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afternoon. Welcome to ITGen mail manager. Katie speaking. How may I help you? David.\n\nOkay. Bethany on the line? Yep. Sorry. At the moment, David's actually current David's actually unavailable at the moment.\n\nIf you like, I'm happy to arrange a callback for you. You're welcome. Have a lovely afternoon. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":30.55,"end":43.625,"sentiment":"neutral","sentiment_score":0.2763819396495819},{"text":"Welcome to ITGen mail manager.","start":43.625,"end":45.565,"sentiment":"neutral","sentiment_score":0.322757887840271},{"text":"Katie speaking.","start":45.704998,"end":46.425,"sentiment":"neutral","sentiment_score":0.22574137896299362},{"text":"How may I help you?","start":46.425,"end":47.565,"sentiment":"neutral","sentiment_score":0.22919758558273315},{"text":"David.","start":58.760002,"end":59.260002,"sentiment":"neutral","sentiment_score":0.02614634484052658}],"sentiment":"neutral","sentiment_score":0.25267802327871325,"num_words":15,"start":30.55,"end":59.260002},{"sentences":[{"text":"Okay.","start":59.480003,"end":59.980003,"sentiment":"neutral","sentiment_score":0.0261918343603611},{"text":"Bethany on the line?","start":60.120003,"end":61.260002,"sentiment":"neutral","sentiment_score":0.01617132476530969},{"text":"Yep.","start":61.32,"end":61.82,"sentiment":"neutral","sentiment_score":0.008881554938852787},{"text":"Sorry.","start":66.68,"end":67.18,"sentiment":"neutral","sentiment_score":-0.06494660675525665},{"text":"At the moment, David's actually current David's actually unavailable at the moment.","start":69.105,"end":72.945,"sentiment":"neutral","sentiment_score":-0.16486374412973723}],"sentiment":"neutral","sentiment_score":-0.10229225515535004,"num_words":19,"start":59.480003,"end":72.945},{"sentences":[{"text":"If you like, I'm happy to arrange a callback for you.","start":72.945,"end":75.445,"sentiment":"neutral","sentiment_score":0.07643748413432729},{"text":"You're welcome.","start":88.04,"end":88.520004,"sentiment":"positive","sentiment_score":0.5416305363178253},{"text":"Have a lovely afternoon.","start":88.520004,"end":89.58,"sentiment":"positive","sentiment_score":0.6451151371002197},{"text":"Bye bye.","start":92.840004,"end":93.5,"sentiment":"neutral","sentiment_score":0.17759361118078232}],"sentiment":"neutral","sentiment_score":0.25577479836187866,"num_words":19,"start":72.945,"end":93.5}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Welcome to ITGen mail manager. Katie speaking. How may I help you?\n\nChannel 0: Oh, hi. Yes. Good good day to you. My name is Andrew, and I was calling to get a hold of David from the IT department.\n\nChannel 1: David. Okay. Bethany on the line? Yep.\n\nChannel 0: I'm sorry. What was that?\n\nChannel 1: Sorry. At the moment, David's actually current David's actually unavailable at the moment. If you like, I'm happy to arrange a callback for you.\n\nChannel 0: Oh, he's it's okay. You know, I actually tried to call him directly, but that's probably why he didn't answer. But but it's okay. I'll try him again later. Thank you.\n\nChannel 1: You're welcome. Have a lovely afternoon.\n\nChannel 0: You too. Take care.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":30.55,"end":43.625,"sentiment":"neutral","sentiment_score":0.2763819396495819},{"text":"Welcome to ITGen mail manager.","start":43.625,"end":45.565,"sentiment":"neutral","sentiment_score":0.322757887840271},{"text":"Katie speaking.","start":45.704998,"end":46.425,"sentiment":"neutral","sentiment_score":0.22574137896299362},{"text":"How may I help you?","start":46.425,"end":47.565,"sentiment":"neutral","sentiment_score":0.22919758558273315}],"sentiment":"neutral","sentiment_score":0.2688588574528694,"channel":1,"num_words":14,"start":30.55,"end":47.565},{"sentences":[{"text":"Oh, hi.","start":48.095,"end":48.655,"sentiment":"neutral","sentiment_score":0.17978519201278687},{"text":"Yes.","start":48.655,"end":49.155,"sentiment":"neutral","sentiment_score":0.29116159677505493},{"text":"Good good day to you.","start":49.215,"end":50.995,"sentiment":"positive","sentiment_score":0.5306240618228912},{"text":"My name is Andrew, and I was calling to get a hold of David from the IT department.","start":51.215,"end":57.075,"sentiment":"neutral","sentiment_score":0.11539211289750205}],"sentiment":"neutral","sentiment_score":0.2069580893103893,"channel":0,"num_words":26,"start":48.095,"end":57.075},{"sentences":[{"text":"David.","start":58.760002,"end":59.260002,"sentiment":"neutral","sentiment_score":0.02614634484052658},{"text":"Okay.","start":59.480003,"end":59.980003,"sentiment":"neutral","sentiment_score":0.0261918343603611},{"text":"Bethany on the line?","start":60.120003,"end":61.260002,"sentiment":"neutral","sentiment_score":0.01617132476530969},{"text":"Yep.","start":61.32,"end":61.82,"sentiment":"neutral","sentiment_score":0.008881554938852787}],"sentiment":"neutral","sentiment_score":0.017986433314425603,"channel":1,"num_words":7,"start":58.760002,"end":61.82},{"sentences":[{"text":"I'm sorry.","start":64.5,"end":64.98,"sentiment":"neutral","sentiment_score":-0.040912825614213943},{"text":"What was that?","start":64.98,"end":65.88,"sentiment":"neutral","sentiment_score":-0.044710107147693634}],"sentiment":"neutral","sentiment_score":-0.04319119453430176,"channel":0,"num_words":5,"start":64.5,"end":65.88},{"sentences":[{"text":"Sorry.","start":66.68,"end":67.18,"sentiment":"neutral","sentiment_score":-0.06494660675525665},{"text":"At the moment, David's actually current David's actually unavailable at the moment.","start":69.105,"end":72.945,"sentiment":"neutral","sentiment_score":-0.16486374412973723},{"text":"If you like, I'm happy to arrange a callback for you.","start":72.945,"end":75.445,"sentiment":"neutral","sentiment_score":0.07643748413432729}],"sentiment":"neutral","sentiment_score":-0.050104133784770966,"channel":1,"num_words":24,"start":66.68,"end":75.445},{"sentences":[{"text":"Oh, he's it's okay.","start":76.715,"end":78.555,"sentiment":"neutral","sentiment_score":0.03376622451469302},{"text":"You know, I actually tried to call him directly, but that's probably why he didn't answer.","start":78.555,"end":82.975,"sentiment":"neutral","sentiment_score":-0.0954791468102485},{"text":"But but it's okay.","start":83.595,"end":84.735,"sentiment":"neutral","sentiment_score":0.03802766464650631},{"text":"I'll try him again later.","start":84.795,"end":86.494995,"sentiment":"neutral","sentiment_score":0.13733993023633956},{"text":"Thank you.","start":86.555,"end":87.215,"sentiment":"positive","sentiment_score":0.47597500681877136}],"sentiment":"neutral","sentiment_score":0.012843834596776193,"channel":0,"num_words":31,"start":76.715,"end":87.215},{"sentences":[{"text":"You're welcome.","start":88.04,"end":88.520004,"sentiment":"positive","sentiment_score":0.5416305363178253},{"text":"Have a lovely afternoon.","start":88.520004,"end":89.58,"sentiment":"positive","sentiment_score":0.6451151371002197}],"sentiment":"positive","sentiment_score":0.6106202701727549,"channel":1,"num_words":6,"start":88.04,"end":89.58},{"sentences":[{"text":"You too.","start":90.64893,"end":91.12894,"sentiment":"positive","sentiment_score":0.44154490530490875},{"text":"Take care.","start":91.12894,"end":91.868935,"sentiment":"positive","sentiment_score":0.42284756898880005}],"sentiment":"positive","sentiment_score":0.4321962371468544,"channel":0,"num_words":4,"start":90.64893,"end":91.868935},{"sentences":[{"text":"Bye bye.","start":92.840004,"end":93.5,"sentiment":"neutral","sentiment_score":0.17759361118078232}],"sentiment":"neutral","sentiment_score":0.17759361118078232,"channel":1,"num_words":2,"start":92.840004,"end":93.5}]},"summary":{"result":"success","short":"An ITGen representative named Andrew calls a customer named Bethany to get in touch with David from the IT department. Bethany explains that David is currently unavailable, but she offers to arrange a callback later. Andrew agrees to try again later and wishes Bethany a good afternoon."},"intents":{"segments":[{"text":"At the moment, David's actually current David's actually unavailable at the moment. If you like, I'm happy to arrange a callback for you.","start_word":53,"end_word":75,"intents":[{"intent":"Request callback","confidence_score":0.13834536}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Welcome to ITGen mail manager. Katie speaking. How may I help you? Oh, hi. Yes.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.25532421469688416},{"text":"Good good day to you.","start_word":17,"end_word":21,"sentiment":"positive","sentiment_score":0.5196675062179565},{"text":"My name is Andrew, and I was calling to get a hold of David from the IT department. David. Okay. Bethany on the line? Yep. I'm sorry. What was that? Sorry. At the moment, David's actually current David's actually unavailable at the moment. If you like, I'm happy to arrange a callback for you. Oh, he's it's okay. You know, I actually tried to call him directly, but that's probably why he didn't answer. But but it's okay. I'll try him again later.","start_word":22,"end_word":104,"sentiment":"neutral","sentiment_score":0.00026857852935791016},{"text":"Thank you. You're welcome. Have a lovely afternoon. You too. Take care.","start_word":105,"end_word":116,"sentiment":"positive","sentiment_score":0.5180022716522217},{"text":"Bye bye.","start_word":117,"end_word":118,"sentiment":"neutral","sentiment_score":0.2006310075521469}],"average":{"sentiment":"neutral","sentiment_score":0.11236143624910744}}}}