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Oh my god. I gotta hear that. Listen. I think regarding the invoices, how that guy was overcharged. He reckons you you got charged three times. That's not true. He got charged twice. So we need to refund one payment back. But I think, you know, how we saw that those payments were already paid, but they weren't? That was yeah. We we had to yeah. Well, I think this is something that Splints has got something in the black in the back end that we're not seeing, but it's there. And I think that's why this customer got charged twice because we added a a monthly cycle. That's fine. Leave it the way it is. If customers ring up and they've been charged twice, we just refunding their money. But I think this is gonna fix up all this mess that Jim caused with his developer. And hopefully, next month, we'll we'll have no more problems. Now we can collect we can collect the batches now. The The only thing we can do at twenty five at a time, which we're doing it for now, but I said to Jim, that's we can't do it like that, mate. We need to do an unlimited batch how we had it before with Stripe. And and that and that's it. So once we get that batch all sorted out, there was a a glitch with the the BPA that's all fixed up now. That's all working. I had I had Sprint's team fix that up, so something must have happened there somewhere. Look. I'm just hoping that within the next month or between what what are we now? March already. Yeah. Far out. Unbelievable. Already March. So I'm hoping that between March, April, May that this all this scenario will be all fixed up once and for all. Yeah. Also also the what? Hello? No. That should be fixed up. That that should be ready then finished within the next couple of days. We've had to and this is the the company that gave us the new IP should have named us and should have told us what we needed to do before before we did the changeover, and I got really annoyed with them. But I've got I've got another company on standby in Australia. These ones but see, the thing is people don't understand that all the IP transit comes from outside of Australia. Australia doesn't have its own IP transit. It's either comes from Europe or Canada or The USA. No other country in the world has it. Just they do. So the one that we've got here, everybody, it comes from the same it comes from the same supplier. But the stupid supplier, they allocated an IP for us outside of Australia, and they need to fix that up. So we've had to sign some documents with this other company and do the swipe, they call it, w I p e, which then they swipe out their information, put out information in there, and then it just shows Australia and then all that streaming should just stay. It's just it's it's one of the most ridiculous, childish things I've ever seen because the the streaming platform should not have blocked it. It's it's just you know? It's an IP transit. It's not like hacking or it's it's crazy. Anyway, look, it'll be sorted hopefully today. Between today and tomorrow, it'll be all done. Yeah. I know. It's probably not. How was your weekend? Oh, really? Like that, is it? Yeah. I hear what you're I hear what you're saying. Look. Well, let's just wait until all this is finished, and then, yeah, we'll have to, like, re spin the wheel. And then from that that point onwards, we shouldn't have any more problems, and that's it. Because these were two major upgrades. The the thing is with ANZ, it's got completely new built from scratch. And Stripe was to do Stripe, it's just an API thing. But this one here, we had to reconstruct everything so it works with with Splints. Where whereas with with yeah. Yeah. It's working. I'll show you how to do that if you need to do it and stuff like that. But, hopefully, it's it's the same as Springs, but at the moment, if you do a complete a complete collection, it'll stop because it it'll only do 25 at a time. And I said to Jim, I said, mate, we can't do that. So tomorrow, we got a thousand customers. We're gonna do 25. It's gonna be there for bloody days. And I just yeah. Now these engineers and IT IT guys, they just wanna do it quick, done and get paid, and that's it. I said, no. It doesn't work that way. Right? So, anyway yeah. So regarding those invoice, if anybody rings up with a double payment because we've added that invoice. Hopefully, it just happened with this customer. Maybe. I don't know. It just really weird because he had zero no payment unless he already paid for it because that is I think he showed on the second it was paid for. Well, I can only see two. I said, I'll have the wait until I get back in the office. You can show me. Alright? So he's made four you said so he's made four payments or three payments? Two extras. Alright. Just just I'll shoot you back in the office in the next couple of hours. Alright? Alright. Thanks, Melissa. You too. Bye bye. Thank you. 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a loser. Oh my god. I gotta hear that. Listen. I think regarding the invoices, how that guy was overcharged.\n\nHe reckons you you got charged three times. That's not true. He got charged twice. So we need to refund one payment back. But I think, you know, how we saw that those payments were already paid, but they weren't?\n\nThat was yeah. We we had to yeah. Well, I think this is something that Splints has got something in the black in the back end that we're not seeing, but it's there. And I think that's why this customer got charged twice because we added a a monthly cycle. That's fine.\n\nLeave it the way it is. If customers ring up and they've been charged twice, we just refunding their money. But I think this is gonna fix up all this mess that Jim caused with his developer. And hopefully, next month, we'll we'll have no more problems. Now we can collect we can collect the batches now.\n\nThe The only thing we can do at twenty five at a time, which we're doing it for now, but I said to Jim, that's we can't do it like that, mate. We need to do an unlimited batch how we had it before with Stripe. And and that and that's it. So once we get that batch all sorted out, there was a a glitch with the the BPA that's all fixed up now. That's all working.\n\nI had I had Sprint's team fix that up, so something must have happened there somewhere. Look. I'm just hoping that within the next month or between what what are we now? March already. Yeah.\n\nFar out. Unbelievable. Already March. So I'm hoping that between March, April, May that this all this scenario will be all fixed up once and for all. Yeah.\n\nAlso also the what? Hello? No. That should be fixed up. That that should be ready then finished within the next couple of days.\n\nWe've had to and this is the the company that gave us the new IP should have named us and should have told us what we needed to do before before we did the changeover, and I got really annoyed with them. But I've got I've got another company on standby in Australia. These ones but see, the thing is people don't understand that all the IP transit comes from outside of Australia. Australia doesn't have its own IP transit. It's either comes from Europe or Canada or The USA.\n\nNo other country in the world has it. Just they do. So the one that we've got here, everybody, it comes from the same it comes from the same supplier. But the stupid supplier, they allocated an IP for us outside of Australia, and they need to fix that up. So we've had to sign some documents with this other company and do the swipe, they call it, w I p e, which then they swipe out their information, put out information in there, and then it just shows Australia and then all that streaming should just stay.\n\nIt's just it's it's one of the most ridiculous, childish things I've ever seen because the the streaming platform should not have blocked it. It's it's just you know? It's an IP transit. It's not like hacking or it's it's crazy. Anyway, look, it'll be sorted hopefully today.\n\nBetween today and tomorrow, it'll be all done. Yeah. I know. It's probably not. How was your weekend?\n\nOh, really? Like that, is it? Yeah. I hear what you're I hear what you're saying. Look.\n\nWell, let's just wait until all this is finished, and then, yeah, we'll have to, like, re spin the wheel. And then from that that point onwards, we shouldn't have any more problems, and that's it. Because these were two major upgrades. The the thing is with ANZ, it's got completely new built from scratch. And Stripe was to do Stripe, it's just an API thing.\n\nBut this one here, we had to reconstruct everything so it works with with Splints. Where whereas with with yeah. Yeah. It's working. I'll show you how to do that if you need to do it and stuff like that.\n\nBut, hopefully, it's it's the same as Springs, but at the moment, if you do a complete a complete collection, it'll stop because it it'll only do 25 at a time. And I said to Jim, I said, mate, we can't do that. So tomorrow, we got a thousand customers. We're gonna do 25. It's gonna be there for bloody days.\n\nAnd I just yeah. Now these engineers and IT IT guys, they just wanna do it quick, done and get paid, and that's it. I said, no. It doesn't work that way. Right?\n\nSo, anyway yeah. So regarding those invoice, if anybody rings up with a double payment because we've added that invoice. Hopefully, it just happened with this customer. Maybe. I don't know.\n\nIt just really weird because he had zero no payment unless he already paid for it because that is I think he showed on the second it was paid for. Well, I can only see two. I said, I'll have the wait until I get back in the office. You can show me. Alright?\n\nSo he's made four you said so he's made four payments or three payments? Two extras. Alright. Just just I'll shoot you back in the office in the next couple of hours. Alright?\n\nAlright. Thanks, Melissa. You too. Bye bye. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"I'm a loser.","start":3.12,"end":3.9399998,"sentiment":"negative","sentiment_score":-0.5063597758611044},{"text":"Oh my god.","start":8.88,"end":9.5199995,"sentiment":"negative","sentiment_score":-0.3476153016090393},{"text":"I gotta hear that.","start":9.5199995,"end":10.48,"sentiment":"neutral","sentiment_score":-0.3269001394510269},{"text":"Listen.","start":10.48,"end":10.96,"sentiment":"neutral","sentiment_score":-0.1593734622001648},{"text":"I think regarding the invoices, how that guy was overcharged.","start":10.96,"end":14.74,"sentiment":"negative","sentiment_score":-0.3456193760037422}],"sentiment":"negative","sentiment_score":-0.35643300059295835,"num_words":21,"start":3.12,"end":14.74},{"sentences":[{"text":"He reckons you you got charged three times.","start":16.265,"end":17.945,"sentiment":"negative","sentiment_score":-0.4791291765868664},{"text":"That's not 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developer.","start":56.815,"end":62.019997,"sentiment":"negative","sentiment_score":-0.6503585366641774},{"text":"And hopefully, next month, we'll we'll have no more problems.","start":63.76,"end":67.28,"sentiment":"neutral","sentiment_score":-0.007351184636354447},{"text":"Now we can collect we can collect the batches now.","start":67.28,"end":71.7,"sentiment":"neutral","sentiment_score":0.17135376632213592}],"sentiment":"neutral","sentiment_score":-0.2518041266553235,"num_words":57,"start":52.015,"end":71.7},{"sentences":[{"text":"The The only thing we can do at twenty five at a time, which we're doing it for now, but I said to Jim, that's we can't do it like that, mate.","start":72.799995,"end":79.275,"sentiment":"neutral","sentiment_score":-0.17597336403559893},{"text":"We need to do an unlimited batch how we had it before with Stripe.","start":79.275,"end":82.895004,"sentiment":"neutral","sentiment_score":-0.16172574726598604},{"text":"And and that and that's it.","start":84.395004,"end":86.395004,"sentiment":"neutral","sentiment_score":-0.13650734474261603},{"text":"So once we get that batch all sorted out, there was a a glitch with the the BPA that's all fixed up now.","start":86.395004,"end":93.89,"sentiment":"neutral","sentiment_score":-0.31726632429205853},{"text":"That's all working.","start":93.89,"end":94.87,"sentiment":"neutral","sentiment_score":-0.18358411391576132}],"sentiment":"neutral","sentiment_score":-0.21233628179209355,"num_words":78,"start":72.799995,"end":94.87},{"sentences":[{"text":"I had I had Sprint's team fix that up, so something must have happened there somewhere.","start":95.65,"end":101.990005,"sentiment":"neutral","sentiment_score":-0.2424234226346016},{"text":"Look.","start":103.085,"end":103.405,"sentiment":"neutral","sentiment_score":-0.07037763297557831},{"text":"I'm just hoping that within the next month or between what what are we now?","start":103.405,"end":108.685,"sentiment":"neutral","sentiment_score":0.017349277312556904},{"text":"March already.","start":108.685,"end":109.405,"sentiment":"neutral","sentiment_score":0.04596760496497154},{"text":"Yeah.","start":109.405,"end":109.725,"sentiment":"neutral","sentiment_score":0.1399877965450287}],"sentiment":"neutral","sentiment_score":-0.0987711493990251,"num_words":35,"start":95.65,"end":109.725},{"sentences":[{"text":"Far out.","start":109.725,"end":110.285,"sentiment":"neutral","sentiment_score":0.12614042684435844},{"text":"Unbelievable.","start":110.285,"end":110.785,"sentiment":"neutral","sentiment_score":-0.035845689475536346},{"text":"Already March.","start":111.245,"end":112.305,"sentiment":"neutral","sentiment_score":-0.011478513479232788},{"text":"So I'm hoping that between March, April, May that this all this scenario will be all fixed up once and for all.","start":113.565,"end":120.600006,"sentiment":"neutral","sentiment_score":0.11564251560379159},{"text":"Yeah.","start":126.66,"end":126.9,"sentiment":"neutral","sentiment_score":0.024934735149145126}],"sentiment":"neutral","sentiment_score":0.09866243627454553,"num_words":28,"start":109.725,"end":126.9},{"sentences":[{"text":"Also also the what?","start":126.9,"end":128.36,"sentiment":"neutral","sentiment_score":0.005733324447646737},{"text":"Hello?","start":131.54001,"end":132.04001,"sentiment":"neutral","sentiment_score":0.007308530621230602},{"text":"No.","start":136.985,"end":137.145,"sentiment":"neutral","sentiment_score":-0.05873493477702141},{"text":"That should be fixed up.","start":137.145,"end":138.425,"sentiment":"neutral","sentiment_score":0.03592906594276428},{"text":"That that should be ready then finished within the next couple of days.","start":138.425,"end":142.425,"sentiment":"neutral","sentiment_score":0.19892211029162774}],"sentiment":"neutral","sentiment_score":0.11404748571415742,"num_words":24,"start":126.9,"end":142.425},{"sentences":[{"text":"We've had to and this is the the company that gave us the new IP should have named us and should have told us what we needed to do before before we did the changeover, and I got really annoyed with them.","start":142.425,"end":158.24,"sentiment":"neutral","sentiment_score":-0.26220000552989187},{"text":"But I've got I've got another company on standby in Australia.","start":158.925,"end":163.82501,"sentiment":"neutral","sentiment_score":-0.1755902956832539},{"text":"These ones but see, the thing is people don't understand that all the IP transit comes from outside of Australia.","start":164.52501,"end":169.505,"sentiment":"neutral","sentiment_score":-0.23665030300617218},{"text":"Australia doesn't have its own IP transit.","start":169.96501,"end":172.52501,"sentiment":"neutral","sentiment_score":-0.19149907039744513},{"text":"It's either comes from Europe or Canada or The USA.","start":172.52501,"end":176.88,"sentiment":"neutral","sentiment_score":-0.12012622356414795}],"sentiment":"neutral","sentiment_score":-0.2246517252590921,"num_words":90,"start":142.425,"end":176.88},{"sentences":[{"text":"No other country in the world has it.","start":178.14,"end":179.82,"sentiment":"neutral","sentiment_score":-0.22314981929957867},{"text":"Just they do.","start":179.82,"end":180.8,"sentiment":"neutral","sentiment_score":-0.1543700248003006},{"text":"So the one that we've got here, everybody, it comes from the same it comes from the same supplier.","start":181.98,"end":187.52,"sentiment":"neutral","sentiment_score":-0.16896456872162066},{"text":"But the stupid supplier, they allocated an IP for us outside of Australia, and they need to fix that up.","start":188.225,"end":194.08499,"sentiment":"neutral","sentiment_score":-0.32028134614229203},{"text":"So we've had to sign some documents with this other company and do the swipe, they call it, w I p e, which then they swipe out their information, put out information in there, and then it just shows Australia and then all that streaming should just stay.","start":194.705,"end":212.67,"sentiment":"neutral","sentiment_score":-0.1983382849333187}],"sentiment":"neutral","sentiment_score":-0.2182091840219741,"num_words":98,"start":178.14,"end":212.67},{"sentences":[{"text":"It's just it's it's one of the most ridiculous, childish things I've ever seen because the the streaming platform should not have blocked it.","start":212.67,"end":221.925,"sentiment":"negative","sentiment_score":-0.6730008199810982},{"text":"It's it's just you know?","start":221.925,"end":223.545,"sentiment":"neutral","sentiment_score":-0.31645028591156005},{"text":"It's an IP transit.","start":223.60501,"end":224.725,"sentiment":"neutral","sentiment_score":0.026639428921043873},{"text":"It's not like hacking or it's it's crazy.","start":224.725,"end":229.09,"sentiment":"neutral","sentiment_score":-0.062995666929055},{"text":"Anyway, look, it'll be sorted hopefully today.","start":229.39,"end":231.70999,"sentiment":"neutral","sentiment_score":0.23273215975080216}],"sentiment":"negative","sentiment_score":-0.34380320022076677,"num_words":48,"start":212.67,"end":231.70999},{"sentences":[{"text":"Between today and tomorrow, it'll be all done.","start":231.70999,"end":233.65,"sentiment":"neutral","sentiment_score":0.22541842237114906},{"text":"Yeah.","start":236.98999,"end":237.06999,"sentiment":"neutral","sentiment_score":0.0895254909992218},{"text":"I know.","start":237.06999,"end":237.54999,"sentiment":"neutral","sentiment_score":0.03227616846561432},{"text":"It's probably not.","start":237.54999,"end":238.61,"sentiment":"neutral","sentiment_score":-0.09390312433242798},{"text":"How was your weekend?","start":239.39,"end":240.45,"sentiment":"neutral","sentiment_score":0.02693004161119461}],"sentiment":"neutral","sentiment_score":0.09907977779706319,"num_words":18,"start":231.70999,"end":240.45},{"sentences":[{"text":"Oh, really?","start":249.11499,"end":249.595,"sentiment":"neutral","sentiment_score":0.02585979364812374},{"text":"Like that, is it?","start":249.595,"end":250.735,"sentiment":"neutral","sentiment_score":0.03630322962999344},{"text":"Yeah.","start":252.31499,"end":252.81499,"sentiment":"neutral","sentiment_score":0.05962131917476654},{"text":"I hear what you're I hear what you're saying.","start":253.435,"end":255.375,"sentiment":"neutral","sentiment_score":0.02761681295103497},{"text":"Look.","start":255.9,"end":256.06,"sentiment":"neutral","sentiment_score":0.08296698331832886}],"sentiment":"neutral","sentiment_score":0.034592477933448905,"num_words":17,"start":249.11499,"end":256.06},{"sentences":[{"text":"Well, let's just wait until all this is finished, and then, yeah, we'll have to, like, re spin the wheel.","start":256.06,"end":262.22,"sentiment":"neutral","sentiment_score":0.09342777002602816},{"text":"And then from that that point onwards, we shouldn't have any more problems, and that's it.","start":262.22,"end":266.56,"sentiment":"neutral","sentiment_score":0.16020494094118476},{"text":"Because these were two major upgrades.","start":267.98,"end":270.0,"sentiment":"neutral","sentiment_score":0.15961404889822006},{"text":"The the thing is with ANZ, it's got completely new built from scratch.","start":272.355,"end":278.135,"sentiment":"neutral","sentiment_score":0.14754240673321944},{"text":"And Stripe was to do Stripe, it's just an API thing.","start":281.555,"end":285.71,"sentiment":"neutral","sentiment_score":0.07491226629777388}],"sentiment":"neutral","sentiment_score":0.12320613584509402,"num_words":66,"start":256.06,"end":285.71},{"sentences":[{"text":"But this one here, we had to reconstruct everything so it works with with Splints.","start":286.09,"end":290.66998,"sentiment":"neutral","sentiment_score":0.06920083090662957},{"text":"Where whereas with with yeah.","start":291.69,"end":295.69,"sentiment":"neutral","sentiment_score":0.03548743762075901},{"text":"Yeah.","start":295.69,"end":295.93,"sentiment":"neutral","sentiment_score":0.1656331717967987},{"text":"It's working.","start":295.93,"end":296.49,"sentiment":"neutral","sentiment_score":0.2504891976714134},{"text":"I'll show you how to do that if you need to do it and stuff like that.","start":296.49,"end":300.715,"sentiment":"neutral","sentiment_score":0.11850116511478144}],"sentiment":"neutral","sentiment_score":0.09741452564485371,"num_words":40,"start":286.09,"end":300.715},{"sentences":[{"text":"But, hopefully, it's it's the same as Springs, but at the moment, if you do a complete a complete collection, it'll stop because it it'll only do 25 at a time.","start":300.85498,"end":313.91498,"sentiment":"neutral","sentiment_score":-0.056894499838592544},{"text":"And I said to Jim, I said, mate, we can't do that.","start":314.91,"end":316.75,"sentiment":"neutral","sentiment_score":-0.19018712701896826},{"text":"So tomorrow, we got a thousand customers.","start":316.75,"end":318.43,"sentiment":"neutral","sentiment_score":-0.08417499704020363},{"text":"We're gonna do 25.","start":318.43,"end":319.23,"sentiment":"neutral","sentiment_score":-0.04870744049549103},{"text":"It's gonna be there for bloody days.","start":319.23,"end":321.01,"sentiment":"neutral","sentiment_score":-0.25720212715012686}],"sentiment":"neutral","sentiment_score":-0.10869581394325026,"num_words":61,"start":300.85498,"end":321.01},{"sentences":[{"text":"And I just yeah.","start":322.59,"end":325.71,"sentiment":"neutral","sentiment_score":-0.026787792332470417},{"text":"Now these engineers and IT IT guys, they just wanna do it quick, done and get paid, and that's it.","start":325.71,"end":331.005,"sentiment":"neutral","sentiment_score":-0.017514776531606914},{"text":"I said, no.","start":331.005,"end":331.565,"sentiment":"neutral","sentiment_score":-0.25580093761285144},{"text":"It doesn't work that way.","start":331.565,"end":332.445,"sentiment":"negative","sentiment_score":-0.35697695016860964},{"text":"Right?","start":332.445,"end":332.945,"sentiment":"neutral","sentiment_score":-0.08343982696533203}],"sentiment":"neutral","sentiment_score":-0.09373254820027134,"num_words":33,"start":322.59,"end":332.945},{"sentences":[{"text":"So, anyway yeah.","start":334.605,"end":336.70502,"sentiment":"neutral","sentiment_score":-0.049311370899279915},{"text":"So regarding those invoice, if anybody rings up with a double payment because we've added that invoice.","start":336.845,"end":342.52002,"sentiment":"neutral","sentiment_score":-0.12980421150431914},{"text":"Hopefully, it just happened with this customer.","start":342.52002,"end":344.62,"sentiment":"neutral","sentiment_score":-0.09967270706381116},{"text":"Maybe.","start":344.68,"end":345.0,"sentiment":"neutral","sentiment_score":-0.128090500831604},{"text":"I don't know.","start":345.0,"end":345.82,"sentiment":"neutral","sentiment_score":-0.17951445281505585}],"sentiment":"neutral","sentiment_score":-0.1199660811933779,"num_words":31,"start":334.605,"end":345.82},{"sentences":[{"text":"It just really weird because he had zero no payment unless he already paid for it because that is I think he showed on the second it was paid for.","start":346.52002,"end":355.9,"sentiment":"neutral","sentiment_score":-0.2718691125512123},{"text":"Well, I can only see two.","start":382.0,"end":383.53998,"sentiment":"neutral","sentiment_score":-0.09421342611312866},{"text":"I said, I'll have the wait until I get back in the office.","start":386.745,"end":390.82498,"sentiment":"neutral","sentiment_score":-0.08161354380158278},{"text":"You can show me.","start":390.82498,"end":391.54498,"sentiment":"neutral","sentiment_score":-0.03224099427461624},{"text":"Alright?","start":391.54498,"end":392.04498,"sentiment":"neutral","sentiment_score":0.012510202825069427}],"sentiment":"neutral","sentiment_score":-0.18331081068350208,"num_words":54,"start":346.52002,"end":392.04498},{"sentences":[{"text":"So he's made four you said so he's made four payments or three payments?","start":402.96,"end":407.78,"sentiment":"neutral","sentiment_score":-0.028440464554088458},{"text":"Two extras.","start":411.36,"end":412.0,"sentiment":"neutral","sentiment_score":-0.0031833010725677013},{"text":"Alright.","start":412.0,"end":412.5,"sentiment":"neutral","sentiment_score":0.08283452689647675},{"text":"Just just I'll shoot you back in the office in the next couple of hours.","start":412.995,"end":415.875,"sentiment":"neutral","sentiment_score":0.10834832936525345},{"text":"Alright?","start":415.875,"end":416.375,"sentiment":"neutral","sentiment_score":0.12877434492111206}],"sentiment":"neutral","sentiment_score":0.043403051708909596,"num_words":33,"start":402.96,"end":416.375},{"sentences":[{"text":"Alright.","start":418.755,"end":419.255,"sentiment":"positive","sentiment_score":0.36940106749534607},{"text":"Thanks, Melissa.","start":420.035,"end":420.935,"sentiment":"positive","sentiment_score":0.8114014267921448},{"text":"You too.","start":420.995,"end":421.39502,"sentiment":"positive","sentiment_score":0.6289505362510681},{"text":"Bye bye.","start":421.39502,"end":421.795,"sentiment":"neutral","sentiment_score":0.2686833441257477},{"text":"Thank you.","start":421.795,"end":422.355,"sentiment":"positive","sentiment_score":0.7490310370922089}],"sentiment":"positive","sentiment_score":0.5872815284464095,"num_words":9,"start":418.755,"end":422.355},{"sentences":[{"text":"Bye.","start":422.355,"end":422.855,"sentiment":"neutral","sentiment_score":-0.09390005469322205}],"sentiment":"neutral","sentiment_score":-0.09390005469322205,"num_words":1,"start":422.355,"end":422.855}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Dom.\n\nChannel 1: I'm a loser.\n\nChannel 0: How are you? How can I help you?\n\nChannel 1: Oh my god. I gotta hear that. Listen. I think regarding the invoices, how that guy was overcharged. He reckons you you got charged three times.\n\nThat's not true. He got charged twice. So we need to refund one payment back. But I think, you know, how we saw that those payments were already paid, but they weren't?\n\nChannel 0: Yes.\n\nChannel 1: That was yeah.\n\nChannel 0: The\n\nChannel 1: We we\n\nChannel 0: other\n\nChannel 1: had to\n\nChannel 0: month.\n\nChannel 1: yeah. Well, I think this is something that Splints has got something in the black in the back end that we're not seeing, but it's there. And I think that's why this customer got charged twice because we added a a monthly cycle. That's fine. Leave it the way it is.\n\nIf customers ring up and they've been charged twice, we just refunding their money. But I think this is gonna fix up all this mess that Jim caused with his developer. And hopefully, next month, we'll we'll have no more problems. Now we can collect we can collect the batches now. The The only thing we can do at twenty five at a time, which we're doing it for now, but I said to Jim, that's we can't do it like that, mate.\n\nWe need to do an unlimited batch how we had it before with Stripe.\n\nChannel 0: Mhmm.\n\nChannel 1: And and that and that's it. So once we get that batch all sorted out, there was a a glitch with the the BPA that's all fixed up now. That's all working. I had I had Sprint's team fix that up, so something must have happened there somewhere. Look.\n\nI'm just hoping that within the next month or between what what are we now? March already. Yeah. Far out. Unbelievable.\n\nChannel 0: Yes. My\n\nChannel 1: Already\n\nChannel 0: expense.\n\nChannel 1: March. So I'm hoping that between March, April, May that this all this scenario will be all fixed up once and for all.\n\nChannel 0: Yeah. And also\n\nChannel 1: Yeah. Also also the what? Hello?\n\nChannel 0: yeah. Yeah. That's it. The GOIP location\n\nChannel 1: No. That\n\nChannel 0: issue.\n\nChannel 1: should be fixed up. That that should be ready then finished within the next couple of days. We've had to and this is the the company that gave us the new IP should have named us and should have told us what we needed to do before before we did the changeover, and I got really annoyed with them. But I've got I've got another company on standby in Australia. These ones but see, the thing is people don't understand that all the IP transit comes from outside of Australia.\n\nAustralia doesn't have its own IP transit. It's either comes from Europe or Canada or The USA.\n\nChannel 0: UN.\n\nChannel 1: No other country in the world has it. Just they do. So the one that we've got here, everybody, it comes from the same it comes from the same supplier. But the stupid\n\nChannel 0: Mhmm.\n\nChannel 1: supplier, they allocated an IP for us outside of Australia, and they need to fix that up. So we've had to sign some documents with this other company and do the swipe, they call it, w I p e, which then they swipe out their information, put out information in there, and then it just shows Australia and then all that streaming should just stay. It's just it's it's one of the most ridiculous, childish things I've ever seen because the the streaming platform should not have blocked it. It's it's just you know? It's an IP transit.\n\nIt's not like hacking or it's it's crazy. Anyway, look, it'll be sorted hopefully today. Between today and tomorrow, it'll be all done.\n\nChannel 0: Yeah. Let's hope for the best.\n\nChannel 1: Yeah. I know. It's probably not. How was your weekend?\n\nChannel 0: It's fine. It seems like my weekend is just three hours and then bang, Monday again.\n\nChannel 1: Oh, really? Like that, is it? Yeah. I hear what you're I hear what you're saying. Look.\n\nWell, let's just wait until all this is finished, and then, yeah, we'll have to, like, re spin the wheel. And then from that that point\n\nChannel 0: Mhmm.\n\nChannel 1: onwards, we shouldn't have any more problems, and that's it.\n\nChannel 0: Yep. Yes.\n\nChannel 1: Because these were two major upgrades. The the thing is with ANZ, it's got completely new built from scratch. And Stripe was to do Stripe, it's just an API thing. But this one here, we had to reconstruct everything so it works with with Splints.\n\nChannel 0: Mhmm.\n\nChannel 1: Where\n\nChannel 0: But\n\nChannel 1: whereas\n\nChannel 0: at\n\nChannel 1: with\n\nChannel 0: least\n\nChannel 1: with\n\nChannel 0: the batch collection, it's working now.\n\nChannel 1: yeah. Yeah. It's working. I'll show you how to do that if you need to do it and stuff like that. But, hopefully, it's it's the same as Springs, but at the moment, if you do a complete a complete collection, it'll stop because it it'll only do 25 at a time.\n\nChannel 0: Mhmm.\n\nChannel 1: And I said to Jim, I said, mate, we can't do that. So tomorrow, we got a thousand customers. We're gonna do 25. It's gonna be there for bloody days. And I just\n\nChannel 0: Yeah. It should be\n\nChannel 1: yeah. Now these\n\nChannel 0: all\n\nChannel 1: engineers\n\nChannel 0: at once.\n\nChannel 1: and IT IT guys, they just wanna do it quick, done and get paid, and that's it. I said, no. It doesn't work that way. Right? So, anyway yeah.\n\nSo regarding those invoice, if anybody rings up with a double payment because we've added that invoice. Hopefully, it just happened with this customer. Maybe. I don't know. It just really weird because he had zero no payment unless he already paid for it because that is I think he showed on the second it was paid for.\n\nChannel 0: No. That one the the one that we've fixed, the the invoice was generated March 1, and then it's paid, but it's not paid. So we made one time invoice just to collect for March. That's the one was paid. So there were extra two payments.\n\nI've already checked the ANZ portal. Three payments went through.\n\nChannel 1: Well, I can only see two.\n\nChannel 0: There are three.\n\nChannel 1: I said,\n\nChannel 0: Because\n\nChannel 1: I'll\n\nChannel 0: I've\n\nChannel 1: have the wait until I get back in the office. You can show me. Alright?\n\nChannel 0: yes. Because I want since this is the first time that we did the batch collection, I went over to the to those payments went through in a n zed, and the payments\n\nChannel 1: So\n\nChannel 0: that\n\nChannel 1: he's\n\nChannel 0: I could\n\nChannel 1: made\n\nChannel 0: see\n\nChannel 1: four\n\nChannel 0: in the\n\nChannel 1: you\n\nChannel 0: splints\n\nChannel 1: said so he's made four payments or three payments?\n\nChannel 0: Three payments. Three payments. Two extras.\n\nChannel 1: Two extras. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: Just just I'll shoot you back in the office in the next couple of hours. Alright?\n\nChannel 0: Sure. Thank you, Dom. Have a good\n\nChannel 1: Alright.\n\nChannel 0: one, and be safe.\n\nChannel 1: Thanks, Melissa. You too.\n\nChannel 0: Okay.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Dom.","start":1.36,"end":2.1799998,"sentiment":"neutral","sentiment_score":-0.07330370228737593}],"sentiment":"neutral","sentiment_score":-0.07330370228737593,"channel":0,"num_words":2,"start":1.36,"end":2.1799998},{"sentences":[{"text":"I'm a loser.","start":3.12,"end":3.9399998,"sentiment":"negative","sentiment_score":-0.5063597758611044}],"sentiment":"negative","sentiment_score":-0.5063597758611044,"channel":1,"num_words":3,"start":3.12,"end":3.9399998},{"sentences":[{"text":"How are you?","start":6.08,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.0058393701910972595},{"text":"How can I help you?","start":6.8799996,"end":8.18,"sentiment":"neutral","sentiment_score":0.08053285628557205}],"sentiment":"neutral","sentiment_score":0.052522799000144005,"channel":0,"num_words":8,"start":6.08,"end":8.18},{"sentences":[{"text":"Oh my god.","start":8.88,"end":9.5199995,"sentiment":"negative","sentiment_score":-0.3476153016090393},{"text":"I gotta hear that.","start":9.5199995,"end":10.48,"sentiment":"neutral","sentiment_score":-0.3269001394510269},{"text":"Listen.","start":10.48,"end":10.96,"sentiment":"neutral","sentiment_score":-0.1593734622001648},{"text":"I think regarding the invoices, how that guy was overcharged.","start":10.96,"end":14.74,"sentiment":"negative","sentiment_score":-0.3456193760037422},{"text":"He reckons you you got charged three times.","start":16.265,"end":17.945,"sentiment":"negative","sentiment_score":-0.4791291765868664}],"sentiment":"negative","sentiment_score":-0.37688642682937473,"channel":1,"num_words":26,"start":8.88,"end":17.945},{"sentences":[{"text":"That's not true.","start":17.945,"end":18.664999,"sentiment":"negative","sentiment_score":-0.633080263932546},{"text":"He got charged twice.","start":18.664999,"end":19.725,"sentiment":"negative","sentiment_score":-0.5113688036799431},{"text":"So we need to refund one payment back.","start":20.744999,"end":24.285,"sentiment":"negative","sentiment_score":-0.46665530279278755},{"text":"But I think, you know, how we saw that those payments were already paid, but they weren't?","start":25.064999,"end":30.685,"sentiment":"neutral","sentiment_score":-0.23666800470913157}],"sentiment":"negative","sentiment_score":-0.3656660784035921,"channel":1,"num_words":32,"start":17.945,"end":30.685},{"sentences":[{"text":"Yes.","start":32.5,"end":33.0,"sentiment":"neutral","sentiment_score":-0.03811958059668541}],"sentiment":"neutral","sentiment_score":-0.03811958059668541,"channel":0,"num_words":1,"start":32.5,"end":33.0},{"sentences":[{"text":"That was 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it quick, done and get paid, and that's it.","start":326.83002,"end":331.005,"sentiment":"neutral","sentiment_score":-0.015319060643806177},{"text":"I said, no.","start":331.005,"end":331.565,"sentiment":"neutral","sentiment_score":-0.25580093761285144},{"text":"It doesn't work that way.","start":331.565,"end":332.445,"sentiment":"negative","sentiment_score":-0.35697695016860964},{"text":"Right?","start":332.445,"end":332.945,"sentiment":"neutral","sentiment_score":-0.08343982696533203},{"text":"So, anyway yeah.","start":334.605,"end":336.70502,"sentiment":"neutral","sentiment_score":-0.049311370899279915}],"sentiment":"neutral","sentiment_score":-0.10496846669963722,"channel":1,"num_words":29,"start":326.83002,"end":336.70502},{"sentences":[{"text":"So regarding those invoice, if anybody rings up with a double payment because we've added that invoice.","start":336.845,"end":342.52002,"sentiment":"neutral","sentiment_score":-0.12980421150431914},{"text":"Hopefully, it just happened 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paid.","start":356.955,"end":365.215,"sentiment":"neutral","sentiment_score":-0.16260929762021356},{"text":"So we made one time invoice just to collect for March.","start":365.47998,"end":369.74,"sentiment":"neutral","sentiment_score":-0.1390147270126776},{"text":"That's the one was paid.","start":369.96,"end":371.41998,"sentiment":"neutral","sentiment_score":-0.12790777534246445},{"text":"So there were extra two payments.","start":372.36,"end":375.74,"sentiment":"neutral","sentiment_score":-0.10536354780197144}],"sentiment":"neutral","sentiment_score":-0.14677165918376134,"channel":0,"num_words":46,"start":356.795,"end":375.74},{"sentences":[{"text":"I've already checked the ANZ portal.","start":375.88,"end":378.22,"sentiment":"neutral","sentiment_score":-0.03819747517506281},{"text":"Three payments went 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until I get back in the office.","start":388.26498,"end":390.82498,"sentiment":"neutral","sentiment_score":-0.08997198268771171},{"text":"You can show me.","start":390.82498,"end":391.54498,"sentiment":"neutral","sentiment_score":-0.03224099427461624},{"text":"Alright?","start":391.54498,"end":392.04498,"sentiment":"neutral","sentiment_score":0.012510202825069427}],"sentiment":"neutral","sentiment_score":-0.06774490674336751,"channel":1,"num_words":15,"start":388.26498,"end":392.04498},{"sentences":[{"text":"yes.","start":392.715,"end":393.215,"sentiment":"neutral","sentiment_score":0.014705727808177471},{"text":"Because I want since this is the first time that we did the batch collection, I went over to the to those payments went through in a n zed, and the 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the","start":403.85,"end":404.09,"sentiment":"neutral","sentiment_score":-0.016022799536585808}],"sentiment":"neutral","sentiment_score":-0.016022799536585808,"channel":0,"num_words":2,"start":403.85,"end":404.09},{"sentences":[{"text":"you","start":404.08,"end":404.24,"sentiment":"neutral","sentiment_score":-0.03543988615274429}],"sentiment":"neutral","sentiment_score":-0.03543988615274429,"channel":1,"num_words":1,"start":404.08,"end":404.24},{"sentences":[{"text":"splints","start":404.09,"end":404.57,"sentiment":"neutral","sentiment_score":-0.02560676448047161}],"sentiment":"neutral","sentiment_score":-0.02560676448047161,"channel":0,"num_words":1,"start":404.09,"end":404.57},{"sentences":[{"text":"said so he's made four payments or three payments?","start":404.24,"end":407.78,"sentiment":"neutral","sentiment_score":-0.03618203889992502}],"sentiment":"neutral","sentiment_score":-0.03618203889992502,"channel":1,"num_words":9,"start":404.24,"end":407.78},{"sentences":[{"text":"Three payments.","start":408.375,"end":409.11502,"sentiment":"neutral","sentiment_score":-0.01827832590788603},{"text":"Three payments.","start":409.17502,"end":409.995,"sentiment":"neutral","sentiment_score":-0.015126887243241072},{"text":"Two extras.","start":410.05502,"end":410.95502,"sentiment":"neutral","sentiment_score":-0.01168909389525652}],"sentiment":"neutral","sentiment_score":-0.015031435682127873,"channel":0,"num_words":6,"start":408.375,"end":410.95502},{"sentences":[{"text":"Two extras.","start":411.36,"end":412.0,"sentiment":"neutral","sentiment_score":-0.0031833010725677013},{"text":"Alright.","start":412.0,"end":412.5,"sentiment":"neutral","sentiment_score":0.08283452689647675}],"sentiment":"neutral","sentiment_score":0.025489308250447113,"channel":1,"num_words":3,"start":411.36,"end":412.5},{"sentences":[{"text":"Yeah.","start":412.695,"end":413.195,"sentiment":"neutral","sentiment_score":0.10422106087207794}],"sentiment":"neutral","sentiment_score":0.10422106087207794,"channel":0,"num_words":1,"start":412.695,"end":413.195},{"sentences":[{"text":"Just just I'll shoot you back in the office in the next couple of hours.","start":412.995,"end":415.875,"sentiment":"neutral","sentiment_score":0.10834832936525345},{"text":"Alright?","start":415.875,"end":416.375,"sentiment":"neutral","sentiment_score":0.12877434492111206}],"sentiment":"neutral","sentiment_score":0.10962495533749461,"channel":1,"num_words":16,"start":412.995,"end":416.375},{"sentences":[{"text":"Sure.","start":417.095,"end":417.495,"sentiment":"neutral","sentiment_score":0.25624576210975647},{"text":"Thank you, Dom.","start":417.495,"end":418.375,"sentiment":"positive","sentiment_score":0.5544737974802653},{"text":"Have a good","start":418.375,"end":418.855,"sentiment":"positive","sentiment_score":0.5099023779233297}],"sentiment":"positive","sentiment_score":0.4927677554743631,"channel":0,"num_words":7,"start":417.095,"end":418.855},{"sentences":[{"text":"Alright.","start":418.755,"end":419.255,"sentiment":"positive","sentiment_score":0.36940106749534607}],"sentiment":"positive","sentiment_score":0.36940106749534607,"channel":1,"num_words":1,"start":418.755,"end":419.255},{"sentences":[{"text":"one, and be safe.","start":418.855,"end":419.995,"sentiment":"neutral","sentiment_score":0.2704618498682976}],"sentiment":"neutral","sentiment_score":0.2704618498682976,"channel":0,"num_words":4,"start":418.855,"end":419.995},{"sentences":[{"text":"Thanks, Melissa.","start":420.035,"end":420.935,"sentiment":"positive","sentiment_score":0.8114014267921448},{"text":"You 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The agent assures the customer that the issue will be resolved soon and that the glitch will be fixed. The customer also asks about a double payment and the agent explains that there were three payments made, but they were only made for one invoice. The agent promises to send the customer a call back in a few hours."},"intents":{"segments":[{"text":"I think regarding the invoices, how that guy was overcharged. He reckons you you got charged three times. That's not true. He got charged twice. So we need to refund one payment back. But I think, you know, how we saw that those payments were already paid, but they weren't? Yes.","start_word":21,"end_word":71,"intents":[{"intent":"Resolve billing issue","confidence_score":0.36114925}]},{"text":"So I'm hoping that between March, April, May that this all this scenario will be all fixed up once and for all. Yeah.","start_word":306,"end_word":328,"intents":[{"intent":"Fix ip issue","confidence_score":0.52476394}]},{"text":"I'll show you how to do that if you need to do it and stuff like that. But, hopefully, it's it's the same as Springs, but at the moment, if you do a complete a complete collection, it'll stop because it it'll only do 25 at a time.","start_word":761,"end_word":808,"intents":[{"intent":"Complete collection","confidence_score":0.0048546465}]},{"text":"So regarding those invoice, if anybody rings up with a double payment because we've added that invoice. Hopefully, it just happened with this customer. Maybe.","start_word":883,"end_word":907,"intents":[{"intent":"Verify double payment","confidence_score":0.020214412},{"intent":"Clarify double payment","confidence_score":0.01797085},{"intent":"Discuss payment details","confidence_score":0.0010075064}]},{"text":"Thank you, Dom. Have a good Alright. one, and be safe.","start_word":1107,"end_word":1117,"intents":[{"intent":"Request confirmation","confidence_score":0.0049785436}]}]},"sentiments":{"segments":[{"text":"Hi, Dom.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":-0.0733036994934082},{"text":"I'm a loser.","start_word":2,"end_word":4,"sentiment":"negative","sentiment_score":-0.5023368000984192},{"text":"How are you? How can I help you?","start_word":5,"end_word":12,"sentiment":"neutral","sentiment_score":0.04485796019434929},{"text":"Oh my god.","start_word":13,"end_word":15,"sentiment":"negative","sentiment_score":-0.352674663066864},{"text":"I gotta hear that. Listen.","start_word":16,"end_word":20,"sentiment":"neutral","sentiment_score":-0.28428953886032104},{"text":"I think regarding the invoices, how that guy was overcharged. He reckons you you got charged three times. That's not true. He got charged twice. So we need to refund one payment back.","start_word":21,"end_word":53,"sentiment":"negative","sentiment_score":-0.4582200050354004},{"text":"But I think, you know, how we saw that those payments were already paid, but they weren't? Yes. That was yeah. The We we other had to month. yeah.","start_word":54,"end_word":82,"sentiment":"neutral","sentiment_score":-0.16099470853805542},{"text":"Well, I think this is something that Splints has got something in the black in the back end that we're not seeing, but it's there.","start_word":83,"end_word":107,"sentiment":"negative","sentiment_score":-0.34202930331230164},{"text":"And I think that's why this customer got charged twice because we added a a monthly cycle. That's fine. Leave it the way it is.","start_word":108,"end_word":132,"sentiment":"neutral","sentiment_score":-0.1773618906736374},{"text":"If customers ring up and they've been charged twice, we just refunding their money. But I think this is gonna fix up all this mess that Jim caused with his developer.","start_word":133,"end_word":163,"sentiment":"negative","sentiment_score":-0.4947699010372162},{"text":"And hopefully, next month, we'll we'll have no more problems. Now we can collect we can collect the batches now. The The only thing we can do at twenty five at a time, which we're doing it for now, but I said to Jim, that's we can't do it like that, mate. We need to do an unlimited batch how we had it before with Stripe. Mhmm. And and that and that's it. So once we get that batch all sorted out, there was a a glitch with the the BPA that's all fixed up now. That's all working. I had I had Sprint's team fix that up, so something must have happened there somewhere. Look. I'm just hoping that within the next month or between what what are we now? March already. Yeah. Far out. Unbelievable. Yes. My Already expense. March. So I'm hoping that between March, April, May that this all this scenario will be all fixed up once and for all. Yeah. And also Yeah. Also also the what? Hello? yeah. Yeah. That's it. The GOIP location No. That issue. should be fixed up. That that should be ready then finished within the next couple of days. We've had to and this is the the company that gave us the new IP should have named us and should have told us what we needed to do before before we did the changeover, and I got really annoyed with them. But I've got I've got another company on standby in Australia. These ones but see, the thing is people don't understand that all the IP transit comes from outside of Australia. Australia doesn't have its own IP transit. It's either comes from Europe or Canada or The USA. UN. No other country in the world has it. Just they do. So the one that we've got here, everybody, it comes from the same it comes from the same supplier.","start_word":164,"end_word":484,"sentiment":"neutral","sentiment_score":-0.1190193931679488},{"text":"But the stupid Mhmm.","start_word":485,"end_word":488,"sentiment":"negative","sentiment_score":-0.38543936610221863},{"text":"supplier, they allocated an IP for us outside of Australia, and they need to fix that up. So we've had to sign some documents with this other company and do the swipe, they call it, w I p e, which then they swipe out their information, put out information in there, and then it just shows Australia and then all that streaming should just stay.","start_word":489,"end_word":553,"sentiment":"neutral","sentiment_score":-0.221372589468956},{"text":"It's just it's it's one of the most ridiculous, childish things I've ever seen because the the streaming platform should not have blocked it. It's it's just you know?","start_word":554,"end_word":582,"sentiment":"negative","sentiment_score":-0.6171526312828064},{"text":"It's an IP transit. It's not like hacking or it's it's crazy. Anyway, look, it'll be sorted hopefully today. Between today and tomorrow, it'll be all done. Yeah.","start_word":583,"end_word":610,"sentiment":"neutral","sentiment_score":0.10939902812242508},{"text":"Let's hope for the best.","start_word":611,"end_word":615,"sentiment":"positive","sentiment_score":0.5260207653045654},{"text":"Yeah. I know. It's probably not. How was your weekend? It's fine. It seems like my weekend is just three hours and then bang, Monday again. Oh, really? Like that, is it? Yeah. I hear what you're I hear what you're saying. Look. Well, let's just wait until all this is finished, and then, yeah, we'll have to, like, re spin the wheel. And then from that that point Mhmm. onwards, we shouldn't have any more problems, and that's it. Yep. Yes. Because these were two major upgrades. The the thing is with ANZ, it's got completely new built from scratch. And Stripe was to do Stripe, it's just an API thing. But this one here, we had to reconstruct everything so it works with with Splints. Mhmm. Where But whereas at with least with the batch collection, it's working now. yeah. Yeah. It's working. I'll show you how to do that if you need to do it and stuff like that. But, hopefully, it's it's the same as Springs, but at the moment, if you do a complete a complete collection, it'll stop because it it'll only do 25 at a time. Mhmm. And I said to Jim, I said, mate, we can't do that. So tomorrow, we got a thousand customers. We're gonna do 25. It's gonna be there for bloody days. And I just Yeah. It should be yeah. Now these all engineers at once. and IT IT guys, they just wanna do it quick, done and get paid, and that's it. I said, no.","start_word":616,"end_word":873,"sentiment":"neutral","sentiment_score":0.02617668424003808},{"text":"It doesn't work that way.","start_word":874,"end_word":878,"sentiment":"negative","sentiment_score":-0.3536924719810486},{"text":"Right? So, anyway yeah. So regarding those invoice, if anybody rings up with a double payment because we've added that invoice. Hopefully, it just happened with this customer. Maybe. I don't know. It just really weird because he had zero no payment unless he already paid for it because that is I think he showed on the second it was paid for. No. That one the the one that we've fixed, the the invoice was generated March 1, and then it's paid, but it's not paid. So we made one time invoice just to collect for March. That's the one was paid. So there were extra two payments. I've already checked the ANZ portal. Three payments went through. Well, I can only see two. There are three. I said, Because I'll I've have the wait until I get back in the office. You can show me. Alright? yes. Because I want since this is the first time that we did the batch collection, I went over to the to those payments went through in a n zed, and the payments So that he's I could made see four in the you splints said so he's made four payments or three payments? Three payments. Three payments. Two extras. Two extras. Alright. Yeah. Just just I'll shoot you back in the office in the next couple of hours. Alright? Sure.","start_word":879,"end_word":1106,"sentiment":"neutral","sentiment_score":-0.08186138421297073},{"text":"Thank you, Dom. Have a good Alright.","start_word":1107,"end_word":1113,"sentiment":"positive","sentiment_score":0.49460369348526},{"text":"one, and be safe.","start_word":1114,"end_word":1117,"sentiment":"neutral","sentiment_score":0.2897857129573822},{"text":"Thanks, Melissa. You too. Okay.","start_word":1118,"end_word":1122,"sentiment":"positive","sentiment_score":0.6492310166358948},{"text":"Bye bye. Bye.","start_word":1123,"end_word":1125,"sentiment":"neutral","sentiment_score":0.27914899587631226},{"text":"Thank you. Bye.","start_word":1126,"end_word":1128,"sentiment":"positive","sentiment_score":0.5948725342750549}],"average":{"sentiment":"neutral","sentiment_score":-0.09947555618095874}}}}