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you for calling Northbridge. For sales, please press 1. For accounts, please press 2. For technical support, please press 3. And for all other inquiries, please press 4.\n\nThank you for calling VoIP fifteen. Our office hours are 08:30 to 05:00, Monday to Wednesday. Please leave a message, and we will get back to you as soon as possible. Many thanks.","paragraphs":[{"sentences":[{"text":"Thank you for calling Northbridge.","start":0.24,"end":1.6999999,"sentiment":"positive","sentiment_score":0.4999153971672058},{"text":"For sales, please press 1.","start":2.0,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.21442782878875732},{"text":"For accounts, please press 2.","start":4.0,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.10335461348295212},{"text":"For technical support, please press 3.","start":5.92,"end":8.58,"sentiment":"neutral","sentiment_score":0.08538000658154488},{"text":"And for all other inquiries, please press 4.","start":8.639999,"end":11.46,"sentiment":"neutral","sentiment_score":0.0957029270939529}],"sentiment":"neutral","sentiment_score":0.18504802253225755,"num_words":29,"start":0.24,"end":11.46},{"sentences":[{"text":"Thank you for calling VoIP fifteen.","start":15.145,"end":17.565,"sentiment":"positive","sentiment_score":0.5012784252564112},{"text":"Our office hours are 08:30 to 05:00, Monday to Wednesday.","start":18.425,"end":23.244999,"sentiment":"neutral","sentiment_score":0.10127288103103638},{"text":"Please leave a message, and we will get back to you as soon as possible.","start":24.025,"end":27.8,"sentiment":"neutral","sentiment_score":0.17148761103550594},{"text":"Many thanks.","start":28.02,"end":28.84,"sentiment":"positive","sentiment_score":0.5969496071338654}],"sentiment":"neutral","sentiment_score":0.2359579618681561,"num_words":33,"start":15.145,"end":28.84}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Northbridge. For sales, please press 1. For accounts, please press 2. For technical support, please press 3. And for all other inquiries, please press 4.\n\nThank you for calling VoIP fifteen. Our office hours are 08:30 to 05:00, Monday to Wednesday. Please leave a message, and we will get back to you as soon as possible. Many thanks.","paragraphs":[{"sentences":[{"text":"Thank you for calling Northbridge.","start":0.24,"end":1.6999999,"sentiment":"positive","sentiment_score":0.4999153971672058},{"text":"For sales, please press 1.","start":2.0,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.21442782878875732},{"text":"For accounts, please press 2.","start":4.0,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.10335461348295212},{"text":"For technical support, please press 3.","start":5.92,"end":8.58,"sentiment":"neutral","sentiment_score":0.08538000658154488},{"text":"And for all other inquiries, please press 4.","start":8.639999,"end":11.46,"sentiment":"neutral","sentiment_score":0.0957029270939529}],"sentiment":"neutral","sentiment_score":0.18504802253225755,"channel":1,"num_words":29,"start":0.24,"end":11.46},{"sentences":[{"text":"Thank you for calling VoIP fifteen.","start":15.145,"end":17.565,"sentiment":"positive","sentiment_score":0.5012784252564112},{"text":"Our office hours are 08:30 to 05:00, Monday to Wednesday.","start":18.425,"end":23.244999,"sentiment":"neutral","sentiment_score":0.10127288103103638},{"text":"Please leave a message, and we will get back to you as soon as possible.","start":24.025,"end":27.8,"sentiment":"neutral","sentiment_score":0.17148761103550594},{"text":"Many thanks.","start":28.02,"end":28.84,"sentiment":"positive","sentiment_score":0.5969496071338654}],"sentiment":"neutral","sentiment_score":0.2359579618681561,"channel":1,"num_words":33,"start":15.145,"end":28.84}]},"summary":{"result":"success","short":"The representative for Northbridge answers the phone and provides options for the caller. The caller can select an option for sales, accounts, technical support, or other inquiries by pressing a corresponding number. The representative also provides office hours and instructs callers to leave a message with the appropriate number."},"intents":{"segments":[{"text":"Thank you for calling Northbridge. For sales, please press 1. For accounts, please press 2. For technical support, please press 3. And for all other inquiries, please press 4. Thank you for calling VoIP fifteen. Our office hours are 08:30 to 05:00, Monday to Wednesday. Please leave a message, and we will get back to you as soon as possible. Many thanks.","start_word":1,"end_word":62,"intents":[{"intent":"Guide callers","confidence_score":0.26349363}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Northbridge.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.5040947198867798},{"text":"For sales, please press 1. For accounts, please press 2. For technical support, please press 3. And for all other inquiries, please press 4. Thank you for calling VoIP fifteen. Our office hours are 08:30 to 05:00, Monday to Wednesday. Please leave a message, and we will get back to you as soon as possible.","start_word":5,"end_word":59,"sentiment":"neutral","sentiment_score":0.16711442172527313},{"text":"Many thanks.","start_word":60,"end_word":61,"sentiment":"positive","sentiment_score":0.7145057916641235}],"average":{"sentiment":"neutral","sentiment_score":0.217760448214374}}}}