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I'll turn it and give it really quick for you. I was just giving you a quick call because we were just notified that a TPA was applied to your account and that you are requesting to potentially close down your superannuation. I just wanted to see if that was the case. Okay. So you're kind of looking at the self managed super side of it? And you're kind of in that process already to have a look at that? Yep. Okay. Perfect. If anything does change, though, and it is something that you would like us to have a look at for you, we do a lot of self managed super funds as well. So if it is something that you want us to have a look at for you, even you're already currently a client, I can always book you in with a senior adviser who does kind of specialize in self money super funds as well if you do wanna have another discussion to see if that is it. Okay. Mhmm. Yep. Okay. Okay. No. That is no problem at all. I just wanted to give you a call and see, obviously, just confirming that. Now I do wanna just yes. Sorry, Will. Okay. Oh, that's great. Do you know what their contact is just so I can note it down that you referred him on? Steven Brown. Okay. Perfect. O four eight one. Yep. One two eight. Perfect. 649. And do you think he will be happy for us to give him a call? Yep. Okay. Perfect. Well, we'll we'll leave it a day so you can talk to him. And if we haven't heard anything, then I might get the team to give him a call and see if he's interested, if we can help him. Otherwise, I obviously hope everything goes really well with the self managed super funds for you. That all works out. You know, if anything does change down the track and you change your mind, you know, by all means, just let us know. And I do also want to let you know that you do have, obviously, your child insurances. So are they gonna yep. Okay. So you are keeping the hub twenty four account? Okay. Perfect. So if you obviously cancel your service agreement with us, we would obviously cease to manage the hub twenty four and manage the accounts for you. So you'll be happy to do that yourself or whoever's doing the self managed super funds. Are they kinda managing that for you as well? Okay. Great. Perfect. Just wanna obviously let you know that we won't know if you're servicing the account or the insurances. Just so you are aware, I'll get the team to resend you an email as well just kind of letting you know about the the ceasing process. But if there is anything else that you need at any point in time, by all means, give us a call. But, otherwise, I do wish you all the best with yourself when it's Superfund. No problem. Thanks, Wil. 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OQ Financial. Good afternoon. Is this William? This is Veronica from IQ Financial. How are you?\n\nThat's good. Do you have a couple of minutes? Okay. I'll turn it and give it really quick for you. I was just giving you a quick call because we were just notified that a TPA was applied to your account and that you are requesting to potentially close down your superannuation.\n\nI just wanted to see if that was the case. Okay. So you're kind of looking at the self managed super side of it? And you're kind of in that process already to have a look at that? Yep.\n\nOkay. Perfect. If anything does change, though, and it is something that you would like us to have a look at for you, we do a lot of self managed super funds as well. So if it is something that you want us to have a look at for you, even you're already currently a client, I can always book you in with a senior adviser who does kind of specialize in self money super funds as well if you do wanna have another discussion to see if that is it. Okay.\n\nMhmm. Yep. Okay. Okay. No.\n\nThat is no problem at all. I just wanted to give you a call and see, obviously, just confirming that. Now I do wanna just yes. Sorry, Will. Okay.\n\nOh, that's great. Do you know what their contact is just so I can note it down that you referred him on? Steven Brown. Okay. Perfect.\n\nO four eight one. Yep. One two eight. Perfect. 649.\n\nAnd do you think he will be happy for us to give him a call? Yep. Okay. Perfect. Well, we'll we'll leave it a day so you can talk to him.\n\nAnd if we haven't heard anything, then I might get the team to give him a call and see if he's interested, if we can help him. Otherwise, I obviously hope everything goes really well with the self managed super funds for you. That all works out. You know, if anything does change down the track and you change your mind, you know, by all means, just let us know. And I do also want to let you know that you do have, obviously, your child insurances.\n\nSo are they gonna yep. Okay. So you are keeping the hub twenty four account? Okay. Perfect.\n\nSo if you obviously cancel your service agreement with us, we would obviously cease to manage the hub twenty four and manage the accounts for you. So you'll be happy to do that yourself or whoever's doing the self managed super funds. Are they kinda managing that for you as well? Okay. Great.\n\nPerfect. Just wanna obviously let you know that we won't know if you're servicing the account or the insurances. Just so you are aware, I'll get the team to resend you an email as well just kind of letting you know about the the ceasing process. But if there is anything else that you need at any point in time, by all means, give us a call. But, otherwise, I do wish you all the best with yourself when it's Superfund.\n\nNo problem. Thanks, Wil. Bye.","paragraphs":[{"sentences":[{"text":"Veronica OQ Financial.","start":6.8799996,"end":8.82,"sentiment":"neutral","sentiment_score":0.04426273641486963},{"text":"Good afternoon.","start":31.630001,"end":32.35,"sentiment":"neutral","sentiment_score":0.28771063685417175},{"text":"Is this William?","start":32.35,"end":33.17,"sentiment":"neutral","sentiment_score":0.07271569470564525},{"text":"This is Veronica from IQ Financial.","start":34.75,"end":36.85,"sentiment":"neutral","sentiment_score":0.12825198968251547},{"text":"How are you?","start":36.91,"end":37.73,"sentiment":"neutral","sentiment_score":0.15064363181591034}],"sentiment":"neutral","sentiment_score":0.12634114121251247,"num_words":17,"start":6.8799996,"end":37.73},{"sentences":[{"text":"That's good.","start":39.385,"end":40.204998,"sentiment":"positive","sentiment_score":0.5005600154399872},{"text":"Do you have a couple of 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to let you know that you do have, obviously, your child insurances.","start":193.32,"end":197.26001,"sentiment":"neutral","sentiment_score":0.17171488395508597}],"sentiment":"neutral","sentiment_score":0.260238172293737,"num_words":87,"start":175.095,"end":197.26001},{"sentences":[{"text":"So are they gonna yep.","start":198.405,"end":200.345,"sentiment":"neutral","sentiment_score":0.05451720282435417},{"text":"Okay.","start":203.845,"end":204.165,"sentiment":"neutral","sentiment_score":0.02053411304950714},{"text":"So you are keeping the hub twenty four 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hi. Hello? It is. Yeah. Good second. I've got about three or four I'm sending in a meeting. Yep. Yeah. I'm looking to buy a property with my super. Yes. Yeah. I've yeah. Yep. Yes. Yeah. Okay. Oh, no. I'm I'm I'm gonna go with who I was partly because, one, because no one got back to me from you guys in regards to what what they meant to get back to me in regards to my performance review from the last four months. I had I had Sevi ring me, and he told me that someone brought on their notes that they'd spoken to me. That wasn't true. So yeah. And then, yeah, I've I've I've found a really good deal. Okay. Yeah. But I am I am actually going I am actually going to give your number to one of my work colleagues, and he's gonna call you in regards to potentially signing up with us. Yes. His name is Steven Brown. His number is 0481 128 649. Yeah. I can speak to him today. Yeah. That I shouldn't it should you said a pretty good one I'm talking about. Yep. Yeah. I'm actually I'm gonna I'm gonna leave $10,000 in the account to pay for Yes. Yep. I think I think that I'm gonna make it. Yeah. Thank you very much. Okay. Bye. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hi.\n\nHello? It is. Yeah. Good second. I've got about three or four I'm sending in a meeting.\n\nYep. Yeah. I'm looking to buy a property with my super. Yes. Yeah.\n\nI've yeah. Yep. Yes. Yeah. Okay.\n\nOh, no. I'm I'm I'm gonna go with who I was partly because, one, because no one got back to me from you guys in regards to what what they meant to get back to me in regards to my performance review from the last four months. I had I had Sevi ring me, and he told me that someone brought on their notes that they'd spoken to me. That wasn't true. So yeah.\n\nAnd then, yeah, I've I've I've found a really good deal. Okay. Yeah. But I am I am actually going I am actually going to give your number to one of my work colleagues, and he's gonna call you in regards to potentially signing up with us. Yes.\n\nHis name is Steven Brown. His number is 0481 128 649. Yeah. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Veronica OQ Financial.\n\nChannel 1: Thanks. Please stay on the line. Hi.\n\nChannel 0: Good afternoon. Is\n\nChannel 1: Hello?\n\nChannel 0: this William?\n\nChannel 1: It is.\n\nChannel 0: This is Veronica from IQ Financial. How are you?\n\nChannel 1: Yeah. Good second.\n\nChannel 0: That's good. Do you have a couple of minutes?\n\nChannel 1: I've got about three or four I'm sending in a meeting. Yep.\n\nChannel 0: Okay. I'll turn it and give it really quick for you. I was just giving you a quick call because we were just notified that a TPA was applied to your account and that you are requesting to potentially close down your superannuation. I just wanted to see if that was the case.\n\nChannel 1: Yeah. I'm looking to buy a property with my super.\n\nChannel 0: Okay. So you're kind of looking at the self managed super\n\nChannel 1: Yes.\n\nChannel 0: side\n\nChannel 1: Yeah.\n\nChannel 0: of it?\n\nChannel 1: I've yeah. Yep.\n\nChannel 0: And you're kind of in that process already to have a look at that?\n\nChannel 1: Yes.\n\nChannel 0: Yep. Okay. Perfect. If anything does change, though, and it is something that you would like us to have a look at for you, we do a lot of self managed super funds as well. So\n\nChannel 1: Yeah.\n\nChannel 0: if\n\nChannel 1: Okay.\n\nChannel 0: it is something that you want us to have a look at for you, even you're already currently a client, I can always book you in with a senior adviser who does kind of specialize in self money super funds as well if you do wanna have another discussion to see if that is\n\nChannel 1: Oh, no.\n\nChannel 0: it.\n\nChannel 1: I'm I'm I'm gonna go with who I was partly because, one, because no one got back to me from you guys in regards to what what they meant to get back to\n\nChannel 0: Okay.\n\nChannel 1: me\n\nChannel 0: Mhmm.\n\nChannel 1: in regards to my performance review from the last four months.\n\nChannel 0: Yep.\n\nChannel 1: I had I had Sevi ring me, and he told me that someone brought on their notes that they'd spoken to me. That wasn't true. So yeah. And then, yeah,\n\nChannel 0: Okay.\n\nChannel 1: I've I've I've found a really good deal.\n\nChannel 0: Okay. No. That is no problem at all. I just wanted to give\n\nChannel 1: Okay.\n\nChannel 0: you a call and see, obviously, just confirming that.\n\nChannel 1: Yeah.\n\nChannel 0: Now\n\nChannel 1: But\n\nChannel 0: I\n\nChannel 1: I am\n\nChannel 0: do wanna just yes.\n\nChannel 1: I\n\nChannel 0: Sorry,\n\nChannel 1: am actually\n\nChannel 0: Will.\n\nChannel 1: going I am actually going to give your number to one of my work colleagues, and he's gonna call you in regards to potentially signing up with us.\n\nChannel 0: Okay. Oh, that's great. Do you know what\n\nChannel 1: Yes.\n\nChannel 0: their contact is just so I can note it down that you referred him on?\n\nChannel 1: His name is Steven Brown.\n\nChannel 0: Steven Brown. Okay. Perfect.\n\nChannel 1: His number is 0481\n\nChannel 0: O four eight one. Yep.\n\nChannel 1: 128\n\nChannel 0: One two eight. Perfect.\n\nChannel 1: 649.\n\nChannel 0: 649. And do you think he will be happy for us to give him a call?\n\nChannel 1: Yeah. I can speak to him today. Yeah. That I shouldn't\n\nChannel 0: Yep.\n\nChannel 1: it should you said a pretty good one I'm talking about.\n\nChannel 0: Okay. Perfect. Well, we'll we'll leave it a day so you can talk to him. And if we haven't heard anything, then I might get the team to give him a call and see if he's interested, if we can help him.\n\nChannel 1: Yep.\n\nChannel 0: Otherwise, I obviously hope everything goes really well with the self managed super funds for you. That all works out. You know, if anything does change down the track and you change your mind, you know, by all means, just let us know. And I do also want to let you know that you do have, obviously, your child insurances. So\n\nChannel 1: Yeah.\n\nChannel 0: are they\n\nChannel 1: I'm actually\n\nChannel 0: gonna yep.\n\nChannel 1: I'm gonna I'm gonna leave $10,000 in the account to pay for\n\nChannel 0: Okay. So you are keeping the hub twenty four account?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Perfect. So if you obviously cancel your service agreement with us, we would obviously cease to manage the hub twenty four and manage the accounts for you. So you'll\n\nChannel 1: Yep.\n\nChannel 0: be happy to do that yourself or whoever's doing the self managed super funds. Are they kinda managing that\n\nChannel 1: I think\n\nChannel 0: for\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: think\n\nChannel 0: as\n\nChannel 1: that\n\nChannel 0: well?\n\nChannel 1: I'm gonna make it. Yeah.\n\nChannel 0: Okay. Great. Perfect. Just wanna obviously let you know that we won't know if you're servicing the account or the insurances. Just so you are aware, I'll get the team to resend you an email as well just kind of letting you know about the the ceasing process.\n\nBut if there is anything else that you need at any point in time, by all means, give us a call. But, otherwise, I do wish you all the best with yourself when it's Superfund.\n\nChannel 1: Thank you very much.\n\nChannel 0: No problem. Thanks,\n\nChannel 1: Okay.\n\nChannel 0: Wil.\n\nChannel 1: Bye. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.04150023311376572},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":5.06,"sentiment":"neutral","sentiment_score":0.019131047069095075}],"sentiment":"neutral","sentiment_score":0.020446881542310995,"channel":1,"num_words":17,"start":0.16,"end":5.06},{"sentences":[{"text":"Veronica OQ Financial.","start":6.8799996,"end":8.82,"sentiment":"neutral","sentiment_score":0.04426273641486963}],"sentiment":"neutral","sentiment_score":0.04426273641486963,"channel":0,"num_words":3,"start":6.8799996,"end":8.82},{"sentences":[{"text":"Thanks.","start":14.559999,"end":15.059999,"sentiment":"positive","sentiment_score":0.4723203182220459},{"text":"Please stay on the line.","start":15.615,"end":17.235,"sentiment":"neutral","sentiment_score":0.2713353276252747},{"text":"Hi.","start":30.335,"end":30.835,"sentiment":"neutral","sentiment_score":0.16066208481788635}],"sentiment":"neutral","sentiment_score":0.2842370058809008,"channel":1,"num_words":7,"start":14.559999,"end":30.835},{"sentences":[{"text":"Good afternoon.","start":31.630001,"end":32.35,"sentiment":"neutral","sentiment_score":0.28771063685417175},{"text":"Is","start":32.35,"end":32.43,"sentiment":"neutral","sentiment_score":0.09800465404987337}],"sentiment":"neutral","sentiment_score":0.22447530925273895,"channel":0,"num_words":3,"start":31.630001,"end":32.43},{"sentences":[{"text":"Hello?","start":32.36,"end":32.86,"sentiment":"neutral","sentiment_score":0.09195604920387268}],"sentiment":"neutral","sentiment_score":0.09195604920387268,"channel":1,"num_words":1,"start":32.36,"end":32.86},{"sentences":[{"text":"this William?","start":32.43,"end":33.17,"sentiment":"neutral","sentiment_score":0.06007121503353119}],"sentiment":"neutral","sentiment_score":0.06007121503353119,"channel":0,"num_words":2,"start":32.43,"end":33.17},{"sentences":[{"text":"It is.","start":33.2,"end":34.54,"sentiment":"neutral","sentiment_score":0.08527957648038864}],"sentiment":"neutral","sentiment_score":0.08527957648038864,"channel":1,"num_words":2,"start":33.2,"end":34.54},{"sentences":[{"text":"This is Veronica from IQ Financial.","start":34.75,"end":36.85,"sentiment":"neutral","sentiment_score":0.12825198968251547},{"text":"How are you?","start":36.91,"end":37.73,"sentiment":"neutral","sentiment_score":0.15064363181591034}],"sentiment":"neutral","sentiment_score":0.13571587039364708,"channel":0,"num_words":9,"start":34.75,"end":37.73},{"sentences":[{"text":"Yeah.","start":37.8,"end":38.04,"sentiment":"neutral","sentiment_score":0.1824318766593933},{"text":"Good 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meeting.","start":43.48,"end":46.04,"sentiment":"neutral","sentiment_score":0.035494583574208344},{"text":"Yep.","start":46.04,"end":46.485,"sentiment":"neutral","sentiment_score":0.11259518563747406}],"sentiment":"neutral","sentiment_score":0.041919633746147156,"channel":1,"num_words":12,"start":43.48,"end":46.485},{"sentences":[{"text":"Okay.","start":46.665,"end":47.165,"sentiment":"neutral","sentiment_score":0.11495769023895264},{"text":"I'll turn it and give it really quick for you.","start":47.225,"end":49.645,"sentiment":"neutral","sentiment_score":0.1737802356481552},{"text":"I was just giving you a quick call because we were just notified that a TPA was applied to your account and that you are requesting to potentially close down your superannuation.","start":50.025,"end":61.01,"sentiment":"neutral","sentiment_score":-0.05609524552710354},{"text":"I just wanted to see if that was the case.","start":61.47,"end":63.489998,"sentiment":"neutral","sentiment_score":-0.05583543106913567}],"sentiment":"neutral","sentiment_score":-0.009446077751663496,"channel":0,"num_words":53,"start":46.665,"end":63.489998},{"sentences":[{"text":"Yeah.","start":64.26,"end":64.42,"sentiment":"neutral","sentiment_score":0.007882880046963692},{"text":"I'm looking to buy a property with my super.","start":64.42,"end":67.4,"sentiment":"neutral","sentiment_score":0.028767732799881034}],"sentiment":"neutral","sentiment_score":0.0266792475245893,"channel":1,"num_words":10,"start":64.26,"end":67.4},{"sentences":[{"text":"Okay.","start":67.695,"end":68.095,"sentiment":"neutral","sentiment_score":0.02782445587217808},{"text":"So you're kind of looking at the self managed 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it?","start":71.535,"end":72.275,"sentiment":"neutral","sentiment_score":0.0014089224860072136}],"sentiment":"neutral","sentiment_score":0.0014089224860072136,"channel":0,"num_words":2,"start":71.535,"end":72.275},{"sentences":[{"text":"I've yeah.","start":71.86,"end":72.66,"sentiment":"neutral","sentiment_score":0.0060831885784864426},{"text":"Yep.","start":72.66,"end":73.16,"sentiment":"neutral","sentiment_score":0.03505328670144081}],"sentiment":"neutral","sentiment_score":0.015739887952804565,"channel":1,"num_words":3,"start":71.86,"end":73.16},{"sentences":[{"text":"And you're kind of in that process already to have a look at 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well.","start":79.6,"end":87.86,"sentiment":"neutral","sentiment_score":0.08020142617169768},{"text":"So","start":88.4,"end":88.64,"sentiment":"neutral","sentiment_score":0.04796554148197174}],"sentiment":"neutral","sentiment_score":0.08994137464712064,"channel":0,"num_words":36,"start":77.92,"end":88.64},{"sentences":[{"text":"Yeah.","start":88.425,"end":88.665,"sentiment":"neutral","sentiment_score":0.05254058539867401}],"sentiment":"neutral","sentiment_score":0.05254058539867401,"channel":1,"num_words":1,"start":88.425,"end":88.665},{"sentences":[{"text":"if","start":88.64,"end":88.8,"sentiment":"neutral","sentiment_score":0.03846047818660736}],"sentiment":"neutral","sentiment_score":0.03846047818660736,"channel":0,"num_words":1,"start":88.64,"end":88.8},{"sentences":[{"text":"Okay.","start":88.665,"end":89.165,"sentiment":"neutral","sentiment_score":0.062013089656829834}],"sentiment":"neutral","sentiment_score":0.062013089656829834,"channel":1,"num_words":1,"start":88.665,"end":89.165},{"sentences":[{"text":"it is something that you want us to have a look at for you, even you're already currently a client, I can always book you in with a senior adviser who does kind of specialize in self money super funds as well if you do wanna have another discussion to see if that is","start":88.8,"end":103.955,"sentiment":"neutral","sentiment_score":0.07805901965885251}],"sentiment":"neutral","sentiment_score":0.07805901965885251,"channel":0,"num_words":54,"start":88.8,"end":103.955},{"sentences":[{"text":"Oh, no.","start":103.805,"end":104.205,"sentiment":"neutral","sentiment_score":-0.22730115056037903}],"sentiment":"neutral","sentiment_score":-0.22730115056037903,"channel":1,"num_words":2,"start":103.805,"end":104.205},{"sentences":[{"text":"it.","start":103.955,"end":104.37,"sentiment":"neutral","sentiment_score":-0.07558305561542511}],"sentiment":"neutral","sentiment_score":-0.07558305561542511,"channel":0,"num_words":1,"start":103.955,"end":104.37},{"sentences":[{"text":"I'm I'm I'm gonna go with who I was partly because, one, because no one got back to me from you guys in regards to what what they meant to get back 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review from the last four months.","start":114.605,"end":117.345,"sentiment":"neutral","sentiment_score":-0.03766318766230887}],"sentiment":"neutral","sentiment_score":-0.03766318766230887,"channel":1,"num_words":11,"start":114.605,"end":117.345},{"sentences":[{"text":"Yep.","start":117.665,"end":118.165,"sentiment":"neutral","sentiment_score":0.02625267207622528}],"sentiment":"neutral","sentiment_score":0.02625267207622528,"channel":0,"num_words":1,"start":117.665,"end":118.165},{"sentences":[{"text":"I had I had Sevi ring me, and he told me that someone brought on their notes that they'd spoken to me.","start":118.04,"end":121.96,"sentiment":"neutral","sentiment_score":-0.11890734495087103},{"text":"That wasn't true.","start":121.96,"end":122.6,"sentiment":"neutral","sentiment_score":-0.3084375858306885},{"text":"So yeah.","start":122.6,"end":122.92,"sentiment":"neutral","sentiment_score":0.02774611860513687},{"text":"And then, 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gonna make it.","start":226.78499,"end":227.34499,"sentiment":"neutral","sentiment_score":0.07191452663391829},{"text":"Yeah.","start":227.34499,"end":227.84499,"sentiment":"neutral","sentiment_score":0.08093473315238953}],"sentiment":"neutral","sentiment_score":0.07371856793761253,"channel":1,"num_words":5,"start":226.78499,"end":227.84499},{"sentences":[{"text":"Okay.","start":227.915,"end":228.315,"sentiment":"neutral","sentiment_score":0.2009781450033188},{"text":"Great.","start":228.315,"end":228.635,"sentiment":"positive","sentiment_score":0.4471636414527893},{"text":"Perfect.","start":228.635,"end":229.03499,"sentiment":"positive","sentiment_score":0.38786232471466064},{"text":"Just wanna obviously let you know that we won't know if you're servicing the account or the insurances.","start":229.03499,"end":233.295,"sentiment":"neutral","sentiment_score":0.07218644354078504},{"text":"Just so you are aware, I'll get the team to resend you an email as well just kind of letting you know about the the ceasing process.","start":234.235,"end":241.855,"sentiment":"neutral","sentiment_score":0.1108197823718742}],"sentiment":"neutral","sentiment_score":0.11098946289469798,"channel":0,"num_words":48,"start":227.915,"end":241.855},{"sentences":[{"text":"But if there is anything else that you need at any point in time, by all means, give us a call.","start":243.07,"end":248.03,"sentiment":"neutral","sentiment_score":0.08774723289977937},{"text":"But, otherwise, I do wish you all the best with yourself when it's Superfund.","start":248.03,"end":250.85,"sentiment":"positive","sentiment_score":0.33421605612550465}],"sentiment":"neutral","sentiment_score":0.18633476219006948,"channel":0,"num_words":35,"start":243.07,"end":250.85},{"sentences":[{"text":"Thank you very 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customer, William, receives a call from representative Veronica from IQ Financial who is calling to confirm if he is interested in closing his superann chronic account. Veronica offers to connect William with a senior adviser who specializes in self-motive funds and confirms that William's child insurance is being managed. She also provides William with the contact information of the adviser and informs him that he will receive an email regarding the ceasing process."},"intents":{"segments":[{"text":"Do you have a couple of minutes? I've got about three or four I'm sending in a meeting. Yep.","start_word":49,"end_word":67,"intents":[{"intent":"Schedule meeting","confidence_score":0.017974472}]},{"text":"going I am actually going to give your number to one of my work colleagues, and he's gonna call you in regards to potentially signing up with us. Okay.","start_word":386,"end_word":414,"intents":[{"intent":"Confirm and sign up with work colleague","confidence_score":0.004417167}]},{"text":"Otherwise, I obviously hope everything goes really well with the self managed super funds for you. That all works out.","start_word":544,"end_word":563,"intents":[{"intent":"Update superfund information","confidence_score":0.00016682272}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Veronica OQ Financial.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.026265641674399376},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.4723203182220459},{"text":"Please stay on the line. Hi. Good afternoon. Is Hello? this William? It is. This is Veronica from IQ Financial. How are you? Yeah.","start_word":21,"end_word":44,"sentiment":"neutral","sentiment_score":0.16103549301624298},{"text":"Good second. That's good.","start_word":45,"end_word":48,"sentiment":"positive","sentiment_score":0.4490435123443603},{"text":"Do you have a couple of minutes? I've got about three or four I'm sending in a meeting. Yep. Okay. I'll turn it and give it really quick for you. I was just giving you a quick call because we were just notified that a TPA was applied to your account and that you are requesting to potentially close down your superannuation. I just wanted to see if that was the case. Yeah. I'm looking to buy a property with my super. Okay. So you're kind of looking at the self managed super Yes. side Yeah. of it? I've yeah. Yep. And you're kind of in that process already to have a look at that? Yes. Yep. Okay. Perfect. If anything does change, though, and it is something that you would like us to have a look at for you, we do a lot of self managed super funds as well. So Yeah. if Okay. it is something that you want us to have a look at for you, even you're already currently a client, I can always book you in with a senior adviser who does kind of specialize in self money super funds as well if you do wanna have another discussion to see if that is Oh, no. it. I'm I'm I'm gonna go with who I was partly because, one, because no one got back to me from you guys in regards to what what they meant to get back to Okay. me Mhmm. in regards to my performance review from the last four months. Yep. I had I had Sevi ring me, and he told me that someone brought on their notes that they'd spoken to me. That wasn't true. So yeah. And then, yeah, Okay.","start_word":49,"end_word":339,"sentiment":"neutral","sentiment_score":0.006149792691686309},{"text":"I've I've I've found a really good deal.","start_word":340,"end_word":347,"sentiment":"positive","sentiment_score":0.5657941102981567},{"text":"Okay.","start_word":348,"end_word":348,"sentiment":"neutral","sentiment_score":0.2774629592895508},{"text":"No. That is no problem at all.","start_word":349,"end_word":355,"sentiment":"positive","sentiment_score":0.3907362222671509},{"text":"I just wanted to give Okay. you a call and see, obviously, just confirming that. Yeah. Now But I I am do wanna just yes. I Sorry, am actually Will. going I am actually going to give your number to one of my work colleagues, and he's gonna call you in regards to potentially signing up with us. Okay.","start_word":356,"end_word":414,"sentiment":"neutral","sentiment_score":0.11243852227926254},{"text":"Oh, that's great.","start_word":415,"end_word":417,"sentiment":"positive","sentiment_score":0.4435044527053833},{"text":"Do you know what Yes. their contact is just so I can note it down that you referred him on? His name is Steven Brown. Steven Brown. Okay. Perfect. His number is 0481 O four eight one. Yep. 128 One two eight. Perfect. 649. 649. And do you think he will be happy for us to give him a call? Yeah. I can speak to him today. Yeah. That I shouldn't Yep. it should you said a pretty good one I'm talking about. Okay. Perfect. Well, we'll we'll leave it a day so you can talk to him. And if we haven't heard anything, then I might get the team to give him a call and see if he's interested, if we can help him. Yep.","start_word":418,"end_word":543,"sentiment":"neutral","sentiment_score":0.11100199073553084},{"text":"Otherwise, I obviously hope everything goes really well with the self managed super funds for you. That all works out.","start_word":544,"end_word":563,"sentiment":"positive","sentiment_score":0.6215065121650696},{"text":"You know, if anything does change down the track and you change your mind, you know, by all means, just let us know. And I do also want to let you know that you do have, obviously, your child insurances. So Yeah. are they I'm actually gonna yep. I'm gonna I'm gonna leave $10,000 in the account to pay for Okay. So you are keeping the hub twenty four account? Yes. Okay. Perfect. So if you obviously cancel your service agreement with us, we would obviously cease to manage the hub twenty four and manage the accounts for you. So you'll Yep. be happy to do that yourself or whoever's doing the self managed super funds. Are they kinda managing that I think for I you think as that well? I'm gonna make it. Yeah. Okay.","start_word":564,"end_word":699,"sentiment":"neutral","sentiment_score":0.09460175037384032},{"text":"Great. Perfect.","start_word":700,"end_word":701,"sentiment":"positive","sentiment_score":0.417512983083725},{"text":"Just wanna obviously let you know that we won't know if you're servicing the account or the insurances. Just so you are aware, I'll get the team to resend you an email as well just kind of letting you know about the the ceasing process. But if there is anything else that you need at any point in time, by all means, give us a call. But, otherwise, I do wish you all the best with yourself when it's Superfund.","start_word":702,"end_word":781,"sentiment":"neutral","sentiment_score":0.12729670107364657},{"text":"Thank you very much. No problem. Thanks, Okay. Wil.","start_word":782,"end_word":790,"sentiment":"positive","sentiment_score":0.6795662641525269},{"text":"Bye. Bye. Bye.","start_word":791,"end_word":793,"sentiment":"neutral","sentiment_score":0.227765291929245}],"average":{"sentiment":"neutral","sentiment_score":0.10553881488268888}}}}