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to the Australian Institute of Family Studies. If you are calling regarding recruitment or an advertised job at the institute, please press 1. For media contacts, please press 2. For the finance team, please press 3. For any other inquiry, please press 4.\n\nThank you for contacting the Australian Institute of Family Studies. Your message will be transferred to our inquiries team. We aim to reply to all inquiries as soon as possible. Please be assured that we are actioning your request. We are a research institute.\n\nWe do not and are not permitted by law to provide legal advice and guidance on matters of law, child protection, general guidance, or counseling, and we do not investigate complaints against third parties. If you need help and support, please check our website at aeifs.gov.au. Select practice resources, then resource sheets for a list of help lines and services. We do not have powers to investigate or intervene to protect the child at risk of harm. If you believe a child is in immediate danger, call the police on 000.\n\nOtherwise, make a report to a child protection authority. A list of contact details for each state and territory is available.","paragraphs":[{"sentences":[{"text":"Welcome to the Australian Institute of Family Studies.","start":0.24,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.17264382261782885},{"text":"If you are calling regarding recruitment or an advertised job at the institute, please press 1.","start":4.24,"end":10.099999,"sentiment":"neutral","sentiment_score":0.036146732862107456},{"text":"For media contacts, please press 2.","start":10.719999,"end":13.38,"sentiment":"neutral","sentiment_score":0.013834526607145866},{"text":"For the finance team, please press 3.","start":14.0,"end":16.855,"sentiment":"neutral","sentiment_score":0.020207035089177743},{"text":"For any other inquiry, please press 4.","start":17.555,"end":20.375,"sentiment":"neutral","sentiment_score":0.023450597056320736}],"sentiment":"neutral","sentiment_score":0.05336611116812988,"num_words":44,"start":0.24,"end":20.375},{"sentences":[{"text":"Thank you for contacting the Australian Institute of Family Studies.","start":24.835,"end":28.535,"sentiment":"neutral","sentiment_score":0.30968543589115144},{"text":"Your message will be transferred to our inquiries team.","start":29.509998,"end":32.489998,"sentiment":"neutral","sentiment_score":0.10282905730936262},{"text":"We aim to reply to all inquiries as soon as possible.","start":33.19,"end":36.329998,"sentiment":"neutral","sentiment_score":0.27081427655436774},{"text":"Please be assured that we are actioning your request.","start":37.19,"end":39.69,"sentiment":"neutral","sentiment_score":0.09117196417517132},{"text":"We are a research institute.","start":40.23,"end":41.769997,"sentiment":"neutral","sentiment_score":-0.12775004655122757}],"sentiment":"neutral","sentiment_score":0.16325159912759607,"num_words":44,"start":24.835,"end":41.769997},{"sentences":[{"text":"We do not and are not permitted by law to provide legal advice and guidance on matters of law, child protection, general guidance, or counseling, and we do not investigate complaints against third parties.","start":42.79,"end":55.375,"sentiment":"neutral","sentiment_score":-0.28645069327424555},{"text":"If you need help and support, please check our website at aeifs.gov.au.","start":56.315,"end":63.34,"sentiment":"neutral","sentiment_score":-0.0253632254122446},{"text":"Select practice resources, then resource sheets for a list of help lines and services.","start":63.399998,"end":68.14,"sentiment":"neutral","sentiment_score":0.003762312632586275},{"text":"We do not have powers to investigate or intervene to protect the child at risk of harm.","start":68.68,"end":73.42,"sentiment":"negative","sentiment_score":-0.3571541782687692},{"text":"If you believe a child is in immediate danger, call the police on 000.","start":74.235,"end":78.575,"sentiment":"negative","sentiment_score":-0.4186114179236548}],"sentiment":"neutral","sentiment_score":-0.24091418440566287,"num_words":91,"start":42.79,"end":78.575},{"sentences":[{"text":"Otherwise, make a report to a child protection authority.","start":78.795,"end":81.854996,"sentiment":"neutral","sentiment_score":-0.16059903220997918},{"text":"A list of contact details for each state and territory is available.","start":82.715,"end":86.39994,"sentiment":"neutral","sentiment_score":0.02098448221416523}],"sentiment":"neutral","sentiment_score":-0.056837023967610936,"num_words":21,"start":78.795,"end":86.39994}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to the Australian Institute of Family Studies. If you are calling regarding recruitment or an advertised job at the institute, please press 1. For media contacts, please press 2. For the finance team, please press 3. For any other inquiry, please press 4.\n\nThank you for contacting the Australian Institute of Family Studies. Your message will be transferred to our inquiries team. We aim to reply to all inquiries as soon as possible. Please be assured that we are actioning your request. We are a research institute.\n\nWe do not and are not permitted by law to provide legal advice and guidance on matters of law, child protection, general guidance, or counseling, and we do not investigate complaints against third parties. If you need help and support, please check our website at aeifs.gov.au. Select practice resources, then resource sheets for a list of help lines and services. We do not have powers to investigate or intervene to protect the child at risk of harm. If you believe a child is in immediate danger, call the police on 000.\n\nOtherwise, make a report to a child protection authority. A list of contact details for each state and territory is available.","paragraphs":[{"sentences":[{"text":"Welcome to the Australian Institute of Family Studies.","start":0.24,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.17264382261782885},{"text":"If you are calling regarding recruitment or an advertised job at the institute, please press 1.","start":4.24,"end":10.099999,"sentiment":"neutral","sentiment_score":0.036146732862107456},{"text":"For media contacts, please press 2.","start":10.719999,"end":13.38,"sentiment":"neutral","sentiment_score":0.013834526607145866},{"text":"For the finance team, please press 3.","start":14.0,"end":16.855,"sentiment":"neutral","sentiment_score":0.020207035089177743},{"text":"For any other inquiry, please press 4.","start":17.555,"end":20.375,"sentiment":"neutral","sentiment_score":0.023450597056320736}],"sentiment":"neutral","sentiment_score":0.05336611116812988,"channel":1,"num_words":44,"start":0.24,"end":20.375},{"sentences":[{"text":"Thank you for contacting the Australian Institute of Family Studies.","start":24.835,"end":28.535,"sentiment":"neutral","sentiment_score":0.30968543589115144},{"text":"Your message will be transferred to our inquiries team.","start":29.509998,"end":32.489998,"sentiment":"neutral","sentiment_score":0.10282905730936262},{"text":"We aim to reply to all inquiries as soon as possible.","start":33.19,"end":36.329998,"sentiment":"neutral","sentiment_score":0.27081427655436774},{"text":"Please be assured that we are actioning your request.","start":37.19,"end":39.69,"sentiment":"neutral","sentiment_score":0.09117196417517132},{"text":"We are a research institute.","start":40.23,"end":41.769997,"sentiment":"neutral","sentiment_score":-0.12775004655122757}],"sentiment":"neutral","sentiment_score":0.16325159912759607,"channel":1,"num_words":44,"start":24.835,"end":41.769997},{"sentences":[{"text":"We do not and are not permitted by law to provide legal advice and guidance on matters of law, child protection, general guidance, or counseling, and we do not investigate complaints against third parties.","start":42.79,"end":55.375,"sentiment":"neutral","sentiment_score":-0.28645069327424555},{"text":"If you need help and support, please check our website at aeifs.gov.au.","start":56.315,"end":63.34,"sentiment":"neutral","sentiment_score":-0.0253632254122446},{"text":"Select practice resources, then resource sheets for a list of help lines and services.","start":63.399998,"end":68.14,"sentiment":"neutral","sentiment_score":0.003762312632586275},{"text":"We do not have powers to investigate or intervene to protect the child at risk of harm.","start":68.68,"end":73.42,"sentiment":"negative","sentiment_score":-0.3571541782687692},{"text":"If you believe a child is in immediate danger, call the police on 000.","start":74.235,"end":78.575,"sentiment":"negative","sentiment_score":-0.4186114179236548}],"sentiment":"neutral","sentiment_score":-0.24091418440566287,"channel":1,"num_words":91,"start":42.79,"end":78.575},{"sentences":[{"text":"Otherwise, make a report to a child protection authority.","start":78.795,"end":81.854996,"sentiment":"neutral","sentiment_score":-0.16059903220997918},{"text":"A list of contact details for each state and territory is available.","start":82.715,"end":86.39994,"sentiment":"neutral","sentiment_score":0.02098448221416523}],"sentiment":"neutral","sentiment_score":-0.056837023967610936,"channel":1,"num_words":21,"start":78.795,"end":86.39994}]},"summary":{"result":"success","short":"The representative from the Australian Institute of Family Studies provides callers with options to direct their inquiry. They emphasize their focus on law and children's protection, and provide websites and resources for assistance. Callers are advised to call the police if they believe a child is in immediate danger, or to report a situation to a concerned authority if they are not protected."},"intents":{"segments":[{"text":"If you are calling regarding recruitment or an advertised job at the institute, please press 1. For media contacts, please press 2. For the finance team, please press 3. For any other inquiry, please press 4. Thank you for contacting the Australian Institute of Family Studies. Your message will be transferred to our inquiries team. We aim to reply to all inquiries as soon as possible.","start_word":8,"end_word":73,"intents":[{"intent":"Guide callers in inquiries","confidence_score":0.003977372}]}]},"sentiments":{"segments":[{"text":"Welcome to the Australian Institute of Family Studies. If you are calling regarding recruitment or an advertised job at the institute, please press 1. For media contacts, please press 2. For the finance team, please press 3. For any other inquiry, please press 4. Thank you for contacting the Australian Institute of Family Studies. Your message will be transferred to our inquiries team. We aim to reply to all inquiries as soon as possible. Please be assured that we are actioning your request. We are a research institute. We do not and are not permitted by law to provide legal advice and guidance on matters of law, child protection, general guidance, or counseling, and we do not investigate complaints against third parties. If you need help and support, please check our website at aeifs.gov.au. Select practice resources, then resource sheets for a list of help lines and services.","start_word":0,"end_word":147,"sentiment":"neutral","sentiment_score":-0.0025530445855110884},{"text":"We do not have powers to investigate or intervene to protect the child at risk of harm. If you believe a child is in immediate danger, call the police on 000.","start_word":148,"end_word":178,"sentiment":"negative","sentiment_score":-0.3825945258140564},{"text":"Otherwise, make a report to a child protection authority. A list of contact details for each state and territory is available.","start_word":179,"end_word":199,"sentiment":"neutral","sentiment_score":-0.06728856265544891}],"average":{"sentiment":"neutral","sentiment_score":-0.06630664049837104}}}}