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So in terms of the SIRS, if you remember, I came over and said, you know, I don't know if this one is a SIRS, and we sort of looked and agreed. And when you got back into the SIRS decision making tool, there's two things that potentially stopped being the SIRS. The first one is says something like, was the incident in connection with the service delivery? And the answer was, no. It wasn't. We weren't delivering a service at the time. And that that says it's not reportable. Even if we said a yes to that, the next one then says, does the incident relate to sufficient of stealing by an individual who is not a staff member? Well, that is the case. You say yes to that, then it says not recordable. So I think we do have there is also but it wasn't, was it? I thought you I thought you just sold me and that there was no SIRS, but it needs to be sorted. Oh. Alright. So have you then put the SIRS in? Well, I'm now a bit confused as to where we're at. So maybe the only thing that Megan's saying is in that there's no there's no close out on it. No. So I think all you need to say in Sandway, because we followed this through eWAS. So I think if you're happy to make the note in Sandway, then that says something like spoke to associated provider who followed up with an investigation and have dealt with the matter. That'll be it. And just leave it at that. Cool. Alrighty. Thank you for that. No. Well, I can give you a possible date. And I I think it was if I go into my deleted items, it's there. So around about the March 10. Well, it would have been resolved over a period of time, but that's when the when also the actual the associated provider or yeah. Which was the what was that? And we let the the provider know on the March 5. And then there was a few questions in ins and outs, and they did it then followed up. And then for a period of time, the staff member wasn't here whilst they investigated, but we let them know on the March 5. 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out, but I know you know all about that. Gwen Sharp, I think you've been talking to Megan about it. So I've I've gone back through my chat of emails, and I do remember this one. So in terms of the SIRS, if you remember, I came over and said, you know, I don't know if this one is a SIRS, and we sort of looked and agreed. And when you got back into the SIRS decision making tool, there's two things that potentially stopped being the SIRS.\n\nThe first one is says something like, was the incident in connection with the service delivery? And the answer was, no. It wasn't. We weren't delivering a service at the time. And that that says it's not reportable.\n\nEven if we said a yes to that, the next one then says, does the incident relate to sufficient of stealing by an individual who is not a staff member? Well, that is the case. You say yes to that, then it says not recordable. So I think we do have there is also but it wasn't, was it? I thought you I thought you just sold me and that there was no SIRS, but it needs to be sorted.\n\nOh. Alright. So have you then put the SIRS in? Well, I'm now a bit confused as to where we're at. So maybe the only thing that Megan's saying is in that there's no there's no close out on it.\n\nNo. So I think all you need to say in Sandway, because we followed this through eWAS. So I think if you're happy to make the note in Sandway, then that says something like spoke to associated provider who followed up with an investigation and have dealt with the matter. That'll be it. And just leave it at that.\n\nCool. Alrighty. Thank you for that. No. Well, I can give you a possible date.\n\nAnd I I think it was if I go into my deleted items, it's there. So around about the March 10. Well, it would have been resolved over a period of time, but that's when the when also the actual the associated provider or yeah. Which was the what was that? And we let the the provider know on the March 5.\n\nAnd then there was a few questions in ins and outs, and they did it then followed up. And then for a period of time, the staff member wasn't here whilst they investigated, but we let them know on the March 5. Then it can close. Yeah. Cool.\n\nAlrighty. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Flat out, but I know you know all about that.","start":3.04,"end":5.8599997,"sentiment":"neutral","sentiment_score":-0.10176280438899994},{"text":"Gwen Sharp, I think you've been talking to Megan about it.","start":8.96,"end":13.38,"sentiment":"neutral","sentiment_score":0.008085898208347235},{"text":"So I've I've gone back through my chat of emails, and I do remember this one.","start":13.595,"end":18.015,"sentiment":"neutral","sentiment_score":-0.01184479333460331},{"text":"So in terms of the SIRS, if you remember, I came over and said, you know, I don't know if this one is a SIRS, and we sort of looked and agreed.","start":18.875,"end":25.855,"sentiment":"neutral","sentiment_score":-0.08906026266049594},{"text":"And when you got back into the SIRS decision making tool, there's two things that potentially stopped being the 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How are you? Yep. Mhmm. Yep. But it is a staff member with a an associate provider. It depends because I'm not sure if Gwen pays from support at home towards her meals. Let me just see. Because if she does, then it was service provisioned. That's all. I thought we did a search for this one, though. No. I didn't no. I didn't say that. She does pay yeah. So she pays for her meal preparation and service from her support at home. So, essentially, it was a staff member delivering a service. Well, I think I did. I think what what Megan was worried about was that the in Samway, there's no doc there's no notes or anything to say what hap like, what happened or how it was finished off or whatever. And I just I wasn't quite sure what to do with regard to that because I I don't know what to say. Like, the I think it was investigated. Okay. And just leave it at that. Okay. Alright. No worries. I can put that in now. That's okay. Try to come up with a date for it somewhere around that time. Yeah. Okay. That it was resolved. So I've got the incident date. I don't have it right here, but, I mean, I've got that in Samway that I could find. Right. Okay. So if I put it yeah. Mhmm. Right. Okay. Alright. No worries. I'll I'll just put a note to that effect in, and then I think it's all sorted. Yeah. Okay. Cool. Alright. Thank you for that. Alright. 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Mike. How are you? Yep. Mhmm. Yep.\n\nBut it is a staff member with a an associate provider. It depends because I'm not sure if Gwen pays from support at home towards her meals. Let me just see. Because if she does, then it was service provisioned. That's all.\n\nI thought we did a search for this one, though. No. I didn't no. I didn't say that. She does pay yeah.\n\nSo she pays for her meal preparation and service from her support at home. So, essentially, it was a staff member delivering a service. Well, I think I did. I think what what Megan was worried about was that the in Samway, there's no doc there's no notes or anything to say what hap like, what happened or how it was finished off or whatever. And I just I wasn't quite sure what to do with regard to that because I I don't know what to say.\n\nLike, the I think it was investigated. Okay. And just leave it at that. Okay. Alright.\n\nNo worries. I can put that in now. That's okay. Try to come up with a date for it somewhere around that time. Yeah.\n\nOkay. That it was resolved. So I've got the incident date. I don't have it right here, but, I mean, I've got that in Samway that I could find. Right.\n\nOkay. So if I put it yeah. Mhmm. Right. Okay.\n\nAlright. No worries. I'll I'll just put a note to that effect in, and then I think it's all sorted. Yeah. Okay.\n\nCool. Alright. Thank you for that. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":0.24,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.09800151363015176},{"text":"How are you?","start":0.79999995,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.1530375083287557},{"text":"Yep.","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.042891841381788254},{"text":"Mhmm.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.02117573469877243},{"text":"Yep.","start":14.08,"end":14.445,"sentiment":"neutral","sentiment_score":0.013059273362159727}],"sentiment":"neutral","sentiment_score":0.09153030021116138,"num_words":8,"start":0.24,"end":14.445},{"sentences":[{"text":"But it is a staff member with a an associate provider.","start":67.32,"end":73.675,"sentiment":"neutral","sentiment_score":-0.07320105487650092},{"text":"It depends because I'm not sure if Gwen pays from support at home towards her 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whatever.","start":131.80501,"end":146.15001,"sentiment":"neutral","sentiment_score":-0.1899587338169416},{"text":"And I just I wasn't quite sure what to do with regard to that because I I don't know what to say.","start":146.15001,"end":152.31,"sentiment":"neutral","sentiment_score":-0.2706535268913616}],"sentiment":"neutral","sentiment_score":-0.1631416374410706,"num_words":87,"start":114.63,"end":152.31},{"sentences":[{"text":"Like, the I think it was investigated.","start":152.31,"end":155.93001,"sentiment":"neutral","sentiment_score":-0.10821240821055003},{"text":"Okay.","start":174.8,"end":175.2,"sentiment":"neutral","sentiment_score":-0.007505279965698719},{"text":"And just leave it at 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yeah.","start":232.37,"end":233.75,"sentiment":"neutral","sentiment_score":-0.02107160414258639},{"text":"Mhmm.","start":242.84999,"end":243.34999,"sentiment":"neutral","sentiment_score":-0.006972841918468475},{"text":"Right.","start":243.65,"end":243.97,"sentiment":"neutral","sentiment_score":0.012529846280813215},{"text":"Okay.","start":243.97,"end":244.455,"sentiment":"neutral","sentiment_score":0.028122426941990852}],"sentiment":"neutral","sentiment_score":-0.00989355267956853,"num_words":10,"start":231.27501,"end":244.455},{"sentences":[{"text":"Alright.","start":245.495,"end":245.975,"sentiment":"neutral","sentiment_score":0.06454657018184662},{"text":"No worries.","start":245.975,"end":246.455,"sentiment":"neutral","sentiment_score":0.07852960750460625},{"text":"I'll I'll just put a note to that effect in, and then I think it's all sorted.","start":246.455,"end":250.715,"sentiment":"neutral","sentiment_score":0.06947953232070979},{"text":"Yeah.","start":252.135,"end":252.635,"sentiment":"neutral","sentiment_score":0.15453766286373138},{"text":"Okay.","start":252.695,"end":253.195,"sentiment":"neutral","sentiment_score":0.20079544186592105}],"sentiment":"neutral","sentiment_score":0.07991322451694445,"num_words":22,"start":245.495,"end":253.195},{"sentences":[{"text":"Cool.","start":253.255,"end":253.755,"sentiment":"neutral","sentiment_score":0.2734066843986511},{"text":"Alright.","start":254.05501,"end":254.455,"sentiment":"positive","sentiment_score":0.4127917289733886},{"text":"Thank you for that.","start":254.455,"end":255.255,"sentiment":"positive","sentiment_score":0.5668771788477898},{"text":"Alright.","start":255.255,"end":255.575,"sentiment":"neutral","sentiment_score":0.2572232484817505},{"text":"Bye.","start":255.575,"end":256.075,"sentiment":"neutral","sentiment_score":0.190744087100029}],"sentiment":"positive","sentiment_score":0.4252093080431223,"num_words":8,"start":253.255,"end":256.075}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, Mike. How are you?\n\nChannel 0: Flat out, but I know you know all about that.\n\nChannel 1: Yep.\n\nChannel 0: Gwen Sharp,\n\nChannel 1: Mhmm.\n\nChannel 0: I think you've been talking to Megan about it. So I've\n\nChannel 1: Yep.\n\nChannel 0: I've gone back through my chat of emails, and I do remember this one. So in terms of the SIRS, if you remember, I came over and said, you know, I don't know if this one is a SIRS, and we sort of looked and agreed. And when you got back into the SIRS decision making tool, there's two things that potentially stopped being the SIRS. The first one is says something like, was the incident in connection with the service delivery? And the answer was, no.\n\nIt wasn't. We weren't delivering a service at the time. And that that says it's not reportable. Even if we said a yes to that, the next one then says, does the incident relate to sufficient of stealing by an individual who is not a staff member? Well, that is the case.\n\nYou say yes to that, then it says not recordable. So I think we do have there is\n\nChannel 1: But it\n\nChannel 0: also\n\nChannel 1: is a staff member\n\nChannel 0: but it wasn't, was it?\n\nChannel 1: with a an associate provider. It depends because I'm not sure if Gwen pays from support at home towards her meals. Let me just see. Because if she does, then it was service provisioned. That's all.\n\nI thought we did a search for this one, though.\n\nChannel 0: I thought you I thought you just sold me and that there was no SIRS, but it\n\nChannel 1: No.\n\nChannel 0: needs\n\nChannel 1: I\n\nChannel 0: to\n\nChannel 1: didn't\n\nChannel 0: be sorted.\n\nChannel 1: no. I didn't say that.\n\nChannel 0: Oh.\n\nChannel 1: She does pay yeah. So she pays for her meal preparation and service from her support at home. So, essentially, it was a staff member delivering a service.\n\nChannel 0: Alright. So have you then put the SIRS in?\n\nChannel 1: Well, I think I did.\n\nChannel 0: Well, I'm now a bit confused as to where we're at. So maybe the only thing that\n\nChannel 1: I\n\nChannel 0: Megan's\n\nChannel 1: think\n\nChannel 0: saying\n\nChannel 1: what\n\nChannel 0: is in that there's no there's no close out on it.\n\nChannel 1: what Megan was worried about was that the in Samway, there's no doc there's no notes or anything to say what hap like, what happened\n\nChannel 0: No.\n\nChannel 1: or how it was finished off or whatever. And I just I wasn't quite sure what to do with regard to that because I I don't know what to say. Like, the\n\nChannel 0: So I think all you need to\n\nChannel 1: I\n\nChannel 0: say\n\nChannel 1: think\n\nChannel 0: in Sandway,\n\nChannel 1: it was\n\nChannel 0: because\n\nChannel 1: investigated.\n\nChannel 0: we followed this through eWAS. So I think if you're happy to make the note in Sandway, then that says something like spoke to associated provider who followed up with an investigation and have dealt with the matter. That'll be it.\n\nChannel 1: Okay. And just leave it at that.\n\nChannel 0: And just leave it at that.\n\nChannel 1: Okay. Alright. No worries. I can put that in now. That's okay.\n\nChannel 0: Cool. Alrighty. Thank\n\nChannel 1: Try\n\nChannel 0: you for\n\nChannel 1: to\n\nChannel 0: that.\n\nChannel 1: come up with a date for it somewhere\n\nChannel 0: No.\n\nChannel 1: around that time.\n\nChannel 0: Well,\n\nChannel 1: Yeah.\n\nChannel 0: I can give you a possible date. And I I think it was if I go into my deleted items, it's there. So around about the March 10.\n\nChannel 1: Okay. That it was resolved.\n\nChannel 0: Well, it would have been resolved over a period of time, but that's when the when also the actual the associated\n\nChannel 1: So\n\nChannel 0: provider\n\nChannel 1: I've got the\n\nChannel 0: or\n\nChannel 1: incident date.\n\nChannel 0: yeah. Which was the what was that?\n\nChannel 1: I don't have it right here, but, I mean, I've got that in Samway that I could find.\n\nChannel 0: And we let the the provider know on the March 5.\n\nChannel 1: Right. Okay. So\n\nChannel 0: And\n\nChannel 1: if\n\nChannel 0: then\n\nChannel 1: I\n\nChannel 0: there\n\nChannel 1: put\n\nChannel 0: was\n\nChannel 1: it\n\nChannel 0: a\n\nChannel 1: yeah.\n\nChannel 0: few questions in ins and outs, and they did it then followed up. And then for a period of time, the staff member wasn't here whilst they investigated, but we let them know on the March 5.\n\nChannel 1: Mhmm. Right. Okay. Alright. No worries.\n\nI'll I'll just put a note to that effect in, and then I think it's all sorted.\n\nChannel 0: Then it can close. Yeah. Cool.\n\nChannel 1: Yeah. Okay. Cool.\n\nChannel 0: Alrighty. Thank\n\nChannel 1: Alright.\n\nChannel 0: you.\n\nChannel 1: Thank you for that. Alright. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":0.24,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.09800151363015176},{"text":"How are you?","start":0.79999995,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.1530375083287557}],"sentiment":"neutral","sentiment_score":0.1310231104493141,"channel":1,"num_words":5,"start":0.24,"end":1.6999999},{"sentences":[{"text":"Flat out, but I know you know all about that.","start":3.04,"end":5.8599997,"sentiment":"neutral","sentiment_score":-0.10176280438899994}],"sentiment":"neutral","sentiment_score":-0.10176280438899994,"channel":0,"num_words":10,"start":3.04,"end":5.8599997},{"sentences":[{"text":"Yep.","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.042891841381788254}],"sentiment":"neutral","sentiment_score":0.042891841381788254,"channel":1,"num_words":1,"start":6.3199997,"end":6.8199997},{"sentences":[{"text":"Gwen 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I've","start":13.595,"end":14.475,"sentiment":"neutral","sentiment_score":0.013062167912721634}],"sentiment":"neutral","sentiment_score":0.005710944194685329,"channel":0,"num_words":11,"start":11.04,"end":14.475},{"sentences":[{"text":"Yep.","start":14.08,"end":14.445,"sentiment":"neutral","sentiment_score":0.013059273362159727}],"sentiment":"neutral","sentiment_score":0.013059273362159727,"channel":1,"num_words":1,"start":14.08,"end":14.445},{"sentences":[{"text":"I've gone back through my chat of emails, and I do remember this one.","start":14.475,"end":18.015,"sentiment":"neutral","sentiment_score":-0.01540293065564973},{"text":"So in terms of the SIRS, if you remember, I came over and said, you know, I don't know if this one is a SIRS, and we sort of looked and agreed.","start":18.875,"end":25.855,"sentiment":"neutral","sentiment_score":-0.08906026266049594},{"text":"And when you got back into the SIRS decision making tool, there's two things that potentially stopped being the SIRS.","start":26.09,"end":32.03,"sentiment":"neutral","sentiment_score":-0.14263425394892693},{"text":"The first one is says something like, was the incident in connection with the service delivery?","start":32.25,"end":39.87,"sentiment":"neutral","sentiment_score":-0.16633133590221405},{"text":"And the answer was, no.","start":40.125,"end":41.485,"sentiment":"neutral","sentiment_score":-0.24269354343414307}],"sentiment":"neutral","sentiment_score":-0.11256348971149018,"channel":0,"num_words":87,"start":14.475,"end":41.485},{"sentences":[{"text":"It wasn't.","start":41.485,"end":42.145,"sentiment":"negative","sentiment_score":-0.3713323026895523},{"text":"We weren't delivering a service at the time.","start":42.445,"end":44.625,"sentiment":"negative","sentiment_score":-0.35985613614320755},{"text":"And that that says it's not reportable.","start":45.485,"end":47.265,"sentiment":"neutral","sentiment_score":-0.32313767075538635},{"text":"Even if we said a yes to that, the next one then 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in that there's no there's no close out on it.","start":132.505,"end":135.09,"sentiment":"neutral","sentiment_score":-0.2679535069248893}],"sentiment":"neutral","sentiment_score":-0.2679535069248893,"channel":0,"num_words":11,"start":132.505,"end":135.09},{"sentences":[{"text":"what Megan was worried about was that the in Samway, there's no doc there's no notes or anything to say what hap like, what happened","start":135.485,"end":144.55,"sentiment":"neutral","sentiment_score":-0.16890073776245118}],"sentiment":"neutral","sentiment_score":-0.16890073776245118,"channel":1,"num_words":25,"start":135.485,"end":144.55},{"sentences":[{"text":"No.","start":144.20999,"end":144.70999,"sentiment":"neutral","sentiment_score":-0.18441110849380493}],"sentiment":"neutral","sentiment_score":-0.18441110849380493,"channel":0,"num_words":1,"start":144.20999,"end":144.70999},{"sentences":[{"text":"or how it was finished off or whatever.","start":144.55,"end":146.15001,"sentiment":"neutral","sentiment_score":-0.21252605691552162},{"text":"And I just I wasn't quite sure what to do with regard to that because I I don't know what to say.","start":146.15001,"end":152.31,"sentiment":"neutral","sentiment_score":-0.2706535268913616},{"text":"Like, the","start":152.31,"end":152.79001,"sentiment":"neutral","sentiment_score":-0.10889110341668129}],"sentiment":"neutral","sentiment_score":-0.24601150793023407,"channel":1,"num_words":32,"start":144.55,"end":152.79001},{"sentences":[{"text":"So I think all you need 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So I think we do have there is But it also is a staff member but it wasn't, was it? with a an associate provider. It depends because I'm not sure if Gwen pays from support at home towards her meals. Let me just see. Because if she does, then it was service provisioned. That's all. I thought we did a search for this one, though. I thought you I thought you just sold me and that there was no SIRS, but it No. needs I to didn't be sorted. no. I didn't say that. Oh. She does pay yeah. So she pays for her meal preparation and service from her support at home. So, essentially, it was a staff member delivering a service. Alright. So have you then put the SIRS in? 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And just leave it at that. And just leave it at that. Okay. Alright. No worries. I can put that in now. That's okay. Cool. Alrighty. Thank Try you for to that. come up with a date for it somewhere No. around that time. Well, Yeah. I can give you a possible date. And I I think it was if I go into my deleted items, it's there. So around about the March 10. Okay. That it was resolved. Well, it would have been resolved over a period of time, but that's when the when also the actual the associated So provider I've got the or incident date. yeah. Which was the what was that? I don't have it right here, but, I mean, I've got that in Samway that I could find. And we let the the provider know on the March 5. Right. Okay. So And if then I there put was it a yeah. few questions in ins and outs, and they did it then followed up. And then for a period of time, the staff member wasn't here whilst they investigated, but we let them know on the March 5. Mhmm. Right. Okay. Alright. No worries. 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