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Is now still a good time there for you? Fantastic. Fantastic. And before we jump into the call, just to let you know, would you record our calls for quality and training purposes? Are you happy for us to proceed with that? Fantastic. And, also, just to do a really quick security check there for you, just to confirm your full name, your date of birth, and address I should have on file. Yep. Yep. Beautiful. Thank you so much for that. The reason for the catch up, I believe Kaden booked it in. He has gone through the income protection claim with you, and, unfortunately, they did reject that. I am sorry that that came back as a result. I just wanted to sort of catch up and see moving forward how things are going and what your doctors are sort of saying with regard to the TBD claim because, I mean, there is yeah. Sorry. Right. Yep. Okay. And what's the certificate? Okay. Yep. Yep. Yes. Okay. Okay. Oh, okay. It looks like they had yeah. So the so the information that Cadence gave me here, it looks like they had come back. Yeah. He kind of made mention that it had said decline there, but, look, in all honesty, is all you can do is try. It's always better to have tried and come back and said, well, we don't qualify rather than to never try at all because you just never know. Yeah. With the the TPD side of things, Kayden may have mentioned that, your doctors are not quite ready to complete the paperwork for TPD. Yeah. Are they still pursuing treatment, or what's the yep. Yep. Mhmm. Yes. Yeah. Yep. Yep. Oh, goodness me. Yeah. Yeah. Oh, and but you are getting your disability pension payments at the moment from Centrelink. Is that still correct? Yep. Yep. Okay. Yeah. Yeah. Oh, good. Okay. Yes. Excellent. And that would have been about $1,200? Oh, beautiful. It's gone up a little bit. Fantastic. Yeah. Yeah. And that nine $100, did that kinda give you a little bit of a buffer to help cover some of those bills that were outstanding? Or because I know you had a few things coming up as well. Yep. Yep. Yep. Yeah. Not a massive amount. Yeah. No. Absolutely. Completely understandable. Oh, and how much how much do you owe on the loan at the moment was it pay? Okay. 12,000. Yeah. I'm just having a look at some options here. Because how long have you now been on Centrelink for? Okay. Because yep. Okay. Eight to twelve months. So there is another option, and it depends on sort of how you feel as well. Have you I'm just having a look at your file. Have you claimed or tried to claim hardship from your super over the last twelve months since you've been on Centrelink? Okay. Yeah. They do, unfortunately, because you're at the 60. Yeah. It's not not fun. I wholly disagree with that, unfortunately. Yep. Yep. Yeah. Yeah. Just double checking sort of the rules because things have also kinda changed a little bit. But I'm pretty sure with hardship, it's one withdrawal kind of every twelve months that you're able to do. So once you get past that twelve months, you can. Additionally, you know, looking at your age, you are September this year, you're turning 58 as well. So you are only realistically about two years away from accessing super. So as of the age of 60, we'll be able to start drawing out a regular income for you to keep as a bit of a buffer. And to or or even just, you know, if you want to keep most of it sitting in there and draw up, you know, reg lump sums here and there from the age of 60, all of that will be considered tax free. You'll be able to do that. And just let me know when and if you wanna you know, when you turn 60, I'll make sure I bring it up, and we talk a bit more about how that might look for you. When it comes to Centrelink as well, because if you are still at that time unable to work and on disability pension, I would hope in that time, if you're still not able to get back to work, we could at least consider TBD for that as well. If we haven't claimed TBD or even if we have, we can look at how best to structure. So when you're on Centrelink and you're under the age of 67, keeping as much money in that accumulation section, you're super as it is at the moment, shelters it against Centrelink. The more money we move into pension phase, that's when that becomes more accessible for Centrelink purposes. So when we get to 60, if we haven't been able to do it beforehand with TPD, we'll talk about what you need, how that looks, and I'll give you financial advice on how best to structure it so that you're not, you know, affected by Centrelink if you're still on Centrelink at that time there. Okay? Yeah. But, look, once we get past you're fine. But once we get past that twelve month mark, if you did wanna look at another maybe hardship claim, let me know. We can assist you in that again if you do need some additional funds. Yeah. At this point you're at you're good? Sorry. Yeah. Yeah. Definitely. We do close down over the Christmas period. So do you want what I can do is I can make a a point to for us to touch base with you. We'll do a catch up in about the early December mark, and we can look at when your last claim was, when you're eligible, and we can start that process again to be able to get a little bit more out if you would need to. Does that sound okay? Yep. Beautiful. That way, you don't have to worry about chasing us. We'll book you in and get you sorted and have that conversation. We can start that claims claims process again with you to be able to get a little bit more out of the buffer to help you along. Okay? Beautiful. And the the same requirements will be the same as last time. So you'll just need to make sure that you're still receiving Centrelink benefits and that you're able to get that Q230 letter, and then we'll just get those forms. It'll all be basically the same as you did last time there. Okay. Beautiful. Excellent. And in the meantime, I'd probably just be wanting to make sure we check up with the doctors with regard to TPED. You do have to be totally incapacitated. So whilst they are seeking treatment, it will be hard to claim on that. But when the doctors go, right, there's really nothing else treatment wise we can do, you're realistically not gonna be able to go back to work again, then that's that's when we'll sort of flag right, TPD needs to maybe you push through at this point. So just maybe keep having that conversation with your doctor. It's not fun to hear the words no, but it's well at least worth having it. Yep. Yep. Yes. Yep. Yeah. Oh, yeah. Yep. Mhmm. Yeah. Yep. Yeah. Oh, wow. Yeah. Oh, I've gone through a lot. Yeah. Okay. Yeah. Yep. Yep. Mhmm. Yeah. Oh, wow. Wow. Yeah. Wow. Yeah. I saw her again. Wow. You take care of yourself. Jeez. Yeah. None of those dangerous falls. I have to keep calling you more regularly to check-in on you. Yep. Yep. Yep. Oh, jeez. I'm so sorry to hear that. Yeah. It's one of those things, isn't it? Yes. Yes. Yeah. It's honestly not much. Yeah. It is a lot. It's also about whether there's anything that you're able to do as well. Because realistically, to be able to be on the DSP, you've kind of got to show that you're not really able to work, you know, that you're off for the reason of disability. So they're kind of assuming if you're on DSP, then you're probably not gonna be out of work a great deal. But, I mean, depending on what your fortnightly payments look like and how that looks with your expenditure, are you able to even just put, you know, 20 or 40 or, you know, $50 a fortnight aside into a savings account to help pay that loan down? Yep. Okay. Okay. Yep. Yep. Is that $60 h to each debt, or is that sort of $60 to $22.30 dollars to each? Okay. So $60 over the course of the month. So by year, you're putting about $720 over the course of those loans. That's not bad. Yeah. Yeah. Yeah. Have you spoken to any of, like, the That's a lot. Yeah. Yep. Oh, that's nice, isn't it? Yep. Yep. That's okay. Telstra do also have hardship policies. Everyone has to have a hardship policy to assist you at times of need. So you can also when you get that Telstra bill or when you're due to, you know, get that, give them a call. Let them know that you're, you know, you're going through a hard time at the moment. You need a bit of assistance. From looking at things, they, offer payment plans, flexible payment plans that sort of suit your needs. So I see temporary credit too, so I'm just trying to work out what that looks like. Yeah. It's expensive, isn't it? Yep. Yep. Yeah. Yeah. Yeah. I've heard a lot about that too. Yep. Yeah. Just Google those plans. It says here $99 per month. Cap space is 200 megabytes per second. That's pretty good. Yep. Yeah. Wow. Yep. Yep. Wow. Yep. Yeah. Yeah. Yeah. Wow. Absolutely. Definitely. I'm just also having you look at the hardship provisions here. It's also saying, and I don't know if this will apply, you would have to call Telstra and ask them. But it is saying a temporary credit for hardship hardship customers refers primarily to the Telstra top up program, which provides up to a 180 to $200 free prepaid mobile recharges with seventy and eighty gig of data and an unlimited standard national calls for six months. So maybe ask them about the health to top up program for the hardship cause. Just see if that is something that might apply to you because if you can get anything free from them, that might sorta help you or even at a reduced cost. But that's something that's coming up in front of me at the moment, and I'm not with Telstra. So I'm not sure how that will go. But it's worth asking the question to see if that will assist you in any way. So it's called the Telstra top up program, and it says eligibility criteria, cost of living pressures in general, financial difficulty, low income, loss of job, sudden changes in circumstances, domestic or family violence or homelessness, or aftermath of the natural disaster. So, realistically, you've got you know, you've lost your job with not being able to work at the moment. You're on a low income on DSP, and you've had some changes to your circumstances. So I would at least and general financial hardship difficulty as well. So that might be worth you asking the question when you speak to them next and see if that's something that will apply to you. It may not, but if that's something that can help or they may have something else they can sort of suggest for you to help there. Mhmm. Yeah. Yeah. Yes. Yeah. Yeah. Mhmm. That's a lot of note. Yeah. Wow. Yeah. Yeah. Wow. Oh, heart's lightning. We got a little bit. No. I do I'll definitely put a a task in the calendar for us to give you a call early December, and we can talk more about the hardship provisions and see if that's something you wanna do then as well. And we can look at maybe going to that claim again once we've had that first twelve months gone by, and that might sort of alleviate a little bit of stress and pressure for you in that time. I know $10 is not a great deal, but it's, you know, generally better than nothing. And, yeah, we'll yeah. Yeah. But after the tax Yeah. You could also look at I know with those loans and things as well, look at including those into the hardship and providing the statements to show how much you owe to see if you can maybe draw a little bit more out to help cover those loans as well. That's also an option. In between now and, yeah, between now and December, I'll have a little bit of a look around at what the hardship provisions are around doing that. So when we kind of meet again and we're able to go through that, we can talk about what you might like to take, what that is. Taking money out of soup, it just it helps that alleviate the stress a little bit for you. It does, however, reduce your super a little bit. So we'll talk about what your super has been doing because you're not able to contribute at the moment. The growth around super is solely based around what the super can do growth wise. So we'll I'll make sure I'm looking at that for you. If I feel like there's, you know, a big a bit of a dip coming, we might need to maybe hold off. I'll let you know. But things are things are going quite nicely. I mean, it's only probably been about a month or so since we completed the the full switch took effect. But in that time, in the last one month, you've gone up. You've made about, as a dollar figure, $3,832. So it's less than a 1% increase, but it is good. And because we have reduced that risk level for you as well, it does also mean that, you know, the fluctuation shouldn't feel as drastic. You're not taking on too much risk in market, but I do look at that every month or so to see what is happening to make sure I can give you catch ups when you need them as well. Yeah. Yep. So balance today is at 621,800 and 10. Yep. It's doing well at the moment. Yeah. The markets have done quite well at the moment, so we'll just sort of keep watching things. Did you want me to maybe send reports or give you updates on balances and things like that on more of a regular basis, or are you happy with just another catch up in December? What what would you like to see? Yep. Yeah. Yes. That's sort of everything in the back end happening. Yeah. Yeah. Yep. No. That's all good. Are you comfortable sort of seeing those? They do send them out to everyone, but it sort of shows with the portfolio that we've allocated whenever, you know, income is produced from the portfolio. They do run cash transactions every month. And the idea of that is that when they do those processes that you see where funds are being invested or where we've, you know, had to maybe buy or sell something to rebalance a little bit for you. So it is just showing you that transactions are occurring in the back end that, you know, investments are being bought as cash is reproduced out of the portfolio and reinvested back for you as well. So Yeah. Yeah. Sure. Yep. Mhmm. Realistically, if you're not gonna be able to go back to work again, paying for the income protection is pointless. It could be worthwhile keeping if you are planning to go back to work again. I'm just gonna double check with a hub24's PDF because I can tell you when that also expires. I'm pretty sure it's around about age 60 five. Yeah. Yeah. Wow. That's unlike them. Yeah. Wow. Yeah. Wow. They do settling do review things, not on a regular basis, but every so they do. So I do know you have you've got an exemption on looking for work until December still, or is that null and void at the moment? Yeah. And Visibility is different. Yeah. Yes. Perfect. Okay. Yeah. Yep. That's alright. So you should you should be okay. They do go back and periodically review things. They may ask for bank statements every so often. The good thing about Centrelink as well is that they do review the amount that is paid out on twice a year, so the March 20 and September 20. Centrelink also review the amount. So around about September and March, you can also see an increase if they decide to increase the pension payments as well. So there is a chance of that increasing. Yeah. So that'd be good. Hopefully, it does increase. Just having a look at the income protection policy as to see when it's meant to expire. Yep. I speak to the car yeah. Centrelink card. Yep. It's nice, isn't it? Oh, yeah. Yeah. Yeah. Something small, a bit more fuel efficient, cheaper to run. Yeah. Absolutely. No. Jeez. Yeah. Oh, wow. Oh, absolutely. Fuel excise Yeah. Absolutely. And with the fuel excise coming off as well, that means the fuel prices will go up, which you will only add to it. Yep. Yep. Pretty good. Yeah. Wow. Yeah. Wow. Not really telling me how and when this is supposed to last until insurance details. Here we go. Protection Yeah. So normally with income protection, it's saying, at the moment, estimated expiry is '65. So you can hold your income protection that long currently. But, also, generally, when you sort of got to turn 60, if you're not working or don't need income protection anymore, we can sort of cancel around 60 because you're not, you know, gonna claim what you can access super. If you are thinking that you're probably not really wanting that anymore. In the meantime, I'll go back to Hub and just find out ready for our next call if you like. I'll go back and just find out if we canceled income protection, what might that look like premium wise or, you know, what that might look like for you. Because realistically, yeah, if you when we touch base in December, if you decide you're probably not gonna go back to work again, you are getting closer to, you know, 60, you don't feel like you need that again, then we could always look at canceling it if that's your preference. I can do it under advice, or you can just give us a direction to do so. But I'll see if I can find out what the premium might be ready for our catch up in December so you can sort of see what that premium expectation might look like as well. Yep. Perfect. Beautiful. Yeah. No. That's Beautiful. Yeah. No. That's okay. Not a problem at all. I'll find it out ready for our catch up in December. Did you want a bit more of a catch up prior to December, or do you feel that's comfortable for you? That's okay. It's really not. It's crazy to think we're already in August. It still still the first week. We're in the August 5, but that will fly by in no time. Yeah. That that's all good. So we'll sort of think about moving forward. We'll keep you super going as it is. I'll keep checking on things. We'll do a catch up in early December. We'll talk about when you're able to do a hardship claim again. We'll assess how Centrelink's going for you. We'll look at whether we cancel the income protection or whether you hold that a bit longer and what your doctors are sort of saying. CBD side of things. You know? Am I does it look like I'm going back to work? How's my treatment options going? And things like that. They're not great conversations to have, but it's important to have those to sort of assess where you're up to. And then if at any point between now and December, your doctors go, yeah. No. We're gonna take BD. It's we're happy to fill the forms out, then you can let me know, and we can always come back and do an extra catch up in between and and look at setting that claim up for you as well. Okay? Yep. Excellent. And and we'll see what Cal come back with with regard to the income protection side of things as well with that new information you've also provided them. Yeah. Be pretty Yeah. They they surely can make the decision fairly soon. They should have an idea of whether or not you're eligible, whether or not they're gonna pay the claim or not. So, hopefully, it does. I'll Chase update and get him to maybe follow-up with them and go, hey. What's going on? How's it all tracking to see if we can get something? Yeah. Yep. Yep. Yeah. Yeah. I think the main sort of reason we were hoping that you might be eligible might be if you had any symptoms or anything whilst you were still employed that might have meant that then you were eligible for, but it looks like the doctors are sort of concerned everything kinda came to a head after you're after you finished working. So it that's where it sort of looks like it's tracking on this end, but we'll see what they come back with. Yeah. Yep. Right. Oh, wow. Yep. Yeah. Wow. Yep. Wow. Yeah. Absolutely. Yeah. Well, hopefully, everything goes well there, and keep us updated. And, yeah, we'll see. We'll definitely do a catch up and see how things are going. In the meantime, if there's anything that I flagged that we need to maybe do with Super, I'll make sure I touch base with you if need be. Okay. Easy. No worries. Is there anything else you think we may have missed or any other questions you have for me at the moment that you might wanna touch base on? Or Nope. Yep. Yep. Absolutely. We'll see what they come back with, and then we can touch base and see whether you wanna keep or cancel. In the meantime, we'll go back to have them. We'll find out with that policy how do we cancel it, what we need to do, and see if we can get a bit of an updated quote ready for December to show what that might look like premium wise. That's alright. I can answer those for you now because, realistically, you're you're not working. So at 60, you can access all of your super wholly tax free. You'll if you're not working, technically, you're fully retired. So from 60, we can draw out whatever you need. So what I'd sort of like to do to kind of work out what to draw down as well as to keep your super working as hard as possible is look at what your expenditure is, how much you need to live on on a weekly or fortnightly basis, subtract what you're able to receive from Centrelink, and then draw the difference out of super. That way, you're not drawing too much. You still have most of the money invested, and you can draw down a regular income. And we can just sort of small that into a pension phase and draw that out of there and then keep the rest of it in this super side sheltered away from Centrelink assessment if we need to. So Mhmm. Yep. Yep. Yep. Yep. No. No. So it's not about the amount that you're drawing out of super. It's more about your total super balance. So they have two tests. One's the asset test and the other's the income test. They always assess you under both of those tests. Your superannuation when you're under age 65 sorry. 60 seven. When you're under age 67, your superannuation in the accumulation phase, that's where you're building your super up. That's where your super sits until you hit retirement. Keeping super in that accumulation area when you're under the age of 67 shelters that. They don't assess that money. When you're under age 67, if you move anything into a pension phase, the money moved into pension phase is assessable. So we would just wanna keep the money in pension phase lower than the the limits, and they assess super in two ways. They assess the total super balance, but they also assess it at a deemed rate. So they're essentially, they're deeming the amount you could receive from your superannuation, not the actual amount you're receiving out of it. There's a whole big math equation that they do, and I can happily do that to help you out. But, yeah, you you don't have to. What you actually draw out is not effective. It's just about your total super balance and how that super balance is assessed by Centrelink is what's gonna affect your DSP. But I can there's limits that we can try to keep you under as well. So yeah. Perfect. Try not to make it overcomplicated. You know what? I keep hearing that around, and I heard the comments he made about that. But, theoretically, when you think about super is under the SIS Act. Super has a a per a purpose to provide for the retirement of the member. It's got a sole purpose test, and the government technically can't just come and take your super. As much as they come up with these great ideas, they actually can't just do that. It doesn't meet the legislative requirements, so they would have to go back and change legislation to do so. And that would be, in my opinion, very hard to get through. But, yeah, it's at the moment, they just can't access your super. Your super is it's your retirement. It's part of your income that has been invested and held for the purpose of providing you with a retirement income stream when you retire or made a condition of release. So, yeah, I have heard his comments, and I thought, yeah, of course, you've touched everything else. Why would you not wanna try and take super too? But yeah. Yeah. But no. I know. No. It's all good, honestly. But at the moment, there is protections in place with the CIS Act and the legislation as a whole as a whole and the purpose of having super essentially called the SIS Act and the sole purpose test. So Yeah. Yeah. Yeah. Yeah. Oh, I don't think a lot of people expected a lot of what, you know, a lot of what was to come out of it, but we'll just have to wait and see what happens moving forward, I think. Yeah. Alright. All good. Well, I've got a few things that we can work on for you. If anything comes up in the meantime, please let me know. You've also got my email so you can contact me at any point if you need anything. And then I'll put a a notice in my calendar for my team to touch base in December. We'll talk about the hardship side of things, the income protection more in detail, and then we'll also look at where things are up to with regards to the possibility of a TPD claim. Okay. Easy. My pleasure. Thank you so much for taking my call. What have you got planned for the afternoon? Anything? Fine. Fantastic. Yep. Fantastic. Okay. Yeah. Oh, that's great. I like that. No. You enjoy that. You take your shoes off and sit down and enjoy your beers. Well deserved. My pleasure. You have a lovely day. Thank you so much for taking my call. I'll talk to you very soon. See you later. 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James. It's Dana from Okie Financial. How are you this afternoon? I'm very well. Thank you.\n\nThanks for asking. I had you booked in for a bit of a catch up this afternoon. Is now still a good time there for you? Fantastic. Fantastic.\n\nAnd before we jump into the call, just to let you know, would you record our calls for quality and training purposes? Are you happy for us to proceed with that? Fantastic. And, also, just to do a really quick security check there for you, just to confirm your full name, your date of birth, and address I should have on file. Yep.\n\nYep. Beautiful. Thank you so much for that. The reason for the catch up, I believe Kaden booked it in. He has gone through the income protection claim with you, and, unfortunately, they did reject that.\n\nI am sorry that that came back as a result. I just wanted to sort of catch up and see moving forward how things are going and what your doctors are sort of saying with regard to the TBD claim because, I mean, there is yeah. Sorry. Right. Yep.\n\nOkay. And what's the certificate? Okay. Yep. Yep.\n\nYes. Okay. Okay. Oh, okay. It looks like they had yeah.\n\nSo the so the information that Cadence gave me here, it looks like they had come back. Yeah. He kind of made mention that it had said decline there, but, look, in all honesty, is all you can do is try. It's always better to have tried and come back and said, well, we don't qualify rather than to never try at all because you just never know. Yeah.\n\nWith the the TPD side of things, Kayden may have mentioned that, your doctors are not quite ready to complete the paperwork for TPD. Yeah. Are they still pursuing treatment, or what's the yep. Yep. Mhmm.\n\nYes. Yeah. Yep. Yep. Oh, goodness me.\n\nYeah. Yeah. Oh, and but you are getting your disability pension payments at the moment from Centrelink. Is that still correct? Yep.\n\nYep. Okay. Yeah. Yeah. Oh, good.\n\nOkay. Yes. Excellent. And that would have been about $1,200? Oh, beautiful.\n\nIt's gone up a little bit. Fantastic. Yeah. Yeah. And that nine $100, did that kinda give you a little bit of a buffer to help cover some of those bills that were outstanding?\n\nOr because I know you had a few things coming up as well. Yep. Yep. Yep. Yeah.\n\nNot a massive amount. Yeah. No. Absolutely. Completely understandable.\n\nOh, and how much how much do you owe on the loan at the moment was it pay? Okay. 12,000. Yeah. I'm just having a look at some options here.\n\nBecause how long have you now been on Centrelink for? Okay. Because yep. Okay. Eight to twelve months.\n\nSo there is another option, and it depends on sort of how you feel as well. Have you I'm just having a look at your file. Have you claimed or tried to claim hardship from your super over the last twelve months since you've been on Centrelink? Okay. Yeah.\n\nThey do, unfortunately, because you're at the 60. Yeah. It's not not fun. I wholly disagree with that, unfortunately. Yep.\n\nYep. Yeah. Yeah. Just double checking sort of the rules because things have also kinda changed a little bit. But I'm pretty sure with hardship, it's one withdrawal kind of every twelve months that you're able to do.\n\nSo once you get past that twelve months, you can. Additionally, you know, looking at your age, you are September this year, you're turning 58 as well. So you are only realistically about two years away from accessing super. So as of the age of 60, we'll be able to start drawing out a regular income for you to keep as a bit of a buffer. And to or or even just, you know, if you want to keep most of it sitting in there and draw up, you know, reg lump sums here and there from the age of 60, all of that will be considered tax free.\n\nYou'll be able to do that. And just let me know when and if you wanna you know, when you turn 60, I'll make sure I bring it up, and we talk a bit more about how that might look for you. When it comes to Centrelink as well, because if you are still at that time unable to work and on disability pension, I would hope in that time, if you're still not able to get back to work, we could at least consider TBD for that as well. If we haven't claimed TBD or even if we have, we can look at how best to structure. So when you're on Centrelink and you're under the age of 67, keeping as much money in that accumulation section, you're super as it is at the moment, shelters it against Centrelink.\n\nThe more money we move into pension phase, that's when that becomes more accessible for Centrelink purposes. So when we get to 60, if we haven't been able to do it beforehand with TPD, we'll talk about what you need, how that looks, and I'll give you financial advice on how best to structure it so that you're not, you know, affected by Centrelink if you're still on Centrelink at that time there. Okay? Yeah. But, look, once we get past you're fine.\n\nBut once we get past that twelve month mark, if you did wanna look at another maybe hardship claim, let me know. We can assist you in that again if you do need some additional funds. Yeah. At this point you're at you're good? Sorry.\n\nYeah. Yeah. Definitely. We do close down over the Christmas period. So do you want what I can do is I can make a a point to for us to touch base with you.\n\nWe'll do a catch up in about the early December mark, and we can look at when your last claim was, when you're eligible, and we can start that process again to be able to get a little bit more out if you would need to. Does that sound okay? Yep. Beautiful. That way, you don't have to worry about chasing us.\n\nWe'll book you in and get you sorted and have that conversation. We can start that claims claims process again with you to be able to get a little bit more out of the buffer to help you along. Okay? Beautiful. And the the same requirements will be the same as last time.\n\nSo you'll just need to make sure that you're still receiving Centrelink benefits and that you're able to get that Q230 letter, and then we'll just get those forms. It'll all be basically the same as you did last time there. Okay. Beautiful. Excellent.\n\nAnd in the meantime, I'd probably just be wanting to make sure we check up with the doctors with regard to TPED. You do have to be totally incapacitated. So whilst they are seeking treatment, it will be hard to claim on that. But when the doctors go, right, there's really nothing else treatment wise we can do, you're realistically not gonna be able to go back to work again, then that's that's when we'll sort of flag right, TPD needs to maybe you push through at this point. So just maybe keep having that conversation with your doctor.\n\nIt's not fun to hear the words no, but it's well at least worth having it. Yep. Yep. Yes. Yep.\n\nYeah. Oh, yeah. Yep. Mhmm. Yeah.\n\nYep. Yeah. Oh, wow. Yeah. Oh, I've gone through a lot.\n\nYeah. Okay. Yeah. Yep. Yep.\n\nMhmm. Yeah. Oh, wow. Wow. Yeah.\n\nWow. Yeah. I saw her again. Wow. You take care of yourself.\n\nJeez. Yeah. None of those dangerous falls. I have to keep calling you more regularly to check-in on you. Yep.\n\nYep. Yep. Oh, jeez. I'm so sorry to hear that. Yeah.\n\nIt's one of those things, isn't it? Yes. Yes. Yeah. It's honestly not much.\n\nYeah. It is a lot. It's also about whether there's anything that you're able to do as well. Because realistically, to be able to be on the DSP, you've kind of got to show that you're not really able to work, you know, that you're off for the reason of disability. So they're kind of assuming if you're on DSP, then you're probably not gonna be out of work a great deal.\n\nBut, I mean, depending on what your fortnightly payments look like and how that looks with your expenditure, are you able to even just put, you know, 20 or 40 or, you know, $50 a fortnight aside into a savings account to help pay that loan down? Yep. Okay. Okay. Yep.\n\nYep. Is that $60 h to each debt, or is that sort of $60 to $22.30 dollars to each? Okay. So $60 over the course of the month. So by year, you're putting about $720 over the course of those loans.\n\nThat's not bad. Yeah. Yeah. Yeah. Have you spoken to any of, like, the That's a lot.\n\nYeah. Yep. Oh, that's nice, isn't it? Yep. Yep.\n\nThat's okay. Telstra do also have hardship policies. Everyone has to have a hardship policy to assist you at times of need. So you can also when you get that Telstra bill or when you're due to, you know, get that, give them a call. Let them know that you're, you know, you're going through a hard time at the moment.\n\nYou need a bit of assistance. From looking at things, they, offer payment plans, flexible payment plans that sort of suit your needs. So I see temporary credit too, so I'm just trying to work out what that looks like. Yeah. It's expensive, isn't it?\n\nYep. Yep. Yeah. Yeah. Yeah.\n\nI've heard a lot about that too. Yep. Yeah. Just Google those plans. It says here $99 per month.\n\nCap space is 200 megabytes per second. That's pretty good. Yep. Yeah. Wow.\n\nYep. Yep. Wow. Yep. Yeah.\n\nYeah. Yeah. Wow. Absolutely. Definitely.\n\nI'm just also having you look at the hardship provisions here. It's also saying, and I don't know if this will apply, you would have to call Telstra and ask them. But it is saying a temporary credit for hardship hardship customers refers primarily to the Telstra top up program, which provides up to a 180 to $200 free prepaid mobile recharges with seventy and eighty gig of data and an unlimited standard national calls for six months. So maybe ask them about the health to top up program for the hardship cause. Just see if that is something that might apply to you because if you can get anything free from them, that might sorta help you or even at a reduced cost.\n\nBut that's something that's coming up in front of me at the moment, and I'm not with Telstra. So I'm not sure how that will go. But it's worth asking the question to see if that will assist you in any way. So it's called the Telstra top up program, and it says eligibility criteria, cost of living pressures in general, financial difficulty, low income, loss of job, sudden changes in circumstances, domestic or family violence or homelessness, or aftermath of the natural disaster. So, realistically, you've got you know, you've lost your job with not being able to work at the moment.\n\nYou're on a low income on DSP, and you've had some changes to your circumstances. So I would at least and general financial hardship difficulty as well. So that might be worth you asking the question when you speak to them next and see if that's something that will apply to you. It may not, but if that's something that can help or they may have something else they can sort of suggest for you to help there. Mhmm.\n\nYeah. Yeah. Yes. Yeah. Yeah.\n\nMhmm. That's a lot of note. Yeah. Wow. Yeah.\n\nYeah. Wow. Oh, heart's lightning. We got a little bit. No.\n\nI do I'll definitely put a a task in the calendar for us to give you a call early December, and we can talk more about the hardship provisions and see if that's something you wanna do then as well. And we can look at maybe going to that claim again once we've had that first twelve months gone by, and that might sort of alleviate a little bit of stress and pressure for you in that time. I know $10 is not a great deal, but it's, you know, generally better than nothing. And, yeah, we'll yeah. Yeah.\n\nBut after the tax Yeah. You could also look at I know with those loans and things as well, look at including those into the hardship and providing the statements to show how much you owe to see if you can maybe draw a little bit more out to help cover those loans as well. That's also an option. In between now and, yeah, between now and December, I'll have a little bit of a look around at what the hardship provisions are around doing that. So when we kind of meet again and we're able to go through that, we can talk about what you might like to take, what that is.\n\nTaking money out of soup, it just it helps that alleviate the stress a little bit for you. It does, however, reduce your super a little bit. So we'll talk about what your super has been doing because you're not able to contribute at the moment. The growth around super is solely based around what the super can do growth wise. So we'll I'll make sure I'm looking at that for you.\n\nIf I feel like there's, you know, a big a bit of a dip coming, we might need to maybe hold off. I'll let you know. But things are things are going quite nicely. I mean, it's only probably been about a month or so since we completed the the full switch took effect. But in that time, in the last one month, you've gone up.\n\nYou've made about, as a dollar figure, $3,832. So it's less than a 1% increase, but it is good. And because we have reduced that risk level for you as well, it does also mean that, you know, the fluctuation shouldn't feel as drastic. You're not taking on too much risk in market, but I do look at that every month or so to see what is happening to make sure I can give you catch ups when you need them as well. Yeah.\n\nYep. So balance today is at 621,800 and 10. Yep. It's doing well at the moment. Yeah.\n\nThe markets have done quite well at the moment, so we'll just sort of keep watching things. Did you want me to maybe send reports or give you updates on balances and things like that on more of a regular basis, or are you happy with just another catch up in December? What what would you like to see? Yep. Yeah.\n\nYes. That's sort of everything in the back end happening. Yeah. Yeah. Yep.\n\nNo. That's all good. Are you comfortable sort of seeing those? They do send them out to everyone, but it sort of shows with the portfolio that we've allocated whenever, you know, income is produced from the portfolio. They do run cash transactions every month.\n\nAnd the idea of that is that when they do those processes that you see where funds are being invested or where we've, you know, had to maybe buy or sell something to rebalance a little bit for you. So it is just showing you that transactions are occurring in the back end that, you know, investments are being bought as cash is reproduced out of the portfolio and reinvested back for you as well. So Yeah. Yeah. Sure.\n\nYep. Mhmm. Realistically, if you're not gonna be able to go back to work again, paying for the income protection is pointless. It could be worthwhile keeping if you are planning to go back to work again. I'm just gonna double check with a hub24's PDF because I can tell you when that also expires.\n\nI'm pretty sure it's around about age 60 five. Yeah. Yeah. Wow. That's unlike them.\n\nYeah. Wow. Yeah. Wow. They do settling do review things, not on a regular basis, but every so they do.\n\nSo I do know you have you've got an exemption on looking for work until December still, or is that null and void at the moment? Yeah. And Visibility is different. Yeah. Yes.\n\nPerfect. Okay. Yeah. Yep. That's alright.\n\nSo you should you should be okay. They do go back and periodically review things. They may ask for bank statements every so often. The good thing about Centrelink as well is that they do review the amount that is paid out on twice a year, so the March 20 and September 20. Centrelink also review the amount.\n\nSo around about September and March, you can also see an increase if they decide to increase the pension payments as well. So there is a chance of that increasing. Yeah. So that'd be good. Hopefully, it does increase.\n\nJust having a look at the income protection policy as to see when it's meant to expire. Yep. I speak to the car yeah. Centrelink card. Yep.\n\nIt's nice, isn't it? Oh, yeah. Yeah. Yeah. Something small, a bit more fuel efficient, cheaper to run.\n\nYeah. Absolutely. No. Jeez. Yeah.\n\nOh, wow. Oh, absolutely. Fuel excise Yeah. Absolutely. And with the fuel excise coming off as well, that means the fuel prices will go up, which you will only add to it.\n\nYep. Yep. Pretty good. Yeah. Wow.\n\nYeah. Wow. Not really telling me how and when this is supposed to last until insurance details. Here we go. Protection Yeah.\n\nSo normally with income protection, it's saying, at the moment, estimated expiry is '65. So you can hold your income protection that long currently. But, also, generally, when you sort of got to turn 60, if you're not working or don't need income protection anymore, we can sort of cancel around 60 because you're not, you know, gonna claim what you can access super. If you are thinking that you're probably not really wanting that anymore. In the meantime, I'll go back to Hub and just find out ready for our next call if you like.\n\nI'll go back and just find out if we canceled income protection, what might that look like premium wise or, you know, what that might look like for you. Because realistically, yeah, if you when we touch base in December, if you decide you're probably not gonna go back to work again, you are getting closer to, you know, 60, you don't feel like you need that again, then we could always look at canceling it if that's your preference. I can do it under advice, or you can just give us a direction to do so. But I'll see if I can find out what the premium might be ready for our catch up in December so you can sort of see what that premium expectation might look like as well. Yep.\n\nPerfect. Beautiful. Yeah. No. That's Beautiful.\n\nYeah. No. That's okay. Not a problem at all. I'll find it out ready for our catch up in December.\n\nDid you want a bit more of a catch up prior to December, or do you feel that's comfortable for you? That's okay. It's really not. It's crazy to think we're already in August. It still still the first week.\n\nWe're in the August 5, but that will fly by in no time. Yeah. That that's all good. So we'll sort of think about moving forward. We'll keep you super going as it is.\n\nI'll keep checking on things. We'll do a catch up in early December. We'll talk about when you're able to do a hardship claim again. We'll assess how Centrelink's going for you. We'll look at whether we cancel the income protection or whether you hold that a bit longer and what your doctors are sort of saying.\n\nCBD side of things. You know? Am I does it look like I'm going back to work? How's my treatment options going? And things like that.\n\nThey're not great conversations to have, but it's important to have those to sort of assess where you're up to. And then if at any point between now and December, your doctors go, yeah. No. We're gonna take BD. It's we're happy to fill the forms out, then you can let me know, and we can always come back and do an extra catch up in between and and look at setting that claim up for you as well.\n\nOkay? Yep. Excellent. And and we'll see what Cal come back with with regard to the income protection side of things as well with that new information you've also provided them. Yeah.\n\nBe pretty Yeah. They they surely can make the decision fairly soon. They should have an idea of whether or not you're eligible, whether or not they're gonna pay the claim or not. So, hopefully, it does. I'll Chase update and get him to maybe follow-up with them and go, hey.\n\nWhat's going on? How's it all tracking to see if we can get something? Yeah. Yep. Yep.\n\nYeah. Yeah. I think the main sort of reason we were hoping that you might be eligible might be if you had any symptoms or anything whilst you were still employed that might have meant that then you were eligible for, but it looks like the doctors are sort of concerned everything kinda came to a head after you're after you finished working. So it that's where it sort of looks like it's tracking on this end, but we'll see what they come back with. Yeah.\n\nYep. Right. Oh, wow. Yep. Yeah.\n\nWow. Yep. Wow. Yeah. Absolutely.\n\nYeah. Well, hopefully, everything goes well there, and keep us updated. And, yeah, we'll see. We'll definitely do a catch up and see how things are going. In the meantime, if there's anything that I flagged that we need to maybe do with Super, I'll make sure I touch base with you if need be.\n\nOkay. Easy. No worries. Is there anything else you think we may have missed or any other questions you have for me at the moment that you might wanna touch base on? Or Nope.\n\nYep. Yep. Absolutely. We'll see what they come back with, and then we can touch base and see whether you wanna keep or cancel. In the meantime, we'll go back to have them.\n\nWe'll find out with that policy how do we cancel it, what we need to do, and see if we can get a bit of an updated quote ready for December to show what that might look like premium wise. That's alright. I can answer those for you now because, realistically, you're you're not working. So at 60, you can access all of your super wholly tax free. You'll if you're not working, technically, you're fully retired.\n\nSo from 60, we can draw out whatever you need. So what I'd sort of like to do to kind of work out what to draw down as well as to keep your super working as hard as possible is look at what your expenditure is, how much you need to live on on a weekly or fortnightly basis, subtract what you're able to receive from Centrelink, and then draw the difference out of super. That way, you're not drawing too much. You still have most of the money invested, and you can draw down a regular income. And we can just sort of small that into a pension phase and draw that out of there and then keep the rest of it in this super side sheltered away from Centrelink assessment if we need to.\n\nSo Mhmm. Yep. Yep. Yep. Yep.\n\nNo. No. So it's not about the amount that you're drawing out of super. It's more about your total super balance. So they have two tests.\n\nOne's the asset test and the other's the income test. They always assess you under both of those tests. Your superannuation when you're under age 65 sorry. 60 seven. When you're under age 67, your superannuation in the accumulation phase, that's where you're building your super up.\n\nThat's where your super sits until you hit retirement. Keeping super in that accumulation area when you're under the age of 67 shelters that. They don't assess that money. When you're under age 67, if you move anything into a pension phase, the money moved into pension phase is assessable. So we would just wanna keep the money in pension phase lower than the the limits, and they assess super in two ways.\n\nThey assess the total super balance, but they also assess it at a deemed rate. So they're essentially, they're deeming the amount you could receive from your superannuation, not the actual amount you're receiving out of it. There's a whole big math equation that they do, and I can happily do that to help you out. But, yeah, you you don't have to. What you actually draw out is not effective.\n\nIt's just about your total super balance and how that super balance is assessed by Centrelink is what's gonna affect your DSP. But I can there's limits that we can try to keep you under as well. So yeah. Perfect. Try not to make it overcomplicated.\n\nYou know what? I keep hearing that around, and I heard the comments he made about that. But, theoretically, when you think about super is under the SIS Act. Super has a a per a purpose to provide for the retirement of the member. It's got a sole purpose test, and the government technically can't just come and take your super.\n\nAs much as they come up with these great ideas, they actually can't just do that. It doesn't meet the legislative requirements, so they would have to go back and change legislation to do so. And that would be, in my opinion, very hard to get through. But, yeah, it's at the moment, they just can't access your super. Your super is it's your retirement.\n\nIt's part of your income that has been invested and held for the purpose of providing you with a retirement income stream when you retire or made a condition of release. So, yeah, I have heard his comments, and I thought, yeah, of course, you've touched everything else. Why would you not wanna try and take super too? But yeah. Yeah.\n\nBut no. I know. No. It's all good, honestly. But at the moment, there is protections in place with the CIS Act and the legislation as a whole as a whole and the purpose of having super essentially called the SIS Act and the sole purpose test.\n\nSo Yeah. Yeah. Yeah. Yeah. Oh, I don't think a lot of people expected a lot of what, you know, a lot of what was to come out of it, but we'll just have to wait and see what happens moving forward, I think.\n\nYeah. Alright. All good. Well, I've got a few things that we can work on for you. If anything comes up in the meantime, please let me know.\n\nYou've also got my email so you can contact me at any point if you need anything. And then I'll put a a notice in my calendar for my team to touch base in December. We'll talk about the hardship side of things, the income protection more in detail, and then we'll also look at where things are up to with regards to the possibility of a TPD claim. Okay. Easy.\n\nMy pleasure. Thank you so much for taking my call. What have you got planned for the afternoon? Anything? Fine.\n\nFantastic. Yep. Fantastic. Okay. Yeah.\n\nOh, that's great. I like that. No. You enjoy that. You take your shoes off and sit down and enjoy your beers.\n\nWell deserved. My pleasure. You have a lovely day. Thank you so much for taking my call. I'll talk to you very soon.\n\nSee you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, James.","start":6.7999997,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.11323403939604759},{"text":"It's Dana from Okie Financial.","start":7.3599997,"end":8.9,"sentiment":"neutral","sentiment_score":0.17103712856769562},{"text":"How are you this afternoon?","start":9.04,"end":10.34,"sentiment":"neutral","sentiment_score":0.2221651405096054},{"text":"I'm very well.","start":11.5199995,"end":12.4,"sentiment":"positive","sentiment_score":0.5679627259572347},{"text":"Thank you.","start":12.4,"end":12.799999,"sentiment":"positive","sentiment_score":0.6632610559463501}],"sentiment":"neutral","sentiment_score":0.30722880670252967,"num_words":17,"start":6.7999997,"end":12.799999},{"sentences":[{"text":"Thanks for asking.","start":12.799999,"end":13.679999,"sentiment":"positive","sentiment_score":0.6176777482032776},{"text":"I had you booked in for a bit of a catch up this afternoon.","start":13.679999,"end":15.975,"sentiment":"neutral","sentiment_score":0.28780535395656315},{"text":"Is now still a good time there for you?","start":15.975,"end":17.915,"sentiment":"neutral","sentiment_score":0.280496209859848},{"text":"Fantastic.","start":19.415,"end":19.915,"sentiment":"positive","sentiment_score":0.5803248286247253},{"text":"Fantastic.","start":20.375,"end":20.875,"sentiment":"positive","sentiment_score":0.5436145067214966}],"sentiment":"positive","sentiment_score":0.3403826222888061,"num_words":28,"start":12.799999,"end":20.875},{"sentences":[{"text":"And before we jump into the call, just to let you know, would you record our calls for quality and training purposes?","start":21.015,"end":25.675,"sentiment":"neutral","sentiment_score":0.16995304484259},{"text":"Are you happy for us to proceed with that?","start":26.135,"end":28.235,"sentiment":"neutral","sentiment_score":0.15829981201224858},{"text":"Fantastic.","start":29.975,"end":30.475,"sentiment":"positive","sentiment_score":0.5352648496627808},{"text":"And, also, just to do a really quick security check there for you, just to confirm your full name, your date of birth, and address I should have on file.","start":30.615,"end":37.32,"sentiment":"neutral","sentiment_score":0.1888271371523539},{"text":"Yep.","start":39.7,"end":40.2,"sentiment":"neutral","sentiment_score":0.01401936262845993}],"sentiment":"neutral","sentiment_score":0.18059942256363612,"num_words":63,"start":21.015,"end":40.2},{"sentences":[{"text":"Yep.","start":41.940002,"end":42.440002,"sentiment":"neutral","sentiment_score":0.012928025797009468},{"text":"Beautiful.","start":46.1,"end":46.6,"sentiment":"positive","sentiment_score":0.3994964957237244},{"text":"Thank you so much for that.","start":46.66,"end":48.825,"sentiment":"positive","sentiment_score":0.42045195400714874},{"text":"The reason for the catch up, I believe Kaden booked it in.","start":48.965,"end":51.945,"sentiment":"neutral","sentiment_score":-0.08127254092444976},{"text":"He has gone through the income protection claim with you, and, unfortunately, they did reject that.","start":52.085003,"end":57.145,"sentiment":"neutral","sentiment_score":-0.17993984604254365}],"sentiment":"neutral","sentiment_score":-0.025532549505846366,"num_words":36,"start":41.940002,"end":57.145},{"sentences":[{"text":"I am sorry that that came back as a result.","start":57.605003,"end":60.025,"sentiment":"negative","sentiment_score":-0.37906972169876096},{"text":"I just wanted to sort of catch up and see moving forward how things are going and what your doctors are sort of saying with regard to the TBD claim because, I mean, there is yeah.","start":61.210003,"end":70.41,"sentiment":"neutral","sentiment_score":-0.10698910347289509},{"text":"Sorry.","start":70.41,"end":70.91,"sentiment":"neutral","sentiment_score":-0.1586620807647705},{"text":"Right.","start":74.73,"end":75.015,"sentiment":"neutral","sentiment_score":-0.061110734939575195},{"text":"Yep.","start":85.255,"end":85.755,"sentiment":"neutral","sentiment_score":-0.08386310189962387}],"sentiment":"neutral","sentiment_score":-0.16216205835950617,"num_words":49,"start":57.605003,"end":85.755},{"sentences":[{"text":"Okay.","start":98.95,"end":99.285,"sentiment":"neutral","sentiment_score":-0.07844600081443787},{"text":"And what's the certificate?","start":100.245,"end":101.385,"sentiment":"neutral","sentiment_score":-0.04499529954046011},{"text":"Okay.","start":102.725006,"end":103.225006,"sentiment":"neutral","sentiment_score":-0.023430820554494854},{"text":"Yep.","start":106.485,"end":106.985,"sentiment":"neutral","sentiment_score":0.0018093617400154471},{"text":"Yep.","start":107.685005,"end":108.185005,"sentiment":"neutral","sentiment_score":0.0022116340696811676}],"sentiment":"neutral","sentiment_score":-0.03472962796513457,"num_words":8,"start":98.95,"end":108.185005},{"sentences":[{"text":"Yes.","start":124.740005,"end":125.145,"sentiment":"neutral","sentiment_score":-0.03951464220881462},{"text":"Okay.","start":129.385,"end":129.885,"sentiment":"neutral","sentiment_score":0.0122189000248909},{"text":"Okay.","start":132.50499,"end":133.00499,"sentiment":"neutral","sentiment_score":-0.24794283509254456},{"text":"Oh, okay.","start":135.14499,"end":135.965,"sentiment":"neutral","sentiment_score":-0.16358326375484467},{"text":"It looks like they had yeah.","start":140.51,"end":142.10999,"sentiment":"neutral","sentiment_score":-0.17548696448405585}],"sentiment":"neutral","sentiment_score":-0.15048426288095387,"num_words":11,"start":124.740005,"end":142.10999},{"sentences":[{"text":"So the so the information that Cadence gave me here, it looks like they had come back.","start":142.10999,"end":147.06999,"sentiment":"neutral","sentiment_score":-0.13762824850923874},{"text":"Yeah.","start":147.06999,"end":147.39,"sentiment":"neutral","sentiment_score":-0.17075598239898682},{"text":"He kind of made mention that it had said decline there, but, look, in all honesty, is all you can do is try.","start":147.39,"end":153.48999,"sentiment":"neutral","sentiment_score":-0.20391335435535596},{"text":"It's always better to have tried and come back and said, well, we don't qualify rather than to never try at all because you just never know.","start":153.865,"end":160.845,"sentiment":"negative","sentiment_score":-0.3794155589270371},{"text":"Yeah.","start":161.545,"end":162.045,"sentiment":"neutral","sentiment_score":-0.16257211565971377}],"sentiment":"neutral","sentiment_score":-0.2551773270133181,"num_words":69,"start":142.10999,"end":162.045},{"sentences":[{"text":"With the the TPD side of things, Kayden may have mentioned that, your doctors are not quite ready to complete the paperwork for TPD.","start":162.745,"end":170.29999,"sentiment":"neutral","sentiment_score":-0.20649332956721386},{"text":"Yeah.","start":170.36,"end":170.51999,"sentiment":"neutral","sentiment_score":-0.05696956068277359},{"text":"Are they still pursuing treatment, or what's the 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me.","start":222.74501,"end":227.38,"sentiment":"neutral","sentiment_score":-0.3058331211407979}],"sentiment":"neutral","sentiment_score":-0.21424879133701324,"num_words":7,"start":200.06,"end":227.38},{"sentences":[{"text":"Yeah.","start":227.38,"end":227.88,"sentiment":"negative","sentiment_score":-0.44668012857437134},{"text":"Yeah.","start":231.14,"end":231.62,"sentiment":"neutral","sentiment_score":-0.10472260415554048},{"text":"Oh, and but you are getting your disability pension payments at the moment from Centrelink.","start":231.62,"end":235.965,"sentiment":"neutral","sentiment_score":-0.0349123644332091},{"text":"Is that still correct?","start":235.965,"end":237.185,"sentiment":"neutral","sentiment_score":-0.003406224772334099},{"text":"Yep.","start":241.405,"end":241.905,"sentiment":"neutral","sentiment_score":0.0126712154597044}],"sentiment":"neutral","sentiment_score":-0.0489109946753491,"num_words":22,"start":227.38,"end":241.905},{"sentences":[{"text":"Yep.","start":248.38,"end":248.88,"sentiment":"neutral","sentiment_score":0.01322416216135025},{"text":"Okay.","start":249.26,"end":249.76,"sentiment":"neutral","sentiment_score":-0.021966028958559036},{"text":"Yeah.","start":260.14,"end":260.64,"sentiment":"neutral","sentiment_score":-0.02869821898639202},{"text":"Yeah.","start":260.78,"end":261.195,"sentiment":"neutral","sentiment_score":-0.037895821034908295},{"text":"Oh, good.","start":268.715,"end":269.695,"sentiment":"neutral","sentiment_score":0.10280832648277283}],"sentiment":"neutral","sentiment_score":0.02171345769117276,"num_words":6,"start":248.38,"end":269.695},{"sentences":[{"text":"Okay.","start":292.395,"end":292.895,"sentiment":"neutral","sentiment_score":0.01305657345801592},{"text":"Yes.","start":305.13,"end":305.63,"sentiment":"neutral","sentiment_score":0.04562656208872795},{"text":"Excellent.","start":306.33002,"end":306.83002,"sentiment":"positive","sentiment_score":0.3603931069374085},{"text":"And that would have been about $1,200?","start":312.97,"end":315.295,"sentiment":"neutral","sentiment_score":0.02158115285315684},{"text":"Oh, beautiful.","start":317.67502,"end":318.55502,"sentiment":"positive","sentiment_score":0.4099588096141815}],"sentiment":"neutral","sentiment_score":0.11583849430705111,"num_words":12,"start":292.395,"end":318.55502},{"sentences":[{"text":"It's gone up a little bit.","start":318.55502,"end":319.755,"sentiment":"positive","sentiment_score":0.3421119377017021},{"text":"Fantastic.","start":319.755,"end":320.255,"sentiment":"positive","sentiment_score":0.5851229429244995},{"text":"Yeah.","start":328.15503,"end":328.65,"sentiment":"neutral","sentiment_score":-0.0025151968002319336},{"text":"Yeah.","start":330.25,"end":330.72998,"sentiment":"neutral","sentiment_score":-0.015591731294989586},{"text":"And that nine $100, did that kinda give you a little bit of a buffer to help cover some of those bills that were outstanding?","start":330.72998,"end":337.31,"sentiment":"neutral","sentiment_score":-0.028704728335142135}],"sentiment":"neutral","sentiment_score":0.05594321860767463,"num_words":34,"start":318.55502,"end":337.31},{"sentences":[{"text":"Or because I know you had a few things coming up as well.","start":337.44998,"end":340.19,"sentiment":"neutral","sentiment_score":-0.06684253221521011},{"text":"Yep.","start":348.245,"end":348.745,"sentiment":"neutral","sentiment_score":-0.03191903978586197},{"text":"Yep.","start":359.1,"end":359.6,"sentiment":"neutral","sentiment_score":-0.00780380517244339},{"text":"Yep.","start":360.06,"end":360.56,"sentiment":"neutral","sentiment_score":0.0021604709327220917},{"text":"Yeah.","start":360.7,"end":361.2,"sentiment":"neutral","sentiment_score":-0.026805272325873375}],"sentiment":"neutral","sentiment_score":-0.05490120971465812,"num_words":17,"start":337.44998,"end":361.2},{"sentences":[{"text":"Not a massive amount.","start":373.91498,"end":375.035,"sentiment":"neutral","sentiment_score":-0.12853536382317543},{"text":"Yeah.","start":375.035,"end":375.275,"sentiment":"neutral","sentiment_score":-0.033663131296634674},{"text":"No.","start":375.275,"end":375.51498,"sentiment":"neutral","sentiment_score":-0.21371418237686157},{"text":"Absolutely.","start":375.51498,"end":376.01498,"sentiment":"neutral","sentiment_score":-0.041581831872463226},{"text":"Completely understandable.","start":376.315,"end":377.375,"sentiment":"neutral","sentiment_score":-0.0783731248229742}],"sentiment":"neutral","sentiment_score":-0.10664965005384551,"num_words":9,"start":373.91498,"end":377.375},{"sentences":[{"text":"Oh, and how much how much do you owe on the loan at the moment was it pay?","start":384.65,"end":388.91,"sentiment":"neutral","sentiment_score":-0.03439298696402046},{"text":"Okay.","start":394.09,"end":394.545,"sentiment":"neutral","sentiment_score":0.013398498296737673},{"text":"12,000.","start":395.905,"end":396.80502,"sentiment":"neutral","sentiment_score":0.01294858194887638},{"text":"Yeah.","start":398.545,"end":399.045,"sentiment":"neutral","sentiment_score":0.032521940767765045},{"text":"I'm just having a look at some options here.","start":399.265,"end":401.92502,"sentiment":"neutral","sentiment_score":0.04294756303230921}],"sentiment":"neutral","sentiment_score":-0.005789222568273545,"num_words":30,"start":384.65,"end":401.92502},{"sentences":[{"text":"Because how long have you now been on Centrelink for?","start":405.345,"end":408.92,"sentiment":"neutral","sentiment_score":0.016471940185874702},{"text":"Okay.","start":416.1,"end":416.6,"sentiment":"neutral","sentiment_score":0.020076442509889603},{"text":"Because yep.","start":418.02002,"end":421.22,"sentiment":"neutral","sentiment_score":0.029268425423651934},{"text":"Okay.","start":421.22,"end":421.635,"sentiment":"neutral","sentiment_score":0.042478591203689575},{"text":"Eight to twelve months.","start":421.875,"end":423.155,"sentiment":"neutral","sentiment_score":0.028630821965634823}],"sentiment":"neutral","sentiment_score":0.02224080968234274,"num_words":18,"start":405.345,"end":423.155},{"sentences":[{"text":"So there is another option, and it depends on sort of how you feel as well.","start":423.155,"end":426.995,"sentiment":"neutral","sentiment_score":0.07911538425832987},{"text":"Have you I'm just having a look at your file.","start":426.995,"end":428.995,"sentiment":"neutral","sentiment_score":0.057876212522387505},{"text":"Have you claimed or tried to claim hardship from your super over the last twelve months since you've been on Centrelink?","start":428.995,"end":440.49002,"sentiment":"neutral","sentiment_score":0.01987331449275925},{"text":"Okay.","start":446.39,"end":446.55002,"sentiment":"neutral","sentiment_score":0.27010542154312134},{"text":"Yeah.","start":446.55002,"end":446.87,"sentiment":"neutral","sentiment_score":0.08040899783372879}],"sentiment":"neutral","sentiment_score":0.05331555708330505,"num_words":49,"start":423.155,"end":446.87},{"sentences":[{"text":"They do, unfortunately, because you're at the 60.","start":446.87,"end":449.53,"sentiment":"neutral","sentiment_score":-0.2088108491152525},{"text":"Yeah.","start":449.67,"end":449.91,"sentiment":"neutral","sentiment_score":-0.1722169816493988},{"text":"It's not not fun.","start":449.91,"end":451.455,"sentiment":"negative","sentiment_score":-0.43435537815093994},{"text":"I wholly disagree with that, unfortunately.","start":451.615,"end":453.63498,"sentiment":"negative","sentiment_score":-0.3857736090819041},{"text":"Yep.","start":458.655,"end":459.155,"sentiment":"neutral","sentiment_score":0.1993740051984787}],"sentiment":"neutral","sentiment_score":-0.2847696468234062,"num_words":20,"start":446.87,"end":459.155},{"sentences":[{"text":"Yep.","start":459.29498,"end":459.79498,"sentiment":"neutral","sentiment_score":0.2001073956489563},{"text":"Yeah.","start":462.735,"end":463.235,"sentiment":"neutral","sentiment_score":0.07024653255939484},{"text":"Yeah.","start":463.455,"end":463.86,"sentiment":"neutral","sentiment_score":0.06546545028686523},{"text":"Just double checking sort of the rules because things have also kinda changed a little bit.","start":465.21997,"end":470.68,"sentiment":"neutral","sentiment_score":-0.00650611356832087},{"text":"But I'm pretty sure with hardship, it's one withdrawal kind of every twelve months that you're able to do.","start":471.06,"end":478.995,"sentiment":"neutral","sentiment_score":0.013639590457866066}],"sentiment":"neutral","sentiment_score":0.012917731055303625,"num_words":38,"start":459.29498,"end":478.995},{"sentences":[{"text":"So once you get past that twelve months, you can.","start":479.055,"end":481.875,"sentiment":"neutral","sentiment_score":0.12981509193778037},{"text":"Additionally, you know, looking at your age, you are September this year, you're turning 58 as well.","start":482.655,"end":489.555,"sentiment":"neutral","sentiment_score":0.0958696375874912},{"text":"So you are only realistically about two years away from accessing super.","start":490.495,"end":494.94998,"sentiment":"neutral","sentiment_score":0.16836313096185526},{"text":"So as of the age of 60, we'll be able to start drawing out a regular income for you to keep as a bit of a buffer.","start":495.33,"end":501.43,"sentiment":"neutral","sentiment_score":0.2885669729223958},{"text":"And to or or even just, you know, if you want to keep most of it sitting in there and draw up, you know, reg lump sums here and there from the age of 60, all of that will be considered tax free.","start":503.09,"end":512.89496,"sentiment":"neutral","sentiment_score":0.03133626416498839}],"sentiment":"neutral","sentiment_score":0.1292390821826294,"num_words":109,"start":479.055,"end":512.89496},{"sentences":[{"text":"You'll be able to do that.","start":512.89496,"end":514.095,"sentiment":"positive","sentiment_score":0.36264950037002563},{"text":"And just let me know when and if you wanna you know, when you turn 60, I'll make sure I bring it up, and we talk a bit more about how that might look for you.","start":514.095,"end":521.555,"sentiment":"neutral","sentiment_score":0.19802934717800882},{"text":"When it comes to Centrelink as well, because if you are still at that time unable to work and on disability pension, I would hope in that time, if you're still not able to get back to work, we could at least consider TBD for that as well.","start":522.63,"end":535.52997,"sentiment":"neutral","sentiment_score":-0.043788558415447675},{"text":"If we haven't claimed TBD or even if we have, we can look at how best to structure.","start":537.045,"end":542.565,"sentiment":"neutral","sentiment_score":0.07787124357289738},{"text":"So when you're on Centrelink and you're under the age of 67, keeping as much money in that accumulation section, you're super as it is at the moment, shelters it against Centrelink.","start":542.565,"end":553.45,"sentiment":"neutral","sentiment_score":0.03707823852892034}],"sentiment":"neutral","sentiment_score":0.06993777652803276,"num_words":140,"start":512.89496,"end":553.45},{"sentences":[{"text":"The more money we move into pension phase, that's when that becomes more accessible for Centrelink purposes.","start":553.91,"end":559.93,"sentiment":"neutral","sentiment_score":0.02581113620715983},{"text":"So when we get to 60, if we haven't been able to do it beforehand with TPD, we'll talk about what you need, how that looks, and I'll give you financial advice on how best to structure it so that you're not, you know, affected by Centrelink if you're still on Centrelink at that time there.","start":560.07,"end":576.025,"sentiment":"neutral","sentiment_score":0.11354280279816262},{"text":"Okay?","start":576.245,"end":576.745,"sentiment":"neutral","sentiment_score":0.052748873829841614},{"text":"Yeah.","start":578.04,"end":578.54,"sentiment":"neutral","sentiment_score":0.0636269748210907},{"text":"But, look, once we get past you're fine.","start":578.84,"end":582.06,"sentiment":"neutral","sentiment_score":-0.009822484338656068}],"sentiment":"neutral","sentiment_score":0.08234918368868081,"num_words":83,"start":553.91,"end":582.06},{"sentences":[{"text":"But once we get past that twelve month mark, if you did wanna look at another maybe hardship claim, let me know.","start":582.68,"end":588.68,"sentiment":"neutral","sentiment_score":0.018960587849671192},{"text":"We can assist you in that again if you do need some additional funds.","start":588.68,"end":592.46,"sentiment":"neutral","sentiment_score":0.1553948526935918},{"text":"Yeah.","start":593.695,"end":594.195,"sentiment":"neutral","sentiment_score":0.07381531596183777},{"text":"At this point you're at you're good?","start":595.295,"end":598.09503,"sentiment":"neutral","sentiment_score":0.09489739473376956},{"text":"Sorry.","start":598.09503,"end":598.59503,"sentiment":"neutral","sentiment_score":-0.09827224910259248}],"sentiment":"neutral","sentiment_score":0.0718330155644152,"num_words":45,"start":582.68,"end":598.59503},{"sentences":[{"text":"Yeah.","start":604.255,"end":604.575,"sentiment":"neutral","sentiment_score":0.006443916819989681},{"text":"Yeah.","start":604.575,"end":604.895,"sentiment":"neutral","sentiment_score":0.0020841695368289948},{"text":"Definitely.","start":604.895,"end":605.395,"sentiment":"neutral","sentiment_score":0.29229065775871277},{"text":"We do close down over the Christmas period.","start":606.14996,"end":609.12994,"sentiment":"neutral","sentiment_score":-0.07770732138305902},{"text":"So do you want what I can do is I can make a a point to for us to touch base with you.","start":609.35,"end":613.91,"sentiment":"neutral","sentiment_score":0.12012459856012593}],"sentiment":"neutral","sentiment_score":0.0718242923509987,"num_words":34,"start":604.255,"end":613.91},{"sentences":[{"text":"We'll do a catch up in about the early December mark, and we can look at when your last claim was, when you're eligible, and we can start that process again to be able to get a little bit more out if you would need to.","start":613.91,"end":625.055,"sentiment":"neutral","sentiment_score":0.12841847798098688},{"text":"Does that sound okay?","start":625.055,"end":626.195,"sentiment":"neutral","sentiment_score":0.14600836858153343},{"text":"Yep.","start":627.935,"end":628.435,"sentiment":"positive","sentiment_score":0.40436744689941406},{"text":"Beautiful.","start":628.735,"end":629.235,"sentiment":"positive","sentiment_score":0.7597969174385071},{"text":"That way, you don't have to worry about chasing 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you.","start":921.68506,"end":924.825,"sentiment":"neutral","sentiment_score":-0.1831700981905063},{"text":"Yep.","start":928.965,"end":929.465,"sentiment":"neutral","sentiment_score":0.024059182032942772}],"sentiment":"neutral","sentiment_score":-0.17761385294143112,"num_words":20,"start":917.99005,"end":929.465},{"sentences":[{"text":"Yep.","start":934.085,"end":934.38,"sentiment":"neutral","sentiment_score":-0.01814689114689827},{"text":"Yep.","start":936.14,"end":936.64,"sentiment":"neutral","sentiment_score":-0.04477440565824509},{"text":"Oh, jeez.","start":940.7,"end":941.26,"sentiment":"neutral","sentiment_score":-0.14025983214378357},{"text":"I'm so sorry to hear 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each?","start":1041.6749,"end":1048.23,"sentiment":"neutral","sentiment_score":0.013024707945684591},{"text":"Okay.","start":1051.89,"end":1052.39,"sentiment":"neutral","sentiment_score":0.021189779043197632},{"text":"So $60 over the course of the month.","start":1053.89,"end":1055.81,"sentiment":"neutral","sentiment_score":0.04131324985064566},{"text":"So by year, you're putting about $720 over the course of those loans.","start":1055.81,"end":1062.525,"sentiment":"neutral","sentiment_score":0.04598191093940001}],"sentiment":"neutral","sentiment_score":0.03027331710952084,"num_words":41,"start":1033.195,"end":1062.525},{"sentences":[{"text":"That's not bad.","start":1063.7051,"end":1064.685,"sentiment":"neutral","sentiment_score":0.0401711023102204},{"text":"Yeah.","start":1064.7451,"end":1065.2451,"sentiment":"neutral","sentiment_score":0.10927532613277437},{"text":"Yeah.","start":1087.6399,"end":1088.1399,"sentiment":"neutral","sentiment_score":-0.024538349360227585},{"text":"Yeah.","start":1094.9751,"end":1095.4751,"sentiment":"neutral","sentiment_score":0.01938275620341301},{"text":"Have you spoken to any of, like, the That's a lot.","start":1098.3351,"end":1125.025,"sentiment":"neutral","sentiment_score":-0.05694898454980417}],"sentiment":"neutral","sentiment_score":-0.023635634714189696,"num_words":17,"start":1063.7051,"end":1125.025},{"sentences":[{"text":"Yeah.","start":1125.325,"end":1125.825,"sentiment":"neutral","sentiment_score":0.01010860688984394},{"text":"Yep.","start":1131.5,"end":1132.0,"sentiment":"neutral","sentiment_score":-0.009474268183112144},{"text":"Oh, that's nice, isn't it?","start":1140.54,"end":1142.4451,"sentiment":"positive","sentiment_score":0.45853782892227174},{"text":"Yep.","start":1143.7051,"end":1144.2051,"sentiment":"neutral","sentiment_score":0.1060417890548706},{"text":"Yep.","start":1144.3451,"end":1144.8251,"sentiment":"neutral","sentiment_score":0.11644010245800018}],"sentiment":"neutral","sentiment_score":0.27953393053677345,"num_words":9,"start":1125.325,"end":1144.8251},{"sentences":[{"text":"That's okay.","start":1144.8251,"end":1145.645,"sentiment":"neutral","sentiment_score":0.20370391011238098},{"text":"Telstra do also have hardship policies.","start":1146.025,"end":1148.525,"sentiment":"neutral","sentiment_score":0.04791399774452051},{"text":"Everyone has to have a hardship policy to assist you at times of need.","start":1148.5851,"end":1153.405,"sentiment":"neutral","sentiment_score":0.039493716055793424},{"text":"So you can also when you get that Telstra bill or when you're due to, you know, get that, give them a call.","start":1153.7051,"end":1158.87,"sentiment":"neutral","sentiment_score":0.08793364999734837},{"text":"Let them know that you're, you know, you're going through a hard time at the moment.","start":1158.87,"end":1161.83,"sentiment":"neutral","sentiment_score":-0.02574907918460667}],"sentiment":"neutral","sentiment_score":0.046857254335381945,"num_words":61,"start":1144.8251,"end":1161.83},{"sentences":[{"text":"You need a bit of assistance.","start":1161.83,"end":1163.05,"sentiment":"neutral","sentiment_score":0.011530169596274694},{"text":"From looking at things, they, offer payment plans, flexible payment plans that sort of suit your needs.","start":1165.11,"end":1172.185,"sentiment":"neutral","sentiment_score":0.11667223537669462},{"text":"So I see temporary credit too, so I'm just trying to work out what that looks like.","start":1173.2051,"end":1177.465,"sentiment":"neutral","sentiment_score":0.018290997428052565},{"text":"Yeah.","start":1188.62,"end":1189.12,"sentiment":"neutral","sentiment_score":-0.11105328798294067},{"text":"It's expensive, isn't it?","start":1189.18,"end":1190.8,"sentiment":"neutral","sentiment_score":-0.1529577113687992}],"sentiment":"neutral","sentiment_score":0.03645937426222695,"num_words":45,"start":1161.83,"end":1190.8},{"sentences":[{"text":"Yep.","start":1200.3,"end":1200.495,"sentiment":"neutral","sentiment_score":-0.05582930147647858},{"text":"Yep.","start":1209.055,"end":1209.555,"sentiment":"neutral","sentiment_score":-0.02030649594962597},{"text":"Yeah.","start":1214.975,"end":1215.475,"sentiment":"neutral","sentiment_score":0.0015870612114667892},{"text":"Yeah.","start":1226.86,"end":1227.36,"sentiment":"neutral","sentiment_score":0.015996236354112625},{"text":"Yeah.","start":1235.035,"end":1235.535,"sentiment":"neutral","sentiment_score":0.0803053081035614}],"sentiment":"neutral","sentiment_score":0.004350561648607254,"num_words":5,"start":1200.3,"end":1235.535},{"sentences":[{"text":"I've heard a lot about that too.","start":1235.915,"end":1237.615,"sentiment":"neutral","sentiment_score":0.047223273132528575},{"text":"Yep.","start":1243.75,"end":1244.25,"sentiment":"neutral","sentiment_score":0.046365004032850266},{"text":"Yeah.","start":1252.71,"end":1253.19,"sentiment":"neutral","sentiment_score":0.024287540465593335},{"text":"Just Google those plans.","start":1253.19,"end":1254.3099,"sentiment":"neutral","sentiment_score":0.027105821762233973},{"text":"It says here $99 per month.","start":1254.3099,"end":1256.33,"sentiment":"neutral","sentiment_score":0.011753666214644909}],"sentiment":"neutral","sentiment_score":0.030534775829628893,"num_words":19,"start":1235.915,"end":1256.33},{"sentences":[{"text":"Cap space is 200 megabytes per second.","start":1256.95,"end":1259.275,"sentiment":"neutral","sentiment_score":0.0551198593207768},{"text":"That's pretty good.","start":1259.275,"end":1263.9349,"sentiment":"neutral","sentiment_score":0.11015976468722026},{"text":"Yep.","start":1264.475,"end":1264.975,"sentiment":"neutral","sentiment_score":0.280489981174469},{"text":"Yeah.","start":1273.355,"end":1273.675,"sentiment":"neutral","sentiment_score":0.2875254154205322},{"text":"Wow.","start":1273.675,"end":1273.92,"sentiment":"neutral","sentiment_score":0.26251211762428284}],"sentiment":"neutral","sentiment_score":0.11898814027126019,"num_words":13,"start":1256.95,"end":1273.92},{"sentences":[{"text":"Yep.","start":1278.4801,"end":1278.9801,"sentiment":"neutral","sentiment_score":0.05490176007151604},{"text":"Yep.","start":1282.64,"end":1283.14,"sentiment":"neutral","sentiment_score":0.07856190949678421},{"text":"Wow.","start":1289.36,"end":1289.595,"sentiment":"positive","sentiment_score":0.3499496579170227},{"text":"Yep.","start":1294.315,"end":1294.815,"sentiment":"neutral","sentiment_score":0.16213737428188324},{"text":"Yeah.","start":1303.6749,"end":1304.1749,"sentiment":"neutral","sentiment_score":0.019394448027014732}],"sentiment":"neutral","sentiment_score":0.13298902995884418,"num_words":5,"start":1278.4801,"end":1304.1749},{"sentences":[{"text":"Yeah.","start":1312.78,"end":1313.28,"sentiment":"neutral","sentiment_score":0.04298566281795502},{"text":"Yeah.","start":1313.74,"end":1314.24,"sentiment":"neutral","sentiment_score":0.07109560817480087},{"text":"Wow.","start":1314.62,"end":1315.12,"sentiment":"neutral","sentiment_score":0.14171311259269714},{"text":"Absolutely.","start":1316.0599,"end":1316.5599,"sentiment":"positive","sentiment_score":0.3660908937454224},{"text":"Definitely.","start":1316.86,"end":1317.36,"sentiment":"neutral","sentiment_score":0.2766414284706116}],"sentiment":"neutral","sentiment_score":0.1797053411602974,"num_words":5,"start":1312.78,"end":1317.36},{"sentences":[{"text":"I'm just also having you look at the hardship provisions here.","start":1317.985,"end":1320.465,"sentiment":"neutral","sentiment_score":-0.0020459881899031725},{"text":"It's also saying, and I don't know if this will apply, you would have to call Telstra and ask them.","start":1320.465,"end":1325.845,"sentiment":"neutral","sentiment_score":-0.06531254351139068},{"text":"But it is saying a temporary credit for hardship hardship customers refers primarily to the Telstra top up program, which provides up to a 180 to $200 free prepaid mobile recharges with seventy and eighty gig of data and an unlimited standard national calls for six months.","start":1326.1449,"end":1347.945,"sentiment":"neutral","sentiment_score":0.11161194927990437},{"text":"So maybe ask them about the health to top up program for the hardship cause.","start":1348.1849,"end":1354.125,"sentiment":"neutral","sentiment_score":0.029620262359579406},{"text":"Just see if that is something that might apply to you because if you can get anything free from them, that might sorta help you or even at a reduced cost.","start":1354.6649,"end":1362.365,"sentiment":"neutral","sentiment_score":0.10406140153927187}],"sentiment":"neutral","sentiment_score":0.061187195636692546,"num_words":124,"start":1317.985,"end":1362.365},{"sentences":[{"text":"But that's something that's coming up in front of me at the moment, and I'm not with Telstra.","start":1364.07,"end":1367.59,"sentiment":"neutral","sentiment_score":-0.1451075476490789},{"text":"So I'm not sure how that will go.","start":1367.59,"end":1369.21,"sentiment":"neutral","sentiment_score":-0.19190152548253536},{"text":"But it's worth asking the question to see if that will assist you in any way.","start":1369.51,"end":1373.11,"sentiment":"neutral","sentiment_score":0.05031452025286853},{"text":"So it's called the Telstra top up program, and it says eligibility criteria, cost of living pressures in general, financial difficulty, low income, loss of job, sudden changes in circumstances, domestic or family violence or homelessness, or aftermath of the natural disaster.","start":1373.11,"end":1391.45,"sentiment":"neutral","sentiment_score":-0.08080651052296162},{"text":"So, realistically, you've got you know, you've lost your job with not being able to work at the moment.","start":1391.83,"end":1397.43,"sentiment":"neutral","sentiment_score":-0.18478986856184507}],"sentiment":"neutral","sentiment_score":-0.09948540468094419,"num_words":103,"start":1364.07,"end":1397.43},{"sentences":[{"text":"You're on a low income on DSP, and you've had some changes to your circumstances.","start":1397.43,"end":1401.85,"sentiment":"neutral","sentiment_score":-0.1669347922007243},{"text":"So I would at least and general financial hardship difficulty as well.","start":1402.15,"end":1406.225,"sentiment":"neutral","sentiment_score":-0.2812932102630536},{"text":"So that might be worth you asking the question when you speak to them next and see if that's something that will apply to you.","start":1406.525,"end":1413.485,"sentiment":"neutral","sentiment_score":0.05943735033273697},{"text":"It may not, but if that's something that can help or they may have something else they can sort of suggest for you to help there.","start":1413.485,"end":1422.51,"sentiment":"neutral","sentiment_score":0.09780680130307491},{"text":"Mhmm.","start":1422.89,"end":1423.39,"sentiment":"neutral","sentiment_score":0.025346165522933006}],"sentiment":"neutral","sentiment_score":-0.023104856309445598,"num_words":79,"start":1397.43,"end":1423.39},{"sentences":[{"text":"Yeah.","start":1424.5701,"end":1425.0701,"sentiment":"neutral","sentiment_score":0.02892250567674637},{"text":"Yeah.","start":1441.8651,"end":1442.3651,"sentiment":"neutral","sentiment_score":-0.14606723189353943},{"text":"Yes.","start":1443.0651,"end":1443.51,"sentiment":"neutral","sentiment_score":-0.11001846939325333},{"text":"Yeah.","start":1450.87,"end":1451.37,"sentiment":"neutral","sentiment_score":-0.26421022415161133},{"text":"Yeah.","start":1461.435,"end":1461.935,"sentiment":"neutral","sentiment_score":-0.038030654191970825}],"sentiment":"neutral","sentiment_score":-0.10588081479072571,"num_words":5,"start":1424.5701,"end":1461.935},{"sentences":[{"text":"Mhmm.","start":1470.155,"end":1470.42,"sentiment":"neutral","sentiment_score":-0.01036887802183628},{"text":"That's a lot of note.","start":1484.625,"end":1486.005,"sentiment":"neutral","sentiment_score":-0.11842863410711288},{"text":"Yeah.","start":1490.7051,"end":1491.2051,"sentiment":"neutral","sentiment_score":-0.07401798665523529},{"text":"Wow.","start":1491.7451,"end":1492.2451,"sentiment":"neutral","sentiment_score":-0.12157540023326874},{"text":"Yeah.","start":1502.32,"end":1502.82,"sentiment":"neutral","sentiment_score":-0.3181251585483551}],"sentiment":"neutral","sentiment_score":-0.12402562155491775,"num_words":9,"start":1470.155,"end":1502.82},{"sentences":[{"text":"Yeah.","start":1506.0,"end":1506.5,"sentiment":"neutral","sentiment_score":-0.06684941798448563},{"text":"Wow.","start":1507.0399,"end":1507.215,"sentiment":"neutral","sentiment_score":0.01039033755660057},{"text":"Oh, heart's lightning.","start":1511.215,"end":1512.4349,"sentiment":"neutral","sentiment_score":0.09839737539490064},{"text":"We got a little bit.","start":1512.495,"end":1513.715,"sentiment":"neutral","sentiment_score":0.046495994180440904},{"text":"No.","start":1524.75,"end":1525.07,"sentiment":"neutral","sentiment_score":-0.016946997493505478}],"sentiment":"neutral","sentiment_score":0.04129691083322872,"num_words":11,"start":1506.0,"end":1525.07},{"sentences":[{"text":"I do I'll definitely put a a task in the calendar for us to give you a call early December, and we can talk more about the hardship provisions and see if that's something you wanna do then as well.","start":1525.07,"end":1536.955,"sentiment":"neutral","sentiment_score":0.13185615241527557},{"text":"And we can look at maybe going to that claim again once we've had that first twelve months gone by, and that might sort of alleviate a little bit of stress and pressure for you in that time.","start":1537.5751,"end":1548.0701,"sentiment":"neutral","sentiment_score":0.2006099484860897},{"text":"I know $10 is not a great deal, but it's, you know, generally better than nothing.","start":1548.0701,"end":1552.65,"sentiment":"neutral","sentiment_score":0.3304434670135379},{"text":"And, yeah, we'll yeah.","start":1554.15,"end":1558.335,"sentiment":"neutral","sentiment_score":0.29028206318616867},{"text":"Yeah.","start":1560.095,"end":1560.255,"sentiment":"neutral","sentiment_score":0.19609349966049192}],"sentiment":"neutral","sentiment_score":0.1973913269061031,"num_words":99,"start":1525.07,"end":1560.255},{"sentences":[{"text":"But after the tax Yeah.","start":1560.255,"end":1564.355,"sentiment":"neutral","sentiment_score":0.15086155384778976},{"text":"You could also look at I know with those loans and things as well, look at including those into the hardship and providing the statements to show how much you owe to see if you can maybe draw a little bit more out to help cover those loans as well.","start":1565.855,"end":1583.3701,"sentiment":"neutral","sentiment_score":0.03449474565684795},{"text":"That's also an option.","start":1584.39,"end":1585.6901,"sentiment":"neutral","sentiment_score":0.15308058261871338},{"text":"In between now and, yeah, between now and December, I'll have a little bit of a look around at what the hardship provisions are around doing that.","start":1586.8701,"end":1594.6951,"sentiment":"neutral","sentiment_score":0.045065607185716984},{"text":"So when we kind of meet again and we're able to go through that, we can talk about what you might like to take, what that is.","start":1594.995,"end":1600.4551,"sentiment":"neutral","sentiment_score":0.17699683043691847}],"sentiment":"neutral","sentiment_score":0.08041639998555183,"num_words":113,"start":1560.255,"end":1600.4551},{"sentences":[{"text":"Taking money out of soup, it just it helps that alleviate the stress a little bit for you.","start":1600.995,"end":1605.6,"sentiment":"neutral","sentiment_score":0.31847237133317524},{"text":"It does, however, reduce your super a little bit.","start":1605.9,"end":1608.3,"sentiment":"neutral","sentiment_score":-0.11720664468076494},{"text":"So we'll talk about what your super has been doing because you're not able to contribute at the moment.","start":1608.3,"end":1612.96,"sentiment":"neutral","sentiment_score":-0.055994406440540365},{"text":"The growth around super is solely based around what the super can do growth wise.","start":1613.9,"end":1618.505,"sentiment":"neutral","sentiment_score":0.0865068793296814},{"text":"So we'll I'll make sure I'm looking at that for you.","start":1618.505,"end":1621.305,"sentiment":"neutral","sentiment_score":0.11072739552367818}],"sentiment":"neutral","sentiment_score":0.08512991250285672,"num_words":72,"start":1600.995,"end":1621.305},{"sentences":[{"text":"If I feel like there's, you know, a big a bit of a dip coming, we might need to maybe hold off.","start":1621.305,"end":1626.8251,"sentiment":"neutral","sentiment_score":-0.17961555380712857},{"text":"I'll let you know.","start":1626.8251,"end":1627.885,"sentiment":"neutral","sentiment_score":-0.013797114603221416},{"text":"But things are things are going quite nicely.","start":1628.425,"end":1630.63,"sentiment":"positive","sentiment_score":0.38025353848934174},{"text":"I mean, it's only probably been about a month or so since we completed the the full switch took effect.","start":1630.63,"end":1636.33,"sentiment":"neutral","sentiment_score":0.1210250249132514},{"text":"But in that time, in the last one month, you've gone up.","start":1637.59,"end":1641.27,"sentiment":"neutral","sentiment_score":0.1519527950634559}],"sentiment":"neutral","sentiment_score":0.04968532886017452,"num_words":66,"start":1621.305,"end":1641.27},{"sentences":[{"text":"You've made about, as a dollar figure, $3,832.","start":1641.27,"end":1646.385,"sentiment":"neutral","sentiment_score":0.23220576345920563},{"text":"So it's less than a 1% increase, but it is good.","start":1646.6849,"end":1649.985,"sentiment":"neutral","sentiment_score":0.30105746469714423},{"text":"And because we have reduced that risk level for you as well, it does also mean that, you know, the fluctuation shouldn't feel as drastic.","start":1650.125,"end":1658.3049,"sentiment":"neutral","sentiment_score":0.1814716625213623},{"text":"You're not taking on too much risk in market, but I do look at that every month or so to see what is happening to make sure I can give you catch ups when you need them as well.","start":1658.445,"end":1668.27,"sentiment":"neutral","sentiment_score":0.10390052132499523},{"text":"Yeah.","start":1668.5701,"end":1669.0701,"sentiment":"neutral","sentiment_score":0.07685282826423645}],"sentiment":"neutral","sentiment_score":0.16470289217042072,"num_words":84,"start":1641.27,"end":1669.0701},{"sentences":[{"text":"Yep.","start":1677.0449,"end":1677.5449,"sentiment":"neutral","sentiment_score":0.06044822931289673},{"text":"So balance today is at 621,800 and 10.","start":1677.605,"end":1683.1449,"sentiment":"neutral","sentiment_score":0.0592425805516541},{"text":"Yep.","start":1683.445,"end":1683.945,"sentiment":"neutral","sentiment_score":0.12877050042152405},{"text":"It's doing well at the moment.","start":1685.365,"end":1686.725,"sentiment":"positive","sentiment_score":0.5230224579572678},{"text":"Yeah.","start":1686.725,"end":1686.965,"sentiment":"neutral","sentiment_score":0.3013174533843994}],"sentiment":"neutral","sentiment_score":0.2413300926632741,"num_words":17,"start":1677.0449,"end":1686.965},{"sentences":[{"text":"The markets have done quite well at the moment, so we'll just sort of keep watching things.","start":1686.965,"end":1691.1449,"sentiment":"positive","sentiment_score":0.39795994933913736},{"text":"Did you want me to maybe send reports or give you updates on balances and things like that on more of a regular basis, or are you happy with just another catch up in December?","start":1691.205,"end":1701.12,"sentiment":"neutral","sentiment_score":0.17181509818349566},{"text":"What what would you like to see?","start":1701.18,"end":1702.88,"sentiment":"neutral","sentiment_score":0.05713786344443049},{"text":"Yep.","start":1705.3401,"end":1705.545,"sentiment":"neutral","sentiment_score":0.15865784883499146},{"text":"Yeah.","start":1706.1051,"end":1706.6051,"sentiment":"neutral","sentiment_score":0.1108212098479271}],"sentiment":"neutral","sentiment_score":0.22046379799969862,"num_words":61,"start":1686.965,"end":1706.6051},{"sentences":[{"text":"Yes.","start":1715.2251,"end":1715.7251,"sentiment":"neutral","sentiment_score":0.09522539377212524},{"text":"That's sort of everything in the back end happening.","start":1715.785,"end":1718.365,"sentiment":"neutral","sentiment_score":0.059508380790551506},{"text":"Yeah.","start":1718.505,"end":1719.005,"sentiment":"neutral","sentiment_score":0.0661303848028183},{"text":"Yeah.","start":1720.1901,"end":1720.51,"sentiment":"neutral","sentiment_score":0.07437047362327576},{"text":"Yep.","start":1720.51,"end":1721.01,"sentiment":"neutral","sentiment_score":0.07336673140525818}],"sentiment":"neutral","sentiment_score":0.06497449313218777,"num_words":13,"start":1715.2251,"end":1721.01},{"sentences":[{"text":"No.","start":1721.31,"end":1721.55,"sentiment":"neutral","sentiment_score":0.014311932027339935},{"text":"That's all good.","start":1721.55,"end":1722.59,"sentiment":"neutral","sentiment_score":0.08277403687437375},{"text":"Are you comfortable sort of seeing those?","start":1722.59,"end":1724.51,"sentiment":"neutral","sentiment_score":0.03975446841546467},{"text":"They do send them out to everyone, but it sort of shows with the portfolio that we've allocated whenever, you know, income is produced from the portfolio.","start":1724.51,"end":1733.01,"sentiment":"neutral","sentiment_score":0.08155795034986955},{"text":"They do run cash transactions every month.","start":1733.23,"end":1736.125,"sentiment":"neutral","sentiment_score":0.1221068065081324}],"sentiment":"neutral","sentiment_score":0.07994950281249152,"num_words":45,"start":1721.31,"end":1736.125},{"sentences":[{"text":"And the idea of that is that when they do those processes that you see where funds are being invested or where we've, you know, had to maybe buy or sell something to rebalance a little bit for you.","start":1736.265,"end":1747.3049,"sentiment":"neutral","sentiment_score":0.1390197393603814},{"text":"So it is just showing you that transactions are occurring in the back end that, you know, investments are being bought as cash is reproduced out of the portfolio and reinvested back for you as well.","start":1747.3049,"end":1758.66,"sentiment":"neutral","sentiment_score":0.18994713926480877},{"text":"So Yeah.","start":1758.66,"end":1760.2,"sentiment":"neutral","sentiment_score":0.01741948677226901},{"text":"Yeah.","start":1760.26,"end":1760.76,"sentiment":"neutral","sentiment_score":0.011118901893496512},{"text":"Sure.","start":1761.785,"end":1762.285,"sentiment":"neutral","sentiment_score":0.01357772946357727}],"sentiment":"neutral","sentiment_score":0.15594180320872914,"num_words":79,"start":1736.265,"end":1762.285},{"sentences":[{"text":"Yep.","start":1764.4249,"end":1764.9249,"sentiment":"neutral","sentiment_score":0.009189332835376264},{"text":"Mhmm.","start":1771.385,"end":1771.885,"sentiment":"neutral","sentiment_score":-0.03540631756186485},{"text":"Realistically, if you're not gonna be able to go back to work again, paying for the income protection is pointless.","start":1775.8,"end":1781.98,"sentiment":"negative","sentiment_score":-0.386349755525589},{"text":"It could be worthwhile keeping if you are planning to go back to work again.","start":1783.24,"end":1787.56,"sentiment":"neutral","sentiment_score":0.157303253809611},{"text":"I'm just gonna double check with a hub24's PDF because I can tell you when that also expires.","start":1787.56,"end":1794.455,"sentiment":"neutral","sentiment_score":0.04279880701667733}],"sentiment":"neutral","sentiment_score":-0.08405972294170748,"num_words":55,"start":1764.4249,"end":1794.455},{"sentences":[{"text":"I'm pretty sure it's around about age 60 five.","start":1800.995,"end":1807.03,"sentiment":"neutral","sentiment_score":-0.004861430575450262},{"text":"Yeah.","start":1814.93,"end":1815.43,"sentiment":"neutral","sentiment_score":-0.04653090238571167},{"text":"Yeah.","start":1820.29,"end":1820.745,"sentiment":"neutral","sentiment_score":-0.060494314879179},{"text":"Wow.","start":1826.1849,"end":1826.6849,"sentiment":"neutral","sentiment_score":-0.269975483417511},{"text":"That's unlike them.","start":1827.465,"end":1828.765,"sentiment":"neutral","sentiment_score":-0.23648735384146372}],"sentiment":"neutral","sentiment_score":-0.07534770915905635,"num_words":15,"start":1800.995,"end":1828.765},{"sentences":[{"text":"Yeah.","start":1831.865,"end":1832.265,"sentiment":"neutral","sentiment_score":-0.1001257598400116},{"text":"Wow.","start":1832.265,"end":1832.765,"sentiment":"neutral","sentiment_score":-0.14652350544929504},{"text":"Yeah.","start":1841.02,"end":1841.26,"sentiment":"neutral","sentiment_score":-0.04157661274075508},{"text":"Wow.","start":1841.26,"end":1841.76,"sentiment":"neutral","sentiment_score":-0.01736210659146309},{"text":"They do settling do review things, not on a regular basis, but every so they do.","start":1843.26,"end":1851.5651,"sentiment":"neutral","sentiment_score":-0.035510023357346654}],"sentiment":"neutral","sentiment_score":-0.04368741791695356,"num_words":20,"start":1831.865,"end":1851.5651},{"sentences":[{"text":"So I do know you have you've got an exemption on looking for work until December still, or is that null and void at the moment?","start":1851.8651,"end":1861.35,"sentiment":"neutral","sentiment_score":-0.14477479758744055},{"text":"Yeah.","start":1866.47,"end":1866.97,"sentiment":"neutral","sentiment_score":-0.05198221653699875},{"text":"And Visibility is different.","start":1867.11,"end":1868.73,"sentiment":"neutral","sentiment_score":-0.042720635421574116},{"text":"Yeah.","start":1869.91,"end":1870.41,"sentiment":"neutral","sentiment_score":-0.0045775156468153},{"text":"Yes.","start":1875.59,"end":1875.855,"sentiment":"neutral","sentiment_score":0.05920117348432541}],"sentiment":"neutral","sentiment_score":-0.11916320720179514,"num_words":33,"start":1851.8651,"end":1875.855},{"sentences":[{"text":"Perfect.","start":1877.535,"end":1878.035,"sentiment":"positive","sentiment_score":0.35744014382362366},{"text":"Okay.","start":1880.255,"end":1880.755,"sentiment":"neutral","sentiment_score":0.0407506451010704},{"text":"Yeah.","start":1881.695,"end":1882.195,"sentiment":"neutral","sentiment_score":-0.02393062599003315},{"text":"Yep.","start":1886.255,"end":1886.755,"sentiment":"neutral","sentiment_score":0.14189404249191284},{"text":"That's alright.","start":1890.1749,"end":1890.895,"sentiment":"neutral","sentiment_score":0.23654089868068695}],"sentiment":"neutral","sentiment_score":0.16487266713132462,"num_words":6,"start":1877.535,"end":1890.895},{"sentences":[{"text":"So you should you should be okay.","start":1890.895,"end":1892.82,"sentiment":"positive","sentiment_score":0.3568601225103651},{"text":"They do go back and periodically review things.","start":1893.44,"end":1896.3999,"sentiment":"neutral","sentiment_score":0.17820066027343273},{"text":"They may ask for bank statements every so often.","start":1896.3999,"end":1899.22,"sentiment":"neutral","sentiment_score":0.08012544550001621},{"text":"The good thing about Centrelink as well is that they do review the amount that is paid out on twice a year, so the March 20 and September 20.","start":1900.08,"end":1909.3251,"sentiment":"positive","sentiment_score":0.3994941932374033},{"text":"Centrelink also review the amount.","start":1909.9451,"end":1912.2051,"sentiment":"neutral","sentiment_score":0.1613418958208058}],"sentiment":"neutral","sentiment_score":0.2937378660732567,"num_words":58,"start":1890.895,"end":1912.2051},{"sentences":[{"text":"So around about September and March, you can also see an increase if they decide to increase the pension payments as well.","start":1912.425,"end":1919.7051,"sentiment":"neutral","sentiment_score":0.13541490855542096},{"text":"So there is a chance of that increasing.","start":1919.7051,"end":1922.19,"sentiment":"neutral","sentiment_score":0.15404615551233292},{"text":"Yeah.","start":1924.57,"end":1925.07,"sentiment":"positive","sentiment_score":0.36333921551704407},{"text":"So that'd be good.","start":1925.5299,"end":1926.75,"sentiment":"positive","sentiment_score":0.5863859429955482},{"text":"Hopefully, it does increase.","start":1926.8099,"end":1928.2699,"sentiment":"positive","sentiment_score":0.5447768867015839}],"sentiment":"neutral","sentiment_score":0.23332019914419222,"num_words":39,"start":1912.425,"end":1928.2699},{"sentences":[{"text":"Just having a look at the income protection policy as to see when it's meant to expire.","start":1932.25,"end":1938.305,"sentiment":"neutral","sentiment_score":0.14570651444442131},{"text":"Yep.","start":1953.58,"end":1954.08,"sentiment":"neutral","sentiment_score":0.1477280706167221},{"text":"I speak to the car yeah.","start":1955.74,"end":1957.6599,"sentiment":"neutral","sentiment_score":0.16184933483600616},{"text":"Centrelink card.","start":1957.6599,"end":1958.7999,"sentiment":"neutral","sentiment_score":0.061484526842832565},{"text":"Yep.","start":1960.005,"end":1960.245,"sentiment":"neutral","sentiment_score":0.07884888350963593}],"sentiment":"neutral","sentiment_score":0.14065380601419342,"num_words":27,"start":1932.25,"end":1960.245},{"sentences":[{"text":"It's nice, isn't it?","start":1960.245,"end":1961.785,"sentiment":"neutral","sentiment_score":0.011196387931704514},{"text":"Oh, yeah.","start":1988.675,"end":1989.495,"sentiment":"neutral","sentiment_score":-0.12373357266187668},{"text":"Yeah.","start":1997.9551,"end":1998.33,"sentiment":"neutral","sentiment_score":-0.06970998644828796},{"text":"Yeah.","start":2001.13,"end":2001.63,"sentiment":"neutral","sentiment_score":-0.018864160403609276},{"text":"Something small, a bit more fuel efficient, cheaper to run.","start":2001.85,"end":2004.75,"sentiment":"neutral","sentiment_score":0.005351249501109124}],"sentiment":"neutral","sentiment_score":-0.013207958079874516,"num_words":18,"start":1960.245,"end":2004.75},{"sentences":[{"text":"Yeah.","start":2004.8099,"end":2005.3099,"sentiment":"neutral","sentiment_score":0.02193496376276016},{"text":"Absolutely.","start":2006.49,"end":2006.99,"sentiment":"neutral","sentiment_score":0.03069572150707245},{"text":"No.","start":2020.985,"end":2021.3049,"sentiment":"neutral","sentiment_score":-0.1949421614408493},{"text":"Jeez.","start":2021.3049,"end":2021.8049,"sentiment":"neutral","sentiment_score":-0.1489204615354538},{"text":"Yeah.","start":2022.105,"end":2022.42,"sentiment":"neutral","sentiment_score":-0.13854962587356567}],"sentiment":"neutral","sentiment_score":-0.08595631271600723,"num_words":5,"start":2004.8099,"end":2022.42},{"sentences":[{"text":"Oh, wow.","start":2041.2351,"end":2041.9751,"sentiment":"neutral","sentiment_score":-0.018871844746172428},{"text":"Oh, absolutely.","start":2056.13,"end":2057.1099,"sentiment":"neutral","sentiment_score":-0.009764367714524269},{"text":"Fuel excise Yeah.","start":2058.865,"end":2062.0652,"sentiment":"neutral","sentiment_score":0.016917236149311066},{"text":"Absolutely.","start":2062.0652,"end":2062.5652,"sentiment":"positive","sentiment_score":0.3960547149181366},{"text":"And with the fuel excise coming off as well, that means the fuel prices will go up, which you will only add to it.","start":2063.345,"end":2069.445,"sentiment":"neutral","sentiment_score":0.08943132574980457}],"sentiment":"neutral","sentiment_score":0.07924643176374957,"num_words":32,"start":2041.2351,"end":2069.445},{"sentences":[{"text":"Yep.","start":2076.48,"end":2076.98,"sentiment":"neutral","sentiment_score":0.06059166043996811},{"text":"Yep.","start":2082.8,"end":2083.3,"sentiment":"neutral","sentiment_score":0.18000666797161102},{"text":"Pretty good.","start":2083.52,"end":2084.42,"sentiment":"positive","sentiment_score":0.571178525686264},{"text":"Yeah.","start":2085.2,"end":2085.405,"sentiment":"neutral","sentiment_score":0.06068750470876694},{"text":"Wow.","start":2085.805,"end":2086.305,"sentiment":"neutral","sentiment_score":0.004603203386068344}],"sentiment":"neutral","sentiment_score":0.24137434797982374,"num_words":6,"start":2076.48,"end":2086.305},{"sentences":[{"text":"Yeah.","start":2089.0051,"end":2089.485,"sentiment":"neutral","sentiment_score":-0.026037488132715225},{"text":"Wow.","start":2089.485,"end":2089.985,"sentiment":"neutral","sentiment_score":-0.060434743762016296},{"text":"Not really telling me how and when this is supposed to last until insurance details.","start":2095.725,"end":2104.43,"sentiment":"neutral","sentiment_score":-0.15296325385570525},{"text":"Here we go.","start":2104.43,"end":2105.89,"sentiment":"neutral","sentiment_score":-0.02358945148686568},{"text":"Protection Yeah.","start":2111.79,"end":2136.87,"sentiment":"neutral","sentiment_score":-0.014908717945218086}],"sentiment":"neutral","sentiment_score":-0.11279576500369744,"num_words":22,"start":2089.0051,"end":2136.87},{"sentences":[{"text":"So normally with income protection, it's saying, at the moment, estimated expiry is '65.","start":2136.87,"end":2143.995,"sentiment":"neutral","sentiment_score":-0.021236033444958075},{"text":"So you can hold your income protection that long currently.","start":2143.995,"end":2147.615,"sentiment":"neutral","sentiment_score":-0.005482355877757072},{"text":"But, also, generally, when you sort of got to turn 60, if you're not working or don't need income protection anymore, we can sort of cancel around 60 because you're not, you know, gonna claim what you can access super.","start":2148.7952,"end":2160.87,"sentiment":"neutral","sentiment_score":-0.2116711087524891},{"text":"If you are thinking that you're probably not really wanting that anymore.","start":2161.65,"end":2166.745,"sentiment":"neutral","sentiment_score":-0.3097476189335187},{"text":"In the meantime, I'll go back to Hub and just find out ready for our next call if you like.","start":2167.5251,"end":2172.965,"sentiment":"neutral","sentiment_score":-0.005230645276606083}],"sentiment":"neutral","sentiment_score":-0.13167246572750932,"num_words":96,"start":2136.87,"end":2172.965},{"sentences":[{"text":"I'll go back and just find out if we canceled income protection, what might that look like premium wise or, you know, what that might look like for you.","start":2172.965,"end":2184.0598,"sentiment":"neutral","sentiment_score":-0.005643824950374406},{"text":"Because realistically, yeah, if you when we touch base in December, if you decide you're probably not gonna go back to work again, you are getting closer to, you know, 60, you don't feel like you need that again, then we could always look at canceling it if that's your preference.","start":2185.0,"end":2199.005,"sentiment":"neutral","sentiment_score":-0.1444248132699845},{"text":"I can do it under advice, or you can just give us a direction to do so.","start":2199.005,"end":2202.865,"sentiment":"neutral","sentiment_score":0.06418707484708112},{"text":"But I'll see if I can find out what the premium might be ready for our catch up in December so you can sort of see what that premium expectation might look like as 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Beautiful.","start":2214.6301,"end":2220.145,"sentiment":"neutral","sentiment_score":0.31929299235343933}],"sentiment":"positive","sentiment_score":0.3921454921364784,"num_words":6,"start":2214.1401,"end":2220.145},{"sentences":[{"text":"Yeah.","start":2220.145,"end":2220.625,"sentiment":"neutral","sentiment_score":0.16653230786323547},{"text":"No.","start":2220.625,"end":2220.865,"sentiment":"neutral","sentiment_score":0.09143806993961334},{"text":"That's okay.","start":2220.865,"end":2221.685,"sentiment":"neutral","sentiment_score":0.16011547297239304},{"text":"Not a problem at all.","start":2221.905,"end":2223.185,"sentiment":"neutral","sentiment_score":0.27953126430511477},{"text":"I'll find it out ready for our catch up in December.","start":2223.185,"end":2225.425,"sentiment":"neutral","sentiment_score":0.25199020315300336}],"sentiment":"neutral","sentiment_score":0.23738749399781228,"num_words":20,"start":2220.145,"end":2225.425},{"sentences":[{"text":"Did you want a bit more of a catch up prior to December, or do you feel that's comfortable for you?","start":2225.425,"end":2230.805,"sentiment":"neutral","sentiment_score":0.06274326535917464},{"text":"That's okay.","start":2232.785,"end":2233.74,"sentiment":"neutral","sentiment_score":-0.0022241873666644096},{"text":"It's really not.","start":2235.08,"end":2235.8801,"sentiment":"neutral","sentiment_score":-0.19319048523902893},{"text":"It's crazy to think we're already in August.","start":2235.8801,"end":2238.06,"sentiment":"neutral","sentiment_score":-0.25950025394558907},{"text":"It still still the first week.","start":2244.6,"end":2246.6648,"sentiment":"neutral","sentiment_score":-0.12696637585759163}],"sentiment":"neutral","sentiment_score":-0.05260528861545026,"num_words":40,"start":2225.425,"end":2246.6648},{"sentences":[{"text":"We're in the August 5, but that will fly by in no time.","start":2246.6648,"end":2250.285,"sentiment":"neutral","sentiment_score":-0.05915893972493135},{"text":"Yeah.","start":2254.345,"end":2254.6648,"sentiment":"neutral","sentiment_score":-0.057540569454431534},{"text":"That that's all good.","start":2254.6648,"end":2256.345,"sentiment":"neutral","sentiment_score":0.13280630111694336},{"text":"So we'll sort of think about moving forward.","start":2256.345,"end":2258.505,"sentiment":"neutral","sentiment_score":0.0861637182533741},{"text":"We'll keep you super going as it is.","start":2258.505,"end":2260.1301,"sentiment":"positive","sentiment_score":0.5469374842941761}],"sentiment":"neutral","sentiment_score":0.14027729526381283,"num_words":34,"start":2246.6648,"end":2260.1301},{"sentences":[{"text":"I'll keep checking on things.","start":2260.1301,"end":2261.33,"sentiment":"neutral","sentiment_score":0.2463913232088089},{"text":"We'll do a catch up in early December.","start":2261.33,"end":2263.09,"sentiment":"neutral","sentiment_score":0.13579704705625772},{"text":"We'll talk about when you're able to do a hardship claim again.","start":2263.09,"end":2266.21,"sentiment":"neutral","sentiment_score":0.09965082195897897},{"text":"We'll assess how Centrelink's going for you.","start":2266.21,"end":2268.79,"sentiment":"neutral","sentiment_score":0.11154783197811671},{"text":"We'll look at whether we cancel the income protection or whether you hold that a bit longer and what your doctors are sort of saying.","start":2269.6501,"end":2273.28,"sentiment":"neutral","sentiment_score":-0.03768150672316551}],"sentiment":"neutral","sentiment_score":0.05882350897841286,"num_words":57,"start":2260.1301,"end":2273.28},{"sentences":[{"text":"CBD side of things.","start":2280.7751,"end":2281.7349,"sentiment":"neutral","sentiment_score":0.03250265819951892},{"text":"You know?","start":2281.7349,"end":2282.055,"sentiment":"neutral","sentiment_score":0.011145449243485928},{"text":"Am I does it look like I'm going back to work?","start":2282.055,"end":2284.135,"sentiment":"neutral","sentiment_score":0.018101271919228813},{"text":"How's my treatment options going?","start":2284.135,"end":2285.815,"sentiment":"neutral","sentiment_score":0.026588276401162146},{"text":"And things like that.","start":2285.815,"end":2286.935,"sentiment":"neutral","sentiment_score":0.002642631996423006}],"sentiment":"neutral","sentiment_score":0.019035670476464126,"num_words":26,"start":2280.7751,"end":2286.935},{"sentences":[{"text":"They're not great conversations to have, but it's important to have those to sort of assess where you're up to.","start":2286.935,"end":2292.12,"sentiment":"neutral","sentiment_score":0.03018588162958622},{"text":"And then if at any point between now and December, your doctors go, yeah.","start":2292.74,"end":2296.58,"sentiment":"neutral","sentiment_score":0.036818457900413444},{"text":"No.","start":2296.58,"end":2296.9001,"sentiment":"neutral","sentiment_score":-0.043641071766614914},{"text":"We're gonna take BD.","start":2296.9001,"end":2298.1,"sentiment":"neutral","sentiment_score":0.03444509860128164},{"text":"It's we're happy to fill the forms out, then you can let me know, and we can always come back and do an extra catch up in between and and look at setting that claim up for you as well.","start":2298.1,"end":2308.015,"sentiment":"neutral","sentiment_score":0.08567333593964577}],"sentiment":"neutral","sentiment_score":0.0587373266255931,"num_words":79,"start":2286.935,"end":2308.015},{"sentences":[{"text":"Okay?","start":2308.075,"end":2308.575,"sentiment":"neutral","sentiment_score":0.0437982939183712},{"text":"Yep.","start":2313.195,"end":2313.695,"sentiment":"neutral","sentiment_score":0.1880957931280136},{"text":"Excellent.","start":2315.515,"end":2316.015,"sentiment":"positive","sentiment_score":0.7113502025604248},{"text":"And and we'll see what Cal come back with with regard to the income protection side of things as well with that new information you've also provided them.","start":2316.4749,"end":2324.46,"sentiment":"neutral","sentiment_score":0.2600719343338694},{"text":"Yeah.","start":2330.8398,"end":2331.3398,"sentiment":"neutral","sentiment_score":-0.08697283267974854}],"sentiment":"neutral","sentiment_score":0.2543214255711064,"num_words":32,"start":2308.075,"end":2331.3398},{"sentences":[{"text":"Be pretty Yeah.","start":2331.96,"end":2334.4648,"sentiment":"neutral","sentiment_score":-0.23245035608609518},{"text":"They they surely can make the decision fairly soon.","start":2334.4648,"end":2337.025,"sentiment":"neutral","sentiment_score":0.1802850506371922},{"text":"They should have an idea of whether or not you're eligible, whether or not they're gonna pay the claim or not.","start":2337.025,"end":2342.2249,"sentiment":"neutral","sentiment_score":0.10073015413114003},{"text":"So, hopefully, it does.","start":2342.2249,"end":2344.305,"sentiment":"neutral","sentiment_score":0.16419444978237152},{"text":"I'll Chase update and get him to maybe follow-up with them and go, hey.","start":2344.305,"end":2347.345,"sentiment":"neutral","sentiment_score":0.10479596949049405}],"sentiment":"neutral","sentiment_score":0.10126409796523113,"num_words":51,"start":2331.96,"end":2347.345},{"sentences":[{"text":"What's going on?","start":2347.345,"end":2348.22,"sentiment":"neutral","sentiment_score":0.03788467372457186},{"text":"How's it all tracking to see if we can get something?","start":2348.22,"end":2350.64,"sentiment":"neutral","sentiment_score":-0.00920577012849125},{"text":"Yeah.","start":2355.02,"end":2355.52,"sentiment":"neutral","sentiment_score":-0.07480982691049576},{"text":"Yep.","start":2360.3,"end":2360.8,"sentiment":"neutral","sentiment_score":-0.13684920966625214},{"text":"Yep.","start":2361.58,"end":2362.08,"sentiment":"neutral","sentiment_score":-0.030568784102797508}],"sentiment":"neutral","sentiment_score":-0.013519839465837269,"num_words":17,"start":2347.345,"end":2362.08},{"sentences":[{"text":"Yeah.","start":2363.5,"end":2363.865,"sentiment":"neutral","sentiment_score":-0.00719108060002327},{"text":"Yeah.","start":2364.825,"end":2365.225,"sentiment":"neutral","sentiment_score":-0.03587038069963455},{"text":"I think the main sort of reason we were hoping that you might be eligible might be if you had any symptoms or anything whilst you were still employed that might have meant that then you were eligible for, but it looks like the doctors are sort of concerned everything kinda came to a head after you're after you finished working.","start":2365.225,"end":2382.6099,"sentiment":"neutral","sentiment_score":-0.1326689905196917},{"text":"So it that's where it sort of looks like it's tracking on this end, but we'll see what they come back with.","start":2382.91,"end":2388.3699,"sentiment":"neutral","sentiment_score":-0.036499800414524296},{"text":"Yeah.","start":2397.565,"end":2398.065,"sentiment":"neutral","sentiment_score":-0.08436767011880875}],"sentiment":"neutral","sentiment_score":-0.10492131583999063,"num_words":86,"start":2363.5,"end":2398.065},{"sentences":[{"text":"Yep.","start":2410.6199,"end":2411.1199,"sentiment":"neutral","sentiment_score":-0.06761763989925385},{"text":"Right.","start":2417.3398,"end":2417.685,"sentiment":"neutral","sentiment_score":-0.044528864324092865},{"text":"Oh, wow.","start":2433.6,"end":2435.1401,"sentiment":"neutral","sentiment_score":-0.015468406956642864},{"text":"Yep.","start":2443.76,"end":2444.26,"sentiment":"neutral","sentiment_score":0.006708450149744749},{"text":"Yeah.","start":2455.615,"end":2456.095,"sentiment":"neutral","sentiment_score":0.001287161372601986}],"sentiment":"neutral","sentiment_score":-0.022514617769047618,"num_words":6,"start":2410.6199,"end":2456.095},{"sentences":[{"text":"Wow.","start":2456.095,"end":2456.595,"sentiment":"neutral","sentiment_score":0.0006398763507604599},{"text":"Yep.","start":2466.75,"end":2467.25,"sentiment":"neutral","sentiment_score":-0.023687206208705906},{"text":"Wow.","start":2468.99,"end":2469.49,"sentiment":"neutral","sentiment_score":-0.040908657014369965},{"text":"Yeah.","start":2483.165,"end":2483.665,"sentiment":"neutral","sentiment_score":0.03636421263217926},{"text":"Absolutely.","start":2483.805,"end":2484.305,"sentiment":"neutral","sentiment_score":0.13162612915039062}],"sentiment":"neutral","sentiment_score":0.020806870982050897,"num_words":5,"start":2456.095,"end":2484.305},{"sentences":[{"text":"Yeah.","start":2485.18,"end":2485.5,"sentiment":"neutral","sentiment_score":0.11260908097028732},{"text":"Well, hopefully, everything goes well there, and keep us updated.","start":2485.5,"end":2489.68,"sentiment":"positive","sentiment_score":0.4340109944343567},{"text":"And, yeah, we'll see.","start":2489.82,"end":2490.94,"sentiment":"neutral","sentiment_score":0.16001668572425842},{"text":"We'll definitely do a catch up and see how things are going.","start":2490.94,"end":2493.18,"sentiment":"neutral","sentiment_score":0.18511456809937954},{"text":"In the meantime, if there's anything that I flagged that we need to maybe do with Super, I'll make sure I touch base with you if need be.","start":2493.18,"end":2499.855,"sentiment":"neutral","sentiment_score":0.06151325468506132}],"sentiment":"neutral","sentiment_score":0.16430057666518472,"num_words":55,"start":2485.18,"end":2499.855},{"sentences":[{"text":"Okay.","start":2499.9148,"end":2500.4148,"sentiment":"neutral","sentiment_score":0.15701910853385925},{"text":"Easy.","start":2501.595,"end":2502.095,"sentiment":"positive","sentiment_score":0.4619744122028351},{"text":"No worries.","start":2502.315,"end":2503.115,"sentiment":"neutral","sentiment_score":0.19886359572410583},{"text":"Is there anything else you think we may have missed or any other questions you have for me at the moment that you might wanna touch base on?","start":2503.115,"end":2509.115,"sentiment":"neutral","sentiment_score":0.062402681447565556},{"text":"Or Nope.","start":2509.115,"end":2512.255,"sentiment":"neutral","sentiment_score":-0.04028864298015833}],"sentiment":"neutral","sentiment_score":0.07892407372813015,"num_words":34,"start":2499.9148,"end":2512.255},{"sentences":[{"text":"Yep.","start":2515.1099,"end":2515.6099,"sentiment":"neutral","sentiment_score":-0.038096144795417786},{"text":"Yep.","start":2515.75,"end":2516.25,"sentiment":"neutral","sentiment_score":0.03154619038105011},{"text":"Absolutely.","start":2517.43,"end":2517.93,"sentiment":"neutral","sentiment_score":0.22946058213710785},{"text":"We'll see what they come back with, and then we can touch base and see whether you wanna keep or cancel.","start":2517.99,"end":2522.95,"sentiment":"neutral","sentiment_score":0.03065501188948041},{"text":"In the meantime, we'll go back to have them.","start":2522.95,"end":2524.63,"sentiment":"neutral","sentiment_score":0.007695662064684762}],"sentiment":"neutral","sentiment_score":0.028361419272242172,"num_words":33,"start":2515.1099,"end":2524.63},{"sentences":[{"text":"We'll find out with that policy how do we cancel it, what we need to do, and see if we can get a bit of an updated quote ready for December to show what that might look like premium wise.","start":2524.63,"end":2534.465,"sentiment":"neutral","sentiment_score":0.05305777918547392},{"text":"That's alright.","start":2548.7,"end":2549.26,"sentiment":"neutral","sentiment_score":-0.16688482463359833},{"text":"I can answer those for you now because, realistically, you're you're not working.","start":2549.26,"end":2553.2751,"sentiment":"neutral","sentiment_score":-0.05879810423805164},{"text":"So at 60, you can access all of your super wholly tax free.","start":2553.2751,"end":2556.955,"sentiment":"neutral","sentiment_score":0.29450816489182985},{"text":"You'll if you're not working, technically, you're fully retired.","start":2556.955,"end":2559.855,"sentiment":"neutral","sentiment_score":0.030104702855977748}],"sentiment":"neutral","sentiment_score":0.06654174847213866,"num_words":77,"start":2524.63,"end":2559.855},{"sentences":[{"text":"So from 60, we can draw out whatever you need.","start":2559.915,"end":2563.115,"sentiment":"neutral","sentiment_score":0.18282236605882646},{"text":"So what I'd sort of like to do to kind of work out what to draw down as well as to keep your super working as hard as possible is look at what your expenditure is, how much you need to live on on a weekly or fortnightly basis, subtract what you're able to receive from Centrelink, and then draw the difference out of super.","start":2563.115,"end":2581.725,"sentiment":"neutral","sentiment_score":0.16797988953498694},{"text":"That way, you're not drawing too much.","start":2581.725,"end":2584.0452,"sentiment":"neutral","sentiment_score":0.14111025205680303},{"text":"You still have most of the money invested, and you can draw down a regular income.","start":2584.0452,"end":2588.0652,"sentiment":"neutral","sentiment_score":0.13400893844664097},{"text":"And we can just sort of small that into a pension phase and draw that out of there and then keep the rest of it in this super side sheltered away from Centrelink assessment if we need to.","start":2588.685,"end":2599.22,"sentiment":"neutral","sentiment_score":0.11964966846924079}],"sentiment":"neutral","sentiment_score":0.15018763721865766,"num_words":136,"start":2559.915,"end":2599.22},{"sentences":[{"text":"So Mhmm.","start":2599.22,"end":2600.6,"sentiment":"neutral","sentiment_score":0.003235582262277603},{"text":"Yep.","start":2607.78,"end":2608.28,"sentiment":"neutral","sentiment_score":0.01380549930036068},{"text":"Yep.","start":2611.06,"end":2611.365,"sentiment":"neutral","sentiment_score":0.0718780979514122},{"text":"Yep.","start":2614.965,"end":2615.465,"sentiment":"neutral","sentiment_score":0.02431715652346611},{"text":"Yep.","start":2624.165,"end":2624.565,"sentiment":"neutral","sentiment_score":-0.03615929186344147}],"sentiment":"neutral","sentiment_score":0.013385437739392122,"num_words":6,"start":2599.22,"end":2624.565},{"sentences":[{"text":"No.","start":2624.565,"end":2624.76,"sentiment":"neutral","sentiment_score":-0.28630203008651733},{"text":"No.","start":2627.96,"end":2628.46,"sentiment":"neutral","sentiment_score":-0.23270314931869507},{"text":"So it's not about the amount that you're drawing out of super.","start":2628.52,"end":2631.24,"sentiment":"neutral","sentiment_score":-0.17805277618269125},{"text":"It's more about your total super balance.","start":2631.24,"end":2633.42,"sentiment":"neutral","sentiment_score":0.00961957180074283},{"text":"So they have two tests.","start":2633.48,"end":2635.42,"sentiment":"neutral","sentiment_score":0.031893820688128474}],"sentiment":"neutral","sentiment_score":-0.09341663029044867,"num_words":26,"start":2624.565,"end":2635.42},{"sentences":[{"text":"One's the asset test and the other's the income test.","start":2635.48,"end":2638.28,"sentiment":"neutral","sentiment_score":0.01970425248146057},{"text":"They always assess you under both of those tests.","start":2638.28,"end":2641.0652,"sentiment":"neutral","sentiment_score":0.04866355533401171},{"text":"Your superannuation when you're under age 65 sorry.","start":2641.5251,"end":2645.845,"sentiment":"neutral","sentiment_score":-0.04838421521708369},{"text":"60 seven.","start":2645.845,"end":2646.485,"sentiment":"neutral","sentiment_score":-0.026975401677191257},{"text":"When you're under age 67, your superannuation in the accumulation phase, that's where you're building your super up.","start":2646.485,"end":2652.165,"sentiment":"neutral","sentiment_score":0.011829978340150168}],"sentiment":"neutral","sentiment_score":0.008658076762816215,"num_words":47,"start":2635.48,"end":2652.165},{"sentences":[{"text":"That's where your super sits until you hit retirement.","start":2652.165,"end":2654.905,"sentiment":"neutral","sentiment_score":0.038218386471271515},{"text":"Keeping super in that accumulation area when you're under the age of 67 shelters that.","start":2656.8599,"end":2663.98,"sentiment":"neutral","sentiment_score":-0.011825473400919388},{"text":"They don't assess that money.","start":2663.98,"end":2665.5999,"sentiment":"neutral","sentiment_score":-0.1257272779941559},{"text":"When you're under age 67, if you move anything into a pension phase, the money moved into pension phase is assessable.","start":2666.46,"end":2673.935,"sentiment":"neutral","sentiment_score":-0.023300027873899256},{"text":"So we would just wanna keep the money in pension phase lower than the the limits, and they assess super in two ways.","start":2674.475,"end":2682.26,"sentiment":"neutral","sentiment_score":0.06749837796973146}],"sentiment":"neutral","sentiment_score":0.008234371167244008,"num_words":73,"start":2652.165,"end":2682.26},{"sentences":[{"text":"They assess the total super balance, but they also assess it at a deemed rate.","start":2682.26,"end":2687.8,"sentiment":"neutral","sentiment_score":0.053572242707014085},{"text":"So they're essentially, they're deeming the amount you could receive from your superannuation, not the actual amount you're receiving out of it.","start":2688.18,"end":2698.0352,"sentiment":"neutral","sentiment_score":0.018052279187197037},{"text":"There's a whole big math equation that they do, and I can happily do that to help you out.","start":2698.095,"end":2703.155,"sentiment":"neutral","sentiment_score":0.2285487816521996},{"text":"But, yeah, you you don't have to.","start":2704.095,"end":2706.175,"sentiment":"neutral","sentiment_score":-0.12279339560440608},{"text":"What you actually draw out is not effective.","start":2706.175,"end":2708.415,"sentiment":"negative","sentiment_score":-0.6273711025714874}],"sentiment":"neutral","sentiment_score":-0.004723407826583151,"num_words":71,"start":2682.26,"end":2708.415},{"sentences":[{"text":"It's just about your total super balance and how that super balance is assessed by Centrelink is what's gonna affect your DSP.","start":2708.415,"end":2716.3,"sentiment":"neutral","sentiment_score":-0.3320374736054377},{"text":"But I can there's limits that we can try to keep you under as well.","start":2716.44,"end":2719.88,"sentiment":"neutral","sentiment_score":-0.16082727164030075},{"text":"So yeah.","start":2719.88,"end":2722.04,"sentiment":"neutral","sentiment_score":0.09311819821596146},{"text":"Perfect.","start":2722.04,"end":2722.54,"sentiment":"positive","sentiment_score":0.5175873041152954},{"text":"Try not to make it overcomplicated.","start":2723.415,"end":2724.795,"sentiment":"neutral","sentiment_score":0.08884429807464282}],"sentiment":"neutral","sentiment_score":-0.1843553044549797,"num_words":46,"start":2708.415,"end":2724.795},{"sentences":[{"text":"You know what?","start":2730.855,"end":2731.575,"sentiment":"neutral","sentiment_score":-0.15753538409868875},{"text":"I keep hearing that around, and I heard the comments he made about that.","start":2731.575,"end":2736.155,"sentiment":"neutral","sentiment_score":-0.1759175152650901},{"text":"But, theoretically, when you think about super is under the SIS Act.","start":2736.615,"end":2740.6501,"sentiment":"neutral","sentiment_score":-0.11047910961012046},{"text":"Super has a a per a purpose to provide for the retirement of the member.","start":2740.95,"end":2746.73,"sentiment":"neutral","sentiment_score":-0.0729711465537548},{"text":"It's got a sole purpose test, and the government technically can't just come and take your super.","start":2747.27,"end":2752.185,"sentiment":"neutral","sentiment_score":-0.2668026565190624}],"sentiment":"neutral","sentiment_score":-0.16215431213867468,"num_words":61,"start":2730.855,"end":2752.185},{"sentences":[{"text":"As much as they come up with these great ideas, they actually can't just do that.","start":2752.185,"end":2756.585,"sentiment":"negative","sentiment_score":-0.6246440224349499},{"text":"It doesn't meet the legislative requirements, so they would have to go back and change legislation to do so.","start":2756.585,"end":2762.605,"sentiment":"negative","sentiment_score":-0.6467389997683073},{"text":"And that would be, in my opinion, very hard to get through.","start":2763.625,"end":2767.085,"sentiment":"negative","sentiment_score":-0.7070401000479857},{"text":"But, yeah, it's at the moment, they just can't access your super.","start":2768.1802,"end":2771.54,"sentiment":"neutral","sentiment_score":-0.27345941339929897},{"text":"Your super is it's your retirement.","start":2771.54,"end":2774.12,"sentiment":"neutral","sentiment_score":0.08915843814611435}],"sentiment":"negative","sentiment_score":-0.5155905982622734,"num_words":65,"start":2752.185,"end":2774.12},{"sentences":[{"text":"It's part of your income that has been invested and held for the purpose of providing you with a retirement income stream when you retire or made a condition of release.","start":2774.26,"end":2784.375,"sentiment":"neutral","sentiment_score":0.21673794210918487},{"text":"So, yeah, I have heard his comments, and I thought, yeah, of course, you've touched everything else.","start":2784.595,"end":2790.1948,"sentiment":"neutral","sentiment_score":-0.062129778239656895},{"text":"Why would you not wanna try and take super too?","start":2790.1948,"end":2792.615,"sentiment":"negative","sentiment_score":-0.41754300147295},{"text":"But yeah.","start":2793.635,"end":2794.535,"sentiment":"neutral","sentiment_score":-0.04422619566321373},{"text":"Yeah.","start":2798.88,"end":2799.38,"sentiment":"neutral","sentiment_score":-0.09817692637443542}],"sentiment":"neutral","sentiment_score":0.02132148594885576,"num_words":61,"start":2774.26,"end":2799.38},{"sentences":[{"text":"But no.","start":2800.0,"end":2801.52,"sentiment":"neutral","sentiment_score":-0.23029357939958572},{"text":"I know.","start":2801.52,"end":2802.96,"sentiment":"neutral","sentiment_score":-0.1878027692437172},{"text":"No.","start":2802.96,"end":2803.28,"sentiment":"neutral","sentiment_score":-0.2526276111602783},{"text":"It's all good, honestly.","start":2803.28,"end":2804.5,"sentiment":"neutral","sentiment_score":0.011040203273296356},{"text":"But at the moment, there is protections in place with the CIS Act and the legislation as a whole as a whole and the purpose of having super essentially called the SIS Act and the sole purpose test.","start":2804.56,"end":2816.075,"sentiment":"neutral","sentiment_score":0.06746146989692199}],"sentiment":"neutral","sentiment_score":0.03231651831339014,"num_words":47,"start":2800.0,"end":2816.075},{"sentences":[{"text":"So Yeah.","start":2816.075,"end":2817.535,"sentiment":"neutral","sentiment_score":-0.04239717684686184},{"text":"Yeah.","start":2820.875,"end":2821.375,"sentiment":"neutral","sentiment_score":-0.1287689357995987},{"text":"Yeah.","start":2837.29,"end":2837.625,"sentiment":"neutral","sentiment_score":-0.09040570259094238},{"text":"Yeah.","start":2838.265,"end":2838.765,"sentiment":"neutral","sentiment_score":-0.07891792058944702},{"text":"Oh, I don't think a lot of people expected a lot of what, you know, a lot of what was to come out of it, but we'll just have to wait and see what happens moving forward, I think.","start":2840.105,"end":2854.91,"sentiment":"neutral","sentiment_score":-0.2297156858138549}],"sentiment":"neutral","sentiment_score":-0.21231360589577394,"num_words":44,"start":2816.075,"end":2854.91},{"sentences":[{"text":"Yeah.","start":2854.91,"end":2855.41,"sentiment":"neutral","sentiment_score":0.26852983236312866},{"text":"Alright.","start":2856.43,"end":2856.83,"sentiment":"positive","sentiment_score":0.43935346603393555},{"text":"All good.","start":2856.83,"end":2857.31,"sentiment":"positive","sentiment_score":0.5891425609588623},{"text":"Well, I've got a few things that we can work on for you.","start":2857.31,"end":2859.55,"sentiment":"positive","sentiment_score":0.4751485173518841},{"text":"If anything comes up in the meantime, please let me know.","start":2859.55,"end":2862.03,"sentiment":"neutral","sentiment_score":0.21766542846506293}],"sentiment":"positive","sentiment_score":0.3734792449644634,"num_words":28,"start":2854.91,"end":2862.03},{"sentences":[{"text":"You've also got my email so you can contact me at any point if you need anything.","start":2862.03,"end":2865.89,"sentiment":"neutral","sentiment_score":0.2517339236596051},{"text":"And then I'll put a a notice in my calendar for my team to touch base in December.","start":2866.715,"end":2871.535,"sentiment":"neutral","sentiment_score":0.24116149376560417},{"text":"We'll talk about the hardship side of things, the income protection more in detail, and then we'll also look at where things are up to with regards to the possibility of a TPD claim.","start":2871.835,"end":2880.36,"sentiment":"neutral","sentiment_score":0.009572227540261605},{"text":"Okay.","start":2881.1602,"end":2881.6602,"sentiment":"neutral","sentiment_score":0.11990360170602798},{"text":"Easy.","start":2882.84,"end":2883.34,"sentiment":"positive","sentiment_score":0.5986586809158325}],"sentiment":"neutral","sentiment_score":0.13611833252091432,"num_words":71,"start":2862.03,"end":2883.34},{"sentences":[{"text":"My pleasure.","start":2883.7202,"end":2884.52,"sentiment":"positive","sentiment_score":0.7455345392227173},{"text":"Thank you so much for taking my call.","start":2884.52,"end":2886.4402,"sentiment":"positive","sentiment_score":0.8179572895169258},{"text":"What have you got planned for the afternoon?","start":2886.4402,"end":2888.2202,"sentiment":"neutral","sentiment_score":0.30657945945858955},{"text":"Anything?","start":2888.28,"end":2888.78,"sentiment":"neutral","sentiment_score":0.1873766928911209},{"text":"Fine.","start":2892.36,"end":2892.615,"sentiment":"neutral","sentiment_score":0.10968851298093796}],"sentiment":"positive","sentiment_score":0.5392214138060808,"num_words":20,"start":2883.7202,"end":2892.615},{"sentences":[{"text":"Fantastic.","start":2894.935,"end":2895.435,"sentiment":"positive","sentiment_score":0.5270041823387146},{"text":"Yep.","start":2896.935,"end":2897.415,"sentiment":"neutral","sentiment_score":0.31035688519477844},{"text":"Fantastic.","start":2897.415,"end":2897.915,"sentiment":"positive","sentiment_score":0.5991950631141663},{"text":"Okay.","start":2902.615,"end":2903.115,"sentiment":"neutral","sentiment_score":0.13492313027381897},{"text":"Yeah.","start":2903.655,"end":2904.155,"sentiment":"neutral","sentiment_score":0.0019868239760398865}],"sentiment":"neutral","sentiment_score":0.31469321697950364,"num_words":5,"start":2894.935,"end":2904.155},{"sentences":[{"text":"Oh, that's great.","start":2906.855,"end":2908.555,"sentiment":"positive","sentiment_score":0.4744470715522766},{"text":"I like that.","start":2908.96,"end":2914.48,"sentiment":"neutral","sentiment_score":0.18168257176876068},{"text":"No.","start":2914.48,"end":2914.72,"sentiment":"neutral","sentiment_score":0.09006039053201675},{"text":"You enjoy that.","start":2914.72,"end":2915.9202,"sentiment":"positive","sentiment_score":0.3693286379178365},{"text":"You take your shoes off and sit down and enjoy your beers.","start":2915.9202,"end":2919.2,"sentiment":"positive","sentiment_score":0.349479374786218}],"sentiment":"positive","sentiment_score":0.33455398780378426,"num_words":22,"start":2906.855,"end":2919.2},{"sentences":[{"text":"Well deserved.","start":2919.2,"end":2919.94,"sentiment":"neutral","sentiment_score":0.31594425439834595},{"text":"My pleasure.","start":2922.2969,"end":2923.0168,"sentiment":"positive","sentiment_score":0.7763424813747406},{"text":"You have a lovely day.","start":2923.0168,"end":2924.137,"sentiment":"positive","sentiment_score":0.7994512557983399},{"text":"Thank you so much for taking my call.","start":2924.137,"end":2925.817,"sentiment":"positive","sentiment_score":0.7980755567550659},{"text":"I'll talk to you very soon.","start":2925.817,"end":2927.2769,"sentiment":"positive","sentiment_score":0.5665231049060822}],"sentiment":"positive","sentiment_score":0.6941553406093431,"num_words":23,"start":2919.2,"end":2927.2769},{"sentences":[{"text":"See you later.","start":2928.937,"end":2929.7368,"sentiment":"neutral","sentiment_score":0.3069989085197449},{"text":"Bye.","start":2929.7368,"end":2930.2368,"sentiment":"neutral","sentiment_score":-0.10325368493795396}],"sentiment":"neutral","sentiment_score":0.20443576015532017,"num_words":4,"start":2928.937,"end":2930.2368}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Good. How are you? Yeah. Yeah. Yeah. Got it for it. James Robert Payne. Fourth of September 1968. 25 McMullen Road, East Springston, New South Wales. Did they oh, I got an email from them yesterday, the day before. Actually, no. It was Monday. Well, it was would have been day before. I've got an email from TAL on Monday just wanting to know if I wanted to submit anything else. And I went through what I'd submitted, and I thought, oh, shit. I didn't send that original certificate, which put me out of work until December. So that was the initial one. So I sent it was on a Centrelink certificate from my doctor. So I I flicked that to them and said, thanks. Is there anything else? So I just added that, you know, that that has actually stopped me from seeking further work, you know, during the time I was sick. So I've I've submitted that again, and they're now reviewing that again. So they haven't actually come back and said that it's denied. But re reading in between the lines of that letter, they're not gonna pay it, I don't think. Yes. Yes. Absolutely. No. I I went in for an I went in for an appointment last week, week before, just to follow-up on a few things. And, yeah, so we did discuss the TVD. So he said, look, you are being treated at the moment, and it is a treatable ailment that you've got. He said, I I can't put my pen to paper and say that you're totally permanently incapacitated. So we said so with that said, he said, unless something else happens, you know, I hope it doesn't in the meantime. But I've I've also got a hit going out on me at the moment. Oh my god. That's that's another thing. It's quite painful, actually. So Yeah. They've put me on disability support. Alright. To be honest, I didn't think I'd get that, and and they did flick me onto it. So no. Okay. Because it was only, like, a three minute interview on the on the on a video call with the doctor for Centrelink. And I thought, this is not gonna go anywhere anyway. And long be long be hard, yeah, they've they've approved it, and they actually backdated it a a little bit. Backdated it to April, I think. So yeah. So the first thing I knew about it was like, oh, my next settling payment's only $900. I'm thinking, oh, what's happened? You know, that's the fortnight. But then it went up, and they've backdated it. So I actually got that $900. I got paid. It was actually the difference between the Centrelink JobSeeker and disability support for that period of time. And then in that same week, I got my first payment of disability support in the same week, which is four no. 1,400. Yeah. So that's that was good. I was happy with that. Oh, look. It's it's still hard, but, you know, it's it's manageable at the moment. Yeah. I've covered a few of them, but I've still got the likes of my Zip personal loan still on hold. And they've put it on hold every three months. I've just I just paid $20 a week for for three months. So it's gonna get to a point where, hey. Enough's enough. We need you to start paying and call them. As long as I can they'll work with me, I can afford to pay something back, you know, but not not the full $3.40 a month. I'm spewing about that because I applied for it before I got put off that line and and took it out, and then I got put off. Damn. That one's about $12, I think. Since well, it'd be a bit over twelve months. Be the eighth of eighth of June last year. Yeah. I I did that in December for the for the 10 k, and then I happily took 22% out of that, thank you, for tax. But yeah. But the good thing is I got that back at tax time. Otherwise, I wouldn't have got anything back. Yeah. That's what I believe. Yeah. Yep. Yeah. Okay. Yep. Uh-huh. Yep. Yeah. Yep. Mhmm. Okay. Yeah. Yes. Sorry. It's a bit of noise. Okay. Yep. Oh, so yep. No. No. I was actually thinking about that come December. I was applying for it again. Come December. Yep. Yeah. Yeah. Okay. Yep. That sounds good. Yep. Okay. Yep. Sam's group. Yeah. So yeah. He he called me back in to see him last week and said I need you to come back and discuss what I've just received from the cardiologist. I thought, oh, shit. So he wanted me the cardiologist wanted me to go on to this different pill. But it's the pill treats angina. I don't have it, but it treats angina, and it opens up your arteries, but it also lowers your blood pressure. And, anyway so he said it does come with some side effects, and we ran through all that. See, okay. I get cool. So, anyway, I I come home and bought the pills and went on them that afternoon. And what was it? The the next day in the evening, I started feeling real real off. No energy, dizzy, and just real achy. And I'm not he asked me to check my blood pressure, and it was, like, 74 over 42. He said, mate, stop taking those bloody pills. Cease now. And check some blood keep checking it. So it did go up. The next day, it went back up, but it was still low, but on the lower side of okay. So, yeah, I was saying to be all the side effects are gone. But it's been a miscommunication too when I had the stress test back to the cardiologist. Because my doctor said, oh, you couldn't breathe. I said, no. It wasn't bad at all. It kicked up. I actually hurt my hip walking into the joint. And on the treadmill, once it kicked up into the second gear, it started going, I my leg just couldn't keep up. And I said, yeah. That's it. I've had enough. I had to jump straight off that onto the scanning machine thing. So But yeah. And now this bloody hip thing at the moment, I I can't lift me leg up to put a sock on or that's a bit hard because excruciating pain in the joint itself. I think that comes from motorbike pain that I had in January last year. Something's happened. And two days after I came back from the doctor, he said, look, see how you're going. We'll get this your heart sorted out first, and then if it's still playing up, we'll get an x-ray done. And a couple of nights later, I was getting a drink out of the fridge, and I turned around to walk off and it just gave out on me. I'm just excruciating pain and I felt a click. On on this, almost went through the birdcage into the wall. But the birdcage saved me because it's a tall birdcage, you know, I grabbed it. Oh, shit. And then after that, my hip was okay. But it's back to how it was. Yeah. Yeah. Yeah. Yeah. All those. Get you. Yeah. I can walk fine. It it doesn't worry any walking fine, but if if I rotate my leg on the hip at all, you know, if I go to turn quick on that leg, that's yeah. That's when it hurts. Anyway, old age. Yeah. So I get yeah. So I have been thinking it's like, Jesus, you know, I need to pay this line back. I have been looking at at work and it's like, I googled how much I can earn before it affects the support line. That's got 200 a fortnight. So a $100 a week. So that's not even a day's work, you know. It might maybe a day's work. Yeah. Oh my god. Is it worth it? Yeah. Yes. Yeah. Well, I do that anyway. So I've I I'm actually paying $60 a month to to Zip. One for me personal loan and the other for the Zip card, you know. So I'll pay that every every month. No. It's it's it's $20 each debt. Yeah. So I'm also I'm also saving gotta put money aside for my car insurance plus telephone, Internet. That's next on my list of Target, this Internet and bloody Telstra. But I'm gonna have to spend a little money to save a bit of money. Yeah. So I'm with with Red Energy. They're pretty good. So my not last bill, the bill before, they put me on a payment plan. It's, like, $1,100. I was, Jesus, I don't even afford to pay that. So I put him on an even payment plan, so I just I pay 95 a week. So kids that live with me are all pitching together and and pay that along with along with the rent as well. Yeah. With Telstra, I've been with them for years and, like, mobile phone plans is near bloody $80 a month. And my my Internet plan is, well, it's over a $100 a month. So it's a $184 a month I'm paying for the pair of them. And the Internet just went up. I'm paying for 50 gigabytes a month, and I'm sorry. 50 gigabytes speed. But the best I can get here is 35. And so I've had it out with them and oh, we can put you on this plan, but we can only guarantee 25. I'm getting 35 now. So I'm thinking, well, that's it. I'm gonna part ways with it. I'll buy a Starlink. Everyone raves about Starlink, how quick it is. And I I can have the same I can have, what, 200 megabits, which is pretty quick for around a $100 a month. Yeah. Yep. Yeah. There's three different plans you can get. I was gonna go the middle one because, like, all the TVs and the space, the kids play the games and good. And then I was gonna flick my phone over to Audi because Audi so the same plan at Audi is $30 as against 80. And I actually get more I actually get more data. And each month, the data rolls over each month. So you save it, whereas Telstra, you don't you lose it. It just plus Audi use Telstra's old Telstra services. So it's the same service. How are you? Yes. Oh, yeah. Yep. Alright. Yep. Okay. Yeah. I just had pretty hard. That's why oh god. I was, you know, looking to seek and but there's there's not a lot around here, and there's a lot hinging on a local mine getting an extension at the moment. And if that extension doesn't go through, there's gonna be a lot of people out of work around here. There's gonna be a few businesses closed, I would say. The mine itself, it would affect 1,500 people, but then you've got your support. So outside of the mine, you've got your support industry and contractors that work for the mine. So I'm I'm thinking you're probably looking at about another three, three and a half thousand people that that's gonna affect on top of the 1,500. Yeah. It's a major mine here in in Hunter Valley, coal mine. So and then there's other there's other businesses outside of that again that is gonna hurt because people are losing their jobs and, you know, it's just a roll on effect. So I thought, well, maybe I'll just put up with it until I turn 60. And Yeah. Yep. I think I came out with about 7,000. Just just over 7 thousand. But it certainly did did help for Christmas. It's about Christmas time. Mhmm. Oh, okay. Yep. That'd be good. You said could that? Yep. Yep. Mhmm. Okay. Yep. Yeah. Yeah. Okay. Yep. I had a look last night on it on on the app. What was it? Six seventeen, I think it was. Oh, okay. Going up again. Good. Yeah. I'm happy with another catch up. I I look at it occasionally when I think about it. And it's I'm also getting transactions through from Hub on emails. Yeah. Yeah. Okay. Yeah. Okay. One question I did have. So with the insurance side of things on there, I guess we'll wait until we get the confirmation that they're not gonna pay out first. So the income protection, I won't need to have that anymore. Will So I've I've heard nothing from Centrelink about the disability support. It's there was a text message I got one Saturday morning, and then there was nothing on in my inbox, my government inbox until Tuesday, and then the letter said that we've accepted you. I thought, oh, shit. Right? And that's that's basically all it said. Nothing to to review or anything like that, that someone's trying to contact me or anything. Yeah. Now that I don't know because that was for JobSeeker when I when I was on JobSeeker. Now the first action Centrelink took was I didn't have to apply for jobs. Or, actually, I didn't have to upload any jobs. I could still apply for them, but I didn't have to upload or meet my criteria every month. Yeah. Yep. Yeah. I have actually seen that. Yeah. I've just paid all the registration for my car, and good thing is I don't have to pay the actual rego. It's just the CTP and inspection. So that that's good. Pension. Yeah. So that was good. But when I had the pink slip done, the guy who does them for me, he said, oh, she needs some lovin', mate. So why is that? And she said, oh, left hand rear axle seal's starting to show signs of a leak. Oh, god. I haven't had a look before that. He said, that's very expensive, mate. I had a look. $2,200 to to do. I thought, oh, shit. I can't afford that. I'm thinking in some depth. Cleaning her up and selling and trading her in on a smaller car, downsize. And I I don't need a big green cruiser anymore. Absolutely. Yeah. I got I filled it up the other day, and it's like like, I just wasn't thinking. And I thought, oh, Jesus. What was the fuel? Two two thirty two or something like that. Diesel. And so I'm feeling up away, looking around. Went way over my $100 mark that I was gonna stop at, and I said, oh, Jesus. I might as well show her up. So I stopped it at $200, and that didn't even feel it. Yeah. And if I was driving every day, say, I don't know, twenty minute drive every day, that fuel would be eaten up pretty quick. But, yeah, it'd be be a week's worth of fuel if that yeah. I had my ex's little VW Tiguan for here for a little while. I was doing some work. I mean, I was driving in about I think this thing doesn't use any fuel at all, and it goes alright. I was, you know, so I'm thinking about getting money. Downsize it. Okay. Mhmm. Yep. Yeah. That might be the go, I think. Yeah. Let it run its course otherwise. No. That's fine. It's look. December is not far away. Well, we'd. Oh, no. We're not halfway through all this. I don't know what bloody day it is, like, no. Yeah. Yeah. Yeah. Yeah. That's right. You know? Not wrong. Yeah. Yep. Yeah. Yeah. Absolutely. I've got got a couple of things to catch up on medically, so I'll definitely be keeping that talk going. Yeah. I I'm sort of thinking I'll make it the decision this week. I reckon seems to be dragging out a bit long now. Yeah. Yep. Like like I said before, reading between the lines in the letter I got was, yeah, I'm not eligible because I'm outside of employment. Blah blah blah. So well, we'll just let it go and see what happens. Yeah. Alright. I'm this well, I've got congestive heart failure. I've I would have had this when I was working because the cardiologist couldn't pinpoint whether it was wholly and solely the cause caused by sleep apnea or heart disease, like blocked arteries. So and I do have a couple. So on may have to go in and have a an angiogram, a different one to what I had, an invasive one where they put something up in one of your veins. And I I seem to think that you're right. My doctor said they do it through they used to do it up in a vein in your groin. And I have seen that on TV and like a proper one and, yeah, you're awake when you they're doing it, but they do it through your arm now, apparently. And there's doctors, specialists on standby. If I do see a blockage, they put a stent in there straight away. They don't muck a ring. So that could happen. So yeah. It's just the MRI angiogram wasn't conclusive. That's all. And he said they're they're hitting us the best of times. So Okeydoke. That'll be great. Not that I can think of. It's just that insurance sort of things, but that's that's fine. Yeah. I've I do have a few questions of, like, when I do get to 60 on what sort of income I can give myself out of my super and all that, but that's that's a little ways off yet. So yeah. Yeah. Yep. So if I'm so I'm still on DSP, disability support pension, in two years time when I'm 60. So I'm still getting that payment. So the payment I get out of my super, will that affect my disability support pension? Or will that drop before I if I give myself too much? Okay. Yep. Yep. Okay. Okay. Right. Yep. Okay. Fair enough. Beautiful. But that's it. Fairway doesn't wanna take any more super out of out of us. Yeah. Yeah. Yep. Yeah. That's that's alright, I think. Screwing everyone over, aren't they? Not to get political? Yeah. Well, I haven't given a shit about politics for years. You know? I've just because I'm going to work doing my thing. But now I'm home. I've got a bit of lot of time on my hands. I'm sort of watching things going on. So hang on. He's a robbing us blind pal. He's gotta go. Yeah. Exactly. Fingers crossed. Yep. Okay, Dana. No worries. I'm gonna have a beer. Actually, I got my son to grab me a car and a beer over picking my other son up from work. And we're working on his car today, and we've got all that finished pretty quickly. So gonna have a beer. I haven't had one for months and months. April, actually, was my last bid. I will be. Thanks, Dana. Thank you. Bye. 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Hello? Good. How are you? Yeah.\n\nYeah. Yeah. Got it for it. James Robert Payne. Fourth of September 1968.\n\n25 McMullen Road, East Springston, New South Wales. Did they oh, I got an email from them yesterday, the day before. Actually, no. It was Monday. Well, it was would have been day before.\n\nI've got an email from TAL on Monday just wanting to know if I wanted to submit anything else. And I went through what I'd submitted, and I thought, oh, shit. I didn't send that original certificate, which put me out of work until December. So that was the initial one. So I sent it was on a Centrelink certificate from my doctor.\n\nSo I I flicked that to them and said, thanks. Is there anything else? So I just added that, you know, that that has actually stopped me from seeking further work, you know, during the time I was sick. So I've I've submitted that again, and they're now reviewing that again. So they haven't actually come back and said that it's denied.\n\nBut re reading in between the lines of that letter, they're not gonna pay it, I don't think. Yes. Yes. Absolutely. No.\n\nI I went in for an I went in for an appointment last week, week before, just to follow-up on a few things. And, yeah, so we did discuss the TVD. So he said, look, you are being treated at the moment, and it is a treatable ailment that you've got. He said, I I can't put my pen to paper and say that you're totally permanently incapacitated. So we said so with that said, he said, unless something else happens, you know, I hope it doesn't in the meantime.\n\nBut I've I've also got a hit going out on me at the moment. Oh my god. That's that's another thing. It's quite painful, actually. So Yeah.\n\nThey've put me on disability support. Alright. To be honest, I didn't think I'd get that, and and they did flick me onto it. So no. Okay.\n\nBecause it was only, like, a three minute interview on the on the on a video call with the doctor for Centrelink. And I thought, this is not gonna go anywhere anyway. And long be long be hard, yeah, they've they've approved it, and they actually backdated it a a little bit. Backdated it to April, I think. So yeah.\n\nSo the first thing I knew about it was like, oh, my next settling payment's only $900. I'm thinking, oh, what's happened? You know, that's the fortnight. But then it went up, and they've backdated it. So I actually got that $900.\n\nI got paid. It was actually the difference between the Centrelink JobSeeker and disability support for that period of time. And then in that same week, I got my first payment of disability support in the same week, which is four no. 1,400. Yeah.\n\nSo that's that was good. I was happy with that. Oh, look. It's it's still hard, but, you know, it's it's manageable at the moment. Yeah.\n\nI've covered a few of them, but I've still got the likes of my Zip personal loan still on hold. And they've put it on hold every three months. I've just I just paid $20 a week for for three months. So it's gonna get to a point where, hey. Enough's enough.\n\nWe need you to start paying and call them. As long as I can they'll work with me, I can afford to pay something back, you know, but not not the full $3.40 a month. I'm spewing about that because I applied for it before I got put off that line and and took it out, and then I got put off. Damn. That one's about $12, I think.\n\nSince well, it'd be a bit over twelve months. Be the eighth of eighth of June last year. Yeah. I I did that in December for the for the 10 k, and then I happily took 22% out of that, thank you, for tax. But yeah.\n\nBut the good thing is I got that back at tax time. Otherwise, I wouldn't have got anything back. Yeah. That's what I believe. Yeah.\n\nYep. Yeah. Okay. Yep. Uh-huh.\n\nYep. Yeah. Yep. Mhmm. Okay.\n\nYeah. Yes. Sorry. It's a bit of noise. Okay.\n\nYep. Oh, so yep. No. No. I was actually thinking about that come December.\n\nI was applying for it again. Come December. Yep. Yeah. Yeah.\n\nOkay. Yep. That sounds good. Yep. Okay.\n\nYep. Sam's group. Yeah. So yeah. He he called me back in to see him last week and said I need you to come back and discuss what I've just received from the cardiologist.\n\nI thought, oh, shit. So he wanted me the cardiologist wanted me to go on to this different pill. But it's the pill treats angina. I don't have it, but it treats angina, and it opens up your arteries, but it also lowers your blood pressure. And, anyway so he said it does come with some side effects, and we ran through all that.\n\nSee, okay. I get cool. So, anyway, I I come home and bought the pills and went on them that afternoon. And what was it? The the next day in the evening, I started feeling real real off.\n\nNo energy, dizzy, and just real achy. And I'm not he asked me to check my blood pressure, and it was, like, 74 over 42. He said, mate, stop taking those bloody pills. Cease now. And check some blood keep checking it.\n\nSo it did go up. The next day, it went back up, but it was still low, but on the lower side of okay. So, yeah, I was saying to be all the side effects are gone. But it's been a miscommunication too when I had the stress test back to the cardiologist. Because my doctor said, oh, you couldn't breathe.\n\nI said, no. It wasn't bad at all. It kicked up. I actually hurt my hip walking into the joint. And on the treadmill, once it kicked up into the second gear, it started going, I my leg just couldn't keep up.\n\nAnd I said, yeah. That's it. I've had enough. I had to jump straight off that onto the scanning machine thing. So But yeah.\n\nAnd now this bloody hip thing at the moment, I I can't lift me leg up to put a sock on or that's a bit hard because excruciating pain in the joint itself. I think that comes from motorbike pain that I had in January last year. Something's happened. And two days after I came back from the doctor, he said, look, see how you're going. We'll get this your heart sorted out first, and then if it's still playing up, we'll get an x-ray done.\n\nAnd a couple of nights later, I was getting a drink out of the fridge, and I turned around to walk off and it just gave out on me. I'm just excruciating pain and I felt a click. On on this, almost went through the birdcage into the wall. But the birdcage saved me because it's a tall birdcage, you know, I grabbed it. Oh, shit.\n\nAnd then after that, my hip was okay. But it's back to how it was. Yeah. Yeah. Yeah.\n\nYeah. All those. Get you. Yeah. I can walk fine.\n\nIt it doesn't worry any walking fine, but if if I rotate my leg on the hip at all, you know, if I go to turn quick on that leg, that's yeah. That's when it hurts. Anyway, old age. Yeah. So I get yeah.\n\nSo I have been thinking it's like, Jesus, you know, I need to pay this line back. I have been looking at at work and it's like, I googled how much I can earn before it affects the support line. That's got 200 a fortnight. So a $100 a week. So that's not even a day's work, you know.\n\nIt might maybe a day's work. Yeah. Oh my god. Is it worth it? Yeah.\n\nYes. Yeah. Well, I do that anyway. So I've I I'm actually paying $60 a month to to Zip. One for me personal loan and the other for the Zip card, you know.\n\nSo I'll pay that every every month. No. It's it's it's $20 each debt. Yeah. So I'm also I'm also saving gotta put money aside for my car insurance plus telephone, Internet.\n\nThat's next on my list of Target, this Internet and bloody Telstra. But I'm gonna have to spend a little money to save a bit of money. Yeah. So I'm with with Red Energy. They're pretty good.\n\nSo my not last bill, the bill before, they put me on a payment plan. It's, like, $1,100. I was, Jesus, I don't even afford to pay that. So I put him on an even payment plan, so I just I pay 95 a week. So kids that live with me are all pitching together and and pay that along with along with the rent as well.\n\nYeah. With Telstra, I've been with them for years and, like, mobile phone plans is near bloody $80 a month. And my my Internet plan is, well, it's over a $100 a month. So it's a $184 a month I'm paying for the pair of them. And the Internet just went up.\n\nI'm paying for 50 gigabytes a month, and I'm sorry. 50 gigabytes speed. But the best I can get here is 35. And so I've had it out with them and oh, we can put you on this plan, but we can only guarantee 25. I'm getting 35 now.\n\nSo I'm thinking, well, that's it. I'm gonna part ways with it. I'll buy a Starlink. Everyone raves about Starlink, how quick it is. And I I can have the same I can have, what, 200 megabits, which is pretty quick for around a $100 a month.\n\nYeah. Yep. Yeah. There's three different plans you can get. I was gonna go the middle one because, like, all the TVs and the space, the kids play the games and good.\n\nAnd then I was gonna flick my phone over to Audi because Audi so the same plan at Audi is $30 as against 80. And I actually get more I actually get more data. And each month, the data rolls over each month. So you save it, whereas Telstra, you don't you lose it. It just plus Audi use Telstra's old Telstra services.\n\nSo it's the same service. How are you? Yes. Oh, yeah. Yep.\n\nAlright. Yep. Okay. Yeah. I just had pretty hard.\n\nThat's why oh god. I was, you know, looking to seek and but there's there's not a lot around here, and there's a lot hinging on a local mine getting an extension at the moment. And if that extension doesn't go through, there's gonna be a lot of people out of work around here. There's gonna be a few businesses closed, I would say. The mine itself, it would affect 1,500 people, but then you've got your support.\n\nSo outside of the mine, you've got your support industry and contractors that work for the mine. So I'm I'm thinking you're probably looking at about another three, three and a half thousand people that that's gonna affect on top of the 1,500. Yeah. It's a major mine here in in Hunter Valley, coal mine. So and then there's other there's other businesses outside of that again that is gonna hurt because people are losing their jobs and, you know, it's just a roll on effect.\n\nSo I thought, well, maybe I'll just put up with it until I turn 60. And Yeah. Yep. I think I came out with about 7,000. Just just over 7 thousand.\n\nBut it certainly did did help for Christmas. It's about Christmas time. Mhmm. Oh, okay. Yep.\n\nThat'd be good. You said could that? Yep. Yep. Mhmm.\n\nOkay. Yep. Yeah. Yeah. Okay.\n\nYep. I had a look last night on it on on the app. What was it? Six seventeen, I think it was. Oh, okay.\n\nGoing up again. Good. Yeah. I'm happy with another catch up. I I look at it occasionally when I think about it.\n\nAnd it's I'm also getting transactions through from Hub on emails. Yeah. Yeah. Okay. Yeah.\n\nOkay. One question I did have. So with the insurance side of things on there, I guess we'll wait until we get the confirmation that they're not gonna pay out first. So the income protection, I won't need to have that anymore. Will So I've I've heard nothing from Centrelink about the disability support.\n\nIt's there was a text message I got one Saturday morning, and then there was nothing on in my inbox, my government inbox until Tuesday, and then the letter said that we've accepted you. I thought, oh, shit. Right? And that's that's basically all it said. Nothing to to review or anything like that, that someone's trying to contact me or anything.\n\nYeah. Now that I don't know because that was for JobSeeker when I when I was on JobSeeker. Now the first action Centrelink took was I didn't have to apply for jobs. Or, actually, I didn't have to upload any jobs. I could still apply for them, but I didn't have to upload or meet my criteria every month.\n\nYeah. Yep. Yeah. I have actually seen that. Yeah.\n\nI've just paid all the registration for my car, and good thing is I don't have to pay the actual rego. It's just the CTP and inspection. So that that's good. Pension. Yeah.\n\nSo that was good. But when I had the pink slip done, the guy who does them for me, he said, oh, she needs some lovin', mate. So why is that? And she said, oh, left hand rear axle seal's starting to show signs of a leak. Oh, god.\n\nI haven't had a look before that. He said, that's very expensive, mate. I had a look. $2,200 to to do. I thought, oh, shit.\n\nI can't afford that. I'm thinking in some depth. Cleaning her up and selling and trading her in on a smaller car, downsize. And I I don't need a big green cruiser anymore. Absolutely.\n\nYeah. I got I filled it up the other day, and it's like like, I just wasn't thinking. And I thought, oh, Jesus. What was the fuel? Two two thirty two or something like that.\n\nDiesel. And so I'm feeling up away, looking around. Went way over my $100 mark that I was gonna stop at, and I said, oh, Jesus. I might as well show her up. So I stopped it at $200, and that didn't even feel it.\n\nYeah. And if I was driving every day, say, I don't know, twenty minute drive every day, that fuel would be eaten up pretty quick. But, yeah, it'd be be a week's worth of fuel if that yeah. I had my ex's little VW Tiguan for here for a little while. I was doing some work.\n\nI mean, I was driving in about I think this thing doesn't use any fuel at all, and it goes alright. I was, you know, so I'm thinking about getting money. Downsize it. Okay. Mhmm.\n\nYep. Yeah. That might be the go, I think. Yeah. Let it run its course otherwise.\n\nNo. That's fine. It's look. December is not far away. Well, we'd.\n\nOh, no. We're not halfway through all this. I don't know what bloody day it is, like, no. Yeah. Yeah.\n\nYeah. Yeah. That's right. You know? Not wrong.\n\nYeah. Yep. Yeah. Yeah. Absolutely.\n\nI've got got a couple of things to catch up on medically, so I'll definitely be keeping that talk going. Yeah. I I'm sort of thinking I'll make it the decision this week. I reckon seems to be dragging out a bit long now. Yeah.\n\nYep. Like like I said before, reading between the lines in the letter I got was, yeah, I'm not eligible because I'm outside of employment. Blah blah blah. So well, we'll just let it go and see what happens. Yeah.\n\nAlright. I'm this well, I've got congestive heart failure. I've I would have had this when I was working because the cardiologist couldn't pinpoint whether it was wholly and solely the cause caused by sleep apnea or heart disease, like blocked arteries. So and I do have a couple. So on may have to go in and have a an angiogram, a different one to what I had, an invasive one where they put something up in one of your veins.\n\nAnd I I seem to think that you're right. My doctor said they do it through they used to do it up in a vein in your groin. And I have seen that on TV and like a proper one and, yeah, you're awake when you they're doing it, but they do it through your arm now, apparently. And there's doctors, specialists on standby. If I do see a blockage, they put a stent in there straight away.\n\nThey don't muck a ring. So that could happen. So yeah. It's just the MRI angiogram wasn't conclusive. That's all.\n\nAnd he said they're they're hitting us the best of times. So Okeydoke. That'll be great. Not that I can think of. It's just that insurance sort of things, but that's that's fine.\n\nYeah. I've I do have a few questions of, like, when I do get to 60 on what sort of income I can give myself out of my super and all that, but that's that's a little ways off yet. So yeah. Yeah. Yep.\n\nSo if I'm so I'm still on DSP, disability support pension, in two years time when I'm 60. So I'm still getting that payment. So the payment I get out of my super, will that affect my disability support pension? Or will that drop before I if I give myself too much? Okay.\n\nYep. Yep. Okay. Okay. Right.\n\nYep. Okay. Fair enough. Beautiful. But that's it.\n\nFairway doesn't wanna take any more super out of out of us. Yeah. Yeah. Yep. Yeah.\n\nThat's that's alright, I think. Screwing everyone over, aren't they? Not to get political? Yeah. Well, I haven't given a shit about politics for years.\n\nYou know? I've just because I'm going to work doing my thing. But now I'm home. I've got a bit of lot of time on my hands. I'm sort of watching things going on.\n\nSo hang on. He's a robbing us blind pal. He's gotta go. Yeah. Exactly.\n\nFingers crossed. Yep. Okay, Dana. No worries. I'm gonna have a beer.\n\nActually, I got my son to grab me a car and a beer over picking my other son up from work. And we're working on his car today, and we've got all that finished pretty quickly. So gonna have a beer. I haven't had one for months and months. April, actually, was my last bid.\n\nI will be. Thanks, Dana. Thank you. Bye. Have a good one.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.011740529909729958},{"text":"Hello?","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.020327985286712646},{"text":"Good.","start":10.24,"end":10.559999,"sentiment":"positive","sentiment_score":0.4087618589401245},{"text":"How are you?","start":10.559999,"end":11.38,"sentiment":"neutral","sentiment_score":0.2878960172335307},{"text":"Yeah.","start":18.245,"end":18.745,"sentiment":"neutral","sentiment_score":0.2742524743080139}],"sentiment":"neutral","sentiment_score":0.225538700020739,"num_words":7,"start":0.16,"end":18.745},{"sentences":[{"text":"Yeah.","start":28.485,"end":28.725,"sentiment":"neutral","sentiment_score":0.096489280462265},{"text":"Yeah.","start":28.725,"end":28.885,"sentiment":"neutral","sentiment_score":0.1361531913280487},{"text":"Got it for it.","start":28.885,"end":29.945,"sentiment":"neutral","sentiment_score":0.28378159925341606},{"text":"James Robert Payne.","start":38.13,"end":39.35,"sentiment":"neutral","sentiment_score":0.011465258585910002},{"text":"Fourth of September 1968.","start":39.41,"end":41.589996,"sentiment":"neutral","sentiment_score":0.011286363936960697}],"sentiment":"neutral","sentiment_score":0.11133154617765775,"num_words":13,"start":28.485,"end":41.589996},{"sentences":[{"text":"25 McMullen Road, East Springston, New South Wales.","start":41.97,"end":45.829998,"sentiment":"neutral","sentiment_score":0.0264989729039371},{"text":"Did they oh, I got an email from them yesterday, the day before.","start":68.97,"end":74.67,"sentiment":"neutral","sentiment_score":-0.11554298721826993},{"text":"Actually, no.","start":75.265,"end":76.545,"sentiment":"neutral","sentiment_score":-0.13997001200914383},{"text":"It was Monday.","start":76.545,"end":77.524994,"sentiment":"neutral","sentiment_score":-0.1435286601384481},{"text":"Well, it was would have been day before.","start":78.305,"end":80.325,"sentiment":"neutral","sentiment_score":-0.13478409685194492}],"sentiment":"neutral","sentiment_score":-0.09055487734868246,"num_words":34,"start":41.97,"end":80.325},{"sentences":[{"text":"I've got an email from TAL on Monday just wanting to know if I wanted to submit anything else.","start":81.424995,"end":89.185,"sentiment":"neutral","sentiment_score":-0.12971856523501246},{"text":"And I went through what I'd submitted, and I thought, oh, shit.","start":89.185,"end":92.22,"sentiment":"neutral","sentiment_score":-0.2585446164011955},{"text":"I didn't send that original certificate, which put me out of work until December.","start":92.22,"end":97.840004,"sentiment":"negative","sentiment_score":-0.3498797331537519},{"text":"So that was the initial one.","start":100.14,"end":102.075,"sentiment":"neutral","sentiment_score":-0.039481728337705135},{"text":"So I sent it was on a Centrelink certificate from my doctor.","start":102.634995,"end":106.975,"sentiment":"neutral","sentiment_score":-0.032775659735004105}],"sentiment":"neutral","sentiment_score":-0.17612226487743476,"num_words":63,"start":81.424995,"end":106.975},{"sentences":[{"text":"So I I flicked that to them and said, thanks.","start":107.994995,"end":112.655,"sentiment":"neutral","sentiment_score":0.00671730829635635},{"text":"Is there anything else?","start":112.954994,"end":114.235,"sentiment":"neutral","sentiment_score":-0.008890054654330015},{"text":"So I just added that, you know, that that has actually stopped me from seeking further work, you know, during the time I was sick.","start":114.235,"end":124.09,"sentiment":"neutral","sentiment_score":-0.23538625001907348},{"text":"So I've I've submitted that again, and they're now reviewing that again.","start":125.99,"end":131.29,"sentiment":"neutral","sentiment_score":-0.008593805444737276},{"text":"So they haven't actually come back and said that it's denied.","start":131.375,"end":134.19499,"sentiment":"neutral","sentiment_score":-0.23846262964335355}],"sentiment":"neutral","sentiment_score":-0.13837512867006985,"num_words":62,"start":107.994995,"end":134.19499},{"sentences":[{"text":"But re reading in between the lines of that letter, they're not gonna pay it, I don't think.","start":135.215,"end":140.755,"sentiment":"neutral","sentiment_score":-0.3012133414546649},{"text":"Yes.","start":153.98999,"end":154.47,"sentiment":"neutral","sentiment_score":0.04011522978544235},{"text":"Yes.","start":154.47,"end":154.97,"sentiment":"neutral","sentiment_score":-0.1150667816400528},{"text":"Absolutely.","start":159.91501,"end":160.41501,"sentiment":"neutral","sentiment_score":-0.3045656085014343},{"text":"No.","start":171.95,"end":172.35,"sentiment":"neutral","sentiment_score":-0.1724463403224945}],"sentiment":"neutral","sentiment_score":-0.27153652940284123,"num_words":22,"start":135.215,"end":172.35},{"sentences":[{"text":"I I went in for an I went in for an appointment last week, week before, just to follow-up on a few things.","start":172.35,"end":180.75,"sentiment":"neutral","sentiment_score":-0.08044053419776585},{"text":"And, yeah, so we did discuss the TVD.","start":180.75,"end":187.045,"sentiment":"neutral","sentiment_score":-0.06534621538594365},{"text":"So he said, look, you are being treated at the moment, and it is a treatable ailment that you've got.","start":188.86499,"end":199.64,"sentiment":"neutral","sentiment_score":-0.1813941452652216},{"text":"He said, I I can't put my pen to paper and say that you're totally permanently incapacitated.","start":200.58,"end":207.08,"sentiment":"negative","sentiment_score":-0.3746578114874223},{"text":"So we said so with that said, he said, unless something else happens, you know, I hope it doesn't in the meantime.","start":208.81999,"end":216.085,"sentiment":"neutral","sentiment_score":-0.18881317600607872}],"sentiment":"neutral","sentiment_score":-0.1835984175817834,"num_words":90,"start":172.35,"end":216.085},{"sentences":[{"text":"But I've I've also got a hit going out on me at the moment.","start":217.985,"end":221.985,"sentiment":"negative","sentiment_score":-0.36450224050453733},{"text":"Oh my god.","start":221.985,"end":222.88501,"sentiment":"negative","sentiment_score":-0.3891754746437073},{"text":"That's that's another thing.","start":225.0,"end":226.51999,"sentiment":"negative","sentiment_score":-0.3846456706523895},{"text":"It's quite painful, actually.","start":226.51999,"end":229.09999,"sentiment":"negative","sentiment_score":-0.4812544658780098},{"text":"So Yeah.","start":229.15999,"end":237.785,"sentiment":"neutral","sentiment_score":-0.07637325674295425}],"sentiment":"negative","sentiment_score":-0.36618166113341294,"num_words":27,"start":217.985,"end":237.785},{"sentences":[{"text":"They've put me on disability support.","start":237.785,"end":240.765,"sentiment":"neutral","sentiment_score":-0.043912243098020554},{"text":"Alright.","start":241.625,"end":242.10501,"sentiment":"neutral","sentiment_score":0.019053807482123375},{"text":"To be honest, I didn't think I'd get that, and and they did flick me onto it.","start":242.10501,"end":246.505,"sentiment":"neutral","sentiment_score":-0.11483950211721308},{"text":"So no.","start":246.505,"end":247.38501,"sentiment":"neutral","sentiment_score":-0.10411107540130615},{"text":"Okay.","start":247.38501,"end":247.88501,"sentiment":"neutral","sentiment_score":-0.03781956061720848}],"sentiment":"neutral","sentiment_score":-0.09047158883401642,"num_words":27,"start":237.785,"end":247.88501},{"sentences":[{"text":"Because it was only, like, a three minute interview on the on the on a video call with the doctor for Centrelink.","start":248.505,"end":255.75,"sentiment":"neutral","sentiment_score":-0.024168084798888725},{"text":"And I thought, this is not gonna go anywhere anyway.","start":257.25,"end":260.15,"sentiment":"neutral","sentiment_score":-0.15366286858916284},{"text":"And long be long be hard, yeah, they've they've approved it, and they actually backdated it a a little bit.","start":260.93,"end":267.99,"sentiment":"neutral","sentiment_score":-0.0956983644515276},{"text":"Backdated it to April, I think.","start":270.085,"end":272.745,"sentiment":"neutral","sentiment_score":0.031297819378475346},{"text":"So yeah.","start":273.525,"end":275.92502,"sentiment":"neutral","sentiment_score":0.011237029451876879}],"sentiment":"neutral","sentiment_score":-0.0628672144220521,"num_words":60,"start":248.505,"end":275.92502},{"sentences":[{"text":"So the first thing I knew about it was like, oh, my next settling payment's only $900.","start":275.92502,"end":282.165,"sentiment":"neutral","sentiment_score":-0.01194571380448692},{"text":"I'm thinking, oh, what's happened?","start":282.165,"end":283.865,"sentiment":"neutral","sentiment_score":-0.025045617669820785},{"text":"You know, that's the fortnight.","start":285.1,"end":286.64,"sentiment":"neutral","sentiment_score":-0.02754106782376766},{"text":"But then it went up, and they've backdated 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no.","start":306.395,"end":316.1,"sentiment":"neutral","sentiment_score":0.05702899244021286},{"text":"1,400.","start":316.1,"end":317.16,"sentiment":"neutral","sentiment_score":-0.002268936950713396},{"text":"Yeah.","start":320.97998,"end":321.46,"sentiment":"positive","sentiment_score":0.3651791214942932}],"sentiment":"neutral","sentiment_score":0.042161341523751616,"num_words":44,"start":296.06,"end":321.46},{"sentences":[{"text":"So that's that was good.","start":321.46,"end":322.97998,"sentiment":"positive","sentiment_score":0.4858081579208374},{"text":"I was happy with that.","start":322.97998,"end":323.94,"sentiment":"positive","sentiment_score":0.518739765882492},{"text":"Oh, look.","start":323.94,"end":324.41998,"sentiment":"neutral","sentiment_score":0.009828256443142891},{"text":"It's it's still hard, but, you know, it's it's manageable at the 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enough.","start":359.105,"end":360.005,"sentiment":"neutral","sentiment_score":-0.010190861765295267}],"sentiment":"neutral","sentiment_score":-0.08637086977250874,"num_words":52,"start":340.11002,"end":360.005},{"sentences":[{"text":"We need you to start paying and call them.","start":360.625,"end":363.36,"sentiment":"neutral","sentiment_score":-0.03830613340768549},{"text":"As long as I can they'll work with me, I can afford to pay something back, you know, but not not the full $3.40 a month.","start":363.68,"end":373.62,"sentiment":"neutral","sentiment_score":-0.04117819082994874},{"text":"I'm spewing about that because I applied for it before I got put off that line and and took it out, and then I got put off.","start":375.855,"end":383.395,"sentiment":"neutral","sentiment_score":-0.11960168017281426},{"text":"Damn.","start":384.575,"end":385.075,"sentiment":"neutral","sentiment_score":-0.13356737792491913},{"text":"That one's about $12, I think.","start":390.12,"end":393.42,"sentiment":"neutral","sentiment_score":-0.015669345079610746}],"sentiment":"neutral","sentiment_score":-0.07061184022197689,"num_words":69,"start":360.625,"end":393.42},{"sentences":[{"text":"Since well, it'd be a bit over twelve months.","start":410.685,"end":415.505,"sentiment":"neutral","sentiment_score":-0.008113772297898928},{"text":"Be the eighth of eighth of June last year.","start":417.74,"end":420.24,"sentiment":"neutral","sentiment_score":0.018270456749531958},{"text":"Yeah.","start":436.685,"end":437.185,"sentiment":"neutral","sentiment_score":0.0661245733499527},{"text":"I I did that in December for the for the 10 k, and then I happily took 22% out of that, thank you, for tax.","start":437.485,"end":447.63998,"sentiment":"neutral","sentiment_score":0.18594310842454434},{"text":"But yeah.","start":453.62,"end":454.44,"sentiment":"neutral","sentiment_score":-0.09708718955516815}],"sentiment":"neutral","sentiment_score":0.1002595231503896,"num_words":46,"start":410.685,"end":454.44},{"sentences":[{"text":"But the good thing is I got that back at tax time.","start":454.5,"end":458.19998,"sentiment":"positive","sentiment_score":0.37529390181104344},{"text":"Otherwise, I wouldn't have got anything back.","start":459.835,"end":461.935,"sentiment":"neutral","sentiment_score":0.009309765882790089},{"text":"Yeah.","start":477.91998,"end":478.4,"sentiment":"neutral","sentiment_score":0.08597878366708755},{"text":"That's what I 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a bit of noise.","start":579.405,"end":580.55505,"sentiment":"neutral","sentiment_score":-0.05267210602760315},{"text":"Okay.","start":592.27997,"end":592.68,"sentiment":"neutral","sentiment_score":0.08191147446632385}],"sentiment":"neutral","sentiment_score":-0.011144130594200559,"num_words":9,"start":576.28503,"end":592.68},{"sentences":[{"text":"Yep.","start":592.68,"end":593.18,"sentiment":"neutral","sentiment_score":0.0835401639342308},{"text":"Oh, so yep.","start":595.39996,"end":597.74,"sentiment":"neutral","sentiment_score":0.09830864518880844},{"text":"No.","start":598.665,"end":598.825,"sentiment":"neutral","sentiment_score":-0.14762115478515625},{"text":"No.","start":598.825,"end":599.325,"sentiment":"neutral","sentiment_score":-0.14794212579727173},{"text":"I was actually thinking about that come 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December.","start":604.345,"end":605.08496,"sentiment":"neutral","sentiment_score":-0.010602179449051619},{"text":"Yep.","start":609.545,"end":610.045,"sentiment":"neutral","sentiment_score":0.047020405530929565},{"text":"Yeah.","start":626.47,"end":626.79,"sentiment":"neutral","sentiment_score":0.15363186597824097},{"text":"Yeah.","start":626.79,"end":627.29,"sentiment":"neutral","sentiment_score":0.2184862494468689}],"sentiment":"neutral","sentiment_score":0.01372195856476372,"num_words":11,"start":601.70496,"end":627.29},{"sentences":[{"text":"Okay.","start":643.22003,"end":643.7,"sentiment":"neutral","sentiment_score":0.19169551134109497},{"text":"Yep.","start":643.7,"end":644.02,"sentiment":"neutral","sentiment_score":0.3029153347015381},{"text":"That sounds 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cardiologist.","start":698.97,"end":708.82495,"sentiment":"neutral","sentiment_score":-0.11128891365868705}],"sentiment":"neutral","sentiment_score":-0.07659273506963954,"num_words":34,"start":661.945,"end":708.82495},{"sentences":[{"text":"I thought, oh, shit.","start":708.82495,"end":710.165,"sentiment":"neutral","sentiment_score":-0.21968773752450943},{"text":"So he wanted me the cardiologist wanted me to go on to this different pill.","start":712.225,"end":717.605,"sentiment":"neutral","sentiment_score":-0.032859830061594646},{"text":"But it's the pill treats angina.","start":718.865,"end":721.045,"sentiment":"neutral","sentiment_score":-0.017020475585013628},{"text":"I don't have it, but it treats angina, and it opens up your arteries, but it also lowers your blood pressure.","start":721.105,"end":729.26996,"sentiment":"neutral","sentiment_score":0.023328477516770363},{"text":"And, anyway so he said it does come with some side effects, and we ran through all 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off.","start":750.105,"end":756.97003,"sentiment":"negative","sentiment_score":-0.5429870027762193}],"sentiment":"neutral","sentiment_score":-0.11054963505777873,"num_words":38,"start":736.61,"end":756.97003},{"sentences":[{"text":"No energy, dizzy, and just real achy.","start":757.35004,"end":763.69,"sentiment":"negative","sentiment_score":-0.693246603012085},{"text":"And I'm not he asked me to check my blood pressure, and it was, like, 74 over 42.","start":765.03,"end":771.865,"sentiment":"neutral","sentiment_score":-0.23311604062716165},{"text":"He said, mate, stop taking those bloody pills.","start":772.805,"end":775.545,"sentiment":"neutral","sentiment_score":-0.28093183413147926},{"text":"Cease now.","start":775.925,"end":776.90497,"sentiment":"neutral","sentiment_score":-0.20985496044158936},{"text":"And check some blood keep checking it.","start":777.845,"end":780.96497,"sentiment":"neutral","sentiment_score":-0.06661192221300942}],"sentiment":"neutral","sentiment_score":-0.29005388099522816,"num_words":42,"start":757.35004,"end":780.96497},{"sentences":[{"text":"So it did go up.","start":780.96497,"end":782.25,"sentiment":"neutral","sentiment_score":-0.0351646788418293},{"text":"The next day, it went back up, but it was still low, but on the lower side of okay.","start":783.21,"end":789.63,"sentiment":"neutral","sentiment_score":-0.11580711799232583},{"text":"So, yeah, I was saying to be all the side effects are gone.","start":791.45,"end":796.41504,"sentiment":"neutral","sentiment_score":-0.22258412952606493},{"text":"But it's been a miscommunication too when I had the stress test back to the cardiologist.","start":800.395,"end":805.53503,"sentiment":"negative","sentiment_score":-0.3529108790680766},{"text":"Because my doctor said, oh, you couldn't breathe.","start":806.635,"end":809.03503,"sentiment":"neutral","sentiment_score":-0.26832320913672447}],"sentiment":"neutral","sentiment_score":-0.21414609931287218,"num_words":61,"start":780.96497,"end":809.03503},{"sentences":[{"text":"I said, no.","start":809.03503,"end":809.835,"sentiment":"neutral","sentiment_score":-0.1780434101819992},{"text":"It wasn't bad at all.","start":809.835,"end":811.79004,"sentiment":"neutral","sentiment_score":-0.28838165998458865},{"text":"It kicked up.","start":812.25,"end":813.13,"sentiment":"negative","sentiment_score":-0.36601851383845013},{"text":"I actually hurt my hip walking into the joint.","start":813.13,"end":816.19,"sentiment":"negative","sentiment_score":-0.46828987532191807},{"text":"And on the treadmill, once it kicked up into the second gear, it started going, I my leg just couldn't keep 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hip thing at the moment, I I can't lift me leg up to put a sock on or that's a bit hard because excruciating pain in the joint itself.","start":843.94,"end":854.68,"sentiment":"negative","sentiment_score":-0.4385771056016286},{"text":"I think that comes from motorbike pain that I had in January last year.","start":856.28503,"end":860.78503,"sentiment":"neutral","sentiment_score":-0.2164983440722738},{"text":"Something's happened.","start":863.325,"end":864.30505,"sentiment":"neutral","sentiment_score":-0.09247284382581711},{"text":"And two days after I came back from the doctor, he said, look, see how you're going.","start":864.68506,"end":870.81,"sentiment":"neutral","sentiment_score":0.0941929974976708},{"text":"We'll get this your heart sorted out first, and then if it's still playing up, we'll get an x-ray 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was.","start":909.86,"end":911.885,"sentiment":"neutral","sentiment_score":-0.09889742146645274},{"text":"Yeah.","start":912.105,"end":912.605,"sentiment":"neutral","sentiment_score":0.0750373974442482},{"text":"Yeah.","start":916.185,"end":916.505,"sentiment":"neutral","sentiment_score":0.11817990243434906},{"text":"Yeah.","start":916.505,"end":916.58496,"sentiment":"neutral","sentiment_score":0.08479910343885422}],"sentiment":"neutral","sentiment_score":-0.06099575488931603,"num_words":18,"start":906.26,"end":916.58496},{"sentences":[{"text":"Yeah.","start":916.58496,"end":916.665,"sentiment":"neutral","sentiment_score":0.06077231466770172},{"text":"All those.","start":916.665,"end":917.40497,"sentiment":"neutral","sentiment_score":0.06251413375139236},{"text":"Get you.","start":917.625,"end":918.445,"sentiment":"neutral","sentiment_score":0.11666390672326088},{"text":"Yeah.","start":925.31,"end":925.79,"sentiment":"neutral","sentiment_score":0.05401170253753662},{"text":"I can walk fine.","start":925.79,"end":926.83,"sentiment":"neutral","sentiment_score":0.0793935414403677}],"sentiment":"neutral","sentiment_score":0.07907142639160156,"num_words":10,"start":916.58496,"end":926.83},{"sentences":[{"text":"It it doesn't worry any walking fine, but if if I rotate my leg on the hip at all, you know, if I go to turn quick on that leg, that's yeah.","start":926.83,"end":937.885,"sentiment":"neutral","sentiment_score":-0.041041963966563344},{"text":"That's when it hurts.","start":937.885,"end":939.025,"sentiment":"negative","sentiment_score":-0.3434738367795944},{"text":"Anyway, old age.","start":941.72504,"end":943.985,"sentiment":"neutral","sentiment_score":-0.21387618283430734},{"text":"Yeah.","start":945.405,"end":945.805,"sentiment":"neutral","sentiment_score":-0.12432265281677246},{"text":"So I get yeah.","start":945.805,"end":947.885,"sentiment":"neutral","sentiment_score":-0.20079511031508446}],"sentiment":"neutral","sentiment_score":-0.09673567810519175,"num_words":44,"start":926.83,"end":947.885},{"sentences":[{"text":"So I have been thinking it's like, Jesus, you know, I need to pay this line back.","start":947.885,"end":952.93,"sentiment":"neutral","sentiment_score":-0.24682469052426956},{"text":"I have been looking at at work and it's like, I googled how much I can earn before it affects the support line.","start":953.95,"end":963.97,"sentiment":"neutral","sentiment_score":-0.19054245430490244},{"text":"That's got 200 a fortnight.","start":965.235,"end":968.13495,"sentiment":"neutral","sentiment_score":-0.13344660997390748},{"text":"So a $100 a week.","start":970.355,"end":971.795,"sentiment":"neutral","sentiment_score":-0.1436600685119629},{"text":"So that's not even a day's work, you know.","start":971.795,"end":976.935,"sentiment":"neutral","sentiment_score":-0.29924232761065167}],"sentiment":"neutral","sentiment_score":-0.2145289920144162,"num_words":59,"start":947.885,"end":976.935},{"sentences":[{"text":"It might maybe a day's work.","start":978.16,"end":979.94,"sentiment":"neutral","sentiment_score":-0.2654256721337636},{"text":"Yeah.","start":980.56,"end":981.06,"sentiment":"neutral","sentiment_score":-0.0737265944480896},{"text":"Oh my god.","start":981.84,"end":982.48,"sentiment":"neutral","sentiment_score":-0.17969326178232828},{"text":"Is it worth it?","start":982.48,"end":983.7,"sentiment":"neutral","sentiment_score":-0.13477645441889763},{"text":"Yeah.","start":990.0,"end":990.5,"sentiment":"neutral","sentiment_score":0.012604139745235445}],"sentiment":"neutral","sentiment_score":-0.18212413936853408,"num_words":15,"start":978.16,"end":990.5},{"sentences":[{"text":"Yes.","start":1009.21,"end":1009.71,"sentiment":"neutral","sentiment_score":0.16986384987831116},{"text":"Yeah.","start":1025.735,"end":1026.0549,"sentiment":"neutral","sentiment_score":0.08987131714820862},{"text":"Well, I do that anyway.","start":1026.0549,"end":1027.4349,"sentiment":"neutral","sentiment_score":0.11929732412099839},{"text":"So I've I I'm actually paying $60 a month to to Zip.","start":1027.575,"end":1032.635,"sentiment":"neutral","sentiment_score":0.08336371618012588},{"text":"One for me personal loan and the other for the Zip card, you know.","start":1032.695,"end":1036.5549,"sentiment":"neutral","sentiment_score":0.07019264969442572}],"sentiment":"neutral","sentiment_score":0.08603889325802977,"num_words":33,"start":1009.21,"end":1036.5549},{"sentences":[{"text":"So I'll pay that every every month.","start":1037.47,"end":1040.85,"sentiment":"neutral","sentiment_score":0.0905167641384261},{"text":"No.","start":1047.23,"end":1047.5499,"sentiment":"neutral","sentiment_score":-0.026289116591215137},{"text":"It's it's it's $20 each debt.","start":1047.5499,"end":1051.25,"sentiment":"neutral","sentiment_score":-0.02863993961364031},{"text":"Yeah.","start":1063.9551,"end":1064.4551,"sentiment":"neutral","sentiment_score":0.02186400815844536},{"text":"So I'm also I'm also saving gotta put money aside for my car insurance plus telephone, Internet.","start":1066.1951,"end":1078.83,"sentiment":"neutral","sentiment_score":0.19661008654271855}],"sentiment":"neutral","sentiment_score":0.11874137731501833,"num_words":32,"start":1037.47,"end":1078.83},{"sentences":[{"text":"That's next on my list of Target, this Internet and bloody Telstra.","start":1081.465,"end":1085.165,"sentiment":"neutral","sentiment_score":0.11831637223561604},{"text":"But I'm gonna have to spend a little money to save a bit of money.","start":1088.505,"end":1091.885,"sentiment":"neutral","sentiment_score":-0.1083485188583533},{"text":"Yeah.","start":1110.9451,"end":1111.425,"sentiment":"neutral","sentiment_score":0.04329359158873558},{"text":"So I'm with with Red Energy.","start":1111.425,"end":1113.285,"sentiment":"neutral","sentiment_score":0.1835422379275163},{"text":"They're pretty good.","start":1113.745,"end":1114.865,"sentiment":"positive","sentiment_score":0.452550341685613}],"sentiment":"neutral","sentiment_score":0.0620747764368315,"num_words":37,"start":1081.465,"end":1114.865},{"sentences":[{"text":"So my not last bill, the bill before, they put me on a payment plan.","start":1114.865,"end":1120.865,"sentiment":"neutral","sentiment_score":-0.07280190462867418},{"text":"It's, like, $1,100.","start":1120.865,"end":1122.305,"sentiment":"neutral","sentiment_score":-0.12367511789004008},{"text":"I was, Jesus, I don't even afford to pay that.","start":1122.305,"end":1124.77,"sentiment":"neutral","sentiment_score":-0.28699538558721543},{"text":"So I put him on an even payment plan, so I just I pay 95 a week.","start":1125.87,"end":1130.93,"sentiment":"neutral","sentiment_score":0.04758601109771168},{"text":"So kids that live with me are all pitching together and and pay that along with along with the rent as well.","start":1133.87,"end":1143.325,"sentiment":"neutral","sentiment_score":0.1478689732876691}],"sentiment":"neutral","sentiment_score":-0.0040437041489935635,"num_words":67,"start":1114.865,"end":1143.325},{"sentences":[{"text":"Yeah.","start":1152.345,"end":1152.845,"sentiment":"neutral","sentiment_score":0.023710183799266815},{"text":"With Telstra, I've been with them for years and, like, mobile phone plans is near bloody $80 a month.","start":1179.135,"end":1187.5701,"sentiment":"neutral","sentiment_score":-0.09917757101356983},{"text":"And my my Internet plan is, well, it's over a $100 a month.","start":1189.7101,"end":1195.185,"sentiment":"neutral","sentiment_score":-0.13425494787784722},{"text":"So it's a $184 a month I'm paying for the pair of them.","start":1195.425,"end":1201.265,"sentiment":"neutral","sentiment_score":-0.08197961747646332},{"text":"And the Internet just went up.","start":1201.265,"end":1203.125,"sentiment":"neutral","sentiment_score":-0.046023948738972344}],"sentiment":"neutral","sentiment_score":-0.09515109052881598,"num_words":52,"start":1152.345,"end":1203.125},{"sentences":[{"text":"I'm paying for 50 gigabytes a month, and I'm sorry.","start":1203.425,"end":1207.265,"sentiment":"neutral","sentiment_score":-0.04829453118145466},{"text":"50 gigabytes speed.","start":1207.265,"end":1210.05,"sentiment":"neutral","sentiment_score":-0.03052911472817262},{"text":"But the best I can get here is 35.","start":1211.15,"end":1214.13,"sentiment":"neutral","sentiment_score":-0.030517063207096524},{"text":"And so I've had it out with them and oh, we can put you on this plan, but we can only guarantee 25.","start":1216.51,"end":1223.89,"sentiment":"neutral","sentiment_score":-0.0035525898894538054},{"text":"I'm getting 35 now.","start":1224.0851,"end":1225.865,"sentiment":"neutral","sentiment_score":0.006493780761957169}],"sentiment":"neutral","sentiment_score":-0.01846776876066412,"num_words":49,"start":1203.425,"end":1225.865},{"sentences":[{"text":"So I'm thinking, well, that's it.","start":1227.6051,"end":1229.285,"sentiment":"neutral","sentiment_score":-0.00036648552243908245},{"text":"I'm gonna part ways with it.","start":1229.285,"end":1230.7251,"sentiment":"neutral","sentiment_score":0.013989409587035576},{"text":"I'll buy a Starlink.","start":1230.7251,"end":1231.8451,"sentiment":"neutral","sentiment_score":0.15375220403075218},{"text":"Everyone raves about Starlink, how quick it is.","start":1231.8451,"end":1234.745,"sentiment":"positive","sentiment_score":0.35992827266454697},{"text":"And I I can have the same I can have, what, 200 megabits, which is pretty quick for around a $100 a month.","start":1236.3251,"end":1252.095,"sentiment":"neutral","sentiment_score":0.0454010346337505}],"sentiment":"neutral","sentiment_score":0.09830630507240905,"num_words":47,"start":1227.6051,"end":1252.095},{"sentences":[{"text":"Yeah.","start":1256.1749,"end":1256.6749,"sentiment":"neutral","sentiment_score":0.05065620690584183},{"text":"Yep.","start":1256.735,"end":1257.235,"sentiment":"neutral","sentiment_score":0.05029429495334625},{"text":"Yeah.","start":1260.655,"end":1261.155,"sentiment":"neutral","sentiment_score":0.08418171107769012},{"text":"There's three different plans you can get.","start":1261.615,"end":1263.775,"sentiment":"neutral","sentiment_score":0.0962027795612812},{"text":"I was gonna go the middle one because, like, all the TVs and the space, the kids play the games and good.","start":1263.775,"end":1273.24,"sentiment":"positive","sentiment_score":0.47126369313760236}],"sentiment":"positive","sentiment_score":0.35082352871540934,"num_words":32,"start":1256.1749,"end":1273.24},{"sentences":[{"text":"And then I was gonna flick my phone over to Audi because Audi so the same plan at Audi is $30 as against 80.","start":1274.26,"end":1286.0149,"sentiment":"neutral","sentiment_score":0.07692496695866187},{"text":"And I actually get more I actually get more data.","start":1288.875,"end":1293.6799,"sentiment":"neutral","sentiment_score":0.28846120461821556},{"text":"And each month, the data rolls over each month.","start":1294.7,"end":1299.4199,"sentiment":"neutral","sentiment_score":0.14591566804382536},{"text":"So you save it, whereas Telstra, you don't you lose it.","start":1299.4199,"end":1303.02,"sentiment":"neutral","sentiment_score":0.09644843604076993},{"text":"It just plus Audi use Telstra's old Telstra services.","start":1303.02,"end":1311.765,"sentiment":"neutral","sentiment_score":0.007339130673143599}],"sentiment":"neutral","sentiment_score":0.11382598790621,"num_words":63,"start":1274.26,"end":1311.765},{"sentences":[{"text":"So it's the same service.","start":1312.305,"end":1315.125,"sentiment":"neutral","sentiment_score":0.07216254062950611},{"text":"How are you?","start":1352.93,"end":1353.83,"sentiment":"neutral","sentiment_score":-0.01335811677078406},{"text":"Yes.","start":1362.995,"end":1363.495,"sentiment":"neutral","sentiment_score":0.015339896082878113},{"text":"Oh, yeah.","start":1376.05,"end":1376.61,"sentiment":"neutral","sentiment_score":0.015133762732148169},{"text":"Yep.","start":1376.61,"end":1377.11,"sentiment":"neutral","sentiment_score":0.012484248727560043}],"sentiment":"neutral","sentiment_score":0.03156916859249274,"num_words":12,"start":1312.305,"end":1377.11},{"sentences":[{"text":"Alright.","start":1392.3251,"end":1392.8251,"sentiment":"neutral","sentiment_score":-0.06076749414205551},{"text":"Yep.","start":1422.975,"end":1423.215,"sentiment":"neutral","sentiment_score":0.0628894716501236},{"text":"Okay.","start":1423.215,"end":1423.715,"sentiment":"neutral","sentiment_score":0.05338386818766594},{"text":"Yeah.","start":1428.03,"end":1428.53,"sentiment":"neutral","sentiment_score":-0.0583505779504776},{"text":"I just had pretty hard.","start":1428.59,"end":1430.4299,"sentiment":"neutral","sentiment_score":-0.3295802026987076}],"sentiment":"neutral","sentiment_score":-0.18341619397203127,"num_words":9,"start":1392.3251,"end":1430.4299},{"sentences":[{"text":"That's why oh god.","start":1430.4299,"end":1431.71,"sentiment":"neutral","sentiment_score":-0.2766513489186764},{"text":"I was, you know, looking to seek and but there's there's not a lot around here, and there's a lot hinging on a local mine getting an extension at the moment.","start":1431.71,"end":1444.415,"sentiment":"neutral","sentiment_score":-0.23566222166822803},{"text":"And if that extension doesn't go through, there's gonna be a lot of people out of work around here.","start":1444.715,"end":1450.415,"sentiment":"negative","sentiment_score":-0.44624495976849604},{"text":"There's gonna be a few businesses closed, I would say.","start":1451.755,"end":1455.74,"sentiment":"neutral","sentiment_score":-0.27353032380342485},{"text":"The mine itself, it would affect 1,500 people, but then you've got your support.","start":1457.3201,"end":1465.42,"sentiment":"neutral","sentiment_score":-0.1195265246289117}],"sentiment":"neutral","sentiment_score":-0.27307003956192577,"num_words":78,"start":1430.4299,"end":1465.42},{"sentences":[{"text":"So outside of the mine, you've got your support industry and contractors that work for the mine.","start":1466.615,"end":1473.9751,"sentiment":"neutral","sentiment_score":-0.030137270360308534},{"text":"So I'm I'm thinking you're probably looking at about another three, three and a half thousand people that that's gonna affect on top of the 1,500.","start":1473.9751,"end":1484.01,"sentiment":"neutral","sentiment_score":-0.16098650158024752},{"text":"Yeah.","start":1486.23,"end":1486.55,"sentiment":"neutral","sentiment_score":-0.06039061024785042},{"text":"It's a major mine here in in Hunter Valley, coal mine.","start":1486.55,"end":1490.09,"sentiment":"neutral","sentiment_score":-0.08170183917338197},{"text":"So and then there's other there's other businesses outside of that again that is gonna hurt because people are losing their jobs and, you know, it's just a roll on effect.","start":1494.635,"end":1505.375,"sentiment":"negative","sentiment_score":-0.36044022537046866}],"sentiment":"neutral","sentiment_score":-0.19570628447501465,"num_words":86,"start":1466.615,"end":1505.375},{"sentences":[{"text":"So I thought, well, maybe I'll just put up with it until I turn 60.","start":1511.74,"end":1520.435,"sentiment":"neutral","sentiment_score":0.039343351622422536},{"text":"And Yeah.","start":1524.575,"end":1537.79,"sentiment":"neutral","sentiment_score":0.0642829667776823},{"text":"Yep.","start":1543.05,"end":1543.55,"sentiment":"neutral","sentiment_score":-0.003987891133874655},{"text":"I think I came out with about 7,000.","start":1554.575,"end":1557.075,"sentiment":"neutral","sentiment_score":0.31767046824097633},{"text":"Just just over 7 thousand.","start":1557.215,"end":1558.835,"sentiment":"neutral","sentiment_score":0.17896965146064758}],"sentiment":"neutral","sentiment_score":0.13390130064480246,"num_words":31,"start":1511.74,"end":1558.835},{"sentences":[{"text":"But it certainly did did help for Christmas.","start":1560.2301,"end":1562.7301,"sentiment":"neutral","sentiment_score":0.22227897960692644},{"text":"It's about Christmas time.","start":1562.87,"end":1565.05,"sentiment":"neutral","sentiment_score":0.060200213454663754},{"text":"Mhmm.","start":1575.295,"end":1575.795,"sentiment":"neutral","sentiment_score":0.03682417422533035},{"text":"Oh, okay.","start":1583.135,"end":1583.855,"sentiment":"neutral","sentiment_score":0.06924550235271454},{"text":"Yep.","start":1583.855,"end":1584.355,"sentiment":"neutral","sentiment_score":0.10050074756145476}],"sentiment":"neutral","sentiment_score":0.14342803857289255,"num_words":16,"start":1560.2301,"end":1584.355},{"sentences":[{"text":"That'd be good.","start":1586.655,"end":1587.455,"sentiment":"neutral","sentiment_score":0.07439175248146057},{"text":"You said could that?","start":1587.455,"end":1588.47,"sentiment":"neutral","sentiment_score":0.0744886975735426},{"text":"Yep.","start":1595.03,"end":1595.53,"sentiment":"neutral","sentiment_score":0.1305815428495407},{"text":"Yep.","start":1613.5549,"end":1614.0549,"sentiment":"neutral","sentiment_score":0.07106706500053406},{"text":"Mhmm.","start":1627.38,"end":1627.88,"sentiment":"neutral","sentiment_score":-0.0020148763433098793}],"sentiment":"neutral","sentiment_score":0.0720763779245317,"num_words":10,"start":1586.655,"end":1627.88},{"sentences":[{"text":"Okay.","start":1628.18,"end":1628.68,"sentiment":"neutral","sentiment_score":0.07454482465982437},{"text":"Yep.","start":1649.53,"end":1650.03,"sentiment":"neutral","sentiment_score":0.045930612832307816},{"text":"Yeah.","start":1665.665,"end":1666.0651,"sentiment":"neutral","sentiment_score":0.10104702413082124},{"text":"Yeah.","start":1666.0651,"end":1666.225,"sentiment":"neutral","sentiment_score":0.1231505423784256},{"text":"Okay.","start":1666.225,"end":1666.705,"sentiment":"neutral","sentiment_score":0.1496964395046234}],"sentiment":"neutral","sentiment_score":0.09887388870120048,"num_words":5,"start":1628.18,"end":1666.705},{"sentences":[{"text":"Yep.","start":1666.705,"end":1667.205,"sentiment":"neutral","sentiment_score":0.14857473969459534},{"text":"I had a look last night on it on on the app.","start":1668.545,"end":1671.925,"sentiment":"neutral","sentiment_score":0.06740774648884933},{"text":"What was it?","start":1672.625,"end":1673.585,"sentiment":"neutral","sentiment_score":0.03604777157306671},{"text":"Six seventeen, I think it was.","start":1673.585,"end":1675.605,"sentiment":"neutral","sentiment_score":0.03456286216775576},{"text":"Oh, okay.","start":1682.3201,"end":1682.9,"sentiment":"neutral","sentiment_score":0.06693601235747337}],"sentiment":"neutral","sentiment_score":0.05861917541672786,"num_words":24,"start":1666.705,"end":1682.9},{"sentences":[{"text":"Going up again.","start":1683.92,"end":1685.38,"sentiment":"neutral","sentiment_score":0.28990066051483154},{"text":"Good.","start":1685.6,"end":1686.1,"sentiment":"positive","sentiment_score":0.5943342447280884},{"text":"Yeah.","start":1702.7301,"end":1703.13,"sentiment":"neutral","sentiment_score":0.2395891398191452},{"text":"I'm happy with another catch up.","start":1703.13,"end":1705.0701,"sentiment":"positive","sentiment_score":0.5057535966237386},{"text":"I I look at it occasionally when I think about it.","start":1705.2101,"end":1709.39,"sentiment":"neutral","sentiment_score":0.13214929672804746}],"sentiment":"neutral","sentiment_score":0.28144496408375824,"num_words":22,"start":1683.92,"end":1709.39},{"sentences":[{"text":"And it's I'm also getting transactions through from Hub on emails.","start":1709.4501,"end":1716.99,"sentiment":"neutral","sentiment_score":0.12016492066058246},{"text":"Yeah.","start":1717.29,"end":1717.725,"sentiment":"neutral","sentiment_score":0.03915617614984512},{"text":"Yeah.","start":1727.085,"end":1727.585,"sentiment":"neutral","sentiment_score":0.06978470087051392},{"text":"Okay.","start":1732.58,"end":1733.08,"sentiment":"neutral","sentiment_score":0.09667647629976273},{"text":"Yeah.","start":1747.78,"end":1748.28,"sentiment":"neutral","sentiment_score":0.16845932602882385}],"sentiment":"neutral","sentiment_score":0.11305938710769017,"num_words":15,"start":1709.4501,"end":1748.28},{"sentences":[{"text":"Okay.","start":1758.475,"end":1758.975,"sentiment":"neutral","sentiment_score":0.04513922333717346},{"text":"One question I did have.","start":1759.6749,"end":1761.455,"sentiment":"neutral","sentiment_score":0.007785054668784141},{"text":"So with the insurance side of things on there, I guess we'll wait until we get the confirmation that they're not gonna pay out first.","start":1761.515,"end":1770.85,"sentiment":"neutral","sentiment_score":-0.0042937973886728285},{"text":"So the income protection, I won't need to have that anymore.","start":1771.39,"end":1774.61,"sentiment":"neutral","sentiment_score":-0.2326876236633821},{"text":"Will So I've I've heard nothing from Centrelink about the disability support.","start":1774.8301,"end":1810.185,"sentiment":"neutral","sentiment_score":-0.11023668634394805}],"sentiment":"neutral","sentiment_score":-0.07232749137889456,"num_words":54,"start":1758.475,"end":1810.185},{"sentences":[{"text":"It's there was a text message I got one Saturday morning, and then there was nothing on in my inbox, my government inbox until Tuesday, and then the letter said that we've accepted you.","start":1810.185,"end":1824.78,"sentiment":"neutral","sentiment_score":-0.09697571374914225},{"text":"I thought, oh, shit.","start":1824.78,"end":1826.16,"sentiment":"negative","sentiment_score":-0.39803924411535263},{"text":"Right?","start":1826.22,"end":1826.72,"sentiment":"neutral","sentiment_score":-0.15280070900917053},{"text":"And that's that's basically all it said.","start":1828.0599,"end":1831.2,"sentiment":"neutral","sentiment_score":-0.18070548879248755},{"text":"Nothing to to review or anything like that, that someone's trying to contact me or anything.","start":1834.38,"end":1840.2949,"sentiment":"neutral","sentiment_score":-0.2846358781680465}],"sentiment":"neutral","sentiment_score":-0.1751813616964125,"num_words":62,"start":1810.185,"end":1840.2949},{"sentences":[{"text":"Yeah.","start":1850.835,"end":1851.21,"sentiment":"neutral","sentiment_score":0.021105432882905006},{"text":"Now that I don't know because that was for JobSeeker when I when I was on JobSeeker.","start":1862.57,"end":1868.655,"sentiment":"neutral","sentiment_score":-0.09450477405506022},{"text":"Now the first action Centrelink took was I didn't have to apply for jobs.","start":1869.515,"end":1874.895,"sentiment":"neutral","sentiment_score":-0.01631378349182861},{"text":"Or, actually, I didn't have to upload any jobs.","start":1876.7151,"end":1879.675,"sentiment":"neutral","sentiment_score":0.11711544667681058},{"text":"I could still apply for them, but I didn't have to upload or meet my criteria every month.","start":1879.675,"end":1885.92,"sentiment":"neutral","sentiment_score":-0.00015658528233567873}],"sentiment":"neutral","sentiment_score":-0.01292624084626214,"num_words":59,"start":1850.835,"end":1885.92},{"sentences":[{"text":"Yeah.","start":1897.155,"end":1897.655,"sentiment":"neutral","sentiment_score":0.04985775426030159},{"text":"Yep.","start":1897.795,"end":1898.295,"sentiment":"neutral","sentiment_score":0.1199462041258812},{"text":"Yeah.","start":1920.0599,"end":1920.5399,"sentiment":"neutral","sentiment_score":0.17025431990623474},{"text":"I have actually seen 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good.","start":1954.735,"end":1956.515,"sentiment":"neutral","sentiment_score":0.3180394545197487},{"text":"Pension.","start":1958.255,"end":1958.755,"sentiment":"neutral","sentiment_score":0.05381673574447632},{"text":"Yeah.","start":1958.8949,"end":1959.3949,"sentiment":"neutral","sentiment_score":0.07694052159786224}],"sentiment":"neutral","sentiment_score":0.24857121999516632,"num_words":33,"start":1944.12,"end":1959.3949},{"sentences":[{"text":"So that was good.","start":1960.495,"end":1961.455,"sentiment":"neutral","sentiment_score":-0.11320802569389343},{"text":"But when I had the pink slip done, the guy who does them for me, he said, oh, she needs some lovin', mate.","start":1961.455,"end":1969.83,"sentiment":"neutral","sentiment_score":-0.17747414047303406},{"text":"So why is that?","start":1969.89,"end":1970.61,"sentiment":"neutral","sentiment_score":-0.174550112336874},{"text":"And she said, oh, left hand rear axle seal's starting to show signs of a leak.","start":1970.61,"end":1975.43,"sentiment":"neutral","sentiment_score":-0.23836793843656778},{"text":"Oh, god.","start":1976.29,"end":1976.77,"sentiment":"neutral","sentiment_score":-0.2665388882160187}],"sentiment":"neutral","sentiment_score":-0.1955082158044893,"num_words":49,"start":1960.495,"end":1976.77},{"sentences":[{"text":"I haven't had a look before that.","start":1976.77,"end":1978.13,"sentiment":"neutral","sentiment_score":-0.22183171127523696},{"text":"He said, that's very expensive, mate.","start":1978.13,"end":1980.105,"sentiment":"negative","sentiment_score":-0.3816039537390073},{"text":"I had a look.","start":1980.105,"end":1983.385,"sentiment":"neutral","sentiment_score":-0.19899031519889832},{"text":"$2,200 to to do.","start":1983.385,"end":1985.425,"sentiment":"neutral","sentiment_score":-0.2516956180334091},{"text":"I thought, oh, 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wrong.","start":2254.02,"end":2257.8801,"sentiment":"neutral","sentiment_score":-0.007368650287389755}],"sentiment":"neutral","sentiment_score":0.03905159095302224,"num_words":8,"start":2250.9648,"end":2257.8801},{"sentences":[{"text":"Yeah.","start":2275.6948,"end":2276.1948,"sentiment":"neutral","sentiment_score":0.05028779059648514},{"text":"Yep.","start":2276.335,"end":2276.835,"sentiment":"neutral","sentiment_score":0.04479103535413742},{"text":"Yeah.","start":2299.065,"end":2299.565,"sentiment":"neutral","sentiment_score":0.0071952203288674355},{"text":"Yeah.","start":2308.3599,"end":2308.5999,"sentiment":"neutral","sentiment_score":0.09242790192365646},{"text":"Absolutely.","start":2308.5999,"end":2309.0999,"sentiment":"positive","sentiment_score":0.35625123977661133}],"sentiment":"neutral","sentiment_score":0.11019063759595156,"num_words":5,"start":2275.6948,"end":2309.0999},{"sentences":[{"text":"I've got got a couple of things to catch up on medically, so I'll definitely be keeping that talk going.","start":2309.32,"end":2314.94,"sentiment":"neutral","sentiment_score":0.14783377163112163},{"text":"Yeah.","start":2324.935,"end":2325.2551,"sentiment":"neutral","sentiment_score":0.06281040608882904},{"text":"I I'm sort of thinking I'll make it the decision this week.","start":2325.2551,"end":2329.575,"sentiment":"neutral","sentiment_score":0.05895158741623163},{"text":"I reckon seems to be dragging out a bit long now.","start":2329.575,"end":2333.435,"sentiment":"neutral","sentiment_score":-0.22184144976464185},{"text":"Yeah.","start":2342.8699,"end":2343.27,"sentiment":"neutral","sentiment_score":0.08437143266201019}],"sentiment":"neutral","sentiment_score":0.03046711939904425,"num_words":45,"start":2309.32,"end":2343.27},{"sentences":[{"text":"Yep.","start":2343.27,"end":2343.77,"sentiment":"neutral","sentiment_score":0.1163799986243248},{"text":"Like like I said before, reading between the lines in the letter I got was, yeah, I'm not eligible because I'm 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it was wholly and solely the cause caused by sleep apnea or heart disease, like blocked arteries.","start":2393.31,"end":2416.585,"sentiment":"neutral","sentiment_score":-0.12203264394492815},{"text":"So and I do have a couple.","start":2419.02,"end":2420.86,"sentiment":"neutral","sentiment_score":0.015534752447690283},{"text":"So on may have to go in and have a an angiogram, a different one to what I had, an invasive one where they put something up in one of your veins.","start":2420.86,"end":2433.495,"sentiment":"neutral","sentiment_score":-0.022931020619580522}],"sentiment":"neutral","sentiment_score":-0.07303662385423611,"num_words":81,"start":2386.825,"end":2433.495},{"sentences":[{"text":"And I I seem to think that you're right.","start":2435.555,"end":2438.5151,"sentiment":"neutral","sentiment_score":-0.04935317010515266},{"text":"My doctor said they do it through they used to do it up in a vein in your 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myself too 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political?","start":2799.535,"end":2800.7551,"sentiment":"neutral","sentiment_score":-0.20453179255127907},{"text":"Yeah.","start":2813.16,"end":2813.66,"sentiment":"neutral","sentiment_score":0.044603072106838226},{"text":"Well, I haven't given a shit about politics for years.","start":2816.92,"end":2821.0,"sentiment":"negative","sentiment_score":-0.3949269806966186}],"sentiment":"neutral","sentiment_score":-0.27766045190393923,"num_words":25,"start":2793.695,"end":2821.0},{"sentences":[{"text":"You know?","start":2821.0,"end":2821.58,"sentiment":"neutral","sentiment_score":-0.11515743657946587},{"text":"I've just because I'm going to work doing my thing.","start":2821.765,"end":2824.645,"sentiment":"neutral","sentiment_score":-0.09964524656534195},{"text":"But now I'm home.","start":2824.645,"end":2825.705,"sentiment":"neutral","sentiment_score":-0.11407403089106083},{"text":"I've got a bit of lot of time on my hands.","start":2827.045,"end":2829.205,"sentiment":"neutral","sentiment_score":-0.16438294608484616},{"text":"I'm sort of watching things going on.","start":2829.205,"end":2831.365,"sentiment":"neutral","sentiment_score":-0.1680240056344441}],"sentiment":"neutral","sentiment_score":-0.13727776202208855,"num_words":34,"start":2821.0,"end":2831.365},{"sentences":[{"text":"So hang on.","start":2831.365,"end":2832.7449,"sentiment":"neutral","sentiment_score":-0.23038628697395325},{"text":"He's a robbing us blind pal.","start":2833.845,"end":2835.865,"sentiment":"negative","sentiment_score":-0.5499777098496755},{"text":"He's gotta go.","start":2836.4001,"end":2839.54,"sentiment":"neutral","sentiment_score":-0.18442475547393164},{"text":"Yeah.","start":2851.765,"end":2851.7998,"sentiment":"neutral","sentiment_score":0.07524804770946503},{"text":"Exactly.","start":2851.7998,"end":2851.835,"sentiment":"neutral","sentiment_score":0.19604843854904175}],"sentiment":"neutral","sentiment_score":-0.3052144928702286,"num_words":14,"start":2831.365,"end":2851.835},{"sentences":[{"text":"Fingers crossed.","start":2851.835,"end":2852.585,"sentiment":"neutral","sentiment_score":0.21401157975196838},{"text":"Yep.","start":2866.4849,"end":2866.9849,"sentiment":"neutral","sentiment_score":0.21526458859443665},{"text":"Okay, Dana.","start":2881.02,"end":2881.9202,"sentiment":"neutral","sentiment_score":0.15364141017198563},{"text":"No worries.","start":2882.405,"end":2883.065,"sentiment":"positive","sentiment_score":0.34645263850688934},{"text":"I'm gonna have a beer.","start":2889.525,"end":2890.805,"sentiment":"neutral","sentiment_score":0.22748477160930633}],"sentiment":"neutral","sentiment_score":0.2317416419585546,"num_words":12,"start":2851.835,"end":2890.805},{"sentences":[{"text":"Actually, I got my son to grab me a car and a beer over picking my other son up from work.","start":2890.805,"end":2896.585,"sentiment":"neutral","sentiment_score":0.2285234041157223},{"text":"And we're working on his car today, and we've got all that finished pretty quickly.","start":2896.86,"end":2902.3,"sentiment":"positive","sentiment_score":0.4560246040423711},{"text":"So gonna have a beer.","start":2902.3,"end":2903.9001,"sentiment":"neutral","sentiment_score":0.16250304281711578},{"text":"I haven't had one for months and months.","start":2903.9001,"end":2905.6802,"sentiment":"neutral","sentiment_score":-0.12960240617394447},{"text":"April, actually, was my last bid.","start":2910.315,"end":2912.575,"sentiment":"neutral","sentiment_score":0.1794826090335846}],"sentiment":"neutral","sentiment_score":0.22712640301747755,"num_words":55,"start":2890.805,"end":2912.575},{"sentences":[{"text":"I will be.","start":2919.435,"end":2920.4949,"sentiment":"neutral","sentiment_score":0.2850314875443776},{"text":"Thanks, Dana.","start":2920.635,"end":2921.615,"sentiment":"positive","sentiment_score":0.6899750232696533},{"text":"Thank you.","start":2927.467,"end":2928.027,"sentiment":"positive","sentiment_score":0.6550300121307373},{"text":"Bye.","start":2928.027,"end":2928.347,"sentiment":"positive","sentiment_score":0.4352714419364929},{"text":"Have a good one.","start":2928.347,"end":2929.227,"sentiment":"positive","sentiment_score":0.5881452262401581}],"sentiment":"positive","sentiment_score":0.5277464066942533,"num_words":12,"start":2919.435,"end":2929.227},{"sentences":[{"text":"Bye.","start":2929.227,"end":2929.727,"sentiment":"neutral","sentiment_score":0.23863071203231812}],"sentiment":"neutral","sentiment_score":0.23863071203231812,"num_words":1,"start":2929.227,"end":2929.727}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Hello?\n\nChannel 0: Hi, James. It's Dana from Okie Financial. How are you this afternoon?\n\nChannel 1: Good. How are you?\n\nChannel 0: I'm very well. Thank you. Thanks for asking. I had you booked in for a bit of a catch up this afternoon. Is now still a good time there for you?\n\nChannel 1: Yeah.\n\nChannel 0: Fantastic. Fantastic. And before we jump into the call, just to let you know, would you record our calls for quality and training purposes? Are you happy for us to proceed with that?\n\nChannel 1: Yeah. Yeah. Got it for it.\n\nChannel 0: Fantastic. And, also, just to do a really quick security check there for you, just to confirm your full name, your date of birth, and address I should have on file.\n\nChannel 1: James Robert Payne. Fourth of\n\nChannel 0: Yep.\n\nChannel 1: September 1968.\n\nChannel 0: Yep.\n\nChannel 1: 25 McMullen Road, East Springston, New South Wales.\n\nChannel 0: Beautiful. Thank you so much for that. The reason for the catch up, I believe Kaden booked it in. He has gone through the income protection claim with you, and, unfortunately, they did reject that. I am sorry that that came back as a result.\n\nI just wanted to sort of catch up and see moving forward how things are going and what your doctors are sort of saying with regard to the TBD claim because, I mean,\n\nChannel 1: Did\n\nChannel 0: there\n\nChannel 1: they\n\nChannel 0: is yeah. Sorry.\n\nChannel 1: oh, I got an email from them yesterday, the day before.\n\nChannel 0: Right.\n\nChannel 1: Actually, no. It was Monday. Well, it was would have been day before. I've got an email from TAL on Monday\n\nChannel 0: Yep.\n\nChannel 1: just wanting to know if I wanted to submit anything else. And I went through what I'd submitted, and I thought, oh, shit. I didn't send that original certificate, which put me out of work until December.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: And\n\nChannel 1: that\n\nChannel 0: what's\n\nChannel 1: was\n\nChannel 0: the\n\nChannel 1: the\n\nChannel 0: certificate?\n\nChannel 1: initial one. So\n\nChannel 0: Okay.\n\nChannel 1: I sent it was on a Centrelink certificate from my doctor.\n\nChannel 0: Yep. Yep.\n\nChannel 1: So I I flicked that to them and said, thanks. Is there anything else? So I just added that, you know, that that has actually stopped me from seeking further work, you know, during the time I was sick.\n\nChannel 0: Yes.\n\nChannel 1: So I've I've submitted that again, and\n\nChannel 0: Okay.\n\nChannel 1: they're now reviewing that again. So they haven't actually come back\n\nChannel 0: Okay.\n\nChannel 1: and said that it's denied.\n\nChannel 0: Oh,\n\nChannel 1: But\n\nChannel 0: okay.\n\nChannel 1: re reading in between the lines of that letter, they're not gonna pay it, I don't think.\n\nChannel 0: It looks like they had yeah. So the so the information that Cadence gave me here, it looks like they had come back. Yeah. He kind of made mention that it had said decline there, but, look, in all honesty, is all you can do is try. It's\n\nChannel 1: Yes.\n\nChannel 0: always better\n\nChannel 1: Yes.\n\nChannel 0: to have tried and come back and said, well, we don't qualify rather than to never try at all because you just\n\nChannel 1: Absolutely.\n\nChannel 0: never know. Yeah. With the the TPD side of things, Kayden may have mentioned that, your doctors are not quite ready to complete the paperwork for TPD. Yeah. Are they still pursuing treatment,\n\nChannel 1: No. I\n\nChannel 0: or what's\n\nChannel 1: I went\n\nChannel 0: the\n\nChannel 1: in for an I went in for an appointment last week, week before,\n\nChannel 0: yep. Yep.\n\nChannel 1: just to follow-up on a few things. And, yeah, so we did discuss the TVD. So he said, look, you are being treated at the moment, and it is a treatable ailment\n\nChannel 0: Mhmm.\n\nChannel 1: that you've got.\n\nChannel 0: Yes.\n\nChannel 1: He said, I I can't put my pen to paper and say that you're totally permanently incapacitated.\n\nChannel 0: Yeah.\n\nChannel 1: So we said so with that said, he said,\n\nChannel 0: Yep.\n\nChannel 1: unless something else happens, you know, I hope it doesn't in the meantime. But I've I've also\n\nChannel 0: Yep.\n\nChannel 1: got a hit going out on me at the moment. Oh my god.\n\nChannel 0: Oh, goodness\n\nChannel 1: That's that's another thing. It's\n\nChannel 0: me. Yeah.\n\nChannel 1: quite painful, actually. So\n\nChannel 0: Yeah. Oh, and but you are getting your disability pension payments at the moment from Centrelink. Is that still correct?\n\nChannel 1: Yeah. They've put me on disability support.\n\nChannel 0: Yep.\n\nChannel 1: Alright. To be honest, I didn't think I'd get that, and and they did flick me onto it. So no. Okay.\n\nChannel 0: Yep.\n\nChannel 1: Because it was only,\n\nChannel 0: Okay.\n\nChannel 1: like, a three minute interview on the on the on a video call with the doctor for Centrelink. And I thought, this is not gonna go anywhere anyway.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: And long be long be hard, yeah, they've they've approved it, and they actually backdated it a a little bit.\n\nChannel 0: Oh, good.\n\nChannel 1: Backdated it to April, I think. So yeah. So the first thing I knew about it was like, oh, my next settling payment's only $900. I'm thinking, oh, what's happened? You know, that's the fortnight.\n\nBut then it went up, and they've backdated it. So I actually\n\nChannel 0: Okay.\n\nChannel 1: got that $900. I got paid. It was actually the difference between the Centrelink JobSeeker and disability support for that period\n\nChannel 0: Yes.\n\nChannel 1: of time.\n\nChannel 0: Excellent.\n\nChannel 1: And then in that same week, I got my first payment of disability support in the same week,\n\nChannel 0: And that\n\nChannel 1: which\n\nChannel 0: would\n\nChannel 1: is\n\nChannel 0: have\n\nChannel 1: four\n\nChannel 0: been about $1,200?\n\nChannel 1: no. 1,400.\n\nChannel 0: Oh, beautiful. It's gone up a little bit. Fantastic.\n\nChannel 1: Yeah. So that's that was good. I was happy with that. Oh, look. It's it's still hard, but, you know, it's it's\n\nChannel 0: Yeah.\n\nChannel 1: manageable\n\nChannel 0: Yeah. And\n\nChannel 1: at\n\nChannel 0: that\n\nChannel 1: the\n\nChannel 0: nine\n\nChannel 1: moment.\n\nChannel 0: $100, did that kinda give you a little bit of a buffer to help cover some of those bills that were outstanding? Or because I know you had a few things coming up as well.\n\nChannel 1: Yeah. I've covered a few of them, but I've still got the likes of my Zip personal loan still on hold.\n\nChannel 0: Yep.\n\nChannel 1: And they've put it on hold every three months. I've just I just paid $20 a week for for three months. So it's gonna get to a point where, hey.\n\nChannel 0: Yep.\n\nChannel 1: Enough's enough.\n\nChannel 0: Yep.\n\nChannel 1: We\n\nChannel 0: Yeah.\n\nChannel 1: need you to start paying and call them. As long as I can they'll work with me, I can afford to pay something back, you know, but not not the full $3.40 a month.\n\nChannel 0: Not a massive amount. Yeah. No. Absolutely.\n\nChannel 1: I'm spewing\n\nChannel 0: Completely\n\nChannel 1: about that\n\nChannel 0: understandable.\n\nChannel 1: because I applied for it before I got put off that line and and took it out, and then I got put off. Damn.\n\nChannel 0: Oh, and how much how much do you owe on the loan at the moment was it pay?\n\nChannel 1: That one's about $12, I think.\n\nChannel 0: Okay. 12,000. Yeah. I'm just having a look at some options here. Because how long have you now been on Centrelink for?\n\nChannel 1: Since well, it'd be a bit over twelve months.\n\nChannel 0: Okay.\n\nChannel 1: Be the\n\nChannel 0: Because\n\nChannel 1: eighth of eighth of June last year.\n\nChannel 0: yep. Okay. Eight to twelve months. So there is another option, and it depends on sort of how you feel as well. Have you I'm just having a look at your file.\n\nHave you claimed or tried to claim hardship from your super over the last twelve months since you've been on\n\nChannel 1: Yeah. I I did that in December\n\nChannel 0: Centrelink?\n\nChannel 1: for the for the 10 k, and then I happily took 22% out of that, thank\n\nChannel 0: Okay.\n\nChannel 1: you,\n\nChannel 0: Yeah.\n\nChannel 1: for\n\nChannel 0: They\n\nChannel 1: tax.\n\nChannel 0: do, unfortunately, because you're at the 60. Yeah. It's not not fun. I wholly disagree with that, unfortunately.\n\nChannel 1: But yeah. But the good thing is I got that back at tax time.\n\nChannel 0: Yep. Yep.\n\nChannel 1: Otherwise, I wouldn't have got anything back.\n\nChannel 0: Yeah. Yeah. Just double checking sort of the rules because things have also kinda changed a little bit. But I'm pretty sure with hardship, it's one withdrawal kind of every twelve months that you're\n\nChannel 1: Yeah.\n\nChannel 0: able to\n\nChannel 1: That's\n\nChannel 0: do.\n\nChannel 1: what I\n\nChannel 0: So\n\nChannel 1: believe.\n\nChannel 0: once\n\nChannel 1: Yeah.\n\nChannel 0: you get past that twelve months, you can. Additionally, you know, looking at your age, you are September this year, you're turning 58 as well.\n\nChannel 1: Yep.\n\nChannel 0: So you are only realistically about two years away from accessing super. So as\n\nChannel 1: Yeah.\n\nChannel 0: of the age of 60, we'll be able to start drawing out a regular income for you to keep as a bit of a buffer.\n\nChannel 1: Okay. Yep.\n\nChannel 0: And to or or even just, you know, if you want to keep most of it sitting in there and draw up, you know, reg lump sums here and there from the age of 60, all of that will be\n\nChannel 1: Uh-huh.\n\nChannel 0: considered\n\nChannel 1: Yep.\n\nChannel 0: tax free. You'll be able to do that. And just let me know when and if you wanna you know, when you turn 60, I'll make sure I bring it up, and we talk a bit more about how that might look for you. When it comes to Centrelink as well, because if you are still at that time unable to work and on disability pension, I would hope in that time, if you're still not able to get back to work, we could at least consider TBD for that as well.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: If we haven't claimed TBD or even if we have, we can look at how best to structure. So when you're on Centrelink and you're under the age of 67, keeping as much money in that accumulation section, you're super as it is at the moment, shelters it against Centrelink. The\n\nChannel 1: Mhmm.\n\nChannel 0: more money we move into pension phase, that's when that becomes more accessible for Centrelink purposes. So when we\n\nChannel 1: Okay.\n\nChannel 0: get to 60, if we haven't been able to do it beforehand with TPD, we'll talk about what you need, how that looks, and I'll give you financial advice on how best to structure it so that you're not, you know, affected by Centrelink if you're still on Centrelink at that time there. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yes.\n\nChannel 0: But,\n\nChannel 1: Sorry.\n\nChannel 0: look, once\n\nChannel 1: It's\n\nChannel 0: we\n\nChannel 1: a bit\n\nChannel 0: get\n\nChannel 1: of\n\nChannel 0: past\n\nChannel 1: noise.\n\nChannel 0: you're fine. But once we get past that twelve month mark, if you did wanna look at another maybe hardship claim, let me know. We can assist you in that again if you do need some additional funds.\n\nChannel 1: Okay. Yep.\n\nChannel 0: Yeah. At\n\nChannel 1: Oh,\n\nChannel 0: this\n\nChannel 1: so\n\nChannel 0: point you're at\n\nChannel 1: yep.\n\nChannel 0: you're good? Sorry.\n\nChannel 1: No. No. I was actually thinking about that come December. I was applying for it again.\n\nChannel 0: Yeah.\n\nChannel 1: Come\n\nChannel 0: Yeah.\n\nChannel 1: December.\n\nChannel 0: Definitely. We do close down over the Christmas period. So\n\nChannel 1: Yep.\n\nChannel 0: do you want what I can do is I can make a a point to for us to touch base with you. We'll do a catch up in about the early December mark, and we can look at when your last claim was, when you're eligible, and we can start that process again to be able to get a little bit more out if you would need to. Does that sound okay?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yep. Beautiful. That way, you don't have to worry about chasing us. We'll book you in and get you sorted and have that conversation. We can start that claims claims process again with you to be able to get a little bit more out of the buffer to help you along.\n\nOkay?\n\nChannel 1: Okay. Yep. That sounds good.\n\nChannel 0: Beautiful. And the the same requirements will be the same as last time. So you'll just need to make sure that you're still\n\nChannel 1: Yep.\n\nChannel 0: receiving Centrelink benefits and that you're able to get that Q230 letter, and then we'll just get those forms. It'll all be basically the same as you did last time there. Okay.\n\nChannel 1: Okay. Yep. Sam's\n\nChannel 0: Beautiful.\n\nChannel 1: group.\n\nChannel 0: Excellent. And in the meantime, I'd probably just be wanting to make sure we check up with the doctors with regard to TPED. You do have to be totally incapacitated. So whilst they are seeking treatment, it will be hard to claim on that. But when the doctors go, right, there's really nothing else treatment wise we can do, you're realistically not gonna be able to go back to work again, then that's that's when we'll sort of flag right, TPD needs to maybe you push through at this point.\n\nSo just maybe keep having that conversation with your doctor.\n\nChannel 1: Yeah.\n\nChannel 0: It's not\n\nChannel 1: So\n\nChannel 0: fun to hear the words no, but it's well\n\nChannel 1: yeah.\n\nChannel 0: at least\n\nChannel 1: He\n\nChannel 0: worth\n\nChannel 1: he called\n\nChannel 0: having\n\nChannel 1: me\n\nChannel 0: it.\n\nChannel 1: back in to see him last week and said I need you to come back and discuss what I've just received from the cardiologist. I thought, oh, shit. So he wanted me the cardiologist wanted me to go on to this different pill.\n\nChannel 0: Yep. Yep.\n\nChannel 1: But it's the pill treats angina. I don't have it, but\n\nChannel 0: Yes.\n\nChannel 1: it treats angina, and it opens up your arteries,\n\nChannel 0: Yep.\n\nChannel 1: but it also lowers your blood pressure.\n\nChannel 0: Yeah.\n\nChannel 1: And, anyway so he said it does come with some side effects, and we ran through all that. See, okay. I get cool. So, anyway, I I come home and bought the pills and went on them that afternoon. And what was it?\n\nThe the next day in the evening, I started feeling real real off. No energy,\n\nChannel 0: Oh, yeah.\n\nChannel 1: dizzy, and just real achy.\n\nChannel 0: Yep.\n\nChannel 1: And I'm not he asked me to check my blood pressure, and it was, like,\n\nChannel 0: Mhmm.\n\nChannel 1: 74 over 42. He said, mate, stop taking those bloody pills. Cease now.\n\nChannel 0: Yeah.\n\nChannel 1: And check some blood keep checking it. So it did go up. The next day, it went back up, but it was still low, but on the lower side of okay.\n\nChannel 0: Yep.\n\nChannel 1: So, yeah, I was saying to be all the side effects are gone. But it's been a miscommunication too when I had the stress test back to the cardiologist.\n\nChannel 0: Yeah.\n\nChannel 1: Because my doctor said, oh, you couldn't breathe. I said, no. It wasn't bad at all. It kicked up. I actually hurt my hip walking into the joint.\n\nAnd on the treadmill, once it kicked up into the second gear, it started going, I my leg just couldn't keep up.\n\nChannel 0: Oh, wow.\n\nChannel 1: And I said, yeah. That's it. I've had enough. I had to jump straight off that onto the scanning machine thing. So\n\nChannel 0: Yeah. Oh,\n\nChannel 1: But\n\nChannel 0: I've gone through a lot.\n\nChannel 1: yeah. And now this bloody hip thing at the moment, I I can't lift me leg up to put a sock on or that's a bit hard because excruciating pain in the joint itself.\n\nChannel 0: Yeah.\n\nChannel 1: I think that comes from motorbike pain that I had in January last year.\n\nChannel 0: Okay. Yeah.\n\nChannel 1: Something's happened. And two days after I came back from the doctor, he said, look, see how you're going. We'll get this\n\nChannel 0: Yep.\n\nChannel 1: your heart sorted out first, and then if it's still playing up, we'll get an x-ray done.\n\nChannel 0: Yep.\n\nChannel 1: And a couple of nights later, I was getting a drink out of the fridge, and I turned\n\nChannel 0: Mhmm.\n\nChannel 1: around to walk off and it just gave out on me. I'm just\n\nChannel 0: Yeah.\n\nChannel 1: excruciating pain and I felt a click.\n\nChannel 0: Oh,\n\nChannel 1: On\n\nChannel 0: wow.\n\nChannel 1: on this, almost went through the birdcage into the wall.\n\nChannel 0: Wow.\n\nChannel 1: But the birdcage saved me because it's a tall birdcage, you know, I grabbed\n\nChannel 0: Yeah.\n\nChannel 1: it. Oh, shit. And then after that, my hip was okay. But it's back to how it was.\n\nChannel 0: Wow.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I saw her again. Wow. You take care of yourself.\n\nChannel 1: Yeah. Yeah. Yeah. All those. Get you.\n\nChannel 0: Jeez. Yeah. None of those dangerous falls. I have to keep calling you more regularly to check-in on you.\n\nChannel 1: Yeah. I can walk fine. It it doesn't worry any walking fine, but\n\nChannel 0: Yep.\n\nChannel 1: if if I rotate my leg on the hip at all, you know, if I go\n\nChannel 0: Yep.\n\nChannel 1: to turn quick on\n\nChannel 0: Yep.\n\nChannel 1: that leg, that's yeah. That's when it hurts.\n\nChannel 0: Oh, jeez. I'm so\n\nChannel 1: Anyway,\n\nChannel 0: sorry to hear that.\n\nChannel 1: old age.\n\nChannel 0: Yeah. It's\n\nChannel 1: Yeah.\n\nChannel 0: one of those\n\nChannel 1: So I\n\nChannel 0: things,\n\nChannel 1: get\n\nChannel 0: isn't\n\nChannel 1: yeah. So I have been thinking it's like, Jesus, you know, I need to pay this line\n\nChannel 0: it?\n\nChannel 1: back. I have been looking at at work and it's like, I googled how much I can earn before it affects the support line. That's got 200 a fortnight.\n\nChannel 0: Yes. Yes.\n\nChannel 1: So a $100 a week. So that's not even a day's work, you know.\n\nChannel 0: Yeah.\n\nChannel 1: It\n\nChannel 0: It's\n\nChannel 1: might\n\nChannel 0: honestly\n\nChannel 1: maybe a day's\n\nChannel 0: not\n\nChannel 1: work.\n\nChannel 0: much.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Oh my god. Is it worth it?\n\nChannel 0: It is a lot. It's also about whether there's anything that you're able to do as well.\n\nChannel 1: Yeah.\n\nChannel 0: Because realistically, to be able to be on the DSP, you've kind of got to show that you're not really able to work, you know, that you're off for the reason of disability. So they're kind of assuming if you're on DSP, then you're probably not gonna be out of work a great deal. But,\n\nChannel 1: Yes.\n\nChannel 0: I mean, depending on what your fortnightly payments look like and how that looks with your expenditure, are you able to even just put, you know, 20 or 40 or, you know, $50 a fortnight aside into a savings account to help pay that loan down?\n\nChannel 1: Yeah. Well, I do that anyway. So I've\n\nChannel 0: Yep.\n\nChannel 1: I I'm actually paying $60 a month to to\n\nChannel 0: Okay.\n\nChannel 1: Zip.\n\nChannel 0: Okay.\n\nChannel 1: One for\n\nChannel 0: Yep.\n\nChannel 1: me\n\nChannel 0: Yep.\n\nChannel 1: personal loan and the other for the Zip card, you know. So I'll pay that every every month.\n\nChannel 0: Is that $60 h to each debt, or is that sort of $60 to $22.30\n\nChannel 1: No.\n\nChannel 0: dollars\n\nChannel 1: It's\n\nChannel 0: to each?\n\nChannel 1: it's it's $20 each debt.\n\nChannel 0: Okay. So $60 over the course of the month. So by year, you're putting about $720 over the course of those loans. That's not\n\nChannel 1: Yeah.\n\nChannel 0: bad. Yeah.\n\nChannel 1: So I'm also I'm also saving gotta put money aside for my car insurance plus telephone, Internet. That's next on my list of Target, this Internet and bloody Telstra.\n\nChannel 0: Yeah.\n\nChannel 1: But I'm gonna have to spend a little money to save a bit of money.\n\nChannel 0: Yeah. Have you spoken to any of, like, the\n\nChannel 1: Yeah. So I'm with with Red Energy. They're pretty good. So my not last bill, the bill before, they put me on a payment plan. It's, like, $1,100.\n\nI was, Jesus, I don't even afford to\n\nChannel 0: That's\n\nChannel 1: pay that.\n\nChannel 0: a lot. Yeah.\n\nChannel 1: So I put him on an even payment plan, so I just I pay 95 a week.\n\nChannel 0: Yep.\n\nChannel 1: So kids that live with me are all pitching together and and pay that\n\nChannel 0: Oh, that's\n\nChannel 1: along\n\nChannel 0: nice,\n\nChannel 1: with\n\nChannel 0: isn't\n\nChannel 1: along\n\nChannel 0: it?\n\nChannel 1: with the rent as well.\n\nChannel 0: Yep. Yep. That's okay. Telstra do also have hardship policies. Everyone has to have a hardship policy to assist you at times of\n\nChannel 1: Yeah.\n\nChannel 0: need. So you can also when you get that Telstra bill or when you're due to, you know, get that, give them a call. Let them know that you're, you know, you're going through a hard time at the moment. You need a bit of assistance. From looking at things, they, offer payment plans, flexible payment plans that sort of suit your needs.\n\nSo I see temporary credit too, so I'm just trying to work out what that looks like.\n\nChannel 1: With Telstra, I've been with them for years and, like, mobile phone plans is near bloody $80 a month.\n\nChannel 0: Yeah. It's expensive,\n\nChannel 1: And my\n\nChannel 0: isn't\n\nChannel 1: my\n\nChannel 0: it?\n\nChannel 1: Internet plan is, well, it's over a $100 a month. So it's a $184 a month I'm paying for the pair of\n\nChannel 0: Yep.\n\nChannel 1: them. And the Internet just went up. I'm paying for 50 gigabytes a month, and I'm sorry. 50 gigabytes\n\nChannel 0: Yep.\n\nChannel 1: speed. But the best I can get here is 35.\n\nChannel 0: Yeah.\n\nChannel 1: And so I've had it out with them and oh, we can put you on this plan, but we can only guarantee 25. I'm getting 35 now.\n\nChannel 0: Yeah.\n\nChannel 1: So I'm thinking, well, that's it. I'm gonna part ways with it. I'll buy a Starlink. Everyone raves about Starlink, how quick it is.\n\nChannel 0: Yeah. I've heard a\n\nChannel 1: And\n\nChannel 0: lot about\n\nChannel 1: I\n\nChannel 0: that too.\n\nChannel 1: I can have the same I can have, what, 200\n\nChannel 0: Yep.\n\nChannel 1: megabits, which is pretty quick for around a $100 a month.\n\nChannel 0: Yeah. Just Google those plans. It says here $99 per month.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Cap space is 200 megabytes per second. That's pretty\n\nChannel 1: Yeah. There's three different plans you can get.\n\nChannel 0: good.\n\nChannel 1: I was gonna go\n\nChannel 0: Yep.\n\nChannel 1: the middle one because, like, all the TVs and the space, the kids play the games and good.\n\nChannel 0: Yeah. Wow.\n\nChannel 1: And then I was gonna flick my phone over to Audi because\n\nChannel 0: Yep.\n\nChannel 1: Audi so the same plan at Audi\n\nChannel 0: Yep.\n\nChannel 1: is $30 as against 80. And I actually\n\nChannel 0: Wow.\n\nChannel 1: get more I actually get more data.\n\nChannel 0: Yep.\n\nChannel 1: And each month, the data rolls over each month. So you save it, whereas Telstra, you don't you lose it. It just\n\nChannel 0: Yeah.\n\nChannel 1: plus Audi use Telstra's old Telstra services. So\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: it's the same\n\nChannel 0: Wow.\n\nChannel 1: service.\n\nChannel 0: Absolutely. Definitely. I'm just also having you look at the hardship provisions here. It's also saying, and I don't know if this will apply, you would have to call Telstra and ask them. But it is saying a temporary credit for hardship hardship customers refers primarily to the Telstra top up program, which provides up to a 180 to $200 free prepaid mobile recharges with seventy and eighty gig of data and an unlimited standard national calls for six months.\n\nSo maybe ask them about the health to top up program for the\n\nChannel 1: How\n\nChannel 0: hardship\n\nChannel 1: are you?\n\nChannel 0: cause. Just see if that is something that might apply to you because if you can get anything free from them, that might sorta help you or even at a reduced cost.\n\nChannel 1: Yes.\n\nChannel 0: But that's something that's coming up in front of me at the moment, and I'm not with Telstra. So I'm not sure how that will go. But it's worth asking the question to see if that will assist you in any way. So it's called the Telstra top up program,\n\nChannel 1: Oh, yeah. Yep.\n\nChannel 0: and it says eligibility criteria, cost of living pressures in general, financial difficulty, low income, loss of job, sudden changes in circumstances, domestic or family violence or homelessness, or aftermath of the natural disaster. So, realistically,\n\nChannel 1: Alright.\n\nChannel 0: you've got you know, you've lost your job with not being able to work at the moment. You're on a low income on DSP, and you've had some changes to your circumstances. So I would at least and general financial hardship difficulty as well. So that might be worth you asking the question when you speak to them next and see if that's something that will apply to you. It may not, but if that's something that can help or they may have something else they can sort of suggest for you to help there.\n\nMhmm.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I just had pretty hard. That's why oh god. I was, you know, looking to seek and but there's there's not a lot around here, and there's a lot hinging on a local mine getting an extension\n\nChannel 0: Yeah. Yes.\n\nChannel 1: at the moment. And if that extension doesn't go through, there's gonna be a lot of people out of work around here.\n\nChannel 0: Yeah.\n\nChannel 1: There's gonna be a few businesses closed, I would say. The mine itself, it would affect 1,500 people,\n\nChannel 0: Yeah.\n\nChannel 1: but then you've got your support. So outside of the mine, you've got your support industry\n\nChannel 0: Mhmm.\n\nChannel 1: and contractors that work for the mine. So I'm I'm thinking you're probably looking at about another three, three and a half thousand people that that's gonna affect on top of the 1,500.\n\nChannel 0: That's a lot of note.\n\nChannel 1: Yeah. It's a major mine here in in Hunter Valley, coal mine.\n\nChannel 0: Yeah. Wow.\n\nChannel 1: So and then there's other there's other businesses outside of that again that is gonna hurt because people are\n\nChannel 0: Yeah.\n\nChannel 1: losing their jobs and, you know, it's just a roll on effect.\n\nChannel 0: Yeah. Wow. Oh, heart's\n\nChannel 1: So\n\nChannel 0: lightning.\n\nChannel 1: I thought,\n\nChannel 0: We\n\nChannel 1: well,\n\nChannel 0: got a little bit.\n\nChannel 1: maybe I'll just put up with it until I turn 60. And\n\nChannel 0: No. I do I'll definitely put a a task in the calendar for us to give you a call early December, and we can talk more about the hardship provisions and see if that's something you wanna do then as well.\n\nChannel 1: Yeah.\n\nChannel 0: And we can look at maybe going to that claim again once we've had that first twelve months\n\nChannel 1: Yep.\n\nChannel 0: gone by, and that might sort of alleviate a little bit of stress and pressure for you in that time. I know $10 is not a great deal, but it's, you know, generally better than nothing. And, yeah,\n\nChannel 1: I\n\nChannel 0: we'll\n\nChannel 1: think I came out with about 7,000. Just just over 7\n\nChannel 0: yeah.\n\nChannel 1: thousand.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: But after\n\nChannel 1: it\n\nChannel 0: the\n\nChannel 1: certainly\n\nChannel 0: tax\n\nChannel 1: did did help for Christmas. It's about\n\nChannel 0: Yeah.\n\nChannel 1: Christmas time.\n\nChannel 0: You could also look at I know with those loans and things as well, look at including those into the hardship and providing\n\nChannel 1: Mhmm.\n\nChannel 0: the statements to show how much you owe to see if you can maybe draw a little bit more out to help cover those loans as well.\n\nChannel 1: Oh, okay. Yep.\n\nChannel 0: That's also an option.\n\nChannel 1: That'd\n\nChannel 0: In\n\nChannel 1: be\n\nChannel 0: between\n\nChannel 1: good.\n\nChannel 0: now\n\nChannel 1: You said could that?\n\nChannel 0: and, yeah, between now and December, I'll have a little bit of a look around at what the hardship provisions are around doing that. So\n\nChannel 1: Yep.\n\nChannel 0: when we kind of meet again and we're able to go through that, we can talk about what you might like to take, what that is. Taking money out of soup, it just it helps that alleviate the stress a little bit for you. It does, however, reduce your super a little bit. So we'll talk about what your super has been doing because you're not able to contribute at the moment.\n\nChannel 1: Yep.\n\nChannel 0: The growth around super is solely based around what the super can do growth wise. So we'll I'll make sure I'm looking at that for you. If I feel like there's, you know, a big a bit of a dip coming, we might need to maybe hold off. I'll let you\n\nChannel 1: Mhmm.\n\nChannel 0: know.\n\nChannel 1: Okay.\n\nChannel 0: But things are things are going quite nicely. I mean, it's only probably been about a month or so since we completed the the full switch took effect. But in that time, in the last one month, you've gone up. You've made about, as a dollar figure, $3,832. So it's less than a 1% increase, but it is good.\n\nChannel 1: Yep.\n\nChannel 0: And because we have reduced that risk level for you as well, it does also mean that, you know, the fluctuation shouldn't feel as drastic. You're not taking on too much risk in market, but I do look at that every month or so to see what is happening to make sure\n\nChannel 1: Yeah.\n\nChannel 0: I can give\n\nChannel 1: Yeah. Okay.\n\nChannel 0: you catch ups\n\nChannel 1: Yep.\n\nChannel 0: when you need them as well.\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: had a look last night on it on on the app. What was it? Six seventeen, I think it was.\n\nChannel 0: Yep. So balance today is at 621,800\n\nChannel 1: Oh, okay.\n\nChannel 0: and 10. Yep.\n\nChannel 1: Going up again.\n\nChannel 0: It's doing\n\nChannel 1: Good.\n\nChannel 0: well at the moment. Yeah. The markets have done quite well at the moment, so we'll just sort of keep watching things. Did you want me to maybe send reports or give you updates on balances and things like that on more of a regular basis, or are you happy with just another catch up in December? What what would you like to see?\n\nChannel 1: Yeah. I'm happy with another catch up. I\n\nChannel 0: Yep.\n\nChannel 1: I look\n\nChannel 0: Yeah.\n\nChannel 1: at it occasionally when I think about it. And it's I'm also getting transactions through from Hub\n\nChannel 0: Yes. That's sort\n\nChannel 1: on\n\nChannel 0: of\n\nChannel 1: emails.\n\nChannel 0: everything in the\n\nChannel 1: Yeah.\n\nChannel 0: back end happening. Yeah. Yeah. Yep. No.\n\nThat's all good. Are you comfortable sort of seeing those? They do send them out to everyone, but it sort of shows with the\n\nChannel 1: Yeah.\n\nChannel 0: portfolio that we've allocated whenever, you know, income is produced from the portfolio.\n\nChannel 1: Okay.\n\nChannel 0: They do run cash transactions every month. And the idea of that is that when they do those processes that you see where funds are being invested or where we've, you know, had to maybe buy or sell something to rebalance a little bit for you. So\n\nChannel 1: Yeah.\n\nChannel 0: it is just showing you that transactions are occurring in the back end that, you know, investments are being bought as cash is reproduced out of the portfolio and reinvested back for you as well.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: One\n\nChannel 0: Yeah.\n\nChannel 1: question\n\nChannel 0: Yeah.\n\nChannel 1: I did have. So\n\nChannel 0: Sure.\n\nChannel 1: with the insurance side of things\n\nChannel 0: Yep.\n\nChannel 1: on there, I guess we'll wait until we get the confirmation that they're not gonna pay out first.\n\nChannel 0: Mhmm.\n\nChannel 1: So the income protection, I won't need to have that anymore. Will\n\nChannel 0: Realistically, if you're not gonna be able to go back to work again, paying for the income protection is pointless. It could be worthwhile keeping if you are planning to go back to work again. I'm just gonna double check with a hub24's PDF because I can tell you when that also expires. I'm pretty sure it's around\n\nChannel 1: So\n\nChannel 0: about age 60\n\nChannel 1: I've I've heard\n\nChannel 0: five.\n\nChannel 1: nothing from Centrelink about the disability support. It's there was a text message I got one Saturday morning,\n\nChannel 0: Yeah.\n\nChannel 1: and then there was nothing on in my inbox, my government inbox\n\nChannel 0: Yeah.\n\nChannel 1: until Tuesday, and then the letter said that we've accepted you. I thought, oh, shit.\n\nChannel 0: Wow.\n\nChannel 1: Right?\n\nChannel 0: That's unlike\n\nChannel 1: And\n\nChannel 0: them.\n\nChannel 1: that's that's basically all it said.\n\nChannel 0: Yeah. Wow.\n\nChannel 1: Nothing to to review or anything like that, that someone's trying to contact me or anything.\n\nChannel 0: Yeah. Wow. They do settling do review things, not on a regular basis, but every so they\n\nChannel 1: Yeah.\n\nChannel 0: do. So I do know you have you've got an exemption on looking for work until December still, or is that null and void at the moment?\n\nChannel 1: Now that I don't know because that was for JobSeeker\n\nChannel 0: Yeah.\n\nChannel 1: when\n\nChannel 0: And\n\nChannel 1: I when\n\nChannel 0: Visibility\n\nChannel 1: I was on\n\nChannel 0: is\n\nChannel 1: JobSeeker.\n\nChannel 0: different.\n\nChannel 1: Now\n\nChannel 0: Yeah.\n\nChannel 1: the first action Centrelink took was I didn't have to apply for jobs.\n\nChannel 0: Yes.\n\nChannel 1: Or, actually,\n\nChannel 0: Perfect.\n\nChannel 1: I didn't have to upload any jobs. I could still\n\nChannel 0: Okay.\n\nChannel 1: apply for them, but I didn't\n\nChannel 0: Yeah.\n\nChannel 1: have to upload or meet my criteria every month.\n\nChannel 0: Yep. That's alright. So you should you should be okay. They do go back and periodically review things. They may ask for\n\nChannel 1: Yeah.\n\nChannel 0: bank statements\n\nChannel 1: Yep.\n\nChannel 0: every so often. The good thing about Centrelink as well is that they do review the amount that is paid out on twice a year, so the March 20 and September 20. Centrelink also review the amount. So around about September and March, you can also see an increase if they decide to increase the pension payments as well. So\n\nChannel 1: Yeah.\n\nChannel 0: there\n\nChannel 1: I have\n\nChannel 0: is a\n\nChannel 1: actually\n\nChannel 0: chance of that\n\nChannel 1: seen\n\nChannel 0: increasing.\n\nChannel 1: that. Yeah.\n\nChannel 0: Yeah. So that'd be good. Hopefully, it does increase. Just having a look at the income protection policy as to see when it's meant to expire.\n\nChannel 1: I've just paid all the registration for my car, and good thing is I don't have to pay the actual rego. It's just the CTP and\n\nChannel 0: Yep.\n\nChannel 1: inspection. So that that's\n\nChannel 0: I speak\n\nChannel 1: good.\n\nChannel 0: to the car yeah. Centrelink\n\nChannel 1: Pension.\n\nChannel 0: card.\n\nChannel 1: Yeah.\n\nChannel 0: Yep. It's\n\nChannel 1: So\n\nChannel 0: nice,\n\nChannel 1: that was\n\nChannel 0: isn't\n\nChannel 1: good.\n\nChannel 0: it?\n\nChannel 1: But when I had the pink slip done, the guy who does them for me, he said, oh, she needs some lovin', mate. So why is that? And she said, oh, left hand rear axle seal's starting to show signs of a leak. Oh, god. I haven't had a look before that.\n\nHe said, that's very expensive, mate. I had a look. $2,200 to to do. I thought, oh, shit. I can't afford that.\n\nChannel 0: Oh, yeah.\n\nChannel 1: I'm thinking in some depth. Cleaning her up and selling and trading her in on a smaller car, downsize.\n\nChannel 0: Yeah.\n\nChannel 1: And I I don't need a big green cruiser anymore.\n\nChannel 0: Yeah. Something small, a bit more fuel efficient, cheaper to run.\n\nChannel 1: Absolutely.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Absolutely.\n\nChannel 1: I got I filled it up the other day, and it's like like, I just wasn't thinking. And I thought, oh, Jesus. What was the fuel? Two two thirty two or something like that. Diesel.\n\nChannel 0: No. Jeez.\n\nChannel 1: And\n\nChannel 0: Yeah.\n\nChannel 1: so I'm feeling up away, looking around. Went way over my $100 mark that I was gonna stop at, and I said, oh, Jesus. I might as well show her up. So I stopped it at $200, and that didn't even feel it.\n\nChannel 0: Oh, wow.\n\nChannel 1: Yeah. And if I was driving every day, say, I don't know, twenty minute drive every day, that fuel would be eaten up pretty quick.\n\nChannel 0: Oh, absolutely.\n\nChannel 1: But, yeah, it'd be be\n\nChannel 0: Fuel excise\n\nChannel 1: a week's worth of fuel if that\n\nChannel 0: Yeah. Absolutely. And with the fuel excise coming off as well, that means the fuel prices will go up, which you will only add to it.\n\nChannel 1: yeah. I had my ex's little VW Tiguan for here for a little while. I was doing\n\nChannel 0: Yep.\n\nChannel 1: some work. I mean, I was driving in about I think this thing doesn't use any fuel at all,\n\nChannel 0: Yep.\n\nChannel 1: and it\n\nChannel 0: Pretty\n\nChannel 1: goes\n\nChannel 0: good.\n\nChannel 1: alright.\n\nChannel 0: Yeah.\n\nChannel 1: I was,\n\nChannel 0: Wow.\n\nChannel 1: you know, so I'm thinking about getting money.\n\nChannel 0: Yeah. Wow.\n\nChannel 1: Downsize it.\n\nChannel 0: Not really telling me how and when this is supposed to last until insurance details. Here we go. Protection Yeah. So normally with income protection, it's saying, at the moment, estimated expiry is '65. So you can hold your income protection that long currently.\n\nChannel 1: Okay.\n\nChannel 0: But, also, generally, when you sort of got to turn 60, if you're not working or don't need income protection anymore, we can sort of cancel around 60 because you're not, you know, gonna claim what you can access super. If you are thinking that you're probably not really wanting that anymore. In the meantime, I'll go back to Hub and just find out ready for our next call if you like. I'll go back and just find out if we canceled income protection, what might that look like premium wise or, you\n\nChannel 1: Mhmm.\n\nChannel 0: know, what that might look like for you. Because realistically, yeah, if you when we touch base in December, if you decide you're probably not gonna go back to work again, you are getting closer to, you know, 60, you don't feel like you need that again, then we could always look at canceling it if that's your preference. I can do it under advice, or you can just give us a direction to do so.\n\nChannel 1: Yep.\n\nChannel 0: But I'll see if I can find out what the premium might be ready for our catch up in December so you can sort of see what that premium expectation\n\nChannel 1: Yeah.\n\nChannel 0: might\n\nChannel 1: That\n\nChannel 0: look\n\nChannel 1: might\n\nChannel 0: like\n\nChannel 1: be the\n\nChannel 0: as\n\nChannel 1: go,\n\nChannel 0: well.\n\nChannel 1: I think. Yeah.\n\nChannel 0: Yep. Perfect. Beautiful. Yeah. No.\n\nThat's\n\nChannel 1: Let it run its course otherwise.\n\nChannel 0: Beautiful. Yeah. No. That's okay. Not a problem at all.\n\nI'll find it out ready for our catch up in December. Did you want a bit more of a catch up prior to December, or do you feel that's comfortable for you?\n\nChannel 1: No. That's fine. It's look.\n\nChannel 0: That's\n\nChannel 1: December\n\nChannel 0: okay.\n\nChannel 1: is not far away.\n\nChannel 0: It's really not. It's crazy to think we're already in August.\n\nChannel 1: Well, we'd. Oh, no. We're not halfway through all this. I don't know what bloody day it is, like, no.\n\nChannel 0: It still still the first week. We're in the August 5, but that\n\nChannel 1: Yeah.\n\nChannel 0: will fly by in no time.\n\nChannel 1: Yeah. Yeah. Yeah. That's right. You know?\n\nNot\n\nChannel 0: Yeah. That that's all good. So we'll sort of think\n\nChannel 1: wrong.\n\nChannel 0: about moving forward. We'll keep you super going as it is. I'll keep checking on things. We'll do a catch up in early December. We'll talk about when you're able to do a hardship claim again.\n\nWe'll assess how Centrelink's going for you. We'll look at whether we cancel the income protection or whether you hold that a bit longer and what your doctors are sort of saying.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: CBD side of things. You know? Am I does it look like I'm going back to work? How's my treatment options going? And things like that.\n\nThey're not great conversations to have, but it's important to have those to sort of assess where you're up to. And then if at any point between now and December, your doctors go, yeah. No. We're gonna take BD. It's we're happy\n\nChannel 1: Yeah.\n\nChannel 0: to fill the forms out, then you can let me know, and we can always come back and do an extra catch up in between and and look at setting that claim up for you as well. Okay?\n\nChannel 1: Yeah. Absolutely. I've got got a couple of things to catch up on medically, so I'll definitely\n\nChannel 0: Yep.\n\nChannel 1: be keeping that talk going.\n\nChannel 0: Excellent. And and we'll see what Cal come back with with regard to the income protection side of things as well with that new information you've also provided them.\n\nChannel 1: Yeah. I I'm sort of thinking I'll make it the decision this week. I reckon\n\nChannel 0: Yeah.\n\nChannel 1: seems to be dragging\n\nChannel 0: Be pretty\n\nChannel 1: out a bit long now.\n\nChannel 0: Yeah. They they surely can make the decision fairly soon. They should have an idea of whether or not you're eligible, whether or not they're gonna pay the claim or not. So,\n\nChannel 1: Yeah. Yep.\n\nChannel 0: hopefully, it does. I'll Chase update and get him to maybe follow-up with them and go, hey. What's going on? How's it all tracking\n\nChannel 1: Like like\n\nChannel 0: to see if\n\nChannel 1: I\n\nChannel 0: we can\n\nChannel 1: said\n\nChannel 0: get something?\n\nChannel 1: before, reading between the lines in the letter I got\n\nChannel 0: Yeah.\n\nChannel 1: was, yeah, I'm not eligible because I'm outside of employment. Blah\n\nChannel 0: Yep.\n\nChannel 1: blah blah. So\n\nChannel 0: Yep.\n\nChannel 1: well, we'll just let\n\nChannel 0: Yeah.\n\nChannel 1: it go and see\n\nChannel 0: Yeah.\n\nChannel 1: what happens.\n\nChannel 0: I think the main sort of reason we were hoping that you might be eligible might be if you had any symptoms or anything whilst you were still employed that might have meant that then you were eligible for, but it looks like the doctors are sort of concerned everything kinda came to a head after you're after you finished working. So it that's\n\nChannel 1: Yeah.\n\nChannel 0: where it sort of looks like it's tracking on this end, but we'll\n\nChannel 1: Alright.\n\nChannel 0: see what they\n\nChannel 1: I'm\n\nChannel 0: come back with.\n\nChannel 1: this well, I've got congestive heart failure. I've I would have had this when I was working\n\nChannel 0: Yeah.\n\nChannel 1: because the cardiologist couldn't pinpoint whether it was wholly and solely the cause caused by sleep apnea\n\nChannel 0: Yep.\n\nChannel 1: or heart disease, like blocked arteries.\n\nChannel 0: Right.\n\nChannel 1: So and I do have a couple. So on may have to go in and have a an angiogram, a different one to what I had, an invasive one where they put something up in one of your veins.\n\nChannel 0: Oh, wow.\n\nChannel 1: And I I seem to think that you're right. My doctor said they do it through they used to do it up in a vein in your groin.\n\nChannel 0: Yep.\n\nChannel 1: And I have seen that on TV and like a proper one and, yeah, you're awake when you they're doing it, but they do it through your arm now, apparently.\n\nChannel 0: Yeah. Wow.\n\nChannel 1: And there's doctors, specialists on standby. If I do see a blockage, they put a stent in there straight away. They don't muck a ring.\n\nChannel 0: Yep. Wow.\n\nChannel 1: So that could happen. So yeah. It's just the MRI angiogram wasn't conclusive. That's all. And he said they're they're hitting us the best of times.\n\nChannel 0: Yeah. Absolutely. Yeah. Well, hopefully, everything goes well there, and keep us updated. And, yeah, we'll see.\n\nWe'll definitely do a catch up\n\nChannel 1: So\n\nChannel 0: and see how things are going. In the meantime, if there's anything that I flagged that we need to maybe do with Super, I'll make sure I touch base with you if need be. Okay.\n\nChannel 1: Okeydoke. That'll be great.\n\nChannel 0: Easy. No worries. Is there anything else you think we may have missed or any other questions you have for me at the moment that you might wanna touch base on? Or\n\nChannel 1: Not that I can think of.\n\nChannel 0: Nope.\n\nChannel 1: It's just that insurance sort of things,\n\nChannel 0: Yep.\n\nChannel 1: but that's\n\nChannel 0: Yep.\n\nChannel 1: that's fine.\n\nChannel 0: Absolutely. We'll see what they come back with, and then we can touch base and see whether you wanna keep or cancel. In the meantime, we'll go back to have them. We'll find out with that policy how do we cancel it, what we need to do, and see if we can get a bit of an updated quote ready for December to show what that might look like premium\n\nChannel 1: Yeah.\n\nChannel 0: wise.\n\nChannel 1: I've I do have a few questions of, like, when I do get to 60 on what sort of income I can give myself out of my super and all that, but that's that's a little ways off yet. So\n\nChannel 0: That's alright. I can answer those for you now because, realistically, you're you're not working. So at 60, you can access all of your super wholly tax free.\n\nChannel 1: yeah.\n\nChannel 0: You'll if you're not working, technically, you're fully retired. So from 60, we can draw out whatever you need. So what I'd sort of like to do to kind of work out what to draw down as well as to keep your super working as hard as possible is look at what your expenditure is, how much you need to live on on a weekly or fortnightly basis, subtract what you're able to receive from Centrelink, and then draw the difference out of super. That way, you're not drawing too much. You still have most of the money invested, and you can draw down a regular income.\n\nAnd\n\nChannel 1: Yeah.\n\nChannel 0: we can just\n\nChannel 1: Yep.\n\nChannel 0: sort of small that into a pension phase and draw that out of there and then keep the rest of it in this super side sheltered away from Centrelink assessment if we need to. So\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: if I'm so I'm still on DSP, disability support pension,\n\nChannel 0: Yep.\n\nChannel 1: in two years time when I'm 60.\n\nChannel 0: Yep.\n\nChannel 1: So I'm still getting that payment.\n\nChannel 0: Yep.\n\nChannel 1: So the payment I get out of my super, will that affect my disability support pension? Or\n\nChannel 0: Yep.\n\nChannel 1: will that\n\nChannel 0: No.\n\nChannel 1: drop before I if I give myself too much?\n\nChannel 0: No. So it's not about the amount that you're drawing out of super. It's more about your total super balance. So\n\nChannel 1: Okay.\n\nChannel 0: they have\n\nChannel 1: Yep.\n\nChannel 0: two tests. One's the asset test and the other's the income test. They always\n\nChannel 1: Yep.\n\nChannel 0: assess you under both of those tests. Your superannuation when you're under age 65 sorry. 60 seven. When you're under age 67, your superannuation in the accumulation phase, that's where you're building your super up. That's where your super sits until you hit retirement.\n\nChannel 1: Okay.\n\nChannel 0: Keeping super in that accumulation area when you're under the age of 67 shelters that. They don't assess that money. When you're under age 67, if you move anything into a pension phase, the money moved into pension phase is assessable. So we would just wanna keep the money in pension phase lower than the the limits, and they assess super in two ways. They assess the total super balance, but they also assess it at a deemed rate.\n\nSo they're essentially, they're deeming the amount you could receive from your superannuation, not the actual amount you're receiving out of it. There's a whole\n\nChannel 1: Okay.\n\nChannel 0: big math equation that they do, and I can happily do that to help you out. But, yeah, you you don't have to. What you actually draw out is not effective. It's just about your total super balance and how that super balance is assessed by Centrelink is what's gonna affect your DSP. But I can there's\n\nChannel 1: Right.\n\nChannel 0: limits that we can try to keep you under as well. So\n\nChannel 1: Yep. Okay. Fair enough.\n\nChannel 0: yeah. Perfect. Try\n\nChannel 1: Beautiful.\n\nChannel 0: not to make it overcomplicated.\n\nChannel 1: But that's it. Fairway doesn't wanna take any more super out of out of us.\n\nChannel 0: You know what? I keep hearing that around, and I heard the comments he made about that. But, theoretically, when you think about super is under the SIS Act. Super has a a per a purpose to provide for the retirement of the member. It's got a sole purpose test, and the\n\nChannel 1: Yeah.\n\nChannel 0: government technically can't just come and take your super. As much as they come up with these great ideas, they actually can't just do that. It doesn't meet the legislative requirements, so they would have to go back and change legislation to do so. And that would be, in my opinion, very hard to get through. But, yeah, it's at the moment, they just can't access your super.\n\nChannel 1: Yeah.\n\nChannel 0: Your super is it's your retirement. It's part of your income that has been invested and held for the purpose of providing you with a retirement income stream when you retire or made a condition of release. So,\n\nChannel 1: Yep.\n\nChannel 0: yeah, I have heard his comments, and I thought, yeah, of course, you've touched everything else. Why would you not wanna try and take super too?\n\nChannel 1: Yeah.\n\nChannel 0: But\n\nChannel 1: That's\n\nChannel 0: yeah.\n\nChannel 1: that's alright, I think. Screwing everyone over, aren't they?\n\nChannel 0: Yeah.\n\nChannel 1: Not to get\n\nChannel 0: But\n\nChannel 1: political?\n\nChannel 0: no. I know. No. It's all good, honestly. But at the moment, there is protections in place with the CIS Act and the legislation as a whole as a whole and the purpose of having super\n\nChannel 1: Yeah.\n\nChannel 0: essentially called the SIS Act and the sole purpose test. So\n\nChannel 1: Well,\n\nChannel 0: Yeah.\n\nChannel 1: I haven't given a shit about politics for years.\n\nChannel 0: Yeah.\n\nChannel 1: You know? I've just because I'm going to work doing my thing. But now I'm home. I've got a bit of lot of time on my hands. I'm sort of watching things going on.\n\nSo hang on. He's a robbing us blind pal. He's gotta\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: go.\n\nChannel 0: Oh, I don't think a lot of people expected a lot of what, you know, a lot of what was to come out of it, but we'll just have to wait and see what happens moving forward, I\n\nChannel 1: Yeah. Exactly. Fingers crossed.\n\nChannel 0: think. Yeah. Alright. All good. Well, I've got a few things that we can work on for you.\n\nIf anything comes up in the meantime, please let me know. You've also got my email so you can contact me at any point if you need anything.\n\nChannel 1: Yep.\n\nChannel 0: And then I'll put a a notice in my calendar for my team to touch base in December. We'll talk about the hardship side of things, the income protection more in detail, and then we'll also look at where things are up to with regards to the possibility of a TPD claim.\n\nChannel 1: Okay,\n\nChannel 0: Okay.\n\nChannel 1: Dana. No worries.\n\nChannel 0: Easy. My pleasure. Thank you so much for taking my call. What have you got planned for the afternoon? Anything?\n\nChannel 1: I'm gonna have a beer. Actually, I got my son to grab\n\nChannel 0: Fine.\n\nChannel 1: me a car and a beer over picking\n\nChannel 0: Fantastic.\n\nChannel 1: my other son up from work. And\n\nChannel 0: Yep. Fantastic.\n\nChannel 1: we're working on his car today, and we've got all that finished pretty quickly. So\n\nChannel 0: Okay.\n\nChannel 1: gonna have a beer.\n\nChannel 0: Yeah.\n\nChannel 1: I haven't had one for months and months.\n\nChannel 0: Oh, that's great. I like\n\nChannel 1: April, actually, was my last bid.\n\nChannel 0: that. No. You enjoy that. You take your shoes off and sit down and enjoy your beers. Well\n\nChannel 1: I\n\nChannel 0: deserved.\n\nChannel 1: will be. Thanks, Dana.\n\nChannel 0: My pleasure. You have a lovely day. Thank you so much for taking my call. I'll talk to you very soon.\n\nChannel 1: Thank you. Bye. Have a good one.\n\nChannel 0: See you\n\nChannel 1: Bye.\n\nChannel 0: later. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.011740529909729958},{"text":"Hello?","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.020327985286712646}],"sentiment":"neutral","sentiment_score":0.016034257598221302,"channel":1,"num_words":2,"start":0.16,"end":6.42},{"sentences":[{"text":"Hi, James.","start":6.7999997,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.11323403939604759},{"text":"It's Dana from Okie Financial.","start":7.3599997,"end":8.9,"sentiment":"neutral","sentiment_score":0.17103712856769562},{"text":"How are you this afternoon?","start":9.04,"end":10.34,"sentiment":"neutral","sentiment_score":0.2221651405096054}],"sentiment":"neutral","sentiment_score":0.18270661868155003,"channel":0,"num_words":12,"start":6.7999997,"end":10.34},{"sentences":[{"text":"Good.","start":10.24,"end":10.559999,"sentiment":"positive","sentiment_score":0.4087618589401245},{"text":"How are you?","start":10.559999,"end":11.38,"sentiment":"neutral","sentiment_score":0.2878960172335307}],"sentiment":"neutral","sentiment_score":0.31811247766017914,"channel":1,"num_words":4,"start":10.24,"end":11.38},{"sentences":[{"text":"I'm very well.","start":11.5199995,"end":12.4,"sentiment":"positive","sentiment_score":0.5679627259572347},{"text":"Thank you.","start":12.4,"end":12.799999,"sentiment":"positive","sentiment_score":0.6632610559463501},{"text":"Thanks for asking.","start":12.799999,"end":13.679999,"sentiment":"positive","sentiment_score":0.6176777482032776},{"text":"I had you booked in for a bit of a catch up this afternoon.","start":13.679999,"end":15.975,"sentiment":"neutral","sentiment_score":0.28780535395656315},{"text":"Is now still a good time there for you?","start":15.975,"end":17.915,"sentiment":"neutral","sentiment_score":0.280496209859848}],"sentiment":"positive","sentiment_score":0.36894143156466946,"channel":0,"num_words":31,"start":11.5199995,"end":17.915},{"sentences":[{"text":"Yeah.","start":18.245,"end":18.745,"sentiment":"neutral","sentiment_score":0.2742524743080139}],"sentiment":"neutral","sentiment_score":0.2742524743080139,"channel":1,"num_words":1,"start":18.245,"end":18.745},{"sentences":[{"text":"Fantastic.","start":19.415,"end":19.915,"sentiment":"positive","sentiment_score":0.5803248286247253},{"text":"Fantastic.","start":20.375,"end":20.875,"sentiment":"positive","sentiment_score":0.5436145067214966},{"text":"And before we jump into the call, just to let you know, would you record our calls for quality and training purposes?","start":21.015,"end":25.675,"sentiment":"neutral","sentiment_score":0.16995304484259},{"text":"Are you happy for us to proceed with that?","start":26.135,"end":28.235,"sentiment":"neutral","sentiment_score":0.15829981201224858}],"sentiment":"neutral","sentiment_score":0.1905334736361648,"channel":0,"num_words":33,"start":19.415,"end":28.235},{"sentences":[{"text":"Yeah.","start":28.485,"end":28.725,"sentiment":"neutral","sentiment_score":0.096489280462265},{"text":"Yeah.","start":28.725,"end":28.885,"sentiment":"neutral","sentiment_score":0.1361531913280487},{"text":"Got it for it.","start":28.885,"end":29.945,"sentiment":"neutral","sentiment_score":0.28378159925341606}],"sentiment":"neutral","sentiment_score":0.22796147813399634,"channel":1,"num_words":6,"start":28.485,"end":29.945},{"sentences":[{"text":"Fantastic.","start":29.975,"end":30.475,"sentiment":"positive","sentiment_score":0.5352648496627808},{"text":"And, also, just to do a really quick security check there for you, just to confirm your full name, your date of birth, and address I should have on 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1968.","start":39.89,"end":41.589996,"sentiment":"neutral","sentiment_score":0.012578935362398624}],"sentiment":"neutral","sentiment_score":0.012578935362398624,"channel":1,"num_words":2,"start":39.89,"end":41.589996},{"sentences":[{"text":"Yep.","start":41.940002,"end":42.440002,"sentiment":"neutral","sentiment_score":0.012928025797009468}],"sentiment":"neutral","sentiment_score":0.012928025797009468,"channel":0,"num_words":1,"start":41.940002,"end":42.440002},{"sentences":[{"text":"25 McMullen Road, East Springston, New South Wales.","start":41.97,"end":45.829998,"sentiment":"neutral","sentiment_score":0.0264989729039371}],"sentiment":"neutral","sentiment_score":0.0264989729039371,"channel":1,"num_words":8,"start":41.97,"end":45.829998},{"sentences":[{"text":"Beautiful.","start":46.1,"end":46.6,"sentiment":"positive","sentiment_score":0.3994964957237244},{"text":"Thank you so much for that.","start":46.66,"end":48.825,"sentiment":"positive","sentiment_score":0.42045195400714874},{"text":"The reason for the catch up, I believe Kaden booked it in.","start":48.965,"end":51.945,"sentiment":"neutral","sentiment_score":-0.08127254092444976},{"text":"He has gone through the income protection claim with you, and, unfortunately, they did reject that.","start":52.085003,"end":57.145,"sentiment":"neutral","sentiment_score":-0.17993984604254365},{"text":"I am sorry that that came back as a result.","start":57.605003,"end":60.025,"sentiment":"negative","sentiment_score":-0.37906972169876096}],"sentiment":"neutral","sentiment_score":-0.10495104499989086,"channel":0,"num_words":45,"start":46.1,"end":60.025},{"sentences":[{"text":"I just wanted to sort of catch up and see moving forward how things are going and what your doctors are sort of saying with regard to the TBD claim because, I 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the cause caused by sleep apnea","start":2399.15,"end":2410.185,"sentiment":"neutral","sentiment_score":-0.13940128289601383}],"sentiment":"neutral","sentiment_score":-0.13940128289601383,"channel":1,"num_words":17,"start":2399.15,"end":2410.185},{"sentences":[{"text":"Yep.","start":2410.6199,"end":2411.1199,"sentiment":"neutral","sentiment_score":-0.06761763989925385}],"sentiment":"neutral","sentiment_score":-0.06761763989925385,"channel":0,"num_words":1,"start":2410.6199,"end":2411.1199},{"sentences":[{"text":"or heart disease, like blocked 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all.","start":2478.98,"end":2479.3801,"sentiment":"neutral","sentiment_score":-0.11925416439771652},{"text":"And he said they're they're hitting us the best of times.","start":2479.3801,"end":2482.6,"sentiment":"neutral","sentiment_score":-0.21026776731014252}],"sentiment":"neutral","sentiment_score":-0.16726282955362246,"channel":1,"num_words":26,"start":2469.06,"end":2482.6},{"sentences":[{"text":"Yeah.","start":2483.165,"end":2483.665,"sentiment":"neutral","sentiment_score":0.03636421263217926},{"text":"Absolutely.","start":2483.805,"end":2484.305,"sentiment":"neutral","sentiment_score":0.13162612915039062},{"text":"Yeah.","start":2485.18,"end":2485.5,"sentiment":"neutral","sentiment_score":0.11260908097028732},{"text":"Well, hopefully, everything goes well there, and keep us updated.","start":2485.5,"end":2489.68,"sentiment":"positive","sentiment_score":0.4340109944343567},{"text":"And, yeah, we'll 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if need be.","start":2493.18,"end":2499.855,"sentiment":"neutral","sentiment_score":0.06151325468506132},{"text":"Okay.","start":2499.9148,"end":2500.4148,"sentiment":"neutral","sentiment_score":0.15701910853385925}],"sentiment":"neutral","sentiment_score":0.0812142361487661,"channel":0,"num_words":35,"start":2492.22,"end":2500.4148},{"sentences":[{"text":"Okeydoke.","start":2500.29,"end":2500.79,"sentiment":"neutral","sentiment_score":0.2484673857688904},{"text":"That'll be great.","start":2500.93,"end":2501.91,"sentiment":"positive","sentiment_score":0.6520180304845175}],"sentiment":"positive","sentiment_score":0.5511303693056107,"channel":1,"num_words":4,"start":2500.29,"end":2501.91},{"sentences":[{"text":"Easy.","start":2501.595,"end":2502.095,"sentiment":"positive","sentiment_score":0.4619744122028351},{"text":"No worries.","start":2502.315,"end":2503.115,"sentiment":"neutral","sentiment_score":0.19886359572410583},{"text":"Is there anything else you think we may have missed or any other questions you have for me at the moment that you might wanna touch base on?","start":2503.115,"end":2509.115,"sentiment":"neutral","sentiment_score":0.062402681447565556},{"text":"Or","start":2509.115,"end":2509.4348,"sentiment":"neutral","sentiment_score":-0.016160914674401283}],"sentiment":"neutral","sentiment_score":0.08096299279714003,"channel":0,"num_words":32,"start":2501.595,"end":2509.4348},{"sentences":[{"text":"Not that I can think of.","start":2509.795,"end":2511.415,"sentiment":"neutral","sentiment_score":-0.07513460765282313}],"sentiment":"neutral","sentiment_score":-0.07513460765282313,"channel":1,"num_words":6,"start":2509.795,"end":2511.415},{"sentences":[{"text":"Nope.","start":2511.755,"end":2512.255,"sentiment":"neutral","sentiment_score":-0.06441637128591537}],"sentiment":"neutral","sentiment_score":-0.06441637128591537,"channel":0,"num_words":1,"start":2511.755,"end":2512.255},{"sentences":[{"text":"It's just that insurance sort of 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yet.","start":2534.27,"end":2548.335,"sentiment":"neutral","sentiment_score":-0.23269450282439208},{"text":"So","start":2548.335,"end":2548.835,"sentiment":"neutral","sentiment_score":-0.1229734867811203}],"sentiment":"neutral","sentiment_score":-0.2299514774233103,"channel":1,"num_words":40,"start":2534.27,"end":2548.835},{"sentences":[{"text":"That's alright.","start":2548.7,"end":2549.26,"sentiment":"neutral","sentiment_score":-0.16688482463359833},{"text":"I can answer those for you now because, realistically, you're you're not working.","start":2549.26,"end":2553.2751,"sentiment":"neutral","sentiment_score":-0.05879810423805164},{"text":"So at 60, you can access all of your super wholly tax 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under age 67, if you move anything into a pension phase, the money moved into pension phase is assessable.","start":2666.46,"end":2673.935,"sentiment":"neutral","sentiment_score":-0.023300027873899256},{"text":"So we would just wanna keep the money in pension phase lower than the the limits, and they assess super in two ways.","start":2674.475,"end":2682.26,"sentiment":"neutral","sentiment_score":0.06749837796973146},{"text":"They assess the total super balance, but they also assess it at a deemed rate.","start":2682.26,"end":2687.8,"sentiment":"neutral","sentiment_score":0.053572242707014085}],"sentiment":"neutral","sentiment_score":0.013426927311045318,"channel":0,"num_words":79,"start":2656.8599,"end":2687.8},{"sentences":[{"text":"So they're essentially, they're deeming the amount you could receive from your superannuation, not the actual amount you're receiving out of 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the meantime, please let me know.","start":2859.55,"end":2862.03,"sentiment":"neutral","sentiment_score":0.21766542846506293},{"text":"You've also got my email so you can contact me at any point if you need anything.","start":2862.03,"end":2865.89,"sentiment":"neutral","sentiment_score":0.2517339236596051}],"sentiment":"neutral","sentiment_score":0.238349871976035,"channel":0,"num_words":28,"start":2859.55,"end":2865.89},{"sentences":[{"text":"Yep.","start":2866.4849,"end":2866.9849,"sentiment":"neutral","sentiment_score":0.21526458859443665}],"sentiment":"neutral","sentiment_score":0.21526458859443665,"channel":1,"num_words":1,"start":2866.4849,"end":2866.9849},{"sentences":[{"text":"And then I'll put a a notice in my calendar for my team to touch base in December.","start":2866.715,"end":2871.535,"sentiment":"neutral","sentiment_score":0.24116149376560417},{"text":"We'll talk about the hardship side of things, the income protection more in detail, and then we'll also look at where things are up to with regards to the possibility of a TPD claim.","start":2871.835,"end":2880.36,"sentiment":"neutral","sentiment_score":0.009572227540261605}],"sentiment":"neutral","sentiment_score":0.08973774277211095,"channel":0,"num_words":52,"start":2866.715,"end":2880.36},{"sentences":[{"text":"Okay,","start":2881.02,"end":2881.4202,"sentiment":"neutral","sentiment_score":0.08972349762916565}],"sentiment":"neutral","sentiment_score":0.08972349762916565,"channel":1,"num_words":1,"start":2881.02,"end":2881.4202},{"sentences":[{"text":"Okay.","start":2881.1602,"end":2881.6602,"sentiment":"neutral","sentiment_score":0.11990360170602798}],"sentiment":"neutral","sentiment_score":0.11990360170602798,"channel":0,"num_words":1,"start":2881.1602,"end":2881.6602},{"sentences":[{"text":"Dana.","start":2881.4202,"end":2881.9202,"sentiment":"neutral","sentiment_score":0.2175593227148056},{"text":"No 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afternoon?","start":2886.4402,"end":2888.2202,"sentiment":"neutral","sentiment_score":0.30657945945858955},{"text":"Anything?","start":2888.28,"end":2888.78,"sentiment":"neutral","sentiment_score":0.1873766928911209}],"sentiment":"positive","sentiment_score":0.5636699222028255,"channel":0,"num_words":20,"start":2882.84,"end":2888.78},{"sentences":[{"text":"I'm gonna have a beer.","start":2889.525,"end":2890.805,"sentiment":"neutral","sentiment_score":0.22748477160930633},{"text":"Actually, I got my son to grab","start":2890.805,"end":2892.4849,"sentiment":"neutral","sentiment_score":0.172667390533856}],"sentiment":"neutral","sentiment_score":0.1955079659819603,"channel":1,"num_words":12,"start":2889.525,"end":2892.4849},{"sentences":[{"text":"Fine.","start":2892.36,"end":2892.615,"sentiment":"neutral","sentiment_score":0.10968851298093796}],"sentiment":"neutral","sentiment_score":0.10968851298093796,"channel":0,"num_words":1,"start":2892.36,"end":2892.615},{"sentences":[{"text":"me a car and a beer over picking","start":2892.4849,"end":2894.905,"sentiment":"neutral","sentiment_score":0.22563295997679234}],"sentiment":"neutral","sentiment_score":0.22563295997679234,"channel":1,"num_words":8,"start":2892.4849,"end":2894.905},{"sentences":[{"text":"Fantastic.","start":2894.935,"end":2895.435,"sentiment":"positive","sentiment_score":0.5270041823387146}],"sentiment":"positive","sentiment_score":0.5270041823387146,"channel":0,"num_words":1,"start":2894.935,"end":2895.435},{"sentences":[{"text":"my other son up from 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you.","start":2927.467,"end":2928.027,"sentiment":"positive","sentiment_score":0.6550300121307373},{"text":"Bye.","start":2928.027,"end":2928.347,"sentiment":"positive","sentiment_score":0.4352714419364929},{"text":"Have a good one.","start":2928.347,"end":2929.227,"sentiment":"positive","sentiment_score":0.5881452262401581}],"sentiment":"positive","sentiment_score":0.5854160530226571,"channel":1,"num_words":7,"start":2927.467,"end":2929.227},{"sentences":[{"text":"See 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James had been on leave of absence and had his doctor's approval, but had not completed the paperwork yet. The agent suggests a plan to allow James to draw out his accumulated funds to avoid future negative impact on his financial situation. James discusses his financial situation, including his retirement from Centrelink and monthly payments from disability support, and plans for his health and finances. The agent suggests starting a process in early December to get more out of the buffer and discusses the impact of a recent mine shutdown on James's health. They also discuss the possibility of canceling an insurance policy due to COVID-19 and the importance of providing retirement income for members."},"intents":{"segments":[{"text":"I had you booked in for a bit of a catch up this afternoon. Is now still a good time there for you? Yeah.","start_word":26,"end_word":49,"intents":[{"intent":"Schedule catch up","confidence_score":0.017091107}]},{"text":"And, also, just to do a really quick security check there for you, just to confirm your full name, your date of birth, and address I should have on file. James Robert Payne.","start_word":90,"end_word":122,"intents":[{"intent":"File security check","confidence_score":0.00046695297},{"intent":"Confirm identity","confidence_score":0.08416983}]},{"text":"just wanting to know if I wanted to submit anything else. And I went through what I'd submitted, and I thought, oh, shit. I didn't send that original certificate, which put me out of work until December. Okay.","start_word":255,"end_word":292,"intents":[{"intent":"Submit items","confidence_score":0.008938163}]},{"text":"So I've I've submitted that again, and Okay. they're now reviewing that again.","start_word":359,"end_word":371,"intents":[{"intent":"Review submission","confidence_score":0.19715714}]},{"text":"to have tried and come back and said, well, we don't qualify rather than to never try at all because you just Absolutely. never know. Yeah.","start_word":455,"end_word":480,"intents":[{"intent":"Confirm eligibility","confidence_score":0.012799856}]},{"text":"Are they still pursuing treatment, No.","start_word":506,"end_word":511,"intents":[{"intent":"Discuss treatment","confidence_score":0.0023301132}]},{"text":"They've put me on disability support. Yep. Alright.","start_word":663,"end_word":670,"intents":[{"intent":"Provide disability support","confidence_score":0.030019235}]},{"text":"And long be long be hard, yeah, they've they've approved it, and they actually backdated it a a little bit. Oh, good.","start_word":727,"end_word":748,"intents":[{"intent":"Explaining status of approval","confidence_score":0.000034166376},{"intent":"Expressing financial difficulty","confidence_score":0.0017213423}]},{"text":"So the first thing I knew about it was like, oh, my next settling payment's only $900. I'm thinking, oh, what's happened? You know, that's the fortnight. But then it went up, and they've backdated it. So I actually Okay. got that $900. I got paid. It was actually the difference between the Centrelink JobSeeker and disability support for that period Yes.","start_word":757,"end_word":818,"intents":[{"intent":"Explaining change in payment plan","confidence_score":0.00073966634},{"intent":"Recounting settling payments","confidence_score":0.000033375116},{"intent":"Discussing payment timeline","confidence_score":0.009506487}]},{"text":"It was actually the difference between the Centrelink JobSeeker and disability support for that period Yes. of time.","start_word":803,"end_word":820,"intents":[{"intent":"Recounting benefits of discrepancy","confidence_score":2.9845015e-7}]},{"text":"And then in that same week, I got my first payment of disability support in the same week, And that which would is have four been about $1,200? no. 1,400.","start_word":822,"end_word":851,"intents":[{"intent":"Explaining payment amount","confidence_score":0.04907965}]},{"text":"need you to start paying and call them. As long as I can they'll work with me, I can afford to pay something back, you know, but not not the full $3.40 a month. Not a massive amount.","start_word":985,"end_word":1022,"intents":[{"intent":"Explaining payback","confidence_score":0.0000032995235}]},{"text":"Oh, and how much how much do you owe on the loan at the moment was it pay?","start_word":1056,"end_word":1073,"intents":[{"intent":"Inquire about loan amount","confidence_score":0.014480697},{"intent":"Ask about withdrawal amount","confidence_score":0.00025176487}]},{"text":"Have you claimed or tried to claim hardship from your super over the last twelve months since you've been on Yeah.","start_word":1154,"end_word":1174,"intents":[{"intent":"Inquire about hardship claim","confidence_score":0.12729602}]},{"text":"do, unfortunately, because you're at the 60. Yeah.","start_word":1204,"end_word":1211,"intents":[{"intent":"Discuss tax deduction","confidence_score":0.058830623}]},{"text":"of the age of 60, we'll be able to start drawing out a regular income for you to keep as a bit of a buffer. Okay.","start_word":1331,"end_word":1356,"intents":[{"intent":"Discuss retirement plan","confidence_score":0.0006813649},{"intent":"Ask about income limit","confidence_score":0.0004567813}]},{"text":"When it comes to Centrelink as well, because if you are still at that time unable to work and on disability pension, I would hope in that time, if you're still not able to get back to work, we could at least consider TBD for that as well.","start_word":1445,"end_word":1492,"intents":[{"intent":"Discuss tbd","confidence_score":0.26833412},{"intent":"Consider tdb","confidence_score":0.0011646574}]},{"text":"If we haven't claimed TBD or even if we have, we can look at how best to structure. So when you're on Centrelink and you're under the age of 67, keeping as much money in that accumulation section, you're super as it is at the moment, shelters it against Centrelink. The Mhmm.","start_word":1495,"end_word":1546,"intents":[{"intent":"Structure money","confidence_score":0.12669034}]},{"text":"get to 60, if we haven't been able to do it beforehand with TPD, we'll talk about what you need, how that looks, and I'll give you financial advice on how best to structure it so that you're not, you know, affected by Centrelink if you're still on Centrelink at that time there. Okay? Yeah.","start_word":1567,"end_word":1621,"intents":[{"intent":"Provide advice","confidence_score":0.03968351}]},{"text":"No. I was actually thinking about that come December. I was applying for it again. Yeah.","start_word":1689,"end_word":1704,"intents":[{"intent":"Apply for tbd","confidence_score":0.23689467}]},{"text":"Yeah.","start_word":2011,"end_word":2011,"intents":[{"intent":"Discuss tpd and tpd","confidence_score":0.0011461616}]},{"text":"So he wanted me the cardiologist wanted me to go on to this different pill. Yep.","start_word":2063,"end_word":2078,"intents":[{"intent":"Go on the pill","confidence_score":0.00024068521},{"intent":"Report a problem with the pill","confidence_score":0.035555325}]},{"text":"And, anyway so he said it does come with some side effects, and we ran through all that. See, okay.","start_word":2109,"end_word":2128,"intents":[{"intent":"Report side effects","confidence_score":0.03793323}]},{"text":"And I'm not he asked me to check my blood pressure, and it was, like, Mhmm. 74 over 42.","start_word":2175,"end_word":2193,"intents":[{"intent":"Check blood pressure","confidence_score":0.25529978},{"intent":"Check blood pressure","confidence_score":0.25184643}]},{"text":"He said, mate, stop taking those bloody pills. Cease now. Yeah.","start_word":2194,"end_word":2204,"intents":[{"intent":"Stop taking those pills","confidence_score":0.0022702832}]},{"text":"But it's been a miscommunication too when I had the stress test back to the cardiologist. Yeah.","start_word":2250,"end_word":2266,"intents":[{"intent":"Report a miscommunication","confidence_score":0.05478407}]},{"text":"your heart sorted out first, and then if it's still playing up, we'll get an x-ray done. Yep.","start_word":2423,"end_word":2440,"intents":[{"intent":"Resolve heart issues","confidence_score":0.0069268555}]},{"text":"Because realistically, to be able to be on the DSP, you've kind of got to show that you're not really able to work, you know, that you're off for the reason of disability. So they're kind of assuming if you're on DSP, then you're probably not gonna be out of work a great deal. But, Yes.","start_word":2734,"end_word":2789,"intents":[{"intent":"Discuss dsp benefits","confidence_score":0.07406953}]},{"text":"Telstra do also have hardship policies. Everyone has to have a hardship policy to assist you at times of Yeah. need.","start_word":3077,"end_word":3097,"intents":[{"intent":"Discuss hardship policies","confidence_score":0.025835272}]},{"text":"So I see temporary credit too, so I'm just trying to work out what that looks like.","start_word":3160,"end_word":3176,"intents":[{"intent":"Work out plans","confidence_score":0.0016632237}]},{"text":"Yeah.","start_word":3196,"end_word":3196,"intents":[{"intent":"Discuss cost","confidence_score":0.13374005}]},{"text":"I'll buy a Starlink. Everyone raves about Starlink, how quick it is. Yeah.","start_word":3298,"end_word":3310,"intents":[{"intent":"Purchase starlink","confidence_score":0.26999}]},{"text":"So it's called the Telstra top up program, Oh, yeah.","start_word":3646,"end_word":3655,"intents":[{"intent":"Discuss program details","confidence_score":0.017271522}]},{"text":"So that might be worth you asking the question when you speak to them next and see if that's something that will apply to you. It may not, but if that's something that can help or they may have something else they can sort of suggest for you to help there.","start_word":3738,"end_word":3788,"intents":[{"intent":"Consider options","confidence_score":0.014537883}]},{"text":"I just had pretty hard. That's why oh god. I was, you know, looking to seek and but there's there's not a lot around here, and there's a lot hinging on a local mine getting an extension Yeah.","start_word":3794,"end_word":3831,"intents":[{"intent":"Suggest alternatives","confidence_score":0.005411371}]},{"text":"I do I'll definitely put a a task in the calendar for us to give you a call early December, and we can talk more about the hardship provisions and see if that's something you wanna do then as well. Yeah.","start_word":4003,"end_word":4043,"intents":[{"intent":"Schedule call","confidence_score":0.267242}]},{"text":"gone by, and that might sort of alleviate a little bit of stress and pressure for you in that time.","start_word":4064,"end_word":4083,"intents":[{"intent":"Resolve financial hardships","confidence_score":0.0014095622}]},{"text":"with the insurance side of things Yep. on there, I guess we'll wait until we get the confirmation that they're not gonna pay out first.","start_word":4766,"end_word":4790,"intents":[{"intent":"Confirm payment policy","confidence_score":0.00011206441}]},{"text":"So the income protection, I won't need to have that anymore.","start_word":4792,"end_word":4802,"intents":[{"intent":"Update income protection","confidence_score":0.006262614}]},{"text":"nothing from Centrelink about the disability support.","start_word":4870,"end_word":4876,"intents":[{"intent":"Discuss disability support","confidence_score":0.026404928}]},{"text":"Nothing to to review or anything like that, that someone's trying to contact me or anything. Yeah. Wow.","start_word":4931,"end_word":4948,"intents":[{"intent":"Schedule review and submit jobs","confidence_score":1.2818831e-8}]},{"text":"So I do know you have you've got an exemption on looking for work until December still, or is that null and void at the moment?","start_word":4966,"end_word":4991,"intents":[{"intent":"Check eligibility for work","confidence_score":0.0027634408}]},{"text":"So around about September and March, you can also see an increase if they decide to increase the pension payments as well. So Yeah.","start_word":5124,"end_word":5147,"intents":[{"intent":"Report annual increase in pension payments","confidence_score":0.000006601441}]},{"text":"But, yeah, it'd be be Fuel excise a week's worth of fuel if that Yeah.","start_word":5469,"end_word":5483,"intents":[{"intent":"Calculate fuel excise cost","confidence_score":0.00078949425}]},{"text":"But I'll see if I can find out what the premium might be ready for our catch up in December so you can sort of see what that premium expectation Yeah.","start_word":5786,"end_word":5816,"intents":[{"intent":"Check premium expectation","confidence_score":0.19306852}]},{"text":"CBD side of things. You know? Am I does it look like I'm going back to work? How's my treatment options going? And things like that.","start_word":6035,"end_word":6060,"intents":[{"intent":"Assess cbd progress and assess treatment options","confidence_score":1.2882724e-7}]},{"text":"to fill the forms out, then you can let me know, and we can always come back and do an extra catch up in between and and look at setting that claim up for you as well. Okay?","start_word":6105,"end_word":6142,"intents":[{"intent":"Complete forms","confidence_score":0.015053968},{"intent":"Assist with forms","confidence_score":0.00086718483}]},{"text":"I I'm sort of thinking I'll make it the decision this week. I reckon Yeah.","start_word":6195,"end_word":6209,"intents":[{"intent":"Make decision","confidence_score":0.5095842}]},{"text":"They they surely can make the decision fairly soon. They should have an idea of whether or not you're eligible, whether or not they're gonna pay the claim or not. So, Yeah.","start_word":6222,"end_word":6253,"intents":[{"intent":"Check eligibility","confidence_score":0.19256113}]},{"text":"I'll Chase update and get him to maybe follow-up with them and go, hey. What's going on?","start_word":6258,"end_word":6274,"intents":[{"intent":"Follow up","confidence_score":0.0045747487},{"intent":"Update","confidence_score":0.4537884}]},{"text":"I think the main sort of reason we were hoping that you might be eligible might be if you had any symptoms or anything whilst you were still employed that might have meant that then you were eligible for, but it looks like the doctors are sort of concerned everything kinda came to a head after you're after you finished working. So it that's Yeah.","start_word":6329,"end_word":6393,"intents":[{"intent":"Resolve symptoms","confidence_score":0.0026654035}]},{"text":"So on may have to go in and have a an angiogram, a different one to what I had, an invasive one where they put something up in one of your veins. Oh, wow.","start_word":6465,"end_word":6498,"intents":[{"intent":"Check on angiogram options","confidence_score":0.00045466842}]},{"text":"I've I do have a few questions of, like, when I do get to 60 on what sort of income I can give myself out of my super and all that, but that's that's a little ways off yet.","start_word":6800,"end_word":6838,"intents":[{"intent":"Evaluate super income eligibility","confidence_score":0.00018617215}]},{"text":"They assess the total super balance, but they also assess it at a deemed rate.","start_word":7224,"end_word":7238,"intents":[{"intent":"Assess super super balance and affect dsp","confidence_score":0.00009978603}]},{"text":"It doesn't meet the legislative requirements, so they would have to go back and change legislation to do so.","start_word":7441,"end_word":7459,"intents":[{"intent":"Clarify legislative requirements","confidence_score":0.02008744}]},{"text":"Your super is it's your retirement. It's part of your income that has been invested and held for the purpose of providing you with a retirement income stream when you retire or made a condition of release. So, Yep.","start_word":7485,"end_word":7523,"intents":[{"intent":"Provide retirement income","confidence_score":0.09628591}]},{"text":"It's all good, honestly. But at the moment, there is protections in place with the CIS Act and the legislation as a whole as a whole and the purpose of having super Yeah.","start_word":7573,"end_word":7605,"intents":[{"intent":"Discuss protections for cis act and legislation","confidence_score":0.0001270213}]},{"text":"And then I'll put a a notice in my calendar for my team to touch base in December.","start_word":7766,"end_word":7783,"intents":[{"intent":"Place notice in calendar","confidence_score":0.0009527123}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi, James. It's Dana from Okie Financial. How are you this afternoon?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.1479913294315338},{"text":"Good.","start_word":14,"end_word":14,"sentiment":"positive","sentiment_score":0.4087618589401245},{"text":"How are you?","start_word":15,"end_word":17,"sentiment":"neutral","sentiment_score":0.2933688759803772},{"text":"I'm very well. Thank you. Thanks for asking.","start_word":18,"end_word":25,"sentiment":"positive","sentiment_score":0.5956899523735046},{"text":"I had you booked in for a bit of a catch up this afternoon. Is now still a good time there for you? Yeah.","start_word":26,"end_word":49,"sentiment":"neutral","sentiment_score":0.2816564440727234},{"text":"Fantastic. Fantastic.","start_word":50,"end_word":51,"sentiment":"positive","sentiment_score":0.5619696378707886},{"text":"And before we jump into the call, just to let you know, would you record our calls for quality and training purposes? Are you happy for us to proceed with that? Yeah. Yeah. Got it for it.","start_word":52,"end_word":88,"sentiment":"neutral","sentiment_score":0.1756386756896973},{"text":"Fantastic.","start_word":89,"end_word":89,"sentiment":"positive","sentiment_score":0.5352648496627808},{"text":"And, also, just to do a really quick security check there for you, just to confirm your full name, your date of birth, and address I should have on file. James Robert Payne. Fourth of Yep. September 1968. Yep. 25 McMullen Road, East Springston, New South Wales.","start_word":90,"end_word":136,"sentiment":"neutral","sentiment_score":0.11033156514167786},{"text":"Beautiful. Thank you so much for that.","start_word":137,"end_word":143,"sentiment":"positive","sentiment_score":0.4100837111473083},{"text":"The reason for the catch up, I believe Kaden booked it in. He has gone through the income protection claim with you, and, unfortunately, they did reject that.","start_word":144,"end_word":171,"sentiment":"neutral","sentiment_score":-0.1384894847869873},{"text":"I am sorry that that came back as a result.","start_word":172,"end_word":181,"sentiment":"negative","sentiment_score":-0.3641735911369324},{"text":"I just wanted to sort of catch up and see moving forward how things are going and what your doctors are sort of saying with regard to the TBD claim because, I mean, Did there they is yeah. Sorry. oh, I got an email from them yesterday, the day before. Right. Actually, no. It was Monday. Well, it was would have been day before. I've got an email from TAL on Monday Yep. just wanting to know if I wanted to submit anything else. And I went through what I'd submitted, and I thought, oh, shit.","start_word":182,"end_word":277,"sentiment":"neutral","sentiment_score":-0.14557629823684692},{"text":"I didn't send that original certificate, which put me out of work until December.","start_word":278,"end_word":291,"sentiment":"negative","sentiment_score":-0.3428923785686493},{"text":"Okay. So And that what's was the the certificate? initial one. So Okay. I sent it was on a Centrelink certificate from my doctor. Yep. Yep. So I I flicked that to them and said, thanks. Is there anything else? So I just added that, you know, that that has actually stopped me from seeking further work, you know, during the time I was sick. Yes. So I've I've submitted that again, and Okay. they're now reviewing that again. So they haven't actually come back Okay. and said that it's denied. Oh, But okay. re reading in between the lines of that letter, they're not gonna pay it, I don't think. It looks like they had yeah. So the so the information that Cadence gave me here, it looks like they had come back. Yeah. He kind of made mention that it had said decline there, but, look, in all honesty, is all you can do is try. It's Yes. always better Yes.","start_word":292,"end_word":454,"sentiment":"neutral","sentiment_score":-0.1400418969933972},{"text":"to have tried and come back and said, well, we don't qualify rather than to never try at all because you just Absolutely.","start_word":455,"end_word":477,"sentiment":"negative","sentiment_score":-0.43839114904403687},{"text":"never know. Yeah. With the the TPD side of things, Kayden may have mentioned that, your doctors are not quite ready to complete the paperwork for TPD. Yeah. Are they still pursuing treatment, No. I or what's I went the in for an I went in for an appointment last week, week before, yep. Yep. just to follow-up on a few things. And, yeah, so we did discuss the TVD. So he said, look, you are being treated at the moment, and it is a treatable ailment Mhmm. that you've got. Yes.","start_word":478,"end_word":569,"sentiment":"neutral","sentiment_score":-0.13883228600025177},{"text":"He said, I I can't put my pen to paper and say that you're totally permanently incapacitated.","start_word":570,"end_word":586,"sentiment":"negative","sentiment_score":-0.36772266030311584},{"text":"Yeah. So we said so with that said, he said, Yep. unless something else happens, you know, I hope it doesn't in the meantime. But I've I've also Yep.","start_word":587,"end_word":615,"sentiment":"neutral","sentiment_score":-0.17376241087913513},{"text":"got a hit going out on me at the moment. Oh my god. Oh, goodness That's that's another thing. It's me. Yeah. quite painful, actually.","start_word":616,"end_word":640,"sentiment":"negative","sentiment_score":-0.41131821274757385},{"text":"So Yeah. Oh, and but you are getting your disability pension payments at the moment from Centrelink. Is that still correct? Yeah. They've put me on disability support. Yep. Alright. To be honest, I didn't think I'd get that, and and they did flick me onto it. So no. Okay. Yep. Because it was only, Okay. like, a three minute interview on the on the on a video call with the doctor for Centrelink. And I thought, this is not gonna go anywhere anyway. Yeah. Yeah. And long be long be hard, yeah, they've they've approved it, and they actually backdated it a a little bit. Oh, good. Backdated it to April, I think. So yeah. So the first thing I knew about it was like, oh, my next settling payment's only $900. I'm thinking, oh, what's happened? You know, that's the fortnight. But then it went up, and they've backdated it. So I actually Okay. got that $900. I got paid. It was actually the difference between the Centrelink JobSeeker and disability support for that period Yes. of time.","start_word":641,"end_word":820,"sentiment":"neutral","sentiment_score":-0.03848968539386988},{"text":"Excellent.","start_word":821,"end_word":821,"sentiment":"positive","sentiment_score":0.3603931069374085},{"text":"And then in that same week, I got my first payment of disability support in the same week, And that which would is have four been about $1,200? no. 1,400.","start_word":822,"end_word":851,"sentiment":"neutral","sentiment_score":0.03974001482129097},{"text":"Oh, beautiful. It's gone up a little bit. Fantastic. Yeah. So that's that was good. I was happy with that.","start_word":852,"end_word":871,"sentiment":"positive","sentiment_score":0.4339687824249267},{"text":"Oh, look. It's it's still hard, but, you know, it's it's Yeah. manageable Yeah. And at that the nine moment. $100, did that kinda give you a little bit of a buffer to help cover some of those bills that were outstanding? Or because I know you had a few things coming up as well. Yeah. I've covered a few of them, but I've still got the likes of my Zip personal loan still on hold. Yep. And they've put it on hold every three months. I've just I just paid $20 a week for for three months. So it's gonna get to a point where, hey. Yep. Enough's enough. Yep. We Yeah. need you to start paying and call them. As long as I can they'll work with me, I can afford to pay something back, you know, but not not the full $3.40 a month. Not a massive amount. Yeah. No. Absolutely. I'm spewing Completely about that understandable. because I applied for it before I got put off that line and and took it out, and then I got put off. Damn. Oh, and how much how much do you owe on the loan at the moment was it pay? That one's about $12, I think. Okay. 12,000. Yeah. I'm just having a look at some options here. Because how long have you now been on Centrelink for? Since well, it'd be a bit over twelve months. Okay. Be the Because eighth of eighth of June last year. yep. Okay. Eight to twelve months. So there is another option, and it depends on sort of how you feel as well. Have you I'm just having a look at your file. Have you claimed or tried to claim hardship from your super over the last twelve months since you've been on Yeah. I I did that in December Centrelink? for the for the 10 k, and then I happily took 22% out of that, thank Okay. you, Yeah. for They tax. do, unfortunately, because you're at the 60. Yeah.","start_word":872,"end_word":1211,"sentiment":"neutral","sentiment_score":-0.020830498467309073},{"text":"It's not not fun. I wholly disagree with that, unfortunately.","start_word":1212,"end_word":1221,"sentiment":"negative","sentiment_score":-0.39534103870391846},{"text":"But yeah.","start_word":1222,"end_word":1223,"sentiment":"neutral","sentiment_score":-0.08289998769760132},{"text":"But the good thing is I got that back at tax time.","start_word":1224,"end_word":1235,"sentiment":"positive","sentiment_score":0.3594784140586853},{"text":"Yep. Yep. Otherwise, I wouldn't have got anything back. Yeah. Yeah. Just double checking sort of the rules because things have also kinda changed a little bit. But I'm pretty sure with hardship, it's one withdrawal kind of every twelve months that you're Yeah. able to That's do. what I So believe. once Yeah. you get past that twelve months, you can. Additionally, you know, looking at your age, you are September this year, you're turning 58 as well. Yep. So you are only realistically about two years away from accessing super. So as Yeah. of the age of 60, we'll be able to start drawing out a regular income for you to keep as a bit of a buffer. Okay. Yep. And to or or even just, you know, if you want to keep most of it sitting in there and draw up, you know, reg lump sums here and there from the age of 60, all of that will be Uh-huh. considered Yep. tax free.","start_word":1236,"end_word":1402,"sentiment":"neutral","sentiment_score":0.10219103856357986},{"text":"You'll be able to do that.","start_word":1403,"end_word":1408,"sentiment":"positive","sentiment_score":0.3518821895122528},{"text":"And just let me know when and if you wanna you know, when you turn 60, I'll make sure I bring it up, and we talk a bit more about how that might look for you. When it comes to Centrelink as well, because if you are still at that time unable to work and on disability pension, I would hope in that time, if you're still not able to get back to work, we could at least consider TBD for that as well. Yeah. Yep. If we haven't claimed TBD or even if we have, we can look at how best to structure. So when you're on Centrelink and you're under the age of 67, keeping as much money in that accumulation section, you're super as it is at the moment, shelters it against Centrelink. The Mhmm. more money we move into pension phase, that's when that becomes more accessible for Centrelink purposes. So when we Okay. get to 60, if we haven't been able to do it beforehand with TPD, we'll talk about what you need, how that looks, and I'll give you financial advice on how best to structure it so that you're not, you know, affected by Centrelink if you're still on Centrelink at that time there. Okay? Yeah. Yeah. Yes. But, Sorry. look, once It's we a bit get of past noise. you're fine. But once we get past that twelve month mark, if you did wanna look at another maybe hardship claim, let me know. We can assist you in that again if you do need some additional funds. Okay. Yep. Yeah. At Oh, this so point you're at yep. you're good? Sorry. No. No. I was actually thinking about that come December. I was applying for it again. Yeah. Come Yeah. December. Definitely. We do close down over the Christmas period. So Yep. do you want what I can do is I can make a a point to for us to touch base with you. We'll do a catch up in about the early December mark, and we can look at when your last claim was, when you're eligible, and we can start that process again to be able to get a little bit more out if you would need to. Does that sound okay? Yeah. Yeah.","start_word":1409,"end_word":1792,"sentiment":"neutral","sentiment_score":0.06939918877712141},{"text":"Yep. Beautiful. That way, you don't have to worry about chasing us. We'll book you in and get you sorted and have that conversation. We can start that claims claims process again with you to be able to get a little bit more out of the buffer to help you along.","start_word":1793,"end_word":1843,"sentiment":"positive","sentiment_score":0.43298476934432983},{"text":"Okay? Okay. Yep.","start_word":1844,"end_word":1846,"sentiment":"neutral","sentiment_score":0.22477415204048157},{"text":"That sounds good. Beautiful.","start_word":1847,"end_word":1850,"sentiment":"positive","sentiment_score":0.632976770401001},{"text":"And the the same requirements will be the same as last time. So you'll just need to make sure that you're still Yep. receiving Centrelink benefits and that you're able to get that Q230 letter, and then we'll just get those forms. It'll all be basically the same as you did last time there. Okay. Okay. Yep.","start_word":1851,"end_word":1907,"sentiment":"neutral","sentiment_score":0.1081135869026184},{"text":"Sam's Beautiful. group. Excellent.","start_word":1908,"end_word":1911,"sentiment":"positive","sentiment_score":0.42540279030799866},{"text":"And in the meantime, I'd probably just be wanting to make sure we check up with the doctors with regard to TPED. You do have to be totally incapacitated. So whilst they are seeking treatment, it will be hard to claim on that. But when the doctors go, right, there's really nothing else treatment wise we can do, you're realistically not gonna be able to go back to work again, then that's that's when we'll sort of flag right, TPD needs to maybe you push through at this point. So just maybe keep having that conversation with your doctor. Yeah. It's not So fun to hear the words no, but it's well yeah. at least He worth he called having me it. back in to see him last week and said I need you to come back and discuss what I've just received from the cardiologist. I thought, oh, shit. So he wanted me the cardiologist wanted me to go on to this different pill. Yep. Yep. But it's the pill treats angina. I don't have it, but Yes. it treats angina, and it opens up your arteries, Yep. but it also lowers your blood pressure. Yeah. And, anyway so he said it does come with some side effects, and we ran through all that. See, okay. I get cool. So, anyway, I I come home and bought the pills and went on them that afternoon. And what was it?","start_word":1912,"end_word":2151,"sentiment":"neutral","sentiment_score":-0.08101964584784582},{"text":"The the next day in the evening, I started feeling real real off. No energy, Oh, yeah. dizzy, and just real achy.","start_word":2152,"end_word":2173,"sentiment":"negative","sentiment_score":-0.617742657661438},{"text":"Yep. And I'm not he asked me to check my blood pressure, and it was, like, Mhmm. 74 over 42. He said, mate, stop taking those bloody pills. Cease now. Yeah. And check some blood keep checking it. So it did go up. The next day, it went back up, but it was still low, but on the lower side of okay. Yep. So, yeah, I was saying to be all the side effects are gone.","start_word":2174,"end_word":2249,"sentiment":"neutral","sentiment_score":-0.1761162430047989},{"text":"But it's been a miscommunication too when I had the stress test back to the cardiologist.","start_word":2250,"end_word":2265,"sentiment":"negative","sentiment_score":-0.35030391812324524},{"text":"Yeah. Because my doctor said, oh, you couldn't breathe. I said, no. It wasn't bad at all.","start_word":2266,"end_word":2282,"sentiment":"neutral","sentiment_score":-0.24732936918735504},{"text":"It kicked up. I actually hurt my hip walking into the joint.","start_word":2283,"end_word":2294,"sentiment":"negative","sentiment_score":-0.42996248602867126},{"text":"And on the treadmill, once it kicked up into the second gear, it started going, I my leg just couldn't keep up. Oh, wow. And I said, yeah. That's it. I've had enough. I had to jump straight off that onto the scanning machine thing. So Yeah. Oh, But I've gone through a lot. yeah.","start_word":2295,"end_word":2349,"sentiment":"neutral","sentiment_score":-0.23822978138923645},{"text":"And now this bloody hip thing at the moment, I I can't lift me leg up to put a sock on or that's a bit hard because excruciating pain in the joint itself.","start_word":2350,"end_word":2382,"sentiment":"negative","sentiment_score":-0.4430735409259796},{"text":"Yeah. I think that comes from motorbike pain that I had in January last year. Okay. Yeah. Something's happened. And two days after I came back from the doctor, he said, look, see how you're going. We'll get this Yep. your heart sorted out first, and then if it's still playing up, we'll get an x-ray done. Yep. And a couple of nights later, I was getting a drink out of the fridge, and I turned Mhmm. around to walk off and it just gave out on me. I'm just Yeah.","start_word":2383,"end_word":2473,"sentiment":"neutral","sentiment_score":-0.0452668112549153},{"text":"excruciating pain and I felt a click.","start_word":2474,"end_word":2480,"sentiment":"negative","sentiment_score":-0.6187265515327454},{"text":"Oh, On wow. on this, almost went through the birdcage into the wall. Wow. But the birdcage saved me because it's a tall birdcage, you know, I grabbed Yeah. it.","start_word":2481,"end_word":2510,"sentiment":"neutral","sentiment_score":-0.0688478946685791},{"text":"Oh, shit.","start_word":2511,"end_word":2512,"sentiment":"negative","sentiment_score":-0.37132078409194946},{"text":"And then after that, my hip was okay. But it's back to how it was. Wow. Yeah. Yeah. I saw her again.","start_word":2513,"end_word":2534,"sentiment":"neutral","sentiment_score":-0.02176479995250702},{"text":"Wow.","start_word":2535,"end_word":2535,"sentiment":"positive","sentiment_score":0.3693407475948334},{"text":"You take care of yourself. Yeah. Yeah. Yeah. All those. Get you. Jeez. Yeah. None of those dangerous falls. I have to keep calling you more regularly to check-in on you. Yeah. I can walk fine. It it doesn't worry any walking fine, but Yep. if if I rotate my leg on the hip at all, you know, if I go Yep. to turn quick on Yep. that leg, that's yeah.","start_word":2536,"end_word":2606,"sentiment":"neutral","sentiment_score":-0.029421625658869743},{"text":"That's when it hurts.","start_word":2607,"end_word":2610,"sentiment":"negative","sentiment_score":-0.33820658922195435},{"text":"Oh, jeez. I'm so Anyway, sorry to hear that. old age. Yeah. It's Yeah. one of those So I things, get isn't yeah. So I have been thinking it's like, Jesus, you know, I need to pay this line it? back. I have been looking at at work and it's like, I googled how much I can earn before it affects the support line. That's got 200 a fortnight. Yes. Yes. So a $100 a week. So that's not even a day's work, you know. Yeah. It It's might honestly maybe a day's not work. much. Yeah. Yeah. Oh my god. Is it worth it? It is a lot. It's also about whether there's anything that you're able to do as well. Yeah. Because realistically, to be able to be on the DSP, you've kind of got to show that you're not really able to work, you know, that you're off for the reason of disability. So they're kind of assuming if you're on DSP, then you're probably not gonna be out of work a great deal. But, Yes. I mean, depending on what your fortnightly payments look like and how that looks with your expenditure, are you able to even just put, you know, 20 or 40 or, you know, $50 a fortnight aside into a savings account to help pay that loan down? Yeah. Well, I do that anyway. So I've Yep. I I'm actually paying $60 a month to to Okay. Zip. Okay. One for Yep. me Yep. personal loan and the other for the Zip card, you know. So I'll pay that every every month. Is that $60 h to each debt, or is that sort of $60 to $22.30 No. dollars It's to each? it's it's $20 each debt. Okay. So $60 over the course of the month. So by year, you're putting about $720 over the course of those loans. That's not Yeah. bad. Yeah. So I'm also I'm also saving gotta put money aside for my car insurance plus telephone, Internet. That's next on my list of Target, this Internet and bloody Telstra. Yeah. But I'm gonna have to spend a little money to save a bit of money. Yeah. Have you spoken to any of, like, the Yeah. So I'm with with Red Energy.","start_word":2611,"end_word":2992,"sentiment":"neutral","sentiment_score":-0.04477779988043439},{"text":"They're pretty good.","start_word":2993,"end_word":2995,"sentiment":"positive","sentiment_score":0.45895323157310486},{"text":"So my not last bill, the bill before, they put me on a payment plan. It's, like, $1,100. I was, Jesus, I don't even afford to That's pay that. a lot. Yeah. So I put him on an even payment plan, so I just I pay 95 a week. Yep. So kids that live with me are all pitching together and and pay that Oh, that's along nice, with isn't along it? with the rent as well. Yep. Yep. That's okay. Telstra do also have hardship policies. Everyone has to have a hardship policy to assist you at times of Yeah. need. So you can also when you get that Telstra bill or when you're due to, you know, get that, give them a call. Let them know that you're, you know, you're going through a hard time at the moment. You need a bit of assistance. From looking at things, they, offer payment plans, flexible payment plans that sort of suit your needs. So I see temporary credit too, so I'm just trying to work out what that looks like. With Telstra, I've been with them for years and, like, mobile phone plans is near bloody $80 a month. Yeah. It's expensive, And my isn't my it? Internet plan is, well, it's over a $100 a month. So it's a $184 a month I'm paying for the pair of Yep. them. And the Internet just went up. I'm paying for 50 gigabytes a month, and I'm sorry. 50 gigabytes Yep. speed. But the best I can get here is 35. Yeah. And so I've had it out with them and oh, we can put you on this plan, but we can only guarantee 25. I'm getting 35 now. Yeah. So I'm thinking, well, that's it. I'm gonna part ways with it. I'll buy a Starlink.","start_word":2996,"end_word":3301,"sentiment":"neutral","sentiment_score":0.00025779744184095096},{"text":"Everyone raves about Starlink, how quick it is.","start_word":3302,"end_word":3309,"sentiment":"positive","sentiment_score":0.34305334091186523},{"text":"Yeah. I've heard a And lot about I that too. I can have the same I can have, what, 200 Yep. megabits, which is pretty quick for around a $100 a month. Yeah. Just Google those plans. It says here $99 per month. Yeah. Yep. Cap space is 200 megabytes per second. That's pretty Yeah. There's three different plans you can get. good. I was gonna go Yep.","start_word":3310,"end_word":3377,"sentiment":"neutral","sentiment_score":0.07412683278979625},{"text":"the middle one because, like, all the TVs and the space, the kids play the games and good.","start_word":3378,"end_word":3395,"sentiment":"positive","sentiment_score":0.5030564665794373},{"text":"Yeah. Wow. And then I was gonna flick my phone over to Audi because Yep. Audi so the same plan at Audi Yep. is $30 as against 80. And I actually Wow. get more I actually get more data. Yep. And each month, the data rolls over each month. So you save it, whereas Telstra, you don't you lose it. It just Yeah. plus Audi use Telstra's old Telstra services. So Yeah. Yeah. it's the same Wow. service.","start_word":3396,"end_word":3473,"sentiment":"neutral","sentiment_score":0.10816600918769836},{"text":"Absolutely.","start_word":3474,"end_word":3474,"sentiment":"positive","sentiment_score":0.3660908937454224},{"text":"Definitely. I'm just also having you look at the hardship provisions here. It's also saying, and I don't know if this will apply, you would have to call Telstra and ask them. But it is saying a temporary credit for hardship hardship customers refers primarily to the Telstra top up program, which provides up to a 180 to $200 free prepaid mobile recharges with seventy and eighty gig of data and an unlimited standard national calls for six months. So maybe ask them about the health to top up program for the How hardship are you? cause. Just see if that is something that might apply to you because if you can get anything free from them, that might sorta help you or even at a reduced cost. Yes. But that's something that's coming up in front of me at the moment, and I'm not with Telstra. So I'm not sure how that will go. But it's worth asking the question to see if that will assist you in any way. So it's called the Telstra top up program, Oh, yeah. Yep. and it says eligibility criteria, cost of living pressures in general, financial difficulty, low income, loss of job, sudden changes in circumstances, domestic or family violence or homelessness, or aftermath of the natural disaster. So, realistically, Alright. you've got you know, you've lost your job with not being able to work at the moment. You're on a low income on DSP, and you've had some changes to your circumstances. So I would at least and general financial hardship difficulty as well. So that might be worth you asking the question when you speak to them next and see if that's something that will apply to you. It may not, but if that's something that can help or they may have something else they can sort of suggest for you to help there. Mhmm. Yep. Okay. Yeah. Yeah.","start_word":3475,"end_word":3793,"sentiment":"neutral","sentiment_score":-0.015300942327955673},{"text":"I just had pretty hard.","start_word":3794,"end_word":3798,"sentiment":"negative","sentiment_score":-0.3436337411403656},{"text":"That's why oh god. I was, you know, looking to seek and but there's there's not a lot around here, and there's a lot hinging on a local mine getting an extension Yeah. Yes. at the moment.","start_word":3799,"end_word":3835,"sentiment":"neutral","sentiment_score":-0.23874111473560333},{"text":"And if that extension doesn't go through, there's gonna be a lot of people out of work around here.","start_word":3836,"end_word":3854,"sentiment":"negative","sentiment_score":-0.44835877418518066},{"text":"Yeah. There's gonna be a few businesses closed, I would say. The mine itself, it would affect 1,500 people, Yeah. but then you've got your support. So outside of the mine, you've got your support industry Mhmm. and contractors that work for the mine. So I'm I'm thinking you're probably looking at about another three, three and a half thousand people that that's gonna affect on top of the 1,500. That's a lot of note. Yeah. It's a major mine here in in Hunter Valley, coal mine. Yeah. Wow. So and then there's other there's other businesses outside of that again that is gonna hurt because people are Yeah.","start_word":3855,"end_word":3963,"sentiment":"neutral","sentiment_score":-0.15133270621299744},{"text":"losing their jobs and, you know, it's just a roll on effect.","start_word":3964,"end_word":3975,"sentiment":"negative","sentiment_score":-0.4636214077472687},{"text":"Yeah. Wow. Oh, heart's So lightning. I thought, We well, got a little bit. maybe I'll just put up with it until I turn 60. And No. I do I'll definitely put a a task in the calendar for us to give you a call early December, and we can talk more about the hardship provisions and see if that's something you wanna do then as well. Yeah. And we can look at maybe going to that claim again once we've had that first twelve months Yep.","start_word":3976,"end_word":4062,"sentiment":"neutral","sentiment_score":0.08658834546804428},{"text":"gone by, and that might sort of alleviate a little bit of stress and pressure for you in that time. I know $10 is not a great deal, but it's, you know, generally better than nothing.","start_word":4063,"end_word":4098,"sentiment":"positive","sentiment_score":0.34552228450775146},{"text":"And, yeah, I we'll think I came out with about 7,000. Just just over 7 yeah. thousand. Yeah. But But after it the certainly tax did did help for Christmas. It's about Yeah. Christmas time. You could also look at I know with those loans and things as well, look at including those into the hardship and providing Mhmm. the statements to show how much you owe to see if you can maybe draw a little bit more out to help cover those loans as well. Oh, okay. Yep. That's also an option. That'd In be between good. now You said could that? and, yeah, between now and December, I'll have a little bit of a look around at what the hardship provisions are around doing that. So Yep. when we kind of meet again and we're able to go through that, we can talk about what you might like to take, what that is. Taking money out of soup, it just it helps that alleviate the stress a little bit for you. It does, however, reduce your super a little bit. So we'll talk about what your super has been doing because you're not able to contribute at the moment. Yep. The growth around super is solely based around what the super can do growth wise. So we'll I'll make sure I'm looking at that for you. If I feel like there's, you know, a big a bit of a dip coming, we might need to maybe hold off. I'll let you Mhmm. know. Okay.","start_word":4099,"end_word":4354,"sentiment":"neutral","sentiment_score":0.07378839701414108},{"text":"But things are things are going quite nicely.","start_word":4355,"end_word":4362,"sentiment":"positive","sentiment_score":0.3853569030761719},{"text":"I mean, it's only probably been about a month or so since we completed the the full switch took effect. But in that time, in the last one month, you've gone up. You've made about, as a dollar figure, $3,832. So it's less than a 1% increase, but it is good. Yep. And because we have reduced that risk level for you as well, it does also mean that, you know, the fluctuation shouldn't feel as drastic. You're not taking on too much risk in market, but I do look at that every month or so to see what is happening to make sure Yeah. I can give Yeah. Okay. you catch ups Yep. when you need them as well. I Yeah. had a look last night on it on on the app. What was it? Six seventeen, I think it was. Yep. So balance today is at 621,800 Oh, okay. and 10. Yep. Going up again.","start_word":4363,"end_word":4519,"sentiment":"neutral","sentiment_score":0.14008222686447155},{"text":"It's doing Good. well at the moment.","start_word":4520,"end_word":4526,"sentiment":"positive","sentiment_score":0.5237753987312317},{"text":"Yeah.","start_word":4527,"end_word":4527,"sentiment":"neutral","sentiment_score":0.3013174533843994},{"text":"The markets have done quite well at the moment, so we'll just sort of keep watching things.","start_word":4528,"end_word":4544,"sentiment":"positive","sentiment_score":0.3971543610095978},{"text":"Did you want me to maybe send reports or give you updates on balances and things like that on more of a regular basis, or are you happy with just another catch up in December? What what would you like to see? Yeah.","start_word":4545,"end_word":4587,"sentiment":"neutral","sentiment_score":0.15973424911499023},{"text":"I'm happy with another catch up.","start_word":4588,"end_word":4593,"sentiment":"positive","sentiment_score":0.48376232385635376},{"text":"I Yep. I look Yeah. at it occasionally when I think about it. And it's I'm also getting transactions through from Hub Yes. That's sort on of emails. everything in the Yeah. back end happening. Yeah. Yeah. Yep. No. That's all good. Are you comfortable sort of seeing those? They do send them out to everyone, but it sort of shows with the Yeah. portfolio that we've allocated whenever, you know, income is produced from the portfolio. Okay. They do run cash transactions every month. And the idea of that is that when they do those processes that you see where funds are being invested or where we've, you know, had to maybe buy or sell something to rebalance a little bit for you. So Yeah. it is just showing you that transactions are occurring in the back end that, you know, investments are being bought as cash is reproduced out of the portfolio and reinvested back for you as well. Okay. So One Yeah. question Yeah. I did have. So Sure. with the insurance side of things Yep. on there, I guess we'll wait until we get the confirmation that they're not gonna pay out first. Mhmm. So the income protection, I won't need to have that anymore.","start_word":4594,"end_word":4802,"sentiment":"neutral","sentiment_score":0.08227779655650472},{"text":"Will Realistically, if you're not gonna be able to go back to work again, paying for the income protection is pointless.","start_word":4803,"end_word":4823,"sentiment":"negative","sentiment_score":-0.361943006515503},{"text":"It could be worthwhile keeping if you are planning to go back to work again. I'm just gonna double check with a hub24's PDF because I can tell you when that also expires. I'm pretty sure it's around So about age 60 I've I've heard five. nothing from Centrelink about the disability support. It's there was a text message I got one Saturday morning, Yeah. and then there was nothing on in my inbox, my government inbox Yeah. until Tuesday, and then the letter said that we've accepted you.","start_word":4824,"end_word":4912,"sentiment":"neutral","sentiment_score":-0.017533473670482635},{"text":"I thought, oh, shit.","start_word":4913,"end_word":4916,"sentiment":"negative","sentiment_score":-0.4423387944698334},{"text":"Wow. Right? That's unlike And them. that's that's basically all it said. Yeah. Wow. Nothing to to review or anything like that, that someone's trying to contact me or anything. Yeah. Wow. They do settling do review things, not on a regular basis, but every so they Yeah. do. So I do know you have you've got an exemption on looking for work until December still, or is that null and void at the moment? Now that I don't know because that was for JobSeeker Yeah. when And I when Visibility I was on is JobSeeker. different. Now Yeah. the first action Centrelink took was I didn't have to apply for jobs. Yes. Or, actually, Perfect. I didn't have to upload any jobs. I could still Okay. apply for them, but I didn't Yeah. have to upload or meet my criteria every month. Yep. That's alright.","start_word":4917,"end_word":5062,"sentiment":"neutral","sentiment_score":-0.07218436896800995},{"text":"So you should you should be okay.","start_word":5063,"end_word":5069,"sentiment":"positive","sentiment_score":0.34753191471099854},{"text":"They do go back and periodically review things. They may ask for Yeah. bank statements Yep. every so often.","start_word":5070,"end_word":5088,"sentiment":"neutral","sentiment_score":0.121300607919693},{"text":"The good thing about Centrelink as well is that they do review the amount that is paid out on twice a year, so the March 20 and September 20.","start_word":5089,"end_word":5117,"sentiment":"positive","sentiment_score":0.40219980478286743},{"text":"Centrelink also review the amount. So around about September and March, you can also see an increase if they decide to increase the pension payments as well. So Yeah. there I have is a actually chance of that seen increasing. that. Yeah.","start_word":5118,"end_word":5159,"sentiment":"neutral","sentiment_score":0.1607405905212675},{"text":"Yeah. So that'd be good. Hopefully, it does increase.","start_word":5160,"end_word":5168,"sentiment":"positive","sentiment_score":0.5416688323020935},{"text":"Just having a look at the income protection policy as to see when it's meant to expire. I've just paid all the registration for my car, and good thing is I don't have to pay the actual rego. It's just the CTP and Yep. inspection. So that that's I speak good. to the car yeah. Centrelink Pension. card. Yeah. Yep. It's So nice, that was isn't good. it? But when I had the pink slip done, the guy who does them for me, he said, oh, she needs some lovin', mate. So why is that? And she said, oh, left hand rear axle seal's starting to show signs of a leak. Oh, god. I haven't had a look before that.","start_word":5169,"end_word":5288,"sentiment":"neutral","sentiment_score":-0.002540991175919771},{"text":"He said, that's very expensive, mate.","start_word":5289,"end_word":5294,"sentiment":"negative","sentiment_score":-0.3885557353496551},{"text":"I had a look. $2,200 to to do.","start_word":5295,"end_word":5302,"sentiment":"neutral","sentiment_score":-0.2224673181772232},{"text":"I thought, oh, shit. I can't afford that.","start_word":5303,"end_word":5310,"sentiment":"negative","sentiment_score":-0.4925732016563415},{"text":"Oh, yeah. I'm thinking in some depth. Cleaning her up and selling and trading her in on a smaller car, downsize. Yeah. And I I don't need a big green cruiser anymore. Yeah. Something small, a bit more fuel efficient, cheaper to run. Absolutely. Yeah. Yeah. Absolutely. I got I filled it up the other day, and it's like like, I just wasn't thinking. And I thought, oh, Jesus. What was the fuel? Two two thirty two or something like that. Diesel. No. Jeez. And Yeah. so I'm feeling up away, looking around. Went way over my $100 mark that I was gonna stop at, and I said, oh, Jesus. I might as well show her up. So I stopped it at $200, and that didn't even feel it. Oh, wow. Yeah.","start_word":5311,"end_word":5442,"sentiment":"neutral","sentiment_score":-0.11666838824748992},{"text":"And if I was driving every day, say, I don't know, twenty minute drive every day, that fuel would be eaten up pretty quick.","start_word":5443,"end_word":5466,"sentiment":"negative","sentiment_score":-0.386071503162384},{"text":"Oh, absolutely. But, yeah, it'd be be Fuel excise a week's worth of fuel if that Yeah.","start_word":5467,"end_word":5483,"sentiment":"neutral","sentiment_score":-0.020913034677505493},{"text":"Absolutely.","start_word":5484,"end_word":5484,"sentiment":"positive","sentiment_score":0.3960547149181366},{"text":"And with the fuel excise coming off as well, that means the fuel prices will go up, which you will only add to it. yeah. I had my ex's little VW Tiguan for here for a little while. I was doing Yep. some work. I mean, I was driving in about I think this thing doesn't use any fuel at all, Yep.","start_word":5485,"end_word":5546,"sentiment":"neutral","sentiment_score":0.04381512105464935},{"text":"and it Pretty goes good.","start_word":5547,"end_word":5551,"sentiment":"positive","sentiment_score":0.48483675718307495},{"text":"alright. Yeah. I was, Wow. you know, so I'm thinking about getting money. Yeah. Wow. Downsize it. Not really telling me how and when this is supposed to last until insurance details. Here we go. Protection Yeah. So normally with income protection, it's saying, at the moment, estimated expiry is '65. So you can hold your income protection that long currently. Okay. But, also, generally, when you sort of got to turn 60, if you're not working or don't need income protection anymore, we can sort of cancel around 60 because you're not, you know, gonna claim what you can access super. If you are thinking that you're probably not really wanting that anymore. In the meantime, I'll go back to Hub and just find out ready for our next call if you like. I'll go back and just find out if we canceled income protection, what might that look like premium wise or, you Mhmm. know, what that might look like for you. Because realistically, yeah, if you when we touch base in December, if you decide you're probably not gonna go back to work again, you are getting closer to, you know, 60, you don't feel like you need that again, then we could always look at canceling it if that's your preference. I can do it under advice, or you can just give us a direction to do so. Yep. But I'll see if I can find out what the premium might be ready for our catch up in December so you can sort of see what that premium expectation Yeah. might That look might like be the as go, well. I think. Yeah. Yep.","start_word":5552,"end_word":5829,"sentiment":"neutral","sentiment_score":-0.06966429627198967},{"text":"Perfect. Beautiful.","start_word":5830,"end_word":5831,"sentiment":"positive","sentiment_score":0.6569122076034546},{"text":"Yeah. No. That's Let it run its course otherwise.","start_word":5832,"end_word":5840,"sentiment":"neutral","sentiment_score":0.1373112052679062},{"text":"Beautiful.","start_word":5841,"end_word":5841,"sentiment":"positive","sentiment_score":0.5328186750411987},{"text":"Yeah. No. That's okay. Not a problem at all. I'll find it out ready for our catch up in December. Did you want a bit more of a catch up prior to December, or do you feel that's comfortable for you? No. That's fine. It's look. That's December okay. is not far away. It's really not. It's crazy to think we're already in August. Well, we'd. Oh, no. We're not halfway through all this. I don't know what bloody day it is, like, no. It still still the first week. We're in the August 5, but that Yeah. will fly by in no time. Yeah. Yeah. Yeah. That's right. You know? Not Yeah. That that's all good. So we'll sort of think wrong. about moving forward.","start_word":5842,"end_word":5967,"sentiment":"neutral","sentiment_score":-0.001047251163981855},{"text":"We'll keep you super going as it is.","start_word":5968,"end_word":5975,"sentiment":"positive","sentiment_score":0.5113202333450317},{"text":"I'll keep checking on things. We'll do a catch up in early December. We'll talk about when you're able to do a hardship claim again. We'll assess how Centrelink's going for you. We'll look at whether we cancel the income protection or whether you hold that a bit longer and what your doctors are sort of saying. Yeah. Yep. CBD side of things. You know? Am I does it look like I'm going back to work? How's my treatment options going? And things like that. They're not great conversations to have, but it's important to have those to sort of assess where you're up to. And then if at any point between now and December, your doctors go, yeah. No. We're gonna take BD. It's we're happy Yeah. to fill the forms out, then you can let me know, and we can always come back and do an extra catch up in between and and look at setting that claim up for you as well. Okay? Yeah.","start_word":5976,"end_word":6142,"sentiment":"neutral","sentiment_score":0.059916871973497425},{"text":"Absolutely.","start_word":6143,"end_word":6143,"sentiment":"positive","sentiment_score":0.35625123977661133},{"text":"I've got got a couple of things to catch up on medically, so I'll definitely Yep. be keeping that talk going.","start_word":6144,"end_word":6164,"sentiment":"neutral","sentiment_score":0.15786273777484894},{"text":"Excellent.","start_word":6165,"end_word":6165,"sentiment":"positive","sentiment_score":0.7113502025604248},{"text":"And and we'll see what Cal come back with with regard to the income protection side of things as well with that new information you've also provided them. Yeah. I I'm sort of thinking I'll make it the decision this week. I reckon Yeah. seems to be dragging Be pretty out a bit long now. Yeah. They they surely can make the decision fairly soon. They should have an idea of whether or not you're eligible, whether or not they're gonna pay the claim or not. So, Yeah. Yep. hopefully, it does. I'll Chase update and get him to maybe follow-up with them and go, hey. What's going on? How's it all tracking Like like to see if I we can said get something? before, reading between the lines in the letter I got Yeah. was, yeah, I'm not eligible because I'm outside of employment. Blah Yep. blah blah. So Yep. well, we'll just let Yeah. it go and see Yeah. what happens. I think the main sort of reason we were hoping that you might be eligible might be if you had any symptoms or anything whilst you were still employed that might have meant that then you were eligible for, but it looks like the doctors are sort of concerned everything kinda came to a head after you're after you finished working. So it that's Yeah. where it sort of looks like it's tracking on this end, but we'll Alright. see what they I'm come back with. this well, I've got congestive heart failure. I've I would have had this when I was working Yeah. because the cardiologist couldn't pinpoint whether it was wholly and solely the cause caused by sleep apnea Yep. or heart disease, like blocked arteries. Right. So and I do have a couple. So on may have to go in and have a an angiogram, a different one to what I had, an invasive one where they put something up in one of your veins. Oh, wow. And I I seem to think that you're right. My doctor said they do it through they used to do it up in a vein in your groin. Yep. And I have seen that on TV and like a proper one and, yeah, you're awake when you they're doing it, but they do it through your arm now, apparently. Yeah. Wow. And there's doctors, specialists on standby. If I do see a blockage, they put a stent in there straight away. They don't muck a ring. Yep. Wow. So that could happen. So yeah. It's just the MRI angiogram wasn't conclusive. That's all. And he said they're they're hitting us the best of times. Yeah. Absolutely. Yeah.","start_word":6166,"end_word":6615,"sentiment":"neutral","sentiment_score":-0.04019556197855208},{"text":"Well, hopefully, everything goes well there, and keep us updated.","start_word":6616,"end_word":6625,"sentiment":"positive","sentiment_score":0.4178031086921692},{"text":"And, yeah, we'll see. We'll definitely do a catch up So and see how things are going. In the meantime, if there's anything that I flagged that we need to maybe do with Super, I'll make sure I touch base with you if need be. Okay. Okeydoke.","start_word":6626,"end_word":6672,"sentiment":"neutral","sentiment_score":0.12422002851963045},{"text":"That'll be great. Easy.","start_word":6673,"end_word":6676,"sentiment":"positive","sentiment_score":0.6019389629364014},{"text":"No worries. Is there anything else you think we may have missed or any other questions you have for me at the moment that you might wanna touch base on? Or Not that I can think of. Nope. It's just that insurance sort of things, Yep. but that's Yep. that's fine. Absolutely. We'll see what they come back with, and then we can touch base and see whether you wanna keep or cancel. In the meantime, we'll go back to have them. We'll find out with that policy how do we cancel it, what we need to do, and see if we can get a bit of an updated quote ready for December to show what that might look like premium Yeah. wise. I've I do have a few questions of, like, when I do get to 60 on what sort of income I can give myself out of my super and all that, but that's that's a little ways off yet. So That's alright. I can answer those for you now because, realistically, you're you're not working. So at 60, you can access all of your super wholly tax free. yeah. You'll if you're not working, technically, you're fully retired. So from 60, we can draw out whatever you need. So what I'd sort of like to do to kind of work out what to draw down as well as to keep your super working as hard as possible is look at what your expenditure is, how much you need to live on on a weekly or fortnightly basis, subtract what you're able to receive from Centrelink, and then draw the difference out of super. That way, you're not drawing too much. You still have most of the money invested, and you can draw down a regular income. And Yeah. we can just Yep. sort of small that into a pension phase and draw that out of there and then keep the rest of it in this super side sheltered away from Centrelink assessment if we need to. So So Mhmm. if I'm so I'm still on DSP, disability support pension, Yep. in two years time when I'm 60. Yep. So I'm still getting that payment. Yep. So the payment I get out of my super, will that affect my disability support pension? Or Yep. will that No. drop before I if I give myself too much? No. So it's not about the amount that you're drawing out of super. It's more about your total super balance. So Okay. they have Yep. two tests. One's the asset test and the other's the income test. They always Yep. assess you under both of those tests. Your superannuation when you're under age 65 sorry. 60 seven. When you're under age 67, your superannuation in the accumulation phase, that's where you're building your super up. That's where your super sits until you hit retirement. Okay. Keeping super in that accumulation area when you're under the age of 67 shelters that. They don't assess that money. When you're under age 67, if you move anything into a pension phase, the money moved into pension phase is assessable. So we would just wanna keep the money in pension phase lower than the the limits, and they assess super in two ways. They assess the total super balance, but they also assess it at a deemed rate. So they're essentially, they're deeming the amount you could receive from your superannuation, not the actual amount you're receiving out of it. There's a whole Okay. big math equation that they do, and I can happily do that to help you out. But, yeah, you you don't have to.","start_word":6677,"end_word":7287,"sentiment":"neutral","sentiment_score":0.019992668581013787},{"text":"What you actually draw out is not effective. It's just about your total super balance and how that super balance is assessed by Centrelink is what's gonna affect your DSP.","start_word":7288,"end_word":7317,"sentiment":"negative","sentiment_score":-0.4042964279651642},{"text":"But I can there's Right. limits that we can try to keep you under as well. So Yep. Okay. Fair enough. yeah.","start_word":7318,"end_word":7339,"sentiment":"neutral","sentiment_score":-0.07258328795433044},{"text":"Perfect. Try Beautiful.","start_word":7340,"end_word":7342,"sentiment":"positive","sentiment_score":0.4653978049755096},{"text":"not to make it overcomplicated. But that's it.","start_word":7343,"end_word":7350,"sentiment":"neutral","sentiment_score":-0.026724813506007195},{"text":"Fairway doesn't wanna take any more super out of out of us.","start_word":7351,"end_word":7362,"sentiment":"negative","sentiment_score":-0.4345076084136963},{"text":"You know what? I keep hearing that around, and I heard the comments he made about that. But, theoretically, when you think about super is under the SIS Act. Super has a a per a purpose to provide for the retirement of the member. It's got a sole purpose test, and the Yeah.","start_word":7363,"end_word":7415,"sentiment":"neutral","sentiment_score":-0.11456486582756042},{"text":"government technically can't just come and take your super. As much as they come up with these great ideas, they actually can't just do that. It doesn't meet the legislative requirements, so they would have to go back and change legislation to do so. And that would be, in my opinion, very hard to get through.","start_word":7416,"end_word":7471,"sentiment":"negative","sentiment_score":-0.6272441148757935},{"text":"But, yeah, it's at the moment, they just can't access your super. Yeah. Your super is it's your retirement. It's part of your income that has been invested and held for the purpose of providing you with a retirement income stream when you retire or made a condition of release. So, Yep. yeah, I have heard his comments, and I thought, yeah, of course, you've touched everything else.","start_word":7472,"end_word":7539,"sentiment":"neutral","sentiment_score":0.019882220774888992},{"text":"Why would you not wanna try and take super too?","start_word":7540,"end_word":7549,"sentiment":"negative","sentiment_score":-0.40369075536727905},{"text":"Yeah. But That's yeah. that's alright, I think.","start_word":7550,"end_word":7557,"sentiment":"neutral","sentiment_score":-0.04316841810941696},{"text":"Screwing everyone over, aren't they?","start_word":7558,"end_word":7562,"sentiment":"negative","sentiment_score":-0.3672058582305908},{"text":"Yeah. Not to get But political? no. I know. No. It's all good, honestly. But at the moment, there is protections in place with the CIS Act and the legislation as a whole as a whole and the purpose of having super Yeah. essentially called the SIS Act and the sole purpose test. So Well, Yeah.","start_word":7563,"end_word":7618,"sentiment":"neutral","sentiment_score":-0.0033333112951368093},{"text":"I haven't given a shit about politics for years.","start_word":7619,"end_word":7627,"sentiment":"negative","sentiment_score":-0.4235343635082245},{"text":"Yeah. You know? I've just because I'm going to work doing my thing. But now I'm home. I've got a bit of lot of time on my hands. I'm sort of watching things going on. So hang on.","start_word":7628,"end_word":7665,"sentiment":"neutral","sentiment_score":-0.13991841673851013},{"text":"He's a robbing us blind pal.","start_word":7666,"end_word":7671,"sentiment":"negative","sentiment_score":-0.5334898829460144},{"text":"He's gotta Yeah. Yeah. go. Oh, I don't think a lot of people expected a lot of what, you know, a lot of what was to come out of it, but we'll just have to wait and see what happens moving forward, I Yeah. Exactly. Fingers crossed. think. Yeah.","start_word":7672,"end_word":7720,"sentiment":"neutral","sentiment_score":-0.1499370634555817},{"text":"Alright. All good. Well, I've got a few things that we can work on for you.","start_word":7721,"end_word":7736,"sentiment":"positive","sentiment_score":0.4808484017848969},{"text":"If anything comes up in the meantime, please let me know. You've also got my email so you can contact me at any point if you need anything. Yep. And then I'll put a a notice in my calendar for my team to touch base in December. We'll talk about the hardship side of things, the income protection more in detail, and then we'll also look at where things are up to with regards to the possibility of a TPD claim. Okay, Okay. Dana.","start_word":7737,"end_word":7820,"sentiment":"neutral","sentiment_score":0.1529368847342474},{"text":"No worries. Easy. My pleasure. Thank you so much for taking my call.","start_word":7821,"end_word":7833,"sentiment":"positive","sentiment_score":0.696353018283844},{"text":"What have you got planned for the afternoon? Anything? I'm gonna have a beer. Actually, I got my son to grab Fine. me a car and a beer over picking Fantastic. my other son up from work. And Yep.","start_word":7834,"end_word":7872,"sentiment":"neutral","sentiment_score":0.24754253029823303},{"text":"Fantastic. we're working on his car today, and we've got all that finished pretty quickly.","start_word":7873,"end_word":7887,"sentiment":"positive","sentiment_score":0.4925479590892792},{"text":"So Okay. gonna have a beer. Yeah. I haven't had one for months and months.","start_word":7888,"end_word":7902,"sentiment":"neutral","sentiment_score":0.007778789382427931},{"text":"Oh, that's great.","start_word":7903,"end_word":7905,"sentiment":"positive","sentiment_score":0.47992852330207825},{"text":"I like April, actually, was my last bid. that. No.","start_word":7906,"end_word":7915,"sentiment":"neutral","sentiment_score":0.17565156519412994},{"text":"You enjoy that. You take your shoes off and sit down and enjoy your beers.","start_word":7916,"end_word":7930,"sentiment":"positive","sentiment_score":0.3471892476081848},{"text":"Well I deserved. will be.","start_word":7931,"end_word":7935,"sentiment":"neutral","sentiment_score":0.3037637770175934},{"text":"Thanks, Dana. My pleasure. You have a lovely day. Thank you so much for taking my call. I'll talk to you very soon. Thank you. Bye. Have a good one.","start_word":7936,"end_word":7965,"sentiment":"positive","sentiment_score":0.6740701794624329},{"text":"See you Bye. later. Bye.","start_word":7966,"end_word":7970,"sentiment":"neutral","sentiment_score":0.217218354344368}],"average":{"sentiment":"neutral","sentiment_score":-0.007864673956893966}}}}