{"metadata":{"transaction_key":"deprecated","request_id":"019e8fe7-d977-75a1-82e0-b1261ebd2b42","sha256":"55c09582ed7faeb26384addbd9bda75eb04b47c30e9bd9ebbbe47a7981b57ac0","created":"2026-06-03T23:53:18.425Z","duration":44.927937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":56,"output_tokens":56},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":56,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.75512695,"words":[{"word":"ronald","start":0.56,"end":1.06,"confidence":0.75512695,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.005522260442376137}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.005522260442376137}],"sentiment":"neutral","sentiment_score":0.005522260442376137,"num_words":1,"start":0.56,"end":1.06}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"record","start":0.24,"end":0.48,"confidence":0.74902344,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":-0.03840974345803261},{"word":"your","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.004789825528860092},{"word":"name","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0019992832094430923},{"word":"and","start":0.96,"end":1.1999999,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.012147024273872375},{"word":"reason","start":1.1999999,"end":1.52,"confidence":0.9980469,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.004364099353551865},{"word":"for","start":1.52,"end":1.8399999,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.011543810367584229},{"word":"calling","start":1.8399999,"end":2.24,"confidence":0.98657227,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.003169497475028038},{"word":"i'll","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.013051612302660942},{"word":"see","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.018845263868570328},{"word":"if","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02168601006269455},{"word":"this","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.001511022448539734},{"word":"person","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.02179645374417305},{"word":"is","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.014623254537582396},{"word":"available","start":3.6,"end":4.1,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.017336789518594742},{"word":"thanks","start":14.32,"end":14.82,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.3932531476020813},{"word":"please","start":15.075,"end":15.554999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.17971614003181458},{"word":"stay","start":15.554999,"end":15.635,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.13603708148002625},{"word":"on","start":15.635,"end":15.795,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1279219388961792},{"word":"the","start":15.795,"end":15.955,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.034202441573143005},{"word":"line","start":15.955,"end":16.455,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.07483118027448654},{"word":"i'm","start":38.162937,"end":38.40294,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.439505398273468},{"word":"sorry","start":38.40294,"end":38.88294,"confidence":0.9526367,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.43633103370666504},{"word":"this","start":38.88294,"end":39.04294,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6349474191665649},{"word":"person","start":39.04294,"end":39.44294,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5561345815658569},{"word":"is","start":39.44294,"end":39.522938,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6107894778251648},{"word":"not","start":39.522938,"end":39.842937,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5715304017066956},{"word":"available","start":39.842937,"end":40.342937,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5159993767738342},{"word":"if","start":40.482937,"end":40.72294,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.3149019181728363},{"word":"you","start":40.72294,"end":40.802937,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20344886183738708},{"word":"would","start":40.802937,"end":41.04294,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.21565240621566772},{"word":"like","start":41.04294,"end":41.202938,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1928447782993317},{"word":"to","start":41.202938,"end":41.362938,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23623180389404297},{"word":"leave","start":41.362938,"end":41.522938,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.25688448548316956},{"word":"an","start":41.522938,"end":41.76294,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.25738322734832764},{"word":"additional","start":41.76294,"end":42.24294,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.27585458755493164},{"word":"message","start":42.24294,"end":42.74294,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.3026295602321625},{"word":"please","start":42.802937,"end":43.12294,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2566092312335968},{"word":"reply","start":43.12294,"end":43.602936,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.33304280042648315},{"word":"after","start":43.602936,"end":43.842937,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.17781458795070648},{"word":"the","start":43.842937,"end":44.002937,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21828368306159973},{"word":"tone","start":44.002937,"end":44.502937,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.13751211762428284}],"paragraphs":{"transcript":"\nRecord your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.24,"sentiment":"neutral","sentiment_score":-0.006250858839069094},{"text":"I'll see if this person is available.","start":2.24,"end":4.1,"sentiment":"neutral","sentiment_score":0.015118337369390897},{"text":"Thanks.","start":14.32,"end":14.82,"sentiment":"positive","sentiment_score":0.3932531476020813},{"text":"Please stay on the line.","start":15.075,"end":16.455,"sentiment":"neutral","sentiment_score":-0.11054175645112992},{"text":"I'm sorry.","start":38.162937,"end":38.88294,"sentiment":"negative","sentiment_score":-0.43791821599006653}],"sentiment":"neutral","sentiment_score":-0.04423725986006585,"num_words":22,"start":0.24,"end":38.88294},{"sentences":[{"text":"This person is not available.","start":38.88294,"end":40.342937,"sentiment":"negative","sentiment_score":-0.5778802514076233},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.482937,"end":44.502937,"sentiment":"neutral","sentiment_score":-0.24136386066675186}],"sentiment":"neutral","sentiment_score":-0.32992080559856013,"num_words":19,"start":38.88294,"end":44.502937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your\n\nChannel 0: Ronald.\n\nChannel 1: name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Record your","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":-0.016809958964586258}],"sentiment":"neutral","sentiment_score":-0.016809958964586258,"channel":1,"num_words":2,"start":0.24,"end":0.71999997},{"sentences":[{"text":"Ronald.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.005522260442376137}],"sentiment":"neutral","sentiment_score":0.005522260442376137,"channel":0,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"name and reason for calling.","start":0.71999997,"end":2.24,"sentiment":"neutral","sentiment_score":-0.0020272187888622285},{"text":"I'll see if this person is available.","start":2.24,"end":4.1,"sentiment":"neutral","sentiment_score":0.015118337369390897},{"text":"Thanks.","start":14.32,"end":14.82,"sentiment":"positive","sentiment_score":0.3932531476020813},{"text":"Please stay on the line.","start":15.075,"end":16.455,"sentiment":"neutral","sentiment_score":-0.11054175645112992},{"text":"I'm sorry.","start":38.162937,"end":38.88294,"sentiment":"negative","sentiment_score":-0.43791821599006653}],"sentiment":"neutral","sentiment_score":-0.04697998994961381,"channel":1,"num_words":20,"start":0.71999997,"end":38.88294},{"sentences":[{"text":"This person is not available.","start":38.88294,"end":40.342937,"sentiment":"negative","sentiment_score":-0.5778802514076233},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.482937,"end":44.502937,"sentiment":"neutral","sentiment_score":-0.24136386066675186}],"sentiment":"neutral","sentiment_score":-0.32992080559856013,"channel":1,"num_words":19,"start":38.88294,"end":44.502937}]},"summary":{"result":"success","short":"Record your Ronald. name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":28,"end_word":41,"intents":[{"intent":"Capture caller information","confidence_score":0.0007535038}]}]},"sentiments":{"segments":[{"text":"Record your Ronald. name and reason for calling. I'll see if this person is available.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.006432066671550274},{"text":"Thanks.","start_word":15,"end_word":15,"sentiment":"positive","sentiment_score":0.3932531476020813},{"text":"Please stay on the line.","start_word":16,"end_word":20,"sentiment":"neutral","sentiment_score":-0.10458999127149582},{"text":"I'm sorry. This person is not available.","start_word":21,"end_word":27,"sentiment":"negative","sentiment_score":-0.5087798833847046},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":28,"end_word":41,"sentiment":"neutral","sentiment_score":-0.2466080337762833}],"average":{"sentiment":"neutral","sentiment_score":-0.16514764513288224}}}}