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I'm reaching oh, sorry. Before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yeah. Beautiful. And, Steven, I just need to confirm your full name, date of birth, and address, please. Correct. Yes. That's right. Beautiful. I'm I'm picking up that we may need to update that address. Is that right? Oh, p oh, beautiful. Congratulations. Very exciting. I'm phoning today to see if we can get you booked in for your annual review. Beautiful. So is there any day of the week that you prefer or is better for you? Yeah. I have an afternoon avail afternoon availability Tuesday, if that's okay. Is 2PM good for you? Beautiful. Now I'll look I'll book that in. Did you want me to send you a calendar invite for your to your emails? Nope. You're absolutely fine. I find that's the best way I do that's why I always offer it. It's the best way I track things, so whatever works for you. Fantastic. Alright. Well, I'll book that in. 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It's Jenna here from OQ Financial making contact to arrange your annual review. Hi, Steven. It's Jenna here from Oakview Financial. How are you today?\n\nI'm good. Thanks. I'm good. I'm reaching oh, sorry. Before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes.\n\nIs that okay? Yeah. Beautiful. And, Steven, I just need to confirm your full name, date of birth, and address, please. Correct.\n\nYes. That's right. Beautiful. I'm I'm picking up that we may need to update that address. Is that right?\n\nOh, p oh, beautiful. Congratulations. Very exciting. I'm phoning today to see if we can get you booked in for your annual review. Beautiful.\n\nSo is there any day of the week that you prefer or is better for you? Yeah. I have an afternoon avail afternoon availability Tuesday, if that's okay. Is 2PM good for you? Beautiful.\n\nNow I'll look I'll book that in. Did you want me to send you a calendar invite for your to your emails? Nope. You're absolutely fine. I find that's the best way I do that's why I always offer it.\n\nIt's the best way I track things, so whatever works for you. Fantastic. Alright. Well, I'll book that in. While I've got you on the phone, let's update your new address.\n\nWhat is that? Thirty four? Yep. Yep. Yep.\n\n$25.70. Beautiful. I've updated that with us. Once we've done the review, we'll work with you to get the form signed up, get update your address and contact the account with your super insurance provider. Beautiful.\n\nThanks so much for your time today. I really do appreciate it, and I'll speak to you next in next week. Yeah. Beautiful. Thanks, Tina.\n\nHave a great day. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi, Steven. It's Jenna here from OQ Financial making contact to arrange your annual review.\n\nChannel 1: Hello. Steven\n\nChannel 0: Hi, Steven. It's Jenna here from Oakview Financial.\n\nChannel 1: speaking.\n\nChannel 0: How are you today?\n\nChannel 1: Not bad. Yourself?\n\nChannel 0: I'm good. Thanks. I'm good. I'm reaching oh, sorry. Before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes.\n\nIs that okay?\n\nChannel 1: Yeah. It's fine.\n\nChannel 0: Yeah. Beautiful. And, Steven, I just need to confirm your full name, date of birth, and address, please.\n\nChannel 1: So Steven P. Sacca, thirty seventh ninety two. I think the address you have on file would be 19 Synth Street, Mornings,\n\nChannel 0: Correct.\n\nChannel 1: I believe.\n\nChannel 0: Yes. That's right. Beautiful.\n\nChannel 1: Yeah.\n\nChannel 0: I'm I'm picking up that we may need to update that address. Is that right?\n\nChannel 1: Yeah. I bought I bought a house\n\nChannel 0: Oh,\n\nChannel 1: since we we last\n\nChannel 0: p\n\nChannel 1: spoke.\n\nChannel 0: oh, beautiful. Congratulations.\n\nChannel 1: Thank you. Thank you.\n\nChannel 0: Very exciting.\n\nChannel 1: Yeah.\n\nChannel 0: I'm phoning today to see if we can get you booked in for your annual review.\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Beautiful. So is there any\n\nChannel 1: Oh,\n\nChannel 0: day of the week that you prefer\n\nChannel 1: no.\n\nChannel 0: or is better for you?\n\nChannel 1: I can do Tuesday next week.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. It\n\nChannel 0: I\n\nChannel 1: should\n\nChannel 0: have\n\nChannel 1: work.\n\nChannel 0: an afternoon avail afternoon availability Tuesday, if that's okay.\n\nChannel 1: Yeah. It should be fine.\n\nChannel 0: Is 2PM good for you?\n\nChannel 1: Yeah. It should be fine.\n\nChannel 0: Beautiful. Now I'll look I'll book that in. Did you want me to send you a calendar invite for your\n\nChannel 1: Yeah.\n\nChannel 0: to your emails?\n\nChannel 1: Please. Yeah. I'll I'll probably forget.\n\nChannel 0: Nope. You're absolutely fine. I find that's the best way I do that's why I always offer it. It's the best way I track things, so whatever\n\nChannel 1: Yeah.\n\nChannel 0: works\n\nChannel 1: Yeah.\n\nChannel 0: for you. Fantastic. Alright. Well, I'll book that in. While I've got you on the phone, let's\n\nChannel 1: Mhmm.\n\nChannel 0: update your new address.\n\nChannel 1: Yep.\n\nChannel 0: What is that?\n\nChannel 1: So it's 34,\n\nChannel 0: Thirty four?\n\nChannel 1: yeah, Water Glass, 1 Word, Water Glass,\n\nChannel 0: Yep.\n\nChannel 1: Street, Spring Farm.\n\nChannel 0: Yep. Yep.\n\nChannel 1: Alright. Price card is $25.70.\n\nChannel 0: $25.70. Beautiful.\n\nChannel 1: Yep.\n\nChannel 0: I've updated that with us. Once we've done the review, we'll work with you to get the form signed up, get update your address and contact the account with your super insurance provider.\n\nChannel 1: Yep. Yep. No problems.\n\nChannel 0: Beautiful. Thanks so much for your time today. I really do appreciate it, and I'll speak to you next in next week. Yeah.\n\nChannel 1: No. Yeah. No worries.\n\nChannel 0: Beautiful. Thanks, Tina. Have a great\n\nChannel 1: Thanks.\n\nChannel 0: day.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.03451218456029892},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.88,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.018593779823277146}],"sentiment":"neutral","sentiment_score":0.01953015657251372,"channel":1,"num_words":17,"start":0.39999998,"end":5.2999997},{"sentences":[{"text":"Hi, Steven.","start":8.96,"end":9.679999,"sentiment":"neutral","sentiment_score":0.058892691507935524},{"text":"It's Jenna here from OQ Financial making contact to arrange your annual 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representative from OQ Financial called Steven to schedule an annual review and asked for his personal information. The representative confirmed the address and offered a Tuesday appointment, but Steven declined and requested a calendar invite via email. The representative updated the address and thanked Steven for his time."},"intents":{"segments":[{"text":"It's Jenna here from OQ Financial making contact to arrange your annual review. Hello.","start_word":19,"end_word":32,"intents":[{"intent":"Schedule annual review","confidence_score":0.21637721}]},{"text":"Now I'll look I'll book that in. Did you want me to send you a calendar invite for your Yeah.","start_word":250,"end_word":269,"intents":[{"intent":"Book appointment","confidence_score":0.53767043}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi, Steven. It's Jenna here from OQ Financial making contact to arrange your annual review. Hello. Steven Hi, Steven. It's Jenna here from Oakview Financial. speaking. How are you today? Not bad. Yourself?","start_word":0,"end_word":49,"sentiment":"neutral","sentiment_score":0.08204063028097153},{"text":"I'm good. Thanks. I'm good.","start_word":50,"end_word":54,"sentiment":"positive","sentiment_score":0.4602608382701874},{"text":"I'm reaching oh, sorry. Before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yeah. It's fine. Yeah.","start_word":55,"end_word":87,"sentiment":"neutral","sentiment_score":0.07016075402498245},{"text":"Beautiful.","start_word":88,"end_word":88,"sentiment":"positive","sentiment_score":0.384554386138916},{"text":"And, Steven, I just need to confirm your full name, date of birth, and address, please. So Steven P. Sacca, thirty seventh ninety two. I think the address you have on file would be 19 Synth Street, Mornings, Correct. I believe. Yes. That's right.","start_word":89,"end_word":132,"sentiment":"neutral","sentiment_score":0.043802130967378616},{"text":"Beautiful.","start_word":133,"end_word":133,"sentiment":"positive","sentiment_score":0.3410627245903015},{"text":"Yeah. I'm I'm picking up that we may need to update that address. Is that right? Yeah. I bought I bought a house Oh, since we we last p spoke.","start_word":134,"end_word":163,"sentiment":"neutral","sentiment_score":0.029729828238487244},{"text":"oh, beautiful. Congratulations. Thank you. Thank you. Very exciting.","start_word":164,"end_word":172,"sentiment":"positive","sentiment_score":0.4828081727027893},{"text":"Yeah. I'm phoning today to see if we can get you booked in for your annual review. Yeah. That's fine. Beautiful. So is there any Oh, day of the week that you prefer no. or is better for you? I can do Tuesday next week. Yeah. Yeah. It I should have work. an afternoon avail afternoon availability Tuesday, if that's okay. Yeah. It should be fine. Is 2PM good for you? Yeah. It should be fine.","start_word":173,"end_word":248,"sentiment":"neutral","sentiment_score":0.09552079625427724},{"text":"Beautiful.","start_word":249,"end_word":249,"sentiment":"positive","sentiment_score":0.6470928192138672},{"text":"Now I'll look I'll book that in. Did you want me to send you a calendar invite for your Yeah. to your emails? Please. Yeah. I'll I'll probably forget. Nope. 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