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Good morning. Hi. Good morning. Jeevan, it's Ronald from Cloud Solution IT.\n\nHow are you doing today? Alright. I'm doing wonderful. Thank you for asking. Jimin, I hope you still remember the company because the last time that we touch base with you, I think it was October of last year.\n\nName of the company again, sir, it's Cloud Solution IT. Mhmm. When is that, sir? Sometime this year. Alright.\n\nYep. Sir, I hope you still remember the company and also my CTO, mister Baljit Singh. Yes, sir. Actually, sir, that is the reason why I'm calling you back right now because we would like to know if you have any available schedule next month to have a catch up meeting with them. Mhmm.\n\nMhmm. Yep. Which is good. Mhmm. Yes, sir.\n\nI think that's yep. Mhmm. Got it. Mhmm. Mhmm.\n\nYep. Mhmm. Yeah. Alright. Mhmm.\n\nAlright. Jimin, if you want, I can call you back maybe in October again before end of the year. Alright. Okay. I'll put that on note.\n\nI will call you back again in October. Alright. Thank you, Jimmy. Have have a good day. Take care.\n\nAlright. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.1695781648159027},{"text":"Good morning.","start":4.0,"end":4.66,"sentiment":"positive","sentiment_score":0.40768177807331085},{"text":"Hi.","start":8.639999,"end":8.88,"sentiment":"positive","sentiment_score":0.36900484561920166},{"text":"Good morning.","start":8.88,"end":9.54,"sentiment":"positive","sentiment_score":0.45168985426425934},{"text":"Jeevan, it's Ronald from Cloud Solution IT.","start":9.679999,"end":13.38,"sentiment":"neutral","sentiment_score":0.2898404598236084}],"sentiment":"neutral","sentiment_score":0.32970842260580796,"num_words":13,"start":3.76,"end":13.38},{"sentences":[{"text":"How are you doing today?","start":14.08,"end":15.299999,"sentiment":"positive","sentiment_score":0.33485894799232485},{"text":"Alright.","start":18.395,"end":18.895,"sentiment":"positive","sentiment_score":0.5233522653579712},{"text":"I'm doing 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if you want, I can call you back maybe in October again before end of the year.","start":169.51,"end":174.89,"sentiment":"neutral","sentiment_score":-0.021526330228274066},{"text":"Alright.","start":177.69095,"end":177.93094,"sentiment":"neutral","sentiment_score":0.08399703353643417},{"text":"Okay.","start":177.93094,"end":178.17094,"sentiment":"neutral","sentiment_score":0.08766181021928787},{"text":"I'll put that on note.","start":178.17094,"end":179.05095,"sentiment":"neutral","sentiment_score":0.08354265391826629}],"sentiment":"neutral","sentiment_score":0.0074186702796186395,"num_words":26,"start":167.83,"end":179.05095},{"sentences":[{"text":"I will call you back again in October.","start":179.05095,"end":180.83095,"sentiment":"neutral","sentiment_score":0.06686332868412137},{"text":"Alright.","start":182.81094,"end":183.21094,"sentiment":"positive","sentiment_score":0.34790539741516113},{"text":"Thank you, 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I'm doing alright, Tyrone. How are you? Yes. I remember that. Yeah. Yeah. I think we had a this some you and I talked a couple of months back as well. I don't remember, but I feel like it was sometime this year as well. Yep. I think to make sure it's valuable for both parties, I do remember going through your company's services. For the time being, we are really locked in on a few priorities. So I would wanna respect both my time as well as your budget's time as well Because I did remember having an introductory call with him a year or so back. And in the last couple of weeks, we had yeah. In the last couple of weeks, we had to drill down on a few urgent projects that we need to do internally on R and D development. And so it doesn't look like we would be utilizing any IT capabilities for the time being. So it might be best to postpone the engagement to later in the year because on a realistic basis right now, we are trying to actually trying to to identify if there are certain services we should be still keep or should we cancel them as well. So that we're doing on the we are doing the trimming down at the moment because of the urgency of a few projects that needs to be completed as soon as possible. Yeah. Yeah. Sure. Sure. Okay. No problem. You too. 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morning. I'm doing alright, Tyrone. How are you? Yes. I remember that.\n\nYeah. Yeah. I think we had a this some you and I talked a couple of months back as well. I don't remember, but I feel like it was sometime this year as well. Yep.\n\nI think to make sure it's valuable for both parties, I do remember going through your company's services. For the time being, we are really locked in on a few priorities. So I would wanna respect both my time as well as your budget's time as well Because I did remember having an introductory call with him a year or so back. And in the last couple of weeks, we had yeah. In the last couple of weeks, we had to drill down on a few urgent projects that we need to do internally on R and D development.\n\nAnd so it doesn't look like we would be utilizing any IT capabilities for the time being. So it might be best to postpone the engagement to later in the year because on a realistic basis right now, we are trying to actually trying to to identify if there are certain services we should be still keep or should we cancel them as well. So that we're doing on the we are doing the trimming down at the moment because of the urgency of a few projects that needs to be completed as soon as possible. Yeah. Yeah.\n\nSure. Sure. Okay. No problem. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":6.8799996,"end":7.62,"sentiment":"positive","sentiment_score":0.40208131074905396},{"text":"I'm doing alright, Tyrone.","start":16.135,"end":17.655,"sentiment":"positive","sentiment_score":0.3799687549471855},{"text":"How are you?","start":17.655,"end":18.555,"sentiment":"neutral","sentiment_score":0.31903742750485736},{"text":"Yes.","start":36.49,"end":36.89,"sentiment":"neutral","sentiment_score":0.04345603287220001},{"text":"I remember that.","start":36.89,"end":37.61,"sentiment":"neutral","sentiment_score":0.03452911848823229}],"sentiment":"neutral","sentiment_score":0.26370717785679376,"num_words":13,"start":6.8799996,"end":37.61},{"sentences":[{"text":"Yeah.","start":37.61,"end":37.77,"sentiment":"neutral","sentiment_score":0.04047740250825882},{"text":"Yeah.","start":37.77,"end":38.09,"sentiment":"neutral","sentiment_score":0.03291847184300423},{"text":"I think we had a this some you and I talked a couple of months back as well.","start":38.09,"end":44.355,"sentiment":"neutral","sentiment_score":0.013304116773522563},{"text":"I don't remember, but I feel like it was sometime this year as well.","start":49.715,"end":54.135,"sentiment":"neutral","sentiment_score":-0.02874837815761566},{"text":"Yep.","start":63.81,"end":64.31,"sentiment":"neutral","sentiment_score":0.08171576261520386}],"sentiment":"neutral","sentiment_score":-0.00022547300904989241,"num_words":35,"start":37.61,"end":64.31},{"sentences":[{"text":"I think to make sure it's valuable for both parties, I do remember going through your company's services.","start":76.165,"end":89.625,"sentiment":"neutral","sentiment_score":0.11547828998623623},{"text":"For the time being, we are really locked in on a few priorities.","start":92.18,"end":96.6,"sentiment":"neutral","sentiment_score":0.014273008474936852},{"text":"So I would wanna respect both my time as well as your budget's time as well Because I did remember having an introductory call with him a year or so back.","start":97.3,"end":110.935005,"sentiment":"neutral","sentiment_score":0.22956738735158597},{"text":"And in the last couple of weeks, we had yeah.","start":112.035,"end":114.935005,"sentiment":"neutral","sentiment_score":-0.01750748809427023},{"text":"In the last couple of weeks, we had to drill down on a few urgent projects that we need to do internally on R and D development.","start":115.075005,"end":126.05,"sentiment":"neutral","sentiment_score":-0.1117472961820938}],"sentiment":"neutral","sentiment_score":0.06251005515117537,"num_words":99,"start":76.165,"end":126.05},{"sentences":[{"text":"And so it doesn't look like we would be utilizing any IT capabilities for the time being.","start":126.59,"end":133.995,"sentiment":"neutral","sentiment_score":-0.22711924463510513},{"text":"So it might be best to postpone the engagement to later in the year because on a realistic basis right now, we are trying to actually trying to to identify if there are certain services we should be still keep or should we cancel them as well.","start":135.515,"end":158.42,"sentiment":"neutral","sentiment_score":-0.24081510844382834},{"text":"So that we're doing on the we are doing the trimming down at the moment because of the urgency of a few projects that needs to be completed as soon as possible.","start":158.48,"end":166.905,"sentiment":"neutral","sentiment_score":-0.13980410213116556},{"text":"Yeah.","start":174.405,"end":174.905,"sentiment":"neutral","sentiment_score":0.031006991863250732},{"text":"Yeah.","start":175.52501,"end":176.02501,"sentiment":"neutral","sentiment_score":0.042754121124744415}],"sentiment":"neutral","sentiment_score":-0.19978885113128594,"num_words":98,"start":126.59,"end":176.02501},{"sentences":[{"text":"Sure.","start":176.085,"end":176.55,"sentiment":"neutral","sentiment_score":0.07212859392166138},{"text":"Sure.","start":181.43001,"end":181.67,"sentiment":"neutral","sentiment_score":0.11625073850154875},{"text":"Okay.","start":181.67,"end":182.15001,"sentiment":"neutral","sentiment_score":0.14220112562179563},{"text":"No problem.","start":182.15001,"end":182.89,"sentiment":"neutral","sentiment_score":0.25178705155849457},{"text":"You too.","start":185.43001,"end":186.09,"sentiment":"neutral","sentiment_score":0.1761891469359398}],"sentiment":"neutral","sentiment_score":0.1695046935762678,"num_words":7,"start":176.085,"end":186.09},{"sentences":[{"text":"Bye.","start":186.15001,"end":186.65001,"sentiment":"neutral","sentiment_score":0.0823560506105423}],"sentiment":"neutral","sentiment_score":0.0823560506105423,"num_words":1,"start":186.15001,"end":186.65001}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yeah. Good morning.\n\nChannel 1: Good morning.\n\nChannel 0: Hi. Good morning. Jeevan, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm doing alright, Tyrone. How are you?\n\nChannel 0: Alright. I'm doing wonderful. Thank you for asking. Jimin, I hope you still remember the company because the last time that we touch base with you, I think it was October of last year. Name of the company again, sir, it's Cloud Solution IT.\n\nChannel 1: Yes. I remember that. Yeah. Yeah. I think we had a this some you\n\nChannel 0: Mhmm.\n\nChannel 1: and I talked a couple of months back as well.\n\nChannel 0: When is that, sir?\n\nChannel 1: I don't remember, but I feel like it was sometime this year as well.\n\nChannel 0: Sometime this year. Alright. Yep. Sir, I hope you still remember the company and also my CTO, mister Baljit Singh.\n\nChannel 1: Yep.\n\nChannel 0: Yes, sir. Actually, sir, that is the reason why I'm calling you back right now because we would like to know if you have any available schedule next month to have a catch up meeting with them.\n\nChannel 1: I think to\n\nChannel 0: Mhmm.\n\nChannel 1: make sure it's valuable for both parties, I do remember\n\nChannel 0: Mhmm.\n\nChannel 1: going through your company's services. For the time being, we are really locked in on a few priorities. So\n\nChannel 0: Yep. Which is good.\n\nChannel 1: I would wanna respect both my time as well as your budget's time as well\n\nChannel 0: Mhmm.\n\nChannel 1: Because I did remember having an introductory call with him a year or so back.\n\nChannel 0: Yes,\n\nChannel 1: And\n\nChannel 0: sir.\n\nChannel 1: in the last\n\nChannel 0: I\n\nChannel 1: couple\n\nChannel 0: think that's\n\nChannel 1: of weeks, we had\n\nChannel 0: yep.\n\nChannel 1: yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: In\n\nChannel 0: Got\n\nChannel 1: the last\n\nChannel 0: it.\n\nChannel 1: couple of weeks, we had to drill down on a few\n\nChannel 0: Mhmm.\n\nChannel 1: urgent projects that we need to do internally on R and D development. And so\n\nChannel 0: Mhmm.\n\nChannel 1: it doesn't look like we would be utilizing any IT capabilities for the time being. So it might be best to postpone the engagement to later in the year\n\nChannel 0: Yep.\n\nChannel 1: because on a realistic basis right now, we are\n\nChannel 0: Mhmm.\n\nChannel 1: trying to actually trying to to identify if there are certain services we should be still keep or should we cancel them as well. So that we're\n\nChannel 0: Yeah.\n\nChannel 1: doing\n\nChannel 0: Alright.\n\nChannel 1: on the we are doing the trimming down at the moment because of\n\nChannel 0: Mhmm.\n\nChannel 1: the urgency of a few projects that needs to be completed as soon as possible.\n\nChannel 0: Alright. Jimin, if you want, I can call you back maybe in October again before end of the year.\n\nChannel 1: Yeah. Yeah. Sure.\n\nChannel 0: Alright. Okay. I'll put that on note. I will call you back again in October.\n\nChannel 1: Sure. Okay. No problem.\n\nChannel 0: Alright. Thank you, Jimmy. Have have a good day. Take care.\n\nChannel 1: You too. Bye.\n\nChannel 0: Alright. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.1695781648159027},{"text":"Good morning.","start":4.0,"end":4.66,"sentiment":"positive","sentiment_score":0.40768177807331085}],"sentiment":"neutral","sentiment_score":0.3283139069875081,"channel":0,"num_words":3,"start":3.76,"end":4.66},{"sentences":[{"text":"Good morning.","start":6.8799996,"end":7.62,"sentiment":"positive","sentiment_score":0.40208131074905396}],"sentiment":"positive","sentiment_score":0.40208131074905396,"channel":1,"num_words":2,"start":6.8799996,"end":7.62},{"sentences":[{"text":"Hi.","start":8.639999,"end":8.88,"sentiment":"positive","sentiment_score":0.36900484561920166},{"text":"Good morning.","start":8.88,"end":9.54,"sentiment":"positive","sentiment_score":0.45168985426425934},{"text":"Jeevan, it's Ronald from Cloud Solution IT.","start":9.679999,"end":13.38,"sentiment":"neutral","sentiment_score":0.2898404598236084},{"text":"How are you 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Jimmy.","start":183.21094,"end":184.01094,"sentiment":"positive","sentiment_score":0.5686891476313273},{"text":"Have have a good day.","start":184.01094,"end":185.05095,"sentiment":"positive","sentiment_score":0.5787477254867553},{"text":"Take care.","start":185.05095,"end":185.71094,"sentiment":"positive","sentiment_score":0.4362127333879471}],"sentiment":"positive","sentiment_score":0.5291033576835286,"channel":0,"num_words":11,"start":182.81094,"end":185.71094},{"sentences":[{"text":"You too.","start":185.43001,"end":186.09,"sentiment":"neutral","sentiment_score":0.1761891469359398},{"text":"Bye.","start":186.15001,"end":186.65001,"sentiment":"neutral","sentiment_score":0.0823560506105423}],"sentiment":"neutral","sentiment_score":0.14491144816080728,"channel":1,"num_words":3,"start":185.43001,"end":186.65001},{"sentences":[{"text":"Alright.","start":186.49095,"end":186.89095,"sentiment":"neutral","sentiment_score":0.14803548157215118},{"text":"Bye bye.","start":186.89095,"end":187.29094,"sentiment":"neutral","sentiment_score":0.14501800388097763},{"text":"Bye bye.","start":187.29094,"end":187.95094,"sentiment":"neutral","sentiment_score":0.011596154421567917}],"sentiment":"neutral","sentiment_score":0.09225275963544846,"channel":0,"num_words":5,"start":186.49095,"end":187.95094}]},"summary":{"result":"success","short":"The customer, Tyrone, receives a call from Ronald from Cloud Solution IT, who reminds him of a previous meeting and asks if he has any availability for a catch-up meeting. Tyrone explains that he is busy with other projects and may not need any IT capabilities, but would like to postpone the meeting until October. He agrees to call back in October to discuss further."},"intents":{"segments":[{"text":"it doesn't look like we would be utilizing any IT capabilities for the time being. So it might be best to postpone the engagement to later in the year Yep.","start_word":291,"end_word":320,"intents":[{"intent":"Reconsider engagement decision","confidence_score":0.000030299976}]}]},"sentiments":{"segments":[{"text":"Yeah.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1695781648159027},{"text":"Good morning. Good morning. Hi. Good morning.","start_word":1,"end_word":7,"sentiment":"positive","sentiment_score":0.40185314416885376},{"text":"Jeevan, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":8,"end_word":19,"sentiment":"neutral","sentiment_score":0.31644317507743835},{"text":"I'm doing alright, Tyrone.","start_word":20,"end_word":23,"sentiment":"positive","sentiment_score":0.3768123984336853},{"text":"How are you?","start_word":24,"end_word":26,"sentiment":"neutral","sentiment_score":0.30448833107948303},{"text":"Alright. I'm doing wonderful. Thank you for asking.","start_word":27,"end_word":34,"sentiment":"positive","sentiment_score":0.6925350427627563},{"text":"Jimin, I hope you still remember the company because the last time that we touch base with you, I think it was October of last year. Name of the company again, sir, it's Cloud Solution IT. Yes. I remember that. Yeah. Yeah. I think we had a this some you Mhmm. and I talked a couple of months back as well. When is that, sir? I don't remember, but I feel like it was sometime this year as well. Sometime this year. Alright. Yep. Sir, I hope you still remember the company and also my CTO, mister Baljit Singh. Yep. Yes, sir. Actually, sir, that is the reason why I'm calling you back right now because we would like to know if you have any available schedule next month to have a catch up meeting with them. I think to Mhmm. make sure it's valuable for both parties, I do remember Mhmm. going through your company's services. For the time being, we are really locked in on a few priorities. So Yep.","start_word":35,"end_word":206,"sentiment":"neutral","sentiment_score":0.06077982112765312},{"text":"Which is good. I would wanna respect both my time as well as your budget's time as well Mhmm.","start_word":207,"end_word":225,"sentiment":"positive","sentiment_score":0.3903534600609227},{"text":"Because I did remember having an introductory call with him a year or so back. Yes, And sir. in the last I couple think that's of weeks, we had yep. yeah. Mhmm. In Got the last it. couple of weeks, we had to drill down on a few Mhmm. urgent projects that we need to do internally on R and D development. And so Mhmm. it doesn't look like we would be utilizing any IT capabilities for the time being. So it might be best to postpone the engagement to later in the year Yep. because on a realistic basis right now, we are Mhmm. trying to actually trying to to identify if there are certain services we should be still keep or should we cancel them as well. So that we're Yeah. doing Alright. on the we are doing the trimming down at the moment because of Mhmm. the urgency of a few projects that needs to be completed as soon as possible. Alright. Jimin, if you want, I can call you back maybe in October again before end of the year. Yeah. Yeah. Sure. Alright. Okay. I'll put that on note. I will call you back again in October. Sure. Okay. No problem.","start_word":226,"end_word":430,"sentiment":"neutral","sentiment_score":-0.0921141728758812},{"text":"Alright. Thank you, Jimmy. Have have a good day. Take care.","start_word":431,"end_word":441,"sentiment":"positive","sentiment_score":0.5110359787940979},{"text":"You too. Bye. Alright. Bye bye. Bye bye.","start_word":442,"end_word":449,"sentiment":"neutral","sentiment_score":0.14245057478547096}],"average":{"sentiment":"neutral","sentiment_score":0.05677564036605147}}}}