{"metadata":{"transaction_key":"deprecated","request_id":"019f49af-5283-7520-9a64-7946c919e45e","sha256":"65c7ac009e8db0053fba905f7e66fc7d0326b751d4449b5962d9bef0828b6886","created":"2026-07-10T01:40:55.525Z","duration":40.391937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":48,"output_tokens":48},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":48,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.8059082,"words":[{"word":"ronald","start":4.64,"end":5.14,"confidence":0.8059082,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.0860467180609703}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.0860467180609703}],"sentiment":"neutral","sentiment_score":0.0860467180609703,"num_words":1,"start":4.64,"end":5.14}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional","confidence":1.0,"words":[{"word":"record","start":0.24,"end":0.48,"confidence":0.73876953,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":-0.031676191836595535},{"word":"your","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0036028679460287094},{"word":"name","start":0.71999997,"end":1.04,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.002019826322793961},{"word":"and","start":1.04,"end":1.28,"confidence":0.9863281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.011662352830171583},{"word":"reason","start":1.28,"end":1.5999999,"confidence":0.984375,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.00106675922870636},{"word":"for","start":1.5999999,"end":1.8399999,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004861030727624893},{"word":"calling","start":1.8399999,"end":2.24,"confidence":0.94555664,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.009241346269845964},{"word":"i'll","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.016335103660821915},{"word":"see","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.015956703573465347},{"word":"if","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.013150379993021488},{"word":"this","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0017318911850452423},{"word":"person","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.015652891248464584},{"word":"is","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.007069893181324005},{"word":"available","start":3.6799998,"end":4.18,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.0040430789813399315},{"word":"thanks","start":12.639999,"end":13.139999,"confidence":0.99560547,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.49319082498550415},{"word":"please","start":13.514999,"end":13.754999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.11975464969873428},{"word":"stay","start":13.754999,"end":13.995,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.08720654994249344},{"word":"on","start":13.995,"end":14.235,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0665726363658905},{"word":"the","start":14.235,"end":14.3949995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024072960019111633},{"word":"line","start":14.3949995,"end":14.8949995,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.010578885674476624},{"word":"i'm","start":36.08,"end":36.4,"confidence":0.78393555,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4689585566520691},{"word":"sorry","start":36.4,"end":36.88,"confidence":0.95996094,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4817405939102173},{"word":"this","start":36.88,"end":37.04,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.702937126159668},{"word":"person","start":37.04,"end":37.440002,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6155896782875061},{"word":"is","start":37.440002,"end":37.6,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6477982401847839},{"word":"not","start":37.6,"end":37.760002,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5900692939758301},{"word":"available","start":37.760002,"end":38.260002,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5429074764251709},{"word":"if","start":38.48,"end":38.64,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.32258927822113037},{"word":"you","start":38.64,"end":38.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24255219101905823},{"word":"would","start":38.8,"end":39.04,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.2441784590482712},{"word":"like","start":39.04,"end":39.2,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2324343174695969},{"word":"to","start":39.2,"end":39.36,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2817643880844116},{"word":"leave","start":39.36,"end":39.6,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.25396448373794556},{"word":"an","start":39.6,"end":39.760002,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.218524768948555},{"word":"additional","start":39.760002,"end":40.260002,"confidence":0.99902344,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.1659126877784729}],"paragraphs":{"transcript":"\nRecord your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.24,"sentiment":"neutral","sentiment_score":-0.006743225402065686},{"text":"I'll see if this person is available.","start":2.24,"end":4.18,"sentiment":"neutral","sentiment_score":0.010562848831926073},{"text":"Thanks.","start":12.639999,"end":13.139999,"sentiment":"positive","sentiment_score":0.49319082498550415},{"text":"Please stay on the line.","start":13.514999,"end":14.8949995,"sentiment":"neutral","sentiment_score":-0.052007952332496644},{"text":"I'm sorry.","start":36.08,"end":36.88,"sentiment":"negative","sentiment_score":-0.4753495752811432}],"sentiment":"neutral","sentiment_score":-0.031400487419556485,"num_words":22,"start":0.24,"end":36.88},{"sentences":[{"text":"This person is not available.","start":36.88,"end":38.260002,"sentiment":"negative","sentiment_score":-0.6198603630065918},{"text":"If you would like to leave an additional","start":38.48,"end":40.260002,"sentiment":"neutral","sentiment_score":-0.24524007178843021}],"sentiment":"negative","sentiment_score":-0.3893247991800308,"num_words":13,"start":36.88,"end":40.260002}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.24,"sentiment":"neutral","sentiment_score":-0.006743225402065686},{"text":"I'll see if this person is available.","start":2.24,"end":4.18,"sentiment":"neutral","sentiment_score":0.010562848831926073}],"sentiment":"neutral","sentiment_score":0.0019098117149301938,"channel":1,"num_words":14,"start":0.24,"end":4.18},{"sentences":[{"text":"Ronald.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.0860467180609703}],"sentiment":"neutral","sentiment_score":0.0860467180609703,"channel":0,"num_words":1,"start":4.64,"end":5.14},{"sentences":[{"text":"Thanks.","start":12.639999,"end":13.139999,"sentiment":"positive","sentiment_score":0.49319082498550415},{"text":"Please stay on the line.","start":13.514999,"end":14.8949995,"sentiment":"neutral","sentiment_score":-0.052007952332496644},{"text":"I'm sorry.","start":36.08,"end":36.88,"sentiment":"negative","sentiment_score":-0.4753495752811432},{"text":"This person is not available.","start":36.88,"end":38.260002,"sentiment":"negative","sentiment_score":-0.6198603630065918},{"text":"If you would like to leave an additional","start":38.48,"end":40.260002,"sentiment":"neutral","sentiment_score":-0.24524007178843021}],"sentiment":"neutral","sentiment_score":-0.2751795465037936,"channel":1,"num_words":21,"start":12.639999,"end":40.260002}]},"summary":{"result":"success","short":"Record your name and reason for calling. I'll see if this person is available. Ronald. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional"},"intents":{"segments":[{"text":"Thanks.","start_word":15,"end_word":15,"intents":[{"intent":"Record name","confidence_score":0.20707919}]},{"text":"Please stay on the line. I'm sorry.","start_word":16,"end_word":22,"intents":[{"intent":"Hold on line","confidence_score":0.002455921}]},{"text":"This person is not available.","start_word":23,"end_word":27,"intents":[{"intent":"Leave additional note","confidence_score":0.0030983416}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Ronald.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.01140252873301506},{"text":"Thanks.","start_word":15,"end_word":15,"sentiment":"positive","sentiment_score":0.49319082498550415},{"text":"Please stay on the line.","start_word":16,"end_word":20,"sentiment":"neutral","sentiment_score":-0.04510311409831047},{"text":"I'm sorry. This person is not available.","start_word":21,"end_word":27,"sentiment":"negative","sentiment_score":-0.5465969443321228},{"text":"If you would like to leave an additional","start_word":28,"end_word":35,"sentiment":"neutral","sentiment_score":-0.26431721448898315}],"average":{"sentiment":"neutral","sentiment_score":-0.14941432078679404}}}}