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Yeah. Yeah. So how are... How is it going? How are you doing today, Rosemary? That's good. That's good. That... Uh-huh. That's good to hear. So our last conversation is about activating your service first week of October. Correct? Yeah. So so for for this one, Rosemary, we have... For us to activate your service, we have to make sure that Raja's connection is currently disconnected and completely canceled so that you can use the same address. Is there any way that you could verify, sorry. Because for us to disconnect or cancel Raja's service, the current balance for $9.03 must be settled. If I call him today, will I be able to get hold of him so that we can settle the payment and then we can activate your own service? Yeah. With regards to your plan, we actually have an Yeah. For... If if we... That's so cute. If we... I mean, if you are going to be in a lock in contract with us for... Let us see. Our current prices... Because we currently launched a new website and updated prices. So under twelve months contract, you can get to save 15% discount for your first six months and then full price after after the the discounted once after six months. Are you going to get the same plan with Raha, which is 25 n d p s? Okay. The 25 n d p s. For the 25 n d p s, it's the one you can... Yeah. The current price for 25 NPPS is actually $69.95. If you plan to be... I mean, to get the 15% discount for six months, of course, we can give it to you. Hello? Hi. How are you doing? Do you remember me? My name is Mary. You can call me Mary. She's laughing. What's your name? Hi. Hi. Hi, Tiela. Hi. Hi, her. Okay. Well, moving forward... Well, Raha is no longer with... In this address. Correct? Yeah. If... Yeah. How about your router? Are you going to use... How about your router? Are you going to use a Raja's router? Oh, that's great. So it's already your... I mean, you're gonna have, you know, more savings since he's leaving the router with you. So for us to continue activating your service under the same address, Rosemary, I need to call Raha so that we can settle the payment and disconnect his service today so that we can activate your service today as well. Okay. If in any case that you can... I mean, we were routed to voice mail, I'll try again calling him back tomorrow, but rest assured that we will activate your service before the disconnection of... Or as soon as possible once Ra's account has been disconnected and canceled. Okay? No. Go... Worries. I'm gonna... I'm going to call him so that we can process the settlement and... For the remaining day. And if I will be able to get ahold of him, I'll give you a callback. Alright. Thank you so much. And thank you so much, by the way, again, Rosemary, for ringing me that. I really appreciate that. Thank you. Bye, Ciela. Bye bye, Ciela. I think I made a friend. Her name is Ciela. Bye, Ciela. Bye. I heard her. Thank you so much, Rosemary. Enjoy the rest of your day. 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you for calling Airtel. My name is Mary. May I have your name, please? Sorry. What's your name again?\n\nOh, yes. Rosemary. I called you earlier. Yeah. My name is Mary.\n\nCan you remember me? Yeah. Yeah. So how are... How is it going?\n\nHow are you doing today, Rosemary? That's good. That's good. That... Uh-huh.\n\nThat's good to hear. So our last conversation is about activating your service first week of October. Correct? Yeah. So so for for this one, Rosemary, we have...\n\nFor us to activate your service, we have to make sure that Raja's connection is currently disconnected and completely canceled so that you can use the same address. Is there any way that you could verify, sorry. Because for us to disconnect or cancel Raja's service, the current balance for $9.03 must be settled. If I call him today, will I be able to get hold of him so that we can settle the payment and then we can activate your own service? Yeah.\n\nWith regards to your plan, we actually have an Yeah. For... If if we... That's so cute. If we...\n\nI mean, if you are going to be in a lock in contract with us for... Let us see. Our current prices... Because we currently launched a new website and updated prices. So under twelve months contract, you can get to save 15% discount for your first six months and then full price after after the the discounted once after six months.\n\nAre you going to get the same plan with Raha, which is 25 n d p s? Okay. The 25 n d p s. For the 25 n d p s, it's the one you can... Yeah.\n\nThe current price for 25 NPPS is actually $69.95. If you plan to be... I mean, to get the 15% discount for six months, of course, we can give it to you. Hello? Hi.\n\nHow are you doing? Do you remember me? My name is Mary. You can call me Mary. She's laughing.\n\nWhat's your name? Hi. Hi. Hi, Tiela. Hi.\n\nHi, her. Okay. Well, moving forward... Well, Raha is no longer with... In this address.\n\nCorrect? Yeah. If... Yeah. How about your router?\n\nAre you going to use... How about your router? Are you going to use a Raja's router? Oh, that's great. So it's already your...\n\nI mean, you're gonna have, you know, more savings since he's leaving the router with you. So for us to continue activating your service under the same address, Rosemary, I need to call Raha so that we can settle the payment and disconnect his service today so that we can activate your service today as well. Okay. If in any case that you can... I mean, we were routed to voice mail, I'll try again calling him back tomorrow, but rest assured that we will activate your service before the disconnection of...\n\nOr as soon as possible once Ra's account has been disconnected and canceled. Okay? No. Go... Worries.\n\nI'm gonna... I'm going to call him so that we can process the settlement and... For the remaining day. And if I will be able to get ahold of him, I'll give you a callback. Alright.\n\nThank you so much. And thank you so much, by the way, again, Rosemary, for ringing me that. I really appreciate that. Thank you. Bye, Ciela.\n\nBye bye, Ciela. I think I made a friend. Her name is Ciela. Bye, Ciela. Bye.\n\nI heard her. Thank you so much, Rosemary. Enjoy the rest of your day. Goodbye for now. Bye bye.\n\nBye, Sienna.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.28,"end":2.74,"sentiment":"positive","sentiment_score":0.4324449896812439},{"text":"My name is Mary.","start":2.8,"end":3.78,"sentiment":"neutral","sentiment_score":0.32588932663202286},{"text":"May I have your name, please?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.20313726862271628},{"text":"Sorry.","start":9.2,"end":9.5199995,"sentiment":"neutral","sentiment_score":-0.06335262954235077},{"text":"What's your name again?","start":9.5199995,"end":10.66,"sentiment":"neutral","sentiment_score":-0.037895369809120893}],"sentiment":"neutral","sentiment_score":0.22348358789458872,"num_words":20,"start":1.28,"end":10.66},{"sentences":[{"text":"Oh, 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me?","start":25.015,"end":26.235,"sentiment":"neutral","sentiment_score":0.00782413687556982},{"text":"Yeah.","start":28.890001,"end":29.390001,"sentiment":"neutral","sentiment_score":0.010665930807590485},{"text":"Yeah.","start":30.650002,"end":31.050001,"sentiment":"neutral","sentiment_score":0.015559304505586624},{"text":"So how are...","start":31.050001,"end":31.69,"sentiment":"neutral","sentiment_score":0.01743822420636813},{"text":"How is it going?","start":31.69,"end":32.57,"sentiment":"neutral","sentiment_score":0.08865009434521198}],"sentiment":"neutral","sentiment_score":0.0357259102165699,"num_words":13,"start":25.015,"end":32.57},{"sentences":[{"text":"How are you doing today, Rosemary?","start":32.57,"end":34.03,"sentiment":"neutral","sentiment_score":0.1621914580464363},{"text":"That's good.","start":36.41,"end":37.13,"sentiment":"positive","sentiment_score":0.45863834023475647},{"text":"That's 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Myself, Rosemary. Rosemary. Yeah. I'm speaking at the Airtel only just before you.\n\nYeah. At that time, you talked with me. Yeah. Good day. Good day.\n\nThanks. Okay. But what about the plan and everything? Yeah. With Just now I spoke with one person.\n\nShe said she's going to give you... Give me six months 15% discount. Yeah. The six... Yeah.\n\n69 plan. That's Yeah. He's going to leave the Rootah Hill. You're going to call him, or I'm I'm going to call you? Yeah.\n\nSure. 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My name is Mary. May I have your name, please?\n\nChannel 1: Hi. Myself, Rosemary.\n\nChannel 0: Sorry. What's your name again?\n\nChannel 1: Rosemary.\n\nChannel 0: Oh, yes. Rosemary. I called you earlier.\n\nChannel 1: Yeah. I'm speaking at the Airtel only just before you.\n\nChannel 0: Yeah. My name is Mary. Can you remember me?\n\nChannel 1: Yeah. At that time,\n\nChannel 0: Yeah.\n\nChannel 1: you talked with\n\nChannel 0: Yeah. So how are... How is it going? How are you doing today, Rosemary?\n\nChannel 1: me. Yeah. Good day. Good day.\n\nChannel 0: That's\n\nChannel 1: Thanks.\n\nChannel 0: good. That's good. That... Uh-huh. That's good to hear.\n\nSo our last conversation is about activating your service first week of October. Correct? Yeah. So so for for this one, Rosemary, we have... For us to activate your service, we have to make sure that Raja's connection is currently disconnected and completely canceled so that you can use the same address.\n\nIs there any way that you could verify, sorry. Because for us to disconnect or cancel Raja's service, the current balance for $9.03 must be settled. If I call him today, will I be able to get hold of him so that we can settle the payment and then we can activate your own service?\n\nChannel 1: Okay. But what about the plan and everything?\n\nChannel 0: Yeah. With regards\n\nChannel 1: Yeah. With\n\nChannel 0: to your plan, we actually have\n\nChannel 1: Just now\n\nChannel 0: an\n\nChannel 1: I spoke with one person. She said she's going to give you... Give me six months 15% discount.\n\nChannel 0: Yeah. For... If if we... That's so cute. If we...\n\nI mean, if you are going to be in a lock in contract with us for... Let us see. Our current prices... Because we currently launched a new website and updated prices. So under twelve months contract, you can get to save 15% discount for your first six months and then full price after after the the discounted once after six months.\n\nChannel 1: Yeah.\n\nChannel 0: Are you going to get the same plan with Raha, which is\n\nChannel 1: The\n\nChannel 0: 25\n\nChannel 1: six...\n\nChannel 0: n d p s?\n\nChannel 1: Yeah. 69 plan. That's\n\nChannel 0: Okay. The 25 n d p s. For the 25 n d p s, it's the one you can... Yeah. The current price for 25 NPPS is actually $69.95.\n\nIf you plan to be... I mean, to get the 15% discount for six months, of course, we can give it to you. Hello? Hi. How are you doing?\n\nDo you remember me? My name is Mary. You can call me Mary. She's laughing. What's your name?\n\nHi. Hi. Hi, Tiela. Hi. Hi, her.\n\nOkay. Well, moving forward... Well, Raha is no longer with... In this address. Correct?\n\nYeah. If... Yeah. How about your router? Are you going to use...\n\nHow about your router? Are you going to use a Raja's router?\n\nChannel 1: Yeah. He's going to leave the Rootah Hill.\n\nChannel 0: Oh, that's great. So it's already your... I mean, you're gonna have, you know, more savings since he's leaving the router with you. So for us to continue activating your service under the same address, Rosemary, I need to call Raha so that we can settle the payment and disconnect his service today so that we can activate your service today as well. Okay.\n\nIf in any case that you can... I mean, we were routed to voice mail, I'll try again calling him back tomorrow, but rest assured that we will activate your service before the disconnection of... Or as soon as possible once Ra's account has been disconnected and canceled. Okay?\n\nChannel 1: You're going to call him, or I'm I'm going to call you?\n\nChannel 0: No. Go... Worries. I'm gonna... I'm going to call him so that we can process the settlement and...\n\nFor the remaining day. And if I will be able to get ahold of him, I'll give you a callback.\n\nChannel 1: Yeah. Sure. That's it.\n\nChannel 0: Alright. Thank you so much. And thank you so much, by the way, again, Rosemary, for ringing me that. I really appreciate that. Thank you.\n\nBye, Ciela. Bye bye, Ciela. I think I made a friend. Her name is Ciela. Bye, Ciela.\n\nBye. I heard her. Thank you so much, Rosemary. Enjoy the rest of your day. Goodbye for now.\n\nBye bye. Bye, Sienna.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.28,"end":2.74,"sentiment":"positive","sentiment_score":0.4324449896812439},{"text":"My name is Mary.","start":2.8,"end":3.78,"sentiment":"neutral","sentiment_score":0.32588932663202286},{"text":"May I have your name, please?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.20313726862271628}],"sentiment":"neutral","sentiment_score":0.3123070577780406,"channel":0,"num_words":15,"start":1.28,"end":5.06},{"sentences":[{"text":"Hi.","start":6.3199997,"end":6.48,"sentiment":"neutral","sentiment_score":0.025265732780098915},{"text":"Myself, 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gonna...","start":365.645,"end":366.205,"sentiment":"neutral","sentiment_score":-0.1367148905992508},{"text":"I'm going to call him so that we can process the settlement and...","start":366.205,"end":370.56,"sentiment":"neutral","sentiment_score":-0.0901492306819329}],"sentiment":"neutral","sentiment_score":-0.10385989232195748,"channel":0,"num_words":18,"start":364.60498,"end":370.56},{"sentences":[{"text":"For the remaining day.","start":370.62,"end":372.64,"sentiment":"neutral","sentiment_score":-0.04978544544428587},{"text":"And if I will be able to get ahold of him, I'll give you a 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that.","start":381.9,"end":385.485,"sentiment":"positive","sentiment_score":0.41658370196819305},{"text":"I really appreciate that.","start":385.485,"end":386.945,"sentiment":"positive","sentiment_score":0.532433032989502},{"text":"Thank you.","start":389.725,"end":390.54498,"sentiment":"positive","sentiment_score":0.3884839862585068}],"sentiment":"positive","sentiment_score":0.4258482301235199,"channel":0,"num_words":25,"start":380.38,"end":390.54498},{"sentences":[{"text":"Bye, Ciela.","start":390.60498,"end":391.585,"sentiment":"neutral","sentiment_score":0.15860915184020996},{"text":"Bye bye, Ciela.","start":393.085,"end":394.305,"sentiment":"neutral","sentiment_score":0.11544325699408849},{"text":"I think I made a friend.","start":399.26,"end":400.78,"sentiment":"neutral","sentiment_score":0.1666581928730011},{"text":"Her name is Ciela.","start":400.78,"end":402.0,"sentiment":"neutral","sentiment_score":0.11502361670136452},{"text":"Bye, Ciela.","start":405.90002,"end":406.72,"sentiment":"neutral","sentiment_score":0.08127176016569138}],"sentiment":"neutral","sentiment_score":0.13447854229632547,"channel":0,"num_words":17,"start":390.60498,"end":406.72},{"sentences":[{"text":"Bye.","start":409.98,"end":410.48,"sentiment":"neutral","sentiment_score":0.08162820339202881},{"text":"I heard her.","start":411.26,"end":412.24002,"sentiment":"neutral","sentiment_score":0.13377668956915537},{"text":"Thank you so much, Rosemary.","start":412.745,"end":414.045,"sentiment":"positive","sentiment_score":0.4822412610054016},{"text":"Enjoy the rest of your day.","start":414.185,"end":415.465,"sentiment":"positive","sentiment_score":0.48395658532778424},{"text":"Goodbye for now.","start":415.465,"end":416.605,"sentiment":"neutral","sentiment_score":0.1276484876871109}],"sentiment":"positive","sentiment_score":0.34338053067525226,"channel":0,"num_words":18,"start":409.98,"end":416.605},{"sentences":[{"text":"Bye bye.","start":419.30502,"end":419.945,"sentiment":"neutral","sentiment_score":0.09428825601935387},{"text":"Bye, Sienna.","start":419.945,"end":420.845,"sentiment":"neutral","sentiment_score":0.08637620881199837}],"sentiment":"neutral","sentiment_score":0.09033223241567612,"channel":0,"num_words":4,"start":419.30502,"end":420.845}]},"summary":{"result":"success","short":"The customer, Rosemary, called Airtel to activate her service and discuss her plan. The representative, Mary, informed her that they need to settle her current balance and offer a 15% discount if she pays the full amount. They also discuss the possibility of activating her service under her new address and the router she will be using. The call ends with Mary offering to call Raha to settle the payment and activate her service."},"intents":{"segments":[{"text":"You can call me Mary. She's laughing. What's your name? Hi.","start_word":398,"end_word":408,"intents":[{"intent":"Contact raha","confidence_score":0.027954744}]},{"text":"So it's already your... I mean, you're gonna have, you know, more savings since he's leaving the router with you. So for us to continue activating your service under the same address, Rosemary, I need to call Raha so that we can settle the payment and disconnect his service today so that we can activate your service today as well. Okay.","start_word":464,"end_word":524,"intents":[{"intent":"Disconnect service","confidence_score":0.13420266}]},{"text":"I'm gonna... I'm going to call him so that we can process the settlement and... For the remaining day.","start_word":589,"end_word":607,"intents":[{"intent":"Process settlement","confidence_score":0.5729813}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.4445518851280213},{"text":"My name is Mary. May I have your name, please? Hi. Myself, Rosemary. Sorry. What's your name again? Rosemary. Oh, yes. Rosemary. I called you earlier. Yeah. I'm speaking at the Airtel only just before you. Yeah. My name is Mary. Can you remember me? Yeah. At that time, Yeah. you talked with Yeah. So how are... How is it going? How are you doing today, Rosemary? me. Yeah.","start_word":5,"end_word":73,"sentiment":"neutral","sentiment_score":0.053402986377477646},{"text":"Good day. Good day. That's Thanks. good. That's good.","start_word":74,"end_word":82,"sentiment":"positive","sentiment_score":0.4362427294254303},{"text":"That... Uh-huh.","start_word":83,"end_word":84,"sentiment":"neutral","sentiment_score":0.11703844368457794},{"text":"That's good to hear.","start_word":85,"end_word":88,"sentiment":"positive","sentiment_score":0.39157193899154663},{"text":"So our last conversation is about activating your service first week of October. Correct? Yeah. So so for for this one, Rosemary, we have... For us to activate your service, we have to make sure that Raja's connection is currently disconnected and completely canceled so that you can use the same address. Is there any way that you could verify, sorry. Because for us to disconnect or cancel Raja's service, the current balance for $9.03 must be settled. If I call him today, will I be able to get hold of him so that we can settle the payment and then we can activate your own service? Okay. But what about the plan and everything? Yeah. With regards Yeah. With to your plan, we actually have Just now an I spoke with one person. She said she's going to give you... Give me six months 15% discount. Yeah. For... If if we... That's so cute. If we... I mean, if you are going to be in a lock in contract with us for... Let us see. Our current prices... Because we currently launched a new website and updated prices. So under twelve months contract, you can get to save 15% discount for your first six months and then full price after after the the discounted once after six months. Yeah. Are you going to get the same plan with Raha, which is The 25 six... n d p s? Yeah. 69 plan. That's Okay. The 25 n d p s. For the 25 n d p s, it's the one you can... Yeah. The current price for 25 NPPS is actually $69.95. If you plan to be... I mean, to get the 15% discount for six months, of course, we can give it to you. Hello? Hi. How are you doing? Do you remember me? My name is Mary. You can call me Mary. She's laughing. What's your name? Hi. Hi. Hi, Tiela. Hi. Hi, her. Okay. Well, moving forward... Well, Raha is no longer with... In this address. Correct? Yeah. If... Yeah. How about your router? Are you going to use... How about your router? Are you going to use a Raja's router? Yeah. He's going to leave the Rootah Hill.","start_word":89,"end_word":460,"sentiment":"neutral","sentiment_score":0.014253475697040158},{"text":"Oh, that's great. So it's already your... I mean, you're gonna have, you know, more savings since he's leaving the router with you.","start_word":461,"end_word":483,"sentiment":"positive","sentiment_score":0.42211124300956726},{"text":"So for us to continue activating your service under the same address, Rosemary, I need to call Raha so that we can settle the payment and disconnect his service today so that we can activate your service today as well. Okay. If in any case that you can... I mean, we were routed to voice mail, I'll try again calling him back tomorrow, but rest assured that we will activate your service before the disconnection of... Or as soon as possible once Ra's account has been disconnected and canceled. Okay? You're going to call him, or I'm I'm going to call you? No. Go... Worries. I'm gonna... I'm going to call him so that we can process the settlement and... For the remaining day. And if I will be able to get ahold of him, I'll give you a callback. Yeah. Sure. That's it. Alright.","start_word":484,"end_word":628,"sentiment":"neutral","sentiment_score":0.02842172048985958},{"text":"Thank you so much. And thank you so much, by the way, again, Rosemary, for ringing me that. I really appreciate that. Thank you.","start_word":629,"end_word":652,"sentiment":"positive","sentiment_score":0.43141138553619385},{"text":"Bye, Ciela. Bye bye, Ciela. I think I made a friend. Her name is Ciela. Bye, Ciela. Bye. I heard her.","start_word":653,"end_word":673,"sentiment":"neutral","sentiment_score":0.12580418586730957},{"text":"Thank you so much, Rosemary. Enjoy the rest of your day.","start_word":674,"end_word":684,"sentiment":"positive","sentiment_score":0.49329692125320435},{"text":"Goodbye for now. Bye bye. Bye, Sienna.","start_word":685,"end_word":691,"sentiment":"neutral","sentiment_score":0.10664805769920348}],"average":{"sentiment":"neutral","sentiment_score":0.08038577679198741}}}}