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TechnoWand. Oh, okay. Is this Rory? Oh, this is Abby, sir, from techno1.com.\n\nBut I wanted to make sure that you're the Rory that wanted to reach out. Is this Rory Alexander in albeter main dot com? Oh, this is Abby from Techno One, sir. Danielle from Techno One in Springfield, Brisbane asked me to reach out to you and confirm if this is correct because I have a note here that we've spoken with you in the in the past, and it shows that you're coming up for an IT review towards the middle of this year. Is this correct?\n\nIT IT review. Oh, alright. Interesting. Okay. Got it, sir.\n\nSo so far so good? How are you currently handling your IT support, something like that? Of course. Of course. No problem.\n\nWe just wanted to confirm. I'll let him know. Thank you. Take care. 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there. I had a missed call from this number. Yes. What's what's your name? Sorry.\n\nYes. Can who is talking? I don't know what you're talking about. I'm sorry. No.\n\nNo. That's I'm not sure what you mean. Look. Maybe I spoke to somebody about that last year. I can't remember.\n\nBut but, no, everything is good, so we don't need any any support. Okay. Thank you. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":3.36,"end":3.76,"sentiment":"neutral","sentiment_score":0.031073939986526966},{"text":"I had a missed call from this number.","start":3.76,"end":5.38,"sentiment":"neutral","sentiment_score":0.0007622489938512444},{"text":"Yes.","start":9.2,"end":9.679999,"sentiment":"neutral","sentiment_score":0.023159341886639595},{"text":"What's what's your name?","start":9.679999,"end":11.36,"sentiment":"neutral","sentiment_score":0.009728963486850262},{"text":"Sorry.","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":-0.01350022293627262}],"sentiment":"neutral","sentiment_score":0.007301302801351994,"num_words":16,"start":3.36,"end":11.86},{"sentences":[{"text":"Yes.","start":23.375,"end":23.855,"sentiment":"neutral","sentiment_score":0.003772845957428217},{"text":"Can who is talking?","start":23.855,"end":24.994999,"sentiment":"neutral","sentiment_score":-0.003173316246829927},{"text":"I don't know what you're talking about.","start":47.975,"end":49.735,"sentiment":"neutral","sentiment_score":-0.15428012822355544},{"text":"I'm sorry.","start":49.735,"end":50.475,"sentiment":"neutral","sentiment_score":-0.1319645270705223},{"text":"No.","start":54.68,"end":55.18,"sentiment":"neutral","sentiment_score":-0.20128166675567627}],"sentiment":"neutral","sentiment_score":-0.10360613583276669,"num_words":15,"start":23.375,"end":55.18},{"sentences":[{"text":"No.","start":55.18,"end":55.68,"sentiment":"neutral","sentiment_score":-0.23420719802379608},{"text":"That's I'm not sure what you mean.","start":55.68,"end":58.14,"sentiment":"neutral","sentiment_score":-0.2012924658400672},{"text":"Look.","start":70.005,"end":70.325,"sentiment":"neutral","sentiment_score":-0.04335463419556618},{"text":"Maybe I spoke to somebody about that last year.","start":70.325,"end":72.805,"sentiment":"neutral","sentiment_score":-0.11710460152890947},{"text":"I can't remember.","start":72.805,"end":73.685,"sentiment":"neutral","sentiment_score":-0.14138505359490713}],"sentiment":"neutral","sentiment_score":-0.1507002698878447,"num_words":21,"start":55.18,"end":73.685},{"sentences":[{"text":"But but, no, everything is good, so we don't need any any support.","start":73.685,"end":77.785,"sentiment":"neutral","sentiment_score":-0.2221091389656067},{"text":"Okay.","start":82.158936,"end":82.478935,"sentiment":"neutral","sentiment_score":0.24912044405937195},{"text":"Thank you.","start":82.478935,"end":83.11894,"sentiment":"neutral","sentiment_score":0.3202624022960663},{"text":"Bye bye.","start":83.11894,"end":83.67894,"sentiment":"neutral","sentiment_score":0.12662389874458313},{"text":"Bye.","start":83.67894,"end":84.17894,"sentiment":"neutral","sentiment_score":0.1255902349948883}],"sentiment":"neutral","sentiment_score":-0.08520713291670147,"num_words":19,"start":73.685,"end":84.17894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? TechnoWand.\n\nChannel 1: Hi there. I had a missed call from this number.\n\nChannel 0: Oh, okay. Is this Rory?\n\nChannel 1: Yes. What's what's your name? Sorry.\n\nChannel 0: Oh, this is Abby, sir, from techno1.com. But I wanted to make sure that you're the Rory that wanted to reach out. Is this Rory Alexander in albeter main dot com?\n\nChannel 1: Yes. Can who is talking?\n\nChannel 0: Oh, this is Abby from Techno One, sir. Danielle from Techno One in Springfield, Brisbane asked me to reach out to you and confirm if this is correct because I have a note here that we've spoken with you in the in the past, and it shows that you're coming up for an IT review towards the middle of this year. Is this correct?\n\nChannel 1: I don't know what you're talking about. I'm sorry.\n\nChannel 0: IT IT review.\n\nChannel 1: No. No. That's I'm not sure what you mean.\n\nChannel 0: Oh, alright. Interesting. Okay. Got it, sir. So so far so good?\n\nHow are you currently handling your IT support, something like that?\n\nChannel 1: Look. Maybe I spoke to somebody about that last year. I can't remember. But but, no, everything is good, so we don't need any any support.\n\nChannel 0: Of course. Of course. No problem. We just wanted to confirm. I'll let him know.\n\nThank you.\n\nChannel 1: Okay.\n\nChannel 0: Take care.\n\nChannel 1: Thank you. Bye\n\nChannel 0: No\n\nChannel 1: bye.\n\nChannel 0: problem.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.016198428347706795},{"text":"TechnoWand.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.016835980117321014}],"sentiment":"neutral","sentiment_score":0.016517204232513905,"channel":0,"num_words":2,"start":0.32,"end":1.6999999},{"sentences":[{"text":"Hi there.","start":3.36,"end":3.76,"sentiment":"neutral","sentiment_score":0.031073939986526966},{"text":"I had a missed call from this number.","start":3.76,"end":5.38,"sentiment":"neutral","sentiment_score":0.0007622489938512444}],"sentiment":"neutral","sentiment_score":0.006824587192386389,"channel":1,"num_words":10,"start":3.36,"end":5.38},{"sentences":[{"text":"Oh, okay.","start":6.24,"end":6.98,"sentiment":"neutral","sentiment_score":0.029630235396325588},{"text":"Is this 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that?","start":64.33,"end":68.355,"sentiment":"neutral","sentiment_score":0.0330615338276733}],"sentiment":"neutral","sentiment_score":0.0330615338276733,"channel":0,"num_words":11,"start":64.33,"end":68.355},{"sentences":[{"text":"Look.","start":70.005,"end":70.325,"sentiment":"neutral","sentiment_score":-0.04335463419556618},{"text":"Maybe I spoke to somebody about that last year.","start":70.325,"end":72.805,"sentiment":"neutral","sentiment_score":-0.11710460152890947},{"text":"I can't remember.","start":72.805,"end":73.685,"sentiment":"neutral","sentiment_score":-0.14138505359490713},{"text":"But but, no, everything is good, so we don't need any any support.","start":73.685,"end":77.785,"sentiment":"neutral","sentiment_score":-0.2221091389656067}],"sentiment":"neutral","sentiment_score":-0.16957192366512921,"channel":1,"num_words":26,"start":70.005,"end":77.785},{"sentences":[{"text":"Of 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you.","start":81.715004,"end":82.275,"sentiment":"positive","sentiment_score":0.37446486949920654}],"sentiment":"positive","sentiment_score":0.37446486949920654,"channel":0,"num_words":2,"start":81.715004,"end":82.275},{"sentences":[{"text":"Okay.","start":82.158936,"end":82.478935,"sentiment":"neutral","sentiment_score":0.24912044405937195}],"sentiment":"neutral","sentiment_score":0.24912044405937195,"channel":1,"num_words":1,"start":82.158936,"end":82.478935},{"sentences":[{"text":"Take care.","start":82.275,"end":82.92888,"sentiment":"neutral","sentiment_score":0.3182828575372696}],"sentiment":"neutral","sentiment_score":0.3182828575372696,"channel":0,"num_words":2,"start":82.275,"end":82.92888},{"sentences":[{"text":"Thank you.","start":82.478935,"end":83.11894,"sentiment":"neutral","sentiment_score":0.3202624022960663},{"text":"Bye","start":83.11894,"end":83.35894,"sentiment":"neutral","sentiment_score":0.14117389917373657}],"sentiment":"neutral","sentiment_score":0.26056623458862305,"channel":1,"num_words":3,"start":82.478935,"end":83.35894},{"sentences":[{"text":"No","start":83.32888,"end":83.48888,"sentiment":"neutral","sentiment_score":0.1497037559747696}],"sentiment":"neutral","sentiment_score":0.1497037559747696,"channel":0,"num_words":1,"start":83.32888,"end":83.48888},{"sentences":[{"text":"bye.","start":83.35894,"end":83.67894,"sentiment":"neutral","sentiment_score":0.11207389831542967}],"sentiment":"neutral","sentiment_score":0.11207389831542967,"channel":1,"num_words":1,"start":83.35894,"end":83.67894},{"sentences":[{"text":"problem.","start":83.48888,"end":83.98888,"sentiment":"neutral","sentiment_score":0.16005899012088776}],"sentiment":"neutral","sentiment_score":0.16005899012088776,"channel":0,"num_words":1,"start":83.48888,"end":83.98888},{"sentences":[{"text":"Bye.","start":83.67894,"end":84.17894,"sentiment":"neutral","sentiment_score":0.1255902349948883}],"sentiment":"neutral","sentiment_score":0.1255902349948883,"channel":1,"num_words":1,"start":83.67894,"end":84.17894},{"sentences":[{"text":"Bye bye.","start":84.04888,"end":84.70888,"sentiment":"neutral","sentiment_score":0.10376883298158646}],"sentiment":"neutral","sentiment_score":0.10376883298158646,"channel":0,"num_words":2,"start":84.04888,"end":84.70888}]},"summary":{"result":"success","short":"A representative from TechnoWand calls Rory Alexander to confirm if he is the correct person to reach out to regarding an IT review. Rory is confused and unsure of what the representative is referring to, but eventually confirms that everything is good and there is no need for support. The call ends with the representative thanking Rory and saying goodbye."},"intents":{"segments":[{"text":"Is this Rory? Yes. What's what's your name? Sorry. Oh, this is Abby, sir, from techno1.com. But I wanted to make sure that you're the Rory that wanted to reach out. Is this Rory Alexander in albeter main dot com? Yes. Can who is talking?","start_word":14,"end_word":58,"intents":[{"intent":"Confirm identity","confidence_score":0.76560456},{"intent":"Confirm identity","confidence_score":0.48214513}]},{"text":"So so far so good? How are you currently handling your IT support, something like that? Look. Maybe I spoke to somebody about that last year. I can't remember. But but, no, everything is good, so we don't need any any support. Of course.","start_word":151,"end_word":194,"intents":[{"intent":"Provide assurance","confidence_score":0.000032261498}]},{"text":"How are you currently handling your IT support, something like that? Look. Maybe I spoke to somebody about that last year. I can't remember. But but, no, everything is good, so we don't need any any support. Of course.","start_word":156,"end_word":194,"intents":[{"intent":"Offer assistance","confidence_score":0.0032576958}]}]},"sentiments":{"segments":[{"text":"Hello? TechnoWand. Hi there. I had a missed call from this number. Oh, okay. Is this Rory? Yes. What's what's your name? Sorry. Oh, this is Abby, sir, from techno1.com. But I wanted to make sure that you're the Rory that wanted to reach out. Is this Rory Alexander in albeter main dot com? Yes. Can who is talking? Oh, this is Abby from Techno One, sir. Danielle from Techno One in Springfield, Brisbane asked me to reach out to you and confirm if this is correct because I have a note here that we've spoken with you in the in the past, and it shows that you're coming up for an IT review towards the middle of this year. Is this correct? I don't know what you're talking about. I'm sorry. IT IT review. No. No. That's I'm not sure what you mean. Oh, alright. Interesting. Okay. Got it, sir. So so far so good? How are you currently handling your IT support, something like that? Look. Maybe I spoke to somebody about that last year. I can't remember. But but, no, everything is good, so we don't need any any support. Of course. Of course. No problem. We just wanted to confirm. I'll let him know.","start_word":0,"end_word":207,"sentiment":"neutral","sentiment_score":-0.0029086354188621044},{"text":"Thank you.","start_word":208,"end_word":209,"sentiment":"positive","sentiment_score":0.36080998182296753},{"text":"Okay. Take care. Thank you. Bye No bye. problem. Bye. Bye bye.","start_word":210,"end_word":221,"sentiment":"neutral","sentiment_score":0.1841997355222702}],"average":{"sentiment":"neutral","sentiment_score":0.013654438607416804}}}}