{"metadata":{"transaction_key":"deprecated","request_id":"01a01c98-23ca-77f1-9587-0425584112bf","sha256":"41377f469cf55b382e67d95a7fc005ea4166a097b4b3fb18614f996d8de79b9f","created":"2026-08-20T00:35:28.892Z","duration":32.543938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew?","confidence":0.7441406,"words":[{"word":"andrew","start":5.92,"end":6.42,"confidence":0.7441406,"punctuated_word":"Andrew?","sentiment":"neutral","sentiment_score":0.06771671772003174}],"paragraphs":{"transcript":"\nAndrew?","paragraphs":[{"sentences":[{"text":"Andrew?","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.06771671772003174}],"sentiment":"neutral","sentiment_score":0.06771671772003174,"num_words":1,"start":5.92,"end":6.42}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.56,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05708134546875954},{"word":"if","start":0.56,"end":0.88,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.021861065179109573},{"word":"you","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0024289414286613464},{"word":"record","start":1.04,"end":1.4399999,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.007509913295507431},{"word":"your","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.005037045106291771},{"word":"name","start":1.5999999,"end":1.92,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0054473914206027985},{"word":"and","start":1.92,"end":2.1599998,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004749462008476257},{"word":"reason","start":2.1599998,"end":2.56,"confidence":0.8183594,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.014551680535078049},{"word":"for","start":2.56,"end":2.72,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.008201312273740768},{"word":"calling","start":2.72,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.010501280426979063},{"word":"i'll","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.007734052836894989},{"word":"see","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.007566075772047043},{"word":"if","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.004069164395332336},{"word":"this","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.009947706013917925},{"word":"person","start":4.08,"end":4.4,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.0009260103106498718},{"word":"is","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.008959159255027771},{"word":"available","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.008966909721493721},{"word":"thanks","start":10.639999,"end":11.139999,"confidence":0.9970703,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.7159934043884277},{"word":"andrew","start":11.2,"end":11.7,"confidence":0.99560547,"punctuated_word":"Andrew.","sentiment":"positive","sentiment_score":0.5620064735412598},{"word":"please","start":12.0,"end":12.32,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.04608848690986633},{"word":"stay","start":12.32,"end":12.559999,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.08699071407318115},{"word":"on","start":12.559999,"end":12.719999,"confidence":0.98828125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.11620289087295532},{"word":"the","start":12.719999,"end":12.799999,"confidence":0.94384766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3048064410686493},{"word":"line","start":12.799999,"end":13.299999,"confidence":0.9995117,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.029343441128730777}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.05708134546875954},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":5.06,"sentiment":"neutral","sentiment_score":-0.0024501755833625793},{"text":"Thanks, Andrew.","start":10.639999,"end":11.7,"sentiment":"positive","sentiment_score":0.6389999389648438},{"text":"Please stay on the line.","start":12.0,"end":13.299999,"sentiment":"neutral","sentiment_score":0.09825100004673004}],"sentiment":"neutral","sentiment_score":0.074463892262429,"num_words":24,"start":0.24,"end":13.299999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew?\n\nChannel 1: Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.05708134546875954},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":5.06,"sentiment":"neutral","sentiment_score":-0.0024501755833625793}],"sentiment":"neutral","sentiment_score":0.0010516785961740157,"channel":1,"num_words":17,"start":0.24,"end":5.06},{"sentences":[{"text":"Andrew?","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.06771671772003174}],"sentiment":"neutral","sentiment_score":0.06771671772003174,"channel":0,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"Thanks, Andrew.","start":10.639999,"end":11.7,"sentiment":"positive","sentiment_score":0.6389999389648438},{"text":"Please stay on the line.","start":12.0,"end":13.299999,"sentiment":"neutral","sentiment_score":0.09825100004673004}],"sentiment":"neutral","sentiment_score":0.2527506968804768,"channel":1,"num_words":7,"start":10.639999,"end":13.299999}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew? Thanks, Andrew. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":20,"end_word":24,"intents":[{"intent":"Record name","confidence_score":0.04950536},{"intent":"Stay on line","confidence_score":0.29881302}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew?","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.008092962205410004},{"text":"Thanks, Andrew.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.6389999389648438},{"text":"Please stay on the line.","start_word":20,"end_word":24,"sentiment":"neutral","sentiment_score":0.09296365827322006}],"average":{"sentiment":"neutral","sentiment_score":0.09474588121686664}}}}