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Wheeler, Oakview Financial. Hi, Michael. It's Jenna here from. How are you? I'm well.\n\nThanks. I'm well. I'm just ringing oh, first of all, sorry. Before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nBeautiful. And, Michael, can I get you to confirm your full name, date of birth, and address, please? Yep. And your address? Oh, beautiful.\n\nWonderful. Thank you so much for that, Michael. Michael, we've got our annual review scheduled tomorrow evening at six. I was wondering if we would be able to change that to Monday afternoon at six for you. Is that possible?\n\nYeah. Thank you. It just had a last minute medical thing come up. So I I'll change that through to Monday for you at six. Oh, beautiful.\n\nThank you, Michael. I really appreciate you accommodating that. Thanks. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Jenna Wheeler, Oakview Financial.","start":7.68,"end":9.86,"sentiment":"neutral","sentiment_score":0.03089480334892869},{"text":"Hi, Michael.","start":25.044998,"end":25.765,"sentiment":"neutral","sentiment_score":0.09596901014447212},{"text":"It's Jenna here from.","start":25.765,"end":26.985,"sentiment":"neutral","sentiment_score":0.14038552716374397},{"text":"How are you?","start":27.55,"end":28.369999,"sentiment":"neutral","sentiment_score":0.16022639473279318},{"text":"I'm well.","start":28.83,"end":30.269999,"sentiment":"neutral","sentiment_score":0.17676303535699844}],"sentiment":"neutral","sentiment_score":0.11408430648346742,"num_words":15,"start":7.68,"end":30.269999},{"sentences":[{"text":"Thanks.","start":30.269999,"end":30.59,"sentiment":"positive","sentiment_score":0.3838825225830078},{"text":"I'm well.","start":30.59,"end":31.33,"sentiment":"neutral","sentiment_score":0.2378542348742485},{"text":"I'm just ringing oh, first of all, sorry.","start":31.869999,"end":34.27,"sentiment":"neutral","sentiment_score":0.00473284802865237},{"text":"Before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes.","start":34.27,"end":38.43,"sentiment":"neutral","sentiment_score":0.0001240872185338627},{"text":"Is that okay?","start":38.43,"end":39.329998,"sentiment":"neutral","sentiment_score":0.038178134709596634}],"sentiment":"neutral","sentiment_score":0.02818661387492385,"num_words":36,"start":30.269999,"end":39.329998},{"sentences":[{"text":"Beautiful.","start":40.75,"end":41.25,"sentiment":"neutral","sentiment_score":0.3056492209434509},{"text":"And, Michael, can I get you to confirm your full name, date of birth, and address, please?","start":42.75,"end":46.425003,"sentiment":"neutral","sentiment_score":0.054632021004662794},{"text":"Yep.","start":52.485,"end":52.985,"sentiment":"neutral","sentiment_score":0.015415231697261332},{"text":"And your address?","start":53.045002,"end":53.945,"sentiment":"neutral","sentiment_score":0.007976588793098927},{"text":"Oh, beautiful.","start":56.965,"end":57.865,"sentiment":"positive","sentiment_score":0.35204093158245087}],"sentiment":"neutral","sentiment_score":0.08240918496934076,"num_words":24,"start":40.75,"end":57.865},{"sentences":[{"text":"Wonderful.","start":58.42,"end":58.66,"sentiment":"positive","sentiment_score":0.5175924897193909},{"text":"Thank you so much for that, Michael.","start":58.66,"end":60.26,"sentiment":"positive","sentiment_score":0.5519788776125226},{"text":"Michael, we've got our annual review scheduled tomorrow evening at six.","start":60.26,"end":64.44,"sentiment":"neutral","sentiment_score":0.19512267952615564},{"text":"I was wondering if we would be able to change that to Monday afternoon at six for you.","start":65.38,"end":70.979996,"sentiment":"neutral","sentiment_score":-0.002517638314101431},{"text":"Is that possible?","start":70.979996,"end":72.375,"sentiment":"neutral","sentiment_score":0.028447005276878674}],"sentiment":"neutral","sentiment_score":0.1641954408492893,"num_words":40,"start":58.42,"end":72.375},{"sentences":[{"text":"Yeah.","start":72.674995,"end":72.994995,"sentiment":"neutral","sentiment_score":0.0800347775220871},{"text":"Thank you.","start":72.994995,"end":73.73499,"sentiment":"neutral","sentiment_score":0.18320314586162567},{"text":"It just had a last minute medical thing come up.","start":74.435,"end":77.075,"sentiment":"neutral","sentiment_score":-0.08063235320150852},{"text":"So I I'll change that through to Monday for you at six.","start":77.075,"end":82.454994,"sentiment":"neutral","sentiment_score":0.01929313223809004},{"text":"Oh, beautiful.","start":84.515,"end":85.022934,"sentiment":"neutral","sentiment_score":0.302813321352005}],"sentiment":"neutral","sentiment_score":0.01767636173301273,"num_words":27,"start":72.674995,"end":85.022934},{"sentences":[{"text":"Thank you, Michael.","start":85.26293,"end":86.062935,"sentiment":"positive","sentiment_score":0.42546412348747253},{"text":"I really appreciate you accommodating that.","start":86.062935,"end":88.64294,"sentiment":"neutral","sentiment_score":0.2887143741051356},{"text":"Thanks.","start":88.86293,"end":89.36293,"sentiment":"neutral","sentiment_score":0.29126134514808655},{"text":"Bye.","start":90.22293,"end":90.72293,"sentiment":"neutral","sentiment_score":0.1146734356880188},{"text":"Bye.","start":90.782936,"end":91.282936,"sentiment":"neutral","sentiment_score":0.07148721069097519}],"sentiment":"neutral","sentiment_score":0.290508383885026,"num_words":12,"start":85.26293,"end":91.282936}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Jenna. Please stay on the line. Hello? Good. How are you? Yep. Fine. Marco Casmidus. Fourteenth to eleven seventy four. 5 State County Street, Iowa. Yep. Yeah. It's fine. Yep. Yeah. No problem. Yep. No worries. Okay. Thank you. No problem. No problem. Alright. 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If you record your name and reason for calling, I'll see if this person is available. Thanks, Jenna. Please stay on the line. Hello?\n\nGood. How are you? Yep. Fine. Marco Casmidus.\n\nFourteenth to eleven seventy four. 5 State County Street, Iowa. Yep. Yeah. It's fine.\n\nYep. Yeah. No problem. Yep. No worries.\n\nOkay. Thank you. No problem. No problem. Alright.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.025073379278182983},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":1.04,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.010852472623810172},{"text":"Thanks, Jenna.","start":15.005,"end":15.985,"sentiment":"positive","sentiment_score":0.38622529804706573},{"text":"Please stay on the line.","start":16.045,"end":17.425,"sentiment":"neutral","sentiment_score":0.12301938086748124},{"text":"Hello?","start":23.724998,"end":24.224998,"sentiment":"neutral","sentiment_score":0.060668252408504486}],"sentiment":"neutral","sentiment_score":0.06587714776396751,"num_words":25,"start":0.56,"end":24.224998},{"sentences":[{"text":"Good.","start":28.57,"end":28.810001,"sentiment":"neutral","sentiment_score":0.31336188316345215},{"text":"How are you?","start":28.810001,"end":29.550001,"sentiment":"neutral","sentiment_score":0.18852150936921439},{"text":"Yep.","start":39.53,"end":39.77,"sentiment":"neutral","sentiment_score":0.06942896544933319},{"text":"Fine.","start":39.77,"end":40.27,"sentiment":"neutral","sentiment_score":0.20260483026504517},{"text":"Marco Casmidus.","start":47.864998,"end":48.765,"sentiment":"neutral","sentiment_score":0.008144062710925937}],"sentiment":"neutral","sentiment_score":0.1459060415509157,"num_words":8,"start":28.57,"end":48.765},{"sentences":[{"text":"Fourteenth to eleven seventy four.","start":48.985,"end":50.925,"sentiment":"neutral","sentiment_score":0.010292489174753427},{"text":"5 State County Street, Iowa.","start":54.745,"end":56.6,"sentiment":"neutral","sentiment_score":0.0076282880268991},{"text":"Yep.","start":65.06,"end":65.56,"sentiment":"neutral","sentiment_score":0.03845454752445221},{"text":"Yeah.","start":71.035,"end":71.275,"sentiment":"neutral","sentiment_score":0.028331194072961807},{"text":"It's fine.","start":71.275,"end":72.415,"sentiment":"neutral","sentiment_score":0.049729060381650925}],"sentiment":"neutral","sentiment_score":0.01827483916921275,"num_words":14,"start":48.985,"end":72.415},{"sentences":[{"text":"Yep.","start":72.555,"end":73.055,"sentiment":"neutral","sentiment_score":0.05765239521861077},{"text":"Yeah.","start":78.315,"end":78.555,"sentiment":"neutral","sentiment_score":0.0008373316377401352},{"text":"No problem.","start":78.555,"end":79.215,"sentiment":"neutral","sentiment_score":0.05518430098891258},{"text":"Yep.","start":83.035,"end":83.354996,"sentiment":"neutral","sentiment_score":0.04693013429641723},{"text":"No worries.","start":83.354996,"end":83.88,"sentiment":"neutral","sentiment_score":0.08258289471268654}],"sentiment":"neutral","sentiment_score":0.054422036079423766,"num_words":7,"start":72.555,"end":83.88},{"sentences":[{"text":"Okay.","start":86.36,"end":86.68,"sentiment":"neutral","sentiment_score":0.3329774737358093},{"text":"Thank you.","start":86.68,"end":87.42,"sentiment":"positive","sentiment_score":0.44537703692913055},{"text":"No problem.","start":87.56,"end":88.299995,"sentiment":"neutral","sentiment_score":0.22682972252368927},{"text":"No problem.","start":88.68,"end":89.34,"sentiment":"neutral","sentiment_score":0.20267851650714874},{"text":"Alright.","start":89.71999,"end":89.96,"sentiment":"neutral","sentiment_score":0.17744529247283936}],"sentiment":"neutral","sentiment_score":0.2825241647660732,"num_words":8,"start":86.36,"end":89.96},{"sentences":[{"text":"Bye.","start":89.96,"end":90.46,"sentiment":"neutral","sentiment_score":0.15467824041843414}],"sentiment":"neutral","sentiment_score":0.15467824041843414,"num_words":1,"start":89.96,"end":90.46}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Jenna Wheeler, Oakview Financial.\n\nChannel 1: Thanks, Jenna. Please stay on the line. Hello?\n\nChannel 0: Hi, Michael. It's Jenna here from. How are you?\n\nChannel 1: Good. How\n\nChannel 0: I'm\n\nChannel 1: are you?\n\nChannel 0: well. Thanks. I'm well. I'm just ringing oh, first of all, sorry. Before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes.\n\nIs that okay?\n\nChannel 1: Yep. Fine.\n\nChannel 0: Beautiful. And, Michael, can I get you to confirm your full name, date of birth, and address, please?\n\nChannel 1: Marco Casmidus. Fourteenth to eleven seventy four.\n\nChannel 0: Yep. And your address?\n\nChannel 1: 5 State County Street, Iowa.\n\nChannel 0: Oh, beautiful. Wonderful. Thank you so much for that, Michael. Michael, we've got our annual review scheduled tomorrow evening at six.\n\nChannel 1: Yep.\n\nChannel 0: I was wondering if we would be able to change that to Monday afternoon at six for you. Is\n\nChannel 1: Yeah.\n\nChannel 0: that\n\nChannel 1: It's\n\nChannel 0: possible?\n\nChannel 1: fine. Yep.\n\nChannel 0: Yeah. Thank you. It just had a last minute medical thing come up. So\n\nChannel 1: Yeah. No problem.\n\nChannel 0: I I'll change that through to Monday for you at six.\n\nChannel 1: Yep. No worries.\n\nChannel 0: Oh, beautiful. Thank you, Michael. I really\n\nChannel 1: Okay.\n\nChannel 0: appreciate\n\nChannel 1: Thank you.\n\nChannel 0: you accommodating\n\nChannel 1: No problem.\n\nChannel 0: that.\n\nChannel 1: No problem.\n\nChannel 0: Thanks.\n\nChannel 1: Alright. Bye.\n\nChannel 0: Bye. 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representative from Oakview Financial calls a customer named Michael to confirm his personal information and schedule an annual review. Michael confirms his personal information and address, but then has a last minute medical issue. The representative changes the date of the review to Monday at 6 pm."},"intents":{"segments":[{"text":"I was wondering if we would be able to change that to Monday afternoon at six for you. Is Yeah.","start_word":138,"end_word":157,"intents":[{"intent":"Change appointment","confidence_score":0.34981674}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Jenna Wheeler, Oakview Financial.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.01738804019987583},{"text":"Thanks, Jenna.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.3726433217525482},{"text":"Please stay on the line. Hello? Hi, Michael. It's Jenna here from. How are you? Good. 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