{"metadata":{"transaction_key":"deprecated","request_id":"01a07a3f-26aa-7e71-b996-0f1effe89519","sha256":"06471faf9fc81dd2dbd828d8e75fca81a6cdeb7b133fbb48c6f41b50becb5db6","created":"2026-09-07T05:02:36.078Z","duration":105.62394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":395,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":430,"output_tokens":430},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":430,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Ma'am, Jason, this is Ross with Techcom. How are you, ma'am? Justin, this is Ross from Techcom Systems getting back to you regarding your inquiry for so, actually, I sent you through the code for the following MAC serve, V5550. Yep. And also I need to ask, do you guys have operating system with it? Like or do you want me to quote for an operating system as well? Because the unit might need the operating system. How do you guys gonna operate it? Yep. Mhmm. Yeah. Sure. Actually, we have two operating systems. One is I five and one is I seven. So I will send you through both the options along with the pricing. And we do have everything in stock right now. Just waiting for your response. And, yeah, we can get the ball rolling. No. It doesn't. My job, ma'am. I will send it through. Bye for now.","confidence":0.98999023,"words":[{"word":"yeah","start":3.4399998,"end":3.84,"confidence":0.8833008,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05288150906562805},{"word":"ma'am","start":3.84,"end":4.24,"confidence":0.92297363,"punctuated_word":"Ma'am,","sentiment":"neutral","sentiment_score":0.10837738960981368},{"word":"jason","start":4.24,"end":4.72,"confidence":0.8149414,"punctuated_word":"Jason,","sentiment":"neutral","sentiment_score":0.12492865324020386},{"word":"this","start":4.72,"end":5.04,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1340639591217041},{"word":"is","start":5.04,"end":5.2799997,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10406924039125444},{"word":"ross","start":5.2799997,"end":5.6,"confidence":0.9667969,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.0865025669336319},{"word":"with","start":5.6,"end":5.92,"confidence":0.9658203,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10326937586069108},{"word":"techcom","start":5.92,"end":6.3999996,"confidence":0.79207355,"punctuated_word":"Techcom.","sentiment":"neutral","sentiment_score":0.09033189713954926},{"word":"how","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.17816491425037384},{"word":"are","start":6.56,"end":6.72,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.15504828095436096},{"word":"you","start":6.72,"end":6.8799996,"confidence":0.99853516,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.15201565623283386},{"word":"ma'am","start":6.8799996,"end":7.3799996,"confidence":0.99243164,"punctuated_word":"ma'am?","sentiment":"neutral","sentiment_score":0.14021450281143188},{"word":"justin","start":14.275,"end":14.594999,"confidence":0.70251465,"punctuated_word":"Justin,","sentiment":"neutral","sentiment_score":0.011472434736788273},{"word":"this","start":14.594999,"end":14.995,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.013843558728694916},{"word":"is","start":14.995,"end":15.235,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.017763597890734673},{"word":"ross","start":15.235,"end":15.715,"confidence":0.98535156,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.025128446519374847},{"word":"from","start":15.715,"end":16.195,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.030409447848796844},{"word":"techcom","start":16.195,"end":16.675,"confidence":0.51831055,"punctuated_word":"Techcom","sentiment":"neutral","sentiment_score":0.03175700455904007},{"word":"systems","start":16.675,"end":17.154999,"confidence":0.7709961,"punctuated_word":"Systems","sentiment":"neutral","sentiment_score":0.02607431635260582},{"word":"getting","start":17.154999,"end":17.395,"confidence":0.62597656,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.028005950152873993},{"word":"back","start":17.395,"end":17.635,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.02745538204908371},{"word":"to","start":17.635,"end":17.715,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03796273097395897},{"word":"you","start":17.715,"end":17.875,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.040712982416152954},{"word":"regarding","start":17.875,"end":18.275,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.03082161769270897},{"word":"your","start":18.275,"end":18.515,"confidence":0.9790039,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02266789972782135},{"word":"inquiry","start":18.515,"end":18.994999,"confidence":0.9892578,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.02411786839365959},{"word":"for","start":18.994999,"end":19.395,"confidence":0.97265625,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.013258197344839571},{"word":"so","start":21.555,"end":22.035,"confidence":0.7832031,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":0.025279821828007695},{"word":"actually","start":22.035,"end":22.535,"confidence":0.99902344,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.0245373398065567},{"word":"i","start":23.154999,"end":23.395,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03248908370733261},{"word":"sent","start":23.395,"end":23.634998,"confidence":0.9892578,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.026366744190454483},{"word":"you","start":23.634998,"end":23.875,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03102913126349449},{"word":"through","start":23.875,"end":24.195,"confidence":0.99609375,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.026617880910634995},{"word":"the","start":24.195,"end":24.515,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03148176148533821},{"word":"code","start":24.515,"end":24.835,"confidence":0.97265625,"punctuated_word":"code","sentiment":"neutral","sentiment_score":0.02371710166335106},{"word":"for","start":24.835,"end":25.235,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.021831437945365902},{"word":"the","start":25.235,"end":25.395,"confidence":0.9428711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02104227803647518},{"word":"following","start":25.395,"end":25.794998,"confidence":0.9770508,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.022802922874689106},{"word":"mac","start":25.794998,"end":26.115,"confidence":0.29711914,"punctuated_word":"MAC","sentiment":"neutral","sentiment_score":0.023564955219626427},{"word":"serve","start":26.115,"end":26.515,"confidence":0.3847046,"punctuated_word":"serve,","sentiment":"neutral","sentiment_score":0.021721746772527695},{"word":"v5550","start":26.515,"end":27.974998,"confidence":0.79901123,"punctuated_word":"V5550.","sentiment":"neutral","sentiment_score":0.022759970277547836},{"word":"yep","start":29.715,"end":30.09,"confidence":0.9658203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.029592107981443405},{"word":"and","start":30.33,"end":30.57,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.018528040498495105},{"word":"also","start":30.57,"end":30.97,"confidence":0.53808594,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.01951691508293152},{"word":"i","start":30.97,"end":31.210001,"confidence":0.56933594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01648189313709736},{"word":"need","start":31.210001,"end":31.53,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.022784870117902756},{"word":"to","start":31.53,"end":31.77,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.021585382521152496},{"word":"ask","start":31.77,"end":32.27,"confidence":0.93481445,"punctuated_word":"ask,","sentiment":"neutral","sentiment_score":0.010984385386109352},{"word":"do","start":32.73,"end":32.97,"confidence":0.7236328,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.00676562637090683},{"word":"you","start":32.97,"end":33.13,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011980870738625526},{"word":"guys","start":33.13,"end":33.37,"confidence":0.9980469,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.01421806775033474},{"word":"have","start":33.37,"end":33.69,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01110958680510521},{"word":"operating","start":33.69,"end":34.17,"confidence":0.99121094,"punctuated_word":"operating","sentiment":"neutral","sentiment_score":0.019368918612599373},{"word":"system","start":34.17,"end":34.57,"confidence":0.9902344,"punctuated_word":"system","sentiment":"neutral","sentiment_score":0.009483084082603456},{"word":"with","start":34.57,"end":34.73,"confidence":0.9873047,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.00925170537084341},{"word":"it","start":34.73,"end":35.21,"confidence":0.9025879,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.010918586514890194},{"word":"like","start":35.21,"end":35.69,"confidence":0.99609375,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":0.0040815891698002815},{"word":"or","start":35.77,"end":35.93,"confidence":0.97314453,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.005092710256576538},{"word":"do","start":35.93,"end":36.25,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.004185075871646404},{"word":"you","start":36.25,"end":36.489998,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013934506103396416},{"word":"want","start":36.489998,"end":36.73,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.01341337524354458},{"word":"me","start":36.73,"end":36.89,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.022526301443576813},{"word":"to","start":36.89,"end":37.05,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.026667624711990356},{"word":"quote","start":37.05,"end":37.37,"confidence":0.54345703,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":0.028076330199837685},{"word":"for","start":37.37,"end":37.53,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01875900663435459},{"word":"an","start":37.53,"end":37.69,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.014911876060068607},{"word":"operating","start":37.69,"end":38.09,"confidence":1.0,"punctuated_word":"operating","sentiment":"neutral","sentiment_score":0.01740330271422863},{"word":"system","start":38.09,"end":38.41,"confidence":0.9941406,"punctuated_word":"system","sentiment":"neutral","sentiment_score":0.010898948647081852},{"word":"as","start":38.41,"end":38.65,"confidence":0.85839844,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.016767609864473343},{"word":"well","start":38.65,"end":38.81,"confidence":0.7363281,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":0.0109439417719841},{"word":"because","start":38.81,"end":39.31,"confidence":0.9980469,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.005355523899197578},{"word":"the","start":39.37,"end":39.45,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.000715925358235836},{"word":"unit","start":39.45,"end":39.85,"confidence":1.0,"punctuated_word":"unit","sentiment":"neutral","sentiment_score":-0.001453302800655365},{"word":"might","start":39.85,"end":40.010002,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.00532226637005806},{"word":"need","start":40.010002,"end":40.33,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0008779764175415039},{"word":"the","start":40.33,"end":40.489998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004150534979999065},{"word":"operating","start":40.489998,"end":40.89,"confidence":1.0,"punctuated_word":"operating","sentiment":"neutral","sentiment_score":-0.003660254180431366},{"word":"system","start":40.89,"end":41.39,"confidence":0.99365234,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":-0.005677170120179653},{"word":"how","start":46.825,"end":47.065,"confidence":0.9790039,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.0011652559041976929},{"word":"do","start":47.065,"end":47.225,"confidence":0.9941406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0013391915708780289},{"word":"you","start":47.225,"end":47.385,"confidence":0.9838867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005153227597475052},{"word":"guys","start":47.385,"end":47.785,"confidence":0.9921875,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.005778631195425987},{"word":"gonna","start":47.785,"end":48.285,"confidence":0.9760742,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.005232650320976973},{"word":"operate","start":48.504997,"end":49.004997,"confidence":0.7597656,"punctuated_word":"operate","sentiment":"neutral","sentiment_score":0.005340365692973137},{"word":"it","start":49.225,"end":49.725,"confidence":0.99902344,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.0004959488287568092},{"word":"yep","start":54.665,"end":55.165,"confidence":0.95996094,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.060075320303440094},{"word":"mhmm","start":62.21,"end":62.71,"confidence":0.96484375,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07423663139343262},{"word":"yeah","start":68.875,"end":69.034996,"confidence":0.70373535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07904589176177979},{"word":"sure","start":69.034996,"end":69.195,"confidence":0.98779297,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.08875036239624023},{"word":"actually","start":69.195,"end":69.695,"confidence":0.98999023,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.0843353420495987},{"word":"we","start":69.91499,"end":70.23499,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09451201558113098},{"word":"have","start":70.23499,"end":70.73499,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09227604418992996},{"word":"two","start":70.954994,"end":71.195,"confidence":0.62158203,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.0731753259897232},{"word":"operating","start":71.195,"end":71.674995,"confidence":0.9980469,"punctuated_word":"operating","sentiment":"neutral","sentiment_score":0.07524517923593521},{"word":"systems","start":71.674995,"end":72.155,"confidence":0.97094727,"punctuated_word":"systems.","sentiment":"neutral","sentiment_score":0.06349853426218033},{"word":"one","start":72.155,"end":72.655,"confidence":0.9980469,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.08165052533149719},{"word":"is","start":73.034996,"end":73.354996,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07081496715545654},{"word":"i","start":73.354996,"end":73.515,"confidence":0.95166016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09247616678476334},{"word":"five","start":73.515,"end":74.015,"confidence":0.9941406,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.07809321582317352},{"word":"and","start":74.075,"end":74.314995,"confidence":0.54248047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.062478892505168915},{"word":"one","start":74.314995,"end":74.475,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.07214535772800446},{"word":"is","start":74.475,"end":74.875,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06127118319272995},{"word":"i","start":74.875,"end":75.034996,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07254579663276672},{"word":"seven","start":75.034996,"end":75.534996,"confidence":0.9916992,"punctuated_word":"seven.","sentiment":"neutral","sentiment_score":0.06162366643548012},{"word":"so","start":75.91499,"end":76.034996,"confidence":0.9790039,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08680256456136703},{"word":"i","start":76.034996,"end":76.155,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.122194342315197},{"word":"will","start":76.155,"end":76.395,"confidence":0.5385742,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.10803088545799255},{"word":"send","start":76.395,"end":76.634995,"confidence":0.92333984,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.10341719537973404},{"word":"you","start":76.634995,"end":76.795,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0964161455631256},{"word":"through","start":76.795,"end":77.115,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.09546750783920288},{"word":"both","start":77.115,"end":77.354996,"confidence":0.9970703,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.10973235964775084},{"word":"the","start":77.354996,"end":77.515,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09746276587247849},{"word":"options","start":77.515,"end":78.015,"confidence":0.9873047,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.08584408462047577},{"word":"along","start":78.634995,"end":78.875,"confidence":0.9091797,"punctuated_word":"along","sentiment":"neutral","sentiment_score":0.10664746165275574},{"word":"with","start":78.875,"end":78.954994,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11441009491682053},{"word":"the","start":78.954994,"end":79.19499,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08775657415390015},{"word":"pricing","start":79.19499,"end":79.69499,"confidence":0.74279785,"punctuated_word":"pricing.","sentiment":"neutral","sentiment_score":0.0775567963719368},{"word":"and","start":80.155,"end":80.395,"confidence":0.640625,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.13352860510349274},{"word":"we","start":80.395,"end":80.475,"confidence":0.9790039,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.18995176255702972},{"word":"do","start":80.475,"end":80.715,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1927391886711121},{"word":"have","start":80.715,"end":81.115,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.18931391835212708},{"word":"everything","start":81.115,"end":81.515,"confidence":0.99316406,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.16333992779254913},{"word":"in","start":81.515,"end":81.674995,"confidence":0.97802734,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1776028573513031},{"word":"stock","start":81.674995,"end":81.994995,"confidence":0.99316406,"punctuated_word":"stock","sentiment":"neutral","sentiment_score":0.19917668402194977},{"word":"right","start":81.994995,"end":82.23499,"confidence":0.99609375,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.18839199841022491},{"word":"now","start":82.23499,"end":82.73499,"confidence":0.9362793,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.15051054954528809},{"word":"just","start":82.875,"end":83.115,"confidence":0.8745117,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.16037921607494354},{"word":"waiting","start":83.115,"end":83.615,"confidence":0.9941406,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.20728260278701785},{"word":"for","start":83.91499,"end":84.075,"confidence":0.94970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1618434339761734},{"word":"your","start":84.075,"end":84.575,"confidence":0.9482422,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.13044612109661102},{"word":"response","start":84.740005,"end":85.240005,"confidence":0.7088623,"punctuated_word":"response.","sentiment":"neutral","sentiment_score":0.13445810973644257},{"word":"and","start":85.700005,"end":86.100006,"confidence":0.88549805,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.1744101345539093},{"word":"yeah","start":86.100006,"end":86.5,"confidence":0.9482422,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.20580236613750455},{"word":"we","start":86.5,"end":86.66,"confidence":0.9741211,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.21894808113574984},{"word":"can","start":86.66,"end":86.82001,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2154774069786072},{"word":"get","start":86.82001,"end":86.98,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.21185997128486633},{"word":"the","start":86.98,"end":87.14001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1815195530653},{"word":"ball","start":87.14001,"end":87.380005,"confidence":0.9980469,"punctuated_word":"ball","sentiment":"neutral","sentiment_score":0.2139015644788742},{"word":"rolling","start":87.380005,"end":87.880005,"confidence":0.99902344,"punctuated_word":"rolling.","sentiment":"neutral","sentiment_score":0.16390269994735718},{"word":"no","start":99.228935,"end":99.548935,"confidence":0.7392578,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10916145145893096},{"word":"it","start":99.548935,"end":99.78893,"confidence":0.77001953,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.15022751688957214},{"word":"doesn't","start":99.78893,"end":100.188934,"confidence":0.60595703,"punctuated_word":"doesn't.","sentiment":"neutral","sentiment_score":-0.08600159734487534},{"word":"my","start":100.188934,"end":100.42893,"confidence":0.78808594,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.07907548546791077},{"word":"job","start":100.42893,"end":100.66894,"confidence":0.8286133,"punctuated_word":"job,","sentiment":"neutral","sentiment_score":0.22262567281723025},{"word":"ma'am","start":100.66894,"end":101.14893,"confidence":0.9852295,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.24827325344085693},{"word":"i","start":101.14893,"end":101.30894,"confidence":0.95703125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.20172199606895447},{"word":"will","start":101.30894,"end":101.46893,"confidence":0.8803711,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.23736658692359924},{"word":"send","start":101.46893,"end":101.70894,"confidence":0.9160156,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.1710054576396942},{"word":"it","start":101.70894,"end":101.78893,"confidence":0.5678711,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1715039312839508},{"word":"through","start":101.78893,"end":102.28893,"confidence":0.828125,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.17715048789978027},{"word":"bye","start":102.66894,"end":102.82893,"confidence":0.39379883,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.19501276314258575},{"word":"for","start":102.82893,"end":102.98894,"confidence":0.24353027,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.18026815354824063},{"word":"now","start":102.98894,"end":103.48894,"confidence":0.9970703,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.1997663974761963}],"paragraphs":{"transcript":"\nYeah. Ma'am, Jason, this is Ross with Techcom. How are you, ma'am? Justin, this is Ross from Techcom Systems getting back to you regarding your inquiry for so, actually, I sent you through the code for the following MAC serve, V5550. Yep.\n\nAnd also I need to ask, do you guys have operating system with it? Like or do you want me to quote for an operating system as well? Because the unit might need the operating system. How do you guys gonna operate it? Yep.\n\nMhmm. Yeah. Sure. Actually, we have two operating systems. One is I five and one is I seven.\n\nSo I will send you through both the options along with the pricing. And we do have everything in stock right now. Just waiting for your response. And, yeah, we can get the ball rolling. No.\n\nIt doesn't. My job, ma'am. I will send it through. Bye for now.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.05288150906562805},{"text":"Ma'am, Jason, this is Ross with Techcom.","start":3.84,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.10736329747097832},{"text":"How are you, ma'am?","start":6.3999996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.15636083856225014},{"text":"Justin, this is Ross from Techcom Systems getting back to you regarding your inquiry for so, actually, I sent you through the code for the following MAC serve, V5550.","start":14.275,"end":27.974998,"sentiment":"neutral","sentiment_score":0.02540322797822541},{"text":"Yep.","start":29.715,"end":30.09,"sentiment":"neutral","sentiment_score":0.029592107981443405}],"sentiment":"neutral","sentiment_score":0.052289372975272794,"num_words":42,"start":3.4399998,"end":30.09},{"sentences":[{"text":"And also I need to ask, do you guys have operating system with it?","start":30.33,"end":35.21,"sentiment":"neutral","sentiment_score":0.014498423784971237},{"text":"Like or do you want me to quote for an operating system as well?","start":35.21,"end":38.81,"sentiment":"neutral","sentiment_score":0.014833014192325729},{"text":"Because the unit might need the operating system.","start":38.81,"end":41.39,"sentiment":"neutral","sentiment_score":-0.0034016192657873034},{"text":"How do you guys gonna operate it?","start":46.825,"end":49.725,"sentiment":"neutral","sentiment_score":0.003359053350452866},{"text":"Yep.","start":54.665,"end":55.165,"sentiment":"neutral","sentiment_score":0.060075320303440094}],"sentiment":"neutral","sentiment_score":0.010613997075283392,"num_words":44,"start":30.33,"end":55.165},{"sentences":[{"text":"Mhmm.","start":62.21,"end":62.71,"sentiment":"neutral","sentiment_score":0.07423663139343262},{"text":"Yeah.","start":68.875,"end":69.034996,"sentiment":"neutral","sentiment_score":0.07904589176177979},{"text":"Sure.","start":69.034996,"end":69.195,"sentiment":"neutral","sentiment_score":0.08875036239624023},{"text":"Actually, we have two operating systems.","start":69.195,"end":72.155,"sentiment":"neutral","sentiment_score":0.0805070735514164},{"text":"One is I five and one is I seven.","start":72.155,"end":75.534996,"sentiment":"neutral","sentiment_score":0.0725666412876712}],"sentiment":"neutral","sentiment_score":0.07656528324716622,"num_words":18,"start":62.21,"end":75.534996},{"sentences":[{"text":"So I will send you through both the options along with the pricing.","start":75.91499,"end":79.69499,"sentiment":"neutral","sentiment_score":0.09936452141174903},{"text":"And we do have everything in stock right now.","start":80.155,"end":82.73499,"sentiment":"neutral","sentiment_score":0.1760617213116752},{"text":"Just waiting for your response.","start":82.875,"end":85.240005,"sentiment":"neutral","sentiment_score":0.15888189673423767},{"text":"And, yeah, we can get the ball rolling.","start":85.700005,"end":87.880005,"sentiment":"neutral","sentiment_score":0.19822772219777107},{"text":"No.","start":99.228935,"end":99.548935,"sentiment":"neutral","sentiment_score":-0.10916145145893096}],"sentiment":"neutral","sentiment_score":0.1429823355542289,"num_words":36,"start":75.91499,"end":99.548935},{"sentences":[{"text":"It doesn't.","start":99.548935,"end":100.188934,"sentiment":"neutral","sentiment_score":-0.11811455711722374},{"text":"My job, ma'am.","start":100.188934,"end":101.14893,"sentiment":"neutral","sentiment_score":0.18332480390866598},{"text":"I will send it through.","start":101.14893,"end":102.28893,"sentiment":"neutral","sentiment_score":0.1917496919631958},{"text":"Bye for now.","start":102.66894,"end":103.48894,"sentiment":"neutral","sentiment_score":0.19168243805567423}],"sentiment":"neutral","sentiment_score":0.14211854395958093,"num_words":13,"start":99.548935,"end":103.48894}]}}]},{"alternatives":[{"transcript":"Hello. Jason speaking. I'll put hello? Sorry. Yeah. Good. Thanks. Yourself? Who sorry. Yeah. Who am I speaking to? Sorry. Yep. Yep. Yep. Yes. Yep. What do you mean an operating system? Like a oh, look, I haven't gone that far. Are you a Rio vendor? Good. Yep. Send me the operating box as well, please, with that quote and lead time of supplying them, please. And if you can, your vendor number, and I will raise that today. Yep. Perfect. That would be great. Thank you very much. If you if you put that in email again, because I I yeah. I've I've seen it, but I've I've been too busy to get back to us. So yeah. That's a great follow-up, and thank you very much. Alright. Cheers. Thank you. Cheers. Thanks. See you. Bye.","confidence":0.98583984,"words":[{"word":"hello","start":0.24,"end":0.48,"confidence":0.84033203,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.01933052204549313},{"word":"jason","start":0.48,"end":0.96,"confidence":0.9970703,"punctuated_word":"Jason","sentiment":"neutral","sentiment_score":0.01449535321444273},{"word":"speaking","start":0.96,"end":1.4399999,"confidence":0.98706055,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.013503482565283775},{"word":"i'll","start":1.4399999,"end":1.52,"confidence":0.57958984,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.015163294039666653},{"word":"put","start":1.52,"end":2.02,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.014702271670103071},{"word":"hello","start":2.96,"end":3.46,"confidence":0.9716797,"punctuated_word":"hello?","sentiment":"neutral","sentiment_score":0.021853992715477943},{"word":"sorry","start":7.8399997,"end":8.16,"confidence":0.8725586,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.010170191526412964},{"word":"yeah","start":8.16,"end":8.32,"confidence":0.98583984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10024237632751463},{"word":"good","start":8.32,"end":8.559999,"confidence":0.99316406,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.30344805121421814},{"word":"thanks","start":8.559999,"end":8.8,"confidence":0.97021484,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.3095238208770752},{"word":"yourself","start":8.8,"end":9.28,"confidence":0.9926758,"punctuated_word":"Yourself?","sentiment":"neutral","sentiment_score":0.1101764664053917},{"word":"who","start":9.28,"end":9.5199995,"confidence":0.89990234,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.044005781412124634},{"word":"sorry","start":9.679999,"end":10.0,"confidence":0.96899414,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.007616099901497364},{"word":"yeah","start":10.0,"end":10.5,"confidence":0.91625977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004503942560404539},{"word":"who","start":11.759999,"end":12.0,"confidence":0.94189453,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.019234683364629745},{"word":"am","start":12.0,"end":12.24,"confidence":0.99609375,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.017719300463795662},{"word":"i","start":12.24,"end":12.4,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011788977310061457},{"word":"speaking","start":12.4,"end":12.719999,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.008200999349355698},{"word":"to","start":12.719999,"end":12.88,"confidence":0.9682617,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":-0.0005894745700061321},{"word":"sorry","start":12.88,"end":13.38,"confidence":0.9362793,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.010259478352963924},{"word":"yep","start":17.615,"end":17.935,"confidence":0.79541016,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03128354251384735},{"word":"yep","start":17.935,"end":18.435,"confidence":0.9313965,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02716713398694992},{"word":"yep","start":21.615,"end":22.115,"confidence":0.9128418,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02623061090707779},{"word":"yes","start":27.855,"end":28.175,"confidence":0.7573242,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.042106978595256805},{"word":"yep","start":28.175,"end":28.675,"confidence":0.84765625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.034299880266189575},{"word":"what","start":41.96,"end":42.2,"confidence":0.9248047,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.0004076790064573288},{"word":"do","start":42.2,"end":42.28,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0007544755935668945},{"word":"you","start":42.28,"end":42.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0031838975846767426},{"word":"mean","start":42.36,"end":42.6,"confidence":0.9970703,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.0017511695623397827},{"word":"an","start":42.6,"end":42.76,"confidence":0.8964844,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0031723706051707268},{"word":"operating","start":42.76,"end":43.16,"confidence":1.0,"punctuated_word":"operating","sentiment":"neutral","sentiment_score":0.007199745625257492},{"word":"system","start":43.16,"end":43.66,"confidence":0.99609375,"punctuated_word":"system?","sentiment":"neutral","sentiment_score":0.0019070906564593315},{"word":"like","start":44.954998,"end":45.454998,"confidence":0.9941406,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":-0.0010423101484775543},{"word":"a","start":50.394997,"end":50.475,"confidence":0.8286133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.009447766467928886},{"word":"oh","start":50.555,"end":50.795,"confidence":0.7915039,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.011308547109365463},{"word":"look","start":50.795,"end":50.954998,"confidence":0.6098633,"punctuated_word":"look,","sentiment":"neutral","sentiment_score":-0.013435253873467444},{"word":"i","start":50.954998,"end":51.114998,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.028163831681013107},{"word":"haven't","start":51.114998,"end":51.355,"confidence":0.96240234,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.018591243773698807},{"word":"gone","start":51.355,"end":51.754997,"confidence":0.5317383,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":-0.018438147380948067},{"word":"that","start":51.754997,"end":51.914997,"confidence":0.93115234,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02190147154033184},{"word":"far","start":51.914997,"end":52.155,"confidence":0.984375,"punctuated_word":"far.","sentiment":"neutral","sentiment_score":-0.02483374625444412},{"word":"are","start":52.155,"end":52.315,"confidence":0.9980469,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.009049090556800364},{"word":"you","start":52.315,"end":52.475,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0038093896582722664},{"word":"a","start":52.475,"end":52.555,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.002723522949963808},{"word":"rio","start":52.555,"end":52.875,"confidence":0.7636719,"punctuated_word":"Rio","sentiment":"neutral","sentiment_score":-0.004268629476428032},{"word":"vendor","start":52.875,"end":53.375,"confidence":0.98950195,"punctuated_word":"vendor?","sentiment":"neutral","sentiment_score":0.005171990487724543},{"word":"good","start":55.515,"end":56.015,"confidence":0.99658203,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.16047263145446777},{"word":"yep","start":56.315,"end":56.555,"confidence":0.99609375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11757689714431764},{"word":"send","start":56.555,"end":56.875,"confidence":1.0,"punctuated_word":"Send","sentiment":"neutral","sentiment_score":0.12670867145061493},{"word":"me","start":56.875,"end":57.035,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.12272486090660097},{"word":"the","start":57.035,"end":57.274998,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12047424912452698},{"word":"operating","start":57.274998,"end":57.754997,"confidence":1.0,"punctuated_word":"operating","sentiment":"neutral","sentiment_score":0.08470913767814636},{"word":"box","start":57.754997,"end":57.995,"confidence":0.97802734,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.09624487906694412},{"word":"as","start":57.995,"end":58.155,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10016977787017822},{"word":"well","start":58.155,"end":58.555,"confidence":0.9941406,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.10552274435758592},{"word":"please","start":58.555,"end":59.055,"confidence":0.907959,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.12173260003328323},{"word":"with","start":59.87,"end":60.03,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.13954481482505798},{"word":"that","start":60.03,"end":60.27,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1482592225074768},{"word":"quote","start":60.27,"end":60.77,"confidence":0.97265625,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":0.09676893055438995},{"word":"and","start":61.149998,"end":61.649998,"confidence":0.6064453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08524268865585327},{"word":"lead","start":62.51,"end":62.829998,"confidence":0.64697266,"punctuated_word":"lead","sentiment":"neutral","sentiment_score":0.06672131270170212},{"word":"time","start":62.829998,"end":63.07,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.08689185231924057},{"word":"of","start":63.07,"end":63.23,"confidence":0.94970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07520987093448639},{"word":"supplying","start":63.23,"end":63.55,"confidence":0.9970703,"punctuated_word":"supplying","sentiment":"neutral","sentiment_score":0.0823591947555542},{"word":"them","start":63.55,"end":63.79,"confidence":0.9785156,"punctuated_word":"them,","sentiment":"neutral","sentiment_score":0.07727755606174469},{"word":"please","start":63.79,"end":64.03,"confidence":0.9741211,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.0904463529586792},{"word":"and","start":64.03,"end":64.19,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10276451706886292},{"word":"if","start":64.19,"end":64.35,"confidence":0.9770508,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09502475708723068},{"word":"you","start":64.35,"end":64.43,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07748186588287354},{"word":"can","start":64.43,"end":64.67,"confidence":0.98657227,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.09543199837207794},{"word":"your","start":64.67,"end":64.83,"confidence":0.91503906,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07835308462381363},{"word":"vendor","start":64.83,"end":65.15,"confidence":0.9970703,"punctuated_word":"vendor","sentiment":"neutral","sentiment_score":0.045119043439626694},{"word":"number","start":65.15,"end":65.65,"confidence":0.83569336,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.06803964078426361},{"word":"and","start":65.71,"end":65.95,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08070448040962219},{"word":"i","start":65.95,"end":66.11,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10188541561365128},{"word":"will","start":66.11,"end":66.35,"confidence":0.7421875,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.09077418595552444},{"word":"raise","start":66.35,"end":66.59,"confidence":0.9941406,"punctuated_word":"raise","sentiment":"neutral","sentiment_score":0.08296537399291992},{"word":"that","start":66.59,"end":66.83,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07376940548419952},{"word":"today","start":66.83,"end":67.33,"confidence":0.9995117,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.0597459152340889},{"word":"yep","start":80.155,"end":80.655,"confidence":0.79785156,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.15316703915596008},{"word":"perfect","start":88.090004,"end":88.57,"confidence":0.8859863,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5715832710266113},{"word":"that","start":88.57,"end":88.73,"confidence":0.9980469,"punctuated_word":"That","sentiment":"positive","sentiment_score":0.5829772353172302},{"word":"would","start":88.73,"end":88.97,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.6322041749954224},{"word":"be","start":88.97,"end":89.05,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.6138074398040771},{"word":"great","start":89.05,"end":89.37,"confidence":1.0,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.6415089964866638},{"word":"thank","start":89.37,"end":89.53,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5974152684211731},{"word":"you","start":89.53,"end":89.61,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5602735280990601},{"word":"very","start":89.61,"end":89.850006,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.5686503052711487},{"word":"much","start":89.850006,"end":90.01,"confidence":0.9536133,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5165135264396667},{"word":"if","start":90.01,"end":90.170006,"confidence":0.8413086,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.14031226933002472},{"word":"you","start":90.170006,"end":90.33,"confidence":0.75683594,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06925595551729202},{"word":"if","start":90.33,"end":90.41,"confidence":0.6225586,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06991063058376312},{"word":"you","start":90.41,"end":90.490005,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06029828637838363},{"word":"put","start":90.490005,"end":90.65,"confidence":0.68896484,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.05933797359466553},{"word":"that","start":90.65,"end":90.810005,"confidence":0.5253906,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05741162225604057},{"word":"in","start":90.810005,"end":90.97,"confidence":0.4946289,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04100123420357704},{"word":"email","start":90.97,"end":91.29,"confidence":0.6015625,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.08268056809902191},{"word":"again","start":91.29,"end":91.69,"confidence":0.6777344,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.03860972821712494},{"word":"because","start":91.69,"end":91.93,"confidence":0.9838867,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.005450356751680374},{"word":"i","start":91.93,"end":92.25,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00030107423663139343},{"word":"i","start":92.25,"end":92.490005,"confidence":0.41235352,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012990791350603104},{"word":"yeah","start":92.57,"end":92.89,"confidence":0.9206543,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0011486802250146866},{"word":"i've","start":92.89,"end":93.05,"confidence":0.9855957,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.03160015493631363},{"word":"i've","start":93.05,"end":93.29,"confidence":0.7529297,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.017722148448228836},{"word":"seen","start":93.29,"end":93.53,"confidence":0.9741211,"punctuated_word":"seen","sentiment":"neutral","sentiment_score":-0.005450248718261719},{"word":"it","start":93.53,"end":93.69,"confidence":0.9423828,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.020492371171712875},{"word":"but","start":93.69,"end":93.850006,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0583118349313736},{"word":"i've","start":93.850006,"end":94.01,"confidence":0.9838867,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.10082878917455672},{"word":"i've","start":94.01,"end":94.170006,"confidence":0.9108887,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.10398048162460329},{"word":"been","start":94.170006,"end":94.33,"confidence":0.9970703,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.116586372256279},{"word":"too","start":94.33,"end":94.490005,"confidence":0.9941406,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.11933327466249466},{"word":"busy","start":94.490005,"end":94.73,"confidence":1.0,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.05385782569646835},{"word":"to","start":94.73,"end":94.89,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1320098340511322},{"word":"get","start":94.89,"end":94.97,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.057211004197597504},{"word":"back","start":94.97,"end":95.130005,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.006631672382354736},{"word":"to","start":95.130005,"end":95.21,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05679204314947128},{"word":"us","start":95.21,"end":95.37,"confidence":0.60375977,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.02054482698440552},{"word":"so","start":95.37,"end":95.53,"confidence":0.7470703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08215212821960449},{"word":"yeah","start":95.61,"end":95.850006,"confidence":0.9975586,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.14973510801792145},{"word":"that's","start":95.850006,"end":96.090004,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.31290826201438904},{"word":"a","start":96.090004,"end":96.25,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3816206753253937},{"word":"great","start":96.25,"end":96.490005,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.4893217980861664},{"word":"follow-up","start":96.490005,"end":96.89,"confidence":0.9654541,"punctuated_word":"follow-up,","sentiment":"positive","sentiment_score":0.49535635113716125},{"word":"and","start":96.89,"end":97.05,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.3332138657569885},{"word":"thank","start":97.05,"end":97.21,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.42921698093414307},{"word":"you","start":97.21,"end":97.37,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4060261249542236},{"word":"very","start":97.37,"end":97.69,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.3721073865890503},{"word":"much","start":97.69,"end":98.19,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.31848639249801636},{"word":"alright","start":99.850006,"end":100.350006,"confidence":0.9641113,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0476078987121582},{"word":"cheers","start":100.41,"end":100.73,"confidence":0.9973958,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":0.19983580708503723},{"word":"thank","start":100.73,"end":100.97,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3658148050308227},{"word":"you","start":100.97,"end":101.37,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.32339972257614136},{"word":"cheers","start":101.37,"end":101.87,"confidence":1.0,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":0.22769109904766083},{"word":"thanks","start":102.128876,"end":102.628876,"confidence":0.7624512,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2531985342502594},{"word":"see","start":103.00264,"end":103.50264,"confidence":0.734375,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.19460642337799072},{"word":"you","start":103.8764,"end":104.3764,"confidence":0.98706055,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.17524802684783936},{"word":"bye","start":104.750175,"end":105.250175,"confidence":0.98461914,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.07593563199043274}],"paragraphs":{"transcript":"\nHello. Jason speaking. I'll put hello? Sorry. Yeah.\n\nGood. Thanks. Yourself? Who sorry. Yeah.\n\nWho am I speaking to? Sorry. Yep. Yep. Yep.\n\nYes. Yep. What do you mean an operating system? Like a oh, look, I haven't gone that far. Are you a Rio vendor?\n\nGood. Yep. Send me the operating box as well, please, with that quote and lead time of supplying them, please. And if you can, your vendor number, and I will raise that today. Yep.\n\nPerfect. That would be great. Thank you very much. If you if you put that in email again, because I I yeah. I've I've seen it, but I've I've been too busy to get back to us.\n\nSo yeah. That's a great follow-up, and thank you very much. Alright. Cheers. Thank you.\n\nCheers. Thanks. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.01933052204549313},{"text":"Jason speaking.","start":0.48,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.013999417889863253},{"text":"I'll put hello?","start":1.4399999,"end":3.46,"sentiment":"neutral","sentiment_score":0.01723985280841589},{"text":"Sorry.","start":7.8399997,"end":8.16,"sentiment":"neutral","sentiment_score":0.010170191526412964},{"text":"Yeah.","start":8.16,"end":8.32,"sentiment":"neutral","sentiment_score":0.10024237632751463}],"sentiment":"neutral","sentiment_score":0.026182685513049364,"num_words":8,"start":0.24,"end":8.32},{"sentences":[{"text":"Good.","start":8.32,"end":8.559999,"sentiment":"neutral","sentiment_score":0.30344805121421814},{"text":"Thanks.","start":8.559999,"end":8.8,"sentiment":"neutral","sentiment_score":0.3095238208770752},{"text":"Yourself?","start":8.8,"end":9.28,"sentiment":"neutral","sentiment_score":0.1101764664053917},{"text":"Who sorry.","start":9.28,"end":10.0,"sentiment":"neutral","sentiment_score":-0.025810940656811},{"text":"Yeah.","start":10.0,"end":10.5,"sentiment":"neutral","sentiment_score":-0.004503942560404539}],"sentiment":"neutral","sentiment_score":0.11117041910377641,"num_words":6,"start":8.32,"end":10.5},{"sentences":[{"text":"Who am I speaking to?","start":11.759999,"end":12.88,"sentiment":"neutral","sentiment_score":-0.011506687011569738},{"text":"Sorry.","start":12.88,"end":13.38,"sentiment":"neutral","sentiment_score":-0.010259478352963924},{"text":"Yep.","start":17.615,"end":17.935,"sentiment":"neutral","sentiment_score":0.03128354251384735},{"text":"Yep.","start":17.935,"end":18.435,"sentiment":"neutral","sentiment_score":0.02716713398694992},{"text":"Yep.","start":21.615,"end":22.115,"sentiment":"neutral","sentiment_score":0.02623061090707779}],"sentiment":"neutral","sentiment_score":0.001876485999673605,"num_words":9,"start":11.759999,"end":22.115},{"sentences":[{"text":"Yes.","start":27.855,"end":28.175,"sentiment":"neutral","sentiment_score":0.042106978595256805},{"text":"Yep.","start":28.175,"end":28.675,"sentiment":"neutral","sentiment_score":0.034299880266189575},{"text":"What do you mean an operating system?","start":41.96,"end":43.66,"sentiment":"neutral","sentiment_score":0.0019093054745878493},{"text":"Like a oh, look, I haven't gone that far.","start":44.954998,"end":52.155,"sentiment":"neutral","sentiment_score":-0.016351368692186143},{"text":"Are you a Rio vendor?","start":52.155,"end":53.375,"sentiment":"neutral","sentiment_score":-0.0029357284307479858}],"sentiment":"neutral","sentiment_score":-0.0031334331826023435,"num_words":23,"start":27.855,"end":53.375},{"sentences":[{"text":"Good.","start":55.515,"end":56.015,"sentiment":"neutral","sentiment_score":0.16047263145446777},{"text":"Yep.","start":56.315,"end":56.555,"sentiment":"neutral","sentiment_score":0.11757689714431764},{"text":"Send me the operating box as well, please, with that quote and lead time of supplying them, please.","start":56.555,"end":64.03,"sentiment":"neutral","sentiment_score":0.10150048426455921},{"text":"And if you can, your vendor number, and I will raise that today.","start":64.03,"end":67.33,"sentiment":"neutral","sentiment_score":0.08092766799605809},{"text":"Yep.","start":80.155,"end":80.655,"sentiment":"neutral","sentiment_score":0.15316703915596008}],"sentiment":"neutral","sentiment_score":0.09736132260192842,"num_words":34,"start":55.515,"end":80.655},{"sentences":[{"text":"Perfect.","start":88.090004,"end":88.57,"sentiment":"positive","sentiment_score":0.5715832710266113},{"text":"That would be great.","start":88.57,"end":89.37,"sentiment":"positive","sentiment_score":0.6176244616508484},{"text":"Thank you very much.","start":89.37,"end":90.01,"sentiment":"positive","sentiment_score":0.5607131570577621},{"text":"If you if you put that in email again, because I I yeah.","start":90.01,"end":92.89,"sentiment":"neutral","sentiment_score":0.04695617135327596},{"text":"I've I've seen it, but I've I've been too busy to get back to us.","start":92.89,"end":95.37,"sentiment":"neutral","sentiment_score":-0.059205969174702965}],"sentiment":"neutral","sentiment_score":0.1353317415090026,"num_words":37,"start":88.090004,"end":95.37},{"sentences":[{"text":"So yeah.","start":95.37,"end":95.850006,"sentiment":"neutral","sentiment_score":0.11594361811876297},{"text":"That's a great follow-up, and thank you very much.","start":95.850006,"end":98.19,"sentiment":"positive","sentiment_score":0.3931397596995036},{"text":"Alright.","start":99.850006,"end":100.350006,"sentiment":"neutral","sentiment_score":0.0476078987121582},{"text":"Cheers.","start":100.41,"end":100.73,"sentiment":"neutral","sentiment_score":0.19983580708503723},{"text":"Thank you.","start":100.73,"end":101.37,"sentiment":"positive","sentiment_score":0.34460726380348206}],"sentiment":"neutral","sentiment_score":0.3137868871291479,"num_words":15,"start":95.37,"end":101.37},{"sentences":[{"text":"Cheers.","start":101.37,"end":101.87,"sentiment":"neutral","sentiment_score":0.22769109904766083},{"text":"Thanks.","start":102.128876,"end":102.628876,"sentiment":"neutral","sentiment_score":0.2531985342502594},{"text":"See you.","start":103.00264,"end":104.3764,"sentiment":"neutral","sentiment_score":0.18492722511291504},{"text":"Bye.","start":104.750175,"end":105.250175,"sentiment":"neutral","sentiment_score":0.07593563199043274}],"sentiment":"neutral","sentiment_score":0.1853359431028366,"num_words":5,"start":101.37,"end":105.250175}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Jason speaking. I'll put hello?\n\nChannel 0: Yeah. Ma'am, Jason, this is Ross with Techcom. How are you, ma'am?\n\nChannel 1: Sorry. Yeah. Good. Thanks. Yourself?\n\nWho sorry. Yeah. Who am I speaking to? Sorry.\n\nChannel 0: Justin, this is Ross from Techcom Systems getting back\n\nChannel 1: Yep.\n\nChannel 0: to you regarding\n\nChannel 1: Yep.\n\nChannel 0: your inquiry for so,\n\nChannel 1: Yep.\n\nChannel 0: actually, I sent you through the code for the following MAC serve, V5550.\n\nChannel 1: Yes. Yep.\n\nChannel 0: Yep. And also I need to ask, do you guys have operating system with it? Like or do you want me to quote for an operating system as well? Because the unit might need the operating system.\n\nChannel 1: What do you mean an operating system? Like\n\nChannel 0: How do you guys gonna operate it?\n\nChannel 1: a oh, look, I haven't gone that far. Are you a Rio vendor?\n\nChannel 0: Yep.\n\nChannel 1: Good. Yep. Send me the operating box as well, please, with that quote and\n\nChannel 0: Mhmm.\n\nChannel 1: lead time of supplying them, please. And if you can, your vendor number, and I will raise that today.\n\nChannel 0: Yeah. Sure. Actually, we have two operating systems. One is I five and one is I seven. So I will send you through both the options along with the pricing.\n\nChannel 1: Yep.\n\nChannel 0: And we do have everything in stock right now. Just waiting for your response. And, yeah, we can get the ball rolling.\n\nChannel 1: Perfect. That would be great. Thank you very much. If you if you put that in email again, because I I yeah. I've I've seen it, but I've I've been too busy to get back to us.\n\nSo yeah. That's a great follow-up, and thank you very much.\n\nChannel 0: No. It doesn't.\n\nChannel 1: Alright.\n\nChannel 0: My\n\nChannel 1: Cheers.\n\nChannel 0: job, ma'am.\n\nChannel 1: Thank you.\n\nChannel 0: I will\n\nChannel 1: Cheers.\n\nChannel 0: send it through.\n\nChannel 1: Thanks.\n\nChannel 0: Bye for now.\n\nChannel 1: See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.01933052204549313},{"text":"Jason speaking.","start":0.48,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.013999417889863253},{"text":"I'll put hello?","start":1.4399999,"end":3.46,"sentiment":"neutral","sentiment_score":0.01723985280841589}],"sentiment":"neutral","sentiment_score":0.016508152708411217,"channel":1,"num_words":6,"start":0.24,"end":3.46},{"sentences":[{"text":"Yeah.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.05288150906562805},{"text":"Ma'am, Jason, this is Ross with Techcom.","start":3.84,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.10736329747097832},{"text":"How are you, ma'am?","start":6.3999996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.15636083856225014}],"sentiment":"neutral","sentiment_score":0.11915566213428974,"channel":0,"num_words":12,"start":3.4399998,"end":7.3799996},{"sentences":[{"text":"Sorry.","start":7.8399997,"end":8.16,"sentiment":"neutral","sentiment_score":0.010170191526412964},{"text":"Yeah.","start":8.16,"end":8.32,"sentiment":"neutral","sentiment_score":0.10024237632751463},{"text":"Good.","start":8.32,"end":8.559999,"sentiment":"neutral","sentiment_score":0.30344805121421814},{"text":"Thanks.","start":8.559999,"end":8.8,"sentiment":"neutral","sentiment_score":0.3095238208770752},{"text":"Yourself?","start":8.8,"end":9.28,"sentiment":"neutral","sentiment_score":0.1101764664053917}],"sentiment":"neutral","sentiment_score":0.16671218127012252,"channel":1,"num_words":5,"start":7.8399997,"end":9.28},{"sentences":[{"text":"Who sorry.","start":9.28,"end":10.0,"sentiment":"neutral","sentiment_score":-0.025810940656811},{"text":"Yeah.","start":10.0,"end":10.5,"sentiment":"neutral","sentiment_score":-0.004503942560404539},{"text":"Who am I speaking to?","start":11.759999,"end":12.88,"sentiment":"neutral","sentiment_score":-0.011506687011569738},{"text":"Sorry.","start":12.88,"end":13.38,"sentiment":"neutral","sentiment_score":-0.010259478352963924}],"sentiment":"neutral","sentiment_score":-0.01376874858720435,"channel":1,"num_words":9,"start":9.28,"end":13.38},{"sentences":[{"text":"Justin, this is Ross from Techcom Systems getting back","start":14.275,"end":17.635,"sentiment":"neutral","sentiment_score":0.023545570981999237}],"sentiment":"neutral","sentiment_score":0.023545570981999237,"channel":0,"num_words":9,"start":14.275,"end":17.635},{"sentences":[{"text":"Yep.","start":17.615,"end":17.935,"sentiment":"neutral","sentiment_score":0.03128354251384735}],"sentiment":"neutral","sentiment_score":0.03128354251384735,"channel":1,"num_words":1,"start":17.615,"end":17.935},{"sentences":[{"text":"to you regarding","start":17.635,"end":18.275,"sentiment":"neutral","sentiment_score":0.0364991103609403}],"sentiment":"neutral","sentiment_score":0.0364991103609403,"channel":0,"num_words":3,"start":17.635,"end":18.275},{"sentences":[{"text":"Yep.","start":17.935,"end":18.435,"sentiment":"neutral","sentiment_score":0.02716713398694992}],"sentiment":"neutral","sentiment_score":0.02716713398694992,"channel":1,"num_words":1,"start":17.935,"end":18.435},{"sentences":[{"text":"your inquiry for so,","start":18.275,"end":22.035,"sentiment":"neutral","sentiment_score":0.021330946823582053}],"sentiment":"neutral","sentiment_score":0.021330946823582053,"channel":0,"num_words":4,"start":18.275,"end":22.035},{"sentences":[{"text":"Yep.","start":21.615,"end":22.115,"sentiment":"neutral","sentiment_score":0.02623061090707779}],"sentiment":"neutral","sentiment_score":0.02623061090707779,"channel":1,"num_words":1,"start":21.615,"end":22.115},{"sentences":[{"text":"actually, I sent you through the code for the following MAC serve, V5550.","start":22.035,"end":27.974998,"sentiment":"neutral","sentiment_score":0.025381719550261132}],"sentiment":"neutral","sentiment_score":0.025381719550261132,"channel":0,"num_words":13,"start":22.035,"end":27.974998},{"sentences":[{"text":"Yes.","start":27.855,"end":28.175,"sentiment":"neutral","sentiment_score":0.042106978595256805},{"text":"Yep.","start":28.175,"end":28.675,"sentiment":"neutral","sentiment_score":0.034299880266189575}],"sentiment":"neutral","sentiment_score":0.03820342943072319,"channel":1,"num_words":2,"start":27.855,"end":28.675},{"sentences":[{"text":"Yep.","start":29.715,"end":30.09,"sentiment":"neutral","sentiment_score":0.029592107981443405},{"text":"And also I need to ask, do you guys have operating system with it?","start":30.33,"end":35.21,"sentiment":"neutral","sentiment_score":0.014498423784971237},{"text":"Like or do you want me to quote for an operating system as well?","start":35.21,"end":38.81,"sentiment":"neutral","sentiment_score":0.014833014192325729},{"text":"Because the unit might need the operating system.","start":38.81,"end":41.39,"sentiment":"neutral","sentiment_score":-0.0034016192657873034}],"sentiment":"neutral","sentiment_score":0.011162683392900068,"channel":0,"num_words":37,"start":29.715,"end":41.39},{"sentences":[{"text":"What do you mean an operating system?","start":41.96,"end":43.66,"sentiment":"neutral","sentiment_score":0.0019093054745878493},{"text":"Like","start":44.954998,"end":45.454998,"sentiment":"neutral","sentiment_score":-0.0010423101484775543}],"sentiment":"neutral","sentiment_score":0.0015403535217046738,"channel":1,"num_words":8,"start":41.96,"end":45.454998},{"sentences":[{"text":"How do you guys gonna operate it?","start":46.825,"end":49.725,"sentiment":"neutral","sentiment_score":0.003359053350452866}],"sentiment":"neutral","sentiment_score":0.003359053350452866,"channel":0,"num_words":7,"start":46.825,"end":49.725},{"sentences":[{"text":"a oh, look, I haven't gone that far.","start":50.394997,"end":52.155,"sentiment":"neutral","sentiment_score":-0.018265001010149717},{"text":"Are you a Rio vendor?","start":52.155,"end":53.375,"sentiment":"neutral","sentiment_score":-0.0029357284307479858}],"sentiment":"neutral","sentiment_score":-0.012369126941149052,"channel":1,"num_words":13,"start":50.394997,"end":53.375},{"sentences":[{"text":"Yep.","start":54.665,"end":55.165,"sentiment":"neutral","sentiment_score":0.060075320303440094}],"sentiment":"neutral","sentiment_score":0.060075320303440094,"channel":0,"num_words":1,"start":54.665,"end":55.165},{"sentences":[{"text":"Good.","start":55.515,"end":56.015,"sentiment":"neutral","sentiment_score":0.16047263145446777},{"text":"Yep.","start":56.315,"end":56.555,"sentiment":"neutral","sentiment_score":0.11757689714431764},{"text":"Send me the operating box as well, please, with that quote and","start":56.555,"end":61.649998,"sentiment":"neutral","sentiment_score":0.11234188141922156}],"sentiment":"neutral","sentiment_score":0.11615372183067459,"channel":1,"num_words":14,"start":55.515,"end":61.649998},{"sentences":[{"text":"Mhmm.","start":62.21,"end":62.71,"sentiment":"neutral","sentiment_score":0.07423663139343262}],"sentiment":"neutral","sentiment_score":0.07423663139343262,"channel":0,"num_words":1,"start":62.21,"end":62.71},{"sentences":[{"text":"lead time of supplying them, please.","start":62.51,"end":64.03,"sentiment":"neutral","sentiment_score":0.07981768995523453},{"text":"And if you can, your vendor number, and I will raise that today.","start":64.03,"end":67.33,"sentiment":"neutral","sentiment_score":0.08092766799605809}],"sentiment":"neutral","sentiment_score":0.0805771486147454,"channel":1,"num_words":19,"start":62.51,"end":67.33},{"sentences":[{"text":"Yeah.","start":68.875,"end":69.034996,"sentiment":"neutral","sentiment_score":0.07904589176177979},{"text":"Sure.","start":69.034996,"end":69.195,"sentiment":"neutral","sentiment_score":0.08875036239624023},{"text":"Actually, we have two operating systems.","start":69.195,"end":72.155,"sentiment":"neutral","sentiment_score":0.0805070735514164},{"text":"One is I five and one is I seven.","start":72.155,"end":75.534996,"sentiment":"neutral","sentiment_score":0.0725666412876712},{"text":"So I will send you through both the options along with the pricing.","start":75.91499,"end":79.69499,"sentiment":"neutral","sentiment_score":0.09936452141174903}],"sentiment":"neutral","sentiment_score":0.08652257484694321,"channel":0,"num_words":30,"start":68.875,"end":79.69499},{"sentences":[{"text":"Yep.","start":80.155,"end":80.655,"sentiment":"neutral","sentiment_score":0.15316703915596008}],"sentiment":"neutral","sentiment_score":0.15316703915596008,"channel":1,"num_words":1,"start":80.155,"end":80.655},{"sentences":[{"text":"And we do have everything in stock right now.","start":80.155,"end":82.73499,"sentiment":"neutral","sentiment_score":0.1760617213116752},{"text":"Just waiting for your response.","start":82.875,"end":85.240005,"sentiment":"neutral","sentiment_score":0.15888189673423767},{"text":"And, yeah, we can get the ball rolling.","start":85.700005,"end":87.880005,"sentiment":"neutral","sentiment_score":0.19822772219777107}],"sentiment":"neutral","sentiment_score":0.18021757968447424,"channel":0,"num_words":22,"start":80.155,"end":87.880005},{"sentences":[{"text":"Perfect.","start":88.090004,"end":88.57,"sentiment":"positive","sentiment_score":0.5715832710266113},{"text":"That would be great.","start":88.57,"end":89.37,"sentiment":"positive","sentiment_score":0.6176244616508484},{"text":"Thank you very much.","start":89.37,"end":90.01,"sentiment":"positive","sentiment_score":0.5607131570577621},{"text":"If you if you put that in email again, because I I yeah.","start":90.01,"end":92.89,"sentiment":"neutral","sentiment_score":0.04695617135327596},{"text":"I've I've seen it, but I've I've been too busy to get back to us.","start":92.89,"end":95.37,"sentiment":"neutral","sentiment_score":-0.059205969174702965}],"sentiment":"neutral","sentiment_score":0.1353317415090026,"channel":1,"num_words":37,"start":88.090004,"end":95.37},{"sentences":[{"text":"So yeah.","start":95.37,"end":95.850006,"sentiment":"neutral","sentiment_score":0.11594361811876297},{"text":"That's a great follow-up, and thank you very much.","start":95.850006,"end":98.19,"sentiment":"positive","sentiment_score":0.3931397596995036}],"sentiment":"positive","sentiment_score":0.342740461230278,"channel":1,"num_words":11,"start":95.37,"end":98.19},{"sentences":[{"text":"No.","start":99.228935,"end":99.548935,"sentiment":"neutral","sentiment_score":-0.10916145145893096},{"text":"It doesn't.","start":99.548935,"end":100.188934,"sentiment":"neutral","sentiment_score":-0.11811455711722374}],"sentiment":"neutral","sentiment_score":-0.11513018856445949,"channel":0,"num_words":3,"start":99.228935,"end":100.188934},{"sentences":[{"text":"Alright.","start":99.850006,"end":100.350006,"sentiment":"neutral","sentiment_score":0.0476078987121582}],"sentiment":"neutral","sentiment_score":0.0476078987121582,"channel":1,"num_words":1,"start":99.850006,"end":100.350006},{"sentences":[{"text":"My","start":100.188934,"end":100.42893,"sentiment":"neutral","sentiment_score":0.07907548546791077}],"sentiment":"neutral","sentiment_score":0.07907548546791077,"channel":0,"num_words":1,"start":100.188934,"end":100.42893},{"sentences":[{"text":"Cheers.","start":100.41,"end":100.73,"sentiment":"neutral","sentiment_score":0.19983580708503723}],"sentiment":"neutral","sentiment_score":0.19983580708503723,"channel":1,"num_words":1,"start":100.41,"end":100.73},{"sentences":[{"text":"job, ma'am.","start":100.42893,"end":101.14893,"sentiment":"neutral","sentiment_score":0.23544946312904358}],"sentiment":"neutral","sentiment_score":0.23544946312904358,"channel":0,"num_words":2,"start":100.42893,"end":101.14893},{"sentences":[{"text":"Thank you.","start":100.73,"end":101.37,"sentiment":"positive","sentiment_score":0.34460726380348206}],"sentiment":"positive","sentiment_score":0.34460726380348206,"channel":1,"num_words":2,"start":100.73,"end":101.37},{"sentences":[{"text":"I will","start":101.14893,"end":101.46893,"sentiment":"neutral","sentiment_score":0.21954429149627686}],"sentiment":"neutral","sentiment_score":0.21954429149627686,"channel":0,"num_words":2,"start":101.14893,"end":101.46893},{"sentences":[{"text":"Cheers.","start":101.37,"end":101.87,"sentiment":"neutral","sentiment_score":0.22769109904766083}],"sentiment":"neutral","sentiment_score":0.22769109904766083,"channel":1,"num_words":1,"start":101.37,"end":101.87},{"sentences":[{"text":"send it through.","start":101.46893,"end":102.28893,"sentiment":"neutral","sentiment_score":0.17321995894114176}],"sentiment":"neutral","sentiment_score":0.17321995894114176,"channel":0,"num_words":3,"start":101.46893,"end":102.28893},{"sentences":[{"text":"Thanks.","start":102.128876,"end":102.628876,"sentiment":"neutral","sentiment_score":0.2531985342502594}],"sentiment":"neutral","sentiment_score":0.2531985342502594,"channel":1,"num_words":1,"start":102.128876,"end":102.628876},{"sentences":[{"text":"Bye for now.","start":102.66894,"end":103.48894,"sentiment":"neutral","sentiment_score":0.19168243805567423}],"sentiment":"neutral","sentiment_score":0.19168243805567423,"channel":0,"num_words":3,"start":102.66894,"end":103.48894},{"sentences":[{"text":"See you.","start":103.00264,"end":104.3764,"sentiment":"neutral","sentiment_score":0.18492722511291504},{"text":"Bye.","start":104.750175,"end":105.250175,"sentiment":"neutral","sentiment_score":0.07593563199043274}],"sentiment":"neutral","sentiment_score":0.14859669407208762,"channel":1,"num_words":3,"start":103.00264,"end":105.250175}]},"summary":{"result":"success","short":"The Techcom representative, Ross, calls the customer, Justin, regarding their inquiry about a V5550 MAC serve. Ross asks if the customer has an operating system and requests a quote for an operating system. They discuss the two operating systems and Ross promises to send a quote via email. The call ends with Ross thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"And also I need to ask, do you guys have operating system with it? Like or do you want me to quote for an operating system as well?","start_word":67,"end_word":94,"intents":[{"intent":"Request information","confidence_score":0.025265187}]},{"text":"And also I need to ask, do you guys have operating system with it? Like or do you want me to quote for an operating system as well? Because the unit might need the operating system.","start_word":67,"end_word":102,"intents":[{"intent":"Inquire about operating system","confidence_score":0.11588406}]},{"text":"If you if you put that in email again, because I I yeah. I've I've seen it, but I've I've been too busy to get back to us. So yeah.","start_word":228,"end_word":257,"intents":[{"intent":"Request response","confidence_score":0.04195693}]}]},"sentiments":{"segments":[{"text":"Hello. Jason speaking. I'll put hello? Yeah. Ma'am, Jason, this is Ross with Techcom. How are you, ma'am? Sorry. Yeah. Good. Thanks. Yourself? Who sorry. Yeah. Who am I speaking to? Sorry. Justin, this is Ross from Techcom Systems getting back Yep. to you regarding Yep. your inquiry for so, Yep. actually, I sent you through the code for the following MAC serve, V5550. Yes. Yep. Yep. And also I need to ask, do you guys have operating system with it? Like or do you want me to quote for an operating system as well? Because the unit might need the operating system. What do you mean an operating system? Like How do you guys gonna operate it? a oh, look, I haven't gone that far. Are you a Rio vendor? Yep. Good. Yep. Send me the operating box as well, please, with that quote and Mhmm. lead time of supplying them, please. And if you can, your vendor number, and I will raise that today. Yeah. Sure. Actually, we have two operating systems. One is I five and one is I seven. So I will send you through both the options along with the pricing. And Yep. we do have everything in stock right now. Just waiting for your response. And, yeah, we can get the ball rolling.","start_word":0,"end_word":218,"sentiment":"neutral","sentiment_score":0.06153519079089165},{"text":"Perfect. That would be great. Thank you very much.","start_word":219,"end_word":227,"sentiment":"positive","sentiment_score":0.5845450162887573},{"text":"If you if you put that in email again, because I I yeah. I've I've seen it, but I've I've been too busy to get back to us. So yeah.","start_word":228,"end_word":257,"sentiment":"neutral","sentiment_score":-0.007681036833673716},{"text":"That's a great follow-up, and thank you very much.","start_word":258,"end_word":266,"sentiment":"positive","sentiment_score":0.39689064025878906},{"text":"No. It doesn't. Alright. My Cheers. job, ma'am.","start_word":267,"end_word":274,"sentiment":"neutral","sentiment_score":0.07735969871282578},{"text":"Thank you.","start_word":275,"end_word":276,"sentiment":"positive","sentiment_score":0.33753809332847595},{"text":"I will Cheers. send it through. Thanks. Bye for now. See you. Bye.","start_word":277,"end_word":289,"sentiment":"neutral","sentiment_score":0.18841098248958588}],"average":{"sentiment":"neutral","sentiment_score":0.09067951468534248}}}}