{"metadata":{"transaction_key":"deprecated","request_id":"01a079f8-fb1b-7270-be55-2cb3f5cd6360","sha256":"41052afdb8119b4c567b100683d9c2c3336021b8ecc7036bf08a4f89b54a05e8","created":"2026-09-07T03:45:58.287Z","duration":613.22394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1493,"output_tokens":75},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1625,"output_tokens":1629},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1625,"output_tokens":190}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please? Hi, Riley. Is this Riley? Yeah. Hi, Riley. Thank you so much for calling. I already follow-up with our network support all the details attaching your the photos that you have sent earlier. Hello? Right. Okay. Sure. Sure. I'll be checking on that. Could you provide me your last name, please? Thank you so much, Riley. Hold on. Alright. Thank you. Since we're making I mean, we are having an inquiry about making changes on your account, for your security for security purposes, could you verify your date of birth, please? First of August two twenty Two thousand and three. Thank you so much. And the identification number, this is from any identification number you provided to us? Let me just check it. Hold on. Can you try logging in to your portal? Or if you don't have if you don't have your ID, I'm not just quite sure if the mhmm. Could you see I think you'll Yeah. No. That is fine. I just need the identification number from the ID that you provided to us when you start I mean, when you started with the plan. We can try using any other of your order right now. Okay. And how about the identification number? You don't have it? Alright. Oh, ID number. I need the ID number, the identification number, but I think it's it's for the transaction number. But for this one, since you've already verified your birth date, I'll take note of that. If in any case that we will proceed to disconnecting the service, we will need the identification number you registered in your account. So to go back with our conversation right now, let me just see here your current service. Your current service is a super network. You've mentioned earlier that you will go ahead and switch places or transfer places. Let me just check here. No. It's not. It's the ID number from your ID. Like, I an identification I yes. That will we can also check that. Yeah. Sure. While I work on your account checking for further information about your current service. Okay. So while you're looking into it, Riley, you can pause any anytime. I mean, you can have you can cut me off anytime, and I'll go ahead and provide you some details regarding your request. Since you have already finished the contract for twelve months, there's no gonna be a payment for termination fee. But we would like you to stay with us, Riley, if there's no service network yet in your new location or area. We can only we will just is there I mean, is there already a new service network provider? I see. No worries. No worries. I'll take note of that. If I may ask, how or when will you what date are you preferred to disconnect the service? Mhmm. That's gonna be my birthday anyway. I know you're just sharing. So sad to see a customer, you know, go I mean, we really appreciate your stay here, but, of course, some customers change location and a new provider is already available in that location. Anyway, so this is the disconnected date. Correct? Alright. Because, may I also inform that we also followed a thirty day, notification, process. So if you made the call today, September 7, we'll have to continue the service until I mean, you can use still the service until October 30, and October 30 will be the day of your hold on. Let me sorry. That's not October 30. That's October 7. However, the invoice that you're gonna receive from October is just from October 1 to October 7. Okay? Alright. So your bill that needs to be paid today is the current invoice for September invoice and the next month's invoice once the invoice was released will will be released on October 1. You can make a payment for that, and I'll take note of your request to disconnecting your service on October 7. Thank you so much. Anything else I can help you with, Riley? Oops. Hold on. I don't think I have the ID number yet. This mhmm. Thank you so much. And the network is already set up on your new location, is it? No. Okay. Sure. Thank you so much for that. I already have here the date of your request, which is today. Since we count the thirty day notification process, we'll have it you can still use the service until I know that you're gonna transfer September 18, but we will you'll still receive an invoice for the date October 1 to October 7. Thank you so much. And we really appreciate your stay here, Riley. I hope you had a great Internet service connection with Ariesville. Thank you so much, Riley. And you may end the call now, and thank you so much for doing business with us. Have a great rest of your day. You too. 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you for calling Airtel. My name is Mary. May I have your name, please? Hi, Riley. Is this Riley?\n\nYeah. Hi, Riley. Thank you so much for calling. I already follow-up with our network support all the details attaching your the photos that you have sent earlier. Hello?\n\nRight. Okay. Sure. Sure. I'll be checking on that.\n\nCould you provide me your last name, please? Thank you so much, Riley. Hold on. Alright. Thank you.\n\nSince we're making I mean, we are having an inquiry about making changes on your account, for your security for security purposes, could you verify your date of birth, please? First of August two twenty Two thousand and three. Thank you so much. And the identification number, this is from any identification number you provided to us? Let me just check it.\n\nHold on. Can you try logging in to your portal? Or if you don't have if you don't have your ID, I'm not just quite sure if the mhmm. Could you see I think you'll Yeah. No.\n\nThat is fine. I just need the identification number from the ID that you provided to us when you start I mean, when you started with the plan. We can try using any other of your order right now. Okay. And how about the identification number?\n\nYou don't have it? Alright. Oh, ID number. I need the ID number, the identification number, but I think it's it's for the transaction number. But for this one, since you've already verified your birth date, I'll take note of that.\n\nIf in any case that we will proceed to disconnecting the service, we will need the identification number you registered in your account. So to go back with our conversation right now, let me just see here your current service. Your current service is a super network. You've mentioned earlier that you will go ahead and switch places or transfer places. Let me just check here.\n\nNo. It's not. It's the ID number from your ID. Like, I an identification I yes. That will we can also check that.\n\nYeah. Sure. While I work on your account checking for further information about your current service. Okay. So while you're looking into it, Riley, you can pause any anytime.\n\nI mean, you can have you can cut me off anytime, and I'll go ahead and provide you some details regarding your request. Since you have already finished the contract for twelve months, there's no gonna be a payment for termination fee. But we would like you to stay with us, Riley, if there's no service network yet in your new location or area. We can only we will just is there I mean, is there already a new service network provider? I see.\n\nNo worries. No worries. I'll take note of that. If I may ask, how or when will you what date are you preferred to disconnect the service? Mhmm.\n\nThat's gonna be my birthday anyway. I know you're just sharing. So sad to see a customer, you know, go I mean, we really appreciate your stay here, but, of course, some customers change location and a new provider is already available in that location. Anyway, so this is the disconnected date. Correct?\n\nAlright. Because, may I also inform that we also followed a thirty day, notification, process. So if you made the call today, September 7, we'll have to continue the service until I mean, you can use still the service until October 30, and October 30 will be the day of your hold on. Let me sorry. That's not October 30.\n\nThat's October 7. However, the invoice that you're gonna receive from October is just from October 1 to October 7. Okay? Alright. So your bill that needs to be paid today is the current invoice for September invoice and the next month's invoice once the invoice was released will will be released on October 1.\n\nYou can make a payment for that, and I'll take note of your request to disconnecting your service on October 7. Thank you so much. Anything else I can help you with, Riley? Oops. Hold on.\n\nI don't think I have the ID number yet. This mhmm. Thank you so much. And the network is already set up on your new location, is it? No.\n\nOkay. Sure. Thank you so much for that. I already have here the date of your request, which is today. Since we count the thirty day notification process, we'll have it you can still use the service until I know that you're gonna transfer September 18, but we will you'll still receive an invoice for the date October 1 to October 7.\n\nThank you so much. And we really appreciate your stay here, Riley. I hope you had a great Internet service connection with Ariesville. Thank you so much, Riley. And you may end the call now, and thank you so much for doing business with us.\n\nHave a great rest of your day. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.36,"end":2.8,"sentiment":"positive","sentiment_score":0.6266754031181335},{"text":"My name is Mary.","start":2.8,"end":3.76,"sentiment":"positive","sentiment_score":0.47745683044195175},{"text":"May I have your name, please?","start":3.76,"end":4.98,"sentiment":"neutral","sentiment_score":0.2819293787082036},{"text":"Hi, Riley.","start":7.9199996,"end":8.98,"sentiment":"neutral","sentiment_score":0.05309351906180382},{"text":"Is this Riley?","start":9.2,"end":10.179999,"sentiment":"neutral","sentiment_score":0.041991798828045525}],"sentiment":"positive","sentiment_score":0.34834715221077206,"num_words":20,"start":1.36,"end":10.179999},{"sentences":[{"text":"Yeah.","start":11.759999,"end":12.08,"sentiment":"neutral","sentiment_score":0.09515340626239777},{"text":"Hi, Riley.","start":12.08,"end":12.9,"sentiment":"neutral","sentiment_score":0.23535296320915222},{"text":"Thank you so much for 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about making changes on your account, for your security for security purposes, could you verify your date of birth, please?","start":102.565,"end":114.03,"sentiment":"neutral","sentiment_score":0.03663850439091523},{"text":"First of August two twenty Two thousand and three.","start":120.83,"end":131.69499,"sentiment":"neutral","sentiment_score":0.022038842861851055},{"text":"Thank you so much.","start":132.155,"end":133.035,"sentiment":"positive","sentiment_score":0.5388006269931793},{"text":"And the identification number, this is from any identification number you provided to us?","start":133.035,"end":140.575,"sentiment":"neutral","sentiment_score":0.094844947169934},{"text":"Let me just check it.","start":150.6,"end":152.04001,"sentiment":"neutral","sentiment_score":0.020508188754320145}],"sentiment":"neutral","sentiment_score":0.0787593133807663,"num_words":62,"start":102.565,"end":152.04001},{"sentences":[{"text":"Hold on.","start":152.04001,"end":152.86,"sentiment":"neutral","sentiment_score":0.00550835207104683},{"text":"Can you try logging in to your portal?","start":174.36,"end":176.06,"sentiment":"neutral","sentiment_score":-0.036917176097631454},{"text":"Or if you don't have if you don't have your ID, I'm not just quite sure if the mhmm.","start":176.2,"end":186.705,"sentiment":"neutral","sentiment_score":-0.2938012782680361},{"text":"Could you see I think you'll Yeah.","start":186.765,"end":198.75,"sentiment":"neutral","sentiment_score":0.04501560383609363},{"text":"No.","start":198.75,"end":198.98999,"sentiment":"neutral","sentiment_score":-0.005317017436027527}],"sentiment":"neutral","sentiment_score":-0.15018250763013558,"num_words":37,"start":152.04001,"end":198.98999},{"sentences":[{"text":"That is fine.","start":198.98999,"end":199.70999,"sentiment":"neutral","sentiment_score":0.19616425534089407},{"text":"I just need the identification number from the ID that you provided to us when you start I mean, when you started with the plan.","start":199.70999,"end":211.265,"sentiment":"neutral","sentiment_score":0.05701285004615784},{"text":"We can try using any other of your order right now.","start":212.20499,"end":214.86499,"sentiment":"neutral","sentiment_score":0.07348273660648953},{"text":"Okay.","start":240.895,"end":241.395,"sentiment":"neutral","sentiment_score":0.04433819279074669},{"text":"And how about the identification number?","start":241.535,"end":243.55501,"sentiment":"neutral","sentiment_score":0.0073860011373956995}],"sentiment":"neutral","sentiment_score":0.06327778955354639,"num_words":46,"start":198.98999,"end":243.55501},{"sentences":[{"text":"You don't have it?","start":246.735,"end":247.795,"sentiment":"neutral","sentiment_score":-0.09914024919271469},{"text":"Alright.","start":255.93001,"end":256.43,"sentiment":"neutral","sentiment_score":0.07967926561832428},{"text":"Oh, ID number.","start":257.61002,"end":259.15,"sentiment":"neutral","sentiment_score":0.05192011967301369},{"text":"I need the ID number, the identification number, but I think it's it's for the transaction number.","start":260.01,"end":265.79,"sentiment":"neutral","sentiment_score":0.04541020336396554},{"text":"But for this one, since you've already verified your birth date, I'll take note of that.","start":265.985,"end":270.965,"sentiment":"neutral","sentiment_score":0.07096780138090253}],"sentiment":"neutral","sentiment_score":0.04259358310117954,"num_words":41,"start":246.735,"end":270.965},{"sentences":[{"text":"If in any case that we will proceed to disconnecting the service, we will need the identification number you registered in your account.","start":271.425,"end":281.04498,"sentiment":"neutral","sentiment_score":0.013571329900751944},{"text":"So to go back with our conversation right now, let me just see here your current service.","start":281.78998,"end":287.88998,"sentiment":"neutral","sentiment_score":0.1731928157455781},{"text":"Your current service is a super network.","start":288.03,"end":291.72998,"sentiment":"neutral","sentiment_score":0.12955002273832047},{"text":"You've mentioned earlier that you will go ahead and switch places or transfer places.","start":292.66998,"end":301.825,"sentiment":"neutral","sentiment_score":0.1185464087341513},{"text":"Let me just check here.","start":303.005,"end":304.945,"sentiment":"neutral","sentiment_score":0.1028474286198616}],"sentiment":"neutral","sentiment_score":0.09601750727178472,"num_words":66,"start":271.425,"end":304.945},{"sentences":[{"text":"No.","start":330.695,"end":330.935,"sentiment":"neutral","sentiment_score":-0.2604553997516632},{"text":"It's not.","start":330.935,"end":331.83502,"sentiment":"neutral","sentiment_score":-0.2659186124801636},{"text":"It's the ID number from your ID.","start":331.89502,"end":335.595,"sentiment":"neutral","sentiment_score":-0.07225217084799494},{"text":"Like, I an identification I yes.","start":335.975,"end":341.58,"sentiment":"neutral","sentiment_score":0.002474233197669188},{"text":"That will we can also check that.","start":341.72,"end":344.53998,"sentiment":"neutral","sentiment_score":0.03430240707738059}],"sentiment":"neutral","sentiment_score":-0.045351981387838074,"num_words":23,"start":330.695,"end":344.53998},{"sentences":[{"text":"Yeah.","start":345.24,"end":345.74,"sentiment":"neutral","sentiment_score":0.16126187145709991},{"text":"Sure.","start":347.56,"end":348.03998,"sentiment":"neutral","sentiment_score":0.2116260528564453},{"text":"While I work on your account checking for further information about your current service.","start":348.03998,"end":354.555,"sentiment":"neutral","sentiment_score":0.060989868960210254},{"text":"Okay.","start":361.815,"end":362.315,"sentiment":"neutral","sentiment_score":0.0899282842874527},{"text":"So while you're looking into it, Riley, you can pause any anytime.","start":362.65997,"end":367.86,"sentiment":"neutral","sentiment_score":0.07736383440593879}],"sentiment":"neutral","sentiment_score":0.0774151857556968,"num_words":29,"start":345.24,"end":367.86},{"sentences":[{"text":"I mean, you can have you can cut me off anytime, and I'll go ahead and provide you some details regarding your request.","start":367.86,"end":374.12,"sentiment":"neutral","sentiment_score":0.12093387932881065},{"text":"Since you have already finished the contract for twelve months, there's no gonna be a payment for termination fee.","start":375.965,"end":383.98502,"sentiment":"neutral","sentiment_score":-0.009919393023377972},{"text":"But we would like you to stay with us, Riley, if there's no service network yet in your new location or area.","start":384.045,"end":392.32,"sentiment":"neutral","sentiment_score":0.07046980690211058},{"text":"We can only we will just is there I mean, is there already a new service network provider?","start":392.62,"end":399.76,"sentiment":"neutral","sentiment_score":-0.05508140764302678},{"text":"I see.","start":404.98502,"end":405.625,"sentiment":"neutral","sentiment_score":-0.0013497229665517807}],"sentiment":"neutral","sentiment_score":0.03749025863639656,"num_words":84,"start":367.86,"end":405.625},{"sentences":[{"text":"No worries.","start":405.625,"end":406.345,"sentiment":"neutral","sentiment_score":0.006579884327948092},{"text":"No worries.","start":406.345,"end":406.905,"sentiment":"neutral","sentiment_score":-0.00434218905866146},{"text":"I'll take note of that.","start":406.905,"end":408.045,"sentiment":"neutral","sentiment_score":0.0141950823366642},{"text":"If I may ask, how or when will you what date are you preferred to disconnect the service?","start":409.065,"end":419.04,"sentiment":"neutral","sentiment_score":-0.05459293329881297},{"text":"Mhmm.","start":428.0,"end":428.32,"sentiment":"neutral","sentiment_score":-0.006483516190201044}],"sentiment":"neutral","sentiment_score":-0.03263233976239072,"num_words":28,"start":405.625,"end":428.32},{"sentences":[{"text":"That's gonna be my birthday anyway.","start":428.32,"end":430.18,"sentiment":"neutral","sentiment_score":-0.03620152982572714},{"text":"I know you're just sharing.","start":430.64,"end":431.86002,"sentiment":"neutral","sentiment_score":-0.05302278026938438},{"text":"So sad to see a customer, you know, go I mean, we really appreciate your stay here, but, of course, some customers change location and a new provider is already available in that location.","start":433.475,"end":445.875,"sentiment":"neutral","sentiment_score":-0.19749755390426693},{"text":"Anyway, so this is the disconnected date.","start":445.875,"end":449.63,"sentiment":"neutral","sentiment_score":0.0058302174189261025},{"text":"Correct?","start":449.63,"end":450.13,"sentiment":"neutral","sentiment_score":0.015871208161115646}],"sentiment":"neutral","sentiment_score":-0.13472749401797662,"num_words":53,"start":428.32,"end":450.13},{"sentences":[{"text":"Alright.","start":451.94998,"end":452.44998,"sentiment":"neutral","sentiment_score":0.09829070419073103},{"text":"Because, may I also inform that we also followed a thirty day, notification, process.","start":452.50998,"end":461.72998,"sentiment":"neutral","sentiment_score":0.11604021010654313},{"text":"So if you made the call today, September 7, we'll have to continue the service until I mean, you can use still the service until October 30, and October 30 will be the day of your hold on.","start":462.22498,"end":482.79,"sentiment":"neutral","sentiment_score":-0.010241536472580935},{"text":"Let me sorry.","start":482.79,"end":484.23,"sentiment":"neutral","sentiment_score":-0.05855650082230568},{"text":"That's not October 30.","start":484.23,"end":486.25,"sentiment":"neutral","sentiment_score":-0.06179363187402487}],"sentiment":"neutral","sentiment_score":0.015180520496020715,"num_words":60,"start":451.94998,"end":486.25},{"sentences":[{"text":"That's October 7.","start":486.71002,"end":488.55005,"sentiment":"neutral","sentiment_score":-0.03839693466822306},{"text":"However, the invoice that you're gonna receive from October is just from October 1 to October 7.","start":488.55002,"end":495.085,"sentiment":"neutral","sentiment_score":-0.0032608915010795872},{"text":"Okay?","start":495.145,"end":495.645,"sentiment":"neutral","sentiment_score":0.006847578100860119},{"text":"Alright.","start":497.94498,"end":498.44498,"sentiment":"neutral","sentiment_score":0.07130357623100281},{"text":"So your bill that needs to be paid today is the current invoice for September invoice and the next month's invoice once the invoice was released will will be released on October 1.","start":498.505,"end":514.18005,"sentiment":"neutral","sentiment_score":0.028863976286216217}],"sentiment":"neutral","sentiment_score":0.015637025677345016,"num_words":55,"start":486.71002,"end":514.18005},{"sentences":[{"text":"You can make a payment for that, and I'll take note of your request to disconnecting your service on October 7.","start":514.24,"end":523.83496,"sentiment":"neutral","sentiment_score":0.050788289468203275},{"text":"Thank you so much.","start":527.175,"end":528.295,"sentiment":"positive","sentiment_score":0.590598076581955},{"text":"Anything else I can help you with, Riley?","start":528.295,"end":530.15497,"sentiment":"neutral","sentiment_score":0.29132759384810925},{"text":"Oops.","start":533.73,"end":533.97,"sentiment":"neutral","sentiment_score":-0.016733059659600258},{"text":"Hold on.","start":533.97,"end":534.63,"sentiment":"neutral","sentiment_score":-0.02092720102518797}],"sentiment":"neutral","sentiment_score":0.1583605465065274,"num_words":36,"start":514.24,"end":534.63},{"sentences":[{"text":"I don't think I have the ID number yet.","start":534.69,"end":538.55,"sentiment":"neutral","sentiment_score":-0.061184958865245186},{"text":"This mhmm.","start":539.25,"end":543.58997,"sentiment":"neutral","sentiment_score":0.01883617974817753},{"text":"Thank you so much.","start":549.355,"end":550.315,"sentiment":"neutral","sentiment_score":0.22667012736201286},{"text":"And the network is already set up on your new location, is it?","start":550.315,"end":555.135,"sentiment":"neutral","sentiment_score":0.0614329304259557},{"text":"No.","start":559.675,"end":560.175,"sentiment":"neutral","sentiment_score":-0.0864778459072113}],"sentiment":"neutral","sentiment_score":0.038132361682324575,"num_words":29,"start":534.69,"end":560.175},{"sentences":[{"text":"Okay.","start":563.18,"end":563.68,"sentiment":"neutral","sentiment_score":0.04815590754151344},{"text":"Sure.","start":563.89996,"end":564.39996,"sentiment":"neutral","sentiment_score":0.10438181459903716},{"text":"Thank you so much for that.","start":564.45996,"end":565.74,"sentiment":"neutral","sentiment_score":0.31691858917474747},{"text":"I already have here the date of your request, which is today.","start":565.74,"end":569.76,"sentiment":"neutral","sentiment_score":0.20037361855308214},{"text":"Since we count the thirty day notification process, we'll have it you can still use the service until I know that you're gonna transfer September 18, but we will you'll still receive an invoice for the date October 1 to October 7.","start":570.22,"end":586.755,"sentiment":"neutral","sentiment_score":0.12912400120071002}],"sentiment":"neutral","sentiment_score":0.1593829150041265,"num_words":62,"start":563.18,"end":586.755},{"sentences":[{"text":"Thank you so much.","start":588.335,"end":589.375,"sentiment":"positive","sentiment_score":0.50384771078825},{"text":"And we really appreciate your stay here, Riley.","start":589.375,"end":591.695,"sentiment":"positive","sentiment_score":0.6568943783640862},{"text":"I hope you had a great Internet service connection with Ariesville.","start":591.695,"end":595.62,"sentiment":"positive","sentiment_score":0.8018739060922102},{"text":"Thank you so much, Riley.","start":599.04,"end":600.32,"sentiment":"positive","sentiment_score":0.8120817184448242},{"text":"And you may end the call now, and thank you so much for doing business with us.","start":600.32,"end":606.39996,"sentiment":"positive","sentiment_score":0.7401214031612172}],"sentiment":"positive","sentiment_score":0.727414028512107,"num_words":45,"start":588.335,"end":606.39996},{"sentences":[{"text":"Have a great rest of your day.","start":606.39996,"end":608.01886,"sentiment":"positive","sentiment_score":0.7630272081920079},{"text":"You too.","start":610.73883,"end":611.2189,"sentiment":"neutral","sentiment_score":0.32948507368564606},{"text":"Bye bye.","start":611.2189,"end":611.87885,"sentiment":"neutral","sentiment_score":0.0396651066839695}],"sentiment":"positive","sentiment_score":0.5526809834621169,"num_words":11,"start":606.39996,"end":611.87885}]}}]},{"alternatives":[{"transcript":"Hi there. My name is Riley. Yeah. Hi. Sorry. I I think I I think I lost you in just going to my car. I think the Bluetooth might have changed. I'm just I'm just trying to inquire about our Inset accounts that we have in our in our building in Gunkharlan in ACT. We are going to be moving properties within the next sort of month or so. I was wondering how do I go about finalizing or terminating the contract of the Internet with your guys' provider prior to that point. Yep. It's White, w h I t e. Yep. It's the 08/01/2003. Will I be able to find that if I log in to my account? So I can give you my login number if that helps. I have just logged in to my portal. Yep. So I do have a login a login number there if you need that. Yeah. It's there. Yeah. Details. ID. Okay. The most recent one that we've just paid for is 1012. That that should be the I that's the ID number that's on the last last invoice just paid today. Thank you. Yeah. The other the other ID number I can find in the documents from the original twelve month contract, the the only number that's there is 142. Let's see if that does anything for you. Yeah. Okay. As in as in from, like, my my driver's license or something? Right. Okay. Yeah. We can try that. That's fine. Okay. No worries. Yep. Yeah. Yeah. Unfortunately, there is already one set up in there. Yeah. We are moving on the eighteenth of this month, so September 18. Yeah. That's it. Yeah. Yeah. Yeah. Please. Okay. Yeah. Yes. Yes. Right. Yeah. Okay. No worries. Yep. Yep. Yeah. Okay. Perfect. No. That should be fine today. Thank you. Yep. Yep. Yep. Yep. So I've got my license number here. So try 5451321. Yeah. Yeah. It is. We've we've just purchased a house, my partner and I, and yeah, everything's been preset up from the previous owners. Yes. Thank you very much. I do appreciate that. Awesome. Thank you so much. 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My name is Riley. Yeah. Hi. Sorry.\n\nI I think I I think I lost you in just going to my car. I think the Bluetooth might have changed. I'm just I'm just trying to inquire about our Inset accounts that we have in our in our building in Gunkharlan in ACT. We are going to be moving properties within the next sort of month or so. I was wondering how do I go about finalizing or terminating the contract of the Internet with your guys' provider prior to that point.\n\nYep. It's White, w h I t e. Yep. It's the 08/01/2003. Will I be able to find that if I log in to my account?\n\nSo I can give you my login number if that helps. I have just logged in to my portal. Yep. So I do have a login a login number there if you need that. Yeah.\n\nIt's there. Yeah. Details. ID. Okay.\n\nThe most recent one that we've just paid for is 1012. That that should be the I that's the ID number that's on the last last invoice just paid today. Thank you. Yeah. The other the other ID number I can find in the documents from the original twelve month contract, the the only number that's there is 142.\n\nLet's see if that does anything for you. Yeah. Okay. As in as in from, like, my my driver's license or something? Right.\n\nOkay. Yeah. We can try that. That's fine. Okay.\n\nNo worries. Yep. Yeah. Yeah. Unfortunately, there is already one set up in there.\n\nYeah. We are moving on the eighteenth of this month, so September 18. Yeah. That's it. Yeah.\n\nYeah. Yeah. Please. Okay. Yeah.\n\nYes. Yes. Right. Yeah. Okay.\n\nNo worries. Yep. Yep. Yeah. Okay.\n\nPerfect. No. That should be fine today. Thank you. Yep.\n\nYep. Yep. Yep. So I've got my license number here. So try 5451321.\n\nYeah. Yeah. It is. We've we've just purchased a house, my partner and I, and yeah, everything's been preset up from the previous owners. Yes.\n\nThank you very much. I do appreciate that. Awesome. Thank you so much. You too.","paragraphs":[{"sentences":[{"text":"Hi there.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.05613338015973568},{"text":"My name is Riley.","start":5.92,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.04112699814140797},{"text":"Yeah.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.058152347803115845},{"text":"Hi.","start":31.78,"end":32.02,"sentiment":"neutral","sentiment_score":-0.032798416912555695},{"text":"Sorry.","start":32.02,"end":32.52,"sentiment":"neutral","sentiment_score":-0.1573561131954193}],"sentiment":"neutral","sentiment_score":0.016085841175582673,"num_words":9,"start":5.6,"end":32.52},{"sentences":[{"text":"I I think I I think I lost you in just going to my car.","start":32.58,"end":35.7,"sentiment":"negative","sentiment_score":-0.519074347615242},{"text":"I think the Bluetooth might have changed.","start":35.7,"end":37.48,"sentiment":"negative","sentiment_score":-0.5075916945934296},{"text":"I'm 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that.","start":345.43,"end":346.15,"sentiment":"neutral","sentiment_score":0.2236761450767517},{"text":"That's fine.","start":346.15,"end":346.89,"sentiment":"positive","sentiment_score":0.3343049883842468},{"text":"Okay.","start":349.665,"end":350.165,"sentiment":"neutral","sentiment_score":0.03529747575521469}],"sentiment":"neutral","sentiment_score":0.19813237422042423,"num_words":9,"start":344.79,"end":350.165},{"sentences":[{"text":"No worries.","start":355.745,"end":356.485,"sentiment":"neutral","sentiment_score":0.08919451385736465},{"text":"Yep.","start":384.315,"end":384.815,"sentiment":"neutral","sentiment_score":0.17313233017921448},{"text":"Yeah.","start":389.55002,"end":390.05002,"sentiment":"neutral","sentiment_score":-0.000991227105259895},{"text":"Yeah.","start":400.11002,"end":400.59,"sentiment":"neutral","sentiment_score":-0.11974019557237624},{"text":"Unfortunately, there is already one set up in there.","start":400.59,"end":402.99002,"sentiment":"neutral","sentiment_score":-0.29555877049763996}],"sentiment":"neutral","sentiment_score":-0.17351707137588943,"num_words":14,"start":355.745,"end":402.99002},{"sentences":[{"text":"Yeah.","start":402.99002,"end":403.49002,"sentiment":"neutral","sentiment_score":-0.02397168055176735},{"text":"We are moving on the eighteenth of this month, so September 18.","start":420.14,"end":425.6,"sentiment":"neutral","sentiment_score":-0.029393344341466825},{"text":"Yeah.","start":445.815,"end":446.135,"sentiment":"neutral","sentiment_score":0.003062669187784195},{"text":"That's 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worries.","start":497.165,"end":497.825,"sentiment":"neutral","sentiment_score":0.05519776791334152},{"text":"Yep.","start":505.96,"end":506.46,"sentiment":"neutral","sentiment_score":0.03613043203949928},{"text":"Yep.","start":514.83997,"end":515.33997,"sentiment":"neutral","sentiment_score":0.06698457896709442},{"text":"Yeah.","start":524.08496,"end":524.58496,"sentiment":"neutral","sentiment_score":0.07364384829998016},{"text":"Okay.","start":524.725,"end":525.225,"sentiment":"neutral","sentiment_score":0.1552523821592331}],"sentiment":"neutral","sentiment_score":0.07373446288208167,"num_words":6,"start":497.165,"end":525.225},{"sentences":[{"text":"Perfect.","start":525.445,"end":525.945,"sentiment":"positive","sentiment_score":0.4155663847923279},{"text":"No.","start":530.63995,"end":530.87994,"sentiment":"neutral","sentiment_score":0.01563846692442894},{"text":"That should be fine today.","start":530.87994,"end":532.16,"sentiment":"neutral","sentiment_score":0.0714660830795765},{"text":"Thank you.","start":532.16,"end":532.89996,"sentiment":"neutral","sentiment_score":0.16466767340898514},{"text":"Yep.","start":538.72,"end":538.95996,"sentiment":"neutral","sentiment_score":0.006671968847513199}],"sentiment":"neutral","sentiment_score":0.11245425827801228,"num_words":10,"start":525.445,"end":538.95996},{"sentences":[{"text":"Yep.","start":538.95996,"end":539.19995,"sentiment":"neutral","sentiment_score":0.012902732007205486},{"text":"Yep.","start":539.19995,"end":539.51996,"sentiment":"neutral","sentiment_score":0.017227165400981903},{"text":"Yep.","start":539.51996,"end":539.75995,"sentiment":"neutral","sentiment_score":0.012013250961899756},{"text":"So I've got my license number here.","start":539.75995,"end":542.16,"sentiment":"neutral","sentiment_score":0.017548741240586554},{"text":"So try 5451321.","start":542.16,"end":548.075,"sentiment":"neutral","sentiment_score":0.013855357964833578}],"sentiment":"neutral","sentiment_score":0.01588849314989952,"num_words":13,"start":538.95996,"end":548.075},{"sentences":[{"text":"Yeah.","start":554.935,"end":555.255,"sentiment":"neutral","sentiment_score":0.020668648183345795},{"text":"Yeah.","start":555.255,"end":555.495,"sentiment":"neutral","sentiment_score":0.022272100672125816},{"text":"It is.","start":555.495,"end":555.815,"sentiment":"neutral","sentiment_score":0.020903637632727623},{"text":"We've we've just purchased a house, my partner and I, and yeah, everything's been preset up from the previous owners.","start":555.815,"end":561.56,"sentiment":"neutral","sentiment_score":-0.03612294555641711},{"text":"Yes.","start":587.02,"end":587.52,"sentiment":"neutral","sentiment_score":0.17665350437164307}],"sentiment":"neutral","sentiment_score":-0.01844229530543089,"num_words":25,"start":554.935,"end":587.52},{"sentences":[{"text":"Thank you very much.","start":596.38,"end":597.34,"sentiment":"positive","sentiment_score":0.8607376962900162},{"text":"I do appreciate that.","start":597.34,"end":598.395,"sentiment":"positive","sentiment_score":0.792958602309227},{"text":"Awesome.","start":608.075,"end":608.47504,"sentiment":"positive","sentiment_score":0.7998998165130615},{"text":"Thank you so much.","start":608.47504,"end":609.35504,"sentiment":"positive","sentiment_score":0.7992643713951111},{"text":"You too.","start":609.35504,"end":610.015,"sentiment":"positive","sentiment_score":0.5255181193351746}],"sentiment":"positive","sentiment_score":0.7775185823440551,"num_words":15,"start":596.38,"end":610.015}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hi there. My name is Riley.\n\nChannel 0: Hi, Riley. Is this Riley?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Hi, Riley. Thank you so much for calling. I already follow-up with our network support all the details attaching your the photos that you have sent earlier. Hello?\n\nChannel 1: Hi. Sorry. I\n\nChannel 0: Right.\n\nChannel 1: I think I I think I lost you in just going to my car. I think the Bluetooth might have changed.\n\nChannel 0: Okay. Sure.\n\nChannel 1: I'm just I'm just trying to inquire about our Inset accounts that we have in our in our building in Gunkharlan in ACT. We are going to be moving properties within the next sort of month or so. I was wondering how do I go about finalizing or terminating the contract of the Internet with your guys' provider prior to that point.\n\nChannel 0: Sure. I'll be checking on that. Could you provide me your last name, please?\n\nChannel 1: Yep. It's White, w h I t e.\n\nChannel 0: Thank you so much, Riley. Hold on. Alright. Thank you. Since we're making I mean, we are having an inquiry about making changes on your account, for your security for security purposes, could you verify your date of birth, please?\n\nChannel 1: Yep. It's the 08/01/2003.\n\nChannel 0: First of August two twenty Two thousand and three. Thank you so much. And the identification number, this is from any identification number you provided to us?\n\nChannel 1: Will I be able to find that if I log in to my account?\n\nChannel 0: Let me just check it. Hold on.\n\nChannel 1: So I can give you my login number if that helps.\n\nChannel 0: Can you try logging in to your portal? Or if you don't have if you don't have your ID, I'm not\n\nChannel 1: I\n\nChannel 0: just quite\n\nChannel 1: have\n\nChannel 0: sure\n\nChannel 1: just\n\nChannel 0: if\n\nChannel 1: logged in to my portal. Yep.\n\nChannel 0: the mhmm. Could you\n\nChannel 1: So\n\nChannel 0: see\n\nChannel 1: I do have a\n\nChannel 0: I think\n\nChannel 1: login\n\nChannel 0: you'll\n\nChannel 1: a login number there if you need that.\n\nChannel 0: Yeah. No. That is fine. I just need the identification number from the ID that you provided to us when you start I mean, when you started with the plan. We can try\n\nChannel 1: Yeah.\n\nChannel 0: using\n\nChannel 1: It's\n\nChannel 0: any\n\nChannel 1: there.\n\nChannel 0: other of your order right now.\n\nChannel 1: Yeah. Details. ID. Okay. The most recent one that we've just paid for is 1012.\n\nChannel 0: Okay. And how about the identification number? You don't have it?\n\nChannel 1: That that should be the I that's the ID number that's on the last last invoice just paid today.\n\nChannel 0: Alright. Oh, ID number. I need the ID number, the identification number, but I think it's it's for the transaction number. But for this one, since you've already verified your birth date, I'll take note of that. If in any case that we will proceed to disconnecting the service, we will need the identification number you registered in your account.\n\nSo to\n\nChannel 1: Thank\n\nChannel 0: go back with\n\nChannel 1: you.\n\nChannel 0: our conversation right now, let me just see here your current service. Your current service is a super network. You've mentioned earlier that you will go ahead and switch places or transfer places. Let me just check here.\n\nChannel 1: Yeah. The other the other ID number I can find in the documents from the original twelve month contract, the the only number that's there is 142. Let's see if that does anything for you.\n\nChannel 0: No. It's not. It's the\n\nChannel 1: Yeah. Okay.\n\nChannel 0: ID number from your ID. Like, I an identification\n\nChannel 1: As in as in from,\n\nChannel 0: I\n\nChannel 1: like, my my driver's license or something?\n\nChannel 0: yes. That will we can also\n\nChannel 1: Right.\n\nChannel 0: check that.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: We can try that. That's fine.\n\nChannel 0: Sure. While I work on your\n\nChannel 1: Okay.\n\nChannel 0: account checking for further information about your current service.\n\nChannel 1: No worries.\n\nChannel 0: Okay. So while you're looking into it, Riley, you can pause any anytime. I mean, you can have you can cut me off anytime, and I'll go ahead and provide you some details regarding your request. Since you have already finished the contract for twelve months, there's no gonna be a payment for termination fee. But we\n\nChannel 1: Yep.\n\nChannel 0: would like you to stay with us, Riley, if there's no service network\n\nChannel 1: Yeah.\n\nChannel 0: yet in your new location or area. We can only we will just is there I mean, is there already a new service network provider?\n\nChannel 1: Yeah. Unfortunately, there is already one set up in there. Yeah.\n\nChannel 0: I see. No worries. No worries. I'll take note of that. If I may ask, how or when will you what date are you preferred to disconnect the service?\n\nChannel 1: We are moving on the eighteenth of this month, so September 18.\n\nChannel 0: Mhmm. That's gonna be my birthday anyway. I know you're just sharing. So sad to see a customer, you know, go I mean, we really appreciate your stay here, but, of course, some customers change location and a new provider is already available in that location.\n\nChannel 1: Yeah.\n\nChannel 0: Anyway,\n\nChannel 1: That's it.\n\nChannel 0: so this\n\nChannel 1: Yeah.\n\nChannel 0: is the disconnected date. Correct?\n\nChannel 1: Yeah. Yeah. Please.\n\nChannel 0: Alright. Because, may I also inform that we also followed a thirty day, notification, process. So\n\nChannel 1: Okay.\n\nChannel 0: if you made the call today, September 7, we'll have to continue the service until I mean, you can use still the service until October 30,\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Yes.\n\nChannel 0: October 30 will be the day of your hold on. Let me sorry. That's not October 30. That's October 7. However, the invoice that\n\nChannel 1: Yes.\n\nChannel 0: you're gonna receive from October is just from October 1 to October 7. Okay?\n\nChannel 1: Right. Yeah. Okay. No worries.\n\nChannel 0: Alright. So your bill that needs to be paid today is the current invoice for September invoice and\n\nChannel 1: Yep.\n\nChannel 0: the next month's invoice once the invoice was released will will be released on October 1. You can\n\nChannel 1: Yep.\n\nChannel 0: make a payment for that, and I'll take note of your request to disconnecting your service on October 7.\n\nChannel 1: Yeah. Okay. Perfect.\n\nChannel 0: Thank you so much. Anything else I can help you with, Riley?\n\nChannel 1: No. That should be fine today. Thank you.\n\nChannel 0: Oops. Hold on. I don't think I have the ID number yet.\n\nChannel 1: Yep. Yep. Yep.\n\nChannel 0: This\n\nChannel 1: Yep. So I've got my license number here. So try\n\nChannel 0: mhmm.\n\nChannel 1: 5451321.\n\nChannel 0: Thank you so much. And the network is already set up on your new location, is it?\n\nChannel 1: Yeah. Yeah. It is. We've we've just purchased a house, my partner and I, and yeah, everything's been\n\nChannel 0: No.\n\nChannel 1: preset up from the previous owners.\n\nChannel 0: Okay. Sure. Thank you so much for that. I already have here the date of your request, which is today. Since we count the thirty day notification process, we'll have it you can still use the service until I know that you're gonna transfer September 18, but we will you'll still receive an invoice for the date October 1 to October 7.\n\nChannel 1: Yes.\n\nChannel 0: Thank you so much. And we really appreciate your stay here, Riley. I hope you had a great Internet service connection with Ariesville.\n\nChannel 1: Thank you very much. I do appreciate that.\n\nChannel 0: Thank you so much, Riley. And you may end the call now, and thank you so much for doing business with us. Have a great rest of your day.\n\nChannel 1: Awesome. Thank you so much. You too.\n\nChannel 0: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.36,"end":2.8,"sentiment":"positive","sentiment_score":0.6266754031181335},{"text":"My name is Mary.","start":2.8,"end":3.76,"sentiment":"positive","sentiment_score":0.47745683044195175},{"text":"May I have your name, please?","start":3.76,"end":4.98,"sentiment":"neutral","sentiment_score":0.2819293787082036}],"sentiment":"positive","sentiment_score":0.4489853739738464,"channel":0,"num_words":15,"start":1.36,"end":4.98},{"sentences":[{"text":"Hi there.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.05613338015973568},{"text":"My name is Riley.","start":5.92,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.04112699814140797}],"sentiment":"neutral","sentiment_score":0.04612912548085054,"channel":1,"num_words":6,"start":5.6,"end":6.8999996},{"sentences":[{"text":"Hi, Riley.","start":7.9199996,"end":8.98,"sentiment":"neutral","sentiment_score":0.05309351906180382},{"text":"Is this Riley?","start":9.2,"end":10.179999,"sentiment":"neutral","sentiment_score":0.041991798828045525}],"sentiment":"neutral","sentiment_score":0.046432486921548846,"channel":0,"num_words":5,"start":7.9199996,"end":10.179999},{"sentences":[{"text":"Yeah.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.058152347803115845}],"sentiment":"neutral","sentiment_score":0.058152347803115845,"channel":1,"num_words":1,"start":10.639999,"end":11.139999},{"sentences":[{"text":"Yeah.","start":11.759999,"end":12.08,"sentiment":"neutral","sentiment_score":0.09515340626239777},{"text":"Hi, Riley.","start":12.08,"end":12.9,"sentiment":"neutral","sentiment_score":0.23535296320915222},{"text":"Thank you so much for calling.","start":13.44,"end":15.04,"sentiment":"positive","sentiment_score":0.6907613972822825},{"text":"I already follow-up with our network support all the details attaching your the photos that you have sent 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think I I think I lost you in just going to my car.","start":32.82,"end":35.7,"sentiment":"negative","sentiment_score":-0.5441536456346512},{"text":"I think the Bluetooth might have changed.","start":35.7,"end":37.48,"sentiment":"negative","sentiment_score":-0.5075916945934296}],"sentiment":"negative","sentiment_score":-0.5319663286209106,"channel":1,"num_words":21,"start":32.82,"end":37.48},{"sentences":[{"text":"Okay.","start":38.22,"end":38.62,"sentiment":"neutral","sentiment_score":-0.11654025316238403},{"text":"Sure.","start":38.62,"end":39.12,"sentiment":"neutral","sentiment_score":-0.034873951226472855}],"sentiment":"neutral","sentiment_score":-0.07570710219442844,"channel":0,"num_words":2,"start":38.22,"end":39.12},{"sentences":[{"text":"I'm just I'm just trying to inquire about our Inset accounts that we have in our in our building in Gunkharlan in ACT.","start":43.535,"end":52.355,"sentiment":"neutral","sentiment_score":0.012571010070488504},{"text":"We are going to be moving properties within the next sort of month or so.","start":54.415,"end":61.579998,"sentiment":"neutral","sentiment_score":-0.03929957946141561},{"text":"I was wondering how do I go about finalizing or terminating the contract of the Internet with your guys' provider prior to that point.","start":62.84,"end":74.805,"sentiment":"neutral","sentiment_score":-0.05591633558894197}],"sentiment":"neutral","sentiment_score":-0.026489556684429125,"channel":1,"num_words":62,"start":43.535,"end":74.805},{"sentences":[{"text":"Sure.","start":76.505005,"end":76.905,"sentiment":"neutral","sentiment_score":0.05072196200489998},{"text":"I'll be checking on that.","start":76.905,"end":78.345,"sentiment":"neutral","sentiment_score":0.033078402653336524},{"text":"Could you provide me your last name, please?","start":78.345,"end":80.205,"sentiment":"neutral","sentiment_score":0.011917253490537405}],"sentiment":"neutral","sentiment_score":0.022246571656848704,"channel":0,"num_words":14,"start":76.505005,"end":80.205},{"sentences":[{"text":"Yep.","start":80.865005,"end":81.105,"sentiment":"neutral","sentiment_score":0.018179193139076233},{"text":"It's White, w h I t e.","start":81.105,"end":83.685005,"sentiment":"neutral","sentiment_score":0.011746737307735853}],"sentiment":"neutral","sentiment_score":0.0125507942866534,"channel":1,"num_words":8,"start":80.865005,"end":83.685005},{"sentences":[{"text":"Thank you so much, Riley.","start":84.585,"end":86.045,"sentiment":"positive","sentiment_score":0.44069374799728395},{"text":"Hold on.","start":86.345,"end":87.085,"sentiment":"neutral","sentiment_score":0.20119869709014893},{"text":"Alright.","start":101.685,"end":102.005,"sentiment":"neutral","sentiment_score":0.1390131711959839},{"text":"Thank you.","start":102.005,"end":102.565,"sentiment":"neutral","sentiment_score":0.25777631998062134},{"text":"Since we're making I mean, we are having an inquiry about making changes on your account, for your security for security purposes, could you verify your date of birth, please?","start":102.565,"end":114.03,"sentiment":"neutral","sentiment_score":0.03663850439091523}],"sentiment":"neutral","sentiment_score":0.10898967692628503,"channel":0,"num_words":40,"start":84.585,"end":114.03},{"sentences":[{"text":"Yep.","start":114.41,"end":114.810005,"sentiment":"neutral","sentiment_score":0.015654733404517174},{"text":"It's the 08/01/2003.","start":114.810005,"end":118.43,"sentiment":"neutral","sentiment_score":0.007767507495979468}],"sentiment":"neutral","sentiment_score":0.009739313973113894,"channel":1,"num_words":4,"start":114.41,"end":118.43},{"sentences":[{"text":"First of August two twenty Two thousand and three.","start":120.83,"end":131.69499,"sentiment":"neutral","sentiment_score":0.022038842861851055},{"text":"Thank you so much.","start":132.155,"end":133.035,"sentiment":"positive","sentiment_score":0.5388006269931793},{"text":"And the identification number, this is from any identification number you provided to us?","start":133.035,"end":140.575,"sentiment":"neutral","sentiment_score":0.094844947169934}],"sentiment":"neutral","sentiment_score":0.13634745755957234,"channel":0,"num_words":27,"start":120.83,"end":140.575},{"sentences":[{"text":"Will I be able to find that if I log in to my account?","start":144.31001,"end":147.85,"sentiment":"neutral","sentiment_score":0.02876258401998452}],"sentiment":"neutral","sentiment_score":0.02876258401998452,"channel":1,"num_words":14,"start":144.31001,"end":147.85},{"sentences":[{"text":"Let me just check it.","start":150.6,"end":152.04001,"sentiment":"neutral","sentiment_score":0.020508188754320145},{"text":"Hold 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date.","start":447.31,"end":449.63,"sentiment":"neutral","sentiment_score":0.0009064134210348129},{"text":"Correct?","start":449.63,"end":450.13,"sentiment":"neutral","sentiment_score":0.015871208161115646}],"sentiment":"neutral","sentiment_score":0.00389937236905098,"channel":0,"num_words":5,"start":447.31,"end":450.13},{"sentences":[{"text":"Yeah.","start":450.66,"end":451.13998,"sentiment":"neutral","sentiment_score":0.04102363437414169},{"text":"Yeah.","start":451.13998,"end":451.62,"sentiment":"neutral","sentiment_score":0.0718030035495758},{"text":"Please.","start":451.62,"end":452.12,"sentiment":"neutral","sentiment_score":0.08765246719121933}],"sentiment":"neutral","sentiment_score":0.06682636837164561,"channel":1,"num_words":3,"start":450.66,"end":452.12},{"sentences":[{"text":"Alright.","start":451.94998,"end":452.44998,"sentiment":"neutral","sentiment_score":0.09829070419073103},{"text":"Because, may I also inform that we also followed a thirty day, notification, process.","start":452.50998,"end":461.72998,"sentiment":"neutral","sentiment_score":0.11604021010654313},{"text":"So","start":462.22498,"end":462.72498,"sentiment":"neutral","sentiment_score":0.1022554486989975}],"sentiment":"neutral","sentiment_score":0.11406931839883327,"channel":0,"num_words":16,"start":451.94998,"end":462.72498},{"sentences":[{"text":"Okay.","start":462.34,"end":462.84,"sentiment":"neutral","sentiment_score":-0.02372577972710133}],"sentiment":"neutral","sentiment_score":-0.02372577972710133,"channel":1,"num_words":1,"start":462.34,"end":462.84},{"sentences":[{"text":"if you made the call today, September 7, we'll have to continue the service until I mean, you can use still the service until October 30,","start":463.10498,"end":476.32498,"sentiment":"neutral","sentiment_score":-0.01522250186938506}],"sentiment":"neutral","sentiment_score":-0.01522250186938506,"channel":0,"num_words":26,"start":463.10498,"end":476.32498},{"sentences":[{"text":"Yeah.","start":476.375,"end":476.875,"sentiment":"neutral","sentiment_score":0.004884222522377968}],"sentiment":"neutral","sentiment_score":0.004884222522377968,"channel":1,"num_words":1,"start":476.375,"end":476.875},{"sentences":[{"text":"and","start":476.87,"end":477.19,"sentiment":"neutral","sentiment_score":0.0061828866600990295}],"sentiment":"neutral","sentiment_score":0.0061828866600990295,"channel":0,"num_words":1,"start":476.87,"end":477.19},{"sentences":[{"text":"Yes.","start":476.935,"end":477.435,"sentiment":"neutral","sentiment_score":0.018450181931257248}],"sentiment":"neutral","sentiment_score":0.018450181931257248,"channel":1,"num_words":1,"start":476.935,"end":477.435},{"sentences":[{"text":"October 30 will be the day of your 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October is just from October 1 to October 7.","start":489.75,"end":495.085,"sentiment":"neutral","sentiment_score":-0.001321327299452745},{"text":"Okay?","start":495.145,"end":495.645,"sentiment":"neutral","sentiment_score":0.006847578100860119}],"sentiment":"neutral","sentiment_score":-0.0007378340565732547,"channel":0,"num_words":14,"start":489.75,"end":495.645},{"sentences":[{"text":"Right.","start":496.125,"end":496.525,"sentiment":"neutral","sentiment_score":0.01849280670285225},{"text":"Yeah.","start":496.525,"end":496.685,"sentiment":"neutral","sentiment_score":0.026781851425766945},{"text":"Okay.","start":496.685,"end":497.165,"sentiment":"neutral","sentiment_score":0.037703610956668854},{"text":"No 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October 1.","start":506.10498,"end":514.18005,"sentiment":"neutral","sentiment_score":0.033132816199213266},{"text":"You can","start":514.24,"end":514.9,"sentiment":"neutral","sentiment_score":0.054909998551011086}],"sentiment":"neutral","sentiment_score":0.0355525031271908,"channel":0,"num_words":18,"start":506.10498,"end":514.9},{"sentences":[{"text":"Yep.","start":514.83997,"end":515.33997,"sentiment":"neutral","sentiment_score":0.06698457896709442}],"sentiment":"neutral","sentiment_score":0.06698457896709442,"channel":1,"num_words":1,"start":514.83997,"end":515.33997},{"sentences":[{"text":"make a payment for that, and I'll take note of your request to disconnecting your service on October 7.","start":516.08,"end":523.83496,"sentiment":"neutral","sentiment_score":0.0503544253542235}],"sentiment":"neutral","sentiment_score":0.0503544253542235,"channel":0,"num_words":19,"start":516.08,"end":523.83496},{"sentences":[{"text":"Yeah.","start":524.08496,"end":524.58496,"sentiment":"neutral","sentiment_score":0.07364384829998016},{"text":"Okay.","start":524.725,"end":525.225,"sentiment":"neutral","sentiment_score":0.1552523821592331},{"text":"Perfect.","start":525.445,"end":525.945,"sentiment":"positive","sentiment_score":0.4155663847923279}],"sentiment":"neutral","sentiment_score":0.2148208717505137,"channel":1,"num_words":3,"start":524.08496,"end":525.945},{"sentences":[{"text":"Thank you so much.","start":527.175,"end":528.295,"sentiment":"positive","sentiment_score":0.590598076581955},{"text":"Anything else I can help you with, Riley?","start":528.295,"end":530.15497,"sentiment":"neutral","sentiment_score":0.29132759384810925}],"sentiment":"positive","sentiment_score":0.3910844214260578,"channel":0,"num_words":12,"start":527.175,"end":530.15497},{"sentences":[{"text":"No.","start":530.63995,"end":530.87994,"sentiment":"neutral","sentiment_score":0.01563846692442894},{"text":"That should be fine today.","start":530.87994,"end":532.16,"sentiment":"neutral","sentiment_score":0.0714660830795765},{"text":"Thank you.","start":532.16,"end":532.89996,"sentiment":"neutral","sentiment_score":0.16466767340898514}],"sentiment":"neutral","sentiment_score":0.08778802864253521,"channel":1,"num_words":8,"start":530.63995,"end":532.89996},{"sentences":[{"text":"Oops.","start":533.73,"end":533.97,"sentiment":"neutral","sentiment_score":-0.016733059659600258},{"text":"Hold on.","start":533.97,"end":534.63,"sentiment":"neutral","sentiment_score":-0.02092720102518797},{"text":"I don't think I have the ID number yet.","start":534.69,"end":538.55,"sentiment":"neutral","sentiment_score":-0.061184958865245186}],"sentiment":"neutral","sentiment_score":-0.05077100762476524,"channel":0,"num_words":12,"start":533.73,"end":538.55},{"sentences":[{"text":"Yep.","start":538.72,"end":538.95996,"sentiment":"neutral","sentiment_score":0.006671968847513199},{"text":"Yep.","start":538.95996,"end":539.19995,"sentiment":"neutral","sentiment_score":0.012902732007205486},{"text":"Yep.","start":539.19995,"end":539.51996,"sentiment":"neutral","sentiment_score":0.017227165400981903}],"sentiment":"neutral","sentiment_score":0.012267288751900196,"channel":1,"num_words":3,"start":538.72,"end":539.51996},{"sentences":[{"text":"This","start":539.25,"end":539.33,"sentiment":"neutral","sentiment_score":0.018613742664456367}],"sentiment":"neutral","sentiment_score":0.018613742664456367,"channel":0,"num_words":1,"start":539.25,"end":539.33},{"sentences":[{"text":"Yep.","start":539.51996,"end":539.75995,"sentiment":"neutral","sentiment_score":0.012013250961899756},{"text":"So I've got my license number here.","start":539.75995,"end":542.16,"sentiment":"neutral","sentiment_score":0.017548741240586554},{"text":"So try","start":542.16,"end":543.13995,"sentiment":"neutral","sentiment_score":0.010681306943297386}],"sentiment":"neutral","sentiment_score":0.01562170535326004,"channel":1,"num_words":10,"start":539.51996,"end":543.13995},{"sentences":[{"text":"mhmm.","start":543.08997,"end":543.58997,"sentiment":"neutral","sentiment_score":0.01905861683189869}],"sentiment":"neutral","sentiment_score":0.01905861683189869,"channel":0,"num_words":1,"start":543.08997,"end":543.58997},{"sentences":[{"text":"5451321.","start":544.07996,"end":548.075,"sentiment":"neutral","sentiment_score":0.02020346000790596}],"sentiment":"neutral","sentiment_score":0.02020346000790596,"channel":1,"num_words":1,"start":544.07996,"end":548.075},{"sentences":[{"text":"Thank you so much.","start":549.355,"end":550.315,"sentiment":"neutral","sentiment_score":0.22667012736201286},{"text":"And the network is already set up on your new location, is it?","start":550.315,"end":555.135,"sentiment":"neutral","sentiment_score":0.0614329304259557}],"sentiment":"neutral","sentiment_score":0.10031227088149856,"channel":0,"num_words":17,"start":549.355,"end":555.135},{"sentences":[{"text":"Yeah.","start":554.935,"end":555.255,"sentiment":"neutral","sentiment_score":0.020668648183345795},{"text":"Yeah.","start":555.255,"end":555.495,"sentiment":"neutral","sentiment_score":0.022272100672125816},{"text":"It is.","start":555.495,"end":555.815,"sentiment":"neutral","sentiment_score":0.020903637632727623},{"text":"We've we've just purchased a house, my partner and I, and yeah, everything's been","start":555.815,"end":559.86,"sentiment":"neutral","sentiment_score":-0.005133130255022219}],"sentiment":"neutral","sentiment_score":0.0007157889194786549,"channel":1,"num_words":18,"start":554.935,"end":559.86},{"sentences":[{"text":"No.","start":559.675,"end":560.175,"sentiment":"neutral","sentiment_score":-0.0864778459072113}],"sentiment":"neutral","sentiment_score":-0.0864778459072113,"channel":0,"num_words":1,"start":559.675,"end":560.175},{"sentences":[{"text":"preset up from the previous owners.","start":559.86,"end":561.56,"sentiment":"neutral","sentiment_score":-0.10843251459300518}],"sentiment":"neutral","sentiment_score":-0.10843251459300518,"channel":1,"num_words":6,"start":559.86,"end":561.56},{"sentences":[{"text":"Okay.","start":563.18,"end":563.68,"sentiment":"neutral","sentiment_score":0.04815590754151344},{"text":"Sure.","start":563.89996,"end":564.39996,"sentiment":"neutral","sentiment_score":0.10438181459903716},{"text":"Thank you so much for that.","start":564.45996,"end":565.74,"sentiment":"neutral","sentiment_score":0.31691858917474747},{"text":"I already have here the date of your request, which is today.","start":565.74,"end":569.76,"sentiment":"neutral","sentiment_score":0.20037361855308214},{"text":"Since we count the thirty day notification process, we'll have it you can still use the service until I know that you're gonna transfer September 18, but we will you'll still receive an invoice for the date October 1 to October 7.","start":570.22,"end":586.755,"sentiment":"neutral","sentiment_score":0.12912400120071002}],"sentiment":"neutral","sentiment_score":0.1593829150041265,"channel":0,"num_words":62,"start":563.18,"end":586.755},{"sentences":[{"text":"Yes.","start":587.02,"end":587.52,"sentiment":"neutral","sentiment_score":0.17665350437164307}],"sentiment":"neutral","sentiment_score":0.17665350437164307,"channel":1,"num_words":1,"start":587.02,"end":587.52},{"sentences":[{"text":"Thank you so much.","start":588.335,"end":589.375,"sentiment":"positive","sentiment_score":0.50384771078825},{"text":"And we really appreciate your stay here, Riley.","start":589.375,"end":591.695,"sentiment":"positive","sentiment_score":0.6568943783640862},{"text":"I hope you had a great Internet service connection with Ariesville.","start":591.695,"end":595.62,"sentiment":"positive","sentiment_score":0.8018739060922102}],"sentiment":"positive","sentiment_score":0.699615601612174,"channel":0,"num_words":23,"start":588.335,"end":595.62},{"sentences":[{"text":"Thank you very much.","start":596.38,"end":597.34,"sentiment":"positive","sentiment_score":0.8607376962900162},{"text":"I do appreciate that.","start":597.34,"end":598.395,"sentiment":"positive","sentiment_score":0.792958602309227}],"sentiment":"positive","sentiment_score":0.8268481492996216,"channel":1,"num_words":8,"start":596.38,"end":598.395},{"sentences":[{"text":"Thank you so much, Riley.","start":599.04,"end":600.32,"sentiment":"positive","sentiment_score":0.8120817184448242},{"text":"And you may end the call now, and thank you so much for doing business with us.","start":600.32,"end":606.39996,"sentiment":"positive","sentiment_score":0.7401214031612172},{"text":"Have a great rest of your day.","start":606.39996,"end":608.01886,"sentiment":"positive","sentiment_score":0.7630272081920079}],"sentiment":"positive","sentiment_score":0.7580573414934093,"channel":0,"num_words":29,"start":599.04,"end":608.01886},{"sentences":[{"text":"Awesome.","start":608.075,"end":608.47504,"sentiment":"positive","sentiment_score":0.7998998165130615},{"text":"Thank you so much.","start":608.47504,"end":609.35504,"sentiment":"positive","sentiment_score":0.7992643713951111},{"text":"You too.","start":609.35504,"end":610.015,"sentiment":"positive","sentiment_score":0.5255181193351746}],"sentiment":"positive","sentiment_score":0.7211419343948364,"channel":1,"num_words":7,"start":608.075,"end":610.015},{"sentences":[{"text":"You too.","start":610.73883,"end":611.2189,"sentiment":"neutral","sentiment_score":0.32948507368564606},{"text":"Bye bye.","start":611.2189,"end":611.87885,"sentiment":"neutral","sentiment_score":0.0396651066839695}],"sentiment":"neutral","sentiment_score":0.18457509018480778,"channel":0,"num_words":4,"start":610.73883,"end":611.87885}]},"summary":{"result":"success","short":"The customer, Riley, called Airtel to inquire about finalizing their internet contract. The agent, Mary, asked for Riley's information and verified their identity before explaining the process of terminating the contract. Mary also informed Riley that they will need their identification number for the last invoice and that they will need to pay a termination fee if they decide to keep the service."},"intents":{"segments":[{"text":"Thank you so much, Riley. Hold on. Alright.","start_word":167,"end_word":174,"intents":[{"intent":"End contact with airtel","confidence_score":0.0000027184885}]},{"text":"Or if you don't have if you don't have your ID, I'm not I just quite have sure just if logged in to my portal. Yep.","start_word":279,"end_word":304,"intents":[{"intent":"Login","confidence_score":0.026634518}]},{"text":"And how about the identification number? You don't have it? That that should be the I that's the ID number that's on the last last invoice just paid today. Alright.","start_word":386,"end_word":415,"intents":[{"intent":"Confirm","confidence_score":0.0033600181}]},{"text":"If in any case that we will proceed to disconnecting the service, we will need the identification number you registered in your account.","start_word":452,"end_word":474,"intents":[{"intent":"Disconnect service","confidence_score":0.32399726}]},{"text":"Like, I an identification As in as in from, I like, my my driver's license or something? yes.","start_word":568,"end_word":585,"intents":[{"intent":"Identify vehicle","confidence_score":0.00010557026}]},{"text":"check that. Okay. Yeah. Yeah. We can try that. That's fine. Sure. While I work on your Okay. account checking for further information about your current service. No worries.","start_word":591,"end_word":619,"intents":[{"intent":"Check service request","confidence_score":0.00024682225}]},{"text":"So while you're looking into it, Riley, you can pause any anytime. I mean, you can have you can cut me off anytime, and I'll go ahead and provide you some details regarding your request. Since you have already finished the contract for twelve months, there's no gonna be a payment for termination fee. But we Yep.","start_word":621,"end_word":677,"intents":[{"intent":"Provide service details","confidence_score":0.12049714}]},{"text":"would like you to stay with us, Riley, if there's no service network Yeah.","start_word":678,"end_word":691,"intents":[{"intent":"Express appreciation for staying with rivier","confidence_score":0.000005835141}]},{"text":"We are moving on the eighteenth of this month, so September 18. Mhmm. That's gonna be my birthday anyway. I know you're just sharing. So sad to see a customer, you know, go I mean, we really appreciate your stay here, but, of course, some customers change location and a new provider is already available in that location. Yeah. Anyway, That's it. so this Yeah. is the disconnected date. Correct?","start_word":757,"end_word":826,"intents":[{"intent":"Clarify disconnection date","confidence_score":0.00484369}]},{"text":"is the disconnected date. Correct? Yeah. Yeah.","start_word":822,"end_word":828,"intents":[{"intent":"Notify disconnection date","confidence_score":0.001052284}]},{"text":"Because, may I also inform that we also followed a thirty day, notification, process. So Okay.","start_word":831,"end_word":846,"intents":[{"intent":"Follow notification process","confidence_score":0.23138273}]},{"text":"make a payment for that, and I'll take note of your request to disconnecting your service on October 7. Yeah.","start_word":958,"end_word":977,"intents":[{"intent":"Disconnect service","confidence_score":0.27523246}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5624687075614929},{"text":"May I have your name, please? Hi there. My name is Riley. Hi, Riley. Is this Riley? Yeah. Yeah. Hi, Riley.","start_word":9,"end_word":29,"sentiment":"neutral","sentiment_score":0.1298259198665619},{"text":"Thank you so much for calling. I already follow-up with our network support all the details attaching your the photos that you have sent earlier.","start_word":30,"end_word":54,"sentiment":"positive","sentiment_score":0.4572325646877289},{"text":"Hello? Hi. Sorry. I Right.","start_word":55,"end_word":59,"sentiment":"neutral","sentiment_score":-0.08822210133075714},{"text":"I think I I think I lost you in just going to my car. I think the Bluetooth might have changed.","start_word":60,"end_word":80,"sentiment":"negative","sentiment_score":-0.5258457660675049},{"text":"Okay. Sure. I'm just I'm just trying to inquire about our Inset accounts that we have in our in our building in Gunkharlan in ACT. We are going to be moving properties within the next sort of month or so. I was wondering how do I go about finalizing or terminating the contract of the Internet with your guys' provider prior to that point. Sure. I'll be checking on that. Could you provide me your last name, please? Yep. It's White, w h I t e.","start_word":81,"end_word":166,"sentiment":"neutral","sentiment_score":-0.013407111167907717},{"text":"Thank you so much, Riley.","start_word":167,"end_word":171,"sentiment":"positive","sentiment_score":0.4393799602985382},{"text":"Hold on. Alright. Thank you. Since we're making I mean, we are having an inquiry about making changes on your account, for your security for security purposes, could you verify your date of birth, please? Yep. It's the 08/01/2003. First of August two twenty Two thousand and three.","start_word":172,"end_word":219,"sentiment":"neutral","sentiment_score":0.05260571092367172},{"text":"Thank you so much.","start_word":220,"end_word":223,"sentiment":"positive","sentiment_score":0.5205163359642029},{"text":"And the identification number, this is from any identification number you provided to us? Will I be able to find that if I log in to my account? Let me just check it. Hold on. So I can give you my login number if that helps. Can you try logging in to your portal?","start_word":224,"end_word":277,"sentiment":"neutral","sentiment_score":0.041887350380420685},{"text":"Or if you don't have if you don't have your ID, I'm not I just quite have sure just if logged in to my portal.","start_word":278,"end_word":302,"sentiment":"negative","sentiment_score":-0.3385043442249298},{"text":"Yep. the mhmm. Could you So see I do have a I think you'll login a login number there if you need that. Yeah. No. That is fine. I just need the identification number from the ID that you provided to us when you start I mean, when you started with the plan. We can try Yeah. using It's any there. other of your order right now. Yeah. Details. ID. Okay. The most recent one that we've just paid for is 1012. Okay. And how about the identification number? You don't have it? That that should be the I that's the ID number that's on the last last invoice just paid today. Alright. Oh, ID number. I need the ID number, the identification number, but I think it's it's for the transaction number. But for this one, since you've already verified your birth date, I'll take note of that. If in any case that we will proceed to disconnecting the service, we will need the identification number you registered in your account. So to Thank go back with you. our conversation right now, let me just see here your current service. Your current service is a super network. You've mentioned earlier that you will go ahead and switch places or transfer places. Let me just check here. Yeah. The other the other ID number I can find in the documents from the original twelve month contract, the the only number that's there is 142. Let's see if that does anything for you. No. It's not. It's the Yeah. Okay. ID number from your ID. Like, I an identification As in as in from, I like, my my driver's license or something? yes. That will we can also Right. check that. Okay. Yeah. Yeah. We can try that.","start_word":303,"end_word":599,"sentiment":"neutral","sentiment_score":0.054259451313151255},{"text":"That's fine.","start_word":600,"end_word":601,"sentiment":"positive","sentiment_score":0.3394829034805298},{"text":"Sure. While I work on your Okay. account checking for further information about your current service. No worries. Okay. So while you're looking into it, Riley, you can pause any anytime. I mean, you can have you can cut me off anytime, and I'll go ahead and provide you some details regarding your request. Since you have already finished the contract for twelve months, there's no gonna be a payment for termination fee. But we Yep. would like you to stay with us, Riley, if there's no service network Yeah. yet in your new location or area. We can only we will just is there I mean, is there already a new service network provider? Yeah. Unfortunately, there is already one set up in there. Yeah. I see. No worries. No worries. I'll take note of that. If I may ask, how or when will you what date are you preferred to disconnect the service? We are moving on the eighteenth of this month, so September 18. Mhmm. That's gonna be my birthday anyway. I know you're just sharing. So sad to see a customer, you know, go I mean, we really appreciate your stay here, but, of course, some customers change location and a new provider is already available in that location. Yeah. Anyway, That's it. so this Yeah. is the disconnected date. Correct? Yeah. Yeah. Please. Alright. Because, may I also inform that we also followed a thirty day, notification, process. So Okay. if you made the call today, September 7, we'll have to continue the service until I mean, you can use still the service until October 30, Yeah. and Yes. October 30 will be the day of your hold on. Let me sorry. That's not October 30. That's October 7. However, the invoice that Yes. you're gonna receive from October is just from October 1 to October 7. Okay? Right. Yeah. Okay. No worries. Alright. So your bill that needs to be paid today is the current invoice for September invoice and Yep. the next month's invoice once the invoice was released will will be released on October 1. You can Yep. make a payment for that, and I'll take note of your request to disconnecting your service on October 7. Yeah. Okay.","start_word":602,"end_word":978,"sentiment":"neutral","sentiment_score":-0.0025810411086291153},{"text":"Perfect. Thank you so much.","start_word":979,"end_word":983,"sentiment":"positive","sentiment_score":0.5411438345909119},{"text":"Anything else I can help you with, Riley? No. That should be fine today. Thank you. Oops. Hold on. I don't think I have the ID number yet. Yep. Yep. Yep. This Yep. So I've got my license number here. So try mhmm. 5451321. Thank you so much. And the network is already set up on your new location, is it? Yeah. Yeah. It is. We've we've just purchased a house, my partner and I, and yeah, everything's been No. preset up from the previous owners. Okay. Sure. Thank you so much for that. I already have here the date of your request, which is today. Since we count the thirty day notification process, we'll have it you can still use the service until I know that you're gonna transfer September 18, but we will you'll still receive an invoice for the date October 1 to October 7. Yes.","start_word":984,"end_word":1132,"sentiment":"neutral","sentiment_score":0.08012186735868454},{"text":"Thank you so much. And we really appreciate your stay here, Riley. I hope you had a great Internet service connection with Ariesville. Thank you very much. I do appreciate that. Thank you so much, Riley. And you may end the call now, and thank you so much for doing business with us. Have a great rest of your day. Awesome. Thank you so much. You too.","start_word":1133,"end_word":1199,"sentiment":"positive","sentiment_score":0.73943732834574},{"text":"You too. Bye bye.","start_word":1200,"end_word":1203,"sentiment":"neutral","sentiment_score":0.26566916704177856}],"average":{"sentiment":"neutral","sentiment_score":0.07195873506380927}}}}