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Is this Chen David in Ames Financial Group? I'm try you're yeah. Daniel asked me to reach out to you because we've spoken with you in the past, and I have a note here that says that you are coming up for an IT review towards the middle of this year. Is that correct? Yeah. An IT review. Oh, for an yeah. For an IT review, sir. I would let Danielle call you about it. But do you recall for an IT review? IT. Yes. Right. We're IT. Alright. But but so far, how's your IT? Yeah. That's okay. I wanted to confirm with him as well. Do you have your uh-huh. But do you have recurring issues that you recall with your IT? IT? IT. IT review, like, recurring system issues, IT concerns. Yeah. But so far, I think you were not able to review yet. Right? That's why you have an upcoming IT review. So I would let yes. Can he call you later or in the afternoon? Daniel? Email. Email. I don't have your email here. An update do you have an updated email for AIMS Financial Group? You're still in AIMS Financial Group. Right? Text. Text. You prefer text? Okay. Thank you. 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Hi. Good morning, sir. This is Abby calling from Techno One in Springfield, Brisbane. Is this I just wanted to make sure that I'm calling the right person, sir.\n\nIs this Chen David in Ames Financial Group? I'm try you're yeah. Daniel asked me to reach out to you because we've spoken with you in the past, and I have a note here that says that you are coming up for an IT review towards the middle of this year. Is that correct? Yeah.\n\nAn IT review. Oh, for an yeah. For an IT review, sir. I would let Danielle call you about it. But do you recall for an IT review?\n\nIT. Yes. Right. We're IT. Alright.\n\nBut but so far, how's your IT? Yeah. That's okay. I wanted to confirm with him as well. Do you have your uh-huh.\n\nBut do you have recurring issues that you recall with your IT? IT? IT. IT review, like, recurring system issues, IT concerns. Yeah.\n\nBut so far, I think you were not able to review yet. Right? That's why you have an upcoming IT review. So I would let yes. 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Take care.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.00225071725435555},{"text":"Hi.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.01249273493885994},{"text":"Good morning, sir.","start":4.7999997,"end":5.7799997,"sentiment":"positive","sentiment_score":0.4363134702046712},{"text":"This is Abby calling from Techno One in Springfield, Brisbane.","start":5.92,"end":9.54,"sentiment":"neutral","sentiment_score":0.22904910296201705},{"text":"Is this I just wanted to make sure that I'm calling the right person, sir.","start":9.599999,"end":12.16,"sentiment":"neutral","sentiment_score":0.1558771774172783}],"sentiment":"neutral","sentiment_score":0.1984110851228858,"num_words":30,"start":2.8799999,"end":12.16},{"sentences":[{"text":"Is this Chen David in Ames Financial Group?","start":12.16,"end":15.645,"sentiment":"neutral","sentiment_score":0.04566576471552253},{"text":"I'm try you're 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so far, I think you were not able to review yet.","start":111.805,"end":114.67,"sentiment":"neutral","sentiment_score":-0.24559369931618372},{"text":"Right?","start":114.67,"end":114.83,"sentiment":"neutral","sentiment_score":-0.1326504349708557},{"text":"That's why you have an upcoming IT review.","start":114.83,"end":117.25,"sentiment":"neutral","sentiment_score":-0.155078892596066},{"text":"So I would let yes.","start":117.47,"end":122.990005,"sentiment":"neutral","sentiment_score":-0.016916025429964066},{"text":"Can he call you later or in the afternoon?","start":122.990005,"end":125.65,"sentiment":"neutral","sentiment_score":-0.04901119859682189}],"sentiment":"neutral","sentiment_score":-0.13845962520156588,"num_words":35,"start":111.805,"end":125.65},{"sentences":[{"text":"Daniel?","start":127.045,"end":127.545,"sentiment":"neutral","sentiment_score":-0.043123774230480194},{"text":"Email.","start":129.125,"end":129.625,"sentiment":"neutral","sentiment_score":-0.028058171272277832},{"text":"Email.","start":130.64499,"end":130.965,"sentiment":"neutral","sentiment_score":-0.05500510334968567},{"text":"I don't have your email here.","start":130.965,"end":133.305,"sentiment":"neutral","sentiment_score":-0.15956691652536392},{"text":"An update do you have an updated email for AIMS Financial Group?","start":134.64499,"end":138.58499,"sentiment":"neutral","sentiment_score":-0.04709922708570957}],"sentiment":"neutral","sentiment_score":-0.0785132987158639,"num_words":21,"start":127.045,"end":138.58499},{"sentences":[{"text":"You're 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Who is calling? Ames, Spanish. Yes. So so where where are you calling from? Brisbane. I mean, though, after this year. I really forgot it. Sorry. I didn't interview. Hello? AT IT review. I don't have any idea about it. I don't have any sorry about it. This. Can you send me a message or email to remind me? I really don't didn't really that's set up many long time ago. I didn't IT? What's the IT? I didn't what's the IT? Sorry. Probably, that's the the the wrong message. I don't know. Many years ago, I guess, I worked for AIMS Finance Group eight years ago. Eight years ago. Sir, please send me an email. Let me know. I didn't sorry. Forgot this. Sorry. Okay. Who who can just send me an email. Daniel. No. No. No. Sorry. Sorry about this. If you don't have email, that's it. Or text me message. Okay. Sorry about this. Don't call me. I'm not yeah. I'm not meeting. Thank you. 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Who is calling? Ames, Spanish. Yes. So so where where are you calling from?\n\nBrisbane. I mean, though, after this year. I really forgot it. Sorry. I didn't interview.\n\nHello? AT IT review. I don't have any idea about it. I don't have any sorry about it. This.\n\nCan you send me a message or email to remind me? I really don't didn't really that's set up many long time ago. I didn't IT? What's the IT? I didn't what's the IT?\n\nSorry. Probably, that's the the the wrong message. I don't know. Many years ago, I guess, I worked for AIMS Finance Group eight years ago. Eight years ago.\n\nSir, please send me an email. Let me know. I didn't sorry. Forgot this. Sorry.\n\nOkay. Who who can just send me an email. Daniel. No. No.\n\nNo. Sorry. Sorry about this. If you don't have email, that's it. Or text me message.\n\nOkay. Sorry about this. Don't call me. I'm not yeah. I'm not meeting.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.0031858193688094616},{"text":"Who is calling?","start":4.24,"end":5.22,"sentiment":"neutral","sentiment_score":0.0042494600638747215},{"text":"Ames, Spanish.","start":17.855,"end":18.575,"sentiment":"neutral","sentiment_score":0.00796853331848979},{"text":"Yes.","start":18.575,"end":18.975,"sentiment":"neutral","sentiment_score":0.03445690497756004},{"text":"So so where where are you calling from?","start":18.975,"end":22.355,"sentiment":"neutral","sentiment_score":0.013414527988061309}],"sentiment":"neutral","sentiment_score":0.011576293005297581,"num_words":15,"start":0.39999998,"end":22.355},{"sentences":[{"text":"Brisbane.","start":22.494999,"end":22.994999,"sentiment":"neutral","sentiment_score":0.02363595739006996},{"text":"I mean, though, after this year.","start":37.77,"end":39.55,"sentiment":"neutral","sentiment_score":-0.08687876537442207},{"text":"I 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This is Abby calling from Techno One in Springfield, Brisbane. Is this I just wanted to make sure that I'm calling the right person, sir. Is this Chen David in Ames Financial Group?\n\nChannel 1: Ames, Spanish. Yes. So so where where are you calling from? Brisbane.\n\nChannel 0: I'm try you're yeah. Daniel asked me to reach out to you because we've spoken with you in the past, and I have a note here that says that you are coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: I mean, though, after this year. I really\n\nChannel 0: Yeah. An\n\nChannel 1: forgot\n\nChannel 0: IT\n\nChannel 1: it.\n\nChannel 0: review.\n\nChannel 1: Sorry. I didn't interview. Hello?\n\nChannel 0: Oh, for an yeah. For an IT review, sir. I would let Danielle call you about it. But do you recall for an IT review?\n\nChannel 1: AT IT review.\n\nChannel 0: IT. Yes. Right. We're\n\nChannel 1: I don't have\n\nChannel 0: IT.\n\nChannel 1: any idea about it. I don't\n\nChannel 0: Alright.\n\nChannel 1: have any\n\nChannel 0: But\n\nChannel 1: sorry\n\nChannel 0: but\n\nChannel 1: about it.\n\nChannel 0: so far, how's your IT? Yeah. That's okay. I wanted to confirm with him as well.\n\nChannel 1: This. Can you send\n\nChannel 0: Do\n\nChannel 1: me\n\nChannel 0: you have your\n\nChannel 1: a message or\n\nChannel 0: uh-huh.\n\nChannel 1: email to remind me? I really don't didn't really that's set up many long time ago. I didn't\n\nChannel 0: But do you have recurring issues that you recall with your IT?\n\nChannel 1: IT? What's the IT? I didn't what's the IT?\n\nChannel 0: IT? IT. IT review, like, recurring system issues, IT concerns.\n\nChannel 1: Sorry. Probably, that's the the the wrong message. I don't know. Many years ago, I guess, I worked for AIMS Finance Group eight years ago. Eight years ago.\n\nChannel 0: Yeah. But so far, I think you were not able to review yet. Right? That's why you have an upcoming IT review. So\n\nChannel 1: Sir,\n\nChannel 0: I would\n\nChannel 1: please\n\nChannel 0: let\n\nChannel 1: send me an email. Let me know. I didn't sorry. Forgot this.\n\nChannel 0: yes.\n\nChannel 1: Sorry.\n\nChannel 0: Can he\n\nChannel 1: Okay.\n\nChannel 0: call you later or in the afternoon?\n\nChannel 1: Who who can just\n\nChannel 0: Daniel?\n\nChannel 1: send me an email. Daniel.\n\nChannel 0: Email. Email. I don't have your email here. An update do you have an updated email for AIMS Financial Group? You're still\n\nChannel 1: No.\n\nChannel 0: in\n\nChannel 1: No. No.\n\nChannel 0: AIMS\n\nChannel 1: Sorry.\n\nChannel 0: Financial\n\nChannel 1: Sorry about\n\nChannel 0: Group.\n\nChannel 1: this.\n\nChannel 0: Right?\n\nChannel 1: If you don't have email, that's it. Or text me message.\n\nChannel 0: Text. Text. You\n\nChannel 1: Okay.\n\nChannel 0: prefer\n\nChannel 1: Sorry\n\nChannel 0: text?\n\nChannel 1: about this. Don't call me.\n\nChannel 0: Okay.\n\nChannel 1: I'm not yeah. I'm not meeting.\n\nChannel 0: Thank you. Take care.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.0031858193688094616}],"sentiment":"neutral","sentiment_score":0.0031858193688094616,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.00225071725435555}],"sentiment":"neutral","sentiment_score":0.00225071725435555,"channel":0,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Who 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to make sure that I'm calling the right person, sir.","start":9.599999,"end":12.16,"sentiment":"neutral","sentiment_score":0.1558771774172783},{"text":"Is this Chen David in Ames Financial Group?","start":12.16,"end":15.645,"sentiment":"neutral","sentiment_score":0.04566576471552253}],"sentiment":"neutral","sentiment_score":0.1750809783115983,"channel":0,"num_words":36,"start":4.7999997,"end":15.645},{"sentences":[{"text":"Ames, Spanish.","start":17.855,"end":18.575,"sentiment":"neutral","sentiment_score":0.00796853331848979},{"text":"Yes.","start":18.575,"end":18.975,"sentiment":"neutral","sentiment_score":0.03445690497756004},{"text":"So so where where are you calling 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She confirms if Chen is coming up for an IT review and asks for an email or text message to remind him about the upcoming review. The call ends with Abby apologizing for not being available and thanking Chen."},"intents":{"segments":[{"text":"Who is Hi. calling? Good morning, sir. This is Abby calling from Techno One in Springfield, Brisbane. Is this I just wanted to make sure that I'm calling the right person, sir.","start_word":2,"end_word":33,"intents":[{"intent":"Request to call","confidence_score":0.00023612319}]},{"text":"This is Abby calling from Techno One in Springfield, Brisbane. Is this I just wanted to make sure that I'm calling the right person, sir. Is this Chen David in Ames Financial Group? Ames, Spanish.","start_word":9,"end_word":43,"intents":[{"intent":"Confirm identity","confidence_score":0.84749955},{"intent":"Confirm identity","confidence_score":0.23241849}]},{"text":"So so where where are you calling from? 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Who is Hi. calling?","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.0065764631144702435},{"text":"Good morning, sir.","start_word":6,"end_word":8,"sentiment":"positive","sentiment_score":0.4359622001647949},{"text":"This is Abby calling from Techno One in Springfield, Brisbane. Is this I just wanted to make sure that I'm calling the right person, sir. Is this Chen David in Ames Financial Group? Ames, Spanish. Yes. So so where where are you calling from? Brisbane. I'm try you're yeah. Daniel asked me to reach out to you because we've spoken with you in the past, and I have a note here that says that you are coming up for an IT review towards the middle of this year. Is that correct? I mean, though, after this year. I really Yeah. An forgot IT it. review. Sorry. I didn't interview. Hello? Oh, for an yeah. For an IT review, sir. I would let Danielle call you about it. But do you recall for an IT review? AT IT review. IT. Yes. Right. We're I don't have IT. any idea about it. I don't Alright. have any But sorry but about it. so far, how's your IT? Yeah. That's okay. I wanted to confirm with him as well. This. Can you send Do me you have your a message uh-huh. or email to remind me?","start_word":9,"end_word":201,"sentiment":"neutral","sentiment_score":0.0058340453542768955},{"text":"I really don't didn't really that's set up many long time ago.","start_word":202,"end_word":213,"sentiment":"negative","sentiment_score":-0.4478643834590912},{"text":"I didn't But do you have recurring issues that you recall with your IT? IT? What's the IT? I didn't what's the IT? IT? IT. IT review, like, recurring system issues, IT concerns. Sorry.","start_word":214,"end_word":247,"sentiment":"neutral","sentiment_score":-0.07765266299247742},{"text":"Probably, that's the the the wrong message.","start_word":248,"end_word":254,"sentiment":"negative","sentiment_score":-0.5493043661117554},{"text":"I don't know. 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