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Good afternoon. I would like to speak with Maria Lancaster. Yep. Alright.\n\nYep. Alright. Yeah. Can can I have the email address, please? From Cloud Solution IT.\n\nActually, I spoke with Simon Simon Berlai, and I don't know if you know this guy. He's the previous IT manager. But I he he mentioned that this Yep. Yeah. Sure.\n\nSure. I hear you. Alright. So if I send an email to s.Burley@PTKGroup.com.au, it will be directed to Melissa. Alright.\n\nOkay. I'll alright. Okay. I'll try it. But but even though when can I call back for Melissa?\n\nYep. Okay. Actually, because Simon gave this number to me a few seconds ago, you mentioned that I can get ahold of Melissa at this number. I don't know. Maybe maybe I can ask Simon for her mobile.\n\nBecause when I talked to him a while ago, I think he is driving. That is why he he he is not in a he's not able to provide him with the number. Yeah. Alright. Uh-huh.\n\nYep. Alright. Got it. Yeah. Alright.\n\nGot it. Okay. I'll just send an email then. Thank you. Alright.\n\nHave a good day. 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PTK Group. Brenda speaking. How can I help? Melissa Lancaster. She's not in office today. So would you be able to shoot her an email? Okay. So where are you calling from, please? Oh, okay. Yeah. Yeah. I'll pretty much taken over from Simon. I think if you shoot an email to Simon, I will redirect to Melissa. I think that's how things work if there are previous connections. Yeah. I think that's how it works. Yes. If there are, like, previous connection with our IT contacts. Okay. She doesn't usually take a call directly from this landline. Yeah. Otherwise yeah. I just don't have her mobile in front of me. Oh, okay. Then else I can give you her mobile if that helps. At least that's if she replied, usually, there isn't an direct number of mobile number underneath the signatures. So maybe that helps. Just ask for Mary.Lancaster,hersurname,@pbkgroup.com.au. It'll be the same extension assignment. Yeah. Give it a go on that one. Okay. Awesome. Thank you. 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PTK Group. Brenda speaking. How can I help? Melissa Lancaster.\n\nShe's not in office today. So would you be able to shoot her an email? Okay. So where are you calling from, please? Oh, okay.\n\nYeah. Yeah. I'll pretty much taken over from Simon. I think if you shoot an email to Simon, I will redirect to Melissa. I think that's how things work if there are previous connections.\n\nYeah. I think that's how it works. Yes. If there are, like, previous connection with our IT contacts. Okay.\n\nShe doesn't usually take a call directly from this landline. Yeah. Otherwise yeah. I just don't have her mobile in front of me. Oh, okay.\n\nThen else I can give you her mobile if that helps. At least that's if she replied, usually, there isn't an direct number of mobile number underneath the signatures. So maybe that helps. Just ask for Mary.Lancaster,hersurname,@pbkgroup.com.au. It'll be the same extension assignment.\n\nYeah. Give it a go on that one. Okay. Awesome. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":42.954998,"end":43.434998,"sentiment":"neutral","sentiment_score":0.020672297105193135},{"text":"PTK Group.","start":43.434998,"end":44.074997,"sentiment":"neutral","sentiment_score":0.0341377779841423},{"text":"Brenda speaking.","start":44.074997,"end":44.635,"sentiment":"neutral","sentiment_score":0.06912942603230476},{"text":"How can I help?","start":44.635,"end":45.454998,"sentiment":"neutral","sentiment_score":0.1787169650197029},{"text":"Melissa Lancaster.","start":54.570004,"end":55.31,"sentiment":"neutral","sentiment_score":0.061861392110586166}],"sentiment":"neutral","sentiment_score":0.09689066813073376,"num_words":11,"start":42.954998,"end":55.31},{"sentences":[{"text":"She's not in office today.","start":59.370003,"end":61.870003,"sentiment":"neutral","sentiment_score":-0.24908210039138795},{"text":"So would you be able to shoot her an 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PTK Group. Brenda speaking. How can I help?\n\nChannel 0: Yes. Good afternoon. I would like to speak with Maria Lancaster.\n\nChannel 1: Melissa Lancaster.\n\nChannel 0: Yep.\n\nChannel 1: She's not in office today. So would you\n\nChannel 0: Alright.\n\nChannel 1: be able to shoot her an email?\n\nChannel 0: Yep. Alright. Yeah. Can can I have the email address,\n\nChannel 1: Okay. So where are you calling from, please?\n\nChannel 0: please? From Cloud Solution IT. Actually, I spoke with Simon Simon Berlai, and I don't know if you know this guy. He's the previous IT manager. But\n\nChannel 1: Oh,\n\nChannel 0: I\n\nChannel 1: okay.\n\nChannel 0: he he mentioned\n\nChannel 1: Yeah.\n\nChannel 0: that this\n\nChannel 1: Yeah. I'll pretty much taken over from\n\nChannel 0: Yep.\n\nChannel 1: Simon.\n\nChannel 0: Yeah. Sure. Sure.\n\nChannel 1: I think\n\nChannel 0: I hear\n\nChannel 1: if you\n\nChannel 0: you.\n\nChannel 1: shoot an email to Simon, I will redirect to Melissa. I think that's how things work if there are previous connections.\n\nChannel 0: Alright. So if I send an email to s.Burley@PTKGroup.com.au, it will be directed to\n\nChannel 1: Yeah.\n\nChannel 0: Melissa.\n\nChannel 1: I think that's how it works. Yes.\n\nChannel 0: Alright.\n\nChannel 1: If\n\nChannel 0: Okay.\n\nChannel 1: there\n\nChannel 0: I'll\n\nChannel 1: are, like, previous connection with our IT contacts.\n\nChannel 0: alright. Okay. I'll try it. But but even\n\nChannel 1: Okay.\n\nChannel 0: though when can I call back for Melissa?\n\nChannel 1: She doesn't usually take a call directly from this landline.\n\nChannel 0: Yep. Okay. Actually, because Simon gave this number to me a few seconds ago, you mentioned that I can get ahold of Melissa at this number.\n\nChannel 1: Yeah. Otherwise yeah. I just don't have her mobile in front\n\nChannel 0: I\n\nChannel 1: of\n\nChannel 0: don't\n\nChannel 1: me.\n\nChannel 0: know. Maybe maybe I can ask Simon for her mobile. Because when I talked to him a while ago, I think he is driving. That is why he he he is not in a\n\nChannel 1: Oh, okay.\n\nChannel 0: he's not able\n\nChannel 1: Then\n\nChannel 0: to provide him\n\nChannel 1: else\n\nChannel 0: with\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: can\n\nChannel 0: number.\n\nChannel 1: give you her mobile if that helps. At least\n\nChannel 0: Yeah.\n\nChannel 1: that's\n\nChannel 0: Alright. Uh-huh.\n\nChannel 1: if she replied, usually, there isn't an direct number of mobile number underneath the signatures. So\n\nChannel 0: Yep.\n\nChannel 1: maybe that helps. Just ask for Mary.Lancaster,hersurname,@pbkgroup.com.au. It'll be the\n\nChannel 0: Alright.\n\nChannel 1: same extension assignment. Yeah. Give it a go on\n\nChannel 0: Got\n\nChannel 1: that one.\n\nChannel 0: it. Yeah. Alright. Got it. Okay.\n\nI'll just send an email then.\n\nChannel 1: Okay.\n\nChannel 0: Thank you.\n\nChannel 1: Awesome. Thank you. Bye bye.\n\nChannel 0: Alright. Have a good day. Thank you.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":42.954998,"end":43.434998,"sentiment":"neutral","sentiment_score":0.020672297105193135},{"text":"PTK Group.","start":43.434998,"end":44.074997,"sentiment":"neutral","sentiment_score":0.0341377779841423},{"text":"Brenda speaking.","start":44.074997,"end":44.635,"sentiment":"neutral","sentiment_score":0.06912942603230476},{"text":"How can I help?","start":44.635,"end":45.454998,"sentiment":"neutral","sentiment_score":0.1787169650197029}],"sentiment":"neutral","sentiment_score":0.10467495169076654,"channel":1,"num_words":9,"start":42.954998,"end":45.454998},{"sentences":[{"text":"Yes.","start":46.285,"end":46.785,"sentiment":"neutral","sentiment_score":0.2825831174850464},{"text":"Good afternoon.","start":47.165,"end":47.905,"sentiment":"positive","sentiment_score":0.45884284377098083},{"text":"I would like to speak with Maria 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The agent informs the customer that Melissa is not in office and suggests sending an email to her at a different address. The agent also mentions previous connections with Simon and offers to have someone else contact the customer. The customer agrees and thanks the agent before ending the call."},"intents":{"segments":[{"text":"I would like to speak with Maria Lancaster. Melissa Lancaster.","start_word":12,"end_word":21,"intents":[{"intent":"Speak with maria larry","confidence_score":0.033678908}]},{"text":"if she replied, usually, there isn't an direct number of mobile number underneath the signatures. So Yep.","start_word":299,"end_word":315,"intents":[{"intent":"Requesting phone number","confidence_score":0.0013697589},{"intent":"Providing mobile number","confidence_score":0.04981413}]},{"text":"I'll just send an email then. Okay. Thank you. Awesome.","start_word":345,"end_word":354,"intents":[{"intent":"Sending email","confidence_score":0.21508294}]}]},"sentiments":{"segments":[{"text":"Afternoon. PTK Group. Brenda speaking. How can I help? Yes.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.09899526089429855},{"text":"Good afternoon.","start_word":10,"end_word":11,"sentiment":"positive","sentiment_score":0.4420645236968994},{"text":"I would like to speak with Maria Lancaster. Melissa Lancaster. Yep. She's not in office today. So would you Alright. be able to shoot her an email? Yep. Alright. Yeah. Can can I have the email address, Okay. So where are you calling from, please? please? From Cloud Solution IT. Actually, I spoke with Simon Simon Berlai, and I don't know if you know this guy. He's the previous IT manager. But Oh, I okay. he he mentioned Yeah. that this Yeah. I'll pretty much taken over from Yep. Simon. Yeah. Sure. Sure. I think I hear if you you. shoot an email to Simon, I will redirect to Melissa. I think that's how things work if there are previous connections. Alright. So if I send an email to s.Burley@PTKGroup.com.au, it will be directed to Yeah. Melissa. I think that's how it works. Yes. Alright. If Okay. there I'll are, like, previous connection with our IT contacts. alright. Okay. I'll try it. But but even Okay. though when can I call back for Melissa? She doesn't usually take a call directly from this landline. Yep. Okay. Actually, because Simon gave this number to me a few seconds ago, you mentioned that I can get ahold of Melissa at this number. Yeah. Otherwise yeah. I just don't have her mobile in front I of don't me. know. Maybe maybe I can ask Simon for her mobile. Because when I talked to him a while ago, I think he is driving. That is why he he he is not in a Oh, okay. he's not able Then to provide him else with I the can number. give you her mobile if that helps. At least Yeah. that's Alright. Uh-huh. if she replied, usually, there isn't an direct number of mobile number underneath the signatures. So Yep. maybe that helps. Just ask for Mary.Lancaster,hersurname,@pbkgroup.com.au. It'll be the Alright. same extension assignment. Yeah. Give it a go on Got that one. it. Yeah. Alright. Got it. Okay. I'll just send an email then. Okay.","start_word":12,"end_word":351,"sentiment":"neutral","sentiment_score":-0.009759252649896286},{"text":"Thank you. Awesome. Thank you.","start_word":352,"end_word":356,"sentiment":"positive","sentiment_score":0.5200065970420837},{"text":"Bye bye. Alright.","start_word":357,"end_word":359,"sentiment":"neutral","sentiment_score":0.2490585446357727},{"text":"Have a good day. Thank you.","start_word":360,"end_word":365,"sentiment":"positive","sentiment_score":0.7663952708244324}],"average":{"sentiment":"neutral","sentiment_score":0.01899843987417303}}}}