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And I promised I'd go yesterday afternoon, but we got caught with some engineering with MBN and stuff because we do a lot of MBN and all that stuff, and it was all out last night, the whole area. Yeah. Well, hang on. Don't don't hang up. Where are we? Where are we? Where is she? Where is she? Georgia. I think it's just one here. Yep. Let's have a look. Open. Okay. So it's the invoice order 1047. Alright. Hang on. Don't don't hang up. Just relax. Don't no. Georgia's done a really good job. She's very good. I like her. Oh, that's alright. And I'm good. Appreciate that. Just last night, I just slipped my mind. Oh, luckily, just been really busy with a lot of when you got when you got the Internet out, everybody goes crazy. It's like as if oh, but it's like as if they've lost their bloody left leg or something. I mean, shit. What the hell? It's on the Internet. Anyway alright. Let's go here. Pay anyone. Select all ad pays. MB customs. BSB MB MB customers. It'll look for it. Okay. Alright. So I'm just double checking your account or your bizbee 063 626. Yeah? Alright. And the account number is 1075 1075. 5652. Alright. So I'll just read it back. BSB063626. Account number 10755652. Alright. So we continue there. The account name is is it Burden Holdings p d y l t a Burden. Okay. So alright. So just how things it'll continue. Issue your yes. Once continue. So it's 1200. Reference number is gonna be do we have an invoice number on this? Well, I'm just gonna put the order number, the last four digits as a reference. So that one ID ID 10471047. It's gonna show as Airtel a u. Continue. Yeah. It's gonna ask me for one of these bloody security code shittings. Oh, mate. Look. It's not funny. Although it's I'm sorry. I don't mean to say it's not funny. I wasn't trying to be rude. But all those comp yeah. But all those compliances we have here in this country is just becoming ridiculous. You know? It's causing a lot of issues even for us. I mean, if we if we operate a new a new network or something like that and it's not located, you know, like, all these red flags, it's just it's crazy. No. Well well, that's that's that's it, but it's causing all these other issues. So we're resolving one issue, but causing another issue, if that makes any sense. Alright. Payment settled. I'll give you is your receipt? Lodgment number is 235 I'll give you receipt number. 456954. Okay. No. You're welcome. I just wanna get this van done. Yes. Good on you. Alright. Thank you. 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Airtel accounts. Yep. Oh, sugar. Yeah.\n\nYeah. Yeah. No. We got sorry. Last night, we were up till about 03:00 in the morning.\n\nThis is for for Georgia. Yeah? Yeah. Yeah. And I promised I'd go yesterday afternoon, but we got caught with some engineering with MBN and stuff because we do a lot of MBN and all that stuff, and it was all out last night, the whole area.\n\nYeah. Well, hang on. Don't don't hang up. Where are we? Where are we?\n\nWhere is she? Where is she? Georgia. I think it's just one here. Yep.\n\nLet's have a look. Open. Okay. So it's the invoice order 1047. Alright.\n\nHang on. Don't don't hang up. Just relax. Don't no. Georgia's done a really good job.\n\nShe's very good. I like her. Oh, that's alright. And I'm good. Appreciate that.\n\nJust last night, I just slipped my mind. Oh, luckily, just been really busy with a lot of when you got when you got the Internet out, everybody goes crazy. It's like as if oh, but it's like as if they've lost their bloody left leg or something. I mean, shit. What the hell?\n\nIt's on the Internet. Anyway alright. Let's go here. Pay anyone. Select all ad pays.\n\nMB customs. BSB MB MB customers. It'll look for it. Okay. Alright.\n\nSo I'm just double checking your account or your bizbee 063 626. Yeah? Alright. And the account number is 1075 1075. 5652.\n\nAlright. So I'll just read it back. BSB063626. Account number 10755652. Alright.\n\nSo we continue there. The account name is is it Burden Holdings p d y l t a Burden. Okay. So alright. So just how things it'll continue.\n\nIssue your yes. Once continue. So it's 1200. Reference number is gonna be do we have an invoice number on this? Well, I'm just gonna put the order number, the last four digits as a reference.\n\nSo that one ID ID 10471047. It's gonna show as Airtel a u. Continue. Yeah. It's gonna ask me for one of these bloody security code shittings.\n\nOh, mate. Look. It's not funny. Although it's I'm sorry. I don't mean to say it's not funny.\n\nI wasn't trying to be rude. But all those comp yeah. But all those compliances we have here in this country is just becoming ridiculous. You know? It's causing a lot of issues even for us.\n\nI mean, if we if we operate a new a new network or something like that and it's not located, you know, like, all these red flags, it's just it's crazy. No. Well well, that's that's that's it, but it's causing all these other issues. So we're resolving one issue, but causing another issue, if that makes any sense. Alright.\n\nPayment settled. I'll give you is your receipt? Lodgment number is 235 I'll give you receipt number. 456954. Okay.\n\nNo. You're welcome. I just wanna get this van done. Yes. Good on you.\n\nAlright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.2985991835594177},{"text":"Airtel accounts.","start":0.96,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.17131997644901276},{"text":"Yep.","start":5.68,"end":6.18,"sentiment":"neutral","sentiment_score":0.05072225257754326},{"text":"Oh, sugar.","start":12.08,"end":12.9,"sentiment":"neutral","sentiment_score":-0.0006918960716575384},{"text":"Yeah.","start":13.2,"end":13.36,"sentiment":"neutral","sentiment_score":0.0034595667384564877}],"sentiment":"neutral","sentiment_score":0.1240795433986932,"num_words":8,"start":0.56,"end":13.36},{"sentences":[{"text":"Yeah.","start":13.36,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.00405591307207942},{"text":"Yeah.","start":13.5199995,"end":13.679999,"sentiment":"neutral","sentiment_score":0.00023443391546607015},{"text":"No.","start":13.679999,"end":13.92,"sentiment":"neutral","sentiment_score":-0.05500692501664162},{"text":"We got sorry.","start":13.92,"end":14.799999,"sentiment":"neutral","sentiment_score":-0.061000710974136986},{"text":"Last night, we were up till about 03:00 in the morning.","start":14.799999,"end":18.155,"sentiment":"neutral","sentiment_score":-0.03240857612002979}],"sentiment":"neutral","sentiment_score":-0.03471841460422558,"num_words":17,"start":13.36,"end":18.155},{"sentences":[{"text":"This is for for Georgia.","start":21.015,"end":23.095001,"sentiment":"neutral","sentiment_score":0.01166788600385189},{"text":"Yeah?","start":23.095001,"end":23.595001,"sentiment":"neutral","sentiment_score":0.024550460278987885},{"text":"Yeah.","start":24.695,"end":24.935001,"sentiment":"neutral","sentiment_score":0.037303775548934937},{"text":"Yeah.","start":24.935001,"end":25.175,"sentiment":"neutral","sentiment_score":0.03163360431790352},{"text":"And I promised I'd go yesterday afternoon, but we got caught with some engineering with MBN and stuff because we do a lot of MBN and all that stuff, and it was all out last night, the whole area.","start":25.175,"end":35.079998,"sentiment":"neutral","sentiment_score":-0.003914120248877085}],"sentiment":"neutral","sentiment_score":-0.00001751956470469211,"num_words":47,"start":21.015,"end":35.079998},{"sentences":[{"text":"Yeah.","start":36.34,"end":36.84,"sentiment":"neutral","sentiment_score":-0.039764583110809326},{"text":"Well, hang on.","start":39.86,"end":40.9,"sentiment":"neutral","sentiment_score":-0.06392359857757886},{"text":"Don't don't hang up.","start":40.9,"end":42.255,"sentiment":"neutral","sentiment_score":-0.056139841210097075},{"text":"Where are we?","start":42.335003,"end":43.215,"sentiment":"neutral","sentiment_score":-0.009022336142758528},{"text":"Where are we?","start":43.215,"end":43.775,"sentiment":"neutral","sentiment_score":-0.016508575528860092}],"sentiment":"neutral","sentiment_score":-0.03804910562134215,"num_words":14,"start":36.34,"end":43.775},{"sentences":[{"text":"Where is she?","start":43.775,"end":44.675,"sentiment":"neutral","sentiment_score":-0.020584023247162502},{"text":"Where is she?","start":50.095,"end":51.075,"sentiment":"neutral","sentiment_score":-0.018182748307784397},{"text":"Georgia.","start":51.295002,"end":51.695,"sentiment":"neutral","sentiment_score":-0.00701549369841814},{"text":"I think it's just one here.","start":51.695,"end":53.075,"sentiment":"neutral","sentiment_score":-0.0066410629854847985},{"text":"Yep.","start":54.415,"end":54.915,"sentiment":"neutral","sentiment_score":0.015350615605711935}],"sentiment":"neutral","sentiment_score":-0.010557969333603978,"num_words":14,"start":43.775,"end":54.915},{"sentences":[{"text":"Let's have a 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hell?","start":99.185005,"end":100.305,"sentiment":"negative","sentiment_score":-0.4540955722332001}],"sentiment":"neutral","sentiment_score":-0.17885128981261342,"num_words":54,"start":81.015,"end":100.305},{"sentences":[{"text":"It's on the Internet.","start":100.305,"end":101.285,"sentiment":"neutral","sentiment_score":-0.1699940674006939},{"text":"Anyway alright.","start":101.505005,"end":103.665,"sentiment":"neutral","sentiment_score":0.0324898287653923},{"text":"Let's go here.","start":103.665,"end":104.965004,"sentiment":"neutral","sentiment_score":0.0365500474969546},{"text":"Pay anyone.","start":105.105,"end":105.925,"sentiment":"neutral","sentiment_score":0.013809159398078918},{"text":"Select all ad pays.","start":111.185005,"end":113.525,"sentiment":"neutral","sentiment_score":0.009371861349791288}],"sentiment":"neutral","sentiment_score":-0.02934938035905361,"num_words":15,"start":100.305,"end":113.525},{"sentences":[{"text":"MB customs.","start":116.96,"end":117.78,"sentiment":"neutral","sentiment_score":0.0029937319923192263},{"text":"BSB MB MB customers.","start":118.880005,"end":129.63501,"sentiment":"neutral","sentiment_score":0.004496406181715429},{"text":"It'll look for it.","start":129.935,"end":131.315,"sentiment":"neutral","sentiment_score":-0.0031268290476873517},{"text":"Okay.","start":131.375,"end":131.875,"sentiment":"neutral","sentiment_score":0.032045360654592514},{"text":"Alright.","start":132.41501,"end":132.655,"sentiment":"neutral","sentiment_score":0.04826997220516205}],"sentiment":"neutral","sentiment_score":0.007648425448375444,"num_words":12,"start":116.96,"end":132.655},{"sentences":[{"text":"So I'm just double checking your account or your bizbee 063 626.","start":132.655,"end":140.735,"sentiment":"neutral","sentiment_score":0.03197770177697142},{"text":"Yeah?","start":140.735,"end":141.235,"sentiment":"neutral","sentiment_score":0.03175852447748184},{"text":"Alright.","start":143.09001,"end":143.59001,"sentiment":"neutral","sentiment_score":0.07318799942731857},{"text":"And the account number is 1075 1075.","start":143.73001,"end":152.47,"sentiment":"neutral","sentiment_score":0.040746204288942475},{"text":"5652.","start":153.65001,"end":155.35,"sentiment":"neutral","sentiment_score":0.02615085057914257}],"sentiment":"neutral","sentiment_score":0.036366055719554424,"num_words":22,"start":132.655,"end":155.35},{"sentences":[{"text":"Alright.","start":156.61,"end":157.09,"sentiment":"neutral","sentiment_score":0.1032128557562828},{"text":"So I'll just read it back.","start":157.09,"end":158.47,"sentiment":"neutral","sentiment_score":0.07086725905537605},{"text":"BSB063626.","start":159.275,"end":161.775,"sentiment":"neutral","sentiment_score":0.028197532519698143},{"text":"Account number 10755652.","start":162.555,"end":166.575,"sentiment":"neutral","sentiment_score":0.02737806799511115},{"text":"Alright.","start":168.075,"end":168.39499,"sentiment":"neutral","sentiment_score":0.18642805516719815}],"sentiment":"neutral","sentiment_score":0.06876468348006408,"num_words":12,"start":156.61,"end":168.39499},{"sentences":[{"text":"So we continue there.","start":168.39499,"end":169.935,"sentiment":"neutral","sentiment_score":0.11620713770389557},{"text":"The account name is is it Burden Holdings p d y l t a Burden.","start":173.31,"end":179.73,"sentiment":"neutral","sentiment_score":0.052323887621363},{"text":"Okay.","start":179.87,"end":180.37,"sentiment":"neutral","sentiment_score":0.0871523767709732},{"text":"So alright.","start":180.43,"end":181.15,"sentiment":"neutral","sentiment_score":0.10603824257850647},{"text":"So just how things it'll continue.","start":181.15,"end":185.33,"sentiment":"neutral","sentiment_score":0.08411581069231033}],"sentiment":"neutral","sentiment_score":0.0733432354006384,"num_words":28,"start":168.39499,"end":185.33},{"sentences":[{"text":"Issue your yes.","start":185.54999,"end":186.51,"sentiment":"neutral","sentiment_score":0.07590590914090474},{"text":"Once continue.","start":186.51,"end":187.655,"sentiment":"neutral","sentiment_score":0.05990014597773552},{"text":"So it's 1200.","start":189.31499,"end":191.33499,"sentiment":"neutral","sentiment_score":0.045808023462692894},{"text":"Reference number is gonna be do we have an invoice number on this?","start":193.31499,"end":198.61499,"sentiment":"neutral","sentiment_score":0.0432909162571797},{"text":"Well, I'm just gonna put the order number, the last four digits as a 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shittings.","start":227.755,"end":231.055,"sentiment":"neutral","sentiment_score":-0.10894674155861139}],"sentiment":"neutral","sentiment_score":-0.04941744818804889,"num_words":27,"start":210.43,"end":231.055},{"sentences":[{"text":"Oh, mate.","start":231.915,"end":232.665,"sentiment":"neutral","sentiment_score":-0.07446342334151268},{"text":"Look.","start":233.01001,"end":233.25,"sentiment":"neutral","sentiment_score":-0.1684102714061737},{"text":"It's not funny.","start":233.25,"end":233.81,"sentiment":"negative","sentiment_score":-0.37972349921862286},{"text":"Although it's I'm sorry.","start":233.81,"end":234.93001,"sentiment":"neutral","sentiment_score":-0.22683659940958023},{"text":"I don't mean to say it's not funny.","start":234.93001,"end":236.47,"sentiment":"neutral","sentiment_score":-0.18912962079048157}],"sentiment":"neutral","sentiment_score":-0.21538283220595783,"num_words":18,"start":231.915,"end":236.47},{"sentences":[{"text":"I wasn't trying to be rude.","start":236.69,"end":238.31,"sentiment":"neutral","sentiment_score":-0.2079172432422638},{"text":"But all those comp yeah.","start":238.85,"end":241.49,"sentiment":"neutral","sentiment_score":-0.2875675857067108},{"text":"But all those compliances we have here in this country is just becoming ridiculous.","start":241.49,"end":245.11,"sentiment":"negative","sentiment_score":-0.4404874380145754},{"text":"You know?","start":246.715,"end":246.955,"sentiment":"neutral","sentiment_score":-0.11539352312684059},{"text":"It's causing a lot of issues even for us.","start":246.955,"end":249.435,"sentiment":"neutral","sentiment_score":-0.3264714115195804}],"sentiment":"negative","sentiment_score":-0.33392209083669716,"num_words":36,"start":236.69,"end":249.435},{"sentences":[{"text":"I mean, if we if we operate a new a new network or something like that and it's not located, you know, like, all these red flags, it's just it's crazy.","start":249.435,"end":262.27,"sentiment":"neutral","sentiment_score":-0.22702581219134793},{"text":"No.","start":266.01,"end":266.33,"sentiment":"neutral","sentiment_score":-0.2870206832885742},{"text":"Well well, that's that's that's it, but it's causing all these other issues.","start":266.33,"end":269.93,"sentiment":"neutral","sentiment_score":-0.25538506645422715},{"text":"So we're resolving one issue, but causing another issue, if that makes any sense.","start":269.93,"end":274.125,"sentiment":"neutral","sentiment_score":-0.1800703193460192},{"text":"Alright.","start":274.445,"end":274.845,"sentiment":"neutral","sentiment_score":-0.03480641543865204}],"sentiment":"neutral","sentiment_score":-0.22001029352347057,"num_words":60,"start":249.435,"end":274.845},{"sentences":[{"text":"Payment settled.","start":274.845,"end":275.825,"sentiment":"neutral","sentiment_score":-0.08856192789971828},{"text":"I'll give you is your 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done.","start":292.35,"end":293.87,"sentiment":"neutral","sentiment_score":0.1867425569466182},{"text":"Yes.","start":293.87,"end":294.27002,"sentiment":"neutral","sentiment_score":0.17073611915111542},{"text":"Good on you.","start":294.27002,"end":294.91,"sentiment":"neutral","sentiment_score":0.2614150693019231}],"sentiment":"neutral","sentiment_score":0.19836324879101344,"num_words":14,"start":291.47,"end":294.91},{"sentences":[{"text":"Alright.","start":294.91,"end":295.41,"sentiment":"neutral","sentiment_score":0.2236945629119873},{"text":"Thank you.","start":297.23,"end":298.05002,"sentiment":"positive","sentiment_score":0.7684431374073029},{"text":"Bye.","start":298.91,"end":299.41,"sentiment":"neutral","sentiment_score":-0.0929969996213913}],"sentiment":"positive","sentiment_score":0.41689595952630043,"num_words":4,"start":294.91,"end":299.41}]}}]},{"alternatives":[{"transcript":"Yeah. Hello. This is Tanya from MB Customs. We've been dealing with Dom in regards to some vehicle signage. He was gonna get the deposit paid yesterday. That's okay. Yes. That's right. Yes. That's alright. No. I completely understand. It's just that, yes, we can get that today because we can't start printing until we've got it here. Yep. That's correct. Yes. No. We're coming too. Oh, no. She's lovely. Yeah. She's not in today. That's why I'm just chasing that up for her. Yeah. That's okay. Oh, yes. We can't live without it nowadays. Yes. Yeah. Yep. Yep. Yeah. Yes. Yeah. That's correct. Yep. That's correct. Yes. Yep. Yep. Perfect. Burdett Holdings. Yeah. That's right. Yes. 10 4 7. I will invoice it for you. Yes. Once we get the payment, we then when we invoice it, and I'll send it to you. Yep. Yep. Perfect. Yes. I mean, it's I know. It's it's we need to have it. It's just a pain that it takes so long. Yes. Yep. Yep. It's just yeah. It's ridiculous that we've gotta protect ourselves this much from scammers. Yep. Yes. And if once we do it, they figure some other way. Perfect. Thank you so much. Yes. Okay. Perfect. Thank you very much for doing that, and we will get that printed for you. Yes. Not a problem. Okay. 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Airtel accounts.\n\nChannel 1: Yeah. Hello. This is Tanya from MB Customs.\n\nChannel 0: Yep.\n\nChannel 1: We've been dealing with Dom in regards to some vehicle signage. He was gonna get the deposit paid yesterday.\n\nChannel 0: Oh, sugar. Yeah. Yeah. Yeah. No.\n\nWe got sorry. Last night, we were up till about 03:00 in the morning.\n\nChannel 1: That's okay.\n\nChannel 0: This is for for Georgia. Yeah?\n\nChannel 1: Yes. That's right. Yes.\n\nChannel 0: Yeah. Yeah. And I promised I'd go yesterday afternoon, but we got caught with some engineering with MBN and stuff because we do a lot of MBN and all that stuff, and it was all out last night, the whole area.\n\nChannel 1: That's alright. No. I completely\n\nChannel 0: Yeah.\n\nChannel 1: understand. It's just that, yes, we can get that today because we can't start\n\nChannel 0: Well,\n\nChannel 1: printing\n\nChannel 0: hang\n\nChannel 1: until\n\nChannel 0: on. Don't\n\nChannel 1: we've\n\nChannel 0: don't\n\nChannel 1: got it\n\nChannel 0: hang\n\nChannel 1: here.\n\nChannel 0: up. Where\n\nChannel 1: Yep.\n\nChannel 0: are we? Where are we? Where is she? Where is she? Georgia.\n\nI think it's just one here. Yep. Let's have a look. Open. Okay.\n\nSo it's the invoice order 1047.\n\nChannel 1: That's\n\nChannel 0: Alright.\n\nChannel 1: correct. Yes.\n\nChannel 0: Hang on. Don't don't hang up. Just\n\nChannel 1: No.\n\nChannel 0: relax.\n\nChannel 1: We're coming too.\n\nChannel 0: Don't no. Georgia's done a really good job. She's very good. I like her.\n\nChannel 1: Oh, no. She's lovely. Yeah. She's not in today. That's why I'm just chasing that up\n\nChannel 0: Oh,\n\nChannel 1: for\n\nChannel 0: that's\n\nChannel 1: her.\n\nChannel 0: alright. And I'm good. Appreciate that. Just last night, I just slipped my mind.\n\nChannel 1: Yeah. That's okay.\n\nChannel 0: Oh, luckily, just been really busy with a lot of when you got when you got the Internet out, everybody goes crazy.\n\nChannel 1: Oh, yes. We can't\n\nChannel 0: It's\n\nChannel 1: live\n\nChannel 0: like\n\nChannel 1: without\n\nChannel 0: as if\n\nChannel 1: it nowadays. Yes.\n\nChannel 0: oh, but it's like as if they've lost their bloody left leg or something.\n\nChannel 1: Yeah.\n\nChannel 0: I mean, shit. What the hell? It's on the Internet.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Anyway alright. Let's go here. Pay anyone. Select all ad pays. MB customs.\n\nBSB\n\nChannel 1: Yeah.\n\nChannel 0: MB MB customers. It'll look for it. Okay. Alright. So I'm just double checking your account or your bizbee 063\n\nChannel 1: Yes.\n\nChannel 0: 626. Yeah?\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: Alright. And the account number is 1075\n\nChannel 1: Yep.\n\nChannel 0: 1075. 5652.\n\nChannel 1: That's correct. Yes.\n\nChannel 0: Alright. So I'll just read it back.\n\nChannel 1: Yep.\n\nChannel 0: BSB063626.\n\nChannel 1: Yep.\n\nChannel 0: Account number 10755652.\n\nChannel 1: Perfect.\n\nChannel 0: Alright. So we continue there. The account name is is it Burden Holdings p\n\nChannel 1: Burdett\n\nChannel 0: d y l t\n\nChannel 1: Holdings. Yeah. That's\n\nChannel 0: a\n\nChannel 1: right.\n\nChannel 0: Burden.\n\nChannel 1: Yes.\n\nChannel 0: Okay. So alright. So just how things it'll continue. Issue your yes. Once continue.\n\nSo it's 1200. Reference number is gonna be\n\nChannel 1: 10\n\nChannel 0: do we have\n\nChannel 1: 4\n\nChannel 0: an invoice\n\nChannel 1: 7.\n\nChannel 0: number on this?\n\nChannel 1: I will invoice it for you. Yes. Once we get the payment, we then when we invoice\n\nChannel 0: Well,\n\nChannel 1: it, and\n\nChannel 0: I'm\n\nChannel 1: I'll send\n\nChannel 0: just\n\nChannel 1: it\n\nChannel 0: gonna\n\nChannel 1: to\n\nChannel 0: put the order\n\nChannel 1: you.\n\nChannel 0: number, the last\n\nChannel 1: Yep.\n\nChannel 0: four digits as a reference.\n\nChannel 1: Yep. Perfect.\n\nChannel 0: So that one ID ID 10471047. It's gonna show as Airtel a u.\n\nChannel 1: Yes.\n\nChannel 0: Continue. Yeah. It's gonna ask me for one of these bloody security code shittings. Oh, mate. Look.\n\nIt's not funny. Although it's I'm sorry. I don't\n\nChannel 1: I mean,\n\nChannel 0: mean to\n\nChannel 1: it's\n\nChannel 0: say it's not\n\nChannel 1: I know.\n\nChannel 0: funny.\n\nChannel 1: It's it's\n\nChannel 0: I wasn't\n\nChannel 1: we need\n\nChannel 0: trying\n\nChannel 1: to\n\nChannel 0: to\n\nChannel 1: have\n\nChannel 0: be\n\nChannel 1: it.\n\nChannel 0: rude.\n\nChannel 1: It's just\n\nChannel 0: But\n\nChannel 1: a pain that\n\nChannel 0: all\n\nChannel 1: it takes\n\nChannel 0: those\n\nChannel 1: so long.\n\nChannel 0: comp yeah. But all those compliances we have here in this country is just becoming ridiculous.\n\nChannel 1: Yes. Yep.\n\nChannel 0: You know? It's causing a lot of issues even for us. I mean, if we if we operate a new a new network or something like that and it's not\n\nChannel 1: Yep.\n\nChannel 0: located, you know, like, all these red flags, it's just\n\nChannel 1: It's just yeah. It's ridiculous\n\nChannel 0: it's crazy.\n\nChannel 1: that we've gotta protect ourselves this much from scammers.\n\nChannel 0: No. Well well, that's that's that's it, but it's causing\n\nChannel 1: Yep.\n\nChannel 0: all these other issues. So we're resolving one issue, but causing another issue, if that\n\nChannel 1: Yes.\n\nChannel 0: makes any sense.\n\nChannel 1: And if once\n\nChannel 0: Alright.\n\nChannel 1: we do\n\nChannel 0: Payment\n\nChannel 1: it, they figure\n\nChannel 0: settled.\n\nChannel 1: some other way. Perfect.\n\nChannel 0: I'll give\n\nChannel 1: Thank\n\nChannel 0: you\n\nChannel 1: you so much.\n\nChannel 0: is your receipt? Lodgment number is 235 I'll give\n\nChannel 1: Yes.\n\nChannel 0: you receipt number.\n\nChannel 1: Okay.\n\nChannel 0: 456954.\n\nChannel 1: Perfect. Thank you very much for doing that,\n\nChannel 0: Okay. No.\n\nChannel 1: and\n\nChannel 0: You're\n\nChannel 1: we\n\nChannel 0: welcome.\n\nChannel 1: will\n\nChannel 0: I\n\nChannel 1: get\n\nChannel 0: just wanna\n\nChannel 1: that\n\nChannel 0: get\n\nChannel 1: printed\n\nChannel 0: this van\n\nChannel 1: for you.\n\nChannel 0: done. Yes. Good\n\nChannel 1: Yes.\n\nChannel 0: on you. Alright.\n\nChannel 1: Not a problem. Okay.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.2985991835594177},{"text":"Airtel accounts.","start":0.96,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.17131997644901276}],"sentiment":"neutral","sentiment_score":0.23495958000421524,"channel":0,"num_words":4,"start":0.56,"end":1.9399999},{"sentences":[{"text":"Yeah.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.07910839468240738},{"text":"Hello.","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.05475805327296257},{"text":"This is Tanya from MB 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They discuss payment and the need for security codes and a new network. The representative provides a reference number and receipt number for the call."},"intents":{"segments":[{"text":"He was gonna get the deposit paid yesterday.","start_word":24,"end_word":31,"intents":[{"intent":"Pay deposit","confidence_score":0.46694145}]},{"text":"So it's the invoice order 1047. That's Alright.","start_word":165,"end_word":172,"intents":[{"intent":"Check order status","confidence_score":0.04213662}]},{"text":"I will invoice it for you. Yes.","start_word":427,"end_word":433,"intents":[{"intent":"Invoice payment","confidence_score":0.44710457}]},{"text":"So we're resolving one issue, but causing another issue, if that Yes.","start_word":635,"end_word":646,"intents":[{"intent":"Resolve one issue","confidence_score":0.06709724}]},{"text":"will I get just wanna that get printed this van for you. done.","start_word":701,"end_word":713,"intents":[{"intent":"Print van","confidence_score":0.5674271}]}]},"sentiments":{"segments":[{"text":"Good morning. Airtel accounts. Yeah. Hello. This is Tanya from MB Customs. Yep. We've been dealing with Dom in regards to some vehicle signage. He was gonna get the deposit paid yesterday. Oh, sugar. Yeah. Yeah. Yeah. No. We got sorry. Last night, we were up till about 03:00 in the morning. That's okay. This is for for Georgia. Yeah? Yes. That's right. Yeah. Yes. Yeah. And I promised I'd go yesterday afternoon, but we got caught with some engineering with MBN and stuff because we do a lot of MBN and all that stuff, and it was all out last night, the whole area. That's alright. No. I completely Yeah. understand. It's just that, yes, we can get that today because we can't start Well, printing hang until on. Don't we've don't got it hang here. up. Where Yep. are we? Where are we? Where is she? Where is she? Georgia. I think it's just one here. Yep. Let's have a look. Open. Okay. So it's the invoice order 1047. That's Alright. correct. Yes. Hang on. Don't don't hang up. Just No. relax. We're coming too. Don't no.","start_word":0,"end_word":188,"sentiment":"neutral","sentiment_score":0.0009115871507674456},{"text":"Georgia's done a really good job. She's very good. I like her.","start_word":189,"end_word":200,"sentiment":"positive","sentiment_score":0.5049545764923096},{"text":"Oh, no. She's lovely. Yeah. She's not in today. That's why I'm just chasing that up Oh, for that's her. alright. And I'm good.","start_word":201,"end_word":224,"sentiment":"neutral","sentiment_score":0.03819603472948074},{"text":"Appreciate that.","start_word":225,"end_word":226,"sentiment":"positive","sentiment_score":0.42899176478385925},{"text":"Just last night, I just slipped my mind. Yeah. That's okay. Oh, luckily, just been really busy with a lot of when you got when you got the Internet out, everybody goes crazy. Oh, yes. We can't It's live like without as if it nowadays. Yes. oh, but it's like as if they've lost their bloody left leg or something. Yeah.","start_word":227,"end_word":287,"sentiment":"neutral","sentiment_score":-0.1465857417368498},{"text":"I mean, shit. What the hell?","start_word":288,"end_word":293,"sentiment":"negative","sentiment_score":-0.4458066821098328},{"text":"It's on the Internet. Yep. Yep. Anyway alright. Let's go here. Pay anyone. Select all ad pays. MB customs. BSB Yeah. MB MB customers. It'll look for it. Okay. Alright. So I'm just double checking your account or your bizbee 063 Yes. 626. Yeah? Yeah. That's correct. Alright. And the account number is 1075 Yep. 1075. 5652. That's correct. Yes. Alright. So I'll just read it back. Yep. BSB063626. Yep. Account number 10755652.","start_word":294,"end_word":366,"sentiment":"neutral","sentiment_score":0.02512255497276783},{"text":"Perfect.","start_word":367,"end_word":367,"sentiment":"positive","sentiment_score":0.3352072536945343},{"text":"Alright. So we continue there. The account name is is it Burden Holdings p Burdett d y l t Holdings. Yeah. That's a right. Burden. Yes. Okay. So alright. So just how things it'll continue. Issue your yes. Once continue. So it's 1200. Reference number is gonna be 10 do we have 4 an invoice 7. number on this? I will invoice it for you. Yes. Once we get the payment, we then when we invoice Well, it, and I'm I'll send just it gonna to put the order you. number, the last Yep. four digits as a reference. Yep.","start_word":368,"end_word":467,"sentiment":"neutral","sentiment_score":0.08071523159742355},{"text":"Perfect.","start_word":468,"end_word":468,"sentiment":"positive","sentiment_score":0.5182241201400757},{"text":"So that one ID ID 10471047. It's gonna show as Airtel a u. Yes. Continue. Yeah. It's gonna ask me for one of these bloody security code shittings. Oh, mate. Look.","start_word":469,"end_word":499,"sentiment":"neutral","sentiment_score":-0.05368517339229584},{"text":"It's not funny.","start_word":500,"end_word":502,"sentiment":"negative","sentiment_score":-0.3697018325328827},{"text":"Although it's I'm sorry. I don't I mean, mean to it's say it's not I know. funny. It's it's I wasn't we need trying to to have be it. rude. It's just But a pain that all it takes those so long. comp yeah.","start_word":503,"end_word":546,"sentiment":"neutral","sentiment_score":-0.22777561843395233},{"text":"But all those compliances we have here in this country is just becoming ridiculous.","start_word":547,"end_word":560,"sentiment":"negative","sentiment_score":-0.4381691813468933},{"text":"Yes. Yep. You know? It's causing a lot of issues even for us. I mean, if we if we operate a new a new network or something like that and it's not Yep. located, you know, like, all these red flags, it's just It's just yeah.","start_word":561,"end_word":606,"sentiment":"neutral","sentiment_score":-0.2270483672618866},{"text":"It's it's ridiculous crazy. that we've gotta protect ourselves this much from scammers.","start_word":607,"end_word":619,"sentiment":"negative","sentiment_score":-0.4604147672653198},{"text":"No. Well well, that's that's that's it, but it's causing Yep. all these other issues. So we're resolving one issue, but causing another issue, if that Yes. makes any sense. And if once Alright. we do Payment it, they figure settled. some other way. Perfect. I'll give Thank you you so much. is your receipt? Lodgment number is 235 I'll give Yes. you receipt number. Okay. 456954. Perfect.","start_word":620,"end_word":687,"sentiment":"neutral","sentiment_score":-0.07389112561941147},{"text":"Thank you very much for doing that, Okay.","start_word":688,"end_word":695,"sentiment":"positive","sentiment_score":0.4009702801704407},{"text":"No. and You're we welcome. will I get just wanna that get printed this van for you. done. Yes. Good Yes. on you. Alright. Not a problem.","start_word":696,"end_word":722,"sentiment":"neutral","sentiment_score":0.1980279866192076},{"text":"Okay. Thank you. 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