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I think you've been talking with Mark about that Solto scanner that programs the swipe cards and moving it from one office to the other. So we've done the move, but it's not working, and we cannot get it fixed. When I know this is really short notice, but is there any way you can get down today? Because we have had someone out from HBA to have a look at it, and they said they couldn't fix it. I mean, we're obviously happy to pay for your your travel time and all the rest of it, but we are we're stuck. We now we now need to program cards, and we can't. And the only option I've got is to move it back. But listening to what you're saying, I'm also concerned that moving it back is not gonna solve the problem. Rebecca, who's our purchasing officer, is not doesn't work Friday, but I can email you authorizing that to happen if that's okay. Yep. So I've got a I've got your email address. Is that where I send it to? Yeah. Yep. Dot com dot a u. Service@hbesecurity.com.au. Yeah. I've got that. I'll send it to you as well. I'll copy it to Rebecca, and I'll copy it to Mark, and that would be really appreciated. Thank you. 01:00. I'll let the guys know. Brilliant. Thanks, Wayne. Much appreciated. 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hi. It's Mike Burns at Cooler Bar Care. How are you going? Wayne, we've got a a problem, and I'm ringing you to see if you can, hopefully, sort us out today. I think you've been talking with Mark about that Solto scanner that programs the swipe cards and moving it from one office to the other.\n\nSo we've done the move, but it's not working, and we cannot get it fixed. When I know this is really short notice, but is there any way you can get down today? Because we have had someone out from HBA to have a look at it, and they said they couldn't fix it. I mean, we're obviously happy to pay for your your travel time and all the rest of it, but we are we're stuck. We now we now need to program cards, and we can't.\n\nAnd the only option I've got is to move it back. But listening to what you're saying, I'm also concerned that moving it back is not gonna solve the problem. Rebecca, who's our purchasing officer, is not doesn't work Friday, but I can email you authorizing that to happen if that's okay. Yep. So I've got a I've got your email address.\n\nIs that where I send it to? Yeah. Yep. Dot com dot a u. Service@hbesecurity.com.au.\n\nYeah. I've got that. I'll send it to you as well. I'll copy it to Rebecca, and I'll copy it to Mark, and that would be really appreciated. Thank you.\n\n01:00. I'll let the guys know. Brilliant. Thanks, Wayne. Much appreciated.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Wayne, hi.","start":4.08,"end":4.64,"sentiment":"neutral","sentiment_score":0.06951875612139702},{"text":"It's Mike Burns at Cooler Bar Care.","start":4.64,"end":6.48,"sentiment":"neutral","sentiment_score":0.1342160403728485},{"text":"How are you going?","start":6.48,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.21189431473612785},{"text":"Wayne, we've got a a problem, and I'm ringing you to see if you can, hopefully, sort us out today.","start":9.28,"end":14.259999,"sentiment":"neutral","sentiment_score":-0.03975937608629465},{"text":"I think you've been talking with Mark about that Solto scanner that programs the swipe cards and moving it from one office to the other.","start":14.815,"end":26.335,"sentiment":"neutral","sentiment_score":-0.05287427067756653}],"sentiment":"neutral","sentiment_score":-0.0032916764632381244,"num_words":58,"start":4.08,"end":26.335},{"sentences":[{"text":"So we've done the move, but it's not working, and we cannot get it fixed.","start":26.335,"end":32.34,"sentiment":"neutral","sentiment_score":-0.1904758781194687},{"text":"When I know this is really short notice, but is there any way you can get down today?","start":69.92,"end":74.02,"sentiment":"neutral","sentiment_score":-0.08832175698545244},{"text":"Because we have had someone out from HBA to have a look at it, and they said they couldn't fix it.","start":79.745,"end":86.085,"sentiment":"neutral","sentiment_score":-0.3290380558797291},{"text":"I mean, we're obviously happy to pay for your your travel time and all the rest of it, but we are we're stuck.","start":108.985,"end":114.265,"sentiment":"neutral","sentiment_score":-0.16051696564840234},{"text":"We now we now need to program cards, and we 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you.","start":195.445,"end":196.185,"sentiment":"positive","sentiment_score":0.371626541018486}],"sentiment":"neutral","sentiment_score":0.20357709974050522,"num_words":30,"start":188.245,"end":196.185},{"sentences":[{"text":"01:00.","start":199.78694,"end":200.42694,"sentiment":"neutral","sentiment_score":0.03119141049683094},{"text":"I'll let the guys know.","start":200.42694,"end":201.56694,"sentiment":"neutral","sentiment_score":0.07381523847579956},{"text":"Brilliant.","start":202.74693,"end":203.14694,"sentiment":"positive","sentiment_score":0.5977198481559753},{"text":"Thanks, Wayne.","start":203.14694,"end":203.78694,"sentiment":"positive","sentiment_score":0.5986420810222626},{"text":"Much appreciated.","start":203.78694,"end":204.60693,"sentiment":"positive","sentiment_score":0.5566459596157074}],"sentiment":"neutral","sentiment_score":0.30077850293706765,"num_words":11,"start":199.78694,"end":204.60693},{"sentences":[{"text":"Bye 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Wayne speaking. HP. Yeah. Good, Mark. Yes. Yeah. So that that that encoder requires a USB port to be plugged from an AC power. It won't be powered from the PC. So the encoder needs to be powered by a USB plugged into a adapter that's plugged into an AC plug. And then the Ethernet cable needs to be plugged into the same port as the one on the switch. And then you'll probably have to restart the service on the PC. No. I'm actually fully booked today. I can't get there today. Hold on. Yeah. Because, actually, I'm the only one who actually knows how to fix. So that's the thing. That's the manager. If I leave now, like, I still got a lot to do at the office. Okay. Yeah. Look. If you can just send us a PO, I'll I'll be on my way. I'll I'll come down in a bit. That's fine. That's fine. If you can just send me an email to service and just say, look, we authorize a call out and a PO will be issued when Rebecca's back at the office. Just something along those lines. Do you have service? So if you send it to service email, that one was pretty much sent it to all of HP, and then even my account team will see it. So the email address is service, the word service,@hbesecurity.com.au. A u. Okay. Alright. And I'll probably be there close to 01:00 ish. Okay. Thanks. Cheers. 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Wayne speaking. HP. Yeah. Good, Mark.\n\nYes. Yeah. So that that that encoder requires a USB port to be plugged from an AC power. It won't be powered from the PC. So the encoder needs to be powered by a USB plugged into a adapter that's plugged into an AC plug.\n\nAnd then the Ethernet cable needs to be plugged into the same port as the one on the switch. And then you'll probably have to restart the service on the PC. No. I'm actually fully booked today. I can't get there today.\n\nHold on. Yeah. Because, actually, I'm the only one who actually knows how to fix. So that's the thing. That's the manager.\n\nIf I leave now, like, I still got a lot to do at the office. Okay. Yeah. Look. If you can just send us a PO, I'll I'll be on my way.\n\nI'll I'll come down in a bit. That's fine. That's fine. If you can just send me an email to service and just say, look, we authorize a call out and a PO will be issued when Rebecca's back at the office. 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Cheers.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.01740987040102482},{"text":"Wayne speaking.","start":1.92,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.01284461049363017},{"text":"HP.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.016160424798727036},{"text":"Yeah.","start":7.7599998,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.20641964673995972},{"text":"Good, Mark.","start":7.9199996,"end":8.74,"sentiment":"positive","sentiment_score":0.45365893840789795}],"sentiment":"neutral","sentiment_score":0.16757100567753827,"num_words":7,"start":1.1999999,"end":8.74},{"sentences":[{"text":"Yes.","start":23.064999,"end":23.564999,"sentiment":"neutral","sentiment_score":-0.021185658872127533},{"text":"Yeah.","start":30.91,"end":31.39,"sentiment":"neutral","sentiment_score":-0.13595885038375854},{"text":"So that that that encoder requires a USB port to be plugged 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Wayne speaking. HP.\n\nChannel 0: Wayne, hi. It's Mike Burns at Cooler Bar Care. How are you going?\n\nChannel 1: Yeah. Good, Mark.\n\nChannel 0: Wayne, we've got a a problem, and I'm ringing you to see if you can, hopefully, sort us out today. I think you've been talking with Mark about that Solto scanner that programs the swipe cards\n\nChannel 1: Yes.\n\nChannel 0: and moving it from one office to the other. So we've done the move, but it's not working, and we\n\nChannel 1: Yeah.\n\nChannel 0: cannot\n\nChannel 1: So\n\nChannel 0: get\n\nChannel 1: that\n\nChannel 0: it fixed.\n\nChannel 1: that that encoder requires a USB port to be plugged from an AC power. It won't be powered from the PC. So the encoder needs to be powered by a USB plugged into a adapter that's plugged into an AC plug. And then the Ethernet cable needs to be plugged into the same port as the one on the switch. And then you'll probably have to restart the service on the PC.\n\nChannel 0: When I know this is really short notice, but is there any way you can get down today?\n\nChannel 1: No. I'm actually fully booked today. I can't get there today.\n\nChannel 0: Because we have\n\nChannel 1: Hold\n\nChannel 0: had\n\nChannel 1: on.\n\nChannel 0: someone out from HBA to have a look at it, and they said they couldn't fix it.\n\nChannel 1: Yeah. Because, actually, I'm the only one who actually knows how to fix. So that's the thing. That's the manager. If I leave now, like, I still got a lot to do at the office.\n\nChannel 0: I mean, we're obviously happy to pay for your your travel time and all the rest of it, but we are we're stuck. We now we now need to program cards, and we can't. And the only option I've got is to move it back. But listening to what you're saying, I'm also concerned that moving it back is not gonna solve the problem.\n\nChannel 1: Okay. Yeah. Look. If you can just send us a PO, I'll I'll be on my way. I'll I'll come down in a bit.\n\nChannel 0: Rebecca, who's our purchasing officer, is not doesn't work Friday, but I can email you authorizing that to happen if that's okay.\n\nChannel 1: That's fine. That's fine. If you can just send me an email to service and just say, look, we authorize a call out and a PO will be issued when Rebecca's back at the office. Just something\n\nChannel 0: Yep.\n\nChannel 1: along those\n\nChannel 0: So I've got a I've got your email address. Is\n\nChannel 1: lines.\n\nChannel 0: that where I send it to?\n\nChannel 1: Do you have service? So if you send it to service email, that one was pretty much sent it to all of HP, and then even my account team will see it. So the email address is service,\n\nChannel 0: Yeah.\n\nChannel 1: the word service,@hbesecurity.com.au.\n\nChannel 0: Yep. Dot com dot a u. Service@hbesecurity.com.au. Yeah. I've got that.\n\nI'll send it to you as well. I'll copy it to Rebecca, and I'll copy it to Mark, and that would be really appreciated.\n\nChannel 1: A\n\nChannel 0: Thank you.\n\nChannel 1: u. Okay. Alright. And I'll probably be there close to 01:00 ish.\n\nChannel 0: 01:00. I'll let the guys know.\n\nChannel 1: Okay. Thanks.\n\nChannel 0: Brilliant. Thanks, Wayne. Much\n\nChannel 1: Cheers.\n\nChannel 0: appreciated.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.01740987040102482},{"text":"Wayne speaking.","start":1.92,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.01284461049363017},{"text":"HP.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.016160424798727036}],"sentiment":"neutral","sentiment_score":0.014814879046753049,"channel":1,"num_words":4,"start":1.1999999,"end":3.3},{"sentences":[{"text":"Wayne, hi.","start":4.08,"end":4.64,"sentiment":"neutral","sentiment_score":0.06951875612139702},{"text":"It's Mike Burns at Cooler Bar Care.","start":4.64,"end":6.48,"sentiment":"neutral","sentiment_score":0.1342160403728485},{"text":"How are you 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The agent, Mark, explains that the customer needs to power the scanner from an AC power, and the customer is fully booked for the day. The agent, Wayne, asks the agent, Rebecca, to send a PO to service and authorize a call out, and they agree to do so."},"intents":{"segments":[{"text":"Wayne, we've got a a problem, and I'm ringing you to see if you can, hopefully, sort us out today. I think you've been talking with Mark about that Solto scanner that programs the swipe cards Yes. and moving it from one office to the other. So we've done the move, but it's not working, and we Yeah.","start_word":20,"end_word":77,"intents":[{"intent":"Fix a problem","confidence_score":0.073982365}]},{"text":"And the only option I've got is to move it back. But listening to what you're saying, I'm also concerned that moving it back is not gonna solve the problem. Okay. 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A Thank you.","start_word":470,"end_word":489,"intents":[{"intent":"Copy email","confidence_score":0.35036778}]},{"text":"And I'll probably be there close to 01:00 ish. 01:00.","start_word":493,"end_word":502,"intents":[{"intent":"Inform about check-in time","confidence_score":0.00003616775}]}]},"sentiments":{"segments":[{"text":"Hello? Wayne speaking. HP. Wayne, hi. It's Mike Burns at Cooler Bar Care. How are you going? Yeah.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.11313487589359283},{"text":"Good, Mark.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.4536589384078979},{"text":"Wayne, we've got a a problem, and I'm ringing you to see if you can, hopefully, sort us out today. I think you've been talking with Mark about that Solto scanner that programs the swipe cards Yes. and moving it from one office to the other. So we've done the move, but it's not working, and we Yeah. cannot So get that it fixed. that that encoder requires a USB port to be plugged from an AC power. It won't be powered from the PC. So the encoder needs to be powered by a USB plugged into a adapter that's plugged into an AC plug. And then the Ethernet cable needs to be plugged into the same port as the one on the switch. And then you'll probably have to restart the service on the PC. When I know this is really short notice, but is there any way you can get down today?","start_word":20,"end_word":173,"sentiment":"neutral","sentiment_score":-0.10506675392389296},{"text":"No. I'm actually fully booked today. I can't get there today.","start_word":174,"end_word":184,"sentiment":"negative","sentiment_score":-0.43856894969940186},{"text":"Because we have Hold had on.","start_word":185,"end_word":190,"sentiment":"neutral","sentiment_score":-0.2689563035964966},{"text":"someone out from HBA to have a look at it, and they said they couldn't fix it.","start_word":191,"end_word":207,"sentiment":"negative","sentiment_score":-0.35555967688560486},{"text":"Yeah. Because, actually, I'm the only one who actually knows how to fix. So that's the thing. That's the manager. If I leave now, like, I still got a lot to do at the office. I mean, we're obviously happy to pay for your your travel time and all the rest of it, but we are we're stuck. We now we now need to program cards, and we can't. And the only option I've got is to move it back.","start_word":208,"end_word":287,"sentiment":"neutral","sentiment_score":-0.23322913702577353},{"text":"But listening to what you're saying, I'm also concerned that moving it back is not gonna solve the problem.","start_word":288,"end_word":306,"sentiment":"negative","sentiment_score":-0.4362379312515259},{"text":"Okay. Yeah. Look. If you can just send us a PO, I'll I'll be on my way. I'll I'll come down in a bit. Rebecca, who's our purchasing officer, is not doesn't work Friday, but I can email you authorizing that to happen if that's okay. That's fine. That's fine. If you can just send me an email to service and just say, look, we authorize a call out and a PO will be issued when Rebecca's back at the office. Just something Yep. along those So I've got a I've got your email address. Is lines. that where I send it to? Do you have service? So if you send it to service email, that one was pretty much sent it to all of HP, and then even my account team will see it. So the email address is service, Yeah. the word service,@hbesecurity.com.au. Yep. Dot com dot a u. Service@hbesecurity.com.au. Yeah. I've got that. I'll send it to you as well. I'll copy it to Rebecca, and I'll copy it to Mark, and that would be really appreciated. A Thank you. u. Okay. Alright. And I'll probably be there close to 01:00 ish. 01:00. I'll let the guys know. Okay.","start_word":307,"end_word":508,"sentiment":"neutral","sentiment_score":0.07268207520246506},{"text":"Thanks. Brilliant. Thanks, Wayne. Much Cheers. appreciated.","start_word":509,"end_word":515,"sentiment":"positive","sentiment_score":0.5600883960723877},{"text":"Bye. Bye bye.","start_word":516,"end_word":518,"sentiment":"neutral","sentiment_score":0.18769209583600363}],"average":{"sentiment":"neutral","sentiment_score":-0.04999557156917169}}}}