{"metadata":{"transaction_key":"deprecated","request_id":"019edd97-70fa-7d31-b22f-8f7a77924807","sha256":"03cbbc175ed6247d6d77c073d14c2395db522a2b93d18bef2710b85adf7c1303","created":"2026-06-19T01:55:52.367Z","duration":650.73596,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1756,"output_tokens":95},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1980,"output_tokens":1984},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1980,"output_tokens":90}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Erto tech support. How can I assist you today? Yes. Hello. Yes. Hello? Mhmm. Mhmm. Okay. Okay. Please plug the router into the NTT box, the network termination device that is the box mounted on your wall. Mhmm. Yeah. Okay. Please use the yellow cable, the one that we provided you as well. Mhmm. It's a NTT box, like a black box. Can you see a black box? Yeah. Is that a big box or a small one? Mhmm. Yeah. Okay. So you'll see, like, a port at the back of it or at the bottom? Mhmm. Yeah. So kindly connect the first But did you plug it into the power source? Mhmm. And can you see, like, a button at the back of it? Turn off or turn on button? Okay. Mhmm. Yep. Can we check first the cable? Let's try to connect it first before we can see if it's turned on. Mhmm. So kindly connect it yeah. Kindly connect it to the Ethernet one port, then the connect the other cable to the one port on your router. It's w a n port. You'll see that at the back of your router. The one port. It's w a n port. Sorry? Mhmm. Should be one, w a n, not l a n. Mhmm. Yeah. Connect it to the one port, w a n port. Mhmm. Okay. I'll disconnect you to the first one. Mhmm. So there is yeah. And the other end is at the NTD box. Mhmm. Okay. Mhmm. Yeah. But there's no connection yet. Yeah. That means the router is turned on but not yet establishing the service. Mhmm. Sorry? Mhmm. Okay, sir. You have another router? Okay. May I know, yeah, may I know again where did you connect the cable at the back of your the router? Yeah. Other end, it's still not connected. So that might be the the cable is not plugged in correctly on where it's supposed to be. Yeah. Your connection is turned on. You just we just need to connect the router to it properly for you to access the connection. May I know again what on what port at the router is the cable connected? Yeah. That one. Mhmm. Can you see w AN? And is it connected at the w a n? Okay. So the w A n is also the l A n? Mhmm. Because it should be connected to the WAN only, not LAN as well. Is it okay, yeah, if I request a picture via email? Yeah. I'm going to send you an email shortly, then just reply to that email with the picture. Is that okay? Yeah. Hang on. Let me just check. Let me try to send you email an email now. Yeah. Yeah. Yes. I can hear you. Sorry? Yeah. Because on our end, it's still offline as well. Mhmm. There you go. I send you an email. Have you received the email? Yeah. Yeah. Okay. So is it okay if I end this call now? Then I'll just review the email for a while then give you a callback again to assist. Okay. Thank you. Bye for now. We'll wait for the pictures. Okay.","confidence":0.9951172,"words":[{"word":"hello","start":0.71999997,"end":1.12,"confidence":0.9946289,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.218057245016098},{"word":"good","start":1.12,"end":1.36,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5401034355163574},{"word":"morning","start":1.36,"end":1.8399999,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.5437319278717041},{"word":"this","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3888765275478363},{"word":"is","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.42649200558662415},{"word":"maureen","start":2.24,"end":2.72,"confidence":0.89990234,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.5210659503936768},{"word":"from","start":2.72,"end":3.12,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4485156238079071},{"word":"erto","start":3.12,"end":3.6,"confidence":0.52563477,"punctuated_word":"Erto","sentiment":"positive","sentiment_score":0.3939330577850342},{"word":"tech","start":3.6,"end":3.84,"confidence":0.8183594,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.3931885361671448},{"word":"support","start":3.84,"end":4.34,"confidence":0.9980469,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.4044705629348755},{"word":"how","start":5.6,"end":5.7599998,"confidence":0.8671875,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3592187166213989},{"word":"can","start":5.7599998,"end":6.08,"confidence":0.9941406,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.35343289375305176},{"word":"i","start":6.08,"end":6.16,"confidence":0.9277344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.442428320646286},{"word":"assist","start":6.16,"end":6.48,"confidence":0.5732422,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.4246644675731659},{"word":"you","start":6.48,"end":6.64,"confidence":0.6748047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2981996536254883},{"word":"today","start":6.64,"end":7.14,"confidence":0.9975586,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2532861828804016},{"word":"yes","start":8.08,"end":8.32,"confidence":0.98657227,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13908496499061584},{"word":"hello","start":8.32,"end":8.82,"confidence":0.7895508,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.14975014328956604},{"word":"yes","start":11.5199995,"end":11.84,"confidence":0.9970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0917164534330368},{"word":"hello","start":11.84,"end":12.34,"confidence":0.8457031,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05788291618227959},{"word":"mhmm","start":14.205,"end":14.705,"confidence":0.9835205,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.045235127210617065},{"word":"mhmm","start":16.365,"end":16.865,"confidence":0.9498291,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.09479499608278276},{"word":"okay","start":18.525,"end":19.025,"confidence":0.98291016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05817632749676704},{"word":"okay","start":22.685,"end":23.185,"confidence":0.6873779,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02991640940308571},{"word":"please","start":25.085,"end":25.585,"confidence":0.9589844,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.008966807276010513},{"word":"plug","start":26.52,"end":26.76,"confidence":0.99609375,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.01062864437699318},{"word":"the","start":26.76,"end":27.0,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007926307618618011},{"word":"router","start":27.0,"end":27.400002,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.01747024431824684},{"word":"into","start":27.400002,"end":27.640001,"confidence":1.0,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.02571263164281845},{"word":"the","start":27.640001,"end":27.880001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018470704555511475},{"word":"ntt","start":27.880001,"end":28.28,"confidence":0.6503906,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.0019909851253032684},{"word":"box","start":28.28,"end":28.68,"confidence":0.96240234,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":0.012882033362984656},{"word":"the","start":28.68,"end":29.0,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02287212759256363},{"word":"network","start":29.0,"end":29.5,"confidence":0.9980469,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.03009084239602089},{"word":"termination","start":29.560001,"end":30.060001,"confidence":0.99902344,"punctuated_word":"termination","sentiment":"neutral","sentiment_score":0.0185615923255682},{"word":"device","start":30.2,"end":30.7,"confidence":1.0,"punctuated_word":"device","sentiment":"neutral","sentiment_score":0.0011374875903129578},{"word":"that","start":32.04,"end":32.2,"confidence":0.55126953,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.007582418620586395},{"word":"is","start":32.2,"end":32.440002,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.008781064301729202},{"word":"the","start":32.440002,"end":32.68,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012547243386507034},{"word":"box","start":32.68,"end":33.08,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.005367349833250046},{"word":"mounted","start":33.08,"end":33.4,"confidence":0.9980469,"punctuated_word":"mounted","sentiment":"neutral","sentiment_score":0.00641656294465065},{"word":"on","start":33.4,"end":33.56,"confidence":0.9086914,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02451254427433014},{"word":"your","start":33.56,"end":33.8,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013561006635427477},{"word":"wall","start":33.8,"end":34.3,"confidence":0.9946289,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":0.013148743659257889},{"word":"mhmm","start":45.114998,"end":45.355,"confidence":0.9296875,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.017998836934566498},{"word":"yeah","start":45.355,"end":45.855,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004600790329277515},{"word":"okay","start":46.075,"end":46.575,"confidence":0.9304199,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012076771818101406},{"word":"please","start":49.675,"end":49.995,"confidence":0.8774414,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.00290554016828537},{"word":"use","start":49.995,"end":50.235,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.011724784970283508},{"word":"the","start":50.235,"end":50.475,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02222748100757599},{"word":"yellow","start":50.475,"end":50.875,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":0.015381470322608948},{"word":"cable","start":50.875,"end":51.275,"confidence":0.9770508,"punctuated_word":"cable,","sentiment":"neutral","sentiment_score":0.005543925799429417},{"word":"the","start":51.275,"end":51.434998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016199400648474693},{"word":"one","start":51.434998,"end":51.595,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.024312660098075867},{"word":"that","start":51.595,"end":51.835,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03979932516813278},{"word":"we","start":51.835,"end":51.995,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0384490080177784},{"word":"provided","start":51.995,"end":52.495,"confidence":0.9941406,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.04526684805750847},{"word":"you","start":52.635,"end":52.954998,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02889312244951725},{"word":"as","start":52.954998,"end":53.195,"confidence":0.98291016,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.015687569975852966},{"word":"well","start":53.195,"end":53.4,"confidence":0.9909668,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.02366781234741211},{"word":"mhmm","start":53.960003,"end":54.460003,"confidence":0.93444824,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0033006928861141205},{"word":"it's","start":62.68,"end":63.18,"confidence":0.7578125,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.02956918254494667},{"word":"a","start":63.480003,"end":63.72,"confidence":0.67333984,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02325041964650154},{"word":"ntt","start":63.72,"end":64.200005,"confidence":0.52770996,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":-0.016442973166704178},{"word":"box","start":64.200005,"end":64.700005,"confidence":0.86743164,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":-0.02295175939798355},{"word":"like","start":64.76,"end":65.26,"confidence":0.92822266,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.017281128093600273},{"word":"a","start":65.96,"end":66.12,"confidence":0.51464844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.016832418739795685},{"word":"black","start":66.12,"end":66.44,"confidence":0.9580078,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.02545437030494213},{"word":"box","start":66.44,"end":66.885,"confidence":0.9875488,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.022603655233979225},{"word":"can","start":68.085,"end":68.325005,"confidence":0.9892578,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.020476900041103363},{"word":"you","start":68.325005,"end":68.485,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.015183016657829285},{"word":"see","start":68.485,"end":68.565,"confidence":0.9951172,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.011147372424602509},{"word":"a","start":68.565,"end":68.725,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.011033711954951286},{"word":"black","start":68.725,"end":68.885,"confidence":0.99902344,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.01917981170117855},{"word":"box","start":68.885,"end":69.285,"confidence":0.7817383,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":-0.013741696253418922},{"word":"yeah","start":69.285,"end":69.785,"confidence":0.78100586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006090383045375347},{"word":"is","start":72.485,"end":72.725,"confidence":0.73291016,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.015819884836673737},{"word":"that","start":72.725,"end":72.965004,"confidence":0.96240234,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0022713057696819305},{"word":"a","start":72.965004,"end":73.045,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007445096969604492},{"word":"big","start":73.045,"end":73.365005,"confidence":0.99121094,"punctuated_word":"big","sentiment":"neutral","sentiment_score":-0.009074214845895767},{"word":"box","start":73.365005,"end":73.845,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.008909020572900772},{"word":"or","start":73.845,"end":74.165,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.018253527581691745},{"word":"a","start":74.165,"end":74.245,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.009090004488825798},{"word":"small","start":74.245,"end":74.565,"confidence":1.0,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.002208948135375977},{"word":"one","start":74.565,"end":75.065,"confidence":0.99853516,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.011694405227899551},{"word":"mhmm","start":81.125,"end":81.285,"confidence":0.8580322,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0028476035222411156},{"word":"yeah","start":81.285,"end":81.54,"confidence":0.79785156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0074715446680784225},{"word":"okay","start":85.46,"end":85.96,"confidence":0.9016113,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01865661144256592},{"word":"so","start":87.3,"end":87.54,"confidence":0.93847656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.011593632400035858},{"word":"you'll","start":87.54,"end":87.86,"confidence":0.98461914,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.015201209113001823},{"word":"see","start":87.86,"end":88.36,"confidence":0.89624023,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":0.016500581055879593},{"word":"like","start":88.42,"end":88.92,"confidence":0.9165039,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.014518801122903824},{"word":"a","start":89.54,"end":89.62,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01671602576971054},{"word":"port","start":89.62,"end":90.12,"confidence":0.9921875,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.0010847598314285278},{"word":"at","start":91.22,"end":91.46,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.0015168748795986176},{"word":"the","start":91.46,"end":91.62,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0043892934918403625},{"word":"back","start":91.62,"end":91.94,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.008920101448893547},{"word":"of","start":91.94,"end":92.1,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.005560131743550301},{"word":"it","start":92.1,"end":92.6,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0016552433371543884},{"word":"or","start":92.9,"end":93.14,"confidence":0.93408203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.00006082840263843536},{"word":"at","start":93.14,"end":93.3,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.0022362470626831055},{"word":"the","start":93.3,"end":93.46,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0005135610699653625},{"word":"bottom","start":93.46,"end":93.96,"confidence":0.90478516,"punctuated_word":"bottom?","sentiment":"neutral","sentiment_score":0.0027196304872632027},{"word":"mhmm","start":97.005,"end":97.505,"confidence":0.8829346,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.002740271156653762},{"word":"yeah","start":102.84499,"end":103.085,"confidence":0.7763672,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009665335528552532},{"word":"so","start":103.085,"end":103.585,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.004700664430856705},{"word":"kindly","start":104.765,"end":105.16499,"confidence":0.94384766,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":-0.011143483221530914},{"word":"connect","start":105.16499,"end":105.66499,"confidence":0.99902344,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.0006628595292568207},{"word":"the","start":105.725,"end":106.204994,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0028170719742774963},{"word":"first","start":106.204994,"end":106.704994,"confidence":0.9921875,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.00852857157588005},{"word":"but","start":125.235,"end":125.475006,"confidence":0.99121094,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.13288195431232452},{"word":"did","start":125.475006,"end":125.795006,"confidence":0.9970703,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.11346324533224106},{"word":"you","start":125.795006,"end":125.955,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1040208637714386},{"word":"plug","start":125.955,"end":126.275,"confidence":0.9970703,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":-0.05333099141716957},{"word":"it","start":126.275,"end":126.435005,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07454748451709747},{"word":"into","start":126.435005,"end":126.835,"confidence":0.9873047,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.05479512736201286},{"word":"the","start":126.835,"end":126.915,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06380705535411835},{"word":"power","start":126.915,"end":127.315,"confidence":1.0,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.053736116737127304},{"word":"source","start":127.315,"end":127.815,"confidence":0.9995117,"punctuated_word":"source?","sentiment":"neutral","sentiment_score":-0.07458071410655975},{"word":"mhmm","start":129.875,"end":130.375,"confidence":0.88220215,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.008584440685808659},{"word":"and","start":130.675,"end":130.91501,"confidence":0.90625,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.00006513670086860657},{"word":"can","start":130.91501,"end":131.075,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.003107283264398575},{"word":"you","start":131.075,"end":131.235,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00019988790154457092},{"word":"see","start":131.235,"end":131.475,"confidence":0.9448242,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":0.00440746545791626},{"word":"like","start":131.475,"end":131.63501,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.009203383699059486},{"word":"a","start":131.63501,"end":131.795,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.012472756206989288},{"word":"button","start":131.795,"end":132.195,"confidence":1.0,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.00845709815621376},{"word":"at","start":132.195,"end":132.355,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.004322182387113571},{"word":"the","start":132.355,"end":132.515,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0015982091426849363},{"word":"back","start":132.515,"end":132.675,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.00943942368030548},{"word":"of","start":132.675,"end":132.835,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0023114047944545746},{"word":"it","start":132.835,"end":133.335,"confidence":0.9091797,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.02339670993387699},{"word":"turn","start":133.795,"end":134.115,"confidence":0.9902344,"punctuated_word":"Turn","sentiment":"neutral","sentiment_score":-0.024738768115639687},{"word":"off","start":134.115,"end":134.27501,"confidence":0.9980469,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.02043401077389717},{"word":"or","start":134.27501,"end":134.595,"confidence":0.9902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03299940377473831},{"word":"turn","start":134.595,"end":134.91501,"confidence":0.93847656,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.026175562292337418},{"word":"on","start":134.91501,"end":135.155,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.019248295575380325},{"word":"button","start":135.155,"end":135.655,"confidence":0.9223633,"punctuated_word":"button?","sentiment":"neutral","sentiment_score":-0.02855491079390049},{"word":"okay","start":143.38,"end":143.88,"confidence":0.8054199,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06712286174297333},{"word":"mhmm","start":150.98001,"end":151.48001,"confidence":0.8845215,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0236333180218935},{"word":"yep","start":152.34001,"end":152.775,"confidence":0.79467773,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1173563227057457},{"word":"can","start":153.015,"end":153.25499,"confidence":0.8569336,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0404905341565609},{"word":"we","start":153.25499,"end":153.735,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05654669180512428},{"word":"check","start":153.735,"end":154.135,"confidence":0.9760742,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03750784695148468},{"word":"first","start":154.135,"end":154.635,"confidence":0.9941406,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.019556012004613876},{"word":"the","start":155.655,"end":155.81499,"confidence":0.9506836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.030810412019491196},{"word":"cable","start":155.81499,"end":156.215,"confidence":0.9736328,"punctuated_word":"cable?","sentiment":"neutral","sentiment_score":0.02728310599923134},{"word":"let's","start":156.215,"end":156.45499,"confidence":0.99902344,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.0312088243663311},{"word":"try","start":156.45499,"end":156.69499,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.028723174706101418},{"word":"to","start":156.69499,"end":156.855,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02732907235622406},{"word":"connect","start":156.855,"end":157.25499,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.027093706652522087},{"word":"it","start":157.25499,"end":157.415,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02679987251758575},{"word":"first","start":157.415,"end":157.735,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.014956008642911913},{"word":"before","start":157.735,"end":158.135,"confidence":0.9902344,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.015442246571183205},{"word":"we","start":158.135,"end":158.635,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.014199847355484962},{"word":"can","start":159.17499,"end":159.415,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04290219023823738},{"word":"see","start":159.415,"end":159.575,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.03403749316930771},{"word":"if","start":159.575,"end":159.81499,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.040484413504600525},{"word":"it's","start":159.81499,"end":160.055,"confidence":0.85791016,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.023297861218452457},{"word":"turned","start":160.055,"end":160.295,"confidence":0.93115234,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":0.025688864290714264},{"word":"on","start":160.295,"end":160.795,"confidence":0.986084,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.026990726590156555},{"word":"mhmm","start":165.17499,"end":165.67499,"confidence":0.9144287,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.022606490179896355},{"word":"so","start":166.68001,"end":167.0,"confidence":0.9316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03957559168338776},{"word":"kindly","start":167.0,"end":167.48,"confidence":0.9741211,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":0.11940815299749374},{"word":"connect","start":167.48,"end":167.88,"confidence":0.9902344,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.07492725551128387},{"word":"it","start":167.88,"end":168.38,"confidence":0.89208984,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09628427028656006},{"word":"yeah","start":168.92,"end":169.4,"confidence":0.97924805,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.117397740483284},{"word":"kindly","start":169.4,"end":169.72,"confidence":1.0,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":0.1221090853214264},{"word":"connect","start":169.72,"end":170.04001,"confidence":0.99609375,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.10635213553905488},{"word":"it","start":170.04001,"end":170.2,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.13032227754592896},{"word":"to","start":170.2,"end":170.36,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12593160569667816},{"word":"the","start":170.36,"end":170.6,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13173171877861023},{"word":"ethernet","start":170.6,"end":171.1,"confidence":0.8183594,"punctuated_word":"Ethernet","sentiment":"neutral","sentiment_score":0.08751939237117767},{"word":"one","start":171.64,"end":171.96,"confidence":0.6748047,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0640413910150528},{"word":"port","start":171.96,"end":172.46,"confidence":0.8059082,"punctuated_word":"port,","sentiment":"neutral","sentiment_score":0.08146348595619202},{"word":"then","start":173.08,"end":173.58,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1066463589668274},{"word":"the","start":173.64,"end":174.12,"confidence":0.9428711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09285937994718552},{"word":"connect","start":174.28,"end":174.76,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.06916315853595734},{"word":"the","start":174.76,"end":175.26,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.099329873919487},{"word":"other","start":175.8,"end":176.04001,"confidence":0.9980469,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.07501097023487091},{"word":"cable","start":176.04001,"end":176.54001,"confidence":1.0,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.05918414890766144},{"word":"to","start":177.48,"end":177.64,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0729777067899704},{"word":"the","start":177.64,"end":177.8,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07998211681842804},{"word":"one","start":177.8,"end":178.12,"confidence":0.99609375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.05897760018706322},{"word":"port","start":178.12,"end":178.44,"confidence":1.0,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.06336777657270432},{"word":"on","start":178.44,"end":178.6,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06686955690383911},{"word":"your","start":178.6,"end":178.84,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08720491826534271},{"word":"router","start":178.84,"end":179.32,"confidence":0.9741211,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.07080423831939697},{"word":"it's","start":179.32,"end":179.64,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04871341213583946},{"word":"w","start":179.64,"end":180.04001,"confidence":0.87353516,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.04664195701479912},{"word":"a","start":180.04001,"end":180.36,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03415239602327347},{"word":"n","start":180.36,"end":180.86,"confidence":0.9980469,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.031614288687705994},{"word":"port","start":181.0,"end":181.5,"confidence":0.9626465,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":0.03120720013976097},{"word":"you'll","start":181.915,"end":182.155,"confidence":0.37365723,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":0.059189196676015854},{"word":"see","start":182.155,"end":182.395,"confidence":0.90527344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06475168466567993},{"word":"that","start":182.395,"end":182.635,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02919916622340679},{"word":"at","start":182.635,"end":182.795,"confidence":0.7446289,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.03421518951654434},{"word":"the","start":182.795,"end":182.955,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03744266927242279},{"word":"back","start":182.955,"end":183.455,"confidence":0.9951172,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0482453852891922},{"word":"of","start":184.895,"end":185.395,"confidence":0.9580078,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04044440388679504},{"word":"your","start":186.83499,"end":187.33499,"confidence":0.96875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03143119439482689},{"word":"router","start":188.775,"end":189.275,"confidence":0.8742676,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.01804095320403576},{"word":"the","start":190.715,"end":190.875,"confidence":0.54541016,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.013783538714051248},{"word":"one","start":190.875,"end":191.115,"confidence":0.9873047,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.01471720077097416},{"word":"port","start":191.115,"end":191.515,"confidence":0.9008789,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":0.012706083245575428},{"word":"it's","start":191.515,"end":191.915,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.009240638464689256},{"word":"w","start":191.915,"end":192.315,"confidence":1.0,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.006277981214225292},{"word":"a","start":192.315,"end":192.635,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00527288019657135},{"word":"n","start":192.635,"end":192.875,"confidence":0.99902344,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.004076395183801651},{"word":"port","start":192.875,"end":193.375,"confidence":0.9980469,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":0.00419351551681757},{"word":"sorry","start":201.62999,"end":202.12999,"confidence":0.8874512,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.023050695657730103},{"word":"mhmm","start":203.54999,"end":204.04999,"confidence":0.9658203,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0005860782694071531},{"word":"should","start":209.60501,"end":209.76501,"confidence":0.7402344,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.008889568969607353},{"word":"be","start":209.76501,"end":210.24501,"confidence":0.9941406,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.006926678121089935},{"word":"one","start":210.24501,"end":210.74501,"confidence":0.8754883,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.0024008145555853844},{"word":"w","start":210.88501,"end":211.365,"confidence":0.9980469,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.004555271938443184},{"word":"a","start":211.365,"end":211.60501,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.004342488944530487},{"word":"n","start":211.60501,"end":212.10501,"confidence":0.8977051,"punctuated_word":"n,","sentiment":"neutral","sentiment_score":-0.016130955889821053},{"word":"not","start":212.24501,"end":212.74501,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.02618079073727131},{"word":"l","start":213.125,"end":213.365,"confidence":0.9863281,"punctuated_word":"l","sentiment":"neutral","sentiment_score":-0.026473842561244965},{"word":"a","start":213.365,"end":213.60501,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.022499121725559235},{"word":"n","start":213.60501,"end":214.10501,"confidence":0.99609375,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":-0.022312354296445847},{"word":"mhmm","start":220.16501,"end":220.66501,"confidence":0.99316406,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03096467442810535},{"word":"yeah","start":228.43,"end":228.83,"confidence":0.85424805,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014797767624258997},{"word":"connect","start":228.83,"end":229.33,"confidence":0.7114258,"punctuated_word":"Connect","sentiment":"neutral","sentiment_score":0.021538984030485153},{"word":"it","start":230.67,"end":230.83,"confidence":0.62158203,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03756898269057274},{"word":"to","start":230.83,"end":230.98999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02946361154317856},{"word":"the","start":230.98999,"end":231.48999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024871274828910828},{"word":"one","start":231.55,"end":231.87,"confidence":0.82910156,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.024102505296468735},{"word":"port","start":231.87,"end":232.37,"confidence":0.8352051,"punctuated_word":"port,","sentiment":"neutral","sentiment_score":0.020024914294481277},{"word":"w","start":232.43,"end":232.83,"confidence":0.91845703,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.018358681350946423},{"word":"a","start":232.83,"end":233.06999,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.012137336656451224},{"word":"n","start":233.06999,"end":233.31,"confidence":0.9980469,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.011638358235359192},{"word":"port","start":233.31,"end":233.81,"confidence":0.9902344,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":0.004952637478709221},{"word":"mhmm","start":241.79501,"end":242.29501,"confidence":0.8803711,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.005265238229185343},{"word":"okay","start":243.07501,"end":243.57501,"confidence":0.81811523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01115204393863678},{"word":"i'll","start":244.115,"end":244.515,"confidence":0.82836914,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.011281217448413372},{"word":"disconnect","start":244.515,"end":245.015,"confidence":0.6220703,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.025191064924001697},{"word":"you","start":245.07501,"end":245.315,"confidence":0.7763672,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03266189247369766},{"word":"to","start":245.315,"end":245.395,"confidence":0.9819336,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02472088858485222},{"word":"the","start":245.395,"end":245.55501,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01612735539674759},{"word":"first","start":245.55501,"end":245.79501,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.016360923647880554},{"word":"one","start":245.79501,"end":246.29501,"confidence":0.99853516,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.01889614574611187},{"word":"mhmm","start":249.63501,"end":250.13501,"confidence":0.9897461,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.005965396761894226},{"word":"so","start":251.07501,"end":251.395,"confidence":0.9790039,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.011239144951105118},{"word":"there","start":251.395,"end":251.71501,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.005885899066925049},{"word":"is","start":251.71501,"end":251.875,"confidence":0.54589844,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0014026761054992676},{"word":"yeah","start":252.755,"end":253.255,"confidence":0.9941406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.016463693231344223},{"word":"and","start":253.57,"end":253.89,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0035045258700847626},{"word":"the","start":253.89,"end":254.13,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003992985934019089},{"word":"other","start":254.13,"end":254.53,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.011651277542114258},{"word":"end","start":254.53,"end":255.03,"confidence":0.99316406,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.005263667553663254},{"word":"is","start":255.17,"end":255.57,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.002893775701522827},{"word":"at","start":255.57,"end":255.73001,"confidence":0.97802734,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.003470771014690399},{"word":"the","start":255.73001,"end":255.89,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008960414677858353},{"word":"ntd","start":255.89,"end":256.37,"confidence":0.7199707,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.0005327407270669937},{"word":"box","start":256.37,"end":256.87,"confidence":0.98217773,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.007668444886803627},{"word":"mhmm","start":262.21,"end":262.71,"confidence":0.8652954,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0014841952361166475},{"word":"okay","start":264.61002,"end":265.11002,"confidence":0.89575195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03295596316456795},{"word":"mhmm","start":274.98502,"end":275.48502,"confidence":0.8996582,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.026868976652622223},{"word":"yeah","start":282.16,"end":282.64,"confidence":0.9223633,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.056426871567964554},{"word":"but","start":282.64,"end":282.80002,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.20514343678951263},{"word":"there's","start":282.80002,"end":283.12,"confidence":0.9904785,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.34880000352859497},{"word":"no","start":283.12,"end":283.36002,"confidence":1.0,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.427607923746109},{"word":"connection","start":283.36002,"end":283.86002,"confidence":1.0,"punctuated_word":"connection","sentiment":"negative","sentiment_score":-0.4297572374343872},{"word":"yet","start":283.92,"end":284.42,"confidence":0.84716797,"punctuated_word":"yet.","sentiment":"negative","sentiment_score":-0.4781057834625244},{"word":"yeah","start":285.76,"end":286.16,"confidence":0.9458008,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02340714819729328},{"word":"that","start":286.16,"end":286.4,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.02169980481266975},{"word":"means","start":286.4,"end":286.9,"confidence":0.99902344,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.021368471905589104},{"word":"the","start":286.96,"end":287.28,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06582093983888626},{"word":"router","start":287.28,"end":287.78,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.06917349994182587},{"word":"is","start":287.84,"end":288.16,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06850931793451309},{"word":"turned","start":288.16,"end":288.56,"confidence":0.9291992,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.05677250772714615},{"word":"on","start":288.56,"end":289.06,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04490797966718674},{"word":"but","start":289.84,"end":290.24,"confidence":0.5390625,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0738787055015564},{"word":"not","start":290.24,"end":290.48,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11361391842365264},{"word":"yet","start":290.48,"end":290.88,"confidence":1.0,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.14916342496871948},{"word":"establishing","start":290.88,"end":291.38,"confidence":1.0,"punctuated_word":"establishing","sentiment":"neutral","sentiment_score":-0.08717555552721024},{"word":"the","start":291.76,"end":291.92,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10710632801055908},{"word":"service","start":291.92,"end":292.42,"confidence":0.99658203,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.1292192041873932},{"word":"mhmm","start":294.11502,"end":294.61502,"confidence":0.88916016,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06876726448535919},{"word":"sorry","start":311.97,"end":312.47,"confidence":0.6933594,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.1569576859474182},{"word":"mhmm","start":317.235,"end":317.735,"confidence":0.9260254,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.1533251702785492},{"word":"okay","start":328.03497,"end":328.35498,"confidence":0.704834,"punctuated_word":"Okay,","sentiment":"neutral","sentiment_score":-0.054749198257923126},{"word":"sir","start":328.35498,"end":328.675,"confidence":0.9941406,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.04410616680979729},{"word":"you","start":328.675,"end":328.835,"confidence":0.7602539,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.01959598064422607},{"word":"have","start":328.835,"end":329.155,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.016107769683003426},{"word":"another","start":329.155,"end":329.63498,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.019884886220097545},{"word":"router","start":329.63498,"end":330.13498,"confidence":0.9890137,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.025116195902228355},{"word":"okay","start":358.81497,"end":359.28,"confidence":0.7792969,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0265213456004858},{"word":"may","start":360.32,"end":360.56,"confidence":0.94384766,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.007325105369091034},{"word":"i","start":360.56,"end":360.63998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015884097665548325},{"word":"know","start":360.63998,"end":360.96,"confidence":0.82788086,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.015677176415920258},{"word":"yeah","start":360.96,"end":361.28,"confidence":0.9875488,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.05619563907384872},{"word":"may","start":361.28,"end":361.52,"confidence":0.99609375,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.06843425333499908},{"word":"i","start":361.52,"end":361.6,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08095327019691467},{"word":"know","start":361.6,"end":361.84,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06906335800886154},{"word":"again","start":361.84,"end":362.34,"confidence":0.96972656,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.07549560815095901},{"word":"where","start":363.36,"end":363.6,"confidence":0.84277344,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.053253211081027985},{"word":"did","start":363.6,"end":363.84,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.06260669231414795},{"word":"you","start":363.84,"end":364.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04527514427900314},{"word":"connect","start":364.0,"end":364.5,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.03424983099102974},{"word":"the","start":364.56,"end":365.04,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06340064108371735},{"word":"cable","start":365.04,"end":365.54,"confidence":0.99902344,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.06947095692157745},{"word":"at","start":365.6,"end":365.76,"confidence":0.86621094,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.07593558728694916},{"word":"the","start":365.76,"end":365.92,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05298642814159393},{"word":"back","start":365.92,"end":366.16,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.03601165860891342},{"word":"of","start":366.16,"end":366.32,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04159820079803467},{"word":"your","start":366.32,"end":366.63998,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0467924028635025},{"word":"the","start":366.8,"end":366.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05578751862049103},{"word":"router","start":366.96,"end":367.46,"confidence":0.99853516,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.045805372297763824},{"word":"yeah","start":375.275,"end":375.675,"confidence":0.8532715,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04048268124461174},{"word":"other","start":375.675,"end":376.075,"confidence":0.6591797,"punctuated_word":"Other","sentiment":"neutral","sentiment_score":-0.06619814783334732},{"word":"end","start":376.075,"end":376.575,"confidence":0.9121094,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.057053908705711365},{"word":"it's","start":376.635,"end":376.955,"confidence":0.8625488,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.17665432393550873},{"word":"still","start":376.955,"end":377.195,"confidence":0.99121094,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.19638407230377197},{"word":"not","start":377.195,"end":377.515,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2158127725124359},{"word":"connected","start":377.515,"end":378.015,"confidence":0.7442627,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":-0.195855051279068},{"word":"so","start":378.155,"end":378.555,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1781085878610611},{"word":"that","start":378.555,"end":378.955,"confidence":0.9873047,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15762212872505188},{"word":"might","start":378.955,"end":379.275,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.19586603343486783},{"word":"be","start":379.275,"end":379.595,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.19999629259109497},{"word":"the","start":379.595,"end":380.095,"confidence":0.93847656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22281068563461304},{"word":"the","start":381.035,"end":381.195,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21784773468971252},{"word":"cable","start":381.195,"end":381.675,"confidence":0.99902344,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.2995937466621399},{"word":"is","start":381.675,"end":381.835,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.31740978360176086},{"word":"not","start":381.835,"end":382.075,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.29008159041404724},{"word":"plugged","start":382.075,"end":382.315,"confidence":0.890625,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.28029340505599976},{"word":"in","start":382.315,"end":382.555,"confidence":0.9838867,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.272711843252182},{"word":"correctly","start":382.555,"end":383.055,"confidence":1.0,"punctuated_word":"correctly","sentiment":"neutral","sentiment_score":-0.24863196909427643},{"word":"on","start":383.595,"end":383.755,"confidence":0.3996582,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2614489793777466},{"word":"where","start":383.755,"end":383.995,"confidence":1.0,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.26252275705337524},{"word":"it's","start":383.995,"end":384.235,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.20322930812835693},{"word":"supposed","start":384.235,"end":384.635,"confidence":0.99902344,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":-0.1898378878831863},{"word":"to","start":384.635,"end":384.795,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20973029732704165},{"word":"be","start":384.795,"end":385.295,"confidence":0.96728516,"punctuated_word":"be.","sentiment":"neutral","sentiment_score":-0.1845913976430893},{"word":"yeah","start":389.82,"end":390.06,"confidence":0.78125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013239048421382904},{"word":"your","start":390.06,"end":390.38,"confidence":0.99121094,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.026264842599630356},{"word":"connection","start":390.38,"end":390.7,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.0301741361618042},{"word":"is","start":390.7,"end":390.94,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0020061880350112915},{"word":"turned","start":390.94,"end":391.18,"confidence":0.96777344,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.0019004493951797483},{"word":"on","start":391.18,"end":391.42,"confidence":0.9914551,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.023055145516991615},{"word":"you","start":391.42,"end":391.58002,"confidence":0.88720703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.023380927741527557},{"word":"just","start":391.58002,"end":391.82,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02459215372800827},{"word":"we","start":391.9,"end":392.06,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.020456790924072266},{"word":"just","start":392.06,"end":392.22,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.013458065688610075},{"word":"need","start":392.22,"end":392.38,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.010858535766601562},{"word":"to","start":392.38,"end":392.54,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.019225724041461945},{"word":"connect","start":392.54,"end":392.94,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.016541413962841034},{"word":"the","start":392.94,"end":393.1,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02369176596403122},{"word":"router","start":393.1,"end":393.6,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.02955015003681183},{"word":"to","start":394.54,"end":394.7,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.014466270804405212},{"word":"it","start":394.7,"end":395.1,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.00625765323638916},{"word":"properly","start":395.1,"end":395.6,"confidence":0.9970703,"punctuated_word":"properly","sentiment":"neutral","sentiment_score":0.023080550134181976},{"word":"for","start":399.18,"end":399.42,"confidence":0.9350586,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.022525213658809665},{"word":"you","start":399.42,"end":399.58002,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006820052862167358},{"word":"to","start":399.58002,"end":399.66,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005997076630592346},{"word":"access","start":399.66,"end":400.14,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.013240985572338104},{"word":"the","start":400.14,"end":400.38,"confidence":0.9604492,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005986589938402176},{"word":"connection","start":400.38,"end":400.88,"confidence":0.9748535,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.02018644846975803},{"word":"may","start":401.685,"end":401.805,"confidence":0.89453125,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.0008743256330490112},{"word":"i","start":401.805,"end":401.92502,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008469145745038986},{"word":"know","start":401.92502,"end":402.165,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.009515881538391112},{"word":"again","start":402.165,"end":402.64502,"confidence":0.9472656,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.008663840591907501},{"word":"what","start":402.64502,"end":402.885,"confidence":0.48535156,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.018545247614383698},{"word":"on","start":402.965,"end":403.20502,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02391991950571537},{"word":"what","start":403.20502,"end":403.525,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.026020744815468788},{"word":"port","start":403.525,"end":404.025,"confidence":0.96533203,"punctuated_word":"port","sentiment":"neutral","sentiment_score":-0.03248726949095726},{"word":"at","start":404.965,"end":405.125,"confidence":0.57421875,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05028478801250458},{"word":"the","start":405.125,"end":405.36502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04119235649704933},{"word":"router","start":405.36502,"end":405.845,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.04262980818748474},{"word":"is","start":405.845,"end":406.08502,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03504924103617668},{"word":"the","start":406.08502,"end":406.245,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03584226965904236},{"word":"cable","start":406.245,"end":406.64502,"confidence":1.0,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.0499887578189373},{"word":"connected","start":406.64502,"end":407.14502,"confidence":0.99902344,"punctuated_word":"connected?","sentiment":"neutral","sentiment_score":-0.024298816919326786},{"word":"yeah","start":411.685,"end":412.165,"confidence":0.9760742,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00751350075006485},{"word":"that","start":412.165,"end":412.48502,"confidence":0.9921875,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.016497965902090073},{"word":"one","start":412.48502,"end":412.98502,"confidence":0.99560547,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.03718870133161545},{"word":"mhmm","start":418.47,"end":418.97,"confidence":0.94921875,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.040198296308517456},{"word":"can","start":434.48502,"end":434.725,"confidence":0.7036133,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.01931862905621529},{"word":"you","start":434.725,"end":434.96503,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.018181610852479935},{"word":"see","start":434.96503,"end":435.445,"confidence":0.99121094,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.014647508040070534},{"word":"w","start":435.445,"end":435.765,"confidence":0.8105469,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.02453861758112907},{"word":"an","start":435.765,"end":436.505,"confidence":0.99438477,"punctuated_word":"AN?","sentiment":"neutral","sentiment_score":-0.02310192957520485},{"word":"and","start":442.73,"end":443.13,"confidence":0.9892578,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.009879302233457564},{"word":"is","start":443.13,"end":443.37003,"confidence":0.9892578,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0008983798325061798},{"word":"it","start":443.37003,"end":443.61002,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.002262089401483536},{"word":"connected","start":443.61002,"end":444.11002,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.008286897093057632},{"word":"at","start":444.33002,"end":444.57,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.015060152858495712},{"word":"the","start":444.57,"end":444.89,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011357925832271576},{"word":"w","start":444.89,"end":445.37003,"confidence":0.5258789,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.018266810104250908},{"word":"a","start":445.37003,"end":445.53,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.013571158982813358},{"word":"n","start":445.53,"end":446.03,"confidence":0.9890137,"punctuated_word":"n?","sentiment":"neutral","sentiment_score":-0.01299072615802288},{"word":"okay","start":471.97998,"end":472.38,"confidence":0.8120117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01693585328757763},{"word":"so","start":472.38,"end":472.62,"confidence":0.98291016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0126241073012352},{"word":"the","start":472.62,"end":472.86,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012552332133054732},{"word":"w","start":472.86,"end":473.26,"confidence":0.9472656,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.014515437185764313},{"word":"a","start":473.26,"end":473.5,"confidence":0.9980469,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.011882183142006396},{"word":"n","start":473.5,"end":473.74,"confidence":0.9980469,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.015513595193624496},{"word":"is","start":473.74,"end":474.24,"confidence":0.9741211,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01064578164368868},{"word":"also","start":474.78,"end":475.18,"confidence":0.90234375,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.007245092187076807},{"word":"the","start":475.18,"end":475.66,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006569329183548689},{"word":"l","start":475.66,"end":475.9,"confidence":0.94384766,"punctuated_word":"l","sentiment":"neutral","sentiment_score":0.008822700940072536},{"word":"a","start":475.9,"end":476.13998,"confidence":0.99902344,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.00567969772964716},{"word":"n","start":476.13998,"end":476.63998,"confidence":0.9370117,"punctuated_word":"n?","sentiment":"neutral","sentiment_score":0.008318135514855385},{"word":"mhmm","start":480.70502,"end":481.20502,"confidence":0.9805908,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.014269081875681875},{"word":"because","start":483.745,"end":484.245,"confidence":0.97265625,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.02260028012096882},{"word":"it","start":485.42502,"end":485.665,"confidence":0.79248047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03709002211689949},{"word":"should","start":485.665,"end":485.98502,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.03695065528154373},{"word":"be","start":485.98502,"end":486.14502,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.02391640469431877},{"word":"connected","start":486.14502,"end":486.64502,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.025465793907642365},{"word":"to","start":486.70502,"end":486.86502,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022622499614953995},{"word":"the","start":486.86502,"end":487.36502,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015016439370810986},{"word":"wan","start":487.745,"end":488.70502,"confidence":0.88916016,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":0.013934162445366384},{"word":"only","start":488.70502,"end":489.20502,"confidence":0.92456055,"punctuated_word":"only,","sentiment":"neutral","sentiment_score":0.0063539715483784676},{"word":"not","start":489.585,"end":490.085,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.003434816375374794},{"word":"lan","start":490.14502,"end":490.945,"confidence":0.97281903,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":0.004010757431387901},{"word":"as","start":490.945,"end":491.185,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.009470447897911072},{"word":"well","start":491.185,"end":491.685,"confidence":1.0,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.01848182827234268},{"word":"is","start":492.065,"end":492.225,"confidence":0.9448242,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.04276169091463089},{"word":"it","start":492.225,"end":492.385,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04930458590388298},{"word":"okay","start":492.385,"end":492.625,"confidence":0.83862305,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":0.06420781463384628},{"word":"yeah","start":492.625,"end":492.865,"confidence":0.9951172,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.060023173689842224},{"word":"if","start":492.865,"end":493.105,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06612514704465866},{"word":"i","start":493.105,"end":493.265,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05267171189188957},{"word":"request","start":493.265,"end":493.665,"confidence":0.99902344,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.05448928475379944},{"word":"a","start":493.665,"end":493.745,"confidence":0.9604492,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04726507514715195},{"word":"picture","start":493.745,"end":494.245,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.06036368012428284},{"word":"via","start":494.91998,"end":495.41998,"confidence":0.99902344,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.024811966344714165},{"word":"email","start":495.63998,"end":496.13998,"confidence":0.99658203,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":0.022264253348112103},{"word":"yeah","start":497.87997,"end":498.37997,"confidence":0.71154785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.027025245130062103},{"word":"i'm","start":500.03998,"end":500.36,"confidence":0.9555664,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0394173339009285},{"word":"going","start":500.36,"end":500.68,"confidence":0.9819336,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.04865216091275215},{"word":"to","start":500.68,"end":501.08,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0563223734498024},{"word":"send","start":501.08,"end":501.4,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.042379651218652725},{"word":"you","start":501.4,"end":501.63998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06041663512587547},{"word":"an","start":501.63998,"end":501.87997,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05230305716395378},{"word":"email","start":501.87997,"end":502.28,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.052145034074783325},{"word":"shortly","start":502.28,"end":502.78,"confidence":0.8239746,"punctuated_word":"shortly,","sentiment":"neutral","sentiment_score":0.06591739505529404},{"word":"then","start":502.84,"end":503.15997,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0704365000128746},{"word":"just","start":503.15997,"end":503.4,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07025575637817383},{"word":"reply","start":503.4,"end":503.8,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.06816446036100388},{"word":"to","start":503.8,"end":503.87997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08800195157527924},{"word":"that","start":503.87997,"end":504.12,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09347482025623322},{"word":"email","start":504.12,"end":504.52,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0622246190905571},{"word":"with","start":504.52,"end":504.68,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1007632464170456},{"word":"the","start":504.68,"end":504.84,"confidence":0.69873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07760213315486908},{"word":"picture","start":504.84,"end":505.34,"confidence":0.9995117,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.06675708293914795},{"word":"is","start":505.63998,"end":505.8,"confidence":0.99609375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08634844422340393},{"word":"that","start":505.8,"end":506.03998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0772576704621315},{"word":"okay","start":506.03998,"end":506.53998,"confidence":1.0,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.04713226109743118},{"word":"yeah","start":512.085,"end":512.585,"confidence":0.7380371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.025230811908841133},{"word":"hang","start":514.085,"end":514.405,"confidence":0.7963867,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.01736111007630825},{"word":"on","start":514.405,"end":514.565,"confidence":0.9975586,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.020386284217238423},{"word":"let","start":514.565,"end":514.72504,"confidence":0.9980469,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.027809888124465942},{"word":"me","start":514.72504,"end":514.965,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.026919959113001823},{"word":"just","start":514.965,"end":515.365,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02679438516497612},{"word":"check","start":515.365,"end":515.865,"confidence":0.9970703,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.02485259994864464},{"word":"let","start":517.84503,"end":518.005,"confidence":0.82177734,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02660583518445492},{"word":"me","start":518.005,"end":518.245,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.031013384461402893},{"word":"try","start":518.245,"end":518.485,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.026934273540973663},{"word":"to","start":518.485,"end":518.645,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028742527589201927},{"word":"send","start":518.645,"end":518.885,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.024607114493846893},{"word":"you","start":518.885,"end":519.125,"confidence":0.9863281,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02498929761350155},{"word":"email","start":519.125,"end":519.445,"confidence":0.9863281,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.024859091266989708},{"word":"an","start":519.685,"end":519.84503,"confidence":0.98291016,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.020573239773511887},{"word":"email","start":519.84503,"end":520.245,"confidence":0.9873047,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.02250470593571663},{"word":"now","start":520.245,"end":520.745,"confidence":0.9970703,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.023708337917923927},{"word":"yeah","start":553.87,"end":554.37,"confidence":0.9406738,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02587500587105751},{"word":"yeah","start":556.19,"end":556.67,"confidence":0.7397461,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015526268631219864},{"word":"yes","start":556.67,"end":556.99,"confidence":0.9902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03125106170773506},{"word":"i","start":556.99,"end":557.07,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.032243989408016205},{"word":"can","start":557.07,"end":557.31,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03418322652578354},{"word":"hear","start":557.31,"end":557.55,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.014203427359461784},{"word":"you","start":557.55,"end":558.05,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.025457974523305893},{"word":"sorry","start":562.43,"end":562.93,"confidence":0.8334961,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.03702256083488464},{"word":"yeah","start":571.46497,"end":571.785,"confidence":0.7993164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.016278259456157684},{"word":"because","start":571.785,"end":572.185,"confidence":0.9790039,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.023586733266711235},{"word":"on","start":572.185,"end":572.345,"confidence":0.94140625,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03484654799103737},{"word":"our","start":572.345,"end":572.58496,"confidence":0.47631836,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.041319869458675385},{"word":"end","start":572.58496,"end":573.08496,"confidence":0.9609375,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.025340836495161057},{"word":"it's","start":573.305,"end":573.625,"confidence":0.96972656,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.03369244188070297},{"word":"still","start":573.625,"end":573.865,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.04319145530462265},{"word":"offline","start":573.865,"end":574.365,"confidence":0.9941406,"punctuated_word":"offline","sentiment":"neutral","sentiment_score":-0.029316220432519913},{"word":"as","start":574.425,"end":574.58496,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.06889580190181732},{"word":"well","start":574.58496,"end":575.08496,"confidence":0.9995117,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.04403741657733917},{"word":"mhmm","start":585.17,"end":585.41003,"confidence":0.9908447,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.021738525480031967},{"word":"there","start":585.41003,"end":585.65,"confidence":0.8798828,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.021333089098334312},{"word":"you","start":585.65,"end":585.81,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02596488781273365},{"word":"go","start":585.81,"end":586.31,"confidence":0.9995117,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.03325020521879196},{"word":"i","start":586.37,"end":586.61,"confidence":0.78222656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03173325955867767},{"word":"send","start":586.61,"end":586.85004,"confidence":0.49316406,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.025246502831578255},{"word":"you","start":586.85004,"end":587.09,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.034245751798152924},{"word":"an","start":587.09,"end":587.33,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0259307362139225},{"word":"email","start":587.33,"end":587.83,"confidence":0.99658203,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.027174197137355804},{"word":"have","start":624.355,"end":624.51495,"confidence":0.75634766,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.015555365011096},{"word":"you","start":624.51495,"end":624.675,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014064166694879532},{"word":"received","start":624.675,"end":625.075,"confidence":0.9970703,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.012961460277438164},{"word":"the","start":625.075,"end":625.235,"confidence":0.75146484,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012429652735590936},{"word":"email","start":625.235,"end":625.735,"confidence":0.9995117,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":0.012177699245512486},{"word":"yeah","start":627.555,"end":628.055,"confidence":0.88793945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009402553550899029},{"word":"yeah","start":629.39496,"end":629.89496,"confidence":0.8413086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00468587689101696},{"word":"okay","start":630.755,"end":631.255,"confidence":0.98657227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.032390885055065155},{"word":"so","start":632.43,"end":632.67,"confidence":0.9770508,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.027652636170387268},{"word":"is","start":632.67,"end":632.91,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.025328535586595535},{"word":"it","start":632.91,"end":633.06995,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06346160173416138},{"word":"okay","start":633.06995,"end":633.31,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.04885438084602356},{"word":"if","start":633.31,"end":633.55,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04803014546632767},{"word":"i","start":633.55,"end":633.70996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.024763375520706177},{"word":"end","start":633.70996,"end":633.94995,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.05629376694560051},{"word":"this","start":633.94995,"end":634.11,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03270553797483444},{"word":"call","start":634.11,"end":634.35,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.02772814780473709},{"word":"now","start":634.35,"end":634.67,"confidence":0.91064453,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.026989739388227463},{"word":"then","start":634.67,"end":634.99,"confidence":0.9980469,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.04288919270038605},{"word":"i'll","start":634.99,"end":635.23,"confidence":0.99658203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.053464606404304504},{"word":"just","start":635.23,"end":635.47,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05329279974102974},{"word":"review","start":635.47,"end":635.79,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.05657116323709488},{"word":"the","start":635.79,"end":635.94995,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.056306447833776474},{"word":"email","start":635.94995,"end":636.26996,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.06779152899980545},{"word":"for","start":636.26996,"end":636.50995,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.024360712617635727},{"word":"a","start":636.50995,"end":636.58997,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0421300083398819},{"word":"while","start":636.58997,"end":636.82996,"confidence":1.0,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.03261670470237732},{"word":"then","start":636.82996,"end":637.06995,"confidence":0.4951172,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.05673324689269066},{"word":"give","start":637.06995,"end":637.31,"confidence":0.9970703,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.044468954205513},{"word":"you","start":637.31,"end":637.47,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04936927556991577},{"word":"a","start":637.47,"end":637.55,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03433334827423096},{"word":"callback","start":637.55,"end":637.94995,"confidence":0.98535156,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.025572270154953003},{"word":"again","start":637.94995,"end":638.26996,"confidence":0.98291016,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.049553655087947845},{"word":"to","start":638.26996,"end":638.43,"confidence":0.9716797,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.053611502051353455},{"word":"assist","start":638.43,"end":638.7509,"confidence":0.9836426,"punctuated_word":"assist.","sentiment":"neutral","sentiment_score":0.048681072890758514},{"word":"okay","start":641.71094,"end":642.21094,"confidence":0.92089844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.20072844624519348},{"word":"thank","start":642.27094,"end":642.5109,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.37321627140045166},{"word":"you","start":642.5109,"end":642.7509,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3157152831554413},{"word":"bye","start":642.7509,"end":642.9109,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.24580547213554385},{"word":"for","start":642.9109,"end":643.15094,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.22586385905742645},{"word":"now","start":643.15094,"end":643.4709,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.1950562596321106},{"word":"we'll","start":643.4709,"end":643.71094,"confidence":0.98583984,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.28090900182724},{"word":"wait","start":643.71094,"end":643.9509,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.30549266934394836},{"word":"for","start":643.9509,"end":644.1109,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3485605716705322},{"word":"the","start":644.1109,"end":644.27094,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3392827808856964},{"word":"pictures","start":644.27094,"end":644.77094,"confidence":1.0,"punctuated_word":"pictures.","sentiment":"neutral","sentiment_score":0.12373507767915726},{"word":"okay","start":647.3109,"end":647.8109,"confidence":0.93774414,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.08364900946617126}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Erto tech support. How can I assist you today? Yes.\n\nHello. Yes. Hello? Mhmm. Mhmm.\n\nOkay. Okay. Please plug the router into the NTT box, the network termination device that is the box mounted on your wall. Mhmm. Yeah.\n\nOkay. Please use the yellow cable, the one that we provided you as well. Mhmm. It's a NTT box, like a black box. Can you see a black box?\n\nYeah. Is that a big box or a small one? Mhmm. Yeah. Okay.\n\nSo you'll see, like, a port at the back of it or at the bottom? Mhmm. Yeah. So kindly connect the first But did you plug it into the power source? Mhmm.\n\nAnd can you see, like, a button at the back of it? Turn off or turn on button? Okay. Mhmm. Yep.\n\nCan we check first the cable? Let's try to connect it first before we can see if it's turned on. Mhmm. So kindly connect it yeah. Kindly connect it to the Ethernet one port, then the connect the other cable to the one port on your router.\n\nIt's w a n port. You'll see that at the back of your router. The one port. It's w a n port. Sorry?\n\nMhmm. Should be one, w a n, not l a n. Mhmm. Yeah. Connect it to the one port, w a n port.\n\nMhmm. Okay. I'll disconnect you to the first one. Mhmm. So there is yeah.\n\nAnd the other end is at the NTD box. Mhmm. Okay. Mhmm. Yeah.\n\nBut there's no connection yet. Yeah. That means the router is turned on but not yet establishing the service. Mhmm. Sorry?\n\nMhmm. Okay, sir. You have another router? Okay. May I know, yeah, may I know again where did you connect the cable at the back of your the router?\n\nYeah. Other end, it's still not connected. So that might be the the cable is not plugged in correctly on where it's supposed to be. Yeah. Your connection is turned on.\n\nYou just we just need to connect the router to it properly for you to access the connection. May I know again what on what port at the router is the cable connected? Yeah. That one. Mhmm.\n\nCan you see w AN? And is it connected at the w a n? Okay. So the w A n is also the l A n? Mhmm.\n\nBecause it should be connected to the WAN only, not LAN as well. Is it okay, yeah, if I request a picture via email? Yeah. I'm going to send you an email shortly, then just reply to that email with the picture. Is that okay?\n\nYeah. Hang on. Let me just check. Let me try to send you email an email now. Yeah.\n\nYeah. Yes. I can hear you. Sorry? Yeah.\n\nBecause on our end, it's still offline as well. Mhmm. There you go. I send you an email. Have you received the email?\n\nYeah. Yeah. Okay. So is it okay if I end this call now? Then I'll just review the email for a while then give you a callback again to assist.\n\nOkay. Thank you. Bye for now. We'll wait for the pictures. Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.218057245016098},{"text":"Good morning.","start":1.12,"end":1.8399999,"sentiment":"positive","sentiment_score":0.5419176816940308},{"text":"This is Maureen from Erto tech support.","start":1.8399999,"end":4.34,"sentiment":"positive","sentiment_score":0.4252203234604427},{"text":"How can I assist you today?","start":5.6,"end":7.14,"sentiment":"positive","sentiment_score":0.35520503918329877},{"text":"Yes.","start":8.08,"end":8.32,"sentiment":"neutral","sentiment_score":0.13908496499061584}],"sentiment":"positive","sentiment_score":0.38522059251280394,"num_words":17,"start":0.71999997,"end":8.32},{"sentences":[{"text":"Hello.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.14975014328956604},{"text":"Yes.","start":11.5199995,"end":11.84,"sentiment":"neutral","sentiment_score":0.0917164534330368},{"text":"Hello?","start":11.84,"end":12.34,"sentiment":"neutral","sentiment_score":0.05788291618227959},{"text":"Mhmm.","start":14.205,"end":14.705,"sentiment":"neutral","sentiment_score":0.045235127210617065},{"text":"Mhmm.","start":16.365,"end":16.865,"sentiment":"neutral","sentiment_score":0.09479499608278276}],"sentiment":"neutral","sentiment_score":0.08787592723965645,"num_words":5,"start":8.32,"end":16.865},{"sentences":[{"text":"Okay.","start":18.525,"end":19.025,"sentiment":"neutral","sentiment_score":0.05817632749676704},{"text":"Okay.","start":22.685,"end":23.185,"sentiment":"neutral","sentiment_score":0.02991640940308571},{"text":"Please plug the router into the NTT box, the network termination device that is the box mounted on your wall.","start":25.085,"end":34.3,"sentiment":"neutral","sentiment_score":0.012534686364233494},{"text":"Mhmm.","start":45.114998,"end":45.355,"sentiment":"neutral","sentiment_score":-0.017998836934566498},{"text":"Yeah.","start":45.355,"end":45.855,"sentiment":"neutral","sentiment_score":0.004600790329277515}],"sentiment":"neutral","sentiment_score":0.013557850732468069,"num_words":24,"start":18.525,"end":45.855},{"sentences":[{"text":"Okay.","start":46.075,"end":46.575,"sentiment":"neutral","sentiment_score":0.012076771818101406},{"text":"Please use the yellow cable, the one that we provided you as well.","start":49.675,"end":53.4,"sentiment":"neutral","sentiment_score":0.02186522066879731},{"text":"Mhmm.","start":53.960003,"end":54.460003,"sentiment":"neutral","sentiment_score":-0.0033006928861141205},{"text":"It's a NTT box, like a black box.","start":62.68,"end":66.885,"sentiment":"neutral","sentiment_score":-0.021798238391056657},{"text":"Can you see a black box?","start":68.085,"end":69.285,"sentiment":"neutral","sentiment_score":-0.015127084838847319}],"sentiment":"neutral","sentiment_score":0.00096122522292466,"num_words":29,"start":46.075,"end":69.285},{"sentences":[{"text":"Yeah.","start":69.285,"end":69.785,"sentiment":"neutral","sentiment_score":0.006090383045375347},{"text":"Is that a big box or a small one?","start":72.485,"end":75.065,"sentiment":"neutral","sentiment_score":-0.008913755209909545},{"text":"Mhmm.","start":81.125,"end":81.285,"sentiment":"neutral","sentiment_score":-0.0028476035222411156},{"text":"Yeah.","start":81.285,"end":81.54,"sentiment":"neutral","sentiment_score":0.0074715446680784225},{"text":"Okay.","start":85.46,"end":85.96,"sentiment":"neutral","sentiment_score":0.01865661144256592}],"sentiment":"neutral","sentiment_score":-0.003911758558108256,"num_words":13,"start":69.285,"end":85.96},{"sentences":[{"text":"So you'll see, like, a port at the back of it or at the bottom?","start":87.3,"end":93.96,"sentiment":"neutral","sentiment_score":0.006370601368447145},{"text":"Mhmm.","start":97.005,"end":97.505,"sentiment":"neutral","sentiment_score":0.002740271156653762},{"text":"Yeah.","start":102.84499,"end":103.085,"sentiment":"neutral","sentiment_score":0.009665335528552532},{"text":"So kindly connect the first But did you plug it into the power source?","start":103.085,"end":127.815,"sentiment":"neutral","sentiment_score":-0.05261821512665067},{"text":"Mhmm.","start":129.875,"end":130.375,"sentiment":"neutral","sentiment_score":0.008584440685808659}],"sentiment":"neutral","sentiment_score":-0.019378310746105853,"num_words":32,"start":87.3,"end":130.375},{"sentences":[{"text":"And can you see, like, a button at the back of it?","start":130.675,"end":133.335,"sentiment":"neutral","sentiment_score":-0.0006279256194829941},{"text":"Turn off or turn on button?","start":133.795,"end":135.655,"sentiment":"neutral","sentiment_score":-0.0253584918876489},{"text":"Okay.","start":143.38,"end":143.88,"sentiment":"neutral","sentiment_score":-0.06712286174297333},{"text":"Mhmm.","start":150.98001,"end":151.48001,"sentiment":"neutral","sentiment_score":0.0236333180218935},{"text":"Yep.","start":152.34001,"end":152.775,"sentiment":"neutral","sentiment_score":0.1173563227057457}],"sentiment":"neutral","sentiment_score":-0.004086632370239212,"num_words":21,"start":130.675,"end":152.775},{"sentences":[{"text":"Can we check first the cable?","start":153.015,"end":156.215,"sentiment":"neutral","sentiment_score":0.03536576715608438},{"text":"Let's try to connect it first before we can see if it's turned on.","start":156.215,"end":160.795,"sentiment":"neutral","sentiment_score":0.027082450155700957},{"text":"Mhmm.","start":165.17499,"end":165.67499,"sentiment":"neutral","sentiment_score":0.022606490179896355},{"text":"So kindly connect it yeah.","start":166.68001,"end":169.4,"sentiment":"neutral","sentiment_score":0.08951860219240189},{"text":"Kindly connect it to the Ethernet one port, then the connect the other cable to the one port on your router.","start":169.4,"end":179.32,"sentiment":"neutral","sentiment_score":0.08818328079013597}],"sentiment":"neutral","sentiment_score":0.061987176656405976,"num_words":47,"start":153.015,"end":179.32},{"sentences":[{"text":"It's w a n port.","start":179.32,"end":181.5,"sentiment":"neutral","sentiment_score":0.0384658508002758},{"text":"You'll see that at the back of your router.","start":181.915,"end":189.275,"sentiment":"neutral","sentiment_score":0.040328871458768845},{"text":"The one port.","start":190.715,"end":191.515,"sentiment":"neutral","sentiment_score":0.013735607576866945},{"text":"It's w a n port.","start":191.515,"end":193.375,"sentiment":"neutral","sentiment_score":0.005812282115221024},{"text":"Sorry?","start":201.62999,"end":202.12999,"sentiment":"neutral","sentiment_score":-0.023050695657730103}],"sentiment":"neutral","sentiment_score":0.026195940642577152,"num_words":23,"start":179.32,"end":202.12999},{"sentences":[{"text":"Mhmm.","start":203.54999,"end":204.04999,"sentiment":"neutral","sentiment_score":0.0005860782694071531},{"text":"Should be one, w a n, not l a n.","start":209.60501,"end":214.10501,"sentiment":"neutral","sentiment_score":-0.01042777644470334},{"text":"Mhmm.","start":220.16501,"end":220.66501,"sentiment":"neutral","sentiment_score":-0.03096467442810535},{"text":"Yeah.","start":228.43,"end":228.83,"sentiment":"neutral","sentiment_score":0.014797767624258997},{"text":"Connect it to the one port, w a n port.","start":228.83,"end":233.81,"sentiment":"neutral","sentiment_score":0.020465728640556336}],"sentiment":"neutral","sentiment_score":0.003686899714090902,"num_words":23,"start":203.54999,"end":233.81},{"sentences":[{"text":"Mhmm.","start":241.79501,"end":242.29501,"sentiment":"neutral","sentiment_score":0.005265238229185343},{"text":"Okay.","start":243.07501,"end":243.57501,"sentiment":"neutral","sentiment_score":0.01115204393863678},{"text":"I'll disconnect you to the first one.","start":244.115,"end":246.29501,"sentiment":"neutral","sentiment_score":-0.020748498317386423},{"text":"Mhmm.","start":249.63501,"end":250.13501,"sentiment":"neutral","sentiment_score":0.005965396761894226},{"text":"So there is yeah.","start":251.07501,"end":253.255,"sentiment":"neutral","sentiment_score":0.008747853338718414}],"sentiment":"neutral","sentiment_score":-0.006276099709793925,"num_words":14,"start":241.79501,"end":253.255},{"sentences":[{"text":"And the other end is at the NTD box.","start":253.57,"end":256.87,"sentiment":"neutral","sentiment_score":0.0012069472836123572},{"text":"Mhmm.","start":262.21,"end":262.71,"sentiment":"neutral","sentiment_score":-0.0014841952361166475},{"text":"Okay.","start":264.61002,"end":265.11002,"sentiment":"neutral","sentiment_score":-0.03295596316456795},{"text":"Mhmm.","start":274.98502,"end":275.48502,"sentiment":"neutral","sentiment_score":-0.026868976652622223},{"text":"Yeah.","start":282.16,"end":282.64,"sentiment":"neutral","sentiment_score":-0.056426871567964554}],"sentiment":"neutral","sentiment_score":-0.008221037005289243,"num_words":13,"start":253.57,"end":282.64},{"sentences":[{"text":"But there's no connection yet.","start":282.64,"end":284.42,"sentiment":"negative","sentiment_score":-0.37788287699222567},{"text":"Yeah.","start":285.76,"end":286.16,"sentiment":"neutral","sentiment_score":-0.02340714819729328},{"text":"That means the router is turned on but not yet establishing the service.","start":286.16,"end":292.42,"sentiment":"neutral","sentiment_score":-0.07756997372668523},{"text":"Mhmm.","start":294.11502,"end":294.61502,"sentiment":"neutral","sentiment_score":-0.06876726448535919},{"text":"Sorry?","start":311.97,"end":312.47,"sentiment":"neutral","sentiment_score":-0.1569576859474182}],"sentiment":"neutral","sentiment_score":-0.149855054382767,"num_words":21,"start":282.64,"end":312.47},{"sentences":[{"text":"Mhmm.","start":317.235,"end":317.735,"sentiment":"neutral","sentiment_score":-0.1533251702785492},{"text":"Okay, sir.","start":328.03497,"end":328.675,"sentiment":"neutral","sentiment_score":-0.04942768253386021},{"text":"You have another router?","start":328.675,"end":330.13498,"sentiment":"neutral","sentiment_score":-0.02017620811238885},{"text":"Okay.","start":358.81497,"end":359.28,"sentiment":"neutral","sentiment_score":0.0265213456004858},{"text":"May I know, yeah, may I know again where did you connect the cable at the back of your the router?","start":360.32,"end":367.46,"sentiment":"neutral","sentiment_score":-0.05105724540494737}],"sentiment":"neutral","sentiment_score":-0.04753676467928393,"num_words":29,"start":317.235,"end":367.46},{"sentences":[{"text":"Yeah.","start":375.275,"end":375.675,"sentiment":"neutral","sentiment_score":-0.04048268124461174},{"text":"Other end, it's still not connected.","start":375.675,"end":378.015,"sentiment":"neutral","sentiment_score":-0.1513263794283072},{"text":"So that might be the the cable is not plugged in correctly on where it's supposed to be.","start":378.155,"end":385.295,"sentiment":"neutral","sentiment_score":-0.2329074682460891},{"text":"Yeah.","start":389.82,"end":390.06,"sentiment":"neutral","sentiment_score":-0.013239048421382904},{"text":"Your connection is turned on.","start":390.06,"end":391.42,"sentiment":"neutral","sentiment_score":-0.007458094134926796}],"sentiment":"neutral","sentiment_score":-0.16746144855935727,"num_words":31,"start":375.275,"end":391.42},{"sentences":[{"text":"You just we just need to connect the router to it properly for you to access the connection.","start":391.42,"end":400.88,"sentiment":"neutral","sentiment_score":-0.0019606354956825576},{"text":"May I know again what on what port at the router is the cable connected?","start":401.685,"end":407.14502,"sentiment":"neutral","sentiment_score":-0.027068917453289033},{"text":"Yeah.","start":411.685,"end":412.165,"sentiment":"neutral","sentiment_score":-0.00751350075006485},{"text":"That one.","start":412.165,"end":412.98502,"sentiment":"neutral","sentiment_score":-0.02684333361685276},{"text":"Mhmm.","start":418.47,"end":418.97,"sentiment":"neutral","sentiment_score":-0.040198296308517456}],"sentiment":"neutral","sentiment_score":-0.01466820716253809,"num_words":37,"start":391.42,"end":418.97},{"sentences":[{"text":"Can you see w AN?","start":434.48502,"end":436.505,"sentiment":"neutral","sentiment_score":-0.019957659021019935},{"text":"And is it connected at the w a n?","start":442.73,"end":446.03,"sentiment":"neutral","sentiment_score":-0.010285938055151038},{"text":"Okay.","start":471.97998,"end":472.38,"sentiment":"neutral","sentiment_score":0.01693585328757763},{"text":"So the w A n is also the l A n?","start":472.38,"end":476.63998,"sentiment":"neutral","sentiment_score":0.010397126559506763},{"text":"Mhmm.","start":480.70502,"end":481.20502,"sentiment":"neutral","sentiment_score":0.014269081875681875}],"sentiment":"neutral","sentiment_score":-0.0017329040845787084,"num_words":27,"start":434.48502,"end":481.20502},{"sentences":[{"text":"Because it should be connected to the WAN only, not LAN as well.","start":483.745,"end":491.685,"sentiment":"neutral","sentiment_score":0.01841139069829996},{"text":"Is it okay, yeah, if I request a picture via email?","start":492.065,"end":496.13998,"sentiment":"neutral","sentiment_score":0.049480762163346466},{"text":"Yeah.","start":497.87997,"end":498.37997,"sentiment":"neutral","sentiment_score":0.027025245130062103},{"text":"I'm going to send you an email shortly, then just reply to that email with the picture.","start":500.03998,"end":505.34,"sentiment":"neutral","sentiment_score":0.0656020124168957},{"text":"Is that okay?","start":505.63998,"end":506.53998,"sentiment":"neutral","sentiment_score":0.07024612526098888}],"sentiment":"neutral","sentiment_score":0.04748076210833258,"num_words":45,"start":483.745,"end":506.53998},{"sentences":[{"text":"Yeah.","start":512.085,"end":512.585,"sentiment":"neutral","sentiment_score":0.025230811908841133},{"text":"Hang on.","start":514.085,"end":514.565,"sentiment":"neutral","sentiment_score":0.01887369714677334},{"text":"Let me just check.","start":514.565,"end":515.865,"sentiment":"neutral","sentiment_score":0.02659420808777213},{"text":"Let me try to send you email an email now.","start":517.84503,"end":520.745,"sentiment":"neutral","sentiment_score":0.0254537807777524},{"text":"Yeah.","start":553.87,"end":554.37,"sentiment":"neutral","sentiment_score":0.02587500587105751}],"sentiment":"neutral","sentiment_score":0.024987102900114324,"num_words":18,"start":512.085,"end":554.37},{"sentences":[{"text":"Yeah.","start":556.19,"end":556.67,"sentiment":"neutral","sentiment_score":0.015526268631219864},{"text":"Yes.","start":556.67,"end":556.99,"sentiment":"neutral","sentiment_score":0.03125106170773506},{"text":"I can hear you.","start":556.99,"end":558.05,"sentiment":"neutral","sentiment_score":0.026522154454141855},{"text":"Sorry?","start":562.43,"end":562.93,"sentiment":"neutral","sentiment_score":-0.03702256083488464},{"text":"Yeah.","start":571.46497,"end":571.785,"sentiment":"neutral","sentiment_score":-0.016278259456157684}],"sentiment":"neutral","sentiment_score":0.012445640983060002,"num_words":8,"start":556.19,"end":571.785},{"sentences":[{"text":"Because on our end, it's still offline as well.","start":571.785,"end":575.08496,"sentiment":"neutral","sentiment_score":-0.03824748036762079},{"text":"Mhmm.","start":585.17,"end":585.41003,"sentiment":"neutral","sentiment_score":0.021738525480031967},{"text":"There you go.","start":585.41003,"end":586.31,"sentiment":"neutral","sentiment_score":0.02684939404328664},{"text":"I send you an email.","start":586.37,"end":587.83,"sentiment":"neutral","sentiment_score":0.028866089507937433},{"text":"Have you received the email?","start":624.355,"end":625.735,"sentiment":"neutral","sentiment_score":0.013437668792903423}],"sentiment":"neutral","sentiment_score":-0.0013226880084561265,"num_words":23,"start":571.785,"end":625.735},{"sentences":[{"text":"Yeah.","start":627.555,"end":628.055,"sentiment":"neutral","sentiment_score":-0.009402553550899029},{"text":"Yeah.","start":629.39496,"end":629.89496,"sentiment":"neutral","sentiment_score":-0.00468587689101696},{"text":"Okay.","start":630.755,"end":631.255,"sentiment":"neutral","sentiment_score":0.032390885055065155},{"text":"So is it okay if I end this call now?","start":632.43,"end":634.67,"sentiment":"neutral","sentiment_score":0.03818078674376011},{"text":"Then I'll just review the email for a while then give you a callback again to assist.","start":634.67,"end":638.7509,"sentiment":"neutral","sentiment_score":0.04657332292374443}],"sentiment":"neutral","sentiment_score":0.039728560391813515,"num_words":30,"start":627.555,"end":638.7509},{"sentences":[{"text":"Okay.","start":641.71094,"end":642.21094,"sentiment":"neutral","sentiment_score":0.20072844624519348},{"text":"Thank you.","start":642.27094,"end":642.7509,"sentiment":"positive","sentiment_score":0.34446577727794647},{"text":"Bye for now.","start":642.7509,"end":643.4709,"sentiment":"neutral","sentiment_score":0.2222418636083603},{"text":"We'll wait for the pictures.","start":643.4709,"end":644.77094,"sentiment":"neutral","sentiment_score":0.27959602028131486},{"text":"Okay.","start":647.3109,"end":647.8109,"sentiment":"neutral","sentiment_score":-0.08364900946617126}],"sentiment":"neutral","sentiment_score":0.23922639029721418,"num_words":12,"start":641.71094,"end":647.8109}]}}]},{"alternatives":[{"transcript":"Yeah. Hello, man. How are you? Yeah. We received the device today. Hello? Yeah. Hello? Yeah. We just we we received the router today. Now what's the next procedure to start it? How to connect get connected it? Actually, we have a I'm unfamiliar with these boxes. We have multiple boxes. And let's just let me hold. Just one moment, please. Yeah. Yeah. I'm using the SD cable, and I have put it in the there's one box. What you're calling that box? What is it what's about? Black box. Yeah. Yes, sir. Like those. Yeah. It's around double the size of the this router or one and a half the size one and a half size of this router. Yeah. There's a there's a port port in the backside of this box, and I have inside of this cable, inside this box. Okay? Do we have any any any lights on the router that we can see that it's on and off? No. I cannot see any light blinking on the right. But it's they can even warm, so I believe it's started. But we don't I I I do not see any light blinking on the router. Yeah. Yeah. As well. Yeah. No. We don't have the turn and off on and off button on it. I have seen it. I didn't found any button on the router, but it's warm. So I believe it it started. It's been warm. Yeah. We have the phone WAN ports case. So I have put in one of the Yeah. We have the four ports, WAN port. We have the four WAN port on the router. So I have used one of one of them. WAN. It's written all these four ports of the WAN port. Four ports we have. Four port. We have the four ports WAN, WAN LAN. No. The router that you have sent us, it has the four ports, and it's written 1,000 m w a n, public l a n on all these ports. Yeah. I repeat. The four all these four ports are the w a n port. Yeah. I have corrected I have corrected this one. And also that's connected. Yeah. The other end is at the entity box as well. It's connected now. The connection is showing on my cell phone that I have the connections, but it shows it's not connected to Internet. I can found it on the Wi Fi connection. Airtel 2.4 g. Yeah. Yeah. So how to get connection? Yeah. Exactly. I have another device on myself that's written on it. It's an IQ net. So I believe that will be not for the Internet. That's also the smart device. I have another device that is showing on my myself that has written the IQNet. So I believe that is not for the device that I have to connect for, sir. Oh, multiple devices. Yeah. In my cell because I'm new to this apartment, so there was all already a device connected. So I believe this device is for the other systems that has been connected for been done flat. I believe that's a I can use for that one. I have connected that you have already told me the black device. I have connected the system with the data. Yeah. To how to get connection? No. Yes, sir. Hold on a second. Can you just check I have been connected or not? Because it's showing now. Unchecking. Can you see if my connection has been established or not? Let me check it. The router that you have sent us, okay, as I told you, yeah, as I told you, it has a four ports backside of the router and all are of black color and on the at the bottom of all four ports, it's written 1,000 MVANObliqueLAN. Yeah. It's WAN slash LAN. Yes. I'm picking again. It's written at the all four ports w AN dash LAN. It's for all these four ports. There's not a specific separate WAN, but all four these are showing here that these are all four are the WAN. Yeah. It's written if you can say, I can share the picture of this routing. Yeah. How can I send you via email? Yeah. Sure. Where your email is? Can you just send me an email? Yeah. Sure. Yeah. Sure. I believe the connection has been established. Hello? Can you hear me? Yeah. I believe the connection has been established. I believe the connection has been established. So because no. No. No. That's not that. Again, so no connected no Internet connection. Yeah. Yes. Again, it's yeah. It's yeah. Yeah. Yeah. Again, it's very good. Oh, can I send me email? Yeah. I have requested. I'll see your email. Just to reply this email. Let me add the picture. Yeah. I haven't seen the email. I'm just going to attach the picture with it. Yeah. I'm I'm waiting for your call. Thank you. Okay. Thank you. Yeah. I have sent it. Send.","confidence":0.9448242,"words":[{"word":"yeah","start":5.52,"end":6.0,"confidence":0.9301758,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.39339855313301086},{"word":"hello","start":6.0,"end":6.24,"confidence":0.8017578,"punctuated_word":"Hello,","sentiment":"positive","sentiment_score":0.3991258144378662},{"word":"man","start":6.24,"end":6.48,"confidence":0.58862305,"punctuated_word":"man.","sentiment":"positive","sentiment_score":0.4609945416450501},{"word":"how","start":6.48,"end":6.64,"confidence":0.9790039,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.27442222833633423},{"word":"are","start":6.64,"end":6.7999997,"confidence":0.9892578,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.11688549071550368},{"word":"you","start":6.7999997,"end":7.2999997,"confidence":0.99365234,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.13939636945724487},{"word":"yeah","start":7.9199996,"end":8.16,"confidence":0.9814453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11103572696447372},{"word":"we","start":8.16,"end":8.32,"confidence":0.9902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1454015076160431},{"word":"received","start":8.32,"end":8.559999,"confidence":0.9301758,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.2215099930763245},{"word":"the","start":8.559999,"end":8.72,"confidence":0.94628906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2550645172595978},{"word":"device","start":8.72,"end":9.12,"confidence":0.9980469,"punctuated_word":"device","sentiment":"neutral","sentiment_score":0.19835804402828217},{"word":"today","start":9.12,"end":9.599999,"confidence":0.904541,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.18463364243507385},{"word":"hello","start":9.599999,"end":10.099999,"confidence":0.9875488,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.08973336219787598},{"word":"yeah","start":12.96,"end":13.2,"confidence":0.9782715,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07118600606918335},{"word":"hello","start":13.2,"end":13.7,"confidence":0.94189453,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.050908517092466354},{"word":"yeah","start":13.92,"end":14.24,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06378470361232758},{"word":"we","start":14.24,"end":14.4,"confidence":0.99121094,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07885586470365524},{"word":"just","start":14.4,"end":14.559999,"confidence":0.5917969,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1170697882771492},{"word":"we","start":15.12,"end":15.28,"confidence":0.97314453,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12275165319442748},{"word":"we","start":15.28,"end":15.78,"confidence":0.6328125,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13068173825740814},{"word":"received","start":16.135,"end":16.455,"confidence":0.76953125,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.15559907257556915},{"word":"the","start":16.455,"end":16.535,"confidence":0.8852539,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1577760875225067},{"word":"router","start":16.535,"end":17.035,"confidence":0.98291016,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.08956747502088547},{"word":"today","start":17.175001,"end":17.675001,"confidence":0.9909668,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.1131909191608429},{"word":"now","start":17.815,"end":18.055,"confidence":0.86279297,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.03799904137849808},{"word":"what's","start":18.055,"end":18.215,"confidence":0.9121094,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.04739997535943985},{"word":"the","start":18.215,"end":18.295,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05824527144432068},{"word":"next","start":18.295,"end":18.535,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.0507221519947052},{"word":"procedure","start":18.535,"end":19.015,"confidence":0.9580078,"punctuated_word":"procedure","sentiment":"neutral","sentiment_score":0.03839647024869919},{"word":"to","start":19.015,"end":19.175,"confidence":0.9741211,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03850897401571274},{"word":"start","start":19.175,"end":19.575,"confidence":0.98095703,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.062028445303440094},{"word":"it","start":19.575,"end":19.895,"confidence":0.6328125,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.04300839453935623},{"word":"how","start":19.895,"end":20.055,"confidence":0.90527344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.013437170535326004},{"word":"to","start":20.055,"end":20.135,"confidence":0.7241211,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02013557218015194},{"word":"connect","start":20.135,"end":20.455,"confidence":0.91259766,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.025434449315071102},{"word":"get","start":20.535,"end":20.695,"confidence":0.94384766,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.024250078946352005},{"word":"connected","start":20.695,"end":21.095001,"confidence":0.9873047,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.03518756851553917},{"word":"it","start":21.095001,"end":21.595001,"confidence":0.6989746,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.03614354878664017},{"word":"actually","start":35.55,"end":35.87,"confidence":0.93066406,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.15750691294670105},{"word":"we","start":35.87,"end":36.03,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.22555555403232577},{"word":"have","start":36.03,"end":36.510002,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.22382691502571103},{"word":"a","start":36.510002,"end":36.59,"confidence":0.43603516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2438383400440216},{"word":"i'm","start":38.190002,"end":38.43,"confidence":0.73876953,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2758835554122925},{"word":"unfamiliar","start":38.43,"end":38.93,"confidence":0.48168945,"punctuated_word":"unfamiliar","sentiment":"neutral","sentiment_score":-0.2824729382991791},{"word":"with","start":39.07,"end":39.39,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2740747332572937},{"word":"these","start":39.39,"end":39.63,"confidence":0.75634766,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.2596276104450226},{"word":"boxes","start":39.63,"end":40.11,"confidence":0.92407227,"punctuated_word":"boxes.","sentiment":"neutral","sentiment_score":-0.2673901617527008},{"word":"we","start":40.11,"end":40.27,"confidence":0.60791016,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.23336289823055267},{"word":"have","start":40.27,"end":40.43,"confidence":0.9243164,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.19171711802482605},{"word":"multiple","start":40.43,"end":40.93,"confidence":0.8574219,"punctuated_word":"multiple","sentiment":"neutral","sentiment_score":-0.16730618476867676},{"word":"boxes","start":40.99,"end":41.49,"confidence":0.732666,"punctuated_word":"boxes.","sentiment":"neutral","sentiment_score":-0.16956062614917755},{"word":"and","start":41.870003,"end":42.370003,"confidence":0.89208984,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.10854242742061616},{"word":"let's","start":42.59,"end":42.91,"confidence":0.66552734,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.09505876153707504},{"word":"just","start":42.91,"end":43.07,"confidence":0.6123047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06393572688102722},{"word":"let","start":43.07,"end":43.39,"confidence":0.78222656,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.08921922743320465},{"word":"me","start":43.39,"end":43.55,"confidence":0.7001953,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.07241469621658325},{"word":"hold","start":43.55,"end":44.05,"confidence":0.47351074,"punctuated_word":"hold.","sentiment":"neutral","sentiment_score":-0.09151764959096909},{"word":"just","start":45.63,"end":45.95,"confidence":0.5888672,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.0024331025779247284},{"word":"one","start":45.95,"end":46.190002,"confidence":0.5336914,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0009292438626289368},{"word":"moment","start":46.190002,"end":46.35,"confidence":0.82006836,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.022015437483787537},{"word":"please","start":46.35,"end":46.85,"confidence":0.9748535,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.017115522176027298},{"word":"yeah","start":53.095,"end":53.415,"confidence":0.83569336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.024133972823619843},{"word":"yeah","start":53.415,"end":53.895,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006738091818988323},{"word":"i'm","start":53.895,"end":54.055,"confidence":0.9851074,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0022936775349080563},{"word":"using","start":54.055,"end":54.295,"confidence":0.9980469,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.00020118243992328644},{"word":"the","start":54.295,"end":54.375,"confidence":0.26367188,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003167867660522461},{"word":"sd","start":54.375,"end":54.614998,"confidence":0.16345215,"punctuated_word":"SD","sentiment":"neutral","sentiment_score":-0.007658690214157104},{"word":"cable","start":54.614998,"end":55.094997,"confidence":0.73413086,"punctuated_word":"cable,","sentiment":"neutral","sentiment_score":-0.019603509455919262},{"word":"and","start":55.094997,"end":55.495,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.014841515570878984},{"word":"i","start":55.495,"end":55.655,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.018337786197662354},{"word":"have","start":55.655,"end":55.735,"confidence":0.9135742,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0060517266392707825},{"word":"put","start":55.735,"end":55.895,"confidence":0.94384766,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.006615135818719864},{"word":"it","start":55.895,"end":56.055,"confidence":0.9838867,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.009733717888593674},{"word":"in","start":56.055,"end":56.555,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.020342305302619938},{"word":"the","start":56.575,"end":57.075,"confidence":0.89208984,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.024558549746870995},{"word":"there's","start":57.175,"end":57.495,"confidence":0.6911621,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.03156144171953201},{"word":"one","start":57.495,"end":57.735,"confidence":0.96240234,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.035338394343853},{"word":"box","start":57.735,"end":58.235,"confidence":0.99658203,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.04047388583421707},{"word":"what","start":59.415,"end":59.655,"confidence":0.9550781,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.05995794385671616},{"word":"you're","start":59.655,"end":59.894997,"confidence":0.9157715,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.05243440717458725},{"word":"calling","start":59.894997,"end":60.135,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.046182166785001755},{"word":"that","start":60.135,"end":60.295,"confidence":0.9428711,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0469106025993824},{"word":"box","start":60.295,"end":60.614998,"confidence":0.92456055,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":-0.04762369021773338},{"word":"what","start":60.614998,"end":60.774998,"confidence":0.9980469,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.05317806452512741},{"word":"is","start":60.774998,"end":61.015,"confidence":0.94189453,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05109329521656037},{"word":"it","start":61.015,"end":61.095,"confidence":0.5366211,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03859005868434906},{"word":"what's","start":61.175,"end":61.415,"confidence":0.52490234,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.04172269627451897},{"word":"about","start":61.415,"end":61.915,"confidence":0.97387695,"punctuated_word":"about?","sentiment":"neutral","sentiment_score":-0.0328025221824646},{"word":"black","start":67.83,"end":68.15,"confidence":0.6879883,"punctuated_word":"Black","sentiment":"neutral","sentiment_score":-0.01801444962620735},{"word":"box","start":68.15,"end":68.39,"confidence":0.9147949,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.008192017674446106},{"word":"yeah","start":68.39,"end":68.89,"confidence":0.986084,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.007133524864912033},{"word":"yes","start":69.91,"end":70.15,"confidence":0.5699463,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.016099080443382263},{"word":"sir","start":70.15,"end":70.31,"confidence":0.9433594,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.00961861666291952},{"word":"like","start":70.31,"end":70.55,"confidence":0.6303711,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":0.0004021897912025452},{"word":"those","start":70.55,"end":70.95,"confidence":0.62390137,"punctuated_word":"those.","sentiment":"neutral","sentiment_score":0.007867656648159027},{"word":"yeah","start":70.95,"end":71.45,"confidence":0.8618164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0028718076646327972},{"word":"it's","start":76.005,"end":76.244995,"confidence":0.7910156,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.00980439316481352},{"word":"around","start":76.244995,"end":76.744995,"confidence":0.9838867,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.007172469049692154},{"word":"double","start":77.525,"end":77.845,"confidence":0.8510742,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.009727567434310911},{"word":"the","start":77.845,"end":77.924995,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0012825801968574524},{"word":"size","start":77.924995,"end":78.165,"confidence":0.9980469,"punctuated_word":"size","sentiment":"neutral","sentiment_score":0.002778109163045883},{"word":"of","start":78.165,"end":78.244995,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0040615759789943695},{"word":"the","start":78.244995,"end":78.405,"confidence":0.76171875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004274923354387283},{"word":"this","start":78.805,"end":79.305,"confidence":0.9760742,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.001680854707956314},{"word":"router","start":79.365,"end":79.865,"confidence":0.9140625,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.012400578707456589},{"word":"or","start":80.485,"end":80.725,"confidence":0.48168945,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.005187671631574631},{"word":"one","start":80.725,"end":81.045,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0043101124465465546},{"word":"and","start":81.045,"end":81.125,"confidence":0.984375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004586461931467056},{"word":"a","start":81.125,"end":81.205,"confidence":0.71728516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0009596003219485284},{"word":"half","start":81.205,"end":81.705,"confidence":1.0,"punctuated_word":"half","sentiment":"neutral","sentiment_score":0.007230794057250023},{"word":"the","start":81.924995,"end":82.085,"confidence":0.27905273,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0071520619094371796},{"word":"size","start":82.085,"end":82.325,"confidence":0.99609375,"punctuated_word":"size","sentiment":"neutral","sentiment_score":0.009434280917048454},{"word":"one","start":82.405,"end":82.524994,"confidence":0.9941406,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.012448979541659355},{"word":"and","start":82.524994,"end":82.645,"confidence":0.77001953,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.013097889721393583},{"word":"a","start":82.645,"end":82.725,"confidence":0.7895508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.018121138215065},{"word":"half","start":82.725,"end":82.884995,"confidence":1.0,"punctuated_word":"half","sentiment":"neutral","sentiment_score":0.01403406262397766},{"word":"size","start":82.884995,"end":83.125,"confidence":0.9667969,"punctuated_word":"size","sentiment":"neutral","sentiment_score":0.009515877813100817},{"word":"of","start":83.125,"end":83.284996,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.014837384223937988},{"word":"this","start":83.284996,"end":83.685,"confidence":0.9633789,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.012727029621601105},{"word":"router","start":83.685,"end":84.185,"confidence":0.8894043,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.010039519518613815},{"word":"yeah","start":93.15,"end":93.47,"confidence":0.76171875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0030308226123452187},{"word":"there's","start":93.47,"end":93.79,"confidence":0.83325195,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.0006936969002708793},{"word":"a","start":93.79,"end":94.29,"confidence":0.5810547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0003775153309106827},{"word":"there's","start":94.67,"end":94.99,"confidence":0.94628906,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.002098236232995987},{"word":"a","start":94.99,"end":95.15,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.003739383071660995},{"word":"port","start":95.15,"end":95.65,"confidence":0.69140625,"punctuated_word":"port","sentiment":"neutral","sentiment_score":-0.010053016245365145},{"word":"port","start":96.03,"end":96.35,"confidence":0.7651367,"punctuated_word":"port","sentiment":"neutral","sentiment_score":-0.00938759557902813},{"word":"in","start":96.35,"end":96.59,"confidence":0.6303711,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.001622924581170082},{"word":"the","start":96.59,"end":96.67,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006402323022484779},{"word":"backside","start":96.67,"end":97.07,"confidence":0.87475586,"punctuated_word":"backside","sentiment":"neutral","sentiment_score":0.010247678495943546},{"word":"of","start":97.07,"end":97.15,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.001804037019610405},{"word":"this","start":97.15,"end":97.65,"confidence":0.9291992,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0005500372499227524},{"word":"box","start":98.83,"end":99.31,"confidence":0.77856445,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":0.002758217044174671},{"word":"and","start":99.31,"end":99.509995,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0030945222824811935},{"word":"i","start":99.509995,"end":99.71,"confidence":0.94384766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0017391275614500046},{"word":"have","start":99.71,"end":100.11,"confidence":0.5493164,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.006662661209702492},{"word":"inside","start":100.27,"end":100.59,"confidence":0.8959961,"punctuated_word":"inside","sentiment":"neutral","sentiment_score":0.012901032343506811},{"word":"of","start":100.59,"end":100.67,"confidence":0.6645508,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.008822962641716003},{"word":"this","start":100.67,"end":100.99,"confidence":0.99121094,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.005416052415966988},{"word":"cable","start":100.99,"end":101.49,"confidence":0.49291992,"punctuated_word":"cable,","sentiment":"neutral","sentiment_score":0.0003126738592982292},{"word":"inside","start":102.75,"end":103.229996,"confidence":0.87060547,"punctuated_word":"inside","sentiment":"neutral","sentiment_score":0.0042844414710998535},{"word":"this","start":103.229996,"end":103.47,"confidence":0.4506836,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.002811543643474579},{"word":"box","start":103.47,"end":103.869995,"confidence":0.5827637,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.0023021940141916275},{"word":"okay","start":103.869995,"end":104.369995,"confidence":0.6508789,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.008343762718141079},{"word":"do","start":106.244995,"end":106.564995,"confidence":0.9614258,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.03331790119409561},{"word":"we","start":106.564995,"end":106.725,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.025858618319034576},{"word":"have","start":106.725,"end":106.965,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.026798982173204425},{"word":"any","start":106.965,"end":107.205,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.030533019453287125},{"word":"any","start":107.205,"end":107.604996,"confidence":0.99609375,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.05106878280639648},{"word":"any","start":107.604996,"end":108.005,"confidence":0.9892578,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.06835192441940308},{"word":"lights","start":108.005,"end":108.325,"confidence":0.94628906,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":-0.04152553528547287},{"word":"on","start":108.325,"end":108.564995,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0663815289735794},{"word":"the","start":108.564995,"end":109.064995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04716558754444122},{"word":"router","start":109.125,"end":109.525,"confidence":0.9970703,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.0569288358092308},{"word":"that","start":109.525,"end":109.765,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04442181438207626},{"word":"we","start":109.765,"end":109.845,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.043938081711530685},{"word":"can","start":109.845,"end":110.345,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05509684234857559},{"word":"see","start":110.405,"end":110.805,"confidence":0.9472656,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.028965461999177933},{"word":"that","start":110.805,"end":110.965,"confidence":0.9770508,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03736679628491402},{"word":"it's","start":110.965,"end":111.205,"confidence":0.91015625,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.032840389758348465},{"word":"on","start":111.205,"end":111.525,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.026238150894641876},{"word":"and","start":111.525,"end":111.685,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04762620851397514},{"word":"off","start":111.685,"end":112.185,"confidence":0.9975586,"punctuated_word":"off?","sentiment":"neutral","sentiment_score":-0.04704737663269043},{"word":"no","start":112.244995,"end":112.564995,"confidence":0.9641113,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2580488324165344},{"word":"i","start":112.564995,"end":112.884995,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.33189359307289124},{"word":"cannot","start":112.884995,"end":113.205,"confidence":0.58935547,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.4128136932849884},{"word":"see","start":113.205,"end":113.284996,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.21087861061096191},{"word":"any","start":113.284996,"end":113.784996,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.26166409254074097},{"word":"light","start":113.845,"end":114.165,"confidence":1.0,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.22282178699970245},{"word":"blinking","start":114.165,"end":114.564995,"confidence":1.0,"punctuated_word":"blinking","sentiment":"neutral","sentiment_score":-0.2894527316093445},{"word":"on","start":114.564995,"end":114.725,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.3105176091194153},{"word":"the","start":114.725,"end":115.045,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.30671197175979614},{"word":"right","start":115.125,"end":115.284996,"confidence":0.8215332,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.25302833318710327},{"word":"but","start":115.284996,"end":115.604996,"confidence":0.9838867,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.2512465715408325},{"word":"it's","start":115.604996,"end":116.085,"confidence":0.9873047,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.20727495849132535},{"word":"they","start":116.165,"end":116.325,"confidence":0.5161133,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.2581315040588379},{"word":"can","start":116.325,"end":116.485,"confidence":0.83984375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.1871783137321472},{"word":"even","start":116.485,"end":116.805,"confidence":0.41625977,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.17788010835647583},{"word":"warm","start":116.805,"end":117.284996,"confidence":0.77319336,"punctuated_word":"warm,","sentiment":"neutral","sentiment_score":-0.17623531818389893},{"word":"so","start":117.284996,"end":117.524994,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1631479263305664},{"word":"i","start":117.524994,"end":117.604996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17916974425315857},{"word":"believe","start":117.604996,"end":117.924995,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.2648715674877167},{"word":"it's","start":117.924995,"end":118.165,"confidence":0.7573242,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.19194857776165009},{"word":"started","start":118.165,"end":118.665,"confidence":0.68273926,"punctuated_word":"started.","sentiment":"neutral","sentiment_score":-0.20881472527980804},{"word":"but","start":119.43,"end":119.670006,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.20164504647254944},{"word":"we","start":119.670006,"end":119.83,"confidence":0.87890625,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.23515565693378448},{"word":"don't","start":119.83,"end":119.990005,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.21687166392803192},{"word":"i","start":120.350006,"end":120.71,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20806701481342316},{"word":"i","start":120.71,"end":120.79,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23832659423351288},{"word":"i","start":120.79,"end":120.87,"confidence":0.79833984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2520696520805359},{"word":"do","start":120.87,"end":121.11,"confidence":0.9428711,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.22366389632225037},{"word":"not","start":121.11,"end":121.270004,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.21931131184101105},{"word":"see","start":121.270004,"end":121.51,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.17482243478298187},{"word":"any","start":121.51,"end":121.75,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2409920245409012},{"word":"light","start":121.75,"end":122.07,"confidence":0.99902344,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.20641036331653595},{"word":"blinking","start":122.07,"end":122.47,"confidence":1.0,"punctuated_word":"blinking","sentiment":"neutral","sentiment_score":-0.2753821015357971},{"word":"on","start":122.47,"end":122.71,"confidence":0.99902344,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.3561861515045166},{"word":"the","start":122.71,"end":122.87,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.30853283405303955},{"word":"router","start":122.87,"end":123.37,"confidence":0.9980469,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.2534525394439697},{"word":"yeah","start":127.91,"end":128.31,"confidence":0.97216797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012838393449783323},{"word":"yeah","start":128.31,"end":128.47,"confidence":0.76708984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004438208416104317},{"word":"as","start":128.47,"end":128.71,"confidence":0.47802734,"punctuated_word":"As","sentiment":"neutral","sentiment_score":0.005617748945951462},{"word":"well","start":128.71,"end":129.03,"confidence":0.986084,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.01267573982477188},{"word":"yeah","start":129.03,"end":129.53,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01222982071340084},{"word":"no","start":136.405,"end":136.72499,"confidence":0.97753906,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.42800796031951904},{"word":"we","start":136.72499,"end":136.965,"confidence":0.9980469,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.5139536261558533},{"word":"don't","start":136.965,"end":137.125,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.36794447898864746},{"word":"have","start":137.125,"end":137.28499,"confidence":0.9951172,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.37383705377578735},{"word":"the","start":137.28499,"end":137.36499,"confidence":0.60595703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.40133601427078247},{"word":"turn","start":137.36499,"end":137.605,"confidence":0.9277344,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.29090866446495056},{"word":"and","start":137.605,"end":137.765,"confidence":0.47851562,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.36577630043029785},{"word":"off","start":137.765,"end":138.08499,"confidence":0.74560547,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.2607026994228363},{"word":"on","start":138.165,"end":138.325,"confidence":0.92089844,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.31973206996917725},{"word":"and","start":138.325,"end":138.405,"confidence":0.5395508,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4229932725429535},{"word":"off","start":138.405,"end":138.64499,"confidence":1.0,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.24560439586639404},{"word":"button","start":138.64499,"end":139.045,"confidence":0.9970703,"punctuated_word":"button","sentiment":"negative","sentiment_score":-0.35715728998184204},{"word":"on","start":139.045,"end":139.20499,"confidence":0.97509766,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.3316144347190857},{"word":"it","start":139.20499,"end":139.70499,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.3488119840621948},{"word":"i","start":140.48499,"end":140.56499,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13153745234012604},{"word":"have","start":140.56499,"end":140.805,"confidence":0.9482422,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05622619390487671},{"word":"seen","start":140.805,"end":141.20499,"confidence":0.9941406,"punctuated_word":"seen","sentiment":"neutral","sentiment_score":-0.05445146560668945},{"word":"it","start":141.20499,"end":141.70499,"confidence":0.99658203,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.12431083619594574},{"word":"i","start":143.525,"end":143.685,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1540202498435974},{"word":"didn't","start":143.685,"end":144.00499,"confidence":0.7192383,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.15662258863449097},{"word":"found","start":144.00499,"end":144.245,"confidence":0.90478516,"punctuated_word":"found","sentiment":"neutral","sentiment_score":-0.23222382366657257},{"word":"any","start":144.245,"end":144.48499,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.26069921255111694},{"word":"button","start":144.48499,"end":144.805,"confidence":1.0,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.16139504313468933},{"word":"on","start":144.805,"end":145.045,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.19217294454574585},{"word":"the","start":145.045,"end":145.20499,"confidence":0.91015625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1522851586341858},{"word":"router","start":145.20499,"end":145.70499,"confidence":0.7548828,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.1374640017747879},{"word":"but","start":147.15,"end":147.47,"confidence":0.96875,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.16939757764339447},{"word":"it's","start":147.47,"end":147.70999,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.20379719138145447},{"word":"warm","start":147.70999,"end":148.03,"confidence":0.78466797,"punctuated_word":"warm.","sentiment":"neutral","sentiment_score":-0.1168171614408493},{"word":"so","start":148.03,"end":148.19,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.083857461810112},{"word":"i","start":148.19,"end":148.27,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.052627891302108765},{"word":"believe","start":148.27,"end":148.51,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.09417802095413208},{"word":"it","start":148.51,"end":148.82999,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07827118039131165},{"word":"it","start":148.82999,"end":149.15,"confidence":0.34692383,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10471320897340776},{"word":"started","start":149.15,"end":149.65,"confidence":0.8874512,"punctuated_word":"started.","sentiment":"neutral","sentiment_score":-0.07726730406284332},{"word":"it's","start":151.31,"end":151.55,"confidence":0.92333984,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.06103476136922836},{"word":"been","start":151.55,"end":151.79,"confidence":0.89990234,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.08212189376354218},{"word":"warm","start":151.79,"end":152.29,"confidence":0.8249512,"punctuated_word":"warm.","sentiment":"neutral","sentiment_score":0.10527969896793364},{"word":"yeah","start":152.51,"end":153.01,"confidence":0.951416,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06513847410678864},{"word":"we","start":158.98999,"end":159.15,"confidence":0.69189453,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.02138390392065048},{"word":"have","start":159.15,"end":159.39,"confidence":0.9902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04787477478384971},{"word":"the","start":159.39,"end":159.55,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.048287734389305115},{"word":"phone","start":159.55,"end":160.05,"confidence":0.7207031,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.03318681940436363},{"word":"wan","start":161.31,"end":161.81,"confidence":0.5911865,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":0.020878098905086517},{"word":"ports","start":163.455,"end":163.955,"confidence":0.8071289,"punctuated_word":"ports","sentiment":"neutral","sentiment_score":0.007548168301582336},{"word":"case","start":165.215,"end":165.715,"confidence":0.6743164,"punctuated_word":"case.","sentiment":"neutral","sentiment_score":0.027721013873815536},{"word":"so","start":166.255,"end":166.495,"confidence":0.9716797,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.033222004771232605},{"word":"i","start":166.495,"end":166.655,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03988139703869819},{"word":"have","start":166.655,"end":166.975,"confidence":0.99121094,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.029445456340909004},{"word":"put","start":166.975,"end":167.135,"confidence":0.8491211,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.09377886354923248},{"word":"in","start":167.135,"end":167.375,"confidence":0.50634766,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.13431626558303833},{"word":"one","start":167.375,"end":167.615,"confidence":0.9902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.09445662051439284},{"word":"of","start":167.615,"end":167.775,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12018778920173644},{"word":"the","start":167.775,"end":167.935,"confidence":0.8642578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09456606209278108},{"word":"yeah","start":181.64,"end":181.88,"confidence":0.83081055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05503615736961365},{"word":"we","start":181.88,"end":182.04001,"confidence":0.9819336,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.045083336532115936},{"word":"have","start":182.04001,"end":182.20001,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06516039371490479},{"word":"the","start":182.20001,"end":182.36,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04164180904626846},{"word":"four","start":182.36,"end":182.6,"confidence":0.9580078,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.03578517585992813},{"word":"ports","start":182.6,"end":183.08,"confidence":0.645874,"punctuated_word":"ports,","sentiment":"neutral","sentiment_score":0.028987722471356392},{"word":"wan","start":183.08,"end":183.58,"confidence":0.7155762,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":0.04192257672548294},{"word":"port","start":183.88,"end":184.12001,"confidence":0.87719727,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":0.045095428824424744},{"word":"we","start":184.12001,"end":184.28,"confidence":0.99121094,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.05256138741970062},{"word":"have","start":184.28,"end":184.52,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.049696117639541626},{"word":"the","start":184.52,"end":184.6,"confidence":0.7636719,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05406173691153526},{"word":"four","start":184.6,"end":184.84001,"confidence":0.9614258,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.032652147114276886},{"word":"wan","start":184.84001,"end":185.24,"confidence":0.9904785,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":0.037546079605817795},{"word":"port","start":185.24,"end":185.64,"confidence":0.6816406,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.03046506643295288},{"word":"on","start":185.64,"end":185.88,"confidence":0.43920898,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04009387269616127},{"word":"the","start":185.88,"end":186.04001,"confidence":0.9716797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0478106364607811},{"word":"router","start":186.04001,"end":186.54001,"confidence":0.8996582,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.044038545340299606},{"word":"so","start":187.0,"end":187.16,"confidence":0.7265625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04482515901327133},{"word":"i","start":187.16,"end":187.24,"confidence":0.96875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.044794052839279175},{"word":"have","start":187.24,"end":187.40001,"confidence":0.91503906,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03709109127521515},{"word":"used","start":187.40001,"end":187.72,"confidence":0.97998047,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.038543276488780975},{"word":"one","start":187.72,"end":187.88,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.02875293791294098},{"word":"of","start":187.88,"end":188.12001,"confidence":0.9873047,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03133381903171539},{"word":"one","start":188.12001,"end":188.36,"confidence":0.8256836,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.018074166029691696},{"word":"of","start":188.36,"end":188.52,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.037254538387060165},{"word":"them","start":188.52,"end":189.02,"confidence":0.9807129,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.023576639592647552},{"word":"wan","start":194.785,"end":195.285,"confidence":0.5970866,"punctuated_word":"WAN.","sentiment":"neutral","sentiment_score":0.00631259148940444},{"word":"it's","start":196.38501,"end":196.705,"confidence":0.9411621,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.000748132704757154},{"word":"written","start":196.705,"end":197.18501,"confidence":0.9482422,"punctuated_word":"written","sentiment":"neutral","sentiment_score":-0.003638079389929771},{"word":"all","start":197.18501,"end":197.505,"confidence":0.83935547,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.005282808095216751},{"word":"these","start":197.505,"end":197.82501,"confidence":0.8354492,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.004008498042821884},{"word":"four","start":197.82501,"end":198.30501,"confidence":0.8803711,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.011675484478473663},{"word":"ports","start":198.30501,"end":198.705,"confidence":0.96435547,"punctuated_word":"ports","sentiment":"neutral","sentiment_score":-0.012632165104150772},{"word":"of","start":198.705,"end":198.865,"confidence":0.3569336,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0081854909658432},{"word":"the","start":198.865,"end":199.02501,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008840832859277725},{"word":"wan","start":199.02501,"end":199.345,"confidence":0.91064453,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":-0.00626556109637022},{"word":"port","start":199.345,"end":199.845,"confidence":0.8400879,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":-0.008475005626678467},{"word":"four","start":201.345,"end":201.66501,"confidence":0.9248047,"punctuated_word":"Four","sentiment":"neutral","sentiment_score":-0.01662423461675644},{"word":"ports","start":201.66501,"end":201.985,"confidence":0.9790039,"punctuated_word":"ports","sentiment":"neutral","sentiment_score":-0.0215725377202034},{"word":"we","start":201.985,"end":202.145,"confidence":0.48217773,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.016605550423264503},{"word":"have","start":202.145,"end":202.645,"confidence":0.9099121,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":-0.018728557974100113},{"word":"four","start":203.345,"end":203.66501,"confidence":0.9091797,"punctuated_word":"Four","sentiment":"neutral","sentiment_score":-0.008638929575681686},{"word":"port","start":203.66501,"end":204.16501,"confidence":0.57788086,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":0.0012897662818431854},{"word":"we","start":204.30501,"end":204.46501,"confidence":0.62353516,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.007976995781064034},{"word":"have","start":204.46501,"end":204.625,"confidence":0.97265625,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.008538052439689636},{"word":"the","start":204.625,"end":204.705,"confidence":0.69970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008457934483885765},{"word":"four","start":204.705,"end":204.945,"confidence":0.984375,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.004776913672685623},{"word":"ports","start":204.945,"end":205.345,"confidence":0.94628906,"punctuated_word":"ports","sentiment":"neutral","sentiment_score":0.0012295637279748917},{"word":"wan","start":205.345,"end":205.845,"confidence":0.7357585,"punctuated_word":"WAN,","sentiment":"neutral","sentiment_score":0.007767324335873127},{"word":"wan","start":206.54501,"end":206.785,"confidence":0.97216797,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":0.008810047060251236},{"word":"lan","start":206.785,"end":207.285,"confidence":0.9069824,"punctuated_word":"LAN.","sentiment":"neutral","sentiment_score":0.005032941699028015},{"word":"no","start":215.12001,"end":215.62001,"confidence":0.62060547,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07598058134317398},{"word":"the","start":217.20001,"end":217.36,"confidence":0.4802246,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.11264534294605257},{"word":"router","start":217.36,"end":217.86,"confidence":0.90527344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.06864266097545624},{"word":"that","start":218.0,"end":218.24,"confidence":0.96777344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.055412668734788895},{"word":"you","start":218.24,"end":218.40001,"confidence":0.8442383,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05186543986201286},{"word":"have","start":218.40001,"end":218.64,"confidence":0.36254883,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05472754314541817},{"word":"sent","start":218.64,"end":218.96,"confidence":0.60791016,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.06805463880300522},{"word":"us","start":218.96,"end":219.46,"confidence":0.9729004,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":-0.06143646687269211},{"word":"it","start":219.68001,"end":219.84001,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0615583173930645},{"word":"has","start":219.84001,"end":220.16,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.06073435768485069},{"word":"the","start":220.16,"end":220.32,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.051542725414037704},{"word":"four","start":220.32,"end":220.64,"confidence":0.9980469,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.01984552852809429},{"word":"ports","start":220.64,"end":221.14,"confidence":0.7141113,"punctuated_word":"ports,","sentiment":"neutral","sentiment_score":-0.023455871269106865},{"word":"and","start":221.575,"end":221.73499,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.021620463579893112},{"word":"it's","start":221.73499,"end":221.89499,"confidence":0.97998047,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.023113295435905457},{"word":"written","start":221.89499,"end":222.39499,"confidence":0.9350586,"punctuated_word":"written","sentiment":"neutral","sentiment_score":-0.0213202852755785},{"word":"1,000","start":222.69499,"end":223.59499,"confidence":0.9482422,"punctuated_word":"1,000","sentiment":"neutral","sentiment_score":-0.01972632296383381},{"word":"m","start":223.97499,"end":224.295,"confidence":0.9482422,"punctuated_word":"m","sentiment":"neutral","sentiment_score":-0.022352145984768867},{"word":"w","start":224.295,"end":224.69499,"confidence":0.99121094,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.02704721875488758},{"word":"a","start":224.69499,"end":224.855,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.028607003390789032},{"word":"n","start":224.855,"end":225.25499,"confidence":0.75,"punctuated_word":"n,","sentiment":"neutral","sentiment_score":-0.022158116102218628},{"word":"public","start":225.25499,"end":225.655,"confidence":0.39916992,"punctuated_word":"public","sentiment":"neutral","sentiment_score":-0.02371879667043686},{"word":"l","start":225.655,"end":225.97499,"confidence":0.8076172,"punctuated_word":"l","sentiment":"neutral","sentiment_score":-0.018113110214471817},{"word":"a","start":225.97499,"end":226.215,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02032304555177689},{"word":"n","start":226.215,"end":226.715,"confidence":0.9970703,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.018778495490550995},{"word":"on","start":228.055,"end":228.295,"confidence":0.6166992,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.014575950801372528},{"word":"all","start":228.295,"end":228.53499,"confidence":0.9980469,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.005982208997011185},{"word":"these","start":228.53499,"end":228.775,"confidence":0.97802734,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.012711605057120323},{"word":"ports","start":228.775,"end":229.275,"confidence":0.986084,"punctuated_word":"ports.","sentiment":"neutral","sentiment_score":0.01667163521051407},{"word":"yeah","start":235.18999,"end":235.43,"confidence":0.982666,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0133497454226017},{"word":"i","start":235.43,"end":235.59,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007031001150608063},{"word":"repeat","start":235.59,"end":236.09,"confidence":0.66638184,"punctuated_word":"repeat.","sentiment":"neutral","sentiment_score":0.01975974068045616},{"word":"the","start":236.46999,"end":236.70999,"confidence":0.9526367,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.015663370490074158},{"word":"four","start":236.70999,"end":237.10999,"confidence":0.9350586,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.0071425847709178925},{"word":"all","start":237.34999,"end":237.59,"confidence":0.9970703,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.007282257080078125},{"word":"these","start":237.59,"end":237.82999,"confidence":0.9892578,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.0030321702361106873},{"word":"four","start":237.82999,"end":238.15,"confidence":0.9980469,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.0012413524091243744},{"word":"ports","start":238.15,"end":238.54999,"confidence":0.7836914,"punctuated_word":"ports","sentiment":"neutral","sentiment_score":-0.007382925599813461},{"word":"are","start":238.54999,"end":239.04999,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.003574475646018982},{"word":"the","start":239.10999,"end":239.34999,"confidence":0.96875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007220901548862457},{"word":"w","start":239.34999,"end":239.67,"confidence":0.5126953,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.0044462792575359344},{"word":"a","start":239.67,"end":239.82999,"confidence":0.9707031,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.005062531679868698},{"word":"n","start":239.82999,"end":239.98999,"confidence":0.91845703,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.0062818992882966995},{"word":"port","start":239.98999,"end":240.48999,"confidence":0.84375,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":-0.010187847539782524},{"word":"yeah","start":247.03,"end":247.5,"confidence":0.7702637,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.020963264629244804},{"word":"i","start":247.5,"end":247.75,"confidence":0.8286133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.015904560685157776},{"word":"have","start":247.75,"end":247.90999,"confidence":0.9086914,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0263652466237545},{"word":"corrected","start":247.90999,"end":248.40999,"confidence":0.9658203,"punctuated_word":"corrected","sentiment":"neutral","sentiment_score":0.001850061118602753},{"word":"i","start":250.845,"end":251.085,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002639409154653549},{"word":"have","start":251.085,"end":251.24501,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.019182033836841583},{"word":"corrected","start":251.24501,"end":251.725,"confidence":0.63623047,"punctuated_word":"corrected","sentiment":"neutral","sentiment_score":-0.009824510663747787},{"word":"this","start":251.725,"end":251.88501,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.004630886018276215},{"word":"one","start":251.88501,"end":252.38501,"confidence":0.7648926,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.002279069274663925},{"word":"and","start":253.16501,"end":253.485,"confidence":0.9350586,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.010038476437330246},{"word":"also","start":253.485,"end":253.985,"confidence":0.84814453,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.0032422803342342377},{"word":"that's","start":254.045,"end":254.545,"confidence":0.6960449,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.002312103984877467},{"word":"connected","start":254.605,"end":255.105,"confidence":0.47418213,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":-0.00591142475605011},{"word":"yeah","start":258.125,"end":258.525,"confidence":0.95874023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01476992666721344},{"word":"the","start":258.525,"end":258.685,"confidence":0.9863281,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.004591852426528931},{"word":"other","start":258.685,"end":259.085,"confidence":0.9970703,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.0018056482076644895},{"word":"end","start":259.085,"end":259.245,"confidence":0.8461914,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.01024269312620163},{"word":"is","start":259.245,"end":259.745,"confidence":0.94921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005330529063940048},{"word":"at","start":259.805,"end":259.965,"confidence":0.6279297,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.009740598499774933},{"word":"the","start":259.965,"end":260.125,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009720709174871445},{"word":"entity","start":260.125,"end":260.525,"confidence":0.79003906,"punctuated_word":"entity","sentiment":"neutral","sentiment_score":0.00820477306842804},{"word":"box","start":260.525,"end":260.845,"confidence":0.97314453,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.001193884760141373},{"word":"as","start":260.845,"end":261.005,"confidence":0.97265625,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.017522484064102173},{"word":"well","start":261.005,"end":261.505,"confidence":0.7871094,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.008714046329259872},{"word":"it's","start":262.035,"end":262.285,"confidence":0.8029785,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.005700825713574886},{"word":"connected","start":262.285,"end":262.785,"confidence":0.88134766,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.0012167766690254211},{"word":"now","start":262.845,"end":263.31,"confidence":0.9975586,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.0010377764701843262},{"word":"the","start":265.23,"end":265.47,"confidence":0.6455078,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.1422557830810547},{"word":"connection","start":265.47,"end":265.97,"confidence":0.9980469,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.1369529813528061},{"word":"is","start":266.66998,"end":266.91,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.16273052990436554},{"word":"showing","start":266.91,"end":267.31,"confidence":0.98095703,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.11174819618463516},{"word":"on","start":267.31,"end":267.47,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1420072615146637},{"word":"my","start":267.47,"end":267.63,"confidence":0.98828125,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.16629482805728912},{"word":"cell","start":267.63,"end":267.87,"confidence":0.921875,"punctuated_word":"cell","sentiment":"neutral","sentiment_score":-0.12604321539402008},{"word":"phone","start":267.87,"end":268.37,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.154049351811409},{"word":"that","start":268.59,"end":269.09,"confidence":0.66748047,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1545234173536301},{"word":"i","start":269.47,"end":269.55,"confidence":0.9428711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1581525057554245},{"word":"have","start":269.55,"end":269.79,"confidence":0.9921875,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10190735757350922},{"word":"the","start":269.79,"end":270.03,"confidence":0.45751953,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12181931734085084},{"word":"connections","start":270.03,"end":270.53,"confidence":0.68725586,"punctuated_word":"connections,","sentiment":"neutral","sentiment_score":-0.13769403100013733},{"word":"but","start":271.15,"end":271.31,"confidence":0.98095703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.17357242107391355},{"word":"it","start":271.31,"end":271.47,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.27203723788261414},{"word":"shows","start":271.47,"end":271.79,"confidence":0.4182129,"punctuated_word":"shows","sentiment":"neutral","sentiment_score":-0.27926263213157654},{"word":"it's","start":271.79,"end":271.95,"confidence":0.83374023,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.28446945548057556},{"word":"not","start":271.95,"end":272.45,"confidence":0.99316406,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2610734701156616},{"word":"connected","start":272.66998,"end":273.15,"confidence":0.76953125,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.2909311056137085},{"word":"to","start":273.15,"end":273.31,"confidence":0.97998047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.29488229751586914},{"word":"internet","start":273.31,"end":273.81,"confidence":0.8757324,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.224564790725708},{"word":"i","start":275.15,"end":275.31,"confidence":0.95703125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00964118167757988},{"word":"can","start":275.31,"end":275.55,"confidence":0.94921875,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.008310213685035706},{"word":"found","start":275.55,"end":276.05,"confidence":0.4428711,"punctuated_word":"found","sentiment":"neutral","sentiment_score":0.009696442633867264},{"word":"it","start":276.51,"end":276.75,"confidence":0.3022461,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.005237709730863571},{"word":"on","start":276.75,"end":276.99,"confidence":0.9580078,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.007319808006286621},{"word":"the","start":276.99,"end":277.07,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011760052293539047},{"word":"wi","start":277.07,"end":277.31,"confidence":0.7817383,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.02588147297501564},{"word":"fi","start":277.31,"end":277.63,"confidence":0.99902344,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.03072366863489151},{"word":"connection","start":277.63,"end":278.13,"confidence":0.8054199,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.005688896402716637},{"word":"airtel","start":279.025,"end":279.525,"confidence":0.9458008,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.004313335753977299},{"word":"2.4","start":279.585,"end":280.545,"confidence":0.98844403,"punctuated_word":"2.4","sentiment":"neutral","sentiment_score":-0.0012009171769022942},{"word":"g","start":280.545,"end":281.045,"confidence":0.93530273,"punctuated_word":"g.","sentiment":"neutral","sentiment_score":-0.0032968255691230297},{"word":"yeah","start":284.625,"end":285.125,"confidence":0.79418945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1575193852186203},{"word":"yeah","start":285.265,"end":285.665,"confidence":0.9499512,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09147751331329346},{"word":"so","start":285.665,"end":285.905,"confidence":0.9111328,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.055505793541669846},{"word":"how","start":285.905,"end":286.065,"confidence":0.98828125,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.009054265916347504},{"word":"to","start":286.065,"end":286.225,"confidence":0.91845703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008730445057153702},{"word":"get","start":286.225,"end":286.465,"confidence":0.984375,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.014291209168732166},{"word":"connection","start":286.465,"end":286.965,"confidence":0.6756592,"punctuated_word":"connection?","sentiment":"neutral","sentiment_score":-0.03542536869645119},{"word":"yeah","start":293.265,"end":293.505,"confidence":0.8630371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02020526677370071},{"word":"exactly","start":293.505,"end":294.005,"confidence":0.9499512,"punctuated_word":"Exactly.","sentiment":"neutral","sentiment_score":-0.01823047176003456},{"word":"i","start":298.28,"end":298.59998,"confidence":0.8642578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2242262214422226},{"word":"have","start":298.59998,"end":298.75998,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2213650345802307},{"word":"another","start":298.75998,"end":299.25998,"confidence":0.9980469,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.24794408679008484},{"word":"device","start":299.56,"end":300.06,"confidence":0.97265625,"punctuated_word":"device","sentiment":"neutral","sentiment_score":-0.2363279759883881},{"word":"on","start":300.12,"end":300.59998,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2047650516033173},{"word":"myself","start":300.59998,"end":301.09998,"confidence":0.96972656,"punctuated_word":"myself","sentiment":"neutral","sentiment_score":-0.22908560931682587},{"word":"that's","start":301.24,"end":301.74,"confidence":0.95751953,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.1826212853193283},{"word":"written","start":301.87997,"end":302.28,"confidence":0.94140625,"punctuated_word":"written","sentiment":"neutral","sentiment_score":-0.11329299956560136},{"word":"on","start":302.28,"end":302.36,"confidence":0.9921875,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.12636592984199524},{"word":"it","start":302.36,"end":302.75998,"confidence":0.8503418,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.13663095235824585},{"word":"it's","start":302.75998,"end":302.91998,"confidence":0.97509766,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.16935813426971436},{"word":"an","start":302.91998,"end":303.24,"confidence":0.7216797,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.1361064463853836},{"word":"iq","start":303.24,"end":303.63998,"confidence":0.8520508,"punctuated_word":"IQ","sentiment":"neutral","sentiment_score":-0.17691901326179504},{"word":"net","start":303.63998,"end":303.87997,"confidence":0.36517334,"punctuated_word":"net.","sentiment":"neutral","sentiment_score":-0.15056461095809937},{"word":"so","start":303.87997,"end":304.12,"confidence":0.8959961,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.21383850276470184},{"word":"i","start":304.12,"end":304.19998,"confidence":0.9819336,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3414561450481415},{"word":"believe","start":304.19998,"end":304.69998,"confidence":1.0,"punctuated_word":"believe","sentiment":"negative","sentiment_score":-0.35186323523521423},{"word":"that","start":305.87997,"end":306.12,"confidence":0.95410156,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.40340346097946167},{"word":"will","start":306.12,"end":306.28,"confidence":0.80908203,"punctuated_word":"will","sentiment":"negative","sentiment_score":-0.4476402997970581},{"word":"be","start":306.28,"end":306.43997,"confidence":0.9404297,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.3886552155017853},{"word":"not","start":306.43997,"end":306.59998,"confidence":0.9448242,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.30947309732437134},{"word":"for","start":306.59998,"end":306.75998,"confidence":0.8183594,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.3099561631679535},{"word":"the","start":306.75998,"end":306.84,"confidence":0.6557617,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3129217326641083},{"word":"internet","start":306.84,"end":307.34,"confidence":0.90771484,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.3465893864631653},{"word":"that's","start":309.055,"end":309.295,"confidence":0.9597168,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.17933504283428192},{"word":"also","start":309.295,"end":309.61502,"confidence":0.99316406,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.1541167050600052},{"word":"the","start":309.61502,"end":309.775,"confidence":0.89990234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16757486760616302},{"word":"smart","start":309.775,"end":310.095,"confidence":0.77246094,"punctuated_word":"smart","sentiment":"neutral","sentiment_score":-0.19044889509677887},{"word":"device","start":310.095,"end":310.595,"confidence":0.9909668,"punctuated_word":"device.","sentiment":"neutral","sentiment_score":-0.1562463939189911},{"word":"i","start":313.775,"end":313.855,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27285733819007874},{"word":"have","start":313.855,"end":314.095,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.26975345611572266},{"word":"another","start":314.095,"end":314.495,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.2989899814128876},{"word":"device","start":314.495,"end":314.89502,"confidence":1.0,"punctuated_word":"device","sentiment":"neutral","sentiment_score":-0.28988876938819885},{"word":"that","start":314.89502,"end":315.055,"confidence":0.37329102,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2569102942943573},{"word":"is","start":315.055,"end":315.45502,"confidence":0.8886719,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2789119482040405},{"word":"showing","start":315.45502,"end":315.775,"confidence":0.7836914,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.19791407883167267},{"word":"on","start":315.775,"end":316.015,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.19720999896526337},{"word":"my","start":316.015,"end":316.515,"confidence":0.91845703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1807292997837067},{"word":"myself","start":318.815,"end":318.975,"confidence":0.28393555,"punctuated_word":"myself","sentiment":"neutral","sentiment_score":-0.18423952162265775},{"word":"that","start":318.975,"end":319.135,"confidence":0.7026367,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.198289692401886},{"word":"has","start":319.135,"end":319.635,"confidence":0.85058594,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.1910061836242676},{"word":"written","start":319.695,"end":320.195,"confidence":0.8769531,"punctuated_word":"written","sentiment":"neutral","sentiment_score":-0.1530425101518631},{"word":"the","start":320.255,"end":320.415,"confidence":0.94628906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1903698593378067},{"word":"iqnet","start":320.415,"end":320.915,"confidence":0.6899414,"punctuated_word":"IQNet.","sentiment":"neutral","sentiment_score":-0.21008798480033877},{"word":"so","start":321.535,"end":321.695,"confidence":0.9707031,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2612188160419464},{"word":"i","start":321.695,"end":321.855,"confidence":0.99609375,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3796635568141937},{"word":"believe","start":321.855,"end":322.17502,"confidence":1.0,"punctuated_word":"believe","sentiment":"negative","sentiment_score":-0.43432778120040894},{"word":"that","start":322.17502,"end":322.655,"confidence":0.99902344,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.475457102060318},{"word":"is","start":322.655,"end":322.73502,"confidence":0.81640625,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5302788019180298},{"word":"not","start":322.73502,"end":323.19,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4661048948764801},{"word":"for","start":323.43,"end":323.93,"confidence":0.99121094,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.4391269087791443},{"word":"the","start":324.47,"end":324.63,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.416845440864563},{"word":"device","start":324.63,"end":325.03,"confidence":0.9941406,"punctuated_word":"device","sentiment":"negative","sentiment_score":-0.41793563961982727},{"word":"that","start":325.03,"end":325.19,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.35294538736343384},{"word":"i","start":325.19,"end":325.35,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4096361100673675},{"word":"have","start":325.35,"end":325.51,"confidence":0.99902344,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.42652419209480286},{"word":"to","start":325.51,"end":325.59,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3918426036834717},{"word":"connect","start":325.59,"end":325.91,"confidence":0.99902344,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.29044675827026367},{"word":"for","start":325.91,"end":326.23,"confidence":0.36108398,"punctuated_word":"for,","sentiment":"neutral","sentiment_score":-0.2965463399887085},{"word":"sir","start":326.23,"end":326.73,"confidence":0.5966797,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.2755986154079437},{"word":"oh","start":327.99,"end":328.15,"confidence":0.67297363,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.049476996064186096},{"word":"multiple","start":328.15,"end":328.63,"confidence":0.9838867,"punctuated_word":"multiple","sentiment":"neutral","sentiment_score":-0.05387242138385773},{"word":"devices","start":328.63,"end":329.13,"confidence":0.8937988,"punctuated_word":"devices.","sentiment":"neutral","sentiment_score":-0.03581642359495163},{"word":"yeah","start":329.19,"end":329.69,"confidence":0.9602051,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017336055636405945},{"word":"in","start":332.15,"end":332.31,"confidence":0.8120117,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.0881824642419815},{"word":"my","start":332.31,"end":332.47,"confidence":0.7817383,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.07623768597841263},{"word":"cell","start":332.47,"end":332.71,"confidence":0.47265625,"punctuated_word":"cell","sentiment":"neutral","sentiment_score":-0.05347273871302605},{"word":"because","start":332.79,"end":333.03,"confidence":0.95410156,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1027894914150238},{"word":"i'm","start":333.03,"end":333.35,"confidence":0.9885254,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07019728422164917},{"word":"new","start":333.35,"end":333.59,"confidence":0.58154297,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.05220910906791687},{"word":"to","start":333.59,"end":333.75,"confidence":0.80126953,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006780557334423065},{"word":"this","start":333.75,"end":333.99,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.043547123670578},{"word":"apartment","start":333.99,"end":334.47,"confidence":0.76123047,"punctuated_word":"apartment,","sentiment":"neutral","sentiment_score":-0.04682733863592148},{"word":"so","start":334.47,"end":334.97,"confidence":0.9941406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.09278123080730438},{"word":"there","start":335.555,"end":335.715,"confidence":0.9951172,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.1026402860879898},{"word":"was","start":335.715,"end":336.115,"confidence":0.99121094,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.12278887629508972},{"word":"all","start":336.115,"end":336.275,"confidence":0.8647461,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.08922380954027176},{"word":"already","start":336.35498,"end":336.85498,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.068181611597538},{"word":"a","start":337.235,"end":337.395,"confidence":0.9760742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06724555790424347},{"word":"device","start":337.395,"end":337.79498,"confidence":1.0,"punctuated_word":"device","sentiment":"neutral","sentiment_score":-0.0952923595905304},{"word":"connected","start":337.79498,"end":338.115,"confidence":0.7626953,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":-0.054992642253637314},{"word":"so","start":338.115,"end":338.435,"confidence":0.5,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04351067170500755},{"word":"i","start":338.435,"end":338.935,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02036095410585403},{"word":"believe","start":339.235,"end":339.47498,"confidence":0.9838867,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.030705079436302185},{"word":"this","start":339.47498,"end":339.97498,"confidence":0.9892578,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03048723936080933},{"word":"device","start":340.275,"end":340.75497,"confidence":0.9326172,"punctuated_word":"device","sentiment":"neutral","sentiment_score":-0.0401000902056694},{"word":"is","start":340.75497,"end":340.91498,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03748811036348343},{"word":"for","start":340.91498,"end":341.235,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03075908124446869},{"word":"the","start":341.235,"end":341.555,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03199433535337448},{"word":"other","start":341.555,"end":341.875,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.007170520722866058},{"word":"systems","start":341.875,"end":342.35498,"confidence":0.9970703,"punctuated_word":"systems","sentiment":"neutral","sentiment_score":0.01281583309173584},{"word":"that","start":342.35498,"end":342.59497,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04765918105840683},{"word":"has","start":342.59497,"end":342.91498,"confidence":0.47021484,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.003620631992816925},{"word":"been","start":342.91498,"end":342.995,"confidence":0.9970703,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.0014362633228302002},{"word":"connected","start":342.995,"end":343.395,"confidence":0.95410156,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.008110158145427704},{"word":"for","start":343.395,"end":343.63498,"confidence":0.88427734,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.016424104571342468},{"word":"been","start":343.79498,"end":344.03497,"confidence":0.3203125,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.027729637920856476},{"word":"done","start":344.03497,"end":344.275,"confidence":0.68066406,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.0002364069223403931},{"word":"flat","start":344.275,"end":344.775,"confidence":0.7631836,"punctuated_word":"flat.","sentiment":"neutral","sentiment_score":0.06002339720726013},{"word":"i","start":345.155,"end":345.31497,"confidence":0.9267578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11834937334060668},{"word":"believe","start":345.31497,"end":345.715,"confidence":0.99902344,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.13666389882564545},{"word":"that's","start":345.715,"end":346.195,"confidence":0.63916016,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.21901759505271912},{"word":"a","start":346.195,"end":346.675,"confidence":0.24902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.17037774622440338},{"word":"i","start":346.835,"end":346.995,"confidence":0.25854492,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14773106575012207},{"word":"can","start":346.995,"end":347.235,"confidence":0.20800781,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1076355278491974},{"word":"use","start":347.235,"end":347.555,"confidence":0.7792969,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.08914842456579208},{"word":"for","start":347.555,"end":347.79498,"confidence":0.87841797,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04021584242582321},{"word":"that","start":347.79498,"end":348.03497,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05068472772836685},{"word":"one","start":348.03497,"end":348.53497,"confidence":0.99902344,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.01907129213213921},{"word":"i","start":348.73,"end":348.97,"confidence":0.9350586,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005970202386379242},{"word":"have","start":348.97,"end":349.05002,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02015083283185959},{"word":"connected","start":349.05002,"end":349.55002,"confidence":0.97998047,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.028389383107423782},{"word":"that","start":349.93,"end":350.25,"confidence":0.7241211,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04686615988612175},{"word":"you","start":350.25,"end":350.41,"confidence":0.63623047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009043172001838684},{"word":"have","start":350.41,"end":350.57,"confidence":0.7050781,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01746765524148941},{"word":"already","start":350.57,"end":350.81,"confidence":0.9536133,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.051680415868759155},{"word":"told","start":350.81,"end":351.05002,"confidence":0.9970703,"punctuated_word":"told","sentiment":"neutral","sentiment_score":0.018463704735040665},{"word":"me","start":351.05002,"end":351.21002,"confidence":0.98291016,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.0009656250476837158},{"word":"the","start":351.21002,"end":351.29,"confidence":0.85546875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.002491213381290436},{"word":"black","start":351.29,"end":351.53,"confidence":0.95410156,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.010932400822639464},{"word":"device","start":351.53,"end":352.03,"confidence":0.795166,"punctuated_word":"device.","sentiment":"neutral","sentiment_score":-0.015194449573755264},{"word":"i","start":352.73,"end":352.97,"confidence":0.8120117,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02901502698659897},{"word":"have","start":352.97,"end":353.13,"confidence":0.45629883,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.033490847796201706},{"word":"connected","start":353.13,"end":353.53,"confidence":0.99902344,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.0070903971791267395},{"word":"the","start":353.53,"end":353.69,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008102145045995712},{"word":"system","start":353.69,"end":354.17,"confidence":0.99902344,"punctuated_word":"system","sentiment":"neutral","sentiment_score":-0.008736662566661835},{"word":"with","start":354.17,"end":354.33002,"confidence":0.87597656,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03182172775268555},{"word":"the","start":354.33002,"end":354.57,"confidence":0.49414062,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010193541646003723},{"word":"data","start":354.57,"end":355.07,"confidence":0.8876953,"punctuated_word":"data.","sentiment":"neutral","sentiment_score":0.006736639887094498},{"word":"yeah","start":358.89,"end":359.21002,"confidence":0.80688477,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016953974962234497},{"word":"to","start":359.21002,"end":359.37,"confidence":0.6826172,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.009879471734166144},{"word":"how","start":359.37,"end":359.61002,"confidence":0.39770508,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.006990700960159302},{"word":"to","start":359.61002,"end":359.77002,"confidence":0.97265625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006941540166735649},{"word":"get","start":359.77002,"end":359.93,"confidence":0.9941406,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0013076942414045334},{"word":"connection","start":359.93,"end":360.43,"confidence":0.79833984,"punctuated_word":"connection?","sentiment":"neutral","sentiment_score":0.0008699614554643631},{"word":"no","start":360.65,"end":361.15,"confidence":0.8071289,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08719289302825928},{"word":"yes","start":368.715,"end":369.035,"confidence":0.72216797,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.0017794407904148102},{"word":"sir","start":369.035,"end":369.195,"confidence":0.98876953,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.006296860054135323},{"word":"hold","start":369.195,"end":369.355,"confidence":0.7573242,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":-0.03208983317017555},{"word":"on","start":369.355,"end":369.435,"confidence":0.4724121,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.022088220342993736},{"word":"a","start":369.435,"end":369.515,"confidence":0.36010742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.021943747997283936},{"word":"second","start":369.515,"end":370.015,"confidence":0.96728516,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.025746818631887436},{"word":"can","start":371.515,"end":371.755,"confidence":0.7758789,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.03674401715397835},{"word":"you","start":371.755,"end":371.915,"confidence":0.95947266,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.026710689067840576},{"word":"just","start":371.915,"end":372.155,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03116898611187935},{"word":"check","start":372.155,"end":372.475,"confidence":0.9892578,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.025819577276706696},{"word":"i","start":372.475,"end":372.555,"confidence":0.44555664,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04359099268913269},{"word":"have","start":372.555,"end":372.715,"confidence":0.9140625,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04211314767599106},{"word":"been","start":372.715,"end":372.875,"confidence":0.99121094,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.046078797429800034},{"word":"connected","start":372.875,"end":373.355,"confidence":0.99902344,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.039171867072582245},{"word":"or","start":373.355,"end":373.515,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05204453691840172},{"word":"not","start":373.515,"end":373.77,"confidence":0.8786621,"punctuated_word":"not?","sentiment":"neutral","sentiment_score":-0.07615053653717041},{"word":"because","start":373.93,"end":374.16998,"confidence":0.9921875,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.09403866529464722},{"word":"it's","start":374.16998,"end":374.66998,"confidence":0.98779297,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06643887609243393},{"word":"showing","start":374.81,"end":375.12997,"confidence":0.90283203,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.05704360827803612},{"word":"now","start":375.12997,"end":375.62997,"confidence":0.923584,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.04859551042318344},{"word":"unchecking","start":376.33,"end":376.83,"confidence":0.7276204,"punctuated_word":"Unchecking.","sentiment":"neutral","sentiment_score":-0.11172004789113998},{"word":"can","start":386.40997,"end":386.65,"confidence":0.99609375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.08485723286867142},{"word":"you","start":386.65,"end":386.81,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06496097147464752},{"word":"see","start":386.81,"end":387.05,"confidence":0.9970703,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.07190484553575516},{"word":"if","start":387.05,"end":387.12997,"confidence":0.7890625,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08270711451768875},{"word":"my","start":387.12997,"end":387.21,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.11549147963523863},{"word":"connection","start":387.21,"end":387.53,"confidence":0.7338867,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.1032743901014328},{"word":"has","start":387.53,"end":387.69,"confidence":0.8071289,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.10596560686826706},{"word":"been","start":387.69,"end":387.84998,"confidence":0.875,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.12247101217508316},{"word":"established","start":387.84998,"end":388.33,"confidence":0.94384766,"punctuated_word":"established","sentiment":"neutral","sentiment_score":-0.08340831100940704},{"word":"or","start":388.33,"end":388.49,"confidence":0.9873047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.10114724189043044},{"word":"not","start":388.49,"end":388.99,"confidence":0.9951172,"punctuated_word":"not?","sentiment":"neutral","sentiment_score":-0.0912330001592636},{"word":"let","start":399.765,"end":400.005,"confidence":0.49267578,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.011521585285663605},{"word":"me","start":400.005,"end":400.165,"confidence":0.9921875,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.002302601933479309},{"word":"check","start":400.165,"end":400.565,"confidence":0.6826172,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.00401977077126503},{"word":"it","start":400.565,"end":401.065,"confidence":0.7897949,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.010639007203280926},{"word":"the","start":409.52002,"end":409.68002,"confidence":0.87353516,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.05573667958378792},{"word":"router","start":409.68002,"end":410.08002,"confidence":0.9838867,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.03694955259561539},{"word":"that","start":410.08002,"end":410.24002,"confidence":0.97509766,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0365341454744339},{"word":"you","start":410.24002,"end":410.40002,"confidence":0.36743164,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.027971606701612473},{"word":"have","start":410.40002,"end":410.56,"confidence":0.6538086,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.025740351527929303},{"word":"sent","start":410.56,"end":410.72,"confidence":0.69921875,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.037270061671733856},{"word":"us","start":410.72,"end":411.12003,"confidence":0.7861328,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":-0.04134751483798027},{"word":"okay","start":411.12003,"end":411.62003,"confidence":0.88671875,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":-0.010442469269037248},{"word":"as","start":412.64,"end":412.72,"confidence":0.70214844,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.04259758070111275},{"word":"i","start":412.72,"end":412.88,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.027675773948431015},{"word":"told","start":412.88,"end":413.12003,"confidence":0.9873047,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.019999712705612183},{"word":"you","start":413.12003,"end":413.52002,"confidence":0.710083,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.029931671917438507},{"word":"yeah","start":413.52002,"end":413.76,"confidence":0.89453125,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.02381107397377491},{"word":"as","start":413.76,"end":413.92,"confidence":0.609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.034521374851465225},{"word":"i","start":413.92,"end":414.0,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029139965772628784},{"word":"told","start":414.0,"end":414.24002,"confidence":1.0,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.0184258297085762},{"word":"you","start":414.24002,"end":414.56,"confidence":0.82128906,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.026875164359807968},{"word":"it","start":414.56,"end":414.72,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03695094212889671},{"word":"has","start":414.72,"end":415.04,"confidence":0.9892578,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.04304971918463707},{"word":"a","start":415.04,"end":415.2,"confidence":0.7138672,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.039745427668094635},{"word":"four","start":415.2,"end":415.68002,"confidence":0.97265625,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.040246691554784775},{"word":"ports","start":415.68002,"end":416.18002,"confidence":0.72802734,"punctuated_word":"ports","sentiment":"neutral","sentiment_score":-0.05441751331090927},{"word":"backside","start":416.32,"end":416.80002,"confidence":0.73168945,"punctuated_word":"backside","sentiment":"neutral","sentiment_score":-0.018819039687514305},{"word":"of","start":416.80002,"end":417.04,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03643113374710083},{"word":"the","start":417.04,"end":417.2,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04254817217588425},{"word":"router","start":417.2,"end":417.7,"confidence":0.98291016,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.049834053963422775},{"word":"and","start":418.685,"end":419.08502,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05172203108668327},{"word":"all","start":419.08502,"end":419.58502,"confidence":0.9980469,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.07613305747509003},{"word":"are","start":419.725,"end":420.225,"confidence":0.98291016,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.08328700065612793},{"word":"of","start":421.08502,"end":421.325,"confidence":0.53515625,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0737726017832756},{"word":"black","start":421.325,"end":421.64502,"confidence":0.9951172,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.05974758416414261},{"word":"color","start":421.64502,"end":422.14502,"confidence":0.87158203,"punctuated_word":"color","sentiment":"neutral","sentiment_score":-0.042845141142606735},{"word":"and","start":422.685,"end":422.92502,"confidence":0.48754883,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0720478743314743},{"word":"on","start":422.92502,"end":423.005,"confidence":0.78808594,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06298410147428513},{"word":"the","start":423.005,"end":423.125,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06204123795032501},{"word":"at","start":423.245,"end":423.48502,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05720958113670349},{"word":"the","start":423.48502,"end":423.64502,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05567514896392822},{"word":"bottom","start":423.64502,"end":423.965,"confidence":1.0,"punctuated_word":"bottom","sentiment":"neutral","sentiment_score":-0.024445977061986923},{"word":"of","start":423.965,"end":424.20502,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05204010754823685},{"word":"all","start":424.20502,"end":424.605,"confidence":0.9970703,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.04958487302064896},{"word":"four","start":424.605,"end":425.105,"confidence":0.5776367,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.04096473008394241},{"word":"ports","start":426.445,"end":426.845,"confidence":0.34674072,"punctuated_word":"ports,","sentiment":"neutral","sentiment_score":-0.04561203718185425},{"word":"it's","start":426.845,"end":427.165,"confidence":0.91381836,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.03575659543275833},{"word":"written","start":427.165,"end":427.64502,"confidence":0.82714844,"punctuated_word":"written","sentiment":"neutral","sentiment_score":-0.020163746550679207},{"word":"1,000","start":427.64502,"end":428.445,"confidence":0.91796875,"punctuated_word":"1,000","sentiment":"neutral","sentiment_score":-0.016953852027654648},{"word":"mvanobliquelan","start":428.445,"end":431.745,"confidence":0.8679199,"punctuated_word":"MVANObliqueLAN.","sentiment":"neutral","sentiment_score":-0.02319885604083538},{"word":"yeah","start":437.25998,"end":437.58,"confidence":0.9387207,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009473399259150028},{"word":"it's","start":437.58,"end":437.81998,"confidence":0.9838867,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.0148415919393301},{"word":"wan","start":437.81998,"end":439.02,"confidence":0.9954427,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":-0.011102065443992616},{"word":"slash","start":439.02,"end":439.52,"confidence":0.97998047,"punctuated_word":"slash","sentiment":"neutral","sentiment_score":-0.016730455681681633},{"word":"lan","start":439.58,"end":440.47998,"confidence":0.93774414,"punctuated_word":"LAN.","sentiment":"neutral","sentiment_score":-0.01506849005818367},{"word":"yes","start":447.99503,"end":448.23502,"confidence":0.6781006,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0021694954484701157},{"word":"i'm","start":448.23502,"end":448.55502,"confidence":0.9851074,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.013024124316871166},{"word":"picking","start":448.55502,"end":448.875,"confidence":0.4885254,"punctuated_word":"picking","sentiment":"neutral","sentiment_score":0.01036021113395691},{"word":"again","start":448.875,"end":449.375,"confidence":0.99365234,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.015676870942115784},{"word":"it's","start":449.515,"end":449.915,"confidence":0.99316406,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.012924454174935818},{"word":"written","start":449.915,"end":450.415,"confidence":0.6323242,"punctuated_word":"written","sentiment":"neutral","sentiment_score":0.012713326141238213},{"word":"at","start":450.55502,"end":450.795,"confidence":0.9199219,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.014896049164235592},{"word":"the","start":450.795,"end":450.95502,"confidence":0.85253906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019726598635315895},{"word":"all","start":450.95502,"end":451.355,"confidence":0.57421875,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.016284028068184853},{"word":"four","start":451.355,"end":451.595,"confidence":0.9633789,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.008797927759587765},{"word":"ports","start":451.595,"end":452.095,"confidence":0.62597656,"punctuated_word":"ports","sentiment":"neutral","sentiment_score":0.011909782886505129},{"word":"w","start":452.95502,"end":453.355,"confidence":0.5317383,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.016094939783215523},{"word":"an","start":453.355,"end":454.255,"confidence":0.9379883,"punctuated_word":"AN","sentiment":"neutral","sentiment_score":0.017728615552186966},{"word":"dash","start":454.795,"end":455.195,"confidence":0.6591797,"punctuated_word":"dash","sentiment":"neutral","sentiment_score":0.0161590538918972},{"word":"lan","start":455.195,"end":456.255,"confidence":0.99039716,"punctuated_word":"LAN.","sentiment":"neutral","sentiment_score":0.013297390192747116},{"word":"it's","start":459.12997,"end":459.44998,"confidence":0.9814453,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.013348995707929134},{"word":"for","start":459.44998,"end":459.77,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01667158678174019},{"word":"all","start":459.77,"end":460.09,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.01711040548980236},{"word":"these","start":460.09,"end":460.33,"confidence":0.9863281,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.013121552765369415},{"word":"four","start":460.33,"end":460.65,"confidence":0.96435547,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.008383488282561302},{"word":"ports","start":460.65,"end":461.15,"confidence":0.9494629,"punctuated_word":"ports.","sentiment":"neutral","sentiment_score":0.008678944781422615},{"word":"there's","start":462.16998,"end":462.33,"confidence":0.72265625,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.0029972773045301437},{"word":"not","start":462.33,"end":462.56998,"confidence":0.8256836,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.003942258656024933},{"word":"a","start":462.56998,"end":462.72998,"confidence":0.9580078,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0038736332207918167},{"word":"specific","start":462.72998,"end":463.22998,"confidence":0.80322266,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":-0.00346166267991066},{"word":"separate","start":463.44998,"end":463.94998,"confidence":0.33081055,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":-0.007584685459733009},{"word":"wan","start":464.97,"end":465.47,"confidence":0.8361003,"punctuated_word":"WAN,","sentiment":"neutral","sentiment_score":-0.0010258096735924482},{"word":"but","start":465.93,"end":466.25,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0024970490485429764},{"word":"all","start":466.25,"end":466.49,"confidence":0.9941406,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.0028601940721273422},{"word":"four","start":466.49,"end":466.88998,"confidence":0.99316406,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.005095002241432667},{"word":"these","start":466.88998,"end":467.12997,"confidence":0.34057617,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.009200220927596092},{"word":"are","start":467.12997,"end":467.61,"confidence":0.9941406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.004334745928645134},{"word":"showing","start":467.61,"end":467.93,"confidence":0.7631836,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.011945527046918867},{"word":"here","start":467.93,"end":468.16998,"confidence":0.9892578,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.01580902934074402},{"word":"that","start":468.16998,"end":468.40997,"confidence":0.7055664,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.010991450399160383},{"word":"these","start":468.40997,"end":468.65,"confidence":0.9667969,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.01017159316688776},{"word":"are","start":468.65,"end":468.88998,"confidence":0.9902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.006220688112080097},{"word":"all","start":468.88998,"end":469.05,"confidence":0.8720703,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.007743271067738533},{"word":"four","start":469.05,"end":469.37,"confidence":0.99121094,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.0032129306346178055},{"word":"are","start":469.37,"end":469.53,"confidence":0.7841797,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.002629278227686882},{"word":"the","start":469.53,"end":469.69,"confidence":0.9277344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007623899728059769},{"word":"wan","start":469.69,"end":470.19,"confidence":0.98909503,"punctuated_word":"WAN.","sentiment":"neutral","sentiment_score":0.005356801673769951},{"word":"yeah","start":477.295,"end":477.695,"confidence":0.74853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015774719417095184},{"word":"it's","start":477.695,"end":478.015,"confidence":0.9824219,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.013765325769782066},{"word":"written","start":478.015,"end":478.49503,"confidence":0.9921875,"punctuated_word":"written","sentiment":"neutral","sentiment_score":0.013365745544433594},{"word":"if","start":478.655,"end":478.89502,"confidence":0.98095703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.023895282298326492},{"word":"you","start":478.89502,"end":479.39502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01391381025314331},{"word":"can","start":479.695,"end":480.015,"confidence":0.98828125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.011508620344102384},{"word":"say","start":480.015,"end":480.17502,"confidence":0.857666,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":0.015553338453173636},{"word":"i","start":480.17502,"end":480.33502,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.018948692828416824},{"word":"can","start":480.33502,"end":480.575,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.015225157141685486},{"word":"share","start":480.575,"end":480.815,"confidence":0.95166016,"punctuated_word":"share","sentiment":"neutral","sentiment_score":0.01867859810590744},{"word":"the","start":480.815,"end":481.05502,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017408955842256546},{"word":"picture","start":481.05502,"end":481.55502,"confidence":0.99902344,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.027184855192899704},{"word":"of","start":481.61502,"end":481.855,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.018097301945090297},{"word":"this","start":481.855,"end":482.355,"confidence":0.91748047,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01928165927529335},{"word":"routing","start":482.89502,"end":483.39502,"confidence":0.8041992,"punctuated_word":"routing.","sentiment":"neutral","sentiment_score":0.0135295782238245},{"word":"yeah","start":495.06,"end":495.30002,"confidence":0.7792969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03256244212388992},{"word":"how","start":495.30002,"end":495.46002,"confidence":0.96875,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.02280237525701523},{"word":"can","start":495.46002,"end":495.62003,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02470782771706581},{"word":"i","start":495.62003,"end":495.78,"confidence":0.96875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.024128902703523636},{"word":"send","start":495.78,"end":495.94,"confidence":0.9760742,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.01464670617133379},{"word":"you","start":495.94,"end":496.18002,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016955887898802757},{"word":"via","start":496.18002,"end":496.42,"confidence":0.5161133,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.017654335126280785},{"word":"email","start":496.42,"end":496.74002,"confidence":0.8828125,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":0.01810106635093689},{"word":"yeah","start":496.74002,"end":496.98,"confidence":0.6645508,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03088250197470188},{"word":"sure","start":496.98,"end":497.30002,"confidence":0.9423828,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.03859123215079307},{"word":"where","start":497.30002,"end":497.62003,"confidence":0.8833008,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":0.018327023833990097},{"word":"your","start":497.62003,"end":497.86002,"confidence":0.71728516,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.020559363067150116},{"word":"email","start":497.86002,"end":498.18002,"confidence":0.9980469,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.02461197040975094},{"word":"is","start":498.18002,"end":498.68002,"confidence":0.8977051,"punctuated_word":"is?","sentiment":"neutral","sentiment_score":0.02385600097477436},{"word":"can","start":498.98,"end":499.14,"confidence":0.8339844,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.04046018049120903},{"word":"you","start":499.14,"end":499.30002,"confidence":0.984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.043405428528785706},{"word":"just","start":499.30002,"end":499.46002,"confidence":0.9375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05808289349079132},{"word":"send","start":499.46002,"end":499.7,"confidence":0.68896484,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04114543646574021},{"word":"me","start":499.7,"end":499.86002,"confidence":0.98535156,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04745892435312271},{"word":"an","start":499.86002,"end":500.1,"confidence":0.7729492,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.04904542863368988},{"word":"email","start":500.1,"end":500.6,"confidence":0.9807129,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":0.039834070950746536},{"word":"yeah","start":520.25,"end":520.57,"confidence":0.8000488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.045687414705753326},{"word":"sure","start":520.57,"end":521.07,"confidence":0.9951172,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.05821330845355987},{"word":"yeah","start":521.13,"end":521.53,"confidence":0.9711914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05467388033866882},{"word":"sure","start":521.53,"end":522.03,"confidence":0.9941406,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07693028450012207},{"word":"i","start":549.77997,"end":549.86,"confidence":0.4790039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0745198130607605},{"word":"believe","start":549.86,"end":550.18,"confidence":0.9902344,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.06456001102924347},{"word":"the","start":550.18,"end":550.26,"confidence":0.94189453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08290427178144455},{"word":"connection","start":550.26,"end":550.58,"confidence":0.8461914,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.0635736733675003},{"word":"has","start":550.58,"end":550.82,"confidence":0.9941406,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.06326199322938919},{"word":"been","start":550.82,"end":551.06,"confidence":0.9980469,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.0854605883359909},{"word":"established","start":551.06,"end":551.56,"confidence":0.9980469,"punctuated_word":"established.","sentiment":"neutral","sentiment_score":0.055367689579725266},{"word":"hello","start":554.58,"end":555.08,"confidence":0.9577637,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01111958548426628},{"word":"can","start":555.14,"end":555.38,"confidence":0.9921875,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.005199374631047249},{"word":"you","start":555.38,"end":555.46,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002228492870926857},{"word":"hear","start":555.46,"end":555.7,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.0008559208363294601},{"word":"me","start":555.7,"end":556.2,"confidence":0.9951172,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.004495119675993919},{"word":"yeah","start":558.535,"end":558.77496,"confidence":0.9489746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02364078164100647},{"word":"i","start":558.77496,"end":558.935,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.009708859026432036},{"word":"believe","start":558.935,"end":559.255,"confidence":0.99902344,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.004085656255483627},{"word":"the","start":559.255,"end":559.415,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014520153403282166},{"word":"connection","start":559.415,"end":559.815,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.0002239681780338287},{"word":"has","start":559.815,"end":559.975,"confidence":0.9604492,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.0015351660549640656},{"word":"been","start":559.975,"end":560.135,"confidence":0.99609375,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.0039512403309345245},{"word":"established","start":560.135,"end":560.635,"confidence":0.90185547,"punctuated_word":"established.","sentiment":"neutral","sentiment_score":-0.001727544702589512},{"word":"i","start":562.615,"end":562.77496,"confidence":0.22216797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05169830471277237},{"word":"believe","start":562.77496,"end":563.27496,"confidence":0.9160156,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.06007778272032738},{"word":"the","start":564.375,"end":564.535,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0577462837100029},{"word":"connection","start":564.535,"end":565.015,"confidence":0.9970703,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.07737717032432556},{"word":"has","start":565.015,"end":565.255,"confidence":0.9970703,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.07123221457004547},{"word":"been","start":565.255,"end":565.495,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.08250784128904343},{"word":"established","start":565.495,"end":565.995,"confidence":0.82299805,"punctuated_word":"established.","sentiment":"neutral","sentiment_score":-0.05334192514419556},{"word":"so","start":566.455,"end":566.695,"confidence":0.6245117,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08959410339593887},{"word":"because","start":566.695,"end":567.175,"confidence":0.47070312,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.10925079882144928},{"word":"no","start":567.33496,"end":567.575,"confidence":0.986084,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.1183175891637802},{"word":"no","start":567.575,"end":567.65497,"confidence":0.99609375,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1584177017211914},{"word":"no","start":567.65497,"end":567.89496,"confidence":0.99609375,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.19134631752967832},{"word":"that's","start":567.89496,"end":568.135,"confidence":0.8781738,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.17183750867843628},{"word":"not","start":568.135,"end":568.375,"confidence":0.99121094,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14963510632514954},{"word":"that","start":568.375,"end":568.77496,"confidence":0.6923828,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.1717458814382553},{"word":"again","start":568.77496,"end":569.175,"confidence":0.92529297,"punctuated_word":"Again,","sentiment":"neutral","sentiment_score":-0.1421933472156525},{"word":"so","start":569.175,"end":569.415,"confidence":0.7207031,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.12666930258274078},{"word":"no","start":569.415,"end":569.575,"confidence":0.97265625,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1393483728170395},{"word":"connected","start":569.575,"end":570.055,"confidence":0.4111328,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.16321338713169098},{"word":"no","start":570.135,"end":570.295,"confidence":0.9526367,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.19283224642276764},{"word":"internet","start":570.295,"end":570.695,"confidence":0.51416016,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.21707479655742645},{"word":"connection","start":570.695,"end":571.195,"confidence":0.9616699,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.1823853999376297},{"word":"yeah","start":571.255,"end":571.65497,"confidence":0.77856445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.030999375507235527},{"word":"yes","start":571.65497,"end":571.89496,"confidence":0.5782471,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.00277017243206501},{"word":"again","start":571.89496,"end":572.135,"confidence":0.6179199,"punctuated_word":"Again,","sentiment":"neutral","sentiment_score":-0.030751938000321388},{"word":"it's","start":572.135,"end":572.295,"confidence":0.7261963,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.019138213247060776},{"word":"yeah","start":572.545,"end":572.85,"confidence":0.81518555,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.03039583191275597},{"word":"it's","start":575.32996,"end":575.37,"confidence":0.7183838,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.020350292325019836},{"word":"yeah","start":575.41,"end":575.81,"confidence":0.9501953,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.023528093472123143},{"word":"yeah","start":575.81,"end":575.97,"confidence":0.93774414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10111814737319946},{"word":"yeah","start":575.97,"end":576.20996,"confidence":0.90527344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.21200796961784363},{"word":"again","start":576.20996,"end":576.69,"confidence":0.8232422,"punctuated_word":"Again,","sentiment":"positive","sentiment_score":0.4237135052680969},{"word":"it's","start":576.69,"end":576.76996,"confidence":0.923584,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.4986254572868347},{"word":"very","start":576.76996,"end":577.00995,"confidence":0.6064453,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.5102944374084473},{"word":"good","start":577.00995,"end":577.50995,"confidence":0.9777832,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4562491774559021},{"word":"oh","start":578.61,"end":579.00995,"confidence":0.58935547,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06245972961187363},{"word":"can","start":579.00995,"end":579.50995,"confidence":0.17773438,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04297877475619316},{"word":"i","start":579.56995,"end":579.64996,"confidence":0.7651367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.048599086701869965},{"word":"send","start":579.64996,"end":579.88995,"confidence":0.70166016,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04387286305427551},{"word":"me","start":579.88995,"end":580.05,"confidence":0.4267578,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03164537996053696},{"word":"email","start":580.05,"end":580.55,"confidence":0.8713379,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":0.02871917560696602},{"word":"yeah","start":598.815,"end":599.055,"confidence":0.9577637,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.039482008665800095},{"word":"i","start":599.055,"end":599.135,"confidence":0.9760742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04404272884130478},{"word":"have","start":599.135,"end":599.295,"confidence":0.67333984,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04063525050878525},{"word":"requested","start":599.295,"end":599.795,"confidence":0.52557373,"punctuated_word":"requested.","sentiment":"neutral","sentiment_score":0.05237407237291336},{"word":"i'll","start":600.735,"end":600.895,"confidence":0.59558105,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.054125770926475525},{"word":"see","start":600.895,"end":601.395,"confidence":0.87597656,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.059470560401678085},{"word":"your","start":602.43,"end":602.91003,"confidence":0.8183594,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04072178900241852},{"word":"email","start":602.91003,"end":603.41003,"confidence":0.88842773,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.040346499532461166},{"word":"just","start":603.71,"end":604.11,"confidence":0.9394531,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.04067276790738106},{"word":"to","start":604.11,"end":604.19,"confidence":0.66503906,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03799822926521301},{"word":"reply","start":604.19,"end":604.69,"confidence":0.85058594,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.0635523796081543},{"word":"this","start":604.75,"end":605.15,"confidence":0.79003906,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05077357590198517},{"word":"email","start":605.15,"end":605.65,"confidence":0.8798828,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.04731728509068489},{"word":"let","start":606.11,"end":606.43,"confidence":0.9863281,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.047623056918382645},{"word":"me","start":606.43,"end":606.67,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.045636922121047974},{"word":"add","start":606.67,"end":606.83,"confidence":0.9902344,"punctuated_word":"add","sentiment":"neutral","sentiment_score":0.04349225014448166},{"word":"the","start":606.83,"end":606.99,"confidence":0.97802734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03941336274147034},{"word":"picture","start":606.99,"end":607.49,"confidence":0.986084,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.03772231936454773},{"word":"yeah","start":625.935,"end":626.255,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013612382113933563},{"word":"i","start":626.255,"end":626.415,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.047425560653209686},{"word":"haven't","start":626.415,"end":626.735,"confidence":0.9914551,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.04320736229419708},{"word":"seen","start":626.735,"end":626.895,"confidence":0.98828125,"punctuated_word":"seen","sentiment":"neutral","sentiment_score":-0.0430414117872715},{"word":"the","start":626.895,"end":627.055,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05042639374732971},{"word":"email","start":627.055,"end":627.375,"confidence":0.9880371,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.06611286103725433},{"word":"i'm","start":627.375,"end":627.535,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0429966077208519},{"word":"just","start":627.535,"end":627.855,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02658749371767044},{"word":"going","start":627.855,"end":628.09503,"confidence":0.9980469,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.0007992833852767944},{"word":"to","start":628.09503,"end":628.255,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0025024190545082092},{"word":"attach","start":628.255,"end":628.755,"confidence":0.99609375,"punctuated_word":"attach","sentiment":"neutral","sentiment_score":0.00963643379509449},{"word":"the","start":628.815,"end":629.055,"confidence":0.65234375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006224602460861206},{"word":"picture","start":629.055,"end":629.375,"confidence":0.9199219,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.014392506331205368},{"word":"with","start":629.375,"end":629.455,"confidence":0.4025879,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.007300732657313347},{"word":"it","start":629.455,"end":629.955,"confidence":0.98217773,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.0000591157004237175},{"word":"yeah","start":638.67,"end":639.07,"confidence":0.9399414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04682479426264763},{"word":"i'm","start":639.07,"end":639.57,"confidence":0.8327637,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05645722895860672},{"word":"i'm","start":639.79,"end":639.87,"confidence":0.87719727,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05051572248339653},{"word":"waiting","start":639.87,"end":640.19,"confidence":0.7060547,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.07326793670654297},{"word":"for","start":640.19,"end":640.35,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04441435635089874},{"word":"your","start":640.35,"end":640.51,"confidence":0.94921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04436997324228287},{"word":"call","start":640.51,"end":640.75,"confidence":0.99902344,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.03342387080192566},{"word":"thank","start":640.75,"end":640.99,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3682067394256592},{"word":"you","start":640.99,"end":641.49,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.25228351354599},{"word":"okay","start":643.15,"end":643.47003,"confidence":0.78125,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.22673308849334717},{"word":"thank","start":643.47003,"end":643.97003,"confidence":0.63183594,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3069171607494354},{"word":"you","start":644.19,"end":644.69,"confidence":0.99316406,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2849220931529999},{"word":"yeah","start":645.23,"end":645.73,"confidence":0.8269043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04310008883476257},{"word":"i","start":645.79,"end":645.87,"confidence":0.94384766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2773745656013489},{"word":"have","start":645.87,"end":646.11,"confidence":0.5029297,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2555997371673584},{"word":"sent","start":646.11,"end":646.35,"confidence":0.8364258,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.1822958141565323},{"word":"it","start":646.35,"end":646.85,"confidence":0.94140625,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.11500492691993712},{"word":"send","start":647.15,"end":647.65,"confidence":0.57385254,"punctuated_word":"Send.","sentiment":"neutral","sentiment_score":0.0792473703622818}],"paragraphs":{"transcript":"\nYeah. Hello, man. How are you? Yeah. We received the device today.\n\nHello? Yeah. Hello? Yeah. We just we we received the router today.\n\nNow what's the next procedure to start it? How to connect get connected it? Actually, we have a I'm unfamiliar with these boxes. We have multiple boxes. And let's just let me hold.\n\nJust one moment, please. Yeah. Yeah. I'm using the SD cable, and I have put it in the there's one box. What you're calling that box?\n\nWhat is it what's about? Black box. Yeah. Yes, sir. Like those.\n\nYeah. It's around double the size of the this router or one and a half the size one and a half size of this router. Yeah. There's a there's a port port in the backside of this box, and I have inside of this cable, inside this box. Okay?\n\nDo we have any any any lights on the router that we can see that it's on and off? No. I cannot see any light blinking on the right. But it's they can even warm, so I believe it's started. But we don't I I I do not see any light blinking on the router.\n\nYeah. Yeah. As well. Yeah. No.\n\nWe don't have the turn and off on and off button on it. I have seen it. I didn't found any button on the router, but it's warm. So I believe it it started. It's been warm.\n\nYeah. We have the phone WAN ports case. So I have put in one of the Yeah. We have the four ports, WAN port. We have the four WAN port on the router.\n\nSo I have used one of one of them. WAN. It's written all these four ports of the WAN port. Four ports we have. Four port.\n\nWe have the four ports WAN, WAN LAN. No. The router that you have sent us, it has the four ports, and it's written 1,000 m w a n, public l a n on all these ports. Yeah. I repeat.\n\nThe four all these four ports are the w a n port. Yeah. I have corrected I have corrected this one. And also that's connected. Yeah.\n\nThe other end is at the entity box as well. It's connected now. The connection is showing on my cell phone that I have the connections, but it shows it's not connected to Internet. I can found it on the Wi Fi connection. Airtel 2.4 g.\n\nYeah. Yeah. So how to get connection? Yeah. Exactly.\n\nI have another device on myself that's written on it. It's an IQ net. So I believe that will be not for the Internet. That's also the smart device. I have another device that is showing on my myself that has written the IQNet.\n\nSo I believe that is not for the device that I have to connect for, sir. Oh, multiple devices. Yeah. In my cell because I'm new to this apartment, so there was all already a device connected. So I believe this device is for the other systems that has been connected for been done flat.\n\nI believe that's a I can use for that one. I have connected that you have already told me the black device. I have connected the system with the data. Yeah. To how to get connection?\n\nNo. Yes, sir. Hold on a second. Can you just check I have been connected or not? Because it's showing now.\n\nUnchecking. Can you see if my connection has been established or not? Let me check it. The router that you have sent us, okay, as I told you, yeah, as I told you, it has a four ports backside of the router and all are of black color and on the at the bottom of all four ports, it's written 1,000 MVANObliqueLAN. Yeah.\n\nIt's WAN slash LAN. Yes. I'm picking again. It's written at the all four ports w AN dash LAN. It's for all these four ports.\n\nThere's not a specific separate WAN, but all four these are showing here that these are all four are the WAN. Yeah. It's written if you can say, I can share the picture of this routing. Yeah. How can I send you via email?\n\nYeah. Sure. Where your email is? Can you just send me an email? Yeah.\n\nSure. Yeah. Sure. I believe the connection has been established. Hello?\n\nCan you hear me? Yeah. I believe the connection has been established. I believe the connection has been established. So because no.\n\nNo. No. That's not that. Again, so no connected no Internet connection. Yeah.\n\nYes. Again, it's yeah. It's yeah. Yeah. Yeah.\n\nAgain, it's very good. Oh, can I send me email? Yeah. I have requested. I'll see your email.\n\nJust to reply this email. Let me add the picture. Yeah. I haven't seen the email. I'm just going to attach the picture with it.\n\nYeah. I'm I'm waiting for your call. Thank you. Okay. Thank you.\n\nYeah. I have sent it. Send.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.52,"end":6.0,"sentiment":"positive","sentiment_score":0.39339855313301086},{"text":"Hello, man.","start":6.0,"end":6.48,"sentiment":"positive","sentiment_score":0.43006017804145813},{"text":"How are you?","start":6.48,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.17690136283636093},{"text":"Yeah.","start":7.9199996,"end":8.16,"sentiment":"neutral","sentiment_score":0.11103572696447372},{"text":"We received the device today.","start":8.16,"end":9.599999,"sentiment":"neutral","sentiment_score":0.20099354088306426}],"sentiment":"neutral","sentiment_score":0.24168553575873375,"num_words":12,"start":5.52,"end":9.599999},{"sentences":[{"text":"Hello?","start":9.599999,"end":10.099999,"sentiment":"neutral","sentiment_score":0.08973336219787598},{"text":"Yeah.","start":12.96,"end":13.2,"sentiment":"neutral","sentiment_score":0.07118600606918335},{"text":"Hello?","start":13.2,"end":13.7,"sentiment":"neutral","sentiment_score":0.050908517092466354},{"text":"Yeah.","start":13.92,"end":14.24,"sentiment":"neutral","sentiment_score":0.06378470361232758},{"text":"We just we we received the router today.","start":14.24,"end":17.675001,"sentiment":"neutral","sentiment_score":0.12068657483905554}],"sentiment":"neutral","sentiment_score":0.10342543230702479,"num_words":12,"start":9.599999,"end":17.675001},{"sentences":[{"text":"Now what's the next procedure to start it?","start":17.815,"end":19.895,"sentiment":"neutral","sentiment_score":0.04703859053552151},{"text":"How to connect get connected it?","start":19.895,"end":21.595001,"sentiment":"neutral","sentiment_score":0.025764731379846733},{"text":"Actually, we have a I'm unfamiliar with these boxes.","start":35.55,"end":40.11,"sentiment":"neutral","sentiment_score":-0.2455751912461387},{"text":"We have multiple boxes.","start":40.11,"end":41.49,"sentiment":"neutral","sentiment_score":-0.19048670679330826},{"text":"And let's just let me hold.","start":41.870003,"end":44.05,"sentiment":"neutral","sentiment_score":-0.08678141484657924}],"sentiment":"neutral","sentiment_score":-0.08975499772438497,"num_words":33,"start":17.815,"end":44.05},{"sentences":[{"text":"Just one moment, please.","start":45.63,"end":46.85,"sentiment":"neutral","sentiment_score":0.008942153304815292},{"text":"Yeah.","start":53.095,"end":53.415,"sentiment":"neutral","sentiment_score":0.024133972823619843},{"text":"Yeah.","start":53.415,"end":53.895,"sentiment":"neutral","sentiment_score":0.006738091818988323},{"text":"I'm using the SD cable, and I have put it in the there's one box.","start":53.895,"end":58.235,"sentiment":"neutral","sentiment_score":-0.016051959091176588},{"text":"What you're calling that box?","start":59.415,"end":60.614998,"sentiment":"neutral","sentiment_score":-0.05062176212668419}],"sentiment":"neutral","sentiment_score":-0.01643259688996925,"num_words":26,"start":45.63,"end":60.614998},{"sentences":[{"text":"What is it what's about?","start":60.614998,"end":61.915,"sentiment":"neutral","sentiment_score":-0.04347732737660408},{"text":"Black box.","start":67.83,"end":68.39,"sentiment":"neutral","sentiment_score":-0.013103233650326729},{"text":"Yeah.","start":68.39,"end":68.89,"sentiment":"neutral","sentiment_score":-0.007133524864912033},{"text":"Yes, sir.","start":69.91,"end":70.31,"sentiment":"neutral","sentiment_score":0.012858848553150892},{"text":"Like those.","start":70.31,"end":70.95,"sentiment":"neutral","sentiment_score":0.004134923219680786}],"sentiment":"neutral","sentiment_score":-0.018061590458576877,"num_words":12,"start":60.614998,"end":70.95},{"sentences":[{"text":"Yeah.","start":70.95,"end":71.45,"sentiment":"neutral","sentiment_score":-0.0028718076646327972},{"text":"It's around double the size of the this router or one and a half the size one and a half size of this router.","start":76.005,"end":84.185,"sentiment":"neutral","sentiment_score":0.006298921148603161},{"text":"Yeah.","start":93.15,"end":93.47,"sentiment":"neutral","sentiment_score":0.0030308226123452187},{"text":"There's a there's a port port in the backside of this box, and I have inside of this cable, inside this box.","start":93.47,"end":103.869995,"sentiment":"neutral","sentiment_score":0.002543552254792303},{"text":"Okay?","start":103.869995,"end":104.369995,"sentiment":"neutral","sentiment_score":0.008343762718141079}],"sentiment":"neutral","sentiment_score":0.0044007149966889805,"num_words":49,"start":70.95,"end":104.369995},{"sentences":[{"text":"Do we have any any any lights on the router that we can see that it's on and off?","start":106.244995,"end":112.185,"sentiment":"neutral","sentiment_score":-0.042709044131793474},{"text":"No.","start":112.244995,"end":112.564995,"sentiment":"neutral","sentiment_score":-0.2580488324165344},{"text":"I cannot see any light blinking on the right.","start":112.564995,"end":115.284996,"sentiment":"neutral","sentiment_score":-0.2888647135761049},{"text":"But it's they can even warm, so I believe it's started.","start":115.284996,"end":118.665,"sentiment":"neutral","sentiment_score":-0.2059908468614925},{"text":"But we don't I I I do not see any light blinking on the router.","start":119.43,"end":123.37,"sentiment":"neutral","sentiment_score":-0.24072595238685607}],"sentiment":"neutral","sentiment_score":-0.17356530353426933,"num_words":55,"start":106.244995,"end":123.37},{"sentences":[{"text":"Yeah.","start":127.91,"end":128.31,"sentiment":"neutral","sentiment_score":-0.012838393449783323},{"text":"Yeah.","start":128.31,"end":128.47,"sentiment":"neutral","sentiment_score":0.004438208416104317},{"text":"As well.","start":128.47,"end":129.03,"sentiment":"neutral","sentiment_score":0.009146744385361671},{"text":"Yeah.","start":129.03,"end":129.53,"sentiment":"neutral","sentiment_score":0.01222982071340084},{"text":"No.","start":136.405,"end":136.72499,"sentiment":"negative","sentiment_score":-0.42800796031951904}],"sentiment":"neutral","sentiment_score":-0.06764747264484565,"num_words":6,"start":127.91,"end":136.72499},{"sentences":[{"text":"We don't have the turn and off on and off button on it.","start":136.72499,"end":139.70499,"sentiment":"negative","sentiment_score":-0.35387479112698483},{"text":"I have seen it.","start":140.48499,"end":141.70499,"sentiment":"neutral","sentiment_score":-0.09163148701190948},{"text":"I didn't found any button on the router, but it's warm.","start":143.525,"end":148.03,"sentiment":"neutral","sentiment_score":-0.1760813593864441},{"text":"So I believe it it started.","start":148.03,"end":149.65,"sentiment":"neutral","sentiment_score":-0.08181917791565259},{"text":"It's been warm.","start":151.31,"end":152.29,"sentiment":"neutral","sentiment_score":0.08281211803356807}],"sentiment":"neutral","sentiment_score":-0.1931424837660145,"num_words":37,"start":136.72499,"end":152.29},{"sentences":[{"text":"Yeah.","start":152.51,"end":153.01,"sentiment":"neutral","sentiment_score":0.06513847410678864},{"text":"We have the phone WAN ports case.","start":158.98999,"end":165.715,"sentiment":"neutral","sentiment_score":0.029554359082664763},{"text":"So I have put in one of the Yeah.","start":166.255,"end":181.88,"sentiment":"neutral","sentiment_score":0.07721006849573718},{"text":"We have the four ports, WAN port.","start":181.88,"end":184.12001,"sentiment":"neutral","sentiment_score":0.043382349024925916},{"text":"We have the four WAN port on the router.","start":184.12001,"end":186.54001,"sentiment":"neutral","sentiment_score":0.043213954402340785}],"sentiment":"neutral","sentiment_score":0.05028823142250379,"num_words":33,"start":152.51,"end":186.54001},{"sentences":[{"text":"So I have used one of one of them.","start":187.0,"end":189.02,"sentiment":"neutral","sentiment_score":0.03380507561895582},{"text":"WAN.","start":194.785,"end":195.285,"sentiment":"neutral","sentiment_score":0.00631259148940444},{"text":"It's written all these four ports of the WAN port.","start":196.38501,"end":199.845,"sentiment":"neutral","sentiment_score":-0.006975205836351961},{"text":"Four ports we have.","start":201.345,"end":202.645,"sentiment":"neutral","sentiment_score":-0.018382720183581114},{"text":"Four port.","start":203.345,"end":204.16501,"sentiment":"neutral","sentiment_score":-0.0036745816469192505}],"sentiment":"neutral","sentiment_score":0.006151006525704781,"num_words":26,"start":187.0,"end":204.16501},{"sentences":[{"text":"We have the four ports WAN, WAN LAN.","start":204.30501,"end":207.285,"sentiment":"neutral","sentiment_score":0.006573721650056541},{"text":"No.","start":215.12001,"end":215.62001,"sentiment":"neutral","sentiment_score":-0.07598058134317398},{"text":"The router that you have sent us, it has the four ports, and it's written 1,000 m w a n, public l a n on all these ports.","start":217.20001,"end":229.275,"sentiment":"neutral","sentiment_score":-0.03385624216337289},{"text":"Yeah.","start":235.18999,"end":235.43,"sentiment":"neutral","sentiment_score":0.0133497454226017},{"text":"I repeat.","start":235.43,"end":236.09,"sentiment":"neutral","sentiment_score":0.013395370915532112}],"sentiment":"neutral","sentiment_score":-0.02328062753658742,"num_words":40,"start":204.30501,"end":236.09},{"sentences":[{"text":"The four all these four ports are the w a n port.","start":236.46999,"end":240.48999,"sentiment":"neutral","sentiment_score":0.0007760769998033842},{"text":"Yeah.","start":247.03,"end":247.5,"sentiment":"neutral","sentiment_score":0.020963264629244804},{"text":"I have corrected I have corrected this one.","start":247.5,"end":252.38501,"sentiment":"neutral","sentiment_score":0.007308577187359333},{"text":"And also that's connected.","start":253.16501,"end":255.105,"sentiment":"neutral","sentiment_score":0.0012643070076592267},{"text":"Yeah.","start":258.125,"end":258.525,"sentiment":"neutral","sentiment_score":0.01476992666721344}],"sentiment":"neutral","sentiment_score":0.004175844647061939,"num_words":26,"start":236.46999,"end":258.525},{"sentences":[{"text":"The other end is at the entity box as well.","start":258.525,"end":261.505,"sentiment":"neutral","sentiment_score":0.007345592230558395},{"text":"It's connected now.","start":262.035,"end":263.31,"sentiment":"neutral","sentiment_score":0.002651792950928211},{"text":"The connection is showing on my cell phone that I have the connections, but it shows it's not connected to Internet.","start":265.23,"end":273.81,"sentiment":"neutral","sentiment_score":-0.18557010413635344},{"text":"I can found it on the Wi Fi connection.","start":275.15,"end":278.13,"sentiment":"neutral","sentiment_score":0.009389073691434331},{"text":"Airtel 2.4 g.","start":279.025,"end":281.045,"sentiment":"neutral","sentiment_score":-0.0000614689973493417}],"sentiment":"neutral","sentiment_score":-0.08111399194509115,"num_words":46,"start":258.525,"end":281.045},{"sentences":[{"text":"Yeah.","start":284.625,"end":285.125,"sentiment":"neutral","sentiment_score":-0.1575193852186203},{"text":"Yeah.","start":285.265,"end":285.665,"sentiment":"neutral","sentiment_score":-0.09147751331329346},{"text":"So how to get connection?","start":285.665,"end":286.965,"sentiment":"neutral","sentiment_score":-0.02460141647607088},{"text":"Yeah.","start":293.265,"end":293.505,"sentiment":"neutral","sentiment_score":-0.02020526677370071},{"text":"Exactly.","start":293.505,"end":294.005,"sentiment":"neutral","sentiment_score":-0.01823047176003456}],"sentiment":"neutral","sentiment_score":-0.04560441327177816,"num_words":9,"start":284.625,"end":294.005},{"sentences":[{"text":"I have another device on myself that's written on it.","start":298.28,"end":302.75998,"sentiment":"neutral","sentiment_score":-0.192262514680624},{"text":"It's an IQ net.","start":302.75998,"end":303.87997,"sentiment":"neutral","sentiment_score":-0.1582370512187481},{"text":"So I believe that will be not for the Internet.","start":303.87997,"end":307.34,"sentiment":"negative","sentiment_score":-0.3425797238945961},{"text":"That's also the smart device.","start":309.055,"end":310.595,"sentiment":"neutral","sentiment_score":-0.16954438090324403},{"text":"I have another device that is showing on my myself that has written the IQNet.","start":313.775,"end":320.915,"sentiment":"neutral","sentiment_score":-0.22468006114164987}],"sentiment":"neutral","sentiment_score":-0.2318021230060946,"num_words":44,"start":298.28,"end":320.915},{"sentences":[{"text":"So I believe that is not for the device that I have to connect for, sir.","start":321.535,"end":326.73,"sentiment":"negative","sentiment_score":-0.39153118431568146},{"text":"Oh, multiple devices.","start":327.99,"end":329.13,"sentiment":"neutral","sentiment_score":-0.04638861368099848},{"text":"Yeah.","start":329.19,"end":329.69,"sentiment":"neutral","sentiment_score":-0.017336055636405945},{"text":"In my cell because I'm new to this apartment, so there was all already a device connected.","start":332.15,"end":338.115,"sentiment":"neutral","sentiment_score":-0.07255236278561984},{"text":"So I believe this device is for the other systems that has been connected for been done flat.","start":338.115,"end":344.775,"sentiment":"neutral","sentiment_score":-0.007004474807116721}],"sentiment":"neutral","sentiment_score":-0.14146311926570806,"num_words":55,"start":321.535,"end":344.775},{"sentences":[{"text":"I believe that's a I can use for that one.","start":345.155,"end":348.53497,"sentiment":"neutral","sentiment_score":0.10988954938948155},{"text":"I have connected that you have already told me the black device.","start":348.73,"end":352.03,"sentiment":"neutral","sentiment_score":0.013457488268613815},{"text":"I have connected the system with the data.","start":352.73,"end":355.07,"sentiment":"neutral","sentiment_score":0.014714207965880632},{"text":"Yeah.","start":358.89,"end":359.21002,"sentiment":"neutral","sentiment_score":0.016953974962234497},{"text":"To how to get connection?","start":359.21002,"end":360.43,"sentiment":"neutral","sentiment_score":0.005197873711585999}],"sentiment":"neutral","sentiment_score":0.039473398899038635,"num_words":36,"start":345.155,"end":360.43},{"sentences":[{"text":"No.","start":360.65,"end":361.15,"sentiment":"neutral","sentiment_score":-0.08719289302825928},{"text":"Yes, sir.","start":368.715,"end":369.195,"sentiment":"neutral","sentiment_score":-0.002258709631860256},{"text":"Hold on a second.","start":369.195,"end":370.015,"sentiment":"neutral","sentiment_score":-0.025467155035585165},{"text":"Can you just check I have been connected or not?","start":371.515,"end":373.77,"sentiment":"neutral","sentiment_score":-0.041959314793348315},{"text":"Because it's showing now.","start":373.93,"end":375.62997,"sentiment":"neutral","sentiment_score":-0.06652916502207518}],"sentiment":"neutral","sentiment_score":-0.04187089240267163,"num_words":21,"start":360.65,"end":375.62997},{"sentences":[{"text":"Unchecking.","start":376.33,"end":376.83,"sentiment":"neutral","sentiment_score":-0.11172004789113998},{"text":"Can you see if my connection has been established or not?","start":386.40997,"end":388.99,"sentiment":"neutral","sentiment_score":-0.09340192783962596},{"text":"Let me check it.","start":399.765,"end":401.065,"sentiment":"neutral","sentiment_score":-0.005969440331682563},{"text":"The router that you have sent us, okay, as I told you, yeah, as I told you, it has a four ports backside of the router and all are of black color and on the at the bottom of all four ports, it's written 1,000 MVANObliqueLAN.","start":409.52002,"end":431.745,"sentiment":"neutral","sentiment_score":-0.04115650778555352},{"text":"Yeah.","start":437.25998,"end":437.58,"sentiment":"neutral","sentiment_score":-0.009473399259150028}],"sentiment":"neutral","sentiment_score":-0.04866177417219631,"num_words":63,"start":376.33,"end":437.58},{"sentences":[{"text":"It's WAN slash LAN.","start":437.58,"end":440.47998,"sentiment":"neutral","sentiment_score":-0.014435650780797005},{"text":"Yes.","start":447.99503,"end":448.23502,"sentiment":"neutral","sentiment_score":0.0021694954484701157},{"text":"I'm picking again.","start":448.23502,"end":449.375,"sentiment":"neutral","sentiment_score":0.013020402130981287},{"text":"It's written at the all four ports w AN dash LAN.","start":449.515,"end":456.255,"sentiment":"neutral","sentiment_score":0.014593833295459097},{"text":"It's for all these four ports.","start":459.12997,"end":461.15,"sentiment":"neutral","sentiment_score":0.012885828968137503}],"sentiment":"neutral","sentiment_score":0.00885340955108404,"num_words":25,"start":437.58,"end":461.15},{"sentences":[{"text":"There's not a specific separate WAN, but all four these are showing here that these are all four are the WAN.","start":462.16998,"end":470.19,"sentiment":"neutral","sentiment_score":0.004597532174860437},{"text":"Yeah.","start":477.295,"end":477.695,"sentiment":"neutral","sentiment_score":0.015774719417095184},{"text":"It's written if you can say, I can share the picture of this routing.","start":477.695,"end":483.39502,"sentiment":"neutral","sentiment_score":0.0171683515155954},{"text":"Yeah.","start":495.06,"end":495.30002,"sentiment":"neutral","sentiment_score":0.03256244212388992},{"text":"How can I send you via email?","start":495.30002,"end":496.74002,"sentiment":"neutral","sentiment_score":0.0198567287464227}],"sentiment":"neutral","sentiment_score":0.011914530901280656,"num_words":44,"start":462.16998,"end":496.74002},{"sentences":[{"text":"Yeah.","start":496.74002,"end":496.98,"sentiment":"neutral","sentiment_score":0.03088250197470188},{"text":"Sure.","start":496.98,"end":497.30002,"sentiment":"neutral","sentiment_score":0.03859123215079307},{"text":"Where your email is?","start":497.30002,"end":498.68002,"sentiment":"neutral","sentiment_score":0.021838589571416378},{"text":"Can you just send me an email?","start":498.98,"end":500.6,"sentiment":"neutral","sentiment_score":0.0456331947020122},{"text":"Yeah.","start":520.25,"end":520.57,"sentiment":"neutral","sentiment_score":0.045687414705753326}],"sentiment":"neutral","sentiment_score":0.037281990716499944,"num_words":14,"start":496.74002,"end":520.57},{"sentences":[{"text":"Sure.","start":520.57,"end":521.07,"sentiment":"neutral","sentiment_score":0.05821330845355987},{"text":"Yeah.","start":521.13,"end":521.53,"sentiment":"neutral","sentiment_score":0.05467388033866882},{"text":"Sure.","start":521.53,"end":522.03,"sentiment":"neutral","sentiment_score":0.07693028450012207},{"text":"I believe the connection has been established.","start":549.77997,"end":551.56,"sentiment":"neutral","sentiment_score":0.06994972005486488},{"text":"Hello?","start":554.58,"end":555.08,"sentiment":"neutral","sentiment_score":0.01111958548426628}],"sentiment":"neutral","sentiment_score":0.06278046356006102,"num_words":11,"start":520.57,"end":555.08},{"sentences":[{"text":"Can you hear me?","start":555.14,"end":556.2,"sentiment":"neutral","sentiment_score":0.0031947270035743713},{"text":"Yeah.","start":558.535,"end":558.77496,"sentiment":"neutral","sentiment_score":0.02364078164100647},{"text":"I believe the connection has been established.","start":558.77496,"end":560.635,"sentiment":"neutral","sentiment_score":0.004111318582934993},{"text":"I believe the connection has been established.","start":562.615,"end":565.995,"sentiment":"neutral","sentiment_score":-0.0648545032101018},{"text":"So because no.","start":566.455,"end":567.575,"sentiment":"neutral","sentiment_score":-0.10572083046038945}],"sentiment":"neutral","sentiment_score":-0.03208841336891055,"num_words":22,"start":555.14,"end":567.575},{"sentences":[{"text":"No.","start":567.575,"end":567.65497,"sentiment":"neutral","sentiment_score":-0.1584177017211914},{"text":"No.","start":567.65497,"end":567.89496,"sentiment":"neutral","sentiment_score":-0.19134631752967832},{"text":"That's not that.","start":567.89496,"end":568.77496,"sentiment":"neutral","sentiment_score":-0.1644061654806137},{"text":"Again, so no connected no Internet connection.","start":568.77496,"end":571.195,"sentiment":"neutral","sentiment_score":-0.16624526466642106},{"text":"Yeah.","start":571.255,"end":571.65497,"sentiment":"neutral","sentiment_score":-0.030999375507235527}],"sentiment":"neutral","sentiment_score":-0.15674605722037646,"num_words":13,"start":567.575,"end":571.65497},{"sentences":[{"text":"Yes.","start":571.65497,"end":571.89496,"sentiment":"neutral","sentiment_score":0.00277017243206501},{"text":"Again, it's yeah.","start":571.89496,"end":572.85,"sentiment":"neutral","sentiment_score":-0.02676199438671271},{"text":"It's yeah.","start":575.32996,"end":575.81,"sentiment":"neutral","sentiment_score":0.02193919289857149},{"text":"Yeah.","start":575.81,"end":575.97,"sentiment":"neutral","sentiment_score":0.10111814737319946},{"text":"Yeah.","start":575.97,"end":576.20996,"sentiment":"neutral","sentiment_score":0.21200796961784363}],"sentiment":"neutral","sentiment_score":0.03493608650751412,"num_words":8,"start":571.65497,"end":576.20996},{"sentences":[{"text":"Again, it's very good.","start":576.20996,"end":577.50995,"sentiment":"positive","sentiment_score":0.47222064435482025},{"text":"Oh, can I send me email?","start":578.61,"end":580.55,"sentiment":"neutral","sentiment_score":0.04304583494861921},{"text":"Yeah.","start":598.815,"end":599.055,"sentiment":"neutral","sentiment_score":0.039482008665800095},{"text":"I have requested.","start":599.055,"end":599.795,"sentiment":"neutral","sentiment_score":0.04568401724100113},{"text":"I'll see your email.","start":600.735,"end":603.41003,"sentiment":"neutral","sentiment_score":0.048666154965758324}],"sentiment":"neutral","sentiment_score":0.1399086815201574,"num_words":18,"start":576.20996,"end":603.41003},{"sentences":[{"text":"Just to reply this email.","start":603.71,"end":605.65,"sentiment":"neutral","sentiment_score":0.04806284755468369},{"text":"Let me add the picture.","start":606.11,"end":607.49,"sentiment":"neutral","sentiment_score":0.04277758225798607},{"text":"Yeah.","start":625.935,"end":626.255,"sentiment":"neutral","sentiment_score":-0.013612382113933563},{"text":"I haven't seen the email.","start":626.255,"end":627.375,"sentiment":"neutral","sentiment_score":-0.050042717903852466},{"text":"I'm just going to attach the picture with it.","start":627.375,"end":629.955,"sentiment":"neutral","sentiment_score":-0.0048209671965903705}],"sentiment":"neutral","sentiment_score":0.005879498906433582,"num_words":25,"start":603.71,"end":629.955},{"sentences":[{"text":"Yeah.","start":638.67,"end":639.07,"sentiment":"neutral","sentiment_score":0.04682479426264763},{"text":"I'm I'm waiting for your call.","start":639.07,"end":640.75,"sentiment":"neutral","sentiment_score":0.050408181423942246},{"text":"Thank you.","start":640.75,"end":641.49,"sentiment":"neutral","sentiment_score":0.3102451264858246},{"text":"Okay.","start":643.15,"end":643.47003,"sentiment":"neutral","sentiment_score":0.22673308849334717},{"text":"Thank you.","start":643.47003,"end":644.69,"sentiment":"neutral","sentiment_score":0.29591962695121765}],"sentiment":"neutral","sentiment_score":0.14902803984781107,"num_words":12,"start":638.67,"end":644.69},{"sentences":[{"text":"Yeah.","start":645.23,"end":645.73,"sentiment":"neutral","sentiment_score":0.04310008883476257},{"text":"I have sent it.","start":645.79,"end":646.85,"sentiment":"neutral","sentiment_score":0.20756876096129417},{"text":"Send.","start":647.15,"end":647.65,"sentiment":"neutral","sentiment_score":0.0792473703622818}],"sentiment":"neutral","sentiment_score":0.15877041717370352,"num_words":6,"start":645.23,"end":647.65}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support.\n\nChannel 1: Yeah.\n\nChannel 0: How can\n\nChannel 1: Hello,\n\nChannel 0: I assist\n\nChannel 1: man. How\n\nChannel 0: you\n\nChannel 1: are\n\nChannel 0: today?\n\nChannel 1: you? Yeah.\n\nChannel 0: Yes.\n\nChannel 1: We received\n\nChannel 0: Hello.\n\nChannel 1: the device today. Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: Yeah. Hello? Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: We just we we received\n\nChannel 0: Mhmm.\n\nChannel 1: the router today. Now what's the next\n\nChannel 0: Okay.\n\nChannel 1: procedure to start it? How to connect get connected it?\n\nChannel 0: Okay. Please plug the router into the NTT box, the network termination device that is the box mounted on your wall.\n\nChannel 1: Actually, we have a I'm unfamiliar with these boxes. We have multiple boxes. And let's just let me hold.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Just one\n\nChannel 0: Okay.\n\nChannel 1: moment, please.\n\nChannel 0: Please use the yellow cable, the one that we provided you as\n\nChannel 1: Yeah.\n\nChannel 0: well.\n\nChannel 1: Yeah. I'm\n\nChannel 0: Mhmm.\n\nChannel 1: using the SD cable, and I have put it in the there's one box. What you're calling that box? What is it what's about?\n\nChannel 0: It's a NTT box, like a black box.\n\nChannel 1: Black\n\nChannel 0: Can\n\nChannel 1: box.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: see a black box? Yeah.\n\nChannel 1: Yes, sir. Like those. Yeah.\n\nChannel 0: Is that a big box or a small one?\n\nChannel 1: It's around double the size of the this router or one and a\n\nChannel 0: Mhmm.\n\nChannel 1: half\n\nChannel 0: Yeah.\n\nChannel 1: the size one and a half size of this router.\n\nChannel 0: Okay. So you'll see, like, a port at the back of it or at\n\nChannel 1: Yeah.\n\nChannel 0: the bottom?\n\nChannel 1: There's a there's a port port in the backside\n\nChannel 0: Mhmm.\n\nChannel 1: of this box, and I have inside of this cable, inside\n\nChannel 0: Yeah. So\n\nChannel 1: this box. Okay?\n\nChannel 0: kindly connect the first\n\nChannel 1: Do we have any any any lights on the router that we can see that it's on and off? No. I cannot see any light blinking on the right. But it's they can even warm, so I believe it's started. But we don't I I I do not see any light blinking on the router.\n\nChannel 0: But did you plug it into the power source?\n\nChannel 1: Yeah. Yeah. As well. Yeah.\n\nChannel 0: Mhmm. And can you see, like, a button at the back of it? Turn off or turn on button?\n\nChannel 1: No. We don't have the turn and off on and off button on it. I have seen it.\n\nChannel 0: Okay.\n\nChannel 1: I didn't found any button on the router, but it's warm. So I believe it it started.\n\nChannel 0: Mhmm.\n\nChannel 1: It's been warm.\n\nChannel 0: Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Can we check first the cable? Let's try to connect it first before we\n\nChannel 1: We have\n\nChannel 0: can\n\nChannel 1: the\n\nChannel 0: see\n\nChannel 1: phone\n\nChannel 0: if it's turned on.\n\nChannel 1: WAN ports\n\nChannel 0: Mhmm.\n\nChannel 1: case. So I have\n\nChannel 0: So\n\nChannel 1: put\n\nChannel 0: kindly\n\nChannel 1: in one\n\nChannel 0: connect\n\nChannel 1: of the\n\nChannel 0: it yeah. Kindly connect it to the Ethernet one port, then the connect the other cable to the one port on your router. It's w a n port.\n\nChannel 1: Yeah. We\n\nChannel 0: You'll\n\nChannel 1: have\n\nChannel 0: see\n\nChannel 1: the four\n\nChannel 0: that\n\nChannel 1: ports,\n\nChannel 0: at the back\n\nChannel 1: WAN port. We have the four WAN\n\nChannel 0: of\n\nChannel 1: port on the router.\n\nChannel 0: your\n\nChannel 1: So I have used one of one of them.\n\nChannel 0: router. The one port. It's w a n port.\n\nChannel 1: WAN. It's written all these four ports of the WAN port. Four\n\nChannel 0: Sorry?\n\nChannel 1: ports we have. Four\n\nChannel 0: Mhmm.\n\nChannel 1: port. We have the four ports WAN, WAN LAN.\n\nChannel 0: Should be one, w a n, not l a n.\n\nChannel 1: No. The router that you have sent us, it has the\n\nChannel 0: Mhmm.\n\nChannel 1: four ports, and it's written 1,000 m w a n, public l a n on all\n\nChannel 0: Yeah.\n\nChannel 1: these ports.\n\nChannel 0: Connect it to the one port, w a n port.\n\nChannel 1: Yeah. I repeat. The four all these four ports are the w a n port.\n\nChannel 0: Mhmm. Okay. I'll disconnect you to the first one.\n\nChannel 1: Yeah. I have corrected\n\nChannel 0: Mhmm.\n\nChannel 1: I\n\nChannel 0: So\n\nChannel 1: have corrected\n\nChannel 0: there is\n\nChannel 1: this one.\n\nChannel 0: yeah.\n\nChannel 1: And also\n\nChannel 0: And the\n\nChannel 1: that's\n\nChannel 0: other end\n\nChannel 1: connected.\n\nChannel 0: is at the NTD box.\n\nChannel 1: Yeah. The other end is at the entity box as well. It's\n\nChannel 0: Mhmm.\n\nChannel 1: connected now.\n\nChannel 0: Okay.\n\nChannel 1: The connection is showing on my cell phone that I have the connections, but it shows it's not connected to Internet.\n\nChannel 0: Mhmm.\n\nChannel 1: I can found it on the Wi Fi connection. Airtel 2.4 g.\n\nChannel 0: Yeah. But there's no connection yet.\n\nChannel 1: Yeah. Yeah. So\n\nChannel 0: Yeah.\n\nChannel 1: how to\n\nChannel 0: That\n\nChannel 1: get\n\nChannel 0: means\n\nChannel 1: connection?\n\nChannel 0: the router is turned on but not yet establishing the service.\n\nChannel 1: Yeah. Exactly.\n\nChannel 0: Mhmm.\n\nChannel 1: I have another device on myself that's written on it. It's an IQ net. So I believe that will be not for the Internet. That's also the smart device.\n\nChannel 0: Sorry?\n\nChannel 1: I have another device that is showing on my\n\nChannel 0: Mhmm.\n\nChannel 1: myself that has written the IQNet. So I believe that is not for the device that I have to connect for, sir. Oh,\n\nChannel 0: Okay,\n\nChannel 1: multiple\n\nChannel 0: sir.\n\nChannel 1: devices.\n\nChannel 0: You have another\n\nChannel 1: Yeah.\n\nChannel 0: router?\n\nChannel 1: In my cell because I'm new to this apartment, so there was all already a device connected. So I believe this device is for the other systems that has been connected for been done flat. I believe that's a I can use for that one. I have connected that you have already told me the black device. I have connected the system with the data.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. To how to get connection?\n\nChannel 0: May I know,\n\nChannel 1: No.\n\nChannel 0: yeah, may I know again where did you connect the cable at the back of your the router?\n\nChannel 1: Yes, sir. Hold on a second. Can you just check I have been connected or not? Because it's showing now.\n\nChannel 0: Yeah. Other end,\n\nChannel 1: Unchecking.\n\nChannel 0: it's still not connected. So that might be the the cable is not plugged in correctly on where it's supposed to be.\n\nChannel 1: Can you see if my connection has been established or not?\n\nChannel 0: Yeah. Your connection is turned on. You just we just need to connect the router to it properly for you to access\n\nChannel 1: Let me\n\nChannel 0: the\n\nChannel 1: check\n\nChannel 0: connection.\n\nChannel 1: it.\n\nChannel 0: May I know again what on what port at the router is the cable connected?\n\nChannel 1: The router that you have sent us, okay,\n\nChannel 0: Yeah. That one.\n\nChannel 1: as I told you, yeah, as I told you, it has a four ports backside of the router\n\nChannel 0: Mhmm.\n\nChannel 1: and all are of black color and on the at the bottom of all four ports, it's written 1,000 MVANObliqueLAN.\n\nChannel 0: Can you see w AN?\n\nChannel 1: Yeah. It's WAN slash LAN.\n\nChannel 0: And is it connected at the w a n?\n\nChannel 1: Yes. I'm picking again. It's written at the all four ports w AN dash LAN. It's for all these four ports. There's not a specific separate WAN, but all four these are showing here that these are all four are the WAN.\n\nChannel 0: Okay. So the w A n is also the l A n?\n\nChannel 1: Yeah. It's written if you can say, I can share\n\nChannel 0: Mhmm.\n\nChannel 1: the picture of this routing.\n\nChannel 0: Because it should be connected to the WAN only, not LAN as well. Is it okay, yeah, if I request a picture via\n\nChannel 1: Yeah. How can I\n\nChannel 0: email?\n\nChannel 1: send you via email? Yeah. Sure. Where your email\n\nChannel 0: Yeah.\n\nChannel 1: is? Can you just send me an\n\nChannel 0: I'm\n\nChannel 1: email?\n\nChannel 0: going to send you an email shortly, then just reply to that email with the picture. Is that okay? Yeah. Hang on. Let me just check.\n\nLet me try to send you email an email now.\n\nChannel 1: Yeah. Sure. Yeah. Sure. I believe the connection has been established.\n\nChannel 0: Yeah.\n\nChannel 1: Hello? Can you hear me?\n\nChannel 0: Yeah. Yes. I can hear you.\n\nChannel 1: Yeah. I believe the connection has been established.\n\nChannel 0: Sorry?\n\nChannel 1: I believe the connection has been established. So because no. No. No. That's not that.\n\nAgain, so no connected no Internet connection. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yes.\n\nChannel 0: Because\n\nChannel 1: Again, it's\n\nChannel 0: on our\n\nChannel 1: yeah.\n\nChannel 0: end, it's still offline as well.\n\nChannel 1: It's yeah. Yeah. Yeah. Again, it's very good. Oh, can I send me email?\n\nChannel 0: Mhmm. There you go. I send you an email.\n\nChannel 1: Yeah. I have requested. I'll see your email. Just to reply this email. Let me add the picture.\n\nChannel 0: Have you received the email?\n\nChannel 1: Yeah. I haven't seen the email. I'm just\n\nChannel 0: Yeah.\n\nChannel 1: going to attach the picture with\n\nChannel 0: Yeah.\n\nChannel 1: it.\n\nChannel 0: Okay. So is it okay if I end this call now? Then I'll just review the email for a while then give you a callback again to assist.\n\nChannel 1: Yeah. I'm I'm waiting for your call. Thank you.\n\nChannel 0: Okay. Thank you. Bye for\n\nChannel 1: Okay.\n\nChannel 0: now.\n\nChannel 1: Thank\n\nChannel 0: We'll wait for the\n\nChannel 1: you.\n\nChannel 0: pictures.\n\nChannel 1: Yeah. I have sent it. Send.\n\nChannel 0: Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.218057245016098},{"text":"Good morning.","start":1.12,"end":1.8399999,"sentiment":"positive","sentiment_score":0.5419176816940308},{"text":"This is Maureen from Erto tech support.","start":1.8399999,"end":4.34,"sentiment":"positive","sentiment_score":0.4252203234604427}],"sentiment":"positive","sentiment_score":0.4278434872627258,"channel":0,"num_words":10,"start":0.71999997,"end":4.34},{"sentences":[{"text":"Yeah.","start":5.52,"end":6.0,"sentiment":"positive","sentiment_score":0.39339855313301086}],"sentiment":"positive","sentiment_score":0.39339855313301086,"channel":1,"num_words":1,"start":5.52,"end":6.0},{"sentences":[{"text":"How can","start":5.6,"end":6.08,"sentiment":"positive","sentiment_score":0.35632580518722534}],"sentiment":"positive","sentiment_score":0.35632580518722534,"channel":0,"num_words":2,"start":5.6,"end":6.08},{"sentences":[{"text":"Hello,","start":6.0,"end":6.24,"sentiment":"positive","sentiment_score":0.3991258144378662}],"sentiment":"positive","sentiment_score":0.3991258144378662,"channel":1,"num_words":1,"start":6.0,"end":6.24},{"sentences":[{"text":"I assist","start":6.08,"end":6.48,"sentiment":"positive","sentiment_score":0.43354639410972595}],"sentiment":"positive","sentiment_score":0.43354639410972595,"channel":0,"num_words":2,"start":6.08,"end":6.48},{"sentences":[{"text":"man.","start":6.24,"end":6.48,"sentiment":"positive","sentiment_score":0.4609945416450501},{"text":"How","start":6.48,"end":6.64,"sentiment":"neutral","sentiment_score":0.27442222833633423}],"sentiment":"positive","sentiment_score":0.36770838499069214,"channel":1,"num_words":2,"start":6.24,"end":6.64},{"sentences":[{"text":"you","start":6.48,"end":6.64,"sentiment":"neutral","sentiment_score":0.2981996536254883}],"sentiment":"neutral","sentiment_score":0.2981996536254883,"channel":0,"num_words":1,"start":6.48,"end":6.64},{"sentences":[{"text":"are","start":6.64,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.11688549071550368}],"sentiment":"neutral","sentiment_score":0.11688549071550368,"channel":1,"num_words":1,"start":6.64,"end":6.7999997},{"sentences":[{"text":"today?","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.2532861828804016}],"sentiment":"neutral","sentiment_score":0.2532861828804016,"channel":0,"num_words":1,"start":6.64,"end":7.14},{"sentences":[{"text":"you?","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.13939636945724487},{"text":"Yeah.","start":7.9199996,"end":8.16,"sentiment":"neutral","sentiment_score":0.11103572696447372}],"sentiment":"neutral","sentiment_score":0.1252160482108593,"channel":1,"num_words":2,"start":6.7999997,"end":8.16},{"sentences":[{"text":"Yes.","start":8.08,"end":8.32,"sentiment":"neutral","sentiment_score":0.13908496499061584}],"sentiment":"neutral","sentiment_score":0.13908496499061584,"channel":0,"num_words":1,"start":8.08,"end":8.32},{"sentences":[{"text":"We received","start":8.16,"end":8.559999,"sentiment":"neutral","sentiment_score":0.18345575034618378}],"sentiment":"neutral","sentiment_score":0.18345575034618378,"channel":1,"num_words":2,"start":8.16,"end":8.559999},{"sentences":[{"text":"Hello.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.14975014328956604}],"sentiment":"neutral","sentiment_score":0.14975014328956604,"channel":0,"num_words":1,"start":8.32,"end":8.82},{"sentences":[{"text":"the device today.","start":8.559999,"end":9.599999,"sentiment":"neutral","sentiment_score":0.2126854012409846},{"text":"Hello?","start":9.599999,"end":10.099999,"sentiment":"neutral","sentiment_score":0.08973336219787598}],"sentiment":"neutral","sentiment_score":0.18194739148020744,"channel":1,"num_words":4,"start":8.559999,"end":10.099999},{"sentences":[{"text":"Yes.","start":11.5199995,"end":11.84,"sentiment":"neutral","sentiment_score":0.0917164534330368},{"text":"Hello?","start":11.84,"end":12.34,"sentiment":"neutral","sentiment_score":0.05788291618227959}],"sentiment":"neutral","sentiment_score":0.0747996848076582,"channel":0,"num_words":2,"start":11.5199995,"end":12.34},{"sentences":[{"text":"Yeah.","start":12.96,"end":13.2,"sentiment":"neutral","sentiment_score":0.07118600606918335},{"text":"Hello?","start":13.2,"end":13.7,"sentiment":"neutral","sentiment_score":0.050908517092466354},{"text":"Yeah.","start":13.92,"end":14.24,"sentiment":"neutral","sentiment_score":0.06378470361232758}],"sentiment":"neutral","sentiment_score":0.061959742257992424,"channel":1,"num_words":3,"start":12.96,"end":14.24},{"sentences":[{"text":"Mhmm.","start":14.205,"end":14.705,"sentiment":"neutral","sentiment_score":0.045235127210617065}],"sentiment":"neutral","sentiment_score":0.045235127210617065,"channel":0,"num_words":1,"start":14.205,"end":14.705},{"sentences":[{"text":"We just we we received","start":14.24,"end":16.455,"sentiment":"neutral","sentiment_score":0.12099162340164185}],"sentiment":"neutral","sentiment_score":0.12099162340164185,"channel":1,"num_words":5,"start":14.24,"end":16.455},{"sentences":[{"text":"Mhmm.","start":16.365,"end":16.865,"sentiment":"neutral","sentiment_score":0.09479499608278276}],"sentiment":"neutral","sentiment_score":0.09479499608278276,"channel":0,"num_words":1,"start":16.365,"end":16.865},{"sentences":[{"text":"the router today.","start":16.455,"end":17.675001,"sentiment":"neutral","sentiment_score":0.12017816056807835},{"text":"Now what's the next","start":17.815,"end":18.535,"sentiment":"neutral","sentiment_score":0.04859161004424095}],"sentiment":"neutral","sentiment_score":0.0792715602687427,"channel":1,"num_words":7,"start":16.455,"end":18.535},{"sentences":[{"text":"Okay.","start":18.525,"end":19.025,"sentiment":"neutral","sentiment_score":0.05817632749676704}],"sentiment":"neutral","sentiment_score":0.05817632749676704,"channel":0,"num_words":1,"start":18.525,"end":19.025},{"sentences":[{"text":"procedure to start it?","start":18.535,"end":19.895,"sentiment":"neutral","sentiment_score":0.04548557102680206},{"text":"How to connect get connected it?","start":19.895,"end":21.595001,"sentiment":"neutral","sentiment_score":0.025764731379846733}],"sentiment":"neutral","sentiment_score":0.03365306723862886,"channel":1,"num_words":10,"start":18.535,"end":21.595001},{"sentences":[{"text":"Okay.","start":22.685,"end":23.185,"sentiment":"neutral","sentiment_score":0.02991640940308571},{"text":"Please plug the router into the NTT box, the network termination device that is the box mounted on your wall.","start":25.085,"end":34.3,"sentiment":"neutral","sentiment_score":0.012534686364233494}],"sentiment":"neutral","sentiment_score":0.013362387461321694,"channel":0,"num_words":21,"start":22.685,"end":34.3},{"sentences":[{"text":"Actually, we have a I'm unfamiliar with these boxes.","start":35.55,"end":40.11,"sentiment":"neutral","sentiment_score":-0.2455751912461387},{"text":"We have multiple boxes.","start":40.11,"end":41.49,"sentiment":"neutral","sentiment_score":-0.19048670679330826},{"text":"And let's just let me hold.","start":41.870003,"end":44.05,"sentiment":"neutral","sentiment_score":-0.08678141484657924}],"sentiment":"neutral","sentiment_score":-0.1838322124983135,"channel":1,"num_words":19,"start":35.55,"end":44.05},{"sentences":[{"text":"Mhmm.","start":45.114998,"end":45.355,"sentiment":"neutral","sentiment_score":-0.017998836934566498},{"text":"Yeah.","start":45.355,"end":45.855,"sentiment":"neutral","sentiment_score":0.004600790329277515}],"sentiment":"neutral","sentiment_score":-0.006699023302644491,"channel":0,"num_words":2,"start":45.114998,"end":45.855},{"sentences":[{"text":"Just one","start":45.63,"end":46.190002,"sentiment":"neutral","sentiment_score":-0.0016811732202768326}],"sentiment":"neutral","sentiment_score":-0.0016811732202768326,"channel":1,"num_words":2,"start":45.63,"end":46.190002},{"sentences":[{"text":"Okay.","start":46.075,"end":46.575,"sentiment":"neutral","sentiment_score":0.012076771818101406}],"sentiment":"neutral","sentiment_score":0.012076771818101406,"channel":0,"num_words":1,"start":46.075,"end":46.575},{"sentences":[{"text":"moment, please.","start":46.190002,"end":46.85,"sentiment":"neutral","sentiment_score":0.019565479829907417}],"sentiment":"neutral","sentiment_score":0.019565479829907417,"channel":1,"num_words":2,"start":46.190002,"end":46.85},{"sentences":[{"text":"Please use the yellow cable, the one that we provided you as","start":49.675,"end":53.195,"sentiment":"neutral","sentiment_score":0.02171500469557941}],"sentiment":"neutral","sentiment_score":0.02171500469557941,"channel":0,"num_words":12,"start":49.675,"end":53.195},{"sentences":[{"text":"Yeah.","start":53.095,"end":53.415,"sentiment":"neutral","sentiment_score":0.024133972823619843}],"sentiment":"neutral","sentiment_score":0.024133972823619843,"channel":1,"num_words":1,"start":53.095,"end":53.415},{"sentences":[{"text":"well.","start":53.195,"end":53.4,"sentiment":"neutral","sentiment_score":0.02366781234741211}],"sentiment":"neutral","sentiment_score":0.02366781234741211,"channel":0,"num_words":1,"start":53.195,"end":53.4},{"sentences":[{"text":"Yeah.","start":53.415,"end":53.895,"sentiment":"neutral","sentiment_score":0.006738091818988323},{"text":"I'm","start":53.895,"end":54.055,"sentiment":"neutral","sentiment_score":-0.0022936775349080563}],"sentiment":"neutral","sentiment_score":0.0022222071420401335,"channel":1,"num_words":2,"start":53.415,"end":54.055},{"sentences":[{"text":"Mhmm.","start":53.960003,"end":54.460003,"sentiment":"neutral","sentiment_score":-0.0033006928861141205}],"sentiment":"neutral","sentiment_score":-0.0033006928861141205,"channel":0,"num_words":1,"start":53.960003,"end":54.460003},{"sentences":[{"text":"using the SD cable, and I have put it in the there's one box.","start":54.055,"end":58.235,"sentiment":"neutral","sentiment_score":-0.017034693488052914},{"text":"What you're calling that box?","start":59.415,"end":60.614998,"sentiment":"neutral","sentiment_score":-0.05062176212668419},{"text":"What is it what's about?","start":60.614998,"end":61.915,"sentiment":"neutral","sentiment_score":-0.04347732737660408}],"sentiment":"neutral","sentiment_score":-0.029540881514549255,"channel":1,"num_words":24,"start":54.055,"end":61.915},{"sentences":[{"text":"It's a NTT box, like a black box.","start":62.68,"end":66.885,"sentiment":"neutral","sentiment_score":-0.021798238391056657}],"sentiment":"neutral","sentiment_score":-0.021798238391056657,"channel":0,"num_words":8,"start":62.68,"end":66.885},{"sentences":[{"text":"Black","start":67.83,"end":68.15,"sentiment":"neutral","sentiment_score":-0.01801444962620735}],"sentiment":"neutral","sentiment_score":-0.01801444962620735,"channel":1,"num_words":1,"start":67.83,"end":68.15},{"sentences":[{"text":"Can","start":68.085,"end":68.325005,"sentiment":"neutral","sentiment_score":-0.020476900041103363}],"sentiment":"neutral","sentiment_score":-0.020476900041103363,"channel":0,"num_words":1,"start":68.085,"end":68.325005},{"sentences":[{"text":"box.","start":68.15,"end":68.39,"sentiment":"neutral","sentiment_score":-0.008192017674446106}],"sentiment":"neutral","sentiment_score":-0.008192017674446106,"channel":1,"num_words":1,"start":68.15,"end":68.39},{"sentences":[{"text":"you","start":68.325005,"end":68.485,"sentiment":"neutral","sentiment_score":-0.015183016657829285}],"sentiment":"neutral","sentiment_score":-0.015183016657829285,"channel":0,"num_words":1,"start":68.325005,"end":68.485},{"sentences":[{"text":"Yeah.","start":68.39,"end":68.89,"sentiment":"neutral","sentiment_score":-0.007133524864912033}],"sentiment":"neutral","sentiment_score":-0.007133524864912033,"channel":1,"num_words":1,"start":68.39,"end":68.89},{"sentences":[{"text":"see a black box?","start":68.485,"end":69.285,"sentiment":"neutral","sentiment_score":-0.013775648083537817},{"text":"Yeah.","start":69.285,"end":69.785,"sentiment":"neutral","sentiment_score":0.006090383045375347}],"sentiment":"neutral","sentiment_score":-0.009802441857755185,"channel":0,"num_words":5,"start":68.485,"end":69.785},{"sentences":[{"text":"Yes, sir.","start":69.91,"end":70.31,"sentiment":"neutral","sentiment_score":0.012858848553150892},{"text":"Like those.","start":70.31,"end":70.95,"sentiment":"neutral","sentiment_score":0.004134923219680786},{"text":"Yeah.","start":70.95,"end":71.45,"sentiment":"neutral","sentiment_score":-0.0028718076646327972}],"sentiment":"neutral","sentiment_score":0.006223147176206112,"channel":1,"num_words":5,"start":69.91,"end":71.45},{"sentences":[{"text":"Is that a big box or a small one?","start":72.485,"end":75.065,"sentiment":"neutral","sentiment_score":-0.008913755209909545}],"sentiment":"neutral","sentiment_score":-0.008913755209909545,"channel":0,"num_words":9,"start":72.485,"end":75.065},{"sentences":[{"text":"It's around double the size of the this router or one and a","start":76.005,"end":81.205,"sentiment":"neutral","sentiment_score":0.0017334684156454527}],"sentiment":"neutral","sentiment_score":0.0017334684156454527,"channel":1,"num_words":13,"start":76.005,"end":81.205},{"sentences":[{"text":"Mhmm.","start":81.125,"end":81.285,"sentiment":"neutral","sentiment_score":-0.0028476035222411156}],"sentiment":"neutral","sentiment_score":-0.0028476035222411156,"channel":0,"num_words":1,"start":81.125,"end":81.285},{"sentences":[{"text":"half","start":81.205,"end":81.705,"sentiment":"neutral","sentiment_score":0.007230794057250023}],"sentiment":"neutral","sentiment_score":0.007230794057250023,"channel":1,"num_words":1,"start":81.205,"end":81.705},{"sentences":[{"text":"Yeah.","start":81.285,"end":81.54,"sentiment":"neutral","sentiment_score":0.0074715446680784225}],"sentiment":"neutral","sentiment_score":0.0074715446680784225,"channel":0,"num_words":1,"start":81.285,"end":81.54},{"sentences":[{"text":"the size one and a half size of this router.","start":81.924995,"end":84.185,"sentiment":"neutral","sentiment_score":0.012140822410583497}],"sentiment":"neutral","sentiment_score":0.012140822410583497,"channel":1,"num_words":10,"start":81.924995,"end":84.185},{"sentences":[{"text":"Okay.","start":85.46,"end":85.96,"sentiment":"neutral","sentiment_score":0.01865661144256592},{"text":"So you'll see, like, a port at the back of it or at","start":87.3,"end":93.3,"sentiment":"neutral","sentiment_score":0.007101986843806047}],"sentiment":"neutral","sentiment_score":0.007927317172288895,"channel":0,"num_words":14,"start":85.46,"end":93.3},{"sentences":[{"text":"Yeah.","start":93.15,"end":93.47,"sentiment":"neutral","sentiment_score":0.0030308226123452187}],"sentiment":"neutral","sentiment_score":0.0030308226123452187,"channel":1,"num_words":1,"start":93.15,"end":93.47},{"sentences":[{"text":"the bottom?","start":93.3,"end":93.96,"sentiment":"neutral","sentiment_score":0.0016165957786142826}],"sentiment":"neutral","sentiment_score":0.0016165957786142826,"channel":0,"num_words":2,"start":93.3,"end":93.96},{"sentences":[{"text":"There's a there's a port port in the backside","start":93.47,"end":97.07,"sentiment":"neutral","sentiment_score":0.00039985792763117266}],"sentiment":"neutral","sentiment_score":0.00039985792763117266,"channel":1,"num_words":9,"start":93.47,"end":97.07},{"sentences":[{"text":"Mhmm.","start":97.005,"end":97.505,"sentiment":"neutral","sentiment_score":0.002740271156653762}],"sentiment":"neutral","sentiment_score":0.002740271156653762,"channel":0,"num_words":1,"start":97.005,"end":97.505},{"sentences":[{"text":"of this box, and I have inside of this cable, inside","start":97.07,"end":103.229996,"sentiment":"neutral","sentiment_score":0.0042950627817349004}],"sentiment":"neutral","sentiment_score":0.0042950627817349004,"channel":1,"num_words":11,"start":97.07,"end":103.229996},{"sentences":[{"text":"Yeah.","start":102.84499,"end":103.085,"sentiment":"neutral","sentiment_score":0.009665335528552532},{"text":"So","start":103.085,"end":103.585,"sentiment":"neutral","sentiment_score":0.004700664430856705}],"sentiment":"neutral","sentiment_score":0.0071829999797046185,"channel":0,"num_words":2,"start":102.84499,"end":103.585},{"sentences":[{"text":"this box.","start":103.229996,"end":103.869995,"sentiment":"neutral","sentiment_score":0.002556868828833103},{"text":"Okay?","start":103.869995,"end":104.369995,"sentiment":"neutral","sentiment_score":0.008343762718141079}],"sentiment":"neutral","sentiment_score":0.0044858334586024284,"channel":1,"num_words":3,"start":103.229996,"end":104.369995},{"sentences":[{"text":"kindly connect the first","start":104.765,"end":106.704994,"sentiment":"neutral","sentiment_score":-0.004048030823469162}],"sentiment":"neutral","sentiment_score":-0.004048030823469162,"channel":0,"num_words":4,"start":104.765,"end":106.704994},{"sentences":[{"text":"Do we have any any any lights on the router that we can see that it's on and off?","start":106.244995,"end":112.185,"sentiment":"neutral","sentiment_score":-0.042709044131793474},{"text":"No.","start":112.244995,"end":112.564995,"sentiment":"neutral","sentiment_score":-0.2580488324165344},{"text":"I cannot see any light blinking on the right.","start":112.564995,"end":115.284996,"sentiment":"neutral","sentiment_score":-0.2888647135761049},{"text":"But it's they can even warm, so I believe it's started.","start":115.284996,"end":118.665,"sentiment":"neutral","sentiment_score":-0.2059908468614925},{"text":"But we don't I I I do not see any light blinking on the router.","start":119.43,"end":123.37,"sentiment":"neutral","sentiment_score":-0.24072595238685607}],"sentiment":"neutral","sentiment_score":-0.17356530353426933,"channel":1,"num_words":55,"start":106.244995,"end":123.37},{"sentences":[{"text":"But did you plug it into the power source?","start":125.235,"end":127.815,"sentiment":"neutral","sentiment_score":-0.08057372810112105}],"sentiment":"neutral","sentiment_score":-0.08057372810112105,"channel":0,"num_words":9,"start":125.235,"end":127.815},{"sentences":[{"text":"Yeah.","start":127.91,"end":128.31,"sentiment":"neutral","sentiment_score":-0.012838393449783323},{"text":"Yeah.","start":128.31,"end":128.47,"sentiment":"neutral","sentiment_score":0.004438208416104317},{"text":"As well.","start":128.47,"end":129.03,"sentiment":"neutral","sentiment_score":0.009146744385361671},{"text":"Yeah.","start":129.03,"end":129.53,"sentiment":"neutral","sentiment_score":0.01222982071340084}],"sentiment":"neutral","sentiment_score":0.004424624890089035,"channel":1,"num_words":5,"start":127.91,"end":129.53},{"sentences":[{"text":"Mhmm.","start":129.875,"end":130.375,"sentiment":"neutral","sentiment_score":0.008584440685808659},{"text":"And can you see, like, a button at the back of it?","start":130.675,"end":133.335,"sentiment":"neutral","sentiment_score":-0.0006279256194829941},{"text":"Turn off or turn on button?","start":133.795,"end":135.655,"sentiment":"neutral","sentiment_score":-0.0253584918876489}],"sentiment":"neutral","sentiment_score":-0.007952716740730562,"channel":0,"num_words":19,"start":129.875,"end":135.655},{"sentences":[{"text":"No.","start":136.405,"end":136.72499,"sentiment":"negative","sentiment_score":-0.42800796031951904},{"text":"We don't have the turn and off on and off button on it.","start":136.72499,"end":139.70499,"sentiment":"negative","sentiment_score":-0.35387479112698483},{"text":"I have seen it.","start":140.48499,"end":141.70499,"sentiment":"neutral","sentiment_score":-0.09163148701190948}],"sentiment":"neutral","sentiment_score":-0.29971701072322,"channel":1,"num_words":18,"start":136.405,"end":141.70499},{"sentences":[{"text":"Okay.","start":143.38,"end":143.88,"sentiment":"neutral","sentiment_score":-0.06712286174297333}],"sentiment":"neutral","sentiment_score":-0.06712286174297333,"channel":0,"num_words":1,"start":143.38,"end":143.88},{"sentences":[{"text":"I didn't found any button on the router, but it's warm.","start":143.525,"end":148.03,"sentiment":"neutral","sentiment_score":-0.1760813593864441},{"text":"So I believe it it started.","start":148.03,"end":149.65,"sentiment":"neutral","sentiment_score":-0.08181917791565259}],"sentiment":"neutral","sentiment_score":-0.14281235416145885,"channel":1,"num_words":17,"start":143.525,"end":149.65},{"sentences":[{"text":"Mhmm.","start":150.98001,"end":151.48001,"sentiment":"neutral","sentiment_score":0.0236333180218935}],"sentiment":"neutral","sentiment_score":0.0236333180218935,"channel":0,"num_words":1,"start":150.98001,"end":151.48001},{"sentences":[{"text":"It's been warm.","start":151.31,"end":152.29,"sentiment":"neutral","sentiment_score":0.08281211803356807}],"sentiment":"neutral","sentiment_score":0.08281211803356807,"channel":1,"num_words":3,"start":151.31,"end":152.29},{"sentences":[{"text":"Yep.","start":152.34001,"end":152.775,"sentiment":"neutral","sentiment_score":0.1173563227057457}],"sentiment":"neutral","sentiment_score":0.1173563227057457,"channel":0,"num_words":1,"start":152.34001,"end":152.775},{"sentences":[{"text":"Yeah.","start":152.51,"end":153.01,"sentiment":"neutral","sentiment_score":0.06513847410678864}],"sentiment":"neutral","sentiment_score":0.06513847410678864,"channel":1,"num_words":1,"start":152.51,"end":153.01},{"sentences":[{"text":"Can we check first the cable?","start":153.015,"end":156.215,"sentiment":"neutral","sentiment_score":0.03536576715608438},{"text":"Let's try to connect it first before we","start":156.215,"end":158.635,"sentiment":"neutral","sentiment_score":0.023219094146043062}],"sentiment":"neutral","sentiment_score":0.028424811150346483,"channel":0,"num_words":14,"start":153.015,"end":158.635},{"sentences":[{"text":"We have","start":158.98999,"end":159.39,"sentiment":"neutral","sentiment_score":0.03462933935225009}],"sentiment":"neutral","sentiment_score":0.03462933935225009,"channel":1,"num_words":2,"start":158.98999,"end":159.39},{"sentences":[{"text":"can","start":159.17499,"end":159.415,"sentiment":"neutral","sentiment_score":0.04290219023823738}],"sentiment":"neutral","sentiment_score":0.04290219023823738,"channel":0,"num_words":1,"start":159.17499,"end":159.415},{"sentences":[{"text":"the","start":159.39,"end":159.55,"sentiment":"neutral","sentiment_score":0.048287734389305115}],"sentiment":"neutral","sentiment_score":0.048287734389305115,"channel":1,"num_words":1,"start":159.39,"end":159.55},{"sentences":[{"text":"see","start":159.415,"end":159.575,"sentiment":"neutral","sentiment_score":0.03403749316930771}],"sentiment":"neutral","sentiment_score":0.03403749316930771,"channel":0,"num_words":1,"start":159.415,"end":159.575},{"sentences":[{"text":"phone","start":159.55,"end":160.05,"sentiment":"neutral","sentiment_score":0.03318681940436363}],"sentiment":"neutral","sentiment_score":0.03318681940436363,"channel":1,"num_words":1,"start":159.55,"end":160.05},{"sentences":[{"text":"if it's turned on.","start":159.575,"end":160.795,"sentiment":"neutral","sentiment_score":0.02911546640098095}],"sentiment":"neutral","sentiment_score":0.02911546640098095,"channel":0,"num_words":4,"start":159.575,"end":160.795},{"sentences":[{"text":"WAN ports","start":161.31,"end":163.955,"sentiment":"neutral","sentiment_score":0.014213133603334427}],"sentiment":"neutral","sentiment_score":0.014213133603334427,"channel":1,"num_words":2,"start":161.31,"end":163.955},{"sentences":[{"text":"Mhmm.","start":165.17499,"end":165.67499,"sentiment":"neutral","sentiment_score":0.022606490179896355}],"sentiment":"neutral","sentiment_score":0.022606490179896355,"channel":0,"num_words":1,"start":165.17499,"end":165.67499},{"sentences":[{"text":"case.","start":165.215,"end":165.715,"sentiment":"neutral","sentiment_score":0.027721013873815536},{"text":"So I have","start":166.255,"end":166.975,"sentiment":"neutral","sentiment_score":0.0341829527169466}],"sentiment":"neutral","sentiment_score":0.032567468006163836,"channel":1,"num_words":4,"start":165.215,"end":166.975},{"sentences":[{"text":"So","start":166.68001,"end":167.0,"sentiment":"neutral","sentiment_score":0.03957559168338776}],"sentiment":"neutral","sentiment_score":0.03957559168338776,"channel":0,"num_words":1,"start":166.68001,"end":167.0},{"sentences":[{"text":"put","start":166.975,"end":167.135,"sentiment":"neutral","sentiment_score":0.09377886354923248}],"sentiment":"neutral","sentiment_score":0.09377886354923248,"channel":1,"num_words":1,"start":166.975,"end":167.135},{"sentences":[{"text":"kindly","start":167.0,"end":167.48,"sentiment":"neutral","sentiment_score":0.11940815299749374}],"sentiment":"neutral","sentiment_score":0.11940815299749374,"channel":0,"num_words":1,"start":167.0,"end":167.48},{"sentences":[{"text":"in one","start":167.135,"end":167.615,"sentiment":"neutral","sentiment_score":0.11438644304871559}],"sentiment":"neutral","sentiment_score":0.11438644304871559,"channel":1,"num_words":2,"start":167.135,"end":167.615},{"sentences":[{"text":"connect","start":167.48,"end":167.88,"sentiment":"neutral","sentiment_score":0.07492725551128387}],"sentiment":"neutral","sentiment_score":0.07492725551128387,"channel":0,"num_words":1,"start":167.48,"end":167.88},{"sentences":[{"text":"of the","start":167.615,"end":167.935,"sentiment":"neutral","sentiment_score":0.10737692564725876}],"sentiment":"neutral","sentiment_score":0.10737692564725876,"channel":1,"num_words":2,"start":167.615,"end":167.935},{"sentences":[{"text":"it yeah.","start":167.88,"end":169.4,"sentiment":"neutral","sentiment_score":0.10684100538492203},{"text":"Kindly connect it to the Ethernet one port, then the connect the other cable to the one port on your router.","start":169.4,"end":179.32,"sentiment":"neutral","sentiment_score":0.08818328079013597},{"text":"It's w a n port.","start":179.32,"end":181.5,"sentiment":"neutral","sentiment_score":0.0384658508002758}],"sentiment":"neutral","sentiment_score":0.08063786290585995,"channel":0,"num_words":28,"start":167.88,"end":181.5},{"sentences":[{"text":"Yeah.","start":181.64,"end":181.88,"sentiment":"neutral","sentiment_score":0.05503615736961365},{"text":"We","start":181.88,"end":182.04001,"sentiment":"neutral","sentiment_score":0.045083336532115936}],"sentiment":"neutral","sentiment_score":0.05005974695086479,"channel":1,"num_words":2,"start":181.64,"end":182.04001},{"sentences":[{"text":"You'll","start":181.915,"end":182.155,"sentiment":"neutral","sentiment_score":0.059189196676015854}],"sentiment":"neutral","sentiment_score":0.059189196676015854,"channel":0,"num_words":1,"start":181.915,"end":182.155},{"sentences":[{"text":"have","start":182.04001,"end":182.20001,"sentiment":"neutral","sentiment_score":0.06516039371490479}],"sentiment":"neutral","sentiment_score":0.06516039371490479,"channel":1,"num_words":1,"start":182.04001,"end":182.20001},{"sentences":[{"text":"see","start":182.155,"end":182.395,"sentiment":"neutral","sentiment_score":0.06475168466567993}],"sentiment":"neutral","sentiment_score":0.06475168466567993,"channel":0,"num_words":1,"start":182.155,"end":182.395},{"sentences":[{"text":"the four","start":182.20001,"end":182.6,"sentiment":"neutral","sentiment_score":0.0387134924530983}],"sentiment":"neutral","sentiment_score":0.0387134924530983,"channel":1,"num_words":2,"start":182.20001,"end":182.6},{"sentences":[{"text":"that","start":182.395,"end":182.635,"sentiment":"neutral","sentiment_score":0.02919916622340679}],"sentiment":"neutral","sentiment_score":0.02919916622340679,"channel":0,"num_words":1,"start":182.395,"end":182.635},{"sentences":[{"text":"ports,","start":182.6,"end":183.08,"sentiment":"neutral","sentiment_score":0.028987722471356392}],"sentiment":"neutral","sentiment_score":0.028987722471356392,"channel":1,"num_words":1,"start":182.6,"end":183.08},{"sentences":[{"text":"at the back","start":182.635,"end":183.455,"sentiment":"neutral","sentiment_score":0.03996774802605311}],"sentiment":"neutral","sentiment_score":0.03996774802605311,"channel":0,"num_words":3,"start":182.635,"end":183.455},{"sentences":[{"text":"WAN port.","start":183.08,"end":184.12001,"sentiment":"neutral","sentiment_score":0.04350900277495384},{"text":"We have the four WAN","start":184.12001,"end":185.24,"sentiment":"neutral","sentiment_score":0.04530349373817444}],"sentiment":"neutral","sentiment_score":0.044790782034397125,"channel":1,"num_words":7,"start":183.08,"end":185.24},{"sentences":[{"text":"of","start":184.895,"end":185.395,"sentiment":"neutral","sentiment_score":0.04044440388679504}],"sentiment":"neutral","sentiment_score":0.04044440388679504,"channel":0,"num_words":1,"start":184.895,"end":185.395},{"sentences":[{"text":"port on the router.","start":185.24,"end":186.54001,"sentiment":"neutral","sentiment_score":0.040602030232548714}],"sentiment":"neutral","sentiment_score":0.040602030232548714,"channel":1,"num_words":4,"start":185.24,"end":186.54001},{"sentences":[{"text":"your","start":186.83499,"end":187.33499,"sentiment":"neutral","sentiment_score":0.03143119439482689}],"sentiment":"neutral","sentiment_score":0.03143119439482689,"channel":0,"num_words":1,"start":186.83499,"end":187.33499},{"sentences":[{"text":"So I have used one of one of them.","start":187.0,"end":189.02,"sentiment":"neutral","sentiment_score":0.03380507561895582}],"sentiment":"neutral","sentiment_score":0.03380507561895582,"channel":1,"num_words":9,"start":187.0,"end":189.02},{"sentences":[{"text":"router.","start":188.775,"end":189.275,"sentiment":"neutral","sentiment_score":0.01804095320403576},{"text":"The one port.","start":190.715,"end":191.515,"sentiment":"neutral","sentiment_score":0.013735607576866945},{"text":"It's w a n port.","start":191.515,"end":193.375,"sentiment":"neutral","sentiment_score":0.005812282115221024}],"sentiment":"neutral","sentiment_score":0.009812131834526857,"channel":0,"num_words":9,"start":188.775,"end":193.375},{"sentences":[{"text":"WAN.","start":194.785,"end":195.285,"sentiment":"neutral","sentiment_score":0.00631259148940444},{"text":"It's written all these four ports of the WAN port.","start":196.38501,"end":199.845,"sentiment":"neutral","sentiment_score":-0.006975205836351961},{"text":"Four","start":201.345,"end":201.66501,"sentiment":"neutral","sentiment_score":-0.01662423461675644}],"sentiment":"neutral","sentiment_score":-0.0066719751242393,"channel":1,"num_words":12,"start":194.785,"end":201.66501},{"sentences":[{"text":"Sorry?","start":201.62999,"end":202.12999,"sentiment":"neutral","sentiment_score":-0.023050695657730103}],"sentiment":"neutral","sentiment_score":-0.023050695657730103,"channel":0,"num_words":1,"start":201.62999,"end":202.12999},{"sentences":[{"text":"ports we have.","start":201.66501,"end":202.645,"sentiment":"neutral","sentiment_score":-0.01896888203918934},{"text":"Four","start":203.345,"end":203.66501,"sentiment":"neutral","sentiment_score":-0.008638929575681686}],"sentiment":"neutral","sentiment_score":-0.016386393923312426,"channel":1,"num_words":4,"start":201.66501,"end":203.66501},{"sentences":[{"text":"Mhmm.","start":203.54999,"end":204.04999,"sentiment":"neutral","sentiment_score":0.0005860782694071531}],"sentiment":"neutral","sentiment_score":0.0005860782694071531,"channel":0,"num_words":1,"start":203.54999,"end":204.04999},{"sentences":[{"text":"port.","start":203.66501,"end":204.16501,"sentiment":"neutral","sentiment_score":0.0012897662818431854},{"text":"We have the four ports WAN, WAN LAN.","start":204.30501,"end":207.285,"sentiment":"neutral","sentiment_score":0.006573721650056541}],"sentiment":"neutral","sentiment_score":0.005986615498032834,"channel":1,"num_words":9,"start":203.66501,"end":207.285},{"sentences":[{"text":"Should be one, w a n, not l a n.","start":209.60501,"end":214.10501,"sentiment":"neutral","sentiment_score":-0.01042777644470334}],"sentiment":"neutral","sentiment_score":-0.01042777644470334,"channel":0,"num_words":10,"start":209.60501,"end":214.10501},{"sentences":[{"text":"No.","start":215.12001,"end":215.62001,"sentiment":"neutral","sentiment_score":-0.07598058134317398},{"text":"The router that you have sent us, it has the","start":217.20001,"end":220.32,"sentiment":"neutral","sentiment_score":-0.0646620161831379}],"sentiment":"neutral","sentiment_score":-0.06569097665223209,"channel":1,"num_words":11,"start":215.12001,"end":220.32},{"sentences":[{"text":"Mhmm.","start":220.16501,"end":220.66501,"sentiment":"neutral","sentiment_score":-0.03096467442810535}],"sentiment":"neutral","sentiment_score":-0.03096467442810535,"channel":0,"num_words":1,"start":220.16501,"end":220.66501},{"sentences":[{"text":"four ports, and it's written 1,000 m w a n, public l a n on all","start":220.32,"end":228.53499,"sentiment":"neutral","sentiment_score":-0.020671116188168526}],"sentiment":"neutral","sentiment_score":-0.020671116188168526,"channel":1,"num_words":16,"start":220.32,"end":228.53499},{"sentences":[{"text":"Yeah.","start":228.43,"end":228.83,"sentiment":"neutral","sentiment_score":0.014797767624258997}],"sentiment":"neutral","sentiment_score":0.014797767624258997,"channel":0,"num_words":1,"start":228.43,"end":228.83},{"sentences":[{"text":"these ports.","start":228.53499,"end":229.275,"sentiment":"neutral","sentiment_score":0.014691620133817196}],"sentiment":"neutral","sentiment_score":0.014691620133817196,"channel":1,"num_words":2,"start":228.53499,"end":229.275},{"sentences":[{"text":"Connect it to the one port, w a n port.","start":228.83,"end":233.81,"sentiment":"neutral","sentiment_score":0.020465728640556336}],"sentiment":"neutral","sentiment_score":0.020465728640556336,"channel":0,"num_words":10,"start":228.83,"end":233.81},{"sentences":[{"text":"Yeah.","start":235.18999,"end":235.43,"sentiment":"neutral","sentiment_score":0.0133497454226017},{"text":"I repeat.","start":235.43,"end":236.09,"sentiment":"neutral","sentiment_score":0.013395370915532112},{"text":"The four all these four ports are the w a n port.","start":236.46999,"end":240.48999,"sentiment":"neutral","sentiment_score":0.0007760769998033842}],"sentiment":"neutral","sentiment_score":0.003296894083420436,"channel":1,"num_words":15,"start":235.18999,"end":240.48999},{"sentences":[{"text":"Mhmm.","start":241.79501,"end":242.29501,"sentiment":"neutral","sentiment_score":0.005265238229185343},{"text":"Okay.","start":243.07501,"end":243.57501,"sentiment":"neutral","sentiment_score":0.01115204393863678},{"text":"I'll disconnect you to the first one.","start":244.115,"end":246.29501,"sentiment":"neutral","sentiment_score":-0.020748498317386423}],"sentiment":"neutral","sentiment_score":-0.014313578450431427,"channel":0,"num_words":9,"start":241.79501,"end":246.29501},{"sentences":[{"text":"Yeah.","start":247.03,"end":247.5,"sentiment":"neutral","sentiment_score":0.020963264629244804},{"text":"I have corrected","start":247.5,"end":248.40999,"sentiment":"neutral","sentiment_score":0.014706622809171677}],"sentiment":"neutral","sentiment_score":0.01627078326418996,"channel":1,"num_words":4,"start":247.03,"end":248.40999},{"sentences":[{"text":"Mhmm.","start":249.63501,"end":250.13501,"sentiment":"neutral","sentiment_score":0.005965396761894226}],"sentiment":"neutral","sentiment_score":0.005965396761894226,"channel":0,"num_words":1,"start":249.63501,"end":250.13501},{"sentences":[{"text":"I","start":250.845,"end":251.085,"sentiment":"neutral","sentiment_score":0.002639409154653549}],"sentiment":"neutral","sentiment_score":0.002639409154653549,"channel":1,"num_words":1,"start":250.845,"end":251.085},{"sentences":[{"text":"So","start":251.07501,"end":251.395,"sentiment":"neutral","sentiment_score":0.011239144951105118}],"sentiment":"neutral","sentiment_score":0.011239144951105118,"channel":0,"num_words":1,"start":251.07501,"end":251.395},{"sentences":[{"text":"have corrected","start":251.085,"end":251.725,"sentiment":"neutral","sentiment_score":0.004678761586546898}],"sentiment":"neutral","sentiment_score":0.004678761586546898,"channel":1,"num_words":2,"start":251.085,"end":251.725},{"sentences":[{"text":"there is","start":251.395,"end":251.875,"sentiment":"neutral","sentiment_score":0.003644287586212158}],"sentiment":"neutral","sentiment_score":0.003644287586212158,"channel":0,"num_words":2,"start":251.395,"end":251.875},{"sentences":[{"text":"this one.","start":251.725,"end":252.38501,"sentiment":"neutral","sentiment_score":0.0011759083718061447}],"sentiment":"neutral","sentiment_score":0.0011759083718061447,"channel":1,"num_words":2,"start":251.725,"end":252.38501},{"sentences":[{"text":"yeah.","start":252.755,"end":253.255,"sentiment":"neutral","sentiment_score":0.016463693231344223}],"sentiment":"neutral","sentiment_score":0.016463693231344223,"channel":0,"num_words":1,"start":252.755,"end":253.255},{"sentences":[{"text":"And also","start":253.16501,"end":253.985,"sentiment":"neutral","sentiment_score":0.006640378385782242}],"sentiment":"neutral","sentiment_score":0.006640378385782242,"channel":1,"num_words":2,"start":253.16501,"end":253.985},{"sentences":[{"text":"And the","start":253.57,"end":254.13,"sentiment":"neutral","sentiment_score":-0.0002442300319671631}],"sentiment":"neutral","sentiment_score":-0.0002442300319671631,"channel":0,"num_words":2,"start":253.57,"end":254.13},{"sentences":[{"text":"that's","start":254.045,"end":254.545,"sentiment":"neutral","sentiment_score":-0.002312103984877467}],"sentiment":"neutral","sentiment_score":-0.002312103984877467,"channel":1,"num_words":1,"start":254.045,"end":254.545},{"sentences":[{"text":"other end","start":254.13,"end":255.03,"sentiment":"neutral","sentiment_score":-0.003193804994225502}],"sentiment":"neutral","sentiment_score":-0.003193804994225502,"channel":0,"num_words":2,"start":254.13,"end":255.03},{"sentences":[{"text":"connected.","start":254.605,"end":255.105,"sentiment":"neutral","sentiment_score":-0.00591142475605011}],"sentiment":"neutral","sentiment_score":-0.00591142475605011,"channel":1,"num_words":1,"start":254.605,"end":255.105},{"sentences":[{"text":"is at the NTD box.","start":255.17,"end":256.87,"sentiment":"neutral","sentiment_score":0.003547719120979309}],"sentiment":"neutral","sentiment_score":0.003547719120979309,"channel":0,"num_words":5,"start":255.17,"end":256.87},{"sentences":[{"text":"Yeah.","start":258.125,"end":258.525,"sentiment":"neutral","sentiment_score":0.01476992666721344},{"text":"The other end is at the entity box as well.","start":258.525,"end":261.505,"sentiment":"neutral","sentiment_score":0.007345592230558395},{"text":"It's","start":262.035,"end":262.285,"sentiment":"neutral","sentiment_score":0.005700825713574886}],"sentiment":"neutral","sentiment_score":0.007827222890531024,"channel":1,"num_words":12,"start":258.125,"end":262.285},{"sentences":[{"text":"Mhmm.","start":262.21,"end":262.71,"sentiment":"neutral","sentiment_score":-0.0014841952361166475}],"sentiment":"neutral","sentiment_score":-0.0014841952361166475,"channel":0,"num_words":1,"start":262.21,"end":262.71},{"sentences":[{"text":"connected now.","start":262.285,"end":263.31,"sentiment":"neutral","sentiment_score":0.0011272765696048737}],"sentiment":"neutral","sentiment_score":0.0011272765696048737,"channel":1,"num_words":2,"start":262.285,"end":263.31},{"sentences":[{"text":"Okay.","start":264.61002,"end":265.11002,"sentiment":"neutral","sentiment_score":-0.03295596316456795}],"sentiment":"neutral","sentiment_score":-0.03295596316456795,"channel":0,"num_words":1,"start":264.61002,"end":265.11002},{"sentences":[{"text":"The connection is showing on my cell phone that I have the connections, but it shows it's not connected to Internet.","start":265.23,"end":273.81,"sentiment":"neutral","sentiment_score":-0.18557010413635344}],"sentiment":"neutral","sentiment_score":-0.18557010413635344,"channel":1,"num_words":21,"start":265.23,"end":273.81},{"sentences":[{"text":"Mhmm.","start":274.98502,"end":275.48502,"sentiment":"neutral","sentiment_score":-0.026868976652622223}],"sentiment":"neutral","sentiment_score":-0.026868976652622223,"channel":0,"num_words":1,"start":274.98502,"end":275.48502},{"sentences":[{"text":"I can found it on the Wi Fi connection.","start":275.15,"end":278.13,"sentiment":"neutral","sentiment_score":0.009389073691434331},{"text":"Airtel 2.4 g.","start":279.025,"end":281.045,"sentiment":"neutral","sentiment_score":-0.0000614689973493417}],"sentiment":"neutral","sentiment_score":0.007026438019238412,"channel":1,"num_words":12,"start":275.15,"end":281.045},{"sentences":[{"text":"Yeah.","start":282.16,"end":282.64,"sentiment":"neutral","sentiment_score":-0.056426871567964554},{"text":"But there's no connection yet.","start":282.64,"end":284.42,"sentiment":"negative","sentiment_score":-0.37788287699222567}],"sentiment":"neutral","sentiment_score":-0.32430687608818215,"channel":0,"num_words":6,"start":282.16,"end":284.42},{"sentences":[{"text":"Yeah.","start":284.625,"end":285.125,"sentiment":"neutral","sentiment_score":-0.1575193852186203},{"text":"Yeah.","start":285.265,"end":285.665,"sentiment":"neutral","sentiment_score":-0.09147751331329346},{"text":"So","start":285.665,"end":285.905,"sentiment":"neutral","sentiment_score":-0.055505793541669846}],"sentiment":"neutral","sentiment_score":-0.1015008973578612,"channel":1,"num_words":3,"start":284.625,"end":285.905},{"sentences":[{"text":"Yeah.","start":285.76,"end":286.16,"sentiment":"neutral","sentiment_score":-0.02340714819729328}],"sentiment":"neutral","sentiment_score":-0.02340714819729328,"channel":0,"num_words":1,"start":285.76,"end":286.16},{"sentences":[{"text":"how to","start":285.905,"end":286.225,"sentiment":"neutral","sentiment_score":-0.008892355486750603}],"sentiment":"neutral","sentiment_score":-0.008892355486750603,"channel":1,"num_words":2,"start":285.905,"end":286.225},{"sentences":[{"text":"That","start":286.16,"end":286.4,"sentiment":"neutral","sentiment_score":-0.02169980481266975}],"sentiment":"neutral","sentiment_score":-0.02169980481266975,"channel":0,"num_words":1,"start":286.16,"end":286.4},{"sentences":[{"text":"get","start":286.225,"end":286.465,"sentiment":"neutral","sentiment_score":-0.014291209168732166}],"sentiment":"neutral","sentiment_score":-0.014291209168732166,"channel":1,"num_words":1,"start":286.225,"end":286.465},{"sentences":[{"text":"means","start":286.4,"end":286.9,"sentiment":"neutral","sentiment_score":-0.021368471905589104}],"sentiment":"neutral","sentiment_score":-0.021368471905589104,"channel":0,"num_words":1,"start":286.4,"end":286.9},{"sentences":[{"text":"connection?","start":286.465,"end":286.965,"sentiment":"neutral","sentiment_score":-0.03542536869645119}],"sentiment":"neutral","sentiment_score":-0.03542536869645119,"channel":1,"num_words":1,"start":286.465,"end":286.965},{"sentences":[{"text":"the router is turned on but not yet establishing the service.","start":286.96,"end":292.42,"sentiment":"neutral","sentiment_score":-0.0877583074298772}],"sentiment":"neutral","sentiment_score":-0.0877583074298772,"channel":0,"num_words":11,"start":286.96,"end":292.42},{"sentences":[{"text":"Yeah.","start":293.265,"end":293.505,"sentiment":"neutral","sentiment_score":-0.02020526677370071},{"text":"Exactly.","start":293.505,"end":294.005,"sentiment":"neutral","sentiment_score":-0.01823047176003456}],"sentiment":"neutral","sentiment_score":-0.019217869266867638,"channel":1,"num_words":2,"start":293.265,"end":294.005},{"sentences":[{"text":"Mhmm.","start":294.11502,"end":294.61502,"sentiment":"neutral","sentiment_score":-0.06876726448535919}],"sentiment":"neutral","sentiment_score":-0.06876726448535919,"channel":0,"num_words":1,"start":294.11502,"end":294.61502},{"sentences":[{"text":"I have another device on myself that's written on it.","start":298.28,"end":302.75998,"sentiment":"neutral","sentiment_score":-0.192262514680624},{"text":"It's an IQ net.","start":302.75998,"end":303.87997,"sentiment":"neutral","sentiment_score":-0.1582370512187481},{"text":"So I believe that will be not for the Internet.","start":303.87997,"end":307.34,"sentiment":"negative","sentiment_score":-0.3425797238945961},{"text":"That's also the smart device.","start":309.055,"end":310.595,"sentiment":"neutral","sentiment_score":-0.16954438090324403}],"sentiment":"neutral","sentiment_score":-0.23548594810839357,"channel":1,"num_words":29,"start":298.28,"end":310.595},{"sentences":[{"text":"Sorry?","start":311.97,"end":312.47,"sentiment":"neutral","sentiment_score":-0.1569576859474182}],"sentiment":"neutral","sentiment_score":-0.1569576859474182,"channel":0,"num_words":1,"start":311.97,"end":312.47},{"sentences":[{"text":"I have another device that is showing on my","start":313.775,"end":316.515,"sentiment":"neutral","sentiment_score":-0.2492405739095476}],"sentiment":"neutral","sentiment_score":-0.2492405739095476,"channel":1,"num_words":9,"start":313.775,"end":316.515},{"sentences":[{"text":"Mhmm.","start":317.235,"end":317.735,"sentiment":"neutral","sentiment_score":-0.1533251702785492}],"sentiment":"neutral","sentiment_score":-0.1533251702785492,"channel":0,"num_words":1,"start":317.235,"end":317.735},{"sentences":[{"text":"myself that has written the IQNet.","start":318.815,"end":320.915,"sentiment":"neutral","sentiment_score":-0.18783929198980331},{"text":"So I believe that is not for the device that I have to connect for, sir.","start":321.535,"end":326.73,"sentiment":"negative","sentiment_score":-0.39153118431568146},{"text":"Oh,","start":327.99,"end":328.15,"sentiment":"neutral","sentiment_score":-0.049476996064186096}],"sentiment":"neutral","sentiment_score":-0.32352224769799603,"channel":1,"num_words":23,"start":318.815,"end":328.15},{"sentences":[{"text":"Okay,","start":328.03497,"end":328.35498,"sentiment":"neutral","sentiment_score":-0.054749198257923126}],"sentiment":"neutral","sentiment_score":-0.054749198257923126,"channel":0,"num_words":1,"start":328.03497,"end":328.35498},{"sentences":[{"text":"multiple","start":328.15,"end":328.63,"sentiment":"neutral","sentiment_score":-0.05387242138385773}],"sentiment":"neutral","sentiment_score":-0.05387242138385773,"channel":1,"num_words":1,"start":328.15,"end":328.63},{"sentences":[{"text":"sir.","start":328.35498,"end":328.675,"sentiment":"neutral","sentiment_score":-0.04410616680979729}],"sentiment":"neutral","sentiment_score":-0.04410616680979729,"channel":0,"num_words":1,"start":328.35498,"end":328.675},{"sentences":[{"text":"devices.","start":328.63,"end":329.13,"sentiment":"neutral","sentiment_score":-0.03581642359495163}],"sentiment":"neutral","sentiment_score":-0.03581642359495163,"channel":1,"num_words":1,"start":328.63,"end":329.13},{"sentences":[{"text":"You have another","start":328.675,"end":329.63498,"sentiment":"neutral","sentiment_score":-0.01852954551577568}],"sentiment":"neutral","sentiment_score":-0.01852954551577568,"channel":0,"num_words":3,"start":328.675,"end":329.63498},{"sentences":[{"text":"Yeah.","start":329.19,"end":329.69,"sentiment":"neutral","sentiment_score":-0.017336055636405945}],"sentiment":"neutral","sentiment_score":-0.017336055636405945,"channel":1,"num_words":1,"start":329.19,"end":329.69},{"sentences":[{"text":"router?","start":329.63498,"end":330.13498,"sentiment":"neutral","sentiment_score":-0.025116195902228355}],"sentiment":"neutral","sentiment_score":-0.025116195902228355,"channel":0,"num_words":1,"start":329.63498,"end":330.13498},{"sentences":[{"text":"In my cell because I'm new to this apartment, so there was all already a device connected.","start":332.15,"end":338.115,"sentiment":"neutral","sentiment_score":-0.07255236278561984},{"text":"So I believe this device is for the other systems that has been connected for been done flat.","start":338.115,"end":344.775,"sentiment":"neutral","sentiment_score":-0.007004474807116721},{"text":"I believe that's a I can use for that one.","start":345.155,"end":348.53497,"sentiment":"neutral","sentiment_score":0.10988954938948155},{"text":"I have connected that you have already told me the black device.","start":348.73,"end":352.03,"sentiment":"neutral","sentiment_score":0.013457488268613815},{"text":"I have connected the system with the data.","start":352.73,"end":355.07,"sentiment":"neutral","sentiment_score":0.014714207965880632}],"sentiment":"neutral","sentiment_score":0.00028658927633212164,"channel":1,"num_words":65,"start":332.15,"end":355.07},{"sentences":[{"text":"Okay.","start":358.81497,"end":359.28,"sentiment":"neutral","sentiment_score":0.0265213456004858}],"sentiment":"neutral","sentiment_score":0.0265213456004858,"channel":0,"num_words":1,"start":358.81497,"end":359.28},{"sentences":[{"text":"Yeah.","start":358.89,"end":359.21002,"sentiment":"neutral","sentiment_score":0.016953974962234497},{"text":"To how to get connection?","start":359.21002,"end":360.43,"sentiment":"neutral","sentiment_score":0.005197873711585999}],"sentiment":"neutral","sentiment_score":0.007157223920027415,"channel":1,"num_words":6,"start":358.89,"end":360.43},{"sentences":[{"text":"May I know,","start":360.32,"end":360.96,"sentiment":"neutral","sentiment_score":-0.012962126483519873}],"sentiment":"neutral","sentiment_score":-0.012962126483519873,"channel":0,"num_words":3,"start":360.32,"end":360.96},{"sentences":[{"text":"No.","start":360.65,"end":361.15,"sentiment":"neutral","sentiment_score":-0.08719289302825928}],"sentiment":"neutral","sentiment_score":-0.08719289302825928,"channel":1,"num_words":1,"start":360.65,"end":361.15},{"sentences":[{"text":"yeah, may I know again where did you connect the cable at the back of your the router?","start":360.96,"end":367.46,"sentiment":"neutral","sentiment_score":-0.057406431891851954}],"sentiment":"neutral","sentiment_score":-0.057406431891851954,"channel":0,"num_words":18,"start":360.96,"end":367.46},{"sentences":[{"text":"Yes, sir.","start":368.715,"end":369.195,"sentiment":"neutral","sentiment_score":-0.002258709631860256},{"text":"Hold on a second.","start":369.195,"end":370.015,"sentiment":"neutral","sentiment_score":-0.025467155035585165},{"text":"Can you just check I have been connected or not?","start":371.515,"end":373.77,"sentiment":"neutral","sentiment_score":-0.041959314793348315},{"text":"Because it's showing now.","start":373.93,"end":375.62997,"sentiment":"neutral","sentiment_score":-0.06652916502207518}],"sentiment":"neutral","sentiment_score":-0.03960479237139225,"channel":1,"num_words":20,"start":368.715,"end":375.62997},{"sentences":[{"text":"Yeah.","start":375.275,"end":375.675,"sentiment":"neutral","sentiment_score":-0.04048268124461174},{"text":"Other end,","start":375.675,"end":376.575,"sentiment":"neutral","sentiment_score":-0.06162602826952934}],"sentiment":"neutral","sentiment_score":-0.054578245927890144,"channel":0,"num_words":3,"start":375.275,"end":376.575},{"sentences":[{"text":"Unchecking.","start":376.33,"end":376.83,"sentiment":"neutral","sentiment_score":-0.11172004789113998}],"sentiment":"neutral","sentiment_score":-0.11172004789113998,"channel":1,"num_words":1,"start":376.33,"end":376.83},{"sentences":[{"text":"it's still not connected.","start":376.635,"end":378.015,"sentiment":"neutral","sentiment_score":-0.19617655500769615},{"text":"So that might be the the cable is not plugged in correctly on where it's supposed to be.","start":378.155,"end":385.295,"sentiment":"neutral","sentiment_score":-0.2329074682460891}],"sentiment":"neutral","sentiment_score":-0.2262291203845631,"channel":0,"num_words":22,"start":376.635,"end":385.295},{"sentences":[{"text":"Can you see if my connection has been established or not?","start":386.40997,"end":388.99,"sentiment":"neutral","sentiment_score":-0.09340192783962596}],"sentiment":"neutral","sentiment_score":-0.09340192783962596,"channel":1,"num_words":11,"start":386.40997,"end":388.99},{"sentences":[{"text":"Yeah.","start":389.82,"end":390.06,"sentiment":"neutral","sentiment_score":-0.013239048421382904},{"text":"Your connection is turned on.","start":390.06,"end":391.42,"sentiment":"neutral","sentiment_score":-0.007458094134926796},{"text":"You just we just need to connect the router to it properly for you to access","start":391.42,"end":400.14,"sentiment":"neutral","sentiment_score":-0.0005699000321328642}],"sentiment":"neutral","sentiment_score":-0.002711269073188305,"channel":0,"num_words":22,"start":389.82,"end":400.14},{"sentences":[{"text":"Let me","start":399.765,"end":400.165,"sentiment":"neutral","sentiment_score":-0.004609491676092148}],"sentiment":"neutral","sentiment_score":-0.004609491676092148,"channel":1,"num_words":2,"start":399.765,"end":400.165},{"sentences":[{"text":"the","start":400.14,"end":400.38,"sentiment":"neutral","sentiment_score":-0.005986589938402176}],"sentiment":"neutral","sentiment_score":-0.005986589938402176,"channel":0,"num_words":1,"start":400.14,"end":400.38},{"sentences":[{"text":"check","start":400.165,"end":400.565,"sentiment":"neutral","sentiment_score":-0.00401977077126503}],"sentiment":"neutral","sentiment_score":-0.00401977077126503,"channel":1,"num_words":1,"start":400.165,"end":400.565},{"sentences":[{"text":"connection.","start":400.38,"end":400.88,"sentiment":"neutral","sentiment_score":-0.02018644846975803}],"sentiment":"neutral","sentiment_score":-0.02018644846975803,"channel":0,"num_words":1,"start":400.38,"end":400.88},{"sentences":[{"text":"it.","start":400.565,"end":401.065,"sentiment":"neutral","sentiment_score":-0.010639007203280926}],"sentiment":"neutral","sentiment_score":-0.010639007203280926,"channel":1,"num_words":1,"start":400.565,"end":401.065},{"sentences":[{"text":"May I know again what on what port at the router is the cable connected?","start":401.685,"end":407.14502,"sentiment":"neutral","sentiment_score":-0.027068917453289033}],"sentiment":"neutral","sentiment_score":-0.027068917453289033,"channel":0,"num_words":15,"start":401.685,"end":407.14502},{"sentences":[{"text":"The router that you have sent us, okay,","start":409.52002,"end":411.62003,"sentiment":"neutral","sentiment_score":-0.033999047707766294}],"sentiment":"neutral","sentiment_score":-0.033999047707766294,"channel":1,"num_words":8,"start":409.52002,"end":411.62003},{"sentences":[{"text":"Yeah.","start":411.685,"end":412.165,"sentiment":"neutral","sentiment_score":-0.00751350075006485},{"text":"That one.","start":412.165,"end":412.98502,"sentiment":"neutral","sentiment_score":-0.02684333361685276}],"sentiment":"neutral","sentiment_score":-0.020400055994590122,"channel":0,"num_words":3,"start":411.685,"end":412.98502},{"sentences":[{"text":"as I told you, yeah, as I told you, it has a four ports backside of the router","start":412.64,"end":417.7,"sentiment":"neutral","sentiment_score":-0.03416782452000512}],"sentiment":"neutral","sentiment_score":-0.03416782452000512,"channel":1,"num_words":18,"start":412.64,"end":417.7},{"sentences":[{"text":"Mhmm.","start":418.47,"end":418.97,"sentiment":"neutral","sentiment_score":-0.040198296308517456}],"sentiment":"neutral","sentiment_score":-0.040198296308517456,"channel":0,"num_words":1,"start":418.47,"end":418.97},{"sentences":[{"text":"and all are of black color and on the at the bottom of all four ports, it's written 1,000 MVANObliqueLAN.","start":418.685,"end":431.745,"sentiment":"neutral","sentiment_score":-0.05030930675566196}],"sentiment":"neutral","sentiment_score":-0.05030930675566196,"channel":1,"num_words":20,"start":418.685,"end":431.745},{"sentences":[{"text":"Can you see w AN?","start":434.48502,"end":436.505,"sentiment":"neutral","sentiment_score":-0.019957659021019935}],"sentiment":"neutral","sentiment_score":-0.019957659021019935,"channel":0,"num_words":5,"start":434.48502,"end":436.505},{"sentences":[{"text":"Yeah.","start":437.25998,"end":437.58,"sentiment":"neutral","sentiment_score":-0.009473399259150028},{"text":"It's WAN slash LAN.","start":437.58,"end":440.47998,"sentiment":"neutral","sentiment_score":-0.014435650780797005}],"sentiment":"neutral","sentiment_score":-0.013443200476467609,"channel":1,"num_words":5,"start":437.25998,"end":440.47998},{"sentences":[{"text":"And is it connected at the w a n?","start":442.73,"end":446.03,"sentiment":"neutral","sentiment_score":-0.010285938055151038}],"sentiment":"neutral","sentiment_score":-0.010285938055151038,"channel":0,"num_words":9,"start":442.73,"end":446.03},{"sentences":[{"text":"Yes.","start":447.99503,"end":448.23502,"sentiment":"neutral","sentiment_score":0.0021694954484701157},{"text":"I'm picking again.","start":448.23502,"end":449.375,"sentiment":"neutral","sentiment_score":0.013020402130981287},{"text":"It's written at the all four ports w AN dash LAN.","start":449.515,"end":456.255,"sentiment":"neutral","sentiment_score":0.014593833295459097},{"text":"It's for all these four ports.","start":459.12997,"end":461.15,"sentiment":"neutral","sentiment_score":0.012885828968137503},{"text":"There's not a specific separate WAN, but all four these are showing here that these are all four are the WAN.","start":462.16998,"end":470.19,"sentiment":"neutral","sentiment_score":0.004597532174860437}],"sentiment":"neutral","sentiment_score":0.008943476608865672,"channel":1,"num_words":42,"start":447.99503,"end":470.19},{"sentences":[{"text":"Okay.","start":471.97998,"end":472.38,"sentiment":"neutral","sentiment_score":0.01693585328757763},{"text":"So the w A n is also the l A n?","start":472.38,"end":476.63998,"sentiment":"neutral","sentiment_score":0.010397126559506763}],"sentiment":"neutral","sentiment_score":0.010942020453512669,"channel":0,"num_words":12,"start":471.97998,"end":476.63998},{"sentences":[{"text":"Yeah.","start":477.295,"end":477.695,"sentiment":"neutral","sentiment_score":0.015774719417095184},{"text":"It's written if you can say, I can share","start":477.695,"end":480.815,"sentiment":"neutral","sentiment_score":0.016094952304330137}],"sentiment":"neutral","sentiment_score":0.01606292901560664,"channel":1,"num_words":10,"start":477.295,"end":480.815},{"sentences":[{"text":"Mhmm.","start":480.70502,"end":481.20502,"sentiment":"neutral","sentiment_score":0.014269081875681875}],"sentiment":"neutral","sentiment_score":0.014269081875681875,"channel":0,"num_words":1,"start":480.70502,"end":481.20502},{"sentences":[{"text":"the picture of this routing.","start":480.815,"end":483.39502,"sentiment":"neutral","sentiment_score":0.01910047009587288}],"sentiment":"neutral","sentiment_score":0.01910047009587288,"channel":1,"num_words":5,"start":480.815,"end":483.39502},{"sentences":[{"text":"Because it should be connected to the WAN only, not LAN as well.","start":483.745,"end":491.685,"sentiment":"neutral","sentiment_score":0.01841139069829996},{"text":"Is it okay, yeah, if I request a picture via","start":492.065,"end":495.41998,"sentiment":"neutral","sentiment_score":0.0522024130448699}],"sentiment":"neutral","sentiment_score":0.033103139544634716,"channel":0,"num_words":23,"start":483.745,"end":495.41998},{"sentences":[{"text":"Yeah.","start":495.06,"end":495.30002,"sentiment":"neutral","sentiment_score":0.03256244212388992},{"text":"How can I","start":495.30002,"end":495.78,"sentiment":"neutral","sentiment_score":0.023879701892534893}],"sentiment":"neutral","sentiment_score":0.02605038695037365,"channel":1,"num_words":4,"start":495.06,"end":495.78},{"sentences":[{"text":"email?","start":495.63998,"end":496.13998,"sentiment":"neutral","sentiment_score":0.022264253348112103}],"sentiment":"neutral","sentiment_score":0.022264253348112103,"channel":0,"num_words":1,"start":495.63998,"end":496.13998},{"sentences":[{"text":"send you via email?","start":495.78,"end":496.74002,"sentiment":"neutral","sentiment_score":0.016839498886838555},{"text":"Yeah.","start":496.74002,"end":496.98,"sentiment":"neutral","sentiment_score":0.03088250197470188},{"text":"Sure.","start":496.98,"end":497.30002,"sentiment":"neutral","sentiment_score":0.03859123215079307},{"text":"Where your email","start":497.30002,"end":498.18002,"sentiment":"neutral","sentiment_score":0.021166119103630383}],"sentiment":"neutral","sentiment_score":0.022258898553748924,"channel":1,"num_words":9,"start":495.78,"end":498.18002},{"sentences":[{"text":"Yeah.","start":497.87997,"end":498.37997,"sentiment":"neutral","sentiment_score":0.027025245130062103}],"sentiment":"neutral","sentiment_score":0.027025245130062103,"channel":0,"num_words":1,"start":497.87997,"end":498.37997},{"sentences":[{"text":"is?","start":498.18002,"end":498.68002,"sentiment":"neutral","sentiment_score":0.02385600097477436},{"text":"Can you just send me an","start":498.98,"end":500.1,"sentiment":"neutral","sentiment_score":0.046599715327223144}],"sentiment":"neutral","sentiment_score":0.04335061327687332,"channel":1,"num_words":7,"start":498.18002,"end":500.1},{"sentences":[{"text":"I'm","start":500.03998,"end":500.36,"sentiment":"neutral","sentiment_score":0.0394173339009285}],"sentiment":"neutral","sentiment_score":0.0394173339009285,"channel":0,"num_words":1,"start":500.03998,"end":500.36},{"sentences":[{"text":"email?","start":500.1,"end":500.6,"sentiment":"neutral","sentiment_score":0.039834070950746536}],"sentiment":"neutral","sentiment_score":0.039834070950746536,"channel":1,"num_words":1,"start":500.1,"end":500.6},{"sentences":[{"text":"going to send you an email shortly, then just reply to that email with the picture.","start":500.36,"end":505.34,"sentiment":"neutral","sentiment_score":0.06723855482414365},{"text":"Is that okay?","start":505.63998,"end":506.53998,"sentiment":"neutral","sentiment_score":0.07024612526098888},{"text":"Yeah.","start":512.085,"end":512.585,"sentiment":"neutral","sentiment_score":0.025230811908841133},{"text":"Hang on.","start":514.085,"end":514.565,"sentiment":"neutral","sentiment_score":0.01887369714677334},{"text":"Let me just check.","start":514.565,"end":515.865,"sentiment":"neutral","sentiment_score":0.02659420808777213}],"sentiment":"neutral","sentiment_score":0.05599654967395159,"channel":0,"num_words":26,"start":500.36,"end":515.865},{"sentences":[{"text":"Let me try to send you email an email now.","start":517.84503,"end":520.745,"sentiment":"neutral","sentiment_score":0.0254537807777524}],"sentiment":"neutral","sentiment_score":0.0254537807777524,"channel":0,"num_words":10,"start":517.84503,"end":520.745},{"sentences":[{"text":"Yeah.","start":520.25,"end":520.57,"sentiment":"neutral","sentiment_score":0.045687414705753326},{"text":"Sure.","start":520.57,"end":521.07,"sentiment":"neutral","sentiment_score":0.05821330845355987},{"text":"Yeah.","start":521.13,"end":521.53,"sentiment":"neutral","sentiment_score":0.05467388033866882},{"text":"Sure.","start":521.53,"end":522.03,"sentiment":"neutral","sentiment_score":0.07693028450012207},{"text":"I believe the connection has been established.","start":549.77997,"end":551.56,"sentiment":"neutral","sentiment_score":0.06994972005486488}],"sentiment":"neutral","sentiment_score":0.06592299348928711,"channel":1,"num_words":11,"start":520.25,"end":551.56},{"sentences":[{"text":"Yeah.","start":553.87,"end":554.37,"sentiment":"neutral","sentiment_score":0.02587500587105751}],"sentiment":"neutral","sentiment_score":0.02587500587105751,"channel":0,"num_words":1,"start":553.87,"end":554.37},{"sentences":[{"text":"Hello?","start":554.58,"end":555.08,"sentiment":"neutral","sentiment_score":0.01111958548426628},{"text":"Can you hear me?","start":555.14,"end":556.2,"sentiment":"neutral","sentiment_score":0.0031947270035743713}],"sentiment":"neutral","sentiment_score":0.004779698699712754,"channel":1,"num_words":5,"start":554.58,"end":556.2},{"sentences":[{"text":"Yeah.","start":556.19,"end":556.67,"sentiment":"neutral","sentiment_score":0.015526268631219864},{"text":"Yes.","start":556.67,"end":556.99,"sentiment":"neutral","sentiment_score":0.03125106170773506},{"text":"I can hear you.","start":556.99,"end":558.05,"sentiment":"neutral","sentiment_score":0.026522154454141855}],"sentiment":"neutral","sentiment_score":0.02547765802592039,"channel":0,"num_words":6,"start":556.19,"end":558.05},{"sentences":[{"text":"Yeah.","start":558.535,"end":558.77496,"sentiment":"neutral","sentiment_score":0.02364078164100647},{"text":"I believe the connection has been established.","start":558.77496,"end":560.635,"sentiment":"neutral","sentiment_score":0.004111318582934993}],"sentiment":"neutral","sentiment_score":0.006552501465193927,"channel":1,"num_words":8,"start":558.535,"end":560.635},{"sentences":[{"text":"Sorry?","start":562.43,"end":562.93,"sentiment":"neutral","sentiment_score":-0.03702256083488464}],"sentiment":"neutral","sentiment_score":-0.03702256083488464,"channel":0,"num_words":1,"start":562.43,"end":562.93},{"sentences":[{"text":"I believe the connection has been established.","start":562.615,"end":565.995,"sentiment":"neutral","sentiment_score":-0.0648545032101018},{"text":"So because no.","start":566.455,"end":567.575,"sentiment":"neutral","sentiment_score":-0.10572083046038945},{"text":"No.","start":567.575,"end":567.65497,"sentiment":"neutral","sentiment_score":-0.1584177017211914},{"text":"No.","start":567.65497,"end":567.89496,"sentiment":"neutral","sentiment_score":-0.19134631752967832},{"text":"That's not that.","start":567.89496,"end":568.77496,"sentiment":"neutral","sentiment_score":-0.1644061654806137}],"sentiment":"neutral","sentiment_score":-0.10760843530297279,"channel":1,"num_words":15,"start":562.615,"end":568.77496},{"sentences":[{"text":"Again, so no connected no Internet connection.","start":568.77496,"end":571.195,"sentiment":"neutral","sentiment_score":-0.16624526466642106},{"text":"Yeah.","start":571.255,"end":571.65497,"sentiment":"neutral","sentiment_score":-0.030999375507235527}],"sentiment":"neutral","sentiment_score":-0.14933952852152288,"channel":1,"num_words":8,"start":568.77496,"end":571.65497},{"sentences":[{"text":"Yeah.","start":571.46497,"end":571.785,"sentiment":"neutral","sentiment_score":-0.016278259456157684}],"sentiment":"neutral","sentiment_score":-0.016278259456157684,"channel":0,"num_words":1,"start":571.46497,"end":571.785},{"sentences":[{"text":"Yes.","start":571.65497,"end":571.89496,"sentiment":"neutral","sentiment_score":0.00277017243206501}],"sentiment":"neutral","sentiment_score":0.00277017243206501,"channel":1,"num_words":1,"start":571.65497,"end":571.89496},{"sentences":[{"text":"Because","start":571.785,"end":572.185,"sentiment":"neutral","sentiment_score":-0.023586733266711235}],"sentiment":"neutral","sentiment_score":-0.023586733266711235,"channel":0,"num_words":1,"start":571.785,"end":572.185},{"sentences":[{"text":"Again, it's","start":571.89496,"end":572.295,"sentiment":"neutral","sentiment_score":-0.024945075623691082}],"sentiment":"neutral","sentiment_score":-0.024945075623691082,"channel":1,"num_words":2,"start":571.89496,"end":572.295},{"sentences":[{"text":"on our","start":572.185,"end":572.58496,"sentiment":"neutral","sentiment_score":-0.03808320872485638}],"sentiment":"neutral","sentiment_score":-0.03808320872485638,"channel":0,"num_words":2,"start":572.185,"end":572.58496},{"sentences":[{"text":"yeah.","start":572.545,"end":572.85,"sentiment":"neutral","sentiment_score":-0.03039583191275597}],"sentiment":"neutral","sentiment_score":-0.03039583191275597,"channel":1,"num_words":1,"start":572.545,"end":572.85},{"sentences":[{"text":"end, it's still offline as well.","start":572.58496,"end":575.08496,"sentiment":"neutral","sentiment_score":-0.04074569543202718}],"sentiment":"neutral","sentiment_score":-0.04074569543202718,"channel":0,"num_words":6,"start":572.58496,"end":575.08496},{"sentences":[{"text":"It's yeah.","start":575.32996,"end":575.81,"sentiment":"neutral","sentiment_score":0.02193919289857149},{"text":"Yeah.","start":575.81,"end":575.97,"sentiment":"neutral","sentiment_score":0.10111814737319946},{"text":"Yeah.","start":575.97,"end":576.20996,"sentiment":"neutral","sentiment_score":0.21200796961784363},{"text":"Again, it's very good.","start":576.20996,"end":577.50995,"sentiment":"positive","sentiment_score":0.47222064435482025},{"text":"Oh, can I send me email?","start":578.61,"end":580.55,"sentiment":"neutral","sentiment_score":0.04304583494861921}],"sentiment":"neutral","sentiment_score":0.17886872070708446,"channel":1,"num_words":14,"start":575.32996,"end":580.55},{"sentences":[{"text":"Mhmm.","start":585.17,"end":585.41003,"sentiment":"neutral","sentiment_score":0.021738525480031967},{"text":"There you go.","start":585.41003,"end":586.31,"sentiment":"neutral","sentiment_score":0.02684939404328664},{"text":"I send you an email.","start":586.37,"end":587.83,"sentiment":"neutral","sentiment_score":0.028866089507937433}],"sentiment":"neutral","sentiment_score":0.027401906127731007,"channel":0,"num_words":9,"start":585.17,"end":587.83},{"sentences":[{"text":"Yeah.","start":598.815,"end":599.055,"sentiment":"neutral","sentiment_score":0.039482008665800095},{"text":"I have requested.","start":599.055,"end":599.795,"sentiment":"neutral","sentiment_score":0.04568401724100113},{"text":"I'll see your email.","start":600.735,"end":603.41003,"sentiment":"neutral","sentiment_score":0.048666154965758324},{"text":"Just to reply this email.","start":603.71,"end":605.65,"sentiment":"neutral","sentiment_score":0.04806284755468369},{"text":"Let me add the picture.","start":606.11,"end":607.49,"sentiment":"neutral","sentiment_score":0.04277758225798607}],"sentiment":"neutral","sentiment_score":0.04585560162862142,"channel":1,"num_words":18,"start":598.815,"end":607.49},{"sentences":[{"text":"Have you received the email?","start":624.355,"end":625.735,"sentiment":"neutral","sentiment_score":0.013437668792903423}],"sentiment":"neutral","sentiment_score":0.013437668792903423,"channel":0,"num_words":5,"start":624.355,"end":625.735},{"sentences":[{"text":"Yeah.","start":625.935,"end":626.255,"sentiment":"neutral","sentiment_score":-0.013612382113933563},{"text":"I haven't seen the email.","start":626.255,"end":627.375,"sentiment":"neutral","sentiment_score":-0.050042717903852466},{"text":"I'm just","start":627.375,"end":627.855,"sentiment":"neutral","sentiment_score":-0.03479205071926117}],"sentiment":"neutral","sentiment_score":-0.04167625913396478,"channel":1,"num_words":8,"start":625.935,"end":627.855},{"sentences":[{"text":"Yeah.","start":627.555,"end":628.055,"sentiment":"neutral","sentiment_score":-0.009402553550899029}],"sentiment":"neutral","sentiment_score":-0.009402553550899029,"channel":0,"num_words":1,"start":627.555,"end":628.055},{"sentences":[{"text":"going to attach the picture with","start":627.855,"end":629.455,"sentiment":"neutral","sentiment_score":0.0043757520616054535}],"sentiment":"neutral","sentiment_score":0.0043757520616054535,"channel":1,"num_words":6,"start":627.855,"end":629.455},{"sentences":[{"text":"Yeah.","start":629.39496,"end":629.89496,"sentiment":"neutral","sentiment_score":-0.00468587689101696}],"sentiment":"neutral","sentiment_score":-0.00468587689101696,"channel":0,"num_words":1,"start":629.39496,"end":629.89496},{"sentences":[{"text":"it.","start":629.455,"end":629.955,"sentiment":"neutral","sentiment_score":-0.0000591157004237175}],"sentiment":"neutral","sentiment_score":-0.0000591157004237175,"channel":1,"num_words":1,"start":629.455,"end":629.955},{"sentences":[{"text":"Okay.","start":630.755,"end":631.255,"sentiment":"neutral","sentiment_score":0.032390885055065155},{"text":"So is it okay if I end this call now?","start":632.43,"end":634.67,"sentiment":"neutral","sentiment_score":0.03818078674376011},{"text":"Then I'll just review the email for a while then give you a callback again to assist.","start":634.67,"end":638.7509,"sentiment":"neutral","sentiment_score":0.04657332292374443}],"sentiment":"neutral","sentiment_score":0.04306947293558291,"channel":0,"num_words":28,"start":630.755,"end":638.7509},{"sentences":[{"text":"Yeah.","start":638.67,"end":639.07,"sentiment":"neutral","sentiment_score":0.04682479426264763},{"text":"I'm I'm waiting for your call.","start":639.07,"end":640.75,"sentiment":"neutral","sentiment_score":0.050408181423942246},{"text":"Thank you.","start":640.75,"end":641.49,"sentiment":"neutral","sentiment_score":0.3102451264858246}],"sentiment":"neutral","sentiment_score":0.10775157064199448,"channel":1,"num_words":9,"start":638.67,"end":641.49},{"sentences":[{"text":"Okay.","start":641.71094,"end":642.21094,"sentiment":"neutral","sentiment_score":0.20072844624519348},{"text":"Thank you.","start":642.27094,"end":642.7509,"sentiment":"positive","sentiment_score":0.34446577727794647},{"text":"Bye for","start":642.7509,"end":643.15094,"sentiment":"neutral","sentiment_score":0.23583466559648514}],"sentiment":"neutral","sentiment_score":0.27226586639881134,"channel":0,"num_words":5,"start":641.71094,"end":643.15094},{"sentences":[{"text":"Okay.","start":643.15,"end":643.47003,"sentiment":"neutral","sentiment_score":0.22673308849334717}],"sentiment":"neutral","sentiment_score":0.22673308849334717,"channel":1,"num_words":1,"start":643.15,"end":643.47003},{"sentences":[{"text":"now.","start":643.15094,"end":643.4709,"sentiment":"neutral","sentiment_score":0.1950562596321106}],"sentiment":"neutral","sentiment_score":0.1950562596321106,"channel":0,"num_words":1,"start":643.15094,"end":643.4709},{"sentences":[{"text":"Thank","start":643.47003,"end":643.97003,"sentiment":"neutral","sentiment_score":0.3069171607494354}],"sentiment":"neutral","sentiment_score":0.3069171607494354,"channel":1,"num_words":1,"start":643.47003,"end":643.97003},{"sentences":[{"text":"We'll wait for the","start":643.4709,"end":644.27094,"sentiment":"neutral","sentiment_score":0.31856125593185425}],"sentiment":"neutral","sentiment_score":0.31856125593185425,"channel":0,"num_words":4,"start":643.4709,"end":644.27094},{"sentences":[{"text":"you.","start":644.19,"end":644.69,"sentiment":"neutral","sentiment_score":0.2849220931529999}],"sentiment":"neutral","sentiment_score":0.2849220931529999,"channel":1,"num_words":1,"start":644.19,"end":644.69},{"sentences":[{"text":"pictures.","start":644.27094,"end":644.77094,"sentiment":"neutral","sentiment_score":0.12373507767915726}],"sentiment":"neutral","sentiment_score":0.12373507767915726,"channel":0,"num_words":1,"start":644.27094,"end":644.77094},{"sentences":[{"text":"Yeah.","start":645.23,"end":645.73,"sentiment":"neutral","sentiment_score":0.04310008883476257},{"text":"I have sent it.","start":645.79,"end":646.85,"sentiment":"neutral","sentiment_score":0.20756876096129417},{"text":"Send.","start":647.15,"end":647.65,"sentiment":"neutral","sentiment_score":0.0792473703622818}],"sentiment":"neutral","sentiment_score":0.15877041717370352,"channel":1,"num_words":6,"start":645.23,"end":647.65},{"sentences":[{"text":"Okay.","start":647.3109,"end":647.8109,"sentiment":"neutral","sentiment_score":-0.08364900946617126}],"sentiment":"neutral","sentiment_score":-0.08364900946617126,"channel":0,"num_words":1,"start":647.3109,"end":647.8109}]},"summary":{"result":"success","short":"M wanting to connect their router to their device, the agent troubleshoots the connection to check if it is working and corrects the error message on the customer's cell phone. The agent also troubleshoots the connection to their smart device and attempts to connect it to another device. The agent helps the customer connect their device to their router and sends a picture via email, and asks them to send a picture of their routing. The agent promises to call the customer back."},"intents":{"segments":[{"text":"How can Hello, I assist man. you How today? are you?","start_word":11,"end_word":21,"intents":[{"intent":"Assist with router setup","confidence_score":0.053355753}]},{"text":"Please plug the router into the NTT box, the network termination device that is the box mounted on your wall.","start_word":62,"end_word":81,"intents":[{"intent":"Connect router to ntt box","confidence_score":0.2709596}]},{"text":"Kindly connect it to the Ethernet one port, then the connect the other cable to the one port on your router.","start_word":425,"end_word":445,"intents":[{"intent":"Connect router to port","confidence_score":0.0917452}]},{"text":"Can you see if my connection has been established or not? Yeah.","start_word":915,"end_word":926,"intents":[{"intent":"Confirm connection","confidence_score":0.014678145}]},{"text":"Is it okay, yeah, if I request a picture via Yeah.","start_word":1121,"end_word":1131,"intents":[{"intent":"Request picture","confidence_score":0.73661035}]},{"text":"How can I email? send you via email? Yeah. Sure.","start_word":1132,"end_word":1141,"intents":[{"intent":"Assist with email","confidence_score":0.005228921}]},{"text":"I'll see your email. Just to reply this email. Let me add the picture. Have you received the email? Yeah. I haven't seen the email. I'm just Yeah. going to attach the picture with Yeah. it. Okay. So is it okay if I end this call now? Then I'll just review the email for a while then give you a callback again to assist. Yeah.","start_word":1287,"end_word":1351,"intents":[{"intent":"Review and attach picture","confidence_score":0.0064618248}]},{"text":"So is it okay if I end this call now? Then I'll just review the email for a while then give you a callback again to assist. Yeah.","start_word":1324,"end_word":1351,"intents":[{"intent":"End call","confidence_score":0.5141342}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.218057245016098},{"text":"Good morning. This is Maureen from Erto tech support. Yeah. How can Hello, I assist man.","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.43880948424339294},{"text":"you How today? are you? Yeah. Yes. We Hello. received the device today. Hello? Yes. Hello? Yeah. Hello? Yeah. Mhmm. We just we we received Mhmm. the router today. Now what's the next Okay. procedure to start it? How to connect get connected it? Okay. Please plug the router into the NTT box, the network termination device that is the box mounted on your wall. Actually, we have a I'm unfamiliar with these boxes. We have multiple boxes. And let's just let me hold. Mhmm. Yeah. Just one Okay. moment, please. Please use the yellow cable, the one that we provided you as Yeah. well. Yeah. I'm Mhmm. using the SD cable, and I have put it in the there's one box. What you're calling that box? What is it what's about? It's a NTT box, like a black box. Black Can box. you Yeah. see a black box? Yeah. Yes, sir. Like those. Yeah. Is that a big box or a small one? It's around double the size of the this router or one and Mhmm. a half Yeah. the size one and a half size of this router. Okay. So you'll see, like, a port at the back of it or at Yeah. the bottom? There's a there's a port port in the backside Mhmm. of this box, and I have inside of this cable, inside Yeah. So this box. Okay? kindly connect the first Do we have any any any lights on the router that we can see that it's on and off? No. I cannot see any light blinking on the right. But it's they can even warm, so I believe it's started. But we don't I I I do not see any light blinking on the router. But did you plug it into the power source? Yeah. Yeah. As well. Yeah. Mhmm. And can you see, like, a button at the back of it? Turn off or turn on button?","start_word":17,"end_word":341,"sentiment":"neutral","sentiment_score":-0.02615296563276878},{"text":"No. We don't have the turn and off on and off button on it.","start_word":342,"end_word":355,"sentiment":"negative","sentiment_score":-0.3633938431739807},{"text":"I have seen it. Okay. I didn't found any button on the router, but it's warm. So I believe it it started. Mhmm. It's been warm. Yep. Yeah. Can we check first the cable? Let's try to connect it first before we We have can the see phone if it's turned on. WAN ports Mhmm. case. So I have So put kindly in one connect of the it yeah. Kindly connect it to the Ethernet one port, then the connect the other cable to the one port on your router. It's w a n port. Yeah. We You'll have see the four that ports, at the back WAN port. We have the four WAN of port on the router. your So I have used one of one of them. router. The one port. It's w a n port. WAN. It's written all these four ports of the WAN port. Four Sorry? ports we have. Four Mhmm. port. We have the four ports WAN, WAN LAN. Should be one, w a n, not l a n. No. The router that you have sent us, it has the Mhmm. four ports, and it's written 1,000 m w a n, public l a n on all Yeah. these ports. Connect it to the one port, w a n port. Yeah. I repeat. The four all these four ports are the w a n port. Mhmm. Okay. I'll disconnect you to the first one. Yeah. I have corrected Mhmm. I So have corrected there is this one. yeah. And also And the that's other end connected. is at the NTD box. Yeah. The other end is at the entity box as well. It's Mhmm. connected now. Okay. The connection is showing on my cell phone that I have the connections, but it shows it's not connected to Internet. Mhmm. I can found it on the Wi Fi connection. Airtel 2.4 g. Yeah.","start_word":356,"end_word":673,"sentiment":"neutral","sentiment_score":-0.005150208918893206},{"text":"But there's no connection yet.","start_word":674,"end_word":678,"sentiment":"negative","sentiment_score":-0.3831400275230408},{"text":"Yeah. Yeah. So Yeah. how to That get means connection? the router is turned on but not yet establishing the service. Yeah. Exactly. Mhmm. I have another device on myself that's written on it. It's an IQ net.","start_word":679,"end_word":716,"sentiment":"neutral","sentiment_score":-0.10564672201871872},{"text":"So I believe that will be not for the Internet.","start_word":717,"end_word":726,"sentiment":"negative","sentiment_score":-0.3429442346096039},{"text":"That's also the smart device. Sorry? I have another device that is showing on my Mhmm. myself that has written the IQNet.","start_word":727,"end_word":748,"sentiment":"neutral","sentiment_score":-0.1965724676847458},{"text":"So I believe that is not for the device that I have to connect for, sir.","start_word":749,"end_word":764,"sentiment":"negative","sentiment_score":-0.3743285536766052},{"text":"Oh, Okay, multiple sir. devices. You have another Yeah. router? In my cell because I'm new to this apartment, so there was all already a device connected. So I believe this device is for the other systems that has been connected for been done flat. I believe that's a I can use for that one. I have connected that you have already told me the black device. I have connected the system with the data. Okay. Yeah. To how to get connection? May I know, No. yeah, may I know again where did you connect the cable at the back of your the router? Yes, sir. Hold on a second. Can you just check I have been connected or not? Because it's showing now. Yeah. Other end, Unchecking. it's still not connected. So that might be the the cable is not plugged in correctly on where it's supposed to be. Can you see if my connection has been established or not? Yeah. Your connection is turned on. You just we just need to connect the router to it properly for you to access Let me the check connection. it. May I know again what on what port at the router is the cable connected? The router that you have sent us, okay, Yeah. That one. as I told you, yeah, as I told you, it has a four ports backside of the router Mhmm. and all are of black color and on the at the bottom of all four ports, it's written 1,000 MVANObliqueLAN. Can you see w AN? Yeah. It's WAN slash LAN. And is it connected at the w a n? Yes. I'm picking again. It's written at the all four ports w AN dash LAN. It's for all these four ports. There's not a specific separate WAN, but all four these are showing here that these are all four are the WAN. Okay. So the w A n is also the l A n? Yeah. It's written if you can say, I can share Mhmm. the picture of this routing. Because it should be connected to the WAN only, not LAN as well. Is it okay, yeah, if I request a picture via Yeah. How can I email? send you via email? Yeah. Sure. Where your email Yeah. is? Can you just send me an I'm email? going to send you an email shortly, then just reply to that email with the picture. Is that okay? Yeah. Hang on. Let me just check. Let me try to send you email an email now. Yeah. Sure. Yeah. Sure. I believe the connection has been established. Yeah. Hello? Can you hear me? Yeah. Yes. I can hear you. Yeah. I believe the connection has been established. Sorry? I believe the connection has been established. So because no. No. No. That's not that. Again, so no connected no Internet connection. Yeah. Yeah. Yes. Because Again, it's on our yeah. end, it's still offline as well. It's yeah. Yeah. Yeah.","start_word":765,"end_word":1263,"sentiment":"neutral","sentiment_score":-0.01832619615697968},{"text":"Again, it's very good.","start_word":1264,"end_word":1267,"sentiment":"positive","sentiment_score":0.4707620143890381},{"text":"Oh, can I send me email? Mhmm. There you go. I send you an email. Yeah. I have requested. I'll see your email. Just to reply this email. Let me add the picture. Have you received the email? Yeah. I haven't seen the email. I'm just Yeah. going to attach the picture with Yeah. it. Okay. So is it okay if I end this call now? Then I'll just review the email for a while then give you a callback again to assist. Yeah. I'm I'm waiting for your call. Thank you. Okay.","start_word":1268,"end_word":1360,"sentiment":"neutral","sentiment_score":0.03568213805556297},{"text":"Thank you.","start_word":1361,"end_word":1362,"sentiment":"positive","sentiment_score":0.3348822593688965},{"text":"Bye for Okay. now. Thank We'll wait for the you. pictures. Yeah. I have sent it. Send. Okay.","start_word":1363,"end_word":1380,"sentiment":"neutral","sentiment_score":0.2058024456103643}],"average":{"sentiment":"neutral","sentiment_score":-0.01660042232082736}}}}