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We're just calling in, yeah, we're just calling in to check if you need our assistance to process your payment because this is the first time that we haven't received your payment time b. Usually, you're sending it via BPAY or bank transfer, but it's still showing overdue. Would you like to do it over the phone right now? Okay. I understand. So just for our proper documentation, when can we expect the settlement of your September invoice? Yeah. That's correct. Because last month, we got your payment August 4. However, this month until today, we have not received any payment. Reason why we are trying to reach you to check and understand what will be the problem or if you need any assistance to process mhmm. Oh, I'm so sorry to hear about that. But I'm showing here your plan is subscription is 25 MBPS, wherein your standard plan is $69.95. So are are you looking for a higher speed? Mhmm. Okay. I understand. But, anyway, if you opted for canceling your services, you have to provide thirty days notice prior to that. And I could see on here that you are on a twenty four month contract. So I'm afraid if you cancel your service services within the contract period, there will be a early termination cancellations fees. But if let me check what I can do here. Because, basically, if I'm backing track your account, you've been with us since last year. So your contract mhmm. Mhmm. That is right. Mm-mm. Yeah. Yeah. I that is right. Actually, we're still applying for that. In that way, we could provide the eligibility to our customers. But here's what I can provide to you, mister Malcolm, since I have you on the line. Okay? So with this invoice that I've that we have right now, I could apply I can give you 15% discount for six months. In that way, it could lower. Okay? So September, I will modify it. You will see the 15% discount. So September, October, November, December, January until February. And then on after that time, we'll go ahead and see what we can do again. Is is is that a help for you? In that way, it will lower. Because right now, your $69.95 is your standard pricing. So if we apply one moment. I'll need to go back to the site. Just bear with me. Trying my best to help you here. One moment. It's still loading. If we will be removing, like, $69.95, 15%, your monthly fee will go down to, like, around $59.65, something like that. Yeah. Mhmm. I yeah. I understand. Mhmm. Yeah. No worries with that. It will be a help for you for having that amount six months to your account. And then let me do it right now, the September. So I've also waived the reason why we've tried to connect you over the phone right now, in that way, I could justify why I'm waiving the late fee. Because I'm showing here that there was a late fee assessed on the account because it's being set up automatically. If the payment was not received after the '11, it will be there will be, like, a $10. So I'll waive it while I have you on the line. Okay? Bear with me here. And then afterwards you're welcome. And then I'll just wait for the payment, you said, within this week or early next week? Okay. I understand that. So you you will do, like, the bank transfer. Right? The normal payment. Okay. Perfect. I'll just edit the invoice. It will go down to, like, around $59 and some change. Okay? Alright. Thank you. Have a good one, and be safe always. Thank you. Bye bye. Uh-huh. 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Good afternoon. This is Melissa from Airtel accounts. Am I speaking to mister Malcolm Groove? Oh, I'm from Airtel, your Internet service provider.\n\nMy name is Melissa. We're just calling in, yeah, we're just calling in to check if you need our assistance to process your payment because this is the first time that we haven't received your payment time b. Usually, you're sending it via BPAY or bank transfer, but it's still showing overdue. Would you like to do it over the phone right now? Okay.\n\nI understand. So just for our proper documentation, when can we expect the settlement of your September invoice? Yeah. That's correct. Because last month, we got your payment August 4.\n\nHowever, this month until today, we have not received any payment. Reason why we are trying to reach you to check and understand what will be the problem or if you need any assistance to process mhmm. Oh, I'm so sorry to hear about that. But I'm showing here your plan is subscription is 25 MBPS, wherein your standard plan is $69.95. So are are you looking for a higher speed?\n\nMhmm. Okay. I understand. But, anyway, if you opted for canceling your services, you have to provide thirty days notice prior to that. And I could see on here that you are on a twenty four month contract.\n\nSo I'm afraid if you cancel your service services within the contract period, there will be a early termination cancellations fees. But if let me check what I can do here. Because, basically, if I'm backing track your account, you've been with us since last year. So your contract mhmm. Mhmm.\n\nThat is right. Mm-mm. Yeah. Yeah. I that is right.\n\nActually, we're still applying for that. In that way, we could provide the eligibility to our customers. But here's what I can provide to you, mister Malcolm, since I have you on the line. Okay? So with this invoice that I've that we have right now, I could apply I can give you 15% discount for six months.\n\nIn that way, it could lower. Okay? So September, I will modify it. You will see the 15% discount. So September, October, November, December, January until February.\n\nAnd then on after that time, we'll go ahead and see what we can do again. Is is is that a help for you? In that way, it will lower. Because right now, your $69.95 is your standard pricing. So if we apply one moment.\n\nI'll need to go back to the site. Just bear with me. Trying my best to help you here. One moment. It's still loading.\n\nIf we will be removing, like, $69.95, 15%, your monthly fee will go down to, like, around $59.65, something like that. Yeah. Mhmm. I yeah. I understand.\n\nMhmm. Yeah. No worries with that. It will be a help for you for having that amount six months to your account. And then let me do it right now, the September.\n\nSo I've also waived the reason why we've tried to connect you over the phone right now, in that way, I could justify why I'm waiving the late fee. Because I'm showing here that there was a late fee assessed on the account because it's being set up automatically. If the payment was not received after the '11, it will be there will be, like, a $10. So I'll waive it while I have you on the line. Okay?\n\nBear with me here. And then afterwards you're welcome. And then I'll just wait for the payment, you said, within this week or early next week? Okay. I understand that.\n\nSo you you will do, like, the bank transfer. Right? The normal payment. Okay. Perfect.\n\nI'll just edit the invoice. It will go down to, like, around $59 and some change. Okay? Alright. Thank you.\n\nHave a good one, and be safe always. Thank you. Bye bye. Uh-huh. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.11016641557216644},{"text":"Good afternoon.","start":2.0,"end":2.82,"sentiment":"neutral","sentiment_score":0.22771313786506653},{"text":"This is Melissa from Airtel accounts.","start":2.8799999,"end":5.12,"sentiment":"neutral","sentiment_score":0.13819880286852518},{"text":"Am I speaking to mister Malcolm Groove?","start":5.12,"end":7.54,"sentiment":"neutral","sentiment_score":0.10239072250468391},{"text":"Oh, I'm from Airtel, your Internet service provider.","start":10.4,"end":13.84,"sentiment":"neutral","sentiment_score":0.027903472539037466}],"sentiment":"neutral","sentiment_score":0.0972811810982724,"num_words":24,"start":1.68,"end":13.84},{"sentences":[{"text":"My name is Melissa.","start":13.84,"end":14.82,"sentiment":"neutral","sentiment_score":0.0337710352614522},{"text":"We're just calling in, yeah, we're just calling in to check if you need our assistance to 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can provide to you, mister Malcolm, since I have you on the line.","start":181.16,"end":184.68,"sentiment":"neutral","sentiment_score":0.11442156398997587},{"text":"Okay?","start":184.68,"end":185.18,"sentiment":"neutral","sentiment_score":0.08134928345680237},{"text":"So with this invoice that I've that we have right now, I could apply I can give you 15% discount for six months.","start":186.49501,"end":196.115,"sentiment":"neutral","sentiment_score":0.1602493806377701}],"sentiment":"neutral","sentiment_score":0.12765367406195607,"num_words":58,"start":174.59999,"end":196.115},{"sentences":[{"text":"In that way, it could lower.","start":196.49501,"end":198.095,"sentiment":"neutral","sentiment_score":0.32903729875882465},{"text":"Okay?","start":198.095,"end":198.41501,"sentiment":"neutral","sentiment_score":0.08297882974147797},{"text":"So September, I will modify it.","start":198.41501,"end":201.01,"sentiment":"neutral","sentiment_score":0.08163967976967494},{"text":"You will see the 15% discount.","start":201.01,"end":202.93,"sentiment":"neutral","sentiment_score":0.12369689717888832},{"text":"So September, October, November, December, January until February.","start":202.93,"end":206.95,"sentiment":"neutral","sentiment_score":0.051698117051273584}],"sentiment":"neutral","sentiment_score":0.1371410007554072,"num_words":27,"start":196.49501,"end":206.95},{"sentences":[{"text":"And then on after that time, we'll go ahead and see what we can do again.","start":207.48999,"end":212.79,"sentiment":"neutral","sentiment_score":0.05572319054044783},{"text":"Is is is that a help for you?","start":212.84999,"end":214.865,"sentiment":"neutral","sentiment_score":0.15746689215302467},{"text":"In that way, it will lower.","start":214.865,"end":216.80501,"sentiment":"neutral","sentiment_score":0.1651897927125295},{"text":"Because right now, your $69.95 is your standard pricing.","start":217.025,"end":221.365,"sentiment":"neutral","sentiment_score":0.022919844422075484},{"text":"So if we apply one moment.","start":221.745,"end":223.825,"sentiment":"neutral","sentiment_score":-0.010359897588690123}],"sentiment":"neutral","sentiment_score":0.07303475903140175,"num_words":45,"start":207.48999,"end":223.825},{"sentences":[{"text":"I'll need to go back to the site.","start":223.825,"end":226.865,"sentiment":"neutral","sentiment_score":-0.06897473521530628},{"text":"Just bear with me.","start":226.865,"end":228.0,"sentiment":"neutral","sentiment_score":-0.04801228642463684},{"text":"Trying my best to help you here.","start":228.16,"end":230.1,"sentiment":"neutral","sentiment_score":0.06445628723927907},{"text":"One moment.","start":230.88,"end":231.7,"sentiment":"neutral","sentiment_score":-0.026929328218102455},{"text":"It's still 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bye.","start":332.46487,"end":333.2049,"sentiment":"neutral","sentiment_score":0.16149894148111343},{"text":"Uh-huh.","start":333.4249,"end":333.8249,"sentiment":"neutral","sentiment_score":0.05208015441894531},{"text":"Bye bye.","start":333.8249,"end":334.56488,"sentiment":"neutral","sentiment_score":0.008420910686254501}],"sentiment":"positive","sentiment_score":0.3865946019689242,"num_words":15,"start":329.34488,"end":334.56488}]}}]},{"alternatives":[{"transcript":"Hello? Yes. I'm where are you from? Oh, yeah. No. No. I'm sorting something out, but thanks for the reminder. Well, I I actually paid that at the beginning of the month. Yeah. No. No. No. I'm I'm I'm sorting it out this week. This week is pension week. Just just to give you a heads up, I'm looking actually to change suppliers. I think your service is too expensive. No. I'm not looking for any higher speed. I mean, I'm looking for a a cheaper a less expensive service, and there's a fair bit of competition out there. Correct. And and you should be aware that I am a pensioner. I'm I'm I'm unemployed. So I don't know what that does. I know that at one stage, you were offering a special pension. But Lovely. That's more that's much better because at one stage, I did go on to get some streaming services, but I they're just too expensive. I can't afford them, so I canceled I canceled all those subscriptions. So Okay. Lovely. Thank you very much. It'll be I'll sort it out tomorrow. I'm just having a bit of fun with my laptop. That's all. Yeah, man. Yep. Thank you very much. Appreciate it. You too. Ciao. 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Yes. I'm where are you from? Oh, yeah. No.\n\nNo. I'm sorting something out, but thanks for the reminder. Well, I I actually paid that at the beginning of the month. Yeah. No.\n\nNo. No. I'm I'm I'm sorting it out this week. This week is pension week. Just just to give you a heads up, I'm looking actually to change suppliers.\n\nI think your service is too expensive. No. I'm not looking for any higher speed. I mean, I'm looking for a a cheaper a less expensive service, and there's a fair bit of competition out there. Correct.\n\nAnd and you should be aware that I am a pensioner. I'm I'm I'm unemployed. So I don't know what that does. I know that at one stage, you were offering a special pension. But Lovely.\n\nThat's more that's much better because at one stage, I did go on to get some streaming services, but I they're just too expensive. I can't afford them, so I canceled I canceled all those subscriptions. So Okay. Lovely. Thank you very much.\n\nIt'll be I'll sort it out tomorrow. I'm just having a bit of fun with my laptop. That's all. Yeah, man. Yep.\n\nThank you very much. Appreciate it. You too. Ciao. Ciao.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.021129954606294632},{"text":"Yes.","start":8.08,"end":8.4,"sentiment":"neutral","sentiment_score":0.044996216893196106},{"text":"I'm where are you from?","start":8.4,"end":9.54,"sentiment":"neutral","sentiment_score":0.02986039184033871},{"text":"Oh, yeah.","start":15.585,"end":16.244999,"sentiment":"neutral","sentiment_score":0.010381775442510843},{"text":"No.","start":34.91,"end":35.309998,"sentiment":"neutral","sentiment_score":-0.21776598691940308}],"sentiment":"neutral","sentiment_score":0.0018425694666802882,"num_words":10,"start":0.32,"end":35.309998},{"sentences":[{"text":"No.","start":35.309998,"end":35.629997,"sentiment":"neutral","sentiment_score":-0.24206677079200745},{"text":"I'm sorting something out, but thanks for the reminder.","start":35.629997,"end":39.09,"sentiment":"neutral","sentiment_score":-0.02688750873009364},{"text":"Well, I I actually paid 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Good afternoon. This is Melissa from Airtel accounts. Am I speaking to mister Malcolm Groove?\n\nChannel 1: Yes. I'm where are you from?\n\nChannel 0: Oh, I'm from Airtel, your Internet service provider. My name is Melissa.\n\nChannel 1: Oh,\n\nChannel 0: We're\n\nChannel 1: yeah.\n\nChannel 0: just calling in, yeah, we're just calling in to check if you need our assistance to process your payment because this is the first time that we haven't received your payment time b. Usually, you're sending it via BPAY or bank transfer, but it's still showing overdue. Would you like to do it over the phone right now?\n\nChannel 1: No. No. I'm sorting something out, but thanks for the reminder.\n\nChannel 0: Okay. I understand. So just for our proper documentation, when can we expect the settlement of your September invoice?\n\nChannel 1: Well, I I actually paid that at the beginning of the month.\n\nChannel 0: Yeah. That's correct. Because last month, we got your payment August 4. However, this month until today, we have not received any payment. Reason why we are trying to reach you to check and understand what will be the problem or if you need any assistance\n\nChannel 1: Yeah. No.\n\nChannel 0: to\n\nChannel 1: No. No. I'm I'm I'm sorting it out this week.\n\nChannel 0: process\n\nChannel 1: This week is pension week. Just just to give you a heads up, I'm looking actually to\n\nChannel 0: mhmm.\n\nChannel 1: change suppliers. I think your service is too expensive.\n\nChannel 0: Oh, I'm so sorry to hear about that. But I'm showing here your plan is subscription is 25 MBPS, wherein your standard plan is $69.95. So are are you looking for a higher speed?\n\nChannel 1: No. I'm not looking for any higher speed. I mean, I'm looking\n\nChannel 0: Mhmm.\n\nChannel 1: for a a cheaper a less expensive service, and there's a fair bit of competition out there.\n\nChannel 0: Okay. I understand. But, anyway, if you opted for canceling your services, you have to provide thirty days notice prior to that. And I could see on here that you are on a twenty four month contract. So I'm afraid if you cancel your service services within the contract period, there will be a early termination cancellations fees.\n\nBut if let me check what I can do here. Because, basically, if I'm backing track your account, you've been with us since last year. So\n\nChannel 1: Correct.\n\nChannel 0: your contract\n\nChannel 1: And\n\nChannel 0: mhmm.\n\nChannel 1: and you should be aware that I am a pensioner.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm\n\nChannel 0: That\n\nChannel 1: I'm\n\nChannel 0: is\n\nChannel 1: I'm\n\nChannel 0: right.\n\nChannel 1: unemployed.\n\nChannel 0: Mm-mm.\n\nChannel 1: So I don't know what that does. I know that at one stage,\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: you\n\nChannel 0: I\n\nChannel 1: were offering a special pension. But\n\nChannel 0: that is right. Actually, we're still applying for that. In that way, we could provide the eligibility to our customers. But here's what I can provide to you, mister Malcolm, since I have you on the line. Okay?\n\nSo with this invoice that I've that we have right now, I could apply I can give you 15% discount for six months. In that\n\nChannel 1: Lovely.\n\nChannel 0: way, it could lower. Okay? So September, I will modify it. You will see the 15% discount. So September, October, November, December, January until February.\n\nAnd then on after that time, we'll go ahead and see what we can do again. Is is is that a help for you? In that way, it will lower. Because right now, your $69.95 is your standard pricing. So if we apply one moment.\n\nI'll need to go back to the site. Just bear with me. Trying my best to help you here. One moment. It's still loading.\n\nIf we will be removing, like, $69.95, 15%, your monthly fee will go down to, like, around $59.65, something\n\nChannel 1: That's\n\nChannel 0: like that.\n\nChannel 1: more that's much better because\n\nChannel 0: Yeah.\n\nChannel 1: at one stage, I did go on to get some streaming services,\n\nChannel 0: Mhmm.\n\nChannel 1: but I\n\nChannel 0: I\n\nChannel 1: they're just too expensive. I can't afford them, so I canceled I\n\nChannel 0: yeah.\n\nChannel 1: canceled\n\nChannel 0: I understand.\n\nChannel 1: all those subscriptions.\n\nChannel 0: Mhmm. Yeah. No\n\nChannel 1: So\n\nChannel 0: worries with that. It will be a help for you for having that amount six months to your account. And then let me do it right now, the September. So I've also waived the reason why we've tried to connect you over the phone right now, in that way, I could justify why I'm waiving the late fee. Because I'm showing here that there was a late fee assessed on the account because it's being set up automatically.\n\nIf the payment was not received after the '11, it will be there will be, like, a $10. So I'll waive it while I have you on the line. Okay? Bear with me here.\n\nChannel 1: Okay.\n\nChannel 0: And then\n\nChannel 1: Lovely.\n\nChannel 0: afterwards\n\nChannel 1: Thank you very much.\n\nChannel 0: you're welcome. And then I'll just wait for the payment, you said, within this week or early next week?\n\nChannel 1: It'll be I'll sort it out tomorrow. I'm just having\n\nChannel 0: Okay.\n\nChannel 1: a bit of fun with my laptop. That's all.\n\nChannel 0: I understand that. So you you will do, like, the bank transfer. Right? The normal\n\nChannel 1: Yeah, man.\n\nChannel 0: payment. Okay.\n\nChannel 1: Yep.\n\nChannel 0: Perfect. I'll just edit the invoice. It will go down to, like, around $59 and some change. Okay?\n\nChannel 1: Thank you very much. Appreciate\n\nChannel 0: Alright.\n\nChannel 1: it.\n\nChannel 0: Thank you. Have a good one, and be safe always.\n\nChannel 1: You too.\n\nChannel 0: Thank\n\nChannel 1: Ciao.\n\nChannel 0: you. Bye\n\nChannel 1: Ciao.\n\nChannel 0: bye. Uh-huh. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.021129954606294632}],"sentiment":"neutral","sentiment_score":0.021129954606294632,"channel":1,"num_words":1,"start":0.32,"end":0.82},{"sentences":[{"text":"Hi.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.11016641557216644},{"text":"Good afternoon.","start":2.0,"end":2.82,"sentiment":"neutral","sentiment_score":0.22771313786506653},{"text":"This is Melissa from Airtel accounts.","start":2.8799999,"end":5.12,"sentiment":"neutral","sentiment_score":0.13819880286852518},{"text":"Am I speaking to mister Malcolm Groove?","start":5.12,"end":7.54,"sentiment":"neutral","sentiment_score":0.10239072250468391}],"sentiment":"neutral","sentiment_score":0.13197003537788987,"channel":0,"num_words":16,"start":1.68,"end":7.54},{"sentences":[{"text":"Yes.","start":8.08,"end":8.4,"sentiment":"neutral","sentiment_score":0.044996216893196106},{"text":"I'm where are 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bank transfer.","start":314.37,"end":317.41,"sentiment":"neutral","sentiment_score":0.035054430158601865},{"text":"Right?","start":317.41,"end":317.91,"sentiment":"neutral","sentiment_score":0.023903528228402134},{"text":"The normal","start":318.05,"end":318.85,"sentiment":"neutral","sentiment_score":0.012976150959730148}],"sentiment":"neutral","sentiment_score":0.03844374467929204,"channel":0,"num_words":15,"start":313.17,"end":318.85},{"sentences":[{"text":"Yeah, man.","start":318.44,"end":319.18,"sentiment":"neutral","sentiment_score":0.02709305752068758}],"sentiment":"neutral","sentiment_score":0.02709305752068758,"channel":1,"num_words":2,"start":318.44,"end":319.18},{"sentences":[{"text":"payment.","start":318.85,"end":319.35,"sentiment":"neutral","sentiment_score":0.028362955898046497},{"text":"Okay.","start":319.89,"end":320.29,"sentiment":"neutral","sentiment_score":0.0834449827671051}],"sentiment":"neutral","sentiment_score":0.0559039693325758,"channel":0,"num_words":2,"start":318.85,"end":320.29},{"sentences":[{"text":"Yep.","start":320.12,"end":320.62,"sentiment":"neutral","sentiment_score":0.1546603888273239}],"sentiment":"neutral","sentiment_score":0.1546603888273239,"channel":1,"num_words":1,"start":320.12,"end":320.62},{"sentences":[{"text":"Perfect.","start":320.29,"end":320.77,"sentiment":"positive","sentiment_score":0.35291987657546997},{"text":"I'll just edit the invoice.","start":320.77,"end":322.13,"sentiment":"neutral","sentiment_score":0.191995570063591},{"text":"It will go down to, like, around $59 and some change.","start":322.13,"end":326.1449,"sentiment":"neutral","sentiment_score":0.1173587292432785},{"text":"Okay?","start":326.1449,"end":326.6449,"sentiment":"neutral","sentiment_score":0.09348797798156738}],"sentiment":"neutral","sentiment_score":0.14985176258616978,"channel":0,"num_words":18,"start":320.29,"end":326.6449},{"sentences":[{"text":"Thank you very 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The customer is not interested in higher speeds or cheaper prices, but the representative offers a 15% discount for six months and waives the late fee. The customer agrees to pay the invoice and the representative updates the invoice to reflect the discount."},"intents":{"segments":[{"text":"calling in, yeah, we're just calling in to check if you need our assistance to process your payment because this is the first time that we haven't received your payment time b. Usually, you're sending it via BPAY or bank transfer, but it's still showing overdue. Would you like to do it over the phone right now? No. No.","start_word":39,"end_word":97,"intents":[{"intent":"Process payment","confidence_score":0.06791748}]},{"text":"So with this invoice that I've that we have right now, I could apply I can give you 15% discount for six months. In that Lovely.","start_word":458,"end_word":483,"intents":[{"intent":"Apply for discount","confidence_score":0.524999}]},{"text":"So I've also waived the reason why we've tried to connect you over the phone right now, in that way, I could justify why I'm waiving the late fee.","start_word":674,"end_word":702,"intents":[{"intent":"Clarify fee waiver","confidence_score":0.03330775}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Melissa from Airtel accounts. Am I speaking to mister Malcolm Groove? Yes. I'm where are you from? Oh, I'm from Airtel, your Internet service provider. My name is Melissa. We're Oh, just yeah. calling in, yeah, we're just calling in to check if you need our assistance to process your payment because this is the first time that we haven't received your payment time b. Usually, you're sending it via BPAY or bank transfer, but it's still showing overdue. Would you like to do it over the phone right now? No. No. I'm sorting something out, but thanks for the reminder. Okay. I understand. So just for our proper documentation, when can we expect the settlement of your September invoice? Well, I I actually paid that at the beginning of the month. Yeah. That's correct. Because last month, we got your payment August 4. However, this month until today, we have not received any payment. Reason why we are trying to reach you to check and understand what will be the problem or if you need any assistance Yeah. No. to No. No. I'm I'm I'm sorting it out this week. process This week is pension week. Just just to give you a heads up, I'm looking actually to mhmm. change suppliers.","start_word":0,"end_word":217,"sentiment":"neutral","sentiment_score":-0.0461142361164093},{"text":"I think your service is too expensive.","start_word":218,"end_word":224,"sentiment":"negative","sentiment_score":-0.5659637451171875},{"text":"Oh, I'm so sorry to hear about that. But I'm showing here your plan is subscription is 25 MBPS, wherein your standard plan is $69.95. So are are you looking for a higher speed?","start_word":225,"end_word":258,"sentiment":"neutral","sentiment_score":-0.17489445209503174},{"text":"No. I'm not looking for any higher speed. I mean, I'm looking Mhmm.","start_word":259,"end_word":271,"sentiment":"negative","sentiment_score":-0.365840882062912},{"text":"for a a cheaper a less expensive service, and there's a fair bit of competition out there. Okay. I understand. But, anyway, if you opted for canceling your services, you have to provide thirty days notice prior to that. And I could see on here that you are on a twenty four month contract.","start_word":272,"end_word":325,"sentiment":"neutral","sentiment_score":-0.21275676455762652},{"text":"So I'm afraid if you cancel your service services within the contract period, there will be a early termination cancellations fees.","start_word":326,"end_word":346,"sentiment":"negative","sentiment_score":-0.3904979825019837},{"text":"But if let me check what I can do here. Because, basically, if I'm backing track your account, you've been with us since last year. So Correct. your contract And mhmm. and you should be aware that I am a pensioner. Mhmm. I'm That I'm is I'm right. unemployed. Mm-mm. So I don't know what that does. I know that at one stage, Yeah. Yeah. you I were offering a special pension. But that is right. Actually, we're still applying for that. In that way, we could provide the eligibility to our customers. But here's what I can provide to you, mister Malcolm, since I have you on the line. Okay? So with this invoice that I've that we have right now, I could apply I can give you 15% discount for six months.","start_word":347,"end_word":480,"sentiment":"neutral","sentiment_score":0.0004590640601236373},{"text":"In that Lovely.","start_word":481,"end_word":483,"sentiment":"positive","sentiment_score":0.40214842557907104},{"text":"way, it could lower. Okay? So September, I will modify it. You will see the 15% discount. So September, October, November, December, January until February. And then on after that time, we'll go ahead and see what we can do again. Is is is that a help for you? In that way, it will lower. Because right now, your $69.95 is your standard pricing. So if we apply one moment. I'll need to go back to the site. Just bear with me. Trying my best to help you here. One moment. It's still loading. If we will be removing, like, $69.95, 15%, your monthly fee will go down to, like, around $59.65, something That's like that. more that's much better because Yeah. at one stage, I did go on to get some streaming services, Mhmm. but I I they're just too expensive. I can't afford them, so I canceled I yeah. canceled I understand. all those subscriptions. Mhmm. Yeah. No So worries with that. It will be a help for you for having that amount six months to your account. And then let me do it right now, the September. So I've also waived the reason why we've tried to connect you over the phone right now, in that way, I could justify why I'm waiving the late fee. Because I'm showing here that there was a late fee assessed on the account because it's being set up automatically. If the payment was not received after the '11, it will be there will be, like, a $10. So I'll waive it while I have you on the line. Okay? Bear with me here. Okay. And then Lovely.","start_word":484,"end_word":760,"sentiment":"neutral","sentiment_score":0.00946638355576282},{"text":"afterwards Thank you very much. you're welcome.","start_word":761,"end_word":767,"sentiment":"positive","sentiment_score":0.457416296005249},{"text":"And then I'll just wait for the payment, you said, within this week or early next week? It'll be I'll sort it out tomorrow. I'm just having Okay. a bit of fun with my laptop. That's all. I understand that. So you you will do, like, the bank transfer. Right? The normal Yeah, man. payment. Okay. Yep.","start_word":768,"end_word":824,"sentiment":"neutral","sentiment_score":0.06841845065355301},{"text":"Perfect.","start_word":825,"end_word":825,"sentiment":"positive","sentiment_score":0.35291987657546997},{"text":"I'll just edit the invoice. It will go down to, like, around $59 and some change. Okay?","start_word":826,"end_word":842,"sentiment":"neutral","sentiment_score":0.13515833020210266},{"text":"Thank you very much. Appreciate Alright. it. Thank you. Have a good one, and be safe always.","start_word":843,"end_word":859,"sentiment":"positive","sentiment_score":0.5105809569358826},{"text":"You too.","start_word":860,"end_word":861,"sentiment":"neutral","sentiment_score":0.3116171956062317},{"text":"Thank Ciao.","start_word":862,"end_word":863,"sentiment":"positive","sentiment_score":0.4081292152404785},{"text":"you. Bye Ciao. bye. Uh-huh. Bye bye.","start_word":864,"end_word":870,"sentiment":"neutral","sentiment_score":0.1384718418121338}],"average":{"sentiment":"neutral","sentiment_score":-0.01787948305163361}}}}