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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Okay. Can I have your full name of the registered account? Okay. Okay.\n\nIs the router connected to the entity box, the box on your wall? Mhmm. And does it has a light? Does entity box has lights on it? Green.\n\nHow about the router? It's red. Okay. Hang on. Is it okay if I check the account?\n\nLet me put you on hold for you. Yeah. Okay. Hello, Andres? Yes.\n\nThank you for waiting. So, unfortunately, upon checking the account, it's not yet fully activated because it was noted here that it will it should be activated today. So, yeah, we're just going I'm just going to activate it within thirty minutes. Then is it okay if I give you a callback then after that for us to try again? Okay.\n\nI'll call you I'll call you I'll call you again then after I activate this. Sorry. You're welcome. 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It's Andreas calling. We just got our Airtel activated today, And I just I've connected the modem that we got from you guys, but it's not wanting to connect to the Wi Fi. So I'm I'm managing to connect my computer to it, but it's only having a red light on it. And when I'm trying to log in with the admin site and stuff, it's just saying wrong password and yeah.\n\nThat would be my partner, Lily Robbins. Yeah. Yeah. It has all the lights are on correctly, and the Ethernet one is split green as well. Yeah.\n\nThe router is red. Yeah. No worries. Hello? Okay.\n\nOkay. Okay. Yeah. That's no problem. I I just thought it was ready because there was an email or something.\n\nBut yeah. No. That's okay. That's totally fine. Okay.\n\nThank you so much. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Morning. It's Andreas\n\nChannel 0: Mhmm.\n\nChannel 1: calling. We just got our Airtel activated today, And I just I've connected the modem that we got from you guys, but it's not wanting to connect to the Wi Fi. So I'm I'm managing to connect my computer to it,\n\nChannel 0: Mhmm.\n\nChannel 1: but it's only having a red light on it. And when I'm trying to log in with the admin site and stuff, it's just saying wrong password and\n\nChannel 0: Okay. Can I have your full name of the registered account?\n\nChannel 1: yeah. That would be my partner, Lily\n\nChannel 0: Okay.\n\nChannel 1: Robbins.\n\nChannel 0: Okay. Is the router connected to the entity box, the box\n\nChannel 1: Yeah.\n\nChannel 0: on your wall? Mhmm. And does it has a light? Does entity box has lights on it?\n\nChannel 1: Yeah. It has all the lights are on correctly, and\n\nChannel 0: Green.\n\nChannel 1: the Ethernet one is split green as well.\n\nChannel 0: How about the router? It's red.\n\nChannel 1: Yeah. The router is red.\n\nChannel 0: Okay. Hang on. Is it okay if I check the account? Let me\n\nChannel 1: Yeah.\n\nChannel 0: put you on\n\nChannel 1: No worries.\n\nChannel 0: hold for you. Yeah. Okay. Hello, Andres? Yes.\n\nThank you for waiting. So,\n\nChannel 1: Hello?\n\nChannel 0: unfortunately, upon checking the account, it's not yet fully activated because it was\n\nChannel 1: Okay.\n\nChannel 0: noted\n\nChannel 1: Okay.\n\nChannel 0: here that it will it should be activated today. So, yeah, we're\n\nChannel 1: Okay.\n\nChannel 0: just going I'm just going to activate it within thirty minutes. 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Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.15258464217185974},{"text":"Good morning.","start":1.92,"end":2.6599998,"sentiment":"positive","sentiment_score":0.3774283081293106},{"text":"This is Maureen from Airtel tech support.","start":2.72,"end":5.62,"sentiment":"positive","sentiment_score":0.38887169105666025},{"text":"How can I assist you today?","start":6.08,"end":7.46,"sentiment":"positive","sentiment_score":0.3614737739165624}],"sentiment":"positive","sentiment_score":0.3623991087079048,"channel":0,"num_words":16,"start":1.52,"end":7.46},{"sentences":[{"text":"Morning.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.04331545904278755},{"text":"It's 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The representative, Maureen, asks for the customer's name and registration number, then checks the account and informs Andreas that the modem is not fully activated and will be activated in 30 minutes. The call ends with the representative offering to call the customer again after activating the modem."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you today? Morning.","start_word":3,"end_word":16,"intents":[{"intent":"Assist customer","confidence_score":0.013275468}]},{"text":"We just got our Airtel activated today, And I just I've connected the modem that we got from you guys, but it's not wanting to connect to the Wi Fi. So I'm I'm managing to connect my computer to it, Mhmm.","start_word":21,"end_word":61,"intents":[{"intent":"Connect computer to modem","confidence_score":0.49677312}]},{"text":"We just got our Airtel activated today, And I just I've connected the modem that we got from you guys, but it's not wanting to connect to the Wi Fi. So I'm I'm managing to connect my computer to it, Mhmm. but it's only having a red light on it. And when I'm trying to log in with the admin site and stuff, it's just saying wrong password and Okay.","start_word":21,"end_word":90,"intents":[{"intent":"Activate modem","confidence_score":0.026239589}]},{"text":"Is the router connected to the entity box, the box Yeah.","start_word":111,"end_word":121,"intents":[{"intent":"Check router","confidence_score":0.04469351}]},{"text":"just going I'm just going to activate it within thirty minutes. 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Is the router connected to the entity box, the box Yeah. on your wall? Mhmm. And does it has a light? Does entity box has lights on it? Yeah. It has all the lights are on correctly, and Green. the Ethernet one is split green as well. How about the router? It's red. Yeah. The router is red. Okay. Hang on. Is it okay if I check the account? Let me Yeah. put you on No worries. hold for you. Yeah. Okay. Hello, Andres? Yes. Thank you for waiting. So, Hello? unfortunately, upon checking the account, it's not yet fully activated because it was Okay. noted Okay. here that it will it should be activated today. So, yeah, we're Okay. just going I'm just going to activate it within thirty minutes. Then is it okay if I give you a callback then after that Yeah. for us That's to no problem. try I again? I just thought it was ready because there was an email or something. But yeah. No. That's okay. That's totally Okay. I'll call you I'll call you I'll call you again then after I activate this. fine. Okay. Thank you Sorry. so much.","start_word":16,"end_word":307,"sentiment":"neutral","sentiment_score":-0.007705731317400932},{"text":"You're welcome.","start_word":308,"end_word":309,"sentiment":"positive","sentiment_score":0.4115314483642578},{"text":"Bye. Bye.","start_word":310,"end_word":311,"sentiment":"neutral","sentiment_score":0.21674494445323944}],"average":{"sentiment":"neutral","sentiment_score":0.018350571852463943}}}}