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Gordon. Don Gordon. Hello? Sorry.\n\nWho am I speaking to? Oh, hi, Harry. Sorry. It's a bit confusing. We're just trying to log in to the checkpoint.\n\nSo and I'm just trying to work out why yes. So I'm trying to work out the checkpoint we had that trial for a month, I think it was. The emails are going to you, which is at Techcom Systems, but also to someone called James Tyshurst at Dicker Data. Why is it going there? All the report.\n\nUh-huh. But it's still but it's saying in the checkpoint all the that's alright. So let me just log in and see because I put in the portal. I just logged I can't I'm gonna you know, Harry sorry. One sec.\n\nI'm gonna call you on your mobile because I can't hear. It's really cutting out. 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Hello? Yeah. Yeah. Yeah.\n\nThis is Kelly. Okay. Okay. Hi, Don. How are you?\n\nHarry here. Hello? Yeah. You're talking to Harry? How are you?\n\nNo. It's not going there. It's basically we we are partner. Okay? So basically, it's like a tiered structure.\n\nSo emails are not going there. Basically, it's a tenant access. Right? So we're actually supporting you. Okay?\n\nSo your your license is already activated. Your license is already activated before trial. So you are all good in terms of license. Okay? And that's for the support call.\n\nRight? In case you want any support, definitely, me or James will help you. Okay. Call me directly. Yeah.\n\nCall me directly. Okay? Yep. 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Hello?\n\nChannel 0: Hello?\n\nChannel 1: Yeah. Yeah. Yeah. This\n\nChannel 0: Gordon.\n\nChannel 1: is Kelly.\n\nChannel 0: Don Gordon.\n\nChannel 1: Okay. Okay. Hi, Don. How are you? Harry here.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Sorry. Who am I speaking to?\n\nChannel 1: Yeah. You're talking to Harry? How are you?\n\nChannel 0: Oh, hi, Harry. Sorry. It's a bit confusing. We're just trying to log in to the checkpoint. So and I'm just trying to work out why yes.\n\nSo I'm trying to work out the checkpoint we had that trial for a month, I think it was. The emails are going to you, which is at Techcom Systems, but also to someone called James Tyshurst at Dicker Data. Why is it going there?\n\nChannel 1: No. It's\n\nChannel 0: All\n\nChannel 1: not\n\nChannel 0: the report.\n\nChannel 1: going there. It's basically we we are partner. Okay? So basically, it's like a tiered structure. So emails are not going there.\n\nBasically, it's a tenant access. Right? So we're actually supporting you. Okay?\n\nChannel 0: Uh-huh. But it's still but it's saying in the checkpoint all the that's alright. So let me just log in and see because I put\n\nChannel 1: So\n\nChannel 0: in the portal.\n\nChannel 1: your your license\n\nChannel 0: I just\n\nChannel 1: is already\n\nChannel 0: logged\n\nChannel 1: activated. Your license is already activated before trial. So you are all good in terms of license. Okay? And that's for the support call.\n\nRight? In case you want any support, definitely, me\n\nChannel 0: I can't\n\nChannel 1: or James\n\nChannel 0: I'm gonna\n\nChannel 1: will help\n\nChannel 0: you\n\nChannel 1: you.\n\nChannel 0: know, Harry sorry. One sec. I'm gonna call you on your mobile because I can't hear. It's really\n\nChannel 1: Okay.\n\nChannel 0: cutting out.\n\nChannel 1: Call\n\nChannel 0: One\n\nChannel 1: me\n\nChannel 0: sec.\n\nChannel 1: directly. Yeah. Call me directly. Okay? 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me directly.","start":96.079994,"end":96.899994,"sentiment":"neutral","sentiment_score":-0.03804886403183142},{"text":"Okay?","start":96.96,"end":97.439995,"sentiment":"neutral","sentiment_score":-0.01240419689565897},{"text":"Yep.","start":97.439995,"end":97.939995,"sentiment":"neutral","sentiment_score":-0.011086973361670973}],"sentiment":"neutral","sentiment_score":-0.029956767867718424,"channel":1,"num_words":7,"start":95.52,"end":97.939995},{"sentences":[{"text":"Hello?","start":100.64,"end":101.14,"sentiment":"neutral","sentiment_score":-0.009763967245817184}],"sentiment":"neutral","sentiment_score":-0.009763967245817184,"channel":1,"num_words":1,"start":100.64,"end":101.14}]},"summary":{"result":"success","short":"The customer, Don Gordon, is trying to log into a checkpoint and is confused about why emails are going to his email address. He explains that they are partnering with him and supporting him through a tiered structure. The agent, Harry, apologizes for the confusion and tries to troubleshoot the issue on his mobile phone."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Yeah. Yeah. Yeah. This Gordon. is Kelly. Don Gordon. Okay. Okay. Hi, Don. How are you? Harry here. Hello? Hello? Sorry. Who am I speaking to? Yeah. You're talking to Harry? How are you? Oh, hi, Harry. Sorry.","start_word":0,"end_word":40,"sentiment":"neutral","sentiment_score":0.02567978948354721},{"text":"It's a bit confusing.","start_word":41,"end_word":44,"sentiment":"negative","sentiment_score":-0.3634220361709595},{"text":"We're just trying to log in to the checkpoint. So and I'm just trying to work out why yes. So I'm trying to work out the checkpoint we had that trial for a month, I think it was. The emails are going to you, which is at Techcom Systems, but also to someone called James Tyshurst at Dicker Data. Why is it going there? No. It's All not the report. going there. It's basically we we are partner. Okay? So basically, it's like a tiered structure. So emails are not going there. Basically, it's a tenant access. Right? So we're actually supporting you. Okay? Uh-huh. But it's still but it's saying in the checkpoint all the that's alright. So let me just log in and see because I put So in the portal. your your license I just is already logged activated. Your license is already activated before trial. So you are all good in terms of license. Okay? And that's for the support call. Right? In case you want any support, definitely, me I can't or James I'm gonna will help you you. know, Harry sorry. One sec. I'm gonna call you on your mobile because I can't hear. It's really Okay. cutting out. Call One me sec. directly. Yeah. Call me directly. Okay? Yep. Hello?","start_word":45,"end_word":261,"sentiment":"neutral","sentiment_score":-0.06804878264665604}],"average":{"sentiment":"neutral","sentiment_score":-0.05768441672276969}}}}