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He's, been away at the southernmost point in, Tasmania, so has been a little bit uncontractable, but he's just forward your emails to me. And I was just reaching out to you to touch base. I also received an update with regards to your claim today after speaking to the claims assessor, and you would have obviously seen the acceptance email for the trauma recovery benefit for 60 or $2,000 that will be paid into your account within the next day or two. There are a couple of outstandings that I wanted to have a chat with you about just to get the ongoing requirements covered off and then, obviously, talk to you about the implementation of each of the steps of your advice, getting the money into your account and how you want to go about doing that, whether you wanted me to request it or whether you just wanted to pay it depending on, obviously, where the money is currently sitting within the your bank accounts. But if you can give me a callback, I'll be here in the office till 7PM. 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Janine. Larissa from OG Financial. I was giving you a call. Sevi has forwarded your email to me. He's, been away at the southernmost point in, Tasmania, so has been a little bit uncontractable, but he's just forward your emails to me.\n\nAnd I was just reaching out to you to touch base. I also received an update with regards to your claim today after speaking to the claims assessor, and you would have obviously seen the acceptance email for the trauma recovery benefit for 60 or $2,000 that will be paid into your account within the next day or two. There are a couple of outstandings that I wanted to have a chat with you about just to get the ongoing requirements covered off and then, obviously, talk to you about the implementation of each of the steps of your advice, getting the money into your account and how you want to go about doing that, whether you wanted me to request it or whether you just wanted to pay it depending on, obviously, where the money is currently sitting within the your bank accounts. But if you can give me a callback, I'll be here in the office till 7PM. I'm happy to have a chat.\n\nBut, otherwise, I will reach out to you tomorrow morning as I know mornings are and can be generally a little bit better. Look forward to speaking to you then. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Janine.","start":21.615,"end":22.335,"sentiment":"neutral","sentiment_score":0.11836867406964302},{"text":"Larissa from OG Financial.","start":22.335,"end":23.875,"sentiment":"neutral","sentiment_score":0.10046362318098545},{"text":"I was giving you a call.","start":24.255001,"end":25.795,"sentiment":"neutral","sentiment_score":0.08236536011099815},{"text":"Sevi has forwarded your email to me.","start":26.095001,"end":29.31,"sentiment":"neutral","sentiment_score":0.0482397409422057},{"text":"He's, been away at the southernmost point in, Tasmania, so has been a little bit uncontractable, but he's just forward your emails to me.","start":29.31,"end":38.69,"sentiment":"neutral","sentiment_score":-0.06331584602594376}],"sentiment":"neutral","sentiment_score":-0.001142281779023104,"num_words":43,"start":21.615,"end":38.69},{"sentences":[{"text":"And I was just reaching out to you to touch base.","start":39.309998,"end":42.195,"sentiment":"neutral","sentiment_score":0.1756957471370697},{"text":"I also received an update with regards to your claim today after speaking to the claims assessor, and you would have obviously seen the acceptance email for the trauma recovery benefit for 60 or $2,000 that will be paid into your account within the next day or two.","start":42.675,"end":59.550003,"sentiment":"neutral","sentiment_score":0.23685899268214902},{"text":"There are a couple of outstandings that I wanted to have a chat with you about just to get the ongoing requirements covered off and then, obviously, talk to you about the implementation of each of the steps of your advice, getting the money into your account and how you want to go about doing that, whether you wanted me to request it or whether you just wanted to pay it depending on, obviously, where the money is currently sitting within the your bank accounts.","start":59.77,"end":83.98,"sentiment":"neutral","sentiment_score":-0.008698776276672588},{"text":"But if you can give me a callback, I'll be here in the office till 7PM.","start":84.6,"end":88.22,"sentiment":"neutral","sentiment_score":0.13508727308362722},{"text":"I'm happy to have a chat.","start":88.520004,"end":89.560005,"sentiment":"positive","sentiment_score":0.45226356387138367}],"sentiment":"neutral","sentiment_score":0.1050449797367475,"num_words":166,"start":39.309998,"end":89.560005},{"sentences":[{"text":"But, otherwise, I will reach out to you tomorrow morning as I know mornings are and can be generally a little bit better.","start":89.560005,"end":95.42894,"sentiment":"neutral","sentiment_score":0.1101434363619141},{"text":"Look forward to speaking to you then.","start":95.56894,"end":97.008934,"sentiment":"positive","sentiment_score":0.5561932580811637},{"text":"Thanks.","start":97.008934,"end":97.508934,"sentiment":"positive","sentiment_score":0.41940951347351074},{"text":"Bye.","start":97.64894,"end":98.14894,"sentiment":"neutral","sentiment_score":0.18480613827705383}],"sentiment":"neutral","sentiment_score":0.21971460920758545,"num_words":32,"start":89.560005,"end":98.14894}]}}]},{"alternatives":[{"transcript":"Thank you for calling. You've contacted Janine Rockler from Parental White Valuers. I'm currently on personal leave and returning to the office at the February. If the matter is urgent, please call the office on 0755841600, and they will direct your call to the most appropriate person. Thank 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you for calling. You've contacted Janine Rockler from Parental White Valuers. I'm currently on personal leave and returning to the office at the February. If the matter is urgent, please call the office on 0755841600, and they will direct your call to the most appropriate person. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling.","start":1.4399999,"end":2.32,"sentiment":"positive","sentiment_score":0.5351395606994629},{"text":"You've contacted Janine Rockler from Parental White Valuers.","start":2.32,"end":5.06,"sentiment":"neutral","sentiment_score":0.13225133903324604},{"text":"I'm currently on personal leave and returning to the office at the February.","start":5.12,"end":8.66,"sentiment":"neutral","sentiment_score":-0.13391812088397834},{"text":"If the matter is urgent, please call the office on 0755841600, and they will direct your call to the most appropriate person.","start":8.72,"end":17.275,"sentiment":"neutral","sentiment_score":-0.058451537381518974},{"text":"Thank you.","start":17.335,"end":18.074999,"sentiment":"positive","sentiment_score":0.42455093562602997}],"sentiment":"neutral","sentiment_score":0.020832682294504985,"num_words":49,"start":1.4399999,"end":18.074999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling. You've contacted Janine Rockler from Parental White Valuers. I'm currently on personal leave and returning to the office at the February. If the matter is urgent, please call the office on 0755841600, and they will direct your call to the most appropriate person. Thank you.\n\nChannel 0: Hi, Janine. Larissa from OG Financial. I was giving you a call. Sevi has forwarded your email to me. He's, been away at the southernmost point in, Tasmania, so has been a little bit uncontractable, but he's just forward your emails to me.\n\nAnd I was just reaching out to you to touch base. I also received an update with regards to your claim today after speaking to the claims assessor, and you would have obviously seen the acceptance email for the trauma recovery benefit for 60 or $2,000 that will be paid into your account within the next day or two. There are a couple of outstandings that I wanted to have a chat with you about just to get the ongoing requirements covered off and then, obviously, talk to you about the implementation of each of the steps of your advice, getting the money into your account and how you want to go about doing that, whether you wanted me to request it or whether you just wanted to pay it depending on, obviously, where the money is currently sitting within the your bank accounts. But if you can give me a callback, I'll be here in the office till 7PM. I'm happy to have a chat.\n\nBut, otherwise, I will reach out to you tomorrow morning as I know mornings are and can be generally a little bit better. Look forward to speaking to you then. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling.","start":1.4399999,"end":2.32,"sentiment":"positive","sentiment_score":0.5351395606994629},{"text":"You've contacted Janine Rockler from Parental White Valuers.","start":2.32,"end":5.06,"sentiment":"neutral","sentiment_score":0.13225133903324604},{"text":"I'm currently on personal leave and returning to the office at the February.","start":5.12,"end":8.66,"sentiment":"neutral","sentiment_score":-0.13391812088397834},{"text":"If the matter is urgent, please call the office on 0755841600, and they will direct your call to the most appropriate person.","start":8.72,"end":17.275,"sentiment":"neutral","sentiment_score":-0.058451537381518974},{"text":"Thank you.","start":17.335,"end":18.074999,"sentiment":"positive","sentiment_score":0.42455093562602997}],"sentiment":"neutral","sentiment_score":0.020832682294504985,"channel":1,"num_words":49,"start":1.4399999,"end":18.074999},{"sentences":[{"text":"Hi, Janine.","start":21.615,"end":22.335,"sentiment":"neutral","sentiment_score":0.11836867406964302},{"text":"Larissa from OG Financial.","start":22.335,"end":23.875,"sentiment":"neutral","sentiment_score":0.10046362318098545},{"text":"I was giving you a call.","start":24.255001,"end":25.795,"sentiment":"neutral","sentiment_score":0.08236536011099815},{"text":"Sevi has forwarded your email to me.","start":26.095001,"end":29.31,"sentiment":"neutral","sentiment_score":0.0482397409422057},{"text":"He's, been away at the southernmost point in, Tasmania, so has been a little bit uncontractable, but he's just forward your emails to me.","start":29.31,"end":38.69,"sentiment":"neutral","sentiment_score":-0.06331584602594376}],"sentiment":"neutral","sentiment_score":-0.001142281779023104,"channel":0,"num_words":43,"start":21.615,"end":38.69},{"sentences":[{"text":"And I was just reaching out to you to touch base.","start":39.309998,"end":42.195,"sentiment":"neutral","sentiment_score":0.1756957471370697},{"text":"I also received an update with regards to your claim today after speaking to the claims assessor, and you would have obviously seen the acceptance email for the trauma recovery benefit for 60 or $2,000 that will be paid into your account within the next day or two.","start":42.675,"end":59.550003,"sentiment":"neutral","sentiment_score":0.23685899268214902},{"text":"There are a couple of outstandings that I wanted to have a chat with you about just to get the ongoing requirements covered off and then, obviously, talk to you about the implementation of each of the steps of your advice, getting the money into your account and how you want to go about doing that, whether you wanted me to request it or whether you just wanted to pay it depending on, obviously, where the money is currently sitting within the your bank accounts.","start":59.77,"end":83.98,"sentiment":"neutral","sentiment_score":-0.008698776276672588},{"text":"But if you can give me a callback, I'll be here in the office till 7PM.","start":84.6,"end":88.22,"sentiment":"neutral","sentiment_score":0.13508727308362722},{"text":"I'm happy to have a chat.","start":88.520004,"end":89.560005,"sentiment":"positive","sentiment_score":0.45226356387138367}],"sentiment":"neutral","sentiment_score":0.1050449797367475,"channel":0,"num_words":166,"start":39.309998,"end":89.560005},{"sentences":[{"text":"But, otherwise, I will reach out to you tomorrow morning as I know mornings are and can be generally a little bit better.","start":89.560005,"end":95.42894,"sentiment":"neutral","sentiment_score":0.1101434363619141},{"text":"Look forward to speaking to you then.","start":95.56894,"end":97.008934,"sentiment":"positive","sentiment_score":0.5561932580811637},{"text":"Thanks.","start":97.008934,"end":97.508934,"sentiment":"positive","sentiment_score":0.41940951347351074},{"text":"Bye.","start":97.64894,"end":98.14894,"sentiment":"neutral","sentiment_score":0.18480613827705383}],"sentiment":"neutral","sentiment_score":0.21971460920758545,"channel":0,"num_words":32,"start":89.560005,"end":98.14894}]},"summary":{"result":"success","short":"A representative from OG Financial named Larissa called Janine Rockler regarding her claim and informed her that she had been absent due to uncharacteristic vacation. Larissa also informed Janine that she had received an update on her claim and would need to discuss the claims with her claims expert, Sevi. Larissa will be available until 7 PM the next day to discuss the claims further."},"intents":{"segments":[{"text":"You've contacted Janine Rockler from Parental White Valuers. I'm currently on personal leave and returning to the office at the February. If the matter is urgent, please call the office on 0755841600, and they will direct your call to the most appropriate person. Thank you.","start_word":4,"end_word":48,"intents":[{"intent":"Contact janine rockler","confidence_score":0.19367574}]},{"text":"And I was just reaching out to you to touch base.","start_word":92,"end_word":102,"intents":[{"intent":"Touch base","confidence_score":0.54271924}]},{"text":"There are a couple of outstandings that I wanted to have a chat with you about just to get the ongoing requirements covered off and then, obviously, talk to you about the implementation of each of the steps of your advice, getting the money into your account and how you want to go about doing that, whether you wanted me to request it or whether you just wanted to pay it depending on, obviously, where the money is currently sitting within the your bank accounts.","start_word":151,"end_word":235,"intents":[{"intent":"Discuss outstandings","confidence_score":0.11414052}]},{"text":"But if you can give me a callback, I'll be here in the office till 7PM. I'm happy to have a chat. But, otherwise, I will reach out to you tomorrow morning as I know mornings are and can be generally a little bit better. Look forward to speaking to you then. Thanks.","start_word":236,"end_word":288,"intents":[{"intent":"Request callback","confidence_score":0.2233013}]}]},"sentiments":{"segments":[{"text":"Thank you for calling.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.5340669751167297},{"text":"You've contacted Janine Rockler from Parental White Valuers. I'm currently on personal leave and returning to the office at the February. If the matter is urgent, please call the office on 0755841600, and they will direct your call to the most appropriate person.","start_word":4,"end_word":46,"sentiment":"neutral","sentiment_score":-0.02094854973256588},{"text":"Thank you.","start_word":47,"end_word":48,"sentiment":"positive","sentiment_score":0.39584824442863464},{"text":"Hi, Janine. Larissa from OG Financial. I was giving you a call. Sevi has forwarded your email to me. He's, been away at the southernmost point in, Tasmania, so has been a little bit uncontractable, but he's just forward your emails to me. And I was just reaching out to you to touch base. I also received an update with regards to your claim today after speaking to the claims assessor, and you would have obviously seen the acceptance email for the trauma recovery benefit for 60 or $2,000 that will be paid into your account within the next day or two. There are a couple of outstandings that I wanted to have a chat with you about just to get the ongoing requirements covered off and then, obviously, talk to you about the implementation of each of the steps of your advice, getting the money into your account and how you want to go about doing that, whether you wanted me to request it or whether you just wanted to pay it depending on, obviously, where the money is currently sitting within the your bank accounts. 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