{"metadata":{"transaction_key":"deprecated","request_id":"01a0f038-a839-7d21-96c3-3b2d57aeab14","sha256":"611ee26c8c5aa0d187ed698cfb17a48e9c722357df24d09dc19a957e7454c9a7","created":"2026-09-30T02:50:41.728Z","duration":620.1359,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":977,"output_tokens":78},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1079,"output_tokens":1082},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1079,"output_tokens":88}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Tanya. I'm calling back. My name is Mary from Airtel, the one who spoke with you earlier. Yes. Hi. So we cut off our call earlier while while I'm trying to process the payment on my end. So would you want me to proceed now? Thank you so much. Just give me one second. And for your convenience, you know what, for your account figure for your account set up update as well, I'll go ahead and help you add your card on your account. So there's no need to arrange a payment monthly. The payment will be processed automatically. Alright? Okay. Thank you so much. So to start with your card details, please, are you gonna use your bank account or your credit card? TANU. No. Not yet. There's no added card yet on file, but I'll be more than happy to add this for you. Sorry? Upgrade plan? Are you going to log in to your account now? I can stay on the line. Okay. Because if you go to your account please log in to your account, airtel.net.au. Log in your credentials. You will be able to see the payment credentials on your account, and I'm seeing here no added card yet. Mhmm. No worries. I'll stay on the line. No worries. Tano, please take your time. Do you have your login details, Sandy? Okay. Okay. Let me just check it here. If I may ask, how did you make the payment? You mean credit card? Debit card? One moment, please. 332. Have your card has been added on your account? Sorry. What's the last four digit of the card again? 680 2. Thank you so much. Is there any way that you could provide me a screenshot of the payment receipt so that we can update your account balance as well so everything runs smoothly on your account? I'm sorry? Mhmm. No worries. Yeah. So since if that's the case then, so that we can update your account manually, is there any way that you could send us the payment receipt? It's fine. The just the transaction on your account will do Making sure that details Sorry. It's still on hold or declined? And it's your direct debit. Right? Yeah. For that one, again, I'm so sorry, Tanya, so that we can smoothly update your account. You know, that it's been showing us an overdue so that we can update your account and run smoothly. Is that okay if you could send us the any transaction details on the payment that you just made today? Real time. Real time. No no worries. There is a transaction. There should be a transaction in on your account too, on your application. Did you see any transaction? Sure. Sorry. And I can also help you adding your card on your account for your added convenience. Or since you all since you're rarely already logged in on your account, you can also add it as well so that the payment can be automatically processed, and you won't need to pay for the late payment fees as well. I know things can get busy sometimes, you know, so that but no worries. Your account is our top priority. We don't have an access I mean, if you are worrying about it, your account are the priority, and it can only be added in your account. If you wanna speak oh, sure. Sure. Sure. Sure. No worries. Thank you so much. No worries. It's fine. Thank you. Have a great day. Goodbye.","confidence":0.99853516,"words":[{"word":"good","start":2.48,"end":2.72,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3758094310760498},{"word":"morning","start":2.72,"end":3.12,"confidence":0.9914551,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.3827257454395294},{"word":"tanya","start":3.12,"end":3.52,"confidence":0.6680501,"punctuated_word":"Tanya.","sentiment":"positive","sentiment_score":0.35597866773605347},{"word":"i'm","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.18731829524040225},{"word":"calling","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.11659093201160432},{"word":"back","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.16410981118679047},{"word":"my","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.08641721308231354},{"word":"name","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.08768542855978012},{"word":"is","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1032935231924057},{"word":"mary","start":4.88,"end":5.2799997,"confidence":0.9902344,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.09381602704524994},{"word":"from","start":5.2799997,"end":5.6,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12290827929973602},{"word":"airtel","start":5.6,"end":6.1,"confidence":0.9259033,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":0.1121487319469452},{"word":"the","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14242658019065857},{"word":"one","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.14290516078472135},{"word":"who","start":6.72,"end":6.96,"confidence":0.9980469,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.08485934138298035},{"word":"spoke","start":6.96,"end":7.2799997,"confidence":0.99902344,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.0728040486574173},{"word":"with","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08162946999073029},{"word":"you","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11477898061275482},{"word":"earlier","start":7.6,"end":8.1,"confidence":1.0,"punctuated_word":"earlier.","sentiment":"neutral","sentiment_score":0.1182013750076294},{"word":"yes","start":8.96,"end":9.36,"confidence":0.97094727,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08066336810588837},{"word":"hi","start":9.36,"end":9.86,"confidence":1.0,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03317027539014816},{"word":"so","start":12.485,"end":12.804999,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.012139273807406424},{"word":"we","start":12.804999,"end":13.045,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.00020046904683113095},{"word":"cut","start":13.045,"end":13.365,"confidence":0.9667969,"punctuated_word":"cut","sentiment":"neutral","sentiment_score":-0.025739040225744247},{"word":"off","start":13.365,"end":13.865,"confidence":1.0,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.02932102605700493},{"word":"our","start":13.924999,"end":14.245,"confidence":0.8378906,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.04345276206731796},{"word":"call","start":14.245,"end":14.485,"confidence":0.9951172,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04627370089292526},{"word":"earlier","start":14.485,"end":14.985,"confidence":0.9980469,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.04750745743513107},{"word":"while","start":15.605,"end":16.105,"confidence":0.7988281,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.026026591658592224},{"word":"while","start":18.965,"end":19.465,"confidence":0.8276367,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.006059662438929081},{"word":"i'm","start":20.404999,"end":20.645,"confidence":0.78515625,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.003185233101248741},{"word":"trying","start":20.645,"end":20.884998,"confidence":0.9921875,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.005821682512760162},{"word":"to","start":20.884998,"end":21.044998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.024611640721559525},{"word":"process","start":21.044998,"end":21.445,"confidence":0.99609375,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.02087855339050293},{"word":"the","start":21.445,"end":21.605,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03152959421277046},{"word":"payment","start":21.605,"end":21.925,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.027757424861192703},{"word":"on","start":21.925,"end":22.005,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.027889471501111984},{"word":"my","start":22.005,"end":22.244999,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.024165205657482147},{"word":"end","start":22.244999,"end":22.404999,"confidence":0.94091797,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.016647718846797943},{"word":"so","start":22.404999,"end":22.564999,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03140172362327576},{"word":"would","start":22.564999,"end":22.724998,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.034427493810653687},{"word":"you","start":22.724998,"end":22.805,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.036430396139621735},{"word":"want","start":22.805,"end":23.044998,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.027347544208168983},{"word":"me","start":23.044998,"end":23.205,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04444421827793121},{"word":"to","start":23.205,"end":23.285,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028147470206022263},{"word":"proceed","start":23.285,"end":23.685,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.03501598909497261},{"word":"now","start":23.685,"end":24.185,"confidence":0.9995117,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.04817355424165726},{"word":"thank","start":26.16,"end":26.32,"confidence":0.9921875,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7444921135902405},{"word":"you","start":26.32,"end":26.48,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7058681845664978},{"word":"so","start":26.48,"end":26.64,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.758640706539154},{"word":"much","start":26.64,"end":26.96,"confidence":0.99560547,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.7398875951766968},{"word":"just","start":26.96,"end":27.12,"confidence":0.9404297,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.5448586344718933},{"word":"give","start":27.12,"end":27.36,"confidence":0.99609375,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.5026949048042297},{"word":"me","start":27.36,"end":27.44,"confidence":1.0,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.568576991558075},{"word":"one","start":27.44,"end":27.76,"confidence":1.0,"punctuated_word":"one","sentiment":"positive","sentiment_score":0.4949253797531128},{"word":"second","start":27.76,"end":28.26,"confidence":0.9995117,"punctuated_word":"second.","sentiment":"positive","sentiment_score":0.4623061418533325},{"word":"and","start":31.68,"end":31.92,"confidence":0.99902344,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.3616436421871186},{"word":"for","start":31.92,"end":32.16,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.29038506746292114},{"word":"your","start":32.16,"end":32.4,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.3256448209285736},{"word":"convenience","start":32.4,"end":32.9,"confidence":0.9436035,"punctuated_word":"convenience,","sentiment":"positive","sentiment_score":0.34147384762763977},{"word":"you","start":33.28,"end":33.44,"confidence":0.5258789,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.35987749695777893},{"word":"know","start":33.44,"end":33.6,"confidence":1.0,"punctuated_word":"know","sentiment":"positive","sentiment_score":0.35528966784477234},{"word":"what","start":33.6,"end":33.92,"confidence":0.8129883,"punctuated_word":"what,","sentiment":"positive","sentiment_score":0.38192296028137207},{"word":"for","start":33.92,"end":34.08,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4603057205677033},{"word":"your","start":34.08,"end":34.32,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4571252763271332},{"word":"account","start":34.32,"end":34.559998,"confidence":0.81933594,"punctuated_word":"account","sentiment":"positive","sentiment_score":0.3690465986728668},{"word":"figure","start":34.559998,"end":35.059998,"confidence":0.52441406,"punctuated_word":"figure","sentiment":"positive","sentiment_score":0.4598689377307892},{"word":"for","start":35.28,"end":35.44,"confidence":0.9980469,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4319321215152741},{"word":"your","start":35.44,"end":35.68,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4206131398677826},{"word":"account","start":35.68,"end":36.18,"confidence":1.0,"punctuated_word":"account","sentiment":"positive","sentiment_score":0.36036837100982666},{"word":"set","start":36.4,"end":36.72,"confidence":0.6640625,"punctuated_word":"set","sentiment":"positive","sentiment_score":0.5053421854972839},{"word":"up","start":36.72,"end":36.96,"confidence":0.9790039,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.4712958335876465},{"word":"update","start":37.04,"end":37.44,"confidence":0.9580078,"punctuated_word":"update","sentiment":"positive","sentiment_score":0.5341143012046814},{"word":"as","start":37.44,"end":37.68,"confidence":1.0,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.40831857919692993},{"word":"well","start":37.68,"end":37.935,"confidence":0.98339844,"punctuated_word":"well,","sentiment":"positive","sentiment_score":0.42893439531326294},{"word":"i'll","start":39.375,"end":39.615,"confidence":0.98583984,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.470811128616333},{"word":"go","start":39.615,"end":39.695,"confidence":1.0,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.512693464756012},{"word":"ahead","start":39.695,"end":40.015,"confidence":1.0,"punctuated_word":"ahead","sentiment":"positive","sentiment_score":0.5563706755638123},{"word":"and","start":40.015,"end":40.255,"confidence":0.99902344,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4567159414291382},{"word":"help","start":40.255,"end":40.575,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.504871129989624},{"word":"you","start":40.575,"end":40.975002,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5703879594802856},{"word":"add","start":40.975002,"end":41.135002,"confidence":0.99902344,"punctuated_word":"add","sentiment":"positive","sentiment_score":0.4904550611972809},{"word":"your","start":41.135002,"end":41.615,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5264614224433899},{"word":"card","start":41.615,"end":42.115,"confidence":1.0,"punctuated_word":"card","sentiment":"positive","sentiment_score":0.34368792176246643},{"word":"on","start":42.175003,"end":42.335003,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.5179449319839478},{"word":"your","start":42.335003,"end":42.575,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.535203218460083},{"word":"account","start":42.575,"end":43.075,"confidence":0.7200928,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.38467609882354736},{"word":"so","start":43.295002,"end":43.535,"confidence":1.0,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.42743080854415894},{"word":"there's","start":43.535,"end":43.855003,"confidence":0.99853516,"punctuated_word":"there's","sentiment":"positive","sentiment_score":0.42795002460479736},{"word":"no","start":43.855003,"end":44.015,"confidence":1.0,"punctuated_word":"no","sentiment":"positive","sentiment_score":0.3411344587802887},{"word":"need","start":44.015,"end":44.255,"confidence":1.0,"punctuated_word":"need","sentiment":"positive","sentiment_score":0.3619258999824524},{"word":"to","start":44.255,"end":44.755,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.43607085943222046},{"word":"arrange","start":45.375,"end":45.695,"confidence":0.94628906,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.2545677125453949},{"word":"a","start":45.695,"end":45.775,"confidence":0.9526367,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3176290690898895},{"word":"payment","start":45.775,"end":46.175003,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.16490626335144043},{"word":"monthly","start":46.175003,"end":46.675003,"confidence":0.97143555,"punctuated_word":"monthly.","sentiment":"positive","sentiment_score":0.33380448818206787},{"word":"the","start":46.895,"end":47.135002,"confidence":1.0,"punctuated_word":"The","sentiment":"positive","sentiment_score":0.4162893295288086},{"word":"payment","start":47.135002,"end":47.455,"confidence":1.0,"punctuated_word":"payment","sentiment":"positive","sentiment_score":0.4276182353496551},{"word":"will","start":47.455,"end":47.615,"confidence":1.0,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.44530975818634033},{"word":"be","start":47.615,"end":47.855003,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4911806881427765},{"word":"processed","start":47.855003,"end":48.335,"confidence":0.9980469,"punctuated_word":"processed","sentiment":"positive","sentiment_score":0.4353305101394654},{"word":"automatically","start":48.335,"end":48.835,"confidence":0.9995117,"punctuated_word":"automatically.","sentiment":"positive","sentiment_score":0.4053393304347992},{"word":"alright","start":49.135002,"end":49.635002,"confidence":0.99853516,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.25115931034088135},{"word":"okay","start":51.855003,"end":52.255,"confidence":0.92041016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.291849821805954},{"word":"thank","start":52.255,"end":52.495003,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5593029260635376},{"word":"you","start":52.495003,"end":52.655,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6010277271270752},{"word":"so","start":52.655,"end":52.895,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5527454614639282},{"word":"much","start":52.895,"end":53.395,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.518294095993042},{"word":"so","start":53.820004,"end":54.06,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.18053653836250305},{"word":"to","start":54.06,"end":54.460003,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15528976917266846},{"word":"start","start":54.460003,"end":54.86,"confidence":1.0,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.19557899236679077},{"word":"with","start":54.86,"end":55.18,"confidence":0.98535156,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1711711287498474},{"word":"your","start":55.18,"end":55.420002,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11968468874692915},{"word":"card","start":55.420002,"end":55.660004,"confidence":0.99609375,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.11704549938440324},{"word":"details","start":55.660004,"end":56.140003,"confidence":0.98583984,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":0.1235758662223816},{"word":"please","start":56.140003,"end":56.54,"confidence":0.9560547,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.08641553670167923},{"word":"are","start":56.54,"end":56.780003,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05563061684370041},{"word":"you","start":56.780003,"end":56.940002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0578736811876297},{"word":"gonna","start":56.940002,"end":57.260002,"confidence":0.5029297,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.06705032289028168},{"word":"use","start":57.260002,"end":57.58,"confidence":0.99609375,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.06632247567176819},{"word":"your","start":57.58,"end":57.74,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.053790733218193054},{"word":"bank","start":57.74,"end":58.06,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.08720716834068298},{"word":"account","start":58.06,"end":58.38,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.06392423808574677},{"word":"or","start":58.38,"end":58.54,"confidence":0.9941406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05190395563840866},{"word":"your","start":58.54,"end":58.7,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06643468141555786},{"word":"credit","start":58.7,"end":59.02,"confidence":1.0,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.0665867030620575},{"word":"card","start":59.02,"end":59.52,"confidence":0.9975586,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":0.04273037984967232},{"word":"tanu","start":68.700005,"end":69.200005,"confidence":0.6409912,"punctuated_word":"TANU.","sentiment":"neutral","sentiment_score":0.020057596266269684},{"word":"no","start":70.335,"end":70.735,"confidence":0.9484863,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.00492301769554615},{"word":"not","start":70.735,"end":71.055,"confidence":0.99902344,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.005006581544876099},{"word":"yet","start":71.055,"end":71.555,"confidence":1.0,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.02332266792654991},{"word":"there's","start":72.815,"end":73.215,"confidence":0.95825195,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.051603518426418304},{"word":"no","start":73.215,"end":73.715,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.0103875994682312},{"word":"added","start":73.935,"end":74.335,"confidence":0.90625,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.035401009023189545},{"word":"card","start":74.335,"end":74.655,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.05029343068599701},{"word":"yet","start":74.655,"end":74.895,"confidence":0.99902344,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.025825291872024536},{"word":"on","start":74.895,"end":75.135,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.038507044315338135},{"word":"file","start":75.135,"end":75.375,"confidence":0.9074707,"punctuated_word":"file,","sentiment":"neutral","sentiment_score":0.029876708984375},{"word":"but","start":75.375,"end":75.615,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.11338484287261964},{"word":"i'll","start":75.615,"end":75.775,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.399209588766098},{"word":"be","start":75.775,"end":75.935,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.506068766117096},{"word":"more","start":75.935,"end":76.095,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.6002568602561951},{"word":"than","start":76.095,"end":76.255,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.5762110352516174},{"word":"happy","start":76.255,"end":76.655,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.6122981905937195},{"word":"to","start":76.655,"end":77.155,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5465010404586792},{"word":"add","start":77.775,"end":78.015,"confidence":0.9790039,"punctuated_word":"add","sentiment":"positive","sentiment_score":0.5200543403625488},{"word":"this","start":78.015,"end":78.255,"confidence":0.9980469,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.5874564051628113},{"word":"for","start":78.255,"end":78.495,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.428971529006958},{"word":"you","start":78.495,"end":78.995,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3109726011753082},{"word":"sorry","start":87.08,"end":87.58,"confidence":0.9572754,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":0.0008775480091571808},{"word":"upgrade","start":88.600006,"end":89.08,"confidence":0.99902344,"punctuated_word":"Upgrade","sentiment":"neutral","sentiment_score":0.013581257313489914},{"word":"plan","start":89.08,"end":89.58,"confidence":0.96533203,"punctuated_word":"plan?","sentiment":"neutral","sentiment_score":-0.0009869616478681564},{"word":"are","start":93.880005,"end":94.04,"confidence":0.99121094,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.0022838618606328964},{"word":"you","start":94.04,"end":94.200005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002809867262840271},{"word":"going","start":94.200005,"end":94.700005,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.0025175921618938446},{"word":"to","start":94.76,"end":95.26,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.000945594161748886},{"word":"log","start":96.395,"end":96.715,"confidence":0.9790039,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.004068009555339813},{"word":"in","start":96.715,"end":96.795,"confidence":0.9589844,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0035840868949890137},{"word":"to","start":96.795,"end":96.875,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0029754452407360077},{"word":"your","start":96.875,"end":97.115,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.005113374441862106},{"word":"account","start":97.115,"end":97.354996,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.020969022065401077},{"word":"now","start":97.354996,"end":97.674995,"confidence":0.9995117,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.001032436266541481},{"word":"i","start":97.674995,"end":97.755,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014691181480884552},{"word":"can","start":97.755,"end":97.915,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.01811956986784935},{"word":"stay","start":97.915,"end":98.155,"confidence":0.9902344,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.00825025886297226},{"word":"on","start":98.155,"end":98.315,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.009156815707683563},{"word":"the","start":98.315,"end":98.395,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012220356613397598},{"word":"line","start":98.395,"end":98.895,"confidence":0.9995117,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.030305221676826477},{"word":"okay","start":101.435,"end":101.935,"confidence":0.98950195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05189994350075722},{"word":"because","start":101.994995,"end":102.494995,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.034032873809337616},{"word":"if","start":103.354996,"end":103.595,"confidence":0.71191406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.050479307770729065},{"word":"you","start":103.595,"end":103.915,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03943338990211487},{"word":"go","start":103.915,"end":104.235,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.04087818041443825},{"word":"to","start":104.235,"end":104.395,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04275326803326607},{"word":"your","start":104.395,"end":104.635,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03622421994805336},{"word":"account","start":104.635,"end":105.034996,"confidence":0.99121094,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.04406914860010147},{"word":"please","start":105.275,"end":105.515,"confidence":0.96533203,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.023177441209554672},{"word":"log","start":105.515,"end":105.755,"confidence":0.98095703,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.024707049131393433},{"word":"in","start":105.755,"end":105.915,"confidence":0.9902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03757337853312493},{"word":"to","start":105.915,"end":105.994995,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0648263469338417},{"word":"your","start":105.994995,"end":106.155,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06554804742336273},{"word":"account","start":106.155,"end":106.555,"confidence":0.8076172,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.06263396888971329},{"word":"airtel.net.au","start":106.555,"end":108.494995,"confidence":0.9313286,"punctuated_word":"airtel.net.au.","sentiment":"neutral","sentiment_score":0.06140579655766487},{"word":"log","start":108.76,"end":109.0,"confidence":0.97314453,"punctuated_word":"Log","sentiment":"neutral","sentiment_score":0.04332920536398888},{"word":"in","start":109.0,"end":109.08,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05482293665409088},{"word":"your","start":109.08,"end":109.58,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07077735662460327},{"word":"credentials","start":109.64,"end":110.14,"confidence":0.9926758,"punctuated_word":"credentials.","sentiment":"neutral","sentiment_score":0.05794229358434677},{"word":"you","start":110.68,"end":110.92,"confidence":0.97802734,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.06334836035966873},{"word":"will","start":110.92,"end":111.159996,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07505881786346436},{"word":"be","start":111.159996,"end":111.32,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08830422908067703},{"word":"able","start":111.32,"end":111.72,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.103788822889328},{"word":"to","start":111.72,"end":111.799995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09932267665863036},{"word":"see","start":111.799995,"end":112.299995,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.09373203665018082},{"word":"the","start":112.68,"end":112.92,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06739892065525055},{"word":"payment","start":112.92,"end":113.4,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.06045002117753029},{"word":"credentials","start":113.4,"end":113.9,"confidence":1.0,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.02881195023655891},{"word":"on","start":113.96,"end":114.04,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07112681865692139},{"word":"your","start":114.04,"end":114.28,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06574562191963196},{"word":"account","start":114.28,"end":114.68,"confidence":0.8623047,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.06388715654611588},{"word":"and","start":114.68,"end":114.92,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04791603237390518},{"word":"i'm","start":114.92,"end":115.08,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.00906753446906805},{"word":"seeing","start":115.08,"end":115.4,"confidence":0.99902344,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":0.002912275493144989},{"word":"here","start":115.4,"end":115.799995,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.007104150950908661},{"word":"no","start":115.799995,"end":116.28,"confidence":0.9941406,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.023935966193675995},{"word":"added","start":116.28,"end":116.759995,"confidence":0.9980469,"punctuated_word":"added","sentiment":"neutral","sentiment_score":-0.03590124100446701},{"word":"card","start":116.759995,"end":117.159996,"confidence":0.9980469,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.04991525784134865},{"word":"yet","start":117.159996,"end":117.659996,"confidence":0.9995117,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.05820352956652641},{"word":"mhmm","start":119.96,"end":120.44,"confidence":0.97631836,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.041704438626766205},{"word":"no","start":120.44,"end":120.6,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.09943441301584244},{"word":"worries","start":120.6,"end":120.92,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.10938574373722076},{"word":"i'll","start":120.92,"end":121.08,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09709816426038742},{"word":"stay","start":121.08,"end":121.32,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.11752641201019288},{"word":"on","start":121.32,"end":121.479996,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0893593579530716},{"word":"the","start":121.479996,"end":121.56,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09187783300876616},{"word":"line","start":121.56,"end":122.06,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.07412314414978027},{"word":"no","start":122.895,"end":122.975,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.16372190415859222},{"word":"worries","start":122.975,"end":123.055,"confidence":0.8833008,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2010413259267807},{"word":"tano","start":123.854996,"end":124.174995,"confidence":0.7137858,"punctuated_word":"Tano,","sentiment":"neutral","sentiment_score":0.20106324553489685},{"word":"please","start":124.174995,"end":124.415,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.179926797747612},{"word":"take","start":124.415,"end":124.575,"confidence":0.9892578,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.25534477829933167},{"word":"your","start":124.575,"end":124.815,"confidence":0.98095703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.25623059272766113},{"word":"time","start":124.815,"end":125.315,"confidence":1.0,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.2228102684020996},{"word":"do","start":246.62,"end":246.73999,"confidence":0.91259766,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.0390128567814827},{"word":"you","start":246.73999,"end":246.86,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0503004789352417},{"word":"have","start":246.86,"end":247.02,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07540050894021988},{"word":"your","start":247.02,"end":247.26,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05282549560070038},{"word":"login","start":247.26,"end":247.66,"confidence":0.92089844,"punctuated_word":"login","sentiment":"neutral","sentiment_score":0.06664198637008667},{"word":"details","start":247.66,"end":248.16,"confidence":0.7446289,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":0.06578077375888824},{"word":"sandy","start":248.22,"end":248.72,"confidence":0.6986084,"punctuated_word":"Sandy?","sentiment":"neutral","sentiment_score":0.05843491479754448},{"word":"okay","start":250.86,"end":251.36,"confidence":0.99316406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04871728271245957},{"word":"okay","start":279.31,"end":279.63,"confidence":0.796875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06921085715293884},{"word":"let","start":279.63,"end":279.79,"confidence":0.9980469,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.07304622232913971},{"word":"me","start":279.79,"end":280.03,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08347806334495544},{"word":"just","start":280.03,"end":280.53,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07478173822164536},{"word":"check","start":281.98502,"end":282.305,"confidence":0.47851562,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.10906927287578584},{"word":"it","start":282.305,"end":282.625,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08912502229213715},{"word":"here","start":282.625,"end":283.125,"confidence":1.0,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.07631802558898926},{"word":"if","start":285.025,"end":285.265,"confidence":0.95947266,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.060685981065034866},{"word":"i","start":285.265,"end":285.42502,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04333370551466942},{"word":"may","start":285.42502,"end":285.585,"confidence":0.9980469,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.03693164139986038},{"word":"ask","start":285.585,"end":286.085,"confidence":0.9633789,"punctuated_word":"ask,","sentiment":"neutral","sentiment_score":0.02914363145828247},{"word":"how","start":286.14502,"end":286.385,"confidence":0.8491211,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.018989188596606255},{"word":"did","start":286.385,"end":286.625,"confidence":0.99609375,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.02190248668193817},{"word":"you","start":286.625,"end":286.785,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028907977044582367},{"word":"make","start":286.785,"end":287.025,"confidence":0.99902344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.06781019270420074},{"word":"the","start":287.025,"end":287.185,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04330883175134659},{"word":"payment","start":287.185,"end":287.685,"confidence":0.90966797,"punctuated_word":"payment?","sentiment":"neutral","sentiment_score":0.04178209230303764},{"word":"you","start":292.065,"end":292.225,"confidence":0.9970703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.004513252526521683},{"word":"mean","start":292.225,"end":292.545,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":0.007263575680553913},{"word":"credit","start":292.545,"end":292.945,"confidence":0.94628906,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.025472469627857208},{"word":"card","start":292.945,"end":293.445,"confidence":0.90649414,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":0.013082229532301426},{"word":"debit","start":294.305,"end":294.70502,"confidence":0.9941406,"punctuated_word":"Debit","sentiment":"neutral","sentiment_score":0.0194242000579834},{"word":"card","start":294.70502,"end":295.11,"confidence":0.95092773,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":0.013876600190997124},{"word":"one","start":297.83,"end":298.15,"confidence":0.8886719,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.034948233515024185},{"word":"moment","start":298.15,"end":298.55,"confidence":0.9941406,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.04976910352706909},{"word":"please","start":298.55,"end":299.05,"confidence":0.9980469,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.04543294012546539},{"word":"332","start":304.15,"end":305.28998,"confidence":0.73014325,"punctuated_word":"332.","sentiment":"neutral","sentiment_score":0.024505816400051117},{"word":"have","start":305.59,"end":305.75,"confidence":0.89990234,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.028803855180740356},{"word":"your","start":305.75,"end":305.99,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02817127481102943},{"word":"card","start":305.99,"end":306.38998,"confidence":0.99902344,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.04441595077514648},{"word":"has","start":306.38998,"end":306.55,"confidence":0.8125,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.027841024100780487},{"word":"been","start":306.55,"end":306.78998,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.03602059930562973},{"word":"added","start":306.78998,"end":307.11,"confidence":1.0,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.02872668392956257},{"word":"on","start":307.11,"end":307.27,"confidence":0.9838867,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.016498873010277748},{"word":"your","start":307.27,"end":307.43,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.005853490903973579},{"word":"account","start":307.43,"end":307.905,"confidence":0.99853516,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":0.009935264475643637},{"word":"sorry","start":311.665,"end":311.985,"confidence":0.9733887,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.04288475960493088},{"word":"what's","start":311.985,"end":312.225,"confidence":0.99853516,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.02119346521794796},{"word":"the","start":312.225,"end":312.385,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017429567873477936},{"word":"last","start":312.385,"end":312.465,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.03972362354397774},{"word":"four","start":312.465,"end":312.705,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.03300836682319641},{"word":"digit","start":312.705,"end":313.025,"confidence":0.8100586,"punctuated_word":"digit","sentiment":"neutral","sentiment_score":-0.01060041505843401},{"word":"of","start":313.025,"end":313.185,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.015670496970415115},{"word":"the","start":313.185,"end":313.26498,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021617650985717773},{"word":"card","start":313.26498,"end":313.505,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.02757490426301956},{"word":"again","start":313.505,"end":314.005,"confidence":0.9916992,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.03636427968740463},{"word":"680","start":317.425,"end":318.785,"confidence":0.9996745,"punctuated_word":"680","sentiment":"neutral","sentiment_score":-0.014976926147937776},{"word":"2","start":318.785,"end":319.285,"confidence":0.93603516,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":-0.0325922928750515},{"word":"thank","start":322.625,"end":322.945,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5825003385543823},{"word":"you","start":322.945,"end":323.185,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6568361520767212},{"word":"so","start":323.185,"end":323.345,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6317995190620422},{"word":"much","start":323.345,"end":323.76,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.617975115776062},{"word":"is","start":324.08002,"end":324.24002,"confidence":0.9194336,"punctuated_word":"Is","sentiment":"positive","sentiment_score":0.3457711935043335},{"word":"there","start":324.24002,"end":324.40002,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.2561872899532318},{"word":"any","start":324.40002,"end":324.64,"confidence":0.99316406,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.2740709185600281},{"word":"way","start":324.64,"end":324.72,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.28655076026916504},{"word":"that","start":324.72,"end":324.88,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2987801730632782},{"word":"you","start":324.88,"end":325.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28595855832099915},{"word":"could","start":325.12,"end":325.44,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.26358622312545776},{"word":"provide","start":325.44,"end":325.84,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.2654423117637634},{"word":"me","start":325.84,"end":326.0,"confidence":0.99902344,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.36269739270210266},{"word":"a","start":326.0,"end":326.24002,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.30876755714416504},{"word":"screenshot","start":326.24002,"end":326.72,"confidence":0.9951172,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":0.1518336832523346},{"word":"of","start":326.72,"end":326.88,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.23575977981090543},{"word":"the","start":326.88,"end":327.04,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.26673412322998047},{"word":"payment","start":327.04,"end":327.52002,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.22169099748134613},{"word":"receipt","start":327.52002,"end":328.02002,"confidence":0.9970703,"punctuated_word":"receipt","sentiment":"neutral","sentiment_score":0.22267255187034607},{"word":"so","start":328.32,"end":328.56,"confidence":0.87158203,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.27303585410118103},{"word":"that","start":328.56,"end":328.72,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3371627628803253},{"word":"we","start":328.72,"end":328.88,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.335519015789032},{"word":"can","start":328.88,"end":329.12,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.31445688009262085},{"word":"update","start":329.12,"end":329.44,"confidence":1.0,"punctuated_word":"update","sentiment":"positive","sentiment_score":0.35832589864730835},{"word":"your","start":329.44,"end":329.94,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.33712154626846313},{"word":"account","start":330.0,"end":330.40002,"confidence":0.984375,"punctuated_word":"account","sentiment":"positive","sentiment_score":0.3398851156234741},{"word":"balance","start":330.40002,"end":330.88,"confidence":1.0,"punctuated_word":"balance","sentiment":"neutral","sentiment_score":0.31145358085632324},{"word":"as","start":330.88,"end":330.96002,"confidence":1.0,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.4053080379962921},{"word":"well","start":330.96002,"end":331.46002,"confidence":1.0,"punctuated_word":"well","sentiment":"positive","sentiment_score":0.45930877327919006},{"word":"so","start":331.92,"end":332.08002,"confidence":0.6196289,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3682872951030731},{"word":"everything","start":332.08002,"end":332.58002,"confidence":1.0,"punctuated_word":"everything","sentiment":"positive","sentiment_score":0.4573624730110169},{"word":"runs","start":332.64,"end":332.96002,"confidence":0.99121094,"punctuated_word":"runs","sentiment":"positive","sentiment_score":0.4157627522945404},{"word":"smoothly","start":332.96002,"end":333.36002,"confidence":0.9970703,"punctuated_word":"smoothly","sentiment":"neutral","sentiment_score":0.29800477623939514},{"word":"on","start":333.36002,"end":333.6,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.3821212351322174},{"word":"your","start":333.6,"end":333.76,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.25460124015808105},{"word":"account","start":333.76,"end":334.26,"confidence":0.98657227,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":0.21290980279445648},{"word":"i'm","start":346.635,"end":346.875,"confidence":0.8359375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.20927178859710693},{"word":"sorry","start":346.875,"end":347.375,"confidence":0.9885254,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.18598362803459167},{"word":"mhmm","start":352.68,"end":352.92,"confidence":0.880249,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.029047861695289612},{"word":"no","start":352.92,"end":353.16,"confidence":0.94189453,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.0028195902705192566},{"word":"worries","start":353.16,"end":353.66,"confidence":0.99658203,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.021542642265558243},{"word":"yeah","start":368.33502,"end":368.815,"confidence":0.8588867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06419572234153748},{"word":"so","start":368.815,"end":369.215,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06264438480138779},{"word":"since","start":369.215,"end":369.61502,"confidence":0.9873047,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.06711333245038986},{"word":"if","start":369.855,"end":370.015,"confidence":0.8925781,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07157894968986511},{"word":"that's","start":370.015,"end":370.33502,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.03835613280534744},{"word":"the","start":370.33502,"end":370.415,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009859759360551834},{"word":"case","start":370.415,"end":370.655,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.03650183230638504},{"word":"then","start":370.655,"end":370.89502,"confidence":0.69921875,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.05744403600692749},{"word":"so","start":370.89502,"end":370.975,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0513191856443882},{"word":"that","start":370.975,"end":371.215,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05605171620845795},{"word":"we","start":371.215,"end":371.375,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04685816168785095},{"word":"can","start":371.375,"end":371.535,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04592449963092804},{"word":"update","start":371.535,"end":371.935,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.05747049301862717},{"word":"your","start":371.935,"end":372.17502,"confidence":0.99121094,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.058589957654476166},{"word":"account","start":372.17502,"end":372.655,"confidence":0.95947266,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.07176153361797333},{"word":"manually","start":372.655,"end":373.155,"confidence":0.95947266,"punctuated_word":"manually,","sentiment":"neutral","sentiment_score":0.0587603859603405},{"word":"is","start":374.255,"end":374.415,"confidence":0.9770508,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10114393383264542},{"word":"there","start":374.415,"end":374.575,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.07147194445133209},{"word":"any","start":374.575,"end":374.815,"confidence":0.96777344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.06561338901519775},{"word":"way","start":374.815,"end":374.975,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.04030343145132065},{"word":"that","start":374.975,"end":375.135,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05891195312142372},{"word":"you","start":375.135,"end":375.295,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026837874203920364},{"word":"could","start":375.295,"end":375.63,"confidence":0.9980469,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.038288045674562454},{"word":"send","start":375.71,"end":376.03,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.012701831758022308},{"word":"us","start":376.03,"end":376.11002,"confidence":0.99902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.02975596860051155},{"word":"the","start":376.11002,"end":376.27002,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022341080009937286},{"word":"payment","start":376.27002,"end":376.75,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.002012014389038086},{"word":"receipt","start":376.75,"end":377.25,"confidence":0.9909668,"punctuated_word":"receipt?","sentiment":"neutral","sentiment_score":0.010306555777788162},{"word":"it's","start":383.47,"end":383.79,"confidence":0.9472656,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.01739940047264099},{"word":"fine","start":383.79,"end":384.29,"confidence":0.99902344,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.042679253965616226},{"word":"the","start":384.43,"end":384.59,"confidence":0.9350586,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.01310667023062706},{"word":"just","start":384.67,"end":384.91,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0003397837281227112},{"word":"the","start":384.91,"end":385.07,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0030178874731063843},{"word":"transaction","start":385.07,"end":385.57,"confidence":1.0,"punctuated_word":"transaction","sentiment":"neutral","sentiment_score":0.005366284400224686},{"word":"on","start":385.79,"end":386.03,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.00453590601682663},{"word":"your","start":386.03,"end":386.51,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.004680745303630829},{"word":"account","start":386.51,"end":386.99,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.02546580135822296},{"word":"will","start":386.99,"end":387.49,"confidence":0.9658203,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.038841091096401215},{"word":"do","start":387.63,"end":388.13,"confidence":0.96533203,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.021038172766566277},{"word":"making","start":388.595,"end":388.915,"confidence":0.99609375,"punctuated_word":"Making","sentiment":"neutral","sentiment_score":-0.012928297743201256},{"word":"sure","start":388.915,"end":389.395,"confidence":0.99609375,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.00022453628480434415},{"word":"that","start":389.395,"end":389.895,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.002743532881140709},{"word":"details","start":391.79498,"end":392.275,"confidence":0.60253906,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.01930157095193863},{"word":"sorry","start":404.21,"end":404.53,"confidence":0.5656738,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.17697840929031372},{"word":"it's","start":404.53,"end":404.77,"confidence":0.9890137,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.177862286567688},{"word":"still","start":404.77,"end":405.09,"confidence":0.9970703,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1954123079776764},{"word":"on","start":405.09,"end":405.25,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.22211983799934387},{"word":"hold","start":405.25,"end":405.75,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.24335145950317383},{"word":"or","start":406.21,"end":406.71,"confidence":0.89453125,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.25968533754348755},{"word":"declined","start":406.77,"end":407.27,"confidence":0.8039551,"punctuated_word":"declined?","sentiment":"neutral","sentiment_score":-0.186969593167305},{"word":"and","start":412.77,"end":413.00998,"confidence":0.98291016,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.06419537961483002},{"word":"it's","start":413.00998,"end":413.25,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.05827368423342705},{"word":"your","start":413.25,"end":413.57,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03419044241309166},{"word":"direct","start":413.57,"end":413.97,"confidence":0.95947266,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":-0.04368119314312935},{"word":"debit","start":413.97,"end":414.37,"confidence":0.99560547,"punctuated_word":"debit.","sentiment":"neutral","sentiment_score":-0.05430276691913605},{"word":"right","start":414.37,"end":414.87,"confidence":0.99853516,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.04615454003214836},{"word":"yeah","start":416.865,"end":417.105,"confidence":0.9328613,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.027552081272006035},{"word":"for","start":417.105,"end":417.505,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.08913588523864746},{"word":"that","start":417.505,"end":417.665,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09825815260410307},{"word":"one","start":417.665,"end":417.985,"confidence":0.9267578,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.09827311336994173},{"word":"again","start":417.985,"end":418.385,"confidence":0.97802734,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.14868465065956116},{"word":"i'm","start":418.385,"end":418.625,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.356426477432251},{"word":"so","start":418.625,"end":418.865,"confidence":0.99902344,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.37412744760513306},{"word":"sorry","start":418.865,"end":419.185,"confidence":0.9880371,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":-0.3050324022769928},{"word":"tanya","start":419.185,"end":419.585,"confidence":0.8170573,"punctuated_word":"Tanya,","sentiment":"neutral","sentiment_score":-0.232903316617012},{"word":"so","start":419.585,"end":419.745,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.26284974813461304},{"word":"that","start":419.745,"end":419.905,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1379237025976181},{"word":"we","start":419.905,"end":420.065,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0012267976999282837},{"word":"can","start":420.065,"end":420.565,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.04225173592567444},{"word":"smoothly","start":420.705,"end":421.205,"confidence":0.9370117,"punctuated_word":"smoothly","sentiment":"neutral","sentiment_score":0.02856211364269257},{"word":"update","start":421.265,"end":421.665,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.054673194885253906},{"word":"your","start":421.665,"end":421.825,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0714881420135498},{"word":"account","start":421.825,"end":422.325,"confidence":0.7841797,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.07233926653862},{"word":"you","start":422.385,"end":422.545,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.002271909266710282},{"word":"know","start":422.545,"end":422.705,"confidence":0.7770996,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.018986772745847705},{"word":"that","start":422.705,"end":423.105,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.025075994431972504},{"word":"it's","start":423.105,"end":423.345,"confidence":0.9616699,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.027939323335886},{"word":"been","start":423.345,"end":423.585,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.014185279607772827},{"word":"showing","start":423.585,"end":423.905,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.013201635330915453},{"word":"us","start":423.905,"end":424.405,"confidence":0.90234375,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.01759401708841324},{"word":"an","start":425.585,"end":425.745,"confidence":0.8691406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.008998416364192963},{"word":"overdue","start":425.745,"end":426.225,"confidence":0.984375,"punctuated_word":"overdue","sentiment":"neutral","sentiment_score":-0.0013947885017842054},{"word":"so","start":426.225,"end":426.385,"confidence":0.921875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.03022170066833496},{"word":"that","start":426.385,"end":426.625,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09609382599592207},{"word":"we","start":426.625,"end":426.705,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10282980650663376},{"word":"can","start":426.705,"end":426.945,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13185247778892517},{"word":"update","start":426.945,"end":427.345,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.25119680166244507},{"word":"your","start":427.345,"end":427.665,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2632462978363037},{"word":"account","start":427.665,"end":428.165,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.2127634435892105},{"word":"and","start":428.305,"end":428.545,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.30086061358451843},{"word":"run","start":428.545,"end":428.865,"confidence":0.99121094,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.3188565671443939},{"word":"smoothly","start":428.865,"end":429.365,"confidence":0.9951172,"punctuated_word":"smoothly.","sentiment":"neutral","sentiment_score":0.19207414984703064},{"word":"is","start":430.46,"end":430.7,"confidence":0.9892578,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.13917511701583862},{"word":"that","start":430.7,"end":430.94,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.22963157296180725},{"word":"okay","start":430.94,"end":431.18,"confidence":0.99902344,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.21358710527420044},{"word":"if","start":431.18,"end":431.34,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2663053870201111},{"word":"you","start":431.34,"end":431.42,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15871894359588623},{"word":"could","start":431.42,"end":431.58002,"confidence":0.9980469,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.17144137620925903},{"word":"send","start":431.58002,"end":431.82,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.1775050163269043},{"word":"us","start":431.82,"end":432.06,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.1499597132205963},{"word":"the","start":432.06,"end":432.38,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2038314789533615},{"word":"any","start":432.46,"end":432.78,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.13457481563091278},{"word":"transaction","start":432.78,"end":433.28,"confidence":1.0,"punctuated_word":"transaction","sentiment":"neutral","sentiment_score":0.14356769621372223},{"word":"details","start":433.34,"end":433.84,"confidence":0.99902344,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.11339659988880156},{"word":"on","start":434.30002,"end":434.54,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1256634145975113},{"word":"the","start":434.54,"end":434.62,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1042567938566208},{"word":"payment","start":434.62,"end":435.02,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.12163196504116058},{"word":"that","start":435.02,"end":435.18,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1074545606970787},{"word":"you","start":435.18,"end":435.42,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06374940276145935},{"word":"just","start":435.42,"end":435.9,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07052648067474365},{"word":"made","start":435.9,"end":436.14,"confidence":0.9770508,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.008232598192989826},{"word":"today","start":436.14,"end":436.64,"confidence":0.9995117,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":-0.005824867635965347},{"word":"real","start":453.395,"end":453.795,"confidence":0.6791992,"punctuated_word":"Real","sentiment":"neutral","sentiment_score":-0.024597547948360443},{"word":"time","start":453.795,"end":454.295,"confidence":0.9621582,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.002358339726924896},{"word":"real","start":454.675,"end":455.075,"confidence":1.0,"punctuated_word":"Real","sentiment":"neutral","sentiment_score":0.004082471132278442},{"word":"time","start":455.075,"end":455.395,"confidence":0.99853516,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.016688458621501923},{"word":"no","start":455.395,"end":455.635,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.08002544939517975},{"word":"no","start":455.635,"end":455.875,"confidence":0.5473633,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.07853351533412933},{"word":"worries","start":455.875,"end":456.36,"confidence":0.9855957,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.09245222806930542},{"word":"there","start":456.43997,"end":456.68,"confidence":1.0,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.05712568014860153},{"word":"is","start":456.68,"end":456.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.057062871754169464},{"word":"a","start":456.84,"end":457.0,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06674717366695404},{"word":"transaction","start":457.0,"end":457.5,"confidence":0.81591797,"punctuated_word":"transaction.","sentiment":"neutral","sentiment_score":0.07483671605587006},{"word":"there","start":457.8,"end":458.03998,"confidence":0.79003906,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.10405462235212326},{"word":"should","start":458.03998,"end":458.28,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.14447271823883057},{"word":"be","start":458.28,"end":458.43997,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.11886667460203172},{"word":"a","start":458.43997,"end":458.59998,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10892385244369508},{"word":"transaction","start":458.59998,"end":459.09998,"confidence":1.0,"punctuated_word":"transaction","sentiment":"neutral","sentiment_score":0.10376692563295364},{"word":"in","start":459.15997,"end":459.27997,"confidence":0.6196289,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12318678200244904},{"word":"on","start":459.4,"end":459.56,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.13348260521888733},{"word":"your","start":459.56,"end":460.06,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11094284057617188},{"word":"account","start":460.36,"end":460.86,"confidence":0.9667969,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.10696138441562653},{"word":"too","start":460.91998,"end":461.24,"confidence":0.7578125,"punctuated_word":"too,","sentiment":"neutral","sentiment_score":0.10539618134498596},{"word":"on","start":461.24,"end":461.4,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.091137133538723},{"word":"your","start":461.4,"end":461.56,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09231996536254884},{"word":"application","start":461.56,"end":462.06,"confidence":0.99853516,"punctuated_word":"application.","sentiment":"neutral","sentiment_score":0.08532015979290009},{"word":"did","start":532.025,"end":532.185,"confidence":0.8203125,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.06039537861943245},{"word":"you","start":532.185,"end":532.265,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05714081972837448},{"word":"see","start":532.265,"end":532.505,"confidence":0.59716797,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.05326911807060242},{"word":"any","start":532.505,"end":532.745,"confidence":0.6035156,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.04891478270292282},{"word":"transaction","start":532.745,"end":533.245,"confidence":0.5907593,"punctuated_word":"transaction?","sentiment":"neutral","sentiment_score":0.04966381564736366},{"word":"sure","start":557.945,"end":558.445,"confidence":0.75634766,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.12542258203029633},{"word":"sorry","start":559.11,"end":559.35,"confidence":0.57910156,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.09596842527389526},{"word":"and","start":559.35,"end":559.85,"confidence":0.99316406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.12361124902963638},{"word":"i","start":560.71,"end":560.95,"confidence":0.8798828,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16180923581123352},{"word":"can","start":560.95,"end":561.11,"confidence":0.984375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1782832145690918},{"word":"also","start":561.11,"end":561.43,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.15538707375526428},{"word":"help","start":561.43,"end":561.67,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.1504780799150467},{"word":"you","start":561.67,"end":561.83,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1751440167427063},{"word":"adding","start":561.83,"end":562.15,"confidence":0.9892578,"punctuated_word":"adding","sentiment":"neutral","sentiment_score":0.21389201283454895},{"word":"your","start":562.15,"end":562.39,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2024482488632202},{"word":"card","start":562.39,"end":562.71,"confidence":0.9790039,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.2262581437826157},{"word":"on","start":562.71,"end":562.87,"confidence":0.6220703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2338013201951981},{"word":"your","start":562.87,"end":563.11,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.18381328880786896},{"word":"account","start":563.11,"end":563.43,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.24632751941680908},{"word":"for","start":563.43,"end":563.67,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.21112149953842163},{"word":"your","start":563.67,"end":563.91,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2264610081911087},{"word":"added","start":563.91,"end":564.23,"confidence":1.0,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.2608654201030731},{"word":"convenience","start":564.23,"end":564.73,"confidence":0.9379883,"punctuated_word":"convenience.","sentiment":"neutral","sentiment_score":0.20238178968429563},{"word":"or","start":568.23,"end":568.47,"confidence":0.98095703,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.11587772518396378},{"word":"since","start":568.47,"end":568.71,"confidence":0.9951172,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.07211163640022278},{"word":"you","start":568.71,"end":568.87,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09238579124212264},{"word":"all","start":568.87,"end":569.11,"confidence":0.21765137,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.0908631980419159},{"word":"since","start":569.75,"end":569.99,"confidence":0.9951172,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.07764939218759537},{"word":"you're","start":569.99,"end":570.49,"confidence":0.89208984,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.06445755064487457},{"word":"rarely","start":570.79,"end":571.19,"confidence":0.5288086,"punctuated_word":"rarely","sentiment":"neutral","sentiment_score":0.12653720378875732},{"word":"already","start":571.19,"end":571.58997,"confidence":0.9223633,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.17879939079284668},{"word":"logged","start":571.58997,"end":571.91,"confidence":0.88183594,"punctuated_word":"logged","sentiment":"neutral","sentiment_score":0.16167975962162018},{"word":"in","start":571.91,"end":572.15,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.19766978919506073},{"word":"on","start":572.15,"end":572.23,"confidence":0.7680664,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1987604796886444},{"word":"your","start":572.23,"end":572.39,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1842276155948639},{"word":"account","start":572.39,"end":572.79,"confidence":0.9970703,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.20856693387031555},{"word":"you","start":572.79,"end":572.95,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28170210123062134},{"word":"can","start":572.95,"end":573.11,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2593070864677429},{"word":"also","start":573.11,"end":573.51,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.24708741903305056},{"word":"add","start":573.51,"end":573.67,"confidence":0.9970703,"punctuated_word":"add","sentiment":"neutral","sentiment_score":0.26518353819847107},{"word":"it","start":573.67,"end":573.91,"confidence":0.97509766,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.26325586438179016},{"word":"as","start":573.91,"end":574.07,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.24526411294937137},{"word":"well","start":574.07,"end":574.57,"confidence":0.99902344,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.28056877851486206},{"word":"so","start":574.735,"end":574.895,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.27526354789733887},{"word":"that","start":574.895,"end":575.395,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.3013508915901184},{"word":"the","start":575.53503,"end":575.775,"confidence":0.6845703,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.33896198868751526},{"word":"payment","start":575.775,"end":576.09503,"confidence":1.0,"punctuated_word":"payment","sentiment":"positive","sentiment_score":0.3755009174346924},{"word":"can","start":576.09503,"end":576.495,"confidence":0.99902344,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.33582013845443726},{"word":"be","start":576.495,"end":576.735,"confidence":0.8125,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4278104305267334},{"word":"automatically","start":576.735,"end":577.235,"confidence":0.9980469,"punctuated_word":"automatically","sentiment":"positive","sentiment_score":0.4286631941795349},{"word":"processed","start":578.335,"end":578.815,"confidence":0.763916,"punctuated_word":"processed,","sentiment":"positive","sentiment_score":0.4050147533416748},{"word":"and","start":578.815,"end":579.315,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.32620862126350403},{"word":"you","start":579.85504,"end":580.015,"confidence":0.99609375,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.34689193964004517},{"word":"won't","start":580.015,"end":580.335,"confidence":1.0,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":0.2783045172691345},{"word":"need","start":580.335,"end":580.575,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.2020873576402664},{"word":"to","start":580.575,"end":580.655,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20129433274269104},{"word":"pay","start":580.655,"end":580.895,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.15913976728916168},{"word":"for","start":580.895,"end":581.135,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2050998955965042},{"word":"the","start":581.135,"end":581.295,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14798776805400848},{"word":"late","start":581.295,"end":581.53503,"confidence":1.0,"punctuated_word":"late","sentiment":"neutral","sentiment_score":0.04319734871387482},{"word":"payment","start":581.53503,"end":582.015,"confidence":0.98095703,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.048266395926475525},{"word":"fees","start":582.015,"end":582.335,"confidence":0.9970703,"punctuated_word":"fees","sentiment":"neutral","sentiment_score":0.12366865575313568},{"word":"as","start":582.335,"end":582.41504,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1868029087781906},{"word":"well","start":582.41504,"end":582.91504,"confidence":0.9995117,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.10336314141750336},{"word":"i","start":584.97504,"end":585.135,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.028772713616490364},{"word":"know","start":585.135,"end":585.375,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.028391163796186447},{"word":"things","start":585.375,"end":585.615,"confidence":0.99902344,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.03778677433729172},{"word":"can","start":585.615,"end":585.85504,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.03201564401388168},{"word":"get","start":585.85504,"end":586.015,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.038711514323949814},{"word":"busy","start":586.015,"end":586.41504,"confidence":0.9550781,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.07209271192550659},{"word":"sometimes","start":586.41504,"end":586.91504,"confidence":0.8688965,"punctuated_word":"sometimes,","sentiment":"neutral","sentiment_score":-0.08807516098022461},{"word":"you","start":586.97504,"end":587.135,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1017962247133255},{"word":"know","start":587.135,"end":587.635,"confidence":0.9863281,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.0956328809261322},{"word":"so","start":587.72003,"end":587.88,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.08055609464645386},{"word":"that","start":587.88,"end":588.38,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03790497034788132},{"word":"but","start":592.76,"end":593.08,"confidence":0.99121094,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.007642701268196106},{"word":"no","start":593.08,"end":593.24,"confidence":0.6958008,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.047334469854831696},{"word":"worries","start":593.24,"end":593.48004,"confidence":0.986084,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.06570932269096375},{"word":"your","start":593.48004,"end":593.64,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.11247208714485168},{"word":"account","start":593.64,"end":593.96,"confidence":0.9980469,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.2478950023651123},{"word":"is","start":593.96,"end":594.12,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1595124900341034},{"word":"our","start":594.12,"end":594.36,"confidence":0.9716797,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.22800688445568085},{"word":"top","start":594.36,"end":594.60004,"confidence":0.99316406,"punctuated_word":"top","sentiment":"neutral","sentiment_score":0.21034863591194153},{"word":"priority","start":594.60004,"end":595.10004,"confidence":0.9946289,"punctuated_word":"priority.","sentiment":"neutral","sentiment_score":0.1820424199104309},{"word":"we","start":595.8,"end":596.12,"confidence":0.92578125,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.15498660504817963},{"word":"don't","start":596.12,"end":596.36,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.05528382584452629},{"word":"have","start":596.36,"end":596.52,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04415319114923477},{"word":"an","start":596.52,"end":596.76,"confidence":0.99316406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.020357482135295868},{"word":"access","start":596.76,"end":597.26,"confidence":0.50683594,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.035385265946388245},{"word":"i","start":597.64,"end":597.8,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08244166523218155},{"word":"mean","start":597.8,"end":598.12,"confidence":0.99853516,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.09043359011411668},{"word":"if","start":598.12,"end":598.36,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08964867889881134},{"word":"you","start":598.36,"end":598.76,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08102288842201233},{"word":"are","start":598.76,"end":599.0,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.06447309255599976},{"word":"worrying","start":599.0,"end":599.32,"confidence":0.99121094,"punctuated_word":"worrying","sentiment":"neutral","sentiment_score":0.07141793519258499},{"word":"about","start":599.32,"end":599.64,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.08109955489635468},{"word":"it","start":599.64,"end":600.135,"confidence":0.96777344,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.11529939621686935},{"word":"your","start":601.015,"end":601.175,"confidence":0.9472656,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11457637697458269},{"word":"account","start":601.175,"end":601.575,"confidence":0.5913086,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.09932029247283936},{"word":"are","start":601.575,"end":601.655,"confidence":0.6972656,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1390559822320938},{"word":"the","start":601.655,"end":601.895,"confidence":0.79248047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1520477831363678},{"word":"priority","start":601.895,"end":602.375,"confidence":0.7919922,"punctuated_word":"priority,","sentiment":"neutral","sentiment_score":0.11874990165233612},{"word":"and","start":602.375,"end":602.53503,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13004934787750244},{"word":"it","start":602.53503,"end":602.695,"confidence":0.9873047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.16680271923542023},{"word":"can","start":602.695,"end":602.855,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09099141508340836},{"word":"only","start":602.855,"end":603.175,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.08043548464775085},{"word":"be","start":603.175,"end":603.675,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.13757798075675964},{"word":"added","start":604.135,"end":604.375,"confidence":0.99316406,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.08221511542797089},{"word":"in","start":604.375,"end":604.455,"confidence":0.9526367,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.11492852121591568},{"word":"your","start":604.455,"end":604.695,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07096769660711288},{"word":"account","start":604.695,"end":605.195,"confidence":0.97753906,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.07146690785884857},{"word":"if","start":607.575,"end":607.735,"confidence":0.79296875,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0019297711551189425},{"word":"you","start":607.735,"end":607.895,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.008902831003069878},{"word":"wanna","start":607.895,"end":608.215,"confidence":0.78564453,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.0007806923240423203},{"word":"speak","start":608.215,"end":608.715,"confidence":0.41357422,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.015368081629276276},{"word":"oh","start":610.215,"end":610.53503,"confidence":0.9248047,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.034613125026226044},{"word":"sure","start":610.53503,"end":610.775,"confidence":0.98095703,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.03824029117822647},{"word":"sure","start":610.775,"end":610.935,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04769645258784294},{"word":"sure","start":610.935,"end":611.435,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.047641459852457047},{"word":"sure","start":611.575,"end":611.815,"confidence":0.82714844,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.0515175387263298},{"word":"no","start":611.815,"end":612.055,"confidence":0.97802734,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.047149159014225006},{"word":"worries","start":612.055,"end":612.555,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.07769584655761719},{"word":"thank","start":612.855,"end":613.175,"confidence":0.9790039,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.251814603805542},{"word":"you","start":613.175,"end":613.41504,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.244640052318573},{"word":"so","start":613.41504,"end":613.655,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2108447551727295},{"word":"much","start":613.655,"end":614.155,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.1449737250804901},{"word":"no","start":615.121,"end":615.36096,"confidence":0.9873047,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11777253448963164},{"word":"worries","start":615.36096,"end":615.68097,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.15190480649471283},{"word":"it's","start":615.68097,"end":615.92096,"confidence":0.98583984,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.23482000827789307},{"word":"fine","start":615.92096,"end":616.24097,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.2860898971557617},{"word":"thank","start":616.24097,"end":616.40094,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5317309498786926},{"word":"you","start":616.40094,"end":616.561,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.48807018995285034},{"word":"have","start":616.561,"end":616.80096,"confidence":0.99609375,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5835007429122925},{"word":"a","start":616.80096,"end":616.881,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5926090478897095},{"word":"great","start":616.881,"end":617.121,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.617336630821228},{"word":"day","start":617.121,"end":617.36096,"confidence":1.0,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.2092020958662033},{"word":"goodbye","start":617.36096,"end":617.86096,"confidence":0.9880371,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":0.2088263034820557}],"paragraphs":{"transcript":"\nGood morning, Tanya. I'm calling back. My name is Mary from Airtel, the one who spoke with you earlier. Yes. Hi.\n\nSo we cut off our call earlier while while I'm trying to process the payment on my end. So would you want me to proceed now? Thank you so much. Just give me one second. And for your convenience, you know what, for your account figure for your account set up update as well, I'll go ahead and help you add your card on your account.\n\nSo there's no need to arrange a payment monthly. The payment will be processed automatically. Alright? Okay. Thank you so much.\n\nSo to start with your card details, please, are you gonna use your bank account or your credit card? TANU. No. Not yet. There's no added card yet on file, but I'll be more than happy to add this for you.\n\nSorry? Upgrade plan? Are you going to log in to your account now? I can stay on the line. Okay.\n\nBecause if you go to your account please log in to your account, airtel.net.au. Log in your credentials. You will be able to see the payment credentials on your account, and I'm seeing here no added card yet. Mhmm. No worries.\n\nI'll stay on the line. No worries. Tano, please take your time. Do you have your login details, Sandy? Okay.\n\nOkay. Let me just check it here. If I may ask, how did you make the payment? You mean credit card? Debit card?\n\nOne moment, please. 332. Have your card has been added on your account? Sorry. What's the last four digit of the card again?\n\n680 2. Thank you so much. Is there any way that you could provide me a screenshot of the payment receipt so that we can update your account balance as well so everything runs smoothly on your account? I'm sorry? Mhmm.\n\nNo worries. Yeah. So since if that's the case then, so that we can update your account manually, is there any way that you could send us the payment receipt? It's fine. The just the transaction on your account will do Making sure that details Sorry.\n\nIt's still on hold or declined? And it's your direct debit. Right? Yeah. For that one, again, I'm so sorry, Tanya, so that we can smoothly update your account.\n\nYou know, that it's been showing us an overdue so that we can update your account and run smoothly. Is that okay if you could send us the any transaction details on the payment that you just made today? Real time. Real time. No no worries.\n\nThere is a transaction. There should be a transaction in on your account too, on your application. Did you see any transaction? Sure. Sorry.\n\nAnd I can also help you adding your card on your account for your added convenience. Or since you all since you're rarely already logged in on your account, you can also add it as well so that the payment can be automatically processed, and you won't need to pay for the late payment fees as well. I know things can get busy sometimes, you know, so that but no worries. Your account is our top priority. We don't have an access I mean, if you are worrying about it, your account are the priority, and it can only be added in your account.\n\nIf you wanna speak oh, sure. Sure. Sure. Sure. No worries.\n\nThank you so much. No worries. It's fine. Thank you. Have a great day.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Good morning, Tanya.","start":2.48,"end":3.52,"sentiment":"positive","sentiment_score":0.37150461475054425},{"text":"I'm calling back.","start":3.52,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.15600634614626568},{"text":"My name is Mary from Airtel, the one who spoke with you earlier.","start":4.3199997,"end":8.1,"sentiment":"neutral","sentiment_score":0.10491339690410174},{"text":"Yes.","start":8.96,"end":9.36,"sentiment":"neutral","sentiment_score":0.08066336810588837},{"text":"Hi.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.03317027539014816}],"sentiment":"neutral","sentiment_score":0.14572574694951376,"num_words":21,"start":2.48,"end":9.86},{"sentences":[{"text":"So we cut off our call earlier while while I'm trying to process the payment on my end.","start":12.485,"end":22.404999,"sentiment":"neutral","sentiment_score":-0.001641887395332257},{"text":"So would you want me to proceed now?","start":22.404999,"end":24.185,"sentiment":"neutral","sentiment_score":0.03567354870028794},{"text":"Thank you so much.","start":26.16,"end":26.96,"sentiment":"positive","sentiment_score":0.7372221499681473},{"text":"Just give me one second.","start":26.96,"end":28.26,"sentiment":"positive","sentiment_score":0.5146724104881286},{"text":"And for your convenience, you know what, for your account figure for your account set up update as well, I'll go ahead and help you add your card on your account.","start":31.68,"end":43.075,"sentiment":"positive","sentiment_score":0.43850909413829925}],"sentiment":"neutral","sentiment_score":0.2935131361679823,"num_words":66,"start":12.485,"end":43.075},{"sentences":[{"text":"So there's no need to arrange a payment monthly.","start":43.295002,"end":46.675003,"sentiment":"positive","sentiment_score":0.34060217605696785},{"text":"The payment will be processed automatically.","start":46.895,"end":48.835,"sentiment":"positive","sentiment_score":0.43684464196364087},{"text":"Alright?","start":49.135002,"end":49.635002,"sentiment":"neutral","sentiment_score":0.25115931034088135},{"text":"Okay.","start":51.855003,"end":52.255,"sentiment":"neutral","sentiment_score":0.291849821805954},{"text":"Thank you so much.","start":52.255,"end":53.395,"sentiment":"positive","sentiment_score":0.5578425526618958}],"sentiment":"positive","sentiment_score":0.4028984180518559,"num_words":21,"start":43.295002,"end":53.395},{"sentences":[{"text":"So to start with your card details, please, are you gonna use your bank account or your credit card?","start":53.820004,"end":59.52,"sentiment":"neutral","sentiment_score":0.09625015662688959},{"text":"TANU.","start":68.700005,"end":69.200005,"sentiment":"neutral","sentiment_score":0.020057596266269684},{"text":"No.","start":70.335,"end":70.735,"sentiment":"neutral","sentiment_score":0.00492301769554615},{"text":"Not yet.","start":70.735,"end":71.555,"sentiment":"neutral","sentiment_score":-0.014164624735713005},{"text":"There's no added card yet on file, but I'll be more than happy to add this for you.","start":72.815,"end":78.995,"sentiment":"neutral","sentiment_score":0.29953495661417645}],"sentiment":"neutral","sentiment_score":0.1760252087672309,"num_words":41,"start":53.820004,"end":78.995},{"sentences":[{"text":"Sorry?","start":87.08,"end":87.58,"sentiment":"neutral","sentiment_score":0.0008775480091571808},{"text":"Upgrade plan?","start":88.600006,"end":89.58,"sentiment":"neutral","sentiment_score":0.006297147832810879},{"text":"Are you going to log in to your account now?","start":93.880005,"end":97.674995,"sentiment":"neutral","sentiment_score":0.002436250075697899},{"text":"I can stay on the line.","start":97.674995,"end":98.895,"sentiment":"neutral","sentiment_score":0.015457234034935633},{"text":"Okay.","start":101.435,"end":101.935,"sentiment":"neutral","sentiment_score":0.05189994350075722}],"sentiment":"neutral","sentiment_score":0.009123884607106447,"num_words":20,"start":87.08,"end":101.935},{"sentences":[{"text":"Because if you go to your account please log in to your account, airtel.net.au.","start":101.994995,"end":108.494995,"sentiment":"neutral","sentiment_score":0.04483874408262117},{"text":"Log in your credentials.","start":108.76,"end":110.14,"sentiment":"neutral","sentiment_score":0.05671794805675745},{"text":"You will be able to see the payment credentials on your account, and I'm seeing here no added card yet.","start":110.68,"end":117.659996,"sentiment":"neutral","sentiment_score":0.03829055647365749},{"text":"Mhmm.","start":119.96,"end":120.44,"sentiment":"neutral","sentiment_score":0.041704438626766205},{"text":"No worries.","start":120.44,"end":120.92,"sentiment":"neutral","sentiment_score":0.1044100783765316}],"sentiment":"neutral","sentiment_score":0.045632925225285496,"num_words":41,"start":101.994995,"end":120.92},{"sentences":[{"text":"I'll stay on the line.","start":120.92,"end":122.06,"sentiment":"neutral","sentiment_score":0.09399698227643967},{"text":"No worries.","start":122.895,"end":123.055,"sentiment":"neutral","sentiment_score":0.18238161504268646},{"text":"Tano, please take your time.","start":123.854996,"end":125.315,"sentiment":"neutral","sentiment_score":0.22307513654232025},{"text":"Do you have your login details, Sandy?","start":246.62,"end":248.72,"sentiment":"neutral","sentiment_score":0.058342430740594864},{"text":"Okay.","start":250.86,"end":251.36,"sentiment":"neutral","sentiment_score":0.04871728271245957}],"sentiment":"neutral","sentiment_score":0.1203619061037898,"num_words":20,"start":120.92,"end":251.36},{"sentences":[{"text":"Okay.","start":279.31,"end":279.63,"sentiment":"neutral","sentiment_score":0.06921085715293884},{"text":"Let me just check it here.","start":279.63,"end":283.125,"sentiment":"neutral","sentiment_score":0.0843030574421088},{"text":"If I may ask, how did you make the payment?","start":285.025,"end":287.685,"sentiment":"neutral","sentiment_score":0.03927957285195589},{"text":"You mean credit card?","start":292.065,"end":293.445,"sentiment":"neutral","sentiment_score":0.012582881841808558},{"text":"Debit card?","start":294.305,"end":295.11,"sentiment":"neutral","sentiment_score":0.01665040012449026}],"sentiment":"neutral","sentiment_score":0.045715532953972404,"num_words":23,"start":279.31,"end":295.11},{"sentences":[{"text":"One moment, please.","start":297.83,"end":299.05,"sentiment":"neutral","sentiment_score":0.043383425722519554},{"text":"332.","start":304.15,"end":305.28998,"sentiment":"neutral","sentiment_score":0.024505816400051117},{"text":"Have your card has been added on your account?","start":305.59,"end":307.905,"sentiment":"neutral","sentiment_score":0.025140779610309336},{"text":"Sorry.","start":311.665,"end":311.985,"sentiment":"neutral","sentiment_score":-0.04288475960493088},{"text":"What's the last four digit of the card again?","start":311.985,"end":314.005,"sentiment":"neutral","sentiment_score":-0.02479808560262124}],"sentiment":"neutral","sentiment_score":0.004993720870950948,"num_words":23,"start":297.83,"end":314.005},{"sentences":[{"text":"680 2.","start":317.425,"end":319.285,"sentiment":"neutral","sentiment_score":-0.023784609511494637},{"text":"Thank you so much.","start":322.625,"end":323.76,"sentiment":"positive","sentiment_score":0.6222777813673019},{"text":"Is there any way that you could provide me a screenshot of the payment receipt so that we can update your account balance as well so everything runs smoothly on your account?","start":324.08002,"end":334.26,"sentiment":"neutral","sentiment_score":0.3095978298224509},{"text":"I'm sorry?","start":346.635,"end":347.375,"sentiment":"neutral","sentiment_score":-0.1976277083158493},{"text":"Mhmm.","start":352.68,"end":352.92,"sentiment":"neutral","sentiment_score":-0.029047861695289612}],"sentiment":"neutral","sentiment_score":0.2908382727423819,"num_words":41,"start":317.425,"end":352.92},{"sentences":[{"text":"No worries.","start":352.92,"end":353.66,"sentiment":"neutral","sentiment_score":-0.01218111626803875},{"text":"Yeah.","start":368.33502,"end":368.815,"sentiment":"neutral","sentiment_score":0.06419572234153748},{"text":"So since if that's the case then, so that we can update your account manually, is there any way that you could send us the payment receipt?","start":368.815,"end":377.25,"sentiment":"neutral","sentiment_score":0.04703416233813321},{"text":"It's fine.","start":383.47,"end":384.29,"sentiment":"neutral","sentiment_score":0.03003932721912861},{"text":"The just the transaction on your account will do Making sure that details Sorry.","start":384.43,"end":404.53,"sentiment":"neutral","sentiment_score":-0.02262196290705885}],"sentiment":"neutral","sentiment_score":0.02289406623205413,"num_words":46,"start":352.92,"end":404.53},{"sentences":[{"text":"It's still on hold or declined?","start":404.53,"end":407.27,"sentiment":"neutral","sentiment_score":-0.2142334704597791},{"text":"And it's your direct debit.","start":412.77,"end":414.37,"sentiment":"neutral","sentiment_score":-0.050928693264722824},{"text":"Right?","start":414.37,"end":414.87,"sentiment":"neutral","sentiment_score":-0.04615454003214836},{"text":"Yeah.","start":416.865,"end":417.105,"sentiment":"neutral","sentiment_score":-0.027552081272006035},{"text":"For that one, again, I'm so sorry, Tanya, so that we can smoothly update your account.","start":417.105,"end":422.325,"sentiment":"neutral","sentiment_score":-0.14466114528477192}],"sentiment":"neutral","sentiment_score":-0.13545962879113083,"num_words":29,"start":404.53,"end":422.325},{"sentences":[{"text":"You know, that it's been showing us an overdue so that we can update your account and run smoothly.","start":422.385,"end":429.365,"sentiment":"neutral","sentiment_score":0.10549018910693887},{"text":"Is that okay if you could send us the any transaction details on the payment that you just made today?","start":430.46,"end":436.64,"sentiment":"neutral","sentiment_score":0.13486925852485002},{"text":"Real time.","start":453.395,"end":454.295,"sentiment":"neutral","sentiment_score":-0.01347794383764267},{"text":"Real time.","start":454.675,"end":455.395,"sentiment":"neutral","sentiment_score":0.010385464876890182},{"text":"No no worries.","start":455.395,"end":456.36,"sentiment":"neutral","sentiment_score":0.08367039759953816}],"sentiment":"neutral","sentiment_score":0.10753315213925975,"num_words":46,"start":422.385,"end":456.36},{"sentences":[{"text":"There is a transaction.","start":456.43997,"end":457.5,"sentiment":"neutral","sentiment_score":0.06394311040639877},{"text":"There should be a transaction in on your account too, on your application.","start":457.8,"end":462.06,"sentiment":"neutral","sentiment_score":0.10991014196322514},{"text":"Did you see any transaction?","start":532.025,"end":533.245,"sentiment":"neutral","sentiment_score":0.05387678295373917},{"text":"Sure.","start":557.945,"end":558.445,"sentiment":"neutral","sentiment_score":0.12542258203029633},{"text":"Sorry.","start":559.11,"end":559.35,"sentiment":"neutral","sentiment_score":0.09596842527389526}],"sentiment":"neutral","sentiment_score":0.09064080038418372,"num_words":24,"start":456.43997,"end":559.35},{"sentences":[{"text":"And I can also help you adding your card on your account for your added convenience.","start":559.35,"end":564.73,"sentiment":"neutral","sentiment_score":0.1970051950775087},{"text":"Or since you all since you're rarely already logged in on your account, you can also add it as well so that the payment can be automatically processed, and you won't need to pay for the late payment fees as well.","start":568.23,"end":582.91504,"sentiment":"neutral","sentiment_score":0.2164061921762257},{"text":"I know things can get busy sometimes, you know, so that but no worries.","start":584.97504,"end":593.48004,"sentiment":"neutral","sentiment_score":-0.03721781141523804},{"text":"Your account is our top priority.","start":593.48004,"end":595.10004,"sentiment":"neutral","sentiment_score":0.19004625330368677},{"text":"We don't have an access I mean, if you are worrying about it, your account are the priority, and it can only be added in your account.","start":595.8,"end":605.195,"sentiment":"neutral","sentiment_score":0.09201548759032178}],"sentiment":"neutral","sentiment_score":0.14546522428281605,"num_words":104,"start":559.35,"end":605.195},{"sentences":[{"text":"If you wanna speak oh, sure.","start":607.575,"end":610.775,"sentiment":"neutral","sentiment_score":0.007905570790171623},{"text":"Sure.","start":610.775,"end":610.935,"sentiment":"neutral","sentiment_score":0.04769645258784294},{"text":"Sure.","start":610.935,"end":611.435,"sentiment":"neutral","sentiment_score":0.047641459852457047},{"text":"Sure.","start":611.575,"end":611.815,"sentiment":"neutral","sentiment_score":0.0515175387263298},{"text":"No worries.","start":611.815,"end":612.555,"sentiment":"neutral","sentiment_score":0.0624225027859211}],"sentiment":"neutral","sentiment_score":0.029012171043591065,"num_words":11,"start":607.575,"end":612.555},{"sentences":[{"text":"Thank you so much.","start":612.855,"end":614.155,"sentiment":"neutral","sentiment_score":0.21306828409433365},{"text":"No worries.","start":615.121,"end":615.68097,"sentiment":"neutral","sentiment_score":0.13483867049217224},{"text":"It's fine.","start":615.68097,"end":616.24097,"sentiment":"neutral","sentiment_score":0.2604549527168274},{"text":"Thank you.","start":616.24097,"end":616.561,"sentiment":"positive","sentiment_score":0.5099005699157715},{"text":"Have a great day.","start":616.561,"end":617.36096,"sentiment":"positive","sentiment_score":0.5006621293723583}],"sentiment":"neutral","sentiment_score":0.3332364314368793,"num_words":14,"start":612.855,"end":617.36096},{"sentences":[{"text":"Goodbye.","start":617.36096,"end":617.86096,"sentiment":"neutral","sentiment_score":0.2088263034820557}],"sentiment":"neutral","sentiment_score":0.2088263034820557,"num_words":1,"start":617.36096,"end":617.86096}]}}]},{"alternatives":[{"transcript":"Ohio. Yeah. Mhmm. Yes. Yes, sir. Yes, sir. Bank account. I think it's already in the system, I guess. Yes. I think I'll pay by my through my account. I think I'll pay by myself. Yeah. Yeah. Okay. Just a second. Yeah. Yeah. I made the payment. Through card? Debit card. Yeah. Debit card. Yeah. The last number is 6802. 0, 6802. I think it may take some time, I guess. The transaction has not taken place yet. So just a second. It's still saying overdue, but it showed payment approved or accepted. No. I didn't take the screenshot. Yeah. The bank has not, how to say? It's still on the gold. Yeah. No. Gold. Yeah. Yeah. It's not showing. Yeah. That's what I'm saying. It's not showing. I think it may take some time. I didn't take the screenshot after making the payment because I thought that it would go through. Yeah. Can I call you after the transaction? The bank approves the transaction. It's fine. Yeah. Yeah. I'll I'll call you after the technician takes days. Yeah. Thank you. Sorry. Bye bye.","confidence":0.9863281,"words":[{"word":"ohio","start":7.2,"end":7.7,"confidence":0.81640625,"punctuated_word":"Ohio.","sentiment":"neutral","sentiment_score":0.10926301777362823},{"word":"yeah","start":9.2,"end":9.7,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05243215709924698},{"word":"mhmm","start":17.575,"end":18.075,"confidence":0.86346436,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.009578771889209747},{"word":"yes","start":19.975,"end":20.475,"confidence":0.82592773,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.011648273095488548},{"word":"yes","start":24.615,"end":25.095001,"confidence":0.5184326,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.23651449382305145},{"word":"sir","start":25.095001,"end":25.595001,"confidence":0.97314453,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.32174766063690186},{"word":"yes","start":50.495,"end":50.815,"confidence":0.6888428,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.2505682706832886},{"word":"sir","start":50.815,"end":51.315,"confidence":0.9904785,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.26897281408309937},{"word":"bank","start":60.76,"end":61.079998,"confidence":0.8588867,"punctuated_word":"Bank","sentiment":"neutral","sentiment_score":0.002928461879491806},{"word":"account","start":61.079998,"end":61.48,"confidence":0.98339844,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.027829499915242195},{"word":"i","start":61.48,"end":61.559998,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03517913445830345},{"word":"think","start":61.559998,"end":61.8,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.01842790469527245},{"word":"it's","start":61.8,"end":62.039997,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.028829341754317284},{"word":"already","start":62.039997,"end":62.539997,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.08152356743812561},{"word":"in","start":64.759995,"end":65.159996,"confidence":0.9350586,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05967261269688606},{"word":"the","start":65.159996,"end":65.399994,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04868447780609131},{"word":"system","start":65.399994,"end":65.899994,"confidence":0.98706055,"punctuated_word":"system,","sentiment":"neutral","sentiment_score":0.04741155356168747},{"word":"i","start":65.96,"end":66.119995,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04787619039416313},{"word":"guess","start":66.119995,"end":66.619995,"confidence":0.9758301,"punctuated_word":"guess.","sentiment":"neutral","sentiment_score":0.04034217819571495},{"word":"yes","start":70.52,"end":70.965,"confidence":0.83374023,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04922673851251602},{"word":"i","start":81.284996,"end":81.44499,"confidence":0.7055664,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15977618098258972},{"word":"think","start":81.44499,"end":81.765,"confidence":0.9970703,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.14873458445072174},{"word":"i'll","start":81.765,"end":82.085,"confidence":0.9921875,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1775651574134827},{"word":"pay","start":82.085,"end":82.405,"confidence":0.8959961,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.15424129366874695},{"word":"by","start":82.405,"end":82.645,"confidence":0.3569336,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.12135167419910432},{"word":"my","start":82.645,"end":83.145,"confidence":0.92089844,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.10885156691074371},{"word":"through","start":84.630005,"end":84.87,"confidence":0.74658203,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.1268400996923447},{"word":"my","start":84.87,"end":85.11,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.11565271019935608},{"word":"account","start":85.11,"end":85.61,"confidence":0.9909668,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.09105296432971954},{"word":"i","start":88.55,"end":88.630005,"confidence":0.92089844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007561191916465759},{"word":"think","start":88.630005,"end":88.950005,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.017055056989192963},{"word":"i'll","start":88.950005,"end":89.19,"confidence":0.9951172,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0010458528995513916},{"word":"pay","start":89.19,"end":89.43,"confidence":0.9951172,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.006903216242790222},{"word":"by","start":89.43,"end":89.67,"confidence":0.97509766,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.002660326659679413},{"word":"myself","start":89.67,"end":90.17,"confidence":0.95043945,"punctuated_word":"myself.","sentiment":"neutral","sentiment_score":0.0003957273438572883},{"word":"yeah","start":90.87,"end":91.37,"confidence":0.92407227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009807918220758438},{"word":"yeah","start":99.925,"end":100.425,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.048406947404146194},{"word":"okay","start":118.630005,"end":119.11,"confidence":0.97802734,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02923808246850967},{"word":"just","start":119.11,"end":119.43,"confidence":0.95947266,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.012101411819458008},{"word":"a","start":119.43,"end":119.51,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010052023455500604},{"word":"second","start":119.51,"end":120.01,"confidence":0.99560547,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.0237518809735775},{"word":"yeah","start":249.705,"end":250.205,"confidence":0.9914551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03687337040901184},{"word":"yeah","start":276.745,"end":277.065,"confidence":0.81396484,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.056827351450920105},{"word":"i","start":277.065,"end":277.305,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06915730237960815},{"word":"made","start":277.305,"end":277.54498,"confidence":0.97265625,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.11780887842178343},{"word":"the","start":277.54498,"end":277.705,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12683504819869995},{"word":"payment","start":277.705,"end":278.205,"confidence":0.9428711,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.08823398500680923},{"word":"through","start":289.44998,"end":289.77,"confidence":0.84814453,"punctuated_word":"Through","sentiment":"neutral","sentiment_score":0.008973145857453346},{"word":"card","start":289.77,"end":290.27,"confidence":0.84106445,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":0.013794668018817902},{"word":"debit","start":292.705,"end":293.025,"confidence":0.92749023,"punctuated_word":"Debit","sentiment":"neutral","sentiment_score":0.022753935307264328},{"word":"card","start":293.025,"end":293.525,"confidence":0.89160156,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.011255830526351929},{"word":"yeah","start":293.82498,"end":294.225,"confidence":0.92407227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01906420849263668},{"word":"debit","start":294.225,"end":294.54498,"confidence":1.0,"punctuated_word":"Debit","sentiment":"neutral","sentiment_score":0.02053900994360447},{"word":"card","start":294.54498,"end":295.04498,"confidence":0.9995117,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.01628936640918255},{"word":"yeah","start":295.905,"end":296.405,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.032755520194768906},{"word":"the","start":298.785,"end":299.185,"confidence":0.8510742,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.037599097937345505},{"word":"last","start":299.185,"end":299.685,"confidence":0.99609375,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.03900950402021408},{"word":"number","start":300.225,"end":300.625,"confidence":0.9838867,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.03078478015959263},{"word":"is","start":300.625,"end":301.025,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03939006105065346},{"word":"6802","start":301.025,"end":302.565,"confidence":0.99938965,"punctuated_word":"6802.","sentiment":"neutral","sentiment_score":0.03735653683543205},{"word":"0","start":314.63998,"end":314.88,"confidence":0.63183594,"punctuated_word":"0,","sentiment":"neutral","sentiment_score":-0.010717358440160751},{"word":"6802","start":314.88,"end":316.34,"confidence":0.9741211,"punctuated_word":"6802.","sentiment":"neutral","sentiment_score":-0.009734670631587504},{"word":"i","start":318.56,"end":318.72,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.034047581255435944},{"word":"think","start":318.72,"end":318.96,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.02999165281653404},{"word":"it","start":318.96,"end":319.19998,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05369839072227478},{"word":"may","start":319.19998,"end":319.44,"confidence":0.9941406,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.1155620813369751},{"word":"take","start":319.44,"end":319.68,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.09420134872198103},{"word":"some","start":319.68,"end":319.91998,"confidence":0.9892578,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.12022525072097778},{"word":"time","start":319.91998,"end":320.16,"confidence":0.9802246,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.14041483402252197},{"word":"i","start":320.16,"end":320.32,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09740550816059113},{"word":"guess","start":320.32,"end":320.715,"confidence":0.99902344,"punctuated_word":"guess.","sentiment":"neutral","sentiment_score":-0.0850154459476471},{"word":"the","start":341.29,"end":341.45,"confidence":0.3552246,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.2710762917995453},{"word":"transaction","start":341.45,"end":341.95,"confidence":0.91259766,"punctuated_word":"transaction","sentiment":"neutral","sentiment_score":-0.1393865942955017},{"word":"has","start":342.17,"end":342.49002,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.2912072241306305},{"word":"not","start":342.49002,"end":342.73,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2543898820877075},{"word":"taken","start":342.73,"end":343.21,"confidence":0.9892578,"punctuated_word":"taken","sentiment":"neutral","sentiment_score":-0.21288244426250455},{"word":"place","start":343.21,"end":343.61002,"confidence":0.99609375,"punctuated_word":"place","sentiment":"neutral","sentiment_score":-0.3120599389076233},{"word":"yet","start":343.61002,"end":344.01,"confidence":0.8557129,"punctuated_word":"yet.","sentiment":"negative","sentiment_score":-0.39542317390441895},{"word":"so","start":344.01,"end":344.51,"confidence":0.87597656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.26422637701034546},{"word":"just","start":350.57,"end":350.89,"confidence":0.33935547,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1544150561094284},{"word":"a","start":350.89,"end":350.97,"confidence":0.90527344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1426023542881012},{"word":"second","start":350.97,"end":351.47,"confidence":0.8562012,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.13800916075706482},{"word":"it's","start":355.10498,"end":355.26498,"confidence":0.8540039,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.06905350089073181},{"word":"still","start":355.26498,"end":355.585,"confidence":0.94970703,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.11121581494808196},{"word":"saying","start":355.585,"end":355.985,"confidence":0.98535156,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.09627757221460342},{"word":"overdue","start":355.985,"end":356.485,"confidence":0.9501953,"punctuated_word":"overdue,","sentiment":"neutral","sentiment_score":-0.1541484296321869},{"word":"but","start":356.705,"end":357.205,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1022575944662094},{"word":"it","start":357.66498,"end":357.985,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.023086629807949063},{"word":"showed","start":357.985,"end":358.485,"confidence":0.6464844,"punctuated_word":"showed","sentiment":"neutral","sentiment_score":-0.0021092593669891357},{"word":"payment","start":360.465,"end":360.965,"confidence":0.99121094,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.027838610112667084},{"word":"approved","start":361.82498,"end":362.305,"confidence":0.9760742,"punctuated_word":"approved","sentiment":"neutral","sentiment_score":-0.04260726273059845},{"word":"or","start":362.305,"end":362.54498,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.022906914353370667},{"word":"accepted","start":362.54498,"end":363.04498,"confidence":0.9885254,"punctuated_word":"accepted.","sentiment":"neutral","sentiment_score":-0.0724409967660904},{"word":"no","start":378.77,"end":378.93,"confidence":0.8786621,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1377098560333252},{"word":"i","start":378.93,"end":379.09,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13740286231040957},{"word":"didn't","start":379.09,"end":379.56998,"confidence":0.99902344,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.1349748969078064},{"word":"take","start":379.56998,"end":379.81,"confidence":0.99609375,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.15877574682235718},{"word":"the","start":379.81,"end":380.05,"confidence":0.7475586,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21172353625297544},{"word":"screenshot","start":380.05,"end":380.55,"confidence":0.94970703,"punctuated_word":"screenshot.","sentiment":"neutral","sentiment_score":-0.13856196403503418},{"word":"yeah","start":391.375,"end":391.875,"confidence":0.8178711,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.024846527725458145},{"word":"the","start":393.935,"end":394.17502,"confidence":0.94628906,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.07660090178251266},{"word":"bank","start":394.17502,"end":394.67502,"confidence":0.9951172,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.13827240467071533},{"word":"has","start":395.05502,"end":395.375,"confidence":0.9760742,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.10175087302923204},{"word":"not","start":395.375,"end":395.875,"confidence":0.7685547,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":-0.10933400690555573},{"word":"how","start":398.13,"end":398.37003,"confidence":0.88964844,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.1148805245757103},{"word":"to","start":398.37003,"end":398.61002,"confidence":0.7944336,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09821832925081252},{"word":"say","start":398.61002,"end":399.11002,"confidence":0.70202637,"punctuated_word":"say?","sentiment":"neutral","sentiment_score":-0.08304647356271744},{"word":"it's","start":399.73,"end":400.23,"confidence":0.97094727,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.105327270925045},{"word":"still","start":400.45,"end":400.77002,"confidence":0.9892578,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.0925285667181015},{"word":"on","start":400.77002,"end":401.01,"confidence":0.93603516,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07740457355976105},{"word":"the","start":401.01,"end":401.25,"confidence":0.8173828,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07962866127490997},{"word":"gold","start":401.25,"end":401.75,"confidence":0.8874512,"punctuated_word":"gold.","sentiment":"neutral","sentiment_score":-0.1062273010611534},{"word":"yeah","start":408.29,"end":408.61002,"confidence":0.8498535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08134244382381439},{"word":"no","start":408.61002,"end":409.09003,"confidence":0.8479004,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1282292902469635},{"word":"gold","start":409.09003,"end":409.59003,"confidence":0.9812012,"punctuated_word":"Gold.","sentiment":"neutral","sentiment_score":-0.08257314562797546},{"word":"yeah","start":415.775,"end":416.275,"confidence":0.8796387,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.027726640924811363},{"word":"yeah","start":435.775,"end":436.01498,"confidence":0.9682617,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013976657763123512},{"word":"it's","start":436.01498,"end":436.335,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.00389404222369194},{"word":"not","start":436.335,"end":436.735,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09504304081201552},{"word":"showing","start":436.735,"end":437.215,"confidence":0.96533203,"punctuated_word":"showing.","sentiment":"neutral","sentiment_score":-0.10140645503997804},{"word":"yeah","start":437.215,"end":437.455,"confidence":1.0,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07194721698760986},{"word":"that's","start":437.455,"end":437.69498,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.11037257313728333},{"word":"what","start":437.69498,"end":437.935,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0816580206155777},{"word":"i'm","start":437.935,"end":438.175,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08859553933143616},{"word":"saying","start":438.175,"end":438.41498,"confidence":0.98706055,"punctuated_word":"saying.","sentiment":"neutral","sentiment_score":-0.1019558608531952},{"word":"it's","start":438.41498,"end":438.655,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2232207953929901},{"word":"not","start":438.655,"end":438.97498,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2601066529750824},{"word":"showing","start":438.97498,"end":439.47498,"confidence":0.9921875,"punctuated_word":"showing.","sentiment":"neutral","sentiment_score":-0.28344494104385376},{"word":"i","start":441.455,"end":441.615,"confidence":0.54541016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26746129989624023},{"word":"think","start":441.615,"end":441.935,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.22168201208114624},{"word":"it","start":441.935,"end":442.095,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2802249789237976},{"word":"may","start":442.095,"end":442.595,"confidence":0.9819336,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.2545393109321594},{"word":"take","start":442.655,"end":442.97498,"confidence":0.9970703,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.2271145135164261},{"word":"some","start":442.97498,"end":443.215,"confidence":0.9951172,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.23699215054512024},{"word":"time","start":443.215,"end":443.715,"confidence":0.99902344,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.23524288833141327},{"word":"i","start":445.935,"end":446.095,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16938719153404236},{"word":"didn't","start":446.095,"end":446.41498,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.13035830855369568},{"word":"take","start":446.41498,"end":446.655,"confidence":0.99609375,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.153372660279274},{"word":"the","start":446.655,"end":446.895,"confidence":0.74072266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13038299977779388},{"word":"screenshot","start":446.895,"end":447.395,"confidence":0.99316406,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":-0.12569260597229004},{"word":"after","start":448.495,"end":448.815,"confidence":0.94921875,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.11360923945903778},{"word":"making","start":448.815,"end":449.13498,"confidence":1.0,"punctuated_word":"making","sentiment":"neutral","sentiment_score":-0.10224144160747528},{"word":"the","start":449.13498,"end":449.29498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10751785337924956},{"word":"payment","start":449.29498,"end":449.615,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.08995721489191055},{"word":"because","start":449.615,"end":450.01498,"confidence":0.7470703,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11310318112373352},{"word":"i","start":450.01498,"end":450.175,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14125971496105194},{"word":"thought","start":450.175,"end":450.41498,"confidence":0.9951172,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.07004766911268234},{"word":"that","start":450.41498,"end":450.78,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09582805633544922},{"word":"it","start":450.94,"end":451.18,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12696003913879397},{"word":"would","start":451.18,"end":451.68,"confidence":0.99316406,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1218578964471817},{"word":"go","start":452.62,"end":453.02,"confidence":0.9819336,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.0998375415802002},{"word":"through","start":453.02,"end":453.52,"confidence":0.8823242,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":-0.1366637498140335},{"word":"yeah","start":454.86,"end":455.36,"confidence":0.9863281,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015410389751195908},{"word":"can","start":549.495,"end":549.735,"confidence":0.7055664,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.05263028293848038},{"word":"i","start":549.735,"end":549.89496,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.054354578256607056},{"word":"call","start":549.89496,"end":550.13495,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.047978803515434265},{"word":"you","start":550.13495,"end":550.615,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.027318349108099937},{"word":"after","start":550.615,"end":551.095,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.04481383040547371},{"word":"the","start":551.095,"end":551.33496,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04381138458848},{"word":"transaction","start":551.33496,"end":551.83496,"confidence":0.7318115,"punctuated_word":"transaction?","sentiment":"neutral","sentiment_score":0.055008359253406525},{"word":"the","start":552.855,"end":553.095,"confidence":0.6660156,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.1000458300113678},{"word":"bank","start":553.095,"end":553.595,"confidence":0.9951172,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.19072991609573364},{"word":"approves","start":554.77496,"end":555.255,"confidence":0.7866211,"punctuated_word":"approves","sentiment":"neutral","sentiment_score":0.13254043459892273},{"word":"the","start":555.255,"end":555.415,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13048942387104034},{"word":"transaction","start":555.415,"end":555.915,"confidence":0.90063477,"punctuated_word":"transaction.","sentiment":"neutral","sentiment_score":0.1123090386390686},{"word":"it's","start":570.17004,"end":570.57,"confidence":0.83203125,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1882474422454834},{"word":"fine","start":570.57,"end":571.07,"confidence":0.90844727,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.19653525948524475},{"word":"yeah","start":587.88,"end":588.38,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004938460886478424},{"word":"yeah","start":606.605,"end":607.005,"confidence":0.91015625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03925555199384689},{"word":"i'll","start":607.005,"end":607.325,"confidence":0.99365234,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.031031090766191483},{"word":"i'll","start":607.325,"end":607.565,"confidence":0.9770508,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.024005642160773277},{"word":"call","start":607.565,"end":607.805,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0114061888307333},{"word":"you","start":607.805,"end":608.045,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01396314986050129},{"word":"after","start":608.045,"end":608.445,"confidence":0.9941406,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.0022598691284656525},{"word":"the","start":608.445,"end":608.605,"confidence":0.9086914,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02744574099779129},{"word":"technician","start":608.605,"end":609.105,"confidence":0.296875,"punctuated_word":"technician","sentiment":"neutral","sentiment_score":0.0024708211421966553},{"word":"takes","start":609.645,"end":609.965,"confidence":0.9760742,"punctuated_word":"takes","sentiment":"neutral","sentiment_score":-0.016916248947381973},{"word":"days","start":609.965,"end":610.4309,"confidence":0.8479004,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":0.0019352585077285769},{"word":"yeah","start":611.8709,"end":612.27094,"confidence":0.9074707,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016766371205449104},{"word":"thank","start":612.27094,"end":612.5109,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24739961326122284},{"word":"you","start":612.5109,"end":613.0109,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2090954631567001},{"word":"sorry","start":613.5509,"end":614.0509,"confidence":0.81689453,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.15898601710796356},{"word":"bye","start":618.4309,"end":618.7509,"confidence":0.9506836,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1171782836318016},{"word":"bye","start":618.7509,"end":619.2509,"confidence":0.95581055,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.08864052593708038}],"paragraphs":{"transcript":"\nOhio. Yeah. Mhmm. Yes. Yes, sir.\n\nYes, sir. Bank account. I think it's already in the system, I guess. Yes. I think I'll pay by my through my account.\n\nI think I'll pay by myself. Yeah. Yeah. Okay. Just a second.\n\nYeah. Yeah. I made the payment. Through card? Debit card.\n\nYeah. Debit card. Yeah. The last number is 6802. 0, 6802.\n\nI think it may take some time, I guess. The transaction has not taken place yet. So just a second. It's still saying overdue, but it showed payment approved or accepted. No.\n\nI didn't take the screenshot. Yeah. The bank has not, how to say? It's still on the gold. Yeah.\n\nNo. Gold. Yeah. Yeah. It's not showing.\n\nYeah. That's what I'm saying. It's not showing. I think it may take some time. I didn't take the screenshot after making the payment because I thought that it would go through.\n\nYeah. Can I call you after the transaction? The bank approves the transaction. It's fine. Yeah.\n\nYeah. I'll I'll call you after the technician takes days. Yeah. Thank you. Sorry.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Ohio.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":0.10926301777362823},{"text":"Yeah.","start":9.2,"end":9.7,"sentiment":"neutral","sentiment_score":0.05243215709924698},{"text":"Mhmm.","start":17.575,"end":18.075,"sentiment":"neutral","sentiment_score":-0.009578771889209747},{"text":"Yes.","start":19.975,"end":20.475,"sentiment":"neutral","sentiment_score":0.011648273095488548},{"text":"Yes, sir.","start":24.615,"end":25.595001,"sentiment":"neutral","sentiment_score":0.27913107722997665}],"sentiment":"neutral","sentiment_score":0.12033780508985122,"num_words":6,"start":7.2,"end":25.595001},{"sentences":[{"text":"Yes, sir.","start":50.495,"end":51.315,"sentiment":"neutral","sentiment_score":0.25977054238319397},{"text":"Bank account.","start":60.76,"end":61.48,"sentiment":"neutral","sentiment_score":0.015378980897367},{"text":"I think it's already in the system, I guess.","start":61.48,"end":66.619995,"sentiment":"neutral","sentiment_score":0.045327440111173525},{"text":"Yes.","start":70.52,"end":70.965,"sentiment":"neutral","sentiment_score":0.04922673851251602},{"text":"I think I'll pay by my through my account.","start":81.284996,"end":85.61,"sentiment":"neutral","sentiment_score":0.13378513687186772}],"sentiment":"neutral","sentiment_score":0.09615386860526126,"num_words":23,"start":50.495,"end":85.61},{"sentences":[{"text":"I think I'll pay by myself.","start":88.55,"end":90.17,"sentiment":"neutral","sentiment_score":-0.0054563685941199465},{"text":"Yeah.","start":90.87,"end":91.37,"sentiment":"neutral","sentiment_score":0.009807918220758438},{"text":"Yeah.","start":99.925,"end":100.425,"sentiment":"neutral","sentiment_score":0.048406947404146194},{"text":"Okay.","start":118.630005,"end":119.11,"sentiment":"neutral","sentiment_score":0.02923808246850967},{"text":"Just a second.","start":119.11,"end":120.01,"sentiment":"neutral","sentiment_score":0.01530177208284537}],"sentiment":"neutral","sentiment_score":0.008385004398102561,"num_words":12,"start":88.55,"end":120.01},{"sentences":[{"text":"Yeah.","start":249.705,"end":250.205,"sentiment":"neutral","sentiment_score":0.03687337040901184},{"text":"Yeah.","start":276.745,"end":277.065,"sentiment":"neutral","sentiment_score":0.056827351450920105},{"text":"I made the payment.","start":277.065,"end":278.205,"sentiment":"neutral","sentiment_score":0.1005088035017252},{"text":"Through card?","start":289.44998,"end":290.27,"sentiment":"neutral","sentiment_score":0.011383906938135624},{"text":"Debit card.","start":292.705,"end":293.525,"sentiment":"neutral","sentiment_score":0.01700488291680813}],"sentiment":"neutral","sentiment_score":0.055251351557672024,"num_words":10,"start":249.705,"end":293.525},{"sentences":[{"text":"Yeah.","start":293.82498,"end":294.225,"sentiment":"neutral","sentiment_score":0.01906420849263668},{"text":"Debit card.","start":294.225,"end":295.04498,"sentiment":"neutral","sentiment_score":0.01841418817639351},{"text":"Yeah.","start":295.905,"end":296.405,"sentiment":"neutral","sentiment_score":0.032755520194768906},{"text":"The last number is 6802.","start":298.785,"end":302.565,"sentiment":"neutral","sentiment_score":0.036827996000647546},{"text":"0, 6802.","start":314.63998,"end":316.34,"sentiment":"neutral","sentiment_score":-0.010226014535874128}],"sentiment":"neutral","sentiment_score":0.022939641451971096,"num_words":11,"start":293.82498,"end":316.34},{"sentences":[{"text":"I think it may take some time, I guess.","start":318.56,"end":320.715,"sentiment":"neutral","sentiment_score":-0.08561801041165988},{"text":"The transaction has not taken place yet.","start":341.29,"end":344.01,"sentiment":"neutral","sentiment_score":-0.26806079276970457},{"text":"So just a second.","start":344.01,"end":351.47,"sentiment":"neutral","sentiment_score":-0.17481323704123497},{"text":"It's still saying overdue, but it showed payment approved or accepted.","start":355.10498,"end":363.04498,"sentiment":"neutral","sentiment_score":-0.06581296229904349},{"text":"No.","start":378.77,"end":378.93,"sentiment":"neutral","sentiment_score":-0.1377098560333252}],"sentiment":"neutral","sentiment_score":-0.1314966572681442,"num_words":32,"start":318.56,"end":378.93},{"sentences":[{"text":"I didn't take the screenshot.","start":378.93,"end":380.55,"sentiment":"neutral","sentiment_score":-0.15628780126571656},{"text":"Yeah.","start":391.375,"end":391.875,"sentiment":"neutral","sentiment_score":-0.024846527725458145},{"text":"The bank has not, how to say?","start":393.935,"end":399.11002,"sentiment":"neutral","sentiment_score":-0.10315764482532229},{"text":"It's still on the gold.","start":399.73,"end":401.75,"sentiment":"neutral","sentiment_score":-0.09222327470779419},{"text":"Yeah.","start":408.29,"end":408.61002,"sentiment":"neutral","sentiment_score":-0.08134244382381439}],"sentiment":"neutral","sentiment_score":-0.10899199290495169,"num_words":19,"start":378.93,"end":408.61002},{"sentences":[{"text":"No.","start":408.61002,"end":409.09003,"sentiment":"neutral","sentiment_score":-0.1282292902469635},{"text":"Gold.","start":409.09003,"end":409.59003,"sentiment":"neutral","sentiment_score":-0.08257314562797546},{"text":"Yeah.","start":415.775,"end":416.275,"sentiment":"neutral","sentiment_score":-0.027726640924811363},{"text":"Yeah.","start":435.775,"end":436.01498,"sentiment":"neutral","sentiment_score":0.013976657763123512},{"text":"It's not showing.","start":436.01498,"end":437.215,"sentiment":"neutral","sentiment_score":-0.06418515120943387}],"sentiment":"neutral","sentiment_score":-0.05958683895213263,"num_words":7,"start":408.61002,"end":437.215},{"sentences":[{"text":"Yeah.","start":437.215,"end":437.455,"sentiment":"neutral","sentiment_score":-0.07194721698760986},{"text":"That's what I'm saying.","start":437.455,"end":438.41498,"sentiment":"neutral","sentiment_score":-0.09564549848437309},{"text":"It's not showing.","start":438.41498,"end":439.47498,"sentiment":"neutral","sentiment_score":-0.2555907964706421},{"text":"I think it may take some time.","start":441.455,"end":443.715,"sentiment":"neutral","sentiment_score":-0.24617959346090043},{"text":"I didn't take the screenshot after making the payment because I thought that it would go through.","start":445.935,"end":453.52,"sentiment":"neutral","sentiment_score":-0.11929866846869974}],"sentiment":"neutral","sentiment_score":-0.15539487870410085,"num_words":32,"start":437.215,"end":453.52},{"sentences":[{"text":"Yeah.","start":454.86,"end":455.36,"sentiment":"neutral","sentiment_score":0.015410389751195908},{"text":"Can I call you after the transaction?","start":549.495,"end":551.83496,"sentiment":"neutral","sentiment_score":0.0465593697237117},{"text":"The bank approves the transaction.","start":552.855,"end":555.915,"sentiment":"neutral","sentiment_score":0.13322292864322663},{"text":"It's fine.","start":570.17004,"end":571.07,"sentiment":"neutral","sentiment_score":0.19239135086536407},{"text":"Yeah.","start":587.88,"end":588.38,"sentiment":"neutral","sentiment_score":-0.004938460886478424}],"sentiment":"neutral","sentiment_score":0.08670530386734754,"num_words":16,"start":454.86,"end":588.38},{"sentences":[{"text":"Yeah.","start":606.605,"end":607.005,"sentiment":"neutral","sentiment_score":0.03925555199384689},{"text":"I'll I'll call you after the technician takes days.","start":607.005,"end":610.4309,"sentiment":"neutral","sentiment_score":0.0011404436081647873},{"text":"Yeah.","start":611.8709,"end":612.27094,"sentiment":"neutral","sentiment_score":0.016766371205449104},{"text":"Thank you.","start":612.27094,"end":613.0109,"sentiment":"neutral","sentiment_score":0.2282475382089615},{"text":"Sorry.","start":613.5509,"end":614.0509,"sentiment":"neutral","sentiment_score":0.15898601710796356}],"sentiment":"neutral","sentiment_score":0.048697643514190404,"num_words":14,"start":606.605,"end":614.0509},{"sentences":[{"text":"Bye bye.","start":618.4309,"end":619.2509,"sentiment":"neutral","sentiment_score":0.014268878847360611}],"sentiment":"neutral","sentiment_score":0.014268878847360611,"num_words":2,"start":618.4309,"end":619.2509}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning, Tanya. I'm calling back. My name is Mary from Airtel, the one who spoke\n\nChannel 1: Ohio.\n\nChannel 0: with you earlier. Yes.\n\nChannel 1: Yeah.\n\nChannel 0: Hi. So we cut off our call earlier while\n\nChannel 1: Mhmm.\n\nChannel 0: while\n\nChannel 1: Yes.\n\nChannel 0: I'm trying to process the payment on my end. So would you want me to proceed now?\n\nChannel 1: Yes, sir.\n\nChannel 0: Thank you so much. Just give me one second. And for your convenience, you know what, for your account figure for your account set up update as well, I'll go ahead and help you add your card on your account. So there's no need to arrange a payment monthly. The payment will be processed automatically.\n\nAlright?\n\nChannel 1: Yes, sir.\n\nChannel 0: Okay. Thank you so much. So to start with your card details, please, are you gonna use your bank account or your credit card?\n\nChannel 1: Bank account. I think it's already in the system, I guess.\n\nChannel 0: TANU. No.\n\nChannel 1: Yes.\n\nChannel 0: Not yet. There's no added card yet on file, but I'll be more than happy to add this for you.\n\nChannel 1: I think I'll pay by my through my account.\n\nChannel 0: Sorry?\n\nChannel 1: I\n\nChannel 0: Upgrade\n\nChannel 1: think I'll\n\nChannel 0: plan?\n\nChannel 1: pay by myself. Yeah.\n\nChannel 0: Are you going to log in to your account now? I can stay on the line.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Because if you go to your account please log in to your account, airtel.net.au. Log in your credentials. You will be able to see the payment credentials on your account, and I'm seeing here no added card yet.\n\nChannel 1: Okay. Just a second.\n\nChannel 0: Mhmm. No worries. I'll stay on the line. No worries. Tano, please take your time.\n\nDo you have your login details, Sandy?\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. I made the payment.\n\nChannel 0: Okay. Let me just check it here. If I may ask, how did you make the payment?\n\nChannel 1: Through card?\n\nChannel 0: You mean credit\n\nChannel 1: Debit\n\nChannel 0: card?\n\nChannel 1: card. Yeah. Debit\n\nChannel 0: Debit\n\nChannel 1: card.\n\nChannel 0: card?\n\nChannel 1: Yeah.\n\nChannel 0: One moment, please.\n\nChannel 1: The last number is 6802.\n\nChannel 0: 332. Have your card has been added on your account? Sorry. What's the last four digit of the card again?\n\nChannel 1: 0, 6802.\n\nChannel 0: 680\n\nChannel 1: I think\n\nChannel 0: 2.\n\nChannel 1: it may take some time, I guess.\n\nChannel 0: Thank you so much. Is there any way that you could provide me a screenshot of the payment receipt so that we can update your account balance as well so everything runs smoothly on your account?\n\nChannel 1: The transaction has not taken place yet. So\n\nChannel 0: I'm sorry?\n\nChannel 1: just a second.\n\nChannel 0: Mhmm. No worries.\n\nChannel 1: It's still saying overdue, but it showed payment approved or accepted.\n\nChannel 0: Yeah. So since if that's the case then, so that we can update your account manually, is there any way that you could send us the payment receipt?\n\nChannel 1: No. I didn't take the screenshot.\n\nChannel 0: It's fine. The just the transaction on your account will do Making sure that\n\nChannel 1: Yeah.\n\nChannel 0: details\n\nChannel 1: The bank has not, how to say? It's still on the gold.\n\nChannel 0: Sorry. It's still on hold or declined?\n\nChannel 1: Yeah. No. Gold.\n\nChannel 0: And it's your direct debit. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. For that one, again, I'm so sorry, Tanya, so that we can smoothly update your account. You know, that it's been showing us an overdue so that we can update your account and run smoothly. Is that okay if you could send us the any transaction details on the payment that you just\n\nChannel 1: Yeah.\n\nChannel 0: made\n\nChannel 1: It's\n\nChannel 0: today?\n\nChannel 1: not showing. Yeah. That's what I'm saying. It's not showing. I think it may take some time.\n\nI didn't take the screenshot after making the payment because I thought that it would go through.\n\nChannel 0: Real time. Real\n\nChannel 1: Yeah.\n\nChannel 0: time. No no worries. There is a transaction. There should be a transaction in on your account too, on your application. Did you see any transaction?\n\nChannel 1: Can I call you after the transaction? The bank approves the transaction.\n\nChannel 0: Sure. Sorry. And I can also help you adding your card on your account for your added convenience. Or since you all since you're\n\nChannel 1: It's fine.\n\nChannel 0: rarely already logged in on your account, you can also add it as well so that the payment can be automatically processed, and you won't need to pay for the late payment fees as well. I know things can get busy sometimes, you know, so\n\nChannel 1: Yeah.\n\nChannel 0: that but no worries. Your account is our top priority. We don't have an access I mean, if you are worrying about it, your account are the priority, and it can only be added in your account.\n\nChannel 1: Yeah. I'll I'll call\n\nChannel 0: If you\n\nChannel 1: you\n\nChannel 0: wanna\n\nChannel 1: after\n\nChannel 0: speak\n\nChannel 1: the technician takes days.\n\nChannel 0: oh, sure. Sure. Sure. Sure. No\n\nChannel 1: Yeah.\n\nChannel 0: worries.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you so\n\nChannel 1: Sorry.\n\nChannel 0: much. No worries. It's fine. Thank you. Have a great day.\n\nGoodbye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning, Tanya.","start":2.48,"end":3.52,"sentiment":"positive","sentiment_score":0.37150461475054425},{"text":"I'm calling back.","start":3.52,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.15600634614626568},{"text":"My name is Mary from Airtel, the one who spoke","start":4.3199997,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.10492643341422081}],"sentiment":"neutral","sentiment_score":0.16448732605203986,"channel":0,"num_words":16,"start":2.48,"end":7.2799997},{"sentences":[{"text":"Ohio.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":0.10926301777362823}],"sentiment":"neutral","sentiment_score":0.10926301777362823,"channel":1,"num_words":1,"start":7.2,"end":7.7},{"sentences":[{"text":"with you earlier.","start":7.2799997,"end":8.1,"sentiment":"neutral","sentiment_score":0.1048699418703715},{"text":"Yes.","start":8.96,"end":9.36,"sentiment":"neutral","sentiment_score":0.08066336810588837}],"sentiment":"neutral","sentiment_score":0.09881829842925072,"channel":0,"num_words":4,"start":7.2799997,"end":9.36},{"sentences":[{"text":"Yeah.","start":9.2,"end":9.7,"sentiment":"neutral","sentiment_score":0.05243215709924698}],"sentiment":"neutral","sentiment_score":0.05243215709924698,"channel":1,"num_words":1,"start":9.2,"end":9.7},{"sentences":[{"text":"Hi.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.03317027539014816},{"text":"So we cut off our call earlier while","start":12.485,"end":16.105,"sentiment":"neutral","sentiment_score":-0.025747604435309768}],"sentiment":"neutral","sentiment_score":-0.01920117334359222,"channel":0,"num_words":9,"start":9.36,"end":16.105},{"sentences":[{"text":"Mhmm.","start":17.575,"end":18.075,"sentiment":"neutral","sentiment_score":-0.009578771889209747}],"sentiment":"neutral","sentiment_score":-0.009578771889209747,"channel":1,"num_words":1,"start":17.575,"end":18.075},{"sentences":[{"text":"while","start":18.965,"end":19.465,"sentiment":"neutral","sentiment_score":-0.006059662438929081}],"sentiment":"neutral","sentiment_score":-0.006059662438929081,"channel":0,"num_words":1,"start":18.965,"end":19.465},{"sentences":[{"text":"Yes.","start":19.975,"end":20.475,"sentiment":"neutral","sentiment_score":0.011648273095488548}],"sentiment":"neutral","sentiment_score":0.011648273095488548,"channel":1,"num_words":1,"start":19.975,"end":20.475},{"sentences":[{"text":"I'm trying to process the payment on my end.","start":20.404999,"end":22.404999,"sentiment":"neutral","sentiment_score":0.020276280533936288},{"text":"So would you want me to proceed now?","start":22.404999,"end":24.185,"sentiment":"neutral","sentiment_score":0.03567354870028794}],"sentiment":"neutral","sentiment_score":0.027522053788690007,"channel":0,"num_words":17,"start":20.404999,"end":24.185},{"sentences":[{"text":"Yes, sir.","start":24.615,"end":25.595001,"sentiment":"neutral","sentiment_score":0.27913107722997665}],"sentiment":"neutral","sentiment_score":0.27913107722997665,"channel":1,"num_words":2,"start":24.615,"end":25.595001},{"sentences":[{"text":"Thank you so much.","start":26.16,"end":26.96,"sentiment":"positive","sentiment_score":0.7372221499681473},{"text":"Just give me one second.","start":26.96,"end":28.26,"sentiment":"positive","sentiment_score":0.5146724104881286},{"text":"And for your convenience, you know what, for your account figure for your account set up update as well, I'll go ahead and help you add your card on your account.","start":31.68,"end":43.075,"sentiment":"positive","sentiment_score":0.43850909413829925},{"text":"So there's no need to arrange a payment monthly.","start":43.295002,"end":46.675003,"sentiment":"positive","sentiment_score":0.34060217605696785},{"text":"The payment will be processed automatically.","start":46.895,"end":48.835,"sentiment":"positive","sentiment_score":0.43684464196364087}],"sentiment":"positive","sentiment_score":0.4509549092162739,"channel":0,"num_words":55,"start":26.16,"end":48.835},{"sentences":[{"text":"Alright?","start":49.135002,"end":49.635002,"sentiment":"neutral","sentiment_score":0.25115931034088135}],"sentiment":"neutral","sentiment_score":0.25115931034088135,"channel":0,"num_words":1,"start":49.135002,"end":49.635002},{"sentences":[{"text":"Yes, sir.","start":50.495,"end":51.315,"sentiment":"neutral","sentiment_score":0.25977054238319397}],"sentiment":"neutral","sentiment_score":0.25977054238319397,"channel":1,"num_words":2,"start":50.495,"end":51.315},{"sentences":[{"text":"Okay.","start":51.855003,"end":52.255,"sentiment":"neutral","sentiment_score":0.291849821805954},{"text":"Thank you so much.","start":52.255,"end":53.395,"sentiment":"positive","sentiment_score":0.5578425526618958},{"text":"So to start with your card details, please, are you gonna use your bank account or your credit card?","start":53.820004,"end":59.52,"sentiment":"neutral","sentiment_score":0.09625015662688959}],"sentiment":"neutral","sentiment_score":0.18133220868185163,"channel":0,"num_words":24,"start":51.855003,"end":59.52},{"sentences":[{"text":"Bank account.","start":60.76,"end":61.48,"sentiment":"neutral","sentiment_score":0.015378980897367},{"text":"I think it's already in the system, I guess.","start":61.48,"end":66.619995,"sentiment":"neutral","sentiment_score":0.045327440111173525}],"sentiment":"neutral","sentiment_score":0.039882265708663246,"channel":1,"num_words":11,"start":60.76,"end":66.619995},{"sentences":[{"text":"TANU.","start":68.700005,"end":69.200005,"sentiment":"neutral","sentiment_score":0.020057596266269684},{"text":"No.","start":70.335,"end":70.735,"sentiment":"neutral","sentiment_score":0.00492301769554615}],"sentiment":"neutral","sentiment_score":0.012490306980907917,"channel":0,"num_words":2,"start":68.700005,"end":70.735},{"sentences":[{"text":"Yes.","start":70.52,"end":70.965,"sentiment":"neutral","sentiment_score":0.04922673851251602}],"sentiment":"neutral","sentiment_score":0.04922673851251602,"channel":1,"num_words":1,"start":70.52,"end":70.965},{"sentences":[{"text":"Not yet.","start":70.735,"end":71.555,"sentiment":"neutral","sentiment_score":-0.014164624735713005},{"text":"There's no added card yet on file, but I'll be more than happy to add this for you.","start":72.815,"end":78.995,"sentiment":"neutral","sentiment_score":0.29953495661417645}],"sentiment":"neutral","sentiment_score":0.2681649984791875,"channel":0,"num_words":20,"start":70.735,"end":78.995},{"sentences":[{"text":"I think I'll pay by my through my account.","start":81.284996,"end":85.61,"sentiment":"neutral","sentiment_score":0.13378513687186772}],"sentiment":"neutral","sentiment_score":0.13378513687186772,"channel":1,"num_words":9,"start":81.284996,"end":85.61},{"sentences":[{"text":"Sorry?","start":87.08,"end":87.58,"sentiment":"neutral","sentiment_score":0.0008775480091571808}],"sentiment":"neutral","sentiment_score":0.0008775480091571808,"channel":0,"num_words":1,"start":87.08,"end":87.58},{"sentences":[{"text":"I","start":88.55,"end":88.630005,"sentiment":"neutral","sentiment_score":-0.007561191916465759}],"sentiment":"neutral","sentiment_score":-0.007561191916465759,"channel":1,"num_words":1,"start":88.55,"end":88.630005},{"sentences":[{"text":"Upgrade","start":88.600006,"end":89.08,"sentiment":"neutral","sentiment_score":0.013581257313489914}],"sentiment":"neutral","sentiment_score":0.013581257313489914,"channel":0,"num_words":1,"start":88.600006,"end":89.08},{"sentences":[{"text":"think I'll","start":88.630005,"end":89.19,"sentiment":"neutral","sentiment_score":-0.008004602044820786}],"sentiment":"neutral","sentiment_score":-0.008004602044820786,"channel":1,"num_words":2,"start":88.630005,"end":89.19},{"sentences":[{"text":"plan?","start":89.08,"end":89.58,"sentiment":"neutral","sentiment_score":-0.0009869616478681564}],"sentiment":"neutral","sentiment_score":-0.0009869616478681564,"channel":0,"num_words":1,"start":89.08,"end":89.58},{"sentences":[{"text":"pay by myself.","start":89.19,"end":90.17,"sentiment":"neutral","sentiment_score":-0.003055938519537449},{"text":"Yeah.","start":90.87,"end":91.37,"sentiment":"neutral","sentiment_score":0.009807918220758438}],"sentiment":"neutral","sentiment_score":0.00016002566553652287,"channel":1,"num_words":4,"start":89.19,"end":91.37},{"sentences":[{"text":"Are you going to log in to your account now?","start":93.880005,"end":97.674995,"sentiment":"neutral","sentiment_score":0.002436250075697899},{"text":"I can stay on the line.","start":97.674995,"end":98.895,"sentiment":"neutral","sentiment_score":0.015457234034935633}],"sentiment":"neutral","sentiment_score":0.007319119060412049,"channel":0,"num_words":16,"start":93.880005,"end":98.895},{"sentences":[{"text":"Yeah.","start":99.925,"end":100.425,"sentiment":"neutral","sentiment_score":0.048406947404146194}],"sentiment":"neutral","sentiment_score":0.048406947404146194,"channel":1,"num_words":1,"start":99.925,"end":100.425},{"sentences":[{"text":"Okay.","start":101.435,"end":101.935,"sentiment":"neutral","sentiment_score":0.05189994350075722},{"text":"Because if you go to your account please log in to your account, airtel.net.au.","start":101.994995,"end":108.494995,"sentiment":"neutral","sentiment_score":0.04483874408262117},{"text":"Log in your credentials.","start":108.76,"end":110.14,"sentiment":"neutral","sentiment_score":0.05671794805675745},{"text":"You will be able to see the payment credentials on your account, and I'm seeing here no added card yet.","start":110.68,"end":117.659996,"sentiment":"neutral","sentiment_score":0.03829055647365749}],"sentiment":"neutral","sentiment_score":0.04288013544506752,"channel":0,"num_words":39,"start":101.435,"end":117.659996},{"sentences":[{"text":"Okay.","start":118.630005,"end":119.11,"sentiment":"neutral","sentiment_score":0.02923808246850967},{"text":"Just a second.","start":119.11,"end":120.01,"sentiment":"neutral","sentiment_score":0.01530177208284537}],"sentiment":"neutral","sentiment_score":0.018785849679261446,"channel":1,"num_words":4,"start":118.630005,"end":120.01},{"sentences":[{"text":"Mhmm.","start":119.96,"end":120.44,"sentiment":"neutral","sentiment_score":0.041704438626766205},{"text":"No worries.","start":120.44,"end":120.92,"sentiment":"neutral","sentiment_score":0.1044100783765316},{"text":"I'll stay on the line.","start":120.92,"end":122.06,"sentiment":"neutral","sentiment_score":0.09399698227643967},{"text":"No worries.","start":122.895,"end":123.055,"sentiment":"neutral","sentiment_score":0.18238161504268646},{"text":"Tano, please take your time.","start":123.854996,"end":125.315,"sentiment":"neutral","sentiment_score":0.22307513654232025}],"sentiment":"neutral","sentiment_score":0.1467098946372668,"channel":0,"num_words":15,"start":119.96,"end":125.315},{"sentences":[{"text":"Do you have your login details, Sandy?","start":246.62,"end":248.72,"sentiment":"neutral","sentiment_score":0.058342430740594864}],"sentiment":"neutral","sentiment_score":0.058342430740594864,"channel":0,"num_words":7,"start":246.62,"end":248.72},{"sentences":[{"text":"Yeah.","start":249.705,"end":250.205,"sentiment":"neutral","sentiment_score":0.03687337040901184}],"sentiment":"neutral","sentiment_score":0.03687337040901184,"channel":1,"num_words":1,"start":249.705,"end":250.205},{"sentences":[{"text":"Okay.","start":250.86,"end":251.36,"sentiment":"neutral","sentiment_score":0.04871728271245957}],"sentiment":"neutral","sentiment_score":0.04871728271245957,"channel":0,"num_words":1,"start":250.86,"end":251.36},{"sentences":[{"text":"Yeah.","start":276.745,"end":277.065,"sentiment":"neutral","sentiment_score":0.056827351450920105},{"text":"I made the payment.","start":277.065,"end":278.205,"sentiment":"neutral","sentiment_score":0.1005088035017252}],"sentiment":"neutral","sentiment_score":0.09177251309156417,"channel":1,"num_words":5,"start":276.745,"end":278.205},{"sentences":[{"text":"Okay.","start":279.31,"end":279.63,"sentiment":"neutral","sentiment_score":0.06921085715293884},{"text":"Let me just check it here.","start":279.63,"end":283.125,"sentiment":"neutral","sentiment_score":0.0843030574421088},{"text":"If I may ask, how did you make the payment?","start":285.025,"end":287.685,"sentiment":"neutral","sentiment_score":0.03927957285195589}],"sentiment":"neutral","sentiment_score":0.056930878254420614,"channel":0,"num_words":17,"start":279.31,"end":287.685},{"sentences":[{"text":"Through card?","start":289.44998,"end":290.27,"sentiment":"neutral","sentiment_score":0.011383906938135624}],"sentiment":"neutral","sentiment_score":0.011383906938135624,"channel":1,"num_words":2,"start":289.44998,"end":290.27},{"sentences":[{"text":"You mean credit","start":292.065,"end":292.945,"sentiment":"neutral","sentiment_score":0.012416432611644268}],"sentiment":"neutral","sentiment_score":0.012416432611644268,"channel":0,"num_words":3,"start":292.065,"end":292.945},{"sentences":[{"text":"Debit","start":292.705,"end":293.025,"sentiment":"neutral","sentiment_score":0.022753935307264328}],"sentiment":"neutral","sentiment_score":0.022753935307264328,"channel":1,"num_words":1,"start":292.705,"end":293.025},{"sentences":[{"text":"card?","start":292.945,"end":293.445,"sentiment":"neutral","sentiment_score":0.013082229532301426}],"sentiment":"neutral","sentiment_score":0.013082229532301426,"channel":0,"num_words":1,"start":292.945,"end":293.445},{"sentences":[{"text":"card.","start":293.025,"end":293.525,"sentiment":"neutral","sentiment_score":0.011255830526351929},{"text":"Yeah.","start":293.82498,"end":294.225,"sentiment":"neutral","sentiment_score":0.01906420849263668},{"text":"Debit","start":294.225,"end":294.54498,"sentiment":"neutral","sentiment_score":0.02053900994360447}],"sentiment":"neutral","sentiment_score":0.01695301632086436,"channel":1,"num_words":3,"start":293.025,"end":294.54498},{"sentences":[{"text":"Debit","start":294.305,"end":294.70502,"sentiment":"neutral","sentiment_score":0.0194242000579834}],"sentiment":"neutral","sentiment_score":0.0194242000579834,"channel":0,"num_words":1,"start":294.305,"end":294.70502},{"sentences":[{"text":"card.","start":294.54498,"end":295.04498,"sentiment":"neutral","sentiment_score":0.01628936640918255}],"sentiment":"neutral","sentiment_score":0.01628936640918255,"channel":1,"num_words":1,"start":294.54498,"end":295.04498},{"sentences":[{"text":"card?","start":294.70502,"end":295.11,"sentiment":"neutral","sentiment_score":0.013876600190997124}],"sentiment":"neutral","sentiment_score":0.013876600190997124,"channel":0,"num_words":1,"start":294.70502,"end":295.11},{"sentences":[{"text":"Yeah.","start":295.905,"end":296.405,"sentiment":"neutral","sentiment_score":0.032755520194768906}],"sentiment":"neutral","sentiment_score":0.032755520194768906,"channel":1,"num_words":1,"start":295.905,"end":296.405},{"sentences":[{"text":"One moment, please.","start":297.83,"end":299.05,"sentiment":"neutral","sentiment_score":0.043383425722519554}],"sentiment":"neutral","sentiment_score":0.043383425722519554,"channel":0,"num_words":3,"start":297.83,"end":299.05},{"sentences":[{"text":"The last number is 6802.","start":298.785,"end":302.565,"sentiment":"neutral","sentiment_score":0.036827996000647546}],"sentiment":"neutral","sentiment_score":0.036827996000647546,"channel":1,"num_words":5,"start":298.785,"end":302.565},{"sentences":[{"text":"332.","start":304.15,"end":305.28998,"sentiment":"neutral","sentiment_score":0.024505816400051117},{"text":"Have your card has been added on your account?","start":305.59,"end":307.905,"sentiment":"neutral","sentiment_score":0.025140779610309336},{"text":"Sorry.","start":311.665,"end":311.985,"sentiment":"neutral","sentiment_score":-0.04288475960493088},{"text":"What's the last four digit of the card again?","start":311.985,"end":314.005,"sentiment":"neutral","sentiment_score":-0.02479808560262124}],"sentiment":"neutral","sentiment_score":-0.0007647348567843435,"channel":0,"num_words":20,"start":304.15,"end":314.005},{"sentences":[{"text":"0, 6802.","start":314.63998,"end":316.34,"sentiment":"neutral","sentiment_score":-0.010226014535874128}],"sentiment":"neutral","sentiment_score":-0.010226014535874128,"channel":1,"num_words":2,"start":314.63998,"end":316.34},{"sentences":[{"text":"680","start":317.425,"end":318.785,"sentiment":"neutral","sentiment_score":-0.014976926147937776}],"sentiment":"neutral","sentiment_score":-0.014976926147937776,"channel":0,"num_words":1,"start":317.425,"end":318.785},{"sentences":[{"text":"I think","start":318.56,"end":318.96,"sentiment":"neutral","sentiment_score":-0.03201961703598499}],"sentiment":"neutral","sentiment_score":-0.03201961703598499,"channel":1,"num_words":2,"start":318.56,"end":318.96},{"sentences":[{"text":"2.","start":318.785,"end":319.285,"sentiment":"neutral","sentiment_score":-0.0325922928750515}],"sentiment":"neutral","sentiment_score":-0.0325922928750515,"channel":0,"num_words":1,"start":318.785,"end":319.285},{"sentences":[{"text":"it may take some time, I guess.","start":318.96,"end":320.715,"sentiment":"neutral","sentiment_score":-0.10093183709042412}],"sentiment":"neutral","sentiment_score":-0.10093183709042412,"channel":1,"num_words":7,"start":318.96,"end":320.715},{"sentences":[{"text":"Thank you so much.","start":322.625,"end":323.76,"sentiment":"positive","sentiment_score":0.6222777813673019},{"text":"Is there any way that you could provide me a screenshot of the payment receipt so that we can update your account balance as well so everything runs smoothly on your account?","start":324.08002,"end":334.26,"sentiment":"neutral","sentiment_score":0.3095978298224509}],"sentiment":"positive","sentiment_score":0.3443400466607677,"channel":0,"num_words":36,"start":322.625,"end":334.26},{"sentences":[{"text":"The transaction has not taken place yet.","start":341.29,"end":344.01,"sentiment":"neutral","sentiment_score":-0.26806079276970457},{"text":"So","start":344.01,"end":344.51,"sentiment":"neutral","sentiment_score":-0.26422637701034546}],"sentiment":"neutral","sentiment_score":-0.26758149079978466,"channel":1,"num_words":8,"start":341.29,"end":344.51},{"sentences":[{"text":"I'm sorry?","start":346.635,"end":347.375,"sentiment":"neutral","sentiment_score":-0.1976277083158493}],"sentiment":"neutral","sentiment_score":-0.1976277083158493,"channel":0,"num_words":2,"start":346.635,"end":347.375},{"sentences":[{"text":"just a second.","start":350.57,"end":351.47,"sentiment":"neutral","sentiment_score":-0.14500885705153146}],"sentiment":"neutral","sentiment_score":-0.14500885705153146,"channel":1,"num_words":3,"start":350.57,"end":351.47},{"sentences":[{"text":"Mhmm.","start":352.68,"end":352.92,"sentiment":"neutral","sentiment_score":-0.029047861695289612},{"text":"No worries.","start":352.92,"end":353.66,"sentiment":"neutral","sentiment_score":-0.01218111626803875}],"sentiment":"neutral","sentiment_score":-0.017803364743789036,"channel":0,"num_words":3,"start":352.68,"end":353.66},{"sentences":[{"text":"It's still saying overdue, but it showed payment approved or accepted.","start":355.10498,"end":363.04498,"sentiment":"neutral","sentiment_score":-0.06581296229904349}],"sentiment":"neutral","sentiment_score":-0.06581296229904349,"channel":1,"num_words":11,"start":355.10498,"end":363.04498},{"sentences":[{"text":"Yeah.","start":368.33502,"end":368.815,"sentiment":"neutral","sentiment_score":0.06419572234153748},{"text":"So since if that's the case then, so that we can update your account manually, is there any way that you could send us the payment receipt?","start":368.815,"end":377.25,"sentiment":"neutral","sentiment_score":0.04703416233813321}],"sentiment":"neutral","sentiment_score":0.047647075195397647,"channel":0,"num_words":28,"start":368.33502,"end":377.25},{"sentences":[{"text":"No.","start":378.77,"end":378.93,"sentiment":"neutral","sentiment_score":-0.1377098560333252},{"text":"I didn't take the screenshot.","start":378.93,"end":380.55,"sentiment":"neutral","sentiment_score":-0.15628780126571656}],"sentiment":"neutral","sentiment_score":-0.153191477060318,"channel":1,"num_words":6,"start":378.77,"end":380.55},{"sentences":[{"text":"It's fine.","start":383.47,"end":384.29,"sentiment":"neutral","sentiment_score":0.03003932721912861},{"text":"The just the transaction on your account will do Making sure that","start":384.43,"end":389.895,"sentiment":"neutral","sentiment_score":-0.010035625038047632}],"sentiment":"neutral","sentiment_score":-0.004310631858451026,"channel":0,"num_words":14,"start":383.47,"end":389.895},{"sentences":[{"text":"Yeah.","start":391.375,"end":391.875,"sentiment":"neutral","sentiment_score":-0.024846527725458145}],"sentiment":"neutral","sentiment_score":-0.024846527725458145,"channel":1,"num_words":1,"start":391.375,"end":391.875},{"sentences":[{"text":"details","start":391.79498,"end":392.275,"sentiment":"neutral","sentiment_score":-0.01930157095193863}],"sentiment":"neutral","sentiment_score":-0.01930157095193863,"channel":0,"num_words":1,"start":391.79498,"end":392.275},{"sentences":[{"text":"The bank has not, how to say?","start":393.935,"end":399.11002,"sentiment":"neutral","sentiment_score":-0.10315764482532229},{"text":"It's still on the gold.","start":399.73,"end":401.75,"sentiment":"neutral","sentiment_score":-0.09222327470779419}],"sentiment":"neutral","sentiment_score":-0.09860165727635224,"channel":1,"num_words":12,"start":393.935,"end":401.75},{"sentences":[{"text":"Sorry.","start":404.21,"end":404.53,"sentiment":"neutral","sentiment_score":-0.17697840929031372},{"text":"It's still on hold or declined?","start":404.53,"end":407.27,"sentiment":"neutral","sentiment_score":-0.2142334704597791}],"sentiment":"neutral","sentiment_score":-0.2089113188641412,"channel":0,"num_words":7,"start":404.21,"end":407.27},{"sentences":[{"text":"Yeah.","start":408.29,"end":408.61002,"sentiment":"neutral","sentiment_score":-0.08134244382381439},{"text":"No.","start":408.61002,"end":409.09003,"sentiment":"neutral","sentiment_score":-0.1282292902469635},{"text":"Gold.","start":409.09003,"end":409.59003,"sentiment":"neutral","sentiment_score":-0.08257314562797546}],"sentiment":"neutral","sentiment_score":-0.09738162656625111,"channel":1,"num_words":3,"start":408.29,"end":409.59003},{"sentences":[{"text":"And it's your direct debit.","start":412.77,"end":414.37,"sentiment":"neutral","sentiment_score":-0.050928693264722824},{"text":"Right?","start":414.37,"end":414.87,"sentiment":"neutral","sentiment_score":-0.04615454003214836}],"sentiment":"neutral","sentiment_score":-0.05013300105929375,"channel":0,"num_words":6,"start":412.77,"end":414.87},{"sentences":[{"text":"Yeah.","start":415.775,"end":416.275,"sentiment":"neutral","sentiment_score":-0.027726640924811363}],"sentiment":"neutral","sentiment_score":-0.027726640924811363,"channel":1,"num_words":1,"start":415.775,"end":416.275},{"sentences":[{"text":"Yeah.","start":416.865,"end":417.105,"sentiment":"neutral","sentiment_score":-0.027552081272006035},{"text":"For that one, again, I'm so sorry, Tanya, so that we can smoothly update your account.","start":417.105,"end":422.325,"sentiment":"neutral","sentiment_score":-0.14466114528477192},{"text":"You know, that it's been showing us an overdue so that we can update your account and run smoothly.","start":422.385,"end":429.365,"sentiment":"neutral","sentiment_score":0.10549018910693887},{"text":"Is that okay if you could send us the any transaction details on the payment that you just","start":430.46,"end":435.9,"sentiment":"neutral","sentiment_score":0.1497209688855542}],"sentiment":"neutral","sentiment_score":0.043651122724878845,"channel":0,"num_words":54,"start":416.865,"end":435.9},{"sentences":[{"text":"Yeah.","start":435.775,"end":436.01498,"sentiment":"neutral","sentiment_score":0.013976657763123512}],"sentiment":"neutral","sentiment_score":0.013976657763123512,"channel":1,"num_words":1,"start":435.775,"end":436.01498},{"sentences":[{"text":"made","start":435.9,"end":436.14,"sentiment":"neutral","sentiment_score":0.008232598192989826}],"sentiment":"neutral","sentiment_score":0.008232598192989826,"channel":0,"num_words":1,"start":435.9,"end":436.14},{"sentences":[{"text":"It's","start":436.01498,"end":436.335,"sentiment":"neutral","sentiment_score":0.00389404222369194}],"sentiment":"neutral","sentiment_score":0.00389404222369194,"channel":1,"num_words":1,"start":436.01498,"end":436.335},{"sentences":[{"text":"today?","start":436.14,"end":436.64,"sentiment":"neutral","sentiment_score":-0.005824867635965347}],"sentiment":"neutral","sentiment_score":-0.005824867635965347,"channel":0,"num_words":1,"start":436.14,"end":436.64},{"sentences":[{"text":"not showing.","start":436.335,"end":437.215,"sentiment":"neutral","sentiment_score":-0.09822474792599678},{"text":"Yeah.","start":437.215,"end":437.455,"sentiment":"neutral","sentiment_score":-0.07194721698760986},{"text":"That's what I'm saying.","start":437.455,"end":438.41498,"sentiment":"neutral","sentiment_score":-0.09564549848437309},{"text":"It's not showing.","start":438.41498,"end":439.47498,"sentiment":"neutral","sentiment_score":-0.2555907964706421},{"text":"I think it may take some time.","start":441.455,"end":443.715,"sentiment":"neutral","sentiment_score":-0.24617959346090043}],"sentiment":"neutral","sentiment_score":-0.18476519120090149,"channel":1,"num_words":17,"start":436.335,"end":443.715},{"sentences":[{"text":"I didn't take the screenshot after making the payment because I thought that it would go through.","start":445.935,"end":453.52,"sentiment":"neutral","sentiment_score":-0.11929866846869974}],"sentiment":"neutral","sentiment_score":-0.11929866846869974,"channel":1,"num_words":17,"start":445.935,"end":453.52},{"sentences":[{"text":"Real time.","start":453.395,"end":454.295,"sentiment":"neutral","sentiment_score":-0.01347794383764267},{"text":"Real","start":454.675,"end":455.075,"sentiment":"neutral","sentiment_score":0.004082471132278442}],"sentiment":"neutral","sentiment_score":-0.007624472181002299,"channel":0,"num_words":3,"start":453.395,"end":455.075},{"sentences":[{"text":"Yeah.","start":454.86,"end":455.36,"sentiment":"neutral","sentiment_score":0.015410389751195908}],"sentiment":"neutral","sentiment_score":0.015410389751195908,"channel":1,"num_words":1,"start":454.86,"end":455.36},{"sentences":[{"text":"time.","start":455.075,"end":455.395,"sentiment":"neutral","sentiment_score":0.016688458621501923},{"text":"No no worries.","start":455.395,"end":456.36,"sentiment":"neutral","sentiment_score":0.08367039759953816},{"text":"There is a transaction.","start":456.43997,"end":457.5,"sentiment":"neutral","sentiment_score":0.06394311040639877},{"text":"There should be a transaction in on your account too, on your application.","start":457.8,"end":462.06,"sentiment":"neutral","sentiment_score":0.10991014196322514},{"text":"Did you see any transaction?","start":532.025,"end":533.245,"sentiment":"neutral","sentiment_score":0.05387678295373917}],"sentiment":"neutral","sentiment_score":0.08544953282062824,"channel":0,"num_words":26,"start":455.075,"end":533.245},{"sentences":[{"text":"Can I call you after the transaction?","start":549.495,"end":551.83496,"sentiment":"neutral","sentiment_score":0.0465593697237117},{"text":"The bank approves the transaction.","start":552.855,"end":555.915,"sentiment":"neutral","sentiment_score":0.13322292864322663}],"sentiment":"neutral","sentiment_score":0.08266918594017625,"channel":1,"num_words":12,"start":549.495,"end":555.915},{"sentences":[{"text":"Sure.","start":557.945,"end":558.445,"sentiment":"neutral","sentiment_score":0.12542258203029633},{"text":"Sorry.","start":559.11,"end":559.35,"sentiment":"neutral","sentiment_score":0.09596842527389526},{"text":"And I can also help you adding your card on your account for your added convenience.","start":559.35,"end":564.73,"sentiment":"neutral","sentiment_score":0.1970051950775087},{"text":"Or since you all since you're","start":568.23,"end":570.49,"sentiment":"neutral","sentiment_score":0.08555754895011584}],"sentiment":"neutral","sentiment_score":0.1619508092602094,"channel":0,"num_words":24,"start":557.945,"end":570.49},{"sentences":[{"text":"It's fine.","start":570.17004,"end":571.07,"sentiment":"neutral","sentiment_score":0.19239135086536407}],"sentiment":"neutral","sentiment_score":0.19239135086536407,"channel":1,"num_words":2,"start":570.17004,"end":571.07},{"sentences":[{"text":"rarely already logged in on your account, you can also add it as well so that the payment can be automatically processed, and you won't need to pay for the late payment fees as well.","start":570.79,"end":582.91504,"sentiment":"neutral","sentiment_score":0.23883738815784455},{"text":"I know things can get busy sometimes, you know, so","start":584.97504,"end":587.88,"sentiment":"neutral","sentiment_score":-0.06038308832794428}],"sentiment":"neutral","sentiment_score":0.17234394893878036,"channel":0,"num_words":45,"start":570.79,"end":587.88},{"sentences":[{"text":"Yeah.","start":587.88,"end":588.38,"sentiment":"neutral","sentiment_score":-0.004938460886478424}],"sentiment":"neutral","sentiment_score":-0.004938460886478424,"channel":1,"num_words":1,"start":587.88,"end":588.38},{"sentences":[{"text":"that but no worries.","start":587.88,"end":593.48004,"sentiment":"neutral","sentiment_score":0.020695380866527557},{"text":"Your account is our top priority.","start":593.48004,"end":595.10004,"sentiment":"neutral","sentiment_score":0.19004625330368677},{"text":"We don't have an access I mean, if you are worrying about it, your account are the priority, and it can only be added in your account.","start":595.8,"end":605.195,"sentiment":"neutral","sentiment_score":0.09201548759032178}],"sentiment":"neutral","sentiment_score":0.10020208670883565,"channel":0,"num_words":37,"start":587.88,"end":605.195},{"sentences":[{"text":"Yeah.","start":606.605,"end":607.005,"sentiment":"neutral","sentiment_score":0.03925555199384689},{"text":"I'll I'll call","start":607.005,"end":607.805,"sentiment":"neutral","sentiment_score":0.022147640585899353}],"sentiment":"neutral","sentiment_score":0.026424618437886238,"channel":1,"num_words":4,"start":606.605,"end":607.805},{"sentences":[{"text":"If you","start":607.575,"end":607.895,"sentiment":"neutral","sentiment_score":-0.00541630107909441}],"sentiment":"neutral","sentiment_score":-0.00541630107909441,"channel":0,"num_words":2,"start":607.575,"end":607.895},{"sentences":[{"text":"you","start":607.805,"end":608.045,"sentiment":"neutral","sentiment_score":-0.01396314986050129}],"sentiment":"neutral","sentiment_score":-0.01396314986050129,"channel":1,"num_words":1,"start":607.805,"end":608.045},{"sentences":[{"text":"wanna","start":607.895,"end":608.215,"sentiment":"neutral","sentiment_score":0.0007806923240423203}],"sentiment":"neutral","sentiment_score":0.0007806923240423203,"channel":0,"num_words":1,"start":607.895,"end":608.215},{"sentences":[{"text":"after","start":608.045,"end":608.445,"sentiment":"neutral","sentiment_score":-0.0022598691284656525}],"sentiment":"neutral","sentiment_score":-0.0022598691284656525,"channel":1,"num_words":1,"start":608.045,"end":608.445},{"sentences":[{"text":"speak","start":608.215,"end":608.715,"sentiment":"neutral","sentiment_score":-0.015368081629276276}],"sentiment":"neutral","sentiment_score":-0.015368081629276276,"channel":0,"num_words":1,"start":608.215,"end":608.715},{"sentences":[{"text":"the technician takes days.","start":608.445,"end":610.4309,"sentiment":"neutral","sentiment_score":-0.009988977573812008}],"sentiment":"neutral","sentiment_score":-0.009988977573812008,"channel":1,"num_words":4,"start":608.445,"end":610.4309},{"sentences":[{"text":"oh, sure.","start":610.215,"end":610.775,"sentiment":"neutral","sentiment_score":0.03642670810222626},{"text":"Sure.","start":610.775,"end":610.935,"sentiment":"neutral","sentiment_score":0.04769645258784294},{"text":"Sure.","start":610.935,"end":611.435,"sentiment":"neutral","sentiment_score":0.047641459852457047},{"text":"Sure.","start":611.575,"end":611.815,"sentiment":"neutral","sentiment_score":0.0515175387263298},{"text":"No","start":611.815,"end":612.055,"sentiment":"neutral","sentiment_score":0.047149159014225006}],"sentiment":"neutral","sentiment_score":0.04447633773088455,"channel":0,"num_words":6,"start":610.215,"end":612.055},{"sentences":[{"text":"Yeah.","start":611.8709,"end":612.27094,"sentiment":"neutral","sentiment_score":0.016766371205449104}],"sentiment":"neutral","sentiment_score":0.016766371205449104,"channel":1,"num_words":1,"start":611.8709,"end":612.27094},{"sentences":[{"text":"worries.","start":612.055,"end":612.555,"sentiment":"neutral","sentiment_score":0.07769584655761719}],"sentiment":"neutral","sentiment_score":0.07769584655761719,"channel":0,"num_words":1,"start":612.055,"end":612.555},{"sentences":[{"text":"Thank you.","start":612.27094,"end":613.0109,"sentiment":"neutral","sentiment_score":0.2282475382089615}],"sentiment":"neutral","sentiment_score":0.2282475382089615,"channel":1,"num_words":2,"start":612.27094,"end":613.0109},{"sentences":[{"text":"Thank you so","start":612.855,"end":613.655,"sentiment":"neutral","sentiment_score":0.2357664704322815}],"sentiment":"neutral","sentiment_score":0.2357664704322815,"channel":0,"num_words":3,"start":612.855,"end":613.655},{"sentences":[{"text":"Sorry.","start":613.5509,"end":614.0509,"sentiment":"neutral","sentiment_score":0.15898601710796356}],"sentiment":"neutral","sentiment_score":0.15898601710796356,"channel":1,"num_words":1,"start":613.5509,"end":614.0509},{"sentences":[{"text":"much.","start":613.655,"end":614.155,"sentiment":"neutral","sentiment_score":0.1449737250804901},{"text":"No worries.","start":615.121,"end":615.68097,"sentiment":"neutral","sentiment_score":0.13483867049217224},{"text":"It's fine.","start":615.68097,"end":616.24097,"sentiment":"neutral","sentiment_score":0.2604549527168274},{"text":"Thank you.","start":616.24097,"end":616.561,"sentiment":"positive","sentiment_score":0.5099005699157715},{"text":"Have a great day.","start":616.561,"end":617.36096,"sentiment":"positive","sentiment_score":0.5006621293723583}],"sentiment":"positive","sentiment_score":0.3598191480744969,"channel":0,"num_words":11,"start":613.655,"end":617.36096},{"sentences":[{"text":"Goodbye.","start":617.36096,"end":617.86096,"sentiment":"neutral","sentiment_score":0.2088263034820557}],"sentiment":"neutral","sentiment_score":0.2088263034820557,"channel":0,"num_words":1,"start":617.36096,"end":617.86096},{"sentences":[{"text":"Bye bye.","start":618.4309,"end":619.2509,"sentiment":"neutral","sentiment_score":0.014268878847360611}],"sentiment":"neutral","sentiment_score":0.014268878847360611,"channel":1,"num_words":2,"start":618.4309,"end":619.2509}]},"summary":{"result":"success","short":"Mary from Airtel calls Tanya to help her add her card to her account and update her payment information. She asks Tanya to send her a screenshot of the payment receipt so that she can update her account balance. Tanya asks for the transaction details and explains that her account is their top priority, and Mary assures her that she can add it to her account and run smoothly."},"intents":{"segments":[{"text":"I'm trying to process the payment on my end. So would you want me to proceed now? Yes, sir.","start_word":34,"end_word":52,"intents":[{"intent":"Process payment","confidence_score":0.7029254}]},{"text":"And for your convenience, you know what, for your account figure for your account set up update as well, I'll go ahead and help you add your card on your account. So there's no need to arrange a payment monthly. The payment will be processed automatically. Alright? Yes, sir. Okay. Thank you so much. So to start with your card details, please, are you gonna use your bank account or your credit card? Bank account.","start_word":62,"end_word":136,"intents":[{"intent":"Add card","confidence_score":0.44239017}]},{"text":"Are you going to log in to your account now? I can stay on the line.","start_word":188,"end_word":203,"intents":[{"intent":"Log in","confidence_score":0.36724374}]},{"text":"Do you have your login details, Sandy? Yeah.","start_word":263,"end_word":270,"intents":[{"intent":"Verify login details","confidence_score":0.04888488}]},{"text":"Is there any way that you could provide me a screenshot of the payment receipt so that we can update your account balance as well so everything runs smoothly on your account?","start_word":353,"end_word":384,"intents":[{"intent":"Update account balance","confidence_score":0.33387774},{"intent":"Provide screenshot of payment receipt","confidence_score":0.461496}]},{"text":"And it's your direct debit. Right? Yeah.","start_word":484,"end_word":490,"intents":[{"intent":"Provide direct debit card information","confidence_score":0.00028383458}]},{"text":"Is that okay if you could send us the any transaction details on the payment that you just Yeah.","start_word":527,"end_word":545,"intents":[{"intent":"Schedule transaction details","confidence_score":0.0017065604}]}]},"sentiments":{"segments":[{"text":"Good morning, Tanya.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.3664536774158478},{"text":"I'm calling back. My name is Mary from Airtel, the one who spoke Ohio. with you earlier. Yes. Yeah. Hi. So we cut off our call earlier while Mhmm. while Yes. I'm trying to process the payment on my end. So would you want me to proceed now? Yes, sir.","start_word":3,"end_word":52,"sentiment":"neutral","sentiment_score":0.07062641531229019},{"text":"Thank you so much. Just give me one second. And for your convenience, you know what, for your account figure for your account set up update as well, I'll go ahead and help you add your card on your account. So there's no need to arrange a payment monthly. The payment will be processed automatically.","start_word":53,"end_word":107,"sentiment":"positive","sentiment_score":0.4470002353191376},{"text":"Alright? Yes, sir. Okay.","start_word":108,"end_word":111,"sentiment":"neutral","sentiment_score":0.2645232379436493},{"text":"Thank you so much.","start_word":112,"end_word":115,"sentiment":"positive","sentiment_score":0.5499328970909119},{"text":"So to start with your card details, please, are you gonna use your bank account or your credit card? Bank account. I think it's already in the system, I guess. TANU. No. Yes. Not yet. There's no added card yet on file, but I'll be more than happy to add this for you. I think I'll pay by my through my account. Sorry? I Upgrade think I'll plan? pay by myself. Yeah. Are you going to log in to your account now? I can stay on the line. Yeah. Okay. Because if you go to your account please log in to your account, airtel.net.au. Log in your credentials. You will be able to see the payment credentials on your account, and I'm seeing here no added card yet. Okay. Just a second. Mhmm. No worries. I'll stay on the line. No worries. Tano, please take your time. Do you have your login details, Sandy? Yeah. Okay. Yeah. I made the payment. Okay. Let me just check it here. If I may ask, how did you make the payment? Through card? You mean credit Debit card? card. Yeah. Debit Debit card. card? Yeah. One moment, please. The last number is 6802. 332. Have your card has been added on your account? Sorry. What's the last four digit of the card again? 0, 6802. 680 I think 2. it may take some time, I guess.","start_word":116,"end_word":348,"sentiment":"neutral","sentiment_score":0.05972474906193852},{"text":"Thank you so much.","start_word":349,"end_word":352,"sentiment":"positive","sentiment_score":0.621417224407196},{"text":"Is there any way that you could provide me a screenshot of the payment receipt so that we can update your account balance as well so everything runs smoothly on your account? The transaction has not taken place yet. So I'm sorry? just a second. Mhmm. No worries. It's still saying overdue, but it showed payment approved or accepted. Yeah. So since if that's the case then, so that we can update your account manually, is there any way that you could send us the payment receipt? No. I didn't take the screenshot. It's fine. The just the transaction on your account will do Making sure that Yeah. details The bank has not, how to say? It's still on the gold. Sorry. It's still on hold or declined? Yeah. No. Gold. And it's your direct debit. Right? Yeah. Yeah. For that one, again, I'm so sorry, Tanya, so that we can smoothly update your account. You know, that it's been showing us an overdue so that we can update your account and run smoothly. Is that okay if you could send us the any transaction details on the payment that you just Yeah. made It's today? not showing. Yeah. That's what I'm saying. It's not showing. I think it may take some time. I didn't take the screenshot after making the payment because I thought that it would go through. Real time. Real Yeah. time. No no worries. There is a transaction. There should be a transaction in on your account too, on your application. Did you see any transaction? Can I call you after the transaction? The bank approves the transaction. Sure. Sorry. And I can also help you adding your card on your account for your added convenience. Or since you all since you're It's fine. rarely already logged in on your account, you can also add it as well so that the payment can be automatically processed, and you won't need to pay for the late payment fees as well. I know things can get busy sometimes, you know, so that Yeah. but no worries. Your account is our top priority. We don't have an access I mean, if you are worrying about it, your account are the priority, and it can only be added in your account. Yeah. I'll I'll call If you you wanna after speak the technician takes days. oh, sure. Sure. Sure. Sure. No Yeah. worries. Thank you. Thank you so Sorry. much. No worries. It's fine.","start_word":353,"end_word":766,"sentiment":"neutral","sentiment_score":0.03892352392870015},{"text":"Thank you. Have a great day.","start_word":767,"end_word":772,"sentiment":"positive","sentiment_score":0.5552170872688293},{"text":"Goodbye. Bye bye.","start_word":773,"end_word":775,"sentiment":"neutral","sentiment_score":0.1575814038515091}],"average":{"sentiment":"neutral","sentiment_score":0.08694531340255314}}}}