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However, I just wanted to let you know, as this is staged, our back end team is still investigating the issue, and they're still waiting for a response from the streaming platform because they've already reached out and asked why other customers still have this, Geo IP issue. But let me just pull out your account first here. What is your, phone number or your full name? Okay. Thank you so much. Oh, you're calling in behalf of mister Riley White? Okay. Thank you. I understand. And may I have your first name, please? Thank you. Wonderful name. Just give me a minute or two. Let me just go ahead and check the account here. Okay? Just bear with me. Thank you. Thank you so much for patiently waiting on the line, Macy. Yeah. I've already pulled out your account and asked our technical department in reference with this issue. They're still saying it's still under investigation, and they don't have the estimated time frame for the resolution. They said they're still waiting for an update from our concerned department and team in reference with sorting this issue about your streaming, etcetera, etcetera. But if I may ask, just for our record, Are you be able to use your Internet or not at all? Mm-mm. Mm-mm. Mm-mm. Mhmm. Mhmm. Yeah. So I understand that asking an apology is not the resolution for this, but that's the update that we can say as of today. The issue, it's still under investigation because Monday, they said it's already put back to Australia GOIP, but still there are some accounts and customers still experiencing the same thing that their site's still blocked and showing out of Australia or America or USA. Yeah. And and I hope yeah. On our end as well, we really hope that this will fix until Monday. In that way, all account should be put back with the same thing that they can use their streaming platform and their site, really. Because it's the same. Reason why I asked because we do have some customers as well that they're able to use the Internet, but now the most affected thing is their streaming accounts like Netflix, the YouTube, etcetera, and their accounts or site, which they are using for their work. But what I can assure you is, yeah, I can assure you that our back end team is closely monitoring this and investigating to resolve it as much as as they want to. So any update and progress that we will be having or receiving about this will go ahead and send you to you or call you as soon as possible. But to be honest, right now, it's they said it's still under investigation. You're most welcome, and we really appreciate your continued patience and understanding. And anything else that I may help you today, Macy? I appreciate your time, and please have a good one, and be safe always. Thank you. 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Thank you so much for calling Airtel accounts. How may I help you today? Mhmm. Mhmm.\n\nI'm so sorry to hear about that, but let me just go ahead and pull out your account first. However, I just wanted to let you know, as this is staged, our back end team is still investigating the issue, and they're still waiting for a response from the streaming platform because they've already reached out and asked why other customers still have this, Geo IP issue. But let me just pull out your account first here. What is your, phone number or your full name? Okay.\n\nThank you so much. Oh, you're calling in behalf of mister Riley White? Okay. Thank you. I understand.\n\nAnd may I have your first name, please? Thank you. Wonderful name. Just give me a minute or two. Let me just go ahead and check the account here.\n\nOkay? Just bear with me. Thank you. Thank you so much for patiently waiting on the line, Macy. Yeah.\n\nI've already pulled out your account and asked our technical department in reference with this issue. They're still saying it's still under investigation, and they don't have the estimated time frame for the resolution. They said they're still waiting for an update from our concerned department and team in reference with sorting this issue about your streaming, etcetera, etcetera. But if I may ask, just for our record, Are you be able to use your Internet or not at all? Mm-mm.\n\nMm-mm. Mm-mm. Mhmm. Mhmm. Yeah.\n\nSo I understand that asking an apology is not the resolution for this, but that's the update that we can say as of today. The issue, it's still under investigation because Monday, they said it's already put back to Australia GOIP, but still there are some accounts and customers still experiencing the same thing that their site's still blocked and showing out of Australia or America or USA. Yeah. And and I hope yeah. On our end as well, we really hope that this will fix until Monday.\n\nIn that way, all account should be put back with the same thing that they can use their streaming platform and their site, really. Because it's the same. Reason why I asked because we do have some customers as well that they're able to use the Internet, but now the most affected thing is their streaming accounts like Netflix, the YouTube, etcetera, and their accounts or site, which they are using for their work. But what I can assure you is, yeah, I can assure you that our back end team is closely monitoring this and investigating to resolve it as much as as they want to. So any update and progress that we will be having or receiving about this will go ahead and send you to you or call you as soon as possible.\n\nBut to be honest, right now, it's they said it's still under investigation. You're most welcome, and we really appreciate your continued patience and understanding. And anything else that I may help you today, Macy? I appreciate your time, and please have a good one, and be safe always. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.79999995,"end":1.4399999,"sentiment":"positive","sentiment_score":0.483885258436203},{"text":"Thank you so much for calling Airtel accounts.","start":1.4399999,"end":3.84,"sentiment":"positive","sentiment_score":0.6919977590441704},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.5142252743244171},{"text":"Mhmm.","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":-0.061271294951438904},{"text":"Mhmm.","start":50.445,"end":50.685,"sentiment":"neutral","sentiment_score":-0.056917812675237656}],"sentiment":"positive","sentiment_score":0.5261619515303109,"num_words":18,"start":0.79999995,"end":50.685},{"sentences":[{"text":"I'm so sorry to hear about that, but let me just go ahead and pull out your account first.","start":50.685,"end":55.825,"sentiment":"neutral","sentiment_score":-0.08438405923937496},{"text":"However, I just wanted to let you know, as this is staged, our back end team is still investigating the issue, and they're still waiting for a response from the streaming platform because they've already reached out and asked why other customers still have this, Geo IP issue.","start":56.045,"end":78.255,"sentiment":"neutral","sentiment_score":-0.10053486322673659},{"text":"But let me just pull out your account first here.","start":78.795,"end":81.354996,"sentiment":"neutral","sentiment_score":-0.0008367987349629403},{"text":"What is your, phone number or your full name?","start":81.354996,"end":84.575,"sentiment":"neutral","sentiment_score":0.001265454933875137},{"text":"Okay.","start":104.195,"end":104.675,"sentiment":"neutral","sentiment_score":0.1068541258573532}],"sentiment":"neutral","sentiment_score":-0.0726332796266538,"num_words":87,"start":50.685,"end":104.675},{"sentences":[{"text":"Thank you so 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Macy.","start":252.205,"end":256.89,"sentiment":"positive","sentiment_score":0.6593337465416301},{"text":"Yeah.","start":257.67,"end":258.17,"sentiment":"neutral","sentiment_score":0.013797791674733162}],"sentiment":"positive","sentiment_score":0.48068247059066044,"num_words":19,"start":130.765,"end":258.17},{"sentences":[{"text":"I've already pulled out your account and asked our technical department in reference with this issue.","start":258.55,"end":266.49,"sentiment":"neutral","sentiment_score":-0.049210403114557266},{"text":"They're still saying it's still under investigation, and they don't have the estimated time frame for the resolution.","start":267.285,"end":275.225,"sentiment":"neutral","sentiment_score":-0.20907465244332948},{"text":"They said they're still waiting for an update from our concerned department and team in reference with sorting this issue about your streaming, etcetera, 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understand that asking an apology is not the resolution for this, but that's the update that we can say as of today.","start":323.56,"end":333.31497,"sentiment":"neutral","sentiment_score":-0.23669255586961904},{"text":"The issue, it's still under investigation because Monday, they said it's already put back to Australia GOIP, but still there are some accounts and customers still experiencing the same thing that their site's still blocked and showing out of Australia or America or USA.","start":334.175,"end":356.445,"sentiment":"neutral","sentiment_score":-0.2520721993324431},{"text":"Yeah.","start":361.86502,"end":362.185,"sentiment":"neutral","sentiment_score":0.039171721786260605},{"text":"And and I hope yeah.","start":362.185,"end":363.885,"sentiment":"neutral","sentiment_score":0.05471415892243385},{"text":"On our end as well, we really hope that this will fix until 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that our back end team is closely monitoring this and investigating to resolve it as much as as they want to.","start":406.04,"end":422.405,"sentiment":"neutral","sentiment_score":-0.01984255552066095},{"text":"So any update and progress that we will be having or receiving about this will go ahead and send you to you or call you as soon as possible.","start":422.81,"end":433.87,"sentiment":"neutral","sentiment_score":0.02494987048979463}],"sentiment":"neutral","sentiment_score":-0.03870717284050496,"num_words":136,"start":371.28,"end":433.87},{"sentences":[{"text":"But to be honest, right now, it's they said it's still under investigation.","start":434.09,"end":438.775,"sentiment":"neutral","sentiment_score":-0.1652001515030861},{"text":"You're most welcome, and we really appreciate your continued patience and understanding.","start":442.755,"end":447.655,"sentiment":"positive","sentiment_score":0.6171893030405045},{"text":"And anything else that I may help you today, Macy?","start":448.35498,"end":451.175,"sentiment":"neutral","sentiment_score":0.2712355464696884},{"text":"I appreciate your time, and please have a good one, and be safe always.","start":453.87488,"end":457.57486,"sentiment":"positive","sentiment_score":0.8132748986993518},{"text":"Thank you.","start":459.31488,"end":459.87488,"sentiment":"positive","sentiment_score":0.4676988124847412}],"sentiment":"positive","sentiment_score":0.397887673302024,"num_words":51,"start":434.09,"end":459.87488},{"sentences":[{"text":"Bye bye.","start":459.87488,"end":460.61487,"sentiment":"neutral","sentiment_score":0.054784577339887626}],"sentiment":"neutral","sentiment_score":0.054784577339887626,"num_words":2,"start":459.87488,"end":460.61487}]}}]},{"alternatives":[{"transcript":"Hi. Look, ever since you did your update, like, a week ago, I've been having issues with my Internet. I keep having my IP address be overseas or something, and it's meaning that my, like, work laptop and things is constantly not letting me through. I'm having to hotspot myself because my Wi Fi thinks that I'm a bot or something, and I can't access my, you know, streaming accounts in Australia and things like that. We've tried all of the things that we were told to do, like rebooting the Internet and things like that, and I'm still having the same issue. The phone number is 0447653017. Yes. It's we live together. The account is gonna hit me. So my name is Maisie. Thank you. No worries. We're able to use it for some things, but not for everything. Like, I'm currently working from home, and I have to hotspot myself because anything that is, like, slightly protected, it shows that, you know, I'm overseas and trying to log in to secure information. So we're only able to use it about half the time. Yeah. Okay. Well, I hope that it gets fixed soon because Yeah. Yeah. It's the same for us. It's our streaming and work accounts. Yeah. Yeah. Okay. Thank you for the update. Thanks for letting me know. No. That's everything. Thank you. Thank you. You too. 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Look, ever since you did your update, like, a week ago, I've been having issues with my Internet. I keep having my IP address be overseas or something, and it's meaning that my, like, work laptop and things is constantly not letting me through. I'm having to hotspot myself because my Wi Fi thinks that I'm a bot or something, and I can't access my, you know, streaming accounts in Australia and things like that. We've tried all of the things that we were told to do, like rebooting the Internet and things like that, and I'm still having the same issue.\n\nThe phone number is 0447653017. Yes. It's we live together. The account is gonna hit me. So my name is Maisie.\n\nThank you. No worries. We're able to use it for some things, but not for everything. Like, I'm currently working from home, and I have to hotspot myself because anything that is, like, slightly protected, it shows that, you know, I'm overseas and trying to log in to secure information. So we're only able to use it about half the time.\n\nYeah. Okay. Well, I hope that it gets fixed soon because Yeah. Yeah. It's the same for us.\n\nIt's our streaming and work accounts. Yeah. Yeah. Okay. Thank you for the update.\n\nThanks for letting me know. No. That's everything. Thank you. Thank you.\n\nYou too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.02352410927414894},{"text":"Look, ever since you did your update, like, a week ago, I've been having issues with my Internet.","start":6.8799996,"end":14.179999,"sentiment":"neutral","sentiment_score":-0.1606845109620028},{"text":"I keep having my IP address be overseas or something, and it's meaning that my, like, work laptop and things is constantly not letting me through.","start":15.245001,"end":28.365,"sentiment":"negative","sentiment_score":-0.36125219326752883},{"text":"I'm having to hotspot myself because my Wi Fi thinks that I'm a bot or something, and I can't access my, you know, streaming accounts in Australia and things like that.","start":28.365,"end":40.23,"sentiment":"negative","sentiment_score":-0.35501187366823994},{"text":"We've tried all of the things that we were told to do, like rebooting the Internet and things like that, and I'm still having the 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accounts.","start":408.305,"end":410.39,"sentiment":"neutral","sentiment_score":-0.04504874131331841},{"text":"Yeah.","start":410.39,"end":410.89,"sentiment":"neutral","sentiment_score":0.002772713080048561},{"text":"Yeah.","start":440.15002,"end":440.39,"sentiment":"neutral","sentiment_score":-0.007520200684666634},{"text":"Okay.","start":440.39,"end":440.71002,"sentiment":"neutral","sentiment_score":0.05595887452363968},{"text":"Thank you for the update.","start":440.71002,"end":441.83002,"sentiment":"positive","sentiment_score":0.3427630603313446}],"sentiment":"neutral","sentiment_score":0.10676673147827387,"num_words":14,"start":408.305,"end":441.83002},{"sentences":[{"text":"Thanks for letting me know.","start":441.83002,"end":443.05002,"sentiment":"positive","sentiment_score":0.4880931437015533},{"text":"No.","start":451.67,"end":451.91,"sentiment":"neutral","sentiment_score":0.01289795245975256},{"text":"That's 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Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi. Look, ever since you did your update, like, a week ago, I've\n\nChannel 0: Mhmm.\n\nChannel 1: been having issues with my Internet. I keep having my IP address be overseas or something, and it's meaning that my, like, work laptop and things is constantly not letting me through. I'm having to hotspot myself because my Wi Fi thinks that I'm a bot or something, and I can't access my, you know, streaming accounts in Australia and things like that. We've tried all of the things that we were told to do, like rebooting the Internet and things like that, and I'm still having the same issue.\n\nChannel 0: Mhmm. I'm so sorry to hear about that, but let me just go ahead and pull out your account first. However, I just wanted to let you know, as this is staged, our back end team is still investigating the issue, and they're still waiting for a response from the streaming platform because they've already reached out and asked why other customers still have this, Geo IP issue. But let me just pull out your account first here. What is your, phone number or your full name?\n\nChannel 1: The phone number is 0447653017.\n\nChannel 0: Okay. Thank you so much. Oh, you're calling in behalf of mister Riley White?\n\nChannel 1: Yes. It's we live together. The\n\nChannel 0: Okay.\n\nChannel 1: account is\n\nChannel 0: Thank\n\nChannel 1: gonna\n\nChannel 0: you.\n\nChannel 1: hit me.\n\nChannel 0: I understand. And may I have your first name, please?\n\nChannel 1: So my name is Maisie.\n\nChannel 0: Thank you. Wonderful name. Just give me a minute or two. Let me just go ahead and check the account here. Okay?\n\nJust bear with\n\nChannel 1: Thank\n\nChannel 0: me.\n\nChannel 1: you.\n\nChannel 0: Thank you. Thank you so much for patiently waiting on the line,\n\nChannel 1: No\n\nChannel 0: Macy.\n\nChannel 1: worries.\n\nChannel 0: Yeah. I've already pulled out your account and asked our technical department in reference with this issue. They're still saying it's still under investigation, and they don't have the estimated time frame for the resolution. They said they're still waiting for an update from our concerned department and team in reference with sorting this issue about your streaming, etcetera, etcetera. But if I may ask, just for our record, Are you be able to use your Internet or not at all?\n\nChannel 1: We're able to use it for some things, but not\n\nChannel 0: Mm-mm.\n\nChannel 1: for everything. Like, I'm currently working from home, and I have to hotspot\n\nChannel 0: Mm-mm. Mm-mm.\n\nChannel 1: myself because anything that is, like, slightly protected, it shows that, you know, I'm overseas and trying to log in to secure information. So we're only able to use it about half the time.\n\nChannel 0: Mhmm. Mhmm. Yeah. So I understand that asking an apology is not the resolution for this, but that's the update that we can say as of today. The issue, it's still under investigation because Monday, they said it's already put back to Australia GOIP, but still there are some accounts and customers still experiencing the same thing that their site's still blocked and showing out of Australia or America or USA.\n\nChannel 1: Yeah. Okay. Well, I hope that it gets fixed soon\n\nChannel 0: Yeah.\n\nChannel 1: because\n\nChannel 0: And and I hope yeah. On our end as well, we really hope that this will fix until Monday. In that way, all account should be put back with the same thing that they can use their streaming platform and their site, really. Because it's the same. Reason why I asked because we do have some customers as well that they're able to use the Internet, but now the most affected thing is their streaming accounts like Netflix, the YouTube, etcetera, and their accounts or site, which they are using for their work.\n\nBut\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: what\n\nChannel 1: It's\n\nChannel 0: I\n\nChannel 1: the\n\nChannel 0: can\n\nChannel 1: same\n\nChannel 0: assure\n\nChannel 1: for\n\nChannel 0: you\n\nChannel 1: us.\n\nChannel 0: is,\n\nChannel 1: It's our streaming and work accounts. Yeah.\n\nChannel 0: yeah, I can assure you that our back end team is closely monitoring this and investigating to resolve it as much as as they want to. So any update and progress that we will be having or receiving about this will go ahead and send you to you or call you as soon as possible. But to be honest, right now, it's they said it's still under investigation.\n\nChannel 1: Yeah. Okay. Thank you for the update. Thanks for letting me know.\n\nChannel 0: You're most welcome, and we really appreciate your continued patience and understanding. And anything else that I may help you today, Macy?\n\nChannel 1: No. That's everything. Thank you.\n\nChannel 0: I appreciate your time, and please have a good one, and be safe always.\n\nChannel 1: Thank you. You too. Bye\n\nChannel 0: Thank\n\nChannel 1: bye.\n\nChannel 0: you. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.79999995,"end":1.4399999,"sentiment":"positive","sentiment_score":0.483885258436203},{"text":"Thank you so much for calling Airtel accounts.","start":1.4399999,"end":3.84,"sentiment":"positive","sentiment_score":0.6919977590441704},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.5142252743244171}],"sentiment":"positive","sentiment_score":0.599319014698267,"channel":0,"num_words":16,"start":0.79999995,"end":5.14},{"sentences":[{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.02352410927414894},{"text":"Look, ever since you did your update, like, a week ago, 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Australia and things like that.","start":28.365,"end":40.23,"sentiment":"negative","sentiment_score":-0.35501187366823994},{"text":"We've tried all of the things that we were told to do, like rebooting the Internet and things like that, and I'm still having the same issue.","start":40.77,"end":49.045,"sentiment":"negative","sentiment_score":-0.3542704791934402}],"sentiment":"negative","sentiment_score":-0.35829721258746255,"channel":1,"num_words":90,"start":12.16,"end":49.045},{"sentences":[{"text":"Mhmm.","start":50.445,"end":50.685,"sentiment":"neutral","sentiment_score":-0.056917812675237656},{"text":"I'm so sorry to hear about that, but let me just go ahead and pull out your account first.","start":50.685,"end":55.825,"sentiment":"neutral","sentiment_score":-0.08438405923937496},{"text":"However, I just wanted to let you know, as this is staged, our back end team is still investigating the issue, and they're still waiting for a response from the streaming platform because they've 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our streaming and work accounts.","start":408.305,"end":410.39,"sentiment":"neutral","sentiment_score":-0.04504874131331841},{"text":"Yeah.","start":410.39,"end":410.89,"sentiment":"neutral","sentiment_score":0.002772713080048561}],"sentiment":"neutral","sentiment_score":-0.038217104971408844,"channel":1,"num_words":7,"start":408.305,"end":410.89},{"sentences":[{"text":"yeah, I can assure you that our back end team is closely monitoring this and investigating to resolve it as much as as they want to.","start":410.545,"end":422.405,"sentiment":"neutral","sentiment_score":-0.021738731803802345},{"text":"So any update and progress that we will be having or receiving about this will go ahead and send you to you or call you as soon as possible.","start":422.81,"end":433.87,"sentiment":"neutral","sentiment_score":0.02494987048979463},{"text":"But to be honest, right now, it's they said it's still under investigation.","start":434.09,"end":438.775,"sentiment":"neutral","sentiment_score":-0.1652001515030861}],"sentiment":"neutral","sentiment_score":-0.02925386400345494,"channel":0,"num_words":68,"start":410.545,"end":438.775},{"sentences":[{"text":"Yeah.","start":440.15002,"end":440.39,"sentiment":"neutral","sentiment_score":-0.007520200684666634},{"text":"Okay.","start":440.39,"end":440.71002,"sentiment":"neutral","sentiment_score":0.05595887452363968},{"text":"Thank you for the update.","start":440.71002,"end":441.83002,"sentiment":"positive","sentiment_score":0.3427630603313446},{"text":"Thanks for letting me know.","start":441.83002,"end":443.05002,"sentiment":"positive","sentiment_score":0.4880931437015533}],"sentiment":"positive","sentiment_score":0.35022664116695523,"channel":1,"num_words":12,"start":440.15002,"end":443.05002},{"sentences":[{"text":"You're most welcome, and we really appreciate your continued patience and understanding.","start":442.755,"end":447.655,"sentiment":"positive","sentiment_score":0.6171893030405045},{"text":"And anything else that I may help you today, Macy?","start":448.35498,"end":451.175,"sentiment":"neutral","sentiment_score":0.2712355464696884}],"sentiment":"positive","sentiment_score":0.45993759550831537,"channel":0,"num_words":22,"start":442.755,"end":451.175},{"sentences":[{"text":"No.","start":451.67,"end":451.91,"sentiment":"neutral","sentiment_score":0.01289795245975256},{"text":"That's everything.","start":451.91,"end":452.73,"sentiment":"positive","sentiment_score":0.6606163680553436},{"text":"Thank you.","start":452.79,"end":453.45,"sentiment":"positive","sentiment_score":0.8736560344696045}],"sentiment":"positive","sentiment_score":0.6162885515019297,"channel":1,"num_words":5,"start":451.67,"end":453.45},{"sentences":[{"text":"I appreciate your time, and please have a good one, and be safe always.","start":453.87488,"end":457.57486,"sentiment":"positive","sentiment_score":0.8132748986993518}],"sentiment":"positive","sentiment_score":0.8132748986993518,"channel":0,"num_words":14,"start":453.87488,"end":457.57486},{"sentences":[{"text":"Thank you.","start":458.26495,"end":458.74493,"sentiment":"positive","sentiment_score":0.7786617875099182},{"text":"You too.","start":458.74493,"end":459.30493,"sentiment":"positive","sentiment_score":0.5325942635536194},{"text":"Bye","start":459.30493,"end":459.46494,"sentiment":"neutral","sentiment_score":0.3259848356246948}],"sentiment":"positive","sentiment_score":0.589699387550354,"channel":1,"num_words":5,"start":458.26495,"end":459.46494},{"sentences":[{"text":"Thank","start":459.31488,"end":459.55487,"sentiment":"positive","sentiment_score":0.5449650287628174}],"sentiment":"positive","sentiment_score":0.5449650287628174,"channel":0,"num_words":1,"start":459.31488,"end":459.55487},{"sentences":[{"text":"bye.","start":459.46494,"end":459.96494,"sentiment":"positive","sentiment_score":0.4726848006248474}],"sentiment":"positive","sentiment_score":0.4726848006248474,"channel":1,"num_words":1,"start":459.46494,"end":459.96494},{"sentences":[{"text":"you.","start":459.55487,"end":459.87488,"sentiment":"positive","sentiment_score":0.39043259620666504},{"text":"Bye bye.","start":459.87488,"end":460.61487,"sentiment":"neutral","sentiment_score":0.054784577339887626}],"sentiment":"neutral","sentiment_score":0.1666672502954801,"channel":0,"num_words":3,"start":459.55487,"end":460.61487}]},"summary":{"result":"success","short":"The customer is experiencing issues with their internet and is having trouble accessing streaming accounts due to a bot in their system. The representative informs the customer that the issue is still under investigation and they are waiting for a response from the streaming platform. The customer is advised to use their internet for most things, but not streaming and is reassured that the issue will be resolved soon."},"intents":{"segments":[{"text":"Thank you so much for calling Airtel accounts. How may I help you today? Hi.","start_word":2,"end_word":16,"intents":[{"intent":"Provide assistance","confidence_score":0.013995175}]},{"text":"I've been having issues with my Internet. I keep having my IP address be overseas or something, and it's meaning that my, like, work laptop and things is constantly not letting me through. I'm having to hotspot myself because my Wi Fi thinks that I'm a bot or something, and I can't access my, you know, streaming accounts in Australia and things like that.","start_word":29,"end_word":92,"intents":[{"intent":"Resolve internet access issues","confidence_score":0.003622315}]},{"text":"What is your, phone number or your full name?","start_word":198,"end_word":206,"intents":[{"intent":"Retrieve account information","confidence_score":0.46750715}]},{"text":"Let me just go ahead and check the account here. Okay?","start_word":266,"end_word":276,"intents":[{"intent":"Update account","confidence_score":0.009624171}]},{"text":"The issue, it's still under investigation because Monday, they said it's already put back to Australia GOIP, but still there are some accounts and customers still experiencing the same thing that their site's still blocked and showing out of Australia or America or USA. Yeah.","start_word":467,"end_word":511,"intents":[{"intent":"Report an issue","confidence_score":0.0004997488}]}]},"sentiments":{"segments":[{"text":"Good morning. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.5890997052192688},{"text":"Hi. Look, ever since you did your update, like, a week ago, Mhmm.","start_word":16,"end_word":28,"sentiment":"neutral","sentiment_score":-0.029178133234381676},{"text":"I've been having issues with my Internet. I keep having my IP address be overseas or something, and it's meaning that my, like, work laptop and things is constantly not letting me through. I'm having to hotspot myself because my Wi Fi thinks that I'm a bot or something, and I can't access my, you know, streaming accounts in Australia and things like that. We've tried all of the things that we were told to do, like rebooting the Internet and things like that, and I'm still having the same issue.","start_word":29,"end_word":119,"sentiment":"negative","sentiment_score":-0.3573181629180908},{"text":"Mhmm. I'm so sorry to hear about that, but let me just go ahead and pull out your account first. However, I just wanted to let you know, as this is staged, our back end team is still investigating the issue, and they're still waiting for a response from the streaming platform because they've already reached out and asked why other customers still have this, Geo IP issue. But let me just pull out your account first here. What is your, phone number or your full name? The phone number is 0447653017. Okay.","start_word":120,"end_word":212,"sentiment":"neutral","sentiment_score":-0.06575049459934235},{"text":"Thank you so much.","start_word":213,"end_word":216,"sentiment":"positive","sentiment_score":0.41229262948036194},{"text":"Oh, you're calling in behalf of mister Riley White? Yes. It's we live together. The Okay. account is Thank gonna you. hit me. I understand. And may I have your first name, please? So my name is Maisie.","start_word":217,"end_word":254,"sentiment":"neutral","sentiment_score":0.10266033383576494},{"text":"Thank you. Wonderful name.","start_word":255,"end_word":258,"sentiment":"positive","sentiment_score":0.709976851940155},{"text":"Just give me a minute or two. Let me just go ahead and check the account here. Okay? Just bear with Thank me.","start_word":259,"end_word":281,"sentiment":"neutral","sentiment_score":0.174579456448555},{"text":"you. Thank you. Thank you so much for patiently waiting on the line, No Macy.","start_word":282,"end_word":296,"sentiment":"positive","sentiment_score":0.5880205631256104},{"text":"worries. Yeah. I've already pulled out your account and asked our technical department in reference with this issue. They're still saying it's still under investigation, and they don't have the estimated time frame for the resolution. They said they're still waiting for an update from our concerned department and team in reference with sorting this issue about your streaming, etcetera, etcetera. But if I may ask, just for our record, Are you be able to use your Internet or not at all? We're able to use it for some things, but not Mm-mm. for everything. Like, I'm currently working from home, and I have to hotspot Mm-mm. Mm-mm. myself because anything that is, like, slightly protected, it shows that, you know, I'm overseas and trying to log in to secure information. So we're only able to use it about half the time. Mhmm. Mhmm. Yeah. So I understand that asking an apology is not the resolution for this, but that's the update that we can say as of today. The issue, it's still under investigation because Monday, they said it's already put back to Australia GOIP, but still there are some accounts and customers still experiencing the same thing that their site's still blocked and showing out of Australia or America or USA. Yeah. Okay. Well, I hope that it gets fixed soon Yeah. because And and I hope yeah. On our end as well, we really hope that this will fix until Monday. In that way, all account should be put back with the same thing that they can use their streaming platform and their site, really. Because it's the same. Reason why I asked because we do have some customers as well that they're able to use the Internet, but now the most affected thing is their streaming accounts like Netflix, the YouTube, etcetera, and their accounts or site, which they are using for their work. But Yeah. Yeah. what It's I the can same assure for you us. is, It's our streaming and work accounts. Yeah. yeah, I can assure you that our back end team is closely monitoring this and investigating to resolve it as much as as they want to. So any update and progress that we will be having or receiving about this will go ahead and send you to you or call you as soon as possible. But to be honest, right now, it's they said it's still under investigation. Yeah. Okay.","start_word":297,"end_word":705,"sentiment":"neutral","sentiment_score":-0.09042035768259415},{"text":"Thank you for the update. Thanks for letting me know. You're most welcome, and we really appreciate your continued patience and understanding.","start_word":706,"end_word":727,"sentiment":"positive","sentiment_score":0.5268999338150024},{"text":"And anything else that I may help you today, Macy? No.","start_word":728,"end_word":738,"sentiment":"neutral","sentiment_score":0.2383975386619568},{"text":"That's everything. Thank you. I appreciate your time, and please have a good one, and be safe always. Thank you. You too. Bye Thank bye. you.","start_word":739,"end_word":764,"sentiment":"positive","sentiment_score":0.6942955851554871},{"text":"Bye bye.","start_word":765,"end_word":766,"sentiment":"neutral","sentiment_score":0.2111358940601349}],"average":{"sentiment":"neutral","sentiment_score":-0.013245019379838125}}}}