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you.","start":261.96494,"end":262.70493,"sentiment":"positive","sentiment_score":0.39289475977420807},{"text":"Bye bye.","start":264.92493,"end":265.58493,"sentiment":"neutral","sentiment_score":0.09039921686053276}],"sentiment":"neutral","sentiment_score":0.24164698831737041,"num_words":4,"start":261.96494,"end":265.58493}]}}]},{"alternatives":[{"transcript":"Hello? Ben speaking. May I help you? Speaking. Yes. Where are you from again? Sorry. Okay. Can you spell that again for me, please, if you don't mind? Yep. AI, you said? You can, but it's one of those things you're probably wasting your time. I'm not sure we're gonna, at the moment, need anything like this. We're pretty happy with our cybersecurity at the moment. No. That's at the moment, we're definitely not moving away what we have at the moment. Maybe later in the on the later in the year, we can have a look kinda thing, see what you guys offer. But at the moment, I I think it's just a waste of time. I you know, it's just we're not in a plan at the moment to change anything or upgrade anything or replace anything at the moment. We're locked down for at least next year on most of the our licensing anyway. Yeah. It's it's one of those things. I don't think it's gonna do much better or do anything at all having some sort of meeting with you guys. Alright. No. I just yeah. Send me email. I can have a look and and go from there kind of thing. But at the moment, it's one of those things. If you're not happy with something or something is coming up for review, I will probably have a look and see what you guys got to offer. But, yeah, not at the moment. Bruno, b r u n o, dot lopez, lope,sforSam,@summitfleet,suw s u m m I t, fleet, f l e e t, dot com dot a u. U. Dot com dot a u. Yep. Yep. A 110. No worries. Thank you. 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Ben speaking. May I help you? Speaking. Yes.\n\nWhere are you from again? Sorry. Okay. Can you spell that again for me, please, if you don't mind? Yep.\n\nAI, you said? You can, but it's one of those things you're probably wasting your time. I'm not sure we're gonna, at the moment, need anything like this. We're pretty happy with our cybersecurity at the moment. No.\n\nThat's at the moment, we're definitely not moving away what we have at the moment. Maybe later in the on the later in the year, we can have a look kinda thing, see what you guys offer. But at the moment, I I think it's just a waste of time. I you know, it's just we're not in a plan at the moment to change anything or upgrade anything or replace anything at the moment. We're locked down for at least next year on most of the our licensing anyway.\n\nYeah. It's it's one of those things. I don't think it's gonna do much better or do anything at all having some sort of meeting with you guys. Alright. No.\n\nI just yeah. 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not sure we're gonna, at the moment, need anything like this.","start":86.579994,"end":93.135,"sentiment":"negative","sentiment_score":-0.5413102358579636},{"text":"We're pretty happy with our cybersecurity at the moment.","start":93.215004,"end":96.035,"sentiment":"neutral","sentiment_score":-0.01241346365875668},{"text":"No.","start":110.93,"end":111.17,"sentiment":"negative","sentiment_score":-0.39927804470062256}],"sentiment":"negative","sentiment_score":-0.38095791023959846,"num_words":38,"start":61.989998,"end":111.17},{"sentences":[{"text":"That's at the moment, we're definitely not moving away what we have at the moment.","start":111.17,"end":117.11,"sentiment":"negative","sentiment_score":-0.459982818365097},{"text":"Maybe later in the on the later in the year, we can have a look kinda thing, see what you guys offer.","start":118.53,"end":125.375,"sentiment":"neutral","sentiment_score":-0.23129741508852353},{"text":"But at the moment, I I think it's just a waste of 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or something is coming up for review, I will probably have a look and see what you guys got to offer.","start":175.595,"end":184.655,"sentiment":"neutral","sentiment_score":-0.19295039303876735}],"sentiment":"neutral","sentiment_score":-0.1241355190900239,"num_words":55,"start":164.56,"end":184.655},{"sentences":[{"text":"But, yeah, not at the moment.","start":185.435,"end":187.95001,"sentiment":"neutral","sentiment_score":-0.24825317412614822},{"text":"Bruno, b r u n o, dot lopez, lope,sforSam,@summitfleet,suw s u m m I t, fleet, f l e e t, dot com dot a u.","start":204.10501,"end":222.41,"sentiment":"neutral","sentiment_score":0.018937632871361878},{"text":"U.","start":233.765,"end":233.925,"sentiment":"neutral","sentiment_score":0.004921461455523968},{"text":"Dot com dot a 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you.","start":263.185,"end":263.745,"sentiment":"positive","sentiment_score":0.7513611912727356},{"text":"Bye.","start":263.745,"end":264.245,"sentiment":"positive","sentiment_score":0.4678996205329895}],"sentiment":"positive","sentiment_score":0.36571226036176085,"num_words":8,"start":242.4075,"end":264.245}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Ben\n\nChannel 0: Oh,\n\nChannel 1: speaking.\n\nChannel 0: hi,\n\nChannel 1: May I help you?\n\nChannel 0: Bruno?\n\nChannel 1: Speaking.\n\nChannel 0: Oh, yes. My name is Andrew from Vigilance AI. Am I talking to Bruno?\n\nChannel 1: Yes. Where are you from again? Sorry.\n\nChannel 0: Oh, I represent Vigilance AI, Bruno. We are a cybersecurity company, and our platforms provide AI security analysts, which work twenty four seven without you hiring a full time security engineer or without you putting much time into it. And our CDO\n\nChannel 1: Okay.\n\nChannel 0: wanted to show our platform's value with just a really quick demo. If you're available this week?\n\nChannel 1: Can you spell that again for me, please, if you don't mind?\n\nChannel 0: Oh, yeah. It's vigilance, v I g I l e n s e.\n\nChannel 1: Yep. AI, you said?\n\nChannel 0: Yeah. That's right. Alright.\n\nChannel 1: You can, but it's one of those things you're probably wasting your time. I'm not sure we're gonna, at the moment, need anything like this. We're pretty happy with our cybersecurity at the moment.\n\nChannel 0: Oh, alright. Well, that's, well, that's fair. But you would still be open to seeing how we compare even though you'll stay with them, Bruno? You'll negotiate better at renewal?\n\nChannel 1: No. That's at the moment, we're definitely not moving away what we have at the moment. Maybe\n\nChannel 0: Understood.\n\nChannel 1: later in the on the later in the year, we can have a look kinda thing, see what you guys offer. But at the moment, I I think it's just a waste of time. I\n\nChannel 0: Understood.\n\nChannel 1: you know, it's just we're not in a plan at the moment to change anything or upgrade anything or replace\n\nChannel 0: Mhmm.\n\nChannel 1: anything at the moment. We're locked down for at least next year on most of the our licensing anyway. Yeah. It's it's one of those things. I don't think it's gonna do much better or do anything at all having some sort of meeting with you guys.\n\nChannel 0: I totally understand that. No worries, Bruno. How\n\nChannel 1: Alright.\n\nChannel 0: about I'll\n\nChannel 1: No. I\n\nChannel 0: send\n\nChannel 1: just\n\nChannel 0: you our email in case\n\nChannel 1: yeah. Send me\n\nChannel 0: I\n\nChannel 1: email. I can have a look and and go from there kind of thing. But at the\n\nChannel 0: mhmm.\n\nChannel 1: moment, it's one of those things. If you're not happy with something or something is coming up for review, I will probably have a look and see what you guys got to offer. But, yeah, not at the moment.\n\nChannel 0: Oh, it's okay. I totally understand, Bruno. But what what's the best email where I can send our information to so that you can check us out for any future references.\n\nChannel 1: Bruno, b r u n o, dot\n\nChannel 0: Mhmm.\n\nChannel 1: lopez, lope,sforSam,@summitfleet,suw s u m m I t, fleet, f l e e t, dot com dot a u.\n\nChannel 0: Alright. That's bruno.lopezs@summitfleet.com.eu.\n\nChannel 1: U. Dot com dot a u. Yep.\n\nChannel 0: Alright. Well, Bruno, thank you for your time. Thanks for answering, mate. I'll just\n\nChannel 1: Yep.\n\nChannel 0: make sure to send our email so that you can check us out. Oh, one last thing, Bruno, so that I can send you the right brochure. How many endpoints or users do you currently have?\n\nChannel 1: A 110.\n\nChannel 0: Alright. Gotcha. Thank you, Bruno. Again, you take care. Right?\n\nThank you.\n\nChannel 1: No worries. Thank you. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.008250663988292217},{"text":"Ben","start":3.6799998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.007588163018226624}],"sentiment":"neutral","sentiment_score":0.00791941350325942,"channel":1,"num_words":2,"start":0.56,"end":3.9199998},{"sentences":[{"text":"Oh,","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.008353416807949543}],"sentiment":"neutral","sentiment_score":0.008353416807949543,"channel":0,"num_words":1,"start":3.76,"end":4.0},{"sentences":[{"text":"speaking.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.010079111903905869}],"sentiment":"neutral","sentiment_score":0.010079111903905869,"channel":1,"num_words":1,"start":3.9199998,"end":4.24},{"sentences":[{"text":"hi,","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.027531541883945465}],"sentiment":"neutral","sentiment_score":0.027531541883945465,"channel":0,"num_words":1,"start":4.0,"end":4.5},{"sentences":[{"text":"May I help you?","start":4.24,"end":5.14,"sentiment":"neutral","sentiment_score":0.04595984984189272}],"sentiment":"neutral","sentiment_score":0.04595984984189272,"channel":1,"num_words":4,"start":4.24,"end":5.14},{"sentences":[{"text":"Bruno?","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.030612993985414505}],"sentiment":"neutral","sentiment_score":0.030612993985414505,"channel":0,"num_words":1,"start":4.64,"end":5.14},{"sentences":[{"text":"Speaking.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.00853758305311203}],"sentiment":"neutral","sentiment_score":0.00853758305311203,"channel":1,"num_words":1,"start":6.24,"end":6.74},{"sentences":[{"text":"Oh, yes.","start":6.24,"end":7.06,"sentiment":"neutral","sentiment_score":0.01152788707986474},{"text":"My name is Andrew from Vigilance AI.","start":7.52,"end":10.16,"sentiment":"neutral","sentiment_score":0.034082509843366485},{"text":"Am I talking to 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our email in case","start":164.815,"end":166.83499,"sentiment":"neutral","sentiment_score":-0.05209956429898739}],"sentiment":"neutral","sentiment_score":-0.05209956429898739,"channel":0,"num_words":5,"start":164.815,"end":166.83499},{"sentences":[{"text":"yeah.","start":166.64,"end":166.96,"sentiment":"neutral","sentiment_score":-0.004214448854327202},{"text":"Send me","start":166.96,"end":167.36,"sentiment":"neutral","sentiment_score":-0.018208203837275505}],"sentiment":"neutral","sentiment_score":-0.013543618842959404,"channel":1,"num_words":3,"start":166.64,"end":167.36},{"sentences":[{"text":"I","start":167.295,"end":167.455,"sentiment":"neutral","sentiment_score":-0.02015223354101181}],"sentiment":"neutral","sentiment_score":-0.02015223354101181,"channel":0,"num_words":1,"start":167.295,"end":167.455},{"sentences":[{"text":"email.","start":167.36,"end":167.86,"sentiment":"neutral","sentiment_score":-0.019730616360902783},{"text":"I can have a look and and go from there kind of thing.","start":168.0,"end":171.3,"sentiment":"neutral","sentiment_score":-0.0138238025112794},{"text":"But at the","start":171.92,"end":172.48,"sentiment":"neutral","sentiment_score":-0.09956985960404079}],"sentiment":"neutral","sentiment_score":-0.029302919283509254,"channel":1,"num_words":17,"start":167.36,"end":172.48},{"sentences":[{"text":"mhmm.","start":172.415,"end":172.915,"sentiment":"neutral","sentiment_score":-0.09988416731357574}],"sentiment":"neutral","sentiment_score":-0.09988416731357574,"channel":0,"num_words":1,"start":172.415,"end":172.915},{"sentences":[{"text":"moment, it's one of those things.","start":172.48,"end":175.535,"sentiment":"neutral","sentiment_score":-0.15529775122801462},{"text":"If you're not happy with something or something is coming up for review, I will probably have a look and see what you guys got to offer.","start":175.595,"end":184.655,"sentiment":"neutral","sentiment_score":-0.19295039303876735},{"text":"But, yeah, not at the moment.","start":185.435,"end":187.95001,"sentiment":"neutral","sentiment_score":-0.24825317412614822}],"sentiment":"neutral","sentiment_score":-0.19566579908132553,"channel":1,"num_words":39,"start":172.48,"end":187.95001},{"sentences":[{"text":"Oh, it's okay.","start":189.05501,"end":189.855,"sentiment":"neutral","sentiment_score":0.08557128285368283},{"text":"I totally understand, Bruno.","start":189.855,"end":191.875,"sentiment":"neutral","sentiment_score":0.2426045574247837},{"text":"But what what's the best email where I can send our information to so that you can check us out for any future references.","start":192.895,"end":202.87,"sentiment":"neutral","sentiment_score":0.11221227670709293}],"sentiment":"neutral","sentiment_score":0.12645892642678752,"channel":0,"num_words":31,"start":189.05501,"end":202.87},{"sentences":[{"text":"Bruno, b r u n o, dot","start":204.10501,"end":207.645,"sentiment":"neutral","sentiment_score":0.02497173340192863}],"sentiment":"neutral","sentiment_score":0.02497173340192863,"channel":1,"num_words":7,"start":204.10501,"end":207.645},{"sentences":[{"text":"Mhmm.","start":207.33,"end":207.83,"sentiment":"neutral","sentiment_score":0.022340714931488037}],"sentiment":"neutral","sentiment_score":0.022340714931488037,"channel":0,"num_words":1,"start":207.33,"end":207.83},{"sentences":[{"text":"lopez, lope,sforSam,@summitfleet,suw s u m m I t, fleet, f l e e t, dot com dot a u.","start":208.02501,"end":222.41,"sentiment":"neutral","sentiment_score":0.01671454320220571}],"sentiment":"neutral","sentiment_score":0.01671454320220571,"channel":1,"num_words":19,"start":208.02501,"end":222.41},{"sentences":[{"text":"Alright.","start":224.22499,"end":224.72499,"sentiment":"neutral","sentiment_score":0.038642916828393936},{"text":"That's bruno.lopezs@summitfleet.com.eu.","start":225.265,"end":234.86,"sentiment":"neutral","sentiment_score":0.02425134088844061}],"sentiment":"neutral","sentiment_score":0.029048532868425053,"channel":0,"num_words":3,"start":224.22499,"end":234.86},{"sentences":[{"text":"U.","start":233.765,"end":233.925,"sentiment":"neutral","sentiment_score":0.004921461455523968},{"text":"Dot com dot a u.","start":233.925,"end":234.99,"sentiment":"neutral","sentiment_score":0.007880909647792578},{"text":"Yep.","start":234.99,"end":235.49,"sentiment":"neutral","sentiment_score":0.0471324622631073}],"sentiment":"neutral","sentiment_score":0.013065495993942022,"channel":1,"num_words":7,"start":233.765,"end":235.49},{"sentences":[{"text":"Alright.","start":237.24,"end":237.74,"sentiment":"neutral","sentiment_score":0.13131186366081238},{"text":"Well, Bruno, thank you for your time.","start":238.12,"end":240.28,"sentiment":"positive","sentiment_score":0.4450261507715498},{"text":"Thanks for answering, mate.","start":240.28,"end":241.74,"sentiment":"positive","sentiment_score":0.5061033070087433},{"text":"I'll just","start":242.12,"end":242.6,"sentiment":"neutral","sentiment_score":0.21794455498456955}],"sentiment":"positive","sentiment_score":0.40762837550469805,"channel":0,"num_words":14,"start":237.24,"end":242.6},{"sentences":[{"text":"Yep.","start":242.4075,"end":242.9075,"sentiment":"neutral","sentiment_score":0.16756027936935425}],"sentiment":"neutral","sentiment_score":0.16756027936935425,"channel":1,"num_words":1,"start":242.4075,"end":242.9075},{"sentences":[{"text":"make sure to send our email so that you can check us out.","start":242.6,"end":245.175,"sentiment":"neutral","sentiment_score":0.19745971663640097},{"text":"Oh, one last thing, Bruno, so that I can send you the right brochure.","start":245.41501,"end":250.955,"sentiment":"neutral","sentiment_score":0.10473073992346014},{"text":"How many endpoints or users do you currently have?","start":251.41501,"end":254.68494,"sentiment":"neutral","sentiment_score":0.03332214616239071}],"sentiment":"neutral","sentiment_score":0.12036405529619919,"channel":0,"num_words":36,"start":242.6,"end":254.68494},{"sentences":[{"text":"A 110.","start":255.665,"end":256.725,"sentiment":"neutral","sentiment_score":0.03406699560582638}],"sentiment":"neutral","sentiment_score":0.03406699560582638,"channel":1,"num_words":2,"start":255.665,"end":256.725},{"sentences":[{"text":"Alright.","start":257.72495,"end":258.20493,"sentiment":"neutral","sentiment_score":0.12284252047538756},{"text":"Gotcha.","start":258.20493,"end":258.70493,"sentiment":"neutral","sentiment_score":0.16442619264125824},{"text":"Thank you, Bruno.","start":259.48492,"end":260.46494,"sentiment":"positive","sentiment_score":0.48011013865470886},{"text":"Again, you take care.","start":260.52493,"end":261.56494,"sentiment":"positive","sentiment_score":0.4645237326622009},{"text":"Right?","start":261.56494,"end":261.96494,"sentiment":"neutral","sentiment_score":0.2869868278503418}],"sentiment":"positive","sentiment_score":0.3872680887579918,"channel":0,"num_words":10,"start":257.72495,"end":261.96494},{"sentences":[{"text":"Thank you.","start":261.96494,"end":262.70493,"sentiment":"positive","sentiment_score":0.39289475977420807}],"sentiment":"positive","sentiment_score":0.39289475977420807,"channel":0,"num_words":2,"start":261.96494,"end":262.70493},{"sentences":[{"text":"No worries.","start":262.625,"end":263.185,"sentiment":"positive","sentiment_score":0.35969090461730957},{"text":"Thank you.","start":263.185,"end":263.745,"sentiment":"positive","sentiment_score":0.7513611912727356},{"text":"Bye.","start":263.745,"end":264.245,"sentiment":"positive","sentiment_score":0.4678996205329895}],"sentiment":"positive","sentiment_score":0.538000762462616,"channel":1,"num_words":5,"start":262.625,"end":264.245},{"sentences":[{"text":"Bye bye.","start":264.92493,"end":265.58493,"sentiment":"neutral","sentiment_score":0.09039921686053276}],"sentiment":"neutral","sentiment_score":0.09039921686053276,"channel":0,"num_words":2,"start":264.92493,"end":265.58493}]},"summary":{"result":"success","short":"An agent from profit security company, K Kia, calls a customer named Bruno to offer a cybersecurity demo. The agent explains that they are not currently in a plan to upgrade or change their current system and offers to check in with the customer in the future. The agent also asks about the customer's number and sends an email with information."},"intents":{"segments":[{"text":"Bruno, b r u n o, dot Mhmm. lopez, lope,sforSam,@summitfleet,suw s u m m I t, fleet, f l e e t, dot com dot a u.","start_word":423,"end_word":449,"intents":[{"intent":"Provide contact information","confidence_score":0.0023109098}]},{"text":"Oh, one last thing, Bruno, so that I can send you the right brochure. How many endpoints or users do you currently have? A 110. Alright.","start_word":488,"end_word":513,"intents":[{"intent":"Send brochure","confidence_score":0.00018714438}]}]},"sentiments":{"segments":[{"text":"Hello? Ben Oh, speaking. hi, May I help Bruno? you? Oh, Speaking. yes. My name is Andrew from Vigilance AI. Am I talking to Bruno? Yes. Where are you from again? Sorry. Oh, I represent Vigilance AI, Bruno. We are a cybersecurity company, and our platforms provide AI security analysts, which work twenty four seven without you hiring a full time security engineer or without you putting much time into it. And our CDO Okay.","start_word":0,"end_word":74,"sentiment":"neutral","sentiment_score":0.05530824139714241},{"text":"wanted to show our platform's value with just a really quick demo.","start_word":75,"end_word":86,"sentiment":"positive","sentiment_score":0.4452812671661377},{"text":"If you're available this week? Can you spell that again for me, please, if you don't mind? Oh, yeah. It's vigilance, v I g I l e n s e. Yep. AI, you said? Yeah. That's right. Alright.","start_word":87,"end_word":124,"sentiment":"neutral","sentiment_score":0.0009290269808843732},{"text":"You can, but it's one of those things you're probably wasting your time. I'm not sure we're gonna, at the moment, need anything like this.","start_word":125,"end_word":149,"sentiment":"negative","sentiment_score":-0.5654541254043579},{"text":"We're pretty happy with our cybersecurity at the moment. Oh, alright. Well, that's, well, that's fair. But you would still be open to seeing how we compare even though you'll stay with them, Bruno? You'll negotiate better at renewal?","start_word":150,"end_word":188,"sentiment":"neutral","sentiment_score":0.003599720075726509},{"text":"No. That's at the moment, we're definitely not moving away what we have at the moment. Maybe Understood.","start_word":189,"end_word":206,"sentiment":"negative","sentiment_score":-0.4428645372390747},{"text":"later in the on the later in the year, we can have a look kinda thing, see what you guys offer.","start_word":207,"end_word":227,"sentiment":"neutral","sentiment_score":-0.2259475588798523},{"text":"But at the moment, I I think it's just a waste of time. I Understood. you know, it's just we're not in a plan at the moment to change anything or upgrade anything or replace Mhmm.","start_word":228,"end_word":263,"sentiment":"negative","sentiment_score":-0.5699543356895447},{"text":"anything at the moment. We're locked down for at least next year on most of the our licensing anyway. Yeah. It's it's one of those things.","start_word":264,"end_word":289,"sentiment":"neutral","sentiment_score":-0.27341964611640346},{"text":"I don't think it's gonna do much better or do anything at all having some sort of meeting with you guys.","start_word":290,"end_word":310,"sentiment":"negative","sentiment_score":-0.43249624967575073},{"text":"I totally understand that. No worries, Bruno. How Alright. about I'll No. I send just you our email in case yeah. Send me I email. I can have a look and and go from there kind of thing. But at the mhmm. moment, it's one of those things. If you're not happy with something or something is coming up for review, I will probably have a look and see what you guys got to offer. But, yeah, not at the moment. Oh, it's okay. I totally understand, Bruno. But what what's the best email where I can send our information to so that you can check us out for any future references. Bruno, b r u n o, dot Mhmm. lopez, lope,sforSam,@summitfleet,suw s u m m I t, fleet, f l e e t, dot com dot a u. Alright. That's bruno.lopezs@summitfleet.com.eu. U. Dot com dot a u. Yep. Alright.","start_word":311,"end_word":460,"sentiment":"neutral","sentiment_score":-0.012199345044791698},{"text":"Well, Bruno, thank you for your time. Thanks for answering, mate.","start_word":461,"end_word":471,"sentiment":"positive","sentiment_score":0.44789549708366394},{"text":"I'll just Yep. make sure to send our email so that you can check us out. Oh, one last thing, Bruno, so that I can send you the right brochure. How many endpoints or users do you currently have? A 110. Alright. Gotcha.","start_word":472,"end_word":514,"sentiment":"neutral","sentiment_score":0.12374085932970048},{"text":"Thank you, Bruno. Again, you take care.","start_word":515,"end_word":521,"sentiment":"positive","sentiment_score":0.46544501185417175},{"text":"Right?","start_word":522,"end_word":522,"sentiment":"neutral","sentiment_score":0.2869868278503418},{"text":"Thank you. No worries. Thank you. Bye.","start_word":523,"end_word":529,"sentiment":"positive","sentiment_score":0.5072959916932243},{"text":"Bye bye.","start_word":530,"end_word":531,"sentiment":"neutral","sentiment_score":0.2546246647834778}],"average":{"sentiment":"neutral","sentiment_score":-0.06687711064902782}}}}