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If you record your name and reason for calling, I'll see if this person is available. Hello? Am I speaking? All good. All good. Yeah. I didn't receive any invoice invoice. You said that you are sending me an invoice. I did not receive any invoice. Okay. What is the email address it's saying? Yeah. Yeah. Yeah. That's correct. Okay. Yeah. Okay. I will check again now. I will check again now. Yes. I will I will confirm this. No. I my computer is not is not in front of me at the moment. I will get it sorted out today for sure. If I'll check it on spam spam email, and I will fix this today's case. Okay. Okay. Okay. Okay. Okay. Okay. Okay. No problem. Thank you very much. Thank you. Thank you. Bye bye. Take care. Bye bye. Bye bye. Bye bye. Bye bye. 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If you record your name and reason for calling, I'll see if this person is available. Hello? Am I speaking? All good.\n\nAll good. Yeah. I didn't receive any invoice invoice. You said that you are sending me an invoice. I did not receive any invoice.\n\nOkay. What is the email address it's saying? Yeah. Yeah. Yeah.\n\nThat's correct. Okay. Yeah. Okay. I will check again now.\n\nI will check again now. Yes. I will I will confirm this. No. I my computer is not is not in front of me at the moment.\n\nI will get it sorted out today for sure. If I'll check it on spam spam email, and I will fix this today's case. Okay. Okay. Okay.\n\nOkay. Okay. Okay. Okay. No problem.\n\nThank you very much. Thank you. Thank you. Bye bye. Take care.\n\nBye bye. Bye bye. Bye bye. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.027747612446546555},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.74,"sentiment":"neutral","sentiment_score":0.020247234730049968},{"text":"Hello?","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.01938384771347046},{"text":"Am I speaking?","start":15.845,"end":16.665,"sentiment":"neutral","sentiment_score":0.0369418536623319},{"text":"All good.","start":18.885,"end":19.285,"sentiment":"positive","sentiment_score":0.4994654506444931}],"sentiment":"neutral","sentiment_score":0.06438450774420863,"num_words":23,"start":0.08,"end":19.285},{"sentences":[{"text":"All 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Airtel accounts.\n\nChannel 1: Hello?\n\nChannel 0: Hi. Good morning. This is Airtel accounts. Am I speaking to Amanullah?\n\nChannel 1: Am I speaking?\n\nChannel 0: Hi. How are you today?\n\nChannel 1: All good. All good. Yeah.\n\nChannel 0: That's\n\nChannel 1: I didn't\n\nChannel 0: great\n\nChannel 1: receive\n\nChannel 0: to hear.\n\nChannel 1: any invoice invoice. You said that you are sending me an invoice. I did not receive any invoice.\n\nChannel 0: Oh, I'm so sorry. But would you mind verifying your email address?\n\nChannel 1: Okay. What is the email address it's saying?\n\nChannel 0: We have w o\n\nChannel 1: Yeah.\n\nChannel 0: den,@adoret.com.au.\n\nChannel 1: Yeah. Yeah. That's\n\nChannel 0: Have\n\nChannel 1: correct.\n\nChannel 0: you checked\n\nChannel 1: Okay.\n\nChannel 0: your spam folder?\n\nChannel 1: Yeah. Okay. I will check again now. I will check again now. Yes.\n\nI will\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: I'll I'll\n\nChannel 1: will\n\nChannel 0: be\n\nChannel 1: confirm\n\nChannel 0: on the\n\nChannel 1: this.\n\nChannel 0: line if you would like\n\nChannel 1: No. I my\n\nChannel 0: to\n\nChannel 1: computer\n\nChannel 0: make\n\nChannel 1: is not is not in front of me at the moment. I will get it sorted\n\nChannel 0: mhmm.\n\nChannel 1: out today for sure. If I'll check it on spam spam email, and I will fix this today's case.\n\nChannel 0: Oh, Sure. And I also happy to resend it to you. It just so happened that our provisioning\n\nChannel 1: Okay.\n\nChannel 0: team is currently checking the status\n\nChannel 1: Okay. Okay. Okay.\n\nChannel 0: to avoid\n\nChannel 1: Okay.\n\nChannel 0: delays. Alright?\n\nChannel 1: Okay. Okay. No problem. Thank you\n\nChannel 0: Thank\n\nChannel 1: very\n\nChannel 0: you.\n\nChannel 1: much.\n\nChannel 0: I\n\nChannel 1: Thank\n\nChannel 0: know\n\nChannel 1: you.\n\nChannel 0: you're busy. Have a good one, and be\n\nChannel 1: Thank\n\nChannel 0: safe.\n\nChannel 1: you. Bye bye. Take care.\n\nChannel 0: Thank\n\nChannel 1: Bye\n\nChannel 0: you.\n\nChannel 1: bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye. Bye bye. Bye bye. 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The representative asks for the customer's email address and promises to check the spam folder. The call ends with the representative offering to resend the invoice and apologizing for any delays."},"intents":{"segments":[{"text":"That's I great didn't to receive hear. any invoice invoice. You said that you are sending me an invoice. I did not receive any invoice.","start_word":45,"end_word":69,"intents":[{"intent":"Resolve issue","confidence_score":0.30654112}]},{"text":"But would you mind verifying your email address? Okay.","start_word":74,"end_word":82,"intents":[{"intent":"Verify email","confidence_score":0.2364606},{"intent":"Confirm email address","confidence_score":0.01185142}]},{"text":"you checked Okay. your spam folder? Yeah.","start_word":101,"end_word":107,"intents":[{"intent":"Check spam folder","confidence_score":0.4540979}]},{"text":"And I also happy to resend it to you. It just so happened that our provisioning Okay. team is currently checking the status Okay. Okay.","start_word":181,"end_word":205,"intents":[{"intent":"Resend invoice","confidence_score":0.20752952}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Airtel accounts. Hello? Hi. Good morning. This is Airtel accounts. Am I speaking to Amanullah? Am I speaking? Hi. How are you today?","start_word":0,"end_word":39,"sentiment":"neutral","sentiment_score":0.06631790846586227},{"text":"All good. All good.","start_word":40,"end_word":43,"sentiment":"positive","sentiment_score":0.46970853209495544},{"text":"Yeah. That's I great didn't to receive hear. any invoice invoice. You said that you are sending me an invoice.","start_word":44,"end_word":63,"sentiment":"neutral","sentiment_score":-0.1831868588924408},{"text":"I did not receive any invoice.","start_word":64,"end_word":69,"sentiment":"negative","sentiment_score":-0.34103572368621826},{"text":"Oh, I'm so sorry. But would you mind verifying your email address? Okay. What is the email address it's saying? We have w o Yeah. den,@adoret.com.au. Yeah. Yeah. That's Have correct. you checked Okay. your spam folder? Yeah. Okay. I will check again now. I will check again now. Yes. I will Yeah. I I'll I'll will be confirm on the this. line if you would like No. I my to computer make is not is not in front of me at the moment. I will get it sorted mhmm. out today for sure. If I'll check it on spam spam email, and I will fix this today's case. Oh, Sure. And I also happy to resend it to you. It just so happened that our provisioning Okay. team is currently checking the status Okay. Okay. Okay. to avoid Okay. delays. Alright? Okay. Okay. No problem.","start_word":70,"end_word":215,"sentiment":"neutral","sentiment_score":-0.020919783040881157},{"text":"Thank you Thank very you.","start_word":216,"end_word":220,"sentiment":"positive","sentiment_score":0.4029259085655213},{"text":"much. I Thank know you. you're busy. Have a good one, and be Thank safe. you. Bye bye. Take care. Thank Bye you. bye. Bye. Bye bye. Bye bye. Bye bye. Bye bye.","start_word":221,"end_word":253,"sentiment":"neutral","sentiment_score":0.17221301794052124}],"average":{"sentiment":"neutral","sentiment_score":0.020984444776764307}}}}