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you for calling Australian Pork Limited. Press 1 for Pig Pass help desk. Press 2 for a pick help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873.\n\nFor marketing related queries, please call Pam at 0418661352. For research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly. Anne speaking. What's it regarding, please?\n\nOh, he's actually on annual leave today. So try again next week, perhaps. Okay. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Australian Pork Limited.","start":0.32,"end":2.74,"sentiment":"positive","sentiment_score":0.6113046152251107},{"text":"Press 1 for Pig Pass help desk.","start":3.04,"end":5.14,"sentiment":"neutral","sentiment_score":0.1326783916779927},{"text":"Press 2 for a pick help desk.","start":5.3599997,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.06712593297873225},{"text":"If your query is related to accounts, please email accounts@australianpork.com.au.","start":7.6,"end":13.219999,"sentiment":"neutral","sentiment_score":0.046152835339307786},{"text":"If it's an urgent accounts matter, please call Kelly at 0473468873.","start":13.665,"end":20.485,"sentiment":"neutral","sentiment_score":0.010285146195780148}],"sentiment":"neutral","sentiment_score":0.14886732239808356,"num_words":42,"start":0.32,"end":20.485},{"sentences":[{"text":"For marketing related queries, please call Pam at 0418661352.","start":21.345,"end":27.045,"sentiment":"neutral","sentiment_score":0.03597861362828149},{"text":"For research and innovation, please call Donna on 0417756133.","start":27.72,"end":32.94,"sentiment":"neutral","sentiment_score":0.052888472047117024},{"text":"For all other inquiries, please press 3, and someone will assist you shortly.","start":33.559998,"end":37.1,"sentiment":"neutral","sentiment_score":0.08299449544686538},{"text":"Anne speaking.","start":56.27,"end":57.010002,"sentiment":"neutral","sentiment_score":0.03826783783733845},{"text":"What's it regarding, please?","start":62.510002,"end":64.05,"sentiment":"neutral","sentiment_score":0.0627535181120038}],"sentiment":"neutral","sentiment_score":0.059629242162446715,"num_words":37,"start":21.345,"end":64.05},{"sentences":[{"text":"Oh, he's actually on annual leave today.","start":68.99,"end":71.235,"sentiment":"neutral","sentiment_score":-0.24255142041615077},{"text":"So try again next week, perhaps.","start":72.575,"end":75.155,"sentiment":"neutral","sentiment_score":-0.1505147193868955},{"text":"Okay.","start":77.535,"end":78.035,"sentiment":"neutral","sentiment_score":0.07842449843883514},{"text":"Thank you.","start":79.375,"end":80.175,"sentiment":"positive","sentiment_score":0.4668668359518051},{"text":"Bye bye.","start":80.175,"end":80.835,"sentiment":"neutral","sentiment_score":0.20431381464004517}],"sentiment":"neutral","sentiment_score":-0.0655645810895496,"num_words":18,"start":68.99,"end":80.835}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Australian Pork Limited. Press 1 for Pig Pass help desk. Press 2 for a pick help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873.\n\nFor marketing related queries, please call Pam at 0418661352. For research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly. Anne speaking.\n\nChannel 0: Hi. Good morning. I'm looking for Jabber Singh.\n\nChannel 1: What's it regarding, please?\n\nChannel 0: Just following up on the email we sent to him. Is he available?\n\nChannel 1: Oh, he's actually on annual leave today. So\n\nChannel 0: Oh, I see.\n\nChannel 1: try again next week, perhaps.\n\nChannel 0: Sure. I'll make\n\nChannel 1: Okay.\n\nChannel 0: a note. I'll try to ring back. Thank you.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Australian Pork Limited.","start":0.32,"end":2.74,"sentiment":"positive","sentiment_score":0.6113046152251107},{"text":"Press 1 for Pig Pass help desk.","start":3.04,"end":5.14,"sentiment":"neutral","sentiment_score":0.1326783916779927},{"text":"Press 2 for a pick help desk.","start":5.3599997,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.06712593297873225},{"text":"If your query is related to accounts, please email accounts@australianpork.com.au.","start":7.6,"end":13.219999,"sentiment":"neutral","sentiment_score":0.046152835339307786},{"text":"If it's an urgent accounts matter, please call Kelly at 0473468873.","start":13.665,"end":20.485,"sentiment":"neutral","sentiment_score":0.010285146195780148}],"sentiment":"neutral","sentiment_score":0.14886732239808356,"channel":1,"num_words":42,"start":0.32,"end":20.485},{"sentences":[{"text":"For marketing related queries, please call Pam at 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Singh.","start":59.72,"end":61.58,"sentiment":"neutral","sentiment_score":0.11434232443571091}],"sentiment":"neutral","sentiment_score":0.17119101900607347,"channel":0,"num_words":8,"start":58.68,"end":61.58},{"sentences":[{"text":"What's it regarding, please?","start":62.510002,"end":64.05,"sentiment":"neutral","sentiment_score":0.0627535181120038}],"sentiment":"neutral","sentiment_score":0.0627535181120038,"channel":1,"num_words":4,"start":62.510002,"end":64.05},{"sentences":[{"text":"Just following up on the email we sent to him.","start":65.08,"end":67.8,"sentiment":"neutral","sentiment_score":0.028088452108204365},{"text":"Is he available?","start":67.8,"end":68.7,"sentiment":"neutral","sentiment_score":0.007656078164776166}],"sentiment":"neutral","sentiment_score":0.023373288890490167,"channel":0,"num_words":13,"start":65.08,"end":68.7},{"sentences":[{"text":"Oh, he's actually on annual leave today.","start":68.99,"end":71.235,"sentiment":"neutral","sentiment_score":-0.24255142041615077},{"text":"So","start":72.575,"end":73.075,"sentiment":"neutral","sentiment_score":-0.14687085151672363}],"sentiment":"neutral","sentiment_score":-0.23059134930372238,"channel":1,"num_words":8,"start":68.99,"end":73.075},{"sentences":[{"text":"Oh, I see.","start":72.645004,"end":73.785,"sentiment":"neutral","sentiment_score":-0.1488261272509893}],"sentiment":"neutral","sentiment_score":-0.1488261272509893,"channel":0,"num_words":3,"start":72.645004,"end":73.785},{"sentences":[{"text":"try again next week, perhaps.","start":73.615,"end":75.155,"sentiment":"neutral","sentiment_score":-0.15124349296092987}],"sentiment":"neutral","sentiment_score":-0.15124349296092987,"channel":1,"num_words":5,"start":73.615,"end":75.155},{"sentences":[{"text":"Sure.","start":76.325005,"end":76.825005,"sentiment":"neutral","sentiment_score":0.06251941621303558},{"text":"I'll make","start":77.205,"end":77.685,"sentiment":"neutral","sentiment_score":0.07579207420349121}],"sentiment":"neutral","sentiment_score":0.07136785487333934,"channel":0,"num_words":3,"start":76.325005,"end":77.685},{"sentences":[{"text":"Okay.","start":77.535,"end":78.035,"sentiment":"neutral","sentiment_score":0.07842449843883514}],"sentiment":"neutral","sentiment_score":0.07842449843883514,"channel":1,"num_words":1,"start":77.535,"end":78.035},{"sentences":[{"text":"a note.","start":77.685,"end":78.005005,"sentiment":"neutral","sentiment_score":0.07929572090506554},{"text":"I'll try to ring back.","start":78.005005,"end":79.045,"sentiment":"neutral","sentiment_score":0.08530332744121552},{"text":"Thank you.","start":79.045,"end":79.865005,"sentiment":"positive","sentiment_score":0.4562593698501587}],"sentiment":"neutral","sentiment_score":0.16640297985739178,"channel":0,"num_words":9,"start":77.685,"end":79.865005},{"sentences":[{"text":"Thank you.","start":79.375,"end":80.175,"sentiment":"positive","sentiment_score":0.4668668359518051},{"text":"Bye bye.","start":80.175,"end":80.835,"sentiment":"neutral","sentiment_score":0.20431381464004517}],"sentiment":"positive","sentiment_score":0.33559032529592514,"channel":1,"num_words":4,"start":79.375,"end":80.835}]},"summary":{"result":"success","short":"The customer calls Australian Pork Limited and is directed to various options including help desk, accounts, and research and innovation. They are then transferred to an employee named Jabber Singh, who is not available due to annual leave. The customer decides to try again next week and makes a note to try again next week."},"intents":{"segments":[{"text":"Just following up on the email we sent to him. Is he available?","start_word":87,"end_word":99,"intents":[{"intent":"Follow up on email","confidence_score":0.4127091}]},{"text":"a note. I'll try to ring back. Thank you. Thank you.","start_word":120,"end_word":130,"intents":[{"intent":"Make note","confidence_score":0.33161974}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Australian Pork Limited.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.6132478713989258},{"text":"Press 1 for Pig Pass help desk. Press 2 for a pick help desk. If your query is related to accounts, please email accounts@australianpork.com.au. If it's an urgent accounts matter, please call Kelly at 0473468873. For marketing related queries, please call Pam at 0418661352. For research and innovation, please call Donna on 0417756133. For all other inquiries, please press 3, and someone will assist you shortly. Anne speaking. Hi. Good morning. I'm looking for Jabber Singh. What's it regarding, please? Just following up on the email we sent to him. Is he available? Oh, he's actually on annual leave today. So Oh, I see. try again next week, perhaps. Sure. I'll make Okay. a note. I'll try to ring back.","start_word":7,"end_word":126,"sentiment":"neutral","sentiment_score":0.03339230641722679},{"text":"Thank you. Thank you.","start_word":127,"end_word":130,"sentiment":"positive","sentiment_score":0.45080798864364624},{"text":"Bye bye.","start_word":131,"end_word":132,"sentiment":"neutral","sentiment_score":0.2273859828710556}],"average":{"sentiment":"neutral","sentiment_score":0.07459212931411527}}}}