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Please leave a short message, and it will be sent as an audio message.","confidence":1.0,"words":[{"word":"the","start":0.16,"end":0.39999998,"confidence":0.9980469,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.3911402821540833},{"word":"person","start":0.39999998,"end":0.79999995,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.3916507959365845},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.34079253673553467},{"word":"are","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2847764194011688},{"word":"calling","start":1.1999999,"end":1.68,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.32159921526908875},{"word":"is","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.47974470257759094},{"word":"not","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4851979613304138},{"word":"available","start":2.1599998,"end":2.6599998,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.48066115379333496},{"word":"please","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3451038897037506},{"word":"leave","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.23407118022441864},{"word":"a","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2608157992362976},{"word":"short","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.15850521624088287},{"word":"message","start":4.24,"end":4.74,"confidence":0.9394531,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.16738542914390564},{"word":"and","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12592488527297974},{"word":"it","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14989393949508667},{"word":"will","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.11614979058504105},{"word":"be","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1123047098517418},{"word":"sent","start":5.52,"end":5.8399997,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.10387195646762848},{"word":"as","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.12281443178653716},{"word":"an","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.1306677609682083},{"word":"audio","start":6.24,"end":6.56,"confidence":1.0,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":-0.11318951845169067},{"word":"message","start":6.56,"end":7.06,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.16149981319904327}],"paragraphs":{"transcript":"\nThe person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.16,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.39694538339972496},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.06,"sentiment":"neutral","sentiment_score":-0.16444273718765803}],"sentiment":"neutral","sentiment_score":-0.24898915399204602,"num_words":22,"start":0.16,"end":7.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hello, Jaden. My name is Mary, and I'm calling from Airtel. I'm just following up regarding your Airtel AU account as it remains suspended due to the outstanding balance. Well, we understand that there was a promised payment date of settlement. However, we are yet to receive any update from you.\n\nIf you receive this message and need further assistance with settling payment on your account, please don't hesitate to call us or reply to us via email, and we'll be more than happy to assist before we take an action to your account, which is today for disconnection. Thank you, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.16,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.39694538339972496},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.06,"sentiment":"neutral","sentiment_score":-0.16444273718765803}],"sentiment":"neutral","sentiment_score":-0.24898915399204602,"channel":1,"num_words":22,"start":0.16,"end":7.06},{"sentences":[{"text":"Hello, Jaden.","start":8.639999,"end":9.679999,"sentiment":"neutral","sentiment_score":-0.01594000868499279},{"text":"My name is Mary, and I'm calling from Airtel.","start":9.679999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.02045136410742998},{"text":"I'm just following up regarding your Airtel AU account as it remains suspended due to the outstanding balance.","start":12.675,"end":20.775,"sentiment":"neutral","sentiment_score":-0.09589164140116838},{"text":"Well, we understand that there was a promised payment date of settlement.","start":21.395,"end":26.615,"sentiment":"neutral","sentiment_score":-0.1385315681497256},{"text":"However, we are yet to receive any update from you.","start":26.835,"end":30.51,"sentiment":"neutral","sentiment_score":-0.24765202552080154}],"sentiment":"neutral","sentiment_score":-0.11201502663978175,"channel":0,"num_words":51,"start":8.639999,"end":30.51},{"sentences":[{"text":"If you receive this message and need further assistance with settling payment on your account, please don't hesitate to call us or reply to us via email, and we'll be more than happy to assist before we take an action to your account, which is today for disconnection.","start":30.57,"end":47.26094,"sentiment":"neutral","sentiment_score":-0.11695972608868033},{"text":"Thank you, and have a great day.","start":47.56094,"end":48.84094,"sentiment":"positive","sentiment_score":0.37014080371175495},{"text":"Goodbye for now.","start":48.84094,"end":49.980938,"sentiment":"neutral","sentiment_score":-0.04817532437543074}],"sentiment":"neutral","sentiment_score":-0.05461391723104592,"channel":0,"num_words":58,"start":30.57,"end":49.980938}]},"summary":{"result":"success","short":"The representative from Airtel calls Jaden regarding his outstanding balance on his AU account, which is suspended due to a promised payment date. The representative offers to assist Jaden in settling the payment and provides instructions for him to contact Airtel via email if he needs further assistance. The call ends with a reminder to call if Jaden needs further assistance with settling payment."},"intents":{"segments":[{"text":"Hello, Jaden. My name is Mary, and I'm calling from Airtel. I'm just following up regarding your Airtel AU account as it remains suspended due to the outstanding balance.","start_word":22,"end_word":50,"intents":[{"intent":"Follow up on account","confidence_score":0.30675644}]},{"text":"Well, we understand that there was a promised payment date of settlement. However, we are yet to receive any update from you.","start_word":51,"end_word":72,"intents":[{"intent":"Request payment update","confidence_score":0.02170523}]},{"text":"Well, we understand that there was a promised payment date of settlement. However, we are yet to receive any update from you. If you receive this message and need further assistance with settling payment on your account, please don't hesitate to call us or reply to us via email, and we'll be more than happy to assist before we take an action to your account, which is today for disconnection.","start_word":51,"end_word":120,"intents":[{"intent":"Assist with payment settlement","confidence_score":0.15748855}]},{"text":"Thank you, and have a great day. Goodbye for now.","start_word":121,"end_word":130,"intents":[{"intent":"Conclude call or reply","confidence_score":0.00008463687}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.4062471389770508},{"text":"Please leave a short message, and it will be sent as an audio message. Hello, Jaden. My name is Mary, and I'm calling from Airtel. I'm just following up regarding your Airtel AU account as it remains suspended due to the outstanding balance. Well, we understand that there was a promised payment date of settlement. However, we are yet to receive any update from you. If you receive this message and need further assistance with settling payment on your account, please don't hesitate to call us or reply to us via email, and we'll be more than happy to assist before we take an action to your account, which is today for disconnection.","start_word":8,"end_word":120,"sentiment":"neutral","sentiment_score":-0.11492861807346344},{"text":"Thank you, and have a great day.","start_word":121,"end_word":127,"sentiment":"positive","sentiment_score":0.3813393712043762},{"text":"Goodbye for now.","start_word":128,"end_word":130,"sentiment":"neutral","sentiment_score":-0.06276627629995346}],"average":{"sentiment":"neutral","sentiment_score":-0.09922573834481324}}}}