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No worries.\n\nThanks. Yep. Thanks. Thanks. Cheers.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":68.09499,"end":68.59499,"sentiment":"neutral","sentiment_score":0.014134671539068222},{"text":"Hello?","start":71.215,"end":71.715,"sentiment":"neutral","sentiment_score":0.02241172268986702},{"text":"Hi, Matt.","start":74.174995,"end":74.994995,"sentiment":"neutral","sentiment_score":0.12905177474021912},{"text":"This is Ross with Techarum.","start":75.055,"end":76.755,"sentiment":"neutral","sentiment_score":0.20187499821186067},{"text":"How are you?","start":76.895,"end":77.634995,"sentiment":"neutral","sentiment_score":0.18360909322897592}],"sentiment":"neutral","sentiment_score":0.15457101787130037,"num_words":12,"start":68.09499,"end":77.634995},{"sentences":[{"text":"Great.","start":83.149994,"end":83.649994,"sentiment":"positive","sentiment_score":0.4451824426651001},{"text":"Matt, actually, I was after one of the 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calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presale For sales, say sales or press 1. For licensing, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Albert. How can I help you? Hello? Yes. Go ahead, please. I'm doing fine. Thanks for asking. Mhmm. Can you please spell that out? I'm not sure if you if if I got it correctly. Mhmm. Uh-huh. Is this for Ethan? Oh, sure. Please go ahead. Mhmm. We don't have any on stock. I can transfer you to our presales team. Maybe they could help with the with the ETA since I'm only with the order management. So, please stay on the line. Okay. Thanks. Hello? Hello. Thank you for calling. This is Jed. How can I help you? Hello? I'm good. This is who is this? Hello? Ross? Did they they have a job ID or quote ID regarding it. SKU number. Alright. Yeah. They have existing code for that. I can you provide the screen, please? And this is what product? Is this Fortinet products? What product is this? Triple one two six two three. Hi, Ross. Can you hear me? Yeah. Actually, upon checking, currently, there is no stock going on for this, and I cannot I'm not the best person to answer the lead time or the ETA for this item. I suggest that you send us an email so that a proper team will handle will will revert back to you regarding the the ETA for this month. Is that okay with you? Yeah. You can send the I don't know. K. You can send an email to a u dash e t g dash presales at ingram micro dot oh, sorry, sir. The email address is au-etg-presales@ingrammicro dot com. Alright. You can send the name. Thank you. 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Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presale For sales, say sales or press 1.\n\nFor licensing, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative.\n\nYour call is important to us. Please remain on the line, and your call will be answered by the next available representative. Albert. How can I help you? Hello?\n\nYes. Go ahead, please. I'm doing fine. Thanks for asking. Mhmm.\n\nCan you please spell that out? I'm not sure if you if if I got it correctly. Mhmm. Uh-huh. Is this for Ethan?\n\nOh, sure. Please go ahead. Mhmm. We don't have any on stock. I can transfer you to our presales team.\n\nMaybe they could help with the with the ETA since I'm only with the order management. So, please stay on the line. Okay. Thanks. Hello?\n\nHello. Thank you for calling. This is Jed. How can I help you? Hello?\n\nI'm good. This is who is this? Hello? Ross? Did they they have a job ID or quote ID regarding it.\n\nSKU number. Alright. Yeah. They have existing code for that. I can you provide the screen, please?\n\nAnd this is what product? Is this Fortinet products? What product is this? Triple one two six two three. Hi, Ross.\n\nCan you hear me? Yeah. Actually, upon checking, currently, there is no stock going on for this, and I cannot I'm not the best person to answer the lead time or the ETA for this item. I suggest that you send us an email so that a proper team will handle will will revert back to you regarding the the ETA for this month. Is that okay with you?\n\nYeah. You can send the I don't know. K. You can send an email to a u dash e t g dash presales at ingram micro dot oh, sorry, sir. The email address is au-etg-presales@ingrammicro dot com.\n\nAlright. You can send the name. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"For calling Ingram Micro.","start":0.16,"end":1.46,"sentiment":"neutral","sentiment_score":-0.009500566869974136},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.76,"end":5.62,"sentiment":"neutral","sentiment_score":-0.034641680241163285},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.24,"end":18.795,"sentiment":"neutral","sentiment_score":-0.0026588285019477974},{"text":"Please choose from the following options.","start":18.795,"end":20.735,"sentiment":"neutral","sentiment_score":-0.0032175983457515636},{"text":"For sales and presales inquiries, say presale For sales, say sales or press 1.","start":21.035,"end":26.810001,"sentiment":"neutral","sentiment_score":-0.00348063708016915}],"sentiment":"neutral","sentiment_score":-0.010314841267245356,"num_words":64,"start":0.16,"end":26.810001},{"sentences":[{"text":"For licensing, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":26.810001,"end":33.55,"sentiment":"neutral","sentiment_score":-0.02910867171656144},{"text":"By continuing, you consent to this recording.","start":34.41,"end":36.99,"sentiment":"neutral","sentiment_score":-0.03839492052793503},{"text":"To opt out, please press 1 now.","start":37.21,"end":39.55,"sentiment":"neutral","sentiment_score":-0.03697410651615688},{"text":"You are the first caller in the queue.","start":44.675,"end":46.435,"sentiment":"neutral","sentiment_score":-0.03488275548443198},{"text":"Please wait for the next available representative.","start":46.435,"end":48.455,"sentiment":"neutral","sentiment_score":-0.08107897426400866}],"sentiment":"neutral","sentiment_score":-0.0401513086593089,"num_words":48,"start":26.810001,"end":48.455},{"sentences":[{"text":"Your call is important to us.","start":49.475,"end":51.235,"sentiment":"neutral","sentiment_score":-0.15196353942155838},{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":51.235,"end":55.095,"sentiment":"neutral","sentiment_score":-0.10205317381769419},{"text":"Albert.","start":64.67,"end":65.07,"sentiment":"neutral","sentiment_score":0.0267323087900877},{"text":"How can I help you?","start":65.07,"end":66.21,"sentiment":"neutral","sentiment_score":0.05805638730525971},{"text":"Hello?","start":70.125,"end":70.625,"sentiment":"neutral","sentiment_score":0.012411288917064668}],"sentiment":"neutral","sentiment_score":-0.07638643046134505,"num_words":29,"start":49.475,"end":70.625},{"sentences":[{"text":"Yes.","start":73.565,"end":74.065,"sentiment":"neutral","sentiment_score":0.05799214541912079},{"text":"Go ahead, please.","start":74.525,"end":75.505,"sentiment":"neutral","sentiment_score":0.1327601671218872},{"text":"I'm doing fine.","start":79.405,"end":80.205,"sentiment":"positive","sentiment_score":0.40885623296101886},{"text":"Thanks for asking.","start":80.205,"end":81.185,"sentiment":"positive","sentiment_score":0.5436400771141052},{"text":"Mhmm.","start":90.79,"end":91.29,"sentiment":"neutral","sentiment_score":0.010962190106511116}],"sentiment":"neutral","sentiment_score":0.30224761519242416,"num_words":11,"start":73.565,"end":91.29},{"sentences":[{"text":"Can you please spell that out?","start":100.085,"end":101.945,"sentiment":"neutral","sentiment_score":-0.005321836564689875},{"text":"I'm not sure if you if if I got it correctly.","start":102.16499,"end":105.784996,"sentiment":"neutral","sentiment_score":-0.08295723254030402},{"text":"Mhmm.","start":109.765,"end":110.265,"sentiment":"neutral","sentiment_score":-0.003158701816573739},{"text":"Uh-huh.","start":132.865,"end":133.365,"sentiment":"neutral","sentiment_score":-0.009786216542124748},{"text":"Is this for Ethan?","start":164.19499,"end":165.415,"sentiment":"neutral","sentiment_score":-0.005341627402231097}],"sentiment":"neutral","sentiment_score":-0.04255530457822201,"num_words":23,"start":100.085,"end":165.415},{"sentences":[{"text":"Oh, sure.","start":182.655,"end":183.135,"sentiment":"neutral","sentiment_score":0.0018054191023111343},{"text":"Please go ahead.","start":183.135,"end":184.275,"sentiment":"neutral","sentiment_score":-0.002196509080628554},{"text":"Mhmm.","start":189.135,"end":189.635,"sentiment":"neutral","sentiment_score":-0.009238138794898989},{"text":"We don't have any on stock.","start":205.54999,"end":207.56999,"sentiment":"neutral","sentiment_score":-0.1681541825334231},{"text":"I can transfer you to our presales team.","start":218.665,"end":221.305,"sentiment":"neutral","sentiment_score":0.02436141693033278}],"sentiment":"neutral","sentiment_score":-0.04131252937950194,"num_words":20,"start":182.655,"end":221.305},{"sentences":[{"text":"Maybe they could help with the with the ETA since I'm only with the order management.","start":221.305,"end":226.42,"sentiment":"neutral","sentiment_score":0.0313766774488613},{"text":"So, please stay on the line.","start":226.56,"end":230.74,"sentiment":"neutral","sentiment_score":0.011334179900586605},{"text":"Okay.","start":234.64,"end":234.96,"sentiment":"neutral","sentiment_score":0.1320773810148239},{"text":"Thanks.","start":234.96,"end":235.46,"sentiment":"neutral","sentiment_score":0.17634722590446472},{"text":"Hello?","start":283.21002,"end":283.71002,"sentiment":"neutral","sentiment_score":0.046540796756744385}],"sentiment":"neutral","sentiment_score":0.036999892890453336,"num_words":25,"start":221.305,"end":283.71002},{"sentences":[{"text":"Hello.","start":288.09003,"end":288.49002,"sentiment":"neutral","sentiment_score":0.10948394238948822},{"text":"Thank you for calling.","start":288.49002,"end":289.39,"sentiment":"neutral","sentiment_score":0.3202034905552864},{"text":"This is Jed.","start":289.61002,"end":290.17,"sentiment":"positive","sentiment_score":0.36196739474932355},{"text":"How can I help you?","start":290.17,"end":291.23,"sentiment":"neutral","sentiment_score":0.2892654836177826},{"text":"Hello?","start":292.97,"end":293.47,"sentiment":"neutral","sentiment_score":0.1951374113559723}],"sentiment":"neutral","sentiment_score":0.2941189227359636,"num_words":14,"start":288.09003,"end":293.47},{"sentences":[{"text":"I'm good.","start":297.895,"end":298.635,"sentiment":"positive","sentiment_score":0.4528955668210983},{"text":"This is who is this?","start":298.855,"end":300.555,"sentiment":"neutral","sentiment_score":0.14539488404989243},{"text":"Hello?","start":303.815,"end":304.315,"sentiment":"neutral","sentiment_score":0.036284610629081726},{"text":"Ross?","start":307.175,"end":307.675,"sentiment":"neutral","sentiment_score":0.02832707390189171},{"text":"Did they they have a job ID or quote ID regarding it.","start":316.9,"end":326.475,"sentiment":"neutral","sentiment_score":0.003695050487294793}],"sentiment":"neutral","sentiment_score":0.08293894496524618,"num_words":21,"start":297.895,"end":326.475},{"sentences":[{"text":"SKU number.","start":326.475,"end":327.375,"sentiment":"neutral","sentiment_score":0.003096408909186721},{"text":"Alright.","start":327.675,"end":328.175,"sentiment":"neutral","sentiment_score":0.03773064911365509},{"text":"Yeah.","start":330.79498,"end":331.115,"sentiment":"neutral","sentiment_score":0.023016365244984627},{"text":"They have existing code for that.","start":331.115,"end":332.97498,"sentiment":"neutral","sentiment_score":-0.002051822685947021},{"text":"I can you provide the screen, please?","start":343.85,"end":346.03,"sentiment":"neutral","sentiment_score":-0.01877403778157064}],"sentiment":"neutral","sentiment_score":-0.004517021671156673,"num_words":17,"start":326.475,"end":346.03},{"sentences":[{"text":"And this is what product?","start":346.17,"end":347.37,"sentiment":"neutral","sentiment_score":-0.014409274980425834},{"text":"Is this Fortinet products?","start":347.37,"end":349.39,"sentiment":"neutral","sentiment_score":-0.011682486976496875},{"text":"What product is this?","start":353.945,"end":355.405,"sentiment":"neutral","sentiment_score":-0.013913014438003302},{"text":"Triple one two six two three.","start":363.54,"end":366.84,"sentiment":"neutral","sentiment_score":-0.0015413621440529823},{"text":"Hi, Ross.","start":500.20502,"end":501.005,"sentiment":"neutral","sentiment_score":0.005142676644027233}],"sentiment":"neutral","sentiment_score":-0.008256723816018729,"num_words":21,"start":346.17,"end":501.005},{"sentences":[{"text":"Can you hear me?","start":501.005,"end":502.145,"sentiment":"neutral","sentiment_score":0.0027769131120294333},{"text":"Yeah.","start":505.9,"end":506.37997,"sentiment":"neutral","sentiment_score":-0.009276986122131348},{"text":"Actually, upon checking, currently, there is no stock going on for this, and I cannot I'm not the best person to answer the lead time or the ETA for this item.","start":506.37997,"end":520.235,"sentiment":"neutral","sentiment_score":-0.24332171750645484},{"text":"I suggest that you send us an email so that a proper team will handle will will revert back to you regarding the the ETA for this month.","start":520.69495,"end":531.915,"sentiment":"neutral","sentiment_score":-0.09345930295863322},{"text":"Is that okay with you?","start":532.88,"end":533.94,"sentiment":"neutral","sentiment_score":-0.011644575744867325}],"sentiment":"neutral","sentiment_score":-0.1480612454773939,"num_words":69,"start":501.005,"end":533.94},{"sentences":[{"text":"Yeah.","start":536.56,"end":536.96,"sentiment":"neutral","sentiment_score":-0.00234875176101923},{"text":"You can send the I don't know.","start":536.96,"end":540.56,"sentiment":"neutral","sentiment_score":-0.02966704299407346},{"text":"K.","start":540.56,"end":540.8,"sentiment":"neutral","sentiment_score":-0.00903917010873556},{"text":"You can send an email to a u dash e t g dash presales at ingram micro dot oh, sorry, sir.","start":540.8,"end":551.555,"sentiment":"neutral","sentiment_score":-0.013916146098857834},{"text":"The email address is au-etg-presales@ingrammicro dot com.","start":558.13995,"end":579.305,"sentiment":"neutral","sentiment_score":-0.002691152073176844}],"sentiment":"neutral","sentiment_score":-0.014327955551797876,"num_words":37,"start":536.56,"end":579.305},{"sentences":[{"text":"Alright.","start":579.305,"end":579.805,"sentiment":"neutral","sentiment_score":0.04014306515455246},{"text":"You can send the name.","start":580.105,"end":581.40497,"sentiment":"neutral","sentiment_score":0.09371045976877213},{"text":"Thank you.","start":582.50494,"end":583.245,"sentiment":"neutral","sentiment_score":0.28727494180202484},{"text":"Bye bye.","start":584.05695,"end":584.7169,"sentiment":"neutral","sentiment_score":0.21932698786258698}],"sentiment":"neutral","sentiment_score":0.15218992233276368,"num_words":10,"start":579.305,"end":584.7169}]}}]}],"paragraphs":{"transcript":"\nChannel 1: For calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presale For sales, say sales or press 1.\n\nFor licensing, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative.\n\nYour call is important to us. Please remain on the line, and your call will be answered by the next available representative. Albert. How can I help you?\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Yes.\n\nChannel 0: Hi, Matt.\n\nChannel 1: Go ahead, please.\n\nChannel 0: This is Ross with Techarum. How are you?\n\nChannel 1: I'm doing fine. Thanks for asking.\n\nChannel 0: Great. Matt, actually, I was after one of the product. I have got VPN.\n\nChannel 1: Mhmm.\n\nChannel 0: S p d v 16.\n\nChannel 1: Can you please spell that out? I'm not sure if you if if I got it correctly.\n\nChannel 0: S,\n\nChannel 1: Mhmm.\n\nChannel 0: P for Peter, D for Daniel, V for violet, 60 dash\n\nChannel 1: Uh-huh.\n\nChannel 0: 300.\n\nChannel 1: Is this for Ethan?\n\nChannel 0: It's a modular search and I will do. Do you want to ask you?\n\nChannel 1: Oh, sure. Please go ahead.\n\nChannel 0: 111\n\nChannel 1: Mhmm.\n\nChannel 0: 2622.\n\nChannel 1: We don't have any on stock.\n\nChannel 0: Yep. So I just wanted to confirm, like, when's the next truck coming in?\n\nChannel 1: I can transfer you to our presales team. Maybe they could help with the with the ETA since I'm only with the order management. So, please\n\nChannel 0: Okay.\n\nChannel 1: stay on the line.\n\nChannel 0: Alright. Yep.\n\nChannel 1: Okay. Thanks.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hello. Thank you for calling. This is Jed. How can I help you?\n\nChannel 0: Hi. Good\n\nChannel 1: Hello?\n\nChannel 0: afternoon, David. This is Ross with Tech Room. How are you?\n\nChannel 1: I'm good. This is who is this?\n\nChannel 0: My name is Ross\n\nChannel 1: Hello?\n\nChannel 0: from Techcom Systems.\n\nChannel 1: Ross?\n\nChannel 0: This is actually I was after one of the following product. I wanted to know about the ETA.\n\nChannel 1: Did they they have a job ID or quote ID regarding\n\nChannel 0: I have a SKU number.\n\nChannel 1: it. SKU number. Alright.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. They have existing code for that.\n\nChannel 0: No. Actually, I can see on the portal, like, there's no stock. I wanted to confirm, like, when's the next stock coming in.\n\nChannel 1: I can you provide the screen, please? And this is what product? Is this Fortinet products?\n\nChannel 0: Sorry?\n\nChannel 1: What product is this?\n\nChannel 0: I I'll tell you the SKU. It's triple one two six two two.\n\nChannel 1: Triple one two six two three.\n\nChannel 0: Hello? Hello? Are you breaking, David?\n\nChannel 1: Hi, Ross. Can you hear me?\n\nChannel 0: Yep. I can hear you.\n\nChannel 1: Yeah. Actually, upon checking, currently, there is no stock going on for this, and I cannot I'm not the best person to answer the lead time or the ETA for this item. I suggest that you send us an email so that a proper team will handle will will revert back to you regarding the the ETA for this month. Is that okay with you?\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Sales\n\nChannel 1: You\n\nChannel 0: at\n\nChannel 1: can\n\nChannel 0: Ingram\n\nChannel 1: send the\n\nChannel 0: Micro. Right?\n\nChannel 1: I don't know. K. You can send an email to a u dash e t g dash presales\n\nChannel 0: Sorry.\n\nChannel 1: at\n\nChannel 0: One\n\nChannel 1: ingram\n\nChannel 0: sec.\n\nChannel 1: micro dot oh, sorry, sir.\n\nChannel 0: Can you repeat once?\n\nChannel 1: The email address is au-etg-presales@ingrammicro\n\nChannel 0: A u dash. Ngram micro okay. I got you.\n\nChannel 1: dot com.\n\nChannel 0: No\n\nChannel 1: Alright.\n\nChannel 0: worries. Thanks.\n\nChannel 1: You can send\n\nChannel 0: Yep.\n\nChannel 1: the name. Thank you. Bye bye.\n\nChannel 0: Thanks. Thanks. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"For calling Ingram Micro.","start":0.16,"end":1.46,"sentiment":"neutral","sentiment_score":-0.009500566869974136},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.76,"end":5.62,"sentiment":"neutral","sentiment_score":-0.034641680241163285},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.24,"end":18.795,"sentiment":"neutral","sentiment_score":-0.0026588285019477974},{"text":"Please choose from the following options.","start":18.795,"end":20.735,"sentiment":"neutral","sentiment_score":-0.0032175983457515636},{"text":"For sales and presales inquiries, say presale For sales, say sales or press 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presales","start":540.8,"end":548.435,"sentiment":"neutral","sentiment_score":-0.008212118409574032}],"sentiment":"neutral","sentiment_score":-0.01758242341586285,"channel":1,"num_words":18,"start":539.84,"end":548.435},{"sentences":[{"text":"Sorry.","start":548.08997,"end":548.58997,"sentiment":"neutral","sentiment_score":-0.04276694357395172}],"sentiment":"neutral","sentiment_score":-0.04276694357395172,"channel":0,"num_words":1,"start":548.08997,"end":548.58997},{"sentences":[{"text":"at","start":548.655,"end":548.895,"sentiment":"neutral","sentiment_score":-0.022164175286889076}],"sentiment":"neutral","sentiment_score":-0.022164175286889076,"channel":1,"num_words":1,"start":548.655,"end":548.895},{"sentences":[{"text":"One","start":548.81,"end":549.05,"sentiment":"neutral","sentiment_score":-0.026576315984129906}],"sentiment":"neutral","sentiment_score":-0.026576315984129906,"channel":0,"num_words":1,"start":548.81,"end":549.05},{"sentences":[{"text":"ingram","start":548.895,"end":549.295,"sentiment":"neutral","sentiment_score":-0.029114795848727223}],"sentiment":"neutral","sentiment_score":-0.029114795848727223,"channel":1,"num_words":1,"start":548.895,"end":549.295},{"sentences":[{"text":"sec.","start":549.05,"end":549.55,"sentiment":"neutral","sentiment_score":-0.029212262481451035}],"sentiment":"neutral","sentiment_score":-0.029212262481451035,"channel":0,"num_words":1,"start":549.05,"end":549.55},{"sentences":[{"text":"micro dot oh, sorry, sir.","start":549.295,"end":551.555,"sentiment":"neutral","sentiment_score":-0.025198087841272355}],"sentiment":"neutral","sentiment_score":-0.025198087841272355,"channel":1,"num_words":5,"start":549.295,"end":551.555},{"sentences":[{"text":"Can you repeat once?","start":553.85,"end":555.55,"sentiment":"neutral","sentiment_score":-0.016270073130726814}],"sentiment":"neutral","sentiment_score":-0.016270073130726814,"channel":0,"num_words":4,"start":553.85,"end":555.55},{"sentences":[{"text":"The email address is au-etg-presales@ingrammicro","start":558.13995,"end":574.925,"sentiment":"neutral","sentiment_score":-0.007941806642338633}],"sentiment":"neutral","sentiment_score":-0.007941806642338633,"channel":1,"num_words":5,"start":558.13995,"end":574.925},{"sentences":[{"text":"A u dash.","start":562.66504,"end":563.72504,"sentiment":"neutral","sentiment_score":0.0008547269778015713},{"text":"Ngram micro okay.","start":575.24,"end":577.16,"sentiment":"neutral","sentiment_score":0.018308535839120548},{"text":"I got you.","start":577.16,"end":578.13995,"sentiment":"neutral","sentiment_score":0.026946794241666794}],"sentiment":"neutral","sentiment_score":0.015370019019529637,"channel":0,"num_words":9,"start":562.66504,"end":578.13995},{"sentences":[{"text":"dot com.","start":578.665,"end":579.305,"sentiment":"neutral","sentiment_score":0.01043548434972763}],"sentiment":"neutral","sentiment_score":0.01043548434972763,"channel":1,"num_words":2,"start":578.665,"end":579.305},{"sentences":[{"text":"No","start":579.24,"end":579.39996,"sentiment":"neutral","sentiment_score":0.035663701593875885}],"sentiment":"neutral","sentiment_score":0.035663701593875885,"channel":0,"num_words":1,"start":579.24,"end":579.39996},{"sentences":[{"text":"Alright.","start":579.305,"end":579.805,"sentiment":"neutral","sentiment_score":0.04014306515455246}],"sentiment":"neutral","sentiment_score":0.04014306515455246,"channel":1,"num_words":1,"start":579.305,"end":579.805},{"sentences":[{"text":"worries.","start":579.39996,"end":579.89996,"sentiment":"neutral","sentiment_score":0.08466745913028717},{"text":"Thanks.","start":580.04,"end":580.54,"sentiment":"neutral","sentiment_score":0.19922013580799103}],"sentiment":"neutral","sentiment_score":0.1419437974691391,"channel":0,"num_words":2,"start":579.39996,"end":580.54},{"sentences":[{"text":"You can send","start":580.105,"end":580.745,"sentiment":"neutral","sentiment_score":0.09279340753952663}],"sentiment":"neutral","sentiment_score":0.09279340753952663,"channel":1,"num_words":3,"start":580.105,"end":580.745},{"sentences":[{"text":"Yep.","start":580.6,"end":581.06696,"sentiment":"neutral","sentiment_score":0.10263904929161072}],"sentiment":"neutral","sentiment_score":0.10263904929161072,"channel":0,"num_words":1,"start":580.6,"end":581.06696},{"sentences":[{"text":"the name.","start":580.745,"end":581.40497,"sentiment":"neutral","sentiment_score":0.09508603811264038},{"text":"Thank you.","start":582.50494,"end":583.245,"sentiment":"neutral","sentiment_score":0.28727494180202484},{"text":"Bye bye.","start":584.05695,"end":584.7169,"sentiment":"neutral","sentiment_score":0.21932698786258698}],"sentiment":"neutral","sentiment_score":0.20056265592575073,"channel":1,"num_words":6,"start":580.745,"end":584.7169},{"sentences":[{"text":"Thanks.","start":585.38696,"end":585.707,"sentiment":"neutral","sentiment_score":0.3216201066970825},{"text":"Thanks.","start":585.707,"end":586.18695,"sentiment":"positive","sentiment_score":0.3852064609527588},{"text":"Cheers.","start":586.18695,"end":586.587,"sentiment":"neutral","sentiment_score":0.30733081698417664},{"text":"Bye.","start":586.587,"end":587.087,"sentiment":"neutral","sentiment_score":-0.07088553160429001}],"sentiment":"neutral","sentiment_score":0.23581796325743198,"channel":0,"num_words":4,"start":585.38696,"end":587.087}]},"summary":{"result":"success","short":"The customer calls Ingram Micro and is prompted to select options for sales and presales inquiries. They are then transferred to a representative from Tech room who informs the customer that there is no stock for a specific product and suggests sending an email to get a proper team to handle the ETA. The customer is instructed to send the email and given the email address for the team."},"intents":{"segments":[{"text":"So I just wanted to confirm, like, when's the next truck coming in?","start_word":248,"end_word":260,"intents":[{"intent":"Confirm pickup time","confidence_score":0.0029690946}]},{"text":"I can transfer you to our presales team. Maybe they could help with the with the ETA since I'm only with the order management. So, please Okay.","start_word":261,"end_word":287,"intents":[{"intent":"Transfer call to presales","confidence_score":0.008429679}]},{"text":"This is actually I was after one of the following product. I wanted to know about the ETA. Did they they have a job ID or quote ID regarding I have a SKU number. it.","start_word":342,"end_word":376,"intents":[{"intent":"Request eta","confidence_score":0.13831481}]},{"text":"Actually, I can see on the portal, like, there's no stock. I wanted to confirm, like, when's the next stock coming in.","start_word":389,"end_word":410,"intents":[{"intent":"Confirm stock status","confidence_score":0.29128748}]},{"text":"I suggest that you send us an email so that a proper team will handle will will revert back to you regarding the the ETA for this month. Is that okay with you? Okay.","start_word":500,"end_word":533,"intents":[{"intent":"Request email","confidence_score":0.09287316}]}]},"sentiments":{"segments":[{"text":"For calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presale For sales, say sales or press 1. For licensing, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Albert. How can I help you? Hello? Hello? Hello? Yes. Hi, Matt. Go ahead, please. This is Ross with Techarum. How are you?","start_word":0,"end_word":156,"sentiment":"neutral","sentiment_score":-0.008674761280417442},{"text":"I'm doing fine. Thanks for asking. Great.","start_word":157,"end_word":163,"sentiment":"positive","sentiment_score":0.4609699249267578},{"text":"Matt, actually, I was after one of the product. I have got VPN. Mhmm. S p d v 16. Can you please spell that out? I'm not sure if you if if I got it correctly. S, Mhmm. P for Peter, D for Daniel, V for violet, 60 dash Uh-huh. 300. Is this for Ethan? It's a modular search and I will do. Do you want to ask you? Oh, sure. Please go ahead. 111 Mhmm. 2622. We don't have any on stock. Yep. So I just wanted to confirm, like, when's the next truck coming in? I can transfer you to our presales team. Maybe they could help with the with the ETA since I'm only with the order management. So, please Okay. stay on the line. Alright. Yep. Okay. Thanks. Hello? Hello? Hello? Hello. Thank you for calling.","start_word":164,"end_word":303,"sentiment":"neutral","sentiment_score":0.011052201502025127},{"text":"This is Jed.","start_word":304,"end_word":306,"sentiment":"positive","sentiment_score":0.37894171476364136},{"text":"How can I help you? Hi. Good Hello? afternoon, David. This is Ross with Tech Room. How are you?","start_word":307,"end_word":325,"sentiment":"neutral","sentiment_score":0.2270409998140837},{"text":"I'm good.","start_word":326,"end_word":327,"sentiment":"positive","sentiment_score":0.4560739696025848},{"text":"This is who is this? My name is Ross Hello? from Techcom Systems. Ross? This is actually I was after one of the following product. I wanted to know about the ETA. Did they they have a job ID or quote ID regarding I have a SKU number. it. SKU number. Alright. Yep. Yeah. They have existing code for that. No. Actually, I can see on the portal, like, there's no stock. I wanted to confirm, like, when's the next stock coming in. I can you provide the screen, please? And this is what product? Is this Fortinet products? Sorry? What product is this? I I'll tell you the SKU. It's triple one two six two two. Triple one two six two three. Hello? Hello? Are you breaking, David? Hi, Ross. Can you hear me? Yep. I can hear you. Yeah. Actually, upon checking, currently, there is no stock going on for this, and I cannot I'm not the best person to answer the lead time or the ETA for this item. I suggest that you send us an email so that a proper team will handle will will revert back to you regarding the the ETA for this month. Is that okay with you? Okay. Yeah. Sales You at can Ingram send the Micro. Right? I don't know. K. You can send an email to a u dash e t g dash presales Sorry. at One ingram sec. micro dot oh, sorry, sir. Can you repeat once? The email address is au-etg-presales@ingrammicro A u dash. Ngram micro okay. I got you. dot com. No Alright. worries. Thanks. You can send Yep. the name. Thank you. Bye bye. Thanks.","start_word":328,"end_word":606,"sentiment":"neutral","sentiment_score":-0.02652258425951004},{"text":"Thanks. Cheers.","start_word":607,"end_word":608,"sentiment":"positive","sentiment_score":0.399410218000412},{"text":"Bye.","start_word":609,"end_word":609,"sentiment":"neutral","sentiment_score":0.11069782823324203}],"average":{"sentiment":"neutral","sentiment_score":0.008513379980016637}}}}