{"metadata":{"transaction_key":"deprecated","request_id":"01a0ea6d-6cf8-7791-95fd-186c71796bf4","sha256":"83d35f3cc947a500bab1e2117b120eeb74731b3f44ac8671216036c7dc761e35","created":"2026-09-28T23:50:36.314Z","duration":29.519938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":104,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":119,"output_tokens":119},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":119,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, James. It's Jenna here phoning again from Oakview Financial. I note that you've signed the document, but there were no instructions in there. Can you please just give me a callback when you've got a couple of minutes, please, to just confirm what you wish to proceed with, and I will update that, resend it to you for to re sign. Thank you. Best number is 130160796.","confidence":0.99902344,"words":[{"word":"hi","start":6.0,"end":6.3999996,"confidence":0.99316406,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.04429231584072113},{"word":"james","start":6.3999996,"end":6.7999997,"confidence":1.0,"punctuated_word":"James.","sentiment":"neutral","sentiment_score":0.04736267030239105},{"word":"it's","start":6.7999997,"end":7.12,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.10563748329877852},{"word":"jenna","start":7.12,"end":7.3599997,"confidence":0.9086914,"punctuated_word":"Jenna","sentiment":"neutral","sentiment_score":0.13679401576519012},{"word":"here","start":7.3599997,"end":7.68,"confidence":0.9970703,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.12155065685510635},{"word":"phoning","start":7.68,"end":8.0,"confidence":0.8625488,"punctuated_word":"phoning","sentiment":"neutral","sentiment_score":0.09157049655914308},{"word":"again","start":8.0,"end":8.16,"confidence":0.9970703,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.1192779541015625},{"word":"from","start":8.16,"end":8.48,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10953399538993835},{"word":"oakview","start":8.48,"end":8.96,"confidence":0.89624023,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.0825212150812149},{"word":"financial","start":8.96,"end":9.46,"confidence":0.99609375,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.08595472574234009},{"word":"i","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0189753919839859},{"word":"note","start":9.92,"end":10.16,"confidence":0.9838867,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.07714945077896118},{"word":"that","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1253751516342163},{"word":"you've","start":10.32,"end":10.639999,"confidence":0.98950195,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.10736258327960968},{"word":"signed","start":10.639999,"end":10.96,"confidence":0.99902344,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":-0.13095030188560486},{"word":"the","start":10.96,"end":11.12,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20099225640296936},{"word":"document","start":11.12,"end":11.5199995,"confidence":0.85424805,"punctuated_word":"document,","sentiment":"neutral","sentiment_score":-0.08607512712478638},{"word":"but","start":11.5199995,"end":11.679999,"confidence":0.97265625,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.17900629341602323},{"word":"there","start":11.679999,"end":11.84,"confidence":0.99902344,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.449160635471344},{"word":"were","start":11.84,"end":12.0,"confidence":0.99902344,"punctuated_word":"were","sentiment":"negative","sentiment_score":-0.4440482854843139},{"word":"no","start":12.0,"end":12.24,"confidence":1.0,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.4253882169723511},{"word":"instructions","start":12.24,"end":12.74,"confidence":1.0,"punctuated_word":"instructions","sentiment":"negative","sentiment_score":-0.4141445457935333},{"word":"in","start":12.88,"end":13.04,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.43884608149528503},{"word":"there","start":13.04,"end":13.54,"confidence":0.9970703,"punctuated_word":"there.","sentiment":"negative","sentiment_score":-0.39092791080474854},{"word":"can","start":13.655,"end":13.815,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.09211134910583496},{"word":"you","start":13.815,"end":13.8949995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06548185646533966},{"word":"please","start":13.8949995,"end":14.054999,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1381358951330185},{"word":"just","start":14.054999,"end":14.295,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09088404476642609},{"word":"give","start":14.295,"end":14.535,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.04682819545269013},{"word":"me","start":14.535,"end":14.615,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.050557032227516174},{"word":"a","start":14.615,"end":14.775,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.004105620086193085},{"word":"callback","start":14.775,"end":15.094999,"confidence":0.9921875,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.03724702447652817},{"word":"when","start":15.094999,"end":15.335,"confidence":0.9951172,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.01642659306526184},{"word":"you've","start":15.335,"end":15.415,"confidence":0.99902344,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.06676897406578064},{"word":"got","start":15.415,"end":15.575,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0023555010557174683},{"word":"a","start":15.575,"end":15.655,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.059788018465042114},{"word":"couple","start":15.655,"end":15.974999,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.10865019261837006},{"word":"of","start":15.974999,"end":16.055,"confidence":0.99121094,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.14853288233280182},{"word":"minutes","start":16.055,"end":16.535,"confidence":0.93066406,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":0.1329614222049713},{"word":"please","start":16.535,"end":17.015,"confidence":0.98535156,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.084963358938694},{"word":"to","start":17.015,"end":17.414999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0396621972322464},{"word":"just","start":17.414999,"end":17.654999,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09555354714393616},{"word":"confirm","start":17.654999,"end":18.135,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.14321376383304596},{"word":"what","start":18.135,"end":18.375,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.20684340596199036},{"word":"you","start":18.375,"end":18.455,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16835078597068787},{"word":"wish","start":18.455,"end":18.695,"confidence":0.99902344,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":0.1377442479133606},{"word":"to","start":18.695,"end":18.775,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09025861322879793},{"word":"proceed","start":18.775,"end":19.175,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.10127045214176178},{"word":"with","start":19.175,"end":19.414999,"confidence":0.79345703,"punctuated_word":"with,","sentiment":"neutral","sentiment_score":0.13900193572044373},{"word":"and","start":19.414999,"end":19.575,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12468335032463074},{"word":"i","start":19.575,"end":19.814999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0958891063928604},{"word":"will","start":19.814999,"end":20.055,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03323245048522949},{"word":"update","start":20.055,"end":20.455,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.06108585000038147},{"word":"that","start":20.455,"end":20.775,"confidence":0.9172363,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.06777313351631165},{"word":"resend","start":20.775,"end":21.175,"confidence":0.99560547,"punctuated_word":"resend","sentiment":"neutral","sentiment_score":0.08224369585514069},{"word":"it","start":21.175,"end":21.335,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.18610383570194244},{"word":"to","start":21.335,"end":21.414999,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17069540917873385},{"word":"you","start":21.414999,"end":21.575,"confidence":0.9863281,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0828399509191513},{"word":"for","start":21.575,"end":21.735,"confidence":0.9667969,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1320844292640686},{"word":"to","start":21.814999,"end":21.974998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06416448950767517},{"word":"re","start":21.974998,"end":22.215,"confidence":0.48901367,"punctuated_word":"re","sentiment":"neutral","sentiment_score":0.12011414021253586},{"word":"sign","start":22.215,"end":22.715,"confidence":0.91430664,"punctuated_word":"sign.","sentiment":"neutral","sentiment_score":0.07778856158256531},{"word":"thank","start":22.775,"end":23.015,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5971492528915405},{"word":"you","start":23.015,"end":23.515,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5289788246154785},{"word":"best","start":23.735,"end":23.974998,"confidence":0.8510742,"punctuated_word":"Best","sentiment":"neutral","sentiment_score":0.13711485266685486},{"word":"number","start":23.974998,"end":24.294998,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.08107808232307434},{"word":"is","start":24.294998,"end":24.455,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0944664403796196},{"word":"130160796","start":24.455,"end":27.435,"confidence":0.9996202,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.12360888719558716}],"paragraphs":{"transcript":"\nHi, James. It's Jenna here phoning again from Oakview Financial. I note that you've signed the document, but there were no instructions in there. Can you please just give me a callback when you've got a couple of minutes, please, to just confirm what you wish to proceed with, and I will update that, resend it to you for to re sign. Thank you.\n\nBest number is 130160796.","paragraphs":[{"sentences":[{"text":"Hi, James.","start":6.0,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.04582749307155609},{"text":"It's Jenna here phoning again from Oakview Financial.","start":6.7999997,"end":9.46,"sentiment":"neutral","sentiment_score":0.10660506784915924},{"text":"I note that you've signed the document, but there were no instructions in there.","start":9.76,"end":13.54,"sentiment":"neutral","sentiment_score":-0.2491715880376952},{"text":"Can you please just give me a callback when you've got a couple of minutes, please, to just confirm what you wish to proceed with, and I will update that, resend it to you for to re sign.","start":13.655,"end":22.715,"sentiment":"neutral","sentiment_score":0.06886335109409533},{"text":"Thank you.","start":22.775,"end":23.515,"sentiment":"positive","sentiment_score":0.5630640387535095}],"sentiment":"neutral","sentiment_score":0.018734823679551482,"num_words":64,"start":6.0,"end":23.515},{"sentences":[{"text":"Best number is 130160796.","start":23.735,"end":27.435,"sentiment":"neutral","sentiment_score":0.10906706564128399}],"sentiment":"neutral","sentiment_score":0.10906706564128399,"num_words":4,"start":23.735,"end":27.435}]}}]},{"alternatives":[{"transcript":"The person you have called is not available. Please leave a message after the tone.","confidence":1.0,"words":[{"word":"the","start":0.48,"end":0.64,"confidence":0.9941406,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.5395939350128174},{"word":"person","start":0.64,"end":0.96,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5649133324623108},{"word":"you","start":0.96,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5461965799331665},{"word":"have","start":1.12,"end":1.28,"confidence":0.9980469,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5085019469261169},{"word":"called","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.5730037093162537},{"word":"is","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.664227306842804},{"word":"not","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6593350768089294},{"word":"available","start":1.92,"end":2.42,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.639592170715332},{"word":"please","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4736393690109253},{"word":"leave","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.371012806892395},{"word":"a","start":3.1999998,"end":3.28,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.42276692390441895},{"word":"message","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.4038854241371155},{"word":"after","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.29738935828208923},{"word":"the","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.338722825050354},{"word":"tone","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.2876043915748596}],"paragraphs":{"transcript":"\nThe person you have called is not available. Please leave a message after the tone.","paragraphs":[{"sentences":[{"text":"The person you have called is not available.","start":0.48,"end":2.42,"sentiment":"negative","sentiment_score":-0.5869205072522163},{"text":"Please leave a message after the tone.","start":2.72,"end":4.5,"sentiment":"negative","sentiment_score":-0.37071729983602253}],"sentiment":"negative","sentiment_score":-0.4860256771246592,"num_words":15,"start":0.48,"end":4.5}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you have called is not available. Please leave a message after the tone.\n\nChannel 0: Hi, James. It's Jenna here phoning again from Oakview Financial. I note that you've signed the document, but there were no instructions in there. Can you please just give me a callback when you've got a couple of minutes, please, to just confirm what you wish to proceed with, and I will update that, resend it to you for to re sign. Thank you.\n\nBest number is 130160796.","paragraphs":[{"sentences":[{"text":"The person you have called is not available.","start":0.48,"end":2.42,"sentiment":"negative","sentiment_score":-0.5869205072522163},{"text":"Please leave a message after the tone.","start":2.72,"end":4.5,"sentiment":"negative","sentiment_score":-0.37071729983602253}],"sentiment":"negative","sentiment_score":-0.4860256771246592,"channel":1,"num_words":15,"start":0.48,"end":4.5},{"sentences":[{"text":"Hi, James.","start":6.0,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.04582749307155609},{"text":"It's Jenna here phoning again from Oakview Financial.","start":6.7999997,"end":9.46,"sentiment":"neutral","sentiment_score":0.10660506784915924},{"text":"I note that you've signed the document, but there were no instructions in there.","start":9.76,"end":13.54,"sentiment":"neutral","sentiment_score":-0.2491715880376952},{"text":"Can you please just give me a callback when you've got a couple of minutes, please, to just confirm what you wish to proceed with, and I will update that, resend it to you for to re sign.","start":13.655,"end":22.715,"sentiment":"neutral","sentiment_score":0.06886335109409533},{"text":"Thank you.","start":22.775,"end":23.515,"sentiment":"positive","sentiment_score":0.5630640387535095}],"sentiment":"neutral","sentiment_score":0.018734823679551482,"channel":0,"num_words":64,"start":6.0,"end":23.515},{"sentences":[{"text":"Best number is 130160796.","start":23.735,"end":27.435,"sentiment":"neutral","sentiment_score":0.10906706564128399}],"sentiment":"neutral","sentiment_score":0.10906706564128399,"channel":0,"num_words":4,"start":23.735,"end":27.435}]},"summary":{"result":"success","short":"A representative from Oakview Financial, Jenna, calls James to follow up on a document he signed but did not receive instructions for. Jenna requests that James call her back to confirm what he wants to proceed with and update the signature. She provides James with the best phone number to reach her."},"intents":{"segments":[{"text":"Can you please just give me a callback when you've got a couple of minutes, please, to just confirm what you wish to proceed with, and I will update that, resend it to you for to re sign. Thank you.","start_word":39,"end_word":78,"intents":[{"intent":"Callback request","confidence_score":0.01439805}]}]},"sentiments":{"segments":[{"text":"The person you have called is not available. Please leave a message after the tone.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.48001936078071594},{"text":"Hi, James. It's Jenna here phoning again from Oakview Financial. I note that you've signed the document, but there were no instructions in there. Can you please just give me a callback when you've got a couple of minutes, please, to just confirm what you wish to proceed with, and I will update that, resend it to you for to re sign.","start_word":15,"end_word":76,"sentiment":"neutral","sentiment_score":0.01478460244834423},{"text":"Thank you.","start_word":77,"end_word":78,"sentiment":"positive","sentiment_score":0.5517022609710693},{"text":"Best number is 130160796.","start_word":79,"end_word":82,"sentiment":"neutral","sentiment_score":0.1320997029542923}],"average":{"sentiment":"neutral","sentiment_score":-0.0386372253674419}}}}