{"metadata":{"transaction_key":"deprecated","request_id":"019eb466-d795-7b31-a436-d9617bfb97ff","sha256":"8033d36be37ed186de182d8d109bba0fd638c4dd048ed56e9cdc379bd86f5c3f","created":"2026-06-11T01:58:20.609Z","duration":40.391937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":124,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":142,"output_tokens":142},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":142,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Sarah. Good morning. This is Abby. I'm calling yeah. I'm calling on behalf of Daniel from TechnoOne. We are actually based in Springfield, Brisbane. The reason why I'm calling is that we've been speaking with a number of firms in Australia, basically. We wanted to see whether you're dealing with the same challenges of IT support or recurring IT issues. So far so good with the IT? Alright. Thank you. Take care. Okay? Bye bye.","confidence":0.9993724,"words":[{"word":"hi","start":2.56,"end":2.8799999,"confidence":0.7638414,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.04875233769416809},{"word":"sarah","start":2.8799999,"end":3.1999998,"confidence":0.8047409,"punctuated_word":"Sarah.","sentiment":"neutral","sentiment_score":0.05571117252111435},{"word":"good","start":3.1999998,"end":3.36,"confidence":0.9999213,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.20763908326625824},{"word":"morning","start":3.36,"end":3.86,"confidence":0.99991214,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.16681988537311554},{"word":"this","start":4.3199997,"end":4.56,"confidence":0.9916401,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.11214115470647812},{"word":"is","start":4.56,"end":4.7999997,"confidence":0.99450135,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10746363550424576},{"word":"abby","start":4.7999997,"end":5.2999997,"confidence":0.88379735,"punctuated_word":"Abby.","sentiment":"neutral","sentiment_score":0.1289142370223999},{"word":"i'm","start":5.3599997,"end":5.68,"confidence":0.99509,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04204646497964859},{"word":"calling","start":5.68,"end":6.08,"confidence":0.99836403,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.02182827703654766},{"word":"yeah","start":6.3999996,"end":6.64,"confidence":0.97987366,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03532443195581436},{"word":"i'm","start":6.64,"end":6.7999997,"confidence":0.99993384,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.023985296487808228},{"word":"calling","start":6.7999997,"end":7.04,"confidence":0.9999573,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.02426576055586338},{"word":"on","start":7.04,"end":7.2,"confidence":0.99954385,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.028126800432801247},{"word":"behalf","start":7.2,"end":7.6,"confidence":0.9999006,"punctuated_word":"behalf","sentiment":"neutral","sentiment_score":0.03905228525400162},{"word":"of","start":7.6,"end":7.8399997,"confidence":0.99966383,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03282841667532921},{"word":"daniel","start":7.8399997,"end":8.32,"confidence":0.8373715,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.025951894000172615},{"word":"from","start":8.32,"end":8.72,"confidence":0.99935454,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03230379894375801},{"word":"technoone","start":8.72,"end":9.22,"confidence":0.8128445,"punctuated_word":"TechnoOne.","sentiment":"neutral","sentiment_score":0.026662474498152733},{"word":"we","start":10.08,"end":10.32,"confidence":0.9997069,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.02063914015889168},{"word":"are","start":10.32,"end":10.48,"confidence":0.9999865,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01536457147449255},{"word":"actually","start":10.48,"end":10.8,"confidence":0.9978142,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.018273301422595974},{"word":"based","start":10.8,"end":11.04,"confidence":0.99994564,"punctuated_word":"based","sentiment":"neutral","sentiment_score":0.017872530966997147},{"word":"in","start":11.04,"end":11.2,"confidence":0.9993724,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.014913469552993774},{"word":"springfield","start":11.2,"end":11.7,"confidence":0.9984499,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.016036832705140114},{"word":"brisbane","start":11.759999,"end":12.259999,"confidence":0.96862227,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.017994018271565437},{"word":"the","start":12.785,"end":12.945,"confidence":0.8316291,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.010009313933551311},{"word":"reason","start":12.945,"end":13.445,"confidence":0.99996877,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.008512167260050774},{"word":"why","start":13.505,"end":13.745,"confidence":0.999689,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.0033736256882548332},{"word":"i'm","start":13.745,"end":13.985001,"confidence":0.9995832,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.013388249091804028},{"word":"calling","start":13.985001,"end":14.305,"confidence":0.99991393,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.011143432930111883},{"word":"is","start":14.305,"end":14.385,"confidence":0.99945635,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.008632520213723183},{"word":"that","start":14.385,"end":14.885,"confidence":0.9998611,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.007532140240073204},{"word":"we've","start":15.185,"end":15.425,"confidence":0.94057375,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.005572295747697353},{"word":"been","start":15.425,"end":15.665,"confidence":0.9998809,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.0019296910613775251},{"word":"speaking","start":15.665,"end":16.165,"confidence":0.9997092,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.008552486076951027},{"word":"with","start":16.225,"end":16.625,"confidence":0.9998838,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.00587181281298399},{"word":"a","start":16.625,"end":16.705,"confidence":0.9927602,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.003694575745612383},{"word":"number","start":16.705,"end":17.025,"confidence":0.99997044,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.0052912188693881035},{"word":"of","start":17.025,"end":17.185,"confidence":0.9997917,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.003896051086485386},{"word":"firms","start":17.185,"end":17.685,"confidence":0.99951684,"punctuated_word":"firms","sentiment":"neutral","sentiment_score":0.001912197098135948},{"word":"in","start":18.225,"end":18.545,"confidence":0.99639857,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0059763845056295395},{"word":"australia","start":18.545,"end":19.045,"confidence":0.9464853,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":0.007730386219918728},{"word":"basically","start":19.265,"end":19.765,"confidence":0.99327683,"punctuated_word":"basically.","sentiment":"neutral","sentiment_score":0.005293404217809439},{"word":"we","start":20.145,"end":20.305,"confidence":0.9473655,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.0063557252287864685},{"word":"wanted","start":20.305,"end":20.625,"confidence":0.99978536,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.00528358481824398},{"word":"to","start":20.625,"end":20.785,"confidence":0.9998266,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00737394206225872},{"word":"see","start":20.785,"end":21.025,"confidence":0.99997556,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0049979230388998985},{"word":"whether","start":21.025,"end":21.345001,"confidence":0.9999039,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":0.0009943880140781405},{"word":"you're","start":21.345001,"end":21.585,"confidence":0.99942917,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.0013953193556517365},{"word":"dealing","start":21.585,"end":21.985,"confidence":0.9999393,"punctuated_word":"dealing","sentiment":"neutral","sentiment_score":0.002442331984639168},{"word":"with","start":21.985,"end":22.225,"confidence":0.99985695,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.004233710467815399},{"word":"the","start":22.225,"end":22.385,"confidence":0.9912203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005953196436166763},{"word":"same","start":22.385,"end":22.625,"confidence":0.99991155,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.002440536394715309},{"word":"challenges","start":22.625,"end":23.125,"confidence":0.99989414,"punctuated_word":"challenges","sentiment":"neutral","sentiment_score":0.000013940036296844482},{"word":"of","start":24.785,"end":25.025,"confidence":0.9993017,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.010176697745919228},{"word":"it","start":25.025,"end":25.525,"confidence":0.9995728,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.010289715602993963},{"word":"support","start":25.585,"end":26.064999,"confidence":0.9995728,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.01428434532135725},{"word":"or","start":26.064999,"end":26.305,"confidence":0.9991812,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.015793969854712486},{"word":"recurring","start":26.305,"end":26.785,"confidence":0.72691685,"punctuated_word":"recurring","sentiment":"neutral","sentiment_score":-0.020082548260688785},{"word":"it","start":26.785,"end":27.185,"confidence":0.9990281,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.019502710551023483},{"word":"issues","start":27.185,"end":27.685,"confidence":0.9705018,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.021151065826416016},{"word":"so","start":31.67,"end":31.83,"confidence":0.9512841,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08698978275060654},{"word":"far","start":31.83,"end":32.07,"confidence":0.99985576,"punctuated_word":"far","sentiment":"neutral","sentiment_score":-0.012811273336410522},{"word":"so","start":32.07,"end":32.23,"confidence":0.54453695,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.02112562954425812},{"word":"good","start":32.23,"end":32.73,"confidence":0.9999021,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.10355932265520096},{"word":"with","start":33.67,"end":33.91,"confidence":0.9414766,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1418389081954956},{"word":"the","start":33.91,"end":34.07,"confidence":0.97993326,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09838732331991196},{"word":"it","start":34.07,"end":34.57,"confidence":0.9760282,"punctuated_word":"IT?","sentiment":"neutral","sentiment_score":0.11817394942045212},{"word":"alright","start":36.63,"end":37.03,"confidence":0.9946418,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.38862961530685425},{"word":"thank","start":37.03,"end":37.27,"confidence":0.9996437,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6098711490631104},{"word":"you","start":37.27,"end":37.510002,"confidence":0.99969804,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.504666268825531},{"word":"take","start":37.510002,"end":37.75,"confidence":0.9957176,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.4434961974620819},{"word":"care","start":37.75,"end":38.07,"confidence":0.9999362,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.3667273223400116},{"word":"okay","start":38.07,"end":38.47,"confidence":0.9333137,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.18341633677482605},{"word":"bye","start":38.47,"end":38.63,"confidence":0.9991742,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.13143697381019592},{"word":"bye","start":38.63,"end":39.13,"confidence":0.99810356,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.12267356365919112}],"paragraphs":{"transcript":"\nHi, Sarah. Good morning. This is Abby. I'm calling yeah. I'm calling on behalf of Daniel from TechnoOne.\n\nWe are actually based in Springfield, Brisbane. The reason why I'm calling is that we've been speaking with a number of firms in Australia, basically. We wanted to see whether you're dealing with the same challenges of IT support or recurring IT issues. So far so good with the IT? Alright.\n\nThank you. Take care. Okay? Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Sarah.","start":2.56,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.05223175510764122},{"text":"Good morning.","start":3.1999998,"end":3.86,"sentiment":"neutral","sentiment_score":0.1872294843196869},{"text":"This is Abby.","start":4.3199997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.11617300907770793},{"text":"I'm calling yeah.","start":5.3599997,"end":6.64,"sentiment":"neutral","sentiment_score":0.03306639132400354},{"text":"I'm calling on behalf of Daniel from TechnoOne.","start":6.64,"end":9.22,"sentiment":"neutral","sentiment_score":0.02914709085598588}],"sentiment":"neutral","sentiment_score":0.06443430038375987,"num_words":18,"start":2.56,"end":9.22},{"sentences":[{"text":"We are actually based in Springfield, Brisbane.","start":10.08,"end":12.259999,"sentiment":"neutral","sentiment_score":0.01729912350752524},{"text":"The reason why I'm calling is that we've been speaking with a number of firms in Australia, basically.","start":12.785,"end":19.765,"sentiment":"neutral","sentiment_score":0.006358476148711311},{"text":"We wanted to see whether you're dealing with the same challenges of IT support or recurring IT issues.","start":20.145,"end":27.685,"sentiment":"neutral","sentiment_score":-0.005009459396306839},{"text":"So far so good with the IT?","start":31.67,"end":34.57,"sentiment":"neutral","sentiment_score":0.054754868149757385},{"text":"Alright.","start":36.63,"end":37.03,"sentiment":"positive","sentiment_score":0.38862961530685425}],"sentiment":"neutral","sentiment_score":0.01798607565590418,"num_words":51,"start":10.08,"end":37.03},{"sentences":[{"text":"Thank you.","start":37.03,"end":37.510002,"sentiment":"positive","sentiment_score":0.5572687089443207},{"text":"Take care.","start":37.510002,"end":38.07,"sentiment":"positive","sentiment_score":0.40511175990104675},{"text":"Okay?","start":38.07,"end":38.47,"sentiment":"neutral","sentiment_score":0.18341633677482605},{"text":"Bye bye.","start":38.47,"end":39.13,"sentiment":"neutral","sentiment_score":0.12705526873469353}],"sentiment":"positive","sentiment_score":0.3374696874192783,"num_words":7,"start":37.03,"end":39.13}]}}]},{"alternatives":[{"transcript":"John Delaney. Hi. No. We're not. Yep. Very happy with that provider. Thank you. Bye bye.","confidence":0.99323696,"words":[{"word":"john","start":0.56,"end":0.88,"confidence":0.9622772,"punctuated_word":"John","sentiment":"neutral","sentiment_score":0.004999244585633278},{"word":"delaney","start":0.88,"end":1.38,"confidence":0.89169955,"punctuated_word":"Delaney.","sentiment":"neutral","sentiment_score":0.004866758827120066},{"word":"hi","start":5.3599997,"end":5.8599997,"confidence":0.9417256,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03416774049401283},{"word":"no","start":29.78,"end":30.02,"confidence":0.7505976,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.20597600936889648},{"word":"we're","start":30.02,"end":30.26,"confidence":0.99881077,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.1607341468334198},{"word":"not","start":30.26,"end":30.76,"confidence":0.99892545,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.17113910615444183},{"word":"yep","start":33.78,"end":34.18,"confidence":0.98916316,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.054075680673122406},{"word":"very","start":34.18,"end":34.420002,"confidence":0.9772232,"punctuated_word":"Very","sentiment":"positive","sentiment_score":0.5971136093139648},{"word":"happy","start":34.420002,"end":34.74,"confidence":0.99968493,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.5601177215576172},{"word":"with","start":34.74,"end":34.9,"confidence":0.99323696,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.6039979457855225},{"word":"that","start":34.9,"end":35.06,"confidence":0.9034201,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5577510595321655},{"word":"provider","start":35.06,"end":35.54,"confidence":0.9975486,"punctuated_word":"provider.","sentiment":"positive","sentiment_score":0.4486148655414582},{"word":"thank","start":35.54,"end":35.7,"confidence":0.9998299,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6383726000785828},{"word":"you","start":35.7,"end":36.2,"confidence":0.999688,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5257346630096436},{"word":"bye","start":38.98,"end":39.14,"confidence":0.99304754,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.09463492780923843},{"word":"bye","start":39.14,"end":39.64,"confidence":0.9936967,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.07482699304819107}],"paragraphs":{"transcript":"\nJohn Delaney. Hi. No. We're not. Yep.\n\nVery happy with that provider. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"John Delaney.","start":0.56,"end":1.38,"sentiment":"neutral","sentiment_score":0.004933001706376672},{"text":"Hi.","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.03416774049401283},{"text":"No.","start":29.78,"end":30.02,"sentiment":"neutral","sentiment_score":-0.20597600936889648},{"text":"We're not.","start":30.02,"end":30.76,"sentiment":"neutral","sentiment_score":-0.16593662649393082},{"text":"Yep.","start":33.78,"end":34.18,"sentiment":"neutral","sentiment_score":0.054075680673122406}],"sentiment":"neutral","sentiment_score":-0.06281997682526708,"num_words":7,"start":0.56,"end":34.18},{"sentences":[{"text":"Very happy with that provider.","start":34.18,"end":35.54,"sentiment":"positive","sentiment_score":0.5535190403461456},{"text":"Thank you.","start":35.54,"end":36.2,"sentiment":"positive","sentiment_score":0.5820536315441132},{"text":"Bye bye.","start":38.98,"end":39.64,"sentiment":"neutral","sentiment_score":0.08473096042871475}],"sentiment":"positive","sentiment_score":0.45568493174182045,"num_words":9,"start":34.18,"end":39.64}]}}]}],"paragraphs":{"transcript":"\nChannel 1: John Delaney.\n\nChannel 0: Hi, Sarah. Good morning. This is Abby.\n\nChannel 1: Hi.\n\nChannel 0: I'm calling yeah. I'm calling on behalf of Daniel from TechnoOne. We are actually based in Springfield, Brisbane. The reason why I'm calling is that we've been speaking with a number of firms in Australia, basically. We wanted to see whether you're dealing with the same challenges of IT support or recurring IT issues.\n\nChannel 1: No. We're not.\n\nChannel 0: So far so good with\n\nChannel 1: Yep.\n\nChannel 0: the IT?\n\nChannel 1: Very happy with that provider. Thank you.\n\nChannel 0: Alright. Thank you. Take care. Okay? Bye bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"John Delaney.","start":0.56,"end":1.38,"sentiment":"neutral","sentiment_score":0.004933001706376672}],"sentiment":"neutral","sentiment_score":0.004933001706376672,"channel":1,"num_words":2,"start":0.56,"end":1.38},{"sentences":[{"text":"Hi, Sarah.","start":2.56,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.05223175510764122},{"text":"Good morning.","start":3.1999998,"end":3.86,"sentiment":"neutral","sentiment_score":0.1872294843196869},{"text":"This is Abby.","start":4.3199997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.11617300907770793}],"sentiment":"neutral","sentiment_score":0.11820592944111143,"channel":0,"num_words":7,"start":2.56,"end":5.2999997},{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.03416774049401283}],"sentiment":"neutral","sentiment_score":0.03416774049401283,"channel":1,"num_words":1,"start":5.3599997,"end":5.8599997},{"sentences":[{"text":"I'm calling yeah.","start":5.3599997,"end":6.64,"sentiment":"neutral","sentiment_score":0.03306639132400354},{"text":"I'm calling on behalf of Daniel from TechnoOne.","start":6.64,"end":9.22,"sentiment":"neutral","sentiment_score":0.02914709085598588},{"text":"We are actually based in Springfield, Brisbane.","start":10.08,"end":12.259999,"sentiment":"neutral","sentiment_score":0.01729912350752524},{"text":"The reason why I'm calling is that we've been speaking with a number of firms in Australia, basically.","start":12.785,"end":19.765,"sentiment":"neutral","sentiment_score":0.006358476148711311},{"text":"We wanted to see whether you're dealing with the same challenges of IT support or recurring IT issues.","start":20.145,"end":27.685,"sentiment":"neutral","sentiment_score":-0.005009459396306839}],"sentiment":"neutral","sentiment_score":0.008847260498441756,"channel":0,"num_words":54,"start":5.3599997,"end":27.685},{"sentences":[{"text":"No.","start":29.78,"end":30.02,"sentiment":"neutral","sentiment_score":-0.20597600936889648},{"text":"We're not.","start":30.02,"end":30.76,"sentiment":"neutral","sentiment_score":-0.16593662649393082}],"sentiment":"neutral","sentiment_score":-0.17928308745225272,"channel":1,"num_words":3,"start":29.78,"end":30.76},{"sentences":[{"text":"So far so good with","start":31.67,"end":33.91,"sentiment":"neutral","sentiment_score":0.033344560861587526}],"sentiment":"neutral","sentiment_score":0.033344560861587526,"channel":0,"num_words":5,"start":31.67,"end":33.91},{"sentences":[{"text":"Yep.","start":33.78,"end":34.18,"sentiment":"neutral","sentiment_score":0.054075680673122406}],"sentiment":"neutral","sentiment_score":0.054075680673122406,"channel":1,"num_words":1,"start":33.78,"end":34.18},{"sentences":[{"text":"the IT?","start":33.91,"end":34.57,"sentiment":"neutral","sentiment_score":0.10828063637018204}],"sentiment":"neutral","sentiment_score":0.10828063637018204,"channel":0,"num_words":2,"start":33.91,"end":34.57},{"sentences":[{"text":"Very happy with that provider.","start":34.18,"end":35.54,"sentiment":"positive","sentiment_score":0.5535190403461456},{"text":"Thank you.","start":35.54,"end":36.2,"sentiment":"positive","sentiment_score":0.5820536315441132}],"sentiment":"positive","sentiment_score":0.561671780688422,"channel":1,"num_words":7,"start":34.18,"end":36.2},{"sentences":[{"text":"Alright.","start":36.63,"end":37.03,"sentiment":"positive","sentiment_score":0.38862961530685425},{"text":"Thank you.","start":37.03,"end":37.510002,"sentiment":"positive","sentiment_score":0.5572687089443207},{"text":"Take care.","start":37.510002,"end":38.07,"sentiment":"positive","sentiment_score":0.40511175990104675},{"text":"Okay?","start":38.07,"end":38.47,"sentiment":"neutral","sentiment_score":0.18341633677482605},{"text":"Bye bye.","start":38.47,"end":39.13,"sentiment":"neutral","sentiment_score":0.12705526873469353}],"sentiment":"positive","sentiment_score":0.3438646784052253,"channel":0,"num_words":8,"start":36.63,"end":39.13},{"sentences":[{"text":"Bye bye.","start":38.98,"end":39.64,"sentiment":"neutral","sentiment_score":0.08473096042871475}],"sentiment":"neutral","sentiment_score":0.08473096042871475,"channel":1,"num_words":2,"start":38.98,"end":39.64}]},"summary":{"result":"success","short":"Abby from TechnoOne calls Sarah to inquire if she is dealing with the same challenges of IT support or recurring IT issues as other firms in Australia. Sarah responds that they are not dealing with IT support and the conversation ends with Abby thanking Sarah and saying goodbye."},"intents":{"segments":[{"text":"Very happy with that provider. Thank you.","start_word":75,"end_word":81,"intents":[{"intent":"Define provider satisfaction","confidence_score":0.00032489718}]}]},"sentiments":{"segments":[{"text":"John Delaney. Hi, Sarah. Good morning. This is Abby. I'm Hi. calling yeah. I'm calling on behalf of Daniel from TechnoOne. We are actually based in Springfield, Brisbane. The reason why I'm calling is that we've been speaking with a number of firms in Australia, basically. We wanted to see whether you're dealing with the same challenges of IT support or recurring IT issues. No. We're not. So far so good with Yep. the IT?","start_word":0,"end_word":74,"sentiment":"neutral","sentiment_score":0.01467118225991726},{"text":"Very happy with that provider. Thank you. Alright. Thank you. Take care.","start_word":75,"end_word":86,"sentiment":"positive","sentiment_score":0.4926719665527344},{"text":"Okay? Bye bye. Bye bye.","start_word":87,"end_word":91,"sentiment":"neutral","sentiment_score":0.12400352209806442}],"average":{"sentiment":"neutral","sentiment_score":0.08450218657372703}}}}