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Yeah. So probably the first year in a long time that I've actually taken more than more than normal to to just spend time and no. I didn't. No. No. I was I spoke to you on Thursday last week. I spoke to you. It was like I sure did. I was you you were the last last yeah. Last call I spoke to you before I locked up the office at 7PM. So I have spoken to Jamie this morning. Your claim's been approved as of this morning. She's pushing her payment through as well. She's gonna call you today, and you're getting a confirmation letter emailed out to you today as well. Yeah. Yeah. Sorry. Yeah. Yeah. Ask ask her. Yes. No. But I spoke to her this morning. She's giving you a call today, and you'll have the letter come out to you today as well. So that'll all go through, and she's pushing a payment through as well. So that way, you'll get money ASAP. So that way, that's all all there. So the letter will detail like, it it outlines all the payment stuff and everything like that. So you'll get that by this afternoon, she said. And then she was like, well, I'm gonna give him a call today, this morning, at some point. Otherwise, I know that, you know, he'll give me a call. But yeah. Yeah. Yeah. He's sitting on your hands, so you may as well pick up the phone. Well, you won't you won't need doctor certificates until June. So your your doctor's statements covers you through till June. So she's just gonna basically she'll just touch base with you. Like, she'll set out the parameters as to what she'll touch base with you, but, usually, it's every month she touches base with you. So it'll basically be sort of May, June to find out how your recovery is going, your intention to go back to work, stuff like that. I'll go from there. Yeah. Yes. What your recovery is allowing you to do. Yes. Yeah. 100%. No. Definitely. So, no, this should this this this will definitely be a step in that direction to pay the bills. It's money in the door. Absolutely. Not a problem at all. If I don't hear from her by this afternoon, I have my afternoon pretty free. So I'm gonna put in my calendar to give her a call by 03:30 if I don't have a letter in my inbox. So that way because she's down in oh, wait. Yeah. This yeah. I was gonna say New South Wales or Melbourne, where all insurers really are. There you go. But I just realized daylight savings finished at the beginning of this week, so she's on the same time as Queensland because that's where I am. Yeah. We're all on the same time. Yes. So, yeah, I'll I'll I'll just make sure I give her a call before before 04:00 anyway and touch base with her if I don't have a letter in my inbox by then. Because she said she'd cc us in so that way we received your letter as well. Okay. That's okay. Glad we could get the win across the line. Yeah. Just time time frame. Yeah. Yeah. Yeah. And the good thing is is they're gonna get money in the bank now. Yes. No. Definitely not. Alright. That's okay. I'm glad we could have a big win for the day. That's okay. See you. Bye, 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Paul. Sorry I missed you. How are you going? Yeah. Good.\n\nGood. Just took a couple extra days on a extra long weekend to just spend some of the school holidays with with my little ones. Yeah. Yeah. So probably the first year in a long time that I've actually taken more than more than normal to to just spend time and no.\n\nI didn't. No. No. I was I spoke to you on Thursday last week. I spoke to you.\n\nIt was like I sure did. I was you you were the last last yeah. Last call I spoke to you before I locked up the office at 7PM. So I have spoken to Jamie this morning. Your claim's been approved as of this morning.\n\nShe's pushing her payment through as well. She's gonna call you today, and you're getting a confirmation letter emailed out to you today as well. Yeah. Yeah. Sorry.\n\nYeah. Yeah. Ask ask her. Yes. No.\n\nBut I spoke to her this morning. She's giving you a call today, and you'll have the letter come out to you today as well. So that'll all go through, and she's pushing a payment through as well. So that way, you'll get money ASAP. So that way, that's all all there.\n\nSo the letter will detail like, it it outlines all the payment stuff and everything like that. So you'll get that by this afternoon, she said. And then she was like, well, I'm gonna give him a call today, this morning, at some point. Otherwise, I know that, you know, he'll give me a call. But yeah.\n\nYeah. Yeah. He's sitting on your hands, so you may as well pick up the phone. Well, you won't you won't need doctor certificates until June. So your your doctor's statements covers you through till June.\n\nSo she's just gonna basically she'll just touch base with you. Like, she'll set out the parameters as to what she'll touch base with you, but, usually, it's every month she touches base with you. So it'll basically be sort of May, June to find out how your recovery is going, your intention to go back to work, stuff like that. I'll go from there. Yeah.\n\nYes. What your recovery is allowing you to do. Yes. Yeah. 100%.\n\nNo. Definitely. So, no, this should this this this will definitely be a step in that direction to pay the bills. It's money in the door. Absolutely.\n\nNot a problem at all. If I don't hear from her by this afternoon, I have my afternoon pretty free. So I'm gonna put in my calendar to give her a call by 03:30 if I don't have a letter in my inbox. So that way because she's down in oh, wait. Yeah.\n\nThis yeah. I was gonna say New South Wales or Melbourne, where all insurers really are. There you go. But I just realized daylight savings finished at the beginning of this week, so she's on the same time as Queensland because that's where I am. Yeah.\n\nWe're all on the same time. Yes. So, yeah, I'll I'll I'll just make sure I give her a call before before 04:00 anyway and touch base with her if I don't have a letter in my inbox by then. Because she said she'd cc us in so that way we received your letter as well. Okay.\n\nThat's okay. Glad we could get the win across the line. Yeah. Just time time frame. Yeah.\n\nYeah. Yeah. And the good thing is is they're gonna get money in the bank now. Yes. No.\n\nDefinitely not. Alright. That's okay. I'm glad we could have a big win for the day. That's okay.\n\nSee you. Bye, Paul.","paragraphs":[{"sentences":[{"text":"Hi, Paul.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.08157146722078323},{"text":"Sorry I missed you.","start":3.28,"end":4.66,"sentiment":"neutral","sentiment_score":0.07061320450156927},{"text":"How are you going?","start":4.7999997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.16056012734770775},{"text":"Yeah.","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.13975191116333008},{"text":"Good.","start":11.04,"end":11.44,"sentiment":"positive","sentiment_score":0.5625833868980408}],"sentiment":"neutral","sentiment_score":0.14918096332500377,"num_words":12,"start":2.56,"end":11.44},{"sentences":[{"text":"Good.","start":11.44,"end":11.84,"sentiment":"positive","sentiment_score":0.5282536745071411},{"text":"Just took a couple extra days on a extra long weekend to just spend some of the school holidays with with my little 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on Thursday last week.","start":33.22,"end":35.22,"sentiment":"neutral","sentiment_score":-0.02172132218256593},{"text":"I spoke to you.","start":35.22,"end":35.660004,"sentiment":"neutral","sentiment_score":-0.0075634559616446495}],"sentiment":"neutral","sentiment_score":-0.028491024393588305,"num_words":18,"start":32.260002,"end":35.660004},{"sentences":[{"text":"It was like I sure did.","start":35.660004,"end":39.14,"sentiment":"neutral","sentiment_score":0.006764127562443416},{"text":"I was you you were the last last yeah.","start":39.14,"end":41.86,"sentiment":"neutral","sentiment_score":-0.01828804746684101},{"text":"Last call I spoke to you before I locked up the office at 7PM.","start":41.86,"end":44.58,"sentiment":"neutral","sentiment_score":-0.024475226311811378},{"text":"So I have spoken to Jamie this morning.","start":44.58,"end":53.235,"sentiment":"neutral","sentiment_score":0.031848404789343476},{"text":"Your claim's been approved as of this 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wait.","start":247.77,"end":253.47,"sentiment":"neutral","sentiment_score":0.010967578583707413},{"text":"Yeah.","start":253.69,"end":254.19,"sentiment":"neutral","sentiment_score":0.001869227271527052}],"sentiment":"neutral","sentiment_score":0.05914350599050522,"num_words":53,"start":234.355,"end":254.19},{"sentences":[{"text":"This yeah.","start":254.25,"end":255.69,"sentiment":"neutral","sentiment_score":-0.0010998179204761982},{"text":"I was gonna say New South Wales or Melbourne, where all insurers really are.","start":255.69,"end":260.51,"sentiment":"neutral","sentiment_score":-0.011051608249545097},{"text":"There you go.","start":262.815,"end":268.815,"sentiment":"neutral","sentiment_score":0.003528603352606297},{"text":"But I just realized daylight savings finished at the beginning of this week, so she's on the same time as Queensland because that's where I am.","start":268.815,"end":277.12003,"sentiment":"neutral","sentiment_score":-0.0021688169978845576},{"text":"Yeah.","start":277.42,"end":277.92,"sentiment":"neutral","sentiment_score":0.01046442799270153}],"sentiment":"neutral","sentiment_score":-0.004179590331066562,"num_words":46,"start":254.25,"end":277.92},{"sentences":[{"text":"We're all on the same time.","start":278.78,"end":279.90002,"sentiment":"neutral","sentiment_score":0.015047061877946058},{"text":"Yes.","start":279.90002,"end":280.40002,"sentiment":"neutral","sentiment_score":0.04566308483481407},{"text":"So, yeah, I'll I'll I'll just make sure I give her a call before before 04:00 anyway and touch base with her if I don't have a letter in my inbox by then.","start":280.94,"end":288.275,"sentiment":"neutral","sentiment_score":0.020231342460840206},{"text":"Because she said she'd cc us in so that way we received your letter as well.","start":288.275,"end":292.535,"sentiment":"neutral","sentiment_score":0.013396490045124665},{"text":"Okay.","start":292.915,"end":293.415,"sentiment":"neutral","sentiment_score":0.06920126080513}],"sentiment":"neutral","sentiment_score":0.01907236594451477,"num_words":57,"start":278.78,"end":293.415},{"sentences":[{"text":"That's okay.","start":295.715,"end":296.435,"sentiment":"positive","sentiment_score":0.4320976138114929},{"text":"Glad we could get the win across the line.","start":296.435,"end":298.535,"sentiment":"positive","sentiment_score":0.3476494550704956},{"text":"Yeah.","start":305.06,"end":305.56,"sentiment":"neutral","sentiment_score":-0.03493887186050415},{"text":"Just time time 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now.","start":336.70502,"end":340.565,"sentiment":"neutral","sentiment_score":0.2528646979480982},{"text":"Yes.","start":349.28,"end":349.52,"sentiment":"neutral","sentiment_score":0.003762505017220974},{"text":"No.","start":349.52,"end":349.76,"sentiment":"neutral","sentiment_score":-0.05105563998222351}],"sentiment":"neutral","sentiment_score":0.18969095141316453,"num_words":18,"start":327.25,"end":349.76},{"sentences":[{"text":"Definitely not.","start":349.76,"end":350.74,"sentiment":"neutral","sentiment_score":-0.09595188498497009},{"text":"Alright.","start":351.12,"end":351.62,"sentiment":"neutral","sentiment_score":0.04252390190958977},{"text":"That's okay.","start":354.03894,"end":354.67892,"sentiment":"neutral","sentiment_score":0.21038171648979187},{"text":"I'm glad we could have a big win for the day.","start":354.67892,"end":357.09894,"sentiment":"positive","sentiment_score":0.8401155119592493},{"text":"That's okay.","start":359.39893,"end":360.21893,"sentiment":"positive","sentiment_score":0.4872032105922699}],"sentiment":"positive","sentiment_score":0.5826144787586398,"num_words":18,"start":349.76,"end":360.21893},{"sentences":[{"text":"See you.","start":360.83893,"end":361.57892,"sentiment":"neutral","sentiment_score":0.23680610954761505},{"text":"Bye, Paul.","start":361.87894,"end":362.6989,"sentiment":"neutral","sentiment_score":0.15264470875263214}],"sentiment":"neutral","sentiment_score":0.1947254091501236,"num_words":4,"start":360.83893,"end":362.6989}]}}]},{"alternatives":[{"transcript":"Hi, Larissa. That's alright. That's yeah. Not too bad. Not too bad. Not too bad at all. How's everything you're right? That's nice, isn't it? It's nice. That's fair. That's fair. That's fair. Yeah. That's right. I hope you took the Thursday as well last week. Oh, that's right. She spoke to me on the Thursday at 07:00 in the afternoon or so. So that's just a bit late. So I don't know have you spoken to anybody today? Or Okay. Oh, good. I guess I guess hassling on the kind of work, you know, because I asked to speak I have to speak to our manager. I said, you know, I don't I feel like somebody's not doing their job, you know. You know? So if I wasn't approved today, I was gonna call tell her that I was because I spoke to my physio yesterday, and he deals with him on a on a regular basis. And he goes, just tell me we're gonna go to the fair work. I'll I'll fair to the ombudsman, to the ombudsman, to the insurance ombudsman. And I said, yeah. No worries. Yeah. Okay. Awesome. Awesome. Okay. Awesome. Awesome. Awesome. Yeah. Yeah. I won't hold I'll look out. I won't really hold my breath because she told me that she told me our manager would call me yesterday too, And she did tell me she'd called me quite a few times and never did. And that's why I followed up. Because I'm doing nothing else. Yeah. I don't I'm not normally as pushy, but I'm doing nothing. So yeah. All good. And that's been as long as I keep kind of providing doctor certificates, that keeps yeah. Yes. Yep. Yeah. No. My intention is that my intention would be to go back today, you know, to I'm not allowed to do that. But, you know, because I I I got Yeah. Like, I'm not I'm not one to sit around and do nothing, so I need to be doing something. So the for me to be sitting around doing something is you know, it's a torture on itself now. That's why it's like got yeah. I'm not I'm not keen to be on getting getting money from the insurance company for nothing. I just, you know, I just needed to pay the bills. Hello? Oh, good. Thank you. Thanks very much. Much appreciated. Right. Okay. She is in New South Wales, am I? She's in North India. Yeah. No. She's in she's she's definitely in Sydney. Yeah. Yeah. Because, yeah, because we spoke about that because we spoke about that, but I was talking about it. But you got it. Yeah. We're we're all on the same time now, I honey. No worries. No worries. No worries. No worries. I appreciate it. I appreciate it. Thanks very much. Thanks. Thanks. Yeah. Well, you know, like, I didn't doubt that the people who got it across the line because it wasn't it was a legitimate a legitimate reason, but it was just a yeah. Like, to be honest, I I felt like they were dragging their heels. That is you know, and I understand why they you know, I understand why they do it. Another week that they they don't have to pay as the interest they gain on. You know, they have a 100 people that they've been the same, but they they gain the interest on it. Might not be much, but it's something, you know. Yes. I I don't it's just hard. It's just hard to be to be brought through that kind of scenario. Yeah. Well, that's a positive now. That was a positive three weeks ago when they were asking for information that they've been given already. You know? Alright. No worries. Well, thanks so much. No worries. Thanks. Thanks. Bye bye. Bye bye. Bye. Bye 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Larissa. That's alright. That's yeah. Not too bad. Not too bad.\n\nNot too bad at all. How's everything you're right? That's nice, isn't it? It's nice. That's fair.\n\nThat's fair. That's fair. Yeah. That's right. I hope you took the Thursday as well last week.\n\nOh, that's right. She spoke to me on the Thursday at 07:00 in the afternoon or so. So that's just a bit late. So I don't know have you spoken to anybody today? Or Okay.\n\nOh, good. I guess I guess hassling on the kind of work, you know, because I asked to speak I have to speak to our manager. I said, you know, I don't I feel like somebody's not doing their job, you know. You know? So if I wasn't approved today, I was gonna call tell her that I was because I spoke to my physio yesterday, and he deals with him on a on a regular basis.\n\nAnd he goes, just tell me we're gonna go to the fair work. I'll I'll fair to the ombudsman, to the ombudsman, to the insurance ombudsman. And I said, yeah. No worries. Yeah.\n\nOkay. Awesome. Awesome. Okay. Awesome.\n\nAwesome. Awesome. Yeah. Yeah. I won't hold I'll look out.\n\nI won't really hold my breath because she told me that she told me our manager would call me yesterday too, And she did tell me she'd called me quite a few times and never did. And that's why I followed up. Because I'm doing nothing else. Yeah. I don't I'm not normally as pushy, but I'm doing nothing.\n\nSo yeah. All good. And that's been as long as I keep kind of providing doctor certificates, that keeps yeah. Yes. Yep.\n\nYeah. No. My intention is that my intention would be to go back today, you know, to I'm not allowed to do that. But, you know, because I I I got Yeah. Like, I'm not I'm not one to sit around and do nothing, so I need to be doing something.\n\nSo the for me to be sitting around doing something is you know, it's a torture on itself now. That's why it's like got yeah. I'm not I'm not keen to be on getting getting money from the insurance company for nothing. I just, you know, I just needed to pay the bills. Hello?\n\nOh, good. Thank you. Thanks very much. Much appreciated. Right.\n\nOkay. She is in New South Wales, am I? She's in North India. Yeah. No.\n\nShe's in she's she's definitely in Sydney. Yeah. Yeah. Because, yeah, because we spoke about that because we spoke about that, but I was talking about it. But you got it.\n\nYeah. We're we're all on the same time now, I honey. No worries. No worries. No worries.\n\nNo worries. I appreciate it. I appreciate it. Thanks very much. Thanks.\n\nThanks. Yeah. Well, you know, like, I didn't doubt that the people who got it across the line because it wasn't it was a legitimate a legitimate reason, but it was just a yeah. Like, to be honest, I I felt like they were dragging their heels. That is you know, and I understand why they you know, I understand why they do it.\n\nAnother week that they they don't have to pay as the interest they gain on. You know, they have a 100 people that they've been the same, but they they gain the interest on it. Might not be much, but it's something, you know. Yes. I I don't it's just hard.\n\nIt's just hard to be to be brought through that kind of scenario. Yeah. Well, that's a positive now. That was a positive three weeks ago when they were asking for information that they've been given already. You know?\n\nAlright. No worries. Well, thanks so much. No worries. Thanks.\n\nThanks. Bye bye. Bye bye. Bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Larissa.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":0.06773386523127556},{"text":"That's alright.","start":5.12,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.12374242767691612},{"text":"That's yeah.","start":5.8399997,"end":6.72,"sentiment":"neutral","sentiment_score":0.15008992701768875},{"text":"Not too bad.","start":6.72,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.18255920708179474},{"text":"Not too bad.","start":7.3599997,"end":8.16,"sentiment":"neutral","sentiment_score":0.18027217189470926}],"sentiment":"neutral","sentiment_score":0.14763554806510606,"num_words":12,"start":1.28,"end":8.16},{"sentences":[{"text":"Not too bad at all.","start":8.16,"end":8.88,"sentiment":"neutral","sentiment_score":0.19787478744983672},{"text":"How's everything you're right?","start":8.88,"end":10.26,"sentiment":"neutral","sentiment_score":0.1478583700954914},{"text":"That's nice, isn't it?","start":15.955,"end":17.175,"sentiment":"neutral","sentiment_score":0.24322016537189484},{"text":"It's nice.","start":17.555,"end":18.295,"sentiment":"neutral","sentiment_score":0.015920918434858322},{"text":"That's fair.","start":19.155,"end":19.875,"sentiment":"neutral","sentiment_score":0.15760302543640137}],"sentiment":"neutral","sentiment_score":0.17063152746242635,"num_words":17,"start":8.16,"end":19.875},{"sentences":[{"text":"That's fair.","start":19.875,"end":20.595,"sentiment":"neutral","sentiment_score":0.20302033424377441},{"text":"That's fair.","start":20.595,"end":21.494999,"sentiment":"neutral","sentiment_score":0.16533124446868896},{"text":"Yeah.","start":28.435,"end":28.675,"sentiment":"neutral","sentiment_score":0.0821000263094902},{"text":"That's right.","start":28.675,"end":29.14,"sentiment":"neutral","sentiment_score":0.12493675202131271},{"text":"I hope you took the Thursday as well last week.","start":29.14,"end":31.32,"sentiment":"neutral","sentiment_score":0.17228233739733695}],"sentiment":"neutral","sentiment_score":0.16420588598531835,"num_words":17,"start":19.875,"end":31.32},{"sentences":[{"text":"Oh, that's right.","start":35.059998,"end":35.78,"sentiment":"neutral","sentiment_score":-0.006376519178350766},{"text":"She spoke to me on the Thursday at 07:00 in the afternoon or so.","start":35.78,"end":38.739998,"sentiment":"neutral","sentiment_score":-0.0025715503974684645},{"text":"So that's just a bit late.","start":38.739998,"end":41.4,"sentiment":"neutral","sentiment_score":-0.002513403072953224},{"text":"So I don't know have you spoken to anybody today?","start":47.265003,"end":50.305,"sentiment":"neutral","sentiment_score":-0.053580422326922415},{"text":"Or Okay.","start":50.305,"end":64.67,"sentiment":"neutral","sentiment_score":0.032184939831495285}],"sentiment":"neutral","sentiment_score":-0.015475600718387536,"num_words":35,"start":35.059998,"end":64.67},{"sentences":[{"text":"Oh, good.","start":65.05,"end":65.61,"sentiment":"neutral","sentiment_score":0.09565042704343796},{"text":"I guess I guess hassling on the kind of work, you know, because I asked to speak I have to speak to our manager.","start":65.61,"end":71.615,"sentiment":"neutral","sentiment_score":-0.11659514717757702},{"text":"I said, you know, I don't I feel like somebody's not doing their job, you know.","start":72.075,"end":75.215,"sentiment":"neutral","sentiment_score":-0.24186767311766744},{"text":"You know?","start":75.994995,"end":76.634995,"sentiment":"neutral","sentiment_score":-0.07936496660113335},{"text":"So if I wasn't approved today, I was gonna call tell her that I was because I spoke to my physio yesterday, and he deals with him on a on a regular basis.","start":76.634995,"end":84.715,"sentiment":"neutral","sentiment_score":-0.15690670523679617}],"sentiment":"neutral","sentiment_score":-0.15342229420875575,"num_words":77,"start":65.05,"end":84.715},{"sentences":[{"text":"And he goes, just tell me we're gonna go to the fair work.","start":84.715,"end":86.799995,"sentiment":"neutral","sentiment_score":0.1262826226078547},{"text":"I'll I'll fair to the ombudsman, to the ombudsman, to the insurance ombudsman.","start":86.799995,"end":90.9,"sentiment":"neutral","sentiment_score":0.08279081663260093},{"text":"And I said, yeah.","start":91.2,"end":91.92,"sentiment":"neutral","sentiment_score":0.042687089182436466},{"text":"No worries.","start":91.92,"end":92.58,"sentiment":"neutral","sentiment_score":0.04846661537885666},{"text":"Yeah.","start":93.2,"end":93.7,"sentiment":"neutral","sentiment_score":0.025476502254605293}],"sentiment":"neutral","sentiment_score":0.09124584242024204,"num_words":33,"start":84.715,"end":93.7},{"sentences":[{"text":"Okay.","start":106.325,"end":106.645,"sentiment":"neutral","sentiment_score":0.15269136428833008},{"text":"Awesome.","start":106.645,"end":107.145,"sentiment":"positive","sentiment_score":0.6424139142036438},{"text":"Awesome.","start":108.244995,"end":108.744995,"sentiment":"positive","sentiment_score":0.712398886680603},{"text":"Okay.","start":115.57,"end":115.81,"sentiment":"positive","sentiment_score":0.4043629765510559},{"text":"Awesome.","start":115.81,"end":116.31,"sentiment":"positive","sentiment_score":0.5853644609451294}],"sentiment":"positive","sentiment_score":0.49944632053375243,"num_words":5,"start":106.325,"end":116.31},{"sentences":[{"text":"Awesome.","start":116.85,"end":117.35,"sentiment":"positive","sentiment_score":0.6565197110176086},{"text":"Awesome.","start":117.49,"end":117.99,"sentiment":"positive","sentiment_score":0.6471588611602783},{"text":"Yeah.","start":123.649994,"end":124.149994,"sentiment":"neutral","sentiment_score":0.05172647535800934},{"text":"Yeah.","start":126.049995,"end":126.549995,"sentiment":"neutral","sentiment_score":0.03208793327212334},{"text":"I won't hold I'll look out.","start":133.305,"end":135.405,"sentiment":"neutral","sentiment_score":-0.07246215020616849}],"sentiment":"neutral","sentiment_score":0.09527200795710086,"num_words":10,"start":116.85,"end":135.405},{"sentences":[{"text":"I won't really hold my breath because she told me that she told me our manager would call me yesterday too, And she did tell me she'd called me quite a few times and never did.","start":136.025,"end":144.0,"sentiment":"neutral","sentiment_score":-0.21011827596359783},{"text":"And that's why I followed up.","start":144.0,"end":145.20001,"sentiment":"neutral","sentiment_score":-0.14212270950277647},{"text":"Because I'm doing nothing else.","start":145.20001,"end":146.66,"sentiment":"neutral","sentiment_score":-0.20795800685882568},{"text":"Yeah.","start":146.88,"end":147.12001,"sentiment":"neutral","sentiment_score":-0.1358361691236496},{"text":"I don't I'm not normally as pushy, but I'm doing nothing.","start":147.12001,"end":150.02,"sentiment":"neutral","sentiment_score":-0.23566496101292697}],"sentiment":"neutral","sentiment_score":-0.20652432146213823,"num_words":59,"start":136.025,"end":150.02},{"sentences":[{"text":"So yeah.","start":151.04001,"end":156.58,"sentiment":"neutral","sentiment_score":0.03459027782082558},{"text":"All good.","start":157.655,"end":158.055,"sentiment":"neutral","sentiment_score":0.223284050822258},{"text":"And that's been as long as I keep kind of providing doctor certificates, that keeps yeah.","start":158.055,"end":167.995,"sentiment":"neutral","sentiment_score":0.037371757556684315},{"text":"Yes.","start":178.77,"end":179.27,"sentiment":"neutral","sentiment_score":0.03475642576813698},{"text":"Yep.","start":183.49,"end":183.705,"sentiment":"neutral","sentiment_score":0.11595704406499864}],"sentiment":"neutral","sentiment_score":0.05747319309210235,"num_words":22,"start":151.04001,"end":183.705},{"sentences":[{"text":"Yeah.","start":186.425,"end":186.825,"sentiment":"neutral","sentiment_score":0.012397630140185356},{"text":"No.","start":186.825,"end":187.325,"sentiment":"neutral","sentiment_score":-0.08763107657432556},{"text":"My intention is that my intention would be to go back today, you know, to I'm not allowed to do that.","start":187.785,"end":194.045,"sentiment":"neutral","sentiment_score":-0.07615994351605575},{"text":"But, you know, because I I I got Yeah.","start":194.425,"end":199.32,"sentiment":"neutral","sentiment_score":-0.0007479246705770493},{"text":"Like, I'm not I'm not one to sit around and do nothing, so I need to be doing something.","start":199.32,"end":203.56,"sentiment":"neutral","sentiment_score":-0.31903907186106634}],"sentiment":"neutral","sentiment_score":-0.1518248225032699,"num_words":51,"start":186.425,"end":203.56},{"sentences":[{"text":"So the for me to be sitting around doing something is you know, it's a torture on itself now.","start":203.56,"end":209.34,"sentiment":"negative","sentiment_score":-0.4415888111842306},{"text":"That's why it's like got yeah.","start":210.92,"end":214.41772,"sentiment":"neutral","sentiment_score":-0.20466827849547067},{"text":"I'm not I'm not keen to be on getting getting money from the insurance company for nothing.","start":214.41772,"end":217.485,"sentiment":"negative","sentiment_score":-0.4367389591301189},{"text":"I just, you know, I just needed to pay the bills.","start":217.545,"end":220.285,"sentiment":"neutral","sentiment_score":-0.2821956940672614},{"text":"Hello?","start":229.27,"end":229.77,"sentiment":"neutral","sentiment_score":0.15181304514408112}],"sentiment":"negative","sentiment_score":-0.3702796107089078,"num_words":54,"start":203.56,"end":229.77},{"sentences":[{"text":"Oh, good.","start":230.39,"end":230.87,"sentiment":"positive","sentiment_score":0.4136931151151657},{"text":"Thank you.","start":230.87,"end":231.43001,"sentiment":"positive","sentiment_score":0.6088846325874329},{"text":"Thanks very much.","start":231.43001,"end":232.31,"sentiment":"positive","sentiment_score":0.713985820611318},{"text":"Much appreciated.","start":232.31,"end":233.05,"sentiment":"positive","sentiment_score":0.653213381767273},{"text":"Right.","start":247.655,"end":247.895,"sentiment":"neutral","sentiment_score":0.02048437297344208}],"sentiment":"positive","sentiment_score":0.5514024093747139,"num_words":10,"start":230.39,"end":247.895},{"sentences":[{"text":"Okay.","start":247.895,"end":248.395,"sentiment":"neutral","sentiment_score":0.02116205357015133},{"text":"She is in New South Wales, am I?","start":252.215,"end":254.11,"sentiment":"neutral","sentiment_score":0.0008643050095997751},{"text":"She's in North India.","start":254.11,"end":255.23,"sentiment":"neutral","sentiment_score":-0.002520066744182259},{"text":"Yeah.","start":255.23,"end":255.73,"sentiment":"neutral","sentiment_score":0.004056118428707123},{"text":"No.","start":259.87,"end":260.11,"sentiment":"neutral","sentiment_score":-0.054690152406692505}],"sentiment":"neutral","sentiment_score":-0.002175853820517659,"num_words":15,"start":247.895,"end":260.11},{"sentences":[{"text":"She's in she's she's definitely in Sydney.","start":260.11,"end":262.35,"sentiment":"neutral","sentiment_score":-0.0010829994987164224},{"text":"Yeah.","start":262.35,"end":262.85,"sentiment":"neutral","sentiment_score":0.015787500888109207},{"text":"Yeah.","start":263.31,"end":263.55,"sentiment":"neutral","sentiment_score":0.017054369673132896},{"text":"Because, yeah, because we spoke about that because we spoke about that, but I was talking about it.","start":263.55,"end":271.27502,"sentiment":"neutral","sentiment_score":0.005124638529701365},{"text":"But you got it.","start":272.05502,"end":276.935,"sentiment":"neutral","sentiment_score":0.001791693503037095}],"sentiment":"neutral","sentiment_score":0.004021649729580649,"num_words":31,"start":260.11,"end":276.935},{"sentences":[{"text":"Yeah.","start":276.935,"end":277.17502,"sentiment":"neutral","sentiment_score":0.014006214216351507},{"text":"We're we're all on the same time now, I honey.","start":277.17502,"end":290.85,"sentiment":"neutral","sentiment_score":0.009862164594233036},{"text":"No worries.","start":290.91,"end":291.57,"sentiment":"neutral","sentiment_score":0.00796985300257802},{"text":"No worries.","start":291.63,"end":292.37,"sentiment":"neutral","sentiment_score":0.013070566114038229},{"text":"No worries.","start":293.07,"end":293.565,"sentiment":"neutral","sentiment_score":0.1125631332397461}],"sentiment":"neutral","sentiment_score":0.022343233227729797,"num_words":17,"start":276.935,"end":293.565},{"sentences":[{"text":"No worries.","start":293.645,"end":293.965,"sentiment":"neutral","sentiment_score":0.20448200404644012},{"text":"I appreciate it.","start":293.965,"end":294.765,"sentiment":"positive","sentiment_score":0.44143911202748615},{"text":"I appreciate it.","start":294.765,"end":295.405,"sentiment":"positive","sentiment_score":0.54648424188296},{"text":"Thanks very much.","start":295.405,"end":296.385,"sentiment":"positive","sentiment_score":0.565572182337443},{"text":"Thanks.","start":297.005,"end":297.405,"sentiment":"positive","sentiment_score":0.43767961859703064}],"sentiment":"positive","sentiment_score":0.4589275196194649,"num_words":12,"start":293.645,"end":297.405},{"sentences":[{"text":"Thanks.","start":297.405,"end":297.905,"sentiment":"positive","sentiment_score":0.419425368309021},{"text":"Yeah.","start":299.565,"end":299.725,"sentiment":"neutral","sentiment_score":0.06988891959190369},{"text":"Well, you know, like, I didn't doubt that the people who got it across the line because it wasn't it was a legitimate a legitimate reason, but it was just a yeah.","start":299.725,"end":308.03998,"sentiment":"neutral","sentiment_score":-0.015156220411881804},{"text":"Like, to be honest, I I felt like they were dragging their heels.","start":308.03998,"end":313.09998,"sentiment":"neutral","sentiment_score":-0.30953589941446596},{"text":"That is you know, and I understand why they you know, I understand why they do it.","start":313.47998,"end":316.68,"sentiment":"neutral","sentiment_score":-0.14031155801871242}],"sentiment":"neutral","sentiment_score":-0.10007731162477285,"num_words":64,"start":297.405,"end":316.68},{"sentences":[{"text":"Another week that they they don't have to pay as the interest they gain on.","start":316.68,"end":320.765,"sentiment":"neutral","sentiment_score":-0.16595478455225626},{"text":"You know, they have a 100 people that they've been the same, but they they gain the interest on it.","start":320.765,"end":324.605,"sentiment":"neutral","sentiment_score":-0.11668302118778229},{"text":"Might not be much, but it's something, you know.","start":324.605,"end":328.225,"sentiment":"neutral","sentiment_score":-0.0969330800904168},{"text":"Yes.","start":328.685,"end":329.085,"sentiment":"neutral","sentiment_score":-0.07794632017612457},{"text":"I I don't it's just hard.","start":329.085,"end":331.565,"sentiment":"neutral","sentiment_score":-0.20311992118755975}],"sentiment":"neutral","sentiment_score":-0.13709893647362204,"num_words":51,"start":316.68,"end":331.565},{"sentences":[{"text":"It's just hard to be to be brought through that kind of scenario.","start":331.565,"end":335.185,"sentiment":"neutral","sentiment_score":-0.2221036725319349},{"text":"Yeah.","start":341.11002,"end":341.61002,"sentiment":"neutral","sentiment_score":0.0946415588259697},{"text":"Well, that's a positive now.","start":341.91,"end":343.11002,"sentiment":"neutral","sentiment_score":0.15104274600744247},{"text":"That was a positive three weeks ago when they were asking for information that they've been given already.","start":343.11002,"end":347.89502,"sentiment":"neutral","sentiment_score":0.04624370175103346},{"text":"You know?","start":347.89502,"end":350.195,"sentiment":"neutral","sentiment_score":-0.0269016046077013}],"sentiment":"neutral","sentiment_score":-0.03227971876278902,"num_words":39,"start":331.565,"end":350.195},{"sentences":[{"text":"Alright.","start":351.495,"end":351.995,"sentiment":"neutral","sentiment_score":0.06480447947978973},{"text":"No worries.","start":352.05502,"end":352.61502,"sentiment":"neutral","sentiment_score":0.08950074762105942},{"text":"Well, thanks so much.","start":352.61502,"end":353.67502,"sentiment":"positive","sentiment_score":0.3731122463941574},{"text":"No worries.","start":357.73502,"end":358.295,"sentiment":"positive","sentiment_score":0.5380694717168808},{"text":"Thanks.","start":358.295,"end":358.795,"sentiment":"positive","sentiment_score":0.7780019044876099}],"sentiment":"positive","sentiment_score":0.35903958082199094,"num_words":10,"start":351.495,"end":358.795},{"sentences":[{"text":"Thanks.","start":359.015,"end":359.40894,"sentiment":"positive","sentiment_score":0.7352402210235596},{"text":"Bye bye.","start":360.60895,"end":361.00894,"sentiment":"neutral","sentiment_score":0.23371582478284836},{"text":"Bye bye.","start":361.00894,"end":361.66895,"sentiment":"neutral","sentiment_score":0.18178913742303848},{"text":"Bye.","start":362.36893,"end":362.86893,"sentiment":"neutral","sentiment_score":0.12290821969509123},{"text":"Bye bye.","start":363.16895,"end":363.98892,"sentiment":"neutral","sentiment_score":-0.0006960667669773241}],"sentiment":"neutral","sentiment_score":0.21097077894955873,"num_words":8,"start":359.015,"end":363.98892}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, Larissa.\n\nChannel 0: Hi, Paul. Sorry I missed you. How are\n\nChannel 1: That's\n\nChannel 0: you going?\n\nChannel 1: alright. That's yeah. Not too bad. Not too bad. Not too bad at all.\n\nHow's everything\n\nChannel 0: Yeah.\n\nChannel 1: you're right?\n\nChannel 0: Good. Good. Just took a couple extra days on a extra long weekend to just spend some of the school\n\nChannel 1: That's nice,\n\nChannel 0: holidays\n\nChannel 1: isn't\n\nChannel 0: with\n\nChannel 1: it?\n\nChannel 0: with my\n\nChannel 1: It's\n\nChannel 0: little\n\nChannel 1: nice.\n\nChannel 0: ones. Yeah.\n\nChannel 1: That's fair. That's fair. That's fair.\n\nChannel 0: Yeah. So probably the first year in a long time that I've actually taken more than more than normal to to just spend time\n\nChannel 1: Yeah. That's\n\nChannel 0: and\n\nChannel 1: right. I hope you took the Thursday as well last week.\n\nChannel 0: no. I didn't. No. No. I was I spoke to you on Thursday last\n\nChannel 1: Oh,\n\nChannel 0: week. I spoke\n\nChannel 1: that's\n\nChannel 0: to\n\nChannel 1: right.\n\nChannel 0: you. It was\n\nChannel 1: She\n\nChannel 0: like\n\nChannel 1: spoke to me on the Thursday at 07:00 in the afternoon or so.\n\nChannel 0: I sure\n\nChannel 1: So that's\n\nChannel 0: did. I was you\n\nChannel 1: just\n\nChannel 0: you were\n\nChannel 1: a\n\nChannel 0: the\n\nChannel 1: bit\n\nChannel 0: last\n\nChannel 1: late.\n\nChannel 0: last yeah. Last call I spoke to you before I locked up the office at 7PM. So\n\nChannel 1: So I don't know have you spoken to anybody today? Or\n\nChannel 0: I have spoken to Jamie this morning. Your claim's been approved as of this morning. She's pushing her payment through as well. She's gonna call you today, and you're getting a confirmation letter emailed out to you today as well.\n\nChannel 1: Okay. Oh, good. I guess I guess hassling on the kind of work, you know, because I asked to speak I have to speak to our manager. I said,\n\nChannel 0: Yeah.\n\nChannel 1: you know, I don't I feel like somebody's not doing their job, you know.\n\nChannel 0: Yeah.\n\nChannel 1: You know?\n\nChannel 0: Sorry.\n\nChannel 1: So if I wasn't approved today, I was gonna call tell her that I was because I spoke to my physio yesterday, and he deals with him on a on a regular basis. And he goes, just tell me we're gonna go to the fair work. I'll I'll fair to the ombudsman, to the ombudsman, to the insurance ombudsman. And I said, yeah. No worries.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Ask ask her. Yes. No. But I spoke to her this morning. She's giving you a call today, and you'll have the letter come out to you today as\n\nChannel 1: Okay.\n\nChannel 0: well.\n\nChannel 1: Awesome.\n\nChannel 0: So\n\nChannel 1: Awesome.\n\nChannel 0: that'll all go through, and she's pushing a payment through as well. So that way, you'll get money ASAP.\n\nChannel 1: Okay. Awesome.\n\nChannel 0: So\n\nChannel 1: Awesome.\n\nChannel 0: that way, that's all\n\nChannel 1: Awesome.\n\nChannel 0: all there. So the letter will detail like, it it outlines all the payment stuff and everything like that. So you'll get that\n\nChannel 1: Yeah.\n\nChannel 0: by this afternoon, she said.\n\nChannel 1: Yeah.\n\nChannel 0: And then she was like, well, I'm gonna give him a call today, this morning, at some point. Otherwise, I\n\nChannel 1: I\n\nChannel 0: know\n\nChannel 1: won't\n\nChannel 0: that, you\n\nChannel 1: hold\n\nChannel 0: know, he'll give me\n\nChannel 1: I'll look\n\nChannel 0: a call.\n\nChannel 1: out.\n\nChannel 0: But\n\nChannel 1: I won't really hold my breath because she told me that she told me our manager would call me yesterday too, And she did tell me she'd called me quite a few times and never did. And that's why I followed up. Because I'm doing nothing else. Yeah. I don't I'm not normally as pushy, but I'm doing nothing.\n\nChannel 0: yeah. Yeah.\n\nChannel 1: So\n\nChannel 0: Yeah. He's sitting on your hands, so you may as well pick up the phone.\n\nChannel 1: yeah. All good. And that's been as long as I keep kind of providing doctor certificates, that\n\nChannel 0: Well,\n\nChannel 1: keeps\n\nChannel 0: you won't you won't need doctor certificates until June. So your\n\nChannel 1: yeah.\n\nChannel 0: your doctor's statements covers you through till June. So she's just gonna basically she'll just touch base with you. Like, she'll set out the parameters as to what she'll touch base with you, but, usually, it's every month she touches base\n\nChannel 1: Yes.\n\nChannel 0: with you. So it'll basically be sort of May, June to find out how your\n\nChannel 1: Yep.\n\nChannel 0: recovery is going, your intention to go back to work, stuff like that.\n\nChannel 1: Yeah. No. My intention\n\nChannel 0: I'll go\n\nChannel 1: is\n\nChannel 0: from\n\nChannel 1: that\n\nChannel 0: there.\n\nChannel 1: my intention would be to go back today, you know, to\n\nChannel 0: Yeah.\n\nChannel 1: I'm not allowed to do that.\n\nChannel 0: Yes.\n\nChannel 1: But, you know,\n\nChannel 0: What\n\nChannel 1: because\n\nChannel 0: your recovery is\n\nChannel 1: I I\n\nChannel 0: allowing\n\nChannel 1: I got\n\nChannel 0: you to do. Yes.\n\nChannel 1: Yeah. Like, I'm not I'm not one to sit around and do nothing, so I need to be doing something. So the for me to be sitting around doing something is you know, it's a torture on itself now. That's why it's like got yeah. I'm not I'm not keen to be on getting getting money from the insurance company for nothing.\n\nI just, you know, I just needed to pay the bills.\n\nChannel 0: Yeah. 100%. No. Definitely. So, no, this should this this this will definitely be a step in that direction to pay the bills.\n\nIt's money in the door.\n\nChannel 1: Hello? Oh, good. Thank you. Thanks very much. Much appreciated.\n\nChannel 0: Absolutely. Not a problem at all. If I don't hear from her by this afternoon, I have my afternoon pretty free. So I'm gonna put in my calendar to give her a call by 03:30 if I don't have a letter in my inbox.\n\nChannel 1: Right.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: that way because she's down in\n\nChannel 1: She is in\n\nChannel 0: oh,\n\nChannel 1: New South\n\nChannel 0: wait.\n\nChannel 1: Wales, am\n\nChannel 0: Yeah.\n\nChannel 1: I? She's\n\nChannel 0: This\n\nChannel 1: in North India. Yeah.\n\nChannel 0: yeah. I was gonna say New South Wales or Melbourne, where all insurers really\n\nChannel 1: No.\n\nChannel 0: are.\n\nChannel 1: She's in she's she's definitely in Sydney. Yeah.\n\nChannel 0: There\n\nChannel 1: Yeah. Because, yeah, because we spoke about that because we spoke about\n\nChannel 0: you go. But I just realized\n\nChannel 1: that,\n\nChannel 0: daylight\n\nChannel 1: but I\n\nChannel 0: savings\n\nChannel 1: was talking\n\nChannel 0: finished\n\nChannel 1: about it.\n\nChannel 0: at the beginning of this week, so\n\nChannel 1: But\n\nChannel 0: she's on the same time as Queensland because\n\nChannel 1: you\n\nChannel 0: that's where\n\nChannel 1: got it.\n\nChannel 0: I am.\n\nChannel 1: Yeah. We're we're\n\nChannel 0: Yeah.\n\nChannel 1: all on the same time now, I\n\nChannel 0: We're all on the same time. Yes. So, yeah, I'll I'll I'll just make sure I give her a call before before 04:00 anyway and touch base with her if I don't have a letter in my inbox by then. Because she said she'd cc us in so that way\n\nChannel 1: honey.\n\nChannel 0: we\n\nChannel 1: No\n\nChannel 0: received\n\nChannel 1: worries.\n\nChannel 0: your letter\n\nChannel 1: No\n\nChannel 0: as\n\nChannel 1: worries.\n\nChannel 0: well. Okay.\n\nChannel 1: No worries. No worries. I appreciate it. I appreciate it. Thanks\n\nChannel 0: That's\n\nChannel 1: very much.\n\nChannel 0: okay. Glad we could get\n\nChannel 1: Thanks.\n\nChannel 0: the win\n\nChannel 1: Thanks.\n\nChannel 0: across the line.\n\nChannel 1: Yeah. Well, you know, like, I didn't doubt that the people who got it across the line because it wasn't it was a legitimate a legitimate\n\nChannel 0: Yeah.\n\nChannel 1: reason, but it was just a\n\nChannel 0: Just\n\nChannel 1: yeah. Like,\n\nChannel 0: time\n\nChannel 1: to be honest,\n\nChannel 0: time frame.\n\nChannel 1: I I felt like they were dragging their heels. That is\n\nChannel 0: Yeah.\n\nChannel 1: you know, and I understand why they you know, I understand why they do it. Another week that they they don't have to pay as the interest they gain on. You know, they have a 100 people that they've been the same, but they they gain the interest on it. Might not be much, but it's something,\n\nChannel 0: Yeah.\n\nChannel 1: you know. Yes. I I don't it's just hard. It's just hard to be to be brought through that kind of scenario.\n\nChannel 0: Yeah. And the good thing is is they're gonna get money in the bank now.\n\nChannel 1: Yeah. Well, that's a positive now. That was a positive three weeks ago when they were asking for information that they've been given already. You\n\nChannel 0: Yes. No.\n\nChannel 1: know?\n\nChannel 0: Definitely not. Alright.\n\nChannel 1: Alright. No worries. Well, thanks so much.\n\nChannel 0: That's okay. I'm glad we could have a big win for the day.\n\nChannel 1: No worries. Thanks. Thanks.\n\nChannel 0: That's okay.\n\nChannel 1: Bye\n\nChannel 0: See\n\nChannel 1: bye. Bye\n\nChannel 0: you.\n\nChannel 1: bye.\n\nChannel 0: Bye, Paul.\n\nChannel 1: Bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Larissa.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":0.06773386523127556}],"sentiment":"neutral","sentiment_score":0.06773386523127556,"channel":1,"num_words":2,"start":1.28,"end":2.02},{"sentences":[{"text":"Hi, Paul.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.08157146722078323},{"text":"Sorry I missed you.","start":3.28,"end":4.66,"sentiment":"neutral","sentiment_score":0.07061320450156927},{"text":"How are","start":4.7999997,"end":5.2,"sentiment":"neutral","sentiment_score":0.16602879017591476}],"sentiment":"neutral","sentiment_score":0.09720666659995914,"channel":0,"num_words":8,"start":2.56,"end":5.2},{"sentences":[{"text":"That's","start":5.12,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.16064929962158203}],"sentiment":"neutral","sentiment_score":0.16064929962158203,"channel":1,"num_words":1,"start":5.12,"end":5.3599997},{"sentences":[{"text":"you 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it.","start":320.765,"end":324.605,"sentiment":"neutral","sentiment_score":-0.11668302118778229},{"text":"Might not be much, but it's something,","start":324.605,"end":326.225,"sentiment":"neutral","sentiment_score":-0.10652145104748863}],"sentiment":"neutral","sentiment_score":-0.13448966006960786,"channel":1,"num_words":57,"start":314.19998,"end":326.225},{"sentences":[{"text":"Yeah.","start":327.25,"end":327.75,"sentiment":"neutral","sentiment_score":-0.0717247724533081}],"sentiment":"neutral","sentiment_score":-0.0717247724533081,"channel":0,"num_words":1,"start":327.25,"end":327.75},{"sentences":[{"text":"you know.","start":327.565,"end":328.225,"sentiment":"neutral","sentiment_score":-0.06337378174066544},{"text":"Yes.","start":328.685,"end":329.085,"sentiment":"neutral","sentiment_score":-0.07794632017612457},{"text":"I I don't it's just hard.","start":329.085,"end":331.565,"sentiment":"neutral","sentiment_score":-0.20311992118755975},{"text":"It's just hard to be to be brought 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that they've been given already.","start":343.11002,"end":347.89502,"sentiment":"neutral","sentiment_score":0.04624370175103346},{"text":"You","start":347.89502,"end":348.39502,"sentiment":"neutral","sentiment_score":-0.00035771727561950684}],"sentiment":"neutral","sentiment_score":0.0672753681242466,"channel":1,"num_words":25,"start":341.11002,"end":348.39502},{"sentences":[{"text":"Yes.","start":349.28,"end":349.52,"sentiment":"neutral","sentiment_score":0.003762505017220974},{"text":"No.","start":349.52,"end":349.76,"sentiment":"neutral","sentiment_score":-0.05105563998222351}],"sentiment":"neutral","sentiment_score":-0.02364656748250127,"channel":0,"num_words":2,"start":349.28,"end":349.76},{"sentences":[{"text":"know?","start":349.695,"end":350.195,"sentiment":"neutral","sentiment_score":-0.053445491939783096}],"sentiment":"neutral","sentiment_score":-0.053445491939783096,"channel":1,"num_words":1,"start":349.695,"end":350.195},{"sentences":[{"text":"Definitely 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The agent confirms that a payment was approved and sends a confirmation letter to the customer. The agent also talks about a new insurance claim and a potential payment for bills. The customer expresses their desire to pay bills and mentions a positive experience with a previous insurance claim."},"intents":{"segments":[{"text":"I guess I guess hassling on the kind of work, you know, because I asked to speak I have to speak to our manager. I said, Yeah. you know, I don't I feel like somebody's not doing their job, you know. Yeah. You know?","start_word":235,"end_word":278,"intents":[{"intent":"Inform manager of lack of communication","confidence_score":0.0000023275022}]},{"text":"that'll all go through, and she's pushing a payment through as well. So that way, you'll get money ASAP. Okay. Awesome.","start_word":382,"end_word":402,"intents":[{"intent":"Push payment","confidence_score":0.24596561}]},{"text":"Because I'm doing nothing else. 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That's fair. That's fair. Yeah. So probably the first year in a long time that I've actually taken more than more than normal to to just spend time Yeah. That's and right. I hope you took the Thursday as well last week. no. I didn't. No. No. I was I spoke to you on Thursday last Oh, week. I spoke that's to right. you. It was like She spoke to me on the Thursday at 07:00 in the afternoon or so. I sure So that's did. I was you just you were a the bit last late. last yeah. Last call I spoke to you before I locked up the office at 7PM. So So I don't know have you spoken to anybody today? Or I have spoken to Jamie this morning. Your claim's been approved as of this morning. She's pushing her payment through as well. She's gonna call you today, and you're getting a confirmation letter emailed out to you today as well. Okay. Oh, good. I guess I guess hassling on the kind of work, you know, because I asked to speak I have to speak to our manager. I said, Yeah. you know, I don't I feel like somebody's not doing their job, you know. Yeah. You know? Sorry. So if I wasn't approved today, I was gonna call tell her that I was because I spoke to my physio yesterday, and he deals with him on a on a regular basis. And he goes, just tell me we're gonna go to the fair work. I'll I'll fair to the ombudsman, to the ombudsman, to the insurance ombudsman. And I said, yeah. No worries. Yeah. Yeah. Yeah. Ask ask her. Yes. No. But I spoke to her this morning. She's giving you a call today, and you'll have the letter come out to you today as Okay. well.","start_word":34,"end_word":378,"sentiment":"neutral","sentiment_score":0.03042227311626725},{"text":"Awesome. So Awesome. that'll all go through, and she's pushing a payment through as well. So that way, you'll get money ASAP. Okay. Awesome. So Awesome. that way, that's all Awesome. all there.","start_word":379,"end_word":411,"sentiment":"positive","sentiment_score":0.5679298043251038},{"text":"So the letter will detail like, it it outlines all the payment stuff and everything like that. So you'll get that Yeah. by this afternoon, she said. Yeah. And then she was like, well, I'm gonna give him a call today, this morning, at some point. Otherwise, I I know won't that, you hold know, he'll give me I'll look a call. out. But I won't really hold my breath because she told me that she told me our manager would call me yesterday too, And she did tell me she'd called me quite a few times and never did. And that's why I followed up. Because I'm doing nothing else. Yeah. I don't I'm not normally as pushy, but I'm doing nothing. yeah. Yeah. So Yeah. He's sitting on your hands, so you may as well pick up the phone. yeah. All good. And that's been as long as I keep kind of providing doctor certificates, that Well, keeps you won't you won't need doctor certificates until June. So your yeah. your doctor's statements covers you through till June. So she's just gonna basically she'll just touch base with you. Like, she'll set out the parameters as to what she'll touch base with you, but, usually, it's every month she touches base Yes. with you. So it'll basically be sort of May, June to find out how your Yep. recovery is going, your intention to go back to work, stuff like that. Yeah. No. My intention I'll go is from that there. my intention would be to go back today, you know, to Yeah. I'm not allowed to do that. Yes. But, you know, What because your recovery is I I allowing I got you to do. Yes. Yeah. Like, I'm not I'm not one to sit around and do nothing, so I need to be doing something.","start_word":412,"end_word":720,"sentiment":"neutral","sentiment_score":-0.03699117316638382},{"text":"So the for me to be sitting around doing something is you know, it's a torture on itself now.","start_word":721,"end_word":739,"sentiment":"negative","sentiment_score":-0.45109713077545166},{"text":"That's why it's like got yeah.","start_word":740,"end_word":745,"sentiment":"neutral","sentiment_score":-0.2195528894662857},{"text":"I'm not I'm not keen to be on getting getting money from the insurance company for nothing.","start_word":746,"end_word":762,"sentiment":"negative","sentiment_score":-0.4189314544200897},{"text":"I just, you know, I just needed to pay the bills. Yeah. 100%. No. Definitely. So, no, this should this this this will definitely be a step in that direction to pay the bills. It's money in the door. Hello?","start_word":763,"end_word":802,"sentiment":"neutral","sentiment_score":0.005010330583900213},{"text":"Oh, good. Thank you. Thanks very much. Much appreciated. Absolutely.","start_word":803,"end_word":812,"sentiment":"positive","sentiment_score":0.5580033659934998},{"text":"Not a problem at all. If I don't hear from her by this afternoon, I have my afternoon pretty free. So I'm gonna put in my calendar to give her a call by 03:30 if I don't have a letter in my inbox. Right. So Okay. that way because she's down in She is in oh, New South wait. Wales, am Yeah. I? She's This in North India. Yeah. yeah. I was gonna say New South Wales or Melbourne, where all insurers really No. are. She's in she's she's definitely in Sydney. Yeah. There Yeah. Because, yeah, because we spoke about that because we spoke about you go. But I just realized that, daylight but I savings was talking finished about it. at the beginning of this week, so But she's on the same time as Queensland because you that's where got it. I am. Yeah. We're we're Yeah. all on the same time now, I We're all on the same time. Yes. So, yeah, I'll I'll I'll just make sure I give her a call before before 04:00 anyway and touch base with her if I don't have a letter in my inbox by then. Because she said she'd cc us in so that way honey. we No received worries. your letter No as worries. well. Okay. No worries. No worries.","start_word":813,"end_word":1034,"sentiment":"neutral","sentiment_score":0.022200234183991276},{"text":"I appreciate it. I appreciate it. Thanks That's very much. okay. Glad we could get Thanks. the win Thanks.","start_word":1035,"end_word":1053,"sentiment":"positive","sentiment_score":0.47169938683509827},{"text":"across the line. Yeah. Well, you know, like, I didn't doubt that the people who got it across the line because it wasn't it was a legitimate a legitimate Yeah. reason, but it was just a Just yeah. Like, time to be honest, time frame.","start_word":1054,"end_word":1098,"sentiment":"neutral","sentiment_score":-0.015552175231277944},{"text":"I I felt like they were dragging their heels.","start_word":1099,"end_word":1107,"sentiment":"negative","sentiment_score":-0.3953041732311249},{"text":"That is Yeah. you know, and I understand why they you know, I understand why they do it. Another week that they they don't have to pay as the interest they gain on. You know, they have a 100 people that they've been the same, but they they gain the interest on it. Might not be much, but it's something, Yeah. you know. Yes. I I don't it's just hard. It's just hard to be to be brought through that kind of scenario. Yeah. And the good thing is is they're gonna get money in the bank now. Yeah. Well, that's a positive now. That was a positive three weeks ago when they were asking for information that they've been given already. You Yes. No. know? Definitely not. Alright. Alright. No worries.","start_word":1108,"end_word":1239,"sentiment":"neutral","sentiment_score":-0.04799316450953483},{"text":"Well, thanks so much.","start_word":1240,"end_word":1243,"sentiment":"positive","sentiment_score":0.34775790572166443},{"text":"That's okay.","start_word":1244,"end_word":1245,"sentiment":"neutral","sentiment_score":0.2525475323200226},{"text":"I'm glad we could have a big win for the day. No worries. Thanks. Thanks. That's okay.","start_word":1246,"end_word":1262,"sentiment":"positive","sentiment_score":0.7147944569587708},{"text":"Bye See bye. Bye you. bye. Bye, Paul. Bye. Bye bye.","start_word":1263,"end_word":1273,"sentiment":"neutral","sentiment_score":0.17136788368225098}],"average":{"sentiment":"neutral","sentiment_score":0.032499595848289695}}}}