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The appointment is scheduled for the next day between 8am and 12pm, and the representative asks the customer to make sure someone is available at the property. The representative also mentions that the appointment will need to be rescheduled if there are any changes and provides an update on what happened."},"intents":{"segments":[{"text":"I'm calling to confirm that your NBN technician appoint has been confirmed by NBN, so there will be a technician visit. The appointment is scheduled for tomorrow, October 8, between 8AM and 12PM. And Please and make when?","start_word":21,"end_word":58,"intents":[{"intent":"Confirm appointment","confidence_score":0.59515816}]},{"text":"I'll give you a callback probably tomorrow, yeah, when Okay. the visit has been done Yeah. and just to have an update on what happened. Okay.","start_word":133,"end_word":158,"intents":[{"intent":"Provide callback update","confidence_score":0.016720425}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. 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