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Sharon. It's Jenna from Oakview Financial. How are you? Good. Good.\n\nAre you back? Oh, sorry. Before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that alright? Beautiful.\n\nAnd, Sharon, just your full name, date of birth, and address, please. Beautiful. How's the recovery going? Yeah? Are you looking forward to that?\n\nYeah. It gets a bit tedious sitting at home, doesn't it? I was phoning this today just to see if I can book in a time with you that works to go through the advice that we talked about making those investment switches. I have some times next week or the week after, so I'm flexible to try and find a time that works best for you. Yeah.\n\nFriday, I'm off, but Thursday, I can do, say, about 11:00. Is that okay? Yeah? Okay. Beautiful.\n\nAlright. Fantastic. I'll book it in for next Thursday at eleven. Did you want me to send you a calendar invite to your email? Beautiful.\n\nAlright. Well, I'll speak to you then. 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It's Jenna from Oakview Financial. How are you?\n\nChannel 1: Good. How are you?\n\nChannel 0: Good. Good. Are you back? Oh, sorry. Before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes.\n\nIs that alright?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Beautiful. And, Sharon, just your full name, date of birth, and address, please.\n\nChannel 1: Sharon, Newstart 25969. 220735 Fadek Street, Albion.\n\nChannel 0: Beautiful. How's the recovery going?\n\nChannel 1: Not too bad. I'm back to work tomorrow. Just two days on, two days off.\n\nChannel 0: Yeah? Are\n\nChannel 1: Yeah.\n\nChannel 0: you looking\n\nChannel 1: So\n\nChannel 0: forward to that?\n\nChannel 1: I am looking forward to that, actually.\n\nChannel 0: Yeah. It gets a bit tedious sitting at home, doesn't it?\n\nChannel 1: It does. Yes.\n\nChannel 0: I was phoning this today just to see if I can book in a time with you that works\n\nChannel 1: Mhmm.\n\nChannel 0: to go through the advice that we talked about making those investment switches.\n\nChannel 1: Yes.\n\nChannel 0: I have some times next week or the week after, so I'm flexible to try and find a time that works best for you.\n\nChannel 1: Yeah. So next week,\n\nChannel 0: Yeah.\n\nChannel 1: I can do Thursday or Friday because I'm off Thursday and Friday.\n\nChannel 0: Friday, I'm off, but Thursday, I can do, say, about 11:00.\n\nChannel 1: Yeah. Or I can\n\nChannel 0: Is\n\nChannel 1: do\n\nChannel 0: that okay?\n\nChannel 1: yeah. Yeah. That's fine.\n\nChannel 0: Yeah? Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Beautiful. Alright. Fantastic. I'll book it in for next Thursday at eleven. Did you want me to send you a calendar invite to your email?\n\nChannel 1: Yeah. That'd yeah. That'd be good. Thank you.\n\nChannel 0: Beautiful. Alright. Well, I'll speak to you then. Enjoy your last day to yourself and I'll and before you go back to work for two days.\n\nChannel 1: I'm actually gonna get my hair done. It's so bad.\n\nChannel 0: Treat yourself. You deserve it.\n\nChannel 1: I know. I know. Right?\n\nChannel 0: Oh, well, enjoy.\n\nChannel 1: Thank you. And I will talk to you on Thursday.\n\nChannel 0: Beautiful. Thanks, Sharon. Enjoy your day, and I'll speak to you then.\n\nChannel 1: Okay. See you. Bye bye.\n\nChannel 0: Okay. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.025295782834291455}],"sentiment":"neutral","sentiment_score":0.025295782834291455,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hi, Sharon.","start":1.92,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.10421565175056458},{"text":"It's Jenna from Oakview Financial.","start":2.6399999,"end":4.34,"sentiment":"neutral","sentiment_score":0.14474228620529175},{"text":"How are you?","start":4.4,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.1426121840874354}],"sentiment":"neutral","sentiment_score":0.1359979286789894,"channel":0,"num_words":10,"start":1.92,"end":5.2999997},{"sentences":[{"text":"Good.","start":5.7599998,"end":6.0,"sentiment":"positive","sentiment_score":0.35567617416381836},{"text":"How are 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bye.","start":143.69894,"end":144.27895,"sentiment":"neutral","sentiment_score":0.11409414559602737}],"sentiment":"neutral","sentiment_score":0.12414114475250244,"channel":1,"num_words":5,"start":142.57895,"end":144.27895},{"sentences":[{"text":"Okay.","start":143.83888,"end":144.33888,"sentiment":"neutral","sentiment_score":0.10376062989234924},{"text":"Bye.","start":144.47888,"end":144.97888,"sentiment":"neutral","sentiment_score":0.08479349315166473}],"sentiment":"neutral","sentiment_score":0.09427706152200699,"channel":0,"num_words":2,"start":143.83888,"end":144.97888},{"sentences":[{"text":"Bye.","start":145.21895,"end":145.71895,"sentiment":"neutral","sentiment_score":0.056335482746362686}],"sentiment":"neutral","sentiment_score":0.056335482746362686,"channel":1,"num_words":1,"start":145.21895,"end":145.71895}]},"summary":{"result":"success","short":"A representative from Oakview Financial called Sharon to discuss her investment switches and to book an appointment for next week. They discuss some times and settle on Thursday at 11 pm. The representative will send a calendar invite to Sharon's email and they end the call on a friendly note."},"intents":{"segments":[{"text":"I was phoning this today just to see if I can book in a time with you that works Mhmm.","start_word":120,"end_word":139,"intents":[{"intent":"Schedule call","confidence_score":0.017500767}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Sharon. It's Jenna from Oakview Financial. How are you?","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.12579362094402313},{"text":"Good.","start_word":11,"end_word":11,"sentiment":"positive","sentiment_score":0.35567617416381836},{"text":"How are you?","start_word":12,"end_word":14,"sentiment":"neutral","sentiment_score":0.24063865840435028},{"text":"Good.","start_word":15,"end_word":15,"sentiment":"positive","sentiment_score":0.39727312326431274},{"text":"Good. Are you back? Oh, sorry. Before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that alright? Yeah. That's fine.","start_word":16,"end_word":49,"sentiment":"neutral","sentiment_score":0.052670832723379135},{"text":"Beautiful.","start_word":50,"end_word":50,"sentiment":"positive","sentiment_score":0.511671781539917},{"text":"And, Sharon, just your full name, date of birth, and address, please. Sharon, Newstart 25969. 220735 Fadek Street, Albion.","start_word":51,"end_word":69,"sentiment":"neutral","sentiment_score":0.0793687254190445},{"text":"Beautiful.","start_word":70,"end_word":70,"sentiment":"positive","sentiment_score":0.36472299695014954},{"text":"How's the recovery going? Not too bad. I'm back to work tomorrow. Just two days on, two days off. Yeah? Are Yeah. you looking So forward to that?","start_word":71,"end_word":98,"sentiment":"neutral","sentiment_score":0.1571052521467209},{"text":"I am looking forward to that, actually.","start_word":99,"end_word":105,"sentiment":"positive","sentiment_score":0.3704959452152252},{"text":"Yeah. It gets a bit tedious sitting at home, doesn't it? It does. Yes. I was phoning this today just to see if I can book in a time with you that works Mhmm. to go through the advice that we talked about making those investment switches. Yes. I have some times next week or the week after, so I'm flexible to try and find a time that works best for you. Yeah. So next week, Yeah. I can do Thursday or Friday because I'm off Thursday and Friday. Friday, I'm off, but Thursday, I can do, say, about 11:00. Yeah. Or I can Is do that okay? yeah. Yeah. That's fine. Yeah? Okay. Yeah. Beautiful. Alright.","start_word":106,"end_word":222,"sentiment":"neutral","sentiment_score":0.04013419896364212},{"text":"Fantastic.","start_word":223,"end_word":223,"sentiment":"positive","sentiment_score":0.513264536857605},{"text":"I'll book it in for next Thursday at eleven. Did you want me to send you a calendar invite to your email? Yeah. That'd yeah. That'd be good.","start_word":224,"end_word":251,"sentiment":"neutral","sentiment_score":0.1941642016172409},{"text":"Thank you. Beautiful.","start_word":252,"end_word":254,"sentiment":"positive","sentiment_score":0.3707355558872223},{"text":"Alright. Well, I'll speak to you then. Enjoy your last day to yourself and I'll and before you go back to work for two days. I'm actually gonna get my hair done. It's so bad. Treat yourself. You deserve it. I know. I know. Right? Oh, well, enjoy. Thank you. And I will talk to you on Thursday.","start_word":255,"end_word":312,"sentiment":"neutral","sentiment_score":0.11087960749864578},{"text":"Beautiful. Thanks, Sharon.","start_word":313,"end_word":315,"sentiment":"positive","sentiment_score":0.36545833945274353},{"text":"Enjoy your day, and I'll speak to you then. Okay. See you. Bye bye. Okay. Bye. Bye.","start_word":316,"end_word":332,"sentiment":"neutral","sentiment_score":0.1931353360414505}],"average":{"sentiment":"neutral","sentiment_score":0.11324704716543477}}}}