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I'm just wanting to check-in because it was reported in here that you're having issues with your Internet. Yeah. Have you or tried to connect with the Internet already? Not yet. Mhmm. Okay. No. No need for you to log in to the router's interface. Since the router is already preconfigured, you just need to find the Wi Fi on your device, like, open the Wi Fi. Yeah. 10 times. Mhmm. You'll see your password at the back of underneath your router. There's ASticker written Wi Fi key. Okay. I see. Hang on. Let me just check on our end. Can you try Admin123At, the at symbol? Yeah. So for the Admin, A, then small, mhmm. Capital a. Mhmm. I'm sorry? The at symbol. The symbol that you're using on your email address. It's connected now? Can we try to double check? Let's see if you can use the Internet now, like a browse. It's working? Okay. Great. So if you're into any issues or have more questions, feel free to give us a call anytime. Okay? Router's interface. Yeah. Once you're able to log in to the router's interface, you can change the Wi Fi name, Wi Fi password there anytime. Mhmm. Can you see the IP address printed at the back of your router? Yeah. The you'll just need to type that into a browser. Then once entered, it will bring you to a web page where it'll ask you a username and password. Just type in the username and password written there. The it says default. Can you see that one? Yeah. That's the credential. Mhmm. Okay. You're welcome. Bye. 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Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Shadman?\n\nYeah. I'm just wanting to check-in because it was reported in here that you're having issues with your Internet. Yeah. Have you or tried to connect with the Internet already? Not yet.\n\nMhmm. Okay. No. No need for you to log in to the router's interface. Since the router is already preconfigured, you just need to find the Wi Fi on your device, like, open the Wi Fi.\n\nYeah. 10 times. Mhmm. You'll see your password at the back of underneath your router. There's ASticker written Wi Fi key.\n\nOkay. I see. Hang on. Let me just check on our end. Can you try Admin123At, the at symbol?\n\nYeah. So for the Admin, A, then small, mhmm. Capital a. Mhmm. I'm sorry?\n\nThe at symbol. The symbol that you're using on your email address. It's connected now? Can we try to double check? Let's see if you can use the Internet now, like a browse.\n\nIt's working? Okay. Great. So if you're into any issues or have more questions, feel free to give us a call anytime. Okay?\n\nRouter's interface. Yeah. Once you're able to log in to the router's interface, you can change the Wi Fi name, Wi Fi password there anytime. Mhmm. Can you see the IP address printed at the back of your router?\n\nYeah. The you'll just need to type that into a browser. Then once entered, it will bring you to a web page where it'll ask you a username and password. Just type in the username and password written there. The it says default.\n\nCan you see that one? Yeah. That's the credential. Mhmm. Okay.\n\nYou're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.10850713402032852},{"text":"Hello.","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.13710103929042816},{"text":"Good afternoon.","start":4.72,"end":5.52,"sentiment":"positive","sentiment_score":0.36589495837688446},{"text":"This is Maureen from Airtel tech support.","start":5.52,"end":8.1,"sentiment":"neutral","sentiment_score":0.20704040569918497},{"text":"Am I speaking with Shadman?","start":8.32,"end":9.7,"sentiment":"neutral","sentiment_score":0.1114367738366127}],"sentiment":"neutral","sentiment_score":0.18649154994636774,"num_words":16,"start":3.36,"end":9.7},{"sentences":[{"text":"Yeah.","start":11.679999,"end":12.0,"sentiment":"neutral","sentiment_score":0.0500112846493721},{"text":"I'm just wanting to check-in because it was reported in here that you're having issues with your 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router's interface, you can change the Wi Fi name, Wi Fi password there anytime.","start":156.265,"end":164.93,"sentiment":"neutral","sentiment_score":0.12014981765638698},{"text":"Mhmm.","start":165.51,"end":166.01,"sentiment":"neutral","sentiment_score":0.014687750488519669},{"text":"Can you see the IP address printed at the back of your router?","start":172.54999,"end":176.09,"sentiment":"neutral","sentiment_score":0.011402608826756477}],"sentiment":"neutral","sentiment_score":0.07729957907054669,"num_words":39,"start":154.185,"end":176.09},{"sentences":[{"text":"Yeah.","start":178.035,"end":178.275,"sentiment":"neutral","sentiment_score":0.0373397171497345},{"text":"The you'll just need to type that into a browser.","start":178.275,"end":182.055,"sentiment":"neutral","sentiment_score":0.03782977927476168},{"text":"Then once entered, it will bring you to a web page where it'll ask you a username and 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Yes. Yep. Yes. So I think I I kind of understand the problem. So let me just let me just tell you one thing. So in order in order to set up this router, I have to go to the router portal, which is one nine two point one six eight point one dot one. Yeah. And then it's password protected. What is what is the password? Yeah. I IILooked on the sticker, but the sticker does not have any password. The password section is blank. So okay. Okay. Let me see. Capital yeah. Admin12 3 and then add the rate. Admin123 then add the rate. Right? Yeah. Oh, yeah. Yeah. Yeah. It's I think it's connected. Yeah. Yeah. Yeah. Yeah. I think yes. I can. Yeah. Okay. Also, I can change the name of the router and everything from here right now. Right? If I log in to this router setup box. So what would be the what would be the one nine eight one six eight dot one dot one or dot eight dot one? Yeah. Okay. Alright. Alright. Okay. Okay. Thank you. Okay. 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Yes. Yep. Yes. So I think I I kind of understand the problem.\n\nSo let me just let me just tell you one thing. So in order in order to set up this router, I have to go to the router portal, which is one nine two point one six eight point one dot one. Yeah. And then it's password protected. What is what is the password?\n\nYeah. I IILooked on the sticker, but the sticker does not have any password. The password section is blank. So okay. Okay.\n\nLet me see. Capital yeah. Admin12 3 and then add the rate. Admin123 then add the rate. Right?\n\nYeah. Oh, yeah. Yeah. Yeah. It's I think it's connected.\n\nYeah. Yeah. Yeah. Yeah. I think yes.\n\nI can. Yeah. Okay. Also, I can change the name of the router and everything from here right now. Right?\n\nIf I log in to this router setup box. So what would be the what would be the one nine eight one six eight dot one dot one or dot eight dot one? Yeah. Okay. Alright.\n\nAlright. Okay. Okay. Thank you. Okay.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.025429757311940193},{"text":"Yes.","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.0780256912112236},{"text":"Yep.","start":17.835,"end":18.335,"sentiment":"neutral","sentiment_score":0.0497349351644516},{"text":"Yes.","start":26.235,"end":26.64,"sentiment":"neutral","sentiment_score":-0.003230724483728409},{"text":"So I think I I kind of understand the problem.","start":27.039999,"end":29.84,"sentiment":"neutral","sentiment_score":-0.09648937731981277}],"sentiment":"neutral","sentiment_score":-0.058209579571017196,"num_words":14,"start":2.24,"end":29.84},{"sentences":[{"text":"So let me just let me just tell you one thing.","start":29.84,"end":33.22,"sentiment":"neutral","sentiment_score":0.022860377180305393},{"text":"So in order in order to set up this router, I have to go to the router portal, which is one nine two point one six eight 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Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Shadman?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. I'm just wanting to check-in because it was reported in here that you're having issues with your Internet.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Have you or tried to connect with the Internet already?\n\nChannel 1: Yes.\n\nChannel 0: Not\n\nChannel 1: So I\n\nChannel 0: yet.\n\nChannel 1: think I\n\nChannel 0: Mhmm.\n\nChannel 1: I kind of understand the problem. So let me just let me just tell you one thing. So in order in order to\n\nChannel 0: Okay.\n\nChannel 1: set up this router, I have to go to the router portal, which is one nine two point one six eight point\n\nChannel 0: No.\n\nChannel 1: one dot one.\n\nChannel 0: No need for you to log in to the router's interface. Since the router is already preconfigured, you just need to find the Wi Fi on your device, like, open the Wi Fi.\n\nChannel 1: Yeah. And then\n\nChannel 0: Yeah.\n\nChannel 1: it's\n\nChannel 0: 10 times.\n\nChannel 1: password\n\nChannel 0: Mhmm.\n\nChannel 1: protected. What is what is the password?\n\nChannel 0: You'll see your password at the back of underneath your router. There's\n\nChannel 1: Yeah.\n\nChannel 0: ASticker\n\nChannel 1: I\n\nChannel 0: written\n\nChannel 1: IILooked\n\nChannel 0: Wi Fi\n\nChannel 1: on the sticker, but the sticker does not have any password. The password section is blank.\n\nChannel 0: key.\n\nChannel 1: So\n\nChannel 0: Okay. I see. Hang on. Let me just check on our end.\n\nChannel 1: okay.\n\nChannel 0: Can you try Admin123At, the at symbol?\n\nChannel 1: Okay. Let me see.\n\nChannel 0: Yeah. So for the Admin, A, then\n\nChannel 1: Capital\n\nChannel 0: small, mhmm.\n\nChannel 1: yeah. Admin12\n\nChannel 0: Capital a.\n\nChannel 1: 3\n\nChannel 0: Mhmm.\n\nChannel 1: and then add the rate.\n\nChannel 0: I'm sorry?\n\nChannel 1: Admin123 then add the rate. Right?\n\nChannel 0: The at symbol. The\n\nChannel 1: Yeah.\n\nChannel 0: symbol that you're using on your email address.\n\nChannel 1: Oh, yeah. Yeah. Yeah. It's I think it's connected.\n\nChannel 0: It's connected now?\n\nChannel 1: Yeah.\n\nChannel 0: Can we try to double check? Let's see if you can use the Internet now, like a browse.\n\nChannel 1: Yeah. Yeah. Yeah. I think yes.\n\nChannel 0: It's\n\nChannel 1: I can.\n\nChannel 0: working?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Great. So if you're into any issues or have more questions, feel free to give us a call anytime.\n\nChannel 1: Okay. Also, I can change\n\nChannel 0: Okay?\n\nChannel 1: the name of the router and everything from here right now. Right? If I log in to this router setup box.\n\nChannel 0: Router's interface. Yeah. Once you're able to log in to the router's interface, you can change the Wi Fi name, Wi Fi password there anytime.\n\nChannel 1: So what would be the\n\nChannel 0: Mhmm.\n\nChannel 1: what would be the one nine eight one six eight dot one dot one or dot eight dot one?\n\nChannel 0: Can you see the IP address printed at the back of your router?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. The you'll just need to type that into a browser. Then once entered, it will bring you to a web page where it'll ask you a username and password. Just type in the username and password written there. The it says default.\n\nCan you see that\n\nChannel 1: Okay.\n\nChannel 0: one?\n\nChannel 1: Alright.\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: That's the\n\nChannel 1: Okay.\n\nChannel 0: credential. Mhmm.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay. You're welcome. Bye. Have a great day.\n\nChannel 1: Okay. 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The representative instructs Shadman to go to the router portal and find the Wi Fi on their device. The representative also helps Shadman change the router name and password, and provides instructions on how to access a web page to change the router name and password."},"intents":{"segments":[{"text":"I'm just wanting to check-in because it was reported in here that you're having issues with your Internet. Yep. Yeah.","start_word":19,"end_word":38,"intents":[{"intent":"Check-in","confidence_score":0.69176936}]},{"text":"Have you or tried to connect with the Internet already? Yes. Not So I yet.","start_word":39,"end_word":53,"intents":[{"intent":"Connect with internet","confidence_score":0.07874137}]},{"text":"Let's see if you can use the Internet now, like a browse. Yeah. Yeah. Yeah.","start_word":278,"end_word":292,"intents":[{"intent":"Use internet","confidence_score":0.18774304}]},{"text":"Also, I can change Okay? the name of the router and everything from here right now. Right?","start_word":322,"end_word":338,"intents":[{"intent":"Change router name","confidence_score":0.7986933}]},{"text":"Can you see the IP address printed at the back of your router? Yeah. Yeah.","start_word":398,"end_word":412,"intents":[{"intent":"Generate ip address","confidence_score":0.00013789258}]},{"text":"The you'll just need to type that into a browser. Then once entered, it will bring you to a web page where it'll ask you a username and password. Just type in the username and password written there. The it says default.","start_word":413,"end_word":454,"intents":[{"intent":"Access web page","confidence_score":0.060286567},{"intent":"Provide username and password","confidence_score":0.026100006}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.09034597128629684},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.3504171371459961},{"text":"This is Maureen from Airtel tech support. Am I speaking with Shadman? Yes. Yeah. I'm just wanting to check-in because it was reported in here that you're having issues with your Internet. Yep. Yeah. Have you or tried to connect with the Internet already? Yes. Not So I yet. think I Mhmm. I kind of understand the problem. So let me just let me just tell you one thing. So in order in order to Okay. set up this router, I have to go to the router portal, which is one nine two point one six eight point No. one dot one. No need for you to log in to the router's interface. Since the router is already preconfigured, you just need to find the Wi Fi on your device, like, open the Wi Fi. Yeah. And then Yeah. it's 10 times. password Mhmm. protected. What is what is the password? You'll see your password at the back of underneath your router. There's Yeah. ASticker I written IILooked Wi Fi on the sticker, but the sticker does not have any password. The password section is blank. key. So Okay. I see. Hang on. Let me just check on our end. okay. Can you try Admin123At, the at symbol? Okay. Let me Yeah. see. So for the Admin, A, then Capital small, mhmm. yeah. Admin12 Capital a. 3 Mhmm. and then add the rate. I'm sorry? Admin123 then add the rate. Right? The at symbol. The Yeah. symbol that you're using on your email address. Oh, yeah. Yeah. Yeah. It's I think it's connected. It's connected now? Yeah. Can we try to double check? Let's see if you can use the Internet now, like a browse. Yeah. Yeah. Yeah. I think yes. It's I can. working? Yeah. Okay.","start_word":5,"end_word":301,"sentiment":"neutral","sentiment_score":0.002861859935401666},{"text":"Great. So if you're into any issues or have more questions, feel free to give us a call anytime.","start_word":302,"end_word":320,"sentiment":"positive","sentiment_score":0.3685798645019531},{"text":"Okay. Also, I can change Okay? the name of the router and everything from here right now. Right? If I log in to this router setup box. Router's interface. Yeah. Once you're able to log in to the router's interface, you can change the Wi Fi name, Wi Fi password there anytime. So what would be the Mhmm. what would be the one nine eight one six eight dot one dot one or dot eight dot one? Can you see the IP address printed at the back of your router? Yeah. Yeah. The you'll just need to type that into a browser. Then once entered, it will bring you to a web page where it'll ask you a username and password. Just type in the username and password written there. The it says default. Can you see that Okay. one? Alright. Yeah. Alright. That's the Okay. credential. Mhmm. Okay.","start_word":321,"end_word":469,"sentiment":"neutral","sentiment_score":0.04969480633735657},{"text":"Thank you.","start_word":470,"end_word":471,"sentiment":"positive","sentiment_score":0.3889926373958587},{"text":"Okay.","start_word":472,"end_word":472,"sentiment":"neutral","sentiment_score":0.297296404838562},{"text":"You're welcome. Bye. Have a great day.","start_word":473,"end_word":479,"sentiment":"positive","sentiment_score":0.5222417712211609},{"text":"Okay. Bye bye.","start_word":480,"end_word":482,"sentiment":"neutral","sentiment_score":0.19631727039813995}],"average":{"sentiment":"neutral","sentiment_score":0.04780026102673046}}}}