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you for calling Brown Brother Good morning. Brown Brothers. Pierre speaking. Yes. May I ask who's calling?\n\nOkay. Now I don't think he's so you wanna talk to him about a service or no. Okay. Is there a I don't know if he's interested in any services at the moment, but if you got some information, I can give you an email address and I can pass it on to him. Yeah.\n\nNo. But but still, yeah, I can't just put you through to him. If you got a if you got some information, I can pass on to him via email if you like. Yep. Give him a call.\n\nYeah. Yep. That's it. Perfect. Alright.\n\nThank you, Ronald. Thank you. Bye. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Brown Brother Good morning.","start":10.4,"end":15.595,"sentiment":"positive","sentiment_score":0.5277336798608303},{"text":"Brown Brothers.","start":15.595,"end":16.315,"sentiment":"neutral","sentiment_score":0.24369391053915024},{"text":"Pierre speaking.","start":16.315,"end":17.055,"sentiment":"neutral","sentiment_score":0.16553106158971786},{"text":"Yes.","start":23.595001,"end":23.915,"sentiment":"neutral","sentiment_score":0.02156594395637512},{"text":"May I ask who's calling?","start":23.915,"end":25.055,"sentiment":"neutral","sentiment_score":0.0056330285035073755}],"sentiment":"neutral","sentiment_score":0.2827805816454606,"num_words":18,"start":10.4,"end":25.055},{"sentences":[{"text":"Okay.","start":31.98,"end":32.48,"sentiment":"neutral","sentiment_score":-0.022917069494724274},{"text":"Now I don't think he's so you wanna talk to him about a service or no.","start":33.02,"end":42.22,"sentiment":"neutral","sentiment_score":-0.1229521045461297},{"text":"Okay.","start":42.22,"end":42.72,"sentiment":"neutral","sentiment_score":-0.050058044493198395},{"text":"Is there a I don't know if he's interested in any services at the moment, but if you got some information, I can give you an email address and I can pass it on to him.","start":44.055,"end":53.355,"sentiment":"neutral","sentiment_score":-0.04218674673595362},{"text":"Yeah.","start":60.61,"end":60.93,"sentiment":"neutral","sentiment_score":-0.032910048961639404}],"sentiment":"neutral","sentiment_score":-0.06530621305785396,"num_words":55,"start":31.98,"end":60.93},{"sentences":[{"text":"No.","start":60.93,"end":61.170002,"sentiment":"neutral","sentiment_score":-0.0768362283706665},{"text":"But but still, yeah, I can't just put you through to him.","start":61.170002,"end":63.65,"sentiment":"neutral","sentiment_score":-0.15216626164813837},{"text":"If you got a if you got some information, I can pass on to him via email if you like.","start":63.65,"end":68.87,"sentiment":"neutral","sentiment_score":-0.06466074343770742},{"text":"Yep.","start":75.515,"end":76.015,"sentiment":"neutral","sentiment_score":0.0384599044919014},{"text":"Give him a call.","start":76.395,"end":77.034996,"sentiment":"neutral","sentiment_score":0.02874195436015725}],"sentiment":"neutral","sentiment_score":-0.08006890828868277,"num_words":38,"start":60.93,"end":77.034996},{"sentences":[{"text":"Yeah.","start":77.034996,"end":77.195,"sentiment":"neutral","sentiment_score":0.06841136515140533},{"text":"Yep.","start":77.195,"end":77.435,"sentiment":"neutral","sentiment_score":0.07911810278892517},{"text":"That's it.","start":77.435,"end":77.91499,"sentiment":"neutral","sentiment_score":0.15074388682842255},{"text":"Perfect.","start":77.91499,"end":78.41499,"sentiment":"positive","sentiment_score":0.4388982951641083},{"text":"Alright.","start":79.274994,"end":79.515,"sentiment":"neutral","sentiment_score":0.2987053394317627}],"sentiment":"neutral","sentiment_score":0.19777014603217444,"num_words":6,"start":77.034996,"end":79.515},{"sentences":[{"text":"Thank you, Ronald.","start":79.515,"end":80.314995,"sentiment":"positive","sentiment_score":0.4557003875573476},{"text":"Thank you.","start":80.314995,"end":80.875,"sentiment":"positive","sentiment_score":0.4632110148668289},{"text":"Bye.","start":80.875,"end":81.375,"sentiment":"neutral","sentiment_score":0.2727009057998657},{"text":"You too.","start":82.715,"end":83.115,"sentiment":"neutral","sentiment_score":0.2660531550645828},{"text":"Bye bye.","start":83.115,"end":83.774994,"sentiment":"neutral","sentiment_score":0.14725691825151443}],"sentiment":"positive","sentiment_score":0.3392844244837761,"num_words":10,"start":79.515,"end":83.774994}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Brown Brother Good morning. Brown Brothers. Pierre speaking.\n\nChannel 0: Hi. Good morning. May I speak with Andrew Coratella, please?\n\nChannel 1: Yes. May I ask who's calling?\n\nChannel 0: Oh, yes. Ronald from Cloud Solution IT.\n\nChannel 1: Okay. Now I don't think he's so you wanna talk to him about a service or\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: no. Okay. Is there a I don't know if he's interested in any services at the moment, but if you got some information, I can give you an email address and I can pass it on to him.\n\nChannel 0: I have a similar address. We met him last year.\n\nChannel 1: Yeah. No. But but still, yeah, I can't just put you through to him. If you got a if you got some information, I can pass on to him via email if you like.\n\nChannel 0: Alright. I you don't you you can no worries. I have his direct number. Maybe I'll just call\n\nChannel 1: Yep.\n\nChannel 0: him directly.\n\nChannel 1: Give him a call.\n\nChannel 0: Alright.\n\nChannel 1: Yeah. Yep. That's it. Perfect.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Alright. Thank you, Ronald. Thank you.\n\nChannel 0: Alright.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye. Have a good day.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Brown Brother Good morning.","start":10.4,"end":15.595,"sentiment":"positive","sentiment_score":0.5277336798608303},{"text":"Brown Brothers.","start":15.595,"end":16.315,"sentiment":"neutral","sentiment_score":0.24369391053915024},{"text":"Pierre speaking.","start":16.315,"end":17.055,"sentiment":"neutral","sentiment_score":0.16553106158971786}],"sentiment":"positive","sentiment_score":0.42002661526203156,"channel":1,"num_words":12,"start":10.4,"end":17.055},{"sentences":[{"text":"Hi.","start":17.875,"end":18.195,"sentiment":"neutral","sentiment_score":0.17111879587173462},{"text":"Good morning.","start":18.195,"end":19.015,"sentiment":"neutral","sentiment_score":0.23090435564517975},{"text":"May I speak with Andrew Coratella, please?","start":19.075,"end":21.895,"sentiment":"neutral","sentiment_score":0.11227738857269287}],"sentiment":"neutral","sentiment_score":0.1418869227170944,"channel":0,"num_words":10,"start":17.875,"end":21.895},{"sentences":[{"text":"Yes.","start":23.595001,"end":23.915,"sentiment":"neutral","sentiment_score":0.02156594395637512},{"text":"May I ask who's calling?","start":23.915,"end":25.055,"sentiment":"neutral","sentiment_score":0.0056330285035073755}],"sentiment":"neutral","sentiment_score":0.008288514412318666,"channel":1,"num_words":6,"start":23.595001,"end":25.055},{"sentences":[{"text":"Oh, yes.","start":25.634998,"end":26.215,"sentiment":"neutral","sentiment_score":0.017172071617096663},{"text":"Ronald from Cloud Solution 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him.","start":44.055,"end":53.355,"sentiment":"neutral","sentiment_score":-0.04218674673595362}],"sentiment":"neutral","sentiment_score":-0.04334609068341946,"channel":1,"num_words":38,"start":42.059998,"end":53.355},{"sentences":[{"text":"I have a similar address.","start":54.0,"end":55.539997,"sentiment":"neutral","sentiment_score":-0.013114983029663563},{"text":"We met him last year.","start":55.92,"end":58.82,"sentiment":"neutral","sentiment_score":-0.0016845051199197772}],"sentiment":"neutral","sentiment_score":-0.00739974407479167,"channel":0,"num_words":10,"start":54.0,"end":58.82},{"sentences":[{"text":"Yeah.","start":60.61,"end":60.93,"sentiment":"neutral","sentiment_score":-0.032910048961639404},{"text":"No.","start":60.93,"end":61.170002,"sentiment":"neutral","sentiment_score":-0.0768362283706665},{"text":"But but still, yeah, I can't just put you through to him.","start":61.170002,"end":63.65,"sentiment":"neutral","sentiment_score":-0.15216626164813837},{"text":"If you got a if you got some information, I can pass on to him via email if you like.","start":63.65,"end":68.87,"sentiment":"neutral","sentiment_score":-0.06466074343770742}],"sentiment":"neutral","sentiment_score":-0.09496930252541513,"channel":1,"num_words":34,"start":60.61,"end":68.87},{"sentences":[{"text":"Alright.","start":68.545,"end":69.025,"sentiment":"neutral","sentiment_score":0.0517568439245224},{"text":"I you don't you you can no worries.","start":69.025,"end":72.225,"sentiment":"neutral","sentiment_score":0.04609661130234599},{"text":"I have his direct number.","start":72.225,"end":73.424995,"sentiment":"neutral","sentiment_score":0.05296523049473763},{"text":"Maybe I'll just 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it.","start":77.435,"end":77.91499,"sentiment":"neutral","sentiment_score":0.15074388682842255},{"text":"Perfect.","start":77.91499,"end":78.41499,"sentiment":"positive","sentiment_score":0.4388982951641083}],"sentiment":"neutral","sentiment_score":0.17758310735225677,"channel":1,"num_words":5,"start":77.034996,"end":78.41499},{"sentences":[{"text":"Alright.","start":78.305,"end":78.805,"sentiment":"positive","sentiment_score":0.33448415994644165},{"text":"Thank you.","start":78.865,"end":79.685,"sentiment":"positive","sentiment_score":0.4571867436170578}],"sentiment":"positive","sentiment_score":0.4162858823935191,"channel":0,"num_words":3,"start":78.305,"end":79.685},{"sentences":[{"text":"Alright.","start":79.274994,"end":79.515,"sentiment":"neutral","sentiment_score":0.2987053394317627},{"text":"Thank you, Ronald.","start":79.515,"end":80.314995,"sentiment":"positive","sentiment_score":0.4557003875573476},{"text":"Thank you.","start":80.314995,"end":80.875,"sentiment":"positive","sentiment_score":0.4632110148668289}],"sentiment":"positive","sentiment_score":0.4320380886395772,"channel":1,"num_words":6,"start":79.274994,"end":80.875},{"sentences":[{"text":"Alright.","start":80.705,"end":81.185,"sentiment":"neutral","sentiment_score":0.30343347787857056}],"sentiment":"neutral","sentiment_score":0.30343347787857056,"channel":0,"num_words":1,"start":80.705,"end":81.185},{"sentences":[{"text":"Bye.","start":80.875,"end":81.375,"sentiment":"neutral","sentiment_score":0.2727009057998657}],"sentiment":"neutral","sentiment_score":0.2727009057998657,"channel":1,"num_words":1,"start":80.875,"end":81.375},{"sentences":[{"text":"Bye bye.","start":81.185,"end":81.585,"sentiment":"neutral","sentiment_score":0.28464475274086},{"text":"Have a good day.","start":81.585,"end":82.19688,"sentiment":"positive","sentiment_score":0.5096103623509407}],"sentiment":"positive","sentiment_score":0.43462182581424713,"channel":0,"num_words":6,"start":81.185,"end":82.19688},{"sentences":[{"text":"You too.","start":82.715,"end":83.115,"sentiment":"neutral","sentiment_score":0.2660531550645828},{"text":"Bye bye.","start":83.115,"end":83.774994,"sentiment":"neutral","sentiment_score":0.14725691825151443}],"sentiment":"neutral","sentiment_score":0.20665503665804863,"channel":1,"num_words":4,"start":82.715,"end":83.774994}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT calls Brown Brother to speak with Andrew Coratella, but he is not interested in any services. The representative offers to pass on their contact information to Andrew via email if he has any information, and gives them his direct number. The call ends with both parties saying goodbye."},"intents":{"segments":[{"text":"May I speak with Andrew Coratella, please? Yes.","start_word":15,"end_word":22,"intents":[{"intent":"Request call","confidence_score":0.007106289}]},{"text":"Now I don't think he's so you wanna talk to him about a service or Yeah.","start_word":36,"end_word":51,"intents":[{"intent":"Discuss service","confidence_score":0.00030735333}]},{"text":"Is there a I don't know if he's interested in any services at the moment, but if you got some information, I can give you an email address and I can pass it on to him. I have a similar address.","start_word":55,"end_word":95,"intents":[{"intent":"Pass information","confidence_score":0.08272882}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Brown Brother Good morning.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.5337287187576294},{"text":"Brown Brothers. Pierre speaking. Hi. Good morning. May I speak with Andrew Coratella, please? Yes. May I ask who's calling? Oh, yes. Ronald from Cloud Solution IT. Okay. Now I don't think he's so you wanna talk to him about a service or Yeah. Mhmm. no. Okay. Is there a I don't know if he's interested in any services at the moment, but if you got some information, I can give you an email address and I can pass it on to him. I have a similar address. We met him last year. Yeah. No. But but still, yeah, I can't just put you through to him. If you got a if you got some information, I can pass on to him via email if you like. Alright. I you don't you you can no worries. I have his direct number. Maybe I'll just call Yep. him directly. Give him a call. Alright. Yeah. Yep. That's it.","start_word":8,"end_word":164,"sentiment":"neutral","sentiment_score":-0.015312003903090954},{"text":"Perfect. Alright. Thank you.","start_word":165,"end_word":168,"sentiment":"positive","sentiment_score":0.4017219841480255},{"text":"Alright.","start_word":169,"end_word":169,"sentiment":"neutral","sentiment_score":0.2987053394317627},{"text":"Thank you, Ronald. Thank you.","start_word":170,"end_word":174,"sentiment":"positive","sentiment_score":0.45423370599746704},{"text":"Alright. Bye. Bye bye.","start_word":175,"end_word":178,"sentiment":"neutral","sentiment_score":0.2885958254337311},{"text":"Have a good day.","start_word":179,"end_word":182,"sentiment":"positive","sentiment_score":0.5133729577064514},{"text":"You too. Bye bye.","start_word":183,"end_word":186,"sentiment":"neutral","sentiment_score":0.19916430115699768}],"average":{"sentiment":"neutral","sentiment_score":0.05857984695700403}}}}