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I'm Jake. Actually, I have my one Indian number regarding we wanna get OTP in my on my phone because we didn't get any OTP regarding reset or something. Could you please help me in that? Okay.\n\nThat's alright then. Thank you. Thank you. Bye. 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Good afternoon. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Hi. I'm Jake. Actually, I have my one Indian number\n\nChannel 0: Mhmm.\n\nChannel 1: regarding we wanna get OTP in my on my phone because we didn't get any OTP regarding reset or something.\n\nChannel 0: Okay.\n\nChannel 1: Could you please help me in that?\n\nChannel 0: Thank you for telling me that since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Hertel India. So I suggest you contact them directly because they are the one who have your account.\n\nChannel 1: Okay. That's alright then.\n\nChannel 0: K. Thank\n\nChannel 1: Thank\n\nChannel 0: you for\n\nChannel 1: you.\n\nChannel 0: calling. Yeah.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you for calling\n\nChannel 1: Bye.\n\nChannel 0: Airta Australia.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.14665275812149048},{"text":"Good afternoon.","start":2.32,"end":3.1399999,"sentiment":"positive","sentiment_score":0.3660583794116974},{"text":"This is Maureen from Erto tech support.","start":3.1999998,"end":5.7,"sentiment":"neutral","sentiment_score":0.3294588710580553},{"text":"How can I assist you today?","start":6.0,"end":7.3799996,"sentiment":"positive","sentiment_score":0.36759266753991443}],"sentiment":"positive","sentiment_score":0.33690860122442245,"channel":0,"num_words":16,"start":1.92,"end":7.3799996},{"sentences":[{"text":"Hi.","start":8.24,"end":8.559999,"sentiment":"neutral","sentiment_score":0.01874515227973461},{"text":"I'm Jake.","start":8.559999,"end":9.7,"sentiment":"neutral","sentiment_score":0.010849150829017162},{"text":"Actually, I have my one Indian 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The representative, Maureen, explains that Erto only service Australian phone numbers and suggests that Jake contact Hertel India directly. She thanks him for calling and ends the call."},"intents":{"segments":[{"text":"regarding we wanna get OTP in my on my phone because we didn't get any OTP regarding reset or something.","start_word":27,"end_word":46,"intents":[{"intent":"Get otp","confidence_score":0.0010338047}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.14665275812149048},{"text":"Good afternoon. This is Maureen from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3458425998687744},{"text":"Hi. I'm Jake. Actually, I have my one Indian number Mhmm. regarding we wanna get OTP in my on my phone because we didn't get any OTP regarding reset or something. Okay. Could you please help me in that? 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