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Correct? Few minutes ago? Okay. Just one moment here. We okay. Go ahead. Okay. So our cancellation process should be done over the phone. For security measure, reason why we reach out to you, in that way, we could do some verification on the account so we can sort this out. Could you please confirm your full name and your birthday? Thank you. So I'm talking to Vikram Shasta. Correct? Thank you. Your birthday, please? Thank you. Oh, advance happy birthday. It's your birthday, Mons. So anyway, as per your request, today, right, May 15, you are requesting to cancel it today. Alright. And for documentation purposes, what is the reason you would like to cancel the service? Mhmm. Oh, okay. So you don't have any plan to use any this kind of connection fiber to fiber? You are just planning to switch to using the data? Oh, okay. Oh, okay. Would you like me to ask our tech rep to check why your Internet is slow? That way they could do further investigation. Or would you like to do some upgrade? Then we can, provide you some discounts. Because I do see in here that you're under super basic 25 Mbps. Okay. I understand. So your decision is final. You don't want to get connected to our tech rep to further check this, or you don't like to try to do some upgrade with the discounts? Your final your decision is final to cancel it right now? Okay. So I we we respect that, of course. However, here's what I'm going to do. I will go ahead and endorse your account to our tech team. They will process your cancel request, and then we'll send you a email confirmation. Okay? Alright. We appreciate you spend some time with hotel. And if you need our services in the future, we are happy to back you. Okay? And have a good one. Have a great weekend. Thank you. 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Good afternoon. This is Airtel accounts. Am I speaking to Vikram? Hi.\n\nHow are you today? That's great to hear. I'm fine. Thank you so much for answering my phone call. So you sent us an email.\n\nCorrect? Few minutes ago? Okay. Just one moment here. We okay.\n\nGo ahead. Okay. So our cancellation process should be done over the phone. For security measure, reason why we reach out to you, in that way, we could do some verification on the account so we can sort this out. Could you please confirm your full name and your birthday?\n\nThank you. So I'm talking to Vikram Shasta. Correct? Thank you. Your birthday, please?\n\nThank you. Oh, advance happy birthday. It's your birthday, Mons. So anyway, as per your request, today, right, May 15, you are requesting to cancel it today. Alright.\n\nAnd for documentation purposes, what is the reason you would like to cancel the service? Mhmm. Oh, okay. So you don't have any plan to use any this kind of connection fiber to fiber? You are just planning to switch to using the data?\n\nOh, okay. Oh, okay. Would you like me to ask our tech rep to check why your Internet is slow? That way they could do further investigation. Or would you like to do some upgrade?\n\nThen we can, provide you some discounts. Because I do see in here that you're under super basic 25 Mbps. Okay. I understand. So your decision is final.\n\nYou don't want to get connected to our tech rep to further check this, or you don't like to try to do some upgrade with the discounts? Your final your decision is final to cancel it right now? Okay. So I we we respect that, of course. However, here's what I'm going to do.\n\nI will go ahead and endorse your account to our tech team. They will process your cancel request, and then we'll send you a email confirmation. Okay? Alright. We appreciate you spend some time with hotel.\n\nAnd if you need our services in the future, we are happy to back you. Okay? And have a good one. Have a great weekend. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.0,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.06769400089979172},{"text":"Good afternoon.","start":4.3199997,"end":5.14,"sentiment":"neutral","sentiment_score":0.16368315741419792},{"text":"This is Airtel accounts.","start":5.68,"end":7.2,"sentiment":"neutral","sentiment_score":0.10060940869152546},{"text":"Am I speaking to Vikram?","start":7.2,"end":9.62,"sentiment":"neutral","sentiment_score":0.05512349158525467},{"text":"Hi.","start":11.679999,"end":11.92,"sentiment":"neutral","sentiment_score":0.16130143404006958}],"sentiment":"neutral","sentiment_score":0.09495514172774094,"num_words":13,"start":4.0,"end":11.92},{"sentences":[{"text":"How are you today?","start":11.92,"end":12.98,"sentiment":"neutral","sentiment_score":0.23818474262952805},{"text":"That's great to hear.","start":14.925,"end":15.965,"sentiment":"positive","sentiment_score":0.6489842385053635},{"text":"I'm 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Yep. You're good. And you? Oh, yeah. Yeah. Yeah. For the, Yeah. For the cancellation of the Internet plan. Yeah. Yeah. Sure. So the full name is Vikram, b I k r a m, and the last name is Shrestha, s h r e s t h a. Yep. That's correct. Date of birth, twenty first May nineteen ninety six. Yep. Yep. Because here, the Internet is not working. The speed is bit slow. We're in the 15 level. I don't know why. Maybe it's might be the site. I don't know why. But the Internet is very slow, and it's just lag lag. And so we're just using the data for the yeah. Oh, yeah. Yeah. Yeah. So what happened is, like, because the Internet is not working, the Internet is is bit very slow and even it keeps on roaming. And that's why we're using the data. So I think so that's why we want to cancel the Internet plan. Yeah. Oh, yay. So what happened is, like, first, when we joined, like, what happens, we called the SymTech support as well. It happened when we first joined, and then after, we didn't follow-up. But yeah. But it's been the past month. It's the Internet is keeps running, and the Internet is a bit slow. So that's why we want to cancel it. So that's only the reason. Yeah. Yes. That's correct. Okay. Thank you. Yeah. Thanks. Yeah. You too. Yeah. You too. 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Yep. You're good. And you? Oh, yeah.\n\nYeah. Yeah. For the, Yeah. For the cancellation of the Internet plan. Yeah.\n\nYeah. Sure. So the full name is Vikram, b I k r a m, and the last name is Shrestha, s h r e s t h a. Yep. That's correct.\n\nDate of birth, twenty first May nineteen ninety six. Yep. Yep. Because here, the Internet is not working. The speed is bit slow.\n\nWe're in the 15 level. I don't know why. Maybe it's might be the site. I don't know why. But the Internet is very slow, and it's just lag lag.\n\nAnd so we're just using the data for the yeah. Oh, yeah. Yeah. Yeah. So what happened is, like, because the Internet is not working, the Internet is is bit very slow and even it keeps on roaming.\n\nAnd that's why we're using the data. So I think so that's why we want to cancel the Internet plan. Yeah. Oh, yay. So what happened is, like, first, when we joined, like, what happens, we called the SymTech support as well.\n\nIt happened when we first joined, and then after, we didn't follow-up. But yeah. But it's been the past month. It's the Internet is keeps running, and the Internet is a bit slow. So that's why we want to cancel it.\n\nSo that's only the reason. Yeah. Yes. That's correct. Okay.\n\nThank you. Yeah. Thanks. Yeah. You too.\n\nYeah. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.008492421358823776},{"text":"Yep.","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.09017562121152878},{"text":"You're good.","start":13.36,"end":13.92,"sentiment":"positive","sentiment_score":0.385086253285408},{"text":"And you?","start":13.92,"end":14.655,"sentiment":"neutral","sentiment_score":0.22715174406766891},{"text":"Oh, yeah.","start":23.695,"end":24.095,"sentiment":"neutral","sentiment_score":0.010568361729383469}],"sentiment":"neutral","sentiment_score":0.16803509509190917,"num_words":8,"start":1.4399999,"end":24.095},{"sentences":[{"text":"Yeah.","start":24.095,"end":24.595,"sentiment":"neutral","sentiment_score":0.004193522501736879},{"text":"Yeah.","start":27.935,"end":28.335,"sentiment":"neutral","sentiment_score":0.01721334643661976},{"text":"For the, 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Good afternoon. This is Airtel accounts. Am I speaking to Vikram?\n\nChannel 1: Yep.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: You're good. And you?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much for answering my phone call. So you sent us an email. Correct?\n\nChannel 1: Oh,\n\nChannel 0: Few\n\nChannel 1: yeah.\n\nChannel 0: minutes\n\nChannel 1: Yeah.\n\nChannel 0: ago? Okay. Just\n\nChannel 1: Yeah.\n\nChannel 0: one moment here.\n\nChannel 1: For the,\n\nChannel 0: We okay. Go ahead.\n\nChannel 1: Yeah. For the cancellation of the Internet plan. Yeah.\n\nChannel 0: Okay. So our cancellation process should be done over the phone. For security measure, reason why we reach out to you, in that way, we could do some verification on the account so we can sort this out. Could you please confirm your full name and your birthday?\n\nChannel 1: Yeah. Sure. So the full name is Vikram, b I k r a m, and the last name is Shrestha, s h r e s t h\n\nChannel 0: Thank you.\n\nChannel 1: a.\n\nChannel 0: So I'm talking to Vikram Shasta. Correct?\n\nChannel 1: Yep. That's correct.\n\nChannel 0: Thank you. Your birthday, please?\n\nChannel 1: Date of birth, twenty first May nineteen ninety six.\n\nChannel 0: Thank you. Oh, advance happy birthday. It's your birthday, Mons. So anyway, as per your request, today, right, May 15, you are requesting to cancel it today.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Alright. And for documentation purposes, what is the reason you would like to cancel the service?\n\nChannel 1: Because here, the Internet is not working. The speed is bit slow. We're\n\nChannel 0: Mhmm.\n\nChannel 1: in the 15 level. I don't know why. Maybe it's might be the site. I don't know why. But the Internet is very slow, and it's just lag lag.\n\nAnd so we're just using the data for\n\nChannel 0: Oh, okay.\n\nChannel 1: the\n\nChannel 0: So\n\nChannel 1: yeah.\n\nChannel 0: you don't have any plan to use any this kind of connection fiber to fiber? You are just planning to switch to using the data?\n\nChannel 1: Oh, yeah. Yeah. Yeah. So\n\nChannel 0: Oh,\n\nChannel 1: what happened\n\nChannel 0: okay.\n\nChannel 1: is, like, because the Internet is not working, the Internet is is bit very slow and even it keeps on roaming. And that's why we're using the data. So I think so that's why we want to cancel the Internet plan. Yeah.\n\nChannel 0: Oh, okay. Would you like me to ask our tech rep to check why your Internet is slow? That way they could do further investigation. Or would you like to do some upgrade? Then we can, provide you some discounts.\n\nBecause I do see in here that you're under super basic 25 Mbps.\n\nChannel 1: Oh, yay. So what happened is, like, first, when we joined, like, what happens, we called the SymTech support as well. It happened when we first joined, and then after, we didn't follow-up. But yeah. But it's been the past month.\n\nIt's the Internet is keeps running, and the Internet is a bit slow. So that's why we want to cancel it. So that's\n\nChannel 0: Okay.\n\nChannel 1: only the reason. Yeah.\n\nChannel 0: I understand. So your decision is final. You don't want to get connected to our tech rep to further check this, or you don't like to try to do some upgrade with the discounts? Your final your decision is final to cancel it right now?\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Okay. So I we we respect that, of course. However, here's what I'm going to do. I will go ahead and endorse your account to our tech team. They will process your cancel request, and then we'll send you a email confirmation.\n\nOkay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. We appreciate you spend some time with hotel. And if you need our services in the future, we are happy to back you. Okay? And have a\n\nChannel 1: Yeah.\n\nChannel 0: good\n\nChannel 1: Thanks.\n\nChannel 0: one.\n\nChannel 1: Yeah.\n\nChannel 0: Have a great\n\nChannel 1: You too.\n\nChannel 0: weekend. Thank\n\nChannel 1: Yeah.\n\nChannel 0: you.\n\nChannel 1: You\n\nChannel 0: Bye\n\nChannel 1: too.\n\nChannel 0: bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.008492421358823776}],"sentiment":"neutral","sentiment_score":0.008492421358823776,"channel":1,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Hi.","start":4.0,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.06769400089979172},{"text":"Good afternoon.","start":4.3199997,"end":5.14,"sentiment":"neutral","sentiment_score":0.16368315741419792},{"text":"This is Airtel accounts.","start":5.68,"end":7.2,"sentiment":"neutral","sentiment_score":0.10060940869152546},{"text":"Am I speaking to Vikram?","start":7.2,"end":9.62,"sentiment":"neutral","sentiment_score":0.05512349158525467}],"sentiment":"neutral","sentiment_score":0.08942628403504689,"channel":0,"num_words":12,"start":4.0,"end":9.62},{"sentences":[{"text":"Yep.","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.09017562121152878}],"sentiment":"neutral","sentiment_score":0.09017562121152878,"channel":1,"num_words":1,"start":10.32,"end":10.82},{"sentences":[{"text":"Hi.","start":11.679999,"end":11.92,"sentiment":"neutral","sentiment_score":0.16130143404006958},{"text":"How are you today?","start":11.92,"end":12.98,"sentiment":"neutral","sentiment_score":0.23818474262952805}],"sentiment":"neutral","sentiment_score":0.22280808091163634,"channel":0,"num_words":5,"start":11.679999,"end":12.98},{"sentences":[{"text":"You're good.","start":13.36,"end":13.92,"sentiment":"positive","sentiment_score":0.385086253285408},{"text":"And 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moment here.","start":28.039999,"end":28.619999,"sentiment":"neutral","sentiment_score":0.02248123288154602}],"sentiment":"neutral","sentiment_score":0.02248123288154602,"channel":0,"num_words":3,"start":28.039999,"end":28.619999},{"sentences":[{"text":"For the,","start":28.335,"end":28.994999,"sentiment":"neutral","sentiment_score":0.0033937892876565456}],"sentiment":"neutral","sentiment_score":0.0033937892876565456,"channel":1,"num_words":2,"start":28.335,"end":28.994999},{"sentences":[{"text":"We okay.","start":29.0,"end":30.84,"sentiment":"neutral","sentiment_score":0.023221783339977264},{"text":"Go ahead.","start":30.84,"end":31.58,"sentiment":"neutral","sentiment_score":0.026709756813943386}],"sentiment":"neutral","sentiment_score":0.024965770076960325,"channel":0,"num_words":4,"start":29.0,"end":31.58},{"sentences":[{"text":"Yeah.","start":31.97,"end":32.29,"sentiment":"neutral","sentiment_score":-0.007373007945716381},{"text":"For the cancellation of the Internet plan.","start":32.29,"end":34.449997,"sentiment":"neutral","sentiment_score":-0.05555983100618635},{"text":"Yeah.","start":34.449997,"end":34.949997,"sentiment":"neutral","sentiment_score":-0.010908059775829315}],"sentiment":"neutral","sentiment_score":-0.0452444316405389,"channel":1,"num_words":9,"start":31.97,"end":34.949997},{"sentences":[{"text":"Okay.","start":38.84,"end":39.34,"sentiment":"neutral","sentiment_score":0.005888685584068298},{"text":"So our cancellation process should be done over the phone.","start":40.165,"end":44.585,"sentiment":"neutral","sentiment_score":0.016873535700142384},{"text":"For security measure, reason why we reach out to you, in that way, we could do some verification on the account so we can sort this out.","start":44.725,"end":52.89,"sentiment":"neutral","sentiment_score":0.03813325082538305},{"text":"Could you please confirm your full name and your birthday?","start":52.97,"end":56.03,"sentiment":"neutral","sentiment_score":0.02255803532898426}],"sentiment":"neutral","sentiment_score":0.029787545170014102,"channel":0,"num_words":48,"start":38.84,"end":56.03},{"sentences":[{"text":"Yeah.","start":57.055,"end":57.375,"sentiment":"neutral","sentiment_score":0.020097477361559868},{"text":"Sure.","start":57.375,"end":57.875,"sentiment":"neutral","sentiment_score":0.026767047122120857},{"text":"So the full name is Vikram, b I k r a m, and the last name is Shrestha, s h r e s t h","start":58.04,"end":68.78,"sentiment":"neutral","sentiment_score":0.033448394015431406}],"sentiment":"neutral","sentiment_score":0.032706458328498736,"channel":1,"num_words":27,"start":57.055,"end":68.78},{"sentences":[{"text":"Thank you.","start":69.51501,"end":70.075005,"sentiment":"neutral","sentiment_score":0.13825032860040665}],"sentiment":"neutral","sentiment_score":0.13825032860040665,"channel":0,"num_words":2,"start":69.51501,"end":70.075005},{"sentences":[{"text":"a.","start":69.88,"end":70.38,"sentiment":"neutral","sentiment_score":0.032058048993349075}],"sentiment":"neutral","sentiment_score":0.032058048993349075,"channel":1,"num_words":1,"start":69.88,"end":70.38},{"sentences":[{"text":"So I'm talking to Vikram Shasta.","start":70.075005,"end":72.255005,"sentiment":"neutral","sentiment_score":0.02364005350197355},{"text":"Correct?","start":72.395004,"end":72.895004,"sentiment":"neutral","sentiment_score":0.03612459450960159}],"sentiment":"neutral","sentiment_score":0.025423559360206127,"channel":0,"num_words":7,"start":70.075005,"end":72.895004},{"sentences":[{"text":"Yep.","start":73.354996,"end":73.755,"sentiment":"neutral","sentiment_score":0.029655350372195244},{"text":"That's correct.","start":73.755,"end":74.575,"sentiment":"neutral","sentiment_score":0.06818453781306744}],"sentiment":"neutral","sentiment_score":0.0553414753327767,"channel":1,"num_words":3,"start":73.354996,"end":74.575},{"sentences":[{"text":"Thank you.","start":74.875,"end":75.435005,"sentiment":"neutral","sentiment_score":0.1357401683926582},{"text":"Your birthday, please?","start":75.435005,"end":77.055,"sentiment":"neutral","sentiment_score":0.03801333035031954}],"sentiment":"neutral","sentiment_score":0.077104065567255,"channel":0,"num_words":5,"start":74.875,"end":77.055},{"sentences":[{"text":"Date of birth, twenty first May nineteen ninety six.","start":78.155,"end":81.615,"sentiment":"neutral","sentiment_score":0.012998120704044899}],"sentiment":"neutral","sentiment_score":0.012998120704044899,"channel":1,"num_words":9,"start":78.155,"end":81.615},{"sentences":[{"text":"Thank you.","start":82.54,"end":83.259995,"sentiment":"neutral","sentiment_score":0.15110883116722107},{"text":"Oh, advance happy birthday.","start":83.259995,"end":84.799995,"sentiment":"neutral","sentiment_score":0.16065167635679245},{"text":"It's your birthday, Mons.","start":84.86,"end":86.159996,"sentiment":"neutral","sentiment_score":0.070958212018013},{"text":"So anyway, as per your request, today, right, May 15, you are requesting to cancel it 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happened","start":142.01,"end":142.57,"sentiment":"neutral","sentiment_score":-0.14244822412729263}],"sentiment":"neutral","sentiment_score":-0.14244822412729263,"channel":1,"num_words":2,"start":142.01,"end":142.57},{"sentences":[{"text":"okay.","start":142.26,"end":142.76,"sentiment":"neutral","sentiment_score":-0.12668097019195557}],"sentiment":"neutral","sentiment_score":-0.12668097019195557,"channel":0,"num_words":1,"start":142.26,"end":142.76},{"sentences":[{"text":"is, like, because the Internet is not working, the Internet is is bit very slow and even it keeps on roaming.","start":142.57,"end":151.87,"sentiment":"negative","sentiment_score":-0.4212639055081776},{"text":"And that's why we're using the data.","start":152.25,"end":154.51,"sentiment":"neutral","sentiment_score":-0.3298020192555019},{"text":"So I think so that's why we want to cancel the Internet 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The agent informs him that the cancellation process should be done over the phone and asks for his personal information to verify his account. The agent explains that the customer's final decision is up to them and offers to send a confirmation email. The agent reassures the customer that they respect his decision and will send an email confirmation."},"intents":{"segments":[{"text":"For the cancellation of the Internet plan. Yeah.","start_word":64,"end_word":71,"intents":[{"intent":"Cancel internet plan","confidence_score":0.4175186}]},{"text":"is, like, because the Internet is not working, the Internet is is bit very slow and even it keeps on roaming. And that's why we're using the data. So I think so that's why we want to cancel the Internet plan. Yeah.","start_word":309,"end_word":350,"intents":[{"intent":"Cancel internet plan","confidence_score":0.3113805}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Airtel accounts. Am I speaking to Vikram? Yep. Hi. How are you today?","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.11416306346654892},{"text":"You're good.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.3858363628387451},{"text":"And you?","start_word":21,"end_word":22,"sentiment":"neutral","sentiment_score":0.2332735061645508},{"text":"That's great to hear. I'm fine. Thank you so much for answering my phone call.","start_word":23,"end_word":37,"sentiment":"positive","sentiment_score":0.5507495999336243},{"text":"So you sent us an email. Correct? Oh, Few yeah. minutes Yeah. ago? Okay. Just Yeah. one moment here. For the, We okay. Go ahead. Yeah. For the cancellation of the Internet plan. Yeah. Okay. So our cancellation process should be done over the phone. For security measure, reason why we reach out to you, in that way, we could do some verification on the account so we can sort this out. Could you please confirm your full name and your birthday? Yeah. Sure. So the full name is Vikram, b I k r a m, and the last name is Shrestha, s h r e s t h Thank you. a. So I'm talking to Vikram Shasta. Correct? Yep. That's correct. Thank you. Your birthday, please? Date of birth, twenty first May nineteen ninety six. Thank you. Oh, advance happy birthday. It's your birthday, Mons. So anyway, as per your request, today, right, May 15, you are requesting to cancel it today. Yep. Yep. Alright. And for documentation purposes, what is the reason you would like to cancel the service?","start_word":38,"end_word":218,"sentiment":"neutral","sentiment_score":0.028013788163661957},{"text":"Because here, the Internet is not working. The speed is bit slow.","start_word":219,"end_word":230,"sentiment":"negative","sentiment_score":-0.39396917819976807},{"text":"We're Mhmm. in the 15 level. I don't know why. Maybe it's might be the site. I don't know why.","start_word":231,"end_word":250,"sentiment":"neutral","sentiment_score":-0.2375789135694504},{"text":"But the Internet is very slow, and it's just lag lag.","start_word":251,"end_word":261,"sentiment":"negative","sentiment_score":-0.3779117465019226},{"text":"And so we're just using the data for Oh, okay. the So yeah. you don't have any plan to use any this kind of connection fiber to fiber? You are just planning to switch to using the data? Oh, yeah. Yeah. Yeah. So Oh, what happened okay.","start_word":262,"end_word":308,"sentiment":"neutral","sentiment_score":-0.14331286598710305},{"text":"is, like, because the Internet is not working, the Internet is is bit very slow and even it keeps on roaming. And that's why we're using the data. So I think so that's why we want to cancel the Internet plan.","start_word":309,"end_word":349,"sentiment":"negative","sentiment_score":-0.36831212043762207},{"text":"Yeah. Oh, okay. Would you like me to ask our tech rep to check why your Internet is slow? That way they could do further investigation. Or would you like to do some upgrade? Then we can, provide you some discounts. Because I do see in here that you're under super basic 25 Mbps. Oh, yay. So what happened is, like, first, when we joined, like, what happens, we called the SymTech support as well. It happened when we first joined, and then after, we didn't follow-up. But yeah. But it's been the past month. It's the Internet is keeps running, and the Internet is a bit slow. So that's why we want to cancel it. So that's Okay. only the reason. Yeah. I understand. So your decision is final. You don't want to get connected to our tech rep to further check this, or you don't like to try to do some upgrade with the discounts? Your final your decision is final to cancel it right now? Yes. That's correct. Okay. So I we we respect that, of course. However, here's what I'm going to do. 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Thank Yeah. you.","start_word":605,"end_word":608,"sentiment":"neutral","sentiment_score":0.3018004596233368},{"text":"You Bye too.","start_word":609,"end_word":611,"sentiment":"positive","sentiment_score":0.3813582062721253},{"text":"bye. Bye bye.","start_word":612,"end_word":614,"sentiment":"neutral","sentiment_score":0.16944491863250732}],"average":{"sentiment":"neutral","sentiment_score":-0.006024279928099759}}}}