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to Macquarie. If you need help, reach out to us via chat in mobile or online banking. This is the fastest and most secure way to connect with us. If you are unable to use chat, please hold. If you are having trouble logging into online, mobile banking, or our authenticator app, please press 1.\n\nPress 2 for suspected fraud or scams. For assistance with most inquiries, the fastest and most secure way to get help is via our chat team in mobile or online banking available seven days a week. Our phone team can only assist with a limited number of inquiries. If you are unable to use chat, please hold, and one of our consultants will be with you shortly. For everyday transaction accounts and debit cards, please press 1.\n\nFor credit cards, please press Our office is currently closed for phone calls. In the meantime, online support is available in our help center. Visit macquarie.com.au/help. There you'll find a range of articles to help you use Macquarie products and services, including Macquarie online. Customers with home loans and everyday banking accounts can contact us at any time via chat in the Macquarie mobile banking app or Macquarie online banking.\n\nOur team is available for most queries from Monday to Friday, 8AM to 8PM Sydney time. Queries via chat submitted outside these hours will be responded to when team members are back online. Thank you for calling Macquarie. Goodbye.","paragraphs":[{"sentences":[{"text":"Welcome to Macquarie.","start":0.96,"end":2.1799998,"sentiment":"positive","sentiment_score":0.36391618847846985},{"text":"If you need help, reach out to us via chat in mobile or online banking.","start":3.4399998,"end":8.18,"sentiment":"neutral","sentiment_score":0.29364975492159523},{"text":"This is the fastest and most secure way to connect with us.","start":8.96,"end":12.225,"sentiment":"positive","sentiment_score":0.5494410023093224},{"text":"If you are unable to use chat, please hold.","start":13.185,"end":16.005001,"sentiment":"neutral","sentiment_score":-0.32181831697622937},{"text":"If you are having trouble logging into online, mobile banking, or our authenticator app, please press 1.","start":16.785,"end":23.365,"sentiment":"neutral","sentiment_score":-0.21001109612338684}],"sentiment":"neutral","sentiment_score":0.10041488268013511,"num_words":56,"start":0.96,"end":23.365},{"sentences":[{"text":"Press 2 for suspected fraud or scams.","start":23.904999,"end":26.5,"sentiment":"neutral","sentiment_score":-0.25067126963819775},{"text":"For assistance with most inquiries, the fastest and most secure way to get help is via our chat team in mobile or online banking available seven days a week.","start":27.039999,"end":37.245,"sentiment":"neutral","sentiment_score":0.12415570971266977},{"text":"Our phone team can only assist with a limited number of inquiries.","start":38.045,"end":41.824997,"sentiment":"neutral","sentiment_score":-0.09763026672104995},{"text":"If you are unable to use chat, please hold, and one of our consultants will be with you shortly.","start":42.925,"end":48.305,"sentiment":"neutral","sentiment_score":-0.17882617994358666},{"text":"For everyday transaction accounts and debit cards, please press 1.","start":49.245,"end":53.59,"sentiment":"neutral","sentiment_score":-0.0569218697026372}],"sentiment":"neutral","sentiment_score":-0.04276185223905297,"num_words":77,"start":23.904999,"end":53.59},{"sentences":[{"text":"For credit cards, please press Our office is currently closed for phone calls.","start":54.21,"end":59.190002,"sentiment":"neutral","sentiment_score":-0.18600564793898508},{"text":"In the meantime, online support is available in our help center.","start":59.97,"end":64.15,"sentiment":"neutral","sentiment_score":-0.04381286319006573},{"text":"Visit macquarie.com.au/help.","start":64.85,"end":68.265,"sentiment":"neutral","sentiment_score":0.05375814437866211},{"text":"There you'll find a range of articles to help you use Macquarie products and services, including Macquarie online.","start":68.985,"end":75.085,"sentiment":"neutral","sentiment_score":0.1422152030799124},{"text":"Customers with home loans and everyday banking accounts can contact us at any time via chat in the Macquarie mobile banking app or Macquarie online banking.","start":76.025,"end":85.53,"sentiment":"neutral","sentiment_score":0.07436312778064838}],"sentiment":"neutral","sentiment_score":0.0242973764027868,"num_words":70,"start":54.21,"end":85.53},{"sentences":[{"text":"Our team is available for most queries from Monday to Friday, 8AM to 8PM Sydney time.","start":86.39,"end":92.97,"sentiment":"neutral","sentiment_score":0.00814238132443279},{"text":"Queries via chat submitted outside these hours will be responded to when team members are back online.","start":93.784996,"end":99.564995,"sentiment":"neutral","sentiment_score":-0.023796852897195256},{"text":"Thank you for calling Macquarie.","start":100.585,"end":102.204994,"sentiment":"neutral","sentiment_score":0.28248970210552216},{"text":"Goodbye.","start":103.064995,"end":103.564995,"sentiment":"neutral","sentiment_score":0.1269320696592331}],"sentiment":"neutral","sentiment_score":0.03243877390065254,"num_words":39,"start":86.39,"end":103.564995}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Macquarie. If you need help, reach out to us via chat in mobile or online banking. This is the fastest and most secure way to connect with us. If you are unable to use chat, please hold. If you are having trouble logging into online, mobile banking, or our authenticator app, please press 1.\n\nPress 2 for suspected fraud or scams. For assistance with most inquiries, the fastest and most secure way to get help is via our chat team in mobile or online banking available seven days a week. Our phone team can only assist with a limited number of inquiries. If you are unable to use chat, please hold, and one of our consultants will be with you shortly. For everyday transaction accounts and debit cards, please press 1.\n\nFor credit cards, please press Our office is currently closed for phone calls. In the meantime,\n\nChannel 0: Is it\n\nChannel 1: online\n\nChannel 0: the website?\n\nChannel 1: support is available in our help center. Visit macquarie.com.au/help. There you'll find a range of articles to help you use Macquarie products and services, including Macquarie online. Customers with home loans and everyday banking accounts can contact us at any time via chat in the Macquarie mobile banking app or Macquarie online banking. Our team is available\n\nChannel 0: This\n\nChannel 1: for\n\nChannel 0: is\n\nChannel 1: most\n\nChannel 0: Sydney\n\nChannel 1: queries\n\nChannel 0: time,\n\nChannel 1: from\n\nChannel 0: 08:00.\n\nChannel 1: Monday to Friday, 8AM to 8PM Sydney time. Queries via chat submitted outside these hours will be responded to when team members are back online. Thank you for calling Macquarie. Goodbye.","paragraphs":[{"sentences":[{"text":"Welcome to Macquarie.","start":0.96,"end":2.1799998,"sentiment":"positive","sentiment_score":0.36391618847846985},{"text":"If you need help, reach out to us via chat in mobile or online banking.","start":3.4399998,"end":8.18,"sentiment":"neutral","sentiment_score":0.29364975492159523},{"text":"This is the fastest and most secure way to connect with us.","start":8.96,"end":12.225,"sentiment":"positive","sentiment_score":0.5494410023093224},{"text":"If you are unable to use chat, please hold.","start":13.185,"end":16.005001,"sentiment":"neutral","sentiment_score":-0.32181831697622937},{"text":"If you are having trouble logging into online, mobile banking, or our authenticator app, please press 1.","start":16.785,"end":23.365,"sentiment":"neutral","sentiment_score":-0.21001109612338684}],"sentiment":"neutral","sentiment_score":0.10041488268013511,"channel":1,"num_words":56,"start":0.96,"end":23.365},{"sentences":[{"text":"Press 2 for 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The speaker also provides information on how to contact Macquarie for specific inquiries and hours of operation for team members in the branches."},"intents":{"segments":[{"text":"If you need help, reach out to us via chat in mobile or online banking. This is the fastest and most secure way to connect with us.","start_word":3,"end_word":29,"intents":[{"intent":"Inform about chat service","confidence_score":0.00013679762}]}]},"sentiments":{"segments":[{"text":"Welcome to Macquarie.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.38833898305892944},{"text":"If you need help, reach out to us via chat in mobile or online banking.","start_word":3,"end_word":17,"sentiment":"neutral","sentiment_score":0.28953781723976135},{"text":"This is the fastest and most secure way to connect with us.","start_word":18,"end_word":29,"sentiment":"positive","sentiment_score":0.5459802746772766},{"text":"If you are unable to use chat, please hold.","start_word":30,"end_word":38,"sentiment":"negative","sentiment_score":-0.3361281156539917},{"text":"If you are having trouble logging into online, mobile banking, or our authenticator app, please press 1. Press 2 for suspected fraud or scams. For assistance with most inquiries, the fastest and most secure way to get help is via our chat team in mobile or online banking available seven days a week. Our phone team can only assist with a limited number of inquiries. If you are unable to use chat, please hold, and one of our consultants will be with you shortly. For everyday transaction accounts and debit cards, please press 1. For credit cards, please press Our office is currently closed for phone calls. In the meantime, Is it online the website? support is available in our help center. Visit macquarie.com.au/help. There you'll find a range of articles to help you use Macquarie products and services, including Macquarie online. Customers with home loans and everyday banking accounts can contact us at any time via chat in the Macquarie mobile banking app or Macquarie online banking. Our team is available This for is most Sydney queries time, from 08:00. Monday to Friday, 8AM to 8PM Sydney time. Queries via chat submitted outside these hours will be responded to when team members are back online. Thank you for calling Macquarie. Goodbye.","start_word":39,"end_word":250,"sentiment":"neutral","sentiment_score":-0.012321291491389276}],"average":{"sentiment":"neutral","sentiment_score":0.021553880679681434}}}}