{"metadata":{"transaction_key":"deprecated","request_id":"01a0a7cb-1e27-7832-ae3d-aee0685e2e4b","sha256":"98f91af5ef081e776edb12c8186d7b88bfe4d07248db660cc1a2048014757d3f","created":"2026-09-16T01:18:23.196Z","duration":41.90394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":59,"output_tokens":59},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":59,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.7944336,"words":[{"word":"ronald","start":6.72,"end":7.22,"confidence":0.7944336,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.08264299482107162}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.08264299482107162}],"sentiment":"neutral","sentiment_score":0.08264299482107162,"num_words":1,"start":6.72,"end":7.22}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks, Ron. Please stay on the line. I'm sorry. This person is not available. If you'd like to leave an additional message, please reply after the","confidence":1.0,"words":[{"word":"if","start":0.16,"end":0.39999998,"confidence":0.5620117,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.024929441511631012},{"word":"you","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02771938219666481},{"word":"record","start":0.48,"end":0.88,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.04236074164509773},{"word":"your","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02144962921738625},{"word":"name","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.02472611702978611},{"word":"and","start":1.36,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02350851707160473},{"word":"reason","start":1.5999999,"end":1.92,"confidence":0.9980469,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.010653262957930563},{"word":"for","start":1.92,"end":2.08,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01894291304051876},{"word":"calling","start":2.08,"end":2.58,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.023122472688555717},{"word":"i'll","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0062290383502841},{"word":"see","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.00953512080013752},{"word":"if","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.01051346492022276},{"word":"this","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01442488469183445},{"word":"person","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.019939638674259182},{"word":"is","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.014407722279429436},{"word":"available","start":4.08,"end":4.58,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.021100830286741257},{"word":"thanks","start":12.639999,"end":13.04,"confidence":0.9975586,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5313060283660889},{"word":"ron","start":13.04,"end":13.54,"confidence":0.99902344,"punctuated_word":"Ron.","sentiment":"positive","sentiment_score":0.4554249346256256},{"word":"please","start":13.545,"end":13.945,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.09662386775016785},{"word":"stay","start":13.945,"end":14.025,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.04994934797286987},{"word":"on","start":14.025,"end":14.185,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0495760440826416},{"word":"the","start":14.185,"end":14.685,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04865176975727081},{"word":"line","start":21.625,"end":22.125,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.13386401534080505},{"word":"i'm","start":36.26,"end":36.42,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.45115941762924194},{"word":"sorry","start":36.42,"end":36.92,"confidence":0.99365234,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.44635528326034546},{"word":"this","start":37.059998,"end":37.3,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6849158406257629},{"word":"person","start":37.3,"end":37.62,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6234956979751587},{"word":"is","start":37.62,"end":37.86,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6188008189201355},{"word":"not","start":37.86,"end":38.02,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5670661926269531},{"word":"available","start":38.02,"end":38.52,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4913750886917114},{"word":"if","start":38.66,"end":38.82,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2736578583717346},{"word":"you'd","start":38.82,"end":39.059998,"confidence":0.84643555,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":-0.16708430647850037},{"word":"like","start":39.059998,"end":39.22,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1412266343832016},{"word":"to","start":39.22,"end":39.379997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1682555228471756},{"word":"leave","start":39.379997,"end":39.62,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.17589977383613586},{"word":"an","start":39.62,"end":39.78,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.19808156788349152},{"word":"additional","start":39.78,"end":40.18,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.20101359486579895},{"word":"message","start":40.18,"end":40.68,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.24802199006080627},{"word":"please","start":40.739998,"end":41.059998,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2056427896022797},{"word":"reply","start":41.059998,"end":41.379997,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.286551296710968},{"word":"after","start":41.379997,"end":41.7,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.15968628227710724},{"word":"the","start":41.7,"end":41.90394,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10749806463718414}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks, Ron. Please stay on the line. I'm sorry. This person is not available.\n\nIf you'd like to leave an additional message, please reply after the","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.58,"sentiment":"neutral","sentiment_score":-0.019597698585130274},{"text":"Thanks, Ron.","start":12.639999,"end":13.54,"sentiment":"positive","sentiment_score":0.49336548149585724},{"text":"Please stay on the line.","start":13.545,"end":22.125,"sentiment":"neutral","sentiment_score":-0.056272301077842715},{"text":"I'm sorry.","start":36.26,"end":36.92,"sentiment":"negative","sentiment_score":-0.4487573504447937},{"text":"This person is not available.","start":37.059998,"end":38.52,"sentiment":"negative","sentiment_score":-0.5971307277679443}],"sentiment":"neutral","sentiment_score":-0.11637873531629642,"num_words":30,"start":0.16,"end":38.52},{"sentences":[{"text":"If you'd like to leave an additional message, please reply after the","start":38.66,"end":41.90394,"sentiment":"neutral","sentiment_score":-0.19438497349619865}],"sentiment":"neutral","sentiment_score":-0.19438497349619865,"num_words":12,"start":38.66,"end":41.90394}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks, Ron. Please stay on the line. I'm sorry. This person is not available. If you'd like to leave an additional message, please reply after the","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.58,"sentiment":"neutral","sentiment_score":-0.019597698585130274}],"sentiment":"neutral","sentiment_score":-0.019597698585130274,"channel":1,"num_words":16,"start":0.16,"end":4.58},{"sentences":[{"text":"Ronald.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.08264299482107162}],"sentiment":"neutral","sentiment_score":0.08264299482107162,"channel":0,"num_words":1,"start":6.72,"end":7.22},{"sentences":[{"text":"Thanks, Ron.","start":12.639999,"end":13.54,"sentiment":"positive","sentiment_score":0.49336548149585724},{"text":"Please stay on the line.","start":13.545,"end":22.125,"sentiment":"neutral","sentiment_score":-0.056272301077842715},{"text":"I'm sorry.","start":36.26,"end":36.92,"sentiment":"negative","sentiment_score":-0.4487573504447937},{"text":"This person is not available.","start":37.059998,"end":38.52,"sentiment":"negative","sentiment_score":-0.5971307277679443},{"text":"If you'd like to leave an additional message, please reply after the","start":38.66,"end":41.90394,"sentiment":"neutral","sentiment_score":-0.19438497349619865}],"sentiment":"neutral","sentiment_score":-0.2119391755415843,"channel":1,"num_words":26,"start":12.639999,"end":41.90394}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks, Ron. Please stay on the line. I'm sorry. This person is not available. If you'd like to leave an additional message, please reply after the"},"intents":{"segments":[{"text":"Thanks, Ron. Please stay on the line.","start_word":17,"end_word":23,"intents":[{"intent":"Request to leave a message","confidence_score":0.297212}]},{"text":"Please stay on the line. I'm sorry.","start_word":19,"end_word":25,"intents":[{"intent":"Request to stay on the line","confidence_score":0.011763538}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":-0.009368348866701126},{"text":"Thanks, Ron.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.493365466594696},{"text":"Please stay on the line.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":-0.06920425593852997},{"text":"I'm sorry. This person is not available.","start_word":24,"end_word":30,"sentiment":"negative","sentiment_score":-0.5202925801277161},{"text":"If you'd like to leave an additional message, please reply after the","start_word":31,"end_word":42,"sentiment":"neutral","sentiment_score":-0.20075397193431857}],"average":{"sentiment":"neutral","sentiment_score":-0.12528411412643173}}}}