{"metadata":{"transaction_key":"deprecated","request_id":"019ecf0e-53fe-7cf1-b172-cede9590f7e8","sha256":"af1f37d6ac2ad107483d75c3a4488378c0cc78a9b38ddda1d8e715e31cd7f4c3","created":"2026-06-16T06:11:24.548Z","duration":28.871937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Endurance Cybersecurity.","confidence":0.5983073,"words":[{"word":"endurance","start":14.285,"end":14.785,"confidence":0.3359375,"punctuated_word":"Endurance","sentiment":"neutral","sentiment_score":0.034827739000320435},{"word":"cybersecurity","start":14.845,"end":15.345,"confidence":0.5983073,"punctuated_word":"Cybersecurity.","sentiment":"neutral","sentiment_score":0.046108320355415344}],"paragraphs":{"transcript":"\nEndurance Cybersecurity.","paragraphs":[{"sentences":[{"text":"Endurance Cybersecurity.","start":14.285,"end":15.345,"sentiment":"neutral","sentiment_score":0.04046802967786789}],"sentiment":"neutral","sentiment_score":0.04046802967786789,"num_words":2,"start":14.285,"end":15.345}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"if","start":0.08,"end":0.24,"confidence":0.71191406,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.05459018051624298},{"word":"you","start":0.24,"end":0.39999998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07490891218185425},{"word":"record","start":0.39999998,"end":0.79999995,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.07547146081924438},{"word":"your","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05775868147611618},{"word":"name","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.07939034700393677},{"word":"and","start":1.28,"end":1.52,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08492901921272278},{"word":"reason","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.09825729578733444},{"word":"for","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10071486234664916},{"word":"calling","start":2.0,"end":2.5,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.10545222461223602},{"word":"i'll","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.07477129995822906},{"word":"see","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.06098960340023041},{"word":"if","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07020770758390427},{"word":"this","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07412011921405792},{"word":"person","start":3.4399998,"end":3.76,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.08006767928600311},{"word":"is","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0642014741897583},{"word":"available","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.08462350070476532},{"word":"thanks","start":22.255001,"end":22.755001,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5835315585136414},{"word":"please","start":23.116938,"end":23.516937,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.20189328491687775},{"word":"stay","start":23.516937,"end":23.916939,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.06672468781471252},{"word":"on","start":23.916939,"end":24.076939,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04075166583061218},{"word":"the","start":24.076939,"end":24.236938,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11696536839008333},{"word":"line","start":24.236938,"end":24.736938,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.04135017842054367}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.5,"sentiment":"neutral","sentiment_score":-0.07752839801833034},{"text":"Thanks.","start":22.255001,"end":22.755001,"sentiment":"positive","sentiment_score":0.5835315585136414},{"text":"Please stay on the line.","start":23.116938,"end":24.736938,"sentiment":"neutral","sentiment_score":-0.030210818350315093}],"sentiment":"neutral","sentiment_score":-0.03672622279687361,"num_words":22,"start":0.08,"end":24.736938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Endurance Cybersecurity.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.5,"sentiment":"neutral","sentiment_score":-0.07752839801833034}],"sentiment":"neutral","sentiment_score":-0.07752839801833034,"channel":1,"num_words":16,"start":0.08,"end":4.5},{"sentences":[{"text":"Endurance Cybersecurity.","start":14.285,"end":15.345,"sentiment":"neutral","sentiment_score":0.04046802967786789}],"sentiment":"neutral","sentiment_score":0.04046802967786789,"channel":0,"num_words":2,"start":14.285,"end":15.345},{"sentences":[{"text":"Thanks.","start":22.255001,"end":22.755001,"sentiment":"positive","sentiment_score":0.5835315585136414},{"text":"Please stay on the line.","start":23.116938,"end":24.736938,"sentiment":"neutral","sentiment_score":-0.030210818350315093}],"sentiment":"neutral","sentiment_score":0.07207957779367764,"channel":1,"num_words":6,"start":22.255001,"end":24.736938}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Endurance Cybersecurity. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Thanks. Please stay on the line.","start_word":18,"end_word":23,"intents":[{"intent":"Record names and reasons","confidence_score":0.0013138086}]},{"text":"Please stay on the line.","start_word":19,"end_word":23,"intents":[{"intent":"Stay on line","confidence_score":0.113658294}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Endurance Cybersecurity.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":-0.05212860181927681},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.5835315585136414},{"text":"Please stay on the line.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":-0.009885884821414948}],"average":{"sentiment":"neutral","sentiment_score":-0.008563554286956787}}}}