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Good morning, ma'am. Hello? Hello? Hi, ma'am.\n\nThis is Emma. Right? This is Abby from yeah. From Springfield, Brisbane. Daniel asked me to reach out to you, ma'am, because I've spoken with you in the past.\n\nI have a note here that says you're coming up for an IT review towards the middle of this year. Is that correct? We've spoken with you in the past. Daniel asked me to reach out to you because it shows here that you are coming up for an IT review towards the middle of this year, which is June this month. Is that oh, alright.\n\nSo so far so good with your IT, you mean? Oh, okay. Okay. No problem, ma'am. I'll let him know.\n\nThank you so much. Take care. 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Can I ask who's calling? Sorry. Where did you say you were from? I missed all that. Yep. No. I don't I don't think we have an IT review, though. Yes. Yeah. We have used the same company for youth. Okay. Thanks. 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Can I ask who's calling? Sorry. Where did you say you were from? I missed all that.\n\nYep. No. I don't I don't think we have an IT review, though. Yes. Yeah.\n\nWe have used the same company for youth. Okay. Thanks. 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Good morning, ma'am. Hello? Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hi, ma'am. This is Emma. Right? This\n\nChannel 1: Can\n\nChannel 0: is\n\nChannel 1: I\n\nChannel 0: Abby\n\nChannel 1: ask who's\n\nChannel 0: from\n\nChannel 1: calling?\n\nChannel 0: yeah. From Springfield, Brisbane. Daniel asked me to reach out to you, ma'am, because I've spoken with you in the past. I have a note here that says you're coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: Sorry. Where did you say you were from? I missed all that.\n\nChannel 0: We've spoken with you in the past. Daniel asked me to reach out to you because it shows here that you are coming up for an IT review towards the middle of this year, which is June this month.\n\nChannel 1: Yep.\n\nChannel 0: Is\n\nChannel 1: No.\n\nChannel 0: that\n\nChannel 1: I don't I don't think we have an IT review, though.\n\nChannel 0: oh, alright. So so far so good with your IT, you mean?\n\nChannel 1: Yes. 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care.","start":66.46,"end":67.2,"sentiment":"positive","sentiment_score":0.4580330103635788}],"sentiment":"positive","sentiment_score":0.46731506784756977,"channel":0,"num_words":3,"start":66.14,"end":67.2},{"sentences":[{"text":"Thanks.","start":66.72694,"end":67.22694,"sentiment":"positive","sentiment_score":0.43688493967056274},{"text":"Bye.","start":67.44694,"end":67.94694,"sentiment":"neutral","sentiment_score":0.28103673458099365}],"sentiment":"positive","sentiment_score":0.3589608371257782,"channel":1,"num_words":2,"start":66.72694,"end":67.94694},{"sentences":[{"text":"Bye bye.","start":67.82,"end":68.56,"sentiment":"neutral","sentiment_score":0.16201499104499817}],"sentiment":"neutral","sentiment_score":0.16201499104499817,"channel":0,"num_words":2,"start":67.82,"end":68.56}]},"summary":{"result":"success","short":"The customer, Emma, receives a call from someone named Daniel who is inquiring about her upcoming IT review. Emma confirms that she has not received an IT review yet and the caller assures her that they have used the same company for youth. The call ends with the caller promising to inform Daniel and thanking her."},"intents":{"segments":[{"text":"I have a note here that says you're coming up for an IT review towards the middle of this year. Is that correct? Sorry.","start_word":44,"end_word":67,"intents":[{"intent":"Schedule it review","confidence_score":0.4842101}]}]},"sentiments":{"segments":[{"text":"Hi, Emma.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.17314204573631287},{"text":"Good morning, ma'am.","start_word":2,"end_word":4,"sentiment":"positive","sentiment_score":0.4594879150390625},{"text":"Hello? Hello? Hello? Hi, ma'am. This is Emma. Right? This Can is I Abby ask who's from calling? yeah. From Springfield, Brisbane. Daniel asked me to reach out to you, ma'am, because I've spoken with you in the past. I have a note here that says you're coming up for an IT review towards the middle of this year. Is that correct? Sorry. Where did you say you were from? I missed all that. We've spoken with you in the past. Daniel asked me to reach out to you because it shows here that you are coming up for an IT review towards the middle of this year, which is June this month. Yep. Is No. that I don't I don't think we have an IT review, though. oh, alright. So so far so good with your IT, you mean? Yes. Yeah. We have used the same company for youth. Oh, okay. Okay. No problem, ma'am. I'll let him know.","start_word":5,"end_word":164,"sentiment":"neutral","sentiment_score":0.036956414580345154},{"text":"Thank you so Okay. much. Take care. Thanks.","start_word":165,"end_word":172,"sentiment":"positive","sentiment_score":0.4718492031097412},{"text":"Bye. Bye bye.","start_word":173,"end_word":175,"sentiment":"neutral","sentiment_score":0.21773111820220947}],"average":{"sentiment":"neutral","sentiment_score":0.07636483510335286}}}}