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Is it okay if I put you on hold? Let me just check your account. Okay then. Hello, James? Yes. Yes. Hello. Thank you for waiting. So after coordinating with our provisioning team, the gear IP location issue has now been resolved. So you should not be getting the error message right now. Have you tried to reach out or log a ticket to the TV streaming provider? And may I know what did they, response? Okay. Because upon checking on her and the gayer location should now be displaying Australia because the IP address mismatch has been successfully resolved now. Mhmm. So yeah. So I suggest wait for the response from the TV streaming provider because on, yeah, on our end, the IP address is already resolved and corrected. Mhmm. And you can also confirm this by running a speed test. Once the test is completed, you can check the result and confirm that the country should be showing Australia instead of US, which indicate that the IP location has been corrected. Yeah. Do you want me to send to you the link for you to get run it? Okay. And you can also check the iplocation.net. This site will check your key IP location, and it should now display also Australia. Mhmm. Yeah. Actually, that means the IP location is correct since the country display is Australia, not other country. Yeah. Yeah. Sure. And if you have any more questions or issue, just give us a callback then so we can assist further if ever. Okay. Thank you. Bye. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Okay.\n\nHave you tried to refresh the application? Is it at your TV? Okay. I see. Is it okay if I put you on hold?\n\nLet me just check your account. Okay then. Hello, James? Yes. Yes.\n\nHello. Thank you for waiting. So after coordinating with our provisioning team, the gear IP location issue has now been resolved. So you should not be getting the error message right now. Have you tried to reach out or log a ticket to the TV streaming provider?\n\nAnd may I know what did they, response? Okay. Because upon checking on her and the gayer location should now be displaying Australia because the IP address mismatch has been successfully resolved now. Mhmm. So yeah.\n\nSo I suggest wait for the response from the TV streaming provider because on, yeah, on our end, the IP address is already resolved and corrected. Mhmm. And you can also confirm this by running a speed test. Once the test is completed, you can check the result and confirm that the country should be showing Australia instead of US, which indicate that the IP location has been corrected. Yeah.\n\nDo you want me to send to you the link for you to get run it? Okay. And you can also check the iplocation.net. This site will check your key IP location, and it should now display also Australia. Mhmm.\n\nYeah. Actually, that means the IP location is correct since the country display is Australia, not other country. Yeah. Yeah. Sure.\n\nAnd if you have any more questions or issue, just give us a callback then so we can assist further if ever. Okay. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.1743757724761963},{"text":"Good morning.","start":2.32,"end":3.04,"sentiment":"positive","sentiment_score":0.46875493228435516},{"text":"This is Maureen from Airtel tech support.","start":3.04,"end":5.7799997,"sentiment":"positive","sentiment_score":0.38685180459703716},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"positive","sentiment_score":0.38270556430021924},{"text":"Okay.","start":31.42,"end":31.92,"sentiment":"neutral","sentiment_score":-0.04342033341526985}],"sentiment":"positive","sentiment_score":0.35721537185942426,"num_words":17,"start":1.8399999,"end":31.92},{"sentences":[{"text":"Have you tried to refresh the application?","start":32.38,"end":35.84,"sentiment":"neutral","sentiment_score":-0.046141255646944046},{"text":"Is it at your 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result and confirm that the country should be showing Australia instead of US, which indicate that the IP location has been corrected.","start":228.87999,"end":240.955,"sentiment":"neutral","sentiment_score":0.1496980779113308},{"text":"Yeah.","start":247.095,"end":247.57501,"sentiment":"neutral","sentiment_score":0.019742406904697415}],"sentiment":"neutral","sentiment_score":0.1236569405134235,"num_words":70,"start":207.47,"end":247.57501},{"sentences":[{"text":"Do you want me to send to you the link for you to get run it?","start":247.57501,"end":253.78,"sentiment":"neutral","sentiment_score":0.021325259236618876},{"text":"Okay.","start":260.8,"end":261.28,"sentiment":"neutral","sentiment_score":0.09821006655693054},{"text":"And you can also check the iplocation.net.","start":261.28,"end":264.465,"sentiment":"neutral","sentiment_score":0.10901096676077161},{"text":"This site will check your key IP location, and it should now display also 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you.","start":318.17886,"end":318.81888,"sentiment":"positive","sentiment_score":0.693881094455719},{"text":"Bye.","start":318.81888,"end":319.31888,"sentiment":"positive","sentiment_score":0.36544927954673767},{"text":"Have a great day.","start":319.53888,"end":320.54395,"sentiment":"positive","sentiment_score":0.5249047577381134}],"sentiment":"neutral","sentiment_score":0.3158477197090785,"num_words":30,"start":309.58002,"end":320.54395}]}}]},{"alternatives":[{"transcript":"Hey there. This is James. I'm having a problem with my Disney Plus where it's showing, like, The United States shows instead of the Australian. I know you guys sent, like, an email regarding that stuff recently. It it was working for, like, a day, and then it stopped working, and then it's working again, and then it stopped working. So, yeah, just having issues still today. It's my TV. It's my laptop. Yes. So sometimes it works, and then sometimes it doesn't. So I can't be refreshing it each time. Even different. Okay. Okay. Giving me some it just worked for no reason. That was That's all I'm saying. If I just refresh it with someone, if that makes sense. Is it an old drink? Yes. Hello? Yes. We've tried that. They're still looking into it? They still look into it. Okay. Okay. Okay. Okay. Can I should I run that now just to check why I still have you on the phone? Oh, it's okay. I've got the link. I'm I'm ringing now. Yeah. I'll just quickly running. Yep. Okay. So I just ran a test on my mobile. It says Super Loop Australia. Is that what I'm looking at for the location? How do I confirm? Okay. Okay. No worries. Cool. Thank you. I guess I'll try to follow-up with some Disney. Yes. Thank you, Scott. Okay. Thank you. 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So I just ran a test on my mobile. It says Super Loop Australia. Is that what I'm looking at for the location? How do I confirm?\n\nOkay. Okay. No worries. Cool. Thank you.\n\nI guess I'll try to follow-up with some Disney. Yes. Thank you, Scott. Okay. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey there.","start":8.32,"end":8.72,"sentiment":"neutral","sentiment_score":0.02386059146374464},{"text":"This is James.","start":8.72,"end":9.54,"sentiment":"neutral","sentiment_score":0.01603171043097973},{"text":"I'm having a problem with my Disney Plus where it's showing, like, The United States shows instead of the Australian.","start":9.92,"end":16.075,"sentiment":"neutral","sentiment_score":-0.1490543719381094},{"text":"I know you guys sent, like, an email regarding that stuff recently.","start":17.015,"end":20.235,"sentiment":"neutral","sentiment_score":-0.12045243754982948},{"text":"It it was working for, like, a day, and then it stopped working, and then it's working again, and then it stopped working.","start":21.415,"end":26.475,"sentiment":"neutral","sentiment_score":-0.2561806576407474}],"sentiment":"neutral","sentiment_score":-0.17038092501461505,"num_words":60,"start":8.32,"end":26.475},{"sentences":[{"text":"So, yeah, just having issues still today.","start":27.87,"end":29.97,"sentiment":"neutral","sentiment_score":-0.2992754748889378},{"text":"It's my TV.","start":39.309998,"end":40.19,"sentiment":"neutral","sentiment_score":-0.06659991915027301},{"text":"It's my laptop.","start":40.19,"end":41.09,"sentiment":"neutral","sentiment_score":-0.044861690451701484},{"text":"Yes.","start":42.27,"end":42.645,"sentiment":"neutral","sentiment_score":0.001003684476017952},{"text":"So sometimes it works, and then sometimes it doesn't.","start":42.965,"end":45.305,"sentiment":"neutral","sentiment_score":-0.130616909927792}],"sentiment":"neutral","sentiment_score":-0.15668963730011298,"num_words":23,"start":27.87,"end":45.305},{"sentences":[{"text":"So I can't be refreshing it each time.","start":45.765,"end":49.545,"sentiment":"neutral","sentiment_score":-0.2416157592087984},{"text":"Even different.","start":52.165,"end":52.985,"sentiment":"neutral","sentiment_score":-0.059272605925798416},{"text":"Okay.","start":56.165,"end":56.665,"sentiment":"neutral","sentiment_score":0.013233354315161703},{"text":"Okay.","start":56.885002,"end":57.385002,"sentiment":"neutral","sentiment_score":0.009545175358653069},{"text":"Giving me some it just worked for no reason.","start":58.649998,"end":62.989998,"sentiment":"neutral","sentiment_score":-0.13181174505088064}],"sentiment":"neutral","sentiment_score":-0.15309516482409977,"num_words":21,"start":45.765,"end":62.989998},{"sentences":[{"text":"That was That's all I'm saying.","start":63.129997,"end":64.509995,"sentiment":"neutral","sentiment_score":-0.06759014104803403},{"text":"If I just refresh it with someone, if that makes sense.","start":65.29,"end":67.869995,"sentiment":"neutral","sentiment_score":-0.08007017861713063},{"text":"Is it an old drink?","start":79.005,"end":80.145,"sentiment":"neutral","sentiment_score":-0.0810596838593483},{"text":"Yes.","start":149.28001,"end":149.78001,"sentiment":"neutral","sentiment_score":0.014718221500515938},{"text":"Hello?","start":149.92001,"end":150.42001,"sentiment":"neutral","sentiment_score":0.004240590147674084}],"sentiment":"neutral","sentiment_score":-0.06969385078021635,"num_words":24,"start":63.129997,"end":150.42001},{"sentences":[{"text":"Yes.","start":176.61,"end":176.93,"sentiment":"neutral","sentiment_score":0.02609219215810299},{"text":"We've tried that.","start":176.93,"end":178.06999,"sentiment":"neutral","sentiment_score":-0.03993037777642409},{"text":"They're still looking into it?","start":184.29,"end":185.67,"sentiment":"neutral","sentiment_score":-0.18578907251358032},{"text":"They still look into it.","start":186.33499,"end":187.795,"sentiment":"neutral","sentiment_score":-0.1372227281332016},{"text":"Okay.","start":203.82999,"end":204.32999,"sentiment":"neutral","sentiment_score":0.0890650749206543}],"sentiment":"neutral","sentiment_score":-0.10797952463229497,"num_words":15,"start":176.61,"end":204.32999},{"sentences":[{"text":"Okay.","start":221.50499,"end":221.745,"sentiment":"neutral","sentiment_score":0.09642764925956726},{"text":"Okay.","start":221.745,"end":222.245,"sentiment":"neutral","sentiment_score":0.09744929522275925},{"text":"Okay.","start":242.145,"end":242.465,"sentiment":"neutral","sentiment_score":0.04038821160793304},{"text":"Can I should I run that now just to check why I still have you on the phone?","start":242.465,"end":245.845,"sentiment":"neutral","sentiment_score":0.01709769381624129},{"text":"Oh, it's okay.","start":251.505,"end":252.065,"sentiment":"neutral","sentiment_score":0.07553973297278087}],"sentiment":"neutral","sentiment_score":0.03202678515420606,"num_words":24,"start":221.50499,"end":252.065},{"sentences":[{"text":"I've got the link.","start":252.065,"end":252.705,"sentiment":"neutral","sentiment_score":0.053554666228592396},{"text":"I'm I'm ringing now.","start":252.705,"end":254.005,"sentiment":"neutral","sentiment_score":0.03173238877207041},{"text":"Yeah.","start":254.065,"end":254.565,"sentiment":"neutral","sentiment_score":0.08090890944004059},{"text":"I'll just quickly running.","start":255.745,"end":270.88,"sentiment":"neutral","sentiment_score":0.10512899048626423},{"text":"Yep.","start":271.26,"end":271.76,"sentiment":"neutral","sentiment_score":0.08633202314376831}],"sentiment":"neutral","sentiment_score":0.06635036532367979,"num_words":14,"start":252.065,"end":271.76},{"sentences":[{"text":"Okay.","start":279.51498,"end":279.835,"sentiment":"neutral","sentiment_score":0.07392212748527527},{"text":"So I just ran a test on my mobile.","start":279.835,"end":281.85498,"sentiment":"neutral","sentiment_score":0.0668236149681939},{"text":"It says Super Loop Australia.","start":283.595,"end":285.65,"sentiment":"neutral","sentiment_score":0.06296496242284774},{"text":"Is that what I'm looking at for the location?","start":286.11002,"end":287.79,"sentiment":"neutral","sentiment_score":0.035784372645947665},{"text":"How do I confirm?","start":287.79,"end":289.41,"sentiment":"neutral","sentiment_score":0.03211085917428136}],"sentiment":"neutral","sentiment_score":0.0514522237437112,"num_words":28,"start":279.51498,"end":289.41},{"sentences":[{"text":"Okay.","start":298.11002,"end":298.61002,"sentiment":"neutral","sentiment_score":0.014814109541475773},{"text":"Okay.","start":300.945,"end":301.265,"sentiment":"neutral","sentiment_score":0.0663689374923706},{"text":"No worries.","start":301.265,"end":301.845,"sentiment":"neutral","sentiment_score":0.13407038524746895},{"text":"Cool.","start":303.825,"end":304.225,"sentiment":"positive","sentiment_score":0.4458212256431579},{"text":"Thank you.","start":304.225,"end":304.625,"sentiment":"positive","sentiment_score":0.5572302341461182}],"sentiment":"neutral","sentiment_score":0.2728007873520255,"num_words":7,"start":298.11002,"end":304.625},{"sentences":[{"text":"I guess I'll try to follow-up with some Disney.","start":304.625,"end":307.445,"sentiment":"neutral","sentiment_score":0.27502963774734074},{"text":"Yes.","start":316.22894,"end":316.54895,"sentiment":"neutral","sentiment_score":0.26560062170028687},{"text":"Thank you, Scott.","start":316.54895,"end":317.44894,"sentiment":"positive","sentiment_score":0.5030931631724039},{"text":"Okay.","start":317.90894,"end":318.22894,"sentiment":"neutral","sentiment_score":0.11134665459394456},{"text":"Thank you.","start":318.22894,"end":318.78894,"sentiment":"positive","sentiment_score":0.8161336481571198}],"sentiment":"positive","sentiment_score":0.37461005011573434,"num_words":16,"start":304.625,"end":318.78894},{"sentences":[{"text":"Bye.","start":318.78894,"end":319.28894,"sentiment":"positive","sentiment_score":0.458209365606308}],"sentiment":"positive","sentiment_score":0.458209365606308,"num_words":1,"start":318.78894,"end":319.28894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hey there. This is James. I'm having a problem with my Disney Plus where it's showing, like, The United States shows instead of the Australian. I know you guys sent, like, an email regarding that stuff recently. It it was working for, like, a day, and then it stopped working, and then it's working again, and then it stopped working.\n\nSo, yeah, just having issues still today.\n\nChannel 0: Okay. Have you tried to refresh the application? Is it at your TV?\n\nChannel 1: It's my TV. It's my laptop. Yes. So sometimes it works, and then sometimes it doesn't. So I can't be refreshing it each time.\n\nChannel 0: Okay. I see.\n\nChannel 1: Even different.\n\nChannel 0: Is it okay if I put you on hold? Let me just check your account. Okay\n\nChannel 1: Okay. Okay. Giving me some it just worked for no\n\nChannel 0: then.\n\nChannel 1: reason. That was That's all I'm saying. If I just refresh it with someone, if that makes sense. Is it an old drink?\n\nChannel 0: Hello, James?\n\nChannel 1: Yes. Hello?\n\nChannel 0: Yes. Yes. Hello. Thank you for waiting. So after coordinating with our provisioning team, the gear IP location issue has now been resolved.\n\nSo you should not be getting the error message right now. Have you tried to reach out or log a ticket to the TV streaming provider?\n\nChannel 1: Yes. We've tried that.\n\nChannel 0: And may I know what did they, response?\n\nChannel 1: They're still looking into it? They still look into it.\n\nChannel 0: Okay. Because upon checking on her and the gayer location should now be displaying Australia because the IP address mismatch has been successfully resolved now.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. So yeah. So I suggest wait for the response from the TV streaming provider because on, yeah, on our end, the IP address is already resolved and corrected.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Mhmm. And you can also confirm this by running a speed test. Once the test is completed, you can check the result and confirm that the country should be showing Australia instead of US, which indicate that the IP location has been corrected.\n\nChannel 1: Okay. Can I should I run that now just to check why I still have you on the phone?\n\nChannel 0: Yeah. Do you want me to send to you the link\n\nChannel 1: Oh, it's okay.\n\nChannel 0: for\n\nChannel 1: I've\n\nChannel 0: you\n\nChannel 1: got\n\nChannel 0: to\n\nChannel 1: the link.\n\nChannel 0: get\n\nChannel 1: I'm\n\nChannel 0: run\n\nChannel 1: I'm ringing\n\nChannel 0: it?\n\nChannel 1: now. Yeah. I'll just\n\nChannel 0: Okay. And you can also check the iplocation.net. This site will check your key IP location, and it should now display also Australia.\n\nChannel 1: quickly running. Yep. Okay. So I just ran a test on my mobile.\n\nChannel 0: Mhmm.\n\nChannel 1: It says Super Loop Australia. Is that what I'm looking at for the location? How do I confirm?\n\nChannel 0: Yeah. Actually, that means the IP location is correct since the country display is Australia,\n\nChannel 1: Okay.\n\nChannel 0: not other country.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Yeah.\n\nChannel 1: Cool. Thank you. I guess I'll try to follow-up with some Disney.\n\nChannel 0: Yeah. Sure. And if you have any more questions or issue, just give us a callback then so we can assist further if ever.\n\nChannel 1: Yes. Thank you, Scott.\n\nChannel 0: Okay.\n\nChannel 1: Okay.\n\nChannel 0: Thank\n\nChannel 1: Thank you.\n\nChannel 0: you.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.1743757724761963},{"text":"Good morning.","start":2.32,"end":3.04,"sentiment":"positive","sentiment_score":0.46875493228435516},{"text":"This is Maureen from Airtel tech support.","start":3.04,"end":5.7799997,"sentiment":"positive","sentiment_score":0.38685180459703716},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"positive","sentiment_score":0.38270556430021924}],"sentiment":"positive","sentiment_score":0.38225510343909264,"channel":0,"num_words":16,"start":1.8399999,"end":7.54},{"sentences":[{"text":"Hey there.","start":8.32,"end":8.72,"sentiment":"neutral","sentiment_score":0.02386059146374464},{"text":"This is James.","start":8.72,"end":9.54,"sentiment":"neutral","sentiment_score":0.01603171043097973},{"text":"I'm having a problem with my Disney Plus where it's showing, like, The United States shows instead of the Australian.","start":9.92,"end":16.075,"sentiment":"neutral","sentiment_score":-0.1490543719381094},{"text":"I know you guys sent, like, an email regarding that stuff recently.","start":17.015,"end":20.235,"sentiment":"neutral","sentiment_score":-0.12045243754982948},{"text":"It it was working for, like, a day, and then it stopped working, and then it's working again, and then it stopped working.","start":21.415,"end":26.475,"sentiment":"neutral","sentiment_score":-0.2561806576407474}],"sentiment":"neutral","sentiment_score":-0.17038092501461505,"channel":1,"num_words":60,"start":8.32,"end":26.475},{"sentences":[{"text":"So, yeah, just having issues still today.","start":27.87,"end":29.97,"sentiment":"neutral","sentiment_score":-0.2992754748889378}],"sentiment":"neutral","sentiment_score":-0.2992754748889378,"channel":1,"num_words":7,"start":27.87,"end":29.97},{"sentences":[{"text":"Okay.","start":31.42,"end":31.92,"sentiment":"neutral","sentiment_score":-0.04342033341526985},{"text":"Have you tried to refresh the application?","start":32.38,"end":35.84,"sentiment":"neutral","sentiment_score":-0.046141255646944046},{"text":"Is it at your TV?","start":36.46,"end":37.84,"sentiment":"neutral","sentiment_score":-0.026018982380628587}],"sentiment":"neutral","sentiment_score":-0.03819261806515547,"channel":0,"num_words":13,"start":31.42,"end":37.84},{"sentences":[{"text":"It's my TV.","start":39.309998,"end":40.19,"sentiment":"neutral","sentiment_score":-0.06659991915027301},{"text":"It's my laptop.","start":40.19,"end":41.09,"sentiment":"neutral","sentiment_score":-0.044861690451701484},{"text":"Yes.","start":42.27,"end":42.645,"sentiment":"neutral","sentiment_score":0.001003684476017952},{"text":"So sometimes it works, and then sometimes it doesn't.","start":42.965,"end":45.305,"sentiment":"neutral","sentiment_score":-0.130616909927792},{"text":"So I can't be refreshing it each time.","start":45.765,"end":49.545,"sentiment":"neutral","sentiment_score":-0.2416157592087984}],"sentiment":"neutral","sentiment_score":-0.14341080863960087,"channel":1,"num_words":24,"start":39.309998,"end":49.545},{"sentences":[{"text":"Okay.","start":51.685,"end":52.005,"sentiment":"neutral","sentiment_score":-0.03085455484688282},{"text":"I see.","start":52.005,"end":52.585,"sentiment":"neutral","sentiment_score":-0.02588516427204013}],"sentiment":"neutral","sentiment_score":-0.027541627796987694,"channel":0,"num_words":3,"start":51.685,"end":52.585},{"sentences":[{"text":"Even different.","start":52.165,"end":52.985,"sentiment":"neutral","sentiment_score":-0.059272605925798416}],"sentiment":"neutral","sentiment_score":-0.059272605925798416,"channel":1,"num_words":2,"start":52.165,"end":52.985},{"sentences":[{"text":"Is it okay if I put you on hold?","start":52.645,"end":54.245003,"sentiment":"neutral","sentiment_score":-0.01974297666715251},{"text":"Let me just check your account.","start":54.245003,"end":55.705,"sentiment":"neutral","sentiment_score":-0.015740532738467056},{"text":"Okay","start":55.95,"end":56.45,"sentiment":"neutral","sentiment_score":0.01110256090760231}],"sentiment":"neutral","sentiment_score":-0.01631421409547329,"channel":0,"num_words":16,"start":52.645,"end":56.45},{"sentences":[{"text":"Okay.","start":56.165,"end":56.665,"sentiment":"neutral","sentiment_score":0.013233354315161703},{"text":"Okay.","start":56.885002,"end":57.385002,"sentiment":"neutral","sentiment_score":0.009545175358653069},{"text":"Giving me some it just worked for no","start":58.649998,"end":62.489998,"sentiment":"neutral","sentiment_score":-0.13383064651861787}],"sentiment":"neutral","sentiment_score":-0.10478666424751282,"channel":1,"num_words":10,"start":56.165,"end":62.489998},{"sentences":[{"text":"then.","start":62.4375,"end":62.9375,"sentiment":"neutral","sentiment_score":-0.17535287141799927}],"sentiment":"neutral","sentiment_score":-0.17535287141799927,"channel":0,"num_words":1,"start":62.4375,"end":62.9375},{"sentences":[{"text":"reason.","start":62.489998,"end":62.989998,"sentiment":"neutral","sentiment_score":-0.11566053330898284},{"text":"That was That's all I'm saying.","start":63.129997,"end":64.509995,"sentiment":"neutral","sentiment_score":-0.06759014104803403},{"text":"If I just refresh it with someone, if that makes sense.","start":65.29,"end":67.869995,"sentiment":"neutral","sentiment_score":-0.08007017861713063},{"text":"Is it an old drink?","start":79.005,"end":80.145,"sentiment":"neutral","sentiment_score":-0.0810596838593483}],"sentiment":"neutral","sentiment_score":-0.0785770332035811,"channel":1,"num_words":23,"start":62.489998,"end":80.145},{"sentences":[{"text":"Hello, James?","start":147.77,"end":148.75,"sentiment":"neutral","sentiment_score":-0.010881861206144094}],"sentiment":"neutral","sentiment_score":-0.010881861206144094,"channel":0,"num_words":2,"start":147.77,"end":148.75},{"sentences":[{"text":"Yes.","start":149.28001,"end":149.78001,"sentiment":"neutral","sentiment_score":0.014718221500515938},{"text":"Hello?","start":149.92001,"end":150.42001,"sentiment":"neutral","sentiment_score":0.004240590147674084}],"sentiment":"neutral","sentiment_score":0.00947940582409501,"channel":1,"num_words":2,"start":149.28001,"end":150.42001},{"sentences":[{"text":"Yes.","start":150.96501,"end":151.205,"sentiment":"neutral","sentiment_score":0.03975100815296173},{"text":"Yes.","start":151.205,"end":151.60501,"sentiment":"neutral","sentiment_score":0.06409868597984314},{"text":"Hello.","start":151.60501,"end":151.925,"sentiment":"neutral","sentiment_score":0.12254872173070908},{"text":"Thank you for waiting.","start":151.925,"end":152.88501,"sentiment":"positive","sentiment_score":0.38218511641025543},{"text":"So after coordinating with our provisioning team, the gear IP location issue has now been resolved.","start":152.88501,"end":162.185,"sentiment":"neutral","sentiment_score":0.1959749604575336}],"sentiment":"neutral","sentiment_score":0.2126407934271771,"channel":0,"num_words":23,"start":150.96501,"end":162.185},{"sentences":[{"text":"So you should not be getting the error message right now.","start":162.8,"end":168.34,"sentiment":"neutral","sentiment_score":-0.014550814574415033},{"text":"Have you tried to reach out or log a ticket to the TV streaming provider?","start":169.28,"end":174.9,"sentiment":"neutral","sentiment_score":-0.0112836055457592}],"sentiment":"neutral","sentiment_score":-0.012665886288652053,"channel":0,"num_words":26,"start":162.8,"end":174.9},{"sentences":[{"text":"Yes.","start":176.61,"end":176.93,"sentiment":"neutral","sentiment_score":0.02609219215810299},{"text":"We've tried that.","start":176.93,"end":178.06999,"sentiment":"neutral","sentiment_score":-0.03993037777642409}],"sentiment":"neutral","sentiment_score":-0.02342473529279232,"channel":1,"num_words":4,"start":176.61,"end":178.06999},{"sentences":[{"text":"And may I know what did they, response?","start":179.49501,"end":182.79501,"sentiment":"neutral","sentiment_score":-0.06742243794724345}],"sentiment":"neutral","sentiment_score":-0.06742243794724345,"channel":0,"num_words":8,"start":179.49501,"end":182.79501},{"sentences":[{"text":"They're still looking into it?","start":184.29,"end":185.67,"sentiment":"neutral","sentiment_score":-0.18578907251358032},{"text":"They still look into it.","start":186.33499,"end":187.795,"sentiment":"neutral","sentiment_score":-0.1372227281332016}],"sentiment":"neutral","sentiment_score":-0.16150590032339096,"channel":1,"num_words":10,"start":184.29,"end":187.795},{"sentences":[{"text":"Okay.","start":189.815,"end":190.29501,"sentiment":"neutral","sentiment_score":-0.06401502341032028},{"text":"Because upon checking on her and the gayer location should now be displaying Australia because the IP address mismatch has been successfully resolved now.","start":190.29501,"end":202.13,"sentiment":"neutral","sentiment_score":0.13428339113791785}],"sentiment":"neutral","sentiment_score":0.1263514545559883,"channel":0,"num_words":25,"start":189.815,"end":202.13},{"sentences":[{"text":"Okay.","start":203.82999,"end":204.32999,"sentiment":"neutral","sentiment_score":0.0890650749206543}],"sentiment":"neutral","sentiment_score":0.0890650749206543,"channel":1,"num_words":1,"start":203.82999,"end":204.32999},{"sentences":[{"text":"Mhmm.","start":204.99,"end":205.49,"sentiment":"neutral","sentiment_score":0.08732815086841583},{"text":"So yeah.","start":205.95,"end":207.47,"sentiment":"neutral","sentiment_score":0.08729472011327744},{"text":"So I suggest wait for the response from the TV streaming provider because on, yeah, on our end, the IP address is already resolved and corrected.","start":207.47,"end":220.14499,"sentiment":"neutral","sentiment_score":0.08875633446642986}],"sentiment":"neutral","sentiment_score":0.08860628576628093,"channel":0,"num_words":29,"start":204.99,"end":220.14499},{"sentences":[{"text":"Okay.","start":221.50499,"end":221.745,"sentiment":"neutral","sentiment_score":0.09642764925956726},{"text":"Okay.","start":221.745,"end":222.245,"sentiment":"neutral","sentiment_score":0.09744929522275925}],"sentiment":"neutral","sentiment_score":0.09693847224116325,"channel":1,"num_words":2,"start":221.50499,"end":222.245},{"sentences":[{"text":"Mhmm.","start":223.00499,"end":223.50499,"sentiment":"neutral","sentiment_score":0.09766729176044464},{"text":"And you can also confirm this by running a speed test.","start":223.84,"end":228.26,"sentiment":"neutral","sentiment_score":0.1445700932632793},{"text":"Once the test is completed, you can check the result and confirm that the country should be showing Australia instead of US, which indicate that the IP location has been corrected.","start":228.87999,"end":240.955,"sentiment":"neutral","sentiment_score":0.1496980779113308}],"sentiment":"neutral","sentiment_score":0.14717624960250633,"channel":0,"num_words":43,"start":223.00499,"end":240.955},{"sentences":[{"text":"Okay.","start":242.145,"end":242.465,"sentiment":"neutral","sentiment_score":0.04038821160793304},{"text":"Can I should I run that now just to check why I still have you on the phone?","start":242.465,"end":245.845,"sentiment":"neutral","sentiment_score":0.01709769381624129}],"sentiment":"neutral","sentiment_score":0.018323510542119805,"channel":1,"num_words":19,"start":242.145,"end":245.845},{"sentences":[{"text":"Yeah.","start":247.095,"end":247.57501,"sentiment":"neutral","sentiment_score":0.019742406904697415},{"text":"Do you want me to send to you the 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the location?","start":286.11002,"end":287.79,"sentiment":"neutral","sentiment_score":0.035784372645947665},{"text":"How do I confirm?","start":287.79,"end":289.41,"sentiment":"neutral","sentiment_score":0.03211085917428136}],"sentiment":"neutral","sentiment_score":0.0425182001458274,"channel":1,"num_words":18,"start":283.595,"end":289.41},{"sentences":[{"text":"Yeah.","start":290.025,"end":290.525,"sentiment":"neutral","sentiment_score":0.07779660075902939},{"text":"Actually, that means the IP location is correct since the country display is 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you.","start":318.22894,"end":318.78894,"sentiment":"positive","sentiment_score":0.8161336481571198}],"sentiment":"positive","sentiment_score":0.8161336481571198,"channel":1,"num_words":2,"start":318.22894,"end":318.78894},{"sentences":[{"text":"you.","start":318.41888,"end":318.81888,"sentiment":"positive","sentiment_score":0.5564537644386292}],"sentiment":"positive","sentiment_score":0.5564537644386292,"channel":0,"num_words":1,"start":318.41888,"end":318.81888},{"sentences":[{"text":"Bye.","start":318.78894,"end":319.28894,"sentiment":"positive","sentiment_score":0.458209365606308}],"sentiment":"positive","sentiment_score":0.458209365606308,"channel":1,"num_words":1,"start":318.78894,"end":319.28894},{"sentences":[{"text":"Bye.","start":318.81888,"end":319.31888,"sentiment":"positive","sentiment_score":0.36544927954673767},{"text":"Have a great 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The representative informs him that the issue has been resolved and advises him to wait for a response from the TV streaming provider. They also discuss the issue and confirm the correct IP address for the location."},"intents":{"segments":[{"text":"Have you tried to refresh the application? Is it at your TV? It's my TV. It's my laptop. Yes. So sometimes it works, and then sometimes it doesn't. So I can't be refreshing it each time. Okay.","start_word":84,"end_word":120,"intents":[{"intent":"Refresh application","confidence_score":0.44823998}]},{"text":"Let me just check your account. Okay Okay.","start_word":134,"end_word":141,"intents":[{"intent":"Check account","confidence_score":0.37741134}]},{"text":"So after coordinating with our provisioning team, the gear IP location issue has now been resolved. So you should not be getting the error message right now. Have you tried to reach out or log a ticket to the TV streaming provider? Yes.","start_word":186,"end_word":228,"intents":[{"intent":"Fix ip location issue","confidence_score":0.12447352}]},{"text":"So after coordinating with our provisioning team, the gear IP location issue has now been resolved. So you should not be getting the error message right now. Have you tried to reach out or log a ticket to the TV streaming provider? Yes. We've tried that. And may I know what did they, response? They're still looking into it? They still look into it. Okay.","start_word":186,"end_word":250,"intents":[{"intent":"Check resolution","confidence_score":0.006812415}]},{"text":"Have you tried to reach out or log a ticket to the TV streaming provider? Yes.","start_word":213,"end_word":228,"intents":[{"intent":"Log ticket","confidence_score":0.18711483}]},{"text":"Because upon checking on her and the gayer location should now be displaying Australia because the IP address mismatch has been successfully resolved now.","start_word":252,"end_word":275,"intents":[{"intent":"Resolve ip address mismatch","confidence_score":0.029793572}]},{"text":"And you can also confirm this by running a speed test. Once the test is completed, you can check the result and confirm that the country should be showing Australia instead of US, which indicate that the IP location has been corrected. Okay.","start_word":308,"end_word":350,"intents":[{"intent":"Do speed test","confidence_score":0.00019368177}]},{"text":"Actually, that means the IP location is correct since the country display is Australia, Okay.","start_word":456,"end_word":470,"intents":[{"intent":"Confirm ip location","confidence_score":0.3106872}]},{"text":"I guess I'll try to follow-up with some Disney. Yeah. Sure.","start_word":481,"end_word":491,"intents":[{"intent":"Follow-up with disney","confidence_score":0.29286215}]},{"text":"And if you have any more questions or issue, just give us a callback then so we can assist further if ever. Yes.","start_word":492,"end_word":514,"intents":[{"intent":"Assist with questions","confidence_score":0.053899176},{"intent":"Assist further","confidence_score":0.019920038}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1743757724761963},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.39315298199653625},{"text":"Hey there. This is James. I'm having a problem with my Disney Plus where it's showing, like, The United States shows instead of the Australian. I know you guys sent, like, an email regarding that stuff recently. It it was working for, like, a day, and then it stopped working, and then it's working again, and then it stopped working. So, yeah, just having issues still today. Okay. Have you tried to refresh the application? Is it at your TV? It's my TV. It's my laptop. Yes. So sometimes it works, and then sometimes it doesn't. So I can't be refreshing it each time. Okay. I see. Even different. Is it okay if I put you on hold? Let me just check your account. Okay Okay. Okay. Giving me some it just worked for no then. reason. That was That's all I'm saying. If I just refresh it with someone, if that makes sense. Is it an old drink? Hello, James? Yes. Hello? Yes. Yes. Hello.","start_word":16,"end_word":181,"sentiment":"neutral","sentiment_score":-0.11456254124641418},{"text":"Thank you for waiting.","start_word":182,"end_word":185,"sentiment":"positive","sentiment_score":0.3825013041496277},{"text":"So after coordinating with our provisioning team, the gear IP location issue has now been resolved. So you should not be getting the error message right now. Have you tried to reach out or log a ticket to the TV streaming provider? Yes. We've tried that. And may I know what did they, response? They're still looking into it? They still look into it. Okay. Because upon checking on her and the gayer location should now be displaying Australia because the IP address mismatch has been successfully resolved now. Okay. Mhmm. So yeah. So I suggest wait for the response from the TV streaming provider because on, yeah, on our end, the IP address is already resolved and corrected. Okay. Okay. Mhmm. And you can also confirm this by running a speed test. Once the test is completed, you can check the result and confirm that the country should be showing Australia instead of US, which indicate that the IP location has been corrected. Okay. Can I should I run that now just to check why I still have you on the phone? Yeah. Do you want me to send to you the link Oh, it's okay. for I've you got to the link. get I'm run I'm ringing it? now. Yeah. I'll just Okay. And you can also check the iplocation.net. This site will check your key IP location, and it should now display also Australia. quickly running. Yep. Okay. So I just ran a test on my mobile. Mhmm. It says Super Loop Australia. Is that what I'm looking at for the location? How do I confirm? Yeah. Actually, that means the IP location is correct since the country display is Australia, Okay. not other country. Okay. No worries. Yeah.","start_word":186,"end_word":477,"sentiment":"neutral","sentiment_score":0.07062915382485786},{"text":"Cool. Thank you.","start_word":478,"end_word":480,"sentiment":"positive","sentiment_score":0.5114259719848633},{"text":"I guess I'll try to follow-up with some Disney. Yeah. Sure. And if you have any more questions or issue, just give us a callback then so we can assist further if ever. Yes.","start_word":481,"end_word":514,"sentiment":"neutral","sentiment_score":0.2531212866306305},{"text":"Thank you, Scott.","start_word":515,"end_word":517,"sentiment":"positive","sentiment_score":0.49863287806510925},{"text":"Okay. Okay.","start_word":518,"end_word":519,"sentiment":"neutral","sentiment_score":0.23240762948989868},{"text":"Thank Thank you. you. Bye. Bye. Have a great day.","start_word":520,"end_word":529,"sentiment":"positive","sentiment_score":0.6186426281929016}],"average":{"sentiment":"neutral","sentiment_score":0.05476663024819076}}}}