{"metadata":{"transaction_key":"deprecated","request_id":"019efcad-ae2f-7032-b844-e749baf02cbc","sha256":"8a2b670cc5e02a1a82c04db9036cf50724a0b4b59932237cae538db95889f1c6","created":"2026-06-25T02:52:30.348Z","duration":4.2479377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":22,"output_tokens":22},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":22,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. It's Kevin here. I can't take your call at the moment, so please leave","confidence":0.9980469,"words":[{"word":"hello","start":0.24,"end":0.48,"confidence":0.8234863,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.040227387100458145},{"word":"it's","start":0.48,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.043877869844436646},{"word":"kevin","start":0.71999997,"end":1.04,"confidence":0.99902344,"punctuated_word":"Kevin","sentiment":"neutral","sentiment_score":0.03500261902809143},{"word":"here","start":1.04,"end":1.54,"confidence":0.9980469,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.017469771206378937},{"word":"i","start":1.92,"end":2.08,"confidence":0.5625,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6884817481040955},{"word":"can't","start":2.08,"end":2.32,"confidence":0.99902344,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7545603513717651},{"word":"take","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7890239953994751},{"word":"your","start":2.56,"end":2.6399999,"confidence":0.9941406,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8282707929611206},{"word":"call","start":2.6399999,"end":2.8799999,"confidence":0.99609375,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8284549713134766},{"word":"at","start":2.8799999,"end":2.96,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.8129631876945496},{"word":"the","start":2.96,"end":3.12,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.812037467956543},{"word":"moment","start":3.12,"end":3.4399998,"confidence":0.8129883,"punctuated_word":"moment,","sentiment":"negative","sentiment_score":-0.7343543767929077},{"word":"so","start":3.4399998,"end":3.6799998,"confidence":0.9980469,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.686043918132782},{"word":"please","start":3.6799998,"end":3.9199998,"confidence":0.99121094,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.6963682770729065},{"word":"leave","start":3.9199998,"end":4.2479377,"confidence":0.98535156,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.30270320177078247}],"paragraphs":{"transcript":"\nHello. It's Kevin here. I can't take your call at the moment, so please leave","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.040227387100458145},{"text":"It's Kevin here.","start":0.48,"end":1.54,"sentiment":"neutral","sentiment_score":0.03211675335963567},{"text":"I can't take your call at the moment, so please leave","start":1.92,"end":4.2479377,"sentiment":"negative","sentiment_score":-0.7212056625973094}],"sentiment":"negative","sentiment_score":-0.5197789760927359,"num_words":15,"start":0.24,"end":4.2479377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. It's Kevin here. I can't take your call at the moment, so please leave","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.040227387100458145},{"text":"It's Kevin here.","start":0.48,"end":1.54,"sentiment":"neutral","sentiment_score":0.03211675335963567},{"text":"I can't take your call at the moment, so please leave","start":1.92,"end":4.2479377,"sentiment":"negative","sentiment_score":-0.7212056625973094}],"sentiment":"negative","sentiment_score":-0.5197789760927359,"channel":1,"num_words":15,"start":0.24,"end":4.2479377}]},"summary":{"result":"success","short":"Hello. It's Kevin here. I can't take your call at the moment, so please leave"},"intents":{"segments":[{"text":"It's Kevin here.","start_word":1,"end_word":3,"intents":[{"intent":"Request callback","confidence_score":0.039464258}]}]},"sentiments":{"segments":[{"text":"Hello. It's Kevin here.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.03525381535291672},{"text":"I can't take your call at the moment, so please leave","start_word":4,"end_word":14,"sentiment":"negative","sentiment_score":-0.7471578121185303}],"average":{"sentiment":"negative","sentiment_score":-0.4626444903287021}}}}