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Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Is there Airtel India? That's that's the service number I'm calling. Is this right?\n\nChannel 0: Oh, I'm sorry. You have reached wrong number. You have reached Airtel Ostravia. It's a service provider, an Internet service, and a mobile plan services.\n\nChannel 1: So not nothing to do with the Airtel\n\nChannel 0: That\n\nChannel 1: India.\n\nChannel 0: is,\n\nChannel 1: Yeah?\n\nChannel 0: yeah.\n\nChannel 1: No.\n\nChannel 0: That's correct. You have to contact local network Airtel India.\n\nChannel 1: Yeah. Okay. No worries. Thank\n\nChannel 0: Yes,\n\nChannel 1: you.\n\nChannel 0: ma'am. Thank thank\n\nChannel 1: Alright.\n\nChannel 0: you. Have a good one. Bye bye.\n\nChannel 1: Yep.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"positive","sentiment_score":0.4333761930465698},{"text":"Thank you so much for calling Airtel accounts.","start":1.04,"end":3.1999998,"sentiment":"positive","sentiment_score":0.7084779143333435},{"text":"How may I help you today?","start":3.1999998,"end":4.58,"sentiment":"positive","sentiment_score":0.5710108528534571}],"sentiment":"positive","sentiment_score":0.6351509749889374,"channel":0,"num_words":15,"start":0.71999997,"end":4.58},{"sentences":[{"text":"Is there Airtel India?","start":5.52,"end":7.52,"sentiment":"neutral","sentiment_score":0.028856936376541853},{"text":"That's that's the service number I'm calling.","start":7.52,"end":9.36,"sentiment":"neutral","sentiment_score":0.028274282813072205},{"text":"Is this right?","start":9.36,"end":10.179999,"sentiment":"neutral","sentiment_score":0.03076157346367836}],"sentiment":"neutral","sentiment_score":0.028973746113479137,"channel":1,"num_words":14,"start":5.52,"end":10.179999},{"sentences":[{"text":"Oh, I'm sorry.","start":10.559999,"end":11.44,"sentiment":"neutral","sentiment_score":-0.054736764480670295},{"text":"You have reached wrong number.","start":11.44,"end":12.88,"sentiment":"neutral","sentiment_score":-0.15933879613876342},{"text":"You have reached Airtel Ostravia.","start":12.88,"end":15.299999,"sentiment":"neutral","sentiment_score":-0.01966398358345032},{"text":"It's a service provider, an Internet service, and a mobile plan services.","start":15.995,"end":20.815,"sentiment":"neutral","sentiment_score":0.0027425557297344008}],"sentiment":"neutral","sentiment_score":-0.04105254093185067,"channel":0,"num_words":25,"start":10.559999,"end":20.815},{"sentences":[{"text":"So not nothing to do with the Airtel","start":21.215,"end":23.855,"sentiment":"neutral","sentiment_score":-0.024773301789537072}],"sentiment":"neutral","sentiment_score":-0.024773301789537072,"channel":1,"num_words":8,"start":21.215,"end":23.855},{"sentences":[{"text":"That","start":23.675,"end":23.915,"sentiment":"neutral","sentiment_score":-0.01459585316479206}],"sentiment":"neutral","sentiment_score":-0.01459585316479206,"channel":0,"num_words":1,"start":23.675,"end":23.915},{"sentences":[{"text":"India.","start":23.855,"end":24.255001,"sentiment":"neutral","sentiment_score":-0.01775914430618286}],"sentiment":"neutral","sentiment_score":-0.01775914430618286,"channel":1,"num_words":1,"start":23.855,"end":24.255001},{"sentences":[{"text":"is,","start":23.915,"end":24.326876,"sentiment":"neutral","sentiment_score":-0.00882409792393446}],"sentiment":"neutral","sentiment_score":-0.00882409792393446,"channel":0,"num_words":1,"start":23.915,"end":24.326876},{"sentences":[{"text":"Yeah?","start":24.255001,"end":24.735,"sentiment":"neutral","sentiment_score":-0.0027694469317793846}],"sentiment":"neutral","sentiment_score":-0.0027694469317793846,"channel":1,"num_words":1,"start":24.255001,"end":24.735},{"sentences":[{"text":"yeah.","start":24.726875,"end":24.966875,"sentiment":"neutral","sentiment_score":-0.0077963536605238914}],"sentiment":"neutral","sentiment_score":-0.0077963536605238914,"channel":0,"num_words":1,"start":24.726875,"end":24.966875},{"sentences":[{"text":"No.","start":24.735,"end":25.235,"sentiment":"neutral","sentiment_score":-0.04918491840362549}],"sentiment":"neutral","sentiment_score":-0.04918491840362549,"channel":1,"num_words":1,"start":24.735,"end":25.235},{"sentences":[{"text":"That's correct.","start":24.966875,"end":25.686876,"sentiment":"neutral","sentiment_score":-0.017080916790291667},{"text":"You have to contact local network Airtel India.","start":25.686876,"end":29.306875,"sentiment":"neutral","sentiment_score":-0.010897902073338628}],"sentiment":"neutral","sentiment_score":-0.012134505016729236,"channel":0,"num_words":10,"start":24.966875,"end":29.306875},{"sentences":[{"text":"Yeah.","start":29.906937,"end":30.306936,"sentiment":"neutral","sentiment_score":0.04208465665578842},{"text":"Okay.","start":30.306936,"end":30.546936,"sentiment":"neutral","sentiment_score":0.0711766928434372},{"text":"No worries.","start":30.546936,"end":31.026936,"sentiment":"neutral","sentiment_score":0.1384831666946411},{"text":"Thank","start":31.026936,"end":31.186935,"sentiment":"neutral","sentiment_score":0.318135529756546}],"sentiment":"neutral","sentiment_score":0.14167264252901077,"channel":1,"num_words":5,"start":29.906937,"end":31.186935},{"sentences":[{"text":"Yes,","start":31.046875,"end":31.366875,"sentiment":"positive","sentiment_score":0.35182255506515503}],"sentiment":"positive","sentiment_score":0.35182255506515503,"channel":0,"num_words":1,"start":31.046875,"end":31.366875},{"sentences":[{"text":"you.","start":31.186935,"end":31.686935,"sentiment":"positive","sentiment_score":0.3910435438156128}],"sentiment":"positive","sentiment_score":0.3910435438156128,"channel":1,"num_words":1,"start":31.186935,"end":31.686935},{"sentences":[{"text":"ma'am.","start":31.366875,"end":31.766876,"sentiment":"neutral","sentiment_score":0.3305957019329071},{"text":"Thank thank","start":31.766876,"end":32.326874,"sentiment":"positive","sentiment_score":0.6211880743503571}],"sentiment":"positive","sentiment_score":0.524323950211207,"channel":0,"num_words":3,"start":31.366875,"end":32.326874},{"sentences":[{"text":"Alright.","start":32.226936,"end":32.726936,"sentiment":"positive","sentiment_score":0.5898239612579346}],"sentiment":"positive","sentiment_score":0.5898239612579346,"channel":1,"num_words":1,"start":32.226936,"end":32.726936},{"sentences":[{"text":"you.","start":32.326874,"end":32.726875,"sentiment":"positive","sentiment_score":0.5925633907318115},{"text":"Have a good one.","start":32.726875,"end":33.606876,"sentiment":"positive","sentiment_score":0.6226006746292114},{"text":"Bye bye.","start":33.606876,"end":34.266876,"sentiment":"neutral","sentiment_score":0.26229001581668854}],"sentiment":"positive","sentiment_score":0.5153637315545764,"channel":0,"num_words":7,"start":32.326874,"end":34.266876},{"sentences":[{"text":"Yep.","start":34.226936,"end":34.726936,"sentiment":"neutral","sentiment_score":0.07368206977844238}],"sentiment":"neutral","sentiment_score":0.07368206977844238,"channel":1,"num_words":1,"start":34.226936,"end":34.726936}]},"summary":{"result":"success","short":"The customer called Airtel accounts and was directed to Airtel India, a service provider for mobile and internet plans. The customer was informed that they had reached the wrong number and was advised to contact local Airtel India. The call ended with the customer thanking the representative and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6253147721290588},{"text":"Is there Airtel India? That's that's the service number I'm calling. Is this right? Oh, I'm sorry. You have reached wrong number. You have reached Airtel Ostravia. It's a service provider, an Internet service, and a mobile plan services. So not nothing to do with the Airtel That India. is, Yeah? yeah. No. That's correct. You have to contact local network Airtel India. Yeah. Okay. No worries.","start_word":15,"end_word":81,"sentiment":"neutral","sentiment_score":-0.0046636671759188175},{"text":"Thank Yes, you.","start_word":82,"end_word":84,"sentiment":"positive","sentiment_score":0.3607735335826874},{"text":"ma'am.","start_word":85,"end_word":85,"sentiment":"neutral","sentiment_score":0.3305957019329071},{"text":"Thank thank Alright. you. Have a good one.","start_word":86,"end_word":93,"sentiment":"positive","sentiment_score":0.6078141927719116},{"text":"Bye bye. Yep.","start_word":94,"end_word":96,"sentiment":"neutral","sentiment_score":0.19905167818069455}],"average":{"sentiment":"neutral","sentiment_score":0.15185371833511546}}}}