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For account security as well, could you provide the date of birth on the account? Mhmm. Thank you so much, Riley. So we received here your inquiry about reinstating your Wi Fi for I mean, reinstating the service. Right? That's good to hear. Yes. I know. Sometimes it happens. But no worries. We'll go ahead and welcome your payment plan. I can also confirm here that you could pay weekly. Could you provide me a specific day or which day are you gonna pay for $50 weekly, Riley? Is it So is it going to be Wednesday or Thursday, March? Better it would be Friday. But if you choose either Wednesday. Okay. Thank you so much. And to reinstate your service, Riley, we will have to process the $30 invoice on your account. So just give me one second. Hold on. Mhmm. I can also help you. Sure. Yeah. We could actually check it within the day or until tomorrow once everything is settled on our end. We will work on it once the payment has been processed, and we'll make sure to reinstate your service. Yeah. So for this one, since we are gonna have the payment plan, Riley, we will need you to save valid payment method on your end I mean, on your account. So I can help you doing that. Just give me one second. Alright. Can you provide me the card number, please? And is it your credit card? Okay. Mhmm. Alright. Okay. Got it. I have 4154360014768034. Correct? Can you provide me the name that is showing on your account? I see. Right. L e w k o w I c t. Thank you so much. How about the expiration date, please? Thank you so much. I have two zero one twenty thirty. How about the CVV or the CVV, please? Thank you so much. Let me save this card and have it allow for future charges. Okay. Hold. Alright. So we'll just process the invoice for you the $30, Riley. So that's gonna happen today so that we can reinstate the service. We already added the card on file. To make sure it's to make sure it's valid, we'll try to process the reinstate amount of $30. If in any case we'll encounter problems with the card, I'll go I'll make sure to call you back. And, also, you mean the $30? Yeah. So for this one, there is no we had to create the invoice first for the $30, but but no worries. We'll only charge you we'll only attempt to charge you to charge your card for the reinstate from reinstating the service for the amount of $30. Okay. And weekly, you will be paying or you will you'll have a payment plan for weekly amount of $50 every Friday. Alright. So we'll reach out to you if in any case we run into error problem while pressing your weekly payment plan. Okay? Thank you so much. Is there anything else I can help you with? Thank you so much. I will also try to call you regarding your service. And once the payment status of the payment once we try to sort everything out here. Okay? Thank you so much, and have a great rest of your day, Riley. 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Hi. My name is Mary. I'm calling from Airtel. Am I speaking with Riley?\n\nI'm doing great. Thank you so much for, asking, Riley. For account security as well, could you provide the date of birth on the account? Mhmm. Thank you so much, Riley.\n\nSo we received here your inquiry about reinstating your Wi Fi for I mean, reinstating the service. Right? That's good to hear. Yes. I know.\n\nSometimes it happens. But no worries. We'll go ahead and welcome your payment plan. I can also confirm here that you could pay weekly. Could you provide me a specific day or which day are you gonna pay for $50 weekly, Riley?\n\nIs it So is it going to be Wednesday or Thursday, March? Better it would be Friday. But if you choose either Wednesday. Okay. Thank you so much.\n\nAnd to reinstate your service, Riley, we will have to process the $30 invoice on your account. So just give me one second. Hold on. Mhmm. I can also help you.\n\nSure. Yeah. We could actually check it within the day or until tomorrow once everything is settled on our end. We will work on it once the payment has been processed, and we'll make sure to reinstate your service. Yeah.\n\nSo for this one, since we are gonna have the payment plan, Riley, we will need you to save valid payment method on your end I mean, on your account. So I can help you doing that. Just give me one second. Alright. Can you provide me the card number, please?\n\nAnd is it your credit card? Okay. Mhmm. Alright. Okay.\n\nGot it. I have 4154360014768034. Correct? Can you provide me the name that is showing on your account? I see.\n\nRight. L e w k o w I c t. Thank you so much. How about the expiration date, please? Thank you so much.\n\nI have two zero one twenty thirty. How about the CVV or the CVV, please? Thank you so much. Let me save this card and have it allow for future charges. Okay.\n\nHold. Alright. So we'll just process the invoice for you the $30, Riley. So that's gonna happen today so that we can reinstate the service. We already added the card on file.\n\nTo make sure it's to make sure it's valid, we'll try to process the reinstate amount of $30. If in any case we'll encounter problems with the card, I'll go I'll make sure to call you back. And, also, you mean the $30? Yeah. So for this one, there is no we had to create the invoice first for the $30, but but no worries.\n\nWe'll only charge you we'll only attempt to charge you to charge your card for the reinstate from reinstating the service for the amount of $30. Okay. And weekly, you will be paying or you will you'll have a payment plan for weekly amount of $50 every Friday. Alright. So we'll reach out to you if in any case we run into error problem while pressing your weekly payment plan.\n\nOkay? Thank you so much. Is there anything else I can help you with? Thank you so much. I will also try to call you regarding your service.\n\nAnd once the payment status of the payment once we try to sort everything out here. Okay? Thank you so much, and have a great rest of your day, Riley. Goodbye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.017046047374606133},{"text":"Hi.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.04236188530921936},{"text":"My name is Mary.","start":3.12,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.04193447344005108},{"text":"I'm calling from Airtel.","start":3.9199998,"end":5.14,"sentiment":"neutral","sentiment_score":0.047029261477291584},{"text":"Am I speaking with Riley?","start":5.44,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.05177907794713974}],"sentiment":"neutral","sentiment_score":0.044943884139259656,"num_words":15,"start":1.76,"end":6.8199997},{"sentences":[{"text":"I'm doing great.","start":8.4,"end":9.28,"sentiment":"positive","sentiment_score":0.7266790469487509},{"text":"Thank you so much for, asking, Riley.","start":9.28,"end":11.28,"sentiment":"positive","sentiment_score":0.6504852516310555},{"text":"For account 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Hey. How you going? Yeah. You are. My birthday. Yes. Thirty fifth of third two thousand and three. Yeah. I've I've been having a couple of emails with this lady named Melissa Holmes. She said that if I can sort out a payment plan, we we might be able to sort back out my system my service. Sorry. I can pass, but I don't know what payday my new work is. So just go Wednesday, Thursday, I'll be able to pay I'll be able to pay the 50. Yeah. We'll get just go Friday just in yeah. Go Friday just in case, but I don't get paid till the Friday. Yeah. I haven't actually sent it through yet. I was waiting to hear back from if if I could do that. So I'll send it through now. Just while I've got you on the phone. So, yeah, as I said, I wasn't sure if I could do that or not, so I'll just hold off. Is there any way that the Wi Fi will be reinstated by tomorrow afternoon? I've just got a something on Friday that requires Wi Fi. Yeah. Beautiful. Yeah. Beautiful. Yep. Alright. Yeah. Give me one second. Let's see if you have it soon. Yeah. Yeah. Yeah. 4154 3600 1476 8034. Yep. Riley Lukowith, r I l e y, and then Lukowic is spelled l e w k o w I c zed. Expiration is zero one slash thirty. 705. Well, did you sorry. Did you just wanna try to take the money out now so nothing else takes it? Yeah. It takes the $30 now so nothing else takes it. Oh, okay. Yep. Yeah. Until it's back on mobile. Yeah. Too easy. Thank you. No. That's all. Thank you. Beautiful. Thank you very much. You too. 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Hey. How you going? Yeah. You are.\n\nMy birthday. Yes. Thirty fifth of third two thousand and three. Yeah. I've I've been having a couple of emails with this lady named Melissa Holmes.\n\nShe said that if I can sort out a payment plan, we we might be able to sort back out my system my service. Sorry. I can pass, but I don't know what payday my new work is. So just go Wednesday, Thursday, I'll be able to pay I'll be able to pay the 50. Yeah.\n\nWe'll get just go Friday just in yeah. Go Friday just in case, but I don't get paid till the Friday. Yeah. I haven't actually sent it through yet. I was waiting to hear back from if if I could do that.\n\nSo I'll send it through now. Just while I've got you on the phone. So, yeah, as I said, I wasn't sure if I could do that or not, so I'll just hold off. Is there any way that the Wi Fi will be reinstated by tomorrow afternoon? I've just got a something on Friday that requires Wi Fi.\n\nYeah. Beautiful. Yeah. Beautiful. Yep.\n\nAlright. Yeah. 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me one second.","start":185.98999,"end":187.03,"sentiment":"neutral","sentiment_score":0.03248223662376404},{"text":"Let's see if you have it soon.","start":187.03,"end":188.41,"sentiment":"neutral","sentiment_score":0.04881523868867329},{"text":"Yeah.","start":192.705,"end":192.94499,"sentiment":"neutral","sentiment_score":0.018804296851158146}],"sentiment":"neutral","sentiment_score":0.0401948985776731,"num_words":14,"start":184.95,"end":192.94499},{"sentences":[{"text":"Yeah.","start":192.94499,"end":193.105,"sentiment":"neutral","sentiment_score":0.01925483345985413},{"text":"Yeah.","start":193.105,"end":193.605,"sentiment":"neutral","sentiment_score":0.01811571978032589},{"text":"4154 3600 1476 8034.","start":195.345,"end":210.14,"sentiment":"neutral","sentiment_score":0.009069090941920877},{"text":"Yep.","start":226.69499,"end":227.19499,"sentiment":"neutral","sentiment_score":0.0168467964977026},{"text":"Riley Lukowith, r I l e y, and then Lukowic is spelled l e w k o w I c 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you.","start":420.275,"end":421.01498,"sentiment":"neutral","sentiment_score":0.25057727843523026},{"text":"Beautiful.","start":431.05893,"end":431.45892,"sentiment":"positive","sentiment_score":0.4460855722427368},{"text":"Thank you very much.","start":431.45892,"end":432.51892,"sentiment":"positive","sentiment_score":0.5356826931238174},{"text":"You too.","start":436.09894,"end":436.81894,"sentiment":"positive","sentiment_score":0.33695708215236664},{"text":"Bye.","start":436.81894,"end":437.31894,"sentiment":"neutral","sentiment_score":-0.08639709651470184}],"sentiment":"positive","sentiment_score":0.36774879693984985,"num_words":10,"start":420.275,"end":437.31894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello? Hi. My name is Mary. I'm calling from Airtel. Am\n\nChannel 1: Hey.\n\nChannel 0: I speaking\n\nChannel 1: How\n\nChannel 0: with\n\nChannel 1: you going?\n\nChannel 0: Riley?\n\nChannel 1: Yeah. You are.\n\nChannel 0: I'm doing great. Thank you so much for, asking, Riley. For account security as well, could you provide the date of birth on the account?\n\nChannel 1: My birthday.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes. Thirty fifth of third two thousand and three.\n\nChannel 0: Thank you so much, Riley. So we received here your inquiry about reinstating your Wi Fi for I mean, reinstating the service. Right?\n\nChannel 1: Yeah. I've I've been having a couple of emails with this lady named Melissa Holmes. She said that if I can sort out a payment plan, we we might be able to sort back out my system my\n\nChannel 0: That's\n\nChannel 1: service.\n\nChannel 0: good\n\nChannel 1: Sorry.\n\nChannel 0: to hear. Yes. I know. Sometimes it happens. But no worries.\n\nWe'll go ahead and welcome your payment plan. I can also confirm here that you could pay weekly. Could you provide me a specific day or which day are you gonna pay for $50 weekly, Riley?\n\nChannel 1: I can\n\nChannel 0: Is it\n\nChannel 1: pass, but I don't know what payday my new work is. So just go Wednesday, Thursday, I'll be able to pay I'll be able to pay the 50.\n\nChannel 0: So is it going to be Wednesday or Thursday, March? Better it would be Friday. But if\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: We'll\n\nChannel 0: choose\n\nChannel 1: get\n\nChannel 0: either\n\nChannel 1: just go\n\nChannel 0: Wednesday.\n\nChannel 1: Friday just in yeah. Go Friday just in case, but I don't get paid till the Friday.\n\nChannel 0: Okay. Thank you so much. And to reinstate your service, Riley, we will have to process the $30 invoice on your account. So just give me one second.\n\nChannel 1: Yeah.\n\nChannel 0: Hold on.\n\nChannel 1: I haven't actually sent it through yet. I was waiting to hear back from if if I could do that. So I'll send it through now.\n\nChannel 0: Mhmm.\n\nChannel 1: Just\n\nChannel 0: I\n\nChannel 1: while\n\nChannel 0: can\n\nChannel 1: I've\n\nChannel 0: also\n\nChannel 1: got you\n\nChannel 0: help\n\nChannel 1: on the\n\nChannel 0: you.\n\nChannel 1: phone. So, yeah, as I said, I wasn't sure if I could do that or not, so I'll just hold off. Is there any way that the Wi Fi will be reinstated by tomorrow afternoon? I've just got a something on Friday that requires Wi Fi.\n\nChannel 0: Sure. Yeah. We could actually check it within the day or until tomorrow once everything is settled on our end.\n\nChannel 1: Yeah. Beautiful.\n\nChannel 0: We will work on it once the payment has been processed, and we'll make sure to reinstate your service.\n\nChannel 1: Yeah. Beautiful.\n\nChannel 0: Yeah. So for this one, since we are gonna have the payment plan, Riley, we will need you to save valid payment method on your end I mean, on your account. So I can help you doing that. Just give\n\nChannel 1: Yep.\n\nChannel 0: me one second. Alright. Can you provide me the card number, please?\n\nChannel 1: Alright. Yeah. Give me one second. Let's see if you have it soon.\n\nChannel 0: And is it your credit card?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: 4154\n\nChannel 0: Mhmm.\n\nChannel 1: 3600\n\nChannel 0: Alright.\n\nChannel 1: 1476\n\nChannel 0: Okay.\n\nChannel 1: 8034.\n\nChannel 0: Got it. I have 4154360014768034. Correct? Can you provide me the name that is showing on your account?\n\nChannel 1: Yep. Riley Lukowith, r I l e y, and then Lukowic is spelled l e w k o w I c zed.\n\nChannel 0: I see. Right. L e w k o w I c t. Thank you so much. How about the expiration date, please?\n\nChannel 1: Expiration is zero one slash thirty.\n\nChannel 0: Thank you so much. I have two zero one twenty thirty. How about the CVV or the CVV, please?\n\nChannel 1: 705.\n\nChannel 0: Thank you so much. Let me save this card and have it allow for future charges. Okay. Hold. Alright.\n\nSo we'll just process the invoice for you the $30, Riley. So that's gonna happen today so that we can reinstate the service. We already added the card on file. To make sure it's to make sure it's valid, we'll try to process the reinstate amount of $30. If in any case we'll encounter problems with the card, I'll go I'll make sure to call you back.\n\nChannel 1: Well,\n\nChannel 0: And,\n\nChannel 1: did\n\nChannel 0: also,\n\nChannel 1: you sorry. Did you just wanna try to take the money out now so nothing else takes it?\n\nChannel 0: you mean the $30?\n\nChannel 1: Yeah. It takes the $30 now so nothing else\n\nChannel 0: Yeah. So for this one, there is no we had to create the invoice first\n\nChannel 1: takes\n\nChannel 0: for the\n\nChannel 1: it.\n\nChannel 0: $30,\n\nChannel 1: Oh, okay.\n\nChannel 0: but but no worries. We'll only charge you we'll only attempt to charge you to charge your card for the reinstate from reinstating the service for the amount of $30.\n\nChannel 1: Yep.\n\nChannel 0: Okay. And weekly, you will be paying or you will you'll have a payment plan for weekly amount of $50 every Friday.\n\nChannel 1: Yeah. Until it's back on mobile. Yeah.\n\nChannel 0: Alright. So we'll reach out to you if in any case we run into error problem while pressing your weekly payment plan. Okay?\n\nChannel 1: Too easy. Thank you.\n\nChannel 0: Thank you so much. Is there anything else I can help you with?\n\nChannel 1: No. That's all. Thank you.\n\nChannel 0: Thank you so much. I will also try to call you regarding your service. And once the payment status of the payment once we try to sort everything out here. Okay?\n\nChannel 1: Beautiful. Thank you very much.\n\nChannel 0: Thank you so much, and have a great rest of your day, Riley. Goodbye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.011428384110331535}],"sentiment":"neutral","sentiment_score":0.011428384110331535,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.017046047374606133},{"text":"Hi.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.04236188530921936},{"text":"My name is Mary.","start":3.12,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.04193447344005108},{"text":"I'm calling from 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Riley.","start":9.28,"end":11.28,"sentiment":"positive","sentiment_score":0.6504852516310555},{"text":"For account security as well, could you provide the date of birth on the account?","start":11.28,"end":15.405,"sentiment":"neutral","sentiment_score":0.21870872974395753}],"sentiment":"positive","sentiment_score":0.4005625939369202,"channel":0,"num_words":25,"start":8.4,"end":15.405},{"sentences":[{"text":"My birthday.","start":16.115,"end":16.855,"sentiment":"neutral","sentiment_score":0.0321614732965827}],"sentiment":"neutral","sentiment_score":0.0321614732965827,"channel":1,"num_words":2,"start":16.115,"end":16.855},{"sentences":[{"text":"Mhmm.","start":18.025,"end":18.525,"sentiment":"neutral","sentiment_score":0.02651883289217949}],"sentiment":"neutral","sentiment_score":0.02651883289217949,"channel":0,"num_words":1,"start":18.025,"end":18.525},{"sentences":[{"text":"Yes.","start":18.675,"end":19.075,"sentiment":"neutral","sentiment_score":0.04321713000535965},{"text":"Thirty 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Friday.","start":394.885,"end":404.36,"sentiment":"neutral","sentiment_score":0.07563515220369611}],"sentiment":"neutral","sentiment_score":0.07607215033336119,"channel":0,"num_words":22,"start":394.165,"end":404.36},{"sentences":[{"text":"Yeah.","start":404.77002,"end":405.09,"sentiment":"neutral","sentiment_score":0.04204456880688667},{"text":"Until it's back on mobile.","start":405.09,"end":406.53,"sentiment":"neutral","sentiment_score":0.02441346235573292},{"text":"Yeah.","start":406.53,"end":407.03,"sentiment":"neutral","sentiment_score":0.07281553745269775}],"sentiment":"neutral","sentiment_score":0.033846774005464146,"channel":1,"num_words":7,"start":404.77002,"end":407.03},{"sentences":[{"text":"Alright.","start":407.46,"end":407.94,"sentiment":"neutral","sentiment_score":0.09869267791509628},{"text":"So we'll reach out to you if in any case we run into error problem while pressing your weekly payment plan.","start":407.94,"end":414.18,"sentiment":"neutral","sentiment_score":0.046275074992861064},{"text":"Okay?","start":414.18,"end":414.495,"sentiment":"neutral","sentiment_score":0.08138999342918396}],"sentiment":"neutral","sentiment_score":0.05008083679105924,"channel":0,"num_words":23,"start":407.46,"end":414.495},{"sentences":[{"text":"Too easy.","start":414.835,"end":415.47498,"sentiment":"neutral","sentiment_score":0.16119079291820526},{"text":"Thank you.","start":415.47498,"end":416.13498,"sentiment":"neutral","sentiment_score":0.29141218960285187}],"sentiment":"neutral","sentiment_score":0.22630149126052856,"channel":1,"num_words":4,"start":414.835,"end":416.13498},{"sentences":[{"text":"Thank you so much.","start":416.495,"end":417.615,"sentiment":"positive","sentiment_score":0.466642826795578},{"text":"Is there anything else I can help you with?","start":417.615,"end":419.475,"sentiment":"neutral","sentiment_score":0.17740381260712942}],"sentiment":"neutral","sentiment_score":0.2664004323574213,"channel":0,"num_words":13,"start":416.495,"end":419.475},{"sentences":[{"text":"No.","start":419.63498,"end":419.875,"sentiment":"neutral","sentiment_score":0.027033016085624695},{"text":"That's all.","start":419.875,"end":420.275,"sentiment":"neutral","sentiment_score":0.04396911710500717},{"text":"Thank you.","start":420.275,"end":421.01498,"sentiment":"neutral","sentiment_score":0.25057727843523026}],"sentiment":"neutral","sentiment_score":0.1232251614332199,"channel":1,"num_words":5,"start":419.63498,"end":421.01498},{"sentences":[{"text":"Thank you so much.","start":421.055,"end":422.01498,"sentiment":"positive","sentiment_score":0.38491489738225937},{"text":"I will also try to call you regarding your service.","start":422.01498,"end":425.055,"sentiment":"neutral","sentiment_score":0.13561436906456947},{"text":"And once the payment status of the payment once we try to sort everything out here.","start":425.055,"end":430.19894,"sentiment":"neutral","sentiment_score":0.10132076102308929},{"text":"Okay?","start":430.19894,"end":430.69894,"sentiment":"neutral","sentiment_score":0.11969716846942902}],"sentiment":"neutral","sentiment_score":0.1495687943552771,"channel":0,"num_words":31,"start":421.055,"end":430.69894},{"sentences":[{"text":"Beautiful.","start":431.05893,"end":431.45892,"sentiment":"positive","sentiment_score":0.4460855722427368},{"text":"Thank you very much.","start":431.45892,"end":432.51892,"sentiment":"positive","sentiment_score":0.5356826931238174}],"sentiment":"positive","sentiment_score":0.5177632689476013,"channel":1,"num_words":5,"start":431.05893,"end":432.51892},{"sentences":[{"text":"Thank you so much, and have a great rest of your day, Riley.","start":432.83896,"end":435.55896,"sentiment":"positive","sentiment_score":0.6770643729429978},{"text":"Goodbye.","start":435.55896,"end":436.05896,"sentiment":"positive","sentiment_score":0.33967846632003784}],"sentiment":"positive","sentiment_score":0.6529653796127864,"channel":0,"num_words":14,"start":432.83896,"end":436.05896},{"sentences":[{"text":"You too.","start":436.09894,"end":436.81894,"sentiment":"positive","sentiment_score":0.33695708215236664},{"text":"Bye.","start":436.81894,"end":437.31894,"sentiment":"neutral","sentiment_score":-0.08639709651470184}],"sentiment":"neutral","sentiment_score":0.19583902259667715,"channel":1,"num_words":3,"start":436.09894,"end":437.31894}]},"summary":{"result":"success","short":"A representative from Airtel called a customer named Riley to discuss reinstating their Wi Fi service. The representative confirms the customer's payment plan and explains that they will reinstate the service once the payment is processed. The customer is informed that they will receive a payment plan for their weekly payment and is advised to save their credit card information for future charges."},"intents":{"segments":[{"text":"So we received here your inquiry about reinstating your Wi Fi for I mean, reinstating the service. Right?","start_word":65,"end_word":82,"intents":[{"intent":"Restart wi fi service","confidence_score":0.012445034}]},{"text":"Is there any way that the Wi Fi will be reinstated by tomorrow afternoon?","start_word":338,"end_word":351,"intents":[{"intent":"Request wifi reinstatement","confidence_score":0.050390303}]},{"text":"So we'll just process the invoice for you the $30, Riley. So that's gonna happen today so that we can reinstate the service.","start_word":596,"end_word":618,"intents":[{"intent":"Process invoice","confidence_score":0.6918864}]},{"text":"Is there anything else I can help you with? No.","start_word":811,"end_word":820,"intents":[{"intent":"Offer assistance","confidence_score":0.0014357659}]},{"text":"Is there anything else I can help you with? No. That's all.","start_word":811,"end_word":822,"intents":[{"intent":"End conversation","confidence_score":0.04898772}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi. My name is Mary. I'm calling from Airtel. Am I Hey. speaking How with you going? Riley? Yeah.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.056928470730781555},{"text":"You are. I'm doing great. Thank you so much for, asking, Riley.","start_word":21,"end_word":32,"sentiment":"positive","sentiment_score":0.6227526664733887},{"text":"For account security as well, could you provide the date of birth on the account? My birthday. Mhmm. Yes. Thirty fifth of third two thousand and three.","start_word":33,"end_word":59,"sentiment":"neutral","sentiment_score":0.12349211424589156},{"text":"Thank you so much, Riley.","start_word":60,"end_word":64,"sentiment":"positive","sentiment_score":0.463321715593338},{"text":"So we received here your inquiry about reinstating your Wi Fi for I mean, reinstating the service. Right? Yeah. I've I've been having a couple of emails with this lady named Melissa Holmes. She said that if I can sort out a payment plan, we we might be able to sort back out my system my That's service. good Sorry. to hear. Yes. I know. Sometimes it happens. But no worries.","start_word":65,"end_word":135,"sentiment":"neutral","sentiment_score":0.05394614860415459},{"text":"We'll go ahead and welcome your payment plan.","start_word":136,"end_word":143,"sentiment":"positive","sentiment_score":0.36950138211250305},{"text":"I can also confirm here that you could pay weekly. Could you provide me a specific day or which day are you gonna pay for $50 weekly, Riley? I can Is it pass, but I don't know what payday my new work is. So just go Wednesday, Thursday, I'll be able to pay I'll be able to pay the 50. So is it going to be Wednesday or Thursday, March? Better it would be Friday. But if Yeah. you We'll choose get either just go Wednesday. Friday just in yeah. Go Friday just in case, but I don't get paid till the Friday. Okay. Thank you so much. And to reinstate your service, Riley, we will have to process the $30 invoice on your account. So just give me one second. Yeah. Hold on. I haven't actually sent it through yet. I was waiting to hear back from if if I could do that. So I'll send it through now. Mhmm. Just I while can I've also got you help on the you. phone. So, yeah, as I said, I wasn't sure if I could do that or not, so I'll just hold off. Is there any way that the Wi Fi will be reinstated by tomorrow afternoon? I've just got a something on Friday that requires Wi Fi. Sure. Yeah. We could actually check it within the day or until tomorrow once everything is settled on our end.","start_word":144,"end_word":382,"sentiment":"neutral","sentiment_score":0.02061487390819516},{"text":"Yeah. Beautiful. We will work on it once the payment has been processed, and we'll make sure to reinstate your service. Yeah. Beautiful.","start_word":383,"end_word":405,"sentiment":"positive","sentiment_score":0.4690391719341278},{"text":"Yeah. So for this one, since we are gonna have the payment plan, Riley, we will need you to save valid payment method on your end I mean, on your account. So I can help you doing that. Just give Yep. me one second. Alright. Can you provide me the card number, please? Alright. Yeah. Give me one second. Let's see if you have it soon. And is it your credit card? Yeah. Yeah. Yeah. Okay. 4154 Mhmm. 3600 Alright. 1476 Okay. 8034. Got it. I have 4154360014768034. Correct? Can you provide me the name that is showing on your account? Yep. Riley Lukowith, r I l e y, and then Lukowic is spelled l e w k o w I c zed. I see. Right. L e w k o w I c t.","start_word":406,"end_word":540,"sentiment":"neutral","sentiment_score":0.0650082677602768},{"text":"Thank you so much.","start_word":541,"end_word":544,"sentiment":"positive","sentiment_score":0.38051891326904297},{"text":"How about the expiration date, please? Expiration is zero one slash thirty.","start_word":545,"end_word":556,"sentiment":"neutral","sentiment_score":0.019215699285268784},{"text":"Thank you so much.","start_word":557,"end_word":560,"sentiment":"positive","sentiment_score":0.38673850893974304},{"text":"I have two zero one twenty thirty. How about the CVV or the CVV, please?","start_word":561,"end_word":575,"sentiment":"neutral","sentiment_score":0.0434490571419398},{"text":"705. Thank you so much. Let me save this card and have it allow for future charges.","start_word":576,"end_word":592,"sentiment":"positive","sentiment_score":0.4213346540927887},{"text":"Okay. Hold. Alright. So we'll just process the invoice for you the $30, Riley. So that's gonna happen today so that we can reinstate the service. We already added the card on file. To make sure it's to make sure it's valid, we'll try to process the reinstate amount of $30. If in any case we'll encounter problems with the card, I'll go I'll make sure to call you back. Well, And, did also, you sorry. Did you just wanna try to take the money out now so nothing else takes it? you mean the $30? Yeah. It takes the $30 now so nothing else Yeah. So for this one, there is no we had to create the invoice first takes for the it. $30, Oh, okay. but but no worries. We'll only charge you we'll only attempt to charge you to charge your card for the reinstate from reinstating the service for the amount of $30. Yep. Okay. And weekly, you will be paying or you will you'll have a payment plan for weekly amount of $50 every Friday. Yeah. Until it's back on mobile. Yeah. Alright. So we'll reach out to you if in any case we run into error problem while pressing your weekly payment plan. Okay? Too easy. Thank you.","start_word":593,"end_word":806,"sentiment":"neutral","sentiment_score":0.07191363722085953},{"text":"Thank you so much.","start_word":807,"end_word":810,"sentiment":"positive","sentiment_score":0.4666952192783356},{"text":"Is there anything else I can help you with? No. That's all. Thank you.","start_word":811,"end_word":824,"sentiment":"neutral","sentiment_score":0.14307156205177307},{"text":"Thank you so much.","start_word":825,"end_word":828,"sentiment":"positive","sentiment_score":0.385207086801529},{"text":"I will also try to call you regarding your service. And once the payment status of the payment once we try to sort everything out here. Okay?","start_word":829,"end_word":855,"sentiment":"neutral","sentiment_score":0.11450619250535964},{"text":"Beautiful. Thank you very much. Thank you so much, and have a great rest of your day, Riley. Goodbye.","start_word":856,"end_word":874,"sentiment":"positive","sentiment_score":0.619809561654141},{"text":"You too. Bye.","start_word":875,"end_word":877,"sentiment":"neutral","sentiment_score":0.232936292886734}],"average":{"sentiment":"neutral","sentiment_score":0.10515312350526149}}}}